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We're glad to hear you found our storage units clean, safe, and reasonably priced here at Extra Space Storage.","replyTime":"2026-10-23T10:58:00","review":"Is really nice storage units cean and safe good prices","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Juan C."},{"reviewId":"aa37190e-0b82-49da-a50e-d5c3c3e4ad3d","range":0,"rating":5,"reply":"Thank you, Alyssa, for sharing your experience with Extra Space Storage. We're glad to hear that our clean facility, convenient amenities, and customer service met your needs. We will share your kind words with Samantha and the rest of our team.","replyTime":"2026-10-22T17:15:00","review":"Was great while we needed it, clean and locked units with passcode and elevators to each floor. Bathroom on site if needed as well! :) Awesome customer service, 10/10!\nSamantha was truly a blessing to deal with! Over all great Storage Units ??","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Alyssa W."},{"reviewId":"d42eb41d-ff34-41d3-ac03-0f2704e5a8f6","range":0,"rating":5,"reply":"¡Jesús, Muchas gracias por su recomendación! Nos alegra saber que recibió una excelente orientación y con gusto compartiremos sus amables palabras con Valarie y el resto del equipo de Extra Space Storage.","replyTime":"2026-10-21T11:12:00","review":"Cuando vengan a este establecimiento busquen sin dudas a Valarie y serán bien orientados","source":"Google","submissionTime":"2026-10-21T00:00:00","userName":"Jesús V."},{"reviewId":"b0bb68f8-effb-4188-a912-5d6a4775a27a","range":0,"rating":5,"reply":"Finn, thank you for sharing your experience with Extra Space Storage. We're glad to hear you had a positive visit and that our team member was so helpful.","replyTime":"2026-10-09T13:47:00","review":"Had an amazing experience and the front person who helped me was amazinf.","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"Finn J."},{"reviewId":"e48fc4ab-22b2-4962-9992-78b9763eeef9","range":0,"rating":5,"reply":"Thank you for sharing your experience, Ramiro. We're glad to hear you enjoyed an easy process and great customer service at Extra Space Storage!","replyTime":"2026-10-03T15:21:00","review":"Very easy and Great customer Service","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Ramiro Z."},{"reviewId":"22cb1033-893e-42cf-8774-71e00e9da6c9","range":0,"rating":5,"reply":"Thank you for your feedback, Paola! We are glad to hear that your experience with Extra Space Storage was so easy.","replyTime":"2026-10-03T15:20:00","review":"Is very easy!!!","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Paola F."},{"reviewId":"9e410333-3640-48b1-a383-05d081b6218e","range":0,"rating":5,"reply":"Thank you for sharing your experience! We are glad to hear our team was friendly and helpful, Mark.","replyTime":"2026-09-24T09:49:00","review":"Super friendly! Thank you!","source":"Google","submissionTime":"2026-09-24T00:00:00","userName":"Mark F."},{"reviewId":"c5c5d56b-ddcc-49b7-b7cf-0a8e30db1594","range":0,"rating":3,"reply":"We appreciate you acknowledging that our units are clean and that our staff is very helpful and kind, Abigail. We value your business and would like to discuss your concerns further. Please contact us directly at 888-STORAGE so we can assist you.","replyTime":"2026-09-06T15:27:00","review":"Units are clean, staff is very helpful and kind. My biggest complaint is in less than a year my rate for a 5x8 unit went from the promotional price of $38 to the regular price of $65, to now $119. Currently working on moving out.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Abigail R."},{"reviewId":"34a85b5c-a02d-4340-ac03-87588bfb64c7","range":0,"rating":3,"reply":"Please accept our sincerest apologies, Joseph. We completely understand your frustration, and we want you to know that your concerns are being taken seriously. The misleading advertising regarding the drive-up access and climate-controlled unit, as well as the broken bay doors that have caused you additional moving expenses, are entirely unacceptable, and we are truly sorry for the inconvenience this has caused you. We also understand how concerning and frustrating it must have been to discover that your unit was on the 3rd floor and that two separate units were merged to create the advertised size, without proper communication upfront. Furthermore, we apologize for the lack of transparency when you requested information in writing regarding your current situation with the merged units. You deserved a clear and straightforward response, and we regret that your experience with our staff left you feeling dismissed and unheard. We want to make this right for you and work toward a resolution that addresses all of your concerns. Please do not hesitate to reach out to us directly by calling (608) 276-7867 so that we can discuss the best possible way to resolve these issues for you.","replyTime":"2026-08-31T18:34:00","review":"UPDATE: the manager reached out and was able to resolve the \"merged\" united issue, fixing the lease and billing issue for unused, separate unites.\n\nThe bay doors are still not operational.\n\n_______________________________________________________________\n\nLook elsewhere and save yourself the hassle.\n\nI rented a unit online that was advertised as drive up access and climate controlled. I showed up and the unit was on the 3rd floor. Additionally, to create the size of unit that was advertised, they \"merged\" 2 separate units into 1 lease.\n\nTo make things even more fun, the bay doors for \"drive up access\" to a 3rd floor unit have been broken since the day I moved in, resulting in hundreds of dollars spent in extra moving labor time.\n\nNow that I don't need 2 merged units, I am told that I would need to move all my stuff into a new unit because of a system constraint. When I asked for this in writing via an email, I was told that \"that isn't possible, it an only be explained on the phone or in person\" - seems shady to me.\n\nSave yourself the hassle and look elsewhere. The service here is terrible, the advertising is misleading or flat out wrong, and the staff are indifferent and don't care.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Joseph W."},{"reviewId":"37f3e6f9-beba-4d80-b4bd-2629b8c4e37f","range":0,"rating":5,"reply":"Thank you for your wonderful review, Michael! We're so glad to hear that you find our Extra Space Storage facility on the west side of Madison to be clean, secure, and well-maintained. It's especially great to know that Mike, Valarie, and Selena provided professional and courteous service, helping you find appropriate and affordable solutions. We will be sure to share your kind words with them and the entire team. We appreciate you choosing us for your climate-controlled unit and motorcycle storage needs!","replyTime":"2026-09-03T11:04:00","review":"This storage unit is part of a larger chain.  It is located on the west side of Madison.  They offer a variety of options .  The location is more than one building.  .  The building are clean and secure.  Well lit and maintained.  .   The staff is professional and courteous.  Mike Valarie and Selena are so kind and seek to find solutions that are appropriate and affordable .  I have a climate control unit and plan on storing my motorcycle there. , but you can’t have a full tank of gas cuz you know…safety first.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Michael"},{"reviewId":"b19859e5-31b0-4e9f-aa23-e263763e6b6d","range":0,"rating":1,"reply":"Your feedback is invaluable to us. We understand your concerns and would like to address them. Please feel free to reach out to us at (608) 276-7867 to discuss this further.","replyTime":"2025-12-03T14:04:00","review":"Was a great place until I received a notice stating that they are increasing the price of my parents unit. Original price was $70 now it has been increased to $140. Still the same unit nothing has changed just doubled the price with ZERO WARNING AND REASON! And they continue to build new facilities around the city. I don’t know why companies don’t respect loyal customers anymore.\n\nUPDATE 3/18/26 this place is ridiculous. 90% of the time there’s no staff there which I thought was fine because it’s all digital but now you can’t even go after hours, even though that was the major selling point of  this or any storage lockers being able to go whenever you want. So you doubled the price, lessened the hours essentially decreasing your quality. Just protect that bottom line no matter who you have to step on right? you guys are terrible. I will be removing my parents things as soon as I can! Zero stars. Taking advantage of people who have no other options or choice should be illegal.\n\nUpdate8/31/26 Due to circumstances still have the unit, it’s my elderly parents who are in assisted living so they cannot take their things. Today a new message stating that they increased the price again! No notice, no advance warning! Just a message “we didn’t receive the payment?” But it’s not $140 now it’s $198. I am done!!!! BETTER BUSINESS BUREAU NEEDS TO BE INVOLVED! ZERO STARS.\nThis is very close to scammers who call elderly people and take their money. I’m surprised you have not asked for payment in Walmart or Target gift cards.","source":"Google","submissionTime":"2026-08-30T00:00:00","userName":"Northside1919"},{"reviewId":"a51a3603-73a6-497d-858e-2e3adf1efe96","range":0,"rating":5,"reply":"We are delighted to hear Extra Space Storage was the perfect place for your storage needs, Tony. We appreciate your kind words!","replyTime":"2026-08-10T09:45:00","review":"Perfect place to store ur stuff","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Tony J."},{"reviewId":"3f28a6be-5ece-467d-9a8b-7a8fea6c3b55","range":0,"rating":5,"reply":"Thank you for sharing your experience, Nicholas. We're glad the new building impressed you and our staff made your visit welcoming.","replyTime":"2026-08-10T10:57:00","review":"New building is beautiful. Staff was friendly and very helpful.","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Nicholas W."},{"reviewId":"c0492b62-1831-4d9c-ad38-ee0eea026c2b","range":0,"rating":5,"reply":"Your positive feedback means a lot. We're glad everything you needed was provided to get your belongings safely into your storage unit, Meshay!","replyTime":"2026-08-10T12:58:00","review":"Was very helpful and provided me with everything I needed to get my belongings in the storage unit","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Meshay J."},{"reviewId":"e34e7ce4-a1ed-456b-90f0-f6d6d8c55d19","range":0,"rating":5,"reply":"Thanks, Oliver! Selena and Michael going above and beyond to jump your minivan is exactly the kind of service we're proud of. We'll share your kind words with them!","replyTime":"2026-08-08T13:29:00","review":"Selena and Michael (who both work in the office) were absolute angels who have both always been happy to help me in regards to my unit, but ALSO by going above and beyond and helping jump my minivan when I got stuck in the bay with a bad battery! I would still be stuck there without them, (and would be stuck with a bunch of extra stuff in my house if I didn’t have someplace else to store it!)","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Oliver D."},{"reviewId":"2ade60d5-1b8f-4bba-b646-dd3744ccb015","range":0,"rating":5,"reply":"We are honored to hear you experienced great service and a secure space. Thank you, Jaqx!","replyTime":"2026-08-06T08:00:00","review":"Great service and secure space","source":"Google","submissionTime":"2026-08-06T00:00:00","userName":"Jaqx K."},{"reviewId":"a23ee609-dd1b-446d-82e6-41a7f2393760","range":0,"rating":5,"reply":"Thank you for your review, Elyse! We're glad Franco was able to assist you today.","replyTime":"2026-07-10T14:43:00","review":"Franco was very helpful today","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Elyse L."},{"reviewId":"62ea5738-861b-4b83-bed3-7812bfd07318","range":0,"rating":5,"reply":"Leilani, we are excited to hear Samantha made a great impression. We'll share your kind words with her!","replyTime":"2026-06-27T13:48:00","review":"Samantha was very nice.","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Leilani L."},{"reviewId":"6510438d-af02-4050-9ae9-8bf42812b0eb","range":0,"rating":5,"reply":"Thank you for your review, Amir! We're thrilled Selena made your experience so welcoming. We'll be sure to share your kind words with her.","replyTime":"2026-06-22T12:54:00","review":"Selena She was so welcoming and amazing at  helping me set up everything I needed, thanks for your amazing work ethics","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Amir M."},{"reviewId":"48407614-d4ff-4b75-8fdd-9f33b6479c6c","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with finding your unit at Extra Space Storage. Thank you for recommending us, Betty!","replyTime":"2026-06-16T12:59:00","review":"Did an awesome job helping me find my unit with stellar super positive I recommend this place to anyone","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Betty S."},{"reviewId":"153a5415-14bd-495a-a6ad-ec29a22539e8","range":0,"rating":5,"reply":"Thank you for sharing! Glad you enjoyed the free month and found our team kind. We hope to keep serving your storage needs!","replyTime":"2026-06-16T15:18:00","review":"Kind people, good storage options had one month free!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Onyx V."},{"reviewId":"1b5d2059-a151-4907-b118-bd86bc4b3136","range":0,"rating":2,"reply":"Your concerns are noted Pankaj. The gate issue and rent increase deserve attention. Please call us at (608) 276-7867 to resolve this directly.","replyTime":"2026-06-16T16:42:00","review":"One of the worst storage facility. The main gate is non functional for more than 2 weeks, management is not bothered by that but they are quick to raise rent.","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"pankaj p."},{"reviewId":"175f918c-65be-4365-a9ef-a2cba16fce8f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Adrian! Glad the customer service stood out. We appreciate the recommendation!","replyTime":"2026-06-16T16:44:00","review":"excellent customer service\nI recommend this place!!!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Adrian Z."},{"reviewId":"a81bc419-1986-45a0-b0fa-ae2834d6466b","range":0,"rating":5,"reply":"We deeply cherish your recommendation! Franco and our team appreciate your kind words about our facility and service.","replyTime":"2026-06-11T13:54:00","review":"Highly recommend this facility. Great folks, super nice, and the units are perfect. Thank you, Franco!","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"K L."},{"reviewId":"e380eb60-ca11-4ae1-8d93-930e82ddd79d","range":0,"rating":5,"reply":"We deeply cherish your feedback, Nick! Thrilled Selena provided efficient service and answered your questions. We appreciate your kind words about our professional, friendly staff!","replyTime":"2026-06-01T07:27:00","review":"Simple and fast to set up. Very efficient and knowledgeable staff, even though it was busy Selena set me up with storage and answered all of my questions. Professional and friendly at the same time!","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Nick"},{"reviewId":"44f1c15a-7d8e-4cf0-bc2f-e23e3a3b6f68","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, L! We're happy you trust Extra Space Storage for your storage needs. ","replyTime":"2025-05-15T19:51:00","review":"My experience today was better than I could have expected! Thank you so much for helping to make this process so easy. You're help made all the difference!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"L W."},{"reviewId":"b7565e43-d9a5-4d9e-ae8c-40a6dbea8e67","range":0,"rating":1,"reply":"Jenn, we apologize for falling short of your expectations. Please contact us at (608) 276-7867 to discuss your concerns further. Thank you for your feedback.","replyTime":"2026-04-20T08:28:00","review":"UPDATE: May 20th 2026\n\nJust spoke with someone at the corporate office. No one at the actual physical store unfortunately. They are now charging me $344 for my unit. They also have changed the due date AGAIN. I called the number like they so sweetly said below, but guess what?? I GOT NO ONE!!!! THIS PLACE IS A JOKE!\n\nI currently have a unit here. We have been renting for almost 2 years. We started at 80 a month and now we pay 264 a month. Trying to get a person on the phone to talk to is a joke. Every time I call it just goes in a loop on robots talking to me. When I do get the actual store in Madison I'm always brought to voicemail. NO ONE EVER ANSWERS!! The due dates of payment are always difficult, as for a few months it'll be the same date and then out of nowhere they're charging your card 3 days earlier than anticipated! It's not fun when you live paycheck to paycheck like most people do. Now they'll reach out and tell me to call to discuss but NO ONE on Seybold Rd ever answers!","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"Jenn M."},{"reviewId":"378e5470-116a-4ce7-ac62-586651a48832","range":0,"rating":5,"reply":"Briann, we are thrilled to hear Vince made your experience super simple! His patience and energy truly shine through.","replyTime":"2026-05-02T11:35:00","review":"Super simple easy working with Vince very patient and gives an energy boost!!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Briann D."},{"reviewId":"77e5ed44-8916-4e10-9671-5182f45bbbaf","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you'd recommend us Brandon! Thank you for the 5-star rating on our customer service.","replyTime":"2026-04-20T12:36:00","review":"You need a storage this is the spot. Customer service 5/5","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Brandon C."},{"reviewId":"dc82ae66-1aae-4aab-961e-5bdd0aefa944","range":0,"rating":5,"reply":"Thank you for your review, Madeline! So glad Selena was helpful and kind. We're happy you found us easy for storage.","replyTime":"2026-04-11T10:45:00","review":"Selena was so helpful and kind! Easy place to store","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"Madeline J."},{"reviewId":"b596b559-0b4d-42cd-8a1d-f1ef2e144b86","range":0,"rating":5,"reply":"We are happy to hear Jackie provided great help! Thanks for noting our clean facility and friendly staff, Jalen.","replyTime":"2026-04-10T17:00:00","review":"Jackie was a great help! Very clean facility and staff was very friendly","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"Jalen B."},{"reviewId":"6b616ce3-7b37-4dec-9fa7-657efe6ab54d","range":0,"rating":5,"reply":"We are grateful for your kind words about Jackie! We're glad she provided excellent service, Maria.","replyTime":"2026-04-10T17:01:00","review":"Jackie was super nice and helpful!","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"Maria A."},{"reviewId":"7190a88d-441a-434c-bf50-6eac383f5d0e","range":0,"rating":5,"reply":"Thank you for highlighting Jackie's efficient service and our clean facility during your move, Lola!","replyTime":"2026-04-10T17:00:00","review":"Jackie was very efficient and helpful. Making storage unit accessible and fast for us during moving process. Very clean and friendly service!","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"lola f."},{"reviewId":"2bde8842-85dd-4724-a596-fd9178e122d3","range":0,"rating":5,"reply":"Thanks for the wonderful feedback Linda! We're thrilled Selina provided exceptional customer service. Your experience reflects our commitment to prompt, helpful support.","replyTime":"2026-04-06T10:28:00","review":"Extra Space Storage was prompt in answering all my questions both in online chat and  by phone locally. Selina at Seybold Road was especially helpful, and the epitome of what Customer Service should be. Thank you!","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Linda S."},{"reviewId":"47a1bf36-5a3f-4f7a-a12f-7ed6884101f1","range":0,"rating":5,"reply":"Your feedback is incredibly valuable Olivia. We're glad to hear you found our service helpful and friendly!","replyTime":"2026-04-06T15:28:00","review":"Very helpful and friendly service!","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Olivia C."},{"reviewId":"82b92f6a-a592-4a98-9aa1-9325264aa11b","range":0,"rating":1,"reply":"Johnny, we are disappointed to hear about your experience with staffing, communication issues, and your damaged car cover. Please contact us at (608) 276-7867.","replyTime":"2026-03-30T15:14:00","review":"I stored my car here for the winter, and would never do it again. The day I went to drop it off, I had to wait a good half an hour for an employee to come to the office so I could get checked in. I figured this was lunchtime for the single employee on-site (seems silly to only have one person), so no big deal. I covered my car, and went on my merry way.\n\nA couple of months later, I got a call and message saying that they needed to talk to me about my unit. I called back multiple times (at different times of day to hopefully avoid lunch and such) and never got an answer, so I left a message with my name and number, and asked them to call back. I never got a call back. Seems like they were calling to let me know that my promotional rate was going to expire, and I'd be charged full-price soon, but it's impossible to say because I never got anyone on the phone! It definitely felt like they were avoiding me/running out the clock until I started getting charged full-price.\n\nI decided to just show up and move out, and was lucky enough to find someone there to help me cancel my rental. I then discovered that my car cover had ostensibly been blown off. Found it crumpled up against a fence, and further inspection revealed a huge rip (which I wouldn't expect to happen in the process of blowing off). Talked to the employee about this and asked if there was a way we could figure out what exactly happened to end up with a severely ripped cover, and was (albeit nicely) told there was nothing to be done and I should leave.