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We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-10T14:57:00","review":"Smooth Ms Tory was very Professional and polite with her greeting it been a very long time since I has gotten that kind of Professionalism.thank you Ms Tory you really turn my day around for the good.","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"kaston a."},{"reviewId":"3cf23d4b-4156-48d9-b107-f309fda067dc","range":0,"rating":5,"reply":"We are elated to hear about Tory! We appreciate you sharing your experience, Dennis.","replyTime":"2026-08-21T09:03:00","review":"Love Tory she’s the best","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Dennis J."},{"reviewId":"b4def8a9-3739-4ebb-9ae1-02c22ce58d77","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our customer service and Ms. Tory's excellent support for your family!","replyTime":"2025-11-11T07:30:00","review":"Customer service is great and and s/o ms Tory for helping and looking out for my family I appreciate you guys","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Tyron W."},{"reviewId":"b2efe274-d070-48f9-bdf4-17a3aec0b9f7","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Jermaine. We're glad Extra Space Storage met your expectations!","replyTime":"2026-08-15T14:27:00","review":"Amazing","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Jermaine A."},{"reviewId":"77b21eca-4993-4801-997c-484c0fadb77e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Tony! We're glad Tory made your first visit smooth and easy.","replyTime":"2026-08-04T08:54:00","review":"Tory was very helpful getting me set up on my first time coming in","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Tony Z."},{"reviewId":"717090c0-0cf6-4acb-a7f1-232c25b26fd2","range":0,"rating":5,"reply":"We are thrilled to hear Tori made your Extra Space Storage experience great. We will share your kind words with her, Gabbie. ","replyTime":"2026-08-03T10:45:00","review":"Tori was great at the extra space storage !","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Gabbie H."},{"reviewId":"52a678d7-b334-45f5-afeb-eb8c7b3e1293","range":0,"rating":5,"reply":"We sincerely value your kind words, Amber! Great to hear our front desk team answered all your questions efficiently. We appreciate the recommendation!","replyTime":"2026-08-03T13:26:00","review":"Great service! The lady at the front desk is a major sweetheart, and answered all of our questions efficiently! Definitely recommend!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Amber X."},{"reviewId":"4be31103-e421-44c6-977b-949bf5aafcd7","range":0,"rating":5,"reply":"We deeply cherish your kind words, Iris! Being accommodating, sweet, and respectful defines our team's commitment to every customer.","replyTime":"2026-08-03T13:25:00","review":"They are truly an accomadating storage business! So sweet and so respectful.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Iris C."},{"reviewId":"a0181275-a823-4654-97e3-a595926cf126","range":0,"rating":5,"reply":"We are grateful for your kind words, Marty. Great service is what we strive for at Extra Space Storage.","replyTime":"2026-07-28T10:28:00","review":"Great service","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Marty S."},{"reviewId":"eb693cec-f7bb-4a84-baf8-707faaa2288b","range":0,"rating":5,"reply":"Thank you for sharing! Tory truly embodies what Extra Space Storage is about. We'll make sure she knows her efforts are appreciated!","replyTime":"2026-07-21T11:30:00","review":"The young lady Tory, was VERY HELPFUL, Very Knowledgeable, and sincere about her job. She's a Total asset to Extra Space. Keep Smiling Tory ??","source":"Google","submissionTime":"2026-07-21T00:00:00","userName":"Red D."},{"reviewId":"bd96c0dd-45b9-4f83-bf25-121e4926c0c9","range":0,"rating":5,"reply":"Thank you for sharing, Marielle. We appreciate your feedback. ","replyTime":"2026-08-05T13:14:00","review":"Service was excellent","source":"Google","submissionTime":"2026-07-21T00:00:00","userName":"Marielle L."},{"reviewId":"37ce835b-bca1-4f3a-9058-b8665182de99","range":0,"rating":5,"reply":"We are pleased to hear Tory made your experience comfortable and answered all your questions. We'll make sure she knows her efforts are appreciated!","replyTime":"2026-07-21T16:39:00","review":"Tory at the gretna location 601 whitney ave is very helpful,respectful, and knowledgeable she went above and beyond to make sure all my questions were answered and felt comfortable with storing my belongings five star service","source":"Google","submissionTime":"2026-07-21T00:00:00","userName":"5.0.4 T."},{"reviewId":"83e43b0c-04ff-4dd8-8265-d79f401ee190","range":0,"rating":5,"reply":"We are glad to hear Tory made your move-in process smooth and informative. We'll share your appreciation with her!","replyTime":"2026-08-05T13:04:00","review":"Tory was amazing! She made the process smooth and she was very informative. Truly appreciate her making the move in process easy and fast!","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"TheWall S."},{"reviewId":"59ad5847-4390-4402-8cfa-93519bdf1b24","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Darryl! Tory will be thrilled to hear this feedback. Thanks for choosing Extra Space Storage!","replyTime":"2026-07-11T11:12:00","review":"Great service,Tory","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Darryl B."},{"reviewId":"e8f66c03-abd0-4748-8054-0793d1cb4cbf","range":0,"rating":5,"reply":"Thank you so much for your kind words, Benny! We're thrilled to hear that she made your experience quick, stress-free, and pleasant. Her friendly, professional, and caring approach is exactly the service we strive to provide, and we're proud to have her on our team. Your feedback will definitely be passed along to her. We look forward to continuing to serve you!","replyTime":"2026-07-07T13:34:00","review":"I had an outstanding experience thanks to the wonderful lady working at this storage facility. She was incredibly friendly, professional, and genuinely kind from the moment I walked in. She took the time to answer all of my questions, explained everything clearly, and made the entire process quick and stress-free. It's rare to find someone who truly cares about providing great customer service, and she went above and beyond. If you're looking for a storage facility with excellent service, I highly recommend this location. Thank you for making my experience such a pleasant one!","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Benny H."},{"reviewId":"aae7e24b-3914-429b-92a5-cc5c0dbf77d4","range":0,"rating":5,"reply":"Thank you for sharing, John! We're glad our team member made your experience welcoming and attentive. We appreciate your kind words!","replyTime":"2026-07-08T09:17:00","review":"The attention was very good, the person at the counter was very attentive, very kind.","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"JOHN O."},{"reviewId":"0002b839-693a-4c06-90f4-a3596d0d76e2","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about our excellent customer service and secure property storage, TeRaya!","replyTime":"2026-06-11T15:21:00","review":"Excellent customer service.  I feel that my property is well secured.","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"TeRaya M."},{"reviewId":"5edf221f-a381-4592-bd77-f09531676695","range":0,"rating":5,"reply":"We are elated to hear about your smooth setup experience and positive feedback on our pricing and staff, Jennifer!","replyTime":"2026-06-09T08:11:00","review":"Easy online setup, good price, friendly staff.","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Jennifer S."},{"reviewId":"5d257ede-e23a-4450-9b81-c0e6e63f12c2","range":0,"rating":1,"reply":"It's unfortunate to hear about your concerns with rent increases and service, Helmi. Please contact us at (504) 362-4121 to discuss your experience.","replyTime":"2026-06-09T12:27:00","review":"This is The bad ones in this field.. rise the rent every 3 months.. Luke the diameter trush.. employees not friendly","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Helmi Y."},{"reviewId":"9827b9a7-3876-463a-bb42-70248a326425","range":0,"rating":4,"reply":"We are delighted to hear that a Tory provided professional and understanding service. Your positive feedback means everything to us, Kayla!","replyTime":"2026-06-06T14:03:00","review":"Tory was very professional and understanding. Great customer service !","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"kayla c."},{"reviewId":"df759df3-0544-4ce3-8809-88290b34f8ab","range":0,"rating":5,"reply":"Your positive feedback means everything, Santino! Thanks for choosing Extra Space Storage and sharing your 5-star experience.","replyTime":"2026-06-05T09:54:00","review":"Was very helpful and got me what I needed right away ! 5 star","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Santino J."},{"reviewId":"10808764-51e5-41e6-8775-c6d1590c6ed3","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your awesome overall experience with Extra Space Storage Tracey!","replyTime":"2026-06-02T15:03:00","review":"Overall experience. Awesome!!!!","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Tracey C."},{"reviewId":"0ead6475-3944-4665-b058-9b7f8540586f","range":0,"rating":5,"reply":"We are delighted to hear you found our customer service amazing! Thank you for choosing Extra Space Storage Amari.","replyTime":"2026-06-01T09:40:00","review":"The customer service is amazing","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Amari D."},{"reviewId":"6039ff43-d9a2-4526-9562-f57ab4017213","range":0,"rating":5,"reply":"Da'Jonae, we are absolutely thrilled to hear about your positive experience with Ms. Tori! Thank you for choosing Extra Space Storage on Whitney.","replyTime":"2026-05-30T10:37:00","review":"Nice neat, Ms. Tori is very nice, great to communicate with & understanding plus just great all around. Soon i’ll be leaving this storage BUT if ever needed again Extra Space Storage on Whitney will be where i go!!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Da'Jonae L."},{"reviewId":"137b5108-246d-4a49-953a-752e556bb3f8","range":0,"rating":5,"reply":"Your positive experience with Tory's welcoming attitude and outstanding customer service makes us proud. We're thrilled you chose us Treasure!","replyTime":"2026-05-29T14:33:00","review":"Tory was very pleasant. She was very welcoming and had an amazing attitude. She explained the whole process fully and throughly. Making sure there was nothing but clarity and understanding. Her customer service was outstanding. I’m glad I came to rent here.","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Treasure G."},{"reviewId":"ad3b782e-b11a-4b00-b682-249f0a5f2df7","range":0,"rating":5,"reply":"We are delighted to hear Tory provided such friendly service! Thank you for the awesome feedback.","replyTime":"2025-07-21T18:13:00","review":"Tory was awesome very friendly","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Marzettet B."},{"reviewId":"558788bd-0cda-44de-9c7b-f410d1e1fa71","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Torri! We're thrilled Tory provided excellent service. We'll share your kind words with her.","replyTime":"2026-05-29T08:10:00","review":"Tory is a really nice person she deserves a raise","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Torri H."},{"reviewId":"2f81c067-a0fa-49bc-befa-20321de7e52b","range":0,"rating":5,"reply":"Sharon, we greatly appreciate your kind words about Tori's helpful service and our clean, safe facility.","replyTime":"2026-05-29T08:12:00","review":"Tori was very helpful with the assistance that I needed for a storage. Tori was very knowledgeable with details of the size that would accommodate the best interest for my items. The location is very safe, clean a very professional setting. I can’t thank her enough for having so much patience and heartfelt towards a customer needs.","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Sharon F."},{"reviewId":"b94a9c7e-ec97-4a5f-8485-395aa10fcb52","range":0,"rating":5,"reply":"Thank you for your review, Wanda! We're thrilled Tory made such a positive impression with her amazing personality.","replyTime":"2026-05-26T09:42:00","review":"Tory has an amazing personality","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Wanda J."},{"reviewId":"dea6f0d4-9706-405e-bb01-ce564f566ab9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Vonnie! We're thrilled Tory provided helpful service. Your experience matters to us.","replyTime":"2026-05-25T16:05:00","review":"Tory was very helpful","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Vonnie F."},{"reviewId":"79d3e9a2-04aa-4f6c-bfbd-ebf325d591f8","range":0,"rating":5,"reply":"Your positive feedback is appreciated. Thank you for reaching out Cadet.","replyTime":"2026-05-11T10:12:00","review":"Nice","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"cadet r."},{"reviewId":"d41f6445-9684-4e51-8bbd-5a27776f09f1","range":0,"rating":5,"reply":"We are elated to hear about your smooth rental experience! Thanks for noting our clean units and grounds, Lauren.","replyTime":"2026-04-30T10:27:00","review":"Very smooth and easy rental process. I booked everything online and they sent me easy to follow directions and unit information. The unit is clean and grounds were clean.","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Lauren P."},{"reviewId":"c487ef04-3b26-42eb-aa70-5fbe37a889d4","range":0,"rating":5,"reply":"We are ecstatic to hear about your excellent experience Olabisi! Thank you for recognizing our helpful and professional service.","replyTime":"2026-04-28T16:29:00","review":"Excellent customer service. Very helpful, informative and professional. I am happy","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"Olabisi B."},{"reviewId":"19eb2bcc-1061-4787-b10e-ed01b2ba4170","range":0,"rating":5,"reply":"DJuan, we are honored to hear Ms. Tory provided such excellent service! Your kind words about her professionalism mean everything to us.","replyTime":"2026-04-15T08:31:00","review":"I swear if you come here and have the pleasure of working with Ms. Tory, you're in for a treat. She is so friendly, welcoming, but most importantly professional. She showed me around to the different areas so I can know the lay of the land. She explained what was l expected of me as a customer and what I should expect from them in return. She answered all of my questions without making me think the were stupid questions. I will definitely tell anyone who asks that this is the place to be.","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"DJuan H."},{"reviewId":"fb035242-4958-487d-8e68-15226e679a8c","range":0,"rating":5,"reply":"We are utterly delighted to hear about your awesome service experience with Extra Space Storage!","replyTime":"2026-04-14T15:17:00","review":"Awesome service","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Eazy R."},{"reviewId":"3fd4ed88-363a-434f-90ff-c6b87bdbd8f9","range":0,"rating":5,"reply":"We are happy to hear you had a great experience with Extra Space Storage!","replyTime":"2026-04-13T16:01:00","review":"Great","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Power C."},{"reviewId":"99801b20-6fa1-4034-8b6c-916eaa5bcf74","range":0,"rating":5,"reply":"We are glad to hear you appreciated our professional service. Thank you for choosing Extra Space Storage, Doyle!","replyTime":"2026-04-13T16:49:00","review":"thank you for being professional","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Doyle D."},{"reviewId":"1afdd751-9d3d-497f-a9e9-9d0180333277","range":0,"rating":5,"reply":"Thank you for your thoughtful review and recommendation, La. We’re glad Ms. Tori made such a positive and lasting impression with her professionalism and patience. She will be recognized for her excellent service. We appreciate you choosing our location.