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Highly recommend Extra Space Storage!","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"Martha S."},{"reviewId":"45732ec9-48e6-4180-8032-699cb73b5a4e","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Dylan. We are glad to hear your move-in went smoothly and that our team provided friendly, helpful service. We appreciate your support and are glad to have you storing with us.","replyTime":"2026-10-12T07:16:00","review":"First class place. Outstanding customer service. Just moved in and everything is digital. Very user friendly and safe, unlike most of the storage units in the area. Prices are reasonable and hopefully they don't go up after a couple months. Also, customer service is top notch. Very friendly and helpful. Would definitely recommend.","source":"Google","submissionTime":"2026-10-11T00:00:00","userName":"Dylan T."},{"reviewId":"7f835277-8d6a-4a98-a137-a61a505da83b","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage in Sun Prairie, Ra. We are glad to hear that you found the facility clean, well-lit, and easy to access. We also appreciate you recognizing Jack for his helpful communication and support, and we will be sure to share your kind words with him and the team.","replyTime":"2026-10-06T12:00:00","review":"Jack, was very helpful and considerate of the move out team. Very good communocation.Parking and access are exceptional. Facilty is well lite and very clean. If you need storage in the Sun Prairie area, i would highly recommend Extra Space Storage.","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Ra O."},{"reviewId":"2ab5de08-b235-4a8e-b2c2-f7280460a06e","range":0,"rating":5,"reply":"Thank you for sharing your experience, Dayton. We are glad to hear that you found our storage units clean and that our store manager provided polite, helpful service at Extra Space Storage.","replyTime":"2026-10-01T09:19:00","review":"Very clean storage units and the store manager was very polite and helpful","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"Dayton S."},{"reviewId":"401f27c7-f686-4e23-8f5c-cb337421aeaa","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Jada! We're glad to hear that Jack was able to assist you with the onboarding process, unit tour, and mobile app. We will be sure to share your kind feedback with Jack and the rest of the team.","replyTime":"2026-10-08T14:21:00","review":"This location is great ! Jack was a big help he went step by step with the onboarding process and also giving me a tour to my unit and how to use the app ! Great place","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"Jada J."},{"reviewId":"c7180454-9edb-4080-bb68-97060446ecb9","range":0,"rating":5,"reply":"Thank you for sharing your feedback with us, Pulse! We appreciate your support and are glad to have you store with Extra Space Storage.","replyTime":"2026-09-30T10:05:00","review":"Great thank you!","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Pulse A."},{"reviewId":"1198253c-38a5-4d53-94c8-0d1c2b6c7e0e","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Mike! We're glad to hear Jack was so helpful in guiding you through the rental process and getting you set up quickly. We will be sure to share your kind words with him and the rest of our team.","replyTime":"2026-09-21T15:01:00","review":"I met Jack in the office and he was very friendly and thorough with explaining how the storage units work. It only took about 15 to 20 minutes to look at some units, sign up and be on my way. The place looks really nice, clean and secure.","source":"Google","submissionTime":"2026-09-21T00:00:00","userName":"Mike L."},{"reviewId":"454b48f1-341d-4769-b0d1-9ecc8b0c70cb","range":0,"rating":5,"reply":"Thank you for the review, Nicholas! We're glad to hear you think so highly of our facility at Extra Space Storage.","replyTime":"2026-09-25T13:26:00","review":"Great establishment","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Nicholas"},{"reviewId":"d02829fb-c001-4d06-84a7-0afa104a4f56","range":0,"rating":5,"reply":"Breanna, thank you for sharing your experience with Extra Space Storage. We're glad to hear your visit was quick, easy, and professional. We will be sure to share your kind words with Jack and the team!","replyTime":"2026-09-18T13:50:00","review":"Quick and easy. Professional and had immediate availability.  Jack was great and walked me through how the digital access worked. In and out in 15 minutes.","source":"Google","submissionTime":"2026-09-18T00:00:00","userName":"Breanna S."},{"reviewId":"e7fcc388-1a2d-4a7c-9047-90039e4ef220","range":0,"rating":5,"reply":"Thank you for sharing your experience, Joeie! We are glad to hear that your setup was convenient and that you enjoyed the one-on-one tour. We appreciate your support of Extra Space Storage.","replyTime":"2026-09-16T08:53:00","review":"super easy no human contact set up! Awesome one on one tour… This is what I call an experience.","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"joeie t."},{"reviewId":"d26b8ae6-ebe8-438d-a0fe-1b57eefa5414","range":0,"rating":5,"reply":"Thank you for your wonderful review, Lori! We're so glad to hear you had an excellent experience with our service and found our building exceptionally clean. We appreciate your high recommendation of Extra Space Storage.","replyTime":"2026-09-04T15:56:00","review":"Excellent service, and exceptionally clean building. Highly recommend!","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Lori S."},{"reviewId":"c6918c56-2f1d-4bac-99ff-27f592f49b12","range":0,"rating":5,"reply":"Your review is appreciated! We greatly appreciate your positive feedback on our storage unit services. Thank you for choosing Extra Space Storage, John.","replyTime":"2026-09-08T14:46:00","review":"Excellent people to deal with on our storage unit, affordable and clean! Highly recommended","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"John H."},{"reviewId":"13f01822-ff7a-421c-97a4-64f2ed0a0655","range":0,"rating":5,"reply":"Thank you for sharing your exceptional experience with Extra Space Storage, Lind! We're glad to hear that our clean, safe, and convenient location was able to accommodate your household during your move. We're also happy that we could offer flexibility with your move-out date. We appreciate your recommendation!","replyTime":"2026-09-02T15:11:00","review":"I just wanted to share our experience with Extra Space Storage. We were stuck between houses after selling our place and building our new home out if state. We ended up in a small rental with most of our household needing to be placed in storage. Extra Space was very accommodating with their clean, safe and convenient location. They are also working with us as we prepare to move; allowing us to be flexible on the move-out date and not requiring us to be there when the movers come to empty the unit. Overall we've had an exceptional experience and would highly recommend  Extra Space.","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Lind N."},{"reviewId":"ed864c12-a9d8-4aaf-b08f-28ed0571c7a8","range":0,"rating":5,"reply":"Thank you for your thoughtful feedback, Michael. We’re glad you found the facility clean, secure, and convenient, with helpful on-site staff, well-maintained carts, and indoor loading and unloading. We appreciate your business and are pleased you had a great experience with us.","replyTime":"2026-09-08T14:58:00","review":"Great place to store, there is an attendant on site six days a week to accommodate you, very clean facility, plenty of carts in like new condition for your convenience, indoor loading and unloading, very safe and secure facility.","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Michael S."},{"reviewId":"253d01af-f0cb-4424-83e2-9f547eb5740c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Michael! We're glad Jack provided professional and efficient service. We'll share your kind words with him.","replyTime":"2026-08-18T15:12:00","review":"Great working with Jack. Very professional and efficient.  I hope to work with him again in the future","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Michael O."},{"reviewId":"339d911b-6277-477e-ab2e-d78039ad9732","range":0,"rating":5,"reply":"We are pleased to hear Jack made your experience amazing. Thank you, Matthew, for the kind words about our team and cleanliness!","replyTime":"2026-08-17T15:08:00","review":"Very helpful, very clean, Jack was amazing","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Matthew G."},{"reviewId":"842cee1c-8c7c-4186-b9e4-19c87e697d6a","range":0,"rating":5,"reply":"Thank you for your wonderful review and for choosing Extra Space Storage in Sun Prairie twice, Liz! We’re thrilled Jack made everything seamless with his professional and helpful service, and we’re glad you’re enjoying the clean, secure, climate-controlled facility and convenient technology. We truly appreciate your continued trust and recommendation!\n","replyTime":"2026-08-13T11:02:00","review":"I’ve used Extra Space Storage in Sun Prairie twice now—once during a move and again while my house was being remodeled—and both experiences have been excellent.\n\nJack has been wonderful to work with: professional, kind, efficient, and genuinely helpful. The facility itself is clean, modern, climate-controlled, secure, and very reasonably priced. Everything is impressively high-tech, which does mean the app can take a little getting used to at first. Jack walked me through it, though, and once you know how it works, the whole process is incredibly easy and efficient.\n\nI wouldn’t hesitate to use Extra Space Storage again, and I especially appreciate having someone like Jack there to make everything so seamless. Highly recommend!","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Liz Z."},{"reviewId":"191338d7-3ca8-4f78-b963-77f6d2c98d42","range":0,"rating":5,"reply":"Thank you for the thoughtful review, Jennifer! We’re thrilled you’re enjoying the clean, secure facility, convenient drive-in access, and Jack’s friendly service, and we truly appreciate your understanding and feedback regarding the disposal and recycling options.\n","replyTime":"2026-08-13T11:04:00","review":"We use this space for the inventory for our marketing and promotions business. From the cleanliness of the entire facility to the extra security, we could not have better things to say about Extra Space Storage. I love that I can pull my car in so I don’t have to worry about weather while loading and Jack, the gentleman working the desk is always very friendly and happy to help in anyway.  My only complaint is the lack of dumpsters, plastic, and recycling containers, but I understand why they don’t have them, so my complaint is moot.","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Jennifer L."},{"reviewId":"9dfcb0f2-3259-43dd-8950-b3fc998bc26d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Jack at Extra Space Storage. Thank you for recommending us, Agustin!","replyTime":"2026-08-06T14:50:00","review":"Jack was very helpful, highly recommended!!!","source":"Google","submissionTime":"2026-08-06T00:00:00","userName":"Agustin L."},{"reviewId":"1fe13091-42db-4ff5-9df4-54fabe49b950","range":0,"rating":5,"reply":"We sincerely value your feedback about Jack's helpfulness, the spacious elevators, and available carts. We'll share your kind words with the Sun Prairie team, Horst!","replyTime":"2026-08-05T14:42:00","review":"Extra Space in sun prairie was a pleasure to work with regarding a move into storage. Elevators have plenty of room, the facility has many carts, and jack at the front desk was very helpful with navigating the property.","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Horst B."