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While we are glad our team provided friendly service, we regret that your overall experience did not meet expectations. Please reach out to us directly at 888-STORAGE so we can assist you with your concerns.","replyTime":"2026-10-26T07:47:00","review":"Staff is very friendly, but rate increases are too frequent, and there is not even a trash receptacle on the premises you can use. I am going back to U-haul where you can leave things out near the doors that others may be able to use. With less land requiring four floors with evlevators, their profit should be more with less rate increases.","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"George F."},{"reviewId":"fa4496bd-3088-4487-a922-d0d99cda0f8d","range":0,"rating":4,"reply":"Hi Phillip, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-07-11T09:33:00","review":"I had a very good experience with the folks at Extra Space Storage. the staff are friendly and customer driven. I would highly recommend them for storage needs!","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Phillip B."},{"reviewId":"cafee0d3-056d-4a81-84cc-d9bab270c5ac","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Shannon. We are glad to hear that you love our facility, though we understand your frustration regarding the recent rate increase. We truly appreciate your support of Extra Space Storage.","replyTime":"2026-10-12T17:27:00","review":"Love this place. Just hate the price jump this year","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Shannon B."},{"reviewId":"247ddc52-a6e3-4d8b-a62b-9042ccce827a","range":0,"rating":5,"reply":"Thank you for sharing your experience Angie! We're glad to hear you enjoyed the easy rental process and found our Extra Space Storage facility clean and convenient.","replyTime":"2026-10-10T09:04:00","review":"Easy to rent, nice, new area, clean","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Angie L."},{"reviewId":"9c01180a-b5b8-4b2c-8d40-5cb2fce5538f","range":0,"rating":5,"reply":"Fred, thank you for sharing your experience. We are glad to hear our team was helpful and made setting up your storage unit quick and easy. We appreciate your support!","replyTime":"2026-10-08T14:14:00","review":"Staff was great and very efficient in setting up the arrangements for the storage unit.","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Fred W."},{"reviewId":"fbf87cc6-33b0-4367-ba19-0f139aaadbc7","range":0,"rating":5,"reply":"Sheryl, thank you for sharing your experience. We are glad to hear that you found our facility clean and that our team was so helpful and friendly. We appreciate your support of Extra Space Storage.","replyTime":"2026-10-06T13:50:00","review":"Facility and staff could not be better. Facility is nice and clean and staff is very friendly, so helpful, and goes above and beyond.","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Sheryl H."},{"reviewId":"5f32aced-d03f-4381-860a-cf5ec421d60c","range":0,"rating":5,"reply":"Thank you for sharing your feedback. We are glad to hear you experienced professional service with Extra Space Storage, and we appreciate your support!","replyTime":"2026-10-05T11:15:00","review":"Was very professional","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Don P."},{"reviewId":"f23750e1-3106-4190-8e0f-7e8760f4f4cf","range":0,"rating":5,"reply":"Thank you for the 10/10 rating, Alaina! We appreciate you taking the time to share your support for Extra Space Storage.","replyTime":"2026-10-03T10:10:00","review":"10/10 !!!!","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Alaina E."},{"reviewId":"7d50a9be-3fed-4f26-b6a2-a3b3349b87b5","range":0,"rating":5,"reply":"Justin, thank you for the review! We're glad to hear you had a great experience with our team and convenient location at Extra Space Storage.","replyTime":"2026-10-02T13:52:00","review":"Great spot and great service!!","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Justin C."},{"reviewId":"35d61d85-2598-4bdb-aaf8-932106c23ff0","range":0,"rating":5,"reply":"Thank you for sharing your review, Bridget! We are glad to hear about your experience and will be sure to pass along your kind words to Jace and the team.","replyTime":"2026-09-22T10:51:00","review":"Jace is amazing very sweet","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Bridget H."},{"reviewId":"88c51455-4021-42a7-86a5-f0c2a07667f8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Rochelle! Don't hesitate to reach out if you need anything!","replyTime":"2025-11-14T14:38:00","review":"Jace L.was very very helpful and she explained everything to me.She was Patient and kind. Thank you for having an Employee like her.","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Rochelle N."},{"reviewId":"aaa03d0c-c2c6-4f58-85bb-5cc90972ffcf","range":0,"rating":5,"reply":"Thank you for your 5-star review, Heidi! We're so glad to hear that Jace and Diane were able to provide you with helpful assistance. We will be sure to share your kind words with them and the rest of our team at Extra Space Storage. We appreciate you choosing us for your storage needs.","replyTime":"2026-09-12T12:46:00","review":"Thank you so much Jace and Diane for your help!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Heidi C."},{"reviewId":"be482375-5e97-4098-86e3-27b46fcea885","range":0,"rating":3,"reply":"Thank you for sharing. We are glad to hear about your quick and awesome service with RD.","replyTime":"2025-05-16T10:40:00","review":"Employees are great. Always helpful and and will do what they can to help. Don’t have a single complaint to the people who work there. The company itself is disgusting. Be careful using as a long term storage. Rates will consistently rise without reason every couple months. My beginning rate 3 years ago has now doubled over the 3 years and would be even higher if it wasn’t for the excellent service I’ve received from the employees there who understand the constantly rising costs are unreasonable. Give 3/5 and that 3 is all the employees. The company 0/5","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Collin H."},{"reviewId":"8706c99e-da65-4836-bc28-91d0527e32f4","range":0,"rating":1,"reply":"Jeff, we're concerned to hear about the frequent rent increases. Please feel free to reach out to us at (859) 201-0900 to discuss this further.","replyTime":"2026-09-23T14:18:00","review":"Unit was clean, but they raise the rent 4 times under 2 years!","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Jeff A."},{"reviewId":"abfec5e5-c201-4e60-9180-5ee0f3172b2a","range":0,"rating":5,"reply":"We sincerely value your kind words, Natalie. Great staff and a clean facility are priorities we stand by. Thank you!","replyTime":"2026-08-18T19:00:00","review":"Great staff and clean place","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Natalie P."},{"reviewId":"2ce34149-9dc3-45a9-b77f-5f42176a997f","range":0,"rating":5,"reply":"Thank you for sharing, Aaron! We're glad our team delivered helpful, friendly service. We look forward to serving you again.","replyTime":"2026-08-08T11:33:00","review":"Great customer service! Very helpful and friendly","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Aaron A."},{"reviewId":"750252be-57ee-4125-a7a7-f1e5a2336086","range":0,"rating":1,"reply":"We are sorry to hear about the rate increase. Please call us at (859) 201-0900 to discuss your concerns directly. Thank you, Adrianna.","replyTime":"2026-07-28T16:10:00","review":"Beware of rate increases. Thought I was getting a good unit in a safe location for a decent price. But that rate has since doubled in price. I understand increases due to the market but to increase the rate double of what it was is not good and fair business. Will be submitting my notice to go elsewhere, and I’d recommend you do as well. Before you’re paying out the door/unexpected prices each month for a 5x5 room.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Adrianna C."},{"reviewId":"086d9b71-c040-4b0e-9b7f-b5e4f3f00262","range":0,"rating":5,"reply":"We are excited to hear you enjoyed our storage facility, Chad. Your satisfaction means everything to us. Thank you!","replyTime":"2026-07-28T18:03:00","review":"Great storage facility","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Chad W."},{"reviewId":"cf83e91d-dea5-4deb-9800-2c5d89d499ac","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Timothy! We're glad Megan made such a great impression. We'll be sure to pass along your kind words to her!","replyTime":"2026-07-18T14:08:00","review":"I would like to say Megan  is such a help and a delight recommend asking for her","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"Timothy G."},{"reviewId":"9ba0a306-2810-4867-8302-cb8c9fabb82a","range":0,"rating":5,"reply":"We are glad to hear your business supplies are safely stored. Happy the first month free offer worked out for you, Jacob!","replyTime":"2026-07-18T15:01:00","review":"Had units for my buisness supplies to be stored.  Was able to get the first month free and ready to work.","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"Jacob B."},{"reviewId":"2ce71131-5d20-4886-899a-393c32ad97ff","range":0,"rating":5,"reply":"Thank you for sharing, Dawson! Jayzce and the team love hearing this. We're glad your experience was incredible!","replyTime":"2026-07-13T11:49:00","review":"Jayzce amazing wondering perfect amazing womdwrfully perfect wow incredible","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Dawson D."},{"reviewId":"9bf47a21-b3e6-4e04-8cd8-38c8be53bae6","range":0,"rating":5,"reply":"We are elated to hear about your experience! Thank you, Taylor. We'll share your kind words with Jace. ??","replyTime":"2026-07-11T14:52:00","review":"Amazing facility and Jace in the office was so nice and so helpful ??","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Taylor W."},{"reviewId":"5702c2e3-7adc-4351-9cc8-cab84c317e31","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled our team member provided such caring, helpful service during your situation.","replyTime":"2026-01-05T18:50:00","review":"She was the sweetest and most helpful woman . She goes above and beyond to make sure everyone is helped and satisfied . She helped me fixed a problem that I had and did it wit a smile on her face","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Jimboski"},{"reviewId":"b79f5a94-9be6-4333-969e-092aabbf5630","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Suzanne Gray! Thank you for sharing your experience with us.","replyTime":"2025-04-19T12:19:00","review":"Super friendly environment and always willing the listen and help out with any questions or concerns that we may have. I had the privilege of speaking with Jace and she was friendly, and did what she said in such a timely manner!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Suzanne G."},{"reviewId":"bbcfe924-9eb8-41e8-b6f5-187b249673be","range":0,"rating":5,"reply":"We are delighted to hear Extra Space Storage is a great place for you, Britney. Thank you for the kind words!","replyTime":"2026-06-16T15:57:00","review":"Great place","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Britney"},{"reviewId":"59daeb0c-193d-4aea-a0a2-ff6b347d924c","range":0,"rating":5,"reply":"Thank you for your review, John! Your positive experience with our staff means a lot. We'll make sure she knows her helpfulness made a great impact.","replyTime":"2026-06-12T14:20:00","review":"Very great environment and staff the lady working at the desk today was very helpful and made a great impact","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"John L."},{"reviewId":"2871fa51-3aea-4891-bc7f-895fe6c5d456","range":0,"rating":5,"reply":"We are delighted to hear about Jace's helpful service! Thanks for recommending her and sharing your positive experience, Damian.","replyTime":"2026-06-06T10:14:00","review":"Jace was really kind and helpful. She’s been very productive with assisting me with understanding my rental unit here. I strongly recommend talking to her and asking her questions.","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Damian D."},{"reviewId":"856d5fbc-f1bd-46fe-8b22-ff8277111384","range":0,"rating":1,"reply":"We are disappointed to hear about your rate increase concerns, Amy. Please contact us at (859) 201-0900 to discuss your specific situation.","replyTime":"2026-05-22T16:08:00","review":"If I could give Zero, I would.  I started out at $149/month and now they are raising my storage rate to $382 per month.   When I called, to question the increase, I was told the going rate for my size would be $500.  Now where do they think an average consumer can budget for that increase.","source":"Google","submissionTime":"2026-05-22T00:00:00","userName":"Amy L."},{"reviewId":"993441be-59ba-452e-b9ae-85f99989479e","range":0,"rating":5,"reply":"Thank you for your review Marc! So glad Jace and the team provided amazing, communicative, and supportive service. We appreciate your loyalty!","replyTime":"2026-05-15T09:06:00","review":"Jace and the team at Extra Space is amazing and I love them. They have been so communicative and patient and supportive. If I ever need storage again, they are the ones I will always go to them.","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Marc P."},{"reviewId":"128b04ca-b33b-4976-b7c4-9b2203a0fb49","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience, Bruce! Thank you for choosing us again and for highlighting our clean, accessible space and wonderful staff.","replyTime":"2026-05-04T16:14:00","review":"Second time that we have rented.  Setting-up and getting started was easy.  We have found the space to be clean, easily accessible and well kept. Staff is wonderful.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Bruce J."},{"reviewId":"c02f6ca4-22bd-4cdc-a66b-13a0b8533605","range":0,"rating":5,"reply":"We are glad to hear about your lovely experience, Julie! Thrilled that our team made storage painless and efficient.","replyTime":"2026-05-04T08:17:00","review":"Lovely experience and atmosphere! Very helpful in regards to questions and concerns. Super knowledgeable and overall made the experience super painless and took less than 10 minutes!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Julie G."},{"reviewId":"b1cf148c-dd25-4a16-b8ad-b8dd4e818826","range":0,"rating":5,"reply":"Thank you for your feedback. We’re glad to hear you enjoyed the space and received great customer service.\n","replyTime":"2026-04-19T10:59:00","review":"Lovely space and lovely customer service!