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If you would like to discuss your experience further, please feel free to contact us at 888-STORAGE. We appreciate your review and are glad our facility provided a great space to store your belongings over the past year. Thank you for choosing Extra Space Storage.","replyTime":"2026-11-02T15:50:00","review":"It was a great place to keep our stuff for the year! It was unfortunate that the price went up as much as it did over the course of the year!","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"Jordan C."},{"reviewId":"a2247f1c-b8f5-4731-bcb5-3c39c2e64dba","range":0,"rating":4,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Treylor! We are glad to hear that our climate-controlled units provided a safe and reliable space for your belongings over the past year. We appreciate your support!","replyTime":"2026-11-02T15:51:00","review":"We used this storage unit for a year. It was great to store our belongings here and everything was safe and climate controlled. Would recommend!","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"Treylor E."},{"reviewId":"fdf6ab17-c919-4858-8b15-2dcf86b17ca8","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Michael! We're glad to hear that getting set up with your new unit went smoothly, and we will be sure to share your kind words with Don and the team.","replyTime":"2026-10-31T10:22:00","review":"Great experience! Don helped me get set up with my new unit and it was smooth! Great place.","source":"Google","submissionTime":"2026-10-31T00:00:00","userName":"Michael P."},{"reviewId":"53e10369-ab94-4682-a1dc-5aa687ef37a9","range":0,"rating":5,"reply":"Jarred, thank you for sharing your experience. We are glad our team could patiently help you navigate your options and find the right fit for your storage needs at Extra Space Storage.","replyTime":"2026-10-20T11:29:00","review":"Very helpful and very patient to walk me through the options to find the very best fit for me.","source":"Google","submissionTime":"2026-10-19T00:00:00","userName":"Jarred S."},{"reviewId":"d09d31e2-6586-4039-b224-1b47489ae754","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Chris. We're glad to hear that Samantha provided patient, professional service and helped make setting up your rental seamless. It's also great to know you found our facility clean and accessible. ","replyTime":"2026-10-12T17:56:00","review":"Samantha was great to work with. I stopped in 10 minutes before closing to ask about the facility. She was patient and knowledgeable  informing me of the facility and costs.  When I returned the next week, she was professional and efficient in setting up the rental. Facility is spotless and units are easily accessible.","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Chris"},{"reviewId":"e1ce1856-0a45-4af6-bce0-a62ac351c8da","range":0,"rating":3,"reply":"We aim to address all feedback promptly. We’re sorry for the recent access issues, open doors, pricing concerns, and added parking-area units. Your security and convenience matter, and we’ll share this feedback with the local team.","replyTime":"2026-10-14T14:46:00","review":"Was good up until a few months ago when they almost doubled the price, and over the last few weeks the front door has been broken so they leave the back door open, so you need to drive around and then back out when you’re done. Several times I’ve stopped by to find all doors, including into the units area, completely open. Not exactly SECURE. And on top of that, they’re now adding more units in the parking area outside the doors. So higher cost, less secure, more hassle. Do better.","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Plastic G."},{"reviewId":"e3237aec-44cc-42cb-8ee4-22a0631d9c93","range":0,"rating":5,"reply":"Kortney, thank you for sharing your experience and recommending Extra Space Storage. We're glad to hear that the process was quick and easy, our team was helpful, and you found the facility clean. We appreciate your support!","replyTime":"2026-09-28T10:48:00","review":"Quick and easy process... attendants  super helpful... unbelievably clean facility...highly recommend.","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"kortney k."},{"reviewId":"7d9aedc1-34a5-4c15-aa88-d8ca4999b993","range":0,"rating":5,"reply":"Ben, thank you for sharing your experience with Extra Space Storage. We're glad to hear that Don made your move-in and move-out process so smooth, and that you enjoyed our clean, easily accessible facility. We will be sure to share your kind words with Don and the rest of our team.","replyTime":"2026-09-22T10:46:00","review":"Don was super helpful, and made move in and move out a breeze.  Very clean and easy access facility.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Ben B."},{"reviewId":"79b39960-8c87-4f0d-a945-aba8c652d60c","range":0,"rating":5,"reply":"Melissa, thank you for sharing your experience with Extra Space Storage. We are glad to hear Don made your moving day go smoothly, and we will be sure to share your kind words with him and our team.","replyTime":"2026-09-22T10:46:00","review":"Excellent customer service - Don is the best and was super helpful on our moving day! Really appreciate the assistance.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Melissa C."},{"reviewId":"f0510624-f3a3-42b3-b66f-ad2d9bcdb1e4","range":0,"rating":5,"reply":"Tegan, thank you for sharing your experience! We're glad to hear that you appreciate our clean facility, kind team, and convenient location.","replyTime":"2026-09-25T13:33:00","review":"Extra Space Storage is a clean indoor facility. They have a kind staff, and convenient location.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Tegan C."},{"reviewId":"1dbbaf1b-3a38-4ecf-bc54-dc5e8acc71e5","range":0,"rating":5,"reply":"Thank you for sharing your experience, Sydney! We're glad to hear our team was helpful and made the storage process easy for you.","replyTime":"2026-09-21T13:41:00","review":"Very helpful and made the process easy!","source":"Google","submissionTime":"2026-09-21T00:00:00","userName":"Sydney A."},{"reviewId":"a0f3298d-4084-445c-95a9-556576062459","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Kim! We’re glad our team calmly helped you find a solution and access your unit right away.","replyTime":"2026-09-25T09:00:00","review":"I needed some help with my storage unit lock as I had lost my key and the staff was so calm and helped me find a solution right away so I could get into my unit immediately!!","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Kim M."},{"reviewId":"432d852e-51c9-48dd-a11a-fd20311b164c","range":0,"rating":5,"reply":"Malik, thank you for sharing your experience and for recommending Extra Space Storage. We are glad to hear you received great service, and we will be sure to share your kind words with Samantha and the team.","replyTime":"2026-09-16T10:04:00","review":"Great service at this location, Samantha made my experience great and I would do business here again. Highly recommended.","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Malik G."},{"reviewId":"c68a7ca0-8516-46e8-b45c-c3f003765c2b","range":0,"rating":1,"reply":"We are truly sorry to hear about your frustrating experience regarding price increases and the lack of notice at Extra Space Storage. We understand how upsetting this can be, and we apologize for the inconvenience and dissatisfaction you've encountered with our business model. We want to ensure your concerns are addressed directly. Please contact us at 888-STORAGE so we can assist you further.","replyTime":"2026-08-31T18:58:00","review":"Terrible company. Terrible business model. Jacking the price up each month with no warning or prior notice. ZERO STARS IF LIFE WAS FAIR.","source":"Google","submissionTime":"2026-08-30T00:00:00","userName":"Northside1919"},{"reviewId":"5f0b713b-f62d-44e7-b09d-d2898dc4d49d","range":0,"rating":5,"reply":"We are ecstatic to hear that Don was completely helpful and provided great customer service. Thank you for sharing your experience, Heidi!","replyTime":"2026-08-22T13:24:00","review":"Don was completely helpful. Got two units right next to each other. Great customer service","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Heidi W."},{"reviewId":"48745ee9-f95e-4a3e-9693-f55bc2995342","range":0,"rating":5,"reply":"We are absolutely thrilled to hear the dorm-sized unit was perfect for your Badger's summer storage needs. Clean facility and great staff are our standard. See you next time, Melissa!","replyTime":"2026-08-18T14:27:00","review":"Fabulous location, clean facility, and great staff!  What more can you ask for???  I rented a space for my Badget to store some items over the summer.  They have a \"dorm sized\" unit and it was absolutely perfect!  I will definitely return to them!","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Melissa S."},{"reviewId":"4243c52d-7011-4d84-8395-aa733910c8b1","range":0,"rating":5,"reply":"Mallory, we are overjoyed to hear about your great experience! Samantha's helpfulness and our three layers of security made a difference. We look forward to serving you again!","replyTime":"2026-08-17T11:44:00","review":"Excellent storage unit for the summer! It was clean, spacious, and well-maintained. I was first floor, but there was a huge cargo elevator for upper floors. There were cameras for video surveillance, and there are three layers of security, so I felt very safe leaving my stuff here. Samantha at the front desk was very kind and helpful, and she went out of her way to loan us a tool to help me take apart my desk. Huge dollies were waiting out front to move our stuff from the U-Haul to the unit. All in all, a great experience; I’d definitely use this location again!","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Mallory M."},{"reviewId":"e7cb8b2c-d0f7-4a61-8477-9929bfacfbc8","range":0,"rating":5,"reply":"Elise, we are ecstatic to hear Samantha went above and beyond for you. We'll be sure to share your kind words with her!","replyTime":"2026-08-15T15:24:00","review":"We forgot our storage unit key back in Massachusetts. Samantha, the manager, helped us out and was so wonderful. She was kind and thoughtful, going above and beyond to help us. We could not be happier with our experience.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Elise E."},{"reviewId":"04c0e162-09fa-4c5c-b689-184f1bdce1f7","range":0,"rating":5,"reply":"We are delighted to hear Don helped you find the right unit and answered all your questions. Andrew, thank you!","replyTime":"2026-06-20T15:26:00","review":"Don and Sam were a great help. Don showed us multiple units, helped us decide which unit was a good size for our needs and answered all of our questions.","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Andrew B."},{"reviewId":"1c4edbe0-9455-49d3-b41b-ae03b4903ff8","range":0,"rating":5,"reply":"Thank you, Larry! Sam's dedication to going above and beyond reflects our commitment to great service. We appreciate your recommendation of Extra Space Storage!","replyTime":"2026-08-14T13:19:00","review":"I love this place and I’ve gotten great customer service from Sam, she knows her job and she also goes about and beyond giving great customer service! I recommend extra space storage to everyone if you’re looking for storage.","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Larry L."},{"reviewId":"18945d68-451f-40d6-b778-671a9b80d4db","range":0,"rating":5,"reply":"Your positive feedback about our storage and staff means a great deal, Britton. We look forward to serving you again!","replyTime":"2026-08-12T14:28:00","review":"Great storage! Great staff!","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Britton R."},{"reviewId":"927fc2a0-23aa-4a88-9a41-7a31bd62b6a0","range":0,"rating":5,"reply":"Thank you for sharing, Lena! We'll pass along your kind words to Don for his helpful guidance with the lock.","replyTime":"2026-08-08T15:25:00","review":"Don was so helpful, showing us how to use the lock and everything!","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Lena Z."},{"reviewId":"e14acc2a-bb66-4c73-bd7b-673a9e46d51a","range":0,"rating":5,"reply":"We are privileged to hear this! Cleanliness and awesome staff are priorities we take seriously. Thank you, Jen!","replyTime":"2026-08-05T13:50:00","review":"The cleanest storage facility i have ever been to. You will not he disappointed renting here! Highly recommended.  Awesome staff!?","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Jen E."},{"reviewId":"5c47b915-941b-4477-b92f-db4e511c9cac","range":0,"rating":5,"reply":"Thank you for recommending Extra Space Storage! We greatly appreciate your positive feedback, Annette. ","replyTime":"2026-07-31T15:07:00","review":"Love this company needed a storage talked Sam. She is vert help i recommed comeing here","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Annette C."},{"reviewId":"f2e50218-7b1b-4f87-b7b2-c3e7c138978b","range":0,"rating":5,"reply":"Thank you immensely, Richard! We're glad Don delivered such a great experience in a clean, welcoming space.","replyTime":"2026-07-27T15:43:00","review":"Don was amazing and very helpful. Such a nice and clean place!!","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Richard H."},{"reviewId":"1fc3b68a-b558-4bac-8190-51eea5e7f97b","range":0,"rating":5,"reply":"Thank you for taking the time to share this! We're glad Extra Space Storage is a great fit for your needs.","replyTime":"2026-07-25T15:14:00","review":"Such a great place to store!","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Sad M."},{"reviewId":"815b9375-eda5-416c-ad92-a6c46f263177","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Ken has been a wonderful manager and that you found our facilities clean and helpful. Thank you for sharing!","replyTime":"2024-07-20T13:20:00","review":"I’d like to leave a good word for the great manager Samatha here. She is professional, great with people, communication is highlighted and very helpful. Great to see her here for so long. Too many manager came and gone before who were not the best. Congratulations on being able to have one stable manager for a long period of time. A breath of fresh air.","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Vera"},{"reviewId":"dbcbd9e8-b8fc-4ef2-864d-083216fd189e","range":0,"rating":5,"reply":"Kristin, we are glad to hear Samantha helped alleviate your anxiety and made your experience easier. We'll share your kind words with her!","replyTime":"2026-07-20T13:37:00","review":"Samantha helped alleviate a lot of anxiety for me when I reached out to her regarding an issue I was having. She was accommodating and empathetic and made my life easier. Highly recommend!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"kristin t."},{"reviewId":"3f933793-91ba-4d27-8db6-1234f5a74dab","range":0,"rating":5,"reply":"Thank you, Maggie! We're glad you enjoyed the people and clean storage at Extra Space Storage.","replyTime":"2026-07-15T13:24:00","review":"Great place, great people, clean storage!","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Maggie J."},{"reviewId":"f5c9f4e3-fa0d-401b-bf19-57d1a639b623","range":0,"rating":5,"reply":"Thank you for sharing, Maile! We're glad Don made your experience great. We'll pass along your kind words to him!","replyTime":"2026-07-14T13:34:00","review":"Don was really helpful and showed us around the space!","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Maile L."},{"reviewId":"13909074-0f72-43dd-b128-40eca8ab3a19","range":0,"rating":5,"reply":"Thank you, Julie! Great rate, easy process, and secure indoor space — we're glad it all came together for you.","replyTime":"2026-07-09T14:56:00","review":"Reserved online and got a great rate and great space.   Easy and painless.  Love the fact that these spaces are indoors and very secure.","source":"Google","submissionTime":"2026-07-09T00:00:00","userName":"Julie K."},{"reviewId":"2cb654c6-e8e5-4c82-8778-6117fb325146","range":0,"rating":1,"reply":"It's regrettable to hear about the rate increase. Please call us at (608) 466-6555 so we can address your billing concerns directly.","replyTime":"2026-07-06T17:19:00","review":"THEY ALMOST DOUBLE THEIR RATES AFTER YOUR FIRST PRE-PAID TERM.\nI prepaid in full for 4 months at a rate of $34/month. After my first 4 months, my rate monthly rate shot up from $34/month to $63/month. That is almost a 100% increase.\nI was not notified that my initial rate would change so quickly or by so much. This feels extremely scummy. Based on this, I would not recommend.","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Ellen Y."},{"reviewId":"3ffac374-a74d-4f0b-90ec-d6df17193772","range":0,"rating":5,"reply":"Thank you, Samantha! We're glad Don made your experience a great one. We'll be sure to share your kind words with him.","replyTime":"2026-06-26T09:50:00","review":"Don was very helpful! I really appreciated the time he took to help me.","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Samantha V."},{"reviewId":"919814c3-33e9-4a68-8144-a7ee5483c109","range":0,"rating":5,"reply":"Thank you immensely for the kind words Fatlume! We're glad Samantha made your experience perfect.","replyTime":"2026-06-22T11:36:00","review":"Perfect experincr with Samantha!","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Fatlume B."},{"reviewId":"347082f4-314f-45d3-85cf-b19685f8c662","range":0,"rating":5,"reply":"Chloe, we are glad to hear Samantha was awesome and helpful! Thanks for recommending us and noting our clear directions.","replyTime":"2026-05-29T13:42:00","review":"Samantha was awesome and super helpful. Check in was easy and directions were very clear. Would recommend!","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Chloe S."},{"reviewId":"91d9afb8-377b-4a70-8eaa-cd4a7395f63b","range":0,"rating":5,"reply":"Your positive experience with Samantha is greatly appreciated. Thank you, Lorraine, for sharing your feedback.","replyTime":"2026-05-29T16:58:00","review":"Samantha is awesome. Takes the time to assist me with any questions I have and solves them immediately.","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Lorraine A."},{"reviewId":"5d63b667-44c9-4454-acd6-45231b9f10f7","range":0,"rating":5,"reply":"Thank you for your review, Mathiam! We're thrilled Samantha made your moving process smoother with her friendly, responsive service.","replyTime":"2026-05-20T13:05:00","review":"Samantha at the location on Deming way was fabulous to work with. She is friendly and very responsive. Thank you, Samantha for making the process of moving a little less stressful.","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"Mathiam M."},{"reviewId":"b66f3f5f-5ccd-43e2-b437-3501c66a0057","range":0,"rating":5,"reply":"Thank you immensely for recommending Samantha! We're thrilled she provided such helpful service for your storage needs, Abes.","replyTime":"2026-05-14T10:17:00","review":"Great job are doing, Samantha is awesome and helpful, was wonderful to get help from her. I would absolutely recommend her for everyone who wants to rent a storage unit.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Abes G."},{"reviewId":"8d82dd63-5100-4ca0-84e7-113a4468ec21","range":0,"rating":1,"reply":"It's unfortunate to hear about your experience, Anin. Please feel free to reach out to us at (608) 466-6555 to discuss this further. Thank you for your feedback.","replyTime":"2026-05-08T11:56:00","review":"The staff is mostly friendly but the old guy is really mean. Not socialable at all.\nHe yelled at a customer that was going to put her leaking garbage bag in the dumpster in front of everyone in the garage.\nI watched her get the leaking bag into her car and the old guy just stood by the dumpster and watched her until she left like she was going to do something wrong.\nThat was a really awkward experience to watch happen when I'm just trying to get my camping equipment.","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Anin"},{"reviewId":"728a7edf-7000-4a29-890e-2f54de830570","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-07-03T13:30:00","review":"Getting set up was simple and easy. The customer service was very helpful.\nGreat prices! Clean storage unit!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Eric B."},{"reviewId":"1ec1d602-63e4-4aad-82be-ab1bcda4422d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Sebastian! We're glad our location felt safe and secure and that our staff provided helpful, friendly service.","replyTime":"2026-05-04T08:56:00","review":"Location was safe and secure and staff were very helpful and friendly!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Sebastian F."},{"reviewId":"55d28175-6959-42af-9295-c4d0032dcc0d","range":0,"rating":5,"reply":"We are pleased to hear Don provided helpful service with your payment backdating. Thanks for recommending us Kiersten!","replyTime":"2026-04-27T11:51:00","review":"Don was so helpful with backdating my next months payment since I forgot to cancel. Will recommend him and this space to everyone!","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Kiersten O."},{"reviewId":"388a2f38-6435-465b-9ab1-8191ea776b69","range":0,"rating":5,"reply":"Thank you for the excellent review Brian! We're glad Don provided helpful service showing you different units and facilities.","replyTime":"2026-04-25T15:52:00","review":"Excellent experience renting a unit.  Don was very helpful, showed me several units of different sizes and the layout of the facility.  