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We're glad to hear that Natalie has been so helpful, professional, and attentive during your visits. We will be sure to share your kind words with Natalie and the rest of our team.","replyTime":"2026-10-23T08:49:00","review":"Natalie is always a joy to see and speak with. She is always very professional, easily approachable, respectful, personable, helpful, and so prompt at getting things taken care of. She really has ensured my experience is always wonderful. ??","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Kelsey S."},{"reviewId":"518d60dc-18e2-4c62-9762-36dcb65a4df8","range":0,"rating":5,"reply":"Thank you for sharing your experience, Holly. We are glad to hear that our team has been friendly and helpful, and that you have found our facility clean and easy to work with.","replyTime":"2026-10-13T16:30:00","review":"Extra Space Storage has been easy to work with and is very clean. Staff is friendly and helpful.","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Holly E."},{"reviewId":"f6bc01ab-c0fd-470f-998f-1b7ee9333276","range":0,"rating":5,"reply":"Jesse, thank you for sharing your experience with Extra Space Storage. We are glad to hear that Natalie was helpful and provided such a smooth experience. We will be sure to share your kind words with Natalie and the team.","replyTime":"2026-10-13T08:16:00","review":"Natalie the store manager was a great help, and provided a flawless experience","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Jesse J."},{"reviewId":"72c03205-8811-40bd-89dc-9abfc36d6f9c","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage. We are glad to hear that transferring your unit went smoothly and that Natalie provided such helpful service. We will be sure to share your kind words with Natalie and the rest of our team.","replyTime":"2026-10-07T15:15:00","review":"Natalie was amazing, very knowledgeable, friendly and speedy with the whole process of transferring to a bigger unit, when I got my smaller unit she went up and showed me where it was instead of just pointing at a map. She has made my experience pleasant and stress free.","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Belladonna S."},{"reviewId":"f72dfedb-9630-47a2-bb13-d74fd866f9da","range":0,"rating":5,"reply":"Beth, thank you for sharing your experience and for recommending Extra Space Storage. We are glad to hear that getting your unit set up went smoothly and that Natalie was able to provide such helpful and attentive service. We will be sure to share your kind words with Natalie and the rest of our team.","replyTime":"2026-09-30T07:55:00","review":"Every person I talk see d to from the lovely lady who helped me on the phone when I was deciding what company I would choice to move my storage needs to, to Natalie the manager of the location I choose. Natalie went above and beyond. I'm disabled so walking is sometimes a challenge for me she opened the door for me and made getting my unit set up so easy. I would recommend Extra Space Storage to anyone!!","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Beth J."},{"reviewId":"15a3e364-2efa-4983-a26d-d093fb505445","range":0,"rating":5,"reply":"Ben, thank you for sharing your experience and for recommending Extra Space Storage! We're glad to hear you received friendly and helpful service, and we will be sure to share your kind words with Natalie and the team.","replyTime":"2026-09-30T10:52:00","review":"Natalie does a great job!! Excellent customer service and very friendly. Highly recommend this location.","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Ben K."},{"reviewId":"32a69acf-c099-4695-ae35-5392a3d96ff2","range":0,"rating":5,"reply":"Thank you, Alexander, for sharing your experience with us. We're glad to hear you received great service, and we will pass along your kind words to Natalie and the rest of our team.","replyTime":"2026-09-30T17:23:00","review":"Great service, very thankful for Natalie being there for the support.","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Alexander S."},{"reviewId":"dd07769d-a543-4199-9b6f-627d4a02311e","range":0,"rating":5,"reply":"Thank you, Yuriy, for sharing your experience! We're glad to hear you received great service, and we will share your kind words with Natalie and the rest of the team.","replyTime":"2026-09-30T17:24:00","review":"Great service, very thankful for Natalie being there for the support.","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Yuriy S."