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"???"},{"reviewId":"a94ce0da-f7eb-456e-b667-1cc177b6c79e","range":0,"rating":5,"reply":"Thanks for highlighting our cleanliness and safety standards, Katherine! We appreciate your fantastic review Katherine.","replyTime":"2026-04-13T15:09:00","review":"This company is fantastic always clean and very safe.","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Katherine R."},{"reviewId":"d1ffc6bf-2eaa-4c78-87c4-4f984e0310c4","range":0,"rating":5,"reply":"Thank you for your review, David! We're glad our team could help with your storage needs.","replyTime":"2026-04-03T14:26:00","review":"They will help you out with your storage","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"David G."},{"reviewId":"fb261089-c627-4350-af0a-d2b5b14df708","range":0,"rating":5,"reply":"Thank you for your review, Trinity! So glad Jace created a warm and welcoming experience for you today.","replyTime":"2026-04-04T07:47:00","review":"Had the pleasure of meeting Jace today, very helpful and created a warm and welcoming environment!!!!","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Trinity P."},{"reviewId":"50bd7b5f-460a-4f8f-84ca-79c7d103fc37","range":0,"rating":5,"reply":"We are elated to hear you found our team accommodating and welcoming. Your kind words mean everything to us, Lanaia!","replyTime":"2026-03-12T15:24:00","review":"They are the nicest people on earth! Very accommodating and welcoming!","source":"Google","submissionTime":"2026-03-12T00:00:00","userName":"Lanaia B."},{"reviewId":"0bda3f2d-1a9e-4794-991b-860fa9ba3a24","range":0,"rating":5,"reply":"We are thrilled to hear you found our facility clean and well-kept. Thank you for recommending us, Victor!","replyTime":"2026-03-10T12:04:00","review":"This is a very clean and well kept facility, the customer service representatives are courteous, respectful and helpful I would recommend this facility to anyone","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Victor M."},{"reviewId":"85223aef-283b-4fde-a5ba-6d96e2337bef","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our online services and our staff. Thank you for sharing your feedback!","replyTime":"2026-02-17T14:39:00","review":"Very easy to do everything on line. Very clean and nice staff in office.","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Debbie R."},{"reviewId":"4d38aa79-4775-48a4-920a-1c8b734322ce","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our online services and our staff. Thank you for sharing your feedback!","replyTime":"2026-02-17T14:39:00","review":"Very easy to do everything on line. Very clean and nice staff in office.","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Debbie R."},{"reviewId":"83406fc0-2e89-4e89-9382-d4d2443a7a7a","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience over the past year! Your satisfaction with our immediate attention means everything, Cody. ","replyTime":"2026-02-03T08:21:00","review":"I have had a unit here for over a year now anytime I have inquired about anything. I have gotten immediate attention and immediate results.","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Cody C."},{"reviewId":"d1e6c74b-33bf-4a84-8009-ececb49d3aa5","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for the 10/10 recommendation.","replyTime":"2026-02-02T17:49:00","review":"Great experience! 10/10 recommend .","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Anna B."},{"reviewId":"d833b156-9799-4db4-bdc7-9ed2e463f129","range":0,"rating":4,"reply":"Thank you for sharing your feedback about our clean facility and for recommending us to others!","replyTime":"2025-12-20T07:27:00","review":"So far this is the cleanest storage facility I have used and will recommend it to others","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Sue W."},{"reviewId":"aee82e3d-b2b8-4b5c-910e-a711e18e86fd","range":0,"rating":3,"reply":"We appreciate your input about our convenient location and staff. Thanks for the dumpster suggestion - we'll consider facility improvements.","replyTime":"2025-12-19T07:30:00","review":"Close to home. Friendly and knowledgeable staff. I feel odd pointing out the shortcomings of the facility because it's not the fault of the staff. Wish the dumpsters were open to clients to dispose of our trash too!","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Gina B."},{"reviewId":"ae550f2c-1c0f-4550-8aa1-c66a1d54234b","range":0,"rating":5,"reply":"We are honored to hear Jace made your first storage experience feel like home. Thank you for the recommendation!","replyTime":"2025-12-19T08:06:00","review":"This was my first storage unit I have rented. My anxiety about the whole process was peaked. After talking with Jace on the initial phone call it subsided. Then I went in for the tour and it felt like home. I would recommend this facility to anyone. THANKS JACE!!","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Just G."},{"reviewId":"d7b73a09-b7cd-4e75-87e3-de2b7074aeae","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive 4-year experience! Thank you for your loyalty and understanding.","replyTime":"2025-11-10T11:54:00","review":"Well I've been with you guys a little over 4 years if I'm not mistaken and I think the facility and everyone that I've met have been super nice, And I would have to add that after my mistake of missing a monthly payment you guys are letting me fix the problem tomorrow, It's the first time I've accidentally let this happen after 4 years so thank you.","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"BAKED1NE"},{"reviewId":"fba1bde8-bc9d-43f4-9920-b8b8962a5a04","range":0,"rating":5,"reply":"We are glad to hear Jace and her coworker provided wonderful customer service for your move!","replyTime":"2025-12-11T09:48:00","review":"My vcompant recently had a move for a customer at this storage facility Jace and her coworker went above and beyond to make sure our move was as smooth as possible and that wonderful customer service","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Anthony G."},{"reviewId":"d23d80e9-531f-422b-a866-b0d055e7087e","range":0,"rating":5,"reply":"We are happy to hear about your positive experience! Thank you for recognizing Jace's exceptional customer service and helpfulness.","replyTime":"2025-12-10T14:26:00","review":"Nice, clean, easy to access facility & the most reasonably priced in town.  I have been a problem tenant but Jace (Louie place) has been so helpful and seemed happy to remedy my problems…..From leaving my phone in my unit to losing my lock key.  She has displayed the best customer service I’ve experienced in a long time.   Thank you!!","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Katie B."},{"reviewId":"f4e5015c-5959-47f2-b2c5-e342202d2c46","range":0,"rating":5,"reply":"Your positive feedback means everything! We're thrilled our manager provides excellent service. Thanks for appreciating our team's dedication to helping you.","replyTime":"2025-12-08T13:03:00","review":"I understand about the rate changes and all so that would be my only concern but as for everything else I think you all are wonderful. I really appreciate the GM or manager you all have now. She’s always willing to help out with any issues I’ve had. Excellent customer service all the way around. Have a blessed day!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"LaRon R."},{"reviewId":"7469760c-70cf-44a6-b98f-dd65f90ace34","range":0,"rating":5,"reply":"Thank you for your review, Shane! We're glad our team member was nice and helpful during your visit.","replyTime":"2025-12-06T11:21:00","review":"She was nice and helpful","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Shane M."},{"reviewId":"dca59571-ea0b-4194-b38e-673c20ea91a8","range":0,"rating":3,"reply":"We value your opinion about our location and service. We understand your concerns about the poles and fencing affecting your storage space.","replyTime":"2025-12-06T10:44:00","review":"Location, customer service and set up of the place is amazing! I give it 3 starts because they def rob you space with the poles sticking out in your space and they fence the top of the unit.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Roxy P."},{"reviewId":"9420183c-37c8-4367-9c38-e5d931db96e4","range":0,"rating":5,"reply":"We are pleased to hear you've had such a positive experience! Thank you for recognizing Jace's professionalism and recommending us.","replyTime":"2025-12-03T13:26:00","review":"I’ve been storing items here for almost 2 years. It’s clean, it’s in a safe location, and the prices are reasonable. Jace is very nice and professional. 10/10","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"The O."},{"reviewId":"8ec3c0b2-eedc-42c7-a59b-115d043d6707","range":0,"rating":1,"reply":"Please accept our apologies for the damaged black strip preventing proper access. Contact us at (859) 201-0900 to resolve this immediately.","replyTime":"2025-11-14T15:13:00","review":"I am thankful to have a place to put my stuff in personal property in the storage unit, but I am not happy with the service. I have been having issues opening and closing my storage unit of black strip is damaged. It’s refusing to get replaced and every other time I call another excuse has been made not to get it fixed. It’s an inconvenience paying so much money for a storage unit and not having the service to have the ability to fix it right away! The amount of money I’m paying for I should have zero issues opening and closing my storage unit. Please be aware of this place. It’s a brand new area, but be careful. I’m hoping to get mine fixed soon. Have a blessed day.!!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Ali 2."},{"reviewId":"d2e912c9-1111-4dac-aa78-3c27c8fdf19c","range":0,"rating":5,"reply":"Your positive experience with our staff means everything! Thank you for trusting us with your delivery needs, Brian.","replyTime":"2025-11-13T08:19:00","review":"I love this ExtraSpace! The office staff are quick and efficient. Always friendly and helpful. We needed help accepting deliveries and they handled everything.","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Brian B."},{"reviewId":"c09b88a3-fb40-43c6-a7fc-d989e497a455","range":0,"rating":5,"reply":"We greatly appreciate your feedback on our easy process and great pricing!","replyTime":"2025-11-13T11:54:00","review":"Easy, simple, experience. Great pricing","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Adale R."},{"reviewId":"fb99888e-836b-4bd2-a69b-2416f452e5b8","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about our team member's kindness and professionalism. We're delighted she made such a positive impression.","replyTime":"2025-11-12T11:50:00","review":"I spoke to a wonderful polite girl. There should be more people like her with the kindness she seems to be born with.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Karen C."},{"reviewId":"ebce1846-020d-4ca4-a430-f46c0045cf68","range":0,"rating":5,"reply":"We are grateful for your feedback about our clean, secure facility and professional staff. Your satisfaction means everything to us!","replyTime":"2025-11-11T14:11:00","review":"Clean and secure with a professional staff. Not sure what else a person could ask for from a storage company. Very pleased.","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Phillip C."},{"reviewId":"b54a033a-c40f-4144-99fa-d68a15ce09f2","range":0,"rating":1,"reply":"We apologize for falling short of your expectations with pricing changes, access hours, and facility maintenance. Please contact us at (859) 201-0900 to discuss your concerns.","replyTime":"2025-11-10T17:21:00","review":"2 year customer here...This place is a money grab. They get you in the building with 1 month free, but they will recoup that soon after that 30 day period with rent increases every other month. They aren't open 24hrs per day. Sign says 9am - 10pm daily but if you think 9am is a time, you're mistaken. It means whenever their employee arrives to set the keypad on. However as soon as 10pm hits, those same keypads automatically shutdown. You can get out but you cannot get back in.\nThere are four bathrooms in the building, 1 in the main office area, 1 on the first floor, and 2 on the third floor. The only one that's open is the main office area. The manager claims the other three are out of order and they have been locked for at least 4 months. The elevators are set to snails pace so if more that one person in the building expect a snails pace.\nI wouldn't recommend this place to kmy worst enemy if I had one.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Robert H."},{"reviewId":"c91463be-2a69-4fcd-ae56-3534c431c45c","range":0,"rating":5,"reply":"We are pleased to hear Megan provided helpful, thorough service with your storage space and pricing needs. Thank you for recommending her!","replyTime":"2025-11-10T17:20:00","review":"Megan is a very helpful and very thorough with a storage space that I needed and pricing as well highly recommend Megan for  services needed in the storage complex","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"mayra r."},{"reviewId":"1c5d1657-801a-408b-98ce-267da9a06437","range":0,"rating":5,"reply":"We are pleased to hear you love the clean indoor storage and found our team pleasant!","replyTime":"2025-11-06T11:31:00","review":"Office personnel very pleasant.  Loves the indoors storage spaces.  Everything is so clean neat looking.  Love my experience!","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Dori S."},{"reviewId":"98092e63-b043-4c5c-8308-68051e521638","range":0,"rating":5,"reply":"Thank you immensely for choosing us when you needed reliable storage. We're glad we came through for you.","replyTime":"2025-10-31T08:41:00","review":"Extra space storage came through when one of their other competitors let me down.","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Aubrey L."},{"reviewId":"ccbbbf93-43ad-4b25-a90a-3c1bbf6901e4","range":0,"rating":5,"reply":"We are grateful for your five-star review! Thrilled our climate-controlled storage impressed you, Timothy.","replyTime":"2025-10-23T07:30:00","review":"Excellent place for climate-controlled storage. Really impressed. 5 stars!","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Timothy T."},{"reviewId":"eeeb59ef-6258-4a67-9bf1-9167a0aab592","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with our helpful staff and truck-friendly access!","replyTime":"2025-10-10T12:51:00","review":"Helpful staff, easy access, mover/box truck friendly !","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Elliott B."