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We're glad to hear you feel confident in our security and that our team took great care of you. We appreciate your kind review and support!","replyTime":"2026-10-08T14:17:00","review":"This is an amazing place and your belongings are safe and secure. I give this place 10 stars they are amazing people","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Donny"},{"reviewId":"ee5aa85a-adfc-4eef-8de0-3bf5bbb88ce3","range":0,"rating":5,"reply":"Thank you, Patricia, for sharing your experience and for recommending Extra Space Storage. We are glad to hear that our convenient location, facility, and pricing fit your needs so well. We appreciate your kind words about Josh and our team's support, and we will share your compliments with him!","replyTime":"2026-10-08T14:21:00","review":"My experience at Extra  Space has been nothing but GREAT!! I couldn't wait to use this facility, brand new i watched it from the ground up.  In perfect location for my moving mileage with uhaul . And the Price was PERFECT! AND THEY HAVE BEEN WORKING WITH ME.. WHEN I HAD UNFORSEEN CIRCUMSTANCES HAPPEN NUMEROUS TIMES..so i could keep my storage! God BLESS JOSH! HE'S SOO AWESOME. THEY ARE SOO NIICE! I HIGHLY RECOMMEND THEM!","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"Patricia S."},{"reviewId":"731fd267-94ba-4a67-8a1c-c1df771d0adb","range":0,"rating":5,"reply":"Thank you, Ashlee, for your 5-star review! We're so glad to hear that you found our facility clean and our staff friendly and polite. We appreciate your kind words about the team at Extra Space Storage.","replyTime":"2026-09-04T12:04:00","review":"Friendly, clean and polite staff.","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Ashlee M."},{"reviewId":"afda93eb-c800-4c81-ac57-5ebb235d4277","range":0,"rating":5,"reply":"Thank you, Isabella, for your review! We're so glad to hear that you had a great experience with our staff and found our facility to be excellent. We appreciate your kind words and your trust in Extra Space Storage.","replyTime":"2026-09-04T13:12:00","review":"Wonderful staff, great facility. They'll take good care of you.","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Isabella V."},{"reviewId":"e040d0b0-e279-4b18-8a7d-c4f3dcd35626","range":0,"rating":4,"reply":"Thank you for your 4-star review! We're glad to hear you found our Extra Space Storage facility clean and appreciated the easy access, including the high bay for loading and unloading. We appreciate your feedback!","replyTime":"2026-09-01T15:00:00","review":"Clean.  Easy access. There is a high bay that you can pull in to load and unload.  Great proximity to the University of Kentucky.","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Hillbilly"},{"reviewId":"3ec2c404-f60f-4b26-8a9c-ac6f195d5e75","range":0,"rating":5,"reply":"Thank you, Rob & Rebecca! We're glad Josh provided wonderful, helpful service. We truly appreciate your recommendation.","replyTime":"2026-08-03T12:58:00","review":"Josh was wonderful and extremely helpful.  I would highly recommend","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Rob &."},{"reviewId":"b9094a68-5d2a-4f26-9c1f-29ffe2f3c8f4","range":0,"rating":5,"reply":"We are privileged to hear Josh went above and beyond for you and your husband. We'll make sure he gets the recognition he deserves, Rebecca. ","replyTime":"2026-08-03T13:52:00","review":"Josh went above and beyond to assist my husband and I. Very kind and helpful!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Rebecca A."},{"reviewId":"39077427-9d8d-44a2-81ff-319371bcc4e3","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for sharing your experience with us.","replyTime":"2026-07-06T12:59:00","review":"Josh was so attentive and made it all so painless","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"MF M."},{"reviewId":"dde02cfb-694f-4253-b9f8-0f93a8ac2e76","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience at Extra Space Storage. Thank you, Josh, for recommending us!","replyTime":"2026-07-05T16:58:00","review":"The place is clean and secure steal proof for sure the lady was vary nice easy to work with I had a unit in less than five minutes highly recommend them","source":"Google","submissionTime":"2026-07-05T00:00:00","userName":"Josh I."},{"reviewId":"aa29aaff-2bd0-4b80-8b14-dc461363df90","range":0,"rating":5,"reply":"We sincerely value your kind words about Josh. We're glad he delivered a great experience for you, Steve!","replyTime":"2026-06-21T08:14:00","review":"Josh is just an amazing person. Did a great job.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Steve N."},{"reviewId":"6014ee8b-b91b-45bf-81e2-480869ec7706","range":0,"rating":5,"reply":"Hi Diane, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r\n","replyTime":"2026-06-16T09:14:00","review":"Great to work with, very knowledgeable","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Diane R."},{"reviewId":"133c0195-ccfe-43c0-868b-ab82f1e00cee","range":0,"rating":5,"reply":"We greatly appreciate your detailed review highlighting our convenient locations, climate-controlled units, and Josh's exceptional team! Your recommendation matters greatly, Donna.","replyTime":"2026-06-01T14:17:00","review":"Extra Space Storage has been a lifesaver for Me! I used the SandLake location in Lexington Ky while moving out of one apt- & was Blessed to find the EASTLAND CT location- across from my New Apt at the ASCENT at 1555 Eastland Pkwy!!! So conveniently located off New Circle Rd!!!\nUnits are Climate Controlled- super clean & Easy Access!! Carts are available always & easy to maneuver even w heavy loads!!!  Just Drive into Gate- SIRI CAN EVEN OPEN THE GATE so you don’t even have to get out of the car!  Unit Doors on rollers are easy to open! & im 66 F!  Josh & his Staff are AMAZING! So helpful in every way!  HIGHLY RECOMMENDED! Plan to share with my neighbors at my New Apartment Community!\nDonna Karn-Cox","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Donna K."},{"reviewId":"996ddc07-c85f-454e-8021-14577ba1c801","range":0,"rating":5,"reply":"Thank you immensely for recommending us, Michelle! We're thrilled Juan and Josh provided excellent service and you found our facility clean and secure.","replyTime":"2026-05-07T09:42:00","review":"Great Storage facility. Juan and Josh are very helpful, knowledgeable and friendly. Great rates. Facility is clean and secure.  I made the move from a competitors facility that I had rented from for a few years and would highly recommend this facility to anyone looking for a clean and secure storage facility.","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"Michelle"},{"reviewId":"082f398c-ff14-44a6-abef-a16384ebf670","range":0,"rating":1,"reply":"Mindy, we apologize for falling short of your expectations with misleading 24/7 access information. Please contact us at (502) 212-2555 to resolve this issue.","replyTime":"2026-05-08T08:04:00","review":"Very misleading, not helpful - advertise 24/7 access and its NOT (unless you buy a premium package which they dont tell you in advance).  They wouldn't allow us to upgrade to get the 24/7 access and said we needed to get another unit to get that  - then told us \"oops that one doesnt come with the 24/7 access\"  they then wanted to sell us a 3rd unit to get the access and then said if it isnt on the same floor you cant get access to the original unit.  Almost 3 hours later and still no access...wouldn't recommend!  Utterly ridiculous since my agreement was based on 24/7 access!  Very frustrated!!","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"Mindy H."},{"reviewId":"2fa11daa-99f1-4fcb-8669-7f4c6755bd1a","range":0,"rating":5,"reply":"Thank you, Leanna, for the kind words about our facility and staff! We're thrilled you had a great experience with us.","replyTime":"2026-05-01T11:21:00","review":"Great experience. Easy to work with, well maintained facility and friendly staff.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Leanna B."},{"reviewId":"574c85ea-3a90-42ce-9b05-1948152b137e","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Horrible place to store. Customer service is horrible. Manager Josh treats people like crap and won’t help if you have issues.  DONT RENT HERE","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"Steve T."},{"reviewId":"cfd21a75-fc0e-4d01-aa78-c94b4e56241c","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our attentive staff. Thank you, Jaxen, for recommending us!","replyTime":"2026-04-19T14:56:00","review":"Attentive, amazing staff. Very informative and helpful. Would highly recommend.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Jaxen D."},{"reviewId":"79d453ce-8a93-4ebc-a861-957bbaeb676f","range":0,"rating":5,"reply":"Thank you for your review! We're glad our team provided good customer service for your storage needs.","replyTime":"2026-04-17T09:16:00","review":"Good customer service","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Just K."},{"reviewId":"75b87111-8f81-47dd-be83-a81aff570893","range":0,"rating":5,"reply":"Your positive feedback about our quality and communication means everything! Thank you for recommending Extra Space Storage, Juan.","replyTime":"2026-04-13T18:10:00","review":"Great quality and communication services I will recommend them","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Juan C."},{"reviewId":"76c13ac0-b26e-4a90-b50e-01e1424e1828","range":0,"rating":5,"reply":"We are grateful for your kind words about Josh and our security technology! Thrilled you felt safe and plan to use us in Florida. We appreciate your review, Julie. ","replyTime":"2026-03-21T10:13:00","review":"21st Century storage and security technology with 20th professional and personal customer service. Josh, the site manager is so cordial and helpful when advising and suggesting the use of your unit. I always felt safe and, due to the climate control, I felt my personal belongings would be safe within my unit. I highly recommend Extra Space Storage. We even plan to use Extra Space Storage following our move to Florida.","source":"Google","submissionTime":"2026-03-21T00:00:00","userName":"Julie F."},{"reviewId":"da3c98fd-c865-4597-987f-ccf2a9fe29e1","range":0,"rating":5,"reply":"We are glad to hear about your positive experience with our clean, accessible storage units and amazing customer service!","replyTime":"2026-03-09T14:25:00","review":"The storage units are really clean and easy to access. I had my items in there about a year with no issues. Customer service is amazing also. Definitely would use them again if needed and would recommend to others!","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Nicole K."},{"reviewId":"b63337ed-f29a-4475-bddc-e59a4cb08b8d","range":0,"rating":5,"reply":"We are pleased to hear our staff provided helpful and informative service. Thank you for your positive feedback!","replyTime":"2026-03-09T09:12:00","review":"Staff are helpful and informative","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Just K."},{"reviewId":"7e22e737-67b4-4e46-aae1-4f7ff0d18d6f","range":0,"rating":5,"reply":"Thank you for your review, Joshua! We're pleased our hallways stay clean and elevators work reliably for you.","replyTime":"2026-03-09T09:10:00","review":"Hallways are always clean and elevators are working all the time.","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Joshua"},{"reviewId":"9766ebe1-2a8f-4492-a41d-77aff34e58c1","range":0,"rating":5,"reply":"We're honored to have you as a valued customer, Wendy. Thank you for your kind words about Josh and our facilities at Extra Space Storage. It means so much to hear that Josh has been respectful and kind in his interactions with you, and that he maintains the facilities in clean and working order. We're thrilled that you're happy renting multiple units with us and that we've become your favorite storage place among all the ones you've experienced. Your appreciation for being treated as a person rather than just a transaction is exactly the kind of customer service we strive to provide. We're grateful for your recommendation to suggest Extra Space Storage to others who need rental storage, and we look forward to continuing to serve you with the same level of care and respect.","replyTime":"2026-02-18T13:28:00","review":"Josh is a great manager he keeps the facilities clean and in working order. I have several units there . He has never treated like a means to a paycheck . He has always been respectful and kind and I am happy to rent here. Out of all storage places I have rented in this one is my favorite place. Thank you for treating me as a person. I will always suggest extra space storage to anyone that needs to rent a place. Wendy C.","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"wendy c."},{"reviewId":"cfe67a46-d53b-4a5a-8b3d-7ad8054b8d64","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2026-02-17T10:40:00","review":"Josh was very helpful!","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Just K."},{"reviewId":"008fd717-02c0-466a-9c21-d74cdd01e8c5","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Horrible place. They never fix anything. Elevator down for months. Also broken glass for months. And manager on site is horrible. He doesn’t care to help you with anything. I wouldn’t go there at all. STAY AWAY","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Steve T."},{"reviewId":"f9288eb0-68de-412e-a736-33882b7667b6","range":0,"rating":5,"reply":"We're delighted to hear that Josh was amazing at helping you. Thank you for your feedback.","replyTime":"2026-02-13T11:53:00","review":"Super easy to work with. Josh was amazing at helping me.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Mike C."},{"reviewId":"d5970382-bf2d-4a16-8d2d-75d371f5c0ac","range":0,"rating":5,"reply":"We're thrilled to hear that Joshua provided great service and helped you secure a unit promptly. Thank you for sharing your experience with us!","replyTime":"2026-02-09T10:50:00","review":"Joshua was great! Helped me get a unit same day and made sure my lock was able to be secured to the unit.","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Marc M."},{"reviewId":"135474aa-8aad-441b-8fad-57be85f604a3","range":0,"rating":2,"reply":"Your concerns are noted. Please feel free to reach out to us at (502) 212-2555 to discuss this further. Thank you.","replyTime":"2026-02-06T12:03:00","review":"Building itself is great but, like others said don’t use this if you plan on renting long term. I received an increase from $172 to $217 with no notice. This is after it being increased 9 months ago from $155 9 months before that it was $105. Absolutely ridiculous and price gauging.","source":"Google","submissionTime":"2026-02-06T00:00:00","userName":"Jessica P."},{"reviewId":"4476b23e-5981-437f-804e-c2e5bc1c13d4","range":0,"rating":5,"reply":"We are glad to hear about your positive experience with our convenient loading bay, security features, and climate-controlled units!","replyTime":"2026-01-17T13:47:00","review":"I recently rented a unit at the Eastland location in Lexington, KY and I am very happy I made the choice to rent from ExtraSpace! They have a very convenient loading bay that is indoors, covered and heated - perfect for rainy days when you need to access your storage unit! I love how they provide carts to easily transfer items from your vehicle straight to your unit. The security is nice, having to enter your gate code at every door ensures safety and security of my belongings. They have an elevator to access units that are not on the ground floor. Also, I love that I have a climate-controlled unit so I don't have to worry about my belongings molding or mildewing. I give this place a 10/10 and would recommend to anyone looking for a storage unit!! I booked mine online and received a discounted price, which was very nice.","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Vanessa"},{"reviewId":"77f611d1-d587-4f9f-b5a8-4b5ebcdd9943","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about Josh's excellent customer service! Thank you for recommending Extra Space Storage!","replyTime":"2026-01-12T11:50:00","review":"Excellent services!  Josh has great customer service skills!  Highly recommend Extra Storage!","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"Kathleen D."},{"reviewId":"fe6aabdf-6024-434c-8b8e-3e273ef34149","range":0,"rating":5,"reply":"Thank you for sharing your experience with us. We're glad to hear that Josh was able to assist you efficiently.","replyTime":"2026-01-07T15:47:00","review":"Place is great. under new management Josh is the absolute best he helped us get everything lined up and moved in quickly.","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Decker D."