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We are glad to hear you received prompt and helpful service at Extra Space Storage!","replyTime":"2026-10-14T07:44:00","review":"Excellent and prompt service","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Thomas R."},{"reviewId":"4729c843-73c0-4329-92fe-cee05b4e5cc2","range":0,"rating":5,"reply":"Thank you for sharing your experience John. We are glad to hear about the helpful service you received, and we will be sure to share your kind words with Christy and the team!","replyTime":"2026-10-09T08:11:00","review":"Christy was very helpful and patient with me. Genuinely appreciate the service.","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"John P."},{"reviewId":"ae6878a0-f29b-4dc6-93da-850a4e9cdbce","range":0,"rating":5,"reply":"Thanks, Terry! We are thrilled to hear that Linzie is the best.","replyTime":"2026-10-06T12:26:00","review":"Linzie is the Best !!","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Terry M."},{"reviewId":"1d393ebf-062b-4990-87cf-eb94db0dbdc6","range":0,"rating":5,"reply":"Thank you, Kimberly, for sharing your feedback! We're glad to hear you had a great experience, and we will share your kind words with Linzie and the rest of our team.","replyTime":"2026-09-27T12:34:00","review":"Linzie was awesome !!","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Kimberly T."},{"reviewId":"030eef11-af10-46e9-bc44-c26c752e187a","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience, David! Linzie and the team will be glad to know their efforts made a difference. Thank you for recommending us!","replyTime":"2026-09-25T08:08:00","review":"I just moved my stuff yesterday I didn't want to leave just yet but had to. The storage unit and the building are very clean and cool inside.\nI never had a problem here, easy access, good location in town, and a kind helpful staff here. Linzie and her staff do an excellent job.\nI highly recommend extra space storage Covington.","source":"Google","submissionTime":"2026-09-23T00:00:00","userName":"David"},{"reviewId":"d32b1279-b981-46d3-a4bc-51c589b2f242","range":0,"rating":5,"reply":"Thank you for sharing your experience with us, Adam. We are glad to hear that Linzie was able to help you find the right unit size for your needs and that you enjoyed our clean facility. ","replyTime":"2026-09-19T13:15:00","review":"Linzie helped me get set up with a perfect unit for me. She showed several options of different sizes the thought would be fitting. The location is spotless and clean. This is one of the best storage facilities I've ever used.","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Adam B."},{"reviewId":"16dd0ed5-3a36-4b71-be8e-9d41eb983ce6","range":0,"rating":5,"reply":"Thank you for your 5-star review! We're so glad to hear that our staff was friendly and helpful during your visit to Extra Space Storage. We appreciate your kind words!","replyTime":"2026-09-08T10:25:00","review":"Staff is friendly and helpful.","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Humble R."},{"reviewId":"2d3bd165-d4c8-48d4-ad61-b4fc3a0d64b5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Emily's exceptional service is truly appreciated.","replyTime":"2026-09-05T08:04:00","review":"Emily went above and beyond guiding me thru the rental process and assisting me.\nShe was polite and efficient. Thanks Emily!","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"CD"},{"reviewId":"087d1008-9933-475c-95c1-bd2a60cae4c5","range":0,"rating":5,"reply":"Thank you for your wonderful review, Barbie! We are so glad to hear that Robin provided such exceptional service and made your experience with Extra Space Storage amazing, even after you moved to Mississippi. ","replyTime":"2026-09-22T12:39:00","review":"From  the 1st day that I got my storage, Mr. Robin has gone above and beyond to help me.  Even when I moved to Mississippi  he kept me up to date with anything I needed. I'm sorry that I didn't get to tell him in person how much he made my experience with extra storage space amazing.  I never had to worry about my stuff not being there.  Thank You Mr. Robin.  I pray you enjoy your retirement.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Barbie B."},{"reviewId":"5f4ee4a3-da39-4c21-a5a6-72c6097e11d5","range":0,"rating":5,"reply":"Your review is appreciated, Bob. We are glad to hear about your positive experience with our storage facility in Covington. Thank you for sharing your feedback!","replyTime":"2026-09-01T10:35:00","review":"I've been a customer for a few years. Customer service is excellent. I've moved my inventory from other local storage companies due to humidity, bugs or security issues. This location in Covington is perfect! Linzie helped me set up direct payment for two units and the company sends text to let me know payments are coming due and paid. This place is spotless and insect free. Security allows safe access 24/7. EZ loading and unloading with carts always available. Excellent care by staff.","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Bob B."},{"reviewId":"66c5c344-b8de-4fd6-afa7-5d5ce23089c3","range":0,"rating":5,"reply":"We are grateful for your honest feedback, Dwayne. Your kind words about our team's efficiency and the facility's upkeep mean a lot to us.","replyTime":"2026-08-29T13:47:00","review":"I needed to alter my unit due to expanded storage needs. The office folks took the time to understand the changes and worked very efficiently to meet them (in a way that saved a few bucks, too). They did everything in a friendly manner. The facility is like new, and well maintained.  Would recommend, despite finding lower after- promo costs elsewhere. I'm a cranky old dude, and I don't give 5 stars easily.","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Dwayne M."},{"reviewId":"284610b5-9ee6-494f-8b24-78f80d7acc8b","range":0,"rating":5,"reply":"We are pleased to hear about your clean unit, easy move-in, and helpful staff, Patricia. Thank you for sharing your experience!","replyTime":"2026-08-29T14:12:00","review":"Excellent storage unit and meticulously clean. Easy move in. Couldn't be more satisfied. The staff were very helpful! Thank you","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Patricia"},{"reviewId":"460e144c-459e-4a34-b3ab-cc8d11d201fd","range":0,"rating":5,"reply":"We are grateful for sharing your experience with Kim. Her helpfulness and dedication to making your move-out stress-free reflect our commitment to excellent service. Thank you, Jaime.","replyTime":"2026-08-11T17:28:00","review":"We had such a great experience with Kim! She was extremely helpful, friendly, and went above and beyond to make sure we were taken care of. She made the whole process of moving out our storage unit after 3 years easy and stress-free. We truly appreciate her kindness and excellent customer service. Thank you, Kim, for taking such great care of us! We highly recommend her!","source":"Google","submissionTime":"2026-08-11T00:00:00","userName":"Jaime C."},{"reviewId":"109ada7d-aa27-4a9e-a49b-3ce1c583bf2c","range":0,"rating":5,"reply":"Your positive feedback on our easy renting process, layout, and helpful staff means a lot. We're glad your experience with Extra Space Storage was great, Brian!","replyTime":"2026-08-10T08:24:00","review":"Easy renting and layout is great for loading and unloading. Staff is kind and helpful.","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Brian P."},{"reviewId":"7ea22cb1-45c6-4e41-a721-585f19c6237b","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Kimberly and Linzie at Extra Space Storage. Thank you for taking the time to share your feedback, Jeremy!","replyTime":"2026-08-10T13:00:00","review":"Kimberly and Linzie are the best!!! Got me taken care of quickly. Highly recommend!!!!","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Jeremy C."},{"reviewId":"994d95dd-1629-483b-81c8-daafda0d2f68","range":0,"rating":5,"reply":"Thank you for sharing your kind words about Linzie. We're glad her knowledge and down-to-earth approach made you feel comfortable doing business with us, Shelby.","replyTime":"2026-08-07T09:00:00","review":"Linzie made my experience very pleasant. She’s very knowledgeable of her job. Made me feel very comfortable doing business here. Wish there were more people like her down to earth.","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Shelby W."},{"reviewId":"619bb431-deb8-45e8-bb68-411587f8cbbd","range":0,"rating":2,"reply":"Sorry for any inconvenience Stacey. Pricing transparency matters. Please call us at (985) 400-2296 to discuss your concerns directly.","replyTime":"2026-07-22T09:23:00","review":"The space was great and the price was affordable for the 10x10 size we selected. Move in was easy and the place seemed clean. Our stay was only for 4 months, as the price nearly doubled by the 5th month. When I called to inquire about it, I was told I initially signed up during a promotional price, though it was not listed as such on the contract. I was offered a $30 discount, but that wasn’t going to cut it for me. It was an inconvenience to move, but we did so promptly! It was our first time renting a storage unit, so in the future, we now know to ask about price increases beforehand.","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Stacey J."},{"reviewId":"4a2e6882-b1bc-4f11-a67c-13046bb6dd25","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Linzie and our clean, accessible units, Kyla. We'll share your feedback with the team!","replyTime":"2026-07-10T08:43:00","review":"Linzie was so progressional and helpful. The storage units are clean and easy to access also. Great place to store your stuff.","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Kyla R."},{"reviewId":"9d8ca1f7-f71f-4415-95e4-dc86157a1162","range":0,"rating":5,"reply":"We are glad to hear Robin made your rental process quick and easy. Thank you for your feedback, Melissa.","replyTime":"2026-07-08T11:41:00","review":"Robin made the rental process quick and easy. He was friendly, efficient, and effective, making everything hassle-free. Great customer service, I would definitely recommend!","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"Melissa E."},{"reviewId":"4596ffc3-94ea-4580-92a4-75a05e8ff0ef","range":0,"rating":5,"reply":"We sincerely value your kind words about Robin. We'll make sure she knows her customer service made a difference, Janet. ","replyTime":"2026-07-08T08:14:00","review":"Robin gave us excellent customer service.","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Janet M."},{"reviewId":"57514a67-9d20-447a-9dc3-831f4cf007d0","range":0,"rating":5,"reply":"We genuinely admire your kind words, Brian! Clean, secure, and friendly — glad Extra Space Storage delivered exactly what you needed.","replyTime":"2026-07-08T09:19:00","review":"I had a great experience with Extra Space Storage. The property is always clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were protected. The staff was friendly, professional, and extremely helpful throughout the entire process.\nRenting a unit was quick and easy, and the space was clean, spacious, and exactly what I needed. I also appreciated the convenient access hours and the overall organization of the facility.","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Brian P."},{"reviewId":"4ecbebbc-a055-4a56-aaf7-d6c8dbcd2705","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kara! We're glad Linzie made your experience great and that our facility met your expectations.","replyTime":"2026-07-08T09:20:00","review":"Linzie was so helpful! The storage place was very nice and clean.","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Kara B."},{"reviewId":"5e26550e-a5a6-4cb6-9be9-267b2a54c8f2","range":0,"rating":5,"reply":"We're utterly delighted to hear that you found our location safe, clean, and convenient. Thank you for sharing your experience, Kent!","replyTime":"2026-07-02T14:28:00","review":"Safe, Clean and Convenient! Linzie runs a great location!","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Kent D."},{"reviewId":"93626a9c-edd0-41ae-aed2-e398117ad73e","range":0,"rating":5,"reply":"Thanks for recognizing Robin and our team, Cindi! We're glad their helpfulness made a difference. We'll be sure to pass along your kind words.","replyTime":"2026-06-29T10:21:00","review":"Staff are pleasant and accommodating. Robin in particular is very understanding and always helpful","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Cindi W."},{"reviewId":"cf25985c-238a-42c1-a52e-0c12d740bd48","range":0,"rating":5,"reply":"Thanks for the shoutout! Moose and Linnie are rockstars — we're glad they took great care of you.","replyTime":"2026-06-24T13:21:00","review":"Moose and Linnie very helpful.","source":"Google","submissionTime":"2026-06-24T00:00:00","userName":"Britt R."},{"reviewId":"49dadddf-edde-4b31-b4d1-94fd48f8242e","range":0,"rating":5,"reply":"Hi Carl, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2026-06-17T09:49:00","review":"Awesome people. Linzie went out of her way to help us. The gentleman in the office recognises our vehicle and open the gate. Couldn’t find better personnel.","source":"Google","submissionTime":"2026-06-19T00:00:00","userName":"Carl G."},{"reviewId":"27527a9f-588f-4e4e-b5ba-73054efbb356","range":0,"rating":5,"reply":"Your positive experience means a lot. Cleanliness and easy access are priorities we take seriously. Thanks, Dee!","replyTime":"2026-06-17T10:37:00","review":"Facility clean and easy to access.","source":"Google","submissionTime":"2026-06-17T00:00:00","userName":"Dee R."},{"reviewId":"a2b5cb0e-2a14-433a-a429-d47f27fa564f","range":0,"rating":5,"reply":"We are grateful that Linzie provided excellent service! Thanks for highlighting our clean facility, unit sizes, and app access. 10/10 recommend means everything, Amber!","replyTime":"2026-06-02T13:18:00","review":"Linzie B.  was very knowledgeable about the facility and was able to answer all my  questions.  The facility is clean, units are nice sized. Easy access with app.\n10/10 recommend!","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Amber E."},{"reviewId":"eedcc56c-3434-463c-b388-070b79b454d0","range":0,"rating":5,"reply":"We deeply cherish your feedback Gail! Thrilled Lindsey provided amazing customer service during your unexpected delay. Thank you for choosing Extra Space Storage!","replyTime":"2026-05-30T11:45:00","review":"Arrived at the unit to empty it and did not have my keys! Amazing customer service. Lindsey quickly responded and took care of everything to ensure we didn’t lose too much time with this unexpected delay. Great service from day 1!!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Gail F."},{"reviewId":"d2a4755e-92e7-4c3f-8adb-5983a7e5ff7e","range":0,"rating":5,"reply":"We are honored to have been able to assist you with your storage needs, Laura. Thank you for your positive feedback!","replyTime":"2024-08-10T13:39:00","review":"Staff was very cooperative, informative, and helpful in helping with my storage facility. This was my first experience in renting a storage until, and I appreciate all the help I received. Very professional and friendly!! Linzie was super helpful with my circumstances!! Give her a raise. Tks","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Laura E."},{"reviewId":"b124fdc6-624a-4990-b6b9-fbb0244907e3","range":0,"rating":5,"reply":"We are ecstatic to hear Robin and Linzie provided such helpful service! Thanks for recognizing our team, Bill.","replyTime":"2026-05-18T12:45:00","review":"Robin and Linzie are super helpful.","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Bill W."},{"reviewId":"e2e7e2ce-2670-4016-a404-719b24f2fcbf","range":0,"rating":5,"reply":"Thank you for taking the time to share, Ray! We're glad Taylor made your move-in experience great and fast.","replyTime":"2026-05-16T11:56:00","review":"Taylor was great and fast for move in!!","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Ray B."},{"reviewId":"ae42b4b0-0560-473a-83e8-ee9a5a586255","range":0,"rating":5,"reply":"Thank you for your review, Anne-Marie. We're honored by your kind words about our quality facility and excellent service.","replyTime":"2026-05-11T10:23:00","review":"Quality facility, excellent service","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Anne-Marie R."},{"reviewId":"065dd225-fadb-4b7a-bfd1-40062f456c1a","range":0,"rating":2,"reply":"Bentley, we take your feedback seriously about cart availability, gate access, and elevator speed. We appreciate you noting our clean facility and user-friendly app. Please contact (985) 400-2296 to discuss your security concerns.","replyTime":"2026-05-02T10:15:00","review":"2 stars because it’s new and clean and app friendly, but barely any carts available to use, only limited vehicles can fit in the gate at the entrance to load your storage, elevators are slow slow, and every unit is just flimsy sheet metal, not a real secure place once inside.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Bentley S."},{"reviewId":"34b88e27-d813-420a-b7cb-8c69c2cf414a","range":0,"rating":5,"reply":"Remsy, we are elated to hear you loved your storage unit! Phone accessibility makes storage simple and convenient.","replyTime":"2026-05-02T10:34:00","review":"Absolutely loved this storage unit. Loved how accessible it was through my phone.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Remsy W."},{"reviewId":"abd74847-30dc-4b5d-8d7d-50035e780698","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Robin and Linzie will be happy to know they made your first storage unit setup easy and smooth, Blake.","replyTime":"2026-04-15T17:26:00","review":"This place is amazing!! Great prices, friendly staff and added security for peace of mind! Robin and Linzie made this process easy and smooth getting me set up for my first storage unit! Thanks Extraspace Storage!","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Blake R."},{"reviewId":"b5df51a7-15a4-44a5-9b3f-fdde4adac7aa","range":0,"rating":5,"reply":"Your review is appreciated, Joy! Robin's helpful service made your experience great. Thanks for recommending us to others needing storage!","replyTime":"2026-04-10T11:34:00","review":"The representative for Extra Space Storage, Robin was very helpful and respectful to all our inquiries. It was a pleasure dealing with your company and we will absolutely recommend you to anyone in need of storage!","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"Joy F."},{"reviewId":"5f663816-1f21-4888-8502-8d3d318e66e9","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience over 4 years! Thank you for your loyalty, Jose.","replyTime":"2026-04-09T08:06:00","review":"I have been a customer for almost 4 years. I’m very happy with the customer service at my location. Today a discount was apply to my account and right on time. Thank you so much . This are difficult times financially for all. Thanks ?? God bless .","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Jose C."},{"reviewId":"6e275e41-61e1-4052-b8e7-85de24ed39f0","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience, Matthew! Your feedback means a lot to our Extra Space Storage team.","replyTime":"2026-04-06T12:24:00","review":"Great service!","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Matthew S."},{"reviewId":"132b605c-10e3-484e-a837-fac27eecad89","range":0,"rating":5,"reply":"We are delighted to hear you found our team friendly and professional. Thank you for choosing Extra Space Storage, Taylor!","replyTime":"2026-04-03T13:46:00","review":"Friendly and professional","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Taylor D."},{"reviewId":"87058946-7105-400a-a5bc-5e0c867eb461","range":0,"rating":5,"reply":"Your review is appreciated, Mary. We're thrilled our facility's cleanliness and easy navigation made your experience positive.","replyTime":"2026-04-03T07:37:00","review":"Very clean and easy navigation around facility","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Mary W."},{"reviewId":"93fd2ebe-e159-4676-855a-fb5a33c69737","range":0,"rating":5,"reply":"We are utterly delighted to hear about Linzie's exceptional service and thoughtful care during your family emergency. Your detailed feedback truly highlights the qualities that make Linzie such a valued member of our Extra Space Storage team in Covington. It's wonderful to know that her professionalism, knowledge, courtesy, patience, and genuine kindness made such a positive impact on your experience with us.\n\nWe are particularly touched by your recognition of Linzie's thoughtful decision to call you about her early departure due to a family emergency. This level of consideration and proactive communication exemplifies the kind of customer-focused approach we strive for, and it's gratifying to hear that it helped you avoid inconvenience, delay, and additional expense.\n\nYour appreciation for Linzie's attention, follow-through, and willingness to go above and beyond means a great deal to us. We completely agree that she is a tremendous asset to our team, and we will ensure that she receives the acknowledgment she deserves for providing such outstanding service. Thank you for taking the time to share this wonderful experience and for recognizing Linzie's excellent work.","replyTime":"2026-04-01T13:58:00","review":"Linzie @ Extra Space Storage in Covington, provided some of the finest customer service I have experienced in years. Throughout the entire process, she was professional, knowledgeable, courteous, patient, and genuinely kind. What stood out most was her thoughtful decision to call and let me know she needed to leave early because of a family emergency. That simple act of consideration gave me the opportunity to come in sooner, complete what I needed to do, and avoid significant inconvenience, delay, and additional expense.\n\nIn a time when truly exceptional service can feel rare, Linzie distinguished herself through both her professionalism and her sincere care for my situation. She turned what could have been a stressful and costly experience into one that felt manageable and supported. Her attention, follow-through, and willingness to go above and beyond made a lasting impression on me.\n\nI am truly grateful for her help and wanted to make sure her excellent work was recognized. Linzie is a tremendous asset, and I hope she receives the acknowledgment she deserves for the outstanding service she provides.\n_____\nEJB3","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Vamp A."},{"reviewId":"524f002e-69e4-408f-974b-7280f64a6bed","range":0,"rating":5,"reply":"We are delighted to hear you found our facility clean, safe, and organized. Thanks for recognizing our team's wonderful help!","replyTime":"2026-04-01T14:16:00","review":"Very clean, safe and organized. The attendants help was wonderful and the price is very reasonable. Great service","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"B B."},{"reviewId":"d808468f-fcc2-4a1f-8675-4e93f1adfc91","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Jocelyn! We're pleased to hear our team was so helpful.","replyTime":"2026-03-18T17:57:00","review":"So helpful!","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"Jocelyn"},{"reviewId":"a2dc8ec5-3753-405f-8fdd-ef17a963b3e9","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for taking the time to share your experience with us.","replyTime":"2026-03-11T11:52:00","review":"The place is wonderful and the help is extraordinary!","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Troy C."},{"reviewId":"9c61b69b-4e3d-4958-b9a2-896c204bd9db","range":0,"rating":1,"reply":"We are disappointed to hear about your concerns with pricing, Lydia. We value your input and encourage you to contact us at (985) 400-2296 to discuss your account.","replyTime":"2026-03-03T13:09:00","review":"The price increases are far too frequent and they are absolutely exorbitant","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"Lydia F."},{"reviewId":"8fd4bfe0-a9cf-4f8c-b1ec-01619a09565a","range":0,"rating":1,"reply":"We are disappointed to hear about your concerns with pricing, Lydia. We value your input and encourage you to contact us at (985) 400-2296 to discuss your account.","replyTime":"2026-03-03T13:09:00","review":"The price increases are far too frequent and they are absolutely exorbitant","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"Lydia F."},{"reviewId":"3f7b965a-fa9b-4bad-8902-755ff567cf6d","range":0,"rating":5,"reply":"Your review is appreciated. Lynsie and the team are thrilled to hear your positive feedback. Thank you for sharing your experience with us!","replyTime":"2025-04-08T14:07:00","review":"Lynsie and her team at Extra Space Storage continue to impress me.   I have been renting for over 10 months now.  I needed to adjust my circumstances and they were far more accommodating than I ever expected.    Their team is by far the most professional and with A++ excellent customer service - more than any other storage facility I have experienced in over 50 years!   