},{"reviewId":"ef00234f-d4ea-44de-be2e-8593c669a4b4","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Rachel! We are here for you if you need anything.","replyTime":"2023-12-20T15:48:00","review":"Natalie and team have been great…. The property is very well maintained and the managers are very professional and easy to work with ??","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Rachel S."},{"reviewId":"c3dac152-40fc-40b2-ad4b-9fcda6a78dd0","range":0,"rating":5,"reply":"Thank you for sharing such kind words about Natalie! We're so glad to hear she provided exceptional service, making your arrangements and coordination from out of state feel seamless and stress-free. We truly appreciate you recognizing her friendliness, helpfulness, and excellent communication. We will be sure to share your wonderful feedback with Natalie and the entire team at Extra Space Storage. We appreciate your recommendation Jennifer!","replyTime":"2026-09-12T11:32:00","review":"I truly can’t say enough wonderful things about Natalie at the front desk! She was absolutely fabulous from the very beginning—so friendly, kind, and genuinely helpful. She was incredibly responsive and helpful both online and over the phone while I was making arrangements, which made a huge difference since I was coming from out of state.\n\nHer communication was excellent, and she went above and beyond to make everything as easy and stress-free as possible. Having someone so dependable and helpful when you’re coordinating everything from another state is such a relief. Natalie made the entire experience feel seamless, and I’m incredibly grateful for all her help.\n\nI would wholeheartedly recommend this facility, especially because of the exceptional care and kindness Natalie provides. Knowing she is there to help makes all the difference. She is truly a gem and an incredible asset to the facility!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Jennifer A."},{"reviewId":"7466afdf-75c2-42f1-b263-d488629f9089","range":0,"rating":5,"reply":"Laura, thank you for your wonderful review! We're so glad to hear that your year-long experience with Extra Space Storage exceeded your expectations. It's great to know you found our facility clean, well-lit, and capably managed, and that our team members were well-informed and helpful. We appreciate your kind words!","replyTime":"2026-09-03T14:18:00","review":"Had stuff here for a year and the overall experience exceeded my expectations. I found the facility to be super clean, well lit, and managed very capably. The manager(s) I worked with were both well informed and helpful. Great experience overall.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Laura J."},{"reviewId":"62ddbbe3-2aae-45d1-a338-a699fe520768","range":0,"rating":5,"reply":"Thank you for sharing this, Kim! Natalie's dedication to making you feel welcomed and valued is exactly what we strive for.","replyTime":"2026-08-19T17:37:00","review":"Natalie is an incredibly competent and friendly manager.\nI had a unique situation where I needed 2 large units but had to wait until my payday.\nShe took my information and waited for me to be ready.\nToday when I called to set up the rental agreement she knew exactly who I was and took very good care of me.\nShe gave me every discount I qualified for and made me feel welcomed, that my business was important.\nThank you!!!\nKim Aust","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"Kim A."},{"reviewId":"cfe0b9ec-5669-416b-8fa2-b429b6693ff7","range":0,"rating":5,"reply":"We are delighted to hear Natalie made your sign-up process seamless. We'll share your kind words with her.","replyTime":"2026-08-09T16:05:00","review":"Natalie was the greatest! An angel, heaven sent! My family and I were looking for a storage unit that was convenient, nice and affordable. Natalie gave us all the necessary information and more, and she truly facilitated that sign up process. Thank you :)","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"naggybeh"},{"reviewId":"e264d4ee-a7c1-41c9-a5e3-5404415e93a0","range":0,"rating":5,"reply":"Thank you for your kind words, Vickie! We are overjoyed to hear that our team was able to assist you efficiently and make the process easy for you. If you have any more questions or need further assistance, feel free to reach out to us at (503) 723-6039.","replyTime":"2024-06-10T17:26:00","review":"Very efficient and helpful.  Answered all my questions.\nThey made doing this remotely very easy.","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Vickie J."},{"reviewId":"326e31c3-f736-4e75-9e43-5a2d7f2f67f5","range":0,"rating":5,"reply":"Thank you for sharing, Michelle. We're glad the facility's cleanliness, security, and front desk experience met your expectations. Your recommendation means a lot to us.","replyTime":"2026-08-07T10:01:00","review":"The facility is very clean and secure.  