},{"reviewId":"f437f2a1-6409-44ce-9e69-8a902ecda194","range":0,"rating":1,"reply":"We are concerned to hear about the significant rate increase during holiday season. Please contact us at (502) 212-2555 to discuss your concerns.","replyTime":"2026-01-03T17:09:00","review":"I received a rate increase of over 50% with little over a month's notice during the holiday season. I had only been with the storage unit for around 3 months.","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Dalton J."},{"reviewId":"fefeee85-5e9d-47ad-8c06-7ee716105f33","range":0,"rating":1,"reply":"We apologize for falling short with the elevator issues and poor communication. Please contact us at (502) 212-2555 to discuss your experience.","replyTime":"2025-12-13T16:37:00","review":"Always something wrong with this place poor management.  Elevator both were down supposedly but when the elevator repair guy got here just got here magically they both started working.  Got told to walk 3 flights of stairs to store my stuff.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Jeffrey D."},{"reviewId":"074da4b4-aab5-4376-8755-a2514567fcd4","range":0,"rating":5,"reply":"We are thrilled to hear that Josh provided excellent service! Thanks for recognizing our secure facility and great pricing.","replyTime":"2025-12-11T10:40:00","review":"Great storage facility.  Very safe and secure.  The manager, Josh, is very helpful and got me the perfect unit at a great price!","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Tara B."},{"reviewId":"640c189c-fe71-4406-a999-a001906d74bf","range":0,"rating":5,"reply":"We deeply cherish your positive feedback, Julia! Thank you for recognizing Joshua's excellent customer service and expertise.","replyTime":"2025-12-07T08:32:00","review":"We searched all over Lexington looking for a secure facility with reasonable prices. Extra space storage offered this!  Excellent customer service at a great price!  Joshua is the manager and helped us find the perfect unit with a great price. he worked with us and answered all of our questions!  We appreciate Joshua and all his expertise!  Courtesy and professional!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Julia H."},{"reviewId":"63e4ece8-80b9-47da-ad68-d1b45b31cff9","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with our convenient location and customer service team.","replyTime":"2025-12-08T14:07:00","review":"Convenient location, reasonable cost/value, awesome customer service.","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"larry h."},{"reviewId":"d5ce0ee2-f153-4425-8d8d-05d0207ed689","range":0,"rating":5,"reply":"Thank you immensely for recognizing Josh's knowledge and helpfulness with storage options. We're thrilled you'd recommend us!","replyTime":"2025-12-08T16:28:00","review":"Josh is a huge help and is very knowledgeable regarding all the storage options available. One should definitely consider storing their possessions here! Thank you!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Brett H."},{"reviewId":"ab76e17e-1d4a-4974-afd5-09bd4b028358","range":0,"rating":4,"reply":"We are thrilled to hear that you found it convenient to load and unload at our Extra Space Storage facility. Thank you for sharing your experience with us.","replyTime":"2025-11-30T12:55:00","review":"Very nice to be able to pull in and load or unload","source":"Google","submissionTime":"2025-11-30T00:00:00","userName":"Vinny S."},{"reviewId":"b2ee4165-d761-4fe5-8dde-065e32cf08a8","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience! We're glad our clean facilities, accessible hours, and helpful customer service team met your storage needs.","replyTime":"2025-11-16T12:45:00","review":"Clean and accessible. Hours of operation are reasonable and daily support via a customer service team were equipped and available during normal business hours.","source":"Google","submissionTime":"2025-11-15T00:00:00","userName":"Jason A."},{"reviewId":"c8537fbd-72b8-412d-aec7-0b6599831d55","range":0,"rating":5,"reply":"We're glad to hear that Josh took care of all your needs and went above and beyond to ensure you were pleased with your upgraded unit size. Thank you for sharing your positive experience with us!","replyTime":"2025-11-12T13:45:00","review":"I could not have had a better experience than I have had with Josh.Took care of all my needs and went above and beyond to ensure I was pleased with my upgraded unit size.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Grant C."},{"reviewId":"616b1342-1ae7-4072-8bf1-696573d87556","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience!","replyTime":"2025-11-12T15:17:00","review":"Josh was very helpful and patient with me. He made the experience of renting a unit easy.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Jennifer"},{"reviewId":"673f35b7-8366-4e33-8185-73968d518f9a","range":0,"rating":5,"reply":"We are overjoyed to hear Danny provided excellent customer service! Thanks for recognizing our team's dedication.","replyTime":"2025-11-12T07:40:00","review":"Danny is the bomb.com! I appreciate you and best customer service. Very satisfied","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Latavia W."},{"reviewId":"e7dfd5fc-5914-4573-ace0-3b58d030d5f1","range":0,"rating":4,"reply":"Hi Richard, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-09-19T13:42:00","review":"Since the beginning the level of management and positive reaction to client issues was lacking. I met the new general manager Josh today and we talked briefly several times. Josh has a great attitude and he is keenly interested with client feedback and insuring the facility is clean and equipment and elevators are working. I believe Josh will do a great job.","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Richard G."},{"reviewId":"9d9671df-6c3b-499b-9613-573785c4abb4","range":0,"rating":5,"reply":"We are delighted to hear you had great customer service!","replyTime":"2025-11-07T11:57:00","review":"Great customer service!","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Erica R."},{"reviewId":"34ab93d3-6649-4f8b-9ba4-6ea39eddd4ac","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Terrible site. Dirty, the door never works.  Raise rates monthly.  Absolutely filthy storage facility.","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Skip F."},{"reviewId":"a0ea3d95-5b39-4ca6-a93e-f162748e09b9","range":0,"rating":5,"reply":"We are happy to hear Jayce and our team provided awesome service! Thanks for the kind words about our friendly, helpful staff.","replyTime":"2025-10-04T13:37:00","review":"Jayce and the whole staff at this location were AWESOME!   Super friendly, helpful and responsive!   Best experience ever!   Thank you!!","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Debra C."},{"reviewId":"5a22b6f5-bb9a-45f5-a01c-d4ae084a0616","range":0,"rating":5,"reply":"We are thrilled to hear you found our staff helpful and polite! Thanks for highlighting our app interface too.","replyTime":"2025-10-03T11:34:00","review":"This has been the best storage facility I've ever used. They were very helpful and also polite when I was setting up my unit. There is also a very functional app/ interface that makes bill payments and contacting the staff very easy. I would give 6 stars if possible","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Kyle C."},{"reviewId":"75c7211d-d6e4-43c2-8406-47941c00424e","range":0,"rating":5,"reply":"We are glad to hear Josh was helpful and the doors got fixed! Thanks for choosing us.","replyTime":"2025-09-18T08:26:00","review":"Great clean safe very helpful Josh was a delight thanks so much for the doors being fixed","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Jenny R."},{"reviewId":"31843c43-c83d-4085-ad9d-0262fc5a14f9","range":0,"rating":5,"reply":"We are overjoyed to hear Josh provided professional service! Thanks for choosing us and sharing your positive experience.","replyTime":"2025-09-18T08:24:00","review":"Josh was very professional and I enjoyed my experience at this storage unit. I'm thankful for my experience.","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Brown G."},{"reviewId":"62b30524-35ea-47cf-a059-c915380f76d4","range":0,"rating":5,"reply":"Thank you for your feedback. We're glad to hear that RD provided excellent service during your transition to the new unit. It's wonderful to know that he went above and beyond by helping you move your belongings into the unit when you needed assistance. We strive to ensure our customers have a smooth experience, and we're pleased that we were able to accommodate your request for a unit as close as possible to your previous one.","replyTime":"2025-02-14T13:18:00","review":"RD was wonderful he made sure I was fully taken care of and satisfied with my experience. He even went the extra mile and helped me get my stuff into my unit as I was unable to move it by myself. I was smoothly transitioning from one unit to another as requested to be as close as possible to the new unit.\nAlso Josh the new manager has been a wonderful help to me in getting my unit properly functioning for me. He has absolutely wonderful customer service and is a great help. He is very kind and understanding, willing to work with anyone the best that he is able to. All I'm all my only complaint is no access to the dumpster as well as no trash cans anywhere located on property. They should also have a second dumpster, CONSIDERING it is a BIG storage facility. The bathroom being locked also is a bit of a hassle especially for someone like me with a constant need to pee especially considering there is just the one area they are located. Aside from those two complaints I love storing my belongings here. NEED TRASH CANS AND A OPTION TO TYPE IN A CODE FOR BATHROOM IN CASE ASSOCIATES ARE UNAVAILABLE","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Alyssa H."},{"reviewId":"93796015-3601-4941-81ce-d7a912b9ed07","range":0,"rating":5,"reply":"We are glad to hear you found our customer service helpful and appreciate the clean, climate-controlled units at great prices!","replyTime":"2025-08-23T10:56:00","review":"The customer service was very helpful and friendly. The units are clean, making it a reliable storage location, and the climate-controlled units are affordably priced.","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"kashka p."},{"reviewId":"bf0d0957-689a-4590-9713-28f8b60f636c","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're so happy to hear that our team made the process easy for you and provided great service. We appreciate your feedback about the online reservation, confirmation call, and the in-person walkthrough of the facility. It's wonderful to know that our staff's efforts to ensure you understood how everything worked were helpful. We strive to make storage solutions as convenient as possible for our customers, and we're glad we could do that for you.","replyTime":"2025-08-24T08:57:00","review":"I had a great experience at this location today, I reserved a unit online and I was called to confirm as soon as they could. I came into the office and it was very easy to set up my account with them. They also made sure to walk me around the facility to my unit and show me how everything worked. Overall great customer service and they made the whole process easier for me!","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Addison"},{"reviewId":"89d0aa65-d175-422c-a94a-60dd81558a06","range":0,"rating":5,"reply":"We are thrilled to hear you felt safe and had such a smooth experience with us! It's wonderful to know that our team helped answer your questions and get you started with your unit. We strive to provide excellent service and a secure environment for our customers' belongings, so your feedback is greatly appreciated. Thank you for choosing our storage facility!","replyTime":"2025-08-15T16:13:00","review":"I absolutely loved having my storage unit here!! The people are absolutely amazing to work with and so helpful with any questions you have and also getting you started on your unit! I felt so safe having my stuff there and every aspect of it went smoothly!","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Bella B."},{"reviewId":"25736a9f-c295-4fdd-b01e-fa67acd75476","range":0,"rating":4,"reply":"We deeply respect your feedback about cleanliness and spacious units. Sorry you felt rent increases weren't manageable. We appreciate your business!","replyTime":"2025-08-11T15:00:00","review":"Very clean and spacious plus they provide free cart for easy moving of stuffs. The keep increasing their rent that's why we transferred to ABC Storage. We only the locked up their rent for 2yrs contract we should have retain the units we rented.","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Farrah T."},{"reviewId":"a5b1003e-2b49-4f02-bb98-2644cceae9c7","range":0,"rating":5,"reply":"We are elated to hear Josh and Denny provided such helpful service! Thanks for the fantastic feedback.","replyTime":"2025-08-06T09:53:00","review":"Josh and Denny are very helpful!","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Shixiong Q."},{"reviewId":"6265ab74-0c7d-485e-bd43-3bdc9fe381f5","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. Thank you for choosing us to store your belongings.","replyTime":"2025-08-05T13:19:00","review":"Good spot to put your stuff away when it’s on your way","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Jose M."},{"reviewId":"25938f39-8938-449a-a412-4f07c6b7d3ad","range":0,"rating":5,"reply":"Your positive feedback means everything! Thanks for noting our clean, secure facility and great location.","replyTime":"2025-08-04T15:40:00","review":"Super clean.  Very secure.  Great location.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Charles D."},{"reviewId":"99f77236-a317-4d25-8b19-4f9b40280dfe","range":0,"rating":5,"reply":"Thank you for the kind words about our clean facility and staff! We appreciate your recommendation. ??","replyTime":"2025-08-02T07:58:00","review":"Very clean facility and the staff is always kind. Definitely recommend. ??","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Alexa C."},{"reviewId":"06f0d875-13f6-4909-8d18-77eb940d29d3","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our facility clean with nice service! Thanks Joshua.","replyTime":"2025-07-30T08:47:00","review":"Clean and nice service!","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"Joshua A."},{"reviewId":"c370e935-fcd5-40d6-9305-4ab2f5d9c7bb","range":0,"rating":5,"reply":"Thank you! So glad Josh provided helpful and knowledgeable service for your storage needs.","replyTime":"2025-07-28T08:30:00","review":"Josh was extremely helpful and more than knowledgeable in assisting me with what I needed","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Brett H."},{"reviewId":"efc97c9c-6baf-4098-8c66-47e26df951d4","range":0,"rating":5,"reply":"We deeply cherish your kind words about Josh and our clean facility. Thanks for highlighting his amazing customer service!","replyTime":"2025-07-24T08:08:00","review":"Josh is wonderful and has made my storing experience very delightful here. He keeps the place clean and answers every question with such amazing customer service. The facility is almost always clean and pretty well kept without having any available trash cans. Never has a problem with me having to make 13 different bathroom trips while here cleaning my unit.","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Alyssa H."},{"reviewId":"5ce8e786-3928-4e12-9b3d-a79bc750d42b","range":0,"rating":5,"reply":"Thank you for your review Emily! So happy you love the great rates and Josh's helpful management. Appreciate the 10/10!","replyTime":"2025-07-24T10:01:00","review":"Love love love this place! Great rates & the new manager Josh is so kind & helpful. I love that he runs such a tight ship and keeps the place so clean! I feel so safe when I have to visit my unit. He’s done an excellent job cleaning it up! Way to go Josh & Extra Space! 10/10","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Emily K."},{"reviewId":"b8b5b7d7-7ad9-4e2b-8b35-ac368ebdfc35","range":0,"rating":5,"reply":"We are delighted to hear Josh helped you save money with the first month free deal! Thanks for choosing us!","replyTime":"2025-07-18T11:20:00","review":"Saved me money and got a first month free only paying insurance of 61 dollars!! Thank you Josh!!","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Dylan G."},{"reviewId":"a0ecba01-90f4-4663-93ea-1b1afae20933","range":0,"rating":5,"reply":"We are delighted to hear Kevin provided awesome help and great customer service! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-13T11:08:00","review":"Kevin was awesome helping us get our unit. The units look great and I was able to get a convenient one. Customer service was great!!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Jillian H."},{"reviewId":"2be15548-4ee6-422f-9251-6f34f20d78f6","range":0,"rating":5,"reply":"We are delighted to hear Mike and Josh provided great service! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-25T15:48:00","review":"Great place, Mike and Josh in the office are great","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Destiny R."