Very easy process","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Brian A."},{"reviewId":"7ea82f23-8285-43b7-a37c-532e0039d178","range":0,"rating":3,"reply":"Thank you for your honesty about our facility, Willow. We'll address bathroom cleanliness and dumpster access. Contact us at (608) 466-6555 to discuss your concerns.","replyTime":"2026-04-19T15:46:00","review":"The storage units themselves are well maintained. You'll come to a clean storage unit for sure.\nEverytime we are at our unit, staff walks the halls or the facility to do check overs. We have seen multiple staff members doing walk throughs almost every time we are there. Definitely a secure building with tight security.  But, they check the bathrooms. So I'm kind of confused why they are never clean.\nThere is frequently garbage piled up in the bathrooms, there has never been soap in the dispenser since we have rented space here. The toilets are almost always gross. Toilet paper is very scarce.\nThere is also no dumpster open to the public, making it kind of difficult once you move things over here and if something breaks, you have to relocate the broken pieces. We had a huge lamp that broke and no where to put the large shards of glass.\n\nThe staff is friendly when we encounter them except for one guy that kind of seems leary of us Everytime he interacts with us.\nI don't know if I would recommend THIS specific location but you will get a clean space to store your belongings. Just not so clean the rest of the place.","source":"Google","submissionTime":"2026-04-19T00:00:00","userName":"Willow R."},{"reviewId":"d1c66f8b-4c49-46d0-9e73-8f8d53e265c9","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our helpful and friendly staff!","replyTime":"2026-04-16T11:40:00","review":"So helpful, love the friendly staff.","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"heather33f"},{"reviewId":"215e857d-978b-448f-95b5-2d665b34bb00","range":0,"rating":5,"reply":"Your review is appreciated Della! Thanks for recommending us and sharing your wonderful experience with Extra Space Storage.","replyTime":"2026-04-15T12:55:00","review":"Everyone was great my experience was  wonderful I would recommend","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Della B."},{"reviewId":"988a8240-3f2b-4245-abf4-3322233bdc2a","range":0,"rating":5,"reply":"We are glad to hear you had the easiest experience ever! Thanks for your kind words about our cheerful service, Ann.","replyTime":"2026-04-09T15:27:00","review":"Easiest experience ever. Answers\nAnswered all my questions cheerfully, even the stupid ones!","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Ann B."},{"reviewId":"5b6bb2a9-6d73-4256-9193-9525da26778d","range":0,"rating":5,"reply":"We are thrilled to hear you found our space clean and safe with great customer service! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2025-08-20T07:30:00","review":"All good. Clean safe space. Great customer service.","source":"Google","submissionTime":"2026-03-31T00:00:00","userName":"Denise B."},{"reviewId":"8667fba7-f06b-4ca9-ab2e-401d6a1e95bb","range":0,"rating":5,"reply":"Thank you for highlighting our great support and cleanliness! We're thrilled you had such a positive experience, Karen.","replyTime":"2026-03-29T09:31:00","review":"Great support and very clean!","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Karen G."},{"reviewId":"61b13466-5314-4ed1-bec5-4aeb756c094f","range":0,"rating":5,"reply":"We are delighted to hear about your five-star service experience with Samantha Burnette! Thank you, Shaponda, for the positive feedback.","replyTime":"2026-03-27T18:09:00","review":"Five-star service from Samantha Burnette! She is professional, friendly, and very thorough. She made sure my unit was perfect and explained everything I needed to know. Thank you, Samantha, for the help","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Shaponda J."},{"reviewId":"d2052090-8130-475d-8cec-954aee8ba282","range":0,"rating":5,"reply":"We are pleased to hear Sam and Don provided knowledgeable service! Thanks for choosing our clean, accessible storage facility. Thank you for your review, Katie. ","replyTime":"2026-03-24T10:39:00","review":"Toured the site today with Sam and Don and they were both so knowledgeable and answered all my questions about unit sizes and pricing. The site was so clean with easily accessible units. What a great place to rent extra storage!","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Katie L."},{"reviewId":"26e8df5d-1cc9-43f8-8778-13d8c13a27fc","range":0,"rating":5,"reply":"We deeply cherish your feedback about Don being super helpful, friendly and respectful! Thank you for the great rating, Michaela. ","replyTime":"2026-03-17T15:13:00","review":"Don was super helpful, friendly and respectful!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Michaela T."},{"reviewId":"c4eb9bf9-1209-4821-9c14-5e3c90d4bde0","range":0,"rating":5,"reply":"Thank you for your positive feedback, Casey! We're excited to hear that you had a great experience with us.","replyTime":"2026-03-14T12:09:00","review":"Great space, great people. Highly recommend.","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Casey"},{"reviewId":"62057474-9475-4a40-9411-640c638b2a3f","range":0,"rating":5,"reply":"Thank you immensely for recommending us, Barb! We're pleased our clean units, helpful staff, and climate control met your storage needs.","replyTime":"2026-03-12T07:59:00","review":"The units were clean, the staff was very helpful, you knew the items were going to be safe and have climate control. I highly recommend this company.","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"barb m."},{"reviewId":"0d850a8a-1106-4c18-a357-b2d27ae7f5ab","range":0,"rating":5,"reply":"We are grateful for your kind words about our online rental process and Don's helpful tour! Thrilled you found us secure, clean, and accessible.","replyTime":"2026-03-07T09:50:00","review":"Just rented a unit online and it was super easy… went in to get my keys and code and was helped by Don who gave me a 50 cent tour that was worth a dollar! The place is secure and clean, easy to access and has great rates!","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Sara J."},{"reviewId":"7397e94a-bdbe-48ae-8179-edd79e53c77e","range":0,"rating":5,"reply":"Thank you for the wonderful feedback, Frank! We’re so glad to hear Samantha made ending your contract effortless and that you found our facility clean and easy to use.","replyTime":"2026-03-01T09:12:00","review":"Helpful staff. Such an easy experience. Always clean. Samantha made it effortless to end our contract. Would absolutely use Extra Space in Middleton again in the future. Thank you.","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Frank L."},{"reviewId":"da8566bb-dbac-4271-a7f8-df4b7f96daf8","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We're pleased your units are clean and well-maintained for your storage needs.","replyTime":"2026-02-26T12:45:00","review":"Xtra Space Storage has been wonderful to work with in providing for our storage needs.  Units are clean and well maintained.","source":"Google","submissionTime":"2026-02-26T00:00:00","userName":"Eric I."},{"reviewId":"d79f01b1-a987-4cd6-97d9-e87546b64962","range":0,"rating":5,"reply":"Hi Ary, thanks for leaving a rating! We're happy to hear you had a great experience!","replyTime":"2025-07-23T18:38:00","review":"I particularly enjoy the Middleton storage location at Deming Way, it is very clean, great lighting and convenient access indoor port so you can be away from rain/heat/snow when loading and/or unloading your stuff from the car. Also, kudos to store manager Samantha for making things super easy upon booking, registration and initially touring the storage facility.","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Ary A."},{"reviewId":"fc1ea6e0-7e54-44a9-9e36-333c5b2d7b4d","range":0,"rating":5,"reply":"We are overjoyed to hear that our team was able to help you during a stressful time. Thank you for sharing your experience with us, Pharoah.","replyTime":"2026-02-16T15:18:00","review":"Very friendly and helpful during a time that was very stressful??","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"pharoah W."},{"reviewId":"aecf3200-e819-4cdf-bd42-c153b9dfb96f","range":0,"rating":4,"reply":"We are privileged to have served you. Thank you for your feedback.","replyTime":"2026-02-14T16:23:00","review":"Don was very thorough polite.","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Susan D."},{"reviewId":"c0dafc8e-9540-4eae-99b4-7d914a8a1ba8","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are delighted to hear about your smooth experience at Extra Space Storage.","replyTime":"2026-02-13T14:00:00","review":"Smooth experience","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Phong N."},{"reviewId":"383a6f1c-23a5-4cfd-9921-885fbac6afd5","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Samantha at Extra Space Storage. We're excited to hear that she was helpful and accommodating during your unexpected move.","replyTime":"2026-02-13T17:03:00","review":"Samantha, the store manager, was incredibly helpful and accommodating when I needed a storage unit on short notice after having to move out of my apartment unexpectedly. She was cordial, straightforward, and made the entire process smooth and stress free. I truly appreciate her professionalism and would highly recommend contacting her if you're in need of storage space.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Aldemar C."},{"reviewId":"b7a04dff-ead9-41b8-b5f3-b023a9614924","range":0,"rating":5,"reply":"We're excited to hear that Don was great! Thank you for sharing your experience with us.","replyTime":"2026-02-13T18:45:00","review":"Don was great! The whole process was simple and quick. Highly recommend!","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Avaya H."},{"reviewId":"ea1a4f13-16dd-48f4-a937-03275f07cea5","range":0,"rating":5,"reply":"We are ecstatic to hear about your organized experience! Don's helpfulness with options and tour made the difference. Thank you for recommending us!","replyTime":"2026-01-30T07:36:00","review":"Very organized and efficient experience. Don was very helpful explaining options and showing me around. Recommend highly!","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Kelly C."},{"reviewId":"928b6585-0cee-4bc2-a859-4ca85423901a","range":0,"rating":5,"reply":"Thank you for highlighting our accommodating service and pleasant staff. We're delighted you found us easy to access!","replyTime":"2026-01-26T14:01:00","review":"Super accommodating, easy in and out, and pleasant staff. Highly recommended","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"mandi"},{"reviewId":"fddd01bb-367d-4ca6-b693-fe976817c3ae","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're thrilled our indoor storage and easy access made your move convenient.","replyTime":"2026-01-24T14:29:00","review":"This storage unit is amazing!! Easy to drive in and drop off stuff all inside.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Ben S."},{"reviewId":"e9f85647-5fa2-453b-aa6b-65529762b9a5","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're thrilled our indoor storage and easy access made your move convenient.","replyTime":"2026-01-24T14:29:00","review":"This storage unit is amazing!! Easy to drive in and drop off stuff all inside.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Ben S."},{"reviewId":"d05874ba-2b9e-4ca8-8fc4-ddd044db13b3","range":0,"rating":5,"reply":"Thanks for the kind words about Don and our indoor storage options. We're glad you found the perfect size!","replyTime":"2026-01-13T15:04:00","review":"Don showed me around and let me see a couple of options to help me decide what size I'd need. I like that it's all indoor storage, including the unloading area.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Paul K."},{"reviewId":"d5232166-0c74-48f4-a8c6-dc3b958b054a","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you found our facility clean and secure. Samantha will appreciate your kind words about her professional service.","replyTime":"2026-01-10T11:34:00","review":"Great place to store your stuff. Brand new/very clean/secure. Samantha (Middleton, WI facility) was very professional and fast to respond to any request","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Sean K."},{"reviewId":"78a73eba-5cac-4a06-be6b-eb645e8bc1a9","range":0,"rating":5,"reply":"Thank you for the amazing feedback! We're thrilled our helpful staff made your experience excellent. Your recommendation means everything to us!","replyTime":"2026-01-10T14:16:00","review":"Amazing experience very helpful staff would recommend 100%","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Burke S."},{"reviewId":"a20394e3-8040-41d6-b07a-655a1b4d27ff","range":0,"rating":5,"reply":"We are thrilled to hear Don provided friendly, courteous service! Your positive feedback about his helpfulness means everything.","replyTime":"2026-01-09T13:05:00","review":"Don was friendly, courteous, and extremely helpful.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Les G."},{"reviewId":"77992957-a829-48fb-96df-205a00708f43","range":0,"rating":5,"reply":"We sincerely value your recommendation! Samantha's problem-solving approach and our clean Middleton facility reflect our commitment to helping customers.","replyTime":"2026-01-09T07:45:00","review":"The facility in Middleton is clean and well lit. The Store Manager, Samantha, was helpful and answered all my questions in a helpful manner. I had some financial limitations and Samantha was able to problem solve the best solution for me. I highly recommend Extra Space on Demming Way.","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"SC L."},{"reviewId":"408641f3-fc01-4084-b13b-efc9ceaa36d2","range":0,"rating":5,"reply":"Thanks for highlighting our clean space and helpful staff. We appreciate your positive feedback about the moving experience.","replyTime":"2026-01-06T08:41:00","review":"Clean and great space. Very easy to move things and very helpful staff","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Lini M."},{"reviewId":"b7b2b1d4-7ce7-4392-83e6-55aa0a0fca06","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Donald helped with your unit switch and you're happy with our clean facility and improved access.","replyTime":"2025-12-30T11:33:00","review":"It’s been a great experience renting at Extra Space! Donald was a huge help getting my unit switched over when I wasn’t happy with the first one being on an upper floor. The place is always clean and since they replaced both garage doors last year I haven’t had any issues with access.\n\nDefinitely recommend.","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Trezy W."},{"reviewId":"40b056b1-36b3-4928-8db7-6617de12862e","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thanks for choosing Extra Space Storage for your storage needs.","replyTime":"2025-12-27T10:00:00","review":"Great experience !","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Marie F."},{"reviewId":"5cf5c063-cc84-405a-80dc-c88417d96ad6","range":0,"rating":5,"reply":"We are thrilled to hear Samantha helped you find the perfect unit! Thanks for choosing our clean storage space.","replyTime":"2025-09-30T15:12:00","review":"Samantha was very thorough and helped us pick the exact storage unit we needed. What a clean space and wonderful experience!","source":"Google","submissionTime":"2025-12-26T00:00:00","userName":"Marilyn K."},{"reviewId":"69b6481c-878c-4e54-b518-725a850edce7","range":0,"rating":5,"reply":"Thanks for highlighting Samantha's patient service and our temperature-controlled, clean facility. The heated pick-up zone convenience during colder weather makes all the difference!","replyTime":"2025-12-11T10:52:00","review":"Extra Space Storage was absolutely delightful during with the entire process. From the moment I called, I felt a sense of calm and confidence - which is saying something, as I was initially quite nervous about choosing the right storage size!\n\nA massive thank you to Samantha, whose kind and patient service immediately put me at ease. Her friendly demeanor and genuine helpfulness made a potentially stressful situation pleasant. That kind of service is truly rare and deeply appreciated.\n\nI am so glad I chose a facility that prioritizes the protection of my belongings. The temperature-controlled environment and the super-clean premises offer total peace of mind, knowing all my items are safe from extreme weather and dust.\n\nConvenience: The heated pick-up and drop-off zone is a game-changer during colder weather!\n\nOverall, the combination of a high-quality, protected facility and genuinely kind service makes Extra Space Storage a standout choice.","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Tessa B."},{"reviewId":"ba3549ac-c7d5-4a37-8f46-c9f8a76d906b","range":0,"rating":2,"reply":"We are concerned to hear about the door code issues and staff experience. Please contact us at (608) 466-6555 to resolve these concerns.","replyTime":"2025-11-24T07:26:00","review":"Inconvent store, the door code often doesn't work and there is no help available outside the regular work hours. The guy who works here is very rude.","source":"Google","submissionTime":"2025-11-23T00:00:00","userName":"Pan"},{"reviewId":"aab4e92f-867b-4fe9-93ca-bbdc3e2d6e2e","range":0,"rating":5,"reply":"We are pleased to hear Don did a great job! Your review is appreciated.","replyTime":"2025-11-21T13:01:00","review":"Don did a great job!","source":"Google","submissionTime":"2025-11-21T00:00:00","userName":"Kim L."},{"reviewId":"3fb660d2-05e9-4e56-aca5-49e1fc6dc926","range":0,"rating":5,"reply":"We are happy to hear Don made your visit enjoyable! Thanks for appreciating his friendly approach and humor.","replyTime":"2025-11-08T13:53:00","review":"Don did a great job showing us around and jumped right in with our jokes :) Highly recommend!","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"carissa l."},{"reviewId":"3251724c-4837-40ea-9f86-9c2ff1afc7f7","range":0,"rating":5,"reply":"Thank you for the kind words about Don! We're thrilled he provided excellent service during your tour.","replyTime":"2025-11-08T13:54:00","review":"Don is awesome. He gave us a tour and put up with our nonsense. Thank you Don!","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"Hanna S."},{"reviewId":"74a73c56-79f6-45a8-bdf8-edd0e42307b2","range":0,"rating":5,"reply":"We deeply cherish your feedback about our smooth process, clean facility, and climate controlled units. Thank you for choosing us!","replyTime":"2025-11-06T08:13:00","review":"Process has been smooth and helpful so far. Facility looks nice and clean. Easy access. Like the option for larger climate controlled units","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Skylark G."},{"reviewId":"755e77d4-1d81-4c55-bbeb-80fbfeb8aed9","range":0,"rating":5,"reply":"We are thrilled to hear Don helped you find the perfect size for your storage needs!","replyTime":"2025-10-27T11:33:00","review":"Don was very helpful in helping me select the proper size I needed","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Austin R."},{"reviewId":"1bb87233-4831-4f8b-b568-981a4c12b8e2","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Don's helpful service with the unit setup and lock system!","replyTime":"2025-10-26T10:34:00","review":"Don was a great in helping me find my unit and understanding the lock/entry system. Gave me a quick tour and made sure I was set up to haul in my things. Was able to sign up with a great price as well! Thank","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Laura K."},{"reviewId":"f0645153-6940-49e7-8b01-194c02b0d1d5","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Don! We're glad he made your transaction easy.","replyTime":"2025-10-26T08:13:00","review":"Great working with Don. Shiwed.me a few untis and made transaction very easy.","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"Maria N."},{"reviewId":"b1f80c11-eb69-4ac4-8315-c8b8cd57c2ab","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found a great deal and enjoyed our friendly service! Welcome back!","replyTime":"2025-10-14T12:36:00","review":"Great deal and very friendly service!  Return customer to extra space storage!","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Lisa J."},{"reviewId":"01051307-ae4f-4fbb-830c-b566fa141256","range":0,"rating":5,"reply":"We greatly appreciate your recommendation! Don will be thrilled to hear about your positive experience with Extra Space Storage.","replyTime":"2025-10-11T13:36:00","review":"Don was awesome to work with! Would highly recommend for your storage needs.","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Kolten W."},{"reviewId":"f4478b8c-6c94-460f-a6df-c1669d9aa5b4","range":0,"rating":5,"reply":"We deeply cherish your kind words about Samantha and our clean facilities! Thank you for choosing Extra Space Storage.","replyTime":"2025-10-11T15:11:00","review":"Samantha is very helpful.  Clean storage facilities!","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"A z."},{"reviewId":"ddb8136b-748b-4ddf-bbba-8ab49a79e201","range":0,"rating":5,"reply":"Thank you for sharing your wonderful feedback about our clean, secure facility and Don's helpful service!","replyTime":"2025-10-07T12:38:00","review":"Great facility, very clean, very secure. I would highly recommend, great experiences with the staff, Don helped me move out and he was very friendly and helpful!","source":"Google","submissionTime":"2025-10-07T00:00:00","userName":"Erin W."