\n","replyTime":"2026-04-14T07:42:00","review":"Ms Tori was very polite and knowledgeable.   I would definitely recommend my friends to this facility.    I never write reviews but this young lady made a lasting impression on me.   Thank you Ms Tori for your professionalism and patience when I had so many questions.","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"La C."},{"reviewId":"e32de914-b8c4-4b1f-92ec-cc27a01a8973","range":0,"rating":5,"reply":"Kevin, we greatly appreciate your feedback about Tory! We are delighted she took the time to show you our units and answer your questions thoroughly.","replyTime":"2026-04-04T10:35:00","review":"Tory was nice answered all my questions and took her time showing me the units, THANK YOU TORY","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Kevin C."},{"reviewId":"08ec0aa2-5518-492d-91d6-df14dcf34664","range":0,"rating":5,"reply":"Thank you for your review, DonnJoanee. We're delighted you loved your entire experience and found our sales team sweet and helpful.","replyTime":"2026-04-05T09:27:00","review":"I love my whole experience from booking to moving out\nI highly recommend this company\nThe sales person was so sweet and helpful","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"DonnJoanee T."},{"reviewId":"bd9ed49d-7b98-4eac-b7d3-2ebb04e03a05","range":0,"rating":5,"reply":"We're happy to hear you had a great experience with our customer service. Thank you for your feedback Ed!","replyTime":"2026-03-30T09:55:00","review":"I love this store facility. Customer Service and communication is through the roof. I would definitely pick this place again just because of the employees.","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Ed B."},{"reviewId":"a2d75062-ee67-41ee-a20d-38e1793e9915","range":0,"rating":5,"reply":"We are grateful for your review! Your feedback about our good service means everything to us.","replyTime":"2026-03-24T10:05:00","review":"good service","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Intimate C."},{"reviewId":"0d39a5bf-739a-4b42-8959-b169cc437c99","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Drisha! Thrilled Tori resolved your 3-month issue in 15 minutes and helped with your unit transfer.","replyTime":"2026-03-23T14:52:00","review":"Tori was VERY helpful. She was able to resolve my issue I’ve been dealing with for 3 months in just 15 minutes. I’m not sure why the other associates couldn’t help but I’m grateful it has handled on 3/21/2026 and I was able to transfer my property to a new unit.","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Drisha"},{"reviewId":"f2a528c6-bef7-407e-aa2d-193199e5e1c0","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Tori's professional and timely service. We appreciate your kind words.","replyTime":"2026-03-23T14:51:00","review":"Tori was kind and very professional handling my situation in a timely manner.","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Drisha S."},{"reviewId":"6ba2d7c8-6818-4a94-93b7-f275127a675c","range":0,"rating":5,"reply":"Thanks, Claudia! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (504) 362-4121 if you ever need anything. ","replyTime":"2024-04-15T11:42:00","review":"Thanks tory You're awesome & I will come back again","source":"Google","submissionTime":"2026-03-22T00:00:00","userName":"claudia z."},{"reviewId":"ab223376-6fd1-48d5-9a8d-84a8a81814f2","range":0,"rating":5,"reply":"We are grateful Tory provided excellent service! Your positive feedback means a lot to our team, Janice. ","replyTime":"2026-03-21T13:13:00","review":"Tory was awesome","source":"Google","submissionTime":"2026-03-21T00:00:00","userName":"Janice H."},{"reviewId":"0021b2e1-7c10-41d7-ae68-04e1e8b341e8","range":0,"rating":5,"reply":"Your review is appreciated. Tory's exceptional customer service is our top priority. Thank you for sharing your experience with us, Keviana. ","replyTime":"2026-03-19T11:18:00","review":"Tory was great and gave amazing customer service!!","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"Keviana B."},{"reviewId":"f4aa0216-9c8c-42e4-943f-605859427bb3","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your great experience at Extra Space Storage. Thank you for reaching out, Angel. ","replyTime":"2026-03-19T11:17:00","review":"Great place amazing customer service","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"Angel M."},{"reviewId":"b1dd2b3d-59ef-401d-9501-f845592abfae","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We are thrilled to hear that Tory provided you with excellent customer service.","replyTime":"2026-03-19T11:23:00","review":"tory gave me the best customer service i appreciate her","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"M.G’s e."},{"reviewId":"9528d50c-cf31-476b-a0b8-d51480a4c256","range":0,"rating":5,"reply":"We sincerely value your feedback about our clean facility and friendly service. Thank you for choosing Extra Space Storage, Amyren!","replyTime":"2026-03-19T11:51:00","review":"Clean and friendly","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"Amyren"},{"reviewId":"1f2c5baf-6da7-47c0-80dd-229d9adf6c24","range":0,"rating":5,"reply":"We are glad to hear you found our storage facility clean, safe, and our staff polite. Thank you for sharing your positive experience!","replyTime":"2025-03-18T15:37:00","review":"Clean safe and very polite staff. Will comeback if I need a unit again. ????????????","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Kelly K."},{"reviewId":"ad027455-28b0-4f7a-9fd3-3bb4bcb85c67","range":0,"rating":5,"reply":"Hi Johnny, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!","replyTime":"2026-03-11T11:26:00","review":"Awesome service","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Johnny S."},{"reviewId":"ece19de1-2669-4585-aa06-34f41290ca27","range":0,"rating":1,"reply":"We are concerned to hear about the price increase frustration. Please contact us at (504) 362-4121 to discuss your concerns.","replyTime":"2026-02-23T12:02:00","review":"At first I thought it was a great deal but now a few months later I changed my mind. I just received a notice of a huge price increase and now I am pissed off. I will absolutely be moving out and would never recommend this place to anyone.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"clayton c."},{"reviewId":"aa408705-04e0-4daf-8bb7-f1d595698e06","range":0,"rating":5,"reply":"We are delighted to hear that Tory provided excellent customer service and that the establishment is always clean. Thank you for sharing your experience, Steven.","replyTime":"2026-02-18T17:49:00","review":"Tory is awesome with costumer service. And the establishment is always clean when I go","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Steven W."},{"reviewId":"602187b0-fc6d-4ed7-b951-10951e8be79a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for sharing your experience with Tory at Extra Space Storage.","replyTime":"2026-02-18T18:27:00","review":"Tory gave excellent customer service","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Nardine B."},{"reviewId":"a9347840-09c5-4ad4-8ee0-bdf398114884","range":0,"rating":5,"reply":"We are utterly delighted to hear about your best experience with Tory. Thank you for sharing your feedback!","replyTime":"2026-02-13T10:10:00","review":"Tory was very hopeful in getting me setup,she is a keeper,best experience i ever had in customer service.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"R B."},{"reviewId":"6cb178f1-ef63-4f7b-9833-22429ebdd1c8","range":0,"rating":5,"reply":"We're thrilled to hear you had a great experience with our customer service! Thank you for your feedback, Nichelle.","replyTime":"2026-02-09T11:19:00","review":"Great customer service!!!!!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Nichelle P."},{"reviewId":"a3ed14c2-df17-46b7-aecf-77d195e2b5c4","range":0,"rating":5,"reply":"Thank you for the excellent review! We're thrilled Torey provided outstanding service. Your recommendation means everything to us.","replyTime":"2026-02-07T14:19:00","review":"Excellent service, torey is the best 100% recommended ????","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Norman C."},{"reviewId":"9025aa0b-9816-4b14-8147-26004d697c58","range":0,"rating":5,"reply":"We are delighted to hear about your 10 star experience! Torey provides exceptional service. Thank you for choosing Extra Space Storage!","replyTime":"2026-02-07T14:53:00","review":"10 star service, te lady agent was the best !!!!????\nTorey!!!!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Helen C."},{"reviewId":"cde620c9-b9cf-4af3-983f-36391c903a71","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear about your exceptional experience at our storage facility. Thank you for recommending us!","replyTime":"2026-02-08T11:49:00","review":"I had an amazing experience at this storage facility, mainly due to their exceptional customer service. From the moment I walked in, Tory was incredibly helpful and friendly, guiding me through the different storage options to find the perfect fit for my needs. They patiently answered all my questions, ensuring I understood the terms and conditions without feeling rushed. The facility itself is clean and well-maintained, but it was the personalized attention that truly set this place apart. I highly recommend this storage place to anyone looking for a secure and hassle-free storage solution, thanks to their outstanding team!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Keisha K."},{"reviewId":"6c1aa85f-9f65-438f-90c7-9d342785e2ae","range":0,"rating":5,"reply":"We are grateful for your kind words about our customer service! Thanks for recognizing Snowie Winta's excellent work.","replyTime":"2026-02-08T11:48:00","review":"Customer service was great Thanks to Snowie Winta!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Miles J."},{"reviewId":"85093dae-f8b1-4fe2-8ffc-22588160b9d3","range":0,"rating":5,"reply":"Thanks for the kind words about Tory! We're thrilled she found the perfect storage solution for your family.","replyTime":"2026-01-29T14:51:00","review":"Tory is wonderful,  and help me find the perfect storage for me and my family!!","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Carla A."},{"reviewId":"f13098d8-31d7-45cb-b363-7ad098b7e20a","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Tori provided such helpful service.","replyTime":"2026-01-21T14:05:00","review":"Tori is the best, super helpful","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Tyler L."},{"reviewId":"5eba562e-b31c-41bf-a690-8eff30af419d","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Tori provided such helpful service.","replyTime":"2026-01-21T14:05:00","review":"Tori is the best, super helpful","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Tyler L."},{"reviewId":"d3883e02-bbc1-42e0-b3ab-fb279947d701","range":0,"rating":5,"reply":"Thank you for recognizing our excellence! We appreciate your positive feedback about Extra Space Storage.","replyTime":"2025-10-25T09:41:00","review":"Excellence","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Cody B."},{"reviewId":"619a8866-9bf4-4420-b978-0f3f52ac114f","range":0,"rating":5,"reply":"We are overjoyed to hear Tori provided excellent customer service! Thanks for recognizing her great personality and dedication.","replyTime":"2026-01-15T07:35:00","review":"Tori was awesome gave excellent customer service. Great personality","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Alberta H."},{"reviewId":"58150004-b78c-405c-8bb2-c5f8f1270343","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Tory at Extra Space Storage.","replyTime":"2026-01-11T08:58:00","review":"Awesome service Tory went above and beyond","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Dennis J."},{"reviewId":"0a1d8672-86e4-45d1-9384-04e06fcab3fe","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Troy! If you need any assistance the future feel free to stop by or call us at (504) 362-4121.","replyTime":"2023-12-08T21:08:00","review":"The units are very clean and well maintained. I highly recommend extra space storage for your storage needs.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"troy w."},{"reviewId":"34643592-b5bf-4280-b187-50c6411a177f","range":0,"rating":5,"reply":"Thanks for the awesome review, Wendy! We work hard to meet the expectations of our customers, and we're happy to hear Tory hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2024-01-20T13:25:00","review":"Everytime I come into your location Tory always gives exceptional customer service!! She is the Best!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Wendy C."},{"reviewId":"9f38ca1b-d6c0-43fe-964b-279a303cff42","range":0,"rating":5,"reply":"Hi Raeisha! Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2024-05-07T12:29:00","review":"Amazing customer service, very pleasant i have zero complaints :)","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Raeisha J."},{"reviewId":"48fffeaa-99b9-4a95-bf7b-94a695ab61a1","range":0,"rating":5,"reply":"We appreciate your rating Karen! We work hard to keep our facility in tip-top shape for our customers. ","replyTime":"2026-01-08T13:51:00","review":"Just received my lock and key today and I am pleased so far with my service.  Ms. Tory has been very helpful and I would like to thank her for walking me thru every detail that I needed assistance with.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Karen J."},{"reviewId":"d1fdac1e-4b58-4dd9-b801-a571aa84f74d","range":0,"rating":5,"reply":"We genuinely admire your trust in our secure facility and professional staff. Happy we resolved your key issue smoothly!","replyTime":"2026-01-08T14:30:00","review":"Five-star service. It’s a very secure storage location and the staff is incredibly professional. I had an issue with a lost key, and they handled the verification process smoothly and helped me right away. It's great to know the property is both safe and well-managed.","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Erica M."},{"reviewId":"847d1d9c-9b8b-4ad4-a20d-be8eef94ba17","range":0,"rating":5,"reply":"We deeply cherish your feedback about Tory's excellent customer service and helpfulness!","replyTime":"2026-01-02T10:03:00","review":"Tory was great. Excellent customer service very helpful.","source":"Google","submissionTime":"2026-01-02T00:00:00","userName":"Angele M."},{"reviewId":"0cf1e436-f1e1-4156-8af7-b3b3ac328ee4","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Tori! We're thrilled she provided exceptional service and went above and beyond for you.","replyTime":"2025-12-30T07:34:00","review":"I can’t say enough good things about the customer service here. Tori, the manager, was exceptional and incredibly helpful every step of the way. She went above and beyond, even after everything was set up, helping me navigate a complicated situation and making sure I had what I needed. Professional, kind, and truly attentive. Highly recommend!","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Tina F."},{"reviewId":"4fd52c49-e541-492f-8f24-8d243dbc0fed","range":0,"rating":5,"reply":"We are thrilled to hear our front office team provided such informative and patient service. Thanks for sharing!","replyTime":"2025-12-30T07:48:00","review":"the front office lady was amazing explaining very informative and helpful, patience.  Thanks","source":"Google","submissionTime":"2025-12-29T00:00:00","userName":"Dewawn H."