\n\nWould not go back.","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Johnny P."},{"reviewId":"14121bd6-0aab-45ac-971e-2e64bde35e4f","range":0,"rating":5,"reply":"Thank you, Mark! We’re glad Nick could assist you during such a challenging time and make your transition smooth. We look forward to continuing to provide you with reliable storage for the long term!\n","replyTime":"2026-03-29T15:57:00","review":"Nick was and still is very helpful with my renting 4 units and transitioning to 1 larger unit.after re organizing from fire at my apartment. I plan on keeping my rental long term as my new apartment is too small. Thank, Mark Tim Ckark","source":"Google","submissionTime":"2026-03-29T00:00:00","userName":"Mark B."},{"reviewId":"c9d61eaa-1ad8-442f-8fdd-db4aa014966f","range":0,"rating":1,"reply":"We apologize for any inconvenience regarding your contract terms and pricing concerns, Jade. Please contact us at (608) 276-7867 for clarification.","replyTime":"2026-03-24T07:05:00","review":"Apparently their contracts are month to month? They can change the price whenever they want based on \"market conditions\" aka theyre greedy. Price went from $70 a month to $120 a month with no warning or explanation. Had to call an ask. Which is insane because thats almost double. Kinda a scam if you ask me. How is it month to month if I signed a 12 month contract.","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"jade p."},{"reviewId":"dea8d44d-d5cf-40f0-b3fb-be0059559a19","range":0,"rating":5,"reply":"We are thrilled to hear Nick provided excellent service! Thanks for noting our clean facility and his helpfulness. Thank you for your review, Katie. ","replyTime":"2026-03-24T10:00:00","review":"Nick showed me the facility today and it was so clean! He was able to provide details on the different unit sizes available, and answered all my questions. He was such a pleasure!","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Katie L."},{"reviewId":"ee5088c2-1738-4964-a808-abb913070150","range":0,"rating":2,"reply":"Your concerns are noted about the unit access delays and rent increase timing. Please contact us at (608) 276-7867 to discuss.","replyTime":"2026-03-20T07:28:00","review":"Ordered & paid for unit 11/21, but had no access or operating lock til they switched me to another unit 1st week of Dec. That was a fiasco, but they did \"make it right\". Now 3/17, just 4 months in, got notice my next payment(s) rent is doubling! I was told (and I asked on this specifically!) that my rent price was the internet price, not some super short temporary special price offer. I mean, 4 dang months? Even streaming, cell, & net with their gimmicks are clear about when rates will change & usually is at least 6mo or a year before the hike! Uncool!","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"Kara D."},{"reviewId":"13a4c149-9d84-4e68-964b-33cf9c52b228","range":0,"rating":4,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The issues I have with this is they DOUBLE the $$ amount for my storage without any notice. I called no answer. It surprise me because it doesn't state that after a few months of renting we will raise it. While moving in some days the gates wouldn't work, they closed early, had to drive to the back to try to unload, and some days it didn't have carts for moving your stuff in. I was charged for a truck rented but couldn't get in after office hours.","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Shaneé S."},{"reviewId":"cf94507b-7c10-49c7-8a51-3b1ec5772532","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Mohammed!","replyTime":"2026-03-11T18:56:00","review":"I have renting unit for almost 8 months\nGood experience","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Mohammed H."},{"reviewId":"c9e2122e-2047-40e1-b668-8ebd857f0c7b","range":0,"rating":5,"reply":"Thank you for highlighting our professional service! We appreciate you telling friends about Extra Space Storage, Chem. ","replyTime":"2026-03-10T08:50:00","review":"Professional, fast, understanding,  respectful.....will be elling friends about extra space storage...thank you!","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Chem D."},{"reviewId":"faf2d30d-8cae-4b17-a1b1-6409b24ef24a","range":0,"rating":5,"reply":"Thank you for your positive feedback, Sean! We're thrilled Nick Miller provided exceptional last-minute RV storage service, staying past closing to help you.","replyTime":"2026-03-05T07:59:00","review":"I had to get a last minute space to store my RV and everyone was super helpful especially Nick Miller who stayed the little past closing to take care of me.","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"Sean M."},{"reviewId":"d67d5993-c850-4825-99eb-576908e6f983","range":0,"rating":5,"reply":"Thank you for the positive review! We’re glad to hear our team was communicative and able to help with everything you needed, and that you appreciate the location and gated access. We also truly appreciate your feedback about the unloading area.","replyTime":"2026-02-22T09:10:00","review":"Communicable employees and helped me out with everything I needed. Nice location with the gate and off the beaten path, but I've noticed people always park on the left side of the unload right in front of the inside doors and block people from exiting on the right from the proper parking spots. Which I feel could be fixed by painting proper marking on the left side for no parking. Just my two cents. 5/5","source":"Google","submissionTime":"2026-02-21T00:00:00","userName":"Tristan R."},{"reviewId":"70b1a7c7-007f-4ef2-98e8-8030b2b53a53","range":0,"rating":5,"reply":"We are happy to hear about your positive experience with Selena Diaz and our storage units. Thank you for sharing your feedback.","replyTime":"2026-02-17T07:58:00","review":"Selena Diaz provided an amazing service, from touring the storage unit options, all the way to signing the contract. She was also super helpful in answering our questions.\n\nMy particular climate-controlled storage unit was located in their newer building with excellent lighting and just overall well maintained storage area.\n\nJust be aware of the pricing changes that other people have mentioned in their reviews, though this pricing changes is already included in the lease agreement, section 4. You can lease for 6 months (up to 2 years if you own a business) to lock in the web price, which you can pay upfront. They have full refunds on the rest of the months if you end up leaving early, so that’s nice.","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Edward P."},{"reviewId":"e64fc96c-4245-4439-b998-21f9973dd5bb","range":0,"rating":5,"reply":"We are happy to hear about your positive experience with Selena Diaz and our storage units. Thank you for sharing your feedback.","replyTime":"2026-02-17T07:58:00","review":"Selena Diaz provided an amazing service, from touring the storage unit options, all the way to signing the contract. She was also super helpful in answering our questions.\n\nMy particular climate-controlled storage unit was located in their newer building with excellent lighting and just overall well maintained storage area.\n\nJust be aware of the pricing changes that other people have mentioned in their reviews, though this pricing changes is already included in the lease agreement, section 4. You can lease for 6 months (up to 2 years if you own a business) to lock in the web price, which you can pay upfront. They have full refunds on the rest of the months if you end up leaving early, so that’s nice.","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Edward P."},{"reviewId":"428153ad-5799-4800-a7a2-d281846ad8b6","range":0,"rating":1,"reply":"Thank you for bringing this to our attention. We understand your frustration with pricing changes. Please contact us at (608) 276-7867 to discuss your experience.","replyTime":"2026-01-21T09:29:00","review":"GO SOMEWHERE ELSE; THIS PLACE IS A SCAM WITH MANY BBB COMPLAINTS!\nI was lured by the amazing price of $74 listed on the website that in NO WAY makes it clear that it’s an “introductory” price. After a few months, they start charging me $135 so I called the store (I will say everyone who works at the store is super awesome and have nothing to do with the price increases) and they were able to get it down to $110 which I was still not happy about but it was doable. All of a sudden with no notice, it goes up to $193 a month! So the price nearly tripled within just one year! Imagine if this were rent how outrageous the percentage increase would be! I immediately submitted a move out date as they will not get another penny from me. Their units aren’t even that great… like you’d think for $193 that I’d have an indoor unit etc but NOPE! This was just for a simply outdoor 10x15… SAVE YOUR MONEY LONG TERM AND GO ELSEWHERE.\nMost other places will actually make sure you’re aware of price increases and they don’t increase prices nearly as drastically.","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Galinda U."},{"reviewId":"b2db9769-79bd-43cf-b5cb-7c52c3fbc8c0","range":0,"rating":5,"reply":"We are glad to hear Nick went above and beyond helping with your storage issue during a stressful situation.","replyTime":"2026-01-21T07:21:00","review":"Had the worst headache dealing with my car being shipped to the wrong place. Nick really went above and beyond to help me with this issue involving my storage space. I felt much better knowing that it would all work out thanks to him.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"frita f."},{"reviewId":"6c5e292b-4279-417b-a22d-e02a81dd6337","range":0,"rating":3,"reply":"Your thoughts are important to us, Chantel. We understand your frustration about the rental fee increase. Please call (608) 276-7867 to discuss your concerns.","replyTime":"2026-01-15T13:32:00","review":"The facility is nice and clean and the staff are very nice and helpful. The reason for the three stars is because my rental fee increased 75$ on the 6th month. Apparently it was in section 4 of the lease. So of course this is my fault for not reading the long lease they give you. I don’t like hidden fees and now I either have to suck it up and pay extra cash or spend extra cash moving all the stuff that took me 3 days to move in. This is bullcrap and I am not happy.","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Chantel S."},{"reviewId":"53465f5a-37e7-4f4f-af61-fd95146bc744","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Matt! We're thrilled our proactive service and timely follow-up made your experience positive.","replyTime":"2026-01-03T17:15:00","review":"Great customer service. They were proactive in contacting me soon after my lease agreement was complete to give me directions about the unit. Later, they called me back at the agreed time. So far, I've been happy with this company.","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Matt F."},{"reviewId":"49b2c07d-9307-4969-bde1-650ea9ea5005","range":0,"rating":4,"reply":"Thank you for taking the time to share your feedback. We'll address the parking signage concerns to improve drive-through access.","replyTime":"2025-12-27T14:13:00","review":"The staff are great and were very helpful with my check-in and check-out process and final payment. The only complaint I have is that the drive in area is not clearly marked that the right side is for parking and the left side is the driving side. I've been trapped inside three times by patrons who parked on the left and were not around to move their vehicles or in one case, a nasty entitled older woman who refused to move her truck because it was \"more convenient\" for her to park right in front of the sliding doors in the driveway. It would be very easy for corporate to paint \"NO PARKING ON LEFT SIDE - FOR DRIVE- THROUGH ONLY\" and post signs.","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Mary Z."},{"reviewId":"c16e0b35-24b2-4532-9f2a-54b5c4a89f90","range":0,"rating":1,"reply":"We apologize for the inconvenience. Please contact us at (608) 276-7867 to resolve this access issue immediately.","replyTime":"2025-12-17T12:57:00","review":"Stopped by during office hours. Middle of the day and there was no one here. Called repeatedly, no answer. I’ve already paid for my storage and can’t get in when I need to","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Roberta C."},{"reviewId":"5d1811a1-1581-4ce8-8c4d-d4cf90798851","range":0,"rating":5,"reply":"Thank you for your review! Thrilled Selena provided great customer service. We appreciate your recommendation!","replyTime":"2025-11-20T11:01:00","review":"Great customer service, Thank you Selena. Highly recommend this Place!","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"Marty O."},{"reviewId":"1e365ed6-38e0-4228-9df9-9831aa1bd826","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We are glad to hear about your outstanding service experience with Selena at Extra Space Storage.","replyTime":"2025-11-20T17:42:00","review":"Outstanding service. I was shown several units on both the first and second floor location of elevator restrooms and carts Everything about space prices gate entries and how to download the storage app .Selena did such a great job it convinced me to rent a unit right a way. Thanks for the excellent service","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"Philip W."},{"reviewId":"ddf97e70-b09d-42c5-bb85-c34ffdeb8e88","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Selena and Nick! We're thrilled our team provided excellent service and helped with your unit transition.","replyTime":"2025-11-10T15:58:00","review":"Selena & Nick are very personable and great to work with. I was initially nervous about renting from a large company as this was my first time with a storage unit rental & I needed it for multiple months. However, they give it a small business family feel haha. The large air conditioned unit building is extremely clean. Perfect for my couches, bed, & other furniture as I didn’t want to deal with mold or mice. Going on a few months now I have recently downsized to a smaller unit which Selena conveniently found me another unit rental right close by, so I didn’t have to move my remaining things far at all. Highly recommend them if renting a storage unit in Madison WI.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Gavin S."},{"reviewId":"bf00cc2d-6105-4a32-b7bd-76a09ca8e9b6","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The issues I have with this is they DOUBLE the $$ amount for my storage without any notice. I called no answer. It surprise me because it doesn't state that after a few months of renting we will raise it. While moving in some days the gates wouldn't work, they closed early, had to drive to the back to try to unload, and some days it didn't have carts for moving your stuff in. I was charged for a truck rented but couldn't get in after office hours.","source":"Google","submissionTime":"2025-11-09T00:00:00","userName":"Shaneé S."},{"reviewId":"3258d55b-8b97-4fed-a90b-c159ad99d44e","range":0,"rating":5,"reply":"We are excited to hear about your excellent experience! Thank you for recognizing our great people and prices.","replyTime":"2025-11-03T10:51:00","review":"Great people, great prices.  Our experience was excellent.","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Jan K."},{"reviewId":"e8c0fbec-178b-45a2-9263-6c44e8f2a81d","range":0,"rating":5,"reply":"We are utterly delighted to hear you found us quick, easy, and affordable! Thanks for choosing Extra Space Storage.","replyTime":"2025-11-04T08:10:00","review":"Great! Quick, easy, cheaper than most!","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Cookie H."},{"reviewId":"1d6fd34c-93b5-41d4-9f78-7d83df2bf673","range":0,"rating":5,"reply":"Thank you for the amazing review, Tricia! We're thrilled you feel like family and would recommend us universally.","replyTime":"2025-11-04T08:09:00","review":"Friendly ,make ya feel like family. Best storage unit of all time. Is recommend it to the entire universal . As above so below extra space is the way to go","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Tricia C."},{"reviewId":"2f00e5ed-2cf2-4c84-bd9a-0589aa29c4f5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Thrilled Selena provided top tier customer service. We'll share your kind words with her.","replyTime":"2025-11-04T08:08:00","review":"Selena was amazing her customer service is top tier","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Sam T."},{"reviewId":"8c0f2d40-b0e3-4bd0-b24b-f7d94a523329","range":0,"rating":5,"reply":"We are thrilled to hear you found our facility clean and that Selena provided wonderful service!","replyTime":"2025-11-04T08:08:00","review":"Clean place, Selena is wonderful!","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Kelsey S."},{"reviewId":"6faace31-db53-441a-bd66-8548d2574bad","range":0,"rating":5,"reply":"We are happy to hear Selena provided helpful service! Your positive feedback means a lot to us.","replyTime":"2025-10-31T17:22:00","review":"Selena was very helpful ??","source":"Google","submissionTime":"2025-10-31T00:00:00","userName":"Epiphane K."},{"reviewId":"adf828ac-87d2-4f7a-9a60-52738bbcb145","range":0,"rating":5,"reply":"We are pleased to hear Selena provided phenomenal service! Thanks for staying with us and trusting Extra Space Storage.","replyTime":"2025-10-29T13:50:00","review":"I had an issue Selena was phenomenal. She was very relaxed in talking to me from a customer. Service perspective.  She listened and understood. what the goal was from my perspective on what would please me and helped to mitigate the issue to resolution. We are still clients and intend to stay clients for quite some time!","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Amie H."},{"reviewId":"febd3bb1-3f0f-49eb-8957-6f7da372ef32","range":0,"rating":4,"reply":"We are delighted to hear Niko and Selena helped you find the perfect climate control unit! Enjoy your upgraded storage experience.","replyTime":"2025-10-27T17:44:00","review":"Niko and Selena were helpful even though the unit I originally wanted wasn’t available, I upgraded to climate control! Woo hoo","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Diana A."},{"reviewId":"cfbd70d9-304d-4691-b3af-bccf714cab31","range":0,"rating":5,"reply":"Thank you for the positive feedback! We're thrilled our clean facility, digital access, and helpful staff exceeded your expectations.","replyTime":"2025-10-13T16:49:00","review":"Very clean and convenient to use. Digital access was great. Staff member was very helpful. Highly recommended if you need a storage!","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"Cobo1023"},{"reviewId":"10507fa4-d892-4c3f-9b6d-269066a602e9","range":0,"rating":5,"reply":"Thanks for the kind words about Selena! We're thrilled she made your rental process smooth and found the perfect space for you.","replyTime":"2025-09-27T13:05:00","review":"Selena was extraordinarily helpful! She figured out exactly what I needed and made it a breeze to navigate the process of renting the right space.","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Ben W."},{"reviewId":"04351e0e-2a1e-4721-b54d-d8ad7ba8b6e6","range":0,"rating":5,"reply":"We are overjoyed to hear about your outstanding experience! So glad Nick found the perfect unit for your needs!","replyTime":"2025-09-25T07:36:00","review":"Outstanding customer service! Nick helped us with finding us the perfect unit for our needs!!","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Jazz"},{"reviewId":"df31f8fb-28f7-4f8f-aac4-5e41166a96cf","range":0,"rating":5,"reply":"Your review is appreciated! So glad your 20X20 unit was clean and climate-controlled, and our team helped you get that second unit nearby efficiently.","replyTime":"2025-09-25T07:36:00","review":"I had a very positive experience with Extra Space Storage in Madison, WI. The unit I reserved (20X20) was clean, climate-controlled and inside a garage.  When the moving crew said we needed a second, smaller unit as close as possible to the first one, I was able to book what I wanted very near the larger one. Cheerful, knowledgeable agents on the desk were very helpful. I found the experience easy and efficient.","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Elizabeth E."},{"reviewId":"7cdf88a3-fecf-434c-bb11-13f99266c9bd","range":0,"rating":5,"reply":"Thank you for the kind words about Nick! We're thrilled he provided great service. We'll share your feedback with him.","replyTime":"2025-09-23T13:06:00","review":"Nick has great customer service and a pretty nice guy. You need more NICKS around","source":"Google","submissionTime":"2025-09-23T00:00:00","userName":"Dejuan W."},{"reviewId":"05f6e822-c280-4685-8ae5-62b6930efa25","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're so glad our service made your experience great.","replyTime":"2025-09-23T14:14:00","review":"The service was great","source":"Google","submissionTime":"2025-09-23T00:00:00","userName":"Leander J."},{"reviewId":"7f2eb2e0-c16d-4077-aafc-4eae54759a56","range":0,"rating":5,"reply":"We are delighted to hear you found our prices great and staff friendly! Thanks for choosing us.","replyTime":"2025-09-20T13:24:00","review":"Great prices, friendly staff, and super convenient!","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Torrianna C."},{"reviewId":"57ce113a-8969-4c23-92c9-87aad77d8fcf","range":0,"rating":5,"reply":"Thank you for your review! So glad you found our facility clean and reasonably priced. We appreciate the recommendation!","replyTime":"2025-09-19T11:13:00","review":"Excellent storage facility! Very reasonably priced and very clean!