},{"reviewId":"794cd98e-f354-46dd-af4b-c20921c53a59","range":0,"rating":5,"reply":"Your positive experience with our staff is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2025-10-09T10:47:00","review":"These guys are great! The staff was very knowledgeable and helpful. One of the best options for self storage in the area.","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Mathew"},{"reviewId":"732a58f5-24aa-434c-9716-4f4f04d4e9a4","range":0,"rating":5,"reply":"Thank you for your review! So glad you found our facility clean and our staff friendly. Your 5 stars mean everything!","replyTime":"2025-10-06T12:10:00","review":"I really like this storage facility. It is very clean, which surprised considering other places I have rented. Plus, the staff is really friendly. 5 Stars!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Timothy T."},{"reviewId":"211b4ce4-5d40-4761-ba4b-3a877d562fe1","range":0,"rating":4,"reply":"We sincerely value your feedback about our clean, secure facility and friendly staff. We understand your concern about pricing changes and appreciate your business.","replyTime":"2025-09-28T09:49:00","review":"The facility is clean, felt secure, and easy to access. The staff can be hard to get ahold of, but were friendly and efficient. My only concern was they raised the price drastically with little notice. I had two units and the price was going to go up by about 60% (granted one was locked in on a sale rate). Otherwise, I would have stayed on with them.","source":"Google","submissionTime":"2025-09-28T00:00:00","userName":"James S."},{"reviewId":"daba256e-e961-4ddc-95b6-75f25de21ba9","range":0,"rating":3,"reply":"We value your input about the rate increase from $75 to $173. Please contact us at (859) 201-0900 to discuss your concerns.","replyTime":"2025-09-27T08:21:00","review":"Bait and switch rates , my rate was originally about 75 dollars which I think is a good deal for the space I'm getting which is why I signed up, I temporarily moved 1000 miles away and after a few months from one month to the next they increase the rate from about 75 a month to 173 a month. I know legally I signed the contract that rates are subject to price increase but increasing it from 75 to 173 from one month to the next is something I've never experienced. I'd recommend using a different storage company for this reason, it's a beautiful facility,  just don't sign use it because of the affordable advertised price because it won't last.\nUpdate:\nGreat customer service and they lowered it to 138 so I raised review to 3 stars","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Daniel S."},{"reviewId":"2ac35a6b-f78f-49c1-be4c-ce1e56358635","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience! So glad Brandy provided excellent service and you found the perfect storage upgrade at a great price. It's wonderful to know that our facility met your needs for a larger unit and that you found it to be a significant improvement over your previous storage situation. We appreciate your 100% recommendation and are thrilled that Brandy was able to help you reserve the right unit for your belongings. Thank you for choosing our storage facility, and we're happy we could assist you in finding a solution that works well for you.","replyTime":"2025-09-22T18:45:00","review":"First & For-most I am so happy with my New storage unit it’s definitely a nice upgrade to the one I had before at another place in Lexington & a lot less expensive! Brandy is super friendly very professional! I needed a bigger Storage unit after running  out of space but she made sure I had one reserved just for me & my belongings I recommend this pace 100 percent! Without her help I wouldn’t of had this but she was very Helpful THANK YOU SO MUCH ??????","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Ali 2."},{"reviewId":"f17b31ac-124f-45c2-a683-ca9bb5597e7f","range":0,"rating":5,"reply":"We are happy to hear you appreciate our nice location and helpful team answering your questions!","replyTime":"2025-09-19T11:44:00","review":"Nice location and nice people working in the office. Thankful they are there to help and answer questions when i need","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"M.M M."},{"reviewId":"c8681e94-bc96-4793-a968-f78672d50a0f","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with our reasonable rates, helpful staff, and clean facility!","replyTime":"2025-09-16T16:20:00","review":"Rates were very reasonable compared to other places. Called and spoke to staff that was extremely nice and very helpful. The facility was clean and secure. Every contact here was great and the employees are absolutely wonderful.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"rich c."},{"reviewId":"f24db566-d605-4993-b088-b558676c2d0e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad you enjoyed our place and team.","replyTime":"2025-09-14T08:49:00","review":"Very nice place and people.","source":"Google","submissionTime":"2025-09-14T00:00:00","userName":"Sherry P."},{"reviewId":"d031f58c-7f60-4013-8a2b-050087333bdd","range":0,"rating":4,"reply":"Your review is appreciated, Graham! We understand the restroom situation was frustrating. We'll work on better communication about facility changes. Contact (859) 201-0900 for concerns.","replyTime":"2025-09-02T07:40:00","review":"Nice people and clean. Only salty thing i can fuss about is no restroom for customers. Well they have customer restrooms, but they are no longer available to customers. My only issue on that is, please put of signs or inform folks prior to becoming customers. Rough moment when you need a bathroom and been on the rd for 4 hours to bring stuff to your storage unit. Not a deal break, but thats def info I would have liked to know prior to renting a unit.","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"Graham H."},{"reviewId":"42ed9419-263f-4465-9482-a58a0bc3fdad","range":0,"rating":5,"reply":"Your positive experience means everything to us! So glad our staff could provide great help.","replyTime":"2025-08-29T08:27:00","review":"Great help, great staff","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"Scott S."},{"reviewId":"4912d63a-e2d0-4c69-92ad-9bfa7a973660","range":0,"rating":1,"reply":"We apologize for the billing confusion during your difficult time. Please contact us at (859) 201-0900 to resolve this matter.","replyTime":"2025-08-14T08:13:00","review":"Beware extortion. I signed abandonment agreement due to a death in family. I had smallest unit and grabbed almost all of my things. I was to pay when I got paid $71 on 8/14 which is 8 days late. When I tried to pay by phone they had made it 6x higher with a bunch of bogus charges saying they could not accept agreement.\n\nAfter more unpleasant talk with new female manager, she said regional manager told her to just waive fee. So, we will see how it goes.","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Mary H."},{"reviewId":"009b1b05-d3b6-4281-b4d5-28dc6429b714","range":0,"rating":2,"reply":"Thank you for sharing your concerns. We understand your frustration with the lighting and price increase. Please contact us at (859) 201-0900 to discuss.","replyTime":"2025-08-20T11:34:00","review":"The unit itself was what I expected. Location of facility is good and easy to get to. Lights could stay on longer inside. They turn off automatically even when you are in your unit moving around. My biggest complaint was the price increase that happened unilaterally. While they did give 30 days’ notice, I live 300+ miles away and had no ability to empty the unit prior to my originally planned move out date. The increase was double my initial price, and no manager returned my call to discuss.","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Tara S."},{"reviewId":"acba9f54-3cdf-443e-982e-96daf47110a2","range":0,"rating":5,"reply":"We are glad to hear Brandy provided amazing service and answered all your questions about storage options!","replyTime":"2025-08-14T08:30:00","review":"Brandy has been amazing answering all my questions surrounding what size I will need for storage in addition to all available options. I love her great personality and Attention to customer service","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"C a."},{"reviewId":"fb52a063-294f-42b3-aa54-c8fc67d83c46","range":0,"rating":5,"reply":"We deeply cherish your kind words about our customer service! Your feedback means everything to us ??","replyTime":"2025-08-14T08:41:00","review":"Amazing customer service ??","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Ariel A."},{"reviewId":"426cca96-d82b-4db9-866f-bd1c63037e9f","range":0,"rating":5,"reply":"We are ecstatic to hear about our professional staff! Thanks for trusting us when you needed support most.","replyTime":"2025-08-14T08:39:00","review":"Very professional staff and supportive when you need it the most! Wouldn’t recommend anyone else!","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Courtney H."},{"reviewId":"08822351-0d2c-4633-ab89-cc8f484f10a9","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our helpful, knowledgeable, and friendly staff!","replyTime":"2025-08-14T08:41:00","review":"staff was willing to help and knowledgeable. also very friendly!","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Kenna G."},{"reviewId":"52fa7315-e531-4244-9956-bed045222577","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our great prices, clean facility, and professional staff! Thanks for recommending us!","replyTime":"2025-08-14T08:53:00","review":"Great Prices Compared to others in the area.\nVery Clean Facility and Professional Staff. Highly recommend!","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Gary W."},{"reviewId":"e26a38e8-6bc1-4543-9320-fa524f15bcf1","range":0,"rating":5,"reply":"We are ecstatic to hear about your great experience and that our location is clean! We hear your phone concern and are working to improve response times.","replyTime":"2025-08-06T10:04:00","review":"It was a great experience, the location is clean. It would be nice if someone could answer the phone when calling for help.","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Marie-Andree M."},{"reviewId":"8eee0895-55ca-4976-8f0b-a6ea2ddb4510","range":0,"rating":5,"reply":"We are ecstatic to hear about your great experience and that our location is clean! We hear your phone concern and are working to improve response times.","replyTime":"2025-08-06T10:04:00","review":"It was a great experience, the location is clean. It would be nice if someone could answer the phone when calling for help.","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Marie-Andree M."},{"reviewId":"d5e4a67b-1b5e-4763-b856-500fe8f89c84","range":0,"rating":5,"reply":"Thank you for your review! So glad we could provide great service for your storage needs.","replyTime":"2025-07-25T10:44:00","review":"Great service!","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Anoinette B."},{"reviewId":"ebc1974a-c0a6-406a-a20a-ca4075aedcf3","range":0,"rating":5,"reply":"We are delighted to hear Vinny and our team provided great service! Thanks for recommending us, Kaelyn!","replyTime":"2025-07-15T08:16:00","review":"The guy on the phone and Vinny were very helpful! Nice facility and staff. They gave me a great deal. Would recommend","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Kaelyn W."},{"reviewId":"dee49c08-6fce-44b5-9ed3-dbf89c5d3b17","range":0,"rating":5,"reply":"We are delighted to hear you found our staff great and facility clean and secure, Zach!","replyTime":"2025-07-07T16:30:00","review":"Great staff, clean, secure facility.","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Zach E."},{"reviewId":"e4885ad5-39ed-4501-b5d6-8bfb5d4995a0","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly service, great location, and clean, safe facility!","replyTime":"2025-07-02T13:16:00","review":"Friendly customer service, great location, clean and safe!","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Amy S."},{"reviewId":"30227e6f-cd80-47fd-8ce5-1cdf558c7ee9","range":0,"rating":5,"reply":"We are delighted to hear our team found you the least expensive option! Thanks for recognizing our helpful approach.","replyTime":"2025-06-27T08:51:00","review":"Everyone at extra space storage was extremely helpful. They did their best to find me the least expensive option.","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"David P."},{"reviewId":"9c51b88a-2c8e-49ab-b54b-5b74e1dba52d","range":0,"rating":5,"reply":"We are delighted to hear Seasons was polite and answered all your questions! Thanks for recommending us.","replyTime":"2025-06-27T08:41:00","review":"Seasons was very polite and answered all of my questions!!! Definitely recommend","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Angel S."},{"reviewId":"4eff56df-d6d2-43ca-81dd-889e8bf98f4d","range":0,"rating":5,"reply":"We are delighted to hear your recommendation! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-19T10:51:00","review":"Highly recommend this location!","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Leya"},{"reviewId":"90ac73fc-d8fd-4a80-ab76-2a82da613683","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for recognizing our clean, secure facility and helpful staff.","replyTime":"2025-06-13T13:30:00","review":"Excellent storage facility! Extra Space Storage is clean, secure, and the staff is incredibly helpful. The access hours are convenient, and I always feel confident that my belongings are safe. Highly recommend!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Joshua A."},{"reviewId":"8841eec7-dbfa-49fe-8c3b-6f646b569ad3","range":0,"rating":5,"reply":"Thank you for sharing your experience with us, Samitha. We're glad R.D. was able to assist you in securing the storage unit you needed!","replyTime":"2025-05-17T08:11:00","review":"It was hard to finally get a 10x5 as Ive been waiting for weeks. But R.D. helped me a great deal! So thankful!","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Samitha C."},{"reviewId":"eefb0263-77d9-4b13-9c3c-59e13816a622","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Extra Space Storage. We are grateful for your feedback and are pleased to hear that your experience was smooth and efficient.","replyTime":"2025-05-17T09:46:00","review":"Smooth, efficient","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"BimBam B."