},{"reviewId":"96da17f3-3309-435c-9519-696ccf2c3359","range":0,"rating":5,"reply":"We are delighted to hear Mike and Kevin helped with your storage needs! Thanks for the great feedback, Sandra.","replyTime":"2025-06-26T08:01:00","review":"Mike and Kevin are great. They helped me ALOT with my storage needs.","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Sandra H."},{"reviewId":"ac6f1801-5015-46b1-9858-ff74c8da3d1b","range":0,"rating":5,"reply":"We are delighted to hear Mike and Kevin helped with your storage needs! Thanks for the great feedback, Sandra.","replyTime":"2025-06-26T08:04:00","review":"Mike and Kevin are great. They helped me ALOT with my storage needs.","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Sandra H."},{"reviewId":"af0bc25c-6cbb-477a-b166-a197a65bf9d5","range":0,"rating":5,"reply":"We are delighted to hear Mike and Kevin helped with your storage needs! Thanks for the great feedback, Sandra.","replyTime":"2025-06-26T08:04:00","review":"Mike and Kevin are great. They helped me ALOT with my storage needs.","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Sandra H."},{"reviewId":"90301946-ec6d-4272-b229-235fc8a72f48","range":0,"rating":5,"reply":"We are grateful for your positive feedback. Thank you for reaching out and taking the time to share your experience with us. We're pleased to hear that our staff was friendly and understanding of your situation. We strive to maintain competitive prices and a clean, organized facility for all our customers.","replyTime":"2025-03-04T18:49:00","review":"Very friendly and great low prices, is very clean, and organized","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Sonia V."},{"reviewId":"858f3b6c-668a-49d8-8505-fcde73ba2e7d","range":0,"rating":5,"reply":"We are delighted to hear our amazing and attentive staff made your experience great!","replyTime":"2025-06-19T09:40:00","review":"The staff here are amazing and attentive.","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Leya"},{"reviewId":"6f9cb3f2-f001-434e-aaef-8e19e6bc4f7f","range":0,"rating":5,"reply":"We are delighted to hear you found us professional and helpful! Thanks for trusting us with your daughter's dorm storage.","replyTime":"2025-06-13T12:37:00","review":"Very Professional and super helpful! We stored my college daughter’s dorm stuff in a small unit! The covered drive was very safe and convenient to load and unload her stuff. Will definitely use again next summer!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Jennifer O."},{"reviewId":"06987f7a-77b1-413a-b37e-2974a5baff2d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our team and affordable pricing. Your satisfaction matters to us!","replyTime":"2025-05-22T09:47:00","review":"Amazing people they work with you and have very cheap prices!!!!","source":"Google","submissionTime":"2025-05-22T00:00:00","userName":"Tristan R."},{"reviewId":"bd5f1759-abe2-4776-8a1d-77d39c3a651b","range":0,"rating":5,"reply":"Thanks for the great review, Holden! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (502) 212-2555. ","replyTime":"2023-07-26T08:20:00","review":"Service was great. Recommend this place to everyone. Your storage will be safe.","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Holden H."},{"reviewId":"0c8ddd1d-ccf2-47c7-98e1-2e1c482e958f","range":0,"rating":5,"reply":"We are delighted to hear Mike and Kevin provided excellent service! Thank you for recognizing their dedication to helping with your storage needs.","replyTime":"2025-05-20T13:56:00","review":"Mike and Kevin are great. They helped me ALOT with my storage needs.","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"Sandra H."},{"reviewId":"4dff78e9-eeee-4daa-bbda-b78e7d3aa0fb","range":0,"rating":5,"reply":"We're overjoyed to hear that RD and Kevin are a joy to work with. Thank you for sharing your positive experience with us.","replyTime":"2025-05-17T09:54:00","review":"RD and Kevin are a joy to work with","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"BimBam B."},{"reviewId":"7fa69380-62f0-4224-a878-9a76f5e5f29f","range":0,"rating":5,"reply":"Your review is appreciated. We're glad you enjoyed the store and the wildlife around it. Thank you.","replyTime":"2025-05-17T16:18:00","review":"Great store. Lots of geese to see and a groundhog in the vacant lot next door!  Store is clean and well lit.","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"RD H."},{"reviewId":"251c07de-3b7f-4ea4-917f-2f55fd3a1f9e","range":0,"rating":5,"reply":"We are excited to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-05-16T09:49:00","review":"Clean facility. Helpful staff.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Jason S."},{"reviewId":"75ba121c-8285-4e9f-9598-e71e16acfd9e","range":0,"rating":5,"reply":"Hi Matt, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-08-02T10:49:00","review":"Excellent service!","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Matt R."},{"reviewId":"ac050ab2-c4aa-43fb-bcd5-aae7bd21888e","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad our staff was helpful and our location is convenient for you.","replyTime":"2025-04-16T07:43:00","review":"Very helpful staff. Conveniently located near our home.","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"Cheryl S."},{"reviewId":"2bc3eb7b-1b98-401d-8487-04adabecd710","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We genuinely admire your feedback.","replyTime":"2025-04-15T08:42:00","review":"Great service and really helpful Staff!!","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Jalisa S."},{"reviewId":"421568dc-585b-454e-9e2a-e6832a5dbc8f","range":0,"rating":5,"reply":"We are glad to hear that RD was really helpful and patient with setting you up. Thank you for sharing your experience with us.","replyTime":"2025-04-12T13:47:00","review":"RD was really helpful and patient with setting me up.","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Caroline B."},{"reviewId":"3a2dc22b-a3b8-418a-9192-f12e0d5dfaf8","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that Kevin and RD were very helpful. Thank you for sharing your positive experience with Extra Space Storage.","replyTime":"2025-04-10T12:33:00","review":"Kevin and RD are very helpful.","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"Sandra H."},{"reviewId":"9b39c176-3531-47aa-9de5-6209b0ad4003","range":0,"rating":5,"reply":"We're delighted to hear about your fantastic experience with our customer service. Thank you for sharing!","replyTime":"2025-04-07T07:45:00","review":"Fantastic customer service. Management eased my nerves and made setting up a unit for my college student very easy.","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Karen S."},{"reviewId":"76518683-13e9-4d1c-86ca-8c46b86e7450","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with Extra Space Storage! Thank you for the feedback, Jason Newby.","replyTime":"2025-04-08T07:52:00","review":"10/10","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Jason N."},{"reviewId":"8ea287b9-735b-4e03-94f8-e178954c4640","range":0,"rating":5,"reply":"Thank you for your review! We appreciate your kind words about Kevin H. and our service at Extra Space Storage.","replyTime":"2025-04-05T13:06:00","review":"I want to thank Kevin H. From Extra Space Storage for showing A+ Quality service and the company for being so generous and the help","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Ant N."},{"reviewId":"5fc3b46e-a533-4437-b355-8bdf5c65df70","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Thank you for sharing your experience with us.","replyTime":"2025-03-06T12:40:00","review":"Kevin and RD are sweethearts","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Michael M."},{"reviewId":"9ef05274-8057-4395-be37-9a1a5f3e9426","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with R.D. Hall at Extra Space Storage. Thank you for sharing your feedback! We're glad that R.D. has been so understanding and helpful during challenging times, and that he's gone above and beyond to assist you. It's wonderful to know that you appreciate the cleanliness and easy access of our facility as well. We value customers like you and are grateful for your recommendation.","replyTime":"2025-03-03T17:43:00","review":"R.D. Hall at extra space storage is absolutely amazing every time I’ve been behind and it’s been quite a few times even on the verge of my things being auctioned off. This man has went above and beyond to help me keep my things. He has never made me feel any type of way about being late or not being able to pay. He understands the struggles of today and will stick his neck out to help you as long as your trying to help yourself he will help you find a solution that fits for you. I highly recommend Extra Space Storage. It’s clean, easy access, elevators and most importantly it has R.D Hall. Thank you sir for everything.","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Laura B."},{"reviewId":"f2f5f575-4008-4453-95dd-f667987f685f","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated! Thank you for your kind words about our staff and facility.","replyTime":"2025-03-03T18:04:00","review":"Such a great experience! Easy access, safe, and clean. The staff are so kind and wonderful to work with!","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"laine w."},{"reviewId":"b18a574d-845c-4175-8c44-c1b986700683","range":0,"rating":5,"reply":"We genuinely admire your feedback. Thank you for sharing your positive experience with us.","replyTime":"2025-03-03T10:12:00","review":"Very clean and helpful.","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"JAMICA G."},{"reviewId":"0173a013-7c03-4616-af60-eb1d7644d28c","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We sincerely value your kind words about our clean facility and friendly staff.","replyTime":"2025-03-03T18:35:00","review":"Clean, friendly staff","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Maxamillion H."},{"reviewId":"a753c8de-5897-4e4b-a36a-cc464d9d6abf","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Denise! We are thrilled to hear about your positive experience with our staff. It's great to know that our representative was professional, and helpful, and made your move-in process easy and simple. We truly appreciate your kind words about the customer service you received, and we're glad we could provide you with a smooth and respectful experience. Your satisfaction is our priority, and we're delighted that we could meet your expectations. Thank you again for choosing our facility for your storage needs.","replyTime":"2025-02-16T10:41:00","review":"I was treated with the upmost respect when I arrived at my unit location. The representative was very professional, so helpful and made my move-in process easy and simple!!! Receiving great customer service now days it a rare thing...so thank you so much for your staff! GOOD JOB!!!\n\nDenise M.","source":"Google","submissionTime":"2025-02-16T00:00:00","userName":"D M."},{"reviewId":"b396dd49-2e12-4f32-9ff1-37ae62846cb7","range":0,"rating":5,"reply":"Thanks for sharing your positive experience with us, Jacob! We deeply respect your feedback on our clean facilities, convenient access, and helpful staff. We're glad to hear that you found our covered unloading area convenient, especially during bad weather. It's great to know that Kevin was able to assist you quickly and that R.D. was helpful in answering your various questions. We strive to provide excellent service and maintain a clean, easily accessible environment for all our customers, so your comments are truly appreciated.","replyTime":"2025-02-12T10:53:00","review":"The facilities are very clean and well kept. The ability to unload our equipment in a covered area is extremely convenient especially during bad weather. Units and doors are easily accessible especially For larger items. The staff at the front desks have been extremely helpful too.\nKevin got me taken care of very quickly and R.D. Helped with various questions.","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"Jacob H."},{"reviewId":"5286fde3-5a66-417f-bd48-5f1729d0a721","range":0,"rating":5,"reply":"We are pleased to hear that you had a great experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-02-13T07:22:00","review":"Great place, 10/10","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"Jason N."},{"reviewId":"d174415d-be37-4db5-96c7-c2c21f6cfbfd","range":0,"rating":5,"reply":"Thank you for your review. We appreciate your kind words about our team at Extra Space Storage. We're glad we were able to help you find a storage unit that fits your budget. Our goal is to provide excellent customer service and assist our customers in finding the right storage solutions for their needs. We're grateful for your recommendation and look forward to continuing to serve you.","replyTime":"2025-02-09T09:11:00","review":"I love the Extra Storage Place on EASTLAND Dr they are the most friendliness people to know, they helped me to keep my storage unit, by putting me into another storage, to accommodate my budget price, I recommend people to go and speak with them about a storage unit.","source":"Google","submissionTime":"2025-02-09T00:00:00","userName":"Cheryl L."},{"reviewId":"de8b5cad-6550-4a3a-8c6d-10ea32b662da","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Kevin will be thrilled to hear your kind words about his friendly and professional service. We're glad he was able to explain the process thoroughly. It's wonderful to hear that you find our location convenient and that your experience with us has been problem-free so far. Thank you for taking the time to share your experience with us. We value your business and look forward to continuing to meet your storage needs.","replyTime":"2025-02-09T15:15:00","review":"Kevin was great! We’ve not rented a storage unit in a long time so he explained the process very well for us to understand. He was very friendly and professional at the same time. The location is good. No problems so far with our experience. ??","source":"Google","submissionTime":"2025-02-09T00:00:00","userName":"Meldo2002"},{"reviewId":"d558ff68-9e7e-4b13-9648-19594dcce668","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. Kevin was glad to assist you.","replyTime":"2025-02-03T12:53:00","review":"Great pricing and service. Kevin was great to work with very helpful.\n\nHighly recommend.","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Kerry H."},{"reviewId":"63e4b8cd-848f-48e1-b50d-b7afa39f06f2","range":0,"rating":5,"reply":"Thanks for the positive feedback, Chris! We are elated to hear that you found our storage facility nice and our staff friendly and helpful.","replyTime":"2025-01-14T10:15:00","review":"Nice storage facility, staff is very friendly and always helpful and accommodating.","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"Chris C."},{"reviewId":"8b11fbe3-3393-4bd3-8aed-bda38261ada5","range":0,"rating":5,"reply":"We're honored to hear that you found our storage clean and safe, even through recent weather. Thank you for your feedback.","replyTime":"2025-01-09T09:46:00","review":"Clean and safe, even through all the recent weather.","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"Jason N."},{"reviewId":"5bca1239-f4fb-417f-84b8-a5d95912a42c","range":0,"rating":5,"reply":"Thanks for sharing your positive experience with our managers, Mr. RD and Mr. Kevin. We appreciate your kind words and are glad to hear that you feel valued as a customer.","replyTime":"2025-01-05T07:58:00","review":"The managers Mr. RD and Mr. Kevin are very kind and helpful. When my code malfunctioned they were quick to fix it for me. I feel that they are an asset to the company. They make you feel like you’re more than just a number with a face. It’s always clean and neat. The location is perfect for me. I will continue to point people in their direction.","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Hope C."},{"reviewId":"39794750-8593-4e97-8e20-5bf56b68487f","range":0,"rating":3,"reply":"Thank you for taking the time to share your feedback. We truly appreciate your positive comments about our friendly staff and clean facility. We're glad to hear that our team has been accommodating and provided excellent customer service.\n\nWe understand your concerns regarding the rental fee increases and the changes to our prepayment options. We also acknowledge your feedback about our insurance policy and the impact on our employees. Your input on these matters is valuable to us, and we will forward your comments to our management team for review.