\nDefinitely higher recommended this storage facility!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Angela C."},{"reviewId":"cb6bcac9-43c3-40dc-844b-826d1a32792f","range":0,"rating":5,"reply":"We are overjoyed to hear about your superb experience! Nick's enthusiastic service and getting you the exact unit you wanted truly demonstrates our commitment to customer satisfaction. We're pleased that Nick was able to reassure you about the availability of your desired unit and followed up as promised. It's wonderful to know that you found our rates competitive and that this was your best self-storage experience. Thank you for recognizing Nick's knowledge and ability to handle your needs and questions. We appreciate your kind words and look forward to continuing to meet your storage needs.","replyTime":"2025-09-19T17:33:00","review":"Superb service. I had originally reserved too soon. But Nick reassured me that the type of unit I wanted would still be available. He took all my info and promised to get back in touch. He called me a couple weeks later for me to finalize the rental process. And I got the exact unit i had originally wanted. Love Nick's enthusiastic and knowledgeable handling of my needs and questions. Great rates too. Best self-storage experience I've ever encountered.","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Martin L."},{"reviewId":"4dda6145-4bf7-4129-ac97-22a79504fafe","range":0,"rating":1,"reply":"We are disappointed to hear about the billing issue you experienced. Please contact us at (608) 276-7867 to address this matter.","replyTime":"2025-09-04T07:30:00","review":"Rochelle was very helpful and it’s a great new location.\nUPDATE: They have now charged us double for the unit after 6 months claiming it was a special promo. However the site only said it was the online rate not that it was for a limited time. I will update this again if they correct the billing issue or update the false advertising.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Phillip C."},{"reviewId":"e62fce2d-d8df-44a3-a885-77a355fa7ed1","range":0,"rating":1,"reply":"We apologize for falling short of your expectations. Your concerns about access hours, service, security, and climate control are serious. Please contact us at (608) 276-7867 to resolve these issues immediately.","replyTime":"2025-08-31T10:41:00","review":"DO NOT RENT WITH THIS COMPANY. Worst rental experience in 30 years of renting. I take back my 5 star review. Let me tell you WHY. #1 - YOU CAN ONLY ACCESS YOUR UNIT DURING THEIR BUSINESS HOURS, NOT INCLUDING SUNDAYS, HOLIDAYS OR AFTER 6PM, M-F. That is not what they advertised when I locked into the pricing and rental period.#2 - I've been on hold for more than 20 minutes writing this review because AI recognized my phone#. The autobot said so. Before U was a customer, they picked up on the 2nd ring. When I was a new customer, they picked up on the 2nd ring. Now that I've been a customer in their system, I can't get through. #3. Their security cameras are not working at all. How do I know this??? Because homeless people live in the units on the 3rd floor and this is also why this location is only accessible during office hours so people can't come and go without their control. Yup. Met the homeless people a month ago. They are still there. You can smell them a mile away. #4. The parking access in the bay where you bring your vehicle is so poorly designed, unmarked and crowded, wait times to get into the bay to even get close enough to an elevator is ridiculous. #5. Not enough moving carts for the rat maze on each floor to get to your into that takes 5 minutes minimum if you aren't on the first floor. #6. Climate controlled my azz! Hot and humid. I needed climate controlled for delicate materials and this place is just one big metal shed with some fans. I paid for climate controlled. WORST PLACE EVER!!!! WORST COMPANY EVER!!! I would give ZERO stars if I could.","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Su R."},{"reviewId":"f52a8782-ddab-4388-a89e-314531ea5f37","range":0,"rating":5,"reply":"We are grateful for your kind words! Nick and Celina will be thrilled to hear your feedback. Thanks for recommending us!","replyTime":"2025-08-16T14:39:00","review":"Extra Space Storage is fantastic! They truly are customer oriented and always willing to help. Special shout out to Nick and Celina. They took extra special care of all my needs moving and out. Highly recommend!","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Angelyn D."},{"reviewId":"525af77a-864c-46ba-8691-3d4ac89c0a8b","range":0,"rating":5,"reply":"We are overjoyed to hear Nick went above and beyond and kept his word on the follow-up call!","replyTime":"2025-08-12T08:51:00","review":"Nick went above and beyond to make sure my needs were meant. Kept his word on a follow up call one month later as promised!!!","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Keith A."},{"reviewId":"f180891c-3ddd-4e16-95f4-2e65de28a739","range":0,"rating":5,"reply":"Thank you for the kind words about our friendly service and new building, John!","replyTime":"2025-08-12T12:54:00","review":"Friendly and quick service. New building at this location.","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"John"},{"reviewId":"19f1336a-bdea-4de6-9c04-bc3a35f5c1e7","range":0,"rating":1,"reply":"We are sorry to hear about the misleading location and security issues. This isn't acceptable. Please contact us at (608) 276-7867 to resolve immediately.","replyTime":"2025-08-09T14:50:00","review":"I rented a unit based on photos of a clean, gated, secure facility – but they stuck me in a completely different location down the street. No gate, no cameras, filthy and clearly not maintained. They even gave me a gate code… but there is no gate. Lied about cameras being installed, never followed up to move me to a better unit like they promised. Completely misled and ignored. This is false advertising and a security risk. Don’t trust them with your stuff.","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Art M."},{"reviewId":"2725fafd-6dfa-44d1-9d33-f0ce17cefbce","range":0,"rating":1,"reply":"We apologize for the billing issue and lack of communication. Please contact us at (608) 276-7867 to resolve this immediately.","replyTime":"2025-08-04T18:48:00","review":"I sure love how they doubled my monthly rate without telling me until the payment processed, which directly goes against the contract I signed. Spend your money somewhere else.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Eric B."},{"reviewId":"ad87a220-3e77-4d20-8dfe-78a30d23d84b","range":0,"rating":1,"reply":"We apologize for any inconvenience with the rent increase and lack of notification. Please contact us at (608) 276-7867 to discuss.","replyTime":"2025-07-24T09:42:00","review":"Doubled my rent price with no prior notification and took advantage of me being signed up for autopay and not noticing the increased rate. I know they’re going to respond with “due to market increase” bs but that’s just not a good ethical business practice. I wasn’t even sent an email prior to the increase, otherwise I would’ve canceled my lease sooner.","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Reid K."},{"reviewId":"016f8665-ffee-44c7-99b5-df9e5e4062c8","range":0,"rating":2,"reply":"Thank you for leaving us a rating, Raymond. We'd love a chance to speak with you directly about your experience and how we can improve. Please call us at 888-storage. ","replyTime":"2025-07-19T16:38:00","review":"Semi safe place to store your stuff","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Raymond N."},{"reviewId":"85e58cf1-1bbe-41da-a3a9-452fa8b2f7c8","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly staff and clean, accessible storage area!","replyTime":"2025-07-22T17:38:00","review":"The staff person was very friendly and helpful; it was easy to move in: good carts and elevators. Our storage area was easy to access and very clean.","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Dan B."},{"reviewId":"90edbc78-6915-4d17-871b-0eef9f8fd0cb","range":0,"rating":5,"reply":"We are delighted to hear Nick and Selina made your experience stress-free! Thank you for recognizing their professionalism and patience.","replyTime":"2025-07-18T09:36:00","review":"Nick and Selina are amazing to deal with very professional and patient for sure! They made this whole experience stress free ! Thank you guys so much","source":"Google","submissionTime":"2025-07-17T00:00:00","userName":"Butch R."},{"reviewId":"2c04f0b9-6b6e-4f91-a112-6577f6fd9cd2","range":0,"rating":5,"reply":"We are delighted to hear you found our service extremely excellent! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-17T07:42:00","review":"Service is extremely excellent!!!","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Zo R."},{"reviewId":"21dd7c4e-898b-4421-82f5-7de3016d9f2c","range":0,"rating":5,"reply":"We are delighted to hear you found our service extremely excellent! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-17T07:47:00","review":"Service is extremely excellent!!!","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Zo R."},{"reviewId":"c6bb5ff1-e85e-4106-a718-7b0963fe712e","range":0,"rating":5,"reply":"Thank you for your positive feedback. We're glad Selena and Nick were able to assist you with signing up for storage space.","replyTime":"2025-07-05T16:49:00","review":"Signing up for storage space was quite easy. Selena and Nick were great help.","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Christopher S."},{"reviewId":"652d4cd0-c4b4-4e48-9c18-0fd1539dd764","range":0,"rating":5,"reply":"We are overjoyed to hear about your excellent experience with Nick at Extra Space Storage. Thank you for your wonderful feedback.","replyTime":"2025-06-28T12:12:00","review":"Excellent service. Nick helped me get the unit rented. He was professional, friendly, knowledgeable and low pressure. Costs are very competitive.","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"A P."},{"reviewId":"3859c64a-eb57-4f18-9b03-cb6fcd0f24dc","range":0,"rating":5,"reply":"We are delighted to hear about your great first experience! So glad Nick helped make your move-in process smooth and easy.","replyTime":"2025-06-27T10:02:00","review":"My first experience with extra space storage has been great! Nick reached out right away after I put in my reservation and helped me get everything set up on the phone and ready for my move in tomorrow!","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Jess G."},{"reviewId":"f08c8a6f-86f3-488b-9e12-2fcaeec3cb93","range":0,"rating":5,"reply":"Thank you for your review, Sarah! We're glad Rochelle was able to assist you.","replyTime":"2024-07-26T09:45:00","review":"Helpful staff and secure clean facility","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Sarah"},{"reviewId":"ea7cf2b8-8cbf-481f-8388-8d748a82d4db","range":0,"rating":5,"reply":"We are delighted to hear you found our staff friendly and accommodating! Thanks for choosing Extra Space Storage, Jake.","replyTime":"2025-06-18T12:08:00","review":"This place was awesome! Very friendly staff. Very accomodating. Will rent with them again","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Jake G."},{"reviewId":"4d9fdb26-e6ca-4814-84ea-4c9fe69b7d4d","range":0,"rating":5,"reply":"We are delighted to hear you found our facility clean and climate controlled with easy access!","replyTime":"2025-06-11T18:57:00","review":"Easy in, easy out. Facility was clean and climate controlled.","source":"Google","submissionTime":"2025-06-11T00:00:00","userName":"Andrea P."},{"reviewId":"1f199fa5-3b92-4c7c-8e55-0795148a9c52","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2025-05-10T15:00:00","review":"Clean, easy to access, great staff, and a bargain. What's not to love?","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Nikolas A."},{"reviewId":"9397c186-4234-491a-9d1c-653abc7d35e8","range":0,"rating":5,"reply":"Your positive feedback about Nick's help and accommodating nature is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-05-07T09:08:00","review":"Nick was super helpful in accommodating my change in move in date and answering questions I had","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"YogiBethNY"},{"reviewId":"8bf56eba-604d-48e9-92c2-2055983f0902","range":0,"rating":5,"reply":"Thank you for recommending Extra Space Storage, Shannon. We appreciate your positive feedback.","replyTime":"2025-05-07T09:11:00","review":"Professional and knowledgeable. I would definitely recommend","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"Shannon W."},{"reviewId":"54518659-5a3b-4ea9-880b-7fb457d45297","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with us. Thank you for your feedback.","replyTime":"2025-05-05T07:59:00","review":"Very helpful and informative. Was polite when greeting me.","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"You A."},{"reviewId":"0cde185b-993d-44c9-8b79-7ed6bd032c14","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear that our staff was friendly and helpful, and that the process was smooth.","replyTime":"2025-05-04T10:24:00","review":"The staffs are super friendly and helpful. The process is smooth.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Yizhe L."},{"reviewId":"3cd90e1f-71af-4d00-8e01-c8937964bdfa","range":0,"rating":5,"reply":"Your review is appreciated. We greatly appreciate your positive feedback about our facility and Rochelle's assistance. Thank you for recommending us.","replyTime":"2025-05-04T09:14:00","review":"Nice, new and clean facility.  Rochelle was very helpful in getting us set up in the best unit for us.  Would definitely recommend.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Alex K."},{"reviewId":"d4d958d2-a592-400e-81c7-64363f802c39","range":0,"rating":5,"reply":"We deeply cherish your kind words about our friendly and helpful service. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-04T09:02:00","review":"Friendly and very helpful","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Amy L."},{"reviewId":"6e9f7125-a4aa-4a13-a30d-e9ad3e874cd4","range":0,"rating":5,"reply":"We're utterly delighted to hear that Rochelle was very helpful at our great new location. Thank you for sharing your experience with us!","replyTime":"2025-05-04T09:03:00","review":"Rochelle was very helpful and it’s a great new location","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Phillip C."},{"reviewId":"96faff0c-3379-4fb4-b1bb-72d5d6620bc6","range":0,"rating":5,"reply":"We're privileged to hear that you found our storage facility new and clean. Selena will be delighted to know she was helpful.","replyTime":"2025-05-02T10:58:00","review":"New and clean, very nice place for storage. Selena was very helpful, everything was perfectly handled.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Deisemar S."},{"reviewId":"986153e8-74fb-4827-9d89-d771a34311b9","range":0,"rating":5,"reply":"Thanks for sharing your experience! We're glad to hear our representative handled everything perfectly.","replyTime":"2025-05-01T09:47:00","review":"The representative handled everything perfectly","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Princess A."},{"reviewId":"7c3e6fe5-426e-4b17-b8d3-da6f3497b024","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear that you found our service affordable and great. Thank you for sharing your experience.","replyTime":"2025-05-01T13:51:00","review":"Affordable and. Great service","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Dej C."},{"reviewId":"fb3bc2e7-d7f5-4f2f-9625-3e77fe3fd53b","range":0,"rating":5,"reply":"We're honored to hear about your great experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-04-29T07:51:00","review":"Great storage area and great people to work with. Very convenient!!","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Jeff W."},{"reviewId":"5847019f-92d2-4b57-a586-1512941c3bbb","range":0,"rating":5,"reply":"Your positive experience with Nick is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2025-04-29T11:17:00","review":"Nick is great setting up on the unit over the phone. Thanks Nick!","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Lee Y."},{"reviewId":"9f48a10c-3b63-4d91-9b01-0ad7ef43f14e","range":0,"rating":5,"reply":"Your positive experience with Nick is truly appreciated. Thank you for sharing your feedback!","replyTime":"2025-04-29T13:45:00","review":"nick was really helpful over the phone ????","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Hashem.B. S."},{"reviewId":"0cb9aecc-746f-49de-848b-0cfa26ed1020","range":0,"rating":5,"reply":"We're thrilled to hear that Nick was able to assist you during your tour. Thank you for sharing your experience with us!","replyTime":"2025-04-29T15:43:00","review":"Nick helped me allot when I was getting a tour","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"rajiv j."},{"reviewId":"6101e6d1-c33c-4c78-9e3a-fb761b30ede6","range":0,"rating":5,"reply":"Thanks for the positive feedback, Prince! We're excited to hear that you had a great experience with our service.","replyTime":"2025-04-28T13:18:00","review":"Nick thanks for the service great 100%","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Prince B."},{"reviewId":"8ee3ba55-9ef6-4d91-bd18-4f698dc78afe","range":0,"rating":1,"reply":"Apologies for any inconvenience you experienced during your visit. Please feel free to contact us at (608) 276-7867 to address the issues you encountered. Thank you for your feedback.","replyTime":"2025-04-23T14:49:00","review":"Don't pay online in advance. I didn't get a code that worked . The app said I had to go in. I get there at noon , the doors are locked, no one there, I call, She says \"I'll be there\", 45 MINUTES LATER she shows up all pissy because I'm mad.\nFinally they'll charged me $20 for a lock a didn't receive, want or need. Of course the manager said she would refund it (9 days ago) and hasn't.\nThey'll get stars back when I get my $20, I shouldn't have to ask twice.","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"jeff p."},{"reviewId":"3b56247a-6f9a-4ec3-8af3-47e1de62ac56","range":0,"rating":5,"reply":"We're pleased to hear that you enjoyed our facilities and service. Thank you for the recommendation!","replyTime":"2025-04-01T11:01:00","review":"Nice attention, nice facilities, recommended","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"jose r."},{"reviewId":"121770aa-160e-42aa-94f9-49483667ae3e","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're glad Franco provided great service. Your belongings are in good hands with us.","replyTime":"2025-03-15T11:14:00","review":"Thanks for the great customer service from Franco, he was very kind and knowledgeable about all the units and products that Extra Space Storage offers. Definitely the best company to keep your belongings safe and secure. Plus, I got the first moth for free!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Emmanuel V."},{"reviewId":"213e7224-1a22-4e64-bc2c-2cd20be2f572","range":0,"rating":5,"reply":"We are delighted to hear you found our storage facility very friendly and nice. Thank you for your review.","replyTime":"2025-03-13T11:21:00","review":"Very friendly very nice place for storage","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Heather S."},{"reviewId":"c2b75782-d391-4d71-841d-587db77f3e10","range":0,"rating":5,"reply":"We are ecstatic to hear that you love our storage facility! Thank you for your positive feedback.","replyTime":"2025-03-13T11:21:00","review":"Great place love it","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Jacob S."},{"reviewId":"269bf0c2-4d99-4d5c-b564-16d6d62194e7","range":0,"rating":5,"reply":"We are happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-14T08:46:00","review":"Rochelle and Mary, were really helpful, I was able to get a broom and dust pan super fast.\n\nI had broke some glass inside of my storage unit and they were very quick to respond, other then that the storage facility is GORGEOUS, real clean and put together, honestly if any one is looking for a storage unit I’d recommend this place.\n\n10/10 for me!","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Desmond B."},{"reviewId":"922fdce2-81e5-4498-8987-5602a739dcd9","range":0,"rating":5,"reply":"We're excited to hear that Rochelle Stanley provided excellent customer service. Thank you for sharing your experience with us!","replyTime":"2025-03-14T09:03:00","review":"Customer service very good, Rochelle Stanley very helpful and knowledgeable","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Mansur B."},{"reviewId":"bf934724-c49c-457a-8ab6-7974b9810e48","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on Rochelle's helpfulness and efficiency during your rental. Thank you for sharing your experience with us.","replyTime":"2025-03-12T11:02:00","review":"Rochelle  was very helpful and quick with our rental","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Skizzer"},{"reviewId":"97cfaa93-06ac-402f-9742-fdfd8dc13db3","range":0,"rating":4,"reply":"We're glad to hear Rochelle provided fabulous service during your visit. Thank you for sharing your experience with us!","replyTime":"2025-02-27T15:04:00","review":"We came when there happened to be no staff, but otherwise, Rochelle was fabulous!","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Diana N."},{"reviewId":"465d6e83-2f08-4cd2-8a24-91f8768f06ad","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for taking the time to provide feedback.","replyTime":"2025-02-27T15:08:00","review":"Very nice facility. Rochelle was very helpful.","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Gregory G."