},{"reviewId":"fd75628c-0260-45cb-b063-62212a633ad7","range":0,"rating":5,"reply":"We are overjoyed to hear Don provided great help with a positive attitude and hassle-free experience!","replyTime":"2025-10-07T18:23:00","review":"Don was such a great help. Positive attitude and I was in and out no hassle.","source":"Google","submissionTime":"2025-10-07T00:00:00","userName":"Jhanae H."},{"reviewId":"def880ef-645d-4acd-afb1-5712d75f5220","range":0,"rating":5,"reply":"We are pleased to hear you found our staff helpful and knowledgeable. Thanks for recommending our clean, well-maintained facility!","replyTime":"2025-10-06T12:51:00","review":"Very helpful, knowledgeable staff. The facility is extremely clean and well maintained. Recommend it highly.","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Gregory S."},{"reviewId":"6332631a-2184-44ac-80c5-d25723f536e1","range":0,"rating":5,"reply":"We are excited to hear about your awesome experience! Thanks for highlighting Don's great service and quick sign up process.","replyTime":"2025-10-03T17:47:00","review":"Awesome service! Pretty quick sign up. Don is nice.","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Margaret M."},{"reviewId":"147c0978-0180-4380-b656-386f6f1128a5","range":0,"rating":5,"reply":"Your positive experience with Samantha means everything! Her professionalism and customer service skills make our team shine. Thanks for recognizing her excellence!","replyTime":"2025-09-26T07:54:00","review":"Samantha has time and time again given me excellent customer service.\n\nEach time she has exhibited a broad skillset including proficiency in the management of the storage units, acting with a sense of urgency and meeting customer needs to their satisfaction.  To me, when you add these up, it amounts to true  professionalism.","source":"Google","submissionTime":"2025-09-25T00:00:00","userName":"T R."},{"reviewId":"1699a1ac-c512-4837-96c5-9055d946ba2d","range":0,"rating":1,"reply":"Please accept our apologies for the pricing concerns. We understand your frustration and want to address this. Please contact us at (608) 466-6555 to discuss.","replyTime":"2025-09-18T08:10:00","review":"Facility is nice, however:\n\nExtra Space Storage uses bait-and-switch pricing. Expect your initial rate to double within a few months, even if they do not label it as an introductory offer.\nIf you consider renting here, ask for a written guarantee that your ‘street rate’ will stay the same throughout your lease. They will refuse, but at least you will force them to tell the truth asking if this way.","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"John L."},{"reviewId":"d9a69df4-350f-4ed1-a5a1-a402e5d3518e","range":0,"rating":5,"reply":"We are happy to hear Samantha made your experience easy and simple! Thanks for recommending her.","replyTime":"2025-09-18T08:31:00","review":"Samantha was wonderful, helpful and kind.  Made the process easy and simple.  Would recommend her.","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"G"},{"reviewId":"1b6e9dd7-5e58-4df7-be09-3580eda10226","range":0,"rating":5,"reply":"Thank you for your review! We're glad Samantha provided great service and made the process easy for you.","replyTime":"2025-09-16T07:56:00","review":"Samantha did a great job explaining the process and introducing us to the space.  She took alot of pride in her job and was super friendly!  Securing the storage space was simple and efficient.   Thank You!","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Tanya K."},{"reviewId":"61007dda-9757-41b6-b155-508592d34427","range":0,"rating":5,"reply":"We are glad to hear you had a great experience at our location with Samantha!","replyTime":"2025-09-09T08:34:00","review":"Great location and excellent service from Samantha!","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Louis M."},{"reviewId":"0ebb9976-68c0-42ca-a3a6-0dcc409a9095","range":0,"rating":5,"reply":"Thank you for taking the time to share this! So glad our safe, clean space and friendly staff made us the BEST choice for you.","replyTime":"2025-09-07T10:49:00","review":"It is the BEST place in the Madison area to store your stuff.  The place is safe, clean and the staff is beyond friendly","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Tony C."},{"reviewId":"294556db-3ed5-43d5-bb56-8e473c363e66","range":0,"rating":5,"reply":"Thanks for the wonderful review! Don's helpful and responsive service makes us proud. We're thrilled you had such a great experience!","replyTime":"2025-08-02T11:57:00","review":"Don was exceptionally helpful and responsive and it was a wonderful experience!","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Joshua D."},{"reviewId":"7e9181f4-cf7d-4b61-96fb-142944b3a838","range":0,"rating":2,"reply":"It's regrettable to hear about the light timer issue making organizing frustrating. We appreciate your feedback about maintenance and safety. Please contact us at (608) 466-6555.","replyTime":"2025-08-01T14:15:00","review":"This storage facility is well maintained, very clean, and has great flat beds to move your items. It also feels safe to walk into.  The issue is the timer on the lights. If you are a single person or don’t have someone to go with you, the lights time out at about every 5 minutes. So if you want to organize your items, it is frustrating and inconvenient if you didn’t bring someone with you.  For over $200 which is the price it goes up to after 1 year, I feel it is not worth the trouble if you are using this space to consistently change out your items. I’m don’t think I would use them again for this reason but otherwise it is a great space.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Colleen Y."},{"reviewId":"aadbe806-0484-42ab-a476-2f1fafcfcf86","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our store manager, Samantha Burnette. Thank you for sharing your feedback!","replyTime":"2025-07-30T16:19:00","review":"Signed up for a new unit online.  Got there and discovered I needed a different unit.  Store manager Samantha Burnette professionally took care of that.  Everything was clean and what I needed.","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"Scott M."},{"reviewId":"e56cf143-b960-45d5-864c-78b0091b9e26","range":0,"rating":5,"reply":"We are grateful for your recommendation! So happy Samantha helped you find suitable storage. Your feedback means everything!","replyTime":"2025-07-27T11:19:00","review":"I would highly recommend this company! I deeply appreciate the help from Samantha in helping me reserve suitable storage here.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Dejun S."},{"reviewId":"c31a769b-9fc3-4b8d-a340-e6fe7b752a14","range":0,"rating":1,"reply":"Please contact (608) 466-6555.","replyTime":"2025-07-27T08:03:00","review":"DO NOT RENT FROM THIS PLACE. I have no idea how the company can justify such crazy rent increases in the short amount of time I have had the unit. Getting out of here ASAP. The main door was broken most the time I even had the unit too. What a terrible group of people making decisions there.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"T W."},{"reviewId":"c64d72bf-02f1-4cd4-b7ad-ec2a162bd11e","range":0,"rating":5,"reply":"We are thrilled to hear Samatha provided amazing help and made you feel at ease with your rental agreement!","replyTime":"2025-07-25T09:30:00","review":"Samatha was an amazing help to me today answered all question and made me feel at ease with my rental agreement.","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Mike R."},{"reviewId":"384aaec5-e767-4f09-a0c4-b564a76a3766","range":0,"rating":5,"reply":"We are delighted to hear you're totally satisfied! Thanks for highlighting our climate control, security, and friendly staff.","replyTime":"2025-07-15T10:31:00","review":"Best storage facility I have used. You really can't beat climate controlled. Super secure and clean. I had a very reasonable introductory rate. Very friendly and helpful staff.  I am a totally satisfied customer!","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Katherine M."},{"reviewId":"16159b42-f5f8-43f3-afd2-d3aa0ecaedf3","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for highlighting our clean facility and friendly team during your move.","replyTime":"2025-07-08T07:44:00","review":"Was a great experience. Easy to use, get in and out, and always clean. Was a very pleasant interaction with the team at this location as well. Made a stressful time with moving just that much easier!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Russell C."},{"reviewId":"d808d1fc-15d8-439a-bd45-66bebdc884b5","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Samantha! Her genuine and helpful nature truly makes a difference.","replyTime":"2025-07-03T17:56:00","review":"I now have a unit at the Middleton Wisconsin location and honestly Samantha is such an incredibly wonderful human. She was so helpful and so sweet and so understanding. Very genuine and very real. I’m very happy that I picked this place!","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"zoe"},{"reviewId":"b4dd8705-3047-44d0-a0c2-79a186bb8396","range":0,"rating":5,"reply":"We're privileged to hear that signing up was easy and the space is clean. Thank you for sharing your experience with us.","replyTime":"2025-06-28T12:50:00","review":"Sign up was easy, the space is really clean. Very happy with my choice","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Lisa S."},{"reviewId":"686a05a1-60e8-4c40-800d-93369e505ba5","range":0,"rating":3,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I’m a little disappointed. I’ve had this storage unit for 2 months and now all of sudden they want to raise the rates on the storage units that’s crazy. The mangers are awesome but unexpected raises in unit prices it’s ridiculous. Go find a better storage unit that doesn’t raise its rates on you after 2 months for one of the smaller units can get it’s now 90$ instead of 60$ crazy. Look other places!!","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Angelo M."},{"reviewId":"5f1228c4-72ed-4c00-842b-759634613eae","range":0,"rating":2,"reply":"Thanks for the rating, Iam. We would love to earn a 5-star rating. Please let us know how we can improve in the future. ","replyTime":"2025-06-14T21:15:00","review":"Over the last year, the temperature stayed fairly consistent at around 75° on all 3 floors, the last few months before it warmed outside, someone turned the heat down so it got fairly cold on the second and third floors (well the first floor stays the same). Now that it's hot outside someone set the thermostat to 80+ for the second and third floors but it's still set to 75° for the first floor. That being said some very important items have been destroyed both because of the extreme temperature fluctuation and heat. That all being said why does the first floor get to have a set temperature but the rest of us don't? Moreover, why am I paying a lot of money for climate-controlled storage that's as hot or hotter than the outside temperature?\n\nNow obviously it's my fault for paying top dollar to store my items in what once was a highly rated place, so despite my items getting destroyed because a giant company is trying to save a buck I am now out those items and my hard-earned money for a storage unit that will let my items get destroyed. Now hear is the real kicker, I also pay top dollar for insurance on those items (as required), which covered just about everything except when someone at the facility turns up the heat and causes the damage due to their actions. This is because it wasn't a natural cause of the issue.","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Iam G."},{"reviewId":"885fc21e-af91-41f6-b3e9-7e4c95b9c84d","range":0,"rating":5,"reply":"We are delighted to hear your positive feedback about our secure, well-maintained facility and friendly staff. Thank you for recommending us!","replyTime":"2025-06-15T09:20:00","review":"Extra Space Storage is excellent. The facility is secure, well-maintained, well-managed, and the staff is friendly and responsive. I would recommend them and use them again if the need arises.","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Melanie W."},{"reviewId":"0f18c864-7c23-4a0c-98d8-5084135ae3f6","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Don's customer service and tour! Thanks for choosing us, Brittany.","replyTime":"2025-06-13T15:27:00","review":"Great prompt customer service! Don gave us the full tour and helped explain everything. Would use this service again.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Brittany B."},{"reviewId":"c8809b1b-407e-464d-90c0-9073cf63b548","range":0,"rating":5,"reply":"We are delighted to hear you enjoyed our clean, modern facility. Thank you for the wonderful review of Extra Space Storage.","replyTime":"2025-05-25T09:33:00","review":"Very nice. Clean modern facility.","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"M.G. B."},{"reviewId":"44523e4e-ce25-4c0e-839a-c1441febd33c","range":0,"rating":5,"reply":"We are delighted to hear our team provided great assistance in finding your perfect storage unit. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-23T13:36:00","review":"Great assistance finding the perfect storage unit for our needs!","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Chad R."},{"reviewId":"fb847bc1-be54-4fc1-9e83-bf9643157193","range":0,"rating":5,"reply":"We are delighted to hear about your great service experience. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-20T14:44:00","review":"Great service!","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"Cheryll B."},{"reviewId":"c64bbe2b-9093-4247-8388-adf3a8eb6281","range":0,"rating":5,"reply":"We're overjoyed to hear about your excellent experience with us! Thank you for the recommendation, Brie.","replyTime":"2025-05-01T07:39:00","review":"Excellent! I just moved out of my storage unit which I had for multiple years. I will go back if I need a unit again. Great experience and highly recommend this business.","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Brie S."},{"reviewId":"d7562fea-07e6-49e0-b071-d8371847cd20","range":0,"rating":5,"reply":"We're honored that you found our service very fast and convenient. Thank you for your feedback.","replyTime":"2024-08-26T16:22:00","review":"Very fast and convenient service and Samantha was super helpful. A+ customer service!","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Jim C."},{"reviewId":"b86747a9-97a9-4c19-a046-845dd87cfa1d","range":0,"rating":5,"reply":"We are overjoyed to hear about the excellent care provided by Don! Thank you for taking the time to share your experience. We hope to assist you again in the future.","replyTime":"2025-04-29T14:02:00","review":"Excellent care from Don!!!","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Aurelio C."},{"reviewId":"e5b6dc51-1a8c-4072-9098-3994a587df8b","range":0,"rating":5,"reply":"Thank you, Mark! It's wonderful to hear you had a positive experience with us and that you were met with a secure and climate-controlled facility. We want you to know that we are here to assist you with any further storage needs! Give us a call at (608) 466-6555 if anything comes up!","replyTime":"2024-02-24T13:53:00","review":"2\\22\\24 searching the Internet for a storage unit closer to me I found this one and it was fast and easy to get a unit here. I was shocked when after she seen me limp from a recent car accident, she tried to find a unit  closer to the drive thru door. So now Instead of one in the cold weather 20 miles away, we were able to get a unit for ? the price and everything is climate controlled and on camera. You have a very happy customer.\n\nThank you,\n\nMark","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Mark"},{"reviewId":"22890776-0375-4e8f-a80b-0f188ad7edc7","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Mx. Jay-byrd! We're glad to hear you're enjoying our heated drive-in garage and convenient facilities.","replyTime":"2024-09-25T15:15:00","review":"Love this storage Had it since Xmas and you can unload in a heated drive in garage. As well as elevators to your floor, they are very nice. Also on the 2nd floor is bathrooms.","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Mx. J."},{"reviewId":"80cde5e3-f93b-4ee6-8834-86ac3fcfe711","range":0,"rating":5,"reply":"We are pleased to hear you found our service helpful, Saticoy Steel! Thank you for your review.","replyTime":"2025-04-25T08:39:00","review":"Thanks Chris! Very helpful!","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Saticoy S."},{"reviewId":"fdc5be7d-7783-4a20-840e-0fc2e55fd423","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Chris at Extra Space Storage!","replyTime":"2025-04-25T08:38:00","review":"Chris provided the best storage solution I've ever had.","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"War E."},{"reviewId":"a474e00d-723b-4ef8-b566-69a00cf7383d","range":0,"rating":5,"reply":"We greatly appreciate your kind words and are glad that Nick & Chris were able to help you during a challenging time.","replyTime":"2025-04-25T09:09:00","review":"Nick & Chris were so great & beyond helpful! I got into a ski accident and have several torn ligaments in my knee. They were so accommodating and helpful! 5/5 kind of guys!","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Maria K."},{"reviewId":"dfffc336-3daf-4fd9-a417-f91992f46937","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2025-04-23T08:15:00","review":"Great experience","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Husnain A."},{"reviewId":"d73cc04c-134d-4914-8e8e-9bdc396eb0dd","range":0,"rating":5,"reply":"Your positive experience with our storage unit is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2025-04-19T08:28:00","review":"It’s been everything I need in a storage unit. Accessible and clean.","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Alison M."},{"reviewId":"c7796eb8-f52d-4e1c-892a-7f3a9fcd435a","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Nick and Megan at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-04-16T08:11:00","review":"Nick and Megan were super friendly and helpful! They showed me my unit and answered all my questions really well","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"Sarah P."},{"reviewId":"f1336f23-7057-43f6-bfaf-12ccfd601b0b","range":0,"rating":5,"reply":"We are honored to hear that Samantha was diligent & friendly in assisting you with the right storage unit. Thank you for your feedback.","replyTime":"2024-09-20T15:05:00","review":"Samantha the manager was helpful in securing me a unit that fits my needs and budget.","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"T H."},{"reviewId":"827cb427-6a8c-4e6b-bdcd-3816b62014e7","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-04-03T10:28:00","review":"Love this type of storage space!!\n10stars for security and general cleanliness. Well lit and accessible. Secure and temperature controlled. Perfect for storing everything from daily items to collectibles. I used it for both!\nEasy to rent, easy to stop renting.\nWhen I need to rent a storage location again, I won’t hesitate to use Extra Space Storage again!\nAlthough the bathrooms left much to be desired, I rented a storage space, not a bathroom. Loved my rental experience.","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"Amy B."},{"reviewId":"8db4e7f2-7640-4571-8285-2196ca888e92","range":0,"rating":5,"reply":"We are happy to hear about your fantastic experience at Extra Space Storage! Thank you for your review.","replyTime":"2025-03-25T08:00:00","review":"Utterly fantastic first-time storage unit renting experience! The store manager helped me find my unit, showed me how the locking mechanism works, and guided me through the whole process of start-to-finish loading and unloading.\n\nOn top of that, the facility is spacious, clean, and inviting; my units are inside on the second floor but they’re carts and elevators make it so easy to get up there that I didn’t care at all!\n\nOverall, I couldn’t ask for more, and this is all while having some of the more competitive pricing I’ve seen in the Madison area!","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"Lapin R."},{"reviewId":"54290a5e-d0f0-4f7c-beaa-5c6bb12654af","range":0,"rating":5,"reply":"We're ecstatic to hear that you had a fast, friendly, and easy experience at Extra Space Storage. Thank you for your review!","replyTime":"2025-03-31T12:19:00","review":"Fast, friendly and easy! Nice and clean throughout. Temperature controlled units and very secure! Carts and elevators available. We're very happy with Extra Space Storage!","source":"Google","submissionTime":"2025-03-18T00:00:00","userName":"Suzanne"},{"reviewId":"b8d2cb85-4545-4806-b64a-2d820de5d65b","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our customer service and facility cleanliness. Thank you for recommending us to others!","replyTime":"2025-03-17T09:38:00","review":"The customer service is phenomenal and the facility is awesomely clean and nice...I would recommend to everyone...","source":"Google","submissionTime":"2025-03-16T00:00:00","userName":"Sean G."},{"reviewId":"4d14f73e-6a71-489d-9b27-ae84704daa55","range":0,"rating":5,"reply":"Hi Rocky! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 466-6555 or stop by the facility! ","replyTime":"2024-04-05T11:19:00","review":"Awesome customer service","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Rocky P."