},{"reviewId":"f945993e-8493-4d0f-951c-5e1f2e9dabf2","range":0,"rating":5,"reply":"We are pleased to hear everything was excellent! Thank you for recognizing Ms. Tory's professionalism and kindness.","replyTime":"2025-12-27T13:08:00","review":"Everything was excellent!! Ms. Tory was so nice and always professional","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Nichelle R."},{"reviewId":"c84c3058-031c-4616-8c20-4056e9d464f3","range":0,"rating":5,"reply":"Thank you for sharing! Tory truly is amazing - we're lucky to have such a dedicated storage expert on our team.","replyTime":"2025-12-22T12:53:00","review":"Tory is amazing!  Best storage expert on this side of the Mississippi river!","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Joseph T."},{"reviewId":"edbd2be2-9deb-4bfd-9b6a-bea6bc4049e9","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're glad our team provided clear answers and great service.","replyTime":"2025-12-13T15:51:00","review":"MY EXPERIENCE WAS GREAT VERY POLITE VERY WELL MANAGERED ANSWERED ALL OF MY QUESTIONS CLEAR SO I CAN UNDERSTAND","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"deneka m."},{"reviewId":"73793fd9-4fe1-4972-a6ab-6389c29a3971","range":0,"rating":5,"reply":"Thank you for your review! Thrilled Ms. Tori provided great customer service and you found our facility clean.","replyTime":"2025-12-13T16:36:00","review":"Great customer service and a very clean ask for MS .Tori","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"KITTY"},{"reviewId":"2161afb6-eadb-446d-bbf0-ec639ec3bd7d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Our front desk team works hard to accommodate customers during challenging weather situations.","replyTime":"2025-12-10T11:42:00","review":"The lady at the front desk. I cant remember her name. But she was very understanding. I had won an auction and I had to pick up the items from the unit and it had rained all week. Everytime I would call to reschedule because of the rain she would happily and professionally answer the phone and worked things out with me to avoid getting ourselves and our stuff wet. That's why im leaving this review to let everyone else know how much I appreciate the treatment and accommodations I received from the lady at the front desk of extra space storage...\nThank you very much.","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Anthony S."},{"reviewId":"b5b10f36-16f4-4147-b907-54a2f503f408","range":0,"rating":5,"reply":"Thank you for your review! We're glad Tory Washington provided helpful service during your visit.","replyTime":"2025-12-03T15:47:00","review":"Tory Washington was very helpful","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"Paige R."},{"reviewId":"d4802f90-bf68-49b2-a632-59db2ea88ecd","range":0,"rating":5,"reply":"We are grateful for your positive feedback!","replyTime":"2025-12-03T15:08:00","review":"It is nice","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"carlos A."},{"reviewId":"2a92d05a-9247-4a52-b1eb-a4bc4ab70183","range":0,"rating":5,"reply":"We are utterly delighted to hear our team was beyond helpful with your storage needs!","replyTime":"2025-11-21T14:37:00","review":"They was beyond helpful","source":"Google","submissionTime":"2025-11-21T00:00:00","userName":"Thomas M."},{"reviewId":"53a36bb4-132a-4b17-b0d1-97c12772347c","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience! Our team takes pride in providing respectful, caring service.","replyTime":"2025-11-20T11:01:00","review":"Beautiful service, nice pretty lady attendant us with respect and care..","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"Marta S."},{"reviewId":"0abfe853-3e2f-4871-9df5-100324af25c8","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Tory. We're delighted she provided excellent service.","replyTime":"2025-11-14T12:17:00","review":"Tory was a very very good lady.","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Edward W."},{"reviewId":"20aa7520-f2b9-41ba-8f5d-2d262c785524","range":0,"rating":5,"reply":"We are happy to hear about your positive experience with our friendly representative and helpful tour service!","replyTime":"2025-11-13T11:04:00","review":"Great customer service. The Rep that helped us today was friendly and very helpful. Quick to give us a tour of the unit and was overall a pleasure to interact with. Choose Extra Space for your storage needs!","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Kelley W."},{"reviewId":"2a141297-9ec7-4d93-99cf-ef70133dd1ea","range":0,"rating":5,"reply":"We are privileged to hear about your very good experience with Extra Space Storage!","replyTime":"2025-11-13T11:01:00","review":"Very good experience","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Quincy F."},{"reviewId":"26f1a779-a21c-4868-931b-677f3d2ae6a7","range":0,"rating":5,"reply":"Your review is appreciated, TROY! Mrs Tory will be thrilled to hear your kind words about the move-in process.","replyTime":"2025-11-11T07:29:00","review":"Mrs Tory was an excellent representative\nof this storage facility and was very helpful in helping me understand the move in process. Because of her experience with me I will recommend everyone who needs a storage space,,","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"TROY S."},{"reviewId":"d5d74fb8-fc99-4a86-a2f1-3bd816f5ef78","range":0,"rating":5,"reply":"Thanks for the amazing feedback! We're thrilled you had such a great experience with our service.","replyTime":"2025-11-08T16:47:00","review":"Amazing service","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"ann c."},{"reviewId":"3e4479cf-76c7-4903-8a95-3ae370dd8a8e","range":0,"rating":5,"reply":"We are overjoyed to hear about your awesome customer service experience with Extra Space Storage!","replyTime":"2025-10-25T10:55:00","review":"Awesome Customer Service","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Delores B."},{"reviewId":"a7309b1a-058d-4683-b26b-f05c236f97c9","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-04-26T10:36:00","review":"Great atmosphere. Awesome customer service. Nice job Torrie","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Snowie W."},{"reviewId":"057a3044-a166-47cc-9894-9ee897ca7175","range":0,"rating":5,"reply":"We are glad to hear Tory provided great service with a positive attitude!","replyTime":"2025-10-10T10:47:00","review":"Tory was great had a good attitude","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Delbert W."},{"reviewId":"ef72b451-e7e5-4fee-b82c-18aa52c0b6bd","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for highlighting our clean facility and helpful team.","replyTime":"2025-10-06T12:46:00","review":"Very clean and the employees are very nice. Willing to please and help you.","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"gaynell j."},{"reviewId":"42fcaced-f81e-4447-b6fd-1e8d3d1e630d","range":0,"rating":5,"reply":"We're honored to have been of assistance. Thank you for your feedback.","replyTime":"2025-09-13T08:42:00","review":"Tory was very helpful","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"TERRENCE B."},{"reviewId":"56f3cf42-6876-477d-a077-543a99cbcc66","range":0,"rating":5,"reply":"We are pleased to hear Tory provided excellent service during your move-in and move-out. Thanks for the recommendation!","replyTime":"2025-09-13T09:15:00","review":"Tory was extremely helpful when I moved in to the unit. When it came time to move out, she was very helpful and courteous for what I needed. When you move in to a unit, ask for Tory.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Mr T."},{"reviewId":"97924223-a050-475d-8e9a-f7227ff1a830","range":0,"rating":5,"reply":"We are grateful for your kind words about Tori's wonderful customer service and down to earth approach!","replyTime":"2025-09-05T14:21:00","review":"Wonderful customer service Tori…the most down to earth she help me and wife perfectly.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Larry C."},{"reviewId":"15e36f12-878d-4c48-93c6-c2c4373d2438","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Tori was great and she was a pleasant to work with","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"TheBeatBoxByCo C."},{"reviewId":"9fcb98b5-f2c6-4ccb-82af-99447e794e8f","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We're so glad we could help you during your emergency and that our online booking process was quick, easy, and affordable for you. It's great to hear that our staff were welcoming and able to answer all of your questions upon arrival. We're especially pleased that when you realized you needed a larger unit, our team was able to make that change painlessly and quickly for you. We truly appreciate your recommendation and kind words about our facility. Thank you again for choosing our storage services!","replyTime":"2025-09-05T18:12:00","review":"I had an emergency and needed a place quickly to store some items while traveling. My wife made all arrangements online and was quick, easy and affordable while not skipping out on security for my items being stored. Upon arriving to location we were greeted by staff who answered all of our questions and after realizing that we needed a larger unit the staff made the change painless and quickly! I would definitely recommend this facility. Thanks so much for everything!","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Carelton B."},{"reviewId":"737c85da-491c-444e-b48c-380657c9f5c6","range":0,"rating":5,"reply":"We are thrilled to hear you found our team friendly! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-31T09:09:00","review":"Friendly","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Dianne A."},{"reviewId":"7aada3c6-777a-4325-8cac-b0817463e717","range":0,"rating":5,"reply":"Thank you for your review! We're so glad our store manager was helpful with your storage needs.","replyTime":"2025-08-30T08:27:00","review":"The store manager was helpful","source":"Google","submissionTime":"2025-08-29T00:00:00","userName":"Lois Y."},{"reviewId":"711f2a7b-96b4-4496-b13f-d09f28b2cd90","range":0,"rating":5,"reply":"We are thrilled to hear you found our team helpful! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-17T09:37:00","review":"Helpful","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Cynthia N."},{"reviewId":"4d99cac5-e962-4b16-a38d-d2467aedd975","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Tory could help make your experience great.","replyTime":"2025-08-15T10:10:00","review":"Tory was helpful","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Nancy M."},{"reviewId":"6ca5082d-1fdf-4ab7-bff1-a96f7b65da59","range":0,"rating":5,"reply":"We are pleased to hear Tory provided great service! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-14T10:49:00","review":"Tory was nice","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Nichelle R."},{"reviewId":"d9c690dc-1c72-428e-89d0-0b07620f1792","range":0,"rating":5,"reply":"We are overjoyed to hear about your amazing experience! Miss Tori will be thrilled to know she provided wonderful help.","replyTime":"2025-08-08T09:07:00","review":"My experience was amazing! The service was perfect s/o to Miss Tori for the wonderful help!","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Shamaj R."},{"reviewId":"e8f081d1-90e0-4bc0-8301-9cb12fa7960b","range":0,"rating":5,"reply":"Thank you for your review! So happy our sweet staff made your storage experience great!","replyTime":"2025-07-29T13:42:00","review":"Very sweet staff and a great place for storage !","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"sequoya k."},{"reviewId":"70593dcd-f551-4f06-8c18-38d69a4ee4a2","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our manager! Her helpfulness truly makes a difference. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2025-07-18T09:38:00","review":"I don’t know her name, I believe she’s the manager, but every time I’ve had to speak to her with regards to whatever questions I’ve had, she’s been extremely helpful. Most people will tell you to go online and do it yourself but if she can handle it on her end, she will.","source":"Google","submissionTime":"2025-07-17T00:00:00","userName":"Taylor N."},{"reviewId":"8bbf1f31-af9c-4c9d-bcb6-33e10fc5d2e9","range":0,"rating":5,"reply":"We are delighted to hear about your awesome service experience with Extra Space Storage!","replyTime":"2025-07-12T07:59:00","review":"Awesome Service","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"William c."},{"reviewId":"c4383e32-e5ae-4405-96d7-3409015cad46","range":0,"rating":5,"reply":"We are delighted to hear Tory was awesome! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-09T07:51:00","review":"Tory was awesome","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"felton h."},{"reviewId":"8564d2bf-2a5d-4180-a8ba-ff7a3c1bd01a","range":0,"rating":5,"reply":"Thank you for taking the time to reach out and share your experience. We're delighted to hear that Tory was very helpful during your interaction with us.","replyTime":"2025-06-29T08:55:00","review":"Tory was very helpful","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Patricia R."},{"reviewId":"4447f007-df45-4f19-b784-55fc59537175","range":0,"rating":5,"reply":"Thanks for the positive feedback, Crystal! We are thrilled to hear that Tory was nice.","replyTime":"2025-06-29T09:30:00","review":"Tory is nice","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Crystal E."},{"reviewId":"0617610f-997e-44d8-93e0-609264fd695a","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Tory's customer service!","replyTime":"2025-06-27T17:21:00","review":"Tory’s customer service was awesome, highly recommend !!!","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Taiganna K."},{"reviewId":"ba5df2d9-656c-4068-a2e5-d02d107acd2e","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Amyrie! We are here for you if you need anything.","replyTime":"2023-12-23T06:46:00","review":"Tory was very nice and helpful","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Amyrie K."},{"reviewId":"51f05504-784b-4211-b3b3-9020e3535b23","range":0,"rating":5,"reply":"We are delighted to hear your move in and move out process was excellent! Thanks for recommending us, Karen!","replyTime":"2025-06-26T18:23:00","review":"Highly recommended. Was exactly what i needed, move in and move out process has been excellent. Tory was a doll to work with. :)","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Karen F."},{"reviewId":"05becf22-f2e2-4801-915e-7b0573dc2c09","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for highlighting our helpful staff and clean, secure facility.","replyTime":"2025-06-24T09:33:00","review":"Excellent service and clean facility!\nI had a great experience with Extra Space Storage. The staff was incredibly helpful, professional, and made the whole process smooth and easy. The facility is clean, secure, and well-maintained. I felt confident that my belongings were in good hands. Highly recommend to anyone in need of storage!","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Aj A."},{"reviewId":"062b310d-1771-4410-8f15-d26a2a75db42","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Tory! Her professionalism and dedication truly make a difference.","replyTime":"2025-06-24T15:05:00","review":"Tory was very professional , polite, and I had a great experience and extra storage needs to recognize her leadership & dedication.","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Ahmad A."},{"reviewId":"e7071713-5b3f-4934-b936-f359d1e1abe8","range":0,"rating":5,"reply":"We're utterly delighted to hear that you had a great experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-10T16:05:00","review":"Very helpful and knowledgeable great personality love Tory","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Codyboi K."