Thank you- Lynsie","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Deb B."},{"reviewId":"35ee1eb2-c8e4-4974-b7b5-1caef4a3e66c","range":0,"rating":5,"reply":"Thank you for choosing us! We appreciate your military family and are glad our team helped with your storage needs. It's wonderful to hear that our on-site management was able to work with you regarding your monthly rate. We understand the unique circumstances that military families face, and we're honored to help your son store his belongings while he's stationed in San Diego. Your kind words about the help you received mean a great deal to us, and we're grateful that both you and your son appreciate the service we provided.","replyTime":"2026-02-23T16:21:00","review":"I went to the storage facility and appealed to the on sight management. They worked well with me regarding my monthly rate. My son is in the military and he is stationed in San Diego. This is for him to store his Covington home front. We both appreciate the help we received.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Karen A."},{"reviewId":"86511d8e-efc9-474b-8644-065ee39aaa62","range":0,"rating":5,"reply":"Thank you for choosing us! We appreciate your military family and are glad our team helped with your storage needs. It's wonderful to hear that our on-site management was able to work with you regarding your monthly rate. We understand the unique circumstances that military families face, and we're honored to help your son store his belongings while he's stationed in San Diego. Your kind words about the help you received mean a great deal to us, and we're grateful that both you and your son appreciate the service we provided.","replyTime":"2026-02-23T16:21:00","review":"I went to the storage facility and appealed to the on sight management. They worked well with me regarding my monthly rate. My son is in the military and he is stationed in San Diego. This is for him to store his Covington home front. We both appreciate the help we received.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Karen A."},{"reviewId":"2e067d2a-1a1b-43d0-a60d-d71144516691","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Robin's efficient service. We're thrilled you had such a great storage experience!","replyTime":"2026-02-20T13:57:00","review":"Robin\nWas amazing he took care of everything so efficiently… Don’t hesitate to store your items here ??","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"R M."},{"reviewId":"cb2e475d-e4ae-4d3e-b196-d1c380e1ac49","range":0,"rating":5,"reply":"We're excited to hear you loved our storage unit and found our workers accommodating!","replyTime":"2026-02-16T11:01:00","review":"Loved this storage unit!! Such sweet workers and very accommodating!!","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Piper S."},{"reviewId":"046c67b3-e7b5-44d2-922e-f3584b96cb2c","range":0,"rating":5,"reply":"We're excited to hear you loved our storage unit and found our workers accommodating!","replyTime":"2026-02-16T11:01:00","review":"Loved this storage unit!! Such sweet workers and very accommodating!!","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Piper S."},{"reviewId":"33f09e0b-dccd-4531-86dc-c7ffa5075de2","range":0,"rating":5,"reply":"Thank you for your review, Quinn! We appreciate your kind words about Robin and the team at Extra Space Storage.","replyTime":"2026-02-13T13:59:00","review":"Robin and his team mates are great people and love the customer service I wasn’t even a customer for extra space and he still help me like I was one of there own customer","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"quinn h."},{"reviewId":"fefff4e8-c3ec-48af-ae0a-6ea1cc3b603e","range":0,"rating":5,"reply":"We're happy to hear you found our space clean and convenient. Thank you for your feedback!","replyTime":"2026-02-07T09:28:00","review":"Clean space. Convenient location.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Bill B."},{"reviewId":"206ea748-c307-4b41-adc8-b375611e31f1","range":0,"rating":5,"reply":"We are happy to hear about your positive experience! Thank you for highlighting our helpful team and convenient building layout.","replyTime":"2026-02-07T11:44:00","review":"The folks at Extra Space Storage have been  so kind and helpful. The building layout is perfect for easily loading and unloading. It has been a really good experience!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"terriedesq"},{"reviewId":"b02847ad-ba75-40db-af27-718a56f9021d","range":0,"rating":5,"reply":"We're glad to hear you found our facility super clean and our staff friendly. Thank you for your positive feedback!","replyTime":"2026-01-29T15:04:00","review":"Super clean and friendly staff","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Steve S."},{"reviewId":"b1b25579-b7c9-446c-bc5d-64a2b6795f8a","range":0,"rating":4,"reply":"We are delighted to hear our team quickly found an alternative unit for your packout needs during your difficult situation.","replyTime":"2026-01-22T07:02:00","review":"Our house flooded ( broken water line), insurance provided dehumidifiers and pack out. They secured a space with Extra Space Storage. Upon making out the unit was filled. Tried calling the adjuster,but to no avail. I then called Extra Space Storage, who ( after explaining the dilemma) found a unit close to the existing unit, so the packout was finished that day instead of waiting another week.\nThanks for the quick response and assistance in the process.","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Don C."},{"reviewId":"43723ead-7ba0-4628-bb79-e7618b9f5e15","range":0,"rating":5,"reply":"We are grateful for your review, Rob! Clean units and easy access are priorities for us.","replyTime":"2026-01-19T14:50:00","review":"Great experience. Clean unit and easy to access.","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Rob S."},{"reviewId":"8a9cc792-952c-44af-95a3-d2bf9f125fa5","range":0,"rating":5,"reply":"We are grateful for your review, Rob! Clean units and easy access are priorities for us.","replyTime":"2026-01-19T14:50:00","review":"Great experience. Clean unit and easy to access.","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Rob S."},{"reviewId":"b818e112-a44f-4cab-b083-ad6e71b87b13","range":0,"rating":5,"reply":"We are happy to hear you found our location convenient and appreciated our excellent customer service!","replyTime":"2026-01-09T08:53:00","review":"Great location for us! Excellent customer service!","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Brian P."},{"reviewId":"a63cff58-f840-4297-8787-04c03e5d184f","range":0,"rating":5,"reply":"We are delighted to hear you had the best experience! Robin will be thrilled to know you appreciate her service.","replyTime":"2025-12-13T11:34:00","review":"Best storage place! Ask for Robin!!","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Relax S."},{"reviewId":"da0c2594-9a73-4c2c-bd57-3f9939afaf1e","range":0,"rating":5,"reply":"We are glad to hear our helpful staff assisted you immediately and you appreciated our clean facilities and available carts!","replyTime":"2025-12-13T13:15:00","review":"Very helpful and friendly office staff. Assisted with our issue immediately. The facilities are very clean and there are always carts available for use.\n\nMuch appreciated!","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Sarah G."},{"reviewId":"b04698f9-31af-4210-8cdb-d5992c6b0e61","range":0,"rating":5,"reply":"Thank you for your review! We're glad you found our facility clean and the process easy.","replyTime":"2025-12-05T18:17:00","review":"Clean storage facility and easy move in and move out.  Robyn was easy to work with.","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"Stacey G."},{"reviewId":"ebf83d14-fd9b-4d23-b05a-393c340eb4bc","range":0,"rating":5,"reply":"Thanks for highlighting Robin's exceptional service! We're thrilled she makes your storage experience so positive and welcoming.","replyTime":"2025-12-01T11:21:00","review":"ROBIN rocks!!! So helpful and kind. I look forward to seeing this lovely human all the many times I have to access my unit.","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"sydney s."},{"reviewId":"b93d5dfb-3a89-45ad-bdf4-aea2d53cc5f6","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Mr. Terranova. We're pleased he made renting easy for you.","replyTime":"2025-12-01T15:50:00","review":"Mr Terranova went above and behind in helping explain the process of renting a unit. He made it an easy choice to rent with ExtraSpace.","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"Terry B."},{"reviewId":"07c3d0ba-293c-4a22-a95a-822e35ee0a95","range":0,"rating":5,"reply":"Thank you for sharing your experience with our clean, new, secure storage facility.","replyTime":"2025-11-17T07:29:00","review":"Very clean , new ,secure storage facilty.","source":"Google","submissionTime":"2025-11-16T00:00:00","userName":"Michael J."},{"reviewId":"9277e779-679b-4df0-8a56-96663394c1a0","range":0,"rating":4,"reply":"We deeply respect your recommendation! Thanks for noting management's flexibility with pricing. We understand concerns about operating hours.","replyTime":"2025-11-12T11:13:00","review":"Prices a bit steep but management worked with us on price for a year or two. Only negative is hours open. Would recommend.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Robert L."},{"reviewId":"0969322f-1ab1-40d1-9dde-51a3aaae47d5","range":0,"rating":5,"reply":"Hi Tracy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs!  Your recommendation is the best compliment that we can receive!  Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2022-12-19T07:43:00","review":"Very helpful, even gave me better location of unit then I thought. I will recommend them to everyone!","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"Tracy M."},{"reviewId":"9117893b-795d-48be-bef7-f256d6f0d67b","range":0,"rating":5,"reply":"Thank you for the great rating, Monica! We're happy we could meet your self-storage needs.","replyTime":"2025-02-14T10:25:00","review":"I always have the best service at Extra Space. Very clean and a safe place to store your valuables.","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"Monica P."},{"reviewId":"624af38c-8020-4701-b4bd-7748e6174d96","range":0,"rating":5,"reply":"We are delighted to hear Robin was phenomenal and very helpful! Thank you for sharing your positive experience with us.","replyTime":"2025-11-08T14:49:00","review":"Robin was phenomenal!!! Very helpful!!!!","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"Aimee P."},{"reviewId":"791d6639-2d8a-4b20-b26f-f710f515b5d1","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"13k down the drain because yall want to threaten credit scores. All to ensure a couch was out of your storage.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Chris T."},{"reviewId":"b9e26e5d-1ac4-49f6-9646-778d68f07ad1","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with our friendly service and ease of use. Thank you for your loyalty over many years.","replyTime":"2025-11-05T13:50:00","review":"Friendly. Ease of use. Been with extra space for many years","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Mark E."},{"reviewId":"3ca67051-f64c-467c-8224-6dea5bade954","range":0,"rating":5,"reply":"We are pleased to hear you found our facilities clean and staff helpful. Thank you for the recommendation!","replyTime":"2025-11-02T11:33:00","review":"The facilities are clean, function well and the staff very helpful. Highly recommend.","source":"Google","submissionTime":"2025-11-02T00:00:00","userName":"Tim B."},{"reviewId":"e9687859-b06b-47a6-8484-f32f28e2091b","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our clean and secure storage facility!","replyTime":"2025-10-23T09:42:00","review":"Great place to store your belongings! Very clean and secure!!","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"mitchhorn1"},{"reviewId":"6f1fe92c-9a8c-485c-a45e-4884f4264fb6","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our staff and facility exceeded your expectations, Jeff.","replyTime":"2025-10-23T15:27:00","review":"Staff and facility are outstanding.","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"Jeff R."},{"reviewId":"c3e467c6-2db3-4200-bf3b-52aca7bc83d3","range":0,"rating":4,"reply":"Thank you for sharing your positive feedback about our customer service and clean facilities!","replyTime":"2025-10-20T12:45:00","review":"Great customer service. Clean facilities.","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Kristina M."},{"reviewId":"5d27a93b-921c-44d9-81b7-f79f8d6b4b06","range":0,"rating":5,"reply":"Thank you for sharing your wonderful experience! We're thrilled that Linzie and Robin provided excellent service and helped you find the perfect unit. It's fantastic to hear that you found our team to be professional, friendly, and incredibly efficient throughout the setup process. We take great pride in maintaining our clean and well-maintained property, and we're delighted that you found our pricing to be cost efficient. We're also pleased that our convenient access hours, including the extended access options, have worked well for your needs and that you've never had any issues getting in and out. We understand that storage needs often arise during stressful times, so we're especially glad that our smooth and painless process provided you with relief. Most importantly, we're honored that you feel confident about the security of your belongings with us. Thank you again for recommending our facility and for taking the time to share your positive experience with Linzie and Robin!","replyTime":"2025-10-18T15:14:00","review":"I highly recommend this facility! My experience was excellent from start to finish. Linzie and Robin were both professional, friendly, and Incredibly efficient and getting me set up. The price is very cost efficient considering how clean and well maintained the property is kept up. The access hours are convenient and I have never had any issues getting in and out. They even have extended access hours for those who need more time. The process is smooth and painless which is a huge relief during a stressful time. Extrage Space Storage is not just only clean,  it is also secure and they helped me pick out the perfect size unit. I feel great knowing that my belongings are safe here with Robin and Linzie. Thanks for all your help.","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Sarah H."},{"reviewId":"aea11d8a-b0a1-4764-9815-f4bef9d07279","range":0,"rating":5,"reply":"Thank you for your kind words, Maria. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-09-16T14:24:00","review":"I’ve had a storage with you for 3 years and never disappointed. Lost my keys and Robin was very polite, understanding and professional. Worked with me on replacing my lock on my unit. Also, I feel safe with my belongings in your care at Extra Space !!!?? would definitely recommend Extra Space!!!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Maria B."},{"reviewId":"a44c18e0-d396-4818-8057-563731324b9a","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience! Thanks for recommending us!","replyTime":"2025-10-06T11:01:00","review":"Great service! I would highly recommend!!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Sherkeyta S."},{"reviewId":"cd3ec2f7-aee0-47b7-9519-a2af3d27dd9b","range":0,"rating":5,"reply":"We sincerely value your kind words about Robyn and our security features! So glad the 24-hour access and gated area work well for you.","replyTime":"2025-09-26T09:13:00","review":"ROBYN  was such a gentleman and helped us get the right space! We really appreciate the security and convience this storage facility offers. The 24 hour access is definitely a perk and the gated unload/loading area is awesome!!!!*****","source":"Google","submissionTime":"2025-09-26T00:00:00","userName":"Melissa W."},{"reviewId":"0f74a9ef-0a81-4495-8b98-f0de9176ce91","range":0,"rating":5,"reply":"Thank you for your review, Nick! We're so glad you had an excellent experience with our friendly team.","replyTime":"2025-09-26T14:53:00","review":"Excellent and friendly customer!!! Highly recommend.","source":"Google","submissionTime":"2025-09-26T00:00:00","userName":"Nick F."},{"reviewId":"03cef967-03dc-404c-b753-a8c50ec7a0ed","range":0,"rating":5,"reply":"We are utterly delighted to hear our staff answered all your questions! Thanks for recommending us, Tara!","replyTime":"2025-09-25T07:11:00","review":"Staff is very nice and answered all my questions! Definitely recommend this facility!","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Tara B."},{"reviewId":"2e16dc3b-5bac-4703-adf8-ad1a14f20558","range":0,"rating":5,"reply":"Thank you for the kind words! We're happy our clean facilities and service made a great impression.","replyTime":"2025-09-13T11:48:00","review":"Great service.  Great storage facilities very clean.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Michael"},{"reviewId":"24163ec8-56ac-4962-88d8-ea54d66ad41e","range":0,"rating":5,"reply":"Thank you immensely for choosing us! So happy Mr. Robin provided wonderful service. We appreciate your kind words!","replyTime":"2025-09-11T12:58:00","review":"I.am glad I got a chance to choose  Extra Space Storage  and Mr.Robin was wonderful and I really appreciate him. Thank you for being so nice.","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Sharon D."},{"reviewId":"0eaf78c8-aa5f-455d-94ad-c90278fc95a3","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our facility and staff! It's wonderful to know that our 10x20 unit was perfect for your needs during your move, and that you found our facility to be excellent, clean, and convenient. We're especially pleased that Robin and Linzie have provided you with great service. Thank you for choosing Extra Space Storage and for continuing to use our services with your 5x15 unit. We look forward to serving you in the future.","replyTime":"2025-07-03T11:59:00","review":"We have had a storage unit with Extra Space Storage for almost a year, large 10 x 20 unit to help us with moving into a new residence. We had been in the same house for 15 years and where we live now is half the size of our old house Extra Space Storage was perfect for us. The facility was excellent, clean and convenient and the staff are awesome. We just closed this large unit out but we are maintaining a 5 x 15 unit in the same location. A great facility with easy access and an amazing staff  !!  Robin and Linzie have been great people to do business with and I look forward to working with them in the future. Now its been almost another year and we're moving out of the 5x15 . We are still down sizing to save money but this facility and staff have been awesome. Linzie and Robin have been so helpful and caring and I would recommend them to anyone !","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Martin D."},{"reviewId":"2f55e726-445e-4adc-9f92-5cf24f6a03ce","range":0,"rating":5,"reply":"Thank you for sharing your kind words about Liz! We're thrilled she provided excellent service and made your experience great.","replyTime":"2025-09-03T07:28:00","review":"Excellent service in good people thank you to Liz for helping us out very much. We appreciate her service and everything. She’s a great customer service","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Luis G."},{"reviewId":"cfe60329-bae9-42c1-ab71-ab6985f3b910","range":0,"rating":5,"reply":"Thank you for the kind words! We're happy you found our facility clean with great staff. We'd welcome you back anytime!","replyTime":"2025-08-30T14:58:00","review":"Always clean great staff no issues would store there again","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"William G."},{"reviewId":"8c7a402a-1e36-43fb-85bb-5ac27f05248a","range":0,"rating":4,"reply":"We are grateful for your feedback! We understand your concern about the lock pricing and appreciate you calling out what works well.","replyTime":"2025-08-23T10:35:00","review":"Great storage place in every aspect MINUS:\n\nTheir locks are a gimmick. You have the option to to bring your own lock(as long as you have your own random barrel lock laying around)… You pay $20 for a $4 lock that you’ll never use again.","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Greg B."},{"reviewId":"fa2200db-04df-4ea7-a71d-9da1b7157189","range":0,"rating":5,"reply":"We are grateful for choosing us for your first storage experience! So happy Linzie helped you find the perfect space.","replyTime":"2025-08-21T12:13:00","review":"This was my first time using Extra Space Storage and it was an easy process, everything you need to move for packaging is available to purchase in the office. It’s safe and easy to access. Linzie was very friendly and such a big help with finding the right space I needed. :)","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Jasmine J."},{"reviewId":"99770d12-bc9f-4fb2-9d57-d1d60464dd72","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We sincerely value your feedback.","replyTime":"2025-08-20T16:42:00","review":"The facility is very well maintained. The management is very helpful and was able to accommodate my needs.","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Al F."},{"reviewId":"ae632edb-6bce-4c03-8318-5a9f20ab7225","range":0,"rating":5,"reply":"Thank you for sharing! So glad we made your experience smooth and easy. We appreciate you!","replyTime":"2025-08-08T08:20:00","review":"They went above and beyond to make my experience smooth and easy! Thank you so much","source":"Google","submissionTime":"2025-08-07T00:00:00","userName":"Nina C."},{"reviewId":"e7f60a90-7763-466e-8c42-7a18ad78b39b","range":0,"rating":5,"reply":"Thank you for the kind words, Kevin. We're glad our team has been professional, helpful, and courteous to work with! Our team is here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2023-05-27T15:14:00","review":"Very professional, helpful and courteous","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Kevin K."},{"reviewId":"cefc64a7-0295-4b2d-8834-2afa00656ebe","range":0,"rating":5,"reply":"Your positive experience with our staff is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2025-03-08T14:34:00","review":"The staff were EXTREMELY friendly and helpful when I was signing up!!","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"sandy w."},{"reviewId":"d68e8f53-f489-4049-83a6-f6537d0dd784","range":0,"rating":2,"reply":"We are concerned to hear about the pricing issues you experienced. We appreciate your feedback about the facility being nice, but we understand that pricing is a crucial factor for our customers. We would like to address your concerns regarding rate increases and our refund policy. Please contact us directly at (985) 400-2296 so we can discuss your specific situation in detail and work towards finding a resolution that addresses your concerns.","replyTime":"2025-08-05T07:54:00","review":"Scam. They list really cheap prices to get you in the door and will increase your rate by 80% after the first 4 months.  They will lower it upon request but not to what your original price was and they will continue to increase the price. You can only request to lower your price 2 or 3 times. They also don’t prorate so if you move out early they will not refund you for the days you moved out prior to your next bill. The only benefit is that the facility is nice.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"wade m."},{"reviewId":"a5dd3906-eba3-49a9-a767-1102af538bfa","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Linzie was helpful! Thanks for noting our clean and safe storage.","replyTime":"2025-08-02T12:04:00","review":"Linzie was very helpful. Clean and safe place to store your things","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Jeremiah G."},{"reviewId":"9ee39de5-96ff-4fd2-9ad8-0ce8c6ebd234","range":0,"rating":3,"reply":"We apologize for any inconvenience regarding the pricing changes. Thank you for your feedback on the facility and cleanliness.","replyTime":"2025-07-27T12:40:00","review":"I really llike the facility, the location, and the cleanliness.  Butthe management has someto be disired.  I called for a second unit a while back and was the day after I called the price had went up $45. per month.  When I asked I was told the prices change daily..  My 1st unit jst jumped approx. $40. per month.   Other than consistency in proces the unit is outstanding.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Jim S."},{"reviewId":"088dc0b7-4104-442d-af8b-9c99de91897a","range":0,"rating":5,"reply":"We are happy to hear you enjoyed our clean facility, covered loading area, and friendly staff!","replyTime":"2025-07-22T10:53:00","review":"Very nice facility.\nVery clean\nNice covered loading area\nFriendly staff","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"James P."},{"reviewId":"1e40ce29-abfc-455c-af7d-ec0dbfc4809a","range":0,"rating":5,"reply":"We are delighted to hear about Linzie's exceptional help! Thank you for recognizing her dedication to our customers.","replyTime":"2025-07-20T12:28:00","review":"Linzie went out of her way to help me. Thank you Linzie  I am grateful!