},{"reviewId":"1ab45f26-bea4-43c1-b2b5-883017ed9e7d","range":0,"rating":5,"reply":"We are grateful for your positive feedback, Andrew Rast. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-17T09:49:00","review":"Good people. Good service. Safe.","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Andrew R."},{"reviewId":"81de8843-0f6e-4320-bdce-6c98be4138f1","range":0,"rating":5,"reply":"Thank you for sharing. We are glad to hear about your quick and awesome service with RD.","replyTime":"2025-05-16T10:40:00","review":"RD was great. Quick and awesome service.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Collin H."},{"reviewId":"5879f805-665b-49f9-9267-d26abb241140","range":0,"rating":5,"reply":"Thank you for your review. We deeply cherish your kind words about our staff and security.","replyTime":"2025-05-15T13:17:00","review":"They have an awesome staff and great security. Very very helpful","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Kool D."},{"reviewId":"b6db8d89-ae03-43d0-88f8-330a164d9911","range":0,"rating":5,"reply":"Your positive feedback about our facility and RD's service is greatly appreciated. Thank you for sharing your experience with us!","replyTime":"2025-05-05T13:31:00","review":"RD was courteous and helpful. Facility is clean and safe!","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Rhoda E."},{"reviewId":"cd4682ab-0361-4277-90eb-9ff5d8a27ca8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you found our storage facility very clean. Thank you for sharing your experience with us.","replyTime":"2025-05-06T08:10:00","review":"Very clean","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Jason N."},{"reviewId":"7a776162-e889-4833-bded-6257785fade0","range":0,"rating":5,"reply":"Thank you for your review. We are glad to hear about your positive experience with our service.","replyTime":"2025-05-02T10:59:00","review":"Mike M. was extremely helpful getting everything situated, it couldn’t have been easier to ensure all of my items would fit in the storage selected and all were going to be stored safe and securely. Great convenient location.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"tiffany g."},{"reviewId":"d72d2acd-508d-4441-bbeb-b033c6acf68c","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Seasons at Extra Space Storage!","replyTime":"2025-04-18T14:09:00","review":"Seasons is a wonderful person and very friendly! Def would ask for her service when I come back","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Devon M."},{"reviewId":"000fc58a-8360-4825-a2cb-4c8d063963f5","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience working with us from out of state. Thank you for your feedback!","replyTime":"2025-04-17T08:48:00","review":"Excellent to work with from out of state.  Always answered the phone and were a pleasure to work with.","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Kelly D."},{"reviewId":"9dcb1685-1010-4f0a-9263-682b884af3e4","range":0,"rating":5,"reply":"We're ecstatic to hear that Seasons and Mike provided excellent customer service to you!","replyTime":"2025-04-17T10:54:00","review":"Seasons and Mike have excellent customer service! Was a pleasure to speak with them.","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Jessica S."},{"reviewId":"ef1314fd-9e49-4631-bc98-646feec61699","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your superb experience and smooth process at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-07T16:26:00","review":"Superb customer service and smooth process","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Makesi E."},{"reviewId":"5e640692-6e54-4bee-90af-8bd6953b5185","range":0,"rating":5,"reply":"Your positive feedback on our clean and secure facility is greatly appreciated. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2025-04-04T12:34:00","review":"From what l got when l moved into there building a very clean very well maintained the customer service on the phone was friendly and helpful it  has 6 or 7 video  showing each floor and around the outside the video surveillance and electronic gate access was why l didn't continue checking out other Lexington storage units felt very secure with locking and leaving my belongings with a lock and 3 keys at no cost","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Jack D."},{"reviewId":"f884fa33-5d46-40e7-82c9-570c2c44dc46","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for reaching out.","replyTime":"2025-03-14T09:13:00","review":"Mike is 10/10","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Jason N."},{"reviewId":"4cc19efe-e8e1-4a7b-a0e4-9bb731ede2bc","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-03-14T09:14:00","review":"Very clean, easy to access and affordable!!!","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"SHAI T."},{"reviewId":"001b0b13-d784-4d3f-aecc-ab722f89c130","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-03-12T09:11:00","review":"Mike and Dave, the facility managers, have always been very helpful and knowledgeable.  The facility itself is very clean and temperatures are slightly cool yet very comfortable.  Any problems with facility have been resolved in a timely manner.\nI have used storage facilities for 30 plus years and this is one of the best I've come across.  The online rates are also some of the best I've seen.  Keep up the good work Dave, Mike, and the rest of the Extra Space crew!!!","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Craig H."},{"reviewId":"18367e6c-6125-4880-90f5-1ceb29f5a491","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Emma! We are thrilled to hear that our staff was super polite & helpful.","replyTime":"2025-03-12T09:16:00","review":"Super polite & helpful staff, I felt very welcomed!","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Emma c."},{"reviewId":"f0f1c3cc-e17b-4c21-bea9-df8b63594d26","range":0,"rating":5,"reply":"We're glad to hear you had an excellent experience with David at Extra Space Storage! Thank you for recommending us.","replyTime":"2025-03-12T13:48:00","review":"Excellent service!! David was fantastic!! Would definitely recommend!!","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Cheryl T."},{"reviewId":"7a24f925-00b0-4249-9283-1113b6ba4c3a","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-11T12:50:00","review":"Let me say, this storage facility exceeded my expectations in many ways.  The manager (Mike) was so helpful despite being extremely busy.  He showed me the unit and explained how to pull your vehicle into the loading area and use the flatbed hand carts to bring your items into the elevator (directly in front of where you pulled in) and then proceed to your unit.  There were several cameras aimed at all areas.  The whole place was immaculate and the prices were more than competitive.  They even provide a lock!  I paid in advance in order to keep the promotional rate for 4 months and I am looking forward to moving things in next weekend.  I will come back and add photos as words really don’t do it justice!","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Wendy T."},{"reviewId":"b64b6eb7-fa39-462a-97e3-fd6a61649b10","range":0,"rating":5,"reply":"Your positive experience with Mike's dedication to cleanliness is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2025-03-06T14:16:00","review":"Mike works tirelessly to keep the store clean and neat.  What a fantastic guy.","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"RD H."},{"reviewId":"d61f673f-aae5-48f6-b00b-efea41bdb367","range":0,"rating":5,"reply":"We're glad to hear you had a great experience, Sandra. Thank you for your feedback!","replyTime":"2025-02-25T07:36:00","review":"Overall great experience. Mike and David are awesome.","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Sandra H."},{"reviewId":"a2849d62-9801-4a3a-af40-e8777ff51d41","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback. We are glad to hear that Dave provided amazing service.","replyTime":"2025-02-25T09:13:00","review":"Dave is amazing.","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"RD H."},{"reviewId":"f99b86ce-d5f4-4e81-8f9e-2bcbcb1c1d0a","range":0,"rating":5,"reply":"Your review is appreciated. We deeply respect your kind words about our storage facility and customer service. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-10T07:26:00","review":"Excellent storage solution. Facility is clean, one feels safe at any hour, and the customer service is excellent. Thank you David and others for your kindness. I will be using Extra Space Storage for my storage needs.\n\nJen","source":"Google","submissionTime":"2025-02-09T00:00:00","userName":"Compassion M."},{"reviewId":"4212d7f2-9d3c-4578-b5ee-490cc303c20a","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at Extra Space Storage! Thank you for recommending us.","replyTime":"2025-02-07T15:34:00","review":"This place is great! The facilities are clean and well maintained, staff is always friendly and helpful (shoutout to David), and they provide carts to make moving large items easy. I would highly recommend this location to anyone looking for a safe and user-friendly storage space.","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Amelia C."},{"reviewId":"8542ce09-2b35-4126-8eeb-2c83f5e3cde6","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience at Extra Space Storage! Thank you for your review. We're especially pleased that you found our staff, particularly David, to be friendly and helpful. It's great to know that you appreciate the availability of carts and feel confident about the security of your belongings. We value your recommendation and are grateful for your trust in our facility.","replyTime":"2025-01-25T09:26:00","review":"This facility is amazing, the staff is so friendly and accommodating! David is always so extremely helpful and goes the extra mile. There are carts available at all times, I haven't had trouble accessing the facility and I know that my things are safe and secure. Cant recommend this location and staff enough!!","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Deianira S."},{"reviewId":"7618c151-be3f-4f9d-8fc1-ffe4a5166664","range":0,"rating":5,"reply":"Thank you for your review. We deeply respect your feedback and are glad to hear about your positive experience with our facility.","replyTime":"2025-01-21T12:30:00","review":"Painless process to lease.  I had to make a call to customer service but the agent was super helpful.  Facility process was exactly as he stated it would be in order to access and get the lock, etc. Clean facility and so far no issues.  Would absolutely recommend to others.","source":"Google","submissionTime":"2025-01-21T00:00:00","userName":"Courtney P."},{"reviewId":"7bb7f7d0-644a-4663-a65e-cc0cdaaa5186","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with our facility and staff. Thank you for your review.","replyTime":"2025-01-16T12:15:00","review":"Have had this unit for one month. We love the accessibility, the carts provided, and the staff! David is very nice and attentive anytime I am here.","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Mariah P."},{"reviewId":"110f84ed-1674-4b85-8076-40183513e3d5","range":0,"rating":5,"reply":"We're overjoyed to hear that Extra Space Storage in Lexington met all your storage needs! Thank you for recommending us to others.","replyTime":"2025-01-17T08:41:00","review":"Best place in Lexington for all of your storage needs! I would highly recommend to anyone!","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Wendy L."},{"reviewId":"abe5b643-42ca-4451-99b1-d6bbbb120078","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our storage unit. Thank you for taking the time to share your feedback!","replyTime":"2025-01-09T08:53:00","review":"I had a unit here from January-December of 2024. Unit was perfect, easy to get in and out of facility and always felt safe. Place was clean, and every interaction I ever had with staff was excellent. Easy set up & cancellation. If I ever needed another storage unit, i would definitely return here","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"richie h."},{"reviewId":"8d8e3bc5-1225-4569-877d-d214d7011b9b","range":0,"rating":5,"reply":"We're excited to hear that our management team was helpful and available to answer your questions. Thank you for sharing your experience with us.","replyTime":"2024-12-19T10:12:00","review":"Management team was always helpful and available to answer questions. Charges were clear and communication regarding charges was forthright.","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Parker E."},{"reviewId":"babe33c4-2417-46b3-a497-817d33e78284","range":0,"rating":5,"reply":"Your positive experience with Mike and Dave is greatly appreciated. Thank you for your feedback.","replyTime":"2024-12-04T10:26:00","review":"Mike and Dave are great.","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Amy H."},{"reviewId":"8f1b64b6-741c-49e0-a4cb-39039b914ccf","range":0,"rating":5,"reply":"Your positive feedback on our rental process is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2024-12-04T10:25:00","review":"A little scared of my dog but handled the rental process expertly.","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Jason N."},{"reviewId":"7ff13715-3ab3-4d07-931e-7604e0426dcc","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We genuinely admire your positive experience with Mike and David. Thank you for sharing your thoughts.","replyTime":"2024-12-04T10:27:00","review":"Overall great experience. Mike was a little nervous around my little shih tzu Princess but a great experience and excellent customer service. David was awesome too.","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Sandra H."},{"reviewId":"b0fa7d3c-c65f-4b59-b722-50db3dbded71","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on the cleanliness of our facility. Thank you for sharing your experience with us.","replyTime":"2024-12-02T08:19:00","review":"Great place very clean. Can get busy but that is out of their control. Biggest complaint is the rising prices for what improvements not sure think it’s for the repairs of damages done on doors by vehicles maybe? But overall not bad if you need a place.","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"Candelario R."},{"reviewId":"6c09e4d7-4697-49a9-9189-a4c28ebfb932","range":0,"rating":5,"reply":"We deeply cherish your positive feedback and are thrilled to hear about your experience at our Louie Place location. Thank you for sharing your kind words!","replyTime":"2024-11-21T08:31:00","review":"Extra space storage is very clean!  