},{"reviewId":"17715acb-3a50-4a37-a727-fa6e62aa424c","range":0,"rating":5,"reply":"Thank you for your wonderful review, Shaelee! We're thrilled to hear you had a great experience and that you found our facility clean, secure, and well maintained. We appreciate your recommendation and thank you for choosing Extra Space Storage!\n","replyTime":"2026-08-04T07:54:00","review":"Great storage facility! The property is clean, secure, and well-maintained. The staff was friendly, helpful, and made the rental process quick and easy. I had a great experience and would definitely recommend it to anyone needing extra storage space.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Shaelee P."},{"reviewId":"5b5cfe3b-d68e-4169-be81-71ef3c4d91e4","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are thrilled to hear about your great experience with Jack and our storage facility. Thank you for recommending us, Hailey!","replyTime":"2026-08-04T07:54:00","review":"Jack was super friendly and helpful throughout the whole process! The storage facility is clean, well-maintained, and feels very secure. I had a great experience and would definitely recommend this place to anyone looking for a storage unit!","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Hailey L."},{"reviewId":"cc2ddb02-e713-4bd8-a2be-fa5011602f6e","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Kelly! We're glad Jack made your experience seamless, especially with the app walkthrough.","replyTime":"2026-08-02T13:10:00","review":"The facility is great!  It is clean and secure.  Jack is really helpful and did an amazing job explaining how to use the app to access the building and storage room.","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Kelly S."},{"reviewId":"3cf31ec4-186a-4d1b-b327-dbf19401602f","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Rita! We're glad our customer service made a great impression.","replyTime":"2026-07-22T09:13:00","review":"Excellent customer service","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Rita K."},{"reviewId":"d02a3ae9-d750-48c3-adfb-ea1ad2842a64","range":0,"rating":5,"reply":"We are ecstatic to hear you had a great experience, Debbie! Your satisfaction means everything to us at Extra Space Storage.","replyTime":"2026-07-22T09:13:00","review":"Great experience!","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Debbie H."},{"reviewId":"7062864f-d765-476d-818e-49023f88dc18","range":0,"rating":5,"reply":"We are pleased to hear you enjoyed our clean facility and friendly staff, Carson. We appreciate your kind words!","replyTime":"2026-07-22T12:10:00","review":"Super clean and super friendly staff","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Carson M."},{"reviewId":"c2290b57-ae9b-4c8b-9d9e-d6950b42cdcf","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Philip! We're glad Extra Space Storage stands out as a valuable resource for you.","replyTime":"2026-07-08T17:36:00","review":"One of the best run businesses around a valuable resource too!","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"Philip M."},{"reviewId":"f1009a56-99d4-4f3e-b1f0-6e6bd83778ab","range":0,"rating":5,"reply":"Thank you, Jimmiyah! We're glad the setup was easy. We look forward to serving you!","replyTime":"2026-07-07T18:53:00","review":"Everything was easy to set up!","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Jimmiyah D."},{"reviewId":"450807e8-37b3-4b67-bf75-82dd4c822fd8","range":0,"rating":5,"reply":"We are delighted to hear this, Stephanie! Jake's effort to find the best unit for you is exactly what we aim for.","replyTime":"2026-07-01T10:45:00","review":"Super easy and great experience! Jake made the process smooth and worked with us to pick the best unit for us.","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Stephanie K."},{"reviewId":"e1fa80d3-048d-478c-a63b-aa1f91c9e5c0","range":0,"rating":5,"reply":"We're overjoyed to hear about your wonderful experience with us! Knowing you felt safe and comfortable, even after dark, means a lot to us. We're glad the music, large garage doors, carts, and Bluetooth access made your visit smooth and enjoyable. We hope we'll be your first choice whenever you need storage again. Thank you so much for the kind review, Simon!","replyTime":"2026-06-29T16:38:00","review":"Very nice place. I dont know if I could go with any other storage unit. The first time I went, it was dark out, and I didn't feel unsafe at all while I was there. They have music playing so it actually feels pretty fun. You come in through huge garage doors. There are carts you can use to move all your stuff in/out. You get bluetooth access to your unit which does require you to open the app but it is nice because you don't have to supply your own lock. The only thing I had to pay was an account fee of 29 dollars for the one month I stayed.","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Simon C."},{"reviewId":"d68c3037-de5b-46ad-80e8-e94b271b15eb","range":0,"rating":5,"reply":"Thank you for your feedback, Dave. We’re glad to hear Jack provided helpful, friendly service and made the setup process easy to understand and stress-free. We appreciate your kind words and are happy you’re pleased with the facility and storage experience.\n","replyTime":"2026-06-25T11:47:00","review":"Great facility!  Jack was really helpful getting me set up and did a great job explaining everything.  Really impressed with their set up, storage space and customer service!","source":"Google","submissionTime":"2026-06-25T00:00:00","userName":"Dave K."},{"reviewId":"9863f9ca-06b5-44e9-8b97-4b61e50f11e1","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Maia! Glad our Sun Prairie team resolved your payment issue professionally. We appreciate the recommendation!","replyTime":"2026-06-18T11:47:00","review":"Great location. Clean and friendly staff. They even helped me with a payment issue in a super professional and kind way. I would recommend this Sun Prairie location to anyone who needs a safe, secure place for their belongings.","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Maia N."},{"reviewId":"9d35baf5-a3fb-4a32-856f-2b3f94516729","range":0,"rating":5,"reply":"Thank you, Eric, for your wonderful feedback about Jack's helpful and professional service!","replyTime":"2026-06-05T15:42:00","review":"Jack really helpful and professional. Good customer service.","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Eric G."},{"reviewId":"398051ed-e47c-4f85-baa0-517b9133db51","range":0,"rating":5,"reply":"We are elated to hear about your great experience with Jack at Extra Space Storage. Thank you for your feedback, Ed.","replyTime":"2026-06-03T10:00:00","review":"Jack was helpful great experience overall","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"ed c."},{"reviewId":"05cc8e33-c06a-47fe-be19-42520c51313c","range":0,"rating":5,"reply":"We are thrilled to hear Jack provided excellent help and you found our facility clean and convenient. Thank you for your feedback, Susan.","replyTime":"2026-06-01T10:16:00","review":"Jack is extremely helpful. Facility is clean and easy to load/unload.","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Susan K."},{"reviewId":"5e0d23f1-82bf-4012-8b61-ba3d2a955c3c","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel! We're committed to providing excellent customer service. We truly do apreciate your recommendation.\n","replyTime":"2026-06-01T11:33:00","review":"A1 CUSTOMER SERVICE! Highly recommend","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Daniel S."},{"reviewId":"0eefd316-c257-4d5b-b785-5e33dd96d94b","range":0,"rating":5,"reply":"Thanks for recommending Jack! We're thrilled he provided such helpful service during your storage experience with us, Paul.","replyTime":"2026-06-01T15:49:00","review":"Jack was super helpful would recommend","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Paul W."},{"reviewId":"ccdedf82-253c-4504-aea0-a748ccc3bb02","range":0,"rating":5,"reply":"We are happy to hear that Jack provided excellent app guidance and you found our facility clean, safe, and affordable, Randy!","replyTime":"2026-05-29T10:46:00","review":"Jack was wonderful, helped me to easily use app to enter building, open my storage bay, the works !\nClean, safe building, perfect storage needed at a very affordable price\nHighly recommended this facility to anyone needed extra storage space","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Randy B."},{"reviewId":"7935e388-46a8-4850-bf54-c23c52669048","range":0,"rating":5,"reply":"Your review is appreciated, Camron! Thrilled Jack provided great service and you had an excellent experience with us!","replyTime":"2026-05-27T15:00:00","review":"5????’s! Jack is great up front too!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Camron B."},{"reviewId":"aab47cf5-8913-47ee-9084-6a64bad8ad45","range":0,"rating":5,"reply":"Thank you for your review, Kalen. We are glad to hear Jack was very helpful and made your move into storage easy and smooth.\n","replyTime":"2026-05-27T15:00:00","review":"The facility manager Jack was very helpful in getting us to our unit and making the move into storage super easy!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Kalen D."},{"reviewId":"b94b26ce-f785-4841-90e6-045bbd11e5f6","range":0,"rating":5,"reply":"We are grateful for your positive feedback about our helpful office employee and smooth first-time storage experience, Jessica!","replyTime":"2026-05-21T08:08:00","review":"Spoke to the office employee and he was so helpful. Made it easy to increase the storage size unit, walked me through how to use the app and answered all my questions. This is my first time using a storage unit and everything is going smoothly. They also offer carts to help move your items from the car to my unit.","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"Jessica M."},{"reviewId":"106059a3-bfb5-467c-a0dc-98d3440cb04c","range":0,"rating":5,"reply":"We are grateful for your kind words about our facility's relaxed yet professional environment, Claire.","replyTime":"2026-05-19T13:42:00","review":"Very nice facility.  Relaxed environment but professional.","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Claire H."},{"reviewId":"decb78d7-cce8-452f-a793-d970b365757b","range":0,"rating":5,"reply":"We are delighted to hear about your convenient experience, Matthew! Thank you for recognizing Jack's accommodating service during your move.","replyTime":"2026-05-16T12:21:00","review":"Very convenient with everything able to use to get everything moved!   Jack was very accommodating","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Matthew B."},{"reviewId":"ea9c629b-5e51-4d90-88dc-efefe1092607","range":0,"rating":5,"reply":"We greatly appreciate your feedback! Happy to hear that Jack made the process easy and explained everything well, Lily.","replyTime":"2026-05-15T11:27:00","review":"Super easy and quick. Jack was super friendly and explained everything really well","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"lily h."