I had a very good experience with the front desk as well.  I would definitely recommend this location of Extra Space Storage.","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Michelle M."},{"reviewId":"9737fca3-64d2-4e63-ae8d-8ebc01a4faf2","range":0,"rating":2,"reply":"We apologize for any inconvenience. Your disappointment with management is noted. Please contact us at (503) 723-6039 to address your experience directly.","replyTime":"2026-08-07T11:15:00","review":"The storage facility is well built and has restrooms However I was very disappointed with the way management treated me as a customer I would only consider coming back if they hire more competent staff","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Oleksii Y."},{"reviewId":"cf577566-d79e-4879-b6db-6fb72b42dfb2","range":0,"rating":5,"reply":"Thank you for sharing! We're glad our clean, secure facility met your needs at a reasonable price.","replyTime":"2026-08-06T16:48:00","review":"Lovely, clean, secure place. Reasonably priced.","source":"Google","submissionTime":"2026-08-06T00:00:00","userName":"st.blaise"},{"reviewId":"65e3ee3b-83d3-4fd0-b67d-8ac074903150","range":0,"rating":1,"reply":"Hi Terry, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at (503) 723-6039 so we can make it right. ","replyTime":"2024-02-27T09:31:00","review":"This facility has rodents and is leaking water into the units. I have over $2k damage to my property. The pictures posted are just the beginning. The corporation is being very unprofessional about making things right.\n\nUpdated: I called the number below and they did not make it right.","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Terry R."},{"reviewId":"90e1d2be-1710-4913-b0b6-719e3b7d7b22","range":0,"rating":5,"reply":"We are glad to hear Natalie made your first storage rental seamless. We'll share your kind words with her. Thank you, Cheryl!","replyTime":"2026-08-04T11:06:00","review":"Natalie was incredible! I have never rented a storage unit before and she explained everything. She walked me around and showed me everything. I could not have had a better experience!! Thanks Natalie.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Cheryl L."},{"reviewId":"9c4d507c-d979-4391-ac44-2ef5f250f1ba","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you, James, for sharing!","replyTime":"2026-08-04T17:13:00","review":"Nice and clean. Covered loading area. Easy to get in and out. Friendly staff","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"James S."},{"reviewId":"8f2ce25a-588d-4068-b183-48c33717b929","range":0,"rating":1,"reply":"We are concerned to hear about the issues you experienced at our facility. Please contact us at (503) 723-6039 to discuss this matter further.","replyTime":"2026-08-05T12:58:00","review":"This facility has rodents and is leaking water into the units. I have over $2k damage to my property. The pictures posted are just the beginning. The corporation is being very unprofessional about making things right.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Terry R."},{"reviewId":"4e79a855-2967-48c6-8c13-1f69d73e08a5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Dave! We're glad Natalie made your move-in experience seamless. We'll be sure to share your kind words with her!","replyTime":"2026-07-28T11:16:00","review":"Just got my unit and the manager Natalie boll was absolutely amazing... she took the time to walk me through everything !!!!!! ??","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"dave l."},{"reviewId":"279448d4-7127-49db-9575-7e9787d4c195","range":0,"rating":4,"reply":"Thank you for taking the time to share this, Cindy Lou. Glad the setup and access were easy for you!","replyTime":"2026-07-20T16:42:00","review":"Easy set up and access.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Cindy L."},{"reviewId":"2cf31009-88de-44ca-a615-287f47aa4c3a","range":0,"rating":1,"reply":"Your feedback is invaluable to us, Drew. We are concerned to hear about your experience and would like to address this issue promptly. Please contact us at (503) 723-6039 to discuss further.","replyTime":"2026-07-16T07:14:00","review":"Reaponse to Owner: The phone number shared is for this Happy Valley location, where just yesterday the manager Natalie refused to speak with us and told us try he District Manager would contact us in 2 days on Friday. This is after she refused to accept our our signed form to issue new key simply because we noted the keys were not lost after Jeremy's signature including full name. Since she won't accept our calls we need someone to call us.  