},{"reviewId":"ec540d14-0d8e-4c3a-a99f-89b28b1c3965","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-03-15T15:08:00","review":"Extra space storage is absolutely unbelievable! It is so beautiful so clean so highly protected and safe. It’s just beyond words. I can’t recommend it enough and the prices are incredible and that’s coming from somebody who has rented many storage spaces in the past. I just can’t recommend it enough.!!!!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Kathleen D."},{"reviewId":"1fd47c6b-6c9a-4d00-8274-55bd558152c3","range":0,"rating":5,"reply":"We deeply cherish your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-03-10T07:35:00","review":"A plus best ever love the drive up environmental controls great no mold or smells.","source":"Google","submissionTime":"2025-03-09T00:00:00","userName":"Scotttina P."},{"reviewId":"634e307f-6625-4702-a752-41cd3d9878aa","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback, Kyle Davis. We're glad to hear that our staff was knowledgeable, polite, and efficient, and that you found our facility nice.","replyTime":"2024-10-10T08:16:00","review":"Staff very knowledgeable polite and efficient. Very nice facility","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Kyle D."},{"reviewId":"f71ba903-d88b-4c19-ba1e-8630d2eb9550","range":0,"rating":5,"reply":"Thank you for taking the time to share your fantastic experience with us!","replyTime":"2025-02-25T09:55:00","review":"Fantastic experience! Would recommend to anyone looking for storage!","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Hayden S."},{"reviewId":"1d058101-5ed0-4e43-b0d8-e708bfeafc5d","range":0,"rating":5,"reply":"Thank you for sharing your experience, Brenda! We are glad to hear that Stephanie was friendly and helpful in setting up your storage units.","replyTime":"2025-02-24T15:02:00","review":"Stephanie was so friendly and helpful with getting us set with our storage units.","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Brenda Z."},{"reviewId":"86429010-4a99-4dcf-9aeb-9938c8b5e0e7","range":0,"rating":5,"reply":"We're pleased to hear that Samantha provided excellent service and that you feel confident in the security of your belongings at our facility. It's great to know that she was patient and helpful in assisting you in selecting the right-sized unit for all of your belongings. We take pride in maintaining a clean and secure environment for our customers, and we're glad that you've noticed these efforts. Thank you for sharing your experience with us.","replyTime":"2025-02-23T11:08:00","review":"Samantha was above and beyond helpful this week. She was patient when assisting me select the right sized unit for all of my belongings. I am super happy with this storage facility. It is clean and feels super safe. I'm 100% confident that all of my belongings will be secure and sound while I travel.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Heather B."},{"reviewId":"535be7d1-8fdc-4978-867b-a3e8923794ae","range":0,"rating":5,"reply":"We deeply respect your feedback. Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2025-02-22T08:12:00","review":"Great location and the facility is very clean with very friendly staff.  I rented with extra space storage in the past and am using them again.","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Diane H."},{"reviewId":"e9e287bc-7cc5-4081-bb7c-6f93ab389b5c","range":0,"rating":5,"reply":"We're elated to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback! We're glad that our online sign-up process was smooth and efficient for you, and that you found our interior loading/unloading area to be convenient, especially considering Wisconsin's weather. We take pride in maintaining a clean and modern facility, so it's wonderful to know that you noticed and appreciated these aspects.","replyTime":"2025-02-15T07:30:00","review":"Extremely nice storage facility.  Signed up online.  Locker assignment and access codes were sent instantly.  Facility has a very nice interior loading/unloading area (especially nice in Wisconsin).  Newer and very clean facility.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"R B."},{"reviewId":"391b504f-07ed-4ea8-b8ee-e9da15257631","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Frank! We greatly appreciate your positive experience with our management and the security of our facility.","replyTime":"2025-01-31T09:06:00","review":"I have had rental space here since 11/2023 and have always had good conversations with management as well as felt my property was secure. I have renewed for 2025 because of the management in place who care about the security and safety of the facility!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Frank A."},{"reviewId":"3286f2de-57d0-4c62-9ded-164649e8acb0","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-30T07:52:00","review":"I rent a unit with Extra Space storage. My experience has been smooth and customer service has been great. Whenever I’ve had a question the person at the desk has been kind and helpful. Clean and well-lit. Thank you!","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Neydis M."},{"reviewId":"f377513a-0cd5-4826-885f-933d24ce82ba","range":0,"rating":5,"reply":"Your positive experience with our storage facility is greatly appreciated. Thank you immensely for sharing your feedback.","replyTime":"2025-01-30T08:00:00","review":"First experience with mini storage. Couldn’t love it more. So easy to sign up and get access. And the passcode is easy to remember too!  Very safe, clean and warm. And not windy!","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Don H."},{"reviewId":"e0cb330c-7965-4986-8a05-2467bc805937","range":0,"rating":5,"reply":"We're elated to hear that you appreciated our service. Thank you for taking the time to share your feedback.","replyTime":"2025-01-30T08:21:00","review":"Best service, appreciated","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Pervez A."},{"reviewId":"fcf76dc8-f978-4c08-b55f-0dccdf9ff1aa","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-01-27T11:02:00","review":"Wonderful and clean facility. Great and helpful staff. I always felt my belongings were safe. Highly recommend.","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"Greg G."},{"reviewId":"62040ff1-b0a2-436f-8ffb-e183f136f858","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-01-27T12:54:00","review":"Very nice, clean. Not having to be outdoors to move your stuff in is very nice. Easy and fast to sign up and get the keys. Staff was very friendly and courteous","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"Christine"},{"reviewId":"157c39ae-3ec5-41a0-a01b-93d8a5d504f8","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our climate-controlled facility and helpful staff at Extra Space Storage on Deming Way. Thank you for sharing your feedback!","replyTime":"2025-01-11T11:48:00","review":"My furniture was in storage for about 8 months while we looked for a house.  The climate controlled facility worked out great, and the staff at Extra Space Storage on Deming Way were very helpful.  One of the best features of this facility is the protected bay, which allows you to drive your car or smaller moving truck right inside so you are not out in the element while loading or unloading.  I would definitely use this facility again.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"LAP"},{"reviewId":"457156c3-3188-4cbb-b9d5-94d2b5570348","range":0,"rating":5,"reply":"We are pleased to hear about your terrific experience at Extra Space Storage. Thank you for taking the time to share your positive feedback.","replyTime":"2025-01-10T09:43:00","review":"Our experience has been terrific. The facilitiy is so clean and well cared for and the staff wonderful.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Kathy G."},{"reviewId":"be520994-2451-43f8-95c7-4dc70920e91a","range":0,"rating":5,"reply":"We're privileged to hear about your top-notch experience at Extra Space Storage. Thank you for recommending us for reliable storage solutions!","replyTime":"2024-12-28T11:53:00","review":"Extra Space Storage provides a top-notch experience with its clean and secure facility. The process of renting a unit is quick and hassle-free, and the staff is always friendly and helpful, ready to answer any questions. Highly recommend for anyone in need of reliable storage solutions!","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Ariel V."},{"reviewId":"b350b4e6-bbad-4302-bdc4-eb30c0cb2be1","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We greatly appreciate your kind words about our storage facility and staff.","replyTime":"2024-12-27T11:35:00","review":"Great storage facility. It’s clean, safe, easy access, and the staff is friendly and very helpful.","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"S M."},{"reviewId":"64ccec6e-5e8b-4ada-8cbe-d076ceaa2a10","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for sharing your experience with Extra Space Storage. We're delighted to hear that Don and Samantha were kind and helpful during your visit. It's wonderful to know that you found our facility welcoming, clean, and secure for storing your belongings. We strive to provide excellent customer service and a high-quality storage experience for all our customers. Thank you again for choosing Extra Space Storage!","replyTime":"2024-12-20T15:24:00","review":"Both Don and Samantha were very kind and helpful. I appreciated that they let me see the exact unit I was renting before committing. Extra Space Storage is a very welcoming, clean and secure space to store your belongings. Thank you!","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Sammy A."},{"reviewId":"bd6ad383-9808-457c-ade0-e068e75e2fe6","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We're glad we could assist you.","replyTime":"2024-12-18T07:25:00","review":"They were very nice and helpful!","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"Tori F."},{"reviewId":"fb36b310-f080-4344-ba59-c5503b69c844","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience renting units with us. Thank you for sharing your feedback!","replyTime":"2024-11-15T14:25:00","review":"Good experience renting units will continue to rent super friendly and understanding staff.  Loading dock is super helpful","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Ben K."},{"reviewId":"c6f0f376-ec04-41c0-8df8-f55b9473fb69","range":0,"rating":5,"reply":"We are grateful for your kind words and are pleased to hear that our staff has been helpful to you. Thank you for choosing Extra Space Storage!","replyTime":"2024-11-15T14:25:00","review":"Very kind staff, always helpful!","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Spencer K."},{"reviewId":"a56ab7a0-aa48-4222-a93f-02f64d9547df","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. Thank you for the feedback!","replyTime":"2024-11-15T14:45:00","review":"Great storage, nice staff","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Taatjes B."},{"reviewId":"3c915c83-5a7b-4292-b494-eff6cb64f119","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for sharing your experience with us.","replyTime":"2024-11-15T15:05:00","review":"Super nice staff","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"E J."},{"reviewId":"3ff718c2-e940-4949-82b1-faf8bd707b08","range":0,"rating":5,"reply":"Thank you for your review. We are glad to hear that you are satisfied with our service and facilities.","replyTime":"2024-11-15T15:05:00","review":"I have a locker at this place and it is the best choice I could have ever made. I was looking at a few different ones but this one stood out and I can see why. The staff is incredibly nice and the place is always spotless. Overall a wonderful option if you are looking at getting a climate controlled storage unit.","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Jaxon M."},{"reviewId":"e90684c2-a5c6-4385-8a02-9039c135ffbb","range":0,"rating":5,"reply":"We are pleased to hear that Samantha was helpful during your visit. Your feedback is incredibly valuable to us. Thank you for sharing your experience with us.","replyTime":"2024-11-10T14:45:00","review":"Samantha, the site manager, was very kind and helpful when I got there to pick up the keys and clarified any doubts that I had about the place. It is very clean and organized with carts to carry your heavy stuff.\n\nThe only criticism, if any, was the fact that the keypad area to enter the facility is l not covered and it was raining when I got there to leave some items. Not a big deal but I got a little taste of the rain while typing in my code.  I think a little canopy would have been great for these rainy days but the storage facility is great otherwise.","source":"Google","submissionTime":"2024-11-10T00:00:00","userName":"Javier B."},{"reviewId":"2cffa80b-2c82-4271-9df4-3a73797b8dfd","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear you feel safe and find our manager Samantha helpful. Thank you for sharing your experience.","replyTime":"2024-11-09T10:22:00","review":"Recommended by daughter.\n\nPromotional offers very competitive.  Now beyond promotion and post-promotion still competitive in area.  Building clean.  Feel safe and well lit when dropping off at unit between 6 a.m. and 10 p.m.\n\nStore Manager Samantha welcoming, cooperative, and very helpful.  She makes her presence known on site during office hours.  Assisted me with getting into unit when I lost my keys.  Very helpful.","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Kelly P."},{"reviewId":"5bdfa76e-bca1-4a99-91c8-1dbb3b118910","range":0,"rating":5,"reply":"Thanks, Steven! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (608) 466-6555 if you ever need anything. ","replyTime":"2024-03-03T09:42:00","review":"Great service and very friendly. The manager was awesome.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Steven E."},{"reviewId":"0ff6095f-c5bb-46d6-a79a-e08304f4a64a","range":0,"rating":5,"reply":"We're elated to hear that Samantha was fabulous and helpful during your visit. Thank you for your review.","replyTime":"2024-11-08T14:56:00","review":"Samantha was fabulous. She was so very helpful, professional, and kind beyond words!","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Mike K."},{"reviewId":"dfaa3c0f-6b58-41c8-b430-ad1e6fced732","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Samantha at Extra Space Storage. We deeply respect your feedback.","replyTime":"2024-11-02T12:59:00","review":"Samantha was very helpful. She gave us a tour of our space and our rental agreement.","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Rick a."},{"reviewId":"f0c06b7a-5289-4319-9c28-1f13b264d7c1","range":0,"rating":5,"reply":"We deeply cherish your positive feedback on our spacious and clean storage units!","replyTime":"2024-11-02T13:46:00","review":"The storage units are spacious and clean!","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Eden J."},{"reviewId":"bc1ac1cf-028d-4ae2-8c36-46396ee4f1fd","range":0,"rating":5,"reply":"Your positive experience with Samantha is greatly appreciated. Thank you for reaching out.","replyTime":"2024-11-01T09:07:00","review":"Samantha did a great job","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Rafa E."},{"reviewId":"87ab510d-5d61-46eb-a4f3-77ebdf5b38d1","range":0,"rating":5,"reply":"We're glad to hear Samantha was helpful and friendly. Thank you for your feedback!","replyTime":"2024-11-01T09:04:00","review":"Samantha was so helpful and friendly also the  facility is clean and the prices are low","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Mauricio M."},{"reviewId":"15fc9356-c18f-416a-8639-ccebbbbaf787","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear about your wonderful experience with our storage unit. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-29T08:53:00","review":"I was so pleased with how simple and quick it was to set up the rental and get ready to go for the very next day! The unit is exactly as advertised- cleaned, large, climate controlled and amazingly easy to access. I could not have asked for a better experience! 5 minutes online and I was ready to go! Very kind and considerate office coworker on top of an easy process!\n\nI was in a pinch as a busy working mom and needed a solution for storing all the stuff that was cluttering up our lives after moving to a smaller space until I could sort through and decide what we need and what we can donate and this was such a life saver! Thank you a million times over!","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Georgia S."},{"reviewId":"5c4ec0e6-5c92-4f0a-b047-c0b92d09c27c","range":0,"rating":5,"reply":"Your positive experience with Samantha is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2024-10-28T16:31:00","review":"I had a great experience with Samantha today! She was super helpful when I got locked out of my storage unit. I was quickly back in and she was very friendly the whole time. Thanks, Samantha!","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Emilee T."},{"reviewId":"bd8d07cc-263d-4a17-9a64-938eacec8dfa","range":0,"rating":2,"reply":"We are disappointed to hear about your experience. Please feel free to reach out to us at (608) 466-6555 to discuss this further.","replyTime":"2024-10-21T07:33:00","review":"The main entrance was damaged. It was several months  (4-6) in repair and this left a minor, yet relative security concern.  The facility was open access instead of code security.  Apparently the delay was due to the expense. Yet I was asked to increase my rental rate with no consideration for the lack of service I contracted for. ??","source":"Google","submissionTime":"2024-10-20T00:00:00","userName":"Nick H."},{"reviewId":"e03c5630-50c2-43d1-9b13-cb205e0d1aa8","range":0,"rating":5,"reply":"Thanks for the awesome review, Kai! We work hard to meet the expectations of our customers, and we're happy to hear Steven hit the mark for you! Please stop by the office or give us a call if you need anything. ","replyTime":"2023-05-26T11:25:00","review":"The space and facility is extremely clean and accessible . Customer Reps Steven Behnfeldt and Samantha Burnette were great !","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Kai G."},{"reviewId":"ec7809b1-1db2-429e-9c19-723ee647f826","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you immensely for sharing your feedback.","replyTime":"2024-10-19T07:53:00","review":"Easy to communicate with and prices seemed good compared to others in the area. Access is easy","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Vincent C."},{"reviewId":"241359a7-6a75-41c3-b46d-2577e6e6321d","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. Good to hear you had a positive experience with our facility and staff.","replyTime":"2024-10-11T15:34:00","review":"Good facility, nice promotional rates for short term storage, staff is friendly and helpful, and move out process is easy!","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Euphoric S."},{"reviewId":"6cdabc06-ab6b-49ed-98ab-9f96422d6773","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Extra Space Storage, Iam. We're glad to hear that our climate-controlled facility, helpful staff, and secure storage units met your expectations. We appreciate your recommendation and look forward to serving you again in the future. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-01-12T09:03:00","review":"To be completely frank (not GhosT at least for the moment LOL) I imagine this is how wealthy people store there items. As you arrive you pull into a large climate controled garage area where it's comfortable and dry despite whatever the weather outside is doing. From here you unload or load your vehicle in comfort and ease as there is supplied carts you can utilize.  Moreover if you have chosen a storage unit on a second or third floor there is an elevator that is large enough for most items.\n\nThe climate control is much better than I was able to accomplish at home staying at around 64 - 74 degrees consistently, this coupled with a steady low humidity (I tested this with an extremely sensitive thermometer / hydrometer). Moreover there is thermometer panels occasionally throughout the facility that show the temperature in case your curious.\n\nThe storage units are secured via a lock, that you must purchase from them unfortunately as it takes only that lock. The units are completely sealed with the top being covered by a mesh allowing the climate control to do it's thing well remaining secured.\n\nSamantha, one of the facility managers, is extremely kind, helpful, and friendly. She was the first to fix an issue i had since I first rented a unit. That being said, she is the reason I will be continuing to rent my unit thusforth.\n\nIn closing, I definitely recommend this storage facility and highly recommend stopping by to inquire about a unit as Tatiana will be happy to help get you all situated.\n\n-Iam GhosT","source":"Google","submissionTime":"2024-09-24T00:00:00","userName":"Iam G."},{"reviewId":"573100e3-997e-42a3-a93d-5c16f179babf","range":0,"rating":5,"reply":"We're honored to have provided you with a perfect storage experience, Hunter! Samantha will be thrilled to hear your kind words.","replyTime":"2024-09-23T09:11:00","review":"First time renting storage anywhere, and this was perfect, rates were good and easy to check in. Samantha was super helpful!","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Hunter S."