\n\nWe appreciate you being a loyal customer and thank you for sharing your experience. Your feedback helps us improve our services and better meet our customers' needs.","replyTime":"2024-12-26T07:51:00","review":"Clean facility whose management is very friendly and willing to accommodate with excellent customer service. The only downfall is the revolving increase in monthly rental fee once introductory rate expires. Rather than providing an annual “lock in rate” the corporate office decide to increase rental fees every 3-4 months. At first one was able to pay 12 months in advance at low rate but corporate office recently reduced it to 6 months only. Also, employees apparently get rated and “dinged” if they are unable to sell the company’s $11 monthly insurance coverage … despite customers having the right to choose a rental insurance policy through another insurance agency. Furthermore, to not provide a discount loyal renters who have rented beyond their annual contract is a disappointment.","source":"Google","submissionTime":"2024-12-25T00:00:00","userName":"Daniel B."},{"reviewId":"72bb087f-bf71-4d7d-962a-5f2f57bdbec7","range":0,"rating":5,"reply":"We're ecstatic to hear that you had a great experience with us! Thank you for your feedback, Kelsey Baker.","replyTime":"2024-12-14T13:39:00","review":"He’s the best!!!!!","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Kelsey B."},{"reviewId":"323acc92-19d0-401c-8449-3f5eecd7ba69","range":0,"rating":1,"reply":"We are sorry to hear about your experience with the rate increases. We understand your frustration with the changes in pricing and the confusion regarding who makes these decisions. Please feel free to reach out to us at (502) 212-2555 to discuss this matter further. We would like to better understand your specific situation and address your concerns directly. Your feedback is important to us, and we appreciate you taking the time to share your experience. Thank you for bringing this to our attention.","replyTime":"2024-12-11T09:02:00","review":"Do not do it unless you are only using on a very short term basis!  They will literally raise your rate not just 10% but by 40-50% 4-6 times a year!!  We moved three times to try to bring the rate down first to top floor, then to unit half its size and after two months in smaller unit went from $42 to $62 ... this is such a scam. The local person says its corporate.  Corporate says its a local decision.","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Nicole M."},{"reviewId":"815fef98-505b-451e-aeaf-bee598f164fa","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-12-03T07:39:00","review":"Don't think I've ever been in a cleaner storage building. Very well maintained and R.D., the office manager was friendly and helpful. There were a couple of glitches in my first visit: trouble with my gate code and a mix-up with some property left in the locker I had rented, but R.D. resolved them quickly and courteously. My first impression is that this company takes good care of its property and its customers. That's a good sign.","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Bob J."},{"reviewId":"bac723a9-4c67-427d-a55a-d3483b1885d6","range":0,"rating":5,"reply":"Thank you for your review, Lena Gill. We appreciate your kind words and recommendation.","replyTime":"2024-12-04T08:50:00","review":"He is a wonderful person to talk with very professional with his job l would recommend him to anyone  Lena gill","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Lena G."},{"reviewId":"6ab9ad50-5692-4db4-8814-c8968d4dc34f","range":0,"rating":5,"reply":"We're overjoyed to hear you had a great experience at Extra Space Storage. Thank you for your kind words about RD and Kevin!","replyTime":"2024-12-04T08:47:00","review":"Great facility. RD and Kevin are the best.","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Amy H."},{"reviewId":"b4aca180-5d7d-4738-b830-f0aa4f1acc66","range":0,"rating":5,"reply":"We're privileged to have provided you with an amazing storage experience. Thank you for your kind words! We're delighted to hear that our team assisted you well during your first visit and that you found the process easy. It's wonderful that you were impressed by the cleanliness and beauty of our facility. We strive to maintain a high standard of quality for all our customers. Thank you again for choosing our storage services.","replyTime":"2024-12-04T08:47:00","review":"Very amazing people, That was my first time and they assist me very well. They show me the places before putting my stuff on. It was easy for me. I got lost little  because I was confused and amazed by how beautiful the place was & so clean. Best Storage I ever seen thank you very much..??????","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Bintu M."},{"reviewId":"0e8db9ce-0639-4331-90fb-7ba8b12f56a0","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Kevin at Extra Space Storage.","replyTime":"2024-12-04T08:25:00","review":"Kevin was awesome. I hope he never goes to another company.","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Jason N."},{"reviewId":"14122173-13b1-48fd-973b-e46a5a0d6ca6","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We sincerely value your feedback.","replyTime":"2024-11-15T15:57:00","review":"Great service, very reliable, and extremely fast setup! Thank you guys so much for the great help!","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Duarell B."},{"reviewId":"934ee10d-4967-4abe-b11f-81e62730ffa5","range":0,"rating":5,"reply":"Thank you for your feedback. We are pleased to hear you had a great experience at Extra Space Storage.","replyTime":"2024-11-14T17:23:00","review":"Great place.","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Jason N."},{"reviewId":"90326bbb-33ae-43d7-92a5-83cb51e0dab8","range":0,"rating":5,"reply":"Your positive experience with Kevin is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2024-11-15T08:38:00","review":"Kevin was fantastic. Guided me through the entire process. As far as I’m concerned that guy is always on time.","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Stori B."},{"reviewId":"194332eb-0c8b-47b6-830a-1953e4125e2c","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We're utterly delighted to hear about your positive experience with our management team.","replyTime":"2024-11-15T08:38:00","review":"Great place to store your stuff. Management is awesome! RD and Kevin both go above & beyond to make sure any questions or concerns you may have are addressed & taken care of in a timely fashion. I would highly recommend giving these guy's a call for your storage needs!","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Tyson C."},{"reviewId":"3f58a2fb-5638-4aa3-afc9-7c76d0ce312f","range":0,"rating":5,"reply":"Thanks for sharing your experience with us! We're glad to hear that Mr. Hall was able to assist you and that you found a suitable storage unit. We appreciate your feedback.","replyTime":"2024-11-09T12:41:00","review":"I had a great experience during my visit here. Mr. Hall was very nice and helpful. Even gave me a tour & show me the units I was looking into to help me decide which one was best for me. I even got a good deal that gave me extra store credit I could use to help pay my unit rent when I need it. If anyone is looking for good and reasonably priced storage units then I suggest that you give this place a chance!","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Shaquawn N."},{"reviewId":"4b5b3cbe-36fc-4293-9204-bf100113e0fd","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear that RD and Kevin were able to assist you with finding the right storage unit. We appreciate your feedback.","replyTime":"2024-11-08T08:15:00","review":"Great place to store. RD and Kevin are really friendly and helped me get the right unit for my storage needs. Location is ideal too.","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Sandra H."},{"reviewId":"0b5e7cf5-1586-434a-8df7-2989cacf5e7a","range":0,"rating":5,"reply":"We're overjoyed to hear about your great customer service experience. Thank you for sharing your feedback with us.","replyTime":"2024-11-06T07:53:00","review":"Great customer service. Called with a few concerns and they were all addressed quickly.","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"Lindsey C."},{"reviewId":"e0a85aee-0817-4cd5-bdba-80faaafad820","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with our service! Thank you for recommending us to others.","replyTime":"2024-10-22T13:24:00","review":"Great service ! I came in on a random day and they got me moved in the same day. Very helpful and respectful crew would definitely recommend for others to storage here.","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"Duarell B."},{"reviewId":"f6ef64a4-f5d5-4919-9751-8908162b16a1","range":0,"rating":5,"reply":"We're thrilled to hear about your wonderful experience with Mr. Hall. Thank you for sharing your feedback!","replyTime":"2024-10-11T15:29:00","review":"Today was a very wonderful experience for I have never ever purchased a storage unit and once I called the actually unit manager on site he was extremely patient and wonderful I truly appreciate everything Mr Hall done to help me out today it meant a lot","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Angela B."},{"reviewId":"37cbc7f8-c1fe-4f07-b8f5-61747a38cd65","range":0,"rating":5,"reply":"We're privileged to hear about your great experience at Extra Space Storage! Thank you for sharing.","replyTime":"2024-10-10T09:00:00","review":"Great experience! On-site personnel are very helpful and the facility couldn't be nicer","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"John L."},{"reviewId":"703261ed-e90b-43f4-aed4-198d15fb4bee","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for recognizing our friendly staff, clean units, and safe environment.","replyTime":"2024-10-10T11:59:00","review":"Best storage ever people are friendly and respectful and units are clean and comfortable air conditioning safe place and RD is the Coolest.Thank you R.D.","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Peaches A."},{"reviewId":"9cbfb2b2-ebe5-403b-9f95-cbb5219448d6","range":0,"rating":5,"reply":"We are delighted to hear that you found our staff impeccable and the atmosphere warm and friendly. It's wonderful to know that you appreciated the cleanliness of our facility and found our pricing to be perfect for your needs. Thank you for choosing Extra Space Storage. We truly value your feedback and are grateful for your business.","replyTime":"2024-10-08T11:09:00","review":"The staff was impeccable from start to finish. Warm and friendly atmosphere. Very clean! Price was perfect!! I’m more than grateful I found extra space storage located at 1734 Eastland Ct\nLexington, KY  40505","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"ivan b."},{"reviewId":"0bcc4f5a-ce2a-4066-ba83-95aef3e6f13d","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for the positive feedback on Extra Space Storage.","replyTime":"2024-10-01T18:59:00","review":"This place is the beeze knees","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Jason N."},{"reviewId":"44ad805f-c091-4975-9e47-ce7db33cdbe8","range":0,"rating":5,"reply":"We are pleased to hear that Linda is doing a great job managing the facility. Thank you for sharing your experience.","replyTime":"2024-09-30T07:29:00","review":"Linda is a wonderful manager and has this facility clicking on all cylinders. It is clean, safe, and conveniently located","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"david s."},{"reviewId":"a0aa20af-f758-41c6-a522-09e0ca071ddd","range":0,"rating":5,"reply":"We're delighted to hear you found the process super easy.","replyTime":"2024-09-29T09:21:00","review":"Super easy process.","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"Scott J."},{"reviewId":"678e067f-8cdb-4306-b53e-062167f34bfa","range":0,"rating":5,"reply":"Thanks for the glowing review, Lala! We are thrilled to hear about your positive experience with reserving a storage space online and the excellent customer service you received.","replyTime":"2024-09-23T10:11:00","review":"It was so easy to reserve a storage space online and just go straight to the unit. When I dealt with the office worker, he couldn’t be any nicer. 5 stars all the way!!","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Lala T."},{"reviewId":"51c6cd42-f4ec-44de-8dd4-605dd7e4e04d","range":0,"rating":5,"reply":"Thank you for sharing! We are glad to hear you had a great experience with our staff and found our storage facility easy to access.","replyTime":"2024-09-17T10:20:00","review":"Great hospitality from staff and very easy to access!","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"David M."},{"reviewId":"7e1fa267-4277-4ed1-a67d-da40e72d72b3","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Alvin! We're glad Kevin was helpful and that your belongings are safe with us.","replyTime":"2024-09-14T13:17:00","review":"I’m Alvin,Kevin Haddix was very helpful and nice…I’m very comfortable with my belongings being safe while their in storage, Thanks again Kevin for ur help… The staff was also very helpful…","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Alvin M."},{"reviewId":"57630be3-1b11-4718-acf8-f6db2ec874e2","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're thrilled to hear about your smooth moving experience. Thank you for choosing Extra Space Storage!","replyTime":"2024-09-09T07:21:00","review":"I got all moved in without any issues. This place is definitely a 6 out of 5 star place. Thanks RD and Kevin for all your help.","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Sandra H."},{"reviewId":"465e01fc-238d-425b-a96d-7d72bbfcbd4f","range":0,"rating":5,"reply":"Thanks for the 5-star review! We're glad R.D could assist you with the checkout process.","replyTime":"2024-09-09T13:06:00","review":"The checkout experience was satisfactory. R.D walked me through the whole process of going and coming. 5 stars!","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Star R."},{"reviewId":"18ea92fb-9915-42f7-9abc-a573af1a8e78","range":0,"rating":5,"reply":"Thank you for your kind words! We are thrilled to hear about your positive experience with Kevin and RD.","replyTime":"2024-09-05T11:20:00","review":"My experience has been a breeze and nothing short of amazing. They are affordable, convenient, willing to help and very friendly. Kevin and RD are truly the best!!! TOTALLY RECOMMEND and if I could give them more than 5 stars I would.","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"iheartLCxoxo"},{"reviewId":"15fd4335-4b19-4484-9bd0-61ee916699df","range":0,"rating":5,"reply":"We're glad to hear you had a positive experience with our friendly staff and clean facilities. Thank you immensely for recommending us!","replyTime":"2024-09-04T07:50:00","review":"Very friendly staff! Clean facilities and convenient location. Worked with me on a new payment plan. Would highly recommend. Thanks","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Dot H."},{"reviewId":"3f9a5a1c-a4a8-4359-959e-c002aeaf7bbf","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Tae Cardenas! We are pleased to hear that Kevin provided great service.","replyTime":"2024-09-02T09:20:00","review":"Great service kevin is such a good employee. He is always showing caring and kind actions making it a nice experience. Great job extra storage space","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Tae C."},{"reviewId":"f4ddd24f-2772-4e2a-bc5f-1ce4c7c179c5","range":0,"rating":5,"reply":"We are pleased to hear that you found our service helpful and the process flawless. Thank you for sharing your experience with us, Erica Bell.","replyTime":"2024-09-02T11:17:00","review":"He was very helpful and the process was flawless. He helped me in every way possible","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"erica b."},{"reviewId":"3499c6f9-f72c-4882-a6de-0714c5951b7a","range":0,"rating":5,"reply":"Nice friendly and very helpful. We are overjoyed to hear about your positive experience with Extra Space Storage.","replyTime":"2024-08-13T07:52:00","review":"Nice friendly and very helpful","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Paul P."},{"reviewId":"b060ef49-8753-4e81-9977-a733cd44e212","range":0,"rating":5,"reply":"Thank you for sharing. We are glad R. D. could assist you promptly.","replyTime":"2024-08-08T15:01:00","review":"R. D. Was so nice and got me a unit right away. He completely helped me out with a urgent situation. Thank you again","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Beverly L."},{"reviewId":"1db0a499-c0e2-4709-b38f-edad3478de01","range":0,"rating":5,"reply":"We're privileged to have served you, Jeremiah Moore. Thank you for the positive feedback!","replyTime":"2024-08-05T12:36:00","review":"The workers were extremely well mannered and professional. 10/10 would recommend for all of your storage needs.","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Jeremiah M."