Our contact info is on file with the store.\n\nAfter our experience, over five months updating to one star review from five stars for the following reasons:\n\n?????\n\nThis has been one of the most frustrating customer service experiences I’ve ever had.\n\nAfter selling our home and moving from Oregon to Idaho, we rented a unit here. Our rent was increased, so we drove back to Oregon just to move everything into a smaller unit to save money. Shortly afterward, that smaller unit’s rent was increased again to more than the larger unit.\n\nWhen we later returned to empty the unit, the manager referred us to someone to dispose of our belongings. We signed a handwritten agreement and left the keys with her. While driving back to Idaho, we changed our minds and immediately canceled the arrangement. The store manager Natalie confirmed she would hold onto the keys.\n\nIn June, when we asked for the keys back, she claimed we had never left them with her and insisted we sign paperwork stating the keys had been “lost.” They were not lost. We refused to sign something we knew was false, so when she said it was required, we added a note about not losing the keys after my partners signature, then after multiple days without a word from Natalie, she said she rejected the form because it didn’t include legal name - see screenshot for yourself.\n\nSince then, we’ve effectively been denied access to our own belongings while continuing to be charged rent, late fees, and additional charges every month.\n\nThe most disappointing part isn’t just the money—it’s the refusal to honor a written agreement or work toward a reasonable solution, while knowingly preventing access to our belongings.\n\nI strongly recommend documenting absolutely everything if you rent here.","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Drew G."},{"reviewId":"3cccd24a-bb07-4311-8dce-ed4c30bfe1b3","range":0,"rating":1,"reply":"Your feedback is invaluable to us, Jeremy. We're sorry to hear about your experience. Please feel free to reach out to us at (503) 723-6039 to discuss this further.","replyTime":"2026-07-16T07:14:00","review":"I am updating my original 5-star review to 1 star because of how this facility has handled our account over the past several months.\n\nWhen we first rented here, our experience was positive. Unfortunately, that changed dramatically. After multiple rent increases, my partner and I drove all the way from Idaho back to Oregon just to move our belongings into a smaller unit to reduce costs. Shortly afterward, the rate on the smaller unit was raised again.\n\nIn February, the office referred us to someone who agreed to remove and dispose of our belongings because we were running out of time. I left my storage keys with the office’s representative as part of that arrangement. We changed our minds while driving back to Idaho and canceled the agreement almost immediately. We were told by manager Natalie the keys would simply be held for us.\n\nNow for several weeks after we asked for the keys to be mailed to us, we were told they had never been left there. Instead, I was asked to sign a Lock Cut Agreement stating that I had lost my keys.\n\nThat statement is false.\n\nI, Jeremy Adams, did not lose my storage keys. They were left with the office’s representative when the original agreement was made. I refused to sign paperwork that I believed contained inaccurate information.\n\nSince February, we’ve effectively been unable to access our belongings while monthly rent, late fees, and other charges have continued to accumulate. When I tried to resolve the situation, I was told the written agreement could not be honored because of how my name appeared on it, despite there being no dispute that I am the account holder.  This was after days of not receiving a callback.\n\nWhat has disappointed me most isn’t just the cost—it’s the refusal to work toward a reasonable solution or take responsibility for what happened.  Instead of Natalie upholding the agreement she made, she has stopped all communication with us, instead making us wait for district manager to follow-up several days from now.\n\nI never imagined I’d be changing a 5-star review to a 1-star review, but after months of trying to resolve this fairly, I feel other customers deserve to know about my experience.","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"jeremy a."},{"reviewId":"22064a5c-f75c-487c-8864-6e1176a2346e","range":0,"rating":3,"reply":"Your feedback helps us improve Stephanie. We're glad you enjoy the storage and access. Please call us at (503) 723-6039 to discuss pricing concerns.","replyTime":"2026-07-13T13:41:00","review":"Great storage and access. But they doubled the price of the unit. Too expensive.","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Stephanie M."