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Amy P."},{"reviewId":"b84b5f27-90c8-4d0e-9776-e26033acd493","range":0,"rating":5,"reply":"We are delighted to hear about your easy online experience and that our facility stays clean with easy access!","replyTime":"2025-07-14T13:34:00","review":"Easy online experience, facility always clean, with easy access to units.","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Tori L."},{"reviewId":"8b96fe9d-b970-496f-88cf-f620179ee936","range":0,"rating":5,"reply":"We are delighted to hear the online application was easy and our staff was helpful showing you around!","replyTime":"2025-06-15T16:24:00","review":"Very easy online application.  Staff was helpful when I arrived and showed me to my storage unit and explained how to access the facility.","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Darin P."},{"reviewId":"c103b962-d26b-49b4-8b01-c16547961c89","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for recognizing our team's helpful service and thorough demonstrations.","replyTime":"2025-06-13T10:01:00","review":"Awesome. She took her time. Demonstrated how to use code. Reviewed two different size units with me. Assured me that\nI if needed help during times when staff was on duty just ask.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Dennis H."},{"reviewId":"817b5e76-750c-432c-b48d-ac480b4f8835","range":0,"rating":5,"reply":"We are delighted to hear you had a great experience with our nice people!","replyTime":"2025-06-12T08:04:00","review":"Great job .  Nice people.","source":"Google","submissionTime":"2025-06-11T00:00:00","userName":"Glynis K."},{"reviewId":"960497d6-6cd2-4587-a66e-7b97a36a73f3","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Robin's dedication to customer service truly sets our team apart. Thank you for recognizing our storage options and staff excellence.","replyTime":"2025-06-07T07:56:00","review":"Great Extra Space location with tons of storage options. Amazing staff, especially Robin. Dude actually cares about his customers and that’s rare! If you use them for your storage needs, you won’t be disappointed.","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Chase B."},{"reviewId":"65dd1ef1-eeb8-49e5-bc1e-12a4427f9eab","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Your comments about our excellent customer service, clean grounds and orderly facility are greatly appreciated.","replyTime":"2025-05-20T08:25:00","review":"Great customer service when booking over the phone and excellent grounds everything is clean and tidy and orderly. Would come here again if I needed storage!!","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"Jenna S."},{"reviewId":"a57b6ad9-5e43-4b97-93be-99cda45f519f","range":0,"rating":5,"reply":"We are delighted to hear your storage unit experience was easy and clean. Thank you for the excellent feedback!","replyTime":"2025-06-03T09:58:00","review":"Easy and clean !!","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Anthony"},{"reviewId":"8d365d2f-4eec-43e9-8337-165f151942f3","range":0,"rating":1,"reply":"Please call us at (985) 400-2296 to discuss your concerns.","replyTime":"2025-05-25T16:17:00","review":"This place is horrible. Staff is rude, parking is terrible. There is only one lane to park or they want you to park on a busy roadway. What a joke for the price they charge.\n\nGo somewhere else unless you want to load and unload somewhere else.","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Adam L."},{"reviewId":"2f221756-99b8-4a86-a2c1-fcfce636c776","range":0,"rating":1,"reply":"We value your input and appreciate you taking the time to share your experience. We understand your frustration regarding the rate changes and communication issues. Please contact us directly at (985) 400-2296 so we can discuss your concerns further and address them properly. We aim to provide clear information to all our customers, regardless of how they book, and we'd like the opportunity to clarify any misunderstandings.","replyTime":"2025-05-13T07:40:00","review":"Don’t expect your rate to stay the same for long. When I called the office to ask why they keep doubling the monthly cost, the guy told me that if I had come in instead of using their website, he would have explained that they raise their prices until you are at the “going rate”. I reminded him that he called us before we booked online because we put our info in for a call back, then he said he doesn’t waste his time telling people when they book through the website. What a joke","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Andrew L."},{"reviewId":"9e6261b5-eae8-4a55-8d11-49ca05eed5c0","range":0,"rating":1,"reply":"Sorry for any inconvenience you experienced at Extra Space Storage. Your feedback is valuable to us, and we will address these concerns promptly.","replyTime":"2025-05-13T07:35:00","review":"We did not have a good experience with our storage unit. Initially we rented it at a good price, but every few months they would raise it a significant amount. By the time we moved out, our rate had almost doubled. There were multiple occasions where one of their only two elevators was not working and while we were there, others were getting stuck on the second floor and could not take the elevator back down. I also question the security of the facility. While gated, there is a woman who sits in her vehicle for hours on end smoking and talking on her phone. It appears she may live in her car and/or in her storage unit. I would not recommend this place whatsoever!","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Courtney L."},{"reviewId":"19a7a62d-95c1-4fb9-80c3-43628b6c9ff0","range":0,"rating":5,"reply":"Thank you for sharing your positive experience, Kim Camet! We greatly appreciate your feedback.","replyTime":"2024-10-04T14:22:00","review":"Clean units. Friendly helpful staff!!!  I highly recommend","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"Kim C."},{"reviewId":"d1f34433-bd2d-4911-9a6a-2b346a357aff","range":0,"rating":5,"reply":"We're excited to hear that you found our team very helpful and knowledgeable. Thank you for sharing your positive experience with us!","replyTime":"2025-05-07T10:46:00","review":"Very helpful, knowledgable.","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"Sharon D."},{"reviewId":"c34e8065-a294-406f-a16e-cb9c6df6f854","range":0,"rating":5,"reply":"Thank you, Kimberly. We're glad we were able to assist you with your storage needs. ","replyTime":"2024-12-07T20:13:00","review":"Great service and quick response. Will rent again should I need storage services.","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Kimberly M."},{"reviewId":"d19f2176-3dbf-497f-b041-0c2361c6a46b","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our staff going above and beyond.","replyTime":"2025-04-25T09:20:00","review":"Staff goes above and beyond","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"Michael T."},{"reviewId":"c2eec5a0-1b96-4508-9c2d-7800415cdd68","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-25T09:08:00","review":"Quick and easy to sign lease and the lady that hooked me up was very nice and helpful. Fair prices and very convenient. Definitely would came back again.","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Gerard M."},{"reviewId":"350b7fc2-4614-4222-9ab9-c56177c1340a","range":0,"rating":5,"reply":"We are privileged to have Robin and Lindsey assist you. Thank you for your feedback.","replyTime":"2025-04-19T10:47:00","review":"Robin and Lindsey are fantastic and are always ready to assist. Facility is clean and we have had a great experience here. Thanks guys!","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"J S."},{"reviewId":"0a7a77dc-d618-4966-8fc1-7889255bb9ee","range":0,"rating":5,"reply":"Thank you for the kind words, Deonne. We're glad our team was able to help! Our team is here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2023-07-22T12:08:00","review":"Everyone was so polite and helpful. My experience was amazing!","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Deonne C."},{"reviewId":"e290de84-e1d9-4bed-8298-1208614d5ba0","range":0,"rating":5,"reply":"Thank you for your review. We're glad to hear you found our facility nice and our staff knowledgeable. We look forward to serving you again in the future!","replyTime":"2025-04-04T09:49:00","review":"Such a nice facility with a knowledgeable staff and easy set up process. They always have move in specials that last 4+ months. I’ve used their storage on 2 separate occasion and will use again.","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Lisa M."},{"reviewId":"ce49eaa3-66a3-4143-a5e9-d76e71cb2a3f","range":0,"rating":3,"reply":"We sincerely apologize for falling short of your expectations and for any misunderstanding regarding the pricing and contract extension. We take customer feedback very seriously, and we're disappointed to hear about your experience. Your input is incredibly valuable to us as we strive to improve our services. We would greatly appreciate the opportunity to discuss this matter further and address your concerns. Please feel free to reach out to us at (985) 400-2296 at your earliest convenience. We hope to have the chance to make things right and restore your trust in our business.","replyTime":"2025-04-04T15:24:00","review":"The place is clean and access is easy. When I signed up at the intro price, I started I wanted to sign for a year. The girl told me that as long as I called to extend before the end date, they would let me extend at the promo price. I questioned her because that didn’t seem feasible. She said that it was better to let me extend a contract than rush the unit be unoccupied.\nI fell for it.\nNow it’s more than double the cost so I’m out. Partially because of the cost but mostly because of the lie.","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Michelle M."},{"reviewId":"ca854bc7-2f05-4be3-abc0-62c19fe97f48","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us!","replyTime":"2025-03-06T12:41:00","review":"Great place!","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Joshua F."},{"reviewId":"ba1a48e5-1527-4915-8b46-fc6dcb245ac7","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Robin provided excellent service and made sure you understood everything about the unit. Thank you for recommending us!","replyTime":"2025-03-05T16:19:00","review":"Robin was absolutely awesome.  Made sure we understood everything we needed to know about the unit.  Definitely recommend coming here.","source":"Google","submissionTime":"2025-03-05T00:00:00","userName":"Arielle"},{"reviewId":"949b4bf7-6e43-41be-8048-654d4e99571f","range":0,"rating":5,"reply":"Your review is appreciated! We're thrilled to hear about your positive experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-03T16:08:00","review":"Awesome! Easy to work with! Happy with my experience and will be back!","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Mis G."},{"reviewId":"22acac91-56d2-4f9d-a294-c41c1215bce6","range":0,"rating":5,"reply":"Thanks for your positive feedback, Jennifer Lang! We greatly appreciate your review and are glad to hear you had a great experience with our location, space, and staff.","replyTime":"2025-02-11T18:00:00","review":"Great location, great space, and great staff!","source":"Google","submissionTime":"2025-02-11T00:00:00","userName":"Jennifer L."},{"reviewId":"33829e15-08d0-4957-9216-abd95b4e1022","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-02-07T15:09:00","review":"Great service","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Corey P."},{"reviewId":"6e53ba8f-bb68-47f2-b51a-3ee63686a8c9","range":0,"rating":5,"reply":"We are happy to hear that Robin was helpful and insightful. Thank you for sharing your experience!","replyTime":"2025-02-03T11:27:00","review":"Robin was so helpful and insightful. Truly a pleasure!","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Josalyn T."},{"reviewId":"b65265d0-b440-4a4f-b85b-55f08f6b3e05","range":0,"rating":5,"reply":"Thank you for your review. We're thrilled to hear that you found our storage facility very clean and helpful.","replyTime":"2025-02-01T09:39:00","review":"Very clean and helpful.","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"ethan h."},{"reviewId":"c0b1a323-d92b-473e-9944-0ef44cc49f59","range":0,"rating":5,"reply":"We're grateful for your kind words and are pleased to hear about your positive experience with Robin and our facility. Thank you for choosing Extra Space Storage!","replyTime":"2025-01-19T08:58:00","review":"Robin has truly gone above and beyond with all my questions and helping me finalize my rental. I had to postpone my move due to an illness and Robin worked with me throughout. The office is very friendly and clean as is the facility. The move in was seamless. I recommend Extra Space Storage Covington, LA location without any reservation!","source":"Google","submissionTime":"2025-01-19T00:00:00","userName":"Sarah T."},{"reviewId":"df2591b0-a20c-496c-9371-1dff0beceb1b","range":0,"rating":4,"reply":"We're overjoyed to hear you had a great experience at our brand new clean facility! Thank you for taking the time to share your positive feedback.","replyTime":"2025-01-15T09:05:00","review":"Great brand new clean facility! Awesome customer service.","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"Linda"},{"reviewId":"ddcb3366-af7a-43d3-ade3-6260fce09fad","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback! We're glad to hear you had a great experience at Extra Space Storage in Covington, LA. We appreciate your kind words about Mr. Robin and our facility.","replyTime":"2025-01-14T18:39:00","review":"Extra Space Storage in Covington, LA is such a nice place.  Clean, feels really safe. Mr Robin has been so helpful, he cares about his customers!  Thank you for a great experience.","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"louisianadee"},{"reviewId":"246c8eb9-d762-47e2-a2a9-7364ff5776c2","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage in Covington. Thank you for sharing your feedback!","replyTime":"2025-01-11T10:21:00","review":"My husband and I were highly impressed with the Extra Space storage facility in Covington. The facility manager, Robin, demonstrated exceptional professionalism and knowledge regarding the various sizes of storage units available. He graciously took the time to show us several options. The premises were impeccably maintained, reflecting a commitment to cleanliness. I later reached out to Robin with additional questions, and he responded promptly and courteously, addressing all my concerns. Overall, his professionalism and customer service were commendable.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"stephanie f."},{"reviewId":"c7fe023a-8db8-4a99-adb0-11ee09809647","range":0,"rating":5,"reply":"We are honored to have been of assistance. Thank you for your feedback.","replyTime":"2025-01-10T09:50:00","review":"Always helpful.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Jason E."},{"reviewId":"78d1a6af-d493-4925-b868-b514089f5648","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We're glad to have been able to assist you.","replyTime":"2025-01-06T16:36:00","review":"Very nice and very professional was a big help to get me what I needed thank you so much","source":"Google","submissionTime":"2025-01-06T00:00:00","userName":"Roy B."},{"reviewId":"3a4cf3ad-e474-4e28-b597-c2d0f178d507","range":0,"rating":5,"reply":"We're privileged to have provided you with a great experience at Extra Space Storage. Thank you for your recommendation, Tyler.","replyTime":"2025-01-06T16:38:00","review":"Great experience with Robin, would recommend","source":"Google","submissionTime":"2025-01-06T00:00:00","userName":"Tyler F."},{"reviewId":"1696c5c4-d82e-4f1e-a48a-8be679042eed","range":0,"rating":5,"reply":"We're thrilled to hear that Robin provided you with thorough help! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-22T09:20:00","review":"Robin helped me get my storage unit at Extra Space Storage and gave me incredible customer service. I’m super appreciative of him. Thank you!!","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Jared D."},{"reviewId":"3fbef6ec-a854-4b33-98cb-92af4e82404a","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our service amazing and easy to use.","replyTime":"2025-01-02T11:43:00","review":"AMAZING!!!!! 10/10 for sure. Was able to get a last minute unit from them and they made it so easy to do online!","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Maci L."},{"reviewId":"feb97d83-5ad5-458e-a1bc-f1206051ed88","range":0,"rating":5,"reply":"Thank you for sharing your experience, Gavin. We're glad Robin was able to assist you effectively.","replyTime":"2024-12-13T14:25:00","review":"Had some initial issues on the website but I came in and Robin helped me out immensely. Very friendly and got everything situated for me.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Gavin K."},{"reviewId":"6e883843-e8f1-4b7b-a4a3-e40ea21e0dde","range":0,"rating":5,"reply":"We're happy to hear that Robin was awesome and helped you out! Thank you for sharing.","replyTime":"2024-12-09T14:52:00","review":"Robin was awesome. Totally helped me out!","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Lola"},{"reviewId":"e62e5a04-8f68-464e-a493-f815164f7f42","range":0,"rating":1,"reply":"Hi Sarada, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.","replyTime":"2024-12-10T08:11:00","review":"I had the absolute worst experience today. I’ve been with Extra Space Storage for three years without any issues—until now.\n\nHere’s what happened: It was pouring rain, and when I arrived, all the spots under the covered area were taken. I pulled to the edge to quickly unload onto a dolly, intending to move my car afterward. The manager, Robin, came out and told me to move my car. I explained that since no one was in their vehicles or trying to leave, I just needed a moment to unload before parking elsewhere. He refused and told me to unload in the parking lot, which was completely exposed to the downpour.\n\nIgnoring him, I continued unloading while he just stood there watching me. He continued on with his speech, he was incredibly rude and unprofessional.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Sarada B."},{"reviewId":"47eb19b2-ad1b-46cd-925a-b372e67c797c","range":0,"rating":5,"reply":"Thanks for the positive feedback, Joshua! We are thrilled to hear that you had an awesome experience at Extra Space Storage.","replyTime":"2024-12-08T10:21:00","review":"Awesome help","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"Joshua V."},{"reviewId":"03bf4a6d-6bb3-41e5-a84e-f7904f791f33","range":0,"rating":5,"reply":"We're delighted to hear you had a great experience at Extra Space Storage! Thank you for your feedback.","replyTime":"2024-12-04T14:48:00","review":"Awesome facility and great staff!","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Beth W."},{"reviewId":"a261b897-726b-41f0-8bf9-62ce8cd1c99b","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We are glad to hear that you found our storage facility clean and our staff helpful.","replyTime":"2024-12-02T11:32:00","review":"Very clean and always helpful","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"Cullom S."},{"reviewId":"97754642-b535-40b5-a91a-ae84b02b4a27","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Thank you for reaching out.","replyTime":"2024-12-02T11:30:00","review":"Great experience! Very easy to work with.","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"Heather M."},{"reviewId":"c3974258-ef65-4594-834a-9b4dd663c470","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Great to hear you had a positive experience storing your stuff with us!","replyTime":"2024-11-21T09:08:00","review":"Great place to store your stuff","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Lisa S."},{"reviewId":"d98321a7-2344-4d43-b1b7-91106c3f2962","range":0,"rating":5,"reply":"We are delighted to hear about the excellent customer service provided by our Property Manager. Thank you for sharing your experience with us.","replyTime":"2024-11-21T12:46:00","review":"Property Manager is accommodating and willing to help renters with billing discrepancies.\n\nThank you Ms. Lisa for your excellent customer service.","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Evan P."},{"reviewId":"d97006cb-6945-4a67-b595-a6053ced7a47","range":0,"rating":5,"reply":"Thanks for your positive feedback! We appreciate your kind words about our clean, secure, and convenient location. We're glad Robin was able to assist you.","replyTime":"2024-11-04T10:42:00","review":"Clean, secure and convenient location. Robin is very responsive and helpful. Thanks so much for keeping my belongings safe.","source":"Google","submissionTime":"2024-11-04T00:00:00","userName":"Joseph P."},{"reviewId":"7df407c5-601e-418f-a00b-0b9c8dc133bb","range":0,"rating":5,"reply":"Thank you, Frances, for the perfect rating! It's wonderful to hear you had a positive experience with us at our Covington location and that you were met with a clean, climate-controlled, and secure facility. It's great to know our team helped you with your rate increase. We want you to know that we are here to assist you with any further storage needs! Give us a call at (985) 400-2296 if anything comes up!","replyTime":"2022-07-27T14:10:00","review":"I’ve used Extra Space storage behind Lowes in Covington, La this past year. Their service was exceptional. The units are clean with ac. The secure entrance and exit codes help me feel safe when I use my storage. They also have interior video. My rates were good and they worked with me when there was a slight raise in rates recently . Really nice office staff . I closed my acct today as I didn’t need storage anymore. Same day they canceled my direct deposit without the wait that some businesses have. Very good storage facility.","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Frances S."},{"reviewId":"48ccb095-f520-4bc9-9e5f-d1e9a9a09983","range":0,"rating":5,"reply":"Wow, thanks, Shannon! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! Give us a call at 888-STORAGE if you need any future assistance.","replyTime":"2023-09-29T12:43:00","review":"The storage was very clean I had no problems with access. The employees are very friendly.","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Shannon M."},{"reviewId":"9bd1cc2f-250f-45d3-aebe-ad5a767ec939","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are pleased to hear that Robin provided amazing customer service.","replyTime":"2024-11-01T12:10:00","review":"Amazing customer service. Robin was excellent","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Kristi B."},{"reviewId":"c82b9e34-c6a7-4e2d-bfd8-88b59fef62a6","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear you found our storage facility clean and our staff helpful. Thank you for sharing your experience.","replyTime":"2024-11-01T12:03:00","review":"This is a very clean place easy to move around it . The staff team was very helpful and courteous I highly recommend this place for all your storage needs????","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Chiquita P."},{"reviewId":"feed7b93-11f3-43c0-a90d-1662fd64fe83","range":0,"rating":4,"reply":"We're honored to hear that you found our storage facility clean and our staff nice. We appreciate your feedback about the temperature and bathroom availability. Thank you for sharing your experience with us.","replyTime":"2024-11-01T16:08:00","review":"Very nice n clean storage place n staff.  Wish it was a little more cooler inside n few more bathrooms!","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Karen A."},{"reviewId":"55580b4d-f062-4204-b0cb-c52082165f9c","range":0,"rating":5,"reply":"Thank you, Stephen! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! \n\n","replyTime":"2023-03-20T10:58:00","review":"Very clean, well lit, easy access, competitive pricing and great customer support. Robin helped me out when I lost my key.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Stephen A."},{"reviewId":"c6c6f778-19d2-4bc4-94b4-02d482cf9ada","range":0,"rating":5,"reply":"We are overjoyed to hear that you found our storage units easy to access, clean, secure, and well-organized. Our team is always here to help.","replyTime":"2024-10-18T10:20:00","review":"The units are easy to access, is clean and well organized, secure, climate controlled, and the front desk is extremely helpful","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Cashel R."},{"reviewId":"ec4bca67-7907-4cc7-98cf-1e6da33dd062","range":0,"rating":1,"reply":"We regret to learn about your experience, Mitzi. Your feedback is appreciated. Please feel free to reach out to us at (985) 400-2296 to discuss this further.","replyTime":"2024-10-15T07:11:00","review":"Unload area not convenient! 