All the employees at the Louie Place location were very helpful on the move and ways to organize my unit! From the start of my rental to my actual move! I really appreciate they made a few different calls to make sure everything went as planned and it did!!! If I could give them 10 stars I would!","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Keith F."},{"reviewId":"78b7786c-2271-4d40-a7c9-7f7ade145963","range":0,"rating":5,"reply":"We're glad to hear about your positive experience at Extra Space Storage in Lexington, Kentucky! Thank you for sharing your feedback. We're especially pleased that Mike and Dave were able to provide professional and helpful service during what must have been a difficult time. It's wonderful to know that they assisted you in finding the perfect storage solution for your grandmother's treasured belongings. We also appreciate you mentioning the importance of our insurance offerings, as it's a crucial aspect of protecting stored items. Thank you again for choosing Extra Space Storage for your storage needs.","replyTime":"2024-11-19T07:47:00","review":"I had such a great experience with Extra space storage on Louie Place in Lexington Kentucky! Mike and Dave were great in every way! They were so professional and helped me find the best place for all of my grandmothers treasures! This was a hard time mentally but they were so sweet and helpful! Thank goodness they offered insurance…I thought my homeowners insurance would cover everything…I WAS SO WRONG!!! Thanks you guys so much!!!","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Sara R."},{"reviewId":"b2627ad1-9cac-4d0f-b302-0c8ee4a50be2","range":0,"rating":5,"reply":"We are ecstatic to hear about your great experience at Extra Space Storage! Thank you for the positive feedback.","replyTime":"2024-11-16T08:15:00","review":"Great facility! Super convenient to load in and out. Carts always available. Staff is super friendly! Highly recommend","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Oliver G."},{"reviewId":"3e87b329-b81b-4aeb-84cc-7cdc5b9e8e29","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-14T10:35:00","review":"Extremely clean facility and the associate in the office was really helpful! The price for the unit size is great I was paying way more at another facility and it wasn't nearly as big.","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Vanessa S."},{"reviewId":"20a2b881-1935-4a14-baea-4b40a5070104","range":0,"rating":5,"reply":"Thank you for your kind words, Steve McCormick. We are ecstatic to hear that our staff was very helpful.","replyTime":"2024-10-17T10:02:00","review":"Very nice polite guy there was very helpful","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"Steve M."},{"reviewId":"20f8e0bb-d364-44cd-a28d-6dd134e1772e","range":0,"rating":5,"reply":"Thank you for your review, Anastasia! We're glad to hear you found our staff helpful and the facility clean and well-maintained. We appreciate your recommendation.","replyTime":"2024-10-16T11:46:00","review":"Super helpful and kind staff. The place is clean and well maintained. Reasonable pricing as well. Definetly recommend.","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Anastasia V."},{"reviewId":"6db8e8bf-8675-41e0-bd55-8be3d3910dfe","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with our employee. Your review is appreciated.","replyTime":"2024-10-15T13:36:00","review":"The employee who I called was very helpful with my account.","source":"Google","submissionTime":"2024-10-15T00:00:00","userName":"Josie C."},{"reviewId":"ef379eb9-fd29-4bf9-81f1-a3e5af17808c","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience at Extra Space Storage. Thank you for your kind words, Manda!","replyTime":"2024-10-13T14:45:00","review":"Very clean and nice. Great experience. Had my unit for 7 to 8 months. Very friendly people and helpful. Loved it. Only storage place I will use from now on if I ever need to again.","source":"Google","submissionTime":"2024-10-13T00:00:00","userName":"Manda B."},{"reviewId":"16e2c5c3-0351-4e42-805f-b89bd3571a15","range":0,"rating":5,"reply":"We're honored to hear about your positive experience with Mike and David at Extra Space Storage. Thank you for sharing your feedback with us!","replyTime":"2024-10-11T09:36:00","review":"We absolutely love this place, and I will be sad when we don't need it anymore. The property is beautiful, safe, impeccably clean, but most importantly the staff are wonderful people. Mike, the manager, and David, the assistant manager, go out of their way to be helpful and assist you without making it feel like they are hovering. I actually get excited when we go to our unit because I look forward to hopefully seeing them. The access is easy too even for people like us who have long-covid chronic fatigue syndrome, and the handicap parking is well placed. This is the only storage place in Lexington that I will use!","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"J. E."},{"reviewId":"4e3179a1-7c49-4b27-bc8b-deec39d9cbd0","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear you had an amazing experience at Extra Space Storage. Thank you for sharing your positive review, Enrique Rosa!","replyTime":"2024-10-11T10:55:00","review":"Excellent service, I called and arranged to see the facility and I was greeted by the manager, he showed me the property and provided all the details, it’s been an absolute amazing experience. The modern facility and their locking system is simply efficient.","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"enrique r."},{"reviewId":"4659994c-7b6a-4f54-8f06-dc72e0d293c2","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're delighted that our office manager was helpful and that you found our facility clean and welcoming. We're glad we could assist you with switching to a larger unit and that you had an easy time locating it. Your satisfaction is our priority, and we appreciate your business.","replyTime":"2024-10-11T08:29:00","review":"Extra Storage is so nice! Upon arrival the office manager was moping the unit hall floors which made the entire building smell nice and was so friendly it was my first time here and I needed to switch to a larger unit, he got everything taken care of with out any problems and was so helpful! My unit was easy to find and the lock was waiting for me as well which was nice!","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"Bridget W."},{"reviewId":"bb689094-6b57-45cf-816b-217ab571fcf0","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Ethan Gibson! We appreciate your kind words about our storage facility.","replyTime":"2024-09-30T13:11:00","review":"Great storage facility!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Ethan G."},{"reviewId":"6c454034-ae97-4b54-ac07-67bb73c7f929","range":0,"rating":5,"reply":"Thanks for the positive feedback, Evelyn! We're glad to hear you had a great experience with us.","replyTime":"2024-09-25T15:00:00","review":"Friendly staff, clean atmosphere, and I love the ease of pulling up your car/truck to unload (or load) belongings, and plenty of carts to use!","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Evelyn B."},{"reviewId":"734642c0-bb70-4ab7-a9ac-92d71e839589","range":0,"rating":5,"reply":"We're excited to hear that David is amazing and helpful!","replyTime":"2024-09-02T11:59:00","review":"David is AMAZING AND ALWAYS HELPFUL!","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"Monique B."},{"reviewId":"645e0e37-eb23-4308-b355-09c3c51f38e9","range":0,"rating":5,"reply":"We're happy to hear you received quick help at the service desk. Thank you for taking the time to share your experience!","replyTime":"2024-09-16T14:58:00","review":"Got quick help at the service desk at 5:30ish pm today. Super helpful about questions regarding the payment!","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Damian D."},{"reviewId":"de2864cc-eb2c-4066-99c8-1229bdf7893e","range":0,"rating":5,"reply":"Thank you for your positive feedback, Tourmaline Dreams. We're delighted to hear about your experience at Extra Space Storage.","replyTime":"2024-09-13T14:34:00","review":"High quality services, clean environment, helpful staff. What more could you want, excellent facility and business","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Tourmaline D."},{"reviewId":"53ffb2ea-839a-4084-8e8d-a39ecfc532aa","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with our storage units and staff. Thank you for the recommendation!","replyTime":"2024-08-30T07:44:00","review":"Super easy to get set up, nice storage units, friendly staffed, and temperature controlled. 10/10 would suggest if you ever need storage!","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Whitten M."},{"reviewId":"d6c50811-dadb-4d9d-bbb4-b6bcfa5c768c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Nathan! We're glad to hear about your positive experience with Mike at Extra Space Storage in Lexington, Kentucky.","replyTime":"2024-08-22T12:12:00","review":"Mike that runs the Extra Space off Louis Drive in Lexington Kentucky is a five star customer service man that goes above and beyond to help customers out he does the best he can on rates. It Is truly once in a lifetime experience dealing with Mike thank you Extra Space for having such a great individual","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"Nathan G."},{"reviewId":"27e38455-eb42-4110-b723-13e891fc915b","range":0,"rating":5,"reply":"Thank you for the review, Tasha! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-07-17T13:02:00","review":"The staff was really friendly helpfully.\nI'm doing another great review today. It was a misunderstanding about a unit I needed but it was too small. David called me and I came in and told him what happened. He was very helpful and he fixed the problem I appreciate it David thanks a lot","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Tasha C."},{"reviewId":"ab5a58fb-4a72-403a-874d-8cb564e4e196","range":0,"rating":5,"reply":"We're glad to hear about your positive experience at Extra Space Storage on Louie Pl in Lexington. Thank you so much for taking the time to share your feedback!","replyTime":"2024-08-07T07:05:00","review":"Extra Space Storage on Louie Pl in Lexington was super affordable, easy to work with, and the storage unit was very clean. The facility was easy to use and well equipped with security measures. Had a great experience!","source":"Google","submissionTime":"2024-08-07T00:00:00","userName":"Hannah R."},{"reviewId":"4202c480-3be5-46cf-a20e-4f862d904864","range":0,"rating":5,"reply":"We're honored to have provided excellent customer service to you, Hunter Gondry. Thank you for your wonderful feedback.","replyTime":"2024-08-07T08:52:00","review":"Customer service team was excellent! They were very accommodating, quick and easy to work with, and were sure to follow up with me on my storage unit inquiry.","source":"Google","submissionTime":"2024-08-07T00:00:00","userName":"Hunter G."},{"reviewId":"26825704-63f5-429a-8d55-fcf1c8fb1819","range":0,"rating":5,"reply":"We're excited to hear about your excellent experience at Extra Space Storage. Thank you for your positive review!","replyTime":"2024-08-03T11:39:00","review":"Excellent service and rental experience. Facility is super clean and absolutely no concerns with pests. Definite 5 stars.","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Mike M."},{"reviewId":"eb60db1f-2ede-4ffa-8a9e-40cc47ee8352","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear you had a great experience with Extra Space Storage. Thank you for sharing your positive review, Melissa Carpenter!","replyTime":"2024-07-22T09:30:00","review":"Nice safe area great prices! We are definitely going to be using Extra Space Storage in the future! Pleasure to work with the staff!","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"melissa c."},{"reviewId":"006030e8-8e67-442d-b189-7680cb406ef6","range":0,"rating":5,"reply":"Thanks for the positive feedback, Sandra! We're honored to have helped you find the best unit for your needs.","replyTime":"2024-07-22T10:06:00","review":"Mike is so nice and knowledgeable. He helped me get the best unit for me.","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Sandra H."},{"reviewId":"90d3340c-a9eb-4598-ba6e-602e3d7fbfc1","range":0,"rating":5,"reply":"We are privileged to have Mike on our team. Thank you for your positive feedback!","replyTime":"2024-07-11T10:44:00","review":"We like Mike.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"RD H."},{"reviewId":"85a7fb17-29e6-4c1c-97e3-53a1c8cc51d9","range":0,"rating":5,"reply":"We're overjoyed to hear that Mike provided you with quick, easy, and hassle-free service. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-01T11:01:00","review":"Mike is Awesome.  Quick , easy, hassle free service. He answered all my questions plus best price In Lexington ky.","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Opal C."},{"reviewId":"5a383a52-a71b-44f7-b95b-8d4742196ea5","range":0,"rating":2,"reply":"We're sorry to hear about your bad experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2024-06-18T09:15:00","review":"No where did I see the 'online' price was a 1 month promotional price. they jacked the prices up with a note sent to me saying something about cost of business and when I called they said it was only a promotional starter rate online. Facility is nice and clean but you won't be paying whatever it says online for more than 1 billing cycle. Mine went from 66ish a month to 85 and I called and got it lowered to 76.\nLooks like they changed the website so you can lock in 4 months at your 'promotional' rate.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Alex H."},{"reviewId":"e553decf-d70c-4d62-9b9f-33e2cafba610","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear that your rental experience was easy and pleasant. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-05T11:43:00","review":"It was easy to rent a unit, and people at the office were polite and helpful.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Lise C."},{"reviewId":"56b892f5-5f9b-4855-859d-39985ec091ab","range":0,"rating":5,"reply":"Your review is appreciated! We strive to provide a clean and professional storage experience for all our customers. Thank you for your kind words.","replyTime":"2024-06-04T18:21:00","review":"I love this place.  