},{"reviewId":"f2394538-979f-44df-bc40-85c698d1c1c0","range":0,"rating":5,"reply":"We are pleased to hear that you found our facility well laid out, clean, and well lit. Thank you for your feedback.","replyTime":"2024-09-23T09:16:00","review":"Facility is well laid out, and is well lit, clean, and has inside parking when accessing your storage unit. Samantha in the office was most helpful.","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Patrick O."},{"reviewId":"9d94c323-e70d-4421-acb8-5995d99f0b45","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear you had a great experience with our first month free deal and large unit. Thank you for sharing your experience with us!","replyTime":"2024-09-16T12:34:00","review":"I was in between apartments and needed a space for a few weeks and their first month free deal was legit. $65 for setting it up and a lock and it was a large unit. Great experience and normally u don’t leave reviews but I’ll definitely be using them if I need storage again!","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Cole H."},{"reviewId":"fe7477b6-7994-49fc-b65c-22627ae9894d","range":0,"rating":2,"reply":"We regret to learn about your experience. Please contact us at (608) 466-6555 to address your concerns.","replyTime":"2024-09-15T15:49:00","review":"Nice facility, clean and safe. But, poor customer service. I made online reservation but it was not regarded. The receptionist guy wanted to sell me the same unit at higher price. Also he made me purchase insurance saying it was mandatory even though I had rental insurance. There's no manager to talk to.","source":"Google","submissionTime":"2024-09-15T00:00:00","userName":"pankaj p."},{"reviewId":"bd2b30e0-c237-43fe-9cea-3b5abb74842a","range":0,"rating":5,"reply":"We're pleased to hear that Samantha was extremely helpful and that you found our storage units secure, clean, and accessible at all hours. Thank you immensely.","replyTime":"2024-09-12T15:11:00","review":"Samantha was extremely helpful. Nice secured & very clean storage units. Very assessible at all hours.","source":"Google","submissionTime":"2024-09-12T00:00:00","userName":"Asta B."},{"reviewId":"bb1e7358-54b7-4722-a02d-30c262260d33","range":0,"rating":5,"reply":"We're utterly delighted to hear you had a great experience exploring our unit options. Thank you immensely for your positive feedback!","replyTime":"2024-09-06T12:26:00","review":"Great to walk through and see unit options","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Gary B."},{"reviewId":"3e57274d-76ae-48b0-9339-269703b6473c","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are glad to hear that your experience with Extra Space Storage was smooth and met your needs. Thank you for taking the time to share your experience with us.","replyTime":"2024-09-06T13:59:00","review":"I needed short term storage (less than a year).  Extra Space was great.  Everything was clean and set up very well with good security and great customer service.  It went as smooth as I could have hoped.  I will not hesitate to use them again for storage needs in the future.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Alex K."},{"reviewId":"a77d5b95-81e7-465c-91f8-4f505454bfcc","range":0,"rating":4,"reply":"Your concerns are noted. Thank you for taking the time to share your feedback.","replyTime":"2024-08-23T09:51:00","review":"They need to have more hand carts. And where is the bathroom? Otherwise they have decent storage lockers for a decent price.","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"Eric P."},{"reviewId":"36713093-827d-4eee-9776-5dd949f4da44","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are thrilled to hear about your great experience with our storage facility. We appreciate your kind words and are glad to have provided you with a clean, convenient, and safe storage solution.","replyTime":"2024-08-23T09:51:00","review":"a great experience. clean and convenient Everything is inside a provide carts for taking your things in and out elevators to get up to the second floor. Very easy to get in and out of and safe  And the best part is when I told the staff that I was finished with the room, I got confirmation of my check out within an hour Both times I checked out","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"Msgr L."},{"reviewId":"cefb0c3d-acc7-4ea9-b355-d164505a86c0","range":0,"rating":5,"reply":"Your positive feedback is incredibly valuable. We're glad you had a great experience at our Middleton, WI facility. Thank you for mentioning our excellent customer service and clean facility.","replyTime":"2024-08-21T15:26:00","review":"Great experience with this storage facility in Middleton, WI. Excellent customer service and very clean facility. Thanks Franco ??!","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"PrixDx S."},{"reviewId":"0ca55159-0ca1-4fc6-b747-bd24480095ca","range":0,"rating":5,"reply":"Thank you for your review, Kaye Christopher! We're thrilled to hear about your positive experience at Extra Space Storage in Middleton, WI.","replyTime":"2024-08-20T19:00:00","review":"Extra Space Storage, 3119 Deming Way, Middleton, WI is an EXCELLENT storage facility.  It is a large facility with wide range of storage sizes, VERY WELL KEPT, climate controlled.  Manager Samantha, is excellent, professional, personable with everyone, very helpful, knowledgeable and capable in handling storage issues.","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"Kaye C."},{"reviewId":"974164e8-35d0-4948-9042-00a64e5ba0cf","range":0,"rating":1,"reply":"We are disappointed to hear about your experience. From time to time, rates are reviewed to keep up with market conditions.  Please contact us at (608) 466-6555 to discuss your concerns further.","replyTime":"2024-08-18T15:52:00","review":"Really not a fan anymore.  The original price was $143 & now it is jumping to $215. I am so pissed!! If I knew they would raise the rate so soon. I never would have gone here","source":"Google","submissionTime":"2024-08-18T00:00:00","userName":"Amy P."},{"reviewId":"c8b03e21-9414-45e3-8476-24e3ddcbdf7f","range":0,"rating":4,"reply":"Your positive experience with our clean and climate-controlled storage units is greatly appreciated. Thank you for sharing your experience.","replyTime":"2024-08-13T18:28:00","review":"Aside from having a difficult time finding the proper door to use it's been great. Always clean and good climate control. Definitely would recommend to others","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Sharmelle C."},{"reviewId":"852492fa-2d4e-49a8-9f54-556771d9b960","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Cassandra! We're glad to hear the process was easy and the storage rooms met your expectations.","replyTime":"2024-08-05T15:56:00","review":"Process was super easy to set up! Place was clean and storage rooms are spacious!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Cassandra L."},{"reviewId":"a6f0c5ff-10e7-4b7f-8eac-5f2025c6739e","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience at Extra Space Storage on Deming Way in Middleton, WI. Thank you for recommending us! ??","replyTime":"2024-08-03T14:38:00","review":"Extra Space Storage on Deming Way in Middleton, WI was a great place for me to store my belongings during a recent move. Samantha was helpful and kind and I highly recommend this business to anyone with storage needs. ??","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Matthew V."},{"reviewId":"25c5f8ee-0461-4e50-a3be-15cfc51b2c60","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Samantha at our facility. Thank you for the recommendation!","replyTime":"2024-08-02T11:45:00","review":"Samantha was amazing and tremendously helpful with my rental. She’s very knowledgeable, understanding and kind. The facility is clean and easy to navigate. 10 out of 10 definitely recommend!!","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"Tori A."},{"reviewId":"431b6af9-6dca-4806-8daa-6af093225567","range":0,"rating":5,"reply":"We are overjoyed to hear about your wonderful experience at Extra Space Storage! Thank you for mentioning the efficient service provided by Kendis.","replyTime":"2024-07-29T15:22:00","review":"Wonderful and efficient service! I came in after making an online reservation and it took maybe 5 min to set up my storage unit and then I was moving in! Thank you Kendis!","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Josh H."},{"reviewId":"c2607798-442b-4461-82d1-b5eb8e4cd04c","range":0,"rating":5,"reply":"Thank you for the positive review and for choosing Extra Space Storage.","replyTime":"2024-07-24T17:23:00","review":"Great customer care, thanks ??","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Sherrod B."},{"reviewId":"51dc261f-ee4b-48b5-bca2-2edd45c563b9","range":0,"rating":5,"reply":"We are overjoyed to hear that Kendis was helpful to you during your visit. Thank you for sharing your positive experience with us!","replyTime":"2024-07-13T07:49:00","review":"Kendis was helpful. I like kittens and puppies and squirrels and stuff. One time I had a dream that I got a free chicken nugget. My favorite color is aquamarine. I had a dog named Timothy one time, he ran away. And he listened to all my problems. Give this man a cookie! Yaaaaaay!","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Ever H."},{"reviewId":"db194df3-28ec-4e63-975a-a4f9e025370b","range":0,"rating":5,"reply":"Our team appreciates your rating, Krishna. Thank you for being a loyal Extra Space Storage customer! ","replyTime":"2023-09-16T00:29:00","review":"Moved from a different state since few months and my Extra Space Storage rate went up and I requested for my rates adjustment to this wonderful representative who is also a store manager KENDIS SOUTHWARD made my day as he was kind and helpful with the process. Thank you very much and I appreciate your patience and support.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Krishna B."},{"reviewId":"d261152b-74de-49e2-bcd0-b6fae7a72f11","range":0,"rating":5,"reply":"We're glad to hear Kendis was so helpful during your storage rental for your house remodel. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-09T07:50:00","review":"Kendis was so helpful when renting my storage space for my remodel on my house! Thanks so much! Will go back again","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"Mark M."},{"reviewId":"edc7d4c0-0c1b-49dc-9360-28bfa91643d5","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Shelly. We're pleased to hear that Kendis provided you with excellent service and peace of mind. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-03T09:40:00","review":"kendis was very helpful, courteous and knowledgeable he answered all my questions and given me peace of mind. Thank you,","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Shelly J."},{"reviewId":"89ba12d5-34ab-4bf6-92c4-5212efb9f5e1","range":0,"rating":5,"reply":"We are excited to hear that Kendis provided great customer service! Thank you for sharing your experience with us.","replyTime":"2024-07-03T07:37:00","review":"Kendis was great! Great customer service","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Trevion W."},{"reviewId":"4081f50e-bc98-4fea-b0e4-1e540030b167","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Kendice! We deeply cherish your feedback and are thrilled to hear about your positive experience.","replyTime":"2024-07-03T08:14:00","review":"Kendice was very professional and very very very helpful and explained perfectly ????????","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Louise H."},{"reviewId":"1cb58813-56ab-4b9d-97e2-790558ece909","range":0,"rating":5,"reply":"We are honored to have provided you with excellent service and a seamless storage experience. Thank you for recommending Extra Space Storage.","replyTime":"2024-07-02T07:48:00","review":"Extra Space Storage provided excellent service that was not only professional but also efficient. They were able to quickly provide a clear and accurate price quote for my storage needs, making the entire process easy and straightforward. I would highly recommend them based on my positive experience.","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Y W."},{"reviewId":"ccf5d709-65d8-43fc-9478-bf52763abbef","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are glad to hear that Kendis provided excellent customer service during your time with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-21T12:28:00","review":"Great experience with this storage facility in Middleton, WI. Stored items for one year and moved out yesterday. No problems throughout the year and Kendis made the move out smooth and carefree. Excellent customer service and very clean facility. Thanks Kendis!","source":"Google","submissionTime":"2024-06-21T00:00:00","userName":"Carrie D."},{"reviewId":"b94e85ff-fac1-4359-9937-8972678145fc","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with Kendis! Thank you for recommending us, Cathy.","replyTime":"2024-06-06T17:24:00","review":"Went in on a Saturday morning.  We were greeted by Kendis!  He was such a pleasure to work with!  Positive attitude, great sense of humor and provided us with excellent service as well as an amazing experience!!!  Highly recommended!!  Thank you for all your help Kendis","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Cathy K."},{"reviewId":"6a2bbed8-c436-4043-86c4-709a6739a96f","range":0,"rating":5,"reply":"We genuinely admire your positive experience with Kendis. Thank you for sharing your feedback!","replyTime":"2024-06-06T08:06:00","review":"I had a wonderful experience with a young man named Kendis. He was very patient with me while I shopped different units trying to figure out the right size for my needs and seemed very knowledgeable about any questions I had.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Sabrina K."},{"reviewId":"a5ce845e-05b2-4fed-b4ad-b95c4e3c7f7f","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Kendis! Thank you for sharing your feedback.","replyTime":"2024-06-05T18:59:00","review":"Kendis was AMAZING!  Helpful from the minute we walked in until the minute we walked out!  Very patient and explained everything to us.\n\nIf there were more stars, I would give them to him!\n\nThank you Kendis!!","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Shon K."},{"reviewId":"201c5bdd-38cd-41c0-92ea-70842ba24d1d","range":0,"rating":5,"reply":"Thank you for the positive feedback! We strive to provide great customer service at Extra Space Storage.","replyTime":"2024-06-03T16:28:00","review":"Great customer service","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Malcolm B."},{"reviewId":"bb78b0aa-803a-4471-a75b-4f87afcbe280","range":0,"rating":1,"reply":"We are concerned to hear about your experience with the rate increase and broken door. Please contact us at (608) 466-6555 so we can address these issues promptly.","replyTime":"2024-06-04T07:53:00","review":"Barely had this thing and the rate already went up. Should have had some sort of lock in deal for at least a year. Not happy! The main door has been broken for a while too.","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"T W."},{"reviewId":"c1f612c7-409b-458a-a98d-50c0d7ca9972","range":0,"rating":5,"reply":"We're excited to hear that you had a great experience with our service. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-02T10:30:00","review":"Very great service","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Andrea S."},{"reviewId":"bb7c00ba-4976-44df-99a2-ea81edc90e76","range":0,"rating":5,"reply":"We're glad Kendis was able to assist you in finding the perfect unit at a great price. Thank you for recognizing Kendis' hard work and friendliness. We appreciate your feedback!","replyTime":"2024-06-02T10:29:00","review":"Kendis was very great at helping me find my unit and great price. Kendis was so friendly very hard worker:)","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Lisa J."},{"reviewId":"1aba25b5-08b0-4b42-a749-78ec478bc8f0","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are glad to hear that you found our facility clean and well-equipped. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-02T08:47:00","review":"Very nice and clean. Good prices too. They have carts for you to use, and there are bathrooms.","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Odysseas"},{"reviewId":"b3431e23-5a02-4e6a-8213-894d79925ec9","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Kendis. We strive to provide excellent customer service at all times.","replyTime":"2024-06-02T08:29:00","review":"Kendis was kind and helpful","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Emma P."},{"reviewId":"0896d34d-ead8-4087-a5ec-39d2f100b525","range":0,"rating":1,"reply":"We are deeply saddened to hear that you were not satisfied with your recent experience at our facility. We pride ourselves on providing excellent customer service, and we are committed to making sure that our customers are happy with their experience. We understand that moving can be a stressful event, and we sincerely apologize for any inconvenience you may have experienced. We value your feedback and want to make things right, so we would like to learn more about your concerns so that we can take steps to improve our service in the future. Please contact us at (608) 466-6555 so that we can address your concerns and make things right. We appreciate your business and hope to have the opportunity to serve you better in the future.","replyTime":"2024-05-31T12:58:00","review":"This place currently sucks. I’m renting 2 units. On the day of my big move, the moving company was told by staff that they couldn’t park in the garage/bay, due to “blocking other cars” from getting in (no other cars were there), meanwhile a kid with an empty U-Haul the same size is allowed to be in there and not told to move. I’m paying movers by the quarter hour. He was very rude to us and I tried explaining that I’m moving everything out today, but he didn’t care. Other renters regularly obstruct hallways with their stuff. Then when we told the truck to back up to the loading dock, the same employee tried to tell my movers they can’t park there—at the loading dock!!!!! UNREAL. Last but not least, the main bay door of this place has been broken for at least 3 months. So there is one way in and out. I can’t wait to get out of here!!!! Worst place ever","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Leanne M."},{"reviewId":"1eb96904-8185-4479-aa33-007458bbdae8","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We're glad Kendis was able to provide you with excellent service and help you find the perfect storage option. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-27T15:51:00","review":"Kendis was super responsive and informative about all our storage options. He made himself available on Memorial Day to show us storage options. Awesome service!","source":"Google","submissionTime":"2024-05-27T00:00:00","userName":"David F."},{"reviewId":"039646f9-2763-4ef3-baaf-15cc604cb6a7","range":0,"rating":5,"reply":"Thank you for your kind words! We are privileged to have Kendis and Tatiana on our team, and we are so glad to hear about your positive experience with us. We are always striving to provide the best possible customer service, and your feedback is incredibly valuable to us. If you ever need anything else, please feel free to reach out to us at (608) 466-6555.","replyTime":"2024-05-27T15:59:00","review":"Kendis & Tatiana where extremely professional.\nThey called US while we were still in Greece to make sure we had the right storage space. We were even more please when these two were available to work with US on memorial Day weekend.\nExcellent communication, excellent service.\nThe storage is extremelly clean.\nI highly recommand the extraspaceStorage in Midelton Wisconsin.","source":"Google","submissionTime":"2024-05-27T00:00:00","userName":"GenyDona18 F."},{"reviewId":"096cc758-d35c-4ec8-8e07-328587daee1e","range":0,"rating":5,"reply":"Thank you so much for taking the time to share your positive experience with us, Denise! We are always happy to hear from our customers and are thrilled to know that you are satisfied with the services you have received from us. It is great to hear that you found Keneis and Ralph to be very helpful and professional. We also appreciate your kind words about our clean and well-maintained facility. We are confident that we can meet all of your storage needs, and we look forward to serving you in the future.","replyTime":"2024-05-26T09:57:00","review":"I have been meaning to post this for a few days. I really want to extend my thanks to Keneis! He was awesome. He walked me through the storage rental process step-by-step ( first time). He was kind and patient with all my questions. Keneis showed me several options and assured me that if I chose a wrong one, they would help make it right at time of move in. In my indecisiveness i (messed up the computer) another gentleman Ralph needed to help. I am thankful his was also part of this wonderful team. The facility was very clean. And with the special they're running, hands down Best out of the 4 I looked at. Thank you both soooo much! I will definitely recommend to others!\nDeepest Gratitude  Denise/Corey","source":"Google","submissionTime":"2024-05-26T00:00:00","userName":"Denise B."