},{"reviewId":"11064e83-b195-48d1-9231-53c45a3ef384","range":0,"rating":5,"reply":"We are glad to hear Jack provided patient, detailed service. Thanks for recognizing his great help, Gage!","replyTime":"2026-05-12T11:59:00","review":"Jack was a great help very patient and answered all my questions in great detail","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"Gage"},{"reviewId":"be866b5f-48a0-483b-b1a9-d22d1208e0d3","range":0,"rating":5,"reply":"Thank you for your feedback, Vicky! We’re glad to hear Jack and our online team provided clear communication and an excellent customer service experience throughout your process. It’s great to know setup was quick and easy, even though your plans changed. We appreciate your recommendation and hope to assist you again in the future!\n","replyTime":"2026-05-05T12:40:00","review":"I ended up not needing the unit after all and cancelled my lease, however during this whole time I had an A1 customer service experience with Jack at the Sun Prairie location and online reps. Communications on my rental options, sales and types of units was very clear and useful. Getting set up was quick and easy. Will recommend and will look out for them if I ever needed extra storage.","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Vicky L."},{"reviewId":"5ef7aec8-695c-445b-a647-06a56e1e26d5","range":0,"rating":5,"reply":"We genuinely admire your feedback about Jack's amazing service! Thanks for choosing Extra Space Storage for your fast, easy process, Sylvia.","replyTime":"2026-05-05T14:30:00","review":"Jack is amazing!! Was very fast and easy process, thanks for the help!","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Sylvia V."},{"reviewId":"88a25469-e31e-4461-830d-e8e2f24fb121","range":0,"rating":5,"reply":"Thank you for your feedback, Robin! We’re glad to hear you found the facility secure, clean, and well lit, and that the climate-controlled unit met your needs at a great value. We appreciate your recommendation and your support!\n","replyTime":"2026-05-05T14:35:00","review":"Secure, clean facility, well lit.  The price was great for a climate controlled unit.  Definitely recommend.","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Robin O."},{"reviewId":"b1e91fb0-9da4-4c29-972e-1d06bb7fef57","range":0,"rating":5,"reply":"We are glad to hear you appreciate our spacious, clean units and friendly staff. Thanks for highlighting our convenient app access, Jay!","replyTime":"2026-04-30T10:17:00","review":"Spacious and clean storage units. Friendly staff in the office. Convenient hours and utilizez an easy-to-use app for access. There are several different sizes available. We never had pests or other unsavory issues at this facility","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Jay"},{"reviewId":"d63fb4f0-273d-4faf-a899-851701a567df","range":0,"rating":5,"reply":"We are thrilled to hear you had a great experience with Extra Space Storage. Thank you for yuor feedback, Tristen.","replyTime":"2026-04-30T15:41:00","review":"Yall are great!","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Tristen P."},{"reviewId":"bc0844b0-3599-4101-8bee-f84c394d983d","range":0,"rating":5,"reply":"We are happy to hear Jack made your storage process easy and helpful! Thank you for your feedback, Nick.","replyTime":"2026-04-29T11:58:00","review":"Jack was very helpful! Very easy process.","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Nick A."},{"reviewId":"079b6dac-5e7e-4c93-a085-d3368cc7292a","range":0,"rating":5,"reply":"We are thrilled to hear that Jack provided such helpful and courteous service! Your happiness means everything to us, Philip.","replyTime":"2026-04-24T14:20:00","review":"Jack was extremely helpful and courteous! Very happy with the service and the facility","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Philip N."},{"reviewId":"a42487c6-54e0-414c-b3df-aa9aaae9ac5b","range":0,"rating":5,"reply":"Thanks for highlighting Jack's kindness and helpfulness during your move-in process. We're pleased he made your experience smooth, Abby.","replyTime":"2026-04-20T14:41:00","review":"Jack was kind and helpful throughout the move in process","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Abby R."},{"reviewId":"10c3f555-9e16-4858-aac4-8fe1f649c68e","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Victor! We're thrilled you chose Extra Space Storage.","replyTime":"2026-04-18T14:22:00","review":"Jack N","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"victor J."},{"reviewId":"d256f83d-36e0-4b56-89fe-10b126c03724","range":0,"rating":5,"reply":"Thank you for your feedback, Jamarius. We’re glad to hear Jack provided a welcoming and supportive experience and we appreciate you sharing your kind words.\n","replyTime":"2026-04-16T14:19:00","review":"Jack greeted us a Gorilla Movers crew was unloading, spoke very highly of us and even offered to pass along the word to other customers!","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Jamarius T."},{"reviewId":"8a07dd27-4c54-453f-a9f2-05226f6abe98","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jack, the manager has made my experience so easy. From blue tooth in and out, to answering all questions. The facility is very clean and gives you and sense of the security.","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Marge B."},{"reviewId":"56f82737-9ef5-421d-9e22-17f3da43e285","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you immensely for sharing your feedback, Muneer!","replyTime":"2026-04-01T14:59:00","review":"Very clean facility and very easy to use.  Jack is very very kind.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Muneer A."},{"reviewId":"46521f46-82d2-4210-bc70-d6c346382c0b","range":0,"rating":5,"reply":"Thank you for sharing, Maritza. We're glad Jack made the process seamless for you.","replyTime":"2026-04-01T16:20:00","review":"Jack made the process seamless.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Maritza M."},{"reviewId":"123e524b-ffcf-4203-bd85-27cd0147810c","range":0,"rating":5,"reply":"We are honored to have provided you with a seamless experience, Dee. Thank you for your kind words about Jack.","replyTime":"2026-04-01T18:03:00","review":"Easy, seemless process, Jack was amazing. Highly recommend.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Dee P."},{"reviewId":"15b0bcdd-25fa-4aff-bf61-dacf78f685eb","range":0,"rating":5,"reply":"Thank you for your review, Marissa. We’re glad you had a smooth sign-up process and are pleased with the cleanliness and service at our facility. We appreciate your business.\n","replyTime":"2026-04-02T08:11:00","review":"We were able to sign up for a nice unit quickly. The space is brightly lit and very clean, and the store manager is easy to work with. We are very happy!","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Marissa C."},{"reviewId":"d9718db7-687a-4cc5-a97f-e77eecb819d4","range":0,"rating":5,"reply":"We are thrilled to hear Jack provided professional and helpful service. Thank you for choosing Extra Space Storage, Joe.","replyTime":"2026-03-24T12:26:00","review":"Jack was super professional and helpful.","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"Joe W."},{"reviewId":"4c6b5630-bff6-4a77-9703-1ae2ef8bb08a","range":0,"rating":5,"reply":"We are privileged to hear Jack provided outgoing and informative service during your arrival. Thank you for sharing your positive experience with us, Johnathan.","replyTime":"2026-03-24T12:26:00","review":"Jack good to work with also outgoing and informative when arriving.","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Johnathan B."},{"reviewId":"df80677d-d4ad-4d61-b14a-ddeea64c6459","range":0,"rating":3,"reply":"Please feel free to reach out to us at (608) 292-5404 to discuss your concerns further, Julia.","replyTime":"2026-03-22T10:49:00","review":"EDIT: To clarify, my concerns are not about the employee in this office. He has been consistently helpful and professional. From my visits, I see that he is constantly busy—assisting clients, handling tasks, and keeping things running. The workload he manages is clearly very demanding, which shows a need for proper support. My feedback is directed at the company, not at him, as he is doing everything he can under the circumstances.\n\nI was really disappointed after the ownership changed. The level of service has clearly dropped, and it feels like customer experience is no longer a priority.\n\nThe gate system has become extremely unreliable. Remote access doesn’t work anymore — you have to get out and press the button manually just to exit. Entering the facility is also a problem — sometimes the system doesn’t detect you at all, and you have to pull your vehicle uncomfortably close to the gate just to get it to open. It honestly feels like you might hit the gate just trying to trigger it.\n\nThe issue with the sliding doors is not just that they are slow — it’s that the system itself lags so badly that the doors often don’t open at all. The same problem affects access to the units — there have been multiple times when the door simply wouldn’t open because the system wasn’t working properly.\n\nAbout a month ago, one of the gates broke. Instead of fixing it properly, it’s still covered with cardboard and temporary materials. Considering how much we pay, this is unacceptable. It also creates serious access issues — during busy hours, it’s nearly impossible to get in because everything backs up around the one usable entrance.\n\nThere have also been multiple occasions when I couldn’t access my unit at all due to system failures. At one point, I had to go to the office for help. The office employee was the only person who actually helped me throughout this whole time.\n\nOn top of everything else, the facility has become noticeably dirtier. It really feels like maintenance and cleanliness are being neglected in favor of cutting costs. Everyone I know who has been here since the previous ownership has noticed the same decline — people are frustrated, constantly dealing with the same system issues, and complaining about how dirty the place has become. It’s honestly confusing what happened here, because the difference is hard to ignore.\n\nHonestly, this feels more like venting than expecting anything to change. I’m sure I’ll get a standard “we’re sorry” response, but based on experience, nothing actually gets fixed.","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Julia R."},{"reviewId":"14ea07f1-34a7-4e1a-857e-4bee9f2e9a39","range":0,"rating":5,"reply":"Thank you for your review, Marin! We're glad to hear you had a great experience with our drive-in storage and our team member, Jake.","replyTime":"2026-03-18T16:19:00","review":"Really great place, very first time user to use storage. The worker name Jake, was great guide and help me learn more about access and great storage that are very clean. Drive-in storage are the best part where I can be stay dry and shelter from unpredictable weather.","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"Marin K."},{"reviewId":"baee33d2-cd2d-49cd-91a4-91d107974ac9","range":0,"rating":5,"reply":"We're delighted to hear that you found our storage facility safe and Jack was amazing. Thank you for sharing your experience, Joshua!","replyTime":"2026-03-11T12:22:00","review":"Jack has been amazing great storage! Safe place","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Joshua U."},{"reviewId":"339ed837-817c-4665-914c-bedf4ef3e015","range":0,"rating":5,"reply":"Thank you for your kind words, Alecia! We are thrilled to hear that Jack was able to assist you so well. We appreciate your feedback.","replyTime":"2026-03-11T12:21:00","review":"Jack was amazing and so helpful! Love this place it’s so nice and clean , very good security!","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Alecia O."