Very neat and clean. From the beginning of the rental process to the end.  Professional staff and very knowledgeable about your move.  I would give this staff and company 10 stars.","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Brian B."},{"reviewId":"bf08898e-2f71-4e6d-b311-ff503c3fcde3","range":0,"rating":5,"reply":"Wow, thank you for the great rating David! We are so happy you had a great experience with Extra Space Storage. ","replyTime":"2024-04-18T07:17:00","review":"Best storage facility I’ve ever used!","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"David W."},{"reviewId":"ed8a3b8f-f5aa-4b18-8978-60d6f473e897","range":0,"rating":5,"reply":"Thank you for sharing your wonderful experience with us, Sebastian! We are delighted to hear that Kierra and our team provided excellent service. We strive to provide the best customer experience possible. Thank you for choosing Extra Space Storage. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-13T10:06:00","review":"If I could give more stars I would. Starting from my initial set up with Kierra, quite possibly the kindest person I've met in Kentucky, then the excellent follow-up and support from the gentlemen who run the location, it doesn't get any better than this from a well-run company. If this team opened up a business doing anything else I needed, I would choose them hands down without even needing to research other options; that's how good they are!! :)","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"Sebastian T."},{"reviewId":"74e11079-21b3-455b-aa5f-df09c3a69e6d","range":0,"rating":5,"reply":"Thank you for your feedback, Joymisha! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage if there is anything else we can do to assist you!\n","replyTime":"2024-05-08T15:04:00","review":"The guys are very understanding and patient & I feel my stuff is in a safe , clean space .","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Joymisha B."},{"reviewId":"df887c19-cf44-44ed-b407-d79b22d72195","range":0,"rating":1,"reply":"Hi Jerry, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at (859) 201-0900. ","replyTime":"2024-05-08T15:30:00","review":"The sign showed that their office hours were 9 to 5 but it was 2:20 pm in the afternoon and no one was there.","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Jerry T."},{"reviewId":"65122dbc-9dcd-4b1f-9c66-2fdc588e19a3","range":0,"rating":5,"reply":"Thank you for your review, Maggie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that our team was helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-05-05T11:07:00","review":"Rented a storage unit. The gentleman that helped us was awesome. Very friendly and helpful. The facility is very clean and safe!!","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Maggie L."},{"reviewId":"98a87d05-4432-4ff8-b7cb-a99b8c2fb5e4","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated, William. We are thrilled to hear about the exceptional service you received from David and Mike. Thank you for recommending our location! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-06T11:58:00","review":"David has given me exceptional service! The entire staff are professional and knowledgeable. Had a great experience with Mike today. Highly recommend this location!","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"William B."},{"reviewId":"a2a0c50c-f893-4984-a5c7-9ce065dde76d","range":0,"rating":5,"reply":"Thank you for the kind words, Shelly. We're glad David and Marilyn were informative and great at keeping up with the property! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2024-05-02T07:49:00","review":"Very nice and clean storage space with overhead protection from weather elements when loading and unloading!  David and Michael are both very informative and make you feel at home !  Thank You !","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Shelly K."},{"reviewId":"966c6484-523c-4d8d-a068-d5a7f9532d9f","range":0,"rating":5,"reply":"We appreciate your positive feedback, Michael! We're glad to hear that you found our online process convenient and our staff friendly. Thank you for recommending Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-04-24T09:19:00","review":"I really like how everything can be done online from picking out your storage unit to signing the lease and making the payments to having access immediately after. The convenience of the loading bay to unload/load your items and carts to get your items to/from your storage unit are extremely helpful. The staff are very friendly and helpful. Highly recommended.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Michael K."},{"reviewId":"1feab02b-f6a1-4844-93d5-6f24c0562408","range":0,"rating":5,"reply":"Thank you for your review, Bill! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-04-24T09:14:00","review":"Very secure, very clean. Management very helpful.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Bill B."},{"reviewId":"b7900127-8098-4198-b293-dc8587d7021b","range":0,"rating":5,"reply":"Hi Kara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2024-04-20T16:48:00","review":"Great customer service!!","source":"Google","submissionTime":"2024-04-19T00:00:00","userName":"Kara A."},{"reviewId":"5acb6ea1-5ded-482d-9f47-481f8c9892e8","range":0,"rating":5,"reply":"Thank you, Chrystal! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (859) 201-0900 if anything comes up!","replyTime":"2024-03-06T12:11:00","review":"This place is amazing it was the smoothest experience I have ever had with a storage unit!! Very clean and the staff is super thank you for the great experience!!","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Chrystal B."},{"reviewId":"1789ceb5-1493-4d85-9306-7c3c322858f9","range":0,"rating":5,"reply":"Thank you, Jeff! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (859) 201-0900 if anything comes up!","replyTime":"2024-04-04T08:12:00","review":"Great online experience. Fast and easy!!","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Jeff W."},{"reviewId":"3d5df190-4738-4fe2-b831-a1e389625aaa","range":0,"rating":5,"reply":"Thank you for your 5-star review, Rd. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2024-04-04T10:31:00","review":"Dave is the best!","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"RD H."},{"reviewId":"a910dd93-2dc3-4941-904d-45abee51e911","range":0,"rating":5,"reply":"Lynda, we are so happy to hear that David could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-11-13T12:27:00","review":"Spoke with Mike, Manager & David, Asst Mgr, on several occasions. They have been so very helpful, extremely nice & explained every detail about this facility. David took his time & went above and beyond helping me.   Decided to reserve & rent large space because rates are great...& climate controlled. But they have all sizes units! Would recommend to anyone who’s looking for storage.","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Lynda S."},{"reviewId":"88421d2e-c4b4-4836-b5fe-c8310101eb95","range":0,"rating":5,"reply":"Hi Billy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2024-04-03T07:19:00","review":"When I had an issue with the payment day being off by one day, they speedily fixed the issue and have been extremely friendly and professional throughout all of my transactions with them. I apologize for my grammar.","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Billy H."},{"reviewId":"0e83791b-94f3-4cab-afd0-06114bbbe42d","range":0,"rating":5,"reply":"Hi Matthew! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 201-0900 or stop by the facility! ","replyTime":"2024-03-23T13:54:00","review":"Service was great!","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Matthew K."},{"reviewId":"36e2a2e3-6bb5-4859-bc29-c07af0bab45a","range":0,"rating":5,"reply":"Hi Paul! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 201-0900 or stop by the facility! ","replyTime":"2024-03-22T14:01:00","review":"They rock! I love that the units are climate controlled. Very easy to get in and out. There is an elevator so you can feel better about renting on different levels.","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Paul L."},{"reviewId":"b4971a69-3b95-4522-a53d-e6f2277ee7cf","range":0,"rating":5,"reply":"Thank you, Troy! It's wonderful to hear you had a positive experience with us and that you were met with a clean facility. We want you to know that we are here to assist you with any further storage needs! Give us a call at (859) 201-0900 if anything comes up!","replyTime":"2024-03-22T14:34:00","review":"I have had a great experience here. I’ve had no issues accessing my unit, and the facility is very clean.The staff is very friendly as well.  Highly recommended.","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Troy C."},{"reviewId":"1d8d6371-32a6-4641-a619-07a84ae7d9ec","range":0,"rating":5,"reply":"Thank you for the kind words, Amy. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2023-10-07T13:54:00","review":"Mike is great.","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"Amy H."},{"reviewId":"ac511316-0103-451e-a631-3ca9e156acfe","range":0,"rating":5,"reply":"Hi Jimmy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 201-0900 or stop by the facility! ","replyTime":"2024-03-20T12:28:00","review":"Thanks guys!!","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Jimmy C."},{"reviewId":"4216d948-b659-4e26-b4e2-c6eaee426122","range":0,"rating":5,"reply":"Thank you for the kind words, Holden! We're committed to providing excellent customer service. We are available at 888-storage whenever you need us!\n","replyTime":"2023-12-14T16:53:00","review":"Amazing customer service","source":"Google","submissionTime":"2024-03-12T00:00:00","userName":"Holden H."},{"reviewId":"6475ffa1-083f-4dc9-86d8-30a8ac8e450a","range":0,"rating":5,"reply":"Hi Deanna, thanks so much for your review! We are thrilled to hear your experience with Kevin was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2024-03-04T15:04:00","review":"Great experience ! Fast and detailed. My husband and I appreciated the patience Kevin had with us!","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Deanna C."},{"reviewId":"5655a2fe-6b56-4ac9-8475-223562f20fd4","range":0,"rating":5,"reply":"Thank you for the kind words, Zach. We're happy to hear that Kevin was very helpful! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2024-03-04T15:06:00","review":"Kevin was super cool and very helpful!!","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"zach f."},{"reviewId":"b217f711-397d-41a4-bf15-9c1a4793f2f1","range":0,"rating":5,"reply":"Hi Melinda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike and David! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-02T16:47:00","review":"Best storage place I've ever had the pleasure of doing business with. Mike and David are the best, very helpful and polite. Love that there are racks to place your items on to get them on the elevator to the actual place that you will store your things!","source":"Google","submissionTime":"2024-03-01T00:00:00","userName":"Melinda"},{"reviewId":"f5fa7030-4213-4b06-94f8-82ac58411417","range":0,"rating":5,"reply":"Thank you for the review, Denise! We pride ourselves on having a friendly, accommodating staff and are so happy Mike and David were able to assist you! Please call us at 888-storage if you need anything.\n","replyTime":"2024-02-18T11:55:00","review":"Great place to store. Mike and David are the best.","source":"Google","submissionTime":"2024-02-17T00:00:00","userName":"Denise &."},{"reviewId":"4d145d69-69a8-4312-8143-a570094de7be","range":0,"rating":5,"reply":"Thank you for the review, Kevin! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-09-22T11:10:00","review":"Great place to store. Clean facility and friendly staff.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Kevin H."},{"reviewId":"e369dae5-7639-4b24-a74e-0a1c07e58aff","range":0,"rating":5,"reply":"Hi Heather, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2024-02-16T09:47:00","review":"Excellent service and a very clean facility. Would recommend to anyone.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Heather T."},{"reviewId":"5f9eeeef-eb5d-4de8-8ff1-1c581951ebc0","range":0,"rating":5,"reply":"Thank you for the kind words, Carol. We're happy to know Mike and David were helpful! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2024-02-06T10:30:00","review":"Mike and David are very helpful and this is a great place for storage.","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Carol C."},{"reviewId":"38eb3bf2-91b4-4473-b645-61afc23de6cc","range":0,"rating":5,"reply":"Hi Rebecca, thank you for your review! We're so happy to hear that your experience with the quality and security of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2024-02-01T09:37:00","review":"Nice and secure building and I feel comfortable having my stuff there. The is the best in town.","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Rebecca W."},{"reviewId":"f2a2c577-281a-42e7-b6fc-72f023ff8c89","range":0,"rating":5,"reply":"Hi Linda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2024-01-31T12:48:00","review":"This is the best and cleanest storage unit we have ever used.    It’s all inside.   Yippee!    You can load and unload in all kinds of weather. They have really good carts to load your furniture, etc on to take to and from your unit.  The lock they use , you cannot use it anywhere else, but NO ONE can break into your building  But most of all, they are very easy to work with.  Thank you so much.","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Linda M."},{"reviewId":"6468cb3e-3580-4613-ad04-3d7ac3cf7018","range":0,"rating":5,"reply":"Hi, Michael, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something! ","replyTime":"2024-01-24T17:49:00","review":"Mike and David were great to deal with!","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"michael m."},{"reviewId":"3e495aab-d052-4179-8328-f32a041b6448","range":0,"rating":5,"reply":"Thank you for the kind words, Brittany. We're glad Mike and James were accommodating to your needs! Your recommendation means so much to us. Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2024-01-24T08:53:00","review":"Mike and James have just been the most accommodating people when it comes to storing our stuff. They both assured that my move was easy and comfortable. I would refer you guys to anybody! Thanks Extra Space!","source":"Google","submissionTime":"2024-01-23T00:00:00","userName":"Brittany H."