},{"reviewId":"982ae5b0-60c6-4396-a5c1-69431c050793","range":0,"rating":5,"reply":"We are delighted to hear that Tory provided helpful service. Your positive feedback means a lot to us.","replyTime":"2025-06-02T17:47:00","review":"Tory was helpful","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Vally L."},{"reviewId":"0b5bd6cd-28bf-4a11-9183-5355767c28c8","range":0,"rating":5,"reply":"We are delighted to hear Tory provided awesome service! Thank you for recognizing our team member's dedication to helping our customers.","replyTime":"2025-05-23T11:35:00","review":"Tory was awesome helped me out","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Karen S."},{"reviewId":"e163bac2-8514-4c60-ad42-f5512ad7ff17","range":0,"rating":5,"reply":"We are delighted to hear Ms. Torey provided excellent service. Thank you for highlighting our flexible storage options. Your loyalty means everything to us!","replyTime":"2025-05-19T18:36:00","review":"I love their service with Ms. Torey and overall they work with you and help you with different options..I will go back with them in the future. Thanks again Extra space storage!!!","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Jacquilla C."},{"reviewId":"d6401a72-4d4c-42ab-8747-89188b8cea0d","range":0,"rating":5,"reply":"We are thrilled to hear that Tory was awesome. Thank you for taking the time to share your experience with us.","replyTime":"2025-05-13T14:48:00","review":"Tory was awesome","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Adell H."},{"reviewId":"0543d1a1-d074-4579-af01-342e092af59b","range":0,"rating":5,"reply":"We're overjoyed to hear that Tory was awesome. Thank you for sharing your experience with us.","replyTime":"2025-05-04T10:26:00","review":"Tory was awesome","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Framk E."},{"reviewId":"027a290a-c3b6-4d05-909c-ef04d312cc3d","range":0,"rating":5,"reply":"Your positive experience made our day. Thank you for sharing your feedback with us.","replyTime":"2025-05-02T10:53:00","review":"Awesome service. Thanks Tory","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Ali G."},{"reviewId":"88e6ea05-ea22-4c7b-a47c-18a71f4770b2","range":0,"rating":5,"reply":"Thank you for your review, Christopher. We deeply cherish your feedback regarding Tory.","replyTime":"2025-05-02T11:00:00","review":"Tory was nice","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Christopher E."},{"reviewId":"812544ec-b44c-4218-91ef-ac5be8734113","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Barry! If you need any assistance the future feel free to stop by or call us at (504) 362-4121. ","replyTime":"2024-01-20T13:07:00","review":"Tory is amazing. Gave great customer service and very knowledgeable of her facility. Definitely will be renting and telling others. Extra Space on Whitney is Awesome","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"Barry S."},{"reviewId":"6d6929f7-25c0-4558-8862-93f695f7c59e","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Tory! Thank you for sharing your feedback.","replyTime":"2025-04-22T08:29:00","review":"I like Tory!! She has a great personality, always smiling and always patient with me when I call/ come in. Keep her as a employee and THANK YOU TORY SO MUCH FOR BEING VERY PATIENT, PROFESSIONAL AND UNDERSTANDING????","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Shantrell P."},{"reviewId":"ffec7cd3-a4dc-44c9-ae16-e8619da346be","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Pretty Ray. Thank you for sharing your experience with us.","replyTime":"2025-04-19T17:29:00","review":"My experience was wonderful. The customer service was so excellent thanks to Tory for helping me out.","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Pretty R."},{"reviewId":"425bcf99-5ac9-4d01-90c2-862fea9f7176","range":0,"rating":5,"reply":"We genuinely admire your positive experience with us and the interaction with our staff at Extra Space Storage.","replyTime":"2025-04-15T16:02:00","review":"I had a nice and easy experience. I also had a chat with a very nice lady working there","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"Jennifer D."},{"reviewId":"f7a1354c-a651-4023-9461-c3fa85fcfadc","range":0,"rating":5,"reply":"We are utterly delighted to hear that you received awesome service. Thank you for sharing your experience with us.","replyTime":"2025-04-10T15:43:00","review":"Awesome service","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"yo s."},{"reviewId":"ec3fb840-e95b-42b3-9895-87f1b791b420","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! Thank you for the kind words about our customer service.","replyTime":"2025-04-05T09:23:00","review":"Excellent Customer service!!","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Darline J."},{"reviewId":"45e5cbac-81aa-418e-a155-0187e0f56007","range":0,"rating":5,"reply":"We are excited to hear that you had an awesome experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-03-22T11:25:00","review":"Awesom3","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Edyn L."},{"reviewId":"d85f7575-7226-4922-99dc-010407946027","range":0,"rating":5,"reply":"Thank you for your positive feedback, Stephanie Moon! We sincerely value your kind words about Tory's helpfulness.","replyTime":"2025-03-13T11:21:00","review":"Tory was very helpful ??","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Stephanie M."},{"reviewId":"6315fccf-393c-4a30-b16b-af2e9df20ae8","range":0,"rating":5,"reply":"We're elated to hear about your outstanding experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-03-08T09:48:00","review":"I recently got a storage unit at Extra Space Storage and ran into a little issue but thankfully Tory resolved it quickly for me, and I couldn't be more impressed with the service I received. Tory was incredibly helpful and went above and beyond to assist me with my storage unit. She was knowledgeable, patient, and made the entire process smooth and stress-free. Her professionalism and friendly demeanor made a significant difference, and I truly appreciate her dedication to providing excellent customer service. Thank you, Tory, for making my experience at Extra Space Storage outstanding!!!","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"chrism d."},{"reviewId":"ea68c84b-e9dd-494e-964a-a70a86e9e2a0","range":0,"rating":5,"reply":"Your review is appreciated. We're thrilled to hear that Tory provided you with the best experience possible. Thank you for sharing your positive feedback!","replyTime":"2025-03-08T14:32:00","review":"It was a wonderful experience Tory gave us the best experience possible wish I could give her a hundred stars she’s is the best","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Shaketha S."},{"reviewId":"1ab09e96-e3b9-4c4c-b249-030767ede886","range":0,"rating":5,"reply":"We're thrilled to hear that Tory was great! Thank you for sharing your experience with us.","replyTime":"2025-03-08T15:02:00","review":"Tory was great","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"LENARD V."},{"reviewId":"6c2f48e1-3af7-4034-8e83-33e3499fa279","range":0,"rating":5,"reply":"Thank you for leaving a 5-star rating, Jimmy! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.","replyTime":"2023-11-04T10:38:00","review":"Great service","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Jimmy S."},{"reviewId":"b1627175-605c-48c4-9321-51e8326eb1aa","range":0,"rating":5,"reply":"Hi Reggie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tory! Please call us at 888-storage if you need anything.","replyTime":"2024-03-31T11:28:00","review":"Tory was very polite and answered all of my questions best customer service I've experienced in a while at a storage facility. Extra space hired the right person for this position she made me feel confident in my decision to rent a unit at this facility. Thanks Tory for all of  your help","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Reggie H."},{"reviewId":"601e4d85-bbac-46f3-8035-2dcbdec3f6ac","range":0,"rating":5,"reply":"We are delighted to hear that you had a wonderful experience with our customer service. Thank you for sharing your feedback!","replyTime":"2024-09-14T10:45:00","review":"Wonderful customer service . I know my belongings are in good hands always","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Shaquille"},{"reviewId":"e58f6731-b132-4e53-abbc-598591887bb1","range":0,"rating":5,"reply":"We're overjoyed to hear that Tory was nice and extremely helpful. Thank you immensely for sharing your experience with us.","replyTime":"2025-03-03T12:59:00","review":"Tory was nice extremely helpful","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"trenisha b."},{"reviewId":"e2d869cd-7d37-45b6-8675-889df65322fc","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2025-02-22T09:57:00","review":"Awesome service","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Jose A."},{"reviewId":"a758cbeb-ae5a-465d-837a-1d801d3fc7fb","range":0,"rating":5,"reply":"We are elated to hear that Ashley is a great worker. Thank you for taking the time to share your positive experience with us.","replyTime":"2025-02-19T09:56:00","review":"Ashley is a great worker","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Dwayne J."},{"reviewId":"f1bfc885-87fc-446c-9256-72d18365c6ee","range":0,"rating":5,"reply":"We deeply respect your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-02-17T13:47:00","review":"Great experience clean and staff knowledgeable","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Alexander C."},{"reviewId":"308ce764-56a3-4c3f-be63-cf1def79d222","range":0,"rating":5,"reply":"Thank you for your review, Nathaniel! We're glad to hear our manager was able to help you with your concerns.","replyTime":"2025-02-14T09:06:00","review":"Manager was real helpful and understandable and solve my problem","source":"Google","submissionTime":"2025-02-14T00:00:00","userName":"Nathaniel s."},{"reviewId":"ebfc7e26-800b-4bc8-a438-22cc77416d3d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Doley! We're glad to hear that you had a great experience with us and that Ms. Tory provided you with excellent customer service. We appreciate your kind words and look forward to serving you again in the future.","replyTime":"2024-07-03T09:24:00","review":"Great experience. Good customer service !!!\nms. Tory was very professional . Respectfully explain store policies. And safety on property","source":"Google","submissionTime":"2025-02-13T00:00:00","userName":"Doley D."},{"reviewId":"12d5fbee-d1e6-4b26-9ff0-bae13909ec9d","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! We aim to address all feedback promptly. Thank you for sharing your experience with us!","replyTime":"2025-02-07T15:56:00","review":"Great experience! Would definitely recommend! Ms. Tory was very professional Thank you!Also great customer service!!!!!!","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"BoLegg007"},{"reviewId":"3044f650-a900-4a81-b1cd-3e893813905b","range":0,"rating":5,"reply":"Thank you, Gregory! It's wonderful to hear you had a positive experience with us and that our team was very helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 362-4121 if anything comes up!","replyTime":"2023-12-19T09:28:00","review":"My experience was extremely helpful, and she was a pleasure working with. Tory is great","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"gregory a."},{"reviewId":"bf9fd9c9-1784-4b71-848a-57ed4b3787d5","range":0,"rating":5,"reply":"We're elated to hear that MsTory provided great customer service. Thank you for sharing your experience with us!","replyTime":"2025-02-05T13:40:00","review":"MsTory was very helpful with everything I needed to know. GREAT CUSTOMER SERVICE","source":"Google","submissionTime":"2025-02-05T00:00:00","userName":"Bobby R."},{"reviewId":"264f749a-4884-4111-97ba-f07def71f592","range":0,"rating":5,"reply":"We're absolutely thrilled to hear you had a positive experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-20T09:05:00","review":"They had great customer service","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"justin E."},{"reviewId":"941e3d8c-26ce-40ad-b9bf-e7e3d0b259a5","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Mrs. Alexis.","replyTime":"2025-02-03T15:17:00","review":"Mrs Alexis was so helpful when my spouse came in to get her unit. 5 stars isn’t enough","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Lilly M."},{"reviewId":"27e6ddc3-e553-47be-8b2b-0d478e06578c","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you had an awesome experience at Extra Space Storage. Thank you for taking the time to share your positive feedback with us!","replyTime":"2025-02-01T14:51:00","review":"Awesome","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Rea S."},{"reviewId":"af4e4a72-cf9c-40d8-984a-c44e90a0965d","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We deeply respect your feedback and are glad to hear you had a positive experience with our storage facility.","replyTime":"2025-01-14T08:24:00","review":"Excellence space very clean, nice employees I appreciate the experience and the time I had with setting up a storage unit for my things. Thanks I really appreciat The help","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"christina t."},{"reviewId":"21409a32-9f0b-4ba8-bfb9-77b488f55280","range":0,"rating":5,"reply":"We are honored to have provided you with the best experience. Thank you for sharing your feedback.","replyTime":"2025-01-09T12:08:00","review":"I think this was the best experience that I have ever expressed in my life. The customer service quality was top-notch and I would recommend this to anyone.","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"Richard J."},{"reviewId":"012ca9b3-8c8f-46e3-a322-76a3f5e3b8e5","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad to hear you had an amazing experience with our service at Extra Space Storage.","replyTime":"2025-01-06T13:32:00","review":"Service was amazing ??","source":"Google","submissionTime":"2025-01-06T00:00:00","userName":"Carvis R."},{"reviewId":"aca70210-4328-471c-bdc6-7067949b459f","range":0,"rating":5,"reply":"We are happy to hear that Tory was great. Thank you for your feedback.","replyTime":"2025-01-03T10:51:00","review":"Tory was great","source":"Google","submissionTime":"2025-01-03T00:00:00","userName":"Debrann W."},{"reviewId":"bb67fabf-d156-47ae-ae7c-7f8d3ed7bd3c","range":0,"rating":5,"reply":"Thanks for the positive feedback, Kailyn! We're glad Tory was able to assist you.","replyTime":"2024-06-20T07:43:00","review":"Tory made my experience so smooth. Thank you so much!","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Kailyn D."},{"reviewId":"3e99f408-4a5a-4a76-8b45-3688ef131adb","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with us. Thank you for your kind words, Sherman Robles.","replyTime":"2024-11-01T08:19:00","review":"Man was so helpful. Very kind and love doing business with her. Thank you so much.","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Sherman R."},{"reviewId":"874b9d66-4afc-46a6-941e-bc746494f43d","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Tory at Extra Space Storage. We are privileged to have served you and appreciate your recommendation.","replyTime":"2025-01-03T08:59:00","review":"Tory was so professional on assisting me in my needs. The place is extremely clean and I would highly recommend. Two thumbs up","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Gary W."},{"reviewId":"d6a1928b-1256-4334-93b9-af0638a2287b","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We're glad to hear you had a positive experience with us.","replyTime":"2024-12-29T09:21:00","review":"Very kind and considerate.","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Tonya A."