},{"reviewId":"1160d546-a6d0-4fb3-97d4-c97b3afb9dec","range":0,"rating":5,"reply":"Thanks for the kind words about our clean facility and Jack's helpful service! We're thrilled you had such a positive experience.","replyTime":"2026-03-08T15:42:00","review":"I love Extra Space Storage! The facility is very clean and well organized. Jack was extremely nice and helpful throughout the process. I would highly recommend it. ??","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Ligia L."},{"reviewId":"b95e897f-7b21-4f3b-ae36-4a6315ea0ec7","range":0,"rating":5,"reply":"Thank you for your feedback. We're glad Jack could provide a clear, helpful tour and make the process simple and stress-free. We’re happy you found our facility clean, well-maintained, and easy to access!\n","replyTime":"2026-03-08T15:41:00","review":"Extra Storage Space is very well maintained, clean, and easy to access. Jack was fantastic—he gave us a tour of the facility and clearly explained how the entire process works. He made everything simple and stress-free.","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Aline D."},{"reviewId":"9d17b66a-fcff-402a-a68d-1b2fd70c7c72","range":0,"rating":5,"reply":"Thank you for your feedback! We're glad you enjoy the facility and app, and that Jack provided courteous and helpful service. We truly appreciate you choosing Extra Space Storage!\n","replyTime":"2026-03-05T15:21:00","review":"Great space, very nice app functions. Jack is courteous and very helpful.","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Kim S."},{"reviewId":"9e655adf-a4e5-41f3-a478-5de5075a779b","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Jack. Thank you for sharing your feedback, Alberto!","replyTime":"2026-03-03T15:43:00","review":"Jack is very helpful guy with clear instructions very friendly..","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"Alberto G."},{"reviewId":"3f1fc959-4dff-43b1-9ac8-2080c005211a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our storage facility. Thank you for choosing Extra Space Storage!","replyTime":"2026-02-28T10:54:00","review":"Great storage,  very clean. Jack was extremely helpful in getting us into storage and making the load smooth.","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"mna772"},{"reviewId":"97be80b5-3fda-4ecf-9dc4-42a46dcbdf9b","range":0,"rating":5,"reply":"We sincerely value your feedback about Jack's amazing help! We'll share your kind words with him.","replyTime":"2026-02-28T11:00:00","review":"Jack was amazing and extremely helpful! Give this guy a raise!","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Emma k."},{"reviewId":"d90160bc-49bd-4bab-9f94-9407a702a29d","range":0,"rating":5,"reply":"We are pleased to hear Jack provided excellent service! Thank you for choosing us as your preferred storage place.","replyTime":"2026-02-28T08:21:00","review":"Very highly recommended very clean very nice and jack was very informative and quick and efficient the process was so easy and this now my preferred storage place.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Etoria A."},{"reviewId":"64841d77-7635-4139-9817-0950374b5e49","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Asa. We're glad to hear that you had a great experience with Jack at Extra Space Storage.","replyTime":"2026-02-17T17:49:00","review":"Great services. Jack was amazing as well","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Asa R."},{"reviewId":"b0e699ee-ebb4-4a02-b9cc-dfaa18df8973","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Jack and our facility! Thank you for sharing your feedback.","replyTime":"2026-02-13T18:44:00","review":"Jack has been great to work with! The facility is very nice and clean too!","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"JLH33"},{"reviewId":"177bcbd8-d420-4250-b488-04089e0987f3","range":0,"rating":5,"reply":"We are overjoyed to hear about your easy experience! Jack's warm, efficient service and our temperature-controlled facility made the difference. Thanks for recommending us!","replyTime":"2026-02-07T13:11:00","review":"I had incredibly easy experience, the entire process was over with within minutes the Facility Is temperature controlled in everything is access through your phone the employee who helped me his name was Jack super warm, welcome very efficient and giving me information and allowing me to choose what I thought was necessary not pushy at all I would recommend this company to everyone in need of storage space 10 out of 10","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Jay B."},{"reviewId":"e898e1ee-af9d-4823-8dca-7f0e1467c7f5","range":0,"rating":5,"reply":"It's wonderful that you found our online selection and rental process super easy to navigate. We're delighted that Jack in the office was very kind and able to answer all your questions while taking care of closing out your account when it came time to end your rental. We're thrilled that you loved our keyless entry system, the temperature-controlled covered area for unloading, and the free carts available to move boxes to and from your unit. Jack and our entire team work hard to ensure every aspect of your storage experience is stress-free, and your recommendation means the world to us. Thanks for choosing us and for recommending us to others!","replyTime":"2026-02-08T08:40:00","review":"Moved to Sun Prairie from FL for work. Was super easy to select and rent a unit online. Accessing the unit was very easy also…loved the keyless entry, the temp controlled covered area to unload, and the free carts to move boxes to/from the unit.\n\nWhen it came time to end my rental, Jack,  in the office was very kind, answered all my questions and took care of closing out my account.\n\nWas as easy and stress free an experience as I could have hoped for. Highly recommend these guys!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Aaron C."},{"reviewId":"200bda1d-b18c-474e-8a9e-75024e499069","range":0,"rating":5,"reply":"We are glad to hear Jack provided such helpful, friendly service! Thanks for choosing Extra Space Storage.","replyTime":"2026-02-04T14:10:00","review":"Jack is more than helpful! Very friendly. Wonderful place.","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Sean B."},{"reviewId":"b1e6c8e8-3ce3-4154-af65-51e0193a68ea","range":0,"rating":5,"reply":"Thank you for the amazing review! So glad Jack provided friendly service and our clean facility made moving easy!","replyTime":"2026-02-04T17:32:00","review":"Extra Space Storage of Sun Prairie has been Amazing! Jack at the front desk is Super Friendly and accommodating! They keep the facility Clean and Supply the right tools for easy moving!","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"vidmasterforever"},{"reviewId":"32d138b1-2395-4d52-a855-1d4a72c3fed3","range":0,"rating":5,"reply":"Thank you for choosing us! We're glad you love the quiet, clean space we provide.","replyTime":"2026-02-03T07:23:00","review":"We love the space. It’s quiet and clean.","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Nic B."},{"reviewId":"e6f5489a-b014-4630-a646-272f51b8c92f","range":0,"rating":5,"reply":"We are thrilled to hear you're happy with your indoor storage unit!","replyTime":"2026-01-31T13:56:00","review":"Very nice so happy it was inside","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Kristina H."},{"reviewId":"5b473381-5599-49ca-82d9-282b9a3ff407","range":0,"rating":5,"reply":"Thank you for sharing your experience! So glad Jack provided exceptional service and made your move-in smooth despite the snafu's.","replyTime":"2026-01-24T11:35:00","review":"Great facility and great staff! Jack was incredible. We had two snafu’s upon moving in that Were little things, yet Jack stepped in, did some research and went above and beyond to make our move in process very pleasant.  The software used to enter an exit the building is outstanding. Very secure.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Jeff B."},{"reviewId":"84592b05-f6c7-4b78-a530-5c4c581a9c98","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you found our storage clean and beautiful.","replyTime":"2026-01-21T17:27:00","review":"Very clean , Beautiful storage, Nice ambience Jack was pleasant to work with.","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Sam G."},{"reviewId":"4164bfdb-c16f-47f3-bcb3-61b20650bdf6","range":0,"rating":5,"reply":"We are overjoyed to hear you'd highly recommend our facility! Thank you for the great feedback, Derek.","replyTime":"2026-01-21T17:27:00","review":"Great facility!  Would highly recommend","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Derek G."},{"reviewId":"09eb480a-4ca0-4191-af7a-3bfbc8834811","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you found our storage clean and beautiful.","replyTime":"2026-01-21T17:27:00","review":"Very clean , Beautiful storage, Nice ambience Jack was pleasant to work with.","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Sam G."},{"reviewId":"ddb90caa-7ddb-433f-8062-bb648b62c534","range":0,"rating":5,"reply":"We are overjoyed to hear you'd highly recommend our facility! Thank you for the great feedback, Derek.","replyTime":"2026-01-21T17:27:00","review":"Great facility!  Would highly recommend","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Derek G."},{"reviewId":"1ddc5e59-2c87-492e-bef2-051c45d9a153","range":0,"rating":5,"reply":"We deeply respect your feedback! Thanks for choosing us as a first-time renter. Jack will be happy to hear your kind words.","replyTime":"2026-01-20T14:45:00","review":"First time renter , assisted by Jack , pleasant guy .","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Kimmy S."},{"reviewId":"ca9ad0b5-d0ea-4fde-958a-b6b068528c20","range":0,"rating":5,"reply":"Thanks for highlighting our friendly and helpful service! We appreciate customers like you, Mike.","replyTime":"2026-01-17T12:17:00","review":"Friendly and very helpful","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Mike H."},{"reviewId":"97c1f12f-b743-42d0-bff6-40a8f4adeac3","range":0,"rating":5,"reply":"Thank you immensely for highlighting Jack's warm service and Jennifer's professional support. We're thrilled our state-of-the-art facility exceeded expectations!","replyTime":"2026-01-17T12:17:00","review":"State of the art storage, Jack onsite greeted us with a warm smile and provided an excellent tour of the facility and our storage unit! Jennifer in customer service, call cert was great too! Professional and thorough ??","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Melissa S."},{"reviewId":"5f86590f-f166-4a96-afe1-74138817f41f","range":0,"rating":5,"reply":"Your positive feedback about Jack's helpful service and our clean, temperature-controlled facility means everything. We'd love having you back!","replyTime":"2026-01-17T17:15:00","review":"I worked with Jack at Extra Space Storage. He was professed very helpful.\nThe place was clean and convenient. Temperature control was prefect.\nI was definitely use them again,","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Joel D."},{"reviewId":"dc1302d5-77d4-4ab1-bf79-6b0714786f0e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled you're happy with our clean facility, easy access, and Jack's support. Great to hear your heirlooms feel safe here!","replyTime":"2026-01-14T07:54:00","review":"I recently moved furniture & boxes to Extra Space Storage & I am so happy I chose this place!  It is very easy to access.  The hallways & storage units are super clean & I was glad my dog could come along.  