1st the guy wanted us to be move further back, we did, then it was had to park a certain way so cars could get by. Then proceed to tell us about the sign outside that tells this but is flush with a part of the wall that you can not see. Very rude!!","source":"Google","submissionTime":"2024-10-14T00:00:00","userName":"Mitzi C."},{"reviewId":"39059f82-c0ad-4625-8fb2-dadacc15acd1","range":0,"rating":3,"reply":"We sincerely apologize for any inconvenience caused by the unexpected rent increases. We understand how frustrating this can be, especially when it affects your budget. We're glad to hear that our office staff was able to work with you to lower the price temporarily and provide you with time to gradually move your belongings out. Additionally, we appreciate your positive feedback about our staff's assistance with the lock replacement when you forgot your key. Thank you for bringing these matters to our attention. Your feedback is valuable to us as we strive to improve our services and customer experience.","replyTime":"2024-10-12T07:39:00","review":"I was excited to finally have space to store work related materials as well as holiday decor. But I became disappointed when my rent was increased twice before the end of one year going from $75 to $188 which is beyond my budget limit. However, the gentleman in the office helped get the price lowered to allow me time to be able to gradually move my things out. Yet, I am still disappointed that I have to empty needed storage space a year after renting. Also, I drove to the facility about a week ago then realized I had forgotten my key at home. I was thankful that the gentleman in the office was able to get my lock off and replace it with a shiny new lock :) I also want to mention that there was a time period when a squatter was inside the property. During that time, I was cautious of going to the facility alone. He raced out the access doors on a bicycle one morning early when I was about to go in. The facility is nice, yet I don't always feel safe going as the building is so large with no security patrol other than office staff. Overall, while I am NOT happy with the corporate investor bait and switch type of practice by the owners with the luring in at low prices then raising them quickly, I am very pleased with the office staff. And please do not reply with how you are sorry I was not happy with my rate and your rates are competitive with other local storage companies in the area. That is not completely true as there are other facilities that are cheaper. Furthermore, the difference here would be that those businesses are transparent and not deceptive with their practices. If I were to continue to utilize a storage facility, I'd rather pay the same price elsewhere to someone who was forthright than someone deceptive.","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"A C."},{"reviewId":"34f4596f-5bb6-4385-9f98-b89b1433edb5","range":0,"rating":5,"reply":"We're privileged to have provided you with fantastic service, Mitzi Crain. Thank you for your feedback.","replyTime":"2024-10-12T07:42:00","review":"Fantastic service!!","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Mitzi C."},{"reviewId":"c865790c-37cd-46c2-a989-28c4a557d1c7","range":0,"rating":5,"reply":"We are overjoyed to hear that Robin was incredibly helpful and patient with you. Thank you for sharing your positive experience with us.","replyTime":"2024-10-09T12:40:00","review":"Robin was incredibly helpful and patient with me as a storage unit newbie. Facilities are clean and I feel good about our decision to use this place.","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Ariane T."},{"reviewId":"a21f4181-38b8-43c5-8bc2-dc4b5fa832c6","range":0,"rating":5,"reply":"Thank you for your 5-star review, Gweedeaux444. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n","replyTime":"2023-09-23T13:21:00","review":"Units were very clean. Everything went very smooth. The employees were very helpful. Had no complaints. Would recommend it","source":"Google","submissionTime":"2024-10-06T00:00:00","userName":"gweedeaux444"},{"reviewId":"6d6651c2-1e7f-4299-a5f6-a831a8b2c395","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! Thank you for your feedback.","replyTime":"2024-10-04T08:42:00","review":"They make everything so easy! The facility is nice, well maintained and has everything you need. Highly recommend!!","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"Amanda D."},{"reviewId":"c2914845-5bea-4965-b82f-840088141cc3","range":0,"rating":5,"reply":"Hi Robert, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-01-05T09:28:00","review":"Extra Space in Covington LA is clean and friendly. Located nearby I-12 and hwy 190. Easy to load in and easy to load out.","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Robert C."},{"reviewId":"23455422-9a15-4936-a138-0d72ba729e85","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Robin! Thank you for your kind words.","replyTime":"2024-10-02T12:18:00","review":"Robin was not only quick but so efficient and professional! Thank you for your swift service and assistance!","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Katie J."},{"reviewId":"00c09fc7-7f55-46c1-90e2-ca698f2125a7","range":0,"rating":5,"reply":"Thank you for your review! Great customer service is our top priority at Extra Space Storage.","replyTime":"2024-09-27T14:39:00","review":"Great customer service !!!","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Kayla C."},{"reviewId":"3bf5d714-721b-48f2-b44a-355ae53bc16f","range":0,"rating":5,"reply":"We are delighted you found our storage clean and the move-in and move-out process simple. Thank you for sharing your experience with us!","replyTime":"2024-09-25T08:34:00","review":"Clean storage, move in/out process was simple.","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Genesys W."},{"reviewId":"6226b32b-b5f1-45d9-848f-4d358d9ed937","range":0,"rating":5,"reply":"We're privileged to have provided great service to you. Thank you for choosing Extra Space Storage!","replyTime":"2024-09-07T14:57:00","review":"Great service. Easy to get started!","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Rebecca P."},{"reviewId":"4cd28a37-67c0-423d-933f-b6cd61ca65c8","range":0,"rating":5,"reply":"We're elated to hear that Robin Terranova was extremely friendly and helpful. Thank you for recommending our facility to others.","replyTime":"2024-09-03T09:33:00","review":"Robin Terranova is extremely friendly and helpful.\nI would recommend this facility to anyone","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Jonathan K."},{"reviewId":"ebfc1646-e7ff-4dc3-97b9-0519a912d428","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We appreciate your positive review and are glad to hear that you find our storage space convenient and safe.","replyTime":"2024-09-02T11:26:00","review":"Very convenient and safe space. Everything is well kept and secure.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Tracy K."},{"reviewId":"230639a7-4f9f-4d6f-a511-96c353f1c8d7","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience. We're glad to hear that our air-conditioned storage and helpful staff made your experience great.","replyTime":"2024-09-02T12:11:00","review":"Very good experience stored my valuable things there air condition elevator is great and the people that work there are very helpful","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Alisa N."},{"reviewId":"65533dec-a33a-49a0-953a-50f86f7e8873","range":0,"rating":5,"reply":"We're privileged to hear that you found our storage easy to use and issue-free. Thank you for sharing!","replyTime":"2024-09-02T13:01:00","review":"Excellent! Easy to use and never an issue!","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Jason B."},{"reviewId":"dd4f0f84-1726-4bfa-967d-6164a5b2b80f","range":0,"rating":5,"reply":"Thank you for your review, Kim Smith! We're glad to hear that your storage unit is always clean and that Robin is helpful when needed.","replyTime":"2024-09-03T08:11:00","review":"Every time I’ve gone to my Storage unit the place is always very clean. Never had any issues with anything. Robin is very helpful when you need him.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Kim S."},{"reviewId":"0bff7de0-2dfd-4d3d-b44e-9d9c98341eeb","range":0,"rating":5,"reply":"We're overjoyed to hear about your seamless experience renting a storage unit online. Thank you for sharing your feedback!","replyTime":"2024-08-28T13:27:00","review":"Very easy to rent a storage unit online. Go to the website . Pick the unit you want and sign up and pay. You will get a text giving you all of the information you need to get into your unit. Very easy!!","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Brian C."},{"reviewId":"c1be0d33-c992-477c-8cc3-9739397cc9ef","range":0,"rating":5,"reply":"We're pleased to hear that you find our storage facility clean, well-lit, and secure. We're sorry to hear about the issue with your gate code after 10pm. Please reach out to us at (985) 400-2296 so we can assist you further. Thank you for your feedback.","replyTime":"2024-08-27T18:48:00","review":"Extra space storage is clean, well-lit, and secure. The young man in the office Malcom is really helpful and kind. He has gone above and beyond to help me in a couple of really stressful situations. The only bad thing is I'm supposed to have 24 hours access but my gate code still doesn't work after 10pm and they haven't been able to fix it. As a night nurse, this is a huge inconvenience for me. Overall though, I highly recommend extra space!","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"OrangesOMFG"},{"reviewId":"789f852a-ae39-4370-8282-be817494de6f","range":0,"rating":5,"reply":"We're overjoyed to hear that you appreciate the updated rate. Thank you for your feedback.","replyTime":"2024-08-12T14:42:00","review":"Extra space updated my monthly rate to be competitive with other storage facilities. Appreciate the customer service","source":"Google","submissionTime":"2024-08-12T00:00:00","userName":"Dave G."},{"reviewId":"eb6f6623-cee2-4d49-9541-bacc087d4cac","range":0,"rating":5,"reply":"We're overjoyed to hear about your excellent experience at Extra Space Storage. Thank you for your kind words, Patricia Williams!","replyTime":"2024-08-09T07:52:00","review":"Excellent service, clean and secure. Friendly attendants.","source":"Google","submissionTime":"2024-08-09T00:00:00","userName":"Patricia W."},{"reviewId":"98196a61-1673-43ab-b3d1-022ce2ab7c4e","range":0,"rating":5,"reply":"We are elated to hear that you had a great experience with our staff, Robin and Malcolm! Thank you for sharing.","replyTime":"2024-08-09T08:33:00","review":"Great Staff!  Robin and Malcolm are Great!!","source":"Google","submissionTime":"2024-08-09T00:00:00","userName":"B D."},{"reviewId":"b4b42e62-b014-4f4e-8b32-aec9eb390efb","range":0,"rating":5,"reply":"Thank you for the excellent rating, Samantha! Don't hesitate to reach out if you need anything! ","replyTime":"2024-07-13T08:25:00","review":"Mr Robin is awesome!!","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Samantha J."},{"reviewId":"8cc10a7c-1bd0-41de-b57b-c50299af21a0","range":0,"rating":5,"reply":"We sincerely value your positive feedback, Alicia! We're thrilled to hear about your great experience with our clean facility and helpful staff. Thank you for recommending us!","replyTime":"2024-08-06T15:33:00","review":"Extremely clean. Employees are always eager to help me out when I have a problem. They are extremely courteous and professional almost treat me like family. I would highly recommend the service they provide and will use them again if the need arises","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Alicia B."},{"reviewId":"03bb4d1e-bac1-4423-af0c-56f8c2d23487","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad to hear Mr. Robin provided exceptional service. Thank you for recommending us to others.","replyTime":"2024-08-01T11:47:00","review":"I have been with Extra Space for 5 years, my deceased parents memories are in there and just can’t seem to part\nMr Robin has been exceptional with keeping my rate down and awesome customer service!  I recommend them to all.","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"DonnaLee K."},{"reviewId":"701b8641-5bf3-46d5-8b24-501d337c58b5","range":0,"rating":5,"reply":"Thanks for your positive feedback, Cheryl! We're utterly delighted to hear about your experience at Extra Space Storage.","replyTime":"2024-07-30T06:50:00","review":"I have had a double unit in Extra Space for 3 years. The employees have always been professional, and the facility clean.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Cheryl G."},{"reviewId":"8673e47d-16d6-46fc-bc63-cdef784d866d","range":0,"rating":4,"reply":"We are glad to hear you enjoyed our clean, cool, and convenient facility. Thank you for your feedback, Sean!","replyTime":"2024-07-24T09:15:00","review":"Facility was always clean, easy to access and AC worked. Very easy to get in and out of the facility.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Sean C."},{"reviewId":"69649fc3-6a1b-4cf8-a018-00cf8a74d1a0","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Steve! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-12T14:19:00","review":"Excellent experience working with Robin T. Thanks!","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Steve J."},{"reviewId":"4d1d4094-25e3-4c94-9af9-1a1c6ec837c5","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-08T10:54:00","review":"Great Location! Very clean and extremely easy to work with. We had to make a last minute change and the manager was very accommodating! We plan to send anyone who ask their way.","source":"Google","submissionTime":"2024-07-08T00:00:00","userName":"Stephanie K."},{"reviewId":"64e2903c-4ed4-42e8-ae64-ea6252654da6","range":0,"rating":5,"reply":"Wow, thank you for the great rating Lark! We are so happy you had a great experience with Extra Space Storage. ","replyTime":"2023-05-25T01:25:00","review":"I recently had the pleasure of using Extra Space Storage, and I cannot speak highly enough about my experience. The service was simply excellent, and a significant part of that was due to the outstanding support from Assistant Manager Robin.\n\nFrom the moment I walked in, Robin was incredibly kind and compassionate. He took the time to listen to my needs and concerns, ensuring that I felt comfortable and understood. His knowledge about the storage options and facility was impressive, and he answered all my questions with ease and professionalism.\n\nRobin went above and beyond to make the entire process seamless and stress-free. He provided valuable recommendations tailored to my situation, and his attention to detail was impeccable. It’s clear that he genuinely cares about his customers and their experience.\n\nThe facility itself was clean, secure, and well-maintained, but it was Robin’s exceptional service that truly stood out. I highly recommend Extra Space Storage, especially with Robin there to assist you. His dedication and expertise make all the difference.\n\nThank you, Robin, for making this experience so positive!","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Lark E."},{"reviewId":"92c85875-be70-4e09-a06f-c8272e5078f7","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Daphne! If you need any assistance the future feel free to stop by or call us at (985) 400-2296.","replyTime":"2022-06-02T23:36:00","review":"Robin was great!!","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Daphne W."},{"reviewId":"e8c60cc9-bb0f-4328-b2f9-c08194ae9ddc","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that our manager was helpful and easy to work with. Thank you for sharing your positive experience with us.","replyTime":"2024-07-01T13:13:00","review":"The manager was very helpful and easy to work with","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Debbie M."},{"reviewId":"08781b19-d4fb-4885-8aa9-7648e564278f","range":0,"rating":5,"reply":"We're delighted to hear that Robin and Malcolm have provided exceptional service to you at our facility. Thank you for your review!","replyTime":"2024-06-15T09:07:00","review":"What makes this facility special aside from the very well maintained exterior and interior are the staff who work there. Extremely courteous and always helpful, Robin and Malcolm always go the extra mile to take care of their customers!","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"charles c."},{"reviewId":"04d0016f-f370-44ce-87d5-8e165161bc65","range":0,"rating":5,"reply":"We are so glad to hear that you had a positive experience with our facility and team! We value your feedback and it is incredibly important to us. It makes us happy to know that you were satisfied with the services that you received and we will be sure to continue to provide you with the best possible care in the future. Thank you for being our customer and for taking the time to let us know about your experience!","replyTime":"2024-06-14T08:44:00","review":"I rented a unit at Extra Space Storage earlier this week and started moving things in today. I could not be more pleased. Everyone I spoke with was pleasant and very helpful. They explained their policies and exactly what I needed to do. Robin even walked thru the entrance code with me to make sure I could get in. The facility is clean and the area where you load and unload to enter the building is covered so you and your valuables won’t get wet. I am completely satisfied.","source":"Google","submissionTime":"2024-06-13T00:00:00","userName":"Rhonda E."},{"reviewId":"fcdf0005-451a-48a7-af72-b82b4741f533","range":0,"rating":5,"reply":"Thanks for the positive review, Dilly! We are glad you had a great experience with Linzie. Please stop by the office or reach out to us at 888-storage if you have any questions!","replyTime":"2022-08-06T16:39:00","review":"Great experience and service at ExtraSpace! Linzie was so professional, and able to answer all of our questions. The facility was very clean, and the pricing was very appropriate. Highly recommend!!","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Dilly D."},{"reviewId":"83e030a8-952d-4311-98dd-dcc15eacf435","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We genuinely admire your kind words about our staff and facility. We will be sure to pass along your compliments to Mr. Robin.","replyTime":"2024-06-06T10:31:00","review":"Extremely helpful and professional staff, facility is always clean and easy to access! Mr. Robin provided exceptional service.","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Renee P."},{"reviewId":"32f3b0d2-c54f-4d6e-bd72-8ee1f3c5304d","range":0,"rating":5,"reply":"We are truly grateful for your kind words, Dorothy. We are thrilled that Robin was able to assist you in finding the right storage size for your grandson. We are always happy to help our customers find the best possible storage solutions for their needs. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-05T17:25:00","review":"Robin was so much help as I dithered about what size I was going to need. Was renting for my grandson from out of town. He worked with me until I figured it out and everything went so smoothly. I am most grateful how easy it was. If I need help in the future, I know just who to call!!","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Dorothy b."},{"reviewId":"c9ba4996-f8dd-474c-ae9f-7a781d63e056","range":0,"rating":5,"reply":"We are pleased to receive your positive feedback regarding your experience with our storage facility and staff. Your kind words are greatly appreciated, and we hope that you will continue to use Extra Space Storage for all of your storage needs. Thank you for your business!","replyTime":"2024-06-03T09:07:00","review":"We have been using this storage facility for almost 3 years and have been delighted with the space and the staff. The site is well maintained and clean. The staff is friendly and helpful. We also appreciate the opportunity to prepay future months at current rates to delay any possible rate increases.","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Julie"},{"reviewId":"58e112e1-cd83-4f95-b924-70f4dc60bf53","range":0,"rating":5,"reply":"Thanks for the positive feedback, Tony! We're excited to hear that you found our storage facility clean, convenient, and with excellent customer service. If you ever need anything, don't hesitate to reach out at (985) 400-2296.","replyTime":"2024-05-31T08:01:00","review":"Clean , convenient and excellent customer service","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Tony"},{"reviewId":"715f84c8-628a-4e52-b55c-48d55202c6d2","range":0,"rating":5,"reply":"Hi Lisa, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-04-27T16:28:00","review":"The rental process was so quick and easy. Storage was clean and easily accessible. Never had one issue with this company. Very pleasant experience.\nWe will definitely use y’all again in the future when we need extra space.","source":"Google","submissionTime":"2024-05-27T00:00:00","userName":"Lisa F."},{"reviewId":"9a47a0f0-cced-462e-b3d0-349a3c595968","range":0,"rating":3,"reply":"We apologize for any inconvenience you experienced, Jim. We appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention.","replyTime":"2024-05-15T06:49:00","review":"Intro pricing is good. However, I was forced to buy insurance I didn't want, and a lock that only operates on their storage sheds. If it wasn't close to where I live, I would have looked elsewhere.","source":"Google","submissionTime":"2024-05-14T00:00:00","userName":"Jim S."},{"reviewId":"8cd6f420-68e4-4d51-a413-d8896e04a337","range":0,"rating":5,"reply":"We appreciate your rating, Jessica. We strive to provide a 5-star experience. Please stop by the office if you have any questions or concerns.","replyTime":"2023-12-17T08:47:00","review":"Love it here.","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"Jessica H."},{"reviewId":"64fca260-dbb2-4f55-b8de-94cd4984bf5c","range":0,"rating":2,"reply":"Ceasar, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-05-07T10:27:00","review":"The facility it self it nice and very convenient. But the first time I ever went there to drop off items their staff member was incredibly rude. I had never been there before and was in a hurry apparently I parked in the incorrect area and someone immediately came around and shouted at us about 2 minutes into the stop. If you don’t have to deal with their workers then it’s a nice place to leave your belongings but if I had the time to do more research I would have used another facility with friendly staff.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Ceasar R."},{"reviewId":"7d8c23dc-2dce-4411-937c-c8808a1e2465","range":0,"rating":5,"reply":"Hi Kathy, thank you for your review. We're glad Robin was extremely helpful, very courteous, and made the process seamless. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  ","replyTime":"2024-05-03T08:23:00","review":"Mr Robin was extremely helpful and very courteous when I had to request a larger unit.  He made the process seamless when I was on a time crunch to get things accomplished.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Kathy R."},{"reviewId":"9402be32-a1ec-41f8-86bd-54d4c5394e45","range":0,"rating":5,"reply":"Hi A, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.\n\n","replyTime":"2024-04-24T10:34:00","review":"Very nice people. Clean property. Easy access.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"A T."},{"reviewId":"372c0664-d84f-4911-a666-bc4cc262637a","range":0,"rating":5,"reply":"Hi Mike&robin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2024-04-23T09:45:00","review":"Great experience and even better service. Robin is very helpful","source":"Google","submissionTime":"2024-04-22T00:00:00","userName":"Mike&Robin F."},{"reviewId":"b48dc5f8-6f2d-43ee-b74c-93cc752163d3","range":0,"rating":5,"reply":"Thank you, Zack. We're thrilled you had a positive experience at Extra Space Storage. Please call us at 888-storage whenever you need us.","replyTime":"2024-04-22T11:57:00","review":"Great storage facility!","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Zack S."},{"reviewId":"7ca3da62-befa-4de5-adac-0814167f8897","range":0,"rating":5,"reply":"Debbie, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n ","replyTime":"2024-01-05T11:19:00","review":"Robin at the Covington facility was very informative and helpful. We just rented our storage unit yesterday. The process was very quick and easy. The facility was very clean and neat.\nI think we will be enjoying our stay. Not to mention the prices are great.\nWe are very pleased so far with our decision.\n.","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Debbie L."},{"reviewId":"2cbf9cec-59b0-4aa4-ad4e-1e5ba50daabf","range":0,"rating":5,"reply":"Hi Laura, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage if you have any questions or need assistance with your rental.