},{"reviewId":"773ef7db-bdaf-4f12-ab5b-49d89c91bcaf","range":0,"rating":5,"reply":"We are glad to hear you had a positive experience with our customer service and storage facility. Your review is appreciated.","replyTime":"2024-12-27T09:16:00","review":"Really good customer service and I like the storage facility very convenient.","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"Trina C."},{"reviewId":"8f35e98f-3730-4cf5-892c-9e0d896f1424","range":0,"rating":5,"reply":"Thank you, Rapbrown21. We're glad we were able to assist you with your storage needs. ","replyTime":"2024-08-23T11:15:00","review":"The staff is really nice an helpful with anything you need been renting for a while no problems","source":"Google","submissionTime":"2024-12-26T00:00:00","userName":"rapbrown21"},{"reviewId":"d3a132d8-7d76-44f2-9280-f322f7026f63","range":0,"rating":5,"reply":"We are elated to hear that Tory provided amazing service. Thank you for your feedback.","replyTime":"2024-12-22T08:01:00","review":"Tory was so amazing. Amazing service best in the city . Thank you","source":"Google","submissionTime":"2024-12-21T00:00:00","userName":"Kayla M."},{"reviewId":"54ce75a1-29c4-4411-8607-a63240aea54c","range":0,"rating":5,"reply":"We are excited to hear about your amazing experience with Tory! Thank you for sharing your feedback.","replyTime":"2024-12-22T08:01:00","review":"Amazing service , Tory was amazing and so sweet . Will definitely be back again!","source":"Google","submissionTime":"2024-12-21T00:00:00","userName":"Chevlashea H."},{"reviewId":"89635c95-447b-48b1-a80e-e4da03a5dba7","range":0,"rating":5,"reply":"We're grateful for your kind words, especially about Tory making you feel like family. Thank you for sharing your experience with us!","replyTime":"2024-12-17T13:14:00","review":"Nice service ,friendly there's a girl named TORY she make you feel like family","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"JOSUE O."},{"reviewId":"5bc5c790-72f0-4302-acd2-8d365e18a447","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We genuinely admire your kind words.","replyTime":"2024-12-09T14:36:00","review":"She was very helpful to me I appreciate it","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Joy H."},{"reviewId":"dd894357-332d-4854-acea-ea165c990e7d","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Mrs. Alexis will be delighted to hear your kind words. Thank you for sharing your experience with us.","replyTime":"2024-12-07T14:31:00","review":"Mrs Alexis was so sweet and helpful. I want her here all the time she was so helpful with getting my rate adjusted. I love the staff here.","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"Subhi S."},{"reviewId":"e16cb928-a7ba-41ab-ad54-2e16d8825ad2","range":0,"rating":5,"reply":"We are honored to have provided you with great customer service. Thank you for sharing your experience.","replyTime":"2024-12-06T18:26:00","review":"Highly recommend this business.  Always on site and willing to help.  Great customer service!! A+","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Jacob S."},{"reviewId":"78e685be-cddd-4d1d-8098-9dccfabf78e4","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage. We appreciate your feedback.","replyTime":"2024-11-18T15:50:00","review":"This storage unit facility is closer to my home than any other - that I know of.  So - definitely convenient.","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"Michael C."},{"reviewId":"a5ee5d98-eefc-4ac3-b101-a22758696426","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Extra Space Storage! We're glad to hear that our storage facility met your needs.","replyTime":"2024-11-26T11:45:00","review":"This storage is everything I need when I needed it! So glad I picked this place to storage my belongings! ??","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"Vergillia J."},{"reviewId":"77b41f3f-e219-4d0d-8166-13d8911cb07b","range":0,"rating":5,"reply":"We're glad Tory provided you with a positive experience at Extra Space Storage. Thank you for recommending us!","replyTime":"2024-11-26T12:58:00","review":"Tory was very courteous. Answered all my questions. Facility was very clean. Will recommend","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"Jason T."},{"reviewId":"622c33f2-fdd5-4383-b410-4c58b93448b7","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Ms. Tori at Extra Space Storage. We're privileged to have been able to assist you.","replyTime":"2024-11-11T12:26:00","review":"Ms. Tori was very helpful.. nice attitude,and covered all grounds!","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Derrinette F."},{"reviewId":"48a07afd-d98d-4721-bb7f-16eab6347338","range":0,"rating":5,"reply":"We're overjoyed to hear about your excellent experience with us! Thank you for sharing.","replyTime":"2024-11-16T15:27:00","review":"Excellent service and attitudes!","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"David N."},{"reviewId":"b5ba70d4-b76f-459c-9cdf-9c5577e0cbdb","range":0,"rating":1,"reply":"We are concerned to hear about your experience. Please feel free to reach out to us at (504) 362-4121 to discuss this further.","replyTime":"2024-11-15T07:18:00","review":"Really bad experience!!!","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Patricia H."},{"reviewId":"4ea31643-8b39-4a26-8af6-fc0c401d35ac","range":0,"rating":5,"reply":"We're honored to have been of assistance. Thank you for your kind words.","replyTime":"2024-11-08T10:05:00","review":"Torei was extremely helpful. I would definitely recommend storing here the staff is extremely friendly.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Junechi 1."},{"reviewId":"686b93e1-5fbf-4841-b959-1e58320bb01f","range":0,"rating":5,"reply":"We are utterly delighted to hear that you had a positive experience with our staff at Extra Space Storage, Bubba Diggs. Thank you for your kind words!","replyTime":"2024-11-08T10:08:00","review":"Nice ladies working up front an was able to help me an customer get the uint an with smiles ??","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Bubba D."},{"reviewId":"75f10b6a-9ab0-4d42-8780-77f56d9e1903","range":0,"rating":5,"reply":"Thank you for the positive feedback, Patricia. We're pleased to hear you had a wonderful experience with our staff at Extra Space Storage.","replyTime":"2024-10-31T07:15:00","review":"Thanks for the experience wonderful staff.","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Patricia H."},{"reviewId":"57efbd74-cdd7-4b6f-9a4e-ac090202ca27","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with us. Thank you for your kind words, Sherman Robles.","replyTime":"2024-11-01T08:11:00","review":"Man was so helpful. Very kind and love doing business with her. Thank you so much.","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Sherman R."},{"reviewId":"8f3b8e7e-3380-4662-af9d-d31192755a4a","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2024-10-29T11:49:00","review":"Great","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Cody B."},{"reviewId":"6899e9e1-81c2-4ef8-bbdd-07c34f99cc1f","range":0,"rating":5,"reply":"Thanks for the awesome feedback, Yadir Ortega! Your input is valuable to us.","replyTime":"2024-10-29T13:40:00","review":"Awesome","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Yadir O."},{"reviewId":"2e45cfd0-c60e-425b-9be7-33e5caab10d9","range":0,"rating":5,"reply":"We genuinely admire your feedback. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-23T11:23:00","review":"T was really nice","source":"Google","submissionTime":"2024-10-23T00:00:00","userName":"Selvin N."},{"reviewId":"50ebb9d9-fa4e-4c6f-82c6-bdf1d7db0706","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-10-08T14:05:00","review":"Absolutely helpful, super friendly Time efficient!!!!!","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"yariana c."},{"reviewId":"b297e96c-54d7-427d-9f5f-0232fd0063dc","range":0,"rating":5,"reply":"We are glad to hear you had a great experience with our service and move-in process!","replyTime":"2024-10-05T10:45:00","review":"Very great service and super easy move in !!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Savannah B."},{"reviewId":"2ce0dd02-bc1e-495f-8423-65e6190d4426","range":0,"rating":5,"reply":"We're glad to hear that Tee provided you with awesome service and a great smile. Thank you for your feedback, Angela Smith.","replyTime":"2024-10-05T11:30:00","review":"Tee was awesome and she helped me out with wonderful service and a great smile.","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Angela S."},{"reviewId":"257441f1-2baf-447c-98db-0d8e57619606","range":0,"rating":5,"reply":"Thanks for the awesome review, Ryan! We know our customers value clean facilities and helpful staff so we do our best to provide that! It's great that Tory hit the mark for you. Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2024-03-30T09:45:00","review":"The front representative Tory was very kind respectful and very helpful.  The unit was very clean especially compared to other locations I have no complaints about my experience!","source":"Google","submissionTime":"2024-10-03T00:00:00","userName":"Ryan C."},{"reviewId":"22510b07-75f2-498b-99b7-88083b650fd8","range":0,"rating":5,"reply":"We're ecstatic to hear that Tory provided great service. Thank you for sharing your positive experience, Emmit!","replyTime":"2024-09-26T09:38:00","review":"Tory is great.  Friendly and professional","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"Emmit"},{"reviewId":"f1c7224d-7003-4737-aad2-9c9934efaacc","range":0,"rating":5,"reply":"Your review is appreciated. We are glad Ms. Tee was helpful and kind. Thank you for sharing your experience with us.","replyTime":"2024-09-25T15:01:00","review":"Ms.Tee was so helpful and kind???? very appreciative for her help","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Joselyn V."},{"reviewId":"08750269-94fb-42f5-a450-2d2fc4f0fba5","range":0,"rating":5,"reply":"Hi Troy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2024-01-20T14:14:00","review":"I suggest this place to everyone very well mannered","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"troy b."},{"reviewId":"919ab51c-1926-46ce-871a-4666ec390da1","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Tee at Extra Space Storage. Thank you for recommending us!","replyTime":"2024-09-18T11:36:00","review":"Called to pay storage fee and Tee was SO very helpful, kind, considerate, and very knowledgeable. I highly recommend this storage unit for all your needs, and prices are very reasonable!","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Shirley N."},{"reviewId":"511c30ec-98f6-4a99-acb5-b69f0cc9a1a3","range":0,"rating":5,"reply":"We're thrilled to hear that Tee was cool. Thank you for your feedback!","replyTime":"2024-09-18T12:20:00","review":"Tee was cool","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Domonique T."},{"reviewId":"3b57a6e3-5680-48dd-897f-245a7270e80c","range":0,"rating":5,"reply":"We're happy to hear that the process was easy for you, Destine! Tee was great. Thank you for your review.","replyTime":"2024-09-18T12:19:00","review":"Process was easy peezy Tee was great we was in and out.","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Destine H."},{"reviewId":"883aee9d-1272-4141-8072-5331dace9a17","range":0,"rating":5,"reply":"Thanks, Lashaunda! We are grateful to have you as a customer! ","replyTime":"2024-09-18T13:15:00","review":"Very friendly, help me out with my storage.","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Lashaunda T."},{"reviewId":"d628515a-84f3-4b31-b1b0-4c63d2006af7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Darryl! Don't hesitate to reach out if you need anything! ","replyTime":"2024-06-17T11:13:00","review":"It was great i would highly recommend to others","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"Darryl W."},{"reviewId":"7dc5c39d-83ca-467c-98ef-248ad2b94fbe","range":0,"rating":5,"reply":"We're elated to hear that Torrie provided professional, courteous, and helpful service. Thank you for your review.","replyTime":"2024-08-29T09:42:00","review":"Customer service rep. Tori was very very professional, courteous, and helpful.","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"camesisha s."},{"reviewId":"80538400-14e8-4683-a986-e0bc3f5977cb","range":0,"rating":5,"reply":"We are honored to have received your highly recommended review, Jasper Moore. Thank you for your feedback.","replyTime":"2024-09-17T10:19:00","review":"Highly recommended","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"Jasper M."},{"reviewId":"c706a09f-5e7f-450c-b1a7-77f73920c905","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We appreciate your kind words about Tory's assistance. Thank you for sharing your experience with us.","replyTime":"2024-09-17T13:40:00","review":"Tory thank you for always helping me with my monthly payment every time I come in your store you stop what you are doing to attend to my needs . Keep up the good work","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"Jenner N."},{"reviewId":"a6bd554c-be96-4e71-9f8a-ef99ce19c674","range":0,"rating":5,"reply":"Thank you, Tyrian.! It's wonderful to hear you had a positive experience with Tory and want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 362-4121 if anything comes up!","replyTime":"2024-02-06T14:08:00","review":"Lovely experience, I have never walked into such a clean establishment. Overall great experience. Tory was a wonderful person dealing with services. Will be recommending others!!","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Tyrian."},{"reviewId":"d61fee0a-acfa-4c36-8aa0-e6ca758ca05f","range":0,"rating":5,"reply":"Hi Tyree, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 362-4121 or stop by the office if you need anything!\n","replyTime":"2024-02-09T15:33:00","review":"Wonderful experience, great customer service and all and all great experience","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Tyree H."},{"reviewId":"22269d9c-b3b2-4084-b8be-d740fe66848f","range":0,"rating":5,"reply":"We are thrilled to hear that the service was great and always smooth. Thank you for sharing your experience with us!","replyTime":"2024-09-14T10:28:00","review":"The person at the front desk was very helpful.. service was great and always smooth..","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"beezo b."},{"reviewId":"ba8af72e-9201-4b7c-be14-fc61a8bc06e7","range":0,"rating":5,"reply":"Thank you for the kind words, Clydia. We're glad our team was friendly and helpful! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-01-13T10:17:00","review":"Very friendly and helpful staff!! Would 100% recommend","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Clydia W."},{"reviewId":"56a06263-1f8d-4b61-a8a3-fdbc0806b001","range":0,"rating":5,"reply":"Thank you for the kind words, Freddie. We're glad Tory was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-01-20T15:19:00","review":"Tory  was an amazing person to deal with over the phone and was super helpful once we arrived on site. I had to end up getting another storage stall from here . I called and reserved stall but once I got on site talking with Tory told her how much stuff I had she let me know I would need a bigger stall so I wouldn't have to worry about damaging my stuff from stacking it high . Help me with boxes that I needed also . Would recommend this place for anyone needing storage needs.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Freddie B."},{"reviewId":"e7371567-b914-4ae4-b4bb-c5f18269edd7","range":0,"rating":5,"reply":"Thanks for your feedback, Anthony Daniel. We're glad to hear Manager Tory was attentive and helpful.","replyTime":"2024-08-28T13:32:00","review":"Manager Tory was very attentive, and helpful.