},{"reviewId":"3ef81c29-1030-4cb7-a5f4-07c4ef7afcdb","range":0,"rating":5,"reply":"We're happy to hear about your positive experience with Lillian. Thank you for sharing your feedback, Drew.","replyTime":"2026-07-03T11:54:00","review":"I was ready to find a new place to store my stuff after my rate jumped from $40/month to $120/month in a year. I decided to visit the office at this location to ask why and start the move out process. I was lucky enough to be greeted by Lillian who listened to my concerns and explained why my rate increased. She also took time out of her day to find exactly what I was looking for because I needed a bigger unit anyway. She was able to find me exactly what I was looking for a great deal. Customer service like this is so few and far between these days so it was extremely refreshing to do business with Lillian. I’d highly recommend her to any of my family and friends. Thank you Lillian.","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Drew W."},{"reviewId":"ded2c68d-7859-42cf-8325-f6a890c2df58","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our easy, clean, and centrally located storage facility. Thank you for sharing your experience with us, Frederic.","replyTime":"2026-07-02T07:31:00","review":"Easy, clean, centrally located.","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Frederic A."},{"reviewId":"702c69a4-d919-4091-85e3-277490c4620b","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Katie-Anne! We'd love to welcome you as a customer whenever you're ready to store.","replyTime":"2026-06-23T08:06:00","review":"This place is beautiful and fortified!!  Im just helping a friend move some things into his storage unit, but I would love to store stuff here!!","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Katie-Anne M."},{"reviewId":"6ca4a14d-814e-43df-901b-1a025bbee6fe","range":0,"rating":5,"reply":"We appreciate you taking the time to leave a rating, Betty! Your feedback means a lot to our team.","replyTime":"2026-05-24T20:48:00","review":"Very helpful people behind the desk and I was pleasantly surprised how clean it is","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Betty L."},{"reviewId":"3bbca283-cfcb-4a74-b498-2efbf30d9d2a","range":0,"rating":5,"reply":"Your feedback is incredibly valuable, Alex. We're glad you experienced great service at Extra Space Storage!","replyTime":"2026-06-20T14:30:00","review":"Great service","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Alex"},{"reviewId":"d4050152-e28c-4207-b57e-738da25694e4","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback. We're glad the service hit the mark!","replyTime":"2026-06-20T14:30:00","review":"Great service","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"JustThinkAboutIt"},{"reviewId":"4f8b428f-14f0-4fcc-9a09-65667cd4a5ef","range":0,"rating":5,"reply":"Thank you, Olivia, for your review! We're glad Lilian has been reliable and a pleasure to work with.","replyTime":"2026-06-21T11:03:00","review":"Lilian is reliable and a pleasure to work with!","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Olivia O."},{"reviewId":"2ada900c-72a9-44e4-8c09-bdba7bd128e6","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback Jacob.","replyTime":"2026-06-10T11:37:00","review":"The units and facility are sparkling clean, access is easy during and after business hours, and the manager Natalie is very kind and helpful. Would absolutely recommend.","source":"Google","submissionTime":"2026-06-10T00:00:00","userName":"Jacob (."},{"reviewId":"40cc3663-f191-458e-b122-ef888759be9c","range":0,"rating":5,"reply":"We are honored to hear about your positive experience, Bryan! Batman and our team appreciate your kind words about our clean facilities.","replyTime":"2026-06-06T07:30:00","review":"The same lady helped me when i moved in and moved out. I know google is weird with name drops so I'll say Batman (i think staff will know who). Clean facilities, friendly staff.","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Bryan P."