},{"reviewId":"41af3d38-2fef-4346-a8c2-32c7354484bf","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Rochelle at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-02-27T09:23:00","review":"Rochelle was incredibly helpful in getting me set up with my new unit; she showed me exactly how to fill out my forms, set up unit, and how to use my lock and code. It could not have been a more pleasant or simple experience! Highly recommend to anyone looking for an affordable and professional storage place.","source":"Google","submissionTime":"2025-02-26T00:00:00","userName":"Haley H."},{"reviewId":"539c07f6-3649-4849-8f94-1d2591a2ba9f","range":0,"rating":5,"reply":"We're delighted to hear that our team was able to assist you with finding the right storage size. Thank you for your wonderful feedback!","replyTime":"2025-02-22T10:12:00","review":"she's help me a lot with the sizes and everything thanks a lot","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Jesus R."},{"reviewId":"5f666f5a-3883-43d6-b886-0098c08e5330","range":0,"rating":5,"reply":"Thank you for sharing your experience. We appreciate your feedback and are glad to hear you received excellent service from Rochelle Stanley.","replyTime":"2025-02-22T10:15:00","review":"Excellent service thanks rochelle stanley","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Aaron N."},{"reviewId":"45cc0bbf-27f4-41d4-8d82-09bd17516786","range":0,"rating":5,"reply":"We are privileged to have provided you with a positive experience at our new facility. Thank you for your kind words about Store Manager Rochelle and our clean, well-laid-out units.","replyTime":"2025-02-22T13:07:00","review":"The new facility is really nice.  Store Manager Rochelle was extremely helpful, extremely kind, answered all my questions and even walked me to my unit when I got lost looking for it :)  She is wonderful, and I appreciate all her assistance and friendliness.  The building and unit are extremely clean and well laid out.  Five stars all around!","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Mike D."},{"reviewId":"e9e809b8-67ac-4fd3-bbcd-79a900f04319","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad to hear you had a great experience with our customer service and found the location to be awesome for storage space.","replyTime":"2025-02-21T14:33:00","review":"Great customer service and Rochelle is super helpful!  This is a awesome location to find storage space","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Joni T."},{"reviewId":"70d05e68-cd3b-41f9-a904-86e38b08c5d7","range":0,"rating":5,"reply":"We are glad to hear that you had a great experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-02-10T10:05:00","review":"Great job","source":"Google","submissionTime":"2025-02-10T00:00:00","userName":"Lonzo S."},{"reviewId":"b7cdd762-5407-402c-8839-bcbaf8535d81","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-02-07T08:49:00","review":"Super helpful staff and very clean facilities","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Matthew L."},{"reviewId":"a8af664b-7116-4312-bae3-8ed3fa479fc1","range":0,"rating":5,"reply":"We deeply respect your positive feedback, Rochelle. Thank you for sharing your experience with us.","replyTime":"2025-01-31T09:11:00","review":"Rochelle","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"Brett K."},{"reviewId":"81ad9ec0-849e-41b0-b41c-e9b7617cccd0","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Rochelle was glad to assist you today. Thank you for sharing your experience with us.","replyTime":"2025-01-31T08:37:00","review":"Rochelle was an amazing help today while working with us.","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"Adrieanna Z."},{"reviewId":"079f91b3-bc32-44eb-a8a5-15bb51882d30","range":0,"rating":5,"reply":"We are thrilled to hear that you found our storage facility well managed and pristine. Thank you immensely for your positive feedback!","replyTime":"2024-11-27T12:28:00","review":"Very well managed and pristine. Great customer service! Rochelle is amazing!","source":"Google","submissionTime":"2025-01-17T00:00:00","userName":"Charles C."},{"reviewId":"154ce9f5-18cd-4c27-9121-f4a7671bfe6a","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your easy and fast experience with our good workers. Thank you for sharing your positive feedback!","replyTime":"2025-01-17T14:02:00","review":"Easy fast experience with good workers","source":"Google","submissionTime":"2025-01-17T00:00:00","userName":"Aisha W."},{"reviewId":"5834dff3-c0c3-46a5-986a-b080feecb7b6","range":0,"rating":5,"reply":"Your positive feedback on our timely service is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2025-01-11T11:54:00","review":"Showed up to unlock unit on weekend in timely manner.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Jenna W."},{"reviewId":"af3cd86a-c035-4209-83e7-0928a7f23c82","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Rochelle! Thank you for sharing your experience.","replyTime":"2025-01-03T08:27:00","review":"When I walked in was not having a good moment but Rochelle went the extra mile. She even helped me with the app and my phone. She is awesome. 15 minutes later we were out to the storage. Thank you Rochelle, you were my angel today! God bless you! Happy New Year and blessings from above for you! Hope to see you again! ??","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Luisa I."},{"reviewId":"e71a0103-e2da-41e2-815e-fd3375cd0f4b","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Rochelle at Extra Space Storage. Thank you for choosing us for your storage needs.","replyTime":"2025-01-03T08:58:00","review":"Rochelle was a real help. She not only introduced me to the facility, she helped me figure out how to transfer my stored materials from the “other” locker to the Extra Space facility at the bottom of Seybold Road.\nThank you, Extra Space Storage.","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Terry T."},{"reviewId":"0ca283b4-728c-4e2b-b7fe-87152cfd5b16","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear that Rochelle provided excellent service.","replyTime":"2024-12-30T08:33:00","review":"Rochelle Stanley, she is the best. Very careful and gentle. She helped me a lot. Love","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Phuong A."},{"reviewId":"f3db3c05-3872-4c74-963f-bd7b57e38882","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We are glad to hear you had an amazing experience with our customer service.","replyTime":"2024-12-28T13:45:00","review":"Amazing customer service ?","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Landon T."},{"reviewId":"68bba78b-77c2-4777-a085-192a0b5a598b","range":0,"rating":5,"reply":"We're honored to have provided you with a positive experience, Tom. Thank you for sharing your feedback!","replyTime":"2024-12-26T13:30:00","review":"Rochelle was very nice and super helpful!","source":"Google","submissionTime":"2024-12-26T00:00:00","userName":"Tom T."},{"reviewId":"7b68c460-3017-47d9-aa77-7668a5742bf4","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear you had an excellent experience with our manager. Thank you for recommending us!","replyTime":"2024-12-23T08:49:00","review":"Excellent service the manager was very helpful. I would recommend the storage place to everyone I know.","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Mzrochelle B."},{"reviewId":"17c54766-a478-4510-8d4d-f7b3d912dc20","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with our storage rental services. Thank you for your feedback!","replyTime":"2024-12-23T17:13:00","review":"Always available when need know bout my storage  rental.","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Rue T."},{"reviewId":"4c426b67-38b5-4cb6-bdf7-092e2ede86c3","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear you found our storage services easy, quick, and well-priced.","replyTime":"2024-12-17T13:14:00","review":"Super easy and quick. Well priced too.","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"Joseph P."},{"reviewId":"91af3aad-805c-4186-92fa-7f61378d99d4","range":0,"rating":5,"reply":"We're delighted to hear that Rochelle was very helpful. Thank you for sharing your experience with us!","replyTime":"2024-12-16T08:46:00","review":"Rochelle was very helpful.","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"AMPW “."},{"reviewId":"ecda0137-cba4-4220-857b-2fad4f828d21","range":0,"rating":5,"reply":"We're pleased to hear that Rochelle Stanley was very nice. Thank you for your feedback.","replyTime":"2024-12-16T13:41:00","review":"Rochelle stanley she very nice ??????","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Kim P."},{"reviewId":"13372b02-fd61-48cb-b5bd-1884f0b6d9a4","range":0,"rating":5,"reply":"We're elated to hear you had a positive experience with Rochelle Stanley. Thank you for your wonderful feedback.","replyTime":"2024-12-16T13:44:00","review":"Rochelle Stanley very good like her good lady","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Cindy N."},{"reviewId":"0f5f378f-3d50-4c51-9509-541aefc31ff4","range":0,"rating":5,"reply":"Great to hear you had a positive experience with our customer service. We understand your concerns about the admin fee and insurance. Thank you for sharing your feedback.","replyTime":"2024-12-14T11:36:00","review":"Great customer service- but the admin fee is outrageous and mandatory insurance I don’t agree with","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Jordan"},{"reviewId":"fe70a8bf-996a-4a6b-8dc4-f94fe5a1a658","range":0,"rating":5,"reply":"Thank you for your positive feedback about Franco, Dustin Tiedeman. We sincerely value your opinion.","replyTime":"2024-12-07T08:30:00","review":"Franco was very helpful","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"dustin T."},{"reviewId":"141104b6-3529-4712-b62d-4efd5a45f2fa","range":0,"rating":5,"reply":"We're pleased to hear you had a great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-12-04T11:36:00","review":"Great storage facility, Rochelle had great customer service! I went in frustrated thank you for being patient & passionate with me yesterday!??????","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Johnisha W."},{"reviewId":"3b2cbfb6-b4b5-4868-adfa-3365c0b607d5","range":0,"rating":5,"reply":"We're ecstatic to hear you had a super fast and friendly experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-12-04T10:03:00","review":"Super fast and friendly.","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Jay S."},{"reviewId":"b27d7c22-0c5d-455f-a9a5-3ff2e4a1c44b","range":0,"rating":5,"reply":"Hi, Richard. Thank you for leaving us a rating! Your feedback means a lot to us! ","replyTime":"2024-11-01T06:51:00","review":"Excellent, friendly service, very helpful.","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Richard S."},{"reviewId":"9ee6c6a4-8116-4d83-bfaa-8644275fb91e","range":0,"rating":5,"reply":"We're ecstatic to hear that the manager answered all your questions and that you found the location good. Thank you for taking the time to share your experience.","replyTime":"2024-11-14T14:10:00","review":"Manager answered all my questions. Good location","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Kimberly L."},{"reviewId":"06046324-d631-44aa-97cd-50c9c3699532","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Joshua Kossel. We're glad to hear you had a great experience working with Rochelle S. at Extra Space Storage.","replyTime":"2024-11-14T07:49:00","review":"Working with Rochelle S. was extremely easy and a great experience. I switched to Extra Space because my current storage company continues to price gouge and have horrible management interaction with customers. It was a very pleasant experience and a relief working with Rochelle.","source":"Google","submissionTime":"2024-11-13T00:00:00","userName":"Joshua K."},{"reviewId":"a8bd15aa-14ea-4168-a081-95fabcbbc6b5","range":0,"rating":5,"reply":"Your review is appreciated. We greatly appreciate your feedback on our friendly and helpful service, as well as our clean facilities. Thank you for sharing your experience with us.","replyTime":"2024-11-09T13:06:00","review":"They have been extremely friendly and helpful. The facilities are clean and seem well managed.","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Maija B."},{"reviewId":"b36c6c37-1f55-4811-a62c-557f25b259ab","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Rochelle.","replyTime":"2024-11-08T13:22:00","review":"Rochelle was very helpful while looking for a rental unit , always polite.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Gabby G."},{"reviewId":"61ff909d-d548-43ae-8ace-fe06f218ce99","range":0,"rating":5,"reply":"Thank you for your kind words about our staff. We genuinely admire your positive feedback.","replyTime":"2024-11-08T17:21:00","review":"Person was friendly, nice lady.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"irineo p."},{"reviewId":"372b27cf-e6e7-4113-8f3c-bef70f0c2c2f","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience with our storage manager. We are grateful for your kind words.","replyTime":"2024-11-04T10:28:00","review":"Had a great experience with the storage manager, she was very helpful and efficient getting my unit set up!","source":"Google","submissionTime":"2024-11-04T00:00:00","userName":"Kayleigh B."},{"reviewId":"cafd79e2-bba4-413e-9732-007dd910c1dd","range":0,"rating":5,"reply":"We are overjoyed to hear that Rochelle made your experience awesome! Thank you for sharing your feedback.","replyTime":"2024-11-01T11:20:00","review":"Rochelle made the experience AWESOME!\nMake sure you take care if her as she is a great person handling your business.","source":"Google","submissionTime":"2024-11-03T00:00:00","userName":"tim s."},{"reviewId":"a73e6fdc-d391-453d-aa9f-c808677e2c87","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our facility. Thank you for sharing your feedback!","replyTime":"2024-11-01T14:41:00","review":"Very professional. Gave me a tour 2x in one day to help me decide which is the best solution for my storage needs. Facility is new and clean.","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"mary j."},{"reviewId":"4403b7ba-ff43-4b98-af1d-5e325758ba09","range":0,"rating":5,"reply":"We are grateful for your positive feedback on Ms. Stanley's outstanding service. Thank you for sharing your experience with us.","replyTime":"2024-11-01T16:05:00","review":"Ms. Stanley did an outstanding job. I'm very appreciative of her service. She is an asset to yourCompany","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Charles A."},{"reviewId":"dfb95878-2aac-4213-81eb-26025d3b521b","range":0,"rating":5,"reply":"We genuinely admire your positive feedback regarding Rochelle. Thank you for taking the time to share your experience with us.","replyTime":"2024-10-31T08:47:00","review":"Rochelle was awesome","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Ryan H."},{"reviewId":"55b86e92-edf0-4094-bc79-ee92d6bed5ce","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are glad to hear about your experience with Rochelle at our storage facility. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-26T09:36:00","review":"I needed some long-term storage and read some reviews of this place. I didn't see the actual office, but Rochelle was nearby and led me there. She was great and showed me a few units, gave me some different pricing options, called her manager to see about paying for many years in advance so that I could get the best deal. The new office is fresh and large. I think I made a goid choice.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"drgn1290"},{"reviewId":"2cb3b3cd-e68b-4743-a118-5be94fbbddc7","range":0,"rating":5,"reply":"Thanks for sharing your experience with Ms. Rochelle. We're honored to have provided you with quick and seamless service.","replyTime":"2024-10-26T11:41:00","review":"Ms. Rochelle was very helpful. Went over all the important information before collecting payment. Clarified any questions & directed us to our unit down the street. Provided us with her contact information for any further assistance. Quick & seamless service.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Vanessa B."},{"reviewId":"72c42355-4182-45e5-9713-3df509271cb4","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear that Rochelle provided excellent service to you.","replyTime":"2024-10-23T11:05:00","review":"Rochelle is the best","source":"Google","submissionTime":"2024-10-23T00:00:00","userName":"Renee B."},{"reviewId":"006d14eb-19de-4187-a3ed-3c98b0d872bf","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear your experience was smooth and easy with Rochelle's help.","replyTime":"2024-10-21T08:37:00","review":"This was a very smooth and easy transaction. Rochelle was extremely polite and helpful.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"JT F."},{"reviewId":"5d044b75-2fc6-4f8f-b02f-aee2923c60ba","range":0,"rating":5,"reply":"We're thrilled to hear that Rochelle was accommodating and patient with your needs. Thank you for sharing your experience with us!","replyTime":"2024-10-19T09:14:00","review":"Rochelle is awesome!!! Very accommodating to my needs.  She patiently answered all my questions.","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Karen W."},{"reviewId":"a4046651-ab01-4466-bb8a-f1c6a3d14554","range":0,"rating":5,"reply":"Your review is appreciated. We're glad Rochelle was able to assist you and that you found our facility clean and comfortable.","replyTime":"2024-10-14T15:03:00","review":"Rochelle was a big help.VERY precessional and The Facility Is Very Clean And Comfortable.","source":"Google","submissionTime":"2024-10-14T00:00:00","userName":"Willie H."},{"reviewId":"f39bd687-1936-42a9-af11-9880cbd9c652","range":0,"rating":5,"reply":"We're excited to hear that Rochelle was super helpful and friendly. Thank you for your feedback.","replyTime":"2024-10-11T11:33:00","review":"Rochelle was super helpful and friendly.","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Charline S."},{"reviewId":"2c09019a-b1b1-44fe-8dd7-f9cefaeac1f1","range":0,"rating":5,"reply":"We're elated to hear about your great experience, Xavier! Rochelle will be thrilled to receive your recommendation.","replyTime":"2024-10-11T11:20:00","review":"I had a great experience! Rochelle was incredibly helpful and found us a storage unit within 30 minutes. She even took the time to show us a couple of options, ensuring we got exactly what we needed. Highly recommend!","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Xavier B."},{"reviewId":"3421cdea-deec-4c85-8356-c1f0114063b2","range":0,"rating":5,"reply":"We're happy to hear that Rochelle was extremely helpful!","replyTime":"2024-10-11T13:38:00","review":"Rochelle was extremely helpful!","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"REBECCA B."},{"reviewId":"dfab0571-639b-4bab-9f17-f909641e2b61","range":0,"rating":5,"reply":"We're delighted to hear that Rochelle was extremely helpful and friendly! Thank you for sharing your experience.","replyTime":"2024-10-02T14:53:00","review":"Rochelle at the front desk was extremely helpful! Gave me clear directions and was very friendly ??","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Brenna F."},{"reviewId":"9c2f49bc-b1c4-4920-a525-4ec64e7b1f62","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-27T11:42:00","review":"Great service","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Greg K."},{"reviewId":"c966cf47-e8c6-4fd3-8e28-95544d5f5205","range":0,"rating":5,"reply":"We are overjoyed to hear that you had a great experience at Extra Space Storage!","replyTime":"2024-09-20T08:57:00","review":"Great!!","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"aquavia s."},{"reviewId":"51b33cf6-7037-487f-b5a7-d593db181982","range":0,"rating":5,"reply":"We're delighted to hear that Rochelle was more than great. Thank you for sharing your positive experience with us!","replyTime":"2024-09-12T12:22:00","review":"Rochelle she was more than great","source":"Google","submissionTime":"2024-09-12T00:00:00","userName":"mnjilani"},{"reviewId":"8e513e68-66bb-409a-92d1-9d347a9af4da","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience with Rochelle Stanley! Thank you for sharing your feedback.","replyTime":"2024-09-12T15:45:00","review":"Had a great experience with Rochelle Stanley! Great service!","source":"Google","submissionTime":"2024-09-12T00:00:00","userName":"Jèrinn A."},{"reviewId":"c5a88563-6dde-4031-9532-01fbe0ef6d21","range":0,"rating":2,"reply":"Your concerns are noted. Please feel free to reach out to us at (608) 276-7867 to discuss your storage options further. Thank you for your feedback.","replyTime":"2024-09-11T10:17:00","review":"The place is great for the first 3 months but after that they jack up the price really high on you mine went from $98 to like $165 I would recommend finding somewhere else for long-term storage","source":"Google","submissionTime":"2024-09-11T00:00:00","userName":"Yth J."},{"reviewId":"efad9b28-a0b5-4120-b111-c035c939cefc","range":0,"rating":5,"reply":"We're excited to hear that Rochelle is amazing. Thank you for your feedback.","replyTime":"2024-09-10T12:00:00","review":"Rochelle is amazing","source":"Google","submissionTime":"2024-09-10T00:00:00","userName":"Jennifer P."},{"reviewId":"7cccc09d-71e4-4024-9d39-67785be69f7d","range":0,"rating":5,"reply":"We're ecstatic to hear that Rochelle is so helpful. Thank you for sharing your positive experience with us!","replyTime":"2024-09-10T11:59:00","review":"Rochelle is so helpful","source":"Google","submissionTime":"2024-09-10T00:00:00","userName":"Shuttle D."