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Anthony D."},{"reviewId":"20057093-149d-4ab1-aaa2-77e0a32cff26","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with our team! Thank you for your wonderful feedback.","replyTime":"2024-08-28T14:10:00","review":"This is a very good experience ,the person who was attending us was super nice??!!","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Yorlr P."},{"reviewId":"2d913f46-6662-4659-b76f-fd20a8ca0b2f","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for sharing!","replyTime":"2024-08-29T07:37:00","review":"It’s been a great experience","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Elton R."},{"reviewId":"ef55c4f6-dc26-45a0-9ea5-1c8696283d9e","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2024-08-26T15:42:00","review":"Took good care of me !!","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"Joshua M."},{"reviewId":"a3808b74-d624-479b-b91b-ba210f8381d1","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear that you have had a positive experience with our staff and facilities. Thank you for recommending us!","replyTime":"2024-08-21T12:35:00","review":"I have had a unit for overv6 months.  Have had no problems.  The staff is very friendly and knowledgeable and willing to help out as much as possible.\nWould recommend","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Tara U."},{"reviewId":"aa1c361f-b872-47b3-acc3-68c03c2b33ed","range":0,"rating":5,"reply":"Thank you immensely for your feedback! We're glad Tee provided great service.","replyTime":"2024-08-21T14:07:00","review":"Tee was great! Highly recommend!","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Jacob"},{"reviewId":"d15b4178-94ce-4b2f-b937-a1ef6ec8bd28","range":0,"rating":5,"reply":"We're honored to have provided friendly customer service. Thank you for reaching out.","replyTime":"2024-08-21T17:47:00","review":"Friendly customer service.","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"A R."},{"reviewId":"31b6a560-e98d-42ef-bcfd-1cf0ad247e2a","range":0,"rating":5,"reply":"We're elated to hear you had a great experience with our customer service. Thank you for sharing your feedback.","replyTime":"2024-08-21T16:50:00","review":"Great customer servicios thanks tee","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Evelin D."},{"reviewId":"5fad9b50-f784-4c12-b049-e6313fc606a1","range":0,"rating":5,"reply":"We are grateful for your kind words about Tory's fantastic service!","replyTime":"2024-08-22T07:36:00","review":"Tory is fantastic manager  she definitely made my day","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Supastar J."},{"reviewId":"507c912d-c1cd-4b2b-89fa-277349930bbc","range":0,"rating":5,"reply":"Thanks for your wonderful feedback! We're glad to provide wonderful customer service!","replyTime":"2024-08-22T07:37:00","review":"Wonderful customer service","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"G M."},{"reviewId":"f21faf8f-f37d-41a3-84ad-4a410145aa0d","range":0,"rating":2,"reply":"Your feedback is important to us. We apologize for the issues you experienced and appreciate you bringing them to our attention. We take your concerns seriously and will use this information to improve our services. We understand your frustration with the maintenance issues, cleanliness, and pricing concerns. Thank you for taking the time to share your experience with us.","replyTime":"2024-08-17T07:37:00","review":"Went here almost 2 years ago because of price. Had a bigger unit. Light never worked in it. Reported it. It was never fixed. Downsized to a 10x10. Initial price was great. The price increase was not favorable. I dealt with it. But neither unit when I initially got them were cleaned. Rat droppings in both. I had to clean them. People living in units when it's not allowed. Report that. Nothing is done. I moved to a new place. Much cleaner and better pricing. To each their own but I wouldn't recommend.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Shawn C."},{"reviewId":"2168903f-fc25-427e-ab55-f3b6c61f55d8","range":0,"rating":5,"reply":"Thank you for your review, Dave! We're glad Tony was able to assist you and accommodate your needs at our Belle Chasse location. Your feedback is appreciated.","replyTime":"2024-08-15T14:31:00","review":"Tony was so helpful I enjoyed my experience there was nothing available at the Gretna location and she made sure I was accommodated to the fullest at the Belle Chasse location, so I appreciate her time and patience ??","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Dave C."},{"reviewId":"6c213351-e032-40c8-a883-cb8be65b2798","range":0,"rating":5,"reply":"Hi Pierre, thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if you need further assistance with your storage needs. \n","replyTime":"2023-11-03T08:11:00","review":"Very Professional and knowledgeable","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Pierre B."},{"reviewId":"794eda7e-0571-43ef-b478-652bdbf3ac90","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for taking the time to share your feedback.","replyTime":"2024-08-14T11:26:00","review":"Very clean. The representative was extremely friendly and helpful and I would definitely recommend to friends and family","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Erosha Q."},{"reviewId":"f84ca67f-6517-4f06-a1c0-00a07d4da615","range":0,"rating":5,"reply":"We are elated to hear that you found our facility very clean and our staff friendly. Thank you for your feedback.","replyTime":"2024-08-14T15:40:00","review":"Very clean and friendly staff low cost.","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Keyaka L."},{"reviewId":"346310cc-e46d-4618-a29e-f8717a04f2a8","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Keith Long. We deeply respect your kind words about Extra Space Storage.","replyTime":"2024-08-14T16:31:00","review":"Great place","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Keith L."},{"reviewId":"09faa334-148b-481f-bb00-0aa7db7b3461","range":0,"rating":5,"reply":"Thank you for the positive feedback, Merkis Casado Jr. We're pleased to hear about your awesome customer service experience at Extra Space Storage.","replyTime":"2024-08-14T07:44:00","review":"Awesome customer service and great attitude.","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Merkis C."},{"reviewId":"cf4fd7eb-2e88-4531-bb8e-ee94ad95cf32","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kemyri Jones! We're glad to hear you had a great experience with us.","replyTime":"2024-08-14T07:41:00","review":"THE BEST, so sweet & so pretty!! never a problem with her","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"kemyri j."},{"reviewId":"8cb70449-942e-4d82-ae5d-b6a8f2cde0c4","range":0,"rating":5,"reply":"Your positive experience with Tory is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2024-08-10T15:59:00","review":"Awesome service, Tory was great","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Kerion S."},{"reviewId":"c5b49299-caad-491b-a462-546677daaac7","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience with our associate. Thank you for sharing your feedback!","replyTime":"2024-08-08T12:26:00","review":"The associate who took my call was amazing.  His professionalism, skill, knowledge, engaging personality and patience were unmatched!","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Gregory H."},{"reviewId":"a5a004fb-0a77-4327-ba84-ca4d9b9a9871","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for your wonderful feedback!","replyTime":"2024-08-05T11:39:00","review":"I would recommend them to any of my friends they’re very friendly…The place smells amazing very well cleaned…Miss.T is a very nice and sweet lady her customer service is awesome….I give them 5 stars…..","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Shirley L."},{"reviewId":"9ed170df-1bd0-4a4f-8acc-8be74b009c3c","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Tee Tee at our Extra Space Storage location. It's wonderful to know that she was very helpful, knowledgeable, and maintained a friendly demeanor throughout your interaction. We truly appreciate your kind words about her service and professionalism. Thank you for choosing Extra Space Storage for your storage needs, and we look forward to continuing to serve you in the future!","replyTime":"2024-08-05T11:54:00","review":"Today was a great day. I had such a wonderful time being helped by Tee Tee. She was very, very helpful and knowledgeable of her experience and understanding of extra space storage. I will once again enjoy doing business with extra space and enjoying the company of Tee Tee without her help and her efforts I would not have chose extra space storage. Tee Tee is a very attractive, beautiful young lady and she keeps a smile on her face the whole time while helping you and it looks like she’s been working out from the last time, I saw her I really enjoy going over there to pay on my storage when she’s working. This is the only bill I don’t mind paying on. Thanks again Tee Tee!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"eric l."},{"reviewId":"51066bda-bdf7-48e3-9655-aaba7e890ac2","range":0,"rating":5,"reply":"Thank you for the kind words, Shantell. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-04-05T14:30:00","review":"Amazing Customer Service very helpful","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"Shantell V."},{"reviewId":"e1f84236-18ed-40de-b184-ba2f889d8edd","range":0,"rating":5,"reply":"Thank you, Steven! It's wonderful to hear you had a positive experience with us and that Tory was great to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 362-4121 if anything comes up!","replyTime":"2024-03-05T09:13:00","review":"Awesome experience and the best worker Tory was ver helpful","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"Steven W."},{"reviewId":"673385dd-6134-4838-8f38-61e2e4962329","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Ms. Tory truly is awesome! Thank you for sharing your experience with us.","replyTime":"2024-07-09T12:40:00","review":"Ms Tory was awesome!!!!","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"arnell k."},{"reviewId":"c07ea897-0146-4a58-b487-bdab20467bdb","range":0,"rating":5,"reply":"Your review is appreciated! We're glad to hear that Ms. Tory provided you with excellent service and made you feel confident in storing your belongings with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-03T08:05:00","review":"Ms. Tory has been such an awesome help! She explained the pricing to me in very great detail over the phone. When I arrived to tour the facility, she was really nice and very welcoming. She showed me around and asserted me that my belongings would be safe on their premises. (I mean of course things may happen, but they go to great lengths to ensure it doesn’t, if possible!) If you are in need of a Storage Facility, go speak with Tory at ExtraSpcae Storage.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Soul a."},{"reviewId":"431ee7fa-f0d2-4c97-a7ff-eae87703e0d8","range":0,"rating":5,"reply":"Your positive experience is our top priority. Thank you for recommending us to others. We appreciate your kind words and look forward to serving you again in the future.","replyTime":"2024-06-28T11:04:00","review":"U had a great experience the front desk was very helpful and sweet I would recommend this place to anyone","source":"Google","submissionTime":"2024-06-28T00:00:00","userName":"Day T."},{"reviewId":"f7782755-a722-456f-9cd8-2f686464afba","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Tory! We deeply cherish your kind words and look forward to seeing you again soon.","replyTime":"2024-06-20T07:44:00","review":"Tory is the best! Everytime I come I can’t wait to see her amazing smile and great attitude! 100/10","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Darriell L."},{"reviewId":"3145d812-fa36-4f5e-affe-94f5c4a41b84","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Tori! We are honored to have such a dedicated team member providing excellent customer service.","replyTime":"2024-06-21T09:09:00","review":"Tori has excellent customer service and was a great help ! Made sure I got everything I needed !","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Erica R."},{"reviewId":"85d91c3c-a57c-4628-a9d3-3f53da57daed","range":0,"rating":5,"reply":"We are privileged to hear that Tory provided great customer service and kept the place neat and tidy. Thank you for sharing your experience with us.","replyTime":"2024-06-11T18:37:00","review":"Tory offered great customer service and a small question that I had. She keeps the place neat and tidy","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"J' M."},{"reviewId":"051ddbdf-fdf3-4560-801a-1cf49f317469","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We're privileged to hear that you had a great experience with our customer service team. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-27T14:36:00","review":"Great customer service. Friendly and knowledgeable.","source":"Google","submissionTime":"2024-05-27T00:00:00","userName":"Pauline H."},{"reviewId":"8f656af0-966f-4169-8650-9f1305611e80","range":0,"rating":5,"reply":"Thank you for the kind words, Meriel. We're glad Tee was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-05-09T13:25:00","review":"Tee was very helpful and was able to get us sorted quickly and efficiently. Even got our steps in!","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Meriel R."},{"reviewId":"fd1daaa3-a202-4bc5-9152-a91364dd7978","range":0,"rating":5,"reply":"Hi Keyonna. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tanisha! Please stop by the office or call 888-storage if you need anything.\n","replyTime":"2024-05-09T16:14:00","review":"Representative Tanisha did an amazing job helping my daughter and I confirm our units.  When an error about space and location was made she went above and beyond to ensure we had everything together. She was truly helpful and I appreciate all that she did for us!!! Great customer service!!!!!!","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Keyonna L."},{"reviewId":"15db9d91-d5cb-4f84-b81b-611a53949cfc","range":0,"rating":5,"reply":"Thank you for the kind words, Heather. We're glad Tori was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-05-08T14:40:00","review":"Tori was very helpful with helping me find the right unit. She was very friendly and I would recommend her to anyone who needs storage assistance. She is definitely great??","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Heather A."},{"reviewId":"6d31c6e8-cbf0-4f97-86bf-a8e8c5b6e8e7","range":0,"rating":5,"reply":"Thank you for the kind words, Ronald. We're glad Tory was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-05-08T14:43:00","review":"Came in to look for a unit and Tory was an awesome help she showed me a unit that fits my needs and was very helpful","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Ronald B."},{"reviewId":"1c22a8b0-68ba-4ce4-991a-0c25a34fe5e4","range":0,"rating":5,"reply":"Thank you for the kind words, Venessa. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-05-07T13:02:00","review":"Service is great.","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Venessa S."},{"reviewId":"f84db38f-349b-4f8b-832b-7a2176c59486","range":0,"rating":5,"reply":"Thank you for the kind words, Jared. We're glad Tanesha was helpful and kind! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-05-05T14:36:00","review":"Tanesha was exceptionally helpful, kind and quite accommodating the removal and the replacement of 2 locks that are on my storage unit.","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Jared B."