\n","replyTime":"2024-04-11T14:33:00","review":"Glad I went in person to rent space because the staff was friendly and very helpful. Place is clean too.","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Laura F."},{"reviewId":"029340cd-b43e-4441-9420-7f0d290133f0","range":0,"rating":5,"reply":"Thank you for your feedback, Aaron! Providing renters with clean and organized facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-04-05T14:30:00","review":"Awesome facility. Super clean and organized. Nice storage facility in Covington LA. Ordered a unit online and went to the location 20 minutes later to find my clean empty unit ready to go with a lock provided inside for me! Super convenient!","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Aaron W."},{"reviewId":"0f5cdc89-a95c-4a28-a38b-b6ebb3a594c5","range":0,"rating":5,"reply":"Thank you for the review, Righteousness! We pride ourselves on having a friendly, accommodating staff and are so happy Robin was able to assist you! Please stop by the office or call 888-storage if you need anything.","replyTime":"2024-04-04T09:32:00","review":"Robin & his manager were very knowledgeable and helpful with helping me find the storage I need for my situation at an affordable rate. If ever need storage again I know exactly where to go","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Righteousness I."},{"reviewId":"63b99c64-a439-4149-8306-1e1b40db5839","range":0,"rating":5,"reply":"Thank you for the excellent rating, Heather! We're happy Robin was able to provide a smooth rental experience. We're always here to help if you need us, feel free to reach out at 888-storage!","replyTime":"2024-04-03T12:18:00","review":"Robin was very helpful when I made my choice of storage units. I highly recommend!","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Heather L."},{"reviewId":"c3aa3481-5a2a-4660-a520-4375df125457","range":0,"rating":5,"reply":"Thank you for the kind words, Laura! We're committed to providing excellent customer service. Please call us at 888-storage whenever you need us.\n","replyTime":"2024-03-14T09:18:00","review":"Customer service was excellent. He was super nice and extremely helpful!","source":"Google","submissionTime":"2024-03-13T00:00:00","userName":"Laura P."},{"reviewId":"6734e179-3d15-4ed2-bf85-7bcfc29741ef","range":0,"rating":5,"reply":"Thank you for the excellent rating, Cam! We're happy Mr. Robin was able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-03-11T14:45:00","review":"had a good experience! did everything online very quick. could come and go as i pleased, and when i wanted to cancel it was super easy. Mr. Robin was very nice and helpful. if i ever need storage i’ll be back no doubt.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"cam b."},{"reviewId":"e49dcac7-6e44-4a9a-8b2c-8159fd5a8379","range":0,"rating":5,"reply":"Thank you, Monique. We're thrilled Robin was accommodating and polite. We're always here to help if you need us, feel free to reach out at 888-storage!","replyTime":"2024-03-11T14:45:00","review":"Robin was accommodating and polite","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Monique J."},{"reviewId":"69242a04-797a-446d-bde9-e966760b88d1","range":0,"rating":5,"reply":"Thank you for your feedback, Adia! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs.  If you have any questions, let us know at 888-storage.","replyTime":"2024-03-11T13:12:00","review":"Very helpful and super nice energy. The carts make moving easier and the locks make you feel extra secure. Love it here.","source":"Google","submissionTime":"2024-03-10T00:00:00","userName":"Adia R."},{"reviewId":"949b49d4-4463-4b04-ab4f-532afa7e01c6","range":0,"rating":5,"reply":"Hi Dara, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.\n\n","replyTime":"2024-03-11T16:17:00","review":"Awesome storage facility! They work with you, it’s clean, love the climate controlled. The only place we use for years now","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Dara D."},{"reviewId":"9d180deb-b9d9-4738-90fd-487d32b5faee","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words, Herminia. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-08-29T17:23:00","review":"Linzy, the store manager, was very helpful in getting me exactly the storage I needed at a great rate.","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Herminia R."},{"reviewId":"b07b4bca-71b1-41dc-831e-8e6559ff51a2","range":0,"rating":5,"reply":"Hi B, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2024-03-05T12:17:00","review":"We used Extra Space in Covington for about 6 months and not only were they priced reasonably but they were readily available and communicative. If there were busy times, they came out to help organize the flow of traffic. Robin, was always very kind and accommodating. The space was clean, well maintained, and temperature controlled. I would recommend them to anyone needing a unit. Their service was impeccable and that seems to be harder to come by these days....","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"B &."},{"reviewId":"1fe70193-bca5-414c-9892-85865a099e1a","range":0,"rating":3,"reply":"We're sorry to hear you experienced this issue, Brenda. We offer push carts that may be used free of charge on a first come, first serve basis. We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (985) 400-2296, and they will be happy to assist you.","replyTime":"2021-08-04T10:51:00","review":"The parking area to unload is too small. Each time I’ve gone, it’s been filled to capacity, no carts for item transport,  (which then you have to tote the items Iindividually to unit ,NOT good) sometimes it’s blocked because of people parking on the left side lane in fenced area,  However, the building itself is fine. Would like to see bathrooms on each level. I find it’s a bit expensive, but on the plus side, it’s always clean and very little dust accumulated on my belongings.","source":"Google","submissionTime":"2024-03-04T00:00:00","userName":"Brenda B."},{"reviewId":"0f225c0e-a27c-493c-99c3-11478f4c7ca6","range":0,"rating":5,"reply":"Thank you for the kind words, Shelby! We're committed to providing excellent customer service. You can reach us at 888-storage  if you need anything.\n","replyTime":"2024-02-29T15:36:00","review":"Awesome customer service!!!","source":"Google","submissionTime":"2024-02-29T00:00:00","userName":"Shelby V."},{"reviewId":"3749c23c-cb50-48c8-b20c-0f4fa1644758","range":0,"rating":5,"reply":"Thank you Chris for your positive feedback! We're glad to hear that you found our facilities clean and convenient and that you appreciated our easy communication and online portal. We strive to provide excellent service, and we're delighted that you had a great experience with us. Please call us at 888-storage whenever you need us.","replyTime":"2024-02-16T09:57:00","review":"Very clean and convenient. Easy to communicate with a great online portal. Very happy with my experience.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Chris G."},{"reviewId":"37b7c36e-5b8c-4cd3-85e5-248a2365586d","range":0,"rating":5,"reply":"Thank you for the kind words, Alice`. We're glad Robyn was able to help! Our team is here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2024-02-16T13:42:00","review":"I wanted to go to a smaller unit and Robyn was most helpful.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Alice` B."},{"reviewId":"741509f9-2e7e-4c75-be4c-9c6a276944d0","range":0,"rating":5,"reply":"Thank you for the kind words, Stephanie! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-13T10:08:00","review":"Wonderful customer service! I highly recommend Extra Space Storage! Robin is the best!!!","source":"Google","submissionTime":"2024-02-13T00:00:00","userName":"Stephanie H."},{"reviewId":"58f8d094-1eba-4b73-8a6a-6751b977f1b5","range":0,"rating":5,"reply":"Hello, Tyler. Thank you for the review. We're so glad Robin could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2024-02-12T14:49:00","review":"Robin was very informative about my storage unit. Highly recommend!","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Tyler M."},{"reviewId":"03e54a35-1161-4ffa-99e4-94c70ddd16c0","range":0,"rating":5,"reply":"Thank you, Steve. We're thrilled you had a positive experience at Extra Space Storage. We're here to help with anything else you might need at 888-storage!","replyTime":"2024-02-07T15:47:00","review":"Friendly customer service every visit.","source":"Google","submissionTime":"2024-02-07T00:00:00","userName":"Steve B."},{"reviewId":"c8c05fcc-ab54-4107-84f7-43f639d48a4c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Lisa. We are glad Robin was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2024-02-06T10:27:00","review":"Robin was awesome.  Helped me with my issue so quickly. I was in and out with time to spare in my busy schedule.","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"Lisa S."},{"reviewId":"62c84eb9-b855-4db7-9dda-fdbae719ebcd","range":0,"rating":5,"reply":"Hi Rebecca, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great that Robin was professional and informative to work with. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-02-03T10:42:00","review":"My recent experience with the staff at Extra Space Storage was stress free and expedient. I rented an additional space without any difficulty and Mr. Robin Terranova, Assistant Store Manager, was extremely professional, friendly and informative.  The premises are always clean and well maintained. My overall experience definitely deserves five plus stars.","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Rebecca B."},{"reviewId":"e88331e3-1365-4bad-9dae-39bfcd74ad86","range":0,"rating":5,"reply":"Thank you for the kind words, Kimberly. We're glad Robin was as helpful as can be! Our team is here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2024-02-03T13:55:00","review":"Robin was so helpful and got me set up immediately. Thanks!","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Kimberly R."},{"reviewId":"4317e7cc-f196-4a2a-86a8-62b64631f75f","range":0,"rating":5,"reply":"Hi Randy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We hope to work with you again if you need storage in the future, and we are always here to help at 888-storage.\n","replyTime":"2024-02-05T14:11:00","review":"Faculty clean, easily accessible, feeling of security and privacy. Restrooms clean and comfortable. Interior temperatures very good. One negative is the bump as you exit the sliding doors. Enjoyed my use of the storage area and would use your facility again and will tell others the experience was great.","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"Randy G."},{"reviewId":"eabaad06-420d-490a-97e3-811fe541d82b","range":0,"rating":5,"reply":"Hi Jamie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-05-16T12:34:00","review":"Customer service is amazing! Clean units accessible day and night. My only issue was with the lights being on a sensor/timer (very inconvenient when you're deep in the unit and lights suddenly go out) . Other than that, very happy with Extra Space Storage!","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Jamie P."},{"reviewId":"49a02343-5b83-42c9-b383-f9440d892206","range":0,"rating":5,"reply":"Thank you for your feedback, Tyrone! Providing renters with clean and secure facilities is our top priority. We're glad we were able to provide an easy renal experience! If you ever need any help with your rental, come by the office or call us at 888-storage.","replyTime":"2024-02-01T08:15:00","review":"Unit was ready with easy access . Sign up was easy online, office personnel were professional and expedient. Clean and secure. Lots of options.","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Tyrone N."},{"reviewId":"f5b46d86-04c8-486e-a211-a07475a01503","range":0,"rating":5,"reply":"Thank you for your feedback, Patricia! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help at 888-storage if you have any questions or need assistance with your rental.\n","replyTime":"2024-01-29T16:07:00","review":"Extra Space Storage is an awesome facility. The building is well maintained, clean and very safe - no matter what time you arrive.\nStaff is knowledgeable, professional and very friendly. It’s been a pleasure doing business with them.","source":"Google","submissionTime":"2024-01-29T00:00:00","userName":"Patricia H."},{"reviewId":"9929c7d0-57e9-419b-95ad-4bf3b7016153","range":0,"rating":5,"reply":"Hi, Shaneika. Thank you for leaving us a rating! It's great that Robin was kind and positive. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-01-25T07:52:00","review":"Thank Robin for always being kind and positive.","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"Shaneika T."},{"reviewId":"08d87ef2-7ffe-48f2-a616-1427380e8b87","range":0,"rating":5,"reply":"Hi Jennifer, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.","replyTime":"2023-12-27T07:35:00","review":"The young man was so friendly.  He was kind and showed concern. He talked about the great company he works for. Not just because he work there he said. He knew the company was worth cheering on. That felt good. Especially in this day and time of unrest in our own USA. The facility was clean. I'm thankful I was able to book a unit.","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Jennifer W."},{"reviewId":"7d6b35d5-3ecb-48ae-b4c7-d3bf0d312bb2","range":0,"rating":5,"reply":"Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-12-26T13:22:00","review":"Awesome service","source":"Google","submissionTime":"2023-12-26T00:00:00","userName":"pimp44454juice3"},{"reviewId":"8b044203-8b00-40c5-9d0a-a6ee332268f5","range":0,"rating":5,"reply":"Thank you for your review, G! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-12T09:59:00","review":"Very clean , secure and good pricing.","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"G S."},{"reviewId":"cd326845-6b40-4cb5-b1a2-bec340157d90","range":0,"rating":5,"reply":"Thank you for the kind words, Drew! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-12T10:04:00","review":"Great customer service","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Drew &."},{"reviewId":"334af1aa-f3d4-463c-b1e0-5dc40deea503","range":0,"rating":5,"reply":"Thanks for the awesome review, Chassity! We work hard to meet the expectations of our customers, and we're happy to hear Linzie hit the mark for you! If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-11-15T14:09:00","review":"Linzie was a great help! She went above and beyond to help us secure a storage for our nonprofit.","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Chassity H."},{"reviewId":"272d251e-969d-4254-a242-be37d4585f2f","range":0,"rating":5,"reply":"Hi Rechel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2023-11-03T10:47:00","review":"Good costumer service and beautiful place","source":"Google","submissionTime":"2023-11-03T00:00:00","userName":"Rechel b."},{"reviewId":"62b0fd60-dcd7-4329-8634-04acbb3e2c31","range":0,"rating":5,"reply":"Thanks for the awesome review, Amber! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something.","replyTime":"2023-10-25T09:42:00","review":"Needed a storage space very quick on a Sunday with none having their office open. ExtraSpace had and online rental options and it all ready and I was able to access my unit easily.\n\nOnce there it was clean and even provided me a lock since there units don't take normal pad locks.\n\nEasy peasy!","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Amber H."},{"reviewId":"bab4a862-bfa6-44f9-979f-d51cc2e8cd32","range":0,"rating":5,"reply":"Hi Karen, thank you for your review. We're glad our team was very nice and accommodating. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-09T11:54:00","review":"Very nice accommodating staff. Carts available for moving heavy items, covered loading area, and bathroom facilities.","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Karen W."},{"reviewId":"5278dd01-8908-4c7a-9e25-2b08f8e1159f","range":0,"rating":5,"reply":"Thank you so much for your positive review, Sofia! We are always happy to hear from our valued customers and appreciate your feedback. We are glad to know that you had a wonderful experience with our team and found our facility to be clean and secure. We take pride in providing our customers with the best possible service and we are committed to making sure that your storage needs are met. Thank you for your recommendation and we look forward to serving you again in the future.","replyTime":"2023-09-26T18:19:00","review":"I had a fantastic experience with Extra Space Storage. Their service was incredibly helpful, and the employees were top-notch. From the moment I inquired about a storage unit, they were attentive and informative. The facility was clean and secure, which gave me peace of mind. The staff went above and beyond to assist me with my needs, making the whole process seamless. I highly recommend Extra Space Storage for their excellent service and friendly, professional employees.","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"Sofia S."},{"reviewId":"83afec4d-e1fe-49f7-b175-7d06d246b994","range":0,"rating":5,"reply":"Hi Greg, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-09-23T13:27:00","review":"Staff is very helpful and professional","source":"Google","submissionTime":"2023-09-23T00:00:00","userName":"Greg"},{"reviewId":"c3494109-01e0-44c0-b86a-0c7a102a832b","range":0,"rating":5,"reply":"Hi Brian1519, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Please call us at 888-storage if you need anything!\n","replyTime":"2023-09-24T09:18:00","review":"Clean facility with great management!","source":"Google","submissionTime":"2023-09-23T00:00:00","userName":"Brian1519"},{"reviewId":"dd217c7b-f5f7-4eac-ab78-19073ad2d0ba","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Cicarter01. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (985) 400-2296 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2023-09-03T09:06:00","review":"Buyer beware!\n\nI purchased a storage unit months ago at $184 online price and paid for the 6 month term. Received a notification that my term was ending and the  new price is $264 which is an $80 increase. I don’t mind paying an increase  but really $80 a month more? I think they are price gouging cause even the storage places nearby aren’t this high, I wish I would have paid more attention When others mentioned they go up often. Just wanted others to be aware.","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"cicarter01"},{"reviewId":"a8ff34a8-c5fb-42c1-a46e-7488bfe6c074","range":0,"rating":5,"reply":"We think Lindsey is great too! Thanks for the positive review, Dustin. Please stop by the office if you need anything! ","replyTime":"2023-08-31T08:20:00","review":"Lindsey was great. Always helpful and made everything easy.??","source":"Google","submissionTime":"2023-08-30T00:00:00","userName":"Dustin L."},{"reviewId":"3d1bdede-103c-4e6d-9b8d-d7aa4ba0dfc5","range":0,"rating":5,"reply":"Thank you for the kind words, Deborah. We're glad our team was able to take care of your storage needs! Our team is here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2023-08-21T17:29:00","review":"So far great, shared necessary information helped to meet my moving needs. I am looking forward to continuing working with Extra Space.","source":"Google","submissionTime":"2023-08-25T00:00:00","userName":"Deborah S."},{"reviewId":"97acb4e4-0112-47b4-9df8-9360b0c8507d","range":0,"rating":5,"reply":"Lexiee, Thank you so much for taking the time to leave us a review! We are thrilled to hear that Mrs. Lisa at our Covington location provided you with wonderful assistance during your storage purchase. We will make sure to pass along your kind words to her. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us at (985) 400-2296. We appreciate your feedback and look forward to serving you again in the future!","replyTime":"2023-08-15T14:14:00","review":"Mrs Lisa at the Covington location is very wonderful and helping making our purchase getting a storage","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Lexiee"},{"reviewId":"33ac4b13-6875-4473-a087-e4502d6babb8","range":0,"rating":5,"reply":"Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2023-07-28T09:56:00","review":"Excellent service. Booked my unit and paid online in the morning. Later that evening I was able to use my gate code to get in and go to the unit and immediately begin storing items. Everything was super clean and better than I expected. Will be recommending this place to friends.","source":"Google","submissionTime":"2023-07-28T00:00:00","userName":"Ashley W."},{"reviewId":"32bc28b9-a923-4988-b140-d8064e5cdfea","range":0,"rating":5,"reply":"Thank you for your review, Mormon! Providing renters with clean, accessible, and secure facilities is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2023-07-07T17:21:00","review":"clean, easy to access, and well-secured.","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"Mormon H."},{"reviewId":"618cbc89-efcd-4e8f-9e8c-f473c2d8da91","range":0,"rating":5,"reply":"Hi Anya, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2023-07-01T15:11:00","review":"The facility is always nice and clean.","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Anya A."},{"reviewId":"66c37d91-8574-46ec-9e45-3a5a074340af","range":0,"rating":5,"reply":"Hi Barbara, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. We want you to know that we are here to assist you with any further storage needs at 888-storage!","replyTime":"2023-06-15T17:29:00","review":"Great experience renting space at Extra Storage. Fast, clear, professional service. Building and units very clean. Good lighting. Coded gates to get in/out. Access till 10 pm daily. Very spacious, covered area for unloading/loading very helpful on hot and especially rainy days. Dollies for schlepping always on hand. Recommended.","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Barbara M."},{"reviewId":"4b50bc02-85f6-43d9-8d43-676285751047","range":0,"rating":5,"reply":"Hi Ken!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (985) 400-2296 or stop by the facility! ","replyTime":"2023-06-08T09:07:00","review":"Perfect spaced","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Ken N."},{"reviewId":"a5df7c6a-487c-4359-997b-6c3416cd7946","range":0,"rating":5,"reply":"Hi Chris, thank you for your review! We're so happy to hear that your experience with Lisa and the cleanliness of the facility has been positive! Please stop by the office or give us a call if you need anything. ","replyTime":"2023-05-31T12:23:00","review":"This place is very nice. Clean, and got me in a unit very quickly. Lisa was awesome to work with and took me right to the unit.","source":"Google","submissionTime":"2023-05-31T00:00:00","userName":"Chris J."},{"reviewId":"b9fa48e3-3328-4524-a9dd-e7b93c84151b","range":0,"rating":5,"reply":"Thank you for your feedback, W.! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs and are thrilled to know how helpful and knowledgeable Linzie has been. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-05-02T11:51:00","review":"Extra Storage seemed very clean and easy to access. Linzie was very helpful and knowledgeable with rates and sizes. I chose to rent here.","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"W. H."},{"reviewId":"1584819d-e780-46b1-80dc-49df68a8f297","range":0,"rating":5,"reply":"Hi Randy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (985) 400-2296 or stop by the facility! ","replyTime":"2023-04-25T09:07:00","review":"Great customer service!!","source":"Google","submissionTime":"2023-04-25T00:00:00","userName":"Randy L."},{"reviewId":"4956d2db-7a4c-4820-845e-4fa4cc0d115b","range":0,"rating":5,"reply":"Thank you for the review, Alicia! We pride ourselves on having a friendly, accommodating staff and are so happy Lisa was able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.","replyTime":"2023-04-19T15:08:00","review":"Lisa was the best customer service representative ever! Even after I was late closing out my unit, she was able to assist to get me a deal. The location is nice and very flexible. Thank you for helping me when I needed y’all the most!!","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Alicia A."},{"reviewId":"560ed062-3e9a-4a01-8b93-07f6d1a18d5d","range":0,"rating":1,"reply":"Hi Kaitlyn, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you! \n","replyTime":"2023-04-15T10:37:00","review":"Unfortunately the other reviews are correct. We moved into a 5x10 unit 2 months ago for $60 a month. At sign in you pay $40 in extra fees. Which was fine at the time however, after only 2 months they raised our price to $120. So they offer you an introductory rate; wait for you to load up the unit then raise your price by ALOT. No where during sign up does it say “after so long the price will double” I’m sure it says that they reserve the right to change prices as they see fit, but it still seems like predatory business practices to raise the cost by such a high amount. We ended up buying a 12x24 shed for $150 a month instead. Save yourself the hassle and do not do business here. The other storage places seem so much more expensive because they don’t get you in and then double the prices after 2 months. Beware of this place!","source":"Google","submissionTime":"2023-04-15T00:00:00","userName":"Kaitlyn S."