},{"reviewId":"94b27006-1979-487b-89d4-e4dccc102399","range":0,"rating":5,"reply":"Thank you for your kind words, Rochelle Stanley! We greatly appreciate your recommendation and are glad to hear you found our staff friendly and our prices great.","replyTime":"2024-09-10T14:24:00","review":"Rochelle stanley , A very friendly staff, I highly recommend and the price is great!","source":"Google","submissionTime":"2024-09-10T00:00:00","userName":"GO S."},{"reviewId":"252bd93c-3d41-4f90-b279-2a0beca73fd8","range":0,"rating":5,"reply":"We are overjoyed to hear that Rochelle was very helpful and accommodating in assisting you with finding the perfect storage solution for your belongings. Thank you for sharing your positive experience with Extra Space Storage!","replyTime":"2024-09-06T09:02:00","review":"Rochelle was very helpful and accomodating! She helped me pick out the perfect storage for my belongings. I was very satisfied with her service and Extra Space Storage as a whole.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"James D."},{"reviewId":"6024eac5-107a-4da6-b5ec-35e3bf4b3b13","range":0,"rating":5,"reply":"We're pleased to hear about your successful visit to Extra Space Storage on Seybold Rd, Madison WI. Thank you for the great feedback!","replyTime":"2024-09-06T14:03:00","review":"My visit to Extra Space Storage on Seybold Rd, Madison WI was a smashing success.  Assistant Manager Rochelle Stanley was able to sort my account changes, making my day a better one.  Thanks for the great service.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Cathleen M."},{"reviewId":"1db54c9d-9c55-4bdf-866a-57b70ec774c5","range":0,"rating":5,"reply":"We're happy to hear Rochelle provided excellent service and helped you find what you needed at a good price. Thank you for your review.","replyTime":"2024-09-03T08:31:00","review":"Rochelle at the front desk helped me find exactly what I need at a good price excellent service thank you","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Alan U."},{"reviewId":"6bb752e6-800b-4370-b21d-5e61ec501d1c","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're pleased to hear that you found our service helpful and quick. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-27T12:07:00","review":"helpful and quick","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"Max T."},{"reviewId":"4bb2861b-dcb3-4d06-ad3a-0c16304a15f8","range":0,"rating":5,"reply":"We're happy to hear about your fine experience with us. Thank you for your kind words!","replyTime":"2024-08-27T17:13:00","review":"I had a fine experience . The person who helped me was kind , helpful & professional .","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"Edward M."},{"reviewId":"870762c0-f48f-4504-9a75-dba66b433eaa","range":0,"rating":5,"reply":"We are overjoyed to hear that Ms. Rochelle was very friendly and helpful. Thank you for sharing your experience, Benny Ponce Juarez!","replyTime":"2024-08-24T09:14:00","review":"This morning was amazing Ms Rochelle was very friendly and helpful thanks a lot Ms Rochelle!!","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"Benny P."},{"reviewId":"51008568-b80e-49c0-90b6-b7eb9e6d0993","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear Rochelle was friendly, professional, and helpful during your visit. Thank you for sharing your experience with us!","replyTime":"2024-08-23T09:49:00","review":"Rochelle,\nWas Friendly, Professional and Helpful during my visit! Thank you Rochelle","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Patrick S."},{"reviewId":"52f9a2a0-d7d4-4a61-8a40-7cb30728fa4e","range":0,"rating":5,"reply":"Thank you for your review, Chris Howard. We are pleased to hear that Rochelle Stanley provided quick and easy service for you.","replyTime":"2024-08-23T10:03:00","review":"Rochelle Stanley a great worker and made everything quick and easy","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Chris H."},{"reviewId":"96a058ec-7497-4822-bba6-a1310a84db09","range":0,"rating":5,"reply":"We're excited to hear that Rochelle was nice and kind to you during your storage unit shopping experience. Thank you for sharing your positive feedback!","replyTime":"2024-08-23T11:15:00","review":"I like say thanks to Rochelle for being nice to me and kind. In my shopping No experience looking for storage units.","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Jamal R."},{"reviewId":"b561a861-b290-4509-8a32-42a303b0d070","range":0,"rating":5,"reply":"We're excited to hear that Michelle was very helpful. Thank you for sharing your experience, Sammy Smith!","replyTime":"2024-08-23T11:15:00","review":"Thanks michelle for being very helpful","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Sammy S."},{"reviewId":"1590e744-91ef-418b-b43c-e7e2fd63dcff","range":0,"rating":5,"reply":"We are overjoyed to hear that you had a nice experience with our service. Thank you for taking the time to provide feedback.","replyTime":"2024-08-23T13:20:00","review":"Nice service, quick and clear.","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"yifan y."},{"reviewId":"f1c004c8-0cfd-40ed-98e9-115bb070ddd4","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear that Rochelle Stanley provided great help with a smile. Thank you for recommending us to others.","replyTime":"2024-08-21T15:31:00","review":"Rochelle Stanley was great help I came in at the last minute when they were getting ready to close and she helped me with all smiles and she was a pleasure to do business with recremend them to any one","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Aaron P."},{"reviewId":"29dd2548-5490-4d81-a822-20420aca5393","range":0,"rating":5,"reply":"We're overjoyed to hear that Rochelle is so helpful and kind. Thank you for your feedback.","replyTime":"2024-08-17T11:48:00","review":"Rochelle is so helpful everytime i need something she is so kind.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Jonas G."},{"reviewId":"4d644956-df12-4f9b-baa2-7898ffb26b5b","range":0,"rating":5,"reply":"We are overjoyed to hear that Rochelle is doing amazing! Thank you for sharing your experience with us.","replyTime":"2024-07-28T07:37:00","review":"Rochelle is doing amazing! ????","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Deanna H."},{"reviewId":"6c9ced95-bd6c-4a83-abfd-be2111910e55","range":0,"rating":5,"reply":"We're elated to hear that Rochelle was very nice and helpful. Thank you for the positive feedback!","replyTime":"2024-07-26T08:20:00","review":"Rochelle was very nice and helpful and they have great prices for storage units","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"Ashley F."},{"reviewId":"2bcbd63e-e095-4c9d-ae38-db0021f91ee9","range":0,"rating":5,"reply":"We're ecstatic to hear you had a great experience at Extra Space Storage! Thank you for your feedback.","replyTime":"2024-07-26T10:46:00","review":"Great service!","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"PATRICIA Z."},{"reviewId":"e8685d53-33dc-4318-b95e-dd3498214fde","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Racheal! We're glad Rochelle could assist you with your questions and provide reassurance about the safety of your property.","replyTime":"2024-07-25T16:45:00","review":"I was there for some questions about my storage unit and Rochelle was so helpful and she reassured me that my property is safe and the locks were very good thanks Rochelle","source":"Google","submissionTime":"2024-07-25T00:00:00","userName":"racheal h."},{"reviewId":"0dd6673f-6a94-4d20-bf2f-579aa270d8f5","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Rochelle! Thank you for sharing your feedback.","replyTime":"2024-07-24T13:46:00","review":"The employee Rochelle is amazing she is the most educated black women in the business best service I ever had","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Sharon S."},{"reviewId":"037257e3-43ae-400a-ba69-6b9f99768082","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Extra Space Storage. Thank you for your kind words about our clean and secure units, as well as our great customer service. We will be sure to pass along your compliments to Samantha and the rest of our team. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-18T16:30:00","review":"I’ve had a great experience so far with Extra Space Storage. I had a not so positive experience w the previous company I rented a storage unit from, so I really appreciate the ease of contact and clean and secure units. The customer service has been great as well. Today I worked with Samantha. She was fantastic! She answered all my questions and was friendly and polite. The previous person I talked to in the office (can’t remember her name) was very helpful as well.","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Dean D."},{"reviewId":"e52742f2-feca-45bd-9d86-cfee8400f375","range":0,"rating":5,"reply":"We're overjoyed to hear that Deanna and Rochelle were able to assist you during your time of need. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-14T08:13:00","review":"Deanna and Rochelle got us to our unit with no issues. They were very professional and helped in this desperate time of need. Thanks again ladies for all your hard work. It is appreciated!","source":"Google","submissionTime":"2024-07-14T00:00:00","userName":"Dezirae Z."},{"reviewId":"115796c3-c7b1-4d91-9d36-b9cc2744cec3","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Extra Space Storage. We are overjoyed to hear that you found our team and facility to be respectable and accommodating. Thank you for recommending us to others!","replyTime":"2024-07-07T09:23:00","review":"Great experience, in everyday. I recommend Extra Space Storage to anyone.\n\nRespectable, down to earth people. Even customers I had met while in the storage area were respectable and happy with there choice.","source":"Google","submissionTime":"2024-07-07T00:00:00","userName":"Jane"},{"reviewId":"04c8605d-30b3-4612-b890-a0d61903cca7","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-29T08:10:00","review":"Friendly and helpful service!","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Tricia H."},{"reviewId":"9d7c07ff-b6f3-48b5-9616-b55bd4855c38","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with our team at (608) 276-7867. Thank you for recommending us for future assistance!","replyTime":"2024-06-29T11:30:00","review":"Great service lovely energy and always helping the best they can. Strongly suggest them for future assistance.","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Shandrell S."},{"reviewId":"127e29dd-4f47-4897-a2d9-a761fc3ea23b","range":0,"rating":5,"reply":"Thank you for the kind words, Tiffany. We're glad Deanna was able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2024-05-01T12:47:00","review":"Deanna was such great help and was able to answer every question! Great place to go too for your storage needs!","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Tiffany T."},{"reviewId":"e2d60c09-8981-44ce-bf30-6867096b9610","range":0,"rating":4,"reply":"We deeply cherish Deanna's excellent customer service skills. Thank you for sharing your positive experience with us.","replyTime":"2024-06-25T08:35:00","review":"Deanna is great help and very good with customers","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Michelle W."},{"reviewId":"96e98f25-fc54-4314-8030-9ccd0b88ec65","range":0,"rating":5,"reply":"We're elated to hear that Deanna provided exceptional service in helping you choose the right storage unit. Thank you for your review!","replyTime":"2024-06-25T09:18:00","review":"Deanna went above and beyond to ensure we selected the right size storage unit for our belongings. We couldn't have done it without you!","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"jenna t."},{"reviewId":"26a10a3a-b384-4150-8088-6fdb52d4b574","range":0,"rating":5,"reply":"We are pleased to hear that you had a positive experience with our storage facility. Thank you for taking the time to leave a 5-star review. We appreciate your feedback and are glad to hear that Deanna provided excellent service.","replyTime":"2024-06-05T18:58:00","review":"This location had served me well. Never had any issue with my unit, security, leaks, etc.  I’m taking the time to leave a review on a storage unit tho, because I never thought I’d be getting great service. They answered the phone and were present when I got the unit and Deanna the manager there made sure to follow up if I missed a payment and was patient. So here I am, leaving a 5 Star for 5 Star service on a unit moved my own stuff into lol, but what can I say other than well deserved.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Nick S."},{"reviewId":"3cb7684a-2811-49a3-b8af-07f9fbf2a0a1","range":0,"rating":1,"reply":"We're sorry to hear about your experience with our pricing. Please contact us at (608) 276-7867 so we can address your concerns. Thank you.","replyTime":"2024-06-03T07:48:00","review":"Raised my rate by 62% after a couple months.  All Extra Space Storage locations do this.  Their business model is literally bait and switch.  There should be a class action lawsuit against them.","source":"Google","submissionTime":"2024-06-02T00:00:00","userName":"Billy B."},{"reviewId":"fc0ae551-d5c9-4d13-a73d-fe2ea3343ca9","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Deanna at (608) 276-7867. We are thrilled to hear that she provided excellent customer service and made sure you felt comfortable with your decision.","replyTime":"2024-05-17T09:10:00","review":"Deanna provided excellent customer service. In addition to being personable, she was knowledgeable. She provided detailed and specific information about the various storage options. I felt that she was truly interested in ensuring that I felt comfortable with whatever decision I made.","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"Eddie S."},{"reviewId":"fa5a957b-96e3-4ba9-948c-234be9e67904","range":0,"rating":5,"reply":"We're delighted to hear that Deanna provided top-notch professionalism and was very helpful. Thank you for sharing your experience with us.","replyTime":"2024-05-14T18:49:00","review":"Deanna was awesome. Very helpful and top notch professionalism.","source":"Google","submissionTime":"2024-05-14T00:00:00","userName":"Kendall R."},{"reviewId":"4bd5951e-76cd-41fd-a3b6-4f76ca8acac5","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! Thank you for choosing Extra Space Storage for the third time. We look forward to continuing to provide helpful and efficient service for all your storage needs.","replyTime":"2024-05-13T17:20:00","review":"Helpful and efficient! This is the third time I come back for extra space.","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Joanna L."},{"reviewId":"d456cfa2-16fa-495b-99bc-a08ced2ce0be","range":0,"rating":5,"reply":"Thanks, Mike! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Deanna was able to provide that for you! Please call us at 888-storage whenever you need us.","replyTime":"2024-05-09T08:20:00","review":"Deanna is a lifesaver.  Our apartment move in fell through when the rent was raised through the roof on the move in date leaving us with a big Uhaul full and no apartment.  Deanna has us in the right space in about 15 minutes flat\nGod bless her and God bless ESS !","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Mike R."},{"reviewId":"e628da95-cd15-4f34-ba9d-c9c3a73c4117","range":0,"rating":4,"reply":"Hi Jiaqi! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2024-05-08T11:28:00","review":"Gooooooooooooood service and specific intros to different plans","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"jiaqi z."},{"reviewId":"8000fda1-695e-4f21-ac8a-739c6e60b703","range":0,"rating":5,"reply":"Hi Cowana, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2024-05-06T14:06:00","review":"Great consumer service only needed the storage for 3 days they have a deal going get the first months free so definitely came in handy everywhere else want a month worths of rent they didn’t so I’m forever grateful to them.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Cowana C."},{"reviewId":"c454db30-b75e-49ac-934e-ec71741e3e34","range":0,"rating":5,"reply":"Thanks for the positive review, Suzanne!  We work hard to keep our facilities safe and clean for our customers. We're here to help at 888-storage whenever you need us.","replyTime":"2022-12-29T16:00:00","review":"Considering relocating to Wisconsin and will need storage until we find a place. Spoke with Deanna, she was so professional and helpful, probably the best customer service I've seen in a long time and I feel confident I will not regret doing business here!! Thank you so much Deanna you just took a lot of stress off of our move, I look forward to doing business with you soon ??","source":"Google","submissionTime":"2024-04-29T00:00:00","userName":"Suzanne L."},{"reviewId":"97c96e11-22a5-4f3c-a999-cc593d03cc96","range":0,"rating":5,"reply":"We're grateful for your rating, Ben. Call us at (608) 276-7867 if you have any questions or need assistance with your rental!","replyTime":"2022-06-20T11:30:00","review":"The place is getting cleaner and cleaner!","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Ben N."},{"reviewId":"bb950c00-654c-415a-8428-278bef8c5345","range":0,"rating":5,"reply":"Thank you for your 5-star review, Mickey. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2024-04-22T12:31:00","review":"My Grandpa rents a unit here, came to help him load stuff up it’s a nice facility","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Mickey v."},{"reviewId":"e4322f83-86a7-438c-83d1-b712a7fb0552","range":0,"rating":5,"reply":"Thanks for the positive review, Julie! We are glad you had a great experience with Deanna. Call us at 888-storage whenever you need us.","replyTime":"2022-11-22T14:08:00","review":"Deanna is awesome!  Would definitely come here again.","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Julie T."},{"reviewId":"2490f2b3-23b6-4003-8671-94f35c2768c9","range":0,"rating":5,"reply":"Thanks for the awesome review, Aj! We work hard to meet the expectations of our customers, and we're happy to hear Deanna hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2024-04-12T13:58:00","review":"Came in for service request and the manager Deanna was so nice","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"AJ R."},{"reviewId":"3085632a-dc06-4a97-8f95-020b05d336ac","range":0,"rating":5,"reply":"Thank you, Crystal. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-12-29T16:08:00","review":"????","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Crystal G."},{"reviewId":"520e6dd5-974e-4b7e-b648-cde8bf755338","range":0,"rating":5,"reply":"Hi Amy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2024-04-12T13:46:00","review":"Excellent customer service. Very easy to work with","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Amy J."},{"reviewId":"1ea72e48-cd65-4dbf-be2e-23d53387ea64","range":0,"rating":3,"reply":"Hi Brett, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (608) 276-7867?\r","replyTime":"2024-04-08T12:19:00","review":"I decided to go elsewhere as I felt my items were not safe. No gates, cameras not even a fence!","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Brett K."},{"reviewId":"07d772a6-688e-47fc-8c6c-0bec05278d60","range":0,"rating":5,"reply":"We think Deanna is great too! Thanks for the positive review, Shaina. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-08T11:17:00","review":"Deanna’s Great!!","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Shaina T."},{"reviewId":"e09a67c6-97b7-48ed-97be-a716f4a3e073","range":0,"rating":5,"reply":"Hi Spider! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2024-03-26T09:40:00","review":"Best storage places around ??","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Spider D."},{"reviewId":"bd8d08ed-bb0d-474d-8a8f-6283b000e5e2","range":0,"rating":5,"reply":"Thank you for the review, Jackie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-28T10:11:00","review":"Very nice lady, very helpful when needed. Ask her anything she’ll figure it out.","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"jackie h."},{"reviewId":"048fbf99-8871-48ce-921c-a423dad108fc","range":0,"rating":5,"reply":"Thanks for the awesome review, {bsu}breacher! We work hard to meet the expectations of our customers, and we're happy to hear Deanna hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2024-03-20T12:29:00","review":"Had a really Great stay there. Deanna was really helpful and professional. Even when asking for directions she was able to satisfy all my needs! Hard worker 5 star review.","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"{BSU}Breacher “."},{"reviewId":"3805b079-8441-458d-9f90-9c4a52da56fb","range":0,"rating":5,"reply":"Hi Kay! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2024-03-20T13:49:00","review":"Great prices . Awesome staff","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"kay c."},{"reviewId":"cba8bbca-72e0-4bd7-874c-cdb15bbebe32","range":0,"rating":5,"reply":"Thanks for the awesome review, Tiffany! We work hard to meet the expectations of our customers, and we're happy to hear Deanna hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2024-03-20T14:49:00","review":"Best place to go!! Deanna definitely deserves 5 stars","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Tiffany T."},{"reviewId":"dabd073d-844e-4f88-a913-584c314204e1","range":0,"rating":5,"reply":"Thank you, J. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-02-25T16:17:00","review":"Person in office gave excellent service.","source":"Google","submissionTime":"2024-02-25T00:00:00","userName":"J L."},{"reviewId":"f3959bb1-2c42-4c91-adb0-57467d5b65d1","range":0,"rating":1,"reply":"We appreciate your honest review, Mike. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are sorry this wasn't made clear to you! Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2024-01-19T11:35:00","review":"Beware! They reel you in with a somewhat good price. Then they tell you that because of supply and demand your rent has doubled. There is no demand or supply shortage at my storage units. Anyone can drive through and see the unused storage units. Rip off artists. Have only dealt with online customer support.","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Mike H."},{"reviewId":"f339653f-74c9-4109-8121-a7df46f51a12","range":0,"rating":4,"reply":"Hi Jesus! Thank you so much for the positive review. We are happy to have you store with us. We appreciate your honest feedback and will be reviewing it further. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2024-01-03T08:56:00","review":"The place is ok, the lady at the front desk can do better at customer service but luckily u only need to deal with her one.\nThey go to an awesome website. u can do everything in there.\nDownside is place is really sketchy at night.","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"Jesus A."},{"reviewId":"a188dc1d-c955-47c3-a18a-a359ddea0726","range":0,"rating":5,"reply":"Hi Les, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2024-01-01T10:21:00","review":"Wonderful experience renting from Extra Space Storage. They went beyond trying to find the perfect unit. Highly recommend their facilities.","source":"Google","submissionTime":"2024-01-01T00:00:00","userName":"Les M."},{"reviewId":"6a1647f3-1efc-4899-954c-5fecbc539a32","range":0,"rating":5,"reply":"Thank you for the review, Kevan! We pride ourselves on having a friendly, accommodating staff and are so happy Rochelle and Deanna were able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2023-11-06T14:48:00","review":"Rochelle and Deanna were amazing and helped me get the unit I needed! Appreciate you","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"Kevan G."},{"reviewId":"a24bf855-962f-457c-950b-3670ce77edad","range":0,"rating":5,"reply":"Thanks for the awesome review, Celvin! We know our customers value secure facilities and professional staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2023-12-28T08:36:00","review":"Very professional staff  safe secure location would recommend to friends and family","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Celvin H."},{"reviewId":"a4c055c1-8b55-44cb-9b32-1afba8ca0e48","range":0,"rating":5,"reply":"Thank you for the kind words, Justin. We're glad Deanna provided you with excellent customer service. Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-12-23T10:56:00","review":"Deanna Hoffman provided excellent service and promptly answered all my questions. Very professional!","source":"Google","submissionTime":"2023-12-22T00:00:00","userName":"Justin S."},{"reviewId":"22eb86bb-c18a-4f08-b411-439f297c41e0","range":0,"rating":5,"reply":"Hi Jesse, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2023-12-04T12:17:00","review":"Excellent service. They had my unit ready as soon as I walked in the door. Answered all my questions and gave me a tour of facility. The unit was clean and ready. Couldn't have asked for more.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Jesse R."},{"reviewId":"925ff11a-71b1-4290-bf08-a727c530b845","range":0,"rating":5,"reply":"Hi Lit'l, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ralph! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-14T09:29:00","review":"Mannn If yall want the right Storage go Holla At Ya Boi Ralph my guy was Prime Example of Awesome Trueness Customer Service, Ralph will get you right No Doubt. What u still reading this  for Go RUN AND GET YA STORAGE UNIT.????????????????????????","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"Lit'l B."},{"reviewId":"985297c7-3585-4cc5-859d-fc2e9c439ec7","range":0,"rating":5,"reply":"Thank you for the review, Steve! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-01T15:13:00","review":"Without going into details, I appreciated that the manager (Deanna) and the associate (Jennifer) were helpful and very much willing to work to settle a problem.  This location gets an A+ in customer relations!  Thanks!","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"Steve S."},{"reviewId":"2c41770a-4b5b-4604-9d79-e646123f7284","range":0,"rating":5,"reply":"Thank you for your 5-star review, Isaiah. We are happy you had a great experience with Jennifer. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2023-11-30T12:00:00","review":"Jennifer was great service ????","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"isaiah r."},{"reviewId":"09fe3b26-c0a8-4ad1-bfb8-359780ce11af","range":0,"rating":5,"reply":"Thank you for the kind words, Bk! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.\n","replyTime":"2023-11-27T12:22:00","review":"Great customer service very helpful","source":"Google","submissionTime":"2023-11-27T00:00:00","userName":"bk s."},{"reviewId":"edbb2f74-0288-4e3f-9672-ddceea7f816d","range":0,"rating":5,"reply":"Erica, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-11-18T13:10:00","review":"Very helpful and super easy to book, move in day went very smooth.","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Erica G."},{"reviewId":"e6d613cc-9925-4077-8454-7d2856fd5e45","range":0,"rating":5,"reply":"Thank you Linda! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-11-09T12:09:00","review":"I am very pleased with the helpful service at Extra Space Storage. The facility is clean and well-organized. It is a great place to store your treasures.","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Linda B."},{"reviewId":"b1894b8a-3012-4457-b28e-9862c27875fb","range":0,"rating":5,"reply":"Hi Nina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2023-11-03T11:08:00","review":"Able to help me get into a unit at the last minute and even helped me after hours!!! Amazing!","source":"Google","submissionTime":"2023-11-03T00:00:00","userName":"Nina M."},{"reviewId":"da6d5c8c-9b3c-417f-862c-6d28e0e4066c","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Amber! We're glad Deanna helped you so much, answered all of your questions, and stayed patient. Stop by our office or give us a call at (608) 276-7867 if you need assistance or have any questions. ","replyTime":"2023-11-03T07:59:00","review":"Deanna helped me so much and answered all of my questions. Stayed patient and was very respectful and kind!","source":"Google","submissionTime":"2023-10-31T00:00:00","userName":"Amber D."},{"reviewId":"19fcde56-d72b-4b8e-bb88-b9ae2db82da4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Luis! We're happy we were able to provide a smooth rental experience. Please stop by the office or call 888-storage if you need anything.","replyTime":"2023-10-19T10:32:00","review":"It was easy, quick and great price for the unit I rented. Also great customer service.","source":"Google","submissionTime":"2023-10-19T00:00:00","userName":"Luis R."},{"reviewId":"b84ba339-6221-4eb6-a8e5-01c358783d15","range":0,"rating":5,"reply":"Hi Kenneth, thank you for your review! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-19T11:58:00","review":"Clean storage, awesome manager, and great price ??","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Kenneth W."},{"reviewId":"f303537a-f8b0-4825-8e1a-581ca8312e71","range":0,"rating":5,"reply":"Thanks for the awesome review, Aldene! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-09-11T10:27:00","review":"This is the best experience I've had renting storage. I also absolutely love the receptionist. She is pleasant and helpful which is very hard to find good workers. I was also running late and she waited for me. I am so grateful that I will be renting another unit.","source":"Google","submissionTime":"2023-09-11T00:00:00","userName":"Aldene C."},{"reviewId":"58532379-a295-4181-bbf9-f4dd1c7254b3","range":0,"rating":5,"reply":"Thank you for your review, Kelly! Providing renters with clean and well-equipped facilities is our top priority. We're glad we were able to meet your storage needs and that Deanna was as helpful as can be. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-09-05T12:29:00","review":"I used the climate control unit for a month in between leases. It was definitely relatively clean for a storage unit and the carts available to us were extremely helpful! Deanna helped me rent the unit and during move out and she was super friendly and knowledgeable.","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"KELLY T."},{"reviewId":"4717f8aa-89b0-40ae-a725-e558ee3843cc","range":0,"rating":5,"reply":"Hi Peter, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2023-09-04T10:41:00","review":"Got the perfect place. Price a little much but happy with unit and location.","source":"Google","submissionTime":"2023-09-04T00:00:00","userName":"Peter"},{"reviewId":"867a5733-cbca-4d8a-9466-9e17fe7e8f0f","range":0,"rating":3,"reply":"Hi Maurice, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at (608) 276-7867 so we can make it right. ","replyTime":"2023-09-02T09:17:00","review":"Exceptional customer service","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Maurice J."},{"reviewId":"3a40130d-0d98-43ca-9f4e-971ae54a6b03","range":0,"rating":5,"reply":"Thank you for the kind words, Paul. We're glad our team has been professional and courteous to work with! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-09-02T13:49:00","review":"The people are ESS were professional and courteous. The large space I rented was clean and easy to unload all of my apartment belongings into the space. Overall a great experience!","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Paul C."},{"reviewId":"3c653270-d5ab-45f5-b80c-b666a54d2e66","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kool! Don't hesitate to reach out if you need anything!","replyTime":"2023-05-06T11:53:00","review":"Clean location","source":"Google","submissionTime":"2023-08-22T00:00:00","userName":"Kool K."},{"reviewId":"f1333520-2d7d-42bc-b042-afe57359860b","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Heath. Stop by our office if you need assistance or have any questions.","replyTime":"2022-08-30T12:12:00","review":"Place has lots of units and different ones for what you’re looking even indoor units that are temp controlled!! Ask for Deanna! She is very knowledgeable and great to work with!","source":"Google","submissionTime":"2023-08-21T00:00:00","userName":"Heath D."},{"reviewId":"4d289045-0c97-429b-901d-54688291071a","range":0,"rating":5,"reply":"Thank you for the review, Heath! We are glad Deanna has been great to work with and that the cleanliness of the facility has been positive. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-05-17T09:57:00","review":"Clean property, good manager. Deanna is very Helpful and the Best!!!","source":"Google","submissionTime":"2023-08-21T00:00:00","userName":"heath d."},{"reviewId":"d5445af4-7aea-4f42-9fac-5ccc2da1557a","range":0,"rating":5,"reply":"Thank you for the kind words, Andrea. We're glad Rochelle was able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-08-14T10:06:00","review":"I haven't moved my stuff in yet, but the process to get everything set up was very easy. Rochelle was incredibly helpful!","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Andrea P."},{"reviewId":"81b7f048-dafc-4755-b0cc-08f0743c9132","range":0,"rating":5,"reply":"Thank you, J. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-07-16T15:18:00","review":"Great staff and grat service","source":"Google","submissionTime":"2023-07-15T00:00:00","userName":"J A."},{"reviewId":"dbc1d52b-e5bf-4055-8842-827afb75b360","range":0,"rating":5,"reply":"Thank you for the kind remarks, Melissa! We're so happy to hear we have your recommendation! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-09-13T14:55:00","review":"Super helpful, undecided on the size we needed and got great feedback. Would definitely recommend","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Melissa R."},{"reviewId":"008e1e22-2f95-44d1-8469-c056b64b72c5","range":0,"rating":5,"reply":"Hi Drdan! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2023-06-30T09:17:00","review":"They offer an excellent mix of in-person office as well as online resources.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"DrDan"},{"reviewId":"2c98bc52-9220-42a7-8e1d-34208735f6cc","range":0,"rating":5,"reply":"Hi Hailey!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2023-06-30T09:10:00","review":"Amazing Costumer service!","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Hailey C."},{"reviewId":"eea60322-31b8-4c4c-a27f-5fd7ea5ebc0f","range":0,"rating":5,"reply":"Thank you, Grace! It's wonderful to hear you had a positive experience with us and that Deanna was great to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (608) 276-7867 if anything comes up!","replyTime":"2023-06-30T09:14:00","review":"I had such an amazing experience! Deanna Hoffman was who I talked to and she was the best. Answered all the questions perfectly and was so kind. She is the best!!","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"grace"},{"reviewId":"780f4140-3c12-4800-9f24-5ee3284bd4c2","range":0,"rating":5,"reply":"Thanks for the awesome review, Gretchen! We work hard to meet the expectations of our customers, and we're happy to hear Deanna hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2023-06-30T09:18:00","review":"The limit does not exist how much I appreciate Deanna and the work she does at E.S.S.  This location has been the cleanest I’ve seen it in a long time.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Gretchen W."},{"reviewId":"0818c634-2f0c-4e4f-90ae-4314187064cc","range":0,"rating":5,"reply":"Thank you for the kind words, Kaydee. It's wonderful to know how professional and courteous Deanna has been to work with. Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-06-30T09:19:00","review":"Deanna was professional and courteous. Definitely enjoyed their customer service to that of Uhaul. Would recommend.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Kaydee B."},{"reviewId":"c72a9022-249b-4c82-9e17-35605afe2e1d","range":0,"rating":5,"reply":"Thanks for the awesome review, Jojo! We work hard to meet the expectations of our customers, and we're happy to hear Deanna hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2023-06-30T10:38:00","review":"Deanna is amazing.  She gets the job done and makes you laugh while doing it!","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Jojo"},{"reviewId":"599dd631-f49c-473d-89de-1928fd2adac9","range":0,"rating":5,"reply":"Thank you, Laura. Here at Extra Space Storage, we are committed to being the most convenient, clean and professional storage solution in your neighborhood. Call us at 888-storage whenever you need us.","replyTime":"2023-06-27T11:39:00","review":"Friendly and helpful people on line and in person. Storage was clean and easy to find. Two huge dumpsters available for extra cardboard and \"stuff\".","source":"Google","submissionTime":"2023-06-27T00:00:00","userName":"Laura R."},{"reviewId":"7ea126ea-05be-4e01-b694-d6530fb5ace0","range":0,"rating":5,"reply":"Thank you for the kind words, Livinman. We're glad our team was able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-06-16T09:42:00","review":"The lady is really helpful and good looking as well.","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Livinman U."},{"reviewId":"567c1a43-3c11-4a3f-85bc-7b048af2e85e","range":0,"rating":1,"reply":"Hi Dean, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?\n","replyTime":"2023-03-06T20:54:00","review":"My rent went up 50 percent after only six months. That is exorbitant and outright usary. I am horrified!","source":"Google","submissionTime":"2023-05-31T00:00:00","userName":"Dean"},{"reviewId":"1093f460-063d-4cb1-9627-a8aad668efcd","range":0,"rating":5,"reply":"Hi Mzladyc, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Rochelle! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-05-01T13:15:00","review":"I spoke with Rochelle and was very kind and friendly and I got all the answers I needed to figure out just what I wanted and how much space I would need to purchase thanks Rochelle for your help","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"Mzladyc s."},{"reviewId":"45ec40c1-ebef-4f3e-b2fd-785b808f1456","range":0,"rating":5,"reply":"Thank you for the kind words, Charles. We're happy to hear Rochelle was helpful and friendly to work with! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-04-29T15:00:00","review":"Rochelle Stanley was very helpful, friendly , and she made me feel like choosing this storage was the best idea.","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Charles C."},{"reviewId":"b453d31c-738d-4957-8979-3b508ad372cd","range":0,"rating":5,"reply":"Thank you for the kind words, Daron. We're glad Rochelle was great to work with! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-04-29T14:57:00","review":"My experience was great. Rochelle, one of the staff members there, very good at what she does there and assured me good service. Thanks!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Daron H."},{"reviewId":"eb6e5d1a-2f8a-4551-a74d-943b58ab5bdb","range":0,"rating":5,"reply":"Thank you for the kind words, Billie. We're glad our team has been kind and helpful! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-04-29T09:45:00","review":"very nice & helpful , looked into what would be the best option for me instead of charging the most expensive , the units are nice with the new doors & locks","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Billie H."},{"reviewId":"68a87439-344b-469a-bf29-32e779d3ef17","range":0,"rating":5,"reply":"Hi Turkessa, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deanna! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-04-29T09:46:00","review":"I love this place! It was really helpful for me in my time of need! Deanna was great and very knowledgeable! Very kind Staff!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Turkessa H."},{"reviewId":"1f24e046-25cf-4ee2-8621-40f4923809f8","range":0,"rating":5,"reply":"Thanks for the awesome review, Yajaira! We work hard to meet the expectations of our customers, and we're happy to hear Deanna hit the mark for you! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2023-04-29T09:38:00","review":"Deanna is the best! She is super helpful!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Yajaira H."},{"reviewId":"aeb45632-ffaa-4f97-9630-9c503e5b2399","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Karina! If you need any assistance the future feel free to stop by or call us at (608) 276-7867.","replyTime":"2023-04-29T11:38:00","review":"Deanna was extremely kind and helpful, really appreciated her!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Karina P."},{"reviewId":"ae942301-7802-47be-b0df-d34f5a72501c","range":0,"rating":5,"reply":"Thank you for the kind words, Megan. We're glad Deanna went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-04-29T14:14:00","review":"Was looking for the right space unit and Deanna was nothing short of helpful! She went above and beyond to get me the best proved me with the best unit for my price! Please go see her and she can help you!!!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Megan W."},{"reviewId":"250e11d5-0372-44ba-9116-6f599b1ee2d2","range":0,"rating":5,"reply":"Hi Aaron!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2023-04-25T15:21:00","review":"Great","source":"Google","submissionTime":"2023-04-25T00:00:00","userName":"Aaron H."},{"reviewId":"daa96739-a405-4126-b832-725ef39d757f","range":0,"rating":5,"reply":"Alexis, we are so happy to hear that Deanna could accommodate you and answer all your questions. Thank you so much for choosing Extra Space Storage! Call us at 888-storage whenever you need us.\n ","replyTime":"2023-04-24T09:12:00","review":"Called in with some questions regarding getting a unit. Talked with a lady named Deanna and she was amazing! Very informative and amazing customer service!","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"Alexis B."},{"reviewId":"4064e3f7-6011-4fd9-b851-6c2bc74f1284","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Maxwell. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (608) 276-7867 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2023-04-15T09:41:00","review":"Moved us into a unit half the size of our existing one for only $10 less per month, all while promising one at a same size. When we did cram our items into the small unit, we realized we weren't given a lock.","source":"Google","submissionTime":"2023-04-14T00:00:00","userName":"Maxwell B."},{"reviewId":"91f5a4f7-ffeb-430e-abbc-0a9a180a334f","range":0,"rating":5,"reply":"Hi Shannon, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable, and accommodating staff, so we are thrilled to hear that you had such a positive experience renting with Deanna! Your recommendation means so much to us! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-04-12T18:28:00","review":"Deanna is amazing! Always available to help, incredibly friendly and thoroughly knowledgeable, and very accommodating. There could not possibly be a better storage place to entrust with valuable items in a huge part thanks to Deanna's fantastic attitude and attentive management. Would recommend Extra Space Storage on Seybold regardless of space needed or items needed to be stored thanks to Deanna!!!","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Shannon S."},{"reviewId":"282bb3b0-edf9-4d28-ac27-613095659294","range":0,"rating":3,"reply":"Hi, Frank. Thank you for leaving a rating. We strive to always provide a 5-star customer experience. Please let us know how we can improve by calling 888-storage.","replyTime":"2023-03-27T11:12:00","review":"Not sure what to say I have mixed emotions .","source":"Google","submissionTime":"2023-03-27T00:00:00","userName":"Frank T."