Jack, the manager, is supportive & kind.  It took me a beat to know each step to take (using their app).  It's a breeze now & I have confidence my family heirlooms, paintings, and decor items are safe here.  I encourage you to check it out!","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Laura C."},{"reviewId":"03d3b835-cbcb-4490-802a-82f072be8e8f","range":0,"rating":5,"reply":"Thank you for recognizing Jack's amazing service! We're grateful you had such a positive experience with our team.","replyTime":"2026-01-14T07:53:00","review":"Jack was amazing","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Kisha A."},{"reviewId":"7118e78f-53c3-451a-b5a9-ba616ed8f9a8","range":0,"rating":5,"reply":"Thank you for recognizing Jack's amazing service! We're grateful you had such a positive experience with our team.","replyTime":"2026-01-14T07:53:00","review":"Jack was amazing","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Kisha A."},{"reviewId":"f6d3c7a8-4498-447c-a455-9aa6c345a474","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Jack! We're thrilled he made your experience easy and accommodating.","replyTime":"2026-01-12T12:09:00","review":"jack was super easy to work with and very accommodating.","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"Kanyon N."},{"reviewId":"135b0236-2923-4698-a194-f7ff91f2fe4e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our team showed empathy and adjusted your rate. Your satisfaction matters greatly to us.","replyTime":"2026-01-10T14:11:00","review":"I requested a small unit to store my most important items while transitioning from one place to another. Initial price was the lowest I found for comparable units in the area. I expected the price to increase after the promotional period but it increased by 100%! I contacted staff and empathy was shown. The cost was adjusted to a more reasonable rate increase. I am more than pleased with the kindness shown and the quality of the facility.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Stephanie T."},{"reviewId":"52def6c4-9e2f-4c8f-89b1-8154a02a30df","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Jack provided such helpful service. Your feedback means everything to us.","replyTime":"2026-01-03T10:03:00","review":"Jack was super helpful!!","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Trinity S."},{"reviewId":"bfbbee47-e910-4967-adb7-9d0e74936b50","range":0,"rating":5,"reply":"We are thrilled to hear Jack was very helpful with your storage needs!","replyTime":"2026-01-03T10:03:00","review":"Jack was very helpful","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Scott R."},{"reviewId":"d0265549-65de-406c-a7ac-6c88f25c9676","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled Jack provided great help. Your positive experience means everything to us!","replyTime":"2025-12-24T08:15:00","review":"Great facility. Jack was a great help!","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Mauricio M."},{"reviewId":"9b83d6cd-bac7-4a62-acc4-5645a3f3103b","range":0,"rating":5,"reply":"We are happy to hear Jack provided helpful service! Thank you for choosing Extra Space Storage.","replyTime":"2025-12-20T10:44:00","review":"Jack was very helpful!","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Alex S."},{"reviewId":"4818cc65-276f-433d-854e-2b31aef0dc93","range":0,"rating":5,"reply":"Thank you immensely for highlighting Jack's help and our security technology! We're thrilled you recommend us for storage needs.","replyTime":"2025-12-17T10:32:00","review":"Jack was a great help showing me around the facility for the first time! I was blown away by the technology of this place and the security levels. Everything is controlled from your phone and the app so no one else has access to anything but you! Definitely recommend storing your items here!","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Angelina B."},{"reviewId":"86cf6b62-6025-40bb-a1cf-59d715ae5686","range":0,"rating":5,"reply":"We are glad to hear you enjoyed our awesome service and kind staff!","replyTime":"2025-12-15T11:12:00","review":"Awesome service! Kind staff!","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"Mwalimu K."},{"reviewId":"f2989542-2e2e-4956-aa35-3736b4b1c196","range":0,"rating":5,"reply":"We sincerely value your feedback about our clean facility and Jack's excellent service. Thank you for recommending our Sun Prairie location!","replyTime":"2025-12-13T07:39:00","review":"I rented a 10x10 unit at Extra Space Storage in Sun Prairie today and was impressed right away. The property is extremely clean and easy to navigate. Jack, the store manager, did an excellent job explaining the rental options and showing me how everything works. Highly recommend this location!","source":"Google","submissionTime":"2025-12-12T00:00:00","userName":"Ramachandra B."},{"reviewId":"d7c2dac5-f5d8-4b3c-8669-60693f1f0c41","range":0,"rating":5,"reply":"Thanks for the kind words about our clean facility and helpful staff, Steve!","replyTime":"2025-12-10T14:56:00","review":"Nice facility, clean, and helpful staff.","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Steve K."},{"reviewId":"c2d1a3ca-c61a-43ae-a1e3-de6a9b0867a2","range":0,"rating":5,"reply":"Thanks for highlighting Jack's patience and helpfulness! We're pleased our facility's cleanliness and clear directions made your experience positive.","replyTime":"2025-12-06T12:07:00","review":"Jack was very patient and helpful when we came. Facility is very clean and has good directions.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"anna a."},{"reviewId":"c5d3e8bf-efa9-4747-950f-4e80939a85c5","range":0,"rating":5,"reply":"We are grateful Jack provided knowledgeable, helpful service and walked you through everything needed.","replyTime":"2025-12-06T12:06:00","review":"Jack was very knowledgeable and helpful. He walked us through everything we needed to do.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Laura A."},{"reviewId":"334d1fbb-8c29-444c-a522-35427636d80a","range":0,"rating":5,"reply":"We are thrilled to hear Jack provided amazing service! Thanks for the recommendation, Andrew.","replyTime":"2025-12-04T17:20:00","review":"Jack did amazing!! Highly recommend.","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"Andrew M."},{"reviewId":"06254028-c749-4ba8-a0fa-1a62b189670d","range":0,"rating":5,"reply":"We greatly appreciate your recommendation! Thanks for choosing Extra Space Storage for your storage needs.","replyTime":"2025-12-01T15:34:00","review":"Best place to storage anything i recommend","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"J. F."},{"reviewId":"4c52e414-48de-4d1c-ba0f-e75ea2bb0d5c","range":0,"rating":5,"reply":"Thanks for the positive feedback, Zane! We're glad you enjoyed the drive-through unload area and that it accommodated your 26-foot box truck well.","replyTime":"2025-12-01T15:32:00","review":"Loved the drive-through unload area. I fit a whole 26 foot box truck inside of it very well kept inside","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"zane r."},{"reviewId":"2face621-6cf1-418f-a3ca-66f6e5d15633","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-11-22T13:51:00","review":"The facility is clean and Jack was very helpful, professional and super friendly.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Diana M."},{"reviewId":"456fddc6-9458-4629-85ab-f9b68d8c30d8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Jack at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-11-17T14:04:00","review":"Jack was great, made it quick and very easy. Great prices and very secure location.","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"JKMiller"},{"reviewId":"ea68d4bd-efe9-4c88-908a-fb4df325c3f6","range":0,"rating":5,"reply":"We are privileged to hear you found our Sun Prairie facility the best in 30 years! Jack and our team appreciate your recommendation.","replyTime":"2025-11-12T15:31:00","review":"Extra Space Storage in Sun Prairie is the best self-storage facility I've used in the past 30 years.   The building is modern and clean, the huge loading bay is enclosed - no more loading and unloading in the hear, rain, or could - and the office staff (particularly Jack) have been helpful and answered all my questions.  Highly recommended!","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Thomas M."},{"reviewId":"c8e182b8-4127-4341-b122-debf086dfdf9","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Jack! We're thrilled he provided such helpful and courteous service.","replyTime":"2025-11-11T16:56:00","review":"Jack was very very helpful and courteous. Enjoyed working with him.","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Helen F."},{"reviewId":"18366b9d-c302-4b6d-9b23-8a5708a2a3e6","range":0,"rating":5,"reply":"We are elated to hear Jack made your tough situation easier! Thank you for recognizing our clean, accessible facility.","replyTime":"2025-11-07T14:51:00","review":"This is a great storage facility. It’s clean accessible and good sized units. Jack in the office is so kind and helpful. He made a very tough situation calm and a lot easier for me. Thank you Jack.","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Carrie M."},{"reviewId":"f179ff21-27fa-4373-a94f-3030245124af","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Jack provided terrific service! Thank you for recognizing our team and facilities.","replyTime":"2025-11-06T11:05:00","review":"Ask for Jack at the Sun Prairie location, he’s terrific! 5 star storage center and brand new","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Derek"},{"reviewId":"b4ad6796-271b-485f-83a6-e89a101461d1","range":0,"rating":5,"reply":"We are grateful Jack provided excellent help with all your questions. Your positive experience means everything to us.","replyTime":"2025-11-05T08:37:00","review":"Jack is very nice and help us with everything and all the questions we had","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"trying 6."},{"reviewId":"8dfeb8db-21f3-40a8-a8bb-8339dbcceb65","range":0,"rating":5,"reply":"Thank you for sharing your wonderful experience with Jack Nelson at Sun Prairie! We're delighted you had such professional service.","replyTime":"2025-11-03T09:19:00","review":"I just finalized a rental process at the 2375 Autumn Blaze Way in Sun Prairie, and I had a wonderful experience. The representative, Jack Nelson is very professional, friendly and walked me through all the details. I will definitely refer someone to that location.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Jellor B."},{"reviewId":"b4037861-38a3-4ef7-9af1-a63ad009dba1","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our keyless technology and customer service. Thank you for sharing your feedback, Mary!","replyTime":"2025-11-03T08:15:00","review":"Amazing technology, key less. Jack and the customer service are very knowledgeable, friendly and helpful.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Mary N."},{"reviewId":"a091d5dc-6787-4f81-9af6-7b9453134b88","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience! Thanks for recognizing our clean facility and Jack's helpful service.","replyTime":"2025-08-08T09:31:00","review":"Great facility and staff. Very clean and great location. Thankyou Jack for your help.  I'm very impressed not only with the storeage facility but your staff as well. Highly recommend","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Tami R."