},{"reviewId":"eb2075fe-4676-41b4-b16b-b3ff3f18414f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear that our manager was able to assist you with your storage needs. We strive to provide a clean and organized space for all our customers.","replyTime":"2024-05-26T09:04:00","review":"The manager was kind and friendly helped me understand all my options to best suit my needs for storage. Very clean and organized!","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Emzy G."},{"reviewId":"4d45a2e4-7bc0-42e9-8fa3-61508c523b62","range":0,"rating":5,"reply":"Thank you for the positive feedback, Sarah! We're glad to hear that Candice was able to assist you and make the process straightforward. If you have any more questions or need further assistance, feel free to give us a call at (608) 466-6555.","replyTime":"2024-05-26T09:03:00","review":"Stopped in today to check out the facility for a possible storage unit, and was not only sold on the extreme cleanliness of the facility but by a young gentleman by the name of Candice, he was beyond helpful and made the process extremely straight forward.","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Sarah S."},{"reviewId":"a6d78c06-1ba3-4167-b83d-adf01f42631b","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-23T17:58:00","review":"Was looking for a storage unit and kendis was very informative.","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Joseph J."},{"reviewId":"b24de49c-3033-4737-bb5d-ef515c5c09d5","range":0,"rating":5,"reply":"Thanks for your wonderful feedback, Ryan! We're glad Kendis was able to assist you and answer all your questions. If you ever need anything else, feel free to give us a call at (608) 466-6555.","replyTime":"2024-05-22T15:59:00","review":"Kendis was very pleasant to deal with and he was very knowledgeable about the units. He answered every question I had!","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Ryan B."},{"reviewId":"14b68a79-d3a0-4a7e-a92c-c7d85ec71116","range":0,"rating":5,"reply":"Thank you for sharing your positive experience at our facility. We're glad to hear that our staff was helpful and kind. We look forward to seeing you again soon!","replyTime":"2024-05-22T17:23:00","review":"Facility was nice. The tall gentleman working was very kind and helpful! Will be returning to this location!!","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Mila"},{"reviewId":"edc08ee2-1d21-4740-a9da-4dab4818125c","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Amaya! We're thrilled to hear that Kendis provided you with excellent service and helped you find the perfect storage unit. We appreciate your feedback and hope to continue exceeding your expectations.","replyTime":"2024-05-22T17:24:00","review":"Kendis was so great and help figure out what unit would needed and walk us through the facility very great worker:)","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Amaya H."},{"reviewId":"148e31d9-2a49-474b-8236-e900badc5838","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad Kendis was able to assist you. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-22T18:42:00","review":"I was looking for antiques in the summer and needed a place to put them throughout the winter. So I went in to check the facility and Kendis was really nice. Thanks guys","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Martika C."},{"reviewId":"94f22d6c-9de9-45e7-ae93-23383a6f184e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad you had a great experience working with us.","replyTime":"2024-05-21T16:55:00","review":"Great people to work with!","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Marisa M."},{"reviewId":"c2f98416-3fa4-43df-bb88-645d8f735b0f","range":0,"rating":5,"reply":"Thanks for the review, Makayla! We're happy to hear that Kendis made your moving process easier.","replyTime":"2024-05-22T07:49:00","review":"Kendis was amazing he made it an easy process when me and my husband were moving and needed a place to put our items !!","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Makayla A."},{"reviewId":"4736bf56-1910-453a-8c9c-654c56230314","range":0,"rating":5,"reply":"Thank you for the kind words, Tyjanee! We're committed to providing excellent customer service.\r\n","replyTime":"2024-05-22T07:43:00","review":"Very good shopping experience kendis was a great help will be coming back","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Tyjanee S."},{"reviewId":"733da109-ae15-4f0d-afc2-5a422cbc11bf","range":0,"rating":5,"reply":"We are thrilled to hear that Kendis was amazing! Thank you for your review.","replyTime":"2024-05-22T07:50:00","review":"Kendis was amazing! Thanks !","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"skyler n."},{"reviewId":"f56eb0fb-1c8f-45be-bfd8-97d2faf9e343","range":0,"rating":5,"reply":"Thank you for the kind words, Denese. We're glad Patrick was helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2024-04-24T14:46:00","review":"Excellent experience. Patrick was quite helpful as he led me through the process. Clean environment and well maintained.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Denese P."},{"reviewId":"3252ce97-b825-4754-b0c4-bf4e5407b757","range":0,"rating":5,"reply":"Thank you for the review, Joseph! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-22T09:07:00","review":"Very friendly and helpful. I like this place!","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Joseph A."},{"reviewId":"4044f1e4-43d2-44e9-93ef-7e97049789fb","range":0,"rating":5,"reply":"Thank you for the excellent rating, Sherrod! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-22T09:06:00","review":"Awesome","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Sherrod B."},{"reviewId":"46924139-83f6-4ded-95b5-329b8eaedac1","range":0,"rating":5,"reply":"Thank you for the kind words, Tanya! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-22T11:05:00","review":"Great service, kind staff.","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Tanya"},{"reviewId":"2cc7c9e9-1389-4ead-87c1-16e22fda1144","range":0,"rating":5,"reply":"Thank you for the kind words, Marta. We're glad Patrick was able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-20T14:52:00","review":"Such an easy place to store items. Feels very safe, convenient location, and staff was great to work with. Thanks Patrick for all your help!","source":"Google","submissionTime":"2024-04-19T00:00:00","userName":"Marta G."},{"reviewId":"73e8375e-3de3-4e99-913d-96f7222c7635","range":0,"rating":5,"reply":"Thank you for the kind words, Eva. We're glad Patrick was able to help! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2024-04-19T09:56:00","review":"Patrick was very helpful and booked my 4mo rental unit over the phone.  Provided all the details and all documents arrived immediately via email after our conversation ended.","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"Eva C."},{"reviewId":"28607007-c24a-4c80-9d45-51748c267030","range":0,"rating":5,"reply":"Thank you for the kind words, Joseph! We're committed to providing excellent customer service. If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2024-04-12T15:31:00","review":"Excellent customer service. Thank you again","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Joseph V."},{"reviewId":"6f7ec605-8bd0-4be2-8d16-e4b6f7435f41","range":0,"rating":5,"reply":"Thank you for the kind words, Destin. We're glad our team was able to help! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2024-04-10T10:09:00","review":"Very helpful","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Destin E."},{"reviewId":"d8970575-d65e-40ea-80c8-071a7512d065","range":0,"rating":5,"reply":"Hi Justen, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-08T15:02:00","review":"Nice and clean units. Easy access.","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Justen D."},{"reviewId":"60bfbadb-4290-4d57-92d2-fe662a031bce","range":0,"rating":5,"reply":"Thank you for the kind words, Phoenixlance. We're glad our team was professional and great at keeping our property clean! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2024-03-29T09:38:00","review":"Professional and clean. Great service","source":"Google","submissionTime":"2024-03-29T00:00:00","userName":"PhoenixLance"},{"reviewId":"cb3d8342-d14f-452f-b249-4b388e0d4148","range":0,"rating":5,"reply":"Thank you for your feedback, Jamie! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-03-16T13:20:00","review":"Easy access clean facilities","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Jamie L."},{"reviewId":"c245b725-d3f1-4b3a-a605-83ee96682858","range":0,"rating":5,"reply":"We appreciate your review, Antonio! Thank you for choosing Extra Space Storage for your storage needs. If you have any questions or concerns, please don't hesitate to reach out at (608) 466-6555.","replyTime":"2024-03-14T12:11:00","review":"I had a great experience at Extra Space Storage.  They are very knowledgeable about their facility. Thank you for your patience as I looked at several unit to decide what size was right for our needs.\nAll the areas of the facility are super clean, units are well numbered.\nThe unloading covered area has very high doors to accommodate moving trucks and there is enough space for several people moving stuff in our out at the same time.\nThe facility even has an unloading dock for large moving trucks. Super place, so glad we saw it and decided to store here.","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Antonio G."},{"reviewId":"be4b472b-7597-4667-b55c-013342e08671","range":0,"rating":5,"reply":"Thank you for the kind words, Bobby. It's great to know our team was helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2024-03-15T09:23:00","review":"Great communication, very helpful, nice and clean facility.","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Bobby D."},{"reviewId":"4267dd5c-be7e-4680-bd5d-55077a921b0a","range":0,"rating":4,"reply":"Thank you for your kind words, Mary. Security is our top priority and we appreciate that you have trusted us with your belongings! If you have any questions, let us know at 888-storage.","replyTime":"2024-02-11T14:36:00","review":"My storage unit is on the first floor towards the back and some lights don’t turn on right away which it makes me feel not safe.","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"Mary L."},{"reviewId":"6c1390d4-4836-45e7-a6d5-1cc7fc576d18","range":0,"rating":5,"reply":"Thank you for the kind words, Mark. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2024-02-06T14:51:00","review":"Nice staff, nice building. Just signed up but thus far very satisfied","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Mark a."},{"reviewId":"dffb3251-7685-49dd-a37d-8030718727df","range":0,"rating":4,"reply":"\nThank you for taking the time to share your experience, Luis. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (608) 466-6555 if you need anything.","replyTime":"2024-02-05T11:07:00","review":"Honestly, it's a good place to store your things but the only thing I don't like is that they haven't been able to fix the main entrance for more than 5 months and you have to enter through the back, that's a little uncomfortable, but the service is very well just fix the door access","source":"Google","submissionTime":"2024-02-04T00:00:00","userName":"LUIS L."},{"reviewId":"b1b72e3d-50cb-4b2b-bcc5-df0b96ae5cb7","range":0,"rating":4,"reply":"Alexander, we are so happy to hear that we could accommodate you and provide a smooth rental experience. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-02-05T09:36:00","review":"Very helpful and polite staff. They went the extra mile and made sure to get me all settled in. Kinda pricey but it's Middleton so all in all not as bad as a lot of other places. Good location and very clean as well. I would definitely recommend.","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Alexander “."},{"reviewId":"f447b389-27da-4423-b445-cce16e34581f","range":0,"rating":1,"reply":"Lit'l, we appreciate you leaving a rating. We would love to know how we can earn 5 stars from you. Please call us at (608) 466-6555 to provide more information. ","replyTime":"2024-01-12T00:55:00","review":"Seybold office never refunded my 61$ back in June 2023, i only paid  because i was going to b moving by July 1st, found a place so i reached out next day for refund because i ended up getting my place.  I just want my refund funded bk, but i no longer have that card i used to paywith.  Can i get my funds back please? Thanks!","source":"Google","submissionTime":"2024-01-20T00:00:00","userName":"Lit'l B."},{"reviewId":"305c43c2-ae52-4bc7-b8a6-3b3d8731d834","range":0,"rating":5,"reply":"Thank you for the kind words, Olena! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-11-21T10:52:00","review":"Greit service !!","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"Olena H."},{"reviewId":"86518241-0b29-4424-98fb-4ded5259369e","range":0,"rating":5,"reply":"Thank you for the review, Katie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-11T11:50:00","review":"Woman at the front desk was very helpful.","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Katie A."},{"reviewId":"24124c56-3bce-478a-8ad9-d6f5d97eb237","range":0,"rating":5,"reply":"Hi Clairine, thanks so much for your review! We are thrilled to hear your experience with Tatiana was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2023-11-09T11:52:00","review":"I am very well assisted by Tatiana here. Thank you so much for the very nice gestures.","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Clairine C."},{"reviewId":"d7850aa0-b657-430d-a505-774f37c3e727","range":0,"rating":5,"reply":"Megan, we are so happy to hear that Megan could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.","replyTime":"2023-11-06T07:47:00","review":"I had a great experience with Extra Space Storage! Megan answered all of my questions and helped me find the best option for me!","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Megan W."},{"reviewId":"3000b088-996c-4d43-9271-8973f2f56244","range":0,"rating":2,"reply":"Thank you for taking the time to share your experience, Hyart. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the main entrance garage door. In the meantime, give us a call at (608) 466-6555 if you need anything.","replyTime":"2023-10-31T08:28:00","review":"Needed to check out sooner because the main  entrance, garage door was broken for long time therefore not secured as well as I thought would be.\nOffice wasn’t opened 9:30am as it listed but fortunate that staff was helpful.","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"HYART G."},{"reviewId":"4fbe2a8b-7c48-4bee-b0c4-3e7a6ec9b0eb","range":0,"rating":5,"reply":"Thank you for the kind words, Jeff. We're glad Megan was able to help! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-10-31T14:19:00","review":"Megan was very helpful to me on my move","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"Jeff D."},{"reviewId":"5ad3d189-afc7-4117-b200-9f27e8871e31","range":0,"rating":5,"reply":"Thank you for the kind words, Matt. We're glad to hear that Mark was helpful and professional! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-10-24T14:11:00","review":"Mark was very helpful and professional.","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"Matt K."},{"reviewId":"9d5e319b-25db-4477-8024-16121eab3498","range":0,"rating":5,"reply":"Hi Deborah, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-10-24T10:06:00","review":"We had a great experience with Extra Space Storage in Middleton WI - we rented for just over year and always found the place well-maintained and clean. Hours were convenient and our belongings were secure.","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"Deborah M."},{"reviewId":"a4eac0d7-be84-413d-82f0-d4c21b1c23c5","range":0,"rating":4,"reply":"\nThank you for taking the time to share your experience, Todd. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.","replyTime":"2023-10-15T15:00:00","review":"Overhead doors stuck open for some time now so you have to load and unload in the cold. Otherwise fine.","source":"Google","submissionTime":"2023-10-15T00:00:00","userName":"Todd S."},{"reviewId":"4039caca-c39c-4273-ab63-534f2a063c9a","range":0,"rating":5,"reply":"Thanks, Megan! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Amana was professional, friendly, and able to provide that for you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-10-04T15:24:00","review":"I had the most wonderful experience getting registered for my storage unit while working with Amana. She went above and beyond to make me feel welcome and made sure to get me the exact storage unit I wanted. Her friendliness and professionalism was above and beyond!","source":"Google","submissionTime":"2023-10-04T00:00:00","userName":"Megan C."},{"reviewId":"3743661c-b988-4e1c-b285-58d6ce88f589","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Tatianna and Rochelle provided great customer service. The facility, itself, is great — stored things here for over a year, without any issues.","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"Chris M."},{"reviewId":"85248237-8021-4bf4-b187-4f806f521241","range":0,"rating":5,"reply":"Hello, Vera. Thank you for the review. We're so glad Steven could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-19T10:31:00","review":"Great place to store. Steven the manager is lovely, Proffesional and very helpful. Good to have a great human as a manager. Cheers, Vered","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Vera"},{"reviewId":"870df7d2-a3bb-4510-b191-89f4c8b2bab6","range":0,"rating":5,"reply":"Hi Mike, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2023-09-20T13:36:00","review":"Great indoor storage facility with a drive in secure garage for loading/unloading. Customer service was great. I would recommend.","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Mike H."},{"reviewId":"7c557ad5-0f96-4414-9cbe-6cf64d4e29be","range":0,"rating":5,"reply":"Thank you for the review, A! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2023-09-18T09:31:00","review":"The staff were extremely helpful and wonderful to deal with. The facility is spotless and appears to have excellent security. I feel safe storing our property there.","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"A M."},{"reviewId":"436074af-a9f1-4f4c-8f70-8c4de96966a8","range":0,"rating":5,"reply":"Our team appreciates your rating, Yarisel. We're glad we were able to assist you with your self-storage needs. If there's ever anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com or calling us at 888-storage. Our team is always happy to help! ","replyTime":"2023-09-05T18:33:00","review":"The 2 lady’s that helped me were so nice and helpful. Thank you!","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Yarisel"},{"reviewId":"ecb01560-dd8d-4025-856d-6dbe24946dd0","range":0,"rating":5,"reply":"Hi Tim, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2023-08-29T12:30:00","review":"We had a complicated move that required us getting an extra storage unit mid-move.  It was easy to do.  The facility is clean and roomy.  Highly recommended","source":"Google","submissionTime":"2023-08-28T00:00:00","userName":"Tim K."},{"reviewId":"131bc788-0cf9-4a5b-9957-91a446cf5e32","range":0,"rating":5,"reply":"Thank you for your review, Kaleb! Providing renters with clean and affordable facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-18T11:43:00","review":"Super clean and affordable storage! Worked perfectly for me when I was in between moves. Highly recommend!!","source":"Google","submissionTime":"2023-08-18T00:00:00","userName":"Kaleb C."},{"reviewId":"ed03c349-ccf2-456c-a4a3-f0218c6fa60c","range":0,"rating":5,"reply":"Thank you, Tami! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (608) 466-6555 if anything comes up!","replyTime":"2023-08-15T13:24:00","review":"It was a great experience!! The staff too!!!","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Tami M."},{"reviewId":"0029a137-2f72-4f06-abc1-54b487ea90ae","range":0,"rating":5,"reply":"Thank you for your feedback, Sue! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Steven was knowledgeable to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-02T12:31:00","review":"The facility is very secure and extremely clean.  Steven, the manager, was very knowledgeable and helpful.  He made signing up for my unit very easy.","source":"Google","submissionTime":"2023-08-02T00:00:00","userName":"Sue S."},{"reviewId":"3b6c1b5a-1fdc-4f00-8fa9-8aa14e14d512","range":0,"rating":5,"reply":"Hi Lisa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2023-07-17T15:19:00","review":"Easy to get initial unit. Easy to rent over the phone too. Nice people. Clear roadway in winter. Moving up to climate controlled now.","source":"Google","submissionTime":"2023-07-17T00:00:00","userName":"Lisa G."},{"reviewId":"f960ed04-353c-4e1f-9af8-3271521249fa","range":0,"rating":5,"reply":"Thank you for your feedback, David! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-07-13T14:36:00","review":"Great experience. Very good customer service renting my unit.","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"David A."},{"reviewId":"f3b5a04a-be9f-4ba4-b7e7-d85cacd8e2b0","range":0,"rating":5,"reply":"Hi Helen, thanks so much for your review! We are thrilled to hear your experience was great. Feel free to stop by the office if you need anything! ","replyTime":"2023-06-16T08:00:00","review":"Great experience. Especially because of Steven the manager. What a lovely Proffesional person. Amazingly helpful, kind and welcoming. He is a keeper. Very important to have someone like Steven interact with costumers. Good for business. Cheers!","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"HELEN W."