},{"reviewId":"f2422852-27d7-4500-9e82-2ce66fd2c1f5","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Greg! We're so happy to hear Steven was able to make your rental process quick and easy! Give us a call at (608) 276-7867 if you need any future assistance.","replyTime":"2023-03-20T18:28:00","review":"Reserving a unit with Steven was quick and easy, and the pricing and process was clearly explained.","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Greg B."},{"reviewId":"3b148a6e-ac41-4f47-a1b6-b736cdd86947","range":0,"rating":5,"reply":"Hi Maggie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2023-02-28T09:33:00","review":"goes above and beyond and has great customer service skills never a bad experience.","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"maggie f."},{"reviewId":"911202ec-eedb-42a7-97b6-b21a365a76fd","range":0,"rating":5,"reply":"Hi Ralph, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deanna! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-28T10:07:00","review":"Deanna hand team are awesome here hands down!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"ralph a."},{"reviewId":"39056508-a1c3-4d12-bb26-10bc64a5a1ec","range":0,"rating":4,"reply":"Thank you for the review, Jackie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-28T10:05:00","review":"Very nice lady, very helpful when needed. Ask her anything she’ll figure it out","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"jackie h."},{"reviewId":"b8e01523-db42-4633-a54d-bdd459fddb9d","range":0,"rating":5,"reply":"We think Deanna is great too! Thanks for the positive review, Jennifer. We're glad she really knows her stuff about storage. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-28T11:44:00","review":"Deanna was so great and friendly. She really knows her stuff about storage. Thank so much Deanna","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Jennifer A."},{"reviewId":"71ce266d-191f-4f59-a48a-5158d516b8e6","range":0,"rating":5,"reply":"Thanks, Cody. We are thrilled you had a great experience with Extra Space Storage. Please call (608) 276-7867 if you have any questions.","replyTime":"2023-02-28T15:06:00","review":"Grade A top choice meat ????","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"cody n."},{"reviewId":"ebe2383b-1a68-4d51-8784-ed0ca4485d3a","range":0,"rating":5,"reply":"Hello Keira, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (608) 276-7867 if you need anything.","replyTime":"2022-06-20T11:29:00","review":"Great storage! Hot lady with red hair is so nice!","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Keira F."},{"reviewId":"d6c294c0-e58b-4c24-96dc-e60bed52c01f","range":0,"rating":5,"reply":"Thank you for the kind remarks, Jordan! We're so happy to hear we have your recommendation! Let us know if you have questions at 888-storage.","replyTime":"2022-12-29T14:38:00","review":"Amazing to do business with! Highly recommended. Deanna is one of the best employees I have ever seen. So courteous and respectful!","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"jordan p."},{"reviewId":"86011846-638c-4ba3-a4a6-220ad5b8b721","range":0,"rating":5,"reply":"Thank you for the kind words, Makayla. We're glad Deanna was able to help answer your questions! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-02-21T12:11:00","review":"Definitely amazing customer service!!!! Deanna helped me with so many questions and she was very patient! Would highly recommend going to her.","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Makayla B."},{"reviewId":"6fabcce0-f94e-4883-8c42-9a92a47e191a","range":0,"rating":5,"reply":"Hi Ryanna, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deanna! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-21T12:02:00","review":"Highly recommend this place. Deanna is awesome & has always been super helpful with any questions or concerns I have had!","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Ryanna J."},{"reviewId":"a6b25aee-c5f4-41f4-9900-9ce7a09c58cb","range":0,"rating":5,"reply":"Hi Joey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2023-02-21T11:53:00","review":"Love the place and people","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Joey R."},{"reviewId":"28941911-e337-483c-80e2-7fbecff3bf18","range":0,"rating":5,"reply":"Thanks for the positive review, Julie! We are glad you had a great experience with Deanna. Call us at 888-storage whenever you need us.","replyTime":"2022-11-22T14:08:00","review":"Deanna is awesome!  Would definitely come here again.","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Julie T."},{"reviewId":"802efa9e-f2b3-4db1-8597-b84c277004d1","range":0,"rating":5,"reply":"Hi Jack!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2023-02-17T09:13:00","review":"Great storage, excellent service!","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"Jack V."},{"reviewId":"3d182348-c306-4c6f-958e-80ff0fbdbf20","range":0,"rating":1,"reply":"Hi David, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right. ","replyTime":"2023-02-11T10:03:00","review":"Poorly run business, does not know how to invoice. Go some where else.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"David M."},{"reviewId":"fce5b472-530f-492c-b90c-a5256144489f","range":0,"rating":5,"reply":"Thank you for the review, Alizay! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Reach out to Deanna or our team at 888-storage if you need anything, please. ","replyTime":"2023-01-31T12:56:00","review":"Deanna is a very good fit for her job as well as a lot of help when it comes to getting things done and answering questions. We need more people like her to make tasks simple and easy with help like her!","source":"Google","submissionTime":"2023-01-31T00:00:00","userName":"Alizay H."},{"reviewId":"9295a82f-a172-45af-a3d4-a4f49959251f","range":0,"rating":5,"reply":"Hi Bryant, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.","replyTime":"2023-01-30T12:22:00","review":"Decent price for sized units. Friendly staff, especially the hot tall chick, really down to earth. Space is clean, location is decent.","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Bryant G."},{"reviewId":"1bca5025-92c1-4d98-97d1-f0ab879475fe","range":0,"rating":5,"reply":"Thank you for the kind words, Brian. We're glad Deanna has gone above and beyond to accommodate your needs! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2023-01-28T10:38:00","review":"Have a unit here and Deanna has went above and beyond to accommodate me.and my belongings. Also very new nice clean DRY facility. 3 thumbs up","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Brian O."},{"reviewId":"989354f4-6149-4f33-9536-bf668429beb1","range":0,"rating":5,"reply":"Hi Victoria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2023-01-28T08:40:00","review":"I will come back","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Victoria A."},{"reviewId":"8959b350-1892-4910-9412-c802be05fc0a","range":0,"rating":1,"reply":"Joyce, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2023-01-25T14:57:00","review":"Worse manager the very first day we were moving in she had no clue because we set everything up online and stood there waited fir us to leave and over locked our unit. We work at night because of our dog barking we got accused of living there had police called on us we complained to upper management district manager they refused to speak to us and we dud not have access to our belongings just got email saying they were putting our unit up for auction  today recieved email yesterday. Isn't that wrong.","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Joyce w."},{"reviewId":"b3390b50-b0b5-45a4-88ca-dc71bc331e37","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Ed! We're so happy to hear Deanna was able to walk you through your rental process! Give us a call at (608) 276-7867 if you need any future assistance.","replyTime":"2023-01-14T16:32:00","review":"Deanna walked me through all the steps to transition from the old unit to the new one. She answered all my questions and made it easy. Thank you Deanna!!","source":"Google","submissionTime":"2023-01-14T00:00:00","userName":"Ed L."},{"reviewId":"c7708ff0-f81f-459c-9018-0b54424f3f1b","range":0,"rating":5,"reply":"Hi Benjamin, thanks so much for the positive rating. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2022-12-09T12:22:00","review":"????????","source":"Google","submissionTime":"2022-12-29T00:00:00","userName":"Benjamin R."},{"reviewId":"322a8d3a-1a9f-401e-b031-c4d2324993dc","range":0,"rating":5,"reply":"Thank you, Crystal. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-12-29T15:55:00","review":"??","source":"Google","submissionTime":"2022-12-29T00:00:00","userName":"Crystal G."},{"reviewId":"aa2371d7-ca43-4cea-9071-4217af4cd4c2","range":0,"rating":5,"reply":"Thanks for the positive review, Suzanne!  We work hard to keep our facilities safe and clean for our customers. We're here to help at 888-storage whenever you need us.","replyTime":"2022-12-29T15:45:00","review":"Great place great service clean safe and secure","source":"Google","submissionTime":"2022-12-29T00:00:00","userName":"Suzanne L."},{"reviewId":"f1a3b19d-688c-48c0-b4c0-fc7a7677d5e2","range":0,"rating":5,"reply":"Thank you for the excellent rating, Cee! We're happy we were able to provide a smooth rental experience. We're here to help at 888-storage whenever you need us.","replyTime":"2022-12-29T15:42:00","review":"Quick,  professional and friendly.","source":"Google","submissionTime":"2022-12-29T00:00:00","userName":"Cee G."},{"reviewId":"f3a2bcfa-ea6a-48d7-afe0-6fa7bf4f2670","range":0,"rating":5,"reply":"Hello, Laura. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-12-18T15:06:00","review":"Outside door would not release key. I called the office and Amana came right over to help me at my location. It was very cold and I really appreciated her friendly demeanor and assistance!","source":"Google","submissionTime":"2022-12-17T00:00:00","userName":"Laura B."},{"reviewId":"fdb141d0-1550-4474-8ede-c8ebbb8d2322","range":0,"rating":5,"reply":"Thanks for the positive review, Julie! We are glad you had a great experience with Deanna. Call us at 888-storage whenever you need us.","replyTime":"2022-11-22T14:01:00","review":"Deanna is awesome!","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Julie T."},{"reviewId":"1ef62c9e-f6cc-452f-ada1-d8211826022b","range":0,"rating":5,"reply":"Hi Sara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2022-11-22T12:51:00","review":"Amazing service, kind and helpful. 100% recommend and will be returning","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Sara S."},{"reviewId":"d5e21c1c-2bbe-4f17-be79-c505a01026a1","range":0,"rating":5,"reply":"Hi Maddie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2022-11-22T12:10:00","review":"Customer service was great and I got what I needed no problem! Desk lady is also very helpful!","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Maddie K."},{"reviewId":"1927307d-2bd0-48de-aec5-c4545185d739","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tierra. We are glad Deanna was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2022-11-22T12:04:00","review":"Deanna is one of the most dedicated and driven women I know, her work ethic is incomparable.. and she has the ability to make you laugh at the most stressful of times!","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Tierra M."},{"reviewId":"27b424d2-548a-4436-bb62-91a749292dcc","range":0,"rating":5,"reply":"Hi, Selyna, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-22T12:20:00","review":"Great","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Selyna G."},{"reviewId":"43c2c6e0-0538-4fc6-9c1a-8ceacc3103bc","range":0,"rating":5,"reply":"Thank you, Get. We're thrilled you had a positive experience with Deanna at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-11-22T17:20:00","review":"In my time of Extra Space and working with Deanna, I have been more than pleased. If I could give the units and Deanna 11 stars I absolutely would!!","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Get I."},{"reviewId":"31595be8-a1c0-41da-8662-a08d2efa1f5a","range":0,"rating":5,"reply":"Thank you for the kind words, Jsmailes44! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us.","replyTime":"2022-11-22T17:39:00","review":"One of the best people I know  best customer service","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"jsmailes44"},{"reviewId":"a30a878a-c7e7-4e8d-a890-fc8841ada0a7","range":0,"rating":5,"reply":"Hi Maggie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (608) 276-7867 or stop by the office if you need anything!\n","replyTime":"2022-11-16T09:53:00","review":"Amazing customer service no questions go unanswered! Nice size storage units not matter the size you may need. Highly recommend!","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"Maggie F."},{"reviewId":"c9757d9e-69f9-4187-a166-0c740d7c75ef","range":0,"rating":5,"reply":"We think Deanna is great too! Thanks for recommending us, Kevin. Stop by our office if you need anything in the future! ","replyTime":"2022-11-01T17:31:00","review":"Deanna is excellent to work with. Would recommend to anyone!","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Kevin C."},{"reviewId":"9ee69792-3c36-4ef5-bc6d-e10ed97cd5e7","range":0,"rating":5,"reply":"Thanks for the awesome review, Juan! We know our customers value fairly priced facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2022-11-01T17:29:00","review":"Great service and an awesome price!\nHappy to be a new customer here.","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Juan Q."},{"reviewId":"9fd11131-d6ea-4cd6-8685-3e380d848b0f","range":0,"rating":5,"reply":"Thank you for the kind words, Eli! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage!\n","replyTime":"2022-10-25T13:44:00","review":"Great customer service!","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"Eli P."},{"reviewId":"14d3f9cb-71c1-4140-92bc-db4a8a633ac9","range":0,"rating":5,"reply":"Thanks, Anita! We're so happy you had a positive experience with Deanna at Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-10-13T18:59:00","review":"Deanna treated me very well! I have a lot of respect for her to help take care of my family and my needs! I will recommend people here while she's working!","source":"Google","submissionTime":"2022-10-12T00:00:00","userName":"Anita T."},{"reviewId":"60224a79-f24b-4d92-a4db-a57963ae4971","range":0,"rating":5,"reply":"Hello, Mark. Thank you for the review. We're so glad Deanna could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-10-11T11:02:00","review":"Deanna was amazing and helped me get situated and into the units I need! Appreciate her!","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"Mark K."},{"reviewId":"ac103dd7-6592-42a5-8402-f8f2a981826f","range":0,"rating":5,"reply":"Thanks for the awesome review, Chantelle! We are glad our team provided you with great service! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2022-09-30T13:50:00","review":"Amazing customer service!??","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Chantelle D."},{"reviewId":"73d2dd94-0224-4857-858c-6f06b0707d24","range":0,"rating":5,"reply":"Thanks for the awesome review, Tatt2rob! It's great to hear our team was able to provide you with great customer service! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2022-09-30T13:29:00","review":"Great Customer Service!","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Tatt2Rob"},{"reviewId":"dd451cbf-d90f-4db7-8fe9-93bfc831d29e","range":0,"rating":5,"reply":"Thank you for the kind words, Tijuanna. We're glad our team was nice to work with! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-09-30T12:01:00","review":"The lady there is very nice","source":"Google","submissionTime":"2022-09-29T00:00:00","userName":"Tijuanna L."},{"reviewId":"326917e2-b4dd-48f5-bc2b-f4978af72e36","range":0,"rating":5,"reply":"Thank you for your review, Amy! We love to hear that our customers are happy with Extra Space. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-09-30T11:52:00","review":"Awesome place!!! I HIGHLY recommend ?? ??","source":"Google","submissionTime":"2022-09-29T00:00:00","userName":"Amy R."},{"reviewId":"5de056b6-6e4a-499e-a755-fc080cadf246","range":0,"rating":5,"reply":"Thank you for the excellent rating, Siandra! We're so glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-08-30T15:29:00","review":"Great service and great experience.","source":"Google","submissionTime":"2022-09-27T00:00:00","userName":"Siandra R."},{"reviewId":"80c78e50-50e1-49c7-b4ce-d16f082f9f5f","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review,  Gina! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood.  We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steven. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental!","replyTime":"2022-09-18T15:32:00","review":"The transaction was fantastic! The service also amazing beyond it all! One of their employees was ready to head home for the day and she was so amazing that even stayed a bit to take me to my storage and guide me to my storage as well as show me how to work everything out!! Steven then reached out the next day yo make sure everything was going well! And the storage is exactly what I hoped it to be! A 5 x 10 has lots of room it’s pretty awesome! Looking very forward for the next couple of months with ExtraSpace Storage!","source":"Google","submissionTime":"2022-09-18T00:00:00","userName":"Gina C."},{"reviewId":"22f7d35e-cbb1-41be-a568-f8a54719596a","range":0,"rating":5,"reply":"Hi Dave, Thank you for taking the time to leave your review! We pride ourselves on having a prompt, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2022-09-13T14:46:00","review":"Very prompt and professional","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Dave J."},{"reviewId":"161a73bb-f008-4b26-8dde-29d6972b9126","range":0,"rating":5,"reply":"Thank you for the kind review, Vicki. We're glad Deanna was great to work with! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-09-13T15:41:00","review":"Deanna is great!!","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Vicki S."},{"reviewId":"970d5e05-5d79-4ce8-aac2-26c06f481464","range":0,"rating":5,"reply":"Thank you for your kind words, Cathleen. Security is our top priority and we appreciate that you have trusted us with your belongings! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-09-02T16:08:00","review":"If you want a great place to store things, this is it!\nThey were so quick to help, they are reasonably priced and the staff is professional, personable and as helpful as they possibly can be.\nThe storages are clean, well built, and I have no qualms or concerns about the safety of my items.\nCheck them out first, and you will not be sorry!!!","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Cathleen D."},{"reviewId":"9a85c8cb-11fd-438c-afe8-4ea541f7d576","range":0,"rating":5,"reply":"Thank you, Scott. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-09-01T13:42:00","review":"Super helpful and happy. Great place!","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Scott M."},{"reviewId":"96e77b72-5c3f-4f12-ad1e-4c7941c1f12f","range":0,"rating":5,"reply":"Thanks for the kind words, Chase! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.\n","replyTime":"2022-09-02T15:28:00","review":"Extra Space Storage helped out the leasing company I work for by giving us an amazing deal, and provided some great tips when construction was delayed on the apartments that were being built. On behalf of our entire company we highly recommend going with Extra Space Storage!!","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Chase K."},{"reviewId":"2b1deee2-4553-42a5-9cfc-664710825004","range":0,"rating":5,"reply":"Thank you, Jay. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-08-30T11:26:00","review":"Very helpful and has good customer service","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Jay M."},{"reviewId":"fee1674b-9f3e-48b7-bd85-3a51cef42d8c","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Heath. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-08-30T11:58:00","review":"Place has lots of units and different ones for what you’re looking for. The women who work at the west location are great!","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Heath D."},{"reviewId":"80cf7db4-0bed-42b4-8ae4-f2d22c04986f","range":0,"rating":5,"reply":"Thank you for the kind review, Anthony. We're glad our team was courteous and able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-08-19T11:45:00","review":"Jennifer was courteous and very helpful...all around great service. Thank you!","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Anthony S."},{"reviewId":"b65ec8bf-58af-495f-8f7c-c74281578b73","range":0,"rating":5,"reply":"Thank you for the review, Shazia! We pride ourselves on having a friendly, accommodating staff and are so happy Deanna and Jennifer were able to assist you! We're always here to help at 888-storage.","replyTime":"2022-07-22T14:43:00","review":"Deanna and Jennifer were extremely helpful with both my rentals. The process was so easy and the customer service excellent!","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"Shazia K."},{"reviewId":"cf84dfcf-97f7-4c1e-9051-7ac7420bdd7d","range":0,"rating":1,"reply":"Hi Musheng, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (608) 276-7867?\r","replyTime":"2022-07-16T09:31:00","review":"Nothing bad about the business besides it needs more security. I had everything stolen (large pieces of furniture) from my unit, apparently they can use a drill to break the lock (that is sold by the front office). Was told no security cameras covering my unit.","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"Musheng A."