},{"reviewId":"1cc17b81-18d9-4d58-b182-f071806be092","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, King. We're committed to being your go-to stop for all your local storage needs! Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-05-03T15:59:00","review":"Nice place","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"King"},{"reviewId":"c8a0ec24-22a2-4dd2-8953-87e23dd33039","range":0,"rating":5,"reply":"Hi Nicole! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2024-04-26T11:25:00","review":"Easy office personnel was very nice and welcoming.  Explained everything throughly in addition to that she made sure my code worked before I left the premises.","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"nicole h."},{"reviewId":"408bc7b3-34c1-4fb2-bee1-1bf117578e99","range":0,"rating":5,"reply":"Thank you for the kind words, Michael. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-04-16T08:20:00","review":"She was so great she helped me with every and anything I would definitely tell other people come","source":"Google","submissionTime":"2024-04-15T00:00:00","userName":"Michael P."},{"reviewId":"9a308866-d561-4536-b7b0-b8089be93a76","range":0,"rating":3,"reply":"Hi Becky. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (504) 362-4121? \r\n","replyTime":"2024-04-12T09:33:00","review":"Rats.","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Becky H."},{"reviewId":"9513060b-79d3-4d29-a664-2ea0ec915cd5","range":0,"rating":5,"reply":"Thank you for the review, Kym! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2024-04-07T11:12:00","review":"The agent was very knowledgeable and friendly.","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"kym j."},{"reviewId":"fbe763d3-57f0-45c4-8031-90cef3d8ebd1","range":0,"rating":5,"reply":"Thanks for the awesome review, James! We work hard to meet the expectations of our customers, and we're happy to hear Tory hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2024-04-05T12:49:00","review":"Tory was awesome beautiful personality","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"James"},{"reviewId":"7775b288-40c8-444f-8864-7dc3cc49e4de","range":0,"rating":5,"reply":"Thanks for the awesome review, Jayda! We work hard to meet the expectations of our customers, and we're happy to hear Neil hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2024-03-20T09:13:00","review":"Neil’s is a great new manager I love her vibes that she gave me and my mom!!!","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Jayda L."},{"reviewId":"f3eb628f-8d18-467c-abb3-766f854ca597","range":0,"rating":5,"reply":"Thank you for the kind words, Greg. It's great to know our team has been professional and helpful! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-03-20T11:06:00","review":"Very helpful and professional\n\nThanks","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Greg L."},{"reviewId":"9e6604dc-60f6-4cd0-9adf-7c9fe67d47a3","range":0,"rating":5,"reply":"Hi Rontrell! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2024-03-14T11:49:00","review":"Great customer support/service!!!","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Rontrell S."},{"reviewId":"1aaebf81-b7c5-4384-93b4-e1b0acfc127c","range":0,"rating":5,"reply":"Thank you for the kind words, Micheal. We're glad our team has been courteous, understanding, and professional to work with! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-06-01T14:34:00","review":"The staff very professional very courteous very understanding and I even had a project where my locket rusted out and went open and they found a way to help me cut get my lock off and didn't charge me a penny I enjoyed my experience good staff keep up the good work I value customer who's been at that location for 19 years thank you","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"micheal l."},{"reviewId":"be865d8d-7bca-4edf-973a-5f4b65de84f2","range":0,"rating":5,"reply":"Thank you for the review, Duane! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage if you need anything.\n","replyTime":"2024-02-21T17:11:00","review":"Great customer service very friendly and very knowledgeable.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Duane M."},{"reviewId":"93074c9b-d243-44c7-b469-45a40173cf14","range":0,"rating":5,"reply":"Thank you for the review, Tina! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.","replyTime":"2024-02-01T16:17:00","review":"Very nice  and courteous. Friendly and respectful Willing to help","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Tina W."},{"reviewId":"b42eeee3-3ee4-4957-82ea-5830787e4d4c","range":0,"rating":4,"reply":"Wow, thanks for the great review Chris! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (504) 362-4121. ","replyTime":"2024-02-02T08:42:00","review":"Great location for me. Nice size unit for rental fee.","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Chris L."},{"reviewId":"67383b5c-0ead-4bad-b570-0cb27a573f7b","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ivan! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-02-01T08:09:00","review":"Fast and easy","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Ivan O."},{"reviewId":"f6e7e632-2961-485f-86d8-e7c5a02a8100","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Kat! Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you at 888-storage!","replyTime":"2023-08-27T13:41:00","review":"I was unable to look at my unit when I rented it. And wasn't able to start moving things into my unit until later that night. So when I got to the facility I found my unit and there was a tag on the hasp. The tag said it had been inspected and that it was a 10×10 and I had rented a 10×12. So I contacted the after hours customer service team and they were very helpful in assuring me that it was indeed a 10×12 . So I felt comfortable ripping the tag off beginning to move my things into the Unit. And not just being a female there by myself but anyone by their self I felt very safe in the facility. Plenty of lighting and very clean!\n\n5 months later.....\nI got an unexpected rait increase which I was not thrilled about! But it is what it is!! Anyway......Terrii the young lady that helped me over the phone was very helpful!!! She managed to get the increase lowered! And I can't thank her enough for that!! She was also very understanding, polite and professional!! Thanks terrii!!!","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"Kat M."},{"reviewId":"6d425744-dd7b-4fd6-8fee-1fbad25a2e99","range":0,"rating":5,"reply":"Thank you for the kind words, Latanya. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2024-01-05T11:40:00","review":"She was very helpful and polite thanks for the good customer service","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Latanya H."},{"reviewId":"fe7bb3db-b931-4c89-8242-abf1f63be2f7","range":0,"rating":5,"reply":"Hi R, Thank you for taking the time to leave your feedback! We pride ourselves on having a welcoming, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2024-01-03T09:01:00","review":"All of the representatives are super professional and welcoming! I didn’t have one concern that wasn’t properly addressed and solved to my liking. If I ever needed a storage unit again, I would for sure book with Extra Space by the Mall. Thank you!","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"R L."},{"reviewId":"78d27ff0-d73e-49ad-9860-2cd47c93bea7","range":0,"rating":5,"reply":"Thanks for the awesome review, Benny! We know our customers value clean and accessible facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2024-01-03T10:07:00","review":"Clean facility. Easy access to my unit. The employees are very helpful and accommodating. Nice good price rates","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"Benny F."},{"reviewId":"c65fcc89-963e-4fb6-97dc-cc73d44c6587","range":0,"rating":5,"reply":"Hi Angel, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-12-15T09:04:00","review":"The staff is very nice and helpful.","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Angel M."},{"reviewId":"2f4c2499-f472-468e-8485-3714c134e0e8","range":0,"rating":5,"reply":"Hi Joshua! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2023-12-09T13:07:00","review":"The customer service was excellent. Also great rates","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"Joshua S."},{"reviewId":"2ea26153-d07a-43e1-a462-840836480dd1","range":0,"rating":5,"reply":"Thank you for the review, Barbara! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. If you have any questions, let us know at 888-storage.","replyTime":"2023-11-12T11:47:00","review":"My experience with Extra Space Storage was excellent. The clerk was very knowledgeable and very nice.","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"BARBARA W."},{"reviewId":"d1414c23-433c-4078-9d3f-31ca7f033360","range":0,"rating":5,"reply":"Thank you, Anthony! It's wonderful to hear you had a positive experience with Terra and want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 362-4121 if anything comes up!","replyTime":"2023-06-03T10:18:00","review":"I been here for a while and Terra has made my experience being here pleasant","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Anthony M."},{"reviewId":"23041bfc-e4d8-4709-80c6-ecda55dcec67","range":0,"rating":5,"reply":"Thank you for the excellent rating, Subhi! We're so glad we were able to meet your storage needs. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something! ","replyTime":"2023-11-05T16:08:00","review":"Great customer service always!","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Subhi J."},{"reviewId":"60098139-5bbd-440c-80d5-cf1f126d52f5","range":0,"rating":4,"reply":"Hi Rayonna! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2023-11-05T12:56:00","review":"Ms Terra is an awesome Manager and she great customer service skills.","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Rayonna C."},{"reviewId":"cbc53421-454e-4d76-9e3e-2b9a64191318","range":0,"rating":5,"reply":"Thank you for the review, Brandy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-02T14:48:00","review":"Love this place . They are the best,they don't mind helping u. I Love these guys","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"Brandy J."},{"reviewId":"0c629d27-1ea3-41e1-bb78-f03a25b0e066","range":0,"rating":5,"reply":"Thank you for the kind words, D! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n\n","replyTime":"2023-10-25T10:19:00","review":"Great Personality","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"D B."},{"reviewId":"dd65b9b3-3606-4c2d-a6b7-9004b4f8cb4e","range":0,"rating":5,"reply":"We think Tara is great too! Thanks for the positive review, Clay. We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-12T11:48:00","review":"Tara is the best.  She is so helpful and friendly.  Like talking with and old friend. Their facility is clean and easy accessible.","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"Clay L."},{"reviewId":"23e3e4d6-df2f-467f-be2a-2fa40298174b","range":0,"rating":5,"reply":"Thank you for the excellent rating, Susan. We are glad Tara was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2023-10-11T11:14:00","review":"Everything was so easy and didn't take long at all.. And Tara\n(receptionist) was so sweet and knowledgeable!\nI was having a rough day and she actually made me smile! Will definitely be recommending them to anyone I know looking for a storage unit!","source":"Google","submissionTime":"2023-10-11T00:00:00","userName":"Susan R."},{"reviewId":"73f7b9fc-2188-4bc0-8869-b1f0c6244111","range":0,"rating":5,"reply":"Wow, thank you for the great rating Talvin! We are so happy you had a great experience with Extra Space Storage. ","replyTime":"2023-06-06T16:22:00","review":"Tera was a big help moving my sister there from out of the city! She really knew about sizing and able to explain everything about the location. I don’t feel like she was just trying to sell a storage,  she really cared about my sisters needs. Thank you Tera your customer service we will never forget!","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"talvin b."},{"reviewId":"3db77fd0-5721-4862-bf21-54c9adbc6581","range":0,"rating":5,"reply":"Thank you for your positive feedback, Joni! We're glad to hear that our receptionist provided helpful and kind service. If you have any further questions or need assistance, please don't hesitate to reach out to us at (504) 362-4121.","replyTime":"2023-09-28T15:46:00","review":"The receptionist was helpful and kind","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Joni C."},{"reviewId":"7394caed-df4c-4083-b74f-e92ac7a61794","range":0,"rating":5,"reply":"Hi John! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2023-09-08T13:45:00","review":"Excellent customer service!!","source":"Google","submissionTime":"2023-09-08T00:00:00","userName":"John C."},{"reviewId":"fdd89f4e-ba87-4932-b28a-5121a68078ef","range":0,"rating":5,"reply":"Thank you for the kind words, Jonas. We're glad Terra could help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-06-08T08:47:00","review":"Terra , help me with my storage needs !","source":"Google","submissionTime":"2023-07-17T00:00:00","userName":"Jonas W."},{"reviewId":"d243d312-5801-448d-8604-904ddb751a4c","range":0,"rating":5,"reply":"Thank you, Henry. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-04-13T13:38:00","review":"Wonderful,and very helpful","source":"Google","submissionTime":"2023-07-14T00:00:00","userName":"Henry C."},{"reviewId":"4b83a181-2003-4ff2-ae31-f329062b6d36","range":0,"rating":5,"reply":"Thank you for the kind words, Kayela. We're glad our team was helpful and understanding to work with! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-07-14T10:41:00","review":"I love they are Soo nice and help you with your problem.wish other places so understanding n nice??","source":"Google","submissionTime":"2023-07-14T00:00:00","userName":"Kayela G."},{"reviewId":"a6cddf1f-7fce-4797-a1d9-ba0eeba1db54","range":0,"rating":5,"reply":"Thank you, Harold. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-09-15T13:08:00","review":"The women there was super helpful and polite. They did a awesome job ??","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Harold B."},{"reviewId":"a82206a6-1de3-4b0b-8ad5-9ab4a85f250e","range":0,"rating":5,"reply":"Thank you for the kind words, Marrero. We're glad our team was kind and helpful! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-06-29T13:53:00","review":"Very nice and helpful and sweet very kind","source":"Google","submissionTime":"2023-06-29T00:00:00","userName":"Marrero"},{"reviewId":"c8bf432b-064b-4423-a837-5cbec8d856a0","range":0,"rating":5,"reply":"Hi Hotboy, thank you for your review. We're glad our employee was very sweet and very nice. Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-06-19T08:15:00","review":"Very sweet n very nice the best I every had she deserves awards Terri","source":"Google","submissionTime":"2023-06-19T00:00:00","userName":"Hotboy T."},{"reviewId":"514a67b3-0738-4780-a38e-93b4cbfcca9e","range":0,"rating":5,"reply":"Thank you for the review, Oncho! We pride ourselves on having a friendly, accommodating staff and are so happy Terra and Terri were able to assist you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-06-19T09:40:00","review":"Terra and Terri are amazing with the customer service they provided. Mad my stressful situation a lot easier to manage.","source":"Google","submissionTime":"2023-06-19T00:00:00","userName":"Oncho P."