},{"reviewId":"a6dd19a9-58b7-4e7d-bebf-71f3fa1d8031","range":0,"rating":5,"reply":"Thank you immensely for your wonderful feedback, Alexa! We're thrilled to hear about your outstanding experience with RD at Extra Space Storage.","replyTime":"2024-08-01T08:08:00","review":"I had an outstanding experience with Extra Space Storage, thanks to RD, the manager. From the moment I called in, RD was exceptionally professional and helpful. He patiently answered all my questions and provided valuable information about the storage options. When I visited the facility, RD’s warm and attentive service continued, ensuring everything was set up perfectly. The facility itself is clean, secure, and well-organized. RD made the whole process seamless and stress-free. Highly recommend Extra Space Storage, especially if RD is managing your account!","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Alexa P."},{"reviewId":"d6db5b74-e1cb-47d6-813f-d1a7344fd144","range":0,"rating":5,"reply":"We're delighted to hear that RD and Kevin provided you with excellent service! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-11T10:46:00","review":"RD and Kevin were so kind to me. Best guys around town!","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Tony M."},{"reviewId":"5d3b435a-ee74-452b-b048-43c46a88e821","range":0,"rating":5,"reply":"We are happy to hear that you found our staff helpful and friendly, and that the property is clean with good access points. Thank you for the recommendation!","replyTime":"2024-07-11T09:04:00","review":"Staff is helpful and friendly, property is very clean.  Good access points!  Highly recommend!","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"stacy l."},{"reviewId":"0706b266-27ee-4b66-8572-6f87c0f26aef","range":0,"rating":5,"reply":"We are delighted to hear that you had such a positive experience at our Lexington storage facility. Your feedback is important to us, and we will be sure to pass along your kind words to Kevin. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-08T10:19:00","review":"Perfect! This is easily the most customer friendly storage facility in Lexington! On top of that, it is also clean, safe, secure and super convenient. I appreciate being able to move in protected from rain/heat, etc. The accessibility of the entry, facility carts, and easy to maneuver corridors are a major plus. Kevin, the assistant manager is absolutely wonderful! So knowledgeable, helpful, and very proactive. The prices are more than reasonable. This is the spot folks (coming from someone who has had experience with storage facilities in several cities across four states)!","source":"Google","submissionTime":"2024-07-08T00:00:00","userName":"Shauna M."},{"reviewId":"89b62df7-07a4-430a-a6b7-09f8ee54436d","range":0,"rating":5,"reply":"Thank you for sharing your experience with us. We're glad to hear that our team was able to assist you effectively.","replyTime":"2024-07-05T11:16:00","review":"amazing, they are so nice and helpful and not confusing.","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"Naomi J."},{"reviewId":"03e28008-0c1d-40c6-b919-2f505f44e938","range":0,"rating":5,"reply":"We're utterly delighted to hear that you found our leasing process easy and that you are happy with the location and storage space. Thank you for your review!","replyTime":"2024-07-03T11:10:00","review":"We leased one storage unit from ExtraSpace Storage and then came back and leased two more. Both leasing experiences were super easy.  Location and storage space is great.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Karen C."},{"reviewId":"0848898b-c5ac-4fc2-870f-60d889c46bd9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, we're glad Mr. Hall was able to assist you with your storage unit. We look forward to seeing you again at Extra Space Storage.","replyTime":"2024-07-03T09:43:00","review":"Mr. Hall was very helpful and gave me great advice for my storage unit I definitely would come back again","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Patrick C."},{"reviewId":"513e18cf-4316-4237-80b7-4d430506f6fe","range":0,"rating":5,"reply":"We genuinely admire your kind words about Mr. Hall. Thank you for recommending our services.","replyTime":"2024-07-03T09:43:00","review":"Mr. Hall was very helpful I would recommend people to talk to him and take advance from him thank you sir for your help !","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Zariyha C."},{"reviewId":"c3584b75-113b-428c-b055-4fe48808ff14","range":0,"rating":5,"reply":"We are overjoyed to hear that RD and Kevin were able to help you with your move and that you had a positive experience with us. Thank you for taking the time to share your feedback!","replyTime":"2024-07-03T10:09:00","review":"Had a problem with my move. RD and Kevin were there to help me sort out the issue. I got all moved in without any further issues. This place is definitely a 6 out of 5 star place.","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Sandra H."},{"reviewId":"eaafdde1-574f-4b6b-af09-a4aa5a0b4ec5","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Kevin. We're glad you had a great experience with our manager R.D. Hall at (502) 212-2555. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-08T10:49:00","review":"Great facility. Really great service by manager R.D. Hall.","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Kevin W."},{"reviewId":"f446a4f7-5973-4b14-a98b-313b7600addc","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We are delighted to hear that you had a great experience with RD and that you found our storage space clean. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-15T08:18:00","review":"Great clean space. RD was amazing at getting me the best deal. Thanks!","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"awa d."},{"reviewId":"0c4c7a5c-c0ab-445a-8814-13aba1c56654","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are glad to hear that RD and Kevin provided you with great service and that you had a positive experience storing with us. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-05-25T12:24:00","review":"RD and Kevin were a great help. They walked me through the process and told me about the great insurance. They were so knowledgeable and friendly. A great place and location to store. Highly recommend!","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Sandra H."},{"reviewId":"71de62c7-a66d-429f-8ec9-90ab5e3e1c72","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for recommending Extra Space Storage!","replyTime":"2024-06-11T09:15:00","review":"10/10 Will recommend","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Jason N."},{"reviewId":"ab1f9209-2275-4e59-b6ea-467bdf790867","range":0,"rating":5,"reply":"We genuinely admire your kind words and are thrilled to hear about your positive experience with RD and Kevin. Thank you for recommending us!","replyTime":"2024-06-11T14:58:00","review":"RD and Kevin were a great help. They walked me through the process and told me about the great insurance. They were so knowledgeable and friendly. A great place and location to store. Highly recommend!","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Sandra H."},{"reviewId":"1a469097-fce3-4760-bd28-7ed94e6a9eec","range":0,"rating":5,"reply":"We are excited to hear that you found our facility easy to find and access, and that our employees were helpful. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-10T12:39:00","review":"Very easy to find and access. Nice and helpful employees.","source":"Google","submissionTime":"2024-06-10T00:00:00","userName":"Rob N."},{"reviewId":"72af15ad-5bb7-4566-bdd8-919a76e04261","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-07T08:38:00","review":"Very nice and helpful! Good rates!","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"amanda b."},{"reviewId":"6cb10c73-5c00-4b45-954d-ddb05d53cee6","range":0,"rating":5,"reply":"We're thrilled to hear that you had a great experience working with RD and Kevin. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-06T08:40:00","review":"Really love working with RD and Kevin.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Stori B."},{"reviewId":"6e0842fe-62a0-4dcc-b87a-8d3f21f79fb8","range":0,"rating":5,"reply":"We are excited to hear that RD provided you with excellent service and made your experience quick and efficient. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-03T14:51:00","review":"RD was fantastic. Got me all the info I needed and had me in and out very quickly.","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Matthew G."},{"reviewId":"88048cfb-d736-49be-830a-155f8fa6c048","range":0,"rating":5,"reply":"We greatly appreciate your feedback and are glad to hear that you had a positive experience with our customer service team. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-28T12:21:00","review":"Great customer service and answered all questions","source":"Google","submissionTime":"2024-06-02T00:00:00","userName":"Lawrence W."},{"reviewId":"6df2e84f-61d2-4bdc-8c30-30198be5b259","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. RD and Kevin are dedicated to providing excellent service. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-25T10:45:00","review":"Excellent facility. RD and Kevin are both extremely helpful.","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Amy H."},{"reviewId":"7e68a8ea-3f80-4c0b-9355-be82340b12da","range":0,"rating":5,"reply":"Thank you for your review, John. We deeply respect your feedback and are glad to hear that Kevin provided excellent service during your visit to our facility. We appreciate your business and look forward to serving you in the future.","replyTime":"2024-05-18T09:59:00","review":"Needed a storage unit, chose Extra Space Storage, because after calling 3 or 4 places the gentleman on the phone ,His name is Kevin ,was actually at the storage facility,So I went there , he showed me the facility, very professional,polite,and helpful, climate controlled, indoors, drivin loading and unloading, felt very secure, facilities has indoor restrooms, totally satisfied with this ,Thank you Kevin,very patient ,and a great asset to have Kevin on your storage unit team, he goes above and beyond, Thank you Kevin you've made the the storage rental experience alot easier than I anticipated,sincerely yours, John Weisansal","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"John W."},{"reviewId":"106a3a8f-ecaa-4cd3-b0d1-b8656dd474ec","range":0,"rating":5,"reply":"Thank you for the excellent rating, Samuel! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-05-10T14:19:00","review":"Quick and easy registration and awesome tour. Rented a unit the same day. RD was awesome.\nWould recommend this place to all.","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Samuel D."},{"reviewId":"f830c8ac-e7bf-4c45-b116-02392c0042c3","range":0,"rating":5,"reply":"Thank you for the kind words, Marissa. We're glad our team was friendly and able to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2024-05-10T14:09:00","review":"Staff is incredibly friendly and helpful","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Marissa R."},{"reviewId":"87259b2e-004f-44a1-9540-646a15696847","range":0,"rating":5,"reply":"Thank you for the review, Kelly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2024-05-09T09:22:00","review":"I cannot tell you how nice and personable the staff is at this facility.  Very accommodating and knowledgeable.  Thank you for all the help.","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Kelly K."},{"reviewId":"4c02d661-6f4e-4145-a35d-89eac50f991d","range":0,"rating":5,"reply":"Thank you for your feedback, Heidi! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-05-07T15:24:00","review":"Great place!!  I love having the drive thru area that is locked for security.  I feel safe after hours and weekends.  Always clean and the staff is super friendly and very helpful!!  Highly recommend!!!","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Heidi R."},{"reviewId":"dd73f08d-a1c9-4ec6-9917-3e53d5a9b612","range":0,"rating":5,"reply":"Thank you for the recommendation, Darlene! We pride ourselves on keeping our storage facility clean, organized and well-lit and are thrilled to hear your experience reflects that! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-05-05T16:20:00","review":"Excellent facility and customer service. Very clean and well lit. Great security!  Highly recommend.","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Darlene P."},{"reviewId":"0c9a202d-452b-4659-95ca-5030423baf77","range":0,"rating":5,"reply":"Thanks for the awesome review, Destiny! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2024-05-01T08:52:00","review":"The staff was very helpful and patient with my needs. Made for a fluent experience. ??","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Destiny B."},{"reviewId":"b8fb9667-227d-4f12-8468-c80aa5ea01bd","range":0,"rating":5,"reply":"Hi Gretchen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2024-04-30T16:09:00","review":"After a bad experience with another rental facility in Lexington where they pulled a bait and switch on the price I called Extra Space.  RD was super helpful, upfront about cost and found me the right unit for a fair price.  The building is clean and easy to access.  Overall A+","source":"Google","submissionTime":"2024-04-28T00:00:00","userName":"Gretchen E."},{"reviewId":"23eafcba-6f74-4021-9372-5abb559c58be","range":0,"rating":5,"reply":"Thank you, Jeanne! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2024-04-30T11:39:00","review":"The staff at Extra Storage are exceptional !!! I had several changes in my set up and they were happy to help me each time . They really make the customer feel at ease in a world where customer service is not a priority.  I would recommend this location to anyone !!!","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Jeanne H."},{"reviewId":"337c631d-246d-4827-a837-9a57c820b3c3","range":0,"rating":5,"reply":"Thank you, Maria! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2024-04-27T12:46:00","review":"Really great experience, very friendly, helpful and gives you the best deal, would refer anyone to this company. Keep up the good work, you are the best!!!!","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Maria M."},{"reviewId":"c96ceac5-9954-486a-86c4-f14280959c86","range":0,"rating":5,"reply":"Thank you for the kind words, Kathleen! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-22T08:46:00","review":"Excellent Customer Service!  Remarkable customer sensibility during registration process.  I definitely will continue using this company!","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Kathleen D."},{"reviewId":"a8aa7737-a66f-4909-95f5-0f907787f752","range":0,"rating":5,"reply":"Thanks for the awesome review, Lauren! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.","replyTime":"2024-04-14T15:38:00","review":"Went in today to get my lock and check out my unit and had the best experience ever! Everyone there was super kind and answered all my questions and even showed me where my unit was, staff went above and beyond!","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"lauren m."},{"reviewId":"5ab7dbab-b5dc-4251-977c-1e89f1057687","range":0,"rating":5,"reply":"Hi Sarah, Thank you for taking the time to leave your feedback! We pride ourselves on having an efficient, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2024-04-10T10:26:00","review":"Very efficient and professional!  Answered all my questions and alleviated my safety concerns I had for my daughter!","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Sarah M."},{"reviewId":"b3167d4a-5772-4003-ba14-3120ee5b8a99","range":0,"rating":5,"reply":"Thank you for the kind words, Noah! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-08T14:30:00","review":"Rd is awesome!! Excellent service!","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Noah D."},{"reviewId":"855e2c1b-068c-4e92-b4a0-21734eeaf227","range":0,"rating":5,"reply":"Thanks for the awesome review, Bridgett! We work hard to meet the expectations of our customers, and we're happy to hear RD hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.","replyTime":"2024-04-02T11:37:00","review":"RD is absolutely the best. He took such great care of making sure we had the appropriate unit. He showed us several units to help us decide on the best size storage unit. Extra Space Storage has the best prices of any other storage in Lexington. Brand new place and clean. Definitely glad we came to Extra Space Storage at Eastland right off of New Circle Road by Winchester Road.","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Bridgett H."},{"reviewId":"9e748cb6-0878-4b22-93cb-0d8f763eff04","range":0,"rating":5,"reply":"Thanks for the kind words, Denise! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.\r","replyTime":"2024-04-05T09:02:00","review":"RD did a great job helping me secure a storage unit for my son who attends the University of Kentucky.  I would recommend this storage facility to anyone.","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Denise D."