},{"reviewId":"9cd2ba8f-c4d7-499a-8359-26d087bc0289","range":0,"rating":5,"reply":"Thanks for your loyalty over the past year and a half! We're glad you've enjoyed clean premises and secure storage.","replyTime":"2025-10-20T11:51:00","review":"Extra space has been just an amazing company to store all of my belongings in for at least the last year and a half. I’ve never had a problem with any vandalism or theft, and the premises is always clean and I’ve just enjoyed having my items there.","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Ellen C."},{"reviewId":"653efe47-0c6f-482f-8a4e-d499d3b95d86","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our Sun Prairie facility's cleanliness and helpful service!","replyTime":"2025-10-20T15:06:00","review":"The Sun Prairie facility is very clean, professional and extremely helpful!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"John A."},{"reviewId":"c47a34ad-355b-4416-85fb-f51390c8a791","range":0,"rating":5,"reply":"Thanks for the amazing review, Ransom! We're thrilled our team provided top-notch service and helped organize your space perfectly.","replyTime":"2025-10-13T16:48:00","review":"Absolutely top-notch service!\n\nExtra Space Storage in Sun Prairie is hands down the best storage facility I’ve ever used. From the moment I walked in, the staff was friendly, professional, and eager to help me find the perfect unit for my needs. The property is spotless, secure, and extremely well maintained. You can tell they take pride in keeping it that way.\n\nThe climate controlled units are a huge plus, and access is super convenient. The manager went above and beyond to make sure everything went smoothly, even helping me with the best way to organize my space. I really appreciate how transparent and fair their pricing is with no hidden fees or shady fine print like some other places.\n\nIf you’re looking for safe, reliable storage with amazing customer service, Extra Space Storage in Sun Prairie is the place to go. Highly recommend to anyone in the area!","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"Ransom S."},{"reviewId":"d25b4d8d-a557-4c35-8e42-b3b985e5a1b7","range":0,"rating":5,"reply":"Thank you for highlighting our smooth process, clean facility, and security measures. Your trust in us matters greatly.","replyTime":"2025-10-13T14:29:00","review":"Fantastic experience from start to finish!\n\nI couldn’t be happier with my experience at Extra Space Storage in Sun Prairie. The staff here truly go above and beyond for their customers. From the first call to move in day, everything was smooth, quick, and easy to understand. They really make you feel like your belongings matter.\n\nThe facility is super clean, well lit, and feels very secure at all hours. I love how easy it is to access my unit and the peace of mind knowing there are cameras and great security measures in place. The climate control keeps everything in perfect condition too.\n\nIt’s rare to find a business that combines professional service, affordability, and genuine kindness, but Extra Space Storage nails it. Highly recommend to anyone needing storage in the Sun Prairie area!","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"Trista S."},{"reviewId":"d51f7c85-bbdb-4061-9349-99ae11c9859e","range":0,"rating":5,"reply":"We are overjoyed to hear about your outstanding experience! Your peace of mind matters most to us. We're thrilled that you found the entire process effortless and that our team was able to provide friendly and knowledgeable service. It's wonderful to know that you appreciate the cleanliness, security, and organization of our facility. We strive to maintain high standards in all aspects of our service, and we're glad this has contributed to your comfort and satisfaction. Thank you for your kind words and for recommending us to others. We truly value your trust in Extra Space Storage.","replyTime":"2025-10-13T14:29:00","review":"Outstanding service and peace of mind!\n\nExtra Space Storage in Sun Prairie has exceeded all my expectations. The entire process from reserving my unit to moving in was effortless. The team was incredibly friendly, knowledgeable, and made sure I understood every detail.\n\nThe facility itself is spotless, secure, and very well organized. I love how easy it is to get in and out, and I always feel comfortable knowing my items are safe. The staff keeps everything in great condition and truly cares about customer satisfaction.\n\nIf you want a storage place that’s clean, trustworthy, and run by people who actually care about your experience, this is the one. I’m beyond satisfied and will definitely be recommending Extra Space Storage in Sun Prairie to everyone I know!","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"Everest"},{"reviewId":"bfa96785-dcce-4eff-9529-f139edce5c38","range":0,"rating":5,"reply":"We are delighted to hear you found us impressive! Thanks for choosing Extra Space Storage, Jerrel.","replyTime":"2025-10-06T12:37:00","review":"Impressive!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Jerrel"},{"reviewId":"8f60e3c2-ab64-4433-b7d2-743cf9b3d84b","range":0,"rating":5,"reply":"We genuinely admire your feedback about Jack! So glad he made your experience wonderful with us.","replyTime":"2025-10-06T13:36:00","review":"Jack was fantastic, wish all extra space managers were as wonderful.","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Diane S."},{"reviewId":"224b0d76-cfb0-4a42-8c6e-151047fdc0d1","range":0,"rating":5,"reply":"We are pleased to hear Jack helped with the bluetooth steps! Thanks for recognizing our amazing storage complex.","replyTime":"2025-10-04T17:03:00","review":"Jack was super helpful walking me through all the bluetooth steps. Pretty amazing storage complex","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Joni S."},{"reviewId":"61a81430-a1eb-43da-9180-c9945c6afc43","range":0,"rating":5,"reply":"Thank you for sharing your great experience! So glad Jack provided excellent service and you appreciate our security features.","replyTime":"2025-10-02T11:26:00","review":"Great experience thank you jack for your great customer service experience great company I really like all the security to the building and my storage unit have a blessed day everyone","source":"Google","submissionTime":"2025-10-02T00:00:00","userName":"Christina"},{"reviewId":"d71a79fa-bd5a-4f2e-af94-717a7b12e3d4","range":0,"rating":4,"reply":"Thank you for your detailed feedback. We sincerely acknowledge your concerns about cleanliness since the ownership change, particularly in the drive-through lane and corridors. We appreciate you noting that our app security features and conditioned space continue to work well for you. Your long-term tenancy is valuable to us, and we will address the common area maintenance issues you've raised. We're glad to hear that the geolocated access points are providing you with a sense of security. Regarding the exit door issue, we'll look into that as well. Thank you for bringing these matters to our attention, as it helps us improve our service. We'll work on enhancing the cleanliness to regain that 5th star.","replyTime":"2025-10-02T14:21:00","review":"It does what you need but I'd say the \"experience\" has been slightly less desirable since the change in ownership.\n\nThe drive through lane in particular is noticeably dirtier, corridors as well. I've been renting from this facility for facility for quite a while, and it was noticeable when the transition happened. It used to be spotless no matter what time of day you came through.\n\nThe app control/security is good, it's convenient not having to worry about keys or fobs and having everything geolocate that you have to be near the access points to use them is great for security. The exit door of the drive lane does not typically work on the app and you need to use the door buttons on the wall, but this has been something that I've always had trouble with and I just habitually use the door buttons to open it and then get in my car to leave so not a huge deal. The conditioned space functions well and I never worry about my stuff being damaged or my unit being accessed without my knowledge.\n\nBetter cleanliness in the common areas would get the 5th star back.","source":"Google","submissionTime":"2025-10-02T00:00:00","userName":"Megan G."},{"reviewId":"df28d841-5316-465e-a5bf-a5bd10e05f79","range":0,"rating":5,"reply":"Thank you for sharing! So glad Jack made the rental process smooth and you're happy with the clean units.","replyTime":"2025-10-02T14:24:00","review":"Very efficient rental process. Jack was great in showing us all the features of the facility.  Clean units.","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Lucky L."},{"reviewId":"4b441341-783e-47e5-b2ec-018d87a0c261","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Jermaine. We're glad to hear you found our storage units helpful and understanding.","replyTime":"2025-09-27T13:44:00","review":"Extremely helpful and understanding, highly recommend looking at when you need a good storage unit","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Jermaine A."},{"reviewId":"9b2c7ad9-72cb-4b29-ab8b-5c48e6a582c5","range":0,"rating":5,"reply":"We are grateful Jack provided such helpful service! Thanks for sharing your positive experience with us.","replyTime":"2025-09-27T11:58:00","review":"Jack was pleasant and helpful.","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Meagan G."},{"reviewId":"e6bcd5bc-9374-4d5b-b97b-98f2b4506a75","range":0,"rating":5,"reply":"We are overjoyed to hear Jack provided great customer service for both your initial unit and upgrade!","replyTime":"2025-09-27T16:01:00","review":"Jack was very helpful when I needed to set up my initial unit and then 2 months later get a larger one. Thanks for the great customer service and help!","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Amy C."},{"reviewId":"c4c82ca6-45d9-492a-9c5c-60658f87464d","range":0,"rating":5,"reply":"Thanks for the feedback! So glad we could help with zero hassle. Your recommendation means everything to us!","replyTime":"2025-09-25T17:18:00","review":"Got just what I needed with zero hassle.\nHighly recommended.","source":"Google","submissionTime":"2025-09-25T00:00:00","userName":"Voidova O."},{"reviewId":"aa38cec1-61c6-473b-813b-dd432c4db287","range":0,"rating":5,"reply":"We are happy to hear you found our storage facility great and very clean!","replyTime":"2025-09-25T17:16:00","review":"Great storage facility. Very clean","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Tony H."},{"reviewId":"d52cffc4-2e6c-45bc-a735-9063c0d25e67","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So happy Jack made everything easy and you love the app convenience. Clean units matter!","replyTime":"2025-09-23T12:01:00","review":"Jack was amazing you made everything very easy on showing how the app works to control opening the doors and when you open your storage unit door it's so easy you pretty much can do with your pinky which unlike most of them I've ever been at is never been that easy everything was clean amazing I would recommend this place to everybody","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Jeremy B."},{"reviewId":"62b3861e-5249-42da-954a-e492e8ef3a2f","range":0,"rating":5,"reply":"Thanks for sharing your experience with Lawrence at our Sun Prairie location. We're glad to hear Lawrence provided excellent service and made your visit enjoyable.","replyTime":"2025-07-13T07:52:00","review":"My husband and I met Lawrence yesterday, and he was awesome to work with. He explained everything in detail, helped me download the new app, and he walked me through the process. This included going with us through the doors, elevator, to our storage unit, and back to our vehicle. His assistance was very much appreciated. He did all of this with a friendly smile, and we laughed & joked together. I wish he would have more hours at the Sun Prairie location.","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"DeLoma C."