},{"reviewId":"0349588c-8220-4137-aba2-88db4ed41c65","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Isaac. We're glad our manager was helpful and accommodating! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-07-01T15:14:00","review":"When I needed help finding my unit, the office manager was very accommodating. She even drove over with me to find it. Great service.","source":"Google","submissionTime":"2022-07-01T00:00:00","userName":"Isaac H."},{"reviewId":"ad4aaad3-bdb0-4099-b539-a30351ecd848","range":0,"rating":5,"reply":"Hey Danielle, thank you for your kind review! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great! As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-06-28T11:27:00","review":"Was able to get a storage unit last minute!! And there was a promotion going on so it was really cheap too!! This is a godsend!!","source":"Google","submissionTime":"2022-06-27T00:00:00","userName":"Danielle S."},{"reviewId":"2c90cfb4-2553-4b4c-90ef-17554aee375a","range":0,"rating":5,"reply":"We really appreciate you taking the time to share your experience with us. Thanks for being our customer, Zatayvea. We're thrilled you had a positive experience with Jennifer at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-06-27T11:12:00","review":"Jennifer was really friendly & helpful with getting me set up with my storage & assuring me that my things were safely locked away. And the storage actually happens to be a short walk from where I stay, which makes it even better. I would highly recommend their storage units","source":"Google","submissionTime":"2022-06-26T00:00:00","userName":"Zatayvea G."},{"reviewId":"f7b8f95c-de0e-482b-b4e7-c2b259e21a4f","range":0,"rating":5,"reply":"Thank you for the review, Jed! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-06-25T09:44:00","review":"Easy and accommodating team","source":"Google","submissionTime":"2022-06-24T00:00:00","userName":"Jed A."},{"reviewId":"6e4b386e-bbad-43e5-a836-e7b3a9003491","range":0,"rating":5,"reply":"Thanks for the awesome review, Sam! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! It's great to know our team went above and beyond to help you find the perfect unit for your storage needs! Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2022-06-22T16:29:00","review":"So the ladies at got me with my all set up with my storage they did they went above and beyond you know they work with me 110% they they they told they told me about the promotion and I didn't even know about which helped me out so I'm very much and you know I can't be more grateful to these ladies I think they deserve a five-star not to recommend him to anybody that needs a storage unit thank you","source":"Google","submissionTime":"2022-06-22T00:00:00","userName":"Sam K."},{"reviewId":"c7420b27-4f8f-4557-8747-db486c3a3eaf","range":0,"rating":5,"reply":"Thank you for the kind review, Rachel. We're glad Deanna was informative and friendly! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-06-20T11:30:00","review":"Deanna was super friendly and answered all my questions","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"Rachel B."},{"reviewId":"53bc72b9-1de5-444f-a5e3-6f13e4af6c64","range":0,"rating":5,"reply":"Thank you for the kind words, Rodney! We're committed to providing excellent customer service. Call us at 888-storage if you have any questions or need assistance with your rental.\n ","replyTime":"2022-06-13T17:44:00","review":"Very great service and they both very nice ;)","source":"Google","submissionTime":"2022-06-13T00:00:00","userName":"Rodney C."},{"reviewId":"d8d0b479-b497-41b2-9eb3-953212bb3d1f","range":0,"rating":5,"reply":"Thank you for the kind review, Jesse. We're glad our team was easy to work with and helpful! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-06-10T11:29:00","review":"The office was very helpful and easy to wrk with","source":"Google","submissionTime":"2022-06-09T00:00:00","userName":"Jesse M."},{"reviewId":"4199776f-9451-42c7-80b6-d3b3c3fa472c","range":0,"rating":5,"reply":"Thank you for the kind review, Sam. We're glad our team was able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-05-30T11:57:00","review":"she was very helpful in getting appropiate storage space and the best deal. she made everything easy.","source":"Google","submissionTime":"2022-05-30T00:00:00","userName":"sam k."},{"reviewId":"6cc545c3-dc25-4275-b285-f9f00013d5d2","range":0,"rating":1,"reply":"Hi Fernando, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. We will be reviewing your feedback further to provide you with a better experience in the future. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at  888-storage.","replyTime":"2022-05-09T17:00:00","review":"This company took over a private owner at this location (Seybold Rd, Madison, WI) not a long time ago. One of the keypads from a storage unit broke many weeks ago and it hasn't been fixed. This is my 3rd time over a month I went to my store unit to get some of my belongings and couldn't get access. Neither time nobody was at the office and nobody responded to my voicemails. Bottom line, this is the 3rd time I am unable to get access to my belongings! I just called again, nobody answered the phone, and left another message.\nUnacceptable service and customer care!!!!\nQuite a huge difference when the previous local owner managed the place...\n\nUPDATE: This morning, May 23, 2022, at 8:00 AM I went again to get some belongings from my storage unit at the Seybold location, thinking that the pin pad would have already being fixed or somebody was at the office to open the door for me. I was absolutely wrong, the pin pad still did not work and nobody was at the office (they open at 9:30 AM... very convenient!). Then I phoned the number provided and of course nobody responded! This company leaves nice answers on the reviews but obviously the don't talk the talk and walk the walk. I guess I would need to take time off my work to go and get my belongings at a time they are at the office at their convenience.","source":"Google","submissionTime":"2022-05-23T00:00:00","userName":"Fernando M."},{"reviewId":"b841a642-dc47-4084-91a5-97a2bda3562d","range":0,"rating":5,"reply":"Thank you for your review, Pam! Providing renters with accessible facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-05-14T13:44:00","review":"very accessible","source":"Google","submissionTime":"2022-05-13T00:00:00","userName":"Pam W."},{"reviewId":"81ac4c48-7373-471c-9f6c-d0ccb4060bcb","range":0,"rating":5,"reply":"Hi Charles, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, understanding, and informative staff, so we are thrilled to hear that you had such a positive experience with Amana! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2022-05-11T17:17:00","review":"I was greeted and given every consideration that would allow me to rent a storage space with a full understanding of what  I was entering.  I was speaking with an Amana and I would like to continue working with this agent as she provides the information that gives me confidence in the decision to have a storage locker.","source":"Google","submissionTime":"2022-05-11T00:00:00","userName":"Charles V."},{"reviewId":"4bba695e-2d50-40db-88b1-f971c3e4b433","range":0,"rating":5,"reply":"Thank you for the kind review, Ellen. We're glad Amanda was able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-05-11T15:24:00","review":"Amana was very helpful in assisting us with closing our account and dealing with storage charges. --James and Ellen S.","source":"Google","submissionTime":"2022-05-10T00:00:00","userName":"Ellen S."},{"reviewId":"17e658e2-e464-4006-bfc4-78792aaacdf3","range":0,"rating":5,"reply":"Thank you for your generous rating, Hieu. We strive to provide our customers with a quick and positive rental experience and are thrilled to know your experience reflects that! It's wonderful to know our team was eager to help and that you feel good about your rental with us. We are happy to know Amanda was patient and helpful! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2022-05-09T17:13:00","review":"This is the first time I need to rent a space to store my furniture, as I have to move to work in other city and go back Madison 4 months later. I am so glad that my first-hand experience with renting storage unit is beyond expectation with Extra Space. I first called to ask for unit availability, their staff was so nice to put me on the system and provided detailed information. The local store reached out to me immediately after my phone call with willingness to show me the available units. I took a trip to visit; they were in a great location with driving up access to the units, making it easy to pack and unpack what you need.\n\nLater, I worked with Amana M to sign the contract via phone. She was super patient to walk through every step of the contract through phone, and was helpful to find discount for me, also listened to my personal need and plan to adjust the start date for me. I got a reasonable price and great experience with their staffs. I highly recommend Extra Space to anyone looking for a storage unit!","source":"Google","submissionTime":"2022-05-09T00:00:00","userName":"Hieu N."},{"reviewId":"2b99ef4a-7047-4e17-95a6-21707ce7f77a","range":0,"rating":5,"reply":"Thank you for your review, Hernan! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-05-06T12:07:00","review":"Great facilities, clean, safe and good location.","source":"Google","submissionTime":"2022-05-06T00:00:00","userName":"hernan p."},{"reviewId":"5cf4ce7a-fabe-4c31-b597-2e70fb91a966","range":0,"rating":5,"reply":"Thank you for the kind words, Carl. We're glad Debbie and Steven were wonderful to work with, very helpful, and answered all of your questions. Please stop by the office or give us a call at 888-STORAGE or stop by the office. ","replyTime":"2022-05-05T10:50:00","review":"Debbie (Deb) in the OK office and Steven in the Madison location were wonderful to work with.  Very helpful and answered all of my questions.  Took the time to walk me through the contracts, how to sign them, etc.  When there was a small issue with the unit locations, they went above and beyond to help get it resolved quickly.  Great experience.  Thanks.","source":"Google","submissionTime":"2022-04-30T00:00:00","userName":"Carl D."},{"reviewId":"5b98bd43-e0cf-4ae6-815d-9a7b64c7c8fc","range":0,"rating":5,"reply":"Thank you for the perfect rating, Gregory. We're glad Ralph was friendly, efficient, and great to work with! We are glad you feel good about your rental rate with us. Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-04-29T13:49:00","review":"Super quick and easy rental! Friendly service when I got there. Ralph was great! Also, units are more affordable than others in the area.","source":"Google","submissionTime":"2022-04-28T00:00:00","userName":"Gregory H."},{"reviewId":"5ce1458c-3918-4f09-8561-1187b8850c51","range":0,"rating":3,"reply":"Michael, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2022-04-23T09:12:00","review":"Pretty decent place .security needs to be better. Size is it as advertised is a bit smaller. But overall pretty decent","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"michael R."},{"reviewId":"b56dbc8d-9b5d-412a-a895-e1a3dade3fc1","range":0,"rating":5,"reply":"Hi Britany, thank you for your review. We're glad our team was very friendly and welcoming. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!  ","replyTime":"2022-04-15T08:58:00","review":"very friendly and welcoming staff was very pleased","source":"Google","submissionTime":"2022-04-13T00:00:00","userName":"Britany U."},{"reviewId":"6b052163-5194-4b07-8edf-b67adcc50b43","range":0,"rating":5,"reply":"Thank you for the great rating, Lisa. We're glad our team has been kind and able to help! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2022-04-01T13:54:00","review":"The staff  is always kind and helpful  with whatever questions I may have.","source":"Google","submissionTime":"2022-04-01T00:00:00","userName":"Lisa S."},{"reviewId":"9afabc46-d6fd-4517-8f36-582db7dc0b4b","range":0,"rating":5,"reply":"Hi Curtis, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jack, Stephen, and Fransisco! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-04-01T14:49:00","review":"Have a complicated coordination with an out of state move yet all three representatives I've spoken to and/or met, Jack, Stephen and Fransisco have been very helpful, knowledgable and within the limits of what corp allows have thought of ways to work through my unique needs.  May cost a bit more (not much) however the service makes it worth it.","source":"Google","submissionTime":"2022-03-31T00:00:00","userName":"Curtis M."},{"reviewId":"8133c061-a503-45cb-a0e2-d478edc34dbc","range":0,"rating":5,"reply":"Thanks for the awesome review, Amy! We work hard to meet the expectations of our customers, and we're happy to hear Francisco hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-03-28T17:17:00","review":"Francisco from the Setbold Road location in Madison Wi was so helpful and kind while my mom was navigating her options for storage facilities. I appreciated his patience and sense of humor. Thank you so much!!","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"Amy S."},{"reviewId":"5d7f09e1-037f-4905-bb84-dd0f39f1db2b","range":0,"rating":5,"reply":"Hi K, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-03-26T12:51:00","review":"Very clean. Easy to enter. Carting devices available. Friendly staff","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"K W."},{"reviewId":"14e882db-805a-4a6b-9d49-eade27a35fb7","range":0,"rating":5,"reply":"Hi Gdeh, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2022-03-26T12:46:00","review":"Very nice stuff Thank you","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"Gdeh L."},{"reviewId":"d8697ab2-d575-42ea-a203-67750e6408c7","range":0,"rating":5,"reply":"Hi Chet, thank you for your review. We're glad Steven and Jack are extremely friendly and willing to work a few extra minutes. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!  \n","replyTime":"2022-03-20T09:09:00","review":"Steven and Jack are extremely friendly and willing to work a few extra minutes past close when people are running late. Love this team","source":"Google","submissionTime":"2022-03-19T00:00:00","userName":"Chet E."},{"reviewId":"726a0f25-2ebc-437c-86f3-f61039859e28","range":0,"rating":5,"reply":"Thank you for your review, Raymond. We are glad you found our property's location and staff great. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-03-18T14:35:00","review":"Great location and employees!","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"Raymond H."},{"reviewId":"91276f08-a44a-4b89-913a-d8c5daf3111e","range":0,"rating":5,"reply":"Hi Cyrus!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (608) 276-7867 or stop by the facility! ","replyTime":"2022-03-18T10:35:00","review":"The two gentlemen here took their time and walked me through everything I needed & the service was the absolute best!!!","source":"Google","submissionTime":"2022-03-17T00:00:00","userName":"Cyrus P."},{"reviewId":"bbe96ddd-79ac-44ea-a4f0-ead2c6da1eba","range":0,"rating":5,"reply":"Bradd, Thanks so much for the awesome review. We are glad to hear our customer service hit the mark for you. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-02-18T15:20:00","review":"Excellent customer service! Definitely recommend!","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Bradd G."},{"reviewId":"2d219c56-02a2-40cb-9a59-43a714a64b45","range":0,"rating":5,"reply":"Hi John, thank you for your review. We're glad Steven is very friendly, informative, and helpful. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-02-10T08:19:00","review":"My location manager Steven is very friendly, informative, and helpful.  I look forward to interacting with him as the occasions arise.","source":"Google","submissionTime":"2022-02-10T00:00:00","userName":"John S."},{"reviewId":"ec657b29-6004-4328-a000-8dbcfa9abe6e","range":0,"rating":5,"reply":"Hi Tony, we appreciate you taking the time to share your experience with us! We agree Steven is such an asset to our team! We're glad Steven went above and beyond to make things right. We are so glad you are satisfied with your rental rate! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-01-29T13:02:00","review":"Steven is a valuable asset to Extra Space Storage and any business he's a part of in the future.  Very professional.  Pleasure to work with.  After a mixup with the Security Deposit, Steven went above and beyond to make things right.  Great location for storage, fair rates and nice units!","source":"Google","submissionTime":"2022-01-28T00:00:00","userName":"Tony T."},{"reviewId":"14563cf3-228e-4ba9-a943-2473ee66af99","range":0,"rating":5,"reply":"Thanks so much for the awesome feedback, Shu! We're so glad to hear Steven was able to set up a new and bigger unit and waived all the transfer fees for you. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thanks for your review and for allowing Extra Space to provide your storage solutions. Don't hesitate to stop by the office or contact us at (608) 276-7867 if you need anything.","replyTime":"2022-01-27T15:49:00","review":"I just rent a unit here and learned that Extra Space has taken over the storage units  recently.  I was told a lot of improvement has been scheduled. That means this place is going to be from good to better. My rent term started from last week when I thought a middle size unit was enough for me. It turned out I need a bigger one. Steven set up a new and bigger one for me and waived all the transfer fees even I had already put my staff in the unit for several days. This is far beyond my expectation knowing the fact that their price is already very competitive. I wish I could give them 10 stars.","source":"Google","submissionTime":"2022-01-26T00:00:00","userName":"Shu W."},{"reviewId":"4ca88760-592e-49ad-9115-b9ffd6d83999","range":0,"rating":5,"reply":"Thank you for the excellent rating and recommendation, Michael! We're happy we were able to provide a smooth rental experience. We are so glad you are satisfied with your rental rate! Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2022-01-25T10:33:00","review":"Super easy to get setup online and the storage unit was ready the next day. Also very good pricing compared to other units around the area. Drive up access to the units makes it simple to pack and unpack what you need to. Would highly recommend to anyone looking for a storage unit!","source":"Google","submissionTime":"2022-01-25T00:00:00","userName":"Michael G."},{"reviewId":"dbe426ef-3109-4530-a81f-e334728eb8ea","range":0,"rating":5,"reply":"Hi T, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steven! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-12-11T10:20:00","review":"Steven has been exceptional! Knowledgable and willing to go the extra mile (no pun intended) to ensure that my items are secure and available.\n\nExtra Space has taken over the storage units at 6817 Seybold Rd.  The place was really run down when they bought it and it is very evident the new company is working hard to bring the facility up to standards.","source":"Google","submissionTime":"2021-12-11T00:00:00","userName":"T R."},{"reviewId":"0a81f5a8-8913-4295-b0d6-f8eb44d2e79b","range":0,"rating":5,"reply":"Hi Rita, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Franco called you right away to complete the rental, was able to rent you a unit at the location you wanted and was professional. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-12-11T08:38:00","review":"As an employee of a business that rents units at this facility when a need for me to personally rent a storage unit I wanted to rent at the Seybold location.  I just rented a unit today.  Before I picked up the lock I checked the unit to make sure it was dry with no water leak marks.  No leak evidence and it was very clean.    My first call went to a location in, I think, a different state.  Franco, the local property manager called me right away to complete the rental.  It was discovered that the first person had set me up in a different group of units than I wanted.  Franco was able to rent me a unit at the location I wanted.  He was professional and very helpful.  Thank you Franco.","source":"Google","submissionTime":"2021-12-10T00:00:00","userName":"Rita G."},{"reviewId":"b62193c4-0ebe-4e4d-9a74-414ff3090d9b","range":0,"rating":5,"reply":"Hi Prixdx, thank you for recommending us. We're glad Steven and Franco gave you excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-12-09T11:46:00","review":"Steven and Franco give me excellent customer service\nI recommend this place\nWonderful Services!!!! ??","source":"Google","submissionTime":"2021-12-09T00:00:00","userName":"PrixDx S."},{"reviewId":"0522a157-ec0b-46cf-b480-2f7bf5a837b7","range":0,"rating":5,"reply":"Thank you for the kind words, Sergio. We're glad Steven and Franco were nice and helpful! Our team is here to serve you, so give us a call at (608) 276-7867 if you need any future assistance.\n","replyTime":"2021-12-09T10:42:00","review":"Excellent place to storage your staff also Steven and Franco were nice and help me a lot I recommend this place 5 stars","source":"Google","submissionTime":"2021-12-08T00:00:00","userName":"Sergio S."},{"reviewId":"60774778-6452-4ac7-b002-d52d60c9628e","range":0,"rating":5,"reply":"We think Steven is great too! Thanks for the positive review, Shannan. Give us a call at 888-STORAGE if there is anything, we can do to assist you. 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