},{"reviewId":"1568e827-c99a-4904-9dbd-ccd1c9502ba3","range":0,"rating":5,"reply":"Thank you for the kind words, Travis. We're happy to hear Terri was kind and polite! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-06-17T09:36:00","review":"The Terri at the front desk was very nice and polite and also helped with everything I needed","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"Travis D."},{"reviewId":"b6b4e163-e342-4cd9-877d-537db2b9f75a","range":0,"rating":5,"reply":"Thanks for the awesome review, Alvin! We work hard to meet the expectations of our customers, and we're happy to hear Terra hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2023-06-07T13:56:00","review":"Terra was freakin awesome and a true life saver for finding the needle in the haystack I needed during this small crunch time window.","source":"Google","submissionTime":"2023-06-07T00:00:00","userName":"Alvin W."},{"reviewId":"ef919207-066c-4ee4-892d-76eb22735640","range":0,"rating":5,"reply":"Thank you for the kind words, Anne. We're glad Terra has been great to work with! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-06-06T10:52:00","review":"Terra is the BEST HANDS DOWN!!!","source":"Google","submissionTime":"2023-06-06T00:00:00","userName":"Anne C."},{"reviewId":"bd838ee8-4c0b-4ab8-8e87-0807b46f8552","range":0,"rating":5,"reply":"Hi De’yonsha!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2023-06-06T10:39:00","review":"thank you for great customer service!","source":"Google","submissionTime":"2023-06-06T00:00:00","userName":"De’Yonsha F."},{"reviewId":"1b2690be-a514-4481-9f56-0c716010c26d","range":0,"rating":5,"reply":"Thanks for the awesome review, Jeremiah! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2023-06-07T07:35:00","review":"Great service","source":"Google","submissionTime":"2023-06-06T00:00:00","userName":"Jeremiah W."},{"reviewId":"447c914c-eb66-4871-9a27-181a0ad564b0","range":0,"rating":5,"reply":"Hi Princess, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful, and pleasant staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-06-03T10:23:00","review":"The staff is always pleasant, friendly and helpful.","source":"Google","submissionTime":"2023-06-03T00:00:00","userName":"Princess K."},{"reviewId":"412086fe-8bb7-436a-b4a5-f665c55e1de1","range":0,"rating":5,"reply":"Hi 1love!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (504) 362-4121 or stop by the facility! ","replyTime":"2023-06-03T08:42:00","review":"Very great customer service very kind very very helpful","source":"Google","submissionTime":"2023-06-03T00:00:00","userName":"1love"},{"reviewId":"f2c77fc3-0c63-4d44-a644-457d4df128ce","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Corey. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (504) 362-4121 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2023-04-25T14:17:00","review":"New owners and price jumps are insane with no improvements just paint","source":"Google","submissionTime":"2023-04-25T00:00:00","userName":"Corey L."},{"reviewId":"28bca429-d77c-4346-b17c-aa34cb92eedc","range":0,"rating":5,"reply":"Thank you, Henry. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-04-13T13:36:00","review":"Wonderful","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Henry C."},{"reviewId":"a60f0216-209b-4411-93f9-be959fa6387b","range":0,"rating":5,"reply":"Thank you for the kind words, Adam! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-03-27T12:21:00","review":"Absolutely great customer service.","source":"Google","submissionTime":"2023-03-27T00:00:00","userName":"Adam T."},{"reviewId":"bfd4528b-b967-4dda-8ac7-27162305f4e9","range":0,"rating":5,"reply":"Thank you for the kind words, Ruby. We're glad Terre was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2023-03-25T10:20:00","review":"Terre has helped my emencely and she is very nice and knowledgeable.","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Ruby R."},{"reviewId":"e5b9bf4e-54e7-444c-ae25-036796849e06","range":0,"rating":1,"reply":"Hi Jermika. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (504) 362-4121? \r\n","replyTime":"2023-03-24T08:34:00","review":"Not too good now that I know the storage have nunthing but ants all over my things  I’m scared to put anything els in","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Jermika A."},{"reviewId":"bcec7bb2-2b35-4725-b2fa-71dcf462c7e7","range":0,"rating":5,"reply":"Hi Slim, thank you for your review. We're glad Ms. Owens was very polite and helpful. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-08-26T12:51:00","review":"Ms. Owens did a very good job with helping find the right storage for me, with great space and quality.","source":"Google","submissionTime":"2023-03-14T00:00:00","userName":"Slim W."},{"reviewId":"f75fcea7-64e5-4126-b9ae-eda04a93f37f","range":0,"rating":5,"reply":"Thank you for your review, Jasmine! Providing renters with clean, secure, and climate-controlled facilities is our top priority. We're glad we were able to meet your storage needs and that Terra has been patient and helpful. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2023-03-14T12:09:00","review":"I recommend anyone who needs a storage space to use this facility. It is extremely clean, secure, temperature-controlled! I love the private access. The staff is extremely professional, has exceptional customer service, && always willing to help. Terra is amazing, she’s very patient and answered all of my questions thoroughly. I left feeling very confident that my items were in safe hands. 10 out of 10 recommend!!","source":"Google","submissionTime":"2023-03-14T00:00:00","userName":"Jasmine A."},{"reviewId":"6b694243-9086-48c7-b73e-5525c4c64b17","range":0,"rating":5,"reply":"Hi Kenneth, thank you for your review. We're glad our manager has been nothing but nice to you. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-12T08:10:00","review":"i have never had a problem the new Manager have came and been nothing but nice to me and brothers thanks for all you do.","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Kenneth M."},{"reviewId":"a08a8839-241f-4491-a78d-06bc0f5e57e9","range":0,"rating":5,"reply":"Hi Lakarla, thank you for your review. We're glad our manager is so nice and helpful. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-02-06T10:35:00","review":"The manager is so nice and helpful.. it’s been the best experience ever!!","source":"Google","submissionTime":"2023-02-06T00:00:00","userName":"lakarla W."},{"reviewId":"c8fe7076-36c4-4e49-b1e2-eb03704a0bdd","range":0,"rating":5,"reply":"Hi La'treasurlyn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-01-21T14:41:00","review":"The manager was very friendly and informative","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"La'Treasurlyn J."},{"reviewId":"f851b8e7-56bd-4c2f-b719-ad793d998fb2","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Brandy! It's great to know you found our property clean and reasonably priced. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-01-10T15:02:00","review":"Good customers service, unit was nice and clean. And the rates was very reasonable.","source":"Google","submissionTime":"2023-01-10T00:00:00","userName":"Brandy J."},{"reviewId":"2f9961bd-aa20-439c-8242-b3f0f50f9972","range":0,"rating":5,"reply":"Thank you, Kimberle. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-01-04T16:12:00","review":"Like it, like new manager, very nice!","source":"Google","submissionTime":"2023-01-04T00:00:00","userName":"Kimberle M."},{"reviewId":"d07725c9-c71b-4beb-bd72-1b7abcaf00c8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Isaac! We're happy we were able to provide an easy and simple rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-10-07T15:05:00","review":"Easy and simple just how I like it","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"Isaac C."},{"reviewId":"a4d4b23f-8b77-44b2-8c88-0c17568e782c","range":0,"rating":5,"reply":"Thank you for the review, Marshaina! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We are happy to help with any storage needs at 888-storage.","replyTime":"2022-05-05T10:56:00","review":"Great customer service","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Marshaina L."},{"reviewId":"5938afb1-06c7-4eb3-ba92-204edaea5140","range":0,"rating":5,"reply":"Thanks for the positive review, Mary! We are glad you had a great experience with Ms. Terra. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-30T09:28:00","review":"Great customer service Ms Terra is awesome","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Mary D."},{"reviewId":"74a8886b-73ab-4b8b-95f5-d2b45194b7cf","range":0,"rating":5,"reply":"Hi Leo, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-09-30T10:56:00","review":"Very nice and clean and the service is great at the front desk.","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Leo W."},{"reviewId":"cd2c0dab-af7c-456c-af0c-a245f972b56d","range":0,"rating":5,"reply":"Hi Freddie, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up.\n\n","replyTime":"2022-09-27T11:32:00","review":"Both young ladies were very helpful and professional and was very fast getting the problem resolved.","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Freddie C."},{"reviewId":"2b19c9b7-b8be-4175-a1b2-cd5c61035425","range":0,"rating":5,"reply":"Thank you, Harold. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-09-15T12:52:00","review":"The women there was super helpful and polite. They did a awesome job ??","source":"Google","submissionTime":"2022-09-14T00:00:00","userName":"Harold B."},{"reviewId":"449811cf-3699-44da-9fde-7d670280a2cf","range":0,"rating":5,"reply":"Hi Yvenine, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility and the price of the units has been positive! We're glad the property manager was very helpful and attentive to your need. Please stop by the office or give us a call at 888-STORAGE.  \n","replyTime":"2022-08-30T11:07:00","review":"Its clean and and affordable, the property manager, was very helpful and attentive to my need.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Yvenine T."},{"reviewId":"0927a878-ad4d-4418-b82e-3bcde94d5596","range":0,"rating":5,"reply":"Hi Travon, thanks so much for your review! We are thrilled to hear your experience was awesome. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-08-17T11:43:00","review":"Awesome experience","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Travon S."},{"reviewId":"f52ea589-51b5-4611-b637-b95c93e838b2","range":0,"rating":5,"reply":"Hi Tiffany, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and welcoming staff, so we do our best to make sure we are able to provide that! We appreciate you recommending us to your friends and family. Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-08-17T17:55:00","review":"The Management was extremely welcoming, the facility was very clean and I enjoyed my experience 100 percent. I could definitely see me recommending friend and family to Extra space Storage for their Storage needs!","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Tiffany"},{"reviewId":"79fb56df-35e3-4d99-9786-d4ae36536a4b","range":0,"rating":5,"reply":"Thanks for the fantastic rating, Naturallyc. We are glad we were able to meet all of your self-storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-07-08T00:41:00","review":"it is a wonderful place to have your storage at","source":"Google","submissionTime":"2022-08-16T00:00:00","userName":"NaturallyC"},{"reviewId":"81754423-b137-473b-95cb-a8ec911376c2","range":0,"rating":5,"reply":"Hi Jermie, thank you for your review. We're glad Terra is very nice. We're so happy to hear that your experience with the cleanliness of the unit has been positive! Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-08-16T09:15:00","review":"Manager Ms.Terra is very nice and the units are spacious and clean. Easy process to get a space and nice facility 10/10","source":"Google","submissionTime":"2022-08-16T00:00:00","userName":"Jermie B."},{"reviewId":"9ee79b7a-90c8-41ea-9c2b-554180a9a1e5","range":0,"rating":5,"reply":"Thanks for the awesome review, Adam! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 362-4121 if you need anything.","replyTime":"2022-07-20T10:15:00","review":"The manager is real cool I would recommend this location to friends and fam.","source":"Google","submissionTime":"2022-07-19T00:00:00","userName":"Adam T."},{"reviewId":"7b049902-d205-4cf4-b4e0-82e616d4eb44","range":0,"rating":5,"reply":"Thank you for the kind review, Sweet. We're glad Terra has been as nice as can be! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2022-07-20T10:16:00","review":"Terra is always nice!","source":"Google","submissionTime":"2022-07-19T00:00:00","userName":"Sweet H."},{"reviewId":"138ccbd0-d241-4860-90ee-597a712be431","range":0,"rating":5,"reply":"Thank you for the excellent rating, Henry! We're happy we were able to provide a smooth rental experience. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-07-20T10:58:00","review":"It was a easy swift process","source":"Google","submissionTime":"2022-07-19T00:00:00","userName":"Henry P."},{"reviewId":"c5f772e1-3e05-4403-a5ee-3ebe3867e6ad","range":0,"rating":5,"reply":"Hi Jaevon, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-07-06T21:55:00","review":"I loved the experience of visit . Very great customer service . Always clean and suitable for everyone liking .","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Jaevon W."},{"reviewId":"3f6caa27-a548-411f-a590-f4390481c6a6","range":0,"rating":5,"reply":"Thank you for the kind words, Landry. We're glad Tanisia was able to help! Our team is here to serve you, so give us a call at (504) 362-4121 if you need any future assistance.\n","replyTime":"2022-07-09T11:47:00","review":"Tanisia was very helpful with my experience. Definitely recommend doing busy here and with her.","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"landry w."},{"reviewId":"7414047d-ca24-41ad-aa1d-4a8eaa659346","range":0,"rating":5,"reply":"Thanks, Libra Baby! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-04-24T09:29:00","review":"So convenient for a homeless person such as myself!","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Libra B."},{"reviewId":"8fea870e-7d02-4739-84cb-f7f9b2b175f7","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Cad Lit. We're glad our team is very polite, hardworking, and well-mannered. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-03-04T13:31:00","review":"This location has drastically improved from when I purchased it up until now. I have noticed a lot of traffic that was being held at the facility dwindle down. The manager and other workers I have encountered are VERY polite, hardworking and well mannered and I appreciate the smiles they always show. They have made this location what it show have been from the beginning. I love the direction we are headed with this new company and can’t wait to see the changes in the future. Keep up the great work and continue to be the workers you are.","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"CAD L."},{"reviewId":"34912312-2a2d-4180-97ef-93fceb434c9c","range":0,"rating":5,"reply":"Hi India, thank you for your review. We're glad our team was able to help and was super patient with your elderly mother. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-03-23T15:04:00","review":"Went to the storage with my mom and She couldn’t remember her code for the gate and was getting frustrated, The manager noticed and was very helpful. I appreciate you for being super patient with my elderly Mom.","source":"Google","submissionTime":"2022-03-23T00:00:00","userName":"India 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