},{"reviewId":"e1c123d1-c3bd-44c3-9308-4d8571cd2b64","range":0,"rating":5,"reply":"Hi Ariel! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 201-0900 or stop by the facility! ","replyTime":"2024-01-17T10:02:00","review":"Amazing service.","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"ariel b."},{"reviewId":"2b1f5d65-e8c4-4ffc-b458-6d20e9da1141","range":0,"rating":5,"reply":"Thank you for your feedback, Dulce! Providing renters with clean, spacious, and well-equipped facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-01-12T09:45:00","review":"Facility was clean and spacious with affordable pricing on associated units. Staff was helpful and quick to assist with any issues. There is platform dolleys available free to use to help you move and the elevators available are big enough to accommodate bigger items such as couches with some effort.\n\nOverall a great experience and will definitely use again when needing storage space.","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Dulce A."},{"reviewId":"3c12bb20-0e82-4b99-9927-ea35b8a9abb4","range":0,"rating":5,"reply":"Thank you for the review, Raegan! We pride ourselves on having a friendly, helpful staff and are so happy Keira was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-08T11:20:00","review":"Keira was very helpful in a time of need","source":"Google","submissionTime":"2024-01-06T00:00:00","userName":"Raegan L."},{"reviewId":"8a23b951-595e-44d2-95ed-11f54589384f","range":0,"rating":5,"reply":"Hi Maureen, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we're here to help at 888-storage whenever you need us. \n","replyTime":"2024-01-04T18:01:00","review":"Easy move in and move out. Super clean space. Would use again if I ever need to move!","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Maureen P."},{"reviewId":"0edb23a7-04d8-4eb6-9ff0-eae5e192b155","range":0,"rating":5,"reply":"Hello, Elizabeth. Thank you for the review. We're so glad David could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-12-14T16:53:00","review":"Great experience! David went above and beyond to provide amazing service!","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Elizabeth C."},{"reviewId":"b4aa389f-403e-481b-98bd-cdfc836dbc5d","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words, Amanda. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-11T10:59:00","review":"Very affordable rentals and excellent service!","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Amanda C."},{"reviewId":"31fded1b-8a5f-45ce-a584-b04a42291b8f","range":0,"rating":5,"reply":"Thank you for the kind remarks, Jeff! We're so happy to hear we have your recommendation! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.\n","replyTime":"2023-12-10T14:15:00","review":"I would highly recommend this wonderful storage facility.  Everything from the garage door loading and unloading site, the carts and elevator to the ease of opening your unit and already being provided a lock, makes it the easiest and best storage space we have ever used.  - Paige Turner","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"Jeff T."},{"reviewId":"cb74005f-90ad-4830-b210-0d5206bca953","range":0,"rating":5,"reply":"Hi Brian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-04T13:44:00","review":"Very clean and well managed. Best storage facility I've ever been to.","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"Brian B."},{"reviewId":"55f52d1e-7b0f-4b52-9b9c-5e38d8e4d0f8","range":0,"rating":5,"reply":"Jimmy, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-11-17T16:41:00","review":"Great place to store! Made moving to Lexington a breeze!","source":"Google","submissionTime":"2023-11-17T00:00:00","userName":"Jimmy C."},{"reviewId":"7a7cfabc-a824-4f53-9b0e-2f16e9f90623","range":0,"rating":5,"reply":"Hi Linda, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! Give us a call at 888-STORAGE if you need any future assistance.\n\n","replyTime":"2023-08-06T08:25:00","review":"Very convenient, clean & friendly staff.","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Linda B."},{"reviewId":"64b81aa6-f975-4d6b-86b2-5912ccded69f","range":0,"rating":5,"reply":"Thank you for the review, Robert! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-11-16T09:37:00","review":"Great space and wonderful employees. So helpful.","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Robert J."},{"reviewId":"40eb5280-47a1-4385-9c95-b26639e1ce4a","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Dave! We're so happy to hear Mike was able to make your rental process quick and painless! Give us a call at (859) 201-0900 if you need any future assistance.","replyTime":"2023-06-07T15:12:00","review":"Getting a unit was quick and easy, the prices can’t be beat with the online deals. Mike was polite and helpful. Overall quick and painless. Definitely recommend.","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Dave"},{"reviewId":"28a1c5b7-51ea-465f-8512-64d1d758281d","range":0,"rating":5,"reply":"We think Mike is great too! Thanks for the positive review, Chelsea. Your recommendation to friends and family is the best compliment that we can receive! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-15T08:51:00","review":"Mike at extra space on Louie Place in Lexington is amazing! His customer service goes above and beyond! Highly recommend this facility to others!","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Chelsea M."},{"reviewId":"10163730-1e9d-4129-b3cb-ea53ee307a99","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"10/10. No other storage company even compares. Thanks for treating me like a king Mike!","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Khal P."},{"reviewId":"a2cf8b22-2f52-4fad-b610-67df3fa85218","range":0,"rating":5,"reply":"Thank you for the kind remarks, Minit! We're so happy to hear we have your recommendation! Providing renters with clean and secure facilities is our top priority. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-11-16T08:13:00","review":"Extra Space is extra Great. I have units at both this location and Mackinwood. I would highly recommend either of them to anyone looking for clean safe places and friendly staff. Every time I've had the slightest issue, they've gotten right on it so quick, I once even thought I had imagined it","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Minit M."},{"reviewId":"4ca9d330-64ae-44e7-b6a6-24897f5d0f04","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kevin! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-04T12:39:00","review":"This was a new thing for me. I have never had a storage unit. Kevin was really nice and very very helpful. I definitely would recommend coming here.","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Michael M."},{"reviewId":"80422ac9-b04b-43c2-a424-ca9c1129868b","range":0,"rating":1,"reply":"Thank you for leaving us a review, Michael. We're sorry you had a negative experience. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2023-10-26T07:58:00","review":"My unit flooded and ruined a lot of my stuff. I  had to move to a different unit higher upon the hill. Gate code doesn’t work most times. They have given me new gate codes, still don’t work. I have to be let in by the manager or other people. I’m moving to another facility.","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Michael C."},{"reviewId":"43f541c4-c6e7-4332-b967-9ecf03c9537d","range":0,"rating":5,"reply":"Hi Derrick, thank you for your review! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-25T09:24:00","review":"Clean place ... great staff!","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Derrick P."},{"reviewId":"f5a24430-601c-4a01-8405-b603208cc629","range":0,"rating":5,"reply":"Hi Jennifer, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2023-10-24T08:37:00","review":"Very friendly people. Good value and communication was great.","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"Jennifer H."},{"reviewId":"64d13c4e-4137-4e87-8b5e-f46f75e56d3f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Pamela! Don't hesitate to reach out if you need anything!","replyTime":"2023-05-02T08:15:00","review":"The staff is Awesome..helpful and very pleasant","source":"Google","submissionTime":"2023-10-03T00:00:00","userName":"Pamela T."},{"reviewId":"571fc054-3a84-4f40-b87c-4a5598265704","range":0,"rating":5,"reply":"Thank you for the review, Eli! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-10-02T14:33:00","review":"Great space, friendly staff, very clean and easy to navigate","source":"Google","submissionTime":"2023-10-02T00:00:00","userName":"Eli R."},{"reviewId":"9a494ce6-7d53-4992-8585-fb0526736e89","range":0,"rating":5,"reply":"We think Mike and our team are great too! Thanks for the positive review, Ashley. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-09-22T11:04:00","review":"Mike and his team are awesome! Always ready to help and facilities are always clean","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"Ashley S."},{"reviewId":"f0677100-45bb-40fa-8c85-0cb7c83b4800","range":0,"rating":1,"reply":"Hi William, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (859) 201-0900. \n ","replyTime":"2023-09-18T12:42:00","review":"This place has roaches, put my stuff here between apartments, didn't have roaches at my old place only to find that they've completely invaded my unit","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"William S."},{"reviewId":"0401ef99-c0d5-4a64-a071-86f27d82ae9a","range":0,"rating":5,"reply":"Hi Jacob, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always stop by the office or call us at 888-storage if you need anything.\n","replyTime":"2023-09-17T10:13:00","review":"Good service understanding and neat and tidy storage areas","source":"Google","submissionTime":"2023-09-15T00:00:00","userName":"Jacob S."},{"reviewId":"ae1f45f7-0b91-4a02-a80a-4c4c9876c191","range":0,"rating":5,"reply":"Thank you for the kind words, Terri. We're glad David was able to help! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2023-09-07T14:00:00","review":"David was extremely helpful. The setup process was very quick and easy. David took the extra step to show me around the facility, which was very helpful. I would definitely recommend this for anyone looking for storage.","source":"Google","submissionTime":"2023-09-07T00:00:00","userName":"terri p."},{"reviewId":"71fe33bd-ac17-4f1d-b0ae-84972d122ac8","range":0,"rating":5,"reply":"Hi Nick! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 201-0900 or stop by the facility! ","replyTime":"2023-09-05T14:40:00","review":"Super friendly staff","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Nick R."},{"reviewId":"a6d95f65-f8c4-47c1-99c0-f07639733bd3","range":0,"rating":5,"reply":"Hi Tony, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer! We're always here to help at 888-storage if you have any questions or need assistance with your rental. \n","replyTime":"2023-08-13T15:25:00","review":"Rented temporary space for my son in college.  From the start, everything was smooth. Online rental was effortless. First month free. On duty manager was friendly.  Units were clean.  They had music playing in the background.  Very nice experience.","source":"Google","submissionTime":"2023-08-13T00:00:00","userName":"Tony T."},{"reviewId":"65281b77-a7bf-4043-a8bc-b434b6fdeeea","range":0,"rating":5,"reply":"Thank you for your 5-star review, Greg. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2023-08-13T16:21:00","review":"Nice new facility.","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Greg P."},{"reviewId":"29d03ab9-d11d-44fa-8df0-740f83852c26","range":0,"rating":5,"reply":"Thank you for the kind words, Ryan. We're glad our team was able to help! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2023-08-08T13:13:00","review":"Great service and location. Appreciate all the help!","source":"Google","submissionTime":"2023-08-08T00:00:00","userName":"Ryan S."},{"reviewId":"3a639093-5ae4-473e-a7a5-95eb33efa146","range":0,"rating":5,"reply":"Hi Christian, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-08-07T12:14:00","review":"Definitely a great place for storage for a cheap rate! All of the staff are very friendly and they are more than happy to help with anything you may need!","source":"Google","submissionTime":"2023-08-07T00:00:00","userName":"christian h."},{"reviewId":"73fdda1e-1d3e-4647-94d8-8c1eb61afefe","range":0,"rating":5,"reply":"Hi Rain, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-08-07T09:22:00","review":"very clean and professional setting. was worried about the elevator size at first but our very big couches fit","source":"Google","submissionTime":"2023-08-05T00:00:00","userName":"Rain T."},{"reviewId":"cdd3c482-96c6-47cb-abaa-922f0b0e9623","range":0,"rating":5,"reply":"Hi Gabe, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-08-02T11:44:00","review":"Great service and everyone was very helpful. Clean facility, easy access, and tools to help move items.","source":"Google","submissionTime":"2023-08-02T00:00:00","userName":"Gabe V."},{"reviewId":"0b5667c0-d3e3-49e3-b0f1-6aa442bb4e43","range":0,"rating":5,"reply":"Thank you for the review, Mour! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-08-02T10:18:00","review":"The staff has always been courteous and professional in providing me a new storage unit. In multiple  occasions they were able to accommodate my needs while moving stuff in my storage","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Mour D."},{"reviewId":"2b74f04a-7ea2-4d37-8c8f-2198576163b6","range":0,"rating":5,"reply":"Hi Allison, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-07-29T15:26:00","review":"Salesperson I spoke with on phone was super friendly and helpful when selecting the right size storage unit. Super easy access and very clean.","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"Allison B."},{"reviewId":"959e0ad4-35a8-477d-9f8e-4201391ede7e","range":0,"rating":5,"reply":"Hi Emma, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-07-28T10:35:00","review":"Easy access, no contact rentals, and great location!","source":"Google","submissionTime":"2023-07-28T00:00:00","userName":"Emma E."},{"reviewId":"d37dc930-6582-42e2-9159-625d5476de74","range":0,"rating":5,"reply":"Thank you for the kind words, Tim. We're happy to know Mike has gone above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (859) 201-0900 if you need any future assistance.