},{"reviewId":"6d7c4f2b-1f3e-4d70-880b-3ba6d84d475b","range":0,"rating":5,"reply":"Thank you immensely for your kind words about our sales associate and the easy process opening your storage space!","replyTime":"2025-09-17T17:54:00","review":"I stopped in today to open up a storage space and it was a very easy process the sales associate was very kind and gentle and I appreciate his hospitality","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Patrick S."},{"reviewId":"b52b6284-6490-42df-b3b0-f2c1754878b1","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our clean, secure facility and helpful staff!","replyTime":"2025-09-16T12:29:00","review":"Great storage facility. Very clean and secure, and the staff has always been friendly and helpful.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Chuck W."},{"reviewId":"85d52237-e45a-40d7-bc33-ee946355318d","range":0,"rating":5,"reply":"We are thrilled to hear you appreciate our clean facility and dedicated onsite staff management!","replyTime":"2025-09-16T12:28:00","review":"Facility is clean and staff person onsite does a good job managing the property.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Garth B."},{"reviewId":"5388bdf1-e862-402a-859d-d733a551b13a","range":0,"rating":5,"reply":"Thank you for sharing your experience with Jack and our facility! We're thrilled he made your move-in smooth and helped find the perfect storage solution.","replyTime":"2025-09-16T16:53:00","review":"Jack was awesome today! He helped us with our initial move in, and helped us rent a second unit to accommodate all our items.  He made the experience quick and easy !  So appreciate his helpful friendly manner and quick solution.\n\nExtra Space storage is extremely clean, well lit and well maintained.  The whole experience has been smooth and stress free!!","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"susan b."},{"reviewId":"2a5cac06-1701-4a04-80b3-b1f6c93140e9","range":0,"rating":5,"reply":"We’re overjoyed to see your positive review! Providing a secure and friendly storage environment at Discovery Storage Sun Prairie is what we do best. Thanks for choosing us!","replyTime":"2024-10-10T04:21:00","review":"Friendly staff & safe access to storage units.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Misa"},{"reviewId":"422674a7-2524-44e7-92cc-fb16315249f7","range":0,"rating":5,"reply":"Thanks Justin! We appreciate your recommendation and are glad you had a great experience with us.","replyTime":"2025-09-12T09:27:00","review":"Great service, great place! Would highly recommend if you live near Sun Prairie.","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Justin W."},{"reviewId":"2de893ec-47ba-48de-aa0f-c85344abe1d5","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your amazing experience! Thanks for recognizing our helpful team and recommending us, Christopher!","replyTime":"2025-09-12T16:08:00","review":"My experience here has been amazing. The employees here has been a great help. There always easy to contact and communicate with. I would definitely recommend my friends to this storage facility based of the customer service here.","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Christopher"},{"reviewId":"60ca8dba-7bbd-4b33-88fc-739e55da95d7","range":0,"rating":5,"reply":"Your review is appreciated. We're thrilled to hear about your excellent experience with Jack at Extra Space Storage. Thank you immensely for recommending us!","replyTime":"2025-09-12T16:38:00","review":"My experience was excellent! Jack was knowledgeable, professional and kind. I left feeling confident I chose the right location to store my belongings. I highly recommended this facility for anyone in the area. 10 stars!!!","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Tricia H."},{"reviewId":"4b46c388-d9f9-4926-8b42-81c0223c8759","range":0,"rating":1,"reply":"We sincerely apologize for falling short of your expectations following the ownership change. We understand your frustration with the issues you've experienced, including price increases, system problems, and door malfunctions. Your concerns about the Wi-Fi connectivity and frequent need to contact customer service are noted and taken seriously. We appreciate your feedback as it helps us improve our services. Please contact us directly at (608) 292-5404 so we can address your specific concerns and work towards resolving these issues to ensure a better experience for you.","replyTime":"2025-09-12T08:10:00","review":"Sucked after this building was purchased by another company.  Prices were raised because of ‘fees’.  And service of system sucked.   I never once call customer service prior to the new ownership.  As soon as it was taken over system did not work. Got locked in several times.  Like there was no Wi-fi boosters to-amplify the app connections to the door mechanisms.  I called customer service just to got out or to unlock a door that did not wor 15 times in one month.  The prior month once under the old ownership.  Stupid","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Bruce C."},{"reviewId":"51c61883-40fc-4b07-af15-89a18f6513be","range":0,"rating":5,"reply":"We are happy to hear you found our units clean and convenient! Thanks for recommending us, Ryan.","replyTime":"2025-09-09T18:12:00","review":"Extra Space Storage is easy to work with, and provides clean, convenient units that can fit a variety of different needs. The hallways are wide enough to push a pallet through if needed. Highly recommend!","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Ryan W."},{"reviewId":"f7354a69-d5dc-4dea-b289-809343b31e39","range":0,"rating":5,"reply":"Thank you for your review Mark! So happy you and your lady enjoyed the tour and found everything clean and up to date.","replyTime":"2025-09-06T13:34:00","review":"The place is nice and clean very well build and worker that works there he was awesome he showed me and my lady around and we had a good tour of the place everything is up to date I highly recommend this place","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Mark"},{"reviewId":"729364d1-27b5-475d-94d6-7a3eea75bc26","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Jack provided helpful guidance! Thanks for noting our clean facilities and outstanding security technology.","replyTime":"2025-09-05T10:26:00","review":"Jack was very helpful and guided me throughout the facilities. Facilities were clean, organized and the technology to keep you and your belongings safe are outstanding.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Jose M."},{"reviewId":"03c815af-28f4-4df7-a57e-44696b58831b","range":0,"rating":5,"reply":"Thanks for sharing! We're thrilled your sign up experience was quick and straightforward.","replyTime":"2025-09-05T14:09:00","review":"Quick and straightforward sign up experience","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Lisa T."},{"reviewId":"93612416-20fc-495e-a333-cbbb63c512da","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're so glad to hear that our team and our clean, secure facility made your experience great. We appreciate you taking the time to share your positive impressions of our Bluetooth technology, top-of-the-line security, and the overall cleanliness of our building, drive-up area, units, and bathrooms. It's rewarding to know that our efforts to maintain a high-quality storage facility have been noticed and appreciated by our customers.","replyTime":"2025-09-04T08:28:00","review":"My wife and I just needed their smallest unit. We pre did things online and walked in. The guy who helped us was phenomenal. Everything is Bluetooth and top of the line secure. The building looks new but everything was cleaned. Even the drive up area is clean. Unit is cleaned as well. Bathrooms are cleaned.  Great facility.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Easports G."},{"reviewId":"681e0af5-29e4-471d-8176-9c13ad87140f","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our smooth service! Jack will be thrilled to hear your praise.","replyTime":"2025-08-30T16:45:00","review":"Extra Space/Discovery Storage is the smoothest, simple, and amazing storage facility. An extra kudos to Jack who is great to do business with and is very accommodating.","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Elisabeth K."},{"reviewId":"8a35bc6a-b0a2-43a3-9ecd-b2742b505b10","range":0,"rating":5,"reply":"We deeply cherish your feedback! Thank you for taking the time to share your positive experience with us. We're so glad our team made your experience smooth and efficient, from the initial phone call to the on-site visit. It's wonderful to hear that our staff was helpful with the app and took the time to ensure you understood how to use it. We're pleased that you found our prices reasonable and that you were able to move in so quickly. Our goal is to provide excellent service and make the storage process as easy as possible for our customers, so it's gratifying to know we succeeded in your case. Thank you again for choosing our facility for your storage needs!","replyTime":"2025-08-31T10:31:00","review":"Good experience.  Called the main number and the person assisting me was very helpful.  Wanted to actually visit the unit prior to committing, and the person working at the unit was extremely nice and helpful!   Even took us around to make sure we understood how to use the app.  (Sorry I can’t remember his name but he was wonderful!).\n\nWe called around 1 pm.  Looked at different units around 2pm.  10 minutes to sign the lease and 7 pm we are sitting here with a beer in our hand and our garage almost cleaned out!  There are plenty of Dollie’s and rolling carts available.  It went very smooth and quick!  Everyone was helpful.  Prices are very reasonable!","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Stacy D."},{"reviewId":"2d8a4e29-a6e9-4a34-9795-03e653224f3a","range":0,"rating":5,"reply":"We are happy to hear you found our customer service great and storage site clean! Thanks for choosing us!","replyTime":"2025-08-28T08:29:00","review":"Great customer service! Very moderate clean storage site! Very impressive storage company (and I’m not easily impressed lol)with reasonable prices!!! I would say this is the best place I’ve ever stored at!!!!","source":"Google","submissionTime":"2025-08-27T00:00:00","userName":"Shanekqa H."},{"reviewId":"e4df3e15-7039-4a25-8f3b-8672831c7f4b","range":0,"rating":5,"reply":"Thank you for your review! Great to hear the bluetooth locks and loading area work well for you. We'll address the bathroom cleaning.","replyTime":"2025-08-27T07:47:00","review":"Just moved my stuff in and so far so good! Facility is clean (first floor bathroom could use some scrubbing, this is a new facility so maybe they're getting janitorial sorted out...) but the bluetooth locks in the app to access the facility and unit are really handy and the loading area and carts are great.","source":"Google","submissionTime":"2025-08-26T00:00:00","userName":"Alexandra Z."