},{"reviewId":"232483a3-fdc5-4bc4-9f96-9e73458c14c7","range":0,"rating":5,"reply":"Hi Trominka, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Fallon! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-12T07:42:00","review":"I WOULD RECOMMEND MA.FALLON WATSON TO ANYONE.SHE WAS VERY HELPFUL AND I APPRECIATE HER.I WISHED U GUYS WOULD HIRE MORE PEOPLE LIKE HER.","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"trominka c."},{"reviewId":"c39cd93f-7129-4838-8c97-d1166c55bab7","range":0,"rating":5,"reply":"Thank you for the review, Justin! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-03-25T09:25:00","review":"Great and friendly staff. Super clean and easy to access. If I could give it 6 stars I would","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"justin a."},{"reviewId":"67ae03c9-5928-49ab-80d2-79d1abc8bf34","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nancy. We are glad Lisa was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-03-24T16:00:00","review":"I used this facility for over a year and from set up to close out everything was clean, friendly and easy. Just moved my items out and Lisa met me with a smile, checked me out quickly while we laughed and chatted. Definitely a place I would use again and recommend. Thanks Lisa!!","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Nancy B."},{"reviewId":"ea9158d9-a47c-4919-b182-81b58c2fef29","range":0,"rating":5,"reply":"Thank you, Stephen! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! \n\n","replyTime":"2023-03-20T10:49:00","review":"Very clean, well lit, easy access, competitive pricing and great customer support.","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Stephen A."},{"reviewId":"ad51bead-1640-4a74-a165-0ba909668aa6","range":0,"rating":5,"reply":"Hi Corey, thank you for your review. We're glad Lisa was able to help! Feel free to stop by the office if you need anything! ","replyTime":"2023-03-19T10:51:00","review":"Lisa that’s works the front desk was very helpful!!","source":"Google","submissionTime":"2023-03-19T00:00:00","userName":"Corey A."},{"reviewId":"fb161bd8-3d27-4dfc-ac4f-187a69d8367e","range":0,"rating":5,"reply":"Hi Palm, thank you for recommending us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to stop by the office if you need anything! \n","replyTime":"2023-02-28T12:06:00","review":"Extremely easy to book and the website is user friendly. The location is great and facility is very clean. Highly recommend","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Palm T."},{"reviewId":"5e3a7821-10d5-4ddb-b33b-9e0e6d20ed2b","range":0,"rating":5,"reply":"Hi Lisa, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2021-08-04T19:41:00","review":"We had a great experience with this facility. Their staff was always kind and helpful. This place is.always kept clean. Keep up the great work!!","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Lisa R."},{"reviewId":"122e6e68-34ff-4b0f-861f-c91e7b559611","range":0,"rating":5,"reply":"Hi Jason, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Linize! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-03T16:49:00","review":"Linize, the manager was absolutely the best! Very professional, helpful and great to work with!! The facility was hassle free, clean and secure. If you need storage, go to them and they will take great care of you!!","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Jason S."},{"reviewId":"09851bab-20b1-485b-b36f-e6729b2b4640","range":0,"rating":5,"reply":"Hi Becky, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable, and competent staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-02-03T15:18:00","review":"Very helpful, competent, and knowledgeable about my upcoming move to their storage facility. Loved the newness and cleanliness!!","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Becky B."},{"reviewId":"113595d1-4b5d-47af-9ed4-6f583567e4dd","range":0,"rating":5,"reply":"Thank you for your feedback, Angelique! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-04-20T09:17:00","review":"It was super easy to lease a unit online.  When I got to the facility, I was greeted by a staff member in the office who showed me where my storage unit was located.  Very clean and well kept.  Very secure.  Lots of carts to help you transport stuff. I'm glad I went with Extra Space Storage.","source":"Google","submissionTime":"2023-02-01T00:00:00","userName":"Angelique F."},{"reviewId":"ae22dea1-1d37-40a2-bcd9-e3135537e191","range":0,"rating":5,"reply":"We think Linzie is great too! Thanks for the positive review, Bryan. We're glad she took her time to explain everything and made sure you understood how everything would take place. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-24T15:23:00","review":"Linzie is awesome. She took her time to explain everything and made sure I understood how everything would take place. Super clean facility.","source":"Google","submissionTime":"2023-01-24T00:00:00","userName":"Bryan W."},{"reviewId":"34b559cb-9a7a-4b06-bef2-30722d656b33","range":0,"rating":5,"reply":"Thank you for your feedback, Madeleine! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage whenever you need us.","replyTime":"2023-01-09T17:16:00","review":"Just recently rented in this facility.  The move in was easy and the property is safe/clean no matter the time of day. Everyone I have dealt with has been very helpful and polite.","source":"Google","submissionTime":"2023-01-09T00:00:00","userName":"Madeleine T."},{"reviewId":"a1d64664-42bc-450e-95b7-61992f064896","range":0,"rating":5,"reply":"Hi Tracy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs!  Your recommendation is the best compliment that we can receive!  Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2022-12-19T07:34:00","review":"Very helpful, even gave me better location of unit then I thought. I will recommend them to everyone!","source":"Google","submissionTime":"2022-12-18T00:00:00","userName":"Tracy M."},{"reviewId":"4118d4c7-8b9f-4f5f-abfa-4a696532107c","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2022-11-14T07:52:00","review":"Great staff, very helpful, gets you what you need and asked for. Highly recommend extra space storage. This is my 2nd time renting from them in 2 different states. Thank you extra space storage","source":"Google","submissionTime":"2022-11-13T00:00:00","userName":"Chris S."},{"reviewId":"5a178f2d-3812-4117-8d56-98234771fe49","range":0,"rating":5,"reply":"Thanks for the awesome review, Sarah! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if you have questions at 888-storage.","replyTime":"2022-10-20T16:10:00","review":"Great experience.   Great people.   Great place","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Sarah R."},{"reviewId":"aa941401-911c-490d-a6fe-381b988fef77","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Laura!  We are grateful to have you as a customer and are here to help at 888-storage whenever you need us!\n","replyTime":"2022-10-15T13:30:00","review":"Excellent, friendly service. My unit was ready with a welcome note when I arrived. Front desk rep was very nice, courteous, and he explained everything i needed to know about entry and exit and how to use my new lock. This is just for a short term storage need, so I appreciate being able to rent for just one month. Will definitely use again if needed.","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Laura H."},{"reviewId":"3a63d8db-26bc-48db-82fc-e071ea42d48c","range":0,"rating":5,"reply":"Thanks for the awesome review, Lark! It's great to hear Linzie was able to provide you with great customer service! We are happy to have you store with us, Lark. Don't hesitate to stop by the office or contact us at (985) 400-2296 if you need anything.","replyTime":"2022-10-08T17:14:00","review":"Very happy with the service we received from Linzie at Extra Space Storage. We arrived right at closing time and had many questions. She stayed late, showed us multiple units and never acted put out and allowed us to make the right decision about our storage unit. Thank you for the great service.","source":"Google","submissionTime":"2022-10-08T00:00:00","userName":"Lark E."},{"reviewId":"c064810f-ffd0-4338-8b29-9f809dca737e","range":0,"rating":5,"reply":"Hi there, thank you very much for the 5-star review! We are so elated to read that you've had a good experience renting with us. Give us a call or stop by the office if you need anything, please.","replyTime":"2022-09-28T10:40:00","review":"Extremely thankful for the help I was provided with. I had many questions, each one of them having an answer. Thank you extra space storage staff!","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Big D."},{"reviewId":"ba5fcd46-6de3-4cbd-b687-23b6871a8bdb","range":0,"rating":5,"reply":"Thank you for the kind feedback, Tiffany. We're glad Linzie was helpful with your rate change and unit transfer! We are happy to have you store with us. Your recommendation means a lot to our team. We are here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2022-09-24T12:05:00","review":"So we've had our unit for a while and prices went up but let's face it prices went up on everything, I called to see if maybe we could move into something smaller, something a little cheaper. Linzie answered and helped and got me into a smaller unit and got me to a price that wasn't gonna hurt over time. I would definitely recommend using this company and location. Linzie is an amazing employee and a pleasure to work with.","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"Tiffany V."},{"reviewId":"a597500c-deca-4ed7-b769-779e18c1fe3f","range":0,"rating":5,"reply":"Thank you for your review, Brigid! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-09-20T17:39:00","review":"Great facility, location and staff.","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Brigid B."},{"reviewId":"13fa3bac-6a29-4791-be9f-8d8f7c102124","range":0,"rating":5,"reply":"Hi Jessica, thanks so much for being a loyal customer! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2021-08-14T09:48:00","review":"Updated: I moved my stuff in a year ago. It was quick, easy, and painless. I bought a house that was a new build. Once I got my closing date, I let the office know, they prorated my last 2 weeks, and I moved my stuff out. It was again: quick, easy and painless. Great staff, great location.","source":"Google","submissionTime":"2022-09-19T00:00:00","userName":"Jessica R."},{"reviewId":"d144074e-743c-42dd-b9e0-565b6441ee39","range":0,"rating":5,"reply":"Thank you for your kind words, Maria. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-09-16T14:09:00","review":"Great place to store your belongings. Very secure!","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Maria B."},{"reviewId":"c8352139-9032-4cf2-b2eb-2045b07464eb","range":0,"rating":5,"reply":"Hi Jeff, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lindsay! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-08-22T23:30:00","review":"Lindsay was the best. She was thourough,precise and very knowledgeable. Also very polite and accurate.","source":"Google","submissionTime":"2022-08-23T00:00:00","userName":"Jeff W."},{"reviewId":"8e4e863a-1260-4353-ad24-02bd30fc3348","range":0,"rating":1,"reply":"Murk, thank you for the feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. The value of our units changes from month to month based on market values. Periodically we adjust rates periodically to reflect the current value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2022-08-21T15:02:00","review":"Almost positive most reviews are fake.\n\nAutomated system increases your rate after you put all your stuff in. Originally paying 82$ per month for a 5x15. Through several increases Im paying 180$ monthly now. Don't use for long term storage as your rate will gradually increase until you might as well be renting another apartment.","source":"Google","submissionTime":"2022-08-21T00:00:00","userName":"Murk E."},{"reviewId":"62d5e134-c725-49c9-9533-b9e9ebca7423","range":0,"rating":5,"reply":"Thanks for the positive review, Dilly! We are glad you had a great experience with Linzie. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-08-06T16:30:00","review":"Great experience and service at ExtraSpace! Linzie was so professional, and able to answer all of our questions. The facility was very clean, and the pricing was very appropriate. Highly recommend!!","source":"Google","submissionTime":"2022-08-06T00:00:00","userName":"Dilly D."},{"reviewId":"4e4b6a71-4ad6-42d0-bc1d-866cdf99c648","range":0,"rating":5,"reply":"Thanks Susan! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-08-06T16:32:00","review":"Great place! Super convenient, wonderful employees, and affordable rates.  Thanks again for making it so easy!","source":"Google","submissionTime":"2022-08-05T00:00:00","userName":"Susan C."},{"reviewId":"c7f48935-6d90-4a37-8b75-e11040f702f6","range":0,"rating":5,"reply":"Thank you, Frances, for the perfect rating! It's wonderful to hear you had a positive experience with us at our Covington location and that you were met with a clean, climate-controlled, and secure facility. It's great to know our team helped you with your rate increase. We want you to know that we are here to assist you with any further storage needs! Give us a call at (985) 400-2296 if anything comes up!","replyTime":"2022-07-27T14:07:00","review":"I’ve used Extra Space storage behind Lowes in Covington, La this past year. Their service was exceptional. The units are clean with ac. The secure entrance and exit codes help me feel safe when I use my storage. They also have interior video. My rates were good and they worked with me when there was a slight raise in rates recently . Really nice office staff . I closed my acct today as I didn’t need storage anymore. Same day they canceled my direct deposit without the wait that some businesses have. Very good storage facility.","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Frances S."},{"reviewId":"9544caf4-b0ec-4539-9c21-51f159af2490","range":0,"rating":5,"reply":"Hi Laura, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are always available at 888-storage to help!","replyTime":"2022-07-25T09:32:00","review":"Very nice and helpful staff, very clean.","source":"Google","submissionTime":"2022-07-24T00:00:00","userName":"Laura R."},{"reviewId":"61e1fe49-ad64-4be9-8a29-587466a085d3","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Ashley! We're so happy to hear Linzie was able to make your rental process hassle free! Give us a call at (985) 400-2296 if you need any future assistance.","replyTime":"2022-07-21T16:51:00","review":"The process was hassle free!!! Linzie is amazing! I was in and out in no-time!!! Clean facility!!! Happy to give my business to Extra Space Storage!!!","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"Ashley C."},{"reviewId":"d391157f-21d1-4690-86c5-37f62f48337c","range":0,"rating":5,"reply":"Hi Hayley, thank you for your review. We're glad Michael was super helpful over the phone. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-07-17T07:15:00","review":"I'm moving and called for info on local storage and Michael was super helpful over the phone to explain the whole process and options.","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Hayley L."},{"reviewId":"ee013d3a-dd22-4186-a494-53e5455e8a2d","range":0,"rating":5,"reply":"Our team is grateful for your rating, Brianna! Call us at 888-storage if you need anything.","replyTime":"2022-07-17T08:49:00","review":"Great Soup!","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Brianna"},{"reviewId":"ee4cb7b0-e018-4ad9-b9fc-30e6f745312b","range":0,"rating":5,"reply":"Thank you for the kind words, Lauren! We're committed to providing excellent customer service. If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2022-07-17T08:55:00","review":"Amazing customer service!","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Lauren C."},{"reviewId":"6caa127a-8e72-4ce1-9853-240779c67ee0","range":0,"rating":5,"reply":"Hi Anne, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2022-07-17T08:58:00","review":"Extremely clean facility! Highly recommend to anyone and the management staff are always so helpful.","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Anne F."},{"reviewId":"87fc76db-dee2-4189-8112-f8c4516aed5b","range":0,"rating":5,"reply":"Hello, L. Thank you for the 5-star review! We're so happy Linzie could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-07-11T13:11:00","review":"Linzie was super professional and patient helping with every step. The facility is spotless both inside and out. Excellent experience. I highly recommend this facility.","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"L R."},{"reviewId":"d417d381-7b20-429e-b427-c21b20cd1da8","range":0,"rating":5,"reply":"Hi, Pax ! Thanks for the positive review, it means a lot to our team. Please call (985) 400-2296 if you have any questions about your rental. ","replyTime":"2022-07-01T13:55:00","review":"Great overall experience. The staff was pleasant and helpful??","source":"Google","submissionTime":"2022-07-01T00:00:00","userName":"Pax"},{"reviewId":"d06a12c4-6047-4c79-9320-9be4aeab9283","range":0,"rating":5,"reply":"Hi Rick, thank you for your review! We're so happy to hear that your experience with Michael and the cleanliness of the facility has been positive! If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2022-06-07T10:40:00","review":"Michael was very helpful, he took care of us in an excellent professional manor. The facility was very clean, and we would recommend Extra Space Storage to everyone in need for storage of their possessions.","source":"Google","submissionTime":"2022-06-06T00:00:00","userName":"rick r."},{"reviewId":"1ab1c11d-da69-4bb2-a0ad-bf2fb0b73fff","range":0,"rating":5,"reply":"Brett, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage if you have any questions or need assistance with your rental.\n","replyTime":"2022-05-31T11:19:00","review":"Office managers made my process very easy and comforting. They were there to help and assure that I had everything I needed when storing my belongings. I would definitely recommend extra space storage to friends, family, and others.","source":"Google","submissionTime":"2022-05-30T00:00:00","userName":"Brett H."},{"reviewId":"b8d20124-068a-41dd-9427-55fbc931a523","range":0,"rating":5,"reply":"Hi Letty, your kind words are appreciated! We make it a priority to provide clean, secure, and well-managedd facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-05-29T09:26:00","review":"Very accommodating. Very clean, secure and well managed!","source":"Google","submissionTime":"2022-05-28T00:00:00","userName":"Letty B."},{"reviewId":"ef8f6907-6b59-4372-9e7e-4ba7aeb3250e","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Jennifer! We're glad  Linzie has always worked with you or found a way to, to the best of her ability without disregarding rules and regulations! We're so happy to hear that your experience with the cleanliness of the facility has been positive! If you need any assistance in the future feel free to stop by or call us at (985) 400-2296.","replyTime":"2020-12-22T12:04:00","review":"Let me start with saying that I would highly recommend this storage facility to anyone for a number of reasons! I have had a couple of units for over a year and have gone through some serious life struggles between hurricanes to being homeless living in a hotel and no matter what my situation Linzie has always worked with me or found a way too, at least to the best of her ability without disregarding rules and regulations! I just had a close call with losing all of my belongings to auction! Not the materialistic stuff but my memories and pictures and antiques from my grandmother who passed away had given me etc. was the stuff that I couldn't bare to lose. Linzie knew how much it all meant to me so even after the auction was over she still gave me opportunity to come up with payment before the bidder of the auction did! Thankfully I was able to and my things were saved! I truly can't thank her enough for that! I feel in debt to her now, that is how much she has helped me. There is so much more to say and the list goes on! It is very clean and again staff are amazing! Thanks again Linzie and Extra Space Storage!","source":"Google","submissionTime":"2022-05-21T00:00:00","userName":"Jennifer D."},{"reviewId":"be32ac1a-92df-4f3f-a5b2-3e5b298b389f","range":0,"rating":1,"reply":"Hi Joel, We really appreciate you taking the time to leave a review. We will be sure to review your feedback about our lights further to provide a better future experience. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. We take into consideration location and competitor rates when setting our prices and then try to deliver value through excellent customer service. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (985) 400-2296.\n\n","replyTime":"2022-05-21T14:42:00","review":"This Is regarding the extra space storage in Covington , la behind the Walmart and Home Depot ....I would give this place zero stars if I could.... besides raising the rates every couple of months this place is a hazard when you are working in your storage unit.... the lights are set to go off every couple of minutes there is no activity in the hallway.   When this happens it is pitch black and you cannot see your hand in front of your face.   I fell trying to get to the hallway from inside of my unit hurting my back.  To make it worse you have to walk halfway down the long corridor to trigger the motion sensor for them to be reactivated .  On top of all this the facility isn’t accessible from 10pm until morning time. There is no reason for the closure other than they are trying to save on electricity because the office closes at 5pm yet the access isn’t prohibited until 10pm so it has nothing to do with someone being in the office.   It was costing me over $200 a month and I just found a storage facility on w.21st in Covington that is only $75 for the same size unit I was being charged $229 for.  After I moved out the unit and left negative feedback I started getting certified mail (5 months later) from extra space saying i owed for the 5 months with all kinds of other charges.  They lock you out the gate and red lock you out your storage if you are 5 days late so why would they wait 5 months to send a ridiculous bill?  The lady at the front office kept calling my 78 year old mothers phone harassing her about my “past due bill”.  When they locked me out of my unit I told them the same week I had injured myself with their light turning off game and was finished with them and couldn’t afford the cost and they could keep it. I was going to let my injuries go because I despise personal injury lawyers but they keep harassing me over my unit and have left me no choice\nThis is my second attempt at leaving a negative rating.   I’m not sure how but they had my last negative rating removed.","source":"Google","submissionTime":"2022-05-21T00:00:00","userName":"Joel H."},{"reviewId":"654b9f88-106a-4149-9d88-b89df2c4626c","range":0,"rating":5,"reply":"Thank you for your feedback, De'Kayta! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-05-15T09:02:00","review":"The manager at this location is excellent. Very thorough with the renting process and made everything super easy. The convenience of set up at the storage has made my life so much easier, I could not believe how easy it was to move all of my things into my unit. Very clean and safe.","source":"Google","submissionTime":"2022-05-14T00:00:00","userName":"De'Kayta A."},{"reviewId":"6c5a575b-74d6-4ddb-8663-b2512e72f86d","range":0,"rating":5,"reply":"Hi William, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2022-05-11T15:04:00","review":"Clean and very easy access to facility","source":"Google","submissionTime":"2022-05-10T00:00:00","userName":"William H."},{"reviewId":"78abf3f7-30fb-475b-a801-ed85cb462000","range":0,"rating":5,"reply":"Hello, Sontasha. Thank you for the 5-star review! We're so happy Linzie could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-05-11T15:11:00","review":"Linzie was so helpful & knowledgeable. I set everything up by phone & online, then came in & she went over & walked me through everything. The facility was clean & very safe entry.","source":"Google","submissionTime":"2022-05-10T00:00:00","userName":"SonTasha B."},{"reviewId":"595e17e8-ac48-4466-9f24-d484d819733b","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high-quality, affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words, C M. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.","replyTime":"2022-05-09T16:45:00","review":"Selling our house, purchasing a new house, and the entire moving process has been a nightmare that no modern horror film could ever portray in an accurate light. From the minute I realized we had to transfer our items from one place to another and needed an interim location, I have been consistently stressed out. I honestly dreaded having to rent this unit and was disgusted by the thought of it, but ESS made the whole process painless for us. At points, it was even fun. My daughter is currently 3 and has made excited comments about coming here because the idea of moving big boxes on carts was fascinating and she loves looking up and down the liminal halls of endless doors. We made this like part of a family routine to come here, throw items in the unit, and then run off to Chik-fil-a or Taco Bell. The location has been a Godsend, the prices have been fair considering the quality and convenience, and the staff whom I've interacted with so far have been pleasant and helpful. I have very little negative to say about this place. Maybe the geese. But I think that's mostly out of their control. The keycodes are like 8 digits long, but if it makes you feel better, it would take a thief about five years to brute force it in an attempt to steal your stuff.","source":"Google","submissionTime":"2022-05-09T00:00:00","userName":"Charlie M."},{"reviewId":"4d49a8bc-b67e-49ce-8230-d2e3eed0c9e3","range":0,"rating":5,"reply":"Hi Marah, your kind review is appreciated! We make it a priority to provide clean, climate-controlled, and fairly priced facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-05-06T12:14:00","review":"Thr facility is great. Clean and climate controlled. The pricing is fair and the staff is exceptional.","source":"Google","submissionTime":"2022-05-06T00:00:00","userName":"Marah L."},{"reviewId":"352f1acc-1c0c-48ae-912d-78af6f6aecca","range":0,"rating":5,"reply":"Thank you, Patricia! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We're happy we were able to provide a smooth rental experience. Stop by our office if you need assistance or have any questions. \n\n","replyTime":"2021-09-27T05:03:00","review":"My second unit w/this company.\nUnits are clean, well lit.\nLots of carts available.\nEasy sign up process. Couldn’t be happier.","source":"Google","submissionTime":"2022-05-05T00:00:00","userName":"Patricia C."},{"reviewId":"19b3b0b2-34bd-4d96-9aec-1fa61853587a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Beth! We're happy Linzie was able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-05-01T11:34:00","review":"Linzie was so helpful. This process was fast and painless. It was all handled on the phone and via email. I will definitely recommend them to everyone I know.","source":"Google","submissionTime":"2022-04-29T00:00:00","userName":"Beth H."},{"reviewId":"a59d8343-ab28-49c6-80ce-0bbcda6aaa38","range":0,"rating":5,"reply":"Hi Lisa, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-27T16:25:00","review":"The rental process was so quick and easy. Storage was clean and easily accessible. Very pleasant experience.","source":"Google","submissionTime":"2022-04-27T00:00:00","userName":"Lisa F."},{"reviewId":"7bddc20d-0b4f-4899-9276-709bceefad4c","range":0,"rating":2,"reply":"We're sorry to hear this, Irene. We understand the importance of offering a top-notch storage solution at an affordable price, and will use your feedback to assess our pricing in the future. Our \"Clean and Green\" policy is intended to keep all of our facilities to a high standard. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2022-04-26T14:43:00","review":"When I first got my unit they had just opened. I was given a nice deal on my unit but then not even 3 months later they up my payment by $50 then 5 mouths later they up'd it again. I went from paying around $130 then up to $176 then to $260. Not to mention they didn't do a bug treatment and I kept seeing German roaches crawling around and I said something about it 2x. After moving my stuff out of the storage from becoming to expensive, I noticed dead German roaches in my unit and had to barrow money to have all my stuff treated. I will not be recommending this place to anyone. Extra Space please don't even try, I tried to work with you guys and you didn't care.","source":"Google","submissionTime":"2022-04-26T00:00:00","userName":"Irene M."},{"reviewId":"e2ad9362-5a7f-406b-8391-031dd8eb6f2e","range":0,"rating":5,"reply":"Thank you for your review, Denise! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We are here to help! Please give us a call at 888-storage if anything comes up!\n","replyTime":"2022-04-25T09:59:00","review":"Extra Space Storage, is a top notch facility. You get excellent customer services, a clean organize facility and peace of mind knowing that your items will be safe. They offer long hours and convenient times for you to attend to your personal storage needs. Stop by and visit this place. You will be glad you did!","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Denise J."},{"reviewId":"93406963-5693-4292-ac61-35f390bc47b4","range":0,"rating":5,"reply":"Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, Meghan. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Linzie! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2022-04-10T12:04:00","review":"Linzie was extremely helpful and patient!!\nShe made the whole process of setting up our new unit so easy. The facility is extremely clean and easily accessed. My only concern is the fact that they are required to keep the air condition at a high temperature. I’m nervous about the summer being hot in there. But as far as the staff and facility itself I was extremely impressed.","source":"Google","submissionTime":"2022-04-10T00:00:00","userName":"Meghan P."},{"reviewId":"e61e6a14-35b2-4d35-af89-85b8d5edc0dd","range":0,"rating":5,"reply":"Thank you for your review, Marjorie. We are glad your family was able to find a climate-controlled unit at our property. Thank you for your kind words. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-04-09T11:52:00","review":"My family members arranged for climate-controlled storage of my apartment's contents when I was hospitalized with no expectation to return to self-sufficiency.  ExtraSpace Storage helped them to get this done with a minimal of issues.  Great Experience","source":"Google","submissionTime":"2022-04-08T00:00:00","userName":"Marjorie C."},{"reviewId":"38242fd4-4d14-436c-aeea-9b8054d67dad","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Virginia. We're committed to being your go-to stop for all your local storage needs! Providing renters with clean and secure facilities is our top priority. Stop by our office if you need anything in the future! ","replyTime":"2022-04-01T15:23:00","review":"Absolute best storage place I’ve ever been to.  Very clean, safe and accommodating!","source":"Google","submissionTime":"2022-04-01T00:00:00","userName":"Virginia C."},{"reviewId":"a39c0aeb-bc25-4a9d-92ca-cf8df9d5f95c","range":0,"rating":5,"reply":"Hi Mary, thank you for your review. We're glad Mike And Linzie were patient, kind, and answered every question. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-02-11T16:37:00","review":"Mike And Linzie  were patient, kind and answered every question. The place is immaculately clean. A bit of a complex process to go through the details, but I understand the necessity…..","source":"Google","submissionTime":"2022-02-10T00:00:00","userName":"Mary F."},{"reviewId":"cf8cf88f-6455-4c85-bfe0-b6bca98f842d","range":0,"rating":5,"reply":"Thank you for the kind remarks, Deasia! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-02-06T08:19:00","review":"very fast , easy and affordable set up. 10/10 would highly recommend","source":"Google","submissionTime":"2022-02-06T00:00:00","userName":"DeAsia G."},{"reviewId":"8257ad8a-9bda-4094-8a79-f61d75eab278","range":0,"rating":5,"reply":"Thanks, Dawn! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We're glad Lindsey is always accessible during business hours and willing to help in any way. We are thrilled to hear your experience was great. Stop by our office if you need assistance or have any questions. \n\n","replyTime":"2022-02-04T10:05:00","review":"During my stay at Extra Space Storage, it was great. No matter the time, especially at night, you are in a safe environment, secured in every measure- from the gate and cameras, as well as the building itself. Each having a code every time you enter, while locking back up once you have entered, until exiting. There are no dark areas looming around the corner, every space has sensors that light up far before reaching. Although they are open from 6 a.m. to 10 p.m, if needed, you can call and have your code extended to allow entrance. My favorite- Lindsey! She is always accessible during business hours, willing to help in any way. I’ve called numerous times, whether during the day, or a minute  (literally) before she would be walking out at the end of the day, needing access extended in order to get in. Lindsey always helped, no matter how crazy I must have driven her! A lot of using any business has to do with the people that work there- she’s great! Overall, my experience with everything was great!","source":"Google","submissionTime":"2022-02-04T00:00:00","userName":"dawn k."},{"reviewId":"1042608d-7424-40ff-9b26-0e73729a73e3","range":0,"rating":5,"reply":"Thanks for the kind words, Stephen! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (985) 400-2296 if you need anything.\r","replyTime":"2022-01-30T13:13:00","review":"Great customer service. Would highly recommend this facility.","source":"Google","submissionTime":"2022-01-29T00:00:00","userName":"Stephen R."},{"reviewId":"aef9a334-fa9f-494e-8e52-5f9939db8d50","range":0,"rating":5,"reply":"Hi Philip, thank you for your review. We're glad Taylor explained the signup process, helped you through the signing of all the documents, and has excellent customer service skills. Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-01-12T15:50:00","review":"Taylor explained the sign up process and helped me through signing of all the documents. Taylor has excellent customer service skills and explained the entire process of the facility and how to find my unit. Taylor made the entire process very easy and I would like to say she did an Outstanding job.","source":"Google","submissionTime":"2022-01-11T00:00:00","userName":"Philip C."},{"reviewId":"79eb93cb-eb84-40ed-9ef2-96d97d53a229","range":0,"rating":5,"reply":"Thank you for taking the time to leave us a rating, Anita. If you would like to share details of your experience call us at 888-storage. ","replyTime":"2021-10-23T11:27:00","review":"Great place to rent a storage. Extremely easy process..they go above and beyond to help you and to make sure that your belongings are safe. They need alot more Extra Space Storage facilities in different areas of Louisiana..thank you for everything that you have done and continue to do..Linzie is the BEST!! HAPPY HOLIDAYS to you all..","source":"Google","submissionTime":"2021-12-21T00:00:00","userName":"Anita O."},{"reviewId":"90b76cb1-5391-46fb-b1ae-0b205663bc85","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Philip! Don't hesitate to reach out to us at (985) 400-2296 if you  ever need any assistance. ","replyTime":"2021-10-18T08:11:00","review":"Great staff very friendly and helpful. They make sure you understand exactly what you’re getting. They go over all paperwork and explained to you so you understand all the policies. Very clean and well organized.","source":"Google","submissionTime":"2021-12-17T00:00:00","userName":"Philip A."},{"reviewId":"8df1209c-8243-463d-b7ce-7c8da470a4b0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jordan! We're happy Taylor was able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-12-18T16:18:00","review":"This was a great experience with awesome customer service! Taylor was great and the sign up process was quick and easy!","source":"Google","submissionTime":"2021-12-17T00:00:00","userName":"Jordan W."},{"reviewId":"b30dccb2-af4b-4177-ac3d-ec624267760f","range":0,"rating":5,"reply":"We appreciate the review, Sally! We're so thrilled you have had a positive experience with  Linzie at Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2021-12-20T08:23:00","review":"My husband and I are building our house and saw a furniture place that was going out business. We went there on a whim and ended up buying quite a bit of furniture ??. I called Extra space storage and Linzie was incredible. I explained that we needed a storage unit immediately, and she helped me through the process quick and efficiently. I explained that we would not be back to the area in time before the office closed, and she eased my worries and we are able to unload our truck tonight!! I have been very impressed with this storage facility and I highly recommend using them for any storage needs. Make sure to ask for Linzie because she is the best!!!","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Sally T."},{"reviewId":"11a90797-5d02-4398-ab56-8bec5d21d84f","range":0,"rating":5,"reply":"Thanks for the review, Daisy! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-12-06T16:14:00","review":"Had an excellent experience at this brand new facility!! It was such an easy and quick set up! The manager  and staff were a pleasure to interact with -friendly and informative.","source":"Google","submissionTime":"2021-12-06T00:00:00","userName":"Daisy"},{"reviewId":"dc13e2ee-1cdb-4f28-94fb-e81261578b59","range":0,"rating":5,"reply":"We appreciate the review, Logan. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions by calling 888-storage.","replyTime":"2021-12-05T13:24:00","review":"Easiest and friendliest experience of my life. Staff could not be better, facility could not be cleaner, very accommodating experience all around, would recommend anyone I know to rent from ESS in Covington.","source":"Google","submissionTime":"2021-12-04T00:00:00","userName":"Logan"},{"reviewId":"49800be4-67d8-42cd-ac57-6ec171649db9","range":0,"rating":5,"reply":"Thank you for the kind remarks, Maiya! We're so happy to hear we have your recommendation! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-12-01T11:47:00","review":"Very friendly and understanding of the process! Highly recommend!","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Maiya H."},{"reviewId":"3e6860a6-5efa-48ea-b621-c4587b2ba63c","range":0,"rating":5,"reply":"Hi Bessie, thanks so much for your review! We are thrilled to hear your experience with Linzie and Joe was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2021-12-02T11:07:00","review":"Linzie was amazing! She really cares about her customers and goes out of her way to be helpful! She and Joe provide excellent customer service! Extra Space offers really great deals too! Highly recommend!","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Bessie K."},{"reviewId":"15009d1c-6751-457b-85af-977c762a62f8","range":0,"rating":5,"reply":"Hi William A. Powell, thanks so much for your review! We are thrilled to hear your experience was excellent. We're happy we were able to provide a smooth rental experience. We're glad our manager was nice, helpful, and made it all happen. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-11-23T08:39:00","review":"Excellent experience.  Everything was handled by phone. I received all the pertinent information by phone and email.  Then when I came to the building and entered my pass code, it worked perfectly.  When I got to my unit, the key was inside as stated. Once I had everything inside the unit, the lock worked perfectly,  as well. It all went as smoothly as it possibly could have gone. It all started with a return call to me from the nice and helpful young lady working in the office there. She made it all happen. I am extremely pleased with the experience. It is also worth mentioning that when I arrived with my to-be-stored items, the front door was open and there were multiple carts ready for use by me, for the purpose of transporting my boxes to the unit. Couldn't be happier with the experience.","source":"Google","submissionTime":"2021-11-23T00:00:00","userName":"William A."},{"reviewId":"2395d3ec-34a4-4ee8-b582-f229d725bb6e","range":0,"rating":5,"reply":"Thank you for the kind remarks, Carolyn! We're so happy to hear we have your recommendation! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2021-11-23T14:31:00","review":"The lady in the office was so nice. She was very helpful to me. I highly recommend this storage to everyone. Thank you again for your kindness. Love this storage","source":"Google","submissionTime":"2021-11-22T00:00:00","userName":"Carolyn D."},{"reviewId":"48b0ea90-ac3f-4553-9be5-f4378df3c6ca","range":0,"rating":5,"reply":"Thanks for the positive review, Desiree! We are glad you had a great experience with Taylor. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-11-18T11:59:00","review":"Taylor …… Asst. Mgr. was Great, Very Professional and Very\nGood and Nice!","source":"Google","submissionTime":"2021-11-17T00:00:00","userName":"Desiree S."},{"reviewId":"4f0da886-3996-4a8f-9bc4-2974f0609801","range":0,"rating":5,"reply":"Hi Jessica, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-11-06T08:16:00","review":"Reasonably priced, clean and new, and staff is very helpful. Good customer service is hard to find!","source":"Google","submissionTime":"2021-11-06T00:00:00","userName":"Jessica M."},{"reviewId":"fdd1bb11-f2f1-48d6-ae4b-abb8928c4991","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Had issues with my lock working. Joe and the company were friendly and easy to work with to get my lock fixed. 10/10 would recommend. Plenty of carts, even on a Saturday morning.","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Andrew T."},{"reviewId":"0fc07ce4-e794-4a9a-b2ba-fc2dd010a33d","range":0,"rating":5,"reply":"Hello, Dianne. Thank you for the review. We're so glad we could meet your storage needs. Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-10-02T14:36:00","review":"Very clean.   People are there to help if you have a problem.  Hours are good.  Am so pleased with our extra storage space.","source":"Google","submissionTime":"2021-10-01T00:00:00","userName":"Dianne R."},{"reviewId":"1a65b1fd-4721-4b78-ab61-01dddbd602c6","range":0,"rating":4,"reply":"Hi Kathy, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We offer pushcarts that may be used free of charge on a first-come, first-serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (985) 400-2296, and they will be happy to assist you.\n","replyTime":"2021-09-26T11:44:00","review":"Haven’t been often. Like the facility, is reasonably clean and entering/exiting is good. Negatives: on nly two elevators for three floors(had to wait for quite awhile when movers were storing a truck full of furniture), and not many carts. Most I’ve seen, after waiting for others to finish with them, was three. I’ve spent more time waiting for an elevator and for carts than was comfortable. Actually wish I had a cart of my own.","source":"Google","submissionTime":"2021-09-26T00:00:00","userName":"Kathy J."},{"reviewId":"9133513b-a612-435e-8d45-027a24fba843","range":0,"rating":5,"reply":"Thank you for your feedback, Tracy! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-09-13T15:42:00","review":"The storage is easy to access and is  a very clean and safe place for storage. The roller karts make it easy to move heavy items into the storage spaces on all levels. We were so fortunate to find this place for our belongings while we relocate.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"Tracy B."},{"reviewId":"20f9727c-0e5c-4c6b-a0e3-832613ec9a0a","range":0,"rating":5,"reply":"Thanks, Veronica! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad our team was very friendly, kind, and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-09-26T14:42:00","review":"This is a great storage place in a convenient location. I have used a lot of storage facilities in my life and this one has been the best ever. The people who work here are very friendly, kind and helpful. I like the fact that I can always talk to a person instead of a machine and I can come in or call in to pay, no hassle ever.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"Veronica W."},{"reviewId":"968e16ed-b2fa-4eca-b35a-9d386484d3c3","range":0,"rating":5,"reply":"Thank you for the review, Russ! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2021-09-10T17:48:00","review":"Great place","source":"Google","submissionTime":"2021-09-10T00:00:00","userName":"Russ K."},{"reviewId":"53f71eca-7aa7-4672-a3ac-7bed35ff76b1","range":0,"rating":5,"reply":"Thanks for the kind words, Patrick! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (985) 400-2296 if you need anything.\r","replyTime":"2021-09-10T12:46:00","review":"The staff was very helpful they let me do everything over the phone as I could not get there due to complications from hurricane Ida would definitely recommend","source":"Google","submissionTime":"2021-09-07T00:00:00","userName":"Patrick m."},{"reviewId":"39ea1c50-f2e7-4298-a268-e5dd08a646d9","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very professional, informative, and accommodating.","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Kristen L."},{"reviewId":"2ded9bef-bfff-47ae-96fe-e0ad1e55009c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Amazing storage facility. Nice and clean. The climate control is amazing, after a hot day of moving it’s nice to walk in and cool off","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Patrick S."},{"reviewId":"5daca9dc-1c70-47ef-981f-107832327d65","range":0,"rating":5,"reply":"Hi Gwynne. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Joe! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n\n","replyTime":"2021-08-14T10:09:00","review":"They were very helpful, and had a few units available, got us in one right away. Extremely nice customer service and very competitive pricing, if not cheaper than most! The storage unit is for a family member, I wasn't there when they unloaded but was told Mr. Joe was SOOO nice, as most have said already! Would highly recommend using them.","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Gwynne S."},{"reviewId":"21d9b994-c760-4241-95df-89897edeacb1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very easy to rent and move your items.  Had to in expectingly move some items on a Sunday.  I could rent online the unit was clean and ready. Really made it less stressful. .  They called on Monday to make sure everything was okay and if I needed anything.   Great place.","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Cathy W."},{"reviewId":"2ca84f98-2140-4fc9-b358-4c444b8fc234","range":0,"rating":3,"reply":"We're sorry to hear you experienced this issue, Brenda. We offer push carts that may be used free of charge on a first come, first serve basis. We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (985) 400-2296, and they will be happy to assist you.","replyTime":"2021-08-04T10:50:00","review":"The parking area to unload is too small. Each time I’ve gone, it’s been filled to capacity, no carts for item transport,  (which then you have to tote the items Iindividually to unit ,NOT good) sometimes it’s blocked because of people parking on the left side lane in fenced area,  However, the building itself is fine. Would like to see bathrooms on each level.","source":"Google","submissionTime":"2021-08-04T00:00:00","userName":"Brenda B."},{"reviewId":"7b61c90e-3fa8-4108-9a3e-3e8a7c27f215","range":0,"rating":5,"reply":"Thanks Kristi! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions! \n\n","replyTime":"2021-08-04T13:30:00","review":"The staff of Extra Space Storage is so polite and willing to help.  We had trouble entering the space after office hours on the weekend.  We were able to reach someone who got in touch with the manager.  He returned our call and was extremely kind and helpful.  He helped us through and we were able to enter the space.   It was so wonderful talking to someone.  They are helpful, the space is cool, bright and clean.  The security is excellent.  Thank you for having a staff on site to help.  I would recommend Extra Space Storage.","source":"Google","submissionTime":"2021-08-04T00:00:00","userName":"Kristi C."},{"reviewId":"c0ae61d5-3a3d-4631-9020-48e8d1cb8a9b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Convenient, Good location, Clean and affordable.","source":"Google","submissionTime":"2021-07-25T00:00:00","userName":"michelle m."},{"reviewId":"348a7c16-dcab-4d13-83b7-ad8ba5568ebc","range":0,"rating":5,"reply":null,"replyTime":null,"review":"When moving my things into the storage Joe really went above and beyond to help my children and I easily maneuver through and gave us the best location for our current situation. I'll recommend this storage facility to anyone.","source":"Google","submissionTime":"2021-07-20T00:00:00","userName":"M W."