},{"reviewId":"4a18d053-ee62-414d-8bd1-4f537f02b88a","range":0,"rating":5,"reply":"Thank you, Ty! It's wonderful to hear you had a positive experience with us and that RD was great to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2024-02-15T09:59:00","review":"Great experience, great location and like the security and it’s clean. RD is a great person to work with. Highly recommend the space.","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Ty B."},{"reviewId":"dd3afa0c-46d2-403e-8fde-4024f148e84f","range":0,"rating":5,"reply":"Thanks, Dale! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear RD was able to provide that for you! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-04-02T10:57:00","review":"RD was very helpful. Big thanks to him for helping our family get the right size storage unit.","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"dale b."},{"reviewId":"23af87b6-bb8f-4e92-bf5c-ed1e9fdfb024","range":0,"rating":5,"reply":"Thanks for your review, Grant! We are thrilled to hear about your positive experience with us, Grant! Thank you for choosing Extra Space Storage. We will be sure to pass along your kind words to RD. If you ever need assistance in the future, feel free to give us a call at (502) 212-2555.","replyTime":"2024-04-02T10:58:00","review":"We came to Extra Space Storage when moving up to KY. The facility is spotless, very clean inside and out. RD was wonderful, he took us a tour around the facility and showed us multiple different size units and helped us pick the best size for the amount of stuff we had. I highly recommend Extra Space Storage and speak to RD for any help.","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Grant H."},{"reviewId":"7b8ff9b3-a4fd-4ae3-b907-2d0363f577d7","range":0,"rating":5,"reply":"Thank you, Dixie! It's wonderful to hear you had a positive experience with us and that RD was helpful and friendly. We want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2024-04-02T12:56:00","review":"Great experience with our contracting over the phone and our move in! RD was extremely helpful and wonderfully friendly. Facility is new and very clean","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Dixie T."},{"reviewId":"03d34c57-dcf1-49fc-b64f-a03381ee063f","range":0,"rating":5,"reply":"Thank you for the review, Tiffany! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-01T09:06:00","review":"Very awesome associates! Helpful in every kind of way! Forgot my code and associate was so kind to help me get into my storage!","source":"Google","submissionTime":"2024-04-01T00:00:00","userName":"Tiffany R."},{"reviewId":"c658d6d1-fdc3-4daa-9437-adbb70a997d0","range":0,"rating":5,"reply":"Thanks for the great review, Holden! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (502) 212-2555. ","replyTime":"2023-07-26T08:17:00","review":"Service was great. Recommend this place to everyone if want to store stuff.","source":"Google","submissionTime":"2024-03-12T00:00:00","userName":"Holden H."},{"reviewId":"cae17b84-d1f5-4e23-ae5c-379341e7db3a","range":0,"rating":5,"reply":"Rebecca, thank you for taking the time to leave your feedback! We are committed to being the most convenient, professional storage solution in your neighborhood. We're glad we were able to meet your storage needs! We're always here to help at 888-storage if you have any questions or need assistance with your rental. ","replyTime":"2024-03-12T13:01:00","review":"Customer service experience has been great. The staff is extremely helpful. R.D. Went out of his way to help with my unit and has made the move out transition so easy. Would highly recommend.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Rebecca H."},{"reviewId":"89bf6173-ae6a-4131-8a5e-ab1a5bf6d011","range":0,"rating":5,"reply":"Thank you for the review, Kat! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-03-11T13:33:00","review":"Very helpful when we needed a place last moment.  Have never rented before. And they made me and my partner feel very secure and helped.  Also very understanding with our situation and use of my partners chosen name made her feel great and affirmed.","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Kat H."},{"reviewId":"4d68dca4-462a-4485-8d7f-0daefb9eddc3","range":0,"rating":5,"reply":"Thank you for the kind words, Amy. We're glad RD was professional and customer service oriented! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-07-26T08:17:00","review":"RD provided excellent service. Very professional. Extremely nice facility.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Amy H."},{"reviewId":"1b3db892-ec53-4ab6-9795-1092febd6111","range":0,"rating":5,"reply":"Jason, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to swing by your local office or by calling us at 888-storage for any further assistance!\n\n ","replyTime":"2024-03-08T09:35:00","review":"Office staff is very accommodating.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Jason N."},{"reviewId":"2d60fee7-9ed0-4fde-a1b5-0bd8c557f940","range":0,"rating":5,"reply":"Thanks for the awesome review, Bree! We work hard to meet the expectations of our customers, and we're happy to hear Kevin and RD hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.","replyTime":"2024-03-08T14:02:00","review":"Kevin and RD are top of the line amazing.. nothing Short. they definitely came thru and helped out when I misplaced my key. Top 5 10/10 RECOMMEND ????","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Bree"},{"reviewId":"bf355c32-1b67-4641-baa6-41ebd9a633fc","range":0,"rating":5,"reply":"Hi Jan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2024-03-04T09:04:00","review":"Great facility, easy to access, easy to setup online.  Staff is helpful and friendly.","source":"Google","submissionTime":"2024-03-03T00:00:00","userName":"Jan B."},{"reviewId":"8be5e869-3ef2-4e13-9575-d3aafe3ed9b5","range":0,"rating":5,"reply":"Thank you for the kind words, Mike. We're happy to hear that Rd was very helpful and professional! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2024-03-04T11:46:00","review":"Rd was very helpful and very professional","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"mike S."},{"reviewId":"fd746491-ac4a-441f-a883-9de128322305","range":0,"rating":5,"reply":"Thank you for your review, Paul! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Feel free to swing by your local office for any further assistance!\n","replyTime":"2024-03-02T14:56:00","review":"Very clean and secure. Love that you can load and unload completely inside. R. D. Hall was especially helpful with the entire experience.","source":"Google","submissionTime":"2024-03-01T00:00:00","userName":"Paul A."},{"reviewId":"eeb26619-8583-4abf-9f02-dc2049809391","range":0,"rating":5,"reply":"Thank you, Osama! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2024-02-21T10:09:00","review":"Pleasure to do business with. Everything organized well and easy process. Great customer service. Fabulous facilities and great workers. Highly recommended","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Osama A."},{"reviewId":"087d7acf-6f91-4ed5-8d42-91318a593be8","range":0,"rating":5,"reply":"Hi Sungju, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2024-02-21T09:51:00","review":"Convenient location, clean facility, good price","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Sungju C."},{"reviewId":"c34a0372-7e46-422c-a72b-d233275fb804","range":0,"rating":5,"reply":"Thank you for the review, Wendy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2024-02-19T10:17:00","review":"Very friendly & helpful when I needed to find a place to store my things temporarily.","source":"Google","submissionTime":"2024-02-17T00:00:00","userName":"wendy k."},{"reviewId":"08bbf939-848c-4ae9-a4cd-c0e0bcac2885","range":0,"rating":5,"reply":"We appreciate the review, Ryan! We're glad to hear that you found our process seamless and appreciated our clean facilities. We strive to make your experience enjoyable and convenient. Please call us at 888-storage if you need anything.","replyTime":"2024-02-12T12:39:00","review":"Process was seamless. Clean facilities!\nCarts for use in carrying items.","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Ryan B."},{"reviewId":"965cb30d-d28c-4a50-9d87-6e3d0b0a63c4","range":0,"rating":5,"reply":"Thank you for the review, Kevin! We pride ourselves on having a friendly, accommodating staff and are so happy R.D. was able to assist you! We're glad you found our facility clean. Please call us at 888-storage if you need anything.","replyTime":"2024-02-12T13:34:00","review":"R.D. is a very personable guy. Storage unit is clean.","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Kevin R."},{"reviewId":"5f3f6ded-2cc2-4cd1-8c9f-f488ce9c93c7","range":0,"rating":5,"reply":"Don, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-02-13T08:39:00","review":"Fast friendly service. Provided information that made the whole process easy. Fairr prices and clean secure storage area.","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Don W."},{"reviewId":"7e9021f5-b28d-4f7a-b962-7bf82bf71f3d","range":0,"rating":5,"reply":"Thank you so much for your kind words, Marte'. We really appreciate you taking the time to share your experience with us. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental! \n","replyTime":"2024-02-08T17:48:00","review":"R.D was amazing, he went over and beyond for me. Thanks again! Continue being great!","source":"Google","submissionTime":"2024-02-08T00:00:00","userName":"Marte' H."},{"reviewId":"f120e807-4ea2-4489-90fa-b184fca62160","range":0,"rating":5,"reply":"Hi Joseph! Thank you so much for the positive review. It's great to know our team was efficient, friendly, and great at keeping our property clean. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2024-02-07T12:10:00","review":"Fast and efficient, friendly and clean!","source":"Google","submissionTime":"2024-02-07T00:00:00","userName":"Joseph D."},{"reviewId":"00a9e7ca-20c0-403f-8300-57ccb416121f","range":0,"rating":5,"reply":"Thank you for the kind words, Carol. It's wonderful to know RD and Kevin were as helpful as can be! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2024-02-06T10:52:00","review":"Great place to store. Excellent location too. RD and Kevin are great guys and very helpful.","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Carol C."},{"reviewId":"55de4787-4ea1-4722-af93-7fb03d7614f7","range":0,"rating":3,"reply":"Thank you for taking the time to share your experience, Orlando. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (502) 212-2555 if you need anything.","replyTime":"2024-02-06T14:49:00","review":"Needs dumpsters for customers needs walkway for disabled but overall pretty good for the price","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Orlando m."},{"reviewId":"010ad87b-39f6-4d2c-b726-8ad6943e6543","range":0,"rating":5,"reply":"Thank you so much for your kind words, Pogs. We appreciate you taking the time to share your experience with us. It's great that RD and Kevin have been great to work with. Let us know if you need any future assistance by stopping by the office or calling us at 888-STORAGE!\n\n","replyTime":"2024-01-26T10:04:00","review":"Eastland is by far the best storage facility I’ve ever used. It’s clean, climate controlled, and the staff (RD and Kevin) are absolutely great! I am in a position to visit my unit nearly every day, and I’ve never had an issue accessing my things. I highly recommend Extra Space Storage for ANY storage need.","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Pogs P."},{"reviewId":"01277064-661c-4e75-869e-9a6ce12f1916","range":0,"rating":5,"reply":"Hi Larrecco! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2024-01-26T09:32:00","review":"AMAZING! The staff had been nothing less than EXCEPTIONAL! Thank you all so much!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Larrecco W."},{"reviewId":"db5dd4f6-52d3-436a-9c66-7aa60ca7118b","range":0,"rating":5,"reply":"Hi Tracy! Thank you so much for the positive review. It's great to know you found our rental process painless. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2024-01-23T09:06:00","review":"Easy fast convenient painless Thank you","source":"Google","submissionTime":"2024-01-23T00:00:00","userName":"Tracy C."},{"reviewId":"0f508303-cdbc-4d45-ac65-20f2c48ede39","range":0,"rating":5,"reply":"Hi Geri! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2024-01-19T14:50:00","review":"Awesome customer service!! And very funny!","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Geri W."},{"reviewId":"1083b247-b558-485b-a126-9312fe872b40","range":0,"rating":5,"reply":"Hi Michael, thank you for your review. We're glad the storage clerk was super helpful and came right up and fixed the problem. We're so happy to hear we have your recommendation! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2024-01-19T15:53:00","review":"I had issues on getting into my storage and the storage clerk was super helpful, he came right up and fixed the problem. I recommend any one who considers storing.","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Michael W."},{"reviewId":"38e60f51-7253-41e6-814b-15c1d4354958","range":0,"rating":5,"reply":"Thank you for the kind words, King. We're glad R.D. was able to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2024-01-20T08:31:00","review":"R.D. Hall was very helpful and just amazing","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"King K."},{"reviewId":"c5ca1ed1-89fc-4ecc-ae20-984a75dcb1a7","range":0,"rating":5,"reply":"Hi Ryan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2024-01-13T14:11:00","review":"Amazing experience! In and out no problem! Couldn’t ask for better customer service!","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Ryan S."},{"reviewId":"a732067d-f30a-41ae-b2cb-43a9586d5396","range":0,"rating":5,"reply":"Thank you for the kind words, Natasha. We're glad Kevin was able to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-26T15:27:00","review":"Kevin Haddix was very nice and helpful with all my needs","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Natasha G."},{"reviewId":"a49941f6-7b7f-4ac0-9293-33cfbf34c9ae","range":0,"rating":5,"reply":"Hi Gfo, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage if there is anything else we can do to assist you!\n\n","replyTime":"2024-01-11T09:33:00","review":"Great staff and friendly greeting. Really clean and simple. Thanks!","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Gfo Z."},{"reviewId":"a3289261-127d-4eae-aeba-fa6b189aa0e0","range":0,"rating":5,"reply":"Thank you for the kind words, Shamon. We're glad RD was professional and helpful! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2024-01-09T14:03:00","review":"RD was very professional and helpful!","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Shamon B."},{"reviewId":"46d753be-4424-45a2-bafd-4d8a07f7001f","range":0,"rating":5,"reply":"Hi Angelina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2024-01-08T11:36:00","review":"R.D. Hall was EXTRA helpful at ExtraSpace Storage! Very thankful he made our experience so easy. Now all my boyfriend’s “treasures” are safe n sound & out of our hallway! Bless!","source":"Google","submissionTime":"2024-01-06T00:00:00","userName":"Angelina O."},{"reviewId":"42d8e415-f275-4674-aa1a-ea900b5f27d8","range":0,"rating":5,"reply":"Thank you for your positive review, Danyale! We're glad to hear that you've had a great experience with Extra Space Storage. Our top priority is ensuring the safety and security of our customers' belongings, so we're happy to hear that you feel confident in storing your items with us. We appreciate your recommendation and will pass along your kind words to our store manager and assistant store manager. If you have any further questions or need assistance, please don't hesitate to reach out to us at (502) 212-2555.","replyTime":"2024-01-04T09:02:00","review":"I have been an extra space storage customer for about 6 months now. This is a great place to store your things at. If it wasn’t for Extra Space Storage I would have lost all of my furniture and valuable prized possessions. I know that my stuff is safely secured in their units. I love how you have to go through two different doors just to get in the main storage area to access the units. This gives me peace of mind knowing that my stuff is safe and nobody will break in and take it. The prices are also very affordable I have a 5 x 15 unit and it holds quite a bit of stuff I would recommend extra space storage to anybody looking for a storage unit. The store manager R.D. Hall and assistant store managerKevin Haddix are so nice and very helpful as well.????????","source":"Google","submissionTime":"2024-01-03T00:00:00","userName":"Danyale N."