},{"reviewId":"c73fda26-5eaa-44d2-bd48-7c330f9d88fb","range":0,"rating":5,"reply":"Hi Laura, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steven. It's wonderful to know you found our property clean. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-06-14T08:59:00","review":"Great place! Very clean! Employees are knowledgeable and very helpful. Thanks to Steven B for helping me get everything set up!","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"Laura W."},{"reviewId":"8da8279b-3f76-4bef-b544-a32b73c9e510","range":0,"rating":5,"reply":"Thank you for the kind words, Nancy. We're glad Steven was able to provide you with a stress-free rental experience! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-06-08T09:44:00","review":"Deming Way manger Steven made my transition from my apartment to a storage unit stress free.","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Nancy B."},{"reviewId":"a217c2e8-b928-4a4a-8606-1a3147337611","range":0,"rating":5,"reply":"Thank you for the kind words, Kerry. We're glad Rochelle was terrific to work with! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-06-03T12:52:00","review":"Rochelle was terrific to work with, answering all of our questions while taking us on a tour of the space. Glad we made the decision to switch to a facility that has such friendly and efficient onsite staff.","source":"Google","submissionTime":"2023-06-03T00:00:00","userName":"Kerry B."},{"reviewId":"5b4febe4-2c61-4174-afff-492b0fee1bbb","range":0,"rating":5,"reply":"Hi Stefan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2023-06-03T16:44:00","review":"This place is the best.  They graciously have a dumpster as you exit, which is VERY handy. The climate control is excellent, and the access super easy.  The garage for loading and unloading is an absolute first class convenience.  You won't find better.","source":"Google","submissionTime":"2023-06-03T00:00:00","userName":"Stefan H."},{"reviewId":"46d467cb-3b4b-4d6c-9b12-f9da25bb6aa3","range":0,"rating":5,"reply":"Hi Daron, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us at our Middleton location. Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2023-04-29T10:17:00","review":"The Deming Way location is by far the best storage I’ve been to in a while. The staff there is very helpful and friendly. I will recommend going coming here for people needing storage space.","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Daron H."},{"reviewId":"f39180e8-f2d8-4a28-a5a4-a7bc89e28f7a","range":0,"rating":5,"reply":"Hi Beth, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2023-04-26T07:50:00","review":"Easy to secure a storage unit and competitively priced.","source":"Google","submissionTime":"2023-04-25T00:00:00","userName":"Beth W."},{"reviewId":"392451d0-48a9-41cd-951e-83d42bb5706f","range":0,"rating":5,"reply":"Hi U-nique, thank you for your review! We're so happy to hear that your experience with the quality and security of the facility has been positive! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-04-21T10:24:00","review":"I called for some information, i am new to the area and they were outstanding and quick to get back! Definitely would recommend! Safe area!","source":"Google","submissionTime":"2023-04-21T00:00:00","userName":"U-nique L."},{"reviewId":"e7372b56-3e03-4ed5-8a96-f535c1bffd29","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Michael! We're so happy to hear Stephen and Rochelle were able to make your rental process hassle free! Give us a call at (608) 466-6555 if you need any future assistance.","replyTime":"2023-04-14T11:11:00","review":"After my previous experience with various other storage spaces, this storage management is simply the best! The customer services are simply A+ awesome. The manager Stephen is always available, kind, and in problem-solving mode. It seems that they are always there. The prices are unbeatable. The space is very well managed, very clean, and easy to rent. It has a feel of a large organization's resource yet with very personal support. The answers to my questions are usually a yes (even at one time I asked for a bottle of water - Rochelle found one for me). So go rent from them! (I got 3 units!)","source":"Google","submissionTime":"2023-04-14T00:00:00","userName":"Michael F."},{"reviewId":"59174ffc-aae0-4df6-ba55-de3076bca658","range":0,"rating":5,"reply":"Hello, Matt. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-06T12:49:00","review":"Great experience,  fast friendly and efficient","source":"Google","submissionTime":"2023-04-06T00:00:00","userName":"Matt M."},{"reviewId":"70fae475-ce4a-4e29-a4f9-9c0ce92f0ef7","range":0,"rating":5,"reply":"Hi Sipho, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2023-04-01T09:36:00","review":"Beautiful and clean. Best storage by far.","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"sipho s."},{"reviewId":"8897b9e7-984d-475b-9399-72ab20714d34","range":0,"rating":5,"reply":"Thank you, Sally. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-03-26T14:15:00","review":"Very happy with my decision to rent a storage unit with this company!!","source":"Google","submissionTime":"2023-03-26T00:00:00","userName":"Sally C."},{"reviewId":"ac0f3de9-b4c0-4c1e-841a-4f1762f45049","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sheena! We're so happy to hear Steven was able to make your rental process quick and easy! Give us a call at (608) 466-6555 if you need any future assistance.","replyTime":"2023-03-17T15:12:00","review":"Steven was very helpful and made the process quick and easy.","source":"Google","submissionTime":"2023-03-17T00:00:00","userName":"Sheena S."},{"reviewId":"fe0124c4-7d81-427e-929e-56337a208db0","range":0,"rating":5,"reply":"Hello Bob, thank you for your positive rating! We're glad Steve and our team have dealt with has been courteous, polite, and quick. Please stop by our office or call us at (608) 466-6555 if you have any questions.","replyTime":"2023-01-04T10:44:00","review":"Steve and everyone we have dealt with has been courteous, polite and quick.","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Bob B."},{"reviewId":"e6566252-c76f-4f49-b8e5-46336e68962c","range":0,"rating":5,"reply":"Thank you, Rose. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. Let us know if you have questions at 888-storage.","replyTime":"2023-03-13T12:25:00","review":"Answered questions, recommended promotions and offered deals, was easy to talk to and helpful!","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Rose W."},{"reviewId":"cc00776b-4ed3-4b4f-b678-d9b8fa2ef0d7","range":0,"rating":5,"reply":"We think Rochelle is great too! Thanks for the positive review, Brenda. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-11-21T07:44:00","review":"Update. Moved from a larger unit to a medium size. Rochelle was great in helping me find a smaller unit that was close to my current one. It made the move easy. Thank You!\n\nIf you need Extra Space, this is the place in the Middleton/Madison area. Conveniently located off 12/14 in Middleton. This facility is new, very clean, well lit, gated, and has a large, covered drive through area for loading and unloading! The manager Steven, is great! He helped me find the right unit for long term storage and a smaller one for short term. My move was from out of state and he helped make this end go seamless. I have also met Sophie, who works at this location sometimes. She is very nice, helpful, and had patiently showed me several different units on my first visit.","source":"Google","submissionTime":"2023-03-08T00:00:00","userName":"brenda"},{"reviewId":"07393175-e282-440c-a6ca-2d8c49b43a2c","range":0,"rating":5,"reply":"Thank you, Kelli! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (608) 466-6555 if anything comes up!","replyTime":"2023-03-08T17:36:00","review":"I was looking for a place to store my college student's \"stuff\" over the summer.  The person I spoke with was super helpful, and there were no issues creating a contract from 800+ miles away.  Thanks for making this process not stressful!","source":"Google","submissionTime":"2023-03-08T00:00:00","userName":"Kelli C."},{"reviewId":"0b63a14b-a3b5-4263-b200-aa6163939c89","range":0,"rating":3,"reply":"Hi No, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right. ","replyTime":"2023-03-04T11:12:00","review":"Nice place and very welcoming","source":"Google","submissionTime":"2023-03-04T00:00:00","userName":"No j."},{"reviewId":"c2d75167-86e6-4013-8fcf-a20577e22321","range":0,"rating":5,"reply":"Hi Enya, thank you for your review. We're glad Amana was very nice, helpful in getting you set up with storage, and explains everything very well. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-03-02T10:01:00","review":"Amana was very nice and helpful in getting us set up with a storage. She explains everything very well and even showed us how to use the keys. She's very understanding and listens to what we need.","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Enya X."},{"reviewId":"e600958f-5d59-43fa-b99d-a931e2b43d10","range":0,"rating":5,"reply":"We think Amana is great too! Thanks for the positive review, Emily. We're glad she was so patient, and understanding, and made sure you got set up correctly. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-28T12:35:00","review":"Amana was AMAZING. We had difficulty setting up a unit, and she was so patient and understanding and made sure we got set up correctly, THANK YOU!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Emily W."},{"reviewId":"7d902076-9cee-4c41-80cd-9ebeadf72ecd","range":0,"rating":5,"reply":"Thank you for the excellent rating, Devv. We are glad Amana was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-02-28T15:07:00","review":"this is my second time ever using a storage facility and by far this one is the best one I used. I love the business and how they operate things there. Amana was great at helping me out with my storage unit and reassured me that everything is in good hands! will be coming back if I ever need to rent a storage unit again. Good work guys!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"devv"},{"reviewId":"0cf5614e-3bd8-49ee-bd4a-6e877220b45f","range":0,"rating":5,"reply":"Thank you for the kind words, Crystal. We're glad Amana was able to help answer your questions! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-02-28T15:03:00","review":"Amazing Staff, Very clean facility,great fast service. definitely recommend!!!!!! Amana helped answering all the questions i had she also gave me the best advice thank you !!! 5 ??","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"crystal A."},{"reviewId":"378fe623-9b53-457d-b89a-bd4478c25513","range":0,"rating":5,"reply":"Hello, Deanna. Thank you for the review. We're so glad Steven could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-27T12:56:00","review":"Steven is an amazing Coworker and maintains his location very well!!","source":"Google","submissionTime":"2023-02-27T00:00:00","userName":"Deanna H."},{"reviewId":"3bfa3bb6-0773-4bd9-a8fe-047eddc98f46","range":0,"rating":5,"reply":"Hi Dawn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steven! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-24T16:17:00","review":"Steven Behnfeldt at Extra Storage, Middleton, WI has gone above and beyond to provide ease and comfort during transition. The facility is clean organized and safe. His premiere customer service does not go unnoticed.  Thank you! -Dawn Kalscheur","source":"Google","submissionTime":"2023-02-24T00:00:00","userName":"Dawn K."},{"reviewId":"a403c46a-013e-4b54-9e06-7d18a796bdc4","range":0,"rating":5,"reply":"Thank you for the kind words, Alizay. We're glad Steven was able to help answer your questions! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-02-21T11:51:00","review":"I had a great experience dealing with Steven at the store, he answered all my questions and helped me the best he could!","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Alizay H."},{"reviewId":"916cce04-2b88-40df-a454-c51fe8e660e0","range":0,"rating":5,"reply":"Hi Sarah!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 466-6555 or stop by the facility! ","replyTime":"2023-02-18T09:51:00","review":"Helpful check in! :)","source":"Google","submissionTime":"2023-02-18T00:00:00","userName":"Sarah V."},{"reviewId":"80491988-ff98-4f10-a821-b32e23763971","range":0,"rating":5,"reply":"Thank you for the kind words, Clifford. We're glad Steven was helpful and informative. Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-02-04T10:09:00","review":"I called the local Extra Space Storage place to make a couple changes to the contract for our unit. Steven was extremely helpful, clearly explaining the options and helping me make appropriate choices. He was great!","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Clifford T."},{"reviewId":"766a5bf3-47d0-4ec8-ae26-f489d3862551","range":0,"rating":5,"reply":"Hi Mike, your kind words are appreciated! We prioritize providing clean, well-maintained, and secure facilities and are so glad to hear your experience reflects that. We thank you for trusting us with your valued belongings! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-01-27T15:24:00","review":"I am so glad ExtraSpace was recommended to me. I couldn’t be happier.  It is so modern and clean and so well thought out in every way.  I’d call it the Ritz Carlton of storage units.  Easy to get in and out of as often as I want to and protected from the Wisconsin weather whenever I do so. I feel like my possessions are completely safe there. I’ve told so many people about it!!!","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Mike M."},{"reviewId":"36d240f5-85ab-4ae1-beca-e76e1da71c9a","range":0,"rating":1,"reply":"Hi Brian, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that rents with us and are sorry to hear you did not have that experience. Taking your feedback into account, we will forward your message to the appropriate group and will be sure to review internally and make any necessary adjustments.  In the meantime, give us a call at 888-storage if you need anything.","replyTime":"2023-01-26T14:16:00","review":"I was locked out of the building here in 25-degree weather for a half hour today, because the only person working had no idea where her own loading dock was! So many bad steps led to this that I don’t think I can trust this place with my possessions.\nFirst of all, the GM told me during the tour that the gate for delivery trucks is triggered by vehicles rather than by my code. He neglected to say that the vehicle has to be INSIDE the gate instead of outside. So when the truck driver delivering to me couldn’t get in, I went outside to help. BIG MISTAKE.\nFor some reason, the external door has a keypad for your code… BUT NO HANDLE!!! So I was locked outside of the building, but inside the security perimeter. As if I was locked in a prison yard.\nI called immediately, only slightly annoyed and assuming that the person working would come let me in. I WAS STUCK IN THE COLD FOR A HALF HOUR. Not exaggerating a bit - the times are on my phone. I eventually had to call the Police! Meanwhile, the delivery driver had to wait a total of about 45 minutes before unloading - thankfully he was understanding and didn’t charge extra for drop-off.\nI have no idea how someone doesn’t know where the ONLY LOADING DOCK is if they’ve trained enough to be left alone. I REALLY don’t understand how that same employee doesn’t FIND the loading dock in a relatively small facility, when my bright orange pallet jack was parked right next to it!\nABOVE ALL, I don’t understand why an entrance that has a keypad for customer entrance wouldn’t have the handle needed to actually open the door!\n\nThis place is more expensive per sq ft than almost everywhere else - I chose them for that loading dock and the brand new facilities. They told me that they had a 20x20 space, and in reality it is TWO 10x20 units when you show up to sign. Never mentioned before that, even though the one large space is much more functional if you have large items.\n\nDespite this, I thought that I could make it work… but at this point it’s hard to trust their basic competence.","source":"Google","submissionTime":"2023-01-26T00:00:00","userName":"Brian"},{"reviewId":"173f2462-ce14-4009-9ccd-dbc23036bcf8","range":0,"rating":5,"reply":"Thank you for your feedback, Marc! Providing renters with clean and organized facilities with professional staff is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-21T11:14:00","review":"Professional, clean and well organized.\nEntire process was comfortable and easy to use.","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Marc I."},{"reviewId":"16645e9d-13ce-4773-bc89-afbb8b7d897c","range":0,"rating":5,"reply":"Thank you for your feedback, Kim! Providing renters with clean and secure facilities is our top priority. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-22T07:09:00","review":"Clean, quiet, secure and easily accessible.","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Kim F."},{"reviewId":"d140de93-ab9f-459c-ac9f-38c494d33df4","range":0,"rating":5,"reply":"Thank you for the kind words, Jennifer. We're glad Steven was able to help! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2023-01-07T14:43:00","review":"Steven was very helpful and efficient.  Setting up storage was quick and easy.  Thank you!","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"Jennifer S."},{"reviewId":"6b19d0ca-e34f-43ea-ad89-8540321819a4","range":0,"rating":5,"reply":"Thank you for the excellent review, Jayne! We're happy Steven was able to provide a smooth rental experience. Let us know if you have questions at 888-storage.","replyTime":"2022-12-22T13:20:00","review":"Very easy process. Steven was very friendly.","source":"Google","submissionTime":"2022-12-22T00:00:00","userName":"Jayne L."},{"reviewId":"48903f2d-9993-43c1-a27b-4f8fe88c4891","range":0,"rating":5,"reply":"Thank you, Mohamed. We appreciate your review. We are thrilled you had a great experience with Steven as he explained the timeline and payment process! Call us at 888-storage whenever you need us.","replyTime":"2022-12-12T08:59:00","review":"Great service! Steven was very professional and helpful explaining the timeline and payment process. Much appreciated.","source":"Google","submissionTime":"2022-12-12T00:00:00","userName":"Mohamed H."},{"reviewId":"9796edd7-e9db-444e-aef0-f9f90545e798","range":0,"rating":5,"reply":"Thank you for the kind remarks, Kaleb! We're so happy to hear we have your recommendation! Call us at 888-storage whenever you need us.","replyTime":"2022-12-11T15:35:00","review":"Super clean facility and friendly staff! Highly Recommend!","source":"Google","submissionTime":"2022-12-11T00:00:00","userName":"Kaleb C."},{"reviewId":"b324a20e-7c57-4081-8b9f-4e6b6d817ca0","range":0,"rating":5,"reply":"Hi Andrew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2022-12-07T14:13:00","review":"Awesome! Very nice facility.","source":"Google","submissionTime":"2022-12-07T00:00:00","userName":"Andrew F."},{"reviewId":"ec50362c-cd52-4b79-88fe-3240185b0f87","range":0,"rating":5,"reply":"Hi Sandra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2022-11-29T09:54:00","review":"Excellent customer care,  reasonable prices and promotions that save money!","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Sandra M."},{"reviewId":"06036f05-1e4e-4774-8f5e-ebac09381614","range":0,"rating":4,"reply":"Thanks for the awesome review, Sg! We work hard to meet the expectations of our customers, and we're happy to hear Steven hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 466-6555 if you need anything.","replyTime":"2022-11-12T09:31:00","review":"Good and Fast customer service by the manager Steven!","source":"Google","submissionTime":"2022-11-11T00:00:00","userName":"SG L."},{"reviewId":"dcb55005-5c33-48b7-84de-e1e60d6a6d0c","range":0,"rating":5,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 466-6555 or stop by the office if you need anything!\n","replyTime":"2022-11-04T11:22:00","review":"Sophia was outstanding!\nExtremely customer service focused!\nVery patient too :)\nThank you VERY much!","source":"Google","submissionTime":"2022-11-02T00:00:00","userName":"michael11416"},{"reviewId":"86ede802-4b86-454a-8338-0a769fe95a73","range":0,"rating":5,"reply":"Thank you for the excellent rating, Doug! We're happy we were able to provide a smooth rental experience. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2022-11-01T17:35:00","review":"The entire booking and move in experience was seamless and painless.","source":"Google","submissionTime":"2022-11-01T00:00:00","userName":"Doug B."},{"reviewId":"31262bd7-d03d-4816-9b5c-8de7a4bc2602","range":0,"rating":5,"reply":"Thank you for the excellent review, Amy! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2022-10-31T10:03:00","review":"I had a seamless transaction. Phone representatives are smart, articulate, pleasant and make certain you know what every nuance tentative to leasing is understood.","source":"Google","submissionTime":"2022-10-30T00:00:00","userName":"Amy B."},{"reviewId":"5c2ccd70-a56d-40f7-81d5-d63afd31eb81","range":0,"rating":1,"reply":"Your feedback is very important to our team, Tyler. We're sorry to hear you're unhappy. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2022-10-31T13:19:00","review":"Bait and switch. We had a feeling this would happen, and unfortunately, we were right. We started our lease in August 2022 and by October 22 the rate has increased 15%. Yes, things are more expensive now, but 15% is unreasonable.","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Tyler K."},{"reviewId":"4b3161e0-2678-417c-8114-84de49de5a3b","range":0,"rating":4,"reply":"Marco! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (608) 466-6555.","replyTime":"2022-10-27T13:07:00","review":"Very informative showed me the difference type of storage units they have and explained pricing. Love the new location.","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"marco r."},{"reviewId":"6d9715ca-8879-4765-8d9a-a1721dc92047","range":0,"rating":5,"reply":"Thank you for the excellent review, Who Be Dat! We're happy we were able to provide a smooth rental experience. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n\n","replyTime":"2022-10-18T09:30:00","review":"Reserved my unit online.. Simple easy.. Got gate code and unit was ready with everything I need. Never had to make contact with anyone.. Gate closes at 10pm don't like that but lol still was stupid easy","source":"Google","submissionTime":"2022-10-17T00:00:00","userName":"Who B."},{"reviewId":"7248c45a-225f-4adf-9fb9-3f8b9d8cfc55","range":0,"rating":5,"reply":"Hi Frank, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if you have questions at 888-storage!","replyTime":"2022-10-11T18:30:00","review":"New clean facility. Helpful staff.","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"Frank L."},{"reviewId":"43fdc60e-d48c-4473-abbd-9528e886ef5a","range":0,"rating":5,"reply":"Hi, Bethsymarie ! Thanks for the positive review, it means a lot to our team. Please call (608) 466-6555 if you have any questions about your rental. ","replyTime":"2022-09-30T09:57:00","review":"Customer service was very good. First time renting a storage unit and they made it easy!","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Bethsymarie S."},{"reviewId":"967c1cfb-45c8-4ab1-b3d4-760731ec6740","range":0,"rating":5,"reply":"Thank you, R, for the perfect rating! It's wonderful to hear you had a positive experience with us. We are happy to have you store with us! Give us a call at (608) 466-6555 if anything comes up.","replyTime":"2022-09-24T11:35:00","review":"Fantastic facility and staff.  I recommend getting a long term contract if you can afford it - The team there is easy to work with on that.","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"R M."},{"reviewId":"7e3648f1-933f-40c2-880f-755594e5ea99","range":0,"rating":5,"reply":"Thank you for your feedback, Joe! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-23T11:26:00","review":"The Deming Way Climate Controlled ESS is in a completely different league when compared to your common storage locker, for essentially the same fees.  Clean, quiet and safe.  Your valuables are as or more protected from damage and as safe or safer than in your own home. Recommended.","source":"Google","submissionTime":"2022-09-22T00:00:00","userName":"Joe B."},{"reviewId":"2f4560f3-78c3-435a-8183-c030838c2a39","range":0,"rating":5,"reply":"Thank you for the great rating, A. It's wonderful to know our team was professional, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2022-09-19T16:36:00","review":"Steven Behnfeldt\nThe manager there is extremely helpful he did a great job renting me the place.\n\nThank you for your very highly professional manner and help.\n\nThe space is beautiful nice clean and brand new. I cannot be happier","source":"Google","submissionTime":"2022-09-19T00:00:00","userName":"A A."},{"reviewId":"c14ec0d1-0b3d-4911-91b5-f9639121e8d0","range":0,"rating":5,"reply":"Thank you for your feedback, Gaming! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-09-15T10:10:00","review":"Everyone there were super friendly and helpful, the manager himself walked around with me to show me where everything is. Everything is also brand new, clean, and secure. Plenty of big carts to move lots of stuff no matter the size or weight.\n\n????????????","source":"Google","submissionTime":"2022-09-14T00:00:00","userName":"Gaming J."},{"reviewId":"a6ec4055-e76a-49c0-b5cc-d25ddbe8346c","range":0,"rating":3,"reply":"Hi Rachel, we really appreciate you taking the time to leave a review. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.   We are sorry to hear we have lost your business and will use your feedback to improve. If there is anything we can do for you in the meantime, we are here to help and can be reached at (608) 466-6555.\n\n","replyTime":"2022-09-05T14:29:00","review":"Editing 2 days later.\nThe reply by ESS was actually incorrect in their assumption. They hadn't lost our business. I was upset that I was paying for a unit but unable to use it.\nI asked for our contract start date to be extended by a week so we didn't have to pay a full month's rent 3 weeks after receiving access instead of (approx) 4 weeks. However, they only gave us $35 back in refund. That's better than nothing but this is a short term rental for us to assist us in our move so the sooner we can get in, the sooner we can move out, essentially.\nI appreciate the refund but no sense of urgency to correct their mistake was shown. My husband called their office Tuesday afternoon and by that time, no one had called us to return our numerous  voice-mails.\nSo better, but not great.\nBut value is still great and facilities are clean and easy to access with secure code. 3 stars.\n\nI rented a unit to help us transition during our move. Tuesday, I reserved the unit online -effective Saturday. When they called me to finish the application, I didn't realize until the end that they began the contact effective the date of the call, NOT Saturday. Instead of correcting it when I expressed concern, they said that it was only a couple days so it really wasn't worth changing. I was at work and didn't really want to take the time to fight it so I let it go. They told me the key would be in the unit, ready for me asap.\nOn Saturday, my husband and I brought a load of boxes and furniture to put in our unit. AFTER we unloaded everything onto the flat carts and taken them up to our unit, we realized the key was not there. We tried calling the number but the office was closed.\nWe called and left a message on Sunday, no response. Today is Labor day. Nothing. I have been working this whole weekend to pack and have nowhere to put all these boxes in my tiny apartment. Our landlord intents to start showing our apartment and we can barely maneuver from room to room right now. So now I've been paying for a unit for almost a week and can't use it.","source":"Google","submissionTime":"2022-09-08T00:00:00","userName":"Rachel S."},{"reviewId":"8816363f-8a60-4b3e-ba18-5c5af29ed2b5","range":0,"rating":1,"reply":"Hi Rachel, we really appreciate you taking the time to leave a review. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.   We are sorry to hear we have lost your business and will use your feedback to improve. If there is anything we can do for you in the meantime, we are here to help and can be reached at (608) 466-6555.\n\n","replyTime":"2022-09-05T14:29:00","review":"I rented a unit to help us transition during our move. Tuesday, I reserved the unit online -effective Saturday. When they called me to finish the application, I didn't realize until the end that they began the contact effective the date of the call, NOT Saturday. Instead of correcting it when I expressed concern, they said that it was only a couple days so it really wasn't worth changing. I was at work and didn't really want to take the time to fight it so I let it go. They told me the key would be in the unit, ready for me asap.\nOn Saturday, my husband and I brought a load of boxes and furniture to put in our unit. AFTER we unloaded everything onto the flat carts and taken them up to our unit, we realized the key was not there. We tried calling the number but the office was closed.\nWe called and left a message on Sunday, no response. Today is Labor day. Nothing. I have been working this whole weekend to pack and have nowhere to put all these boxes in my tiny apartment. Our landlord intents to start showing our apartment and we can barely maneuver from room to room right now. So now I've been paying for a unit for almost a week and can't use it.","source":"Google","submissionTime":"2022-09-05T00:00:00","userName":"Rachel S."},{"reviewId":"dc129466-8f72-435c-946b-d15f44a8333f","range":0,"rating":5,"reply":"Thank you for the kind words, Heather. We're glad Steven and Francisco were friendly and helpful! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2022-09-02T13:53:00","review":"We had a wonderful experience renting a unit here.  Very clean and easy to access.  Both Steven and Francisco were very friendly and helpful with any questions we had. Easy to move in and out.  We will definitely use them again when we need storage.","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Heather R."},{"reviewId":"184bb8a5-a8eb-4895-8c77-a4f6723929f2","range":0,"rating":5,"reply":"Hi Debbie!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 466-6555 or stop by the facility! ","replyTime":"2022-08-26T10:44:00","review":"Great experience renting a space! Was not in our moving plans, but it was so easy and fast. Each person I spoke with from renting to terminating my lease was super helpful!","source":"Google","submissionTime":"2022-08-26T00:00:00","userName":"Debbie R."},{"reviewId":"c786d98c-36ad-4430-8fd9-6ae65a3b3d56","range":0,"rating":5,"reply":"Hi Alexander!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 466-6555 or stop by the facility! ","replyTime":"2022-08-26T10:12:00","review":"I had the Best experience getting a brand new storage unit at this brand new and beautiful facility! A HUGE thank you to Francisco!","source":"Google","submissionTime":"2022-08-26T00:00:00","userName":"Alexander M."},{"reviewId":"336e256e-3499-4f4e-af67-94bd16d6a19e","range":0,"rating":5,"reply":"Thanks, Emmanuel! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Francisco was able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-08-24T11:46:00","review":"Francisco was very nice and personable. He helped me pick the perfect storage unit.","source":"Google","submissionTime":"2022-08-24T00:00:00","userName":"Emmanuel V."},{"reviewId":"442c5e37-4a11-46e6-80d9-58e4cda9ed8a","range":0,"rating":5,"reply":"Thanks for the awesome review, Peter! We work hard to meet the expectations of our customers, and we're happy to hear Steven hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 466-6555 if you need anything.","replyTime":"2022-08-17T16:59:00","review":"Excellent space & excellent service.\nThanks Steven!","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Peter H."},{"reviewId":"ce177bcc-11e9-4b5b-b070-524093519f6a","range":0,"rating":5,"reply":"Hi Josh, thank you for your review. We're glad our team was super helpful and friendly. Providing renters with clean and secure facilities is our top priority. Stop by our office if you need anything in the future! ","replyTime":"2022-08-18T10:43:00","review":"Super helpful, friendly, and very easy to reserve a unit. The facility is clean and secure.","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Josh S."},{"reviewId":"e1cb7d6d-eb11-41d8-ba69-b5c6f5aea782","range":0,"rating":5,"reply":"Thanks for the kind words, Nick! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (608) 466-6555 if you need anything.\r","replyTime":"2022-08-16T16:14:00","review":"Clean, affordable storage spaces. Friendly and helpful customer service. I highly recommend to anyone in the Madison/Middleton area","source":"Google","submissionTime":"2022-08-16T00:00:00","userName":"Nick M."},{"reviewId":"1c60d814-62fa-4c8f-a045-f44f466ed486","range":0,"rating":5,"reply":"Thank you for the kind words, Nyasha! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!\n","replyTime":"2022-08-11T10:06:00","review":"The person I spoke to on the phone to setup my storage reservation was super helpful and nice! Great service!","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"Nyasha E."},{"reviewId":"fe105cf8-ade8-42f7-b734-2afe734c9008","range":0,"rating":5,"reply":"Thanks for the awesome review, Tyler! We know our customers value clean facilities and helpful staff so we do our best to provide that! We are happy to hear Steven hit the mark for you. Don't hesitate to stop by the office or contact us at (608) 466-6555 if you need anything.","replyTime":"2022-06-08T16:55:00","review":"Steven was very helpful and took the time to show us the facility. He made the experience quite easy, and the building is wonderfully renovated. Everything is clean and the music through the hallways was great! Best part was pulling into the fully covered unloading zone so rain or shine everything is dry.","source":"Google","submissionTime":"2022-08-06T00:00:00","userName":"Tyler G."},{"reviewId":"c22f6178-2026-41c5-8d5f-9b0557913235","range":0,"rating":4,"reply":"Thank you for taking the time to leave your feedback, Andrew! We're so happy to hear our manager was able to accommodate you through a stressful move! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-08-04T08:49:00","review":"My move, that was supposed to be smooth, ended up a disaster. The person I talked to there was patient, understanding, and very accommodating! Don't know what I would've done if he had taken a \"hard nose\" approach to it, cuz we all need a little help sometimes.","source":"Google","submissionTime":"2022-08-03T00:00:00","userName":"Andrew H."},{"reviewId":"098ba86b-e18d-4075-a99e-5aa5a1335a41","range":0,"rating":5,"reply":"Thanks, Matt! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-07-29T10:51:00","review":"Super friendly, super helpful, worked to find us the best unit for both size needs and within a budget.","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"matt r."},{"reviewId":"be69b3c3-e00b-4199-af63-fd8efea5441b","range":0,"rating":5,"reply":"Hi Ken. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steve! Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-07-28T12:17:00","review":"Steve, the Store Manager of the facility in Middleton, WI, was terrific! He thoroughly and knowledgeably explain the storage space features and costs, as well as provided assistance on the day of our move in! I couldn’t be more pleased and recommend Steve and Extra Space Storage highly!","source":"Google","submissionTime":"2022-07-27T00:00:00","userName":"Ken R."},{"reviewId":"4e73e789-1677-4353-8ea0-8270b5f58bad","range":0,"rating":5,"reply":"Thank you for the excellent rating, Joshua! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-07-25T09:48:00","review":"Super easy to book it. Manager is very nice and makes the process easy and convenient.","source":"Google","submissionTime":"2022-07-24T00:00:00","userName":"JOSHUA S."},{"reviewId":"09a2a3a7-ee60-4f9e-90c0-83fc93682b7f","range":0,"rating":5,"reply":"Hi, Dorie ! Thanks for the positive review, it means a lot to our team. Please call (608) 466-6555 if you have any questions about your rental. ","replyTime":"2022-07-21T11:34:00","review":"Easy and efficient website navigation. Details and follow-up were punctual and polite. Wonderful service! Will utilize it again for my extra storage needs.","source":"Google","submissionTime":"2022-07-20T00:00:00","userName":"Dorie P."},{"reviewId":"30859aa7-761d-4f38-8537-d4f269e5df5d","range":0,"rating":5,"reply":"Thank you, Steven, for the great rating! It's wonderful to hear you had a positive experience with us and that Fransisco was knowledgeable, friendly, polite, and able to make your rental process quick and easy. We want you to know that we are here to assist you with any further storage needs! Give us a call at (608) 466-6555 if anything comes up!","replyTime":"2022-07-12T11:04:00","review":"I had the BEST experience getting a brand new storage unit at this brand new and beautiful facility! A HUGE thank you to Francisco! He was extremely knowledgeable, friendly, polite, and made the process easy and quick! I highly recommend you ask for him! This place is by far the best storage unit option in all of dane county!","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Steven F."},{"reviewId":"1c25e151-8077-4bf7-932a-c0bf3c6a1126","range":0,"rating":5,"reply":"Hi Meenu, thank you for your review! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Don’t hesitate to stop by the office if you need anything. \n  ","replyTime":"2022-07-07T14:10:00","review":"Was a pleasure working with Steve for our unit. Nice facility -- clean and easily accessible units on second floor. Was a breeze setting up! Thank you Steve!","source":"Google","submissionTime":"2022-07-07T00:00:00","userName":"Meenu G."},{"reviewId":"2cb2f11c-623c-4f58-a9ef-63a733ede1c1","range":0,"rating":5,"reply":"Thank you for the excellent rating, Terri! We're happy we were able to provide a smooth rental experience. We are here to help! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-06-18T16:57:00","review":"Moving in to the area from out of state and using a storage unit for the first time. Every step was explained and followed through.  No surprises on pricing.  They made this easy to check off my list.","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"Terri R."},{"reviewId":"f0c3f399-7e79-40b9-8937-892317a03fad","range":0,"rating":5,"reply":"Thank you for the kind review, Amara. We're glad our team was friendly and easy to communicate with! Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2022-06-17T14:23:00","review":"Very good communication and friendly management. Will definitely use their services if needed again in the future!","source":"Google","submissionTime":"2022-06-17T00:00:00","userName":"Amara W."},{"reviewId":"0f87bfe5-22e5-4773-b3a5-aed3fe736d4a","range":0,"rating":5,"reply":"Hi Susan. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steven! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n","replyTime":"2022-06-16T13:41:00","review":"We needed some extra storage while our home is on the market.  We researched several storage facilities in the area and found Extra Storage to have the most competitive and an extra bonus it is climate controlled!  Steven at the Middleton location was outstanding, friendly, and super helpful.  We definitely recommend these units!","source":"Google","submissionTime":"2022-06-15T00:00:00","userName":"Susan P."},{"reviewId":"7a966194-7353-4218-b756-49d299c43931","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Catherine! We are so glad Jennifer could meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-06-12T10:04:00","review":"Wonderful experience. Nice space and incredible staff. Jennifer has taken great care of me. I appreciate how patient and helpful she was and look forward to working with her again.","source":"Google","submissionTime":"2022-06-11T00:00:00","userName":"Catherine H."},{"reviewId":"9594654f-29fe-47b4-ac56-ddd90c20a55c","range":0,"rating":5,"reply":"Thank you for the kind review, Matthew. We're glad Steven was able to help and that you feel good about your rental with us. It's great you found our property clean, spacious, and well-equipped. Our team is here to serve you, so give us a call at (608) 466-6555 if you need any future assistance.\n","replyTime":"2022-05-25T15:52:00","review":"I was originally looking to buy some space at West Towne Storage to store some things over the summer (as I'm a student). However, West Towne is no longer in business, and this place is actually cheaper. From signing up on their website to speaking with Steven who helped me out took about 30 minutes total. I rented a 5x5 storage space, and there's enough ceiling height to fit a couch or something sideways. There's dollys to move heavy objects, and the space looks new and clean.\n\nOne thing to note is that with the admin and setup fees, the \"one month free deal\" is kind of misleading. Plus insurance is required, which adds like $11/month. Overall, still cheaper than everything else I was looking at.","source":"Google","submissionTime":"2022-05-24T00:00:00","userName":"Matthew M."},{"reviewId":"6e904ea4-18e1-4a2c-8aca-c28c7af56380","range":0,"rating":5,"reply":"Thank you for your review, Keith! Providing renters with clean, secure, and spacious facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-05-21T09:48:00","review":"This brand new climate control storage facility is excellent. It's spacious, clean and secure. Plus drive inside to un/load personal and business items.","source":"Google","submissionTime":"2022-05-20T00:00:00","userName":"Keith K."}]},"errors":null},"startingAt":{"correlationId":"f9069a6f-34b5-4533-aacd-0ccdd9dd829b","data":{"error":null,"startingAt":{"large":179,"medium":102,"parking":157,"small":28,"starting":28}},"errors":null},"unitClasses":{"correlationId":"14f3f1b6-cb79-4215-bea6-9cb3e80323bd","data":{"count":108,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2630","salesforceId":"2630_7522","storeId":"56495911-a664-4a4c-b6aa-a20dc4130c22","uid":"2630_7522","unitClassId":"a0648aec-31df-4ad2-a179-03cd0fde4709","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":0,"showAvailable":false,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":false,"showPromotion":false,"showRapidRental":false,"showReserve":false,"total":0},"dimensions":{"depth":9,"display":"7' x 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