},{"reviewId":"c83b8f16-8195-43a8-871f-3f33ea686f72","range":0,"rating":5,"reply":"Hi Jennifer. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Linzie! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-07-16T13:51:00","review":"Linzie at ExtraSpace storage in Covington is excellent!  Highly recommend!!!!  The facility, including each unit we looked at, was extremely clean and well maintained. I was unsure of what size unit I would need.  Linzie took her time, asked questions about what items I would be storing and took me to look at the different size units. I did not need the unit that day, however Linzie offered to give me a call on the day I needed to move in. Linzie called as promised and walked me through the everything on the phone.   Thanks, Linzie!","source":"Google","submissionTime":"2021-07-16T00:00:00","userName":"Jennifer B."},{"reviewId":"6b6986d6-e0d8-40d2-9c98-6a9ff6a692d8","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Nice and easy experience. Joe made sure we were totally familiar with all aspects of the facilities and options and benefits.  Thanks Joe","source":"Google","submissionTime":"2021-07-14T00:00:00","userName":"Ellen C."},{"reviewId":"515fe0b0-041c-4be7-b449-935e6942582f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Lindsey was great  helping us and getting us the best unit at the best price!","source":"Google","submissionTime":"2021-07-10T00:00:00","userName":"Toni-Lynn S."},{"reviewId":"3602587d-6696-4312-a634-327df82a708a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"At Extra Space Storage, the units are great! All being temperature controlled, covered parking for unloading /loading, brightly lit, as well as totally enclosed, with a coded gate entry. Once entering, you feel safe and secure. The building is spacious, yet simple to navigate through, along with the cleanliness, very nice, and again-a sense of peace, knowing that you are safe- at all times. If you have an emergency, needing to get in after hours, a simple call and they will work with you. Most of all- Mr. Joe, the manager, is as sweet and helpful as can be! I enjoyed talking to him, the simplicity of taking care of everything over the phone, too. He was so patient and sweet (as well as professional). Renting several storage units through the years, Extra Space Storage has been, by far, the best- all the way around. I’d recommend it without a doubt!","source":"Google","submissionTime":"2021-07-04T00:00:00","userName":"Dawn K."},{"reviewId":"b1258a0e-9408-497b-a825-dc2ca0979df3","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The process from beginning to end is almost too easy!! The staff is so nice and helpful. The facility is nice and clean. There are carts right there inside the doors for easy moving. The gates and doors are secure with an individual code. They provide the lock and 3 keys which was perfect for my situation. Highly recommend!!","source":"Google","submissionTime":"2021-06-19T00:00:00","userName":"Destiny O."},{"reviewId":"ea3e2949-c30b-43f4-8040-f5d793cd9e66","range":0,"rating":5,"reply":"Thanks for the positive review. It means a lot to our team, Lynn. We're thrilled you had a positive experience at renting with Linsey! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-06-18T12:00:00","review":"Linsey helped me and explained everything I needed to know to get in the unit and lock it. It was a great experience.","source":"Google","submissionTime":"2021-06-18T00:00:00","userName":"Lynn G."},{"reviewId":"15365335-5daa-489e-b603-72714b769600","range":0,"rating":5,"reply":"Thank you for the excellent rating, Andrea! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!\n","replyTime":"2021-06-18T13:20:00","review":"Very friendly team members! Process was super easy and quick.","source":"Google","submissionTime":"2021-06-18T00:00:00","userName":"Andrea S."},{"reviewId":"5356527e-b0eb-4f25-8974-e7058887e448","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Mr. Joe was very helpful and efficient with a positive attitude. He was a pleasure to work with!","source":"Google","submissionTime":"2021-06-09T00:00:00","userName":"Michelle B."},{"reviewId":"c5315729-67a7-43c4-ae48-2153d4ec82d8","range":0,"rating":5,"reply":"Hi Courtnie S., thank you for your review. We're glad our team was very helpful and very courteous! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-05-18T23:38:00","review":"Very helpful and very courteous! Clean facilities!","source":"Google","submissionTime":"2021-06-05T00:00:00","userName":"Courtnie S."},{"reviewId":"a2e03071-e796-4f8a-9161-53da9dfca953","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very clean, easy to navigate very secure","source":"Google","submissionTime":"2021-06-05T00:00:00","userName":"Dara D."},{"reviewId":"e58d7b89-8044-4df1-9f77-f1b9234cd4a1","range":0,"rating":5,"reply":"Thank you for your kind words, Charles. Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-06-10T13:58:00","review":"This storage experience was simple, convenient, and safe.  The halls are well lit and wide with bumper protection should the cart get out of control.\nEverything was just as expected.","source":"Google","submissionTime":"2021-06-04T00:00:00","userName":"Charles S."},{"reviewId":"c2b00c57-3321-47ec-80ad-db56865ebf3b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"My entire rental experience has been amazing! Linzie was great from start to finish. It is very clean with easy access to carts. I definitely recommend this storage facility.","source":"Google","submissionTime":"2021-05-28T00:00:00","userName":"Shannon H."},{"reviewId":"7f5bdad5-1438-426d-bc15-8d177a4c073c","range":0,"rating":5,"reply":"Hi, Brenda! Thanks for the positive review, it means a lot to our team. Please call (985) 400-2296 if you have any questions about your rental. ","replyTime":"2021-05-31T09:19:00","review":"Nice storage room","source":"Google","submissionTime":"2021-05-25T00:00:00","userName":"Brenda W."},{"reviewId":"531e8923-aebd-4f34-ada5-a9f51f223c1d","range":0,"rating":5,"reply":"Thank you for taking the time to leave a positive rating, Henry! We're thrilled you chose us for your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-21T11:33:00","review":"Great service and helpful staff.","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"henry b."},{"reviewId":"a3fb3c84-5d5a-49b4-8b0a-338cc56a958c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Michael! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-05-21T10:29:00","review":"Great service, super easy!!","source":"Google","submissionTime":"2021-05-17T00:00:00","userName":"Michael W."},{"reviewId":"df275ec4-9c9f-4657-8b05-ae89c896480a","range":0,"rating":5,"reply":"Thank you for your feedback, David! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-19T14:51:00","review":"Great service! Super clean and secure facility!","source":"Google","submissionTime":"2021-05-17T00:00:00","userName":"David B."},{"reviewId":"c5dfc84c-b92a-426c-921d-c0699b38ebf6","range":0,"rating":5,"reply":"Thank you for your kind words, Victoria. Security is our top priority and we appreciate that you have trusted us with your belongings! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-05-16T13:16:00","review":"The storage facility is nice and secure.  The people that work there are so nice and helpful","source":"Google","submissionTime":"2021-05-14T00:00:00","userName":"Victoria P."},{"reviewId":"eb68c37b-d8f1-433b-8444-b38d3e8d93cd","range":0,"rating":5,"reply":"Hi Jamie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-05-16T12:28:00","review":"Great customer service and clean new storage units.","source":"Google","submissionTime":"2021-05-14T00:00:00","userName":"Jamie P."},{"reviewId":"49b38dc6-7784-4649-830c-998688c9a7dc","range":0,"rating":5,"reply":"Hi Dana, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tracey and Joe! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-05-13T13:32:00","review":"Tracey and Joe were professional, courteous, knowledgeable and very helpful. They both made the process easy and efficient. Website clear, user friendly and informative. Premises clean and secure.","source":"Google","submissionTime":"2021-05-12T00:00:00","userName":"Dana W."},{"reviewId":"3323f2f8-c594-4a9f-a7c6-0f2b2ac5f022","range":0,"rating":4,"reply":"Thank you for your feedback, Cory! We love to hear that our customers are happy with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-13T16:59:00","review":"Cold","source":"Google","submissionTime":"2021-05-12T00:00:00","userName":"Cory S."},{"reviewId":"878373c8-2bc3-4f6c-9a50-c13782f5a105","range":0,"rating":5,"reply":"We really appreciate you taking the time to share your experience with us, Angela! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for noticing our team's hard work to keep the facility clean! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-05-04T14:17:00","review":"Signing up online was very user friendly. The options are all clear.  There is someone on-site who will answer your call and respond to your questions - as well as an online chat feature that I found very responsive and helpful. Assignment of a unit was quick. I was given a personal tour same day - very friendly welcome!  The physical space is in very good shape, very clean and well lit.  This was an extremely helpful process - easy for the customer. The rate is also comparable/competitive with what we’ve seen elsewhere.","source":"Google","submissionTime":"2021-05-04T00:00:00","userName":"Angela C."},{"reviewId":"da670cc7-a608-46d9-837f-6be58f523dbf","range":0,"rating":5,"reply":"Thanks for the great review, Adi! We're glad Tracy was very patient. Please call us at (985) 400-2296 if you have any questions!","replyTime":"2021-04-17T13:28:00","review":"5-star check in and management service. Tracy was outstanding, and very patient with all of my questions regarding the units. I would offer 6 stars to the space if possible!","source":"Google","submissionTime":"2021-04-14T00:00:00","userName":"Adi V."},{"reviewId":"169fc8b6-726c-4163-829c-27a019c7da45","range":0,"rating":5,"reply":"Thanks for the positive review, Megan! We are glad you had a great experience with Joe. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-04-15T13:16:00","review":"Had a great experience joe was super helpful and great :)!","source":"Google","submissionTime":"2021-04-10T00:00:00","userName":"Megan B."},{"reviewId":"3e52e45f-3f27-4b8b-888c-0f244bc43a13","range":0,"rating":5,"reply":"Thank you for your recommendation, Marah! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-04-13T16:17:00","review":"Amazing service both at the National call center and at the local office. The location was brand new, clean and air conditioned! It was like a storage breath of fresh air! Highly recommend.","source":"Google","submissionTime":"2021-04-07T00:00:00","userName":"Marah L."},{"reviewId":"eac9ae1f-92d2-45f2-8388-eb3f37e7ba6b","range":0,"rating":5,"reply":"Hi Jan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (985) 400-2296 or stop by the office if you need anything!\n","replyTime":"2021-04-07T12:11:00","review":"So far so good! The online process was super easy to navigate. We secured a unit for rental, went and verified the information provided, and were able to check out the unit - all of this on a Sunday which worked for our schedule but not always for office hours.","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Jan L."},{"reviewId":"c812c613-df9b-4757-9acd-73e3b055ab2c","range":0,"rating":5,"reply":"Hi Keith, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-07T14:28:00","review":"The facility was nice clean and cool. The service personnel was nice and helpful","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Keith G."},{"reviewId":"011ca557-adae-428e-984c-5cf7fbc5e48b","range":0,"rating":5,"reply":"Thank you for your feedback, Chris! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-12T09:07:00","review":"Check in was easy, the quality of units is excellent, and facility is clean.  We were able to unload furniture from a 5,000 sq. ft. home with no issue, despite needing to use an elevator to reach our units.  The customer service was top-notch and security is great.  Giving this a 5 star despite one of the elevators being out of order.","source":"Google","submissionTime":"2021-04-05T00:00:00","userName":"Chris B."},{"reviewId":"40357567-f7de-4462-85e2-9ffd53ca6e2e","range":0,"rating":5,"reply":"Thank you for the excellent rating, Cory. We are glad Linzie was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2021-03-13T13:20:00","review":"Linzie was great! Quick and professional! Very impressed with customer service!","source":"Google","submissionTime":"2021-03-08T00:00:00","userName":"Cory F."},{"reviewId":"487ff280-7289-46e3-866f-4ce669ef6865","range":0,"rating":5,"reply":"Hi Charles, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Linzie! Thank you for choosing Extra Space Storage for your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-13T09:03:00","review":"I meet Linzie, who does an awesome job, very professional, and lead her to a saving knowledge with her creator, the risen LORD Jesus Christ, the savior of all men, especially to them that belief. The facility is top notch, superior to any storage units i have every rented from, and I have rented many in many states serving the LORD.\nPlease go by and see Linzie you want be disappointed with ExtraSpace Storage located\nIn Covington LA","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"charles J."},{"reviewId":"477601e5-cee6-4136-9660-f9a1754e4064","range":0,"rating":5,"reply":"Hi Kara, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Linzie reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-12T10:14:00","review":"Very happy with our decision to rent space from Extra Space Storage. The units are clean, priced fairly and the location is easy to access. Shout out to Linzie for making the process quick and easy.","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"Kara J."},{"reviewId":"93e5a22a-4287-4b6e-a5a2-a37b3f677b48","range":0,"rating":5,"reply":"Thanks for the great review, Madalyn! We're glad Ms. Sandy was very friendly and helpful. Please call us at (985) 400-2296 if you have any questions!","replyTime":"2021-03-12T10:20:00","review":"Very friendly and helpful staff. Ms. Sandy addressed all of my questions with regards to the unit.","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"Madalyn P."},{"reviewId":"6360dc6f-d6c3-4156-830f-46f2273fe461","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Brittany was a knowledgeable & gracious worker....pleasant to work with","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"jonathan B."},{"reviewId":"8fb4aaa2-4882-4050-b239-4c2b8e2a4c10","range":0,"rating":5,"reply":"Thank you for the kind words, Barry. We're glad Linzie was able to help! Our team is here to serve you, so give us a call at (985) 400-2296 if you need any future assistance.\n","replyTime":"2021-02-25T11:07:00","review":"It was easy to sign up. The prices are affordable. Linzie was a good help. The facility is clean and easy to access.","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Barry R."},{"reviewId":"e25d37cf-b32d-4b90-8663-75c1533fc03c","range":0,"rating":3,"reply":"Tmothy, thank you for the rating. We're glad Brittany was helpful. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!","replyTime":"2021-02-20T14:18:00","review":"Brittany was helpful","source":"Google","submissionTime":"2021-02-10T00:00:00","userName":"Tmothy G."},{"reviewId":"cdb04669-a3ba-4b17-bbd0-9ce27c431b3a","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Linzie! We really appreciate the recommendation as well as the 5-star review! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-02-20T07:52:00","review":"We were looking for a 10 x 15 storage unit so we contacted Linzie with Extra Storage. Within minutes she had us setup with a 1st class storage facility.\nI would Recommend this facility 100% friendly knowledgeable  staff that will Totally make sure all your needs are met at the best price available!\nThank you Linzie and Extra Storage!\nSincerely,\nMichael Tolbert, CLL\nLoranger, Louisiana","source":"Google","submissionTime":"2021-02-08T00:00:00","userName":"Michael T."},{"reviewId":"359fb5b2-fc9e-4702-8809-ef322efec92e","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jonathan! We're happy Linzie was able to provide a smooth rental experience. We are here to help at 888-storage, so let us know if you need anything!","replyTime":"2021-01-18T11:09:00","review":"The rental process was quick and easy. Linzie was professional and helpful in showing me the various sizes of the available units. Location is convenient and brand new.","source":"Google","submissionTime":"2021-01-17T00:00:00","userName":"Jonathan G."},{"reviewId":"e1fcf1dc-5da9-4d16-be51-4372e20a6419","range":0,"rating":5,"reply":"Thank you for your kind words, Deb. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-01-12T11:04:00","review":"This is, by far, the best facility for anyone looking to rent storage space.  The building is the most secure I've seen and is easily accessible with your private code.  The staff is outstanding, helpful and courteous.  I would give it 10 stars if possible!","source":"Google","submissionTime":"2021-01-11T00:00:00","userName":"deb z."},{"reviewId":"04c4d9f5-ee35-4b4a-9b63-94a6c1e6c747","range":0,"rating":5,"reply":"Thank you for the review, Stephanie! We pride ourselves on having a friendly, accommodating staff and are so happy Linzie was able to assist you! If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2021-01-12T10:44:00","review":"Linzie with Extra Space Storage was welcoming and kind and the process was quick and smooth!  She explained all payments and terms very well and showed us a few different units to match our needs perfectly!","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"Stephanie C."},{"reviewId":"0e2c4803-5dad-4def-9520-74e8c7d9cc11","range":0,"rating":5,"reply":"Thank you for the excellent rating, Leonard! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2021-01-05T13:21:00","review":"Super easy online leasing. Cheapest storage in Covington","source":"Google","submissionTime":"2021-01-04T00:00:00","userName":"Leonard D."},{"reviewId":"f7223c8c-d1e4-48e4-b4d2-ddacb9df874d","range":0,"rating":5,"reply":"Hi Brian, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-01-05T16:53:00","review":"The facility is brand new,, so it’s super clean.  The staff is awesome and always willing to help.","source":"Google","submissionTime":"2021-01-04T00:00:00","userName":"Brian E."},{"reviewId":"2a46b1de-2104-4945-9445-fbc46b016cf1","range":0,"rating":5,"reply":"Thank you for the kind remarks, Aaron! We're so happy to hear we have your recommendation! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-01-02T15:23:00","review":"The place is clean good location very nice service will recommend to anyone","source":"Google","submissionTime":"2021-01-01T00:00:00","userName":"Aaron W."},{"reviewId":"55b4e522-74fb-43a2-be04-d3bf82dec285","range":0,"rating":5,"reply":"Thanks, David. We are so happy to hear that Brie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2020-12-31T11:21:00","review":"Brie was so helpful and welcoming.and the whole process went smoothly.","source":"Google","submissionTime":"2020-12-30T00:00:00","userName":"David S."},{"reviewId":"010bb923-4284-42a4-a81c-281a6ff6d118","range":0,"rating":5,"reply":"Asa, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2020-12-31T11:04:00","review":"Smooth move!  Thank you!","source":"Google","submissionTime":"2020-12-30T00:00:00","userName":"Asa D."},{"reviewId":"07c9f35f-0dc5-4110-9dc4-03b47e055f50","range":0,"rating":5,"reply":"Thank you for the review, Delvia! We pride ourselves on having a friendly, accommodating staff and are so happy Linzie was able to assist you! Please let us know if you need anything at 888-storage.","replyTime":"2020-12-29T11:16:00","review":"So easy to do business with. Linzie walked me through my contract over the phone and was very helpful!","source":"Google","submissionTime":"2020-12-29T00:00:00","userName":"Delvia M."},{"reviewId":"c9748394-135a-4c45-adfe-a8674b161af9","range":0,"rating":5,"reply":"Thank you for the kind remarks, Aaron! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2020-12-26T12:14:00","review":"Great place great service very nice and clean will recommend to family and friends the woman that helped me was very nice","source":"Google","submissionTime":"2020-12-26T00:00:00","userName":"Aaron W."},{"reviewId":"5e9d9473-e248-4513-b99a-2556799ed3b3","range":0,"rating":5,"reply":"Hello, Stacey. Thank you for the review. We're so glad Tiffany could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-12-26T17:07:00","review":"Tiffany was great! She was very helpful and the units are super nice","source":"Google","submissionTime":"2020-12-24T00:00:00","userName":"Stacey B."},{"reviewId":"c614ca0e-06e4-4394-a7b1-e1b1e01d88f5","range":0,"rating":5,"reply":"Thanks, Mikayla! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Call us at 888-storage if there is anything else we can do to assist you!? \n","replyTime":"2020-12-19T10:51:00","review":"The location is very convenient and it’s a nice clean open space! The units are nice and big and the pricing isn’t expensive definitely in the area. The employees are very helpful and sweet and will walk you through everything! Even show you how to use the lock and get into the facility. I also got my first month free so that was definitely a plus!","source":"Google","submissionTime":"2020-12-18T00:00:00","userName":"Mikayla D."},{"reviewId":"e8df023b-637a-4eae-b16f-a8a47984e69e","range":0,"rating":5,"reply":"Hello, Meagan. Thank you for the review. We're so glad Linzie could meet your storage needs. Please stop by the office if you need anything! Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-12-18T13:32:00","review":"Linzie was very quick, and helpful in finding me the right unit. Best prices I could find. Also, very up front with pricing. Everything was over phone/ email so no contact. Thank you Linzie!","source":"Google","submissionTime":"2020-12-17T00:00:00","userName":"meagan j."},{"reviewId":"6e78c782-acb9-4e5c-8f5e-6eaa89366f27","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jeff! We're so happy to hear Linzie was able to make your rental process hassle-free! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2020-12-16T12:52:00","review":"Linzie made the process of renting  my unit very easy and hassle free. I initially started the process online but had a computer glitch which prevented me from 100% completing the process. 9:00AM the next morning Linzie called to check if there were any issues and told me that everything could be completed when I came to see unit. She made the whole process seemless and simple.","source":"Google","submissionTime":"2020-12-15T00:00:00","userName":"Jeff C."},{"reviewId":"ed95069b-ac43-46ca-ad07-9f634df5b3e6","range":0,"rating":5,"reply":"Thank you for your kind words, Stephen. Security is our top priority and we appreciate that you have trusted us with your belongings! Call us at 888-storage if there is anything else we can do to assist you!? ","replyTime":"2020-12-16T11:30:00","review":"the staff is friendly and helpful. the building entrance is secure and easy to load and unload .I am very pleased with my storage unit.","source":"Google","submissionTime":"2020-12-15T00:00:00","userName":"Stephen L."},{"reviewId":"95db9231-8caf-495f-966d-cf6603466d73","range":0,"rating":5,"reply":"Thanks, Garett! We are so happy to hear that your experience has been positive. We take great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Thanks for recommending Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions! \n\n","replyTime":"2020-12-16T12:45:00","review":"My job requires a facility that offers secure, reliable safe access to my supplies on a daily basis.\nThis facility and staff has been awesome at meeting all my work needs with a supportive and flexible attitude. I would recommend if looking for any type storage you at least give them a look!","source":"Google","submissionTime":"2020-12-15T00:00:00","userName":"Garett S."},{"reviewId":"3ac93226-93ae-406b-ab08-f8883c860c61","range":0,"rating":5,"reply":"Thank you so much for your kind words, Amy. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, accommodating staff and are so happy Linzie and Tiffany was able to assist you! Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2020-12-11T18:00:00","review":"Although we showed up literally 1 hour after they received their business permit, Linzie and Tiffany were so helpful! They listened to what we need a storage unit for, took us to see the different sizes and  even made sure that we could use our codes. Y’all head over and see them, they are open and ready to help you with your storage needs!","source":"Google","submissionTime":"2020-12-11T00:00:00","userName":"Amy 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