},{"reviewId":"afc5e756-d536-4d21-8a69-df1257a0fe1e","range":0,"rating":5,"reply":"Your positive experience means everything! So glad Jack helped with the app and unit upgrade. Thanks for choosing us!","replyTime":"2025-08-18T08:42:00","review":"Jack was great at assisting us for our first time learning how to enter the facility and open up our unit using their app. He also was very accommodating getting us into a larger unit before we moved in. The facility is clean and felt safe and it was nice having him there to help.","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Cj R."},{"reviewId":"511a0e0d-fe29-4a11-baba-9111384c95ac","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Billy! We're so glad to hear that Jack and our team at Extra Space Sun Prairie made your move from Chicago to Wisconsin smooth. We appreciate you taking the time to share your positive experience with our facility's security features and customer service. Welcome to Wisconsin! We're honored to be your storage solution of choice and look forward to continuing to meet your storage needs.","replyTime":"2025-08-16T07:39:00","review":"Extra Space Sun Prairie is Awesome!  I’m in the process of moving to Wisconsin from Chicago and this location is the best extra space I’ve used so far. This my third account!\n\nFirst, let me mention the excellent customer care that the local management team provides.  I met with Site Manager “Jack”.  Jack was very friendly, articulate with answering my questions, and generous with this time. He clearly answered all my questions and help me understand the unique security system (outer and inner locks).\n\nThe facility is immaculate and state of the art using the latest secure Bluetooth technology.  Mobile technology. And excellent human customer care.\n\nI am so thankful that I rented a storage space at this location .\n\nThank you Mr Jack & innovating Extra Space Storage Sun Prairie, Wisconsin USA ????!!!\n\n-Billy Red\nATS - Appropriate Technology Solutions LLC","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"William R."},{"reviewId":"68706186-af2a-45f3-ba24-27dc75a512b1","range":0,"rating":5,"reply":"Thank you immensely for the kind words about Jack and our secure, clean facility! We'll consider your music suggestion.","replyTime":"2025-08-15T09:40:00","review":"Jack was very accommodating and patience with my first purchase of a storage unit. The facility is very secure and clean. My only recommendation is to play music.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Michelle B."},{"reviewId":"3ad96ba2-9bdc-4804-ae37-151ec9088c19","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Jack provided outstanding service at our Sun Prairie location. We appreciate your recommendation!","replyTime":"2025-08-15T10:05:00","review":"Outstanding facility and customer service from the Sun Prairie location on site manager  Jack! He does a fantastic job. Highly recommend this particular facility for your short or long term storage needs.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Mark H."},{"reviewId":"695c5c3e-014d-472a-8458-70d93bf63b16","range":0,"rating":5,"reply":"We are thrilled to hear you love our hi-tech, climate controlled facility! Thanks for recognizing our clean units and convenient supplies. We take pride in maintaining a well-kept environment for our customers' belongings. It's great to know that you find our on-site manager availability helpful. We appreciate your kind words about our facility being one of the best you've seen, and we're glad you find the value in our services. Thank you for choosing us for your storage needs!","replyTime":"2025-08-11T14:17:00","review":"Hi Tech and climate controlled! Very clean storage unit.  You pay a little more but you get a very well maintained facility with everything you need for moving including tape, boxes, bubble wrap etc. (not free) but it’s their for you incase you run out at the last minute. (Very convenient). Manager is on site 7 days a week for you!  This is one of the best storage units I’ve seen! It’s worth every penny.","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Patricia R."},{"reviewId":"27818f92-a3c6-454e-ba4a-5a0cf2faecea","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your easiest experience ever! Thanks for noting our reasonable prices and friendly team.","replyTime":"2025-08-06T09:56:00","review":"The absolute easiest experience ever at a storage facility. PLUS BONUS they are super nice. That's not usually the case at other facilities I've used. Very reasonable prices as well! Thank you so much!","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Echo J."},{"reviewId":"b858eb58-3489-4e55-85be-9d57671b24dc","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Franco will be thrilled to hear your kind words about his service.","replyTime":"2025-08-04T12:05:00","review":"Franco us awesome best customer service","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Linda"},{"reviewId":"0dac8bb0-5476-410b-a4be-da94ae8a6856","range":0,"rating":1,"reply":"We apologize for any inconvenience with the ownership transition and billing changes. Please contact us at (608) 292-5404 to discuss your concerns.","replyTime":"2025-08-05T08:13:00","review":"I've been leasing a unit for over a year with Discovery Storage. Owning company changed hands, automatic billing didn't carry over. Then, charge is significantly more than originally signed with old Discovery Storage. Will be reviewing alternative solutions as this is not a good start.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Jeffrey Y."},{"reviewId":"f3204421-63dd-47b5-abbb-86f05e1dcd98","range":0,"rating":5,"reply":"We are utterly delighted to hear Franco is amazing! Thanks for sharing your positive experience with us.","replyTime":"2025-08-05T08:07:00","review":"Franco is amazing.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"rao y."},{"reviewId":"115116f8-7039-495f-b677-611bd149cf45","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Jack was very helpful and patient with you. Thank you for taking the time to share your experience with us.","replyTime":"2025-08-01T08:04:00","review":"Jack was very helpful with walking me through the whole process and was very patient with me.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Grace P."},{"reviewId":"79183233-bb5f-4670-a5f4-13ac2c5d15c9","range":0,"rating":5,"reply":"We're pleased to hear that you received excellent service from Jack Nelson! Thank you for sharing your experience with us.","replyTime":"2025-07-31T11:51:00","review":"Thank you Jack Nelson for always providing excellent service!!","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Roy T."},{"reviewId":"450ead71-a24b-4585-9eae-57b5c0d6b986","range":0,"rating":5,"reply":"We're glad to hear you found our storage simple, quick, and affordable. Thank you for recommending us!","replyTime":"2025-07-31T14:40:00","review":"Simple. Quick. Affordable. Would recommend if storage is needed.","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"LaTrell R."},{"reviewId":"d9666923-09da-4567-8eba-3fce672ba138","range":0,"rating":4,"reply":"Our team is happy that you had a great experience at Extra Space Storage. Please let us know if you have any questions. ","replyTime":"2025-07-24T16:40:00","review":"Matt was very helpful and friendly.\nMade the process easy.\nPlace is new and clean.","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"Terry"},{"reviewId":"ebc57e5a-3edc-4485-8f2a-ae7275757eee","range":0,"rating":5,"reply":"We are thrilled to hear our quick online process helped you get moved fast! Thanks for choosing us.","replyTime":"2025-07-30T10:33:00","review":"I needed a storage unit last minute. After filling out a form, 5 minutes later i had a unit. didn’t have to talk to a single person and got my stuff moved","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"Austin"},{"reviewId":"2ad8d87f-08e1-41e1-a210-7c77a203e171","range":0,"rating":5,"reply":"Thank you for reaching out. We're glad Matt was able to assist you promptly.","replyTime":"2025-07-28T08:03:00","review":"Got locked out of my unit and someone named Matt came up to help in like 2 minutes! I was worried I'd be locked out of my unit for a bit but this was an easy process!","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Lily J."},{"reviewId":"9dc844b8-5cad-4d29-8783-5837503b68b7","range":0,"rating":5,"reply":"We are glad to hear you loved our clean, hi-tech facility and digital features! Thanks for recognizing Matt's friendly service.","replyTime":"2025-07-25T10:48:00","review":"Super clean and hi-tech facility. I was able to rent a unit online and get into it the next day. I love the digital entrance and keys . No having to bring your own lock. Matt the property manager was super friendly and made the process extremely easy.","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"krista t."},{"reviewId":"4dc4e1c9-2563-4550-809d-ac84fd37ea0e","range":0,"rating":5,"reply":"We're thrilled to hear that you found our staff very helpful. Thank you for reaching out.","replyTime":"2025-07-24T17:33:00","review":"The person that was at desk was very helpful.","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Dwayne P."},{"reviewId":"e83df0b3-408c-4266-84e2-0ba1f0065e94","range":0,"rating":5,"reply":"We are delighted to hear you'd recommend us! Thanks for mentioning the moving carts - glad they helped make your experience easier!","replyTime":"2025-07-23T17:40:00","review":"Would absolutely recommend this storage unit over others in the area. The moving carts were super helpful!","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Mercedes W."},{"reviewId":"da1a9214-7dd7-42a8-8813-7caa6679da81","range":0,"rating":5,"reply":"We are delighted to hear about your fast sign-up experience! Thanks for noting our helpful staff and reasonable prices.","replyTime":"2025-07-21T18:23:00","review":"Very fast and easy sign-up process, helpful staff and reasonable prices","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Roisin"},{"reviewId":"2dbead6d-983b-4baa-bb15-53391bbb9f8d","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with climate-controlled storage! Your kind words mean a great deal to us, and we're delighted that our team was able to provide the assistance and support you needed. We always strive to go above and beyond for our customers, so it's wonderful to know we succeeded in your case. Thank you for taking the time to share your feedback and for the amazing recommendation. We truly appreciate your support and are grateful for customers like you.","replyTime":"2025-07-16T08:17:00","review":"I absolutely will recommend climate control storage to anyone. My experience with these guys have been awesome. Amazing They went beyond in the help I needed it if I could give this storage unit a 10 star review I would, but I only can give him a five star, but they deserve so much more. They’re awesome thanks guys for all your help and all your support.","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Donna L."},{"reviewId":"4a019d99-5adc-41e3-afd4-feca31e7245c","range":0,"rating":5,"reply":"We are delighted to hear Lawrence provided great customer service and was patient with your grandchildren! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-13T14:42:00","review":"I spoke with Lawrence and he was very helpful, answered all my questions was more than patient with myself and two very busy grandchildren. Lawrence showed great customer service ?? ??\nI would gladly rent again in the future and refer friends and family.","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Carmela 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