},{"reviewId":"e2e69558-46af-4eca-9e62-bc8b4bea4bc0","range":0,"rating":5,"reply":"Hi Zachary, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2024-01-04T08:17:00","review":"Clean units, friendly staff. I would recommend it to anyone looking for a storage unit.","source":"Google","submissionTime":"2024-01-03T00:00:00","userName":"Zachary N."},{"reviewId":"df46fac3-b50b-4c2c-bbe1-bff3f48d0359","range":0,"rating":5,"reply":"Hi J'maika! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2023-12-30T14:58:00","review":"Thank you for making my transition easy!!","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"J'Maika C."},{"reviewId":"3ea1eb2c-a8d9-4043-9f0c-ab6b51953f6a","range":0,"rating":5,"reply":"Hi Greg, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-12-30T17:29:00","review":"Very good pet place the store your storage at you can really count on this place. They very loyal they were they they independent I just love the company so if you want your storage stored somewhere, this is the place.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Greg A."},{"reviewId":"8619a6ec-a4ae-4aee-bd03-60b8566d4d7a","range":0,"rating":5,"reply":"Hi Scott! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2023-12-30T14:49:00","review":"Excellent excellent excellent. All I can say!","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Scott Z."},{"reviewId":"2017570b-d121-41d1-a441-ca3e24d9f04b","range":0,"rating":5,"reply":"Thank you for your feedback, Laponda! Providing renters with clean and secure facilities is our top priority. We're glad RD was able to meet your storage needs. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-12-31T15:50:00","review":"RD was very helpful and the facility was very clean. I feel safe storing with this company.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Laponda D."},{"reviewId":"49d76041-efa0-47d1-9ef5-b7dde859c7bd","range":0,"rating":5,"reply":"Hi Brett, your kind words are appreciated! We make it a priority to provide clean, well-priced facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-12-30T14:49:00","review":"Clean, well priced, convenient and well managed","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"brett c."},{"reviewId":"d87a2db0-2d0d-4b0e-8f0f-05d3e0305e98","range":0,"rating":5,"reply":"Thank you for the kind words, Devon. We're glad R.D. was helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-30T14:50:00","review":"R.D was very helpful and the facility is very clean.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Devon K."},{"reviewId":"bd7b43b9-8b92-4087-81de-085daa3ded4a","range":0,"rating":5,"reply":"Thank you for the kind words, James. We're glad R.D was nice and helpful! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-30T15:02:00","review":"R.D Hall was really nice and very helpful and the place looks great to rent from and I feel very comfortable with my stuff there thanks a lot","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"James M."},{"reviewId":"358a5804-5ae6-48d2-8d28-fea4db1a59dd","range":0,"rating":5,"reply":"Thank you for your feedback, Ashley! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-12-30T07:39:00","review":"Moving down to the area, R.D. was great! Units are spotless and great security.","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"ashley f."},{"reviewId":"fce841c4-ca29-4a6b-b0cf-90fbfd122fb1","range":0,"rating":5,"reply":"Thank you for your feedback, Sherry! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-12-30T08:29:00","review":"Clean and safe storage space. Very nice front desk clerk. I was very pleased with my service.","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"Sherry C."},{"reviewId":"ec646dce-a6d4-45c3-8869-0c0f27493b6a","range":0,"rating":5,"reply":"Thank you for the kind words, Jacob. We're glad Kevin was able to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-30T11:01:00","review":"Kevin was very helpful","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"Jacob S."},{"reviewId":"ea7c8890-b1cc-4f35-8637-e700a384eba0","range":0,"rating":5,"reply":"Thank you for the kind words, Dejuan. We're glad Kevin was able to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-26T15:27:00","review":"Kevin was a great help and made the whole process easier.","source":"Google","submissionTime":"2023-12-26T00:00:00","userName":"dejuan"},{"reviewId":"395b4d48-4f03-48c1-aaa5-0d37cc17835b","range":0,"rating":5,"reply":"Thanks for the awesome review, Kevin! We know our customers value secure facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.","replyTime":"2023-12-26T15:30:00","review":"Very helpful management made checking in a breeze.  Drive in garage plus security camera made us feel safe.  Space as described and easy to enter and exit using the evevator.","source":"Google","submissionTime":"2023-12-26T00:00:00","userName":"Kevin K."},{"reviewId":"63a4c7df-4987-4f6e-ab90-d06f936ade42","range":0,"rating":5,"reply":"Thank you for the review, John! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2023-12-24T11:25:00","review":"Absolutely amazing staff! Very helpful","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"John M."},{"reviewId":"c597526f-4e9b-422e-8493-c894f3f939f7","range":0,"rating":5,"reply":"Thank you for the kind words, Al. We're glad Kevin from our Lexington location provided you with great customer service! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-19T09:26:00","review":"Kevin as always provides excellent customer service and place is cheaper and cleaner than any other I know in town. I recommend using Extra Space storage at Eastland in Lexington","source":"Google","submissionTime":"2023-12-19T00:00:00","userName":"Al G."},{"reviewId":"41039827-55a3-42ae-94a6-4ad292984f2c","range":0,"rating":5,"reply":"Daniel, we are so happy to hear that R.D. could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.\n ","replyTime":"2023-12-17T11:39:00","review":"R.D. was professional and friendly while taking time to accommodate questions and providing a tour of facility. The process in obtaining a unit was extremely fast and efficient. Monthly cost for unit (with insurance) affordable and below what was expected for personal budget.","source":"Google","submissionTime":"2023-12-16T00:00:00","userName":"Daniel B."},{"reviewId":"d9ed1131-10ce-49db-bfd0-53b43d878ac8","range":0,"rating":5,"reply":"Thank you for the kind words, Mark! We're committed to providing excellent customer service. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-12-17T11:50:00","review":"Great customer service and support!","source":"Google","submissionTime":"2023-12-16T00:00:00","userName":"Mark L."},{"reviewId":"bd1e8888-e9ee-4f38-b24f-0c23b94b1b0a","range":0,"rating":5,"reply":"Thanks for the awesome review, Keshaunta! We work hard to meet the expectations of our customers, and we're happy to hear RD hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.","replyTime":"2023-12-16T09:18:00","review":"Rd was so great, awesome customer service made sure all my needs was met, very patient guy. 10/10 recommend","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"KeShaunta F."},{"reviewId":"9d599c9a-9c11-4b05-bdff-97045faef786","range":0,"rating":5,"reply":"Hi Benjamin, your kind words are appreciated! We make it a priority to provide climate-controlled, well-equipped facilities and are so glad to hear your experience reflects that. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-12-16T10:00:00","review":"Great place for storage. Climate controlled and carts. Vary nice overall place. Thanks ????","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Benjamin n."},{"reviewId":"2878c975-49d1-4bf5-adca-fdc15cd17b6b","range":0,"rating":5,"reply":"Thank you for the kind words, Brian. We're happy to hear RD was nice, professional, and great at keeping our property clean! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-16T10:32:00","review":"RD Hall is a delight and so very helpful explaining everything to me. Very Nice, professional, clean place.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Brian W."},{"reviewId":"3d4e6766-6778-4af7-8024-4723b94639af","range":0,"rating":5,"reply":"Thank you for the kind words, Heather. We're glad our team was friendly and professional to work with! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-15T09:25:00","review":"Professional, friendly, and easy to work with!","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Heather C."},{"reviewId":"9e606d90-b38a-48a5-bad7-fb54719d6e14","range":0,"rating":5,"reply":"Thanks for the awesome review, Jerri! We work hard to meet the expectations of our customers, and we're happy to hear RD hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.","replyTime":"2023-12-15T09:35:00","review":"RD is a wonderful human with a heart for service. Go check out this location! I promise you won’t be disappointed.","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Jerri D."},{"reviewId":"0b635c27-1186-4885-bf59-11105a6b8e63","range":0,"rating":5,"reply":"Thank you for the kind words, Eric. We're glad R.D has been great to work with and grat at keeping up with the property! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-15T09:45:00","review":"Very nice and thorough guy runs the place. His name is R.D. and he is a pretty easy going fella. The place is clean and spotless, and the security is no joke. Cameras everywhere for your properties protection. The units are spotless and brand new which is great.","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Eric B."},{"reviewId":"b87b4a42-55b6-4dbf-aec3-7e1ce5d832bc","range":0,"rating":5,"reply":"Hi Madeline! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2023-12-13T13:13:00","review":"Amazing service!","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Madeline D."},{"reviewId":"e9cb61d9-c088-46d6-be80-c9c082522bcd","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel. We're glad Kevin was able to take care of your storage needs! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-13T13:16:00","review":"Great place to keep your stuff. Kevin was especially helpful with all our needs.","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Daniel S."},{"reviewId":"5531610f-b823-4dc8-9ded-ef6284853af0","range":0,"rating":5,"reply":"Thank you for the kind words, Heidi. We're happy to hear how helpful and courteous R.D. and Kevin have been! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-14T08:02:00","review":"R.D. and Kevin were very helpful and competent getting my unit set up and arranging a place for my U-Haul boxes to be set when delivered. They were both courteous and kind!","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Heidi S."},{"reviewId":"73ea640d-6a98-4e80-954e-33c2b9fa32fe","range":0,"rating":5,"reply":"Thank you for the kind words, Michael. We're happy to hear Linda went above and beyond to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-13T08:13:00","review":"I am very pleased with Extra space Storage and Linda is great she answered all of my questions and made me feel comfortable about leaving my belongings here. She went above and beyond expectations. Thank you Linda.","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Michael V."},{"reviewId":"14f01920-705f-406e-99a0-6d8e455d900a","range":0,"rating":5,"reply":"Thank you, Victoria! It's wonderful to hear you had a positive experience with us and that our team was kind and efficient. We want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2023-12-13T09:20:00","review":"I had a great experience. The management treated me like family, they treated me with respect, they showed honesty about themselves, they were kind, efficient and the storage unit that I had -- was just spotless.  I love the fact that personal items were in a \"climate control\" unit.  I really appreciate it n I'd rent from them again, when/ if I had to get another storage in the near future.  Thanking you,\nVictoria Woods Howard","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Victoria W."},{"reviewId":"8d4df429-a40d-45d0-88de-156838ddff2d","range":0,"rating":5,"reply":"Hi Sam, thanks so much for your review! We are thrilled to hear your experience with RD and our team was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-12-11T13:33:00","review":"RD and his team have been incredibly helpful in setting up our unit and answering all of our questions. Highly recommend if you’re in need of a new storage space.","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Sam S."},{"reviewId":"5ae7058d-aaaf-4267-b954-5dfd358d8ff9","range":0,"rating":5,"reply":"Hi Philip, your kind words are appreciated! We make it a priority to provide clean, well-run facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-12-09T14:42:00","review":"Clean, well-run facility. Very comfortable having my belongings secured at Extra Space Storage. RD was helpful answering all my questions.","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"Philip"},{"reviewId":"fc6ed78a-cc53-4b48-b75a-09d15d7ffe86","range":0,"rating":5,"reply":"Thank you for the kind words, Tony. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-07T08:09:00","review":"Great service.  Excellent facility.","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Tony F."},{"reviewId":"756d9fb6-5bfb-4714-9f05-c4db3ab97ba5","range":0,"rating":5,"reply":"Thank you, Jc! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2023-12-07T09:18:00","review":"Great overall experience and service !","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"JC F."},{"reviewId":"94d9aa9b-5592-4421-93b1-f8fb4654c1ac","range":0,"rating":4,"reply":"Hi Don, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-12-07T09:19:00","review":"My friends at ESS helped me out with a long term storage solution with a clean facility.  Will be back soon. RD","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Don J."},{"reviewId":"663d1e73-afed-45c7-99f1-5afc5867e57b","range":0,"rating":5,"reply":"Hi Jeremy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2023-12-07T09:30:00","review":"RD Hall ??","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Jeremy K."},{"reviewId":"a8baf39d-847f-4c94-a616-8a0d2c0deefa","range":0,"rating":5,"reply":"Thank you for your kind words, Bobby. Security is our top priority and we appreciate that you have trusted us with your belongings! It's wonderful to know RD was great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-12-07T10:06:00","review":"I feel my items are stored safe and secure. RD is the best!","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Bobby W."},{"reviewId":"d7236a94-99e8-4dcb-beb8-446b5634ffba","range":0,"rating":5,"reply":"Hello, Patrick. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-12-07T16:28:00","review":"Absolutely wonderful and one of the most professional places I've been. Super friendly staff and incredibly helpful!","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Patrick C."},{"reviewId":"9452aa8e-101a-45b6-9f20-70454c2bb077","range":0,"rating":5,"reply":"Hello, Douglas. Thank you for the review. We're so glad RD could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-12-07T16:42:00","review":"Terrific place. RD Is amazing and needs a raise. A big one.","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Douglas P."},{"reviewId":"2a5a2510-0edf-41f6-9f40-ecc234b7fb0f","range":0,"rating":5,"reply":"Thank you, Bryan! It's wonderful to hear you had a positive experience with us and that our team was very helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2023-12-06T07:38:00","review":"Great experience! Very helpful!","source":"Google","submissionTime":"2023-12-06T00:00:00","userName":"Bryan H."},{"reviewId":"44a12d97-dbcb-4541-971f-80d968eb5308","range":0,"rating":5,"reply":"Hi Ryan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-12-05T08:18:00","review":"Excellent customer service!","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Ryan W."},{"reviewId":"7f93854c-0d59-4114-bd4b-bbca1f587d05","range":0,"rating":5,"reply":"Thank you for the kind words, Xavean1975. It's great to know our team was able to help! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-12-06T08:02:00","review":"Gentleman at the counter was very helpful.","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"xavean1975"},{"reviewId":"a60021f9-3f4c-427c-96f0-32637e81f908","range":0,"rating":5,"reply":"Thank you for your review, Kara! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-12-06T08:09:00","review":"Clean and secure facility. The staff at Extra Space Storage were both helpful and professional. Much appreciated!","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Kara J."},{"reviewId":"95e6c1fa-8299-4fce-96a6-a39d6e3225ef","range":0,"rating":5,"reply":"Hi Andrea! Thank you so much for the review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2023-12-06T08:11:00","review":"Great customer service","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Andrea W."},{"reviewId":"8ff2d069-ad26-435e-accc-715b5c25a3f9","range":0,"rating":5,"reply":"Thanks, Josh! We're pleased to hear you've had a positive experience throughout the rental process. We are thrilled to know you found our property clean and modern. Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-12-06T08:34:00","review":"This is by far the best experience ever with having a storage unit. Super clean   and modern facilities. The staff was really informative and made the paperwork a breeze. Thank you so much R.D.","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"josh c."},{"reviewId":"3fe14074-afc3-48d0-8543-17e1e51bfa25","range":0,"rating":5,"reply":"Thank you, Katie! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 212-2555 if anything comes up!","replyTime":"2023-12-06T08:36:00","review":"Had a very very very good experience with this place they took\ncare of me","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Katie C."},{"reviewId":"46aa977d-8950-4693-b03a-196be63446de","range":0,"rating":5,"reply":"Hi Jessica, thanks so much for your review! We are thrilled to hear your experience with Robert was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-12-02T09:38:00","review":"I had an amazing experience learning about my unit. The gentleman I believe his name is Robert help me out a lot and showed me how to access the building and my unit!!!","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"Jessica S."},{"reviewId":"e1c44e87-7bec-454c-9018-56e77fe3f924","range":0,"rating":5,"reply":"Thank you for the review, Danny! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-01T09:52:00","review":"Great space! RD is super accommodating and helpful!","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"Danny W."},{"reviewId":"21f7e281-e24e-4b5c-a595-4c665d6d08e3","range":0,"rating":5,"reply":"Hi Robin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-12-01T11:58:00","review":"Great ??  experience in every aspect.","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"robin r."},{"reviewId":"568ac6b8-95a9-4722-a0ef-2f352b336c70","range":0,"rating":5,"reply":"Hi Sarah, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please call us at 888-storage if you need anything.","replyTime":"2023-11-27T11:56:00","review":"The employee there (RD) was incredibly helpful. The place is clean and easy to use. It has a huge covered garage you can use to unload. They went above and beyond bc I had booked a different location than I went to and they changed it for me and waived a fee. Would certainly recommend them!","source":"Google","submissionTime":"2023-11-27T00:00:00","userName":"Sarah G."},{"reviewId":"822be486-51d1-4ae4-9477-71a69430f52b","range":0,"rating":5,"reply":"Hi Patrick, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest customer service and are thrilled your experience reflects that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n","replyTime":"2023-11-15T10:02:00","review":"Extremely friendly and understanding customer service. Easy to reserve. Was able to accommodate last-minute needs when office hours were coming to a close when we needed space due to unexpected issues with moving & closing on a house. Space is extremely clean, great lighting, and safe.","source":"Google","submissionTime":"2023-11-14T00:00:00","userName":"Patrick F."},{"reviewId":"739ec4fd-0e80-4f7a-adc4-6a624c0a2797","range":0,"rating":5,"reply":"Thank you for the review, Oliver! We pride ourselves on having a friendly, accommodating staff and are so happy Kevin was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-08T13:34:00","review":"Brand new facility with friendly and helpful staff. Shout out to Kevin for moving me in. Highly recommend this place","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Oliver R."},{"reviewId":"0fe19acc-fc86-4c4a-9a91-c72a21e74aa2","range":0,"rating":5,"reply":"Hi Private, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-11-08T09:28:00","review":"I am using Extra Space Storage for my job, which requires me to store products and equipment needed by my employees. The folks there have been amazing, super friendly, and extremely helpful. The facility and my unit are clean, and the accessibility is great. Extra Space has provided me a great base of operations for my business, and I would definitely use them for personal storage needs, as well. Cannot recommend this business or staff any higher. Make this your choice for self-storage needs! Top notch!","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"Private P."},{"reviewId":"987754c2-743b-4a8f-8ee3-d6c474a8c0ab","range":0,"rating":5,"reply":"Hi Matt, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with R.D. and Kevin! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-07T14:03:00","review":"First ever storage place and couldn’t ask for a better smooth process than this location. R.D. and Kevin really took care of me. Eastland location. Place is really nice too. Very secure, clean. Thanks guys. 10 stars for me","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Matt Z."},{"reviewId":"1455c10c-f08d-4116-b1e5-f130ae4d8776","range":0,"rating":5,"reply":"Thank you for your kind words, Eddie. Security is our top priority and we appreciate that you have trusted us with your belongings! If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-11-06T12:51:00","review":"This is a great place very secure and ghe employees  are agreat group of people th as t work there.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Eddie G."},{"reviewId":"188997d6-8429-4611-866e-1a442b8750a3","range":0,"rating":5,"reply":"Thank you for the kind words, Alex. We're happy to hear that RD was helpful with any questions you had! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-11-03T10:05:00","review":"RD was very helpful with my questions in making sure my unit was ready for delivery.","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"alex h."},{"reviewId":"a515ae65-bf9f-450a-8253-f02a41cfa6b0","range":0,"rating":5,"reply":"Hi Rannetta, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 212-2555 or stop by the office if you need anything!\n","replyTime":"2023-11-03T11:09:00","review":"From the moment I walked into the lobby,  RD was so polite and accommodating.I had a million questions and wanted to see different units.  Even after I picked one and then decided to switch again..... he never seemed frustrated.  He has been very pleasant throughout this time. As for the units, they are very clean and I love pulling in out of the weather when needing to load/ unload. I would definently recommend this facility.","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"RanNetta S."},{"reviewId":"da243758-7278-420f-96b9-9f0c8fe1b3f0","range":0,"rating":5,"reply":"Thank you for the review, Nathan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-03T15:24:00","review":"I want to say that the young white gentleman that works the front desk is one of the most outstanding customer representatives I have ever had the pleasure to deal with I was in a bad spot, and this man came through for me like no other I would never go to another storage unit place again Extra Space is top-of-the-line with friendly people and honest pricing.","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"Nathan G."},{"reviewId":"2d5ba864-87b5-4443-87b3-78c8845c5e00","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Jax! We're so happy to hear Kevin was able to make your rental process quick and hassle-free! Give us a call at (502) 212-2555 if you need any future assistance.","replyTime":"2023-11-01T13:41:00","review":"SOOO EASY!! Walked in, Kevin showed us around. Kevin was very knowledgeable and easy going, made the experience very pleasant. Space was exactly what I needed, easy transport and move in, had dollies we could use, etc. The sign up process was extremely easy and took maybe 20 minutes total. Very secure and priced well, would highly recommend!!","source":"Google","submissionTime":"2023-11-01T00:00:00","userName":"Jax V."},{"reviewId":"871764c5-7401-4ae0-90ac-2b9445e374d6","range":0,"rating":5,"reply":"Hi Tamara, thanks so much for your review! We are thrilled to hear your experience was great. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-10-23T13:18:00","review":"We used this location for local short term storage. It’s been a great experience. Brand new\nfacility, convenient location, and super attentive manager. He checked in w/ us multiple times to\nmake sure everything was ok. Sure, they had some start up things, but what new business\ndoes not. Here’s the thing … they resolved everyone and did follow-up to make sure all was\ngood. I recommend this location and would use them again if needed.","source":"Google","submissionTime":"2023-10-22T00:00:00","userName":"Tamara D."},{"reviewId":"431a00fd-a73c-477b-b480-b9d946d776d5","range":0,"rating":5,"reply":"Hi Casey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kevin! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-07T15:20:00","review":"Eastland Parkway Extra Space Storage is a top-notch facility. It's always clean, and the staff, especially RD and Kevin, are friendly and helpful. Navigating the facility is a breeze, and the convenient access for loading and unloading is a major plus. Highly recommended!","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Casey C."},{"reviewId":"fad2aeed-ee76-4979-ad85-81666103e011","range":0,"rating":5,"reply":"We think RD and Kevin are great too! Thanks for the positive review, Love. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-09T13:11:00","review":"RD and Kevin at this location are the greatest. I wish there were more people in the world. Like these guys, you guys picked a couple of great winners.","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Love T."},{"reviewId":"992c02f9-62a5-4909-8c9a-dda68be99bc3","range":0,"rating":5,"reply":"Thank you for your 5-star review, Kathleen. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2023-10-05T10:22:00","review":"So far so good!","source":"Google","submissionTime":"2023-10-05T00:00:00","userName":"Kathleen H."},{"reviewId":"a402c296-1c92-4aab-b859-e13f9b526392","range":0,"rating":5,"reply":"We appreciate the review, Brian! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.  We can be reached at 888-STORAGE.  \n","replyTime":"2023-10-04T13:09:00","review":"So far happy with the unit","source":"Google","submissionTime":"2023-10-03T00:00:00","userName":"Brian H."},{"reviewId":"1637dc6b-53b4-4a0e-ac66-f14fbcb733d8","range":0,"rating":5,"reply":"Thank you for the review, Meckenzie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-10-02T11:46:00","review":"Super clean and spacious units and friendly people. I have never been somewhere with people so understanding! I will most definitely be renting here anytime I need to store anything! They’ve been super accommodating and helpful! Love the team here!! RD makes sure to keep in touch with me on deals as well!! 10/10 for me. Would give 6 stars if i could!","source":"Google","submissionTime":"2023-10-02T00:00:00","userName":"meckenzie b."},{"reviewId":"44c4a9a3-3bdf-4faf-a67c-3d24a4cabd4f","range":0,"rating":5,"reply":"Thanks, Samuel! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-09-20T13:58:00","review":"Andrea was so helpful and informed.   She really made the extra effort to find us the perfect unit for our needs within our budget.","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Samuel B."},{"reviewId":"4d4421b4-ff75-47c7-a6e2-316eb8cc86ea","range":0,"rating":5,"reply":"Hi Brian, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Kevin and RD. It's great that you found our property secure and accessible. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-09-06T13:13:00","review":"Kevin and RD was amazing and so helpful when I was moving in to my storage unit! They gave me all types of options to choose from and they were great communicating. The place is new, very safe and friendly. Great customer service and great access. I would definitely recommend.","source":"Google","submissionTime":"2023-09-06T00:00:00","userName":"Brian"},{"reviewId":"0da93fb4-bd52-40d8-b184-7a6c0e3cf60f","range":0,"rating":5,"reply":"Thank you for the kind words, Derek. We're glad our team was helpful and great at keeping our property clean. Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-09-05T10:10:00","review":"Extremely helpful staff! Nice units and clean! Very convenient way to store items!","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Derek W."},{"reviewId":"fafa4f72-ab4f-4642-ba09-288a8e32846f","range":0,"rating":5,"reply":"Thank you for the kind words, Vera. It's great to know R.D. Hall was pleasant, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-09-05T14:44:00","review":"Nice set up, very clean and cool\nR.D.Hall was very pleasant and helpful even though I had a few  dumb questions to ask.","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Vera G."},{"reviewId":"093cee2b-b61a-471a-8b32-ce8924e8ef1d","range":0,"rating":5,"reply":"Thanks, Charity! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-09-04T09:04:00","review":"A beautiful new facility, convenient location, clean units in a variety of sizes, and a caring & friendly staff is what I experienced at Extra Space Storage on Eastland Drive in Lexington. I visited multiple storage units online and several in person trying to find a unit that was 10x30 or larger and climate controlled to hold document storage and supplies for our business. I wanted something close to the interstate so team members in Lexington, Richmond, Paris, and Frankfort could get to the unit easily. They offer month to month but we went in and paid for a full year. My favorite part of the facility is the drive-through area where you can unload your items under cover of the building and the fact that they have carts you can use when you pull in.  Another selling point for this location is the layout is great and its at least two stories tall. If you need a climate controlled storage unit in Lexington I highly recommend visiting RD and the team at Extra Space Storage.","source":"Google","submissionTime":"2023-09-03T00:00:00","userName":"Charity B."},{"reviewId":"2069f29d-6e54-4abb-bb2f-46b021982c37","range":0,"rating":5,"reply":"Thanks for the awesome review, Ashley! It's wonderful to know our team provided you with great customer service! Don't hesitate to stop by the office or contact us at (502) 212-2555 if you need anything.","replyTime":"2023-09-01T11:33:00","review":"Great customer service great help! No issues issues so far great place to get a storage.","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"Ashley R."},{"reviewId":"ae10db30-d8f9-4dcd-bc21-b807785288aa","range":0,"rating":5,"reply":"Thank you for the kind words, Elias. We're glad our team was super friendly and helpful with your rental process! Our team is here to serve you, so give us a call at (502) 212-2555 if you need any future assistance.\n","replyTime":"2023-08-23T09:25:00","review":"Super friendly staff and super simple process getting a storage unit. Was even able to check out the unit size before making a purchase!","source":"Google","submissionTime":"2023-08-23T00:00:00","userName":"Elias V."},{"reviewId":"3b0ccaa6-d661-4caa-bd55-4faed12468dc","range":0,"rating":5,"reply":"Hello Colonel Tony, Thank you for taking the time to share your positive experience with our manager at Extra Space Storage. We are thrilled to hear that they were friendly and helpful during your interactions. We appreciate your kind words and look forward to assisting you when you decide to rent a unit. If you have any questions, please feel free to contact us at (502) 212-2555. Thank you for considering Extra Space Storage.","replyTime":"2023-08-06T08:43:00","review":"I haven’t pulled the trigger on renting space anywhere yet, but their manager has been one of the friendliest and most helpful people I have ever dealt with. When the time comes for me to get a unit, it’ll definitely be with these guys.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Colonel T."},{"reviewId":"02b1cf51-463d-4060-8c3b-fd7d0cec2809","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience has been flawless! Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-08-02T17:47:00","review":"Since I starting using ESS I have been more than satisfied. My experience has been flawless! The staff and facilities have been top notch! If you are searching for a place that is clean... professional... secure with exceptional service... look no further!","source":"Google","submissionTime":"2023-08-02T00:00:00","userName":"Chris G."},{"reviewId":"f65715ca-f586-40b2-b41f-8b633dc7b7cf","range":0,"rating":5,"reply":"Hi Patrick! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! ","replyTime":"2023-08-02T08:03:00","review":"Great!","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Patrick B."},{"reviewId":"6c6d8763-c224-4b24-98e0-d5429df800fc","range":0,"rating":5,"reply":"Hi Andrew! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 212-2555 or stop by the facility! 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