\n","replyTime":"2023-07-20T09:05:00","review":"Mike goes above and beyond to help out renters.","source":"Google","submissionTime":"2023-07-20T00:00:00","userName":"Tim S."},{"reviewId":"0c22474a-dbb1-4eb2-a15f-72e0a12875c0","range":0,"rating":5,"reply":"Hi Isabela, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-07-12T08:26:00","review":"I loved my experience with extra storage space. When I first called to set up a storage unit the woman I was speaking to helped me get the best deal possible. Then when I had to close my unit early Mike made the process very easy for me. I will definitely be coming back here when I need a storage unit in the future!","source":"Google","submissionTime":"2023-07-12T00:00:00","userName":"isabela b."},{"reviewId":"5095b11e-6e66-446b-8ef4-cb1ac7e42cb4","range":0,"rating":5,"reply":"Hi Phillip, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-07-11T09:33:00","review":"I had a very good experience with the folks at Extra Space Storage. the staff are friendly and customer driven. I would highly recommend them for storage needs!","source":"Google","submissionTime":"2023-07-11T00:00:00","userName":"Phillip B."},{"reviewId":"ac0f88a5-42be-442b-8dbc-baf5c1b9a22c","range":0,"rating":5,"reply":"Thank you for the review, Priscilla! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-07-11T15:25:00","review":"Very good service.  The staff was very helpful and polite.","source":"Google","submissionTime":"2023-07-11T00:00:00","userName":"Priscilla J."},{"reviewId":"37570905-4d6b-41fc-91b4-a73506e6215b","range":0,"rating":5,"reply":"Hello, Wood. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-07-10T12:42:00","review":"The manager was helpful  and precise in telling me what I needed to know for move in.\nThank you","source":"Google","submissionTime":"2023-07-10T00:00:00","userName":"wood c."},{"reviewId":"b1ab0b3c-e1c8-4e8f-bc51-6105708b4572","range":0,"rating":5,"reply":"Thanks for the awesome review, Alexander! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (859) 201-0900 if you need anything.","replyTime":"2023-07-06T12:11:00","review":"Quick and excellent service.","source":"Google","submissionTime":"2023-07-05T00:00:00","userName":"Alexander"},{"reviewId":"f3fe71ea-7603-4026-b5bb-f47205fa61c1","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Sean. Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-06-28T17:35:00","review":"Everyone from the online rep to the onsite staff were exceptional, friendly, helpful and professional.  Outstanding company.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Sean O."},{"reviewId":"cc78e4f1-3b44-44db-9069-6c27f409e299","range":0,"rating":5,"reply":"Thank you for the review, Donnell! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-06-23T14:40:00","review":"Great place to store your belongings. Would recommend to everyone. Staff is super friendly and helpful.","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"donnell w."},{"reviewId":"309ac283-f99e-4173-9ed6-1fd8edaeae9b","range":0,"rating":5,"reply":"Thank you, Tia. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-06-22T09:46:00","review":"Great service. Had to change storage rooms though because they put us in the very back for no reason but they fixed it with no problem.","source":"Google","submissionTime":"2023-06-22T00:00:00","userName":"Tia C."},{"reviewId":"c0b89386-4ed7-43d2-816f-756e59d9ad28","range":0,"rating":5,"reply":"Thank you for the review, Sara! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-06-21T13:53:00","review":"I was thrilled with how easy the process was to rent a space.  The desk clerk was pleasant and helpful.  The unit I rented was clean and easily accessible.  I felt very safe on my frequent visits to retrieve my items.  I would highly recommend using this facility for your storage needs.","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"Sara S."},{"reviewId":"01a74731-1fdc-4b15-8f9e-dcb13f862334","range":0,"rating":5,"reply":"Hi Holli, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James!  We're so happy to hear that your experience with the cleanliness of the facility has been positive. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-06-21T13:53:00","review":"I rented my storage unit from James at Extra Scace Storage. His knowledge of his prodects, friendly disposition along with how clean everything was- I would recommend this place to my friends and family any day. Thanks again, James!","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"Holli"},{"reviewId":"67b05044-acb2-4f1c-80ff-1a21959034c5","range":0,"rating":5,"reply":"Hi Bailey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-06-13T09:09:00","review":"Mike was very helpful and friendly.","source":"Google","submissionTime":"2023-06-13T00:00:00","userName":"Bailey W."},{"reviewId":"ae0e1b71-81bf-4802-bf81-7eac2a805473","range":0,"rating":5,"reply":"Hi Vicky, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-06-12T08:40:00","review":"James was very helpful and kind great facility and very clean 10 out of 10!!","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Vicky S."},{"reviewId":"beaf906b-7817-4915-be8e-8817154f016b","range":0,"rating":5,"reply":"Hello, Kyle. Thank you for the 5-star review! We're so happy we could help. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-06-04T14:05:00","review":"Great","source":"Google","submissionTime":"2023-06-04T00:00:00","userName":"Kyle M."},{"reviewId":"89cf1655-a36c-44b9-8fe7-e888d3cbdc85","range":0,"rating":4,"reply":"Thank you for your feedback, Dawnyell! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs and that our team was very accommodating. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-06-01T15:46:00","review":"The staff was very accommodating. Faculty is very clean and the music playing is a bonus while working. The only deaw back is the accessibility. If more than one person is needing to unload at one time, the layout makes it a little difficult. Othaer than that would have rated 5 stars.","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"Dawnyell O."},{"reviewId":"c539eed5-464e-4634-8d2b-921614a5194f","range":0,"rating":5,"reply":"Thank you for the review, Shannon! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-05-30T10:41:00","review":"Both of the representatives were very helpful and  I was able to access my new storage unit with no issues.","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Shannon J."},{"reviewId":"80cd4387-e016-40db-a947-dce05673c0d7","range":0,"rating":5,"reply":"Thank you for your feedback, David! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage whenever you need us.","replyTime":"2023-05-31T07:45:00","review":"Great and very secure and clean place employees are very proficient courteous and willing to help","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"David H."},{"reviewId":"077d42c9-e7a5-4527-b7ae-f96eb6b12f79","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Extra space storage was a lifesaver. We came to Lexington looking for a new home and I literally had a carload full of odds and ends cluttering my vehicle. I managed to get the 5’ x 5’ unit super cheap and was able to load it up very easily. BJ at the front desk was amazing, too. Very professional and super helpful. I’m so glad I found this place!","source":"Google","submissionTime":"2023-05-20T00:00:00","userName":"Experience H."},{"reviewId":"cb2c9210-f1cb-40a7-a48f-5d2d9c465abd","range":0,"rating":5,"reply":"Hi Jayela, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-05-05T12:31:00","review":"It was very easy to follow the process in order to claim a space. The customer service is great, I spoke with Mike consistently to ensure that everything had gone correctly into the computer up until my move in date. He was extremely kind and patient. The storage space is a perfect size to store my dorm necessities (5x5).","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Jayela D."},{"reviewId":"1a0c2bf3-01cc-42f4-9feb-b4c9c3ba2239","range":0,"rating":5,"reply":"Hi Minit, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad our team has been really personable and professional. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-05-04T15:19:00","review":"If the whole company delivers experiences as good as what we experienced today with James, then there's no wonder I've heard so much about it! The building is clean, very well kept and everyone I've dealt with today there has been really personable and professional. James made sure we were taken care of, keep it up folks!","source":"Google","submissionTime":"2023-05-04T00:00:00","userName":"Minit M."},{"reviewId":"5efa6dbe-adab-4739-8dd0-6295df39a371","range":0,"rating":4,"reply":"Hi Voodoo, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-05-02T10:18:00","review":"Really great storage other than the fact you have to put your stuff on a cart and go down a hallway to get to your unit, which is why I give 4 stars. Other than that it's very secure, clean, and the employees are friendly!","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Voodoo J."},{"reviewId":"41ca48af-90d7-4059-a675-b85803b2ff0c","range":0,"rating":5,"reply":"Hi Victoria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-05-01T13:49:00","review":"The staff is very nice and helpful! Everything here is clean and it is the only storage unit I have ever felt safe being alone. 100% recommend!!","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"Victoria V."},{"reviewId":"de63632c-ec88-4ee3-9109-bfbdb965af3c","range":0,"rating":5,"reply":"We think Linda is great too! Thanks for the positive review, Marilyn. We're glad she is making your situation stress-free. We are so glad you are satisfied with your rental rate! Thanks for recommending Extra Space Storage!  Feel free to stop by the office if you need anything! \n","replyTime":"2023-04-19T08:29:00","review":"Linda is awesome. She is making my situation stress free. Rates are great and was able to make the reservation online with ease.  Also they answer the phone so you can actually talk to someone.  Highly recommend this storage facility.  5 ??","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Marilyn G."},{"reviewId":"f1b4ff86-23af-4025-8b85-71948f71860f","range":0,"rating":5,"reply":"Thank you for the kind words, Stephen! We're committed to providing excellent customer service. We're glad Mike answered all your questions with confidence and helped you every step of the way! Feel free to stop by the office if you need anything! \n","replyTime":"2023-04-19T10:17:00","review":"Amazing customer service. Mike answered all my questions with confidence and helped me every step of the way!","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Stephen S."},{"reviewId":"0a05f2a1-37a7-4844-9001-2bd759fdbefc","range":0,"rating":5,"reply":"Hello Anna, thank you for the positive review. We are happy to hear you are enjoying your storage unit! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-04-19T12:34:00","review":"I was storing my dorm things during the summer and with the first month free, using extra space was a no brainer. Great space and great customer service.","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Anna C."},{"reviewId":"56901515-5764-45b8-90b5-5006ab45e5fa","range":0,"rating":5,"reply":"Hi Natasha! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 201-0900 or stop by the facility! ","replyTime":"2023-04-19T18:48:00","review":"I live in GA and needed to find a storage unit for my daughter's dorm room items over the summer in Lexington.  It was quick and easy to reserve space online.  I will provide additional updates upon the end of my rental agreement.","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Natasha L."},{"reviewId":"4c877b8f-49f4-4d72-8b8c-741757c3696e","range":0,"rating":5,"reply":"Thank you for the kind words, Benjamin! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-04-18T13:06:00","review":"Great customer service. Easy to book and move in same day. They were a pleasure to work with.","source":"Google","submissionTime":"2023-04-18T00:00:00","userName":"Benjamin J."},{"reviewId":"a4a6c7c4-2291-44fd-bb12-b46271404e88","range":0,"rating":5,"reply":"Thank you for the kind words, Andy! We're committed to providing excellent customer service. We appreciate you recommending us to your friends and family. Feel free to stop by the office if you need anything! \n\n","replyTime":"2023-04-17T12:03:00","review":"Awesome service. Very detail oriented. Very happy with initial process. I will definitely recommend to my friends and family.","source":"Google","submissionTime":"2023-04-17T00:00:00","userName":"andy m."},{"reviewId":"dc6e1264-33a9-456f-8227-8246a0ecf6c8","range":0,"rating":5,"reply":"Hi Cristina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 201-0900 or stop by the office if you need anything!\n","replyTime":"2023-04-14T11:32:00","review":"Very helpful and easy to work with","source":"Google","submissionTime":"2023-04-14T00:00:00","userName":"Cristina A."},{"reviewId":"528bb39f-6a30-47b0-b23e-47d66684f894","range":0,"rating":5,"reply":"Hi Sheridan, thank you for your review. We're glad our team was able to help! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-04-12T14:20:00","review":"Very helpful","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"sheridan y."}]},"errors":null},"startingAt":{"correlationId":"56097cf6-8c83-4039-a9bf-be2410060fa3","data":{"error":null,"startingAt":{"large":142,"medium":70,"parking":0,"small":27,"starting":27}},"errors":null},"unitClasses":{"correlationId":"1ce182cd-7436-4eb7-8df1-e226a02ea5d6","data":{"count":31,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2539","salesforceId":"2539_7721","storeId":"6d7e2072-ee4a-43b9-aec2-3c1e19202a47","uid":"2539_7721","unitClassId":"042915e0-7bd7-4037-a07e-006e44716700","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":7,"showAvailable":true,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":true,"showPromotion":true,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":5,"display":"10' x 5'","isExactSize":false,"size":"Small","squareFoot":50,"videoUrl":null,"width":10},"discount":{"breezeId":null,"valueId":null,"description":null,"isCustom":false,"isPercent":false,"monthToStartApplication":null,"name":null,"numberOfRecurrences":0,"value":null},"features":[{"codingId":12,"display":"Elevator Access","name":"ElevatorAccess"},{"codingId":3,"display":"Indoor","name":"Indoor"},{"codingId":2,"display":"Climate 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