},{"reviewId":"ffa104c1-e9a9-4106-945a-7d466172ccdf","range":0,"rating":4,"reply":"Your review is appreciated. We are glad to hear you had a positive experience with our clean and well-managed storage facility. Thank you for sharing your feedback.","replyTime":"2025-04-28T17:26:00","review":"Very clean and very well managed locally! Climate controlled units are great. No 85 degree temps inside and no humidity save documents and books.The local management staff is very knowledgeable and interested in finding the customer the right size and location of your new space to make life easier. Especially for the tenant with a business. Great security and quite a few large units that are in high demand! The caveat to the positives of this space ar the regular rent increases more frequent than other similar climate controlled facilities…as the rental agreements stipulate. For business and long term storage tenants this can be problematic and I would hope the corporate world would understand that a building packed  with reliable tenants would be better and more profitable than constant turnover of pass through month to month short timers at the storage leaving vacancies in many units.","source":"Google","submissionTime":"2026-05-24T00:00:00","userName":"Black B."},{"reviewId":"3ca30e8e-fb2c-4086-8310-345caeb8c47d","range":0,"rating":5,"reply":"Melody, we greatly appreciate your kind words about Robin and Natalie! Their friendliness and helpfulness truly make a difference.","replyTime":"2026-05-18T12:54:00","review":"Robin was awesome,she explained  and answered all of our questions.She and Natalie's  friendliness  made us feel comfortable.Good job to the both of them. You have two great people on your team working for you.","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Melody F."},{"reviewId":"fd716eb9-c8fa-4517-bb40-70ad2929c44d","range":0,"rating":5,"reply":"We are glad to hear that Natalie provided such excellent service and you found our facility spotless, Deborah.","replyTime":"2026-05-14T07:50:00","review":"Our best experience was with manager Natilie, who was friendly, patient, and helpful. The environment was spotless.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"deborah w."},{"reviewId":"a390b302-ff40-47d5-8bea-ad83ad74dda4","range":0,"rating":5,"reply":"We are grateful for your kind words about Natalie's excellent service. Thank you for recommending Extra Space Storage!","replyTime":"2026-05-12T15:59:00","review":"Great customer service. Natalie was great. And attentive. Highly recommended this this place, if you guys are looking for a storage unit..","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"Tavor715"},{"reviewId":"2d5edd23-71d0-452c-bce6-9b90c4261ecb","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Fiona! So glad Robyn and Natalie made your move-out process easy and you had a great experience with us.","replyTime":"2026-05-11T14:27:00","review":"Robyn and Natalie made the whole process so easy. We no longer needed storage and they were very helpful with moving out. We had a great experience using extra space storage.","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Fiona W."},{"reviewId":"5b2a82ff-f29e-4b16-9d6c-d2b2a6a05151","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Robyn! We're thrilled she helped your non-profit find the perfect storage solution, Bill.","replyTime":"2026-05-08T16:28:00","review":"Robyn Was great helping our non-profit find the best fit for our group.","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Bill O."},{"reviewId":"dce8d4d8-ac22-44b1-a664-e1c9e2cceb91","range":0,"rating":5,"reply":"We are pleased to hear you had great service! Thanks for choosing Extra Space Storage, Kim.","replyTime":"2026-05-08T16:28:00","review":"Service was great! Thanks.","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Kim H."},{"reviewId":"da737f0f-2527-4305-9ddd-8ea949b34caf","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with our helpful and kind staff team, William.","replyTime":"2026-05-07T09:13:00","review":"Very helpful and kind staff.","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"William R."},{"reviewId":"598ad9e7-a27f-4f91-9a06-ca56d62f7da1","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Matt! We're glad Natalie provided great service and you felt secure with us.","replyTime":"2026-05-02T15:07:00","review":"Although my stay was short, Natalie is great, Extra Space Storage is safe as well as secure. Recommended.","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Matt"},{"reviewId":"5b51e234-c70e-4053-87f1-87205581d045","range":0,"rating":5,"reply":"Tara, we are utterly delighted to hear about your positive experience with Natalie and our clean, secure facility!","replyTime":"2026-04-24T14:27:00","review":"Working with Natalie was an absolute pleasure! She was extremely kind, helpful and knowledgeable. She truly went above and beyond to answer all my questions, which I really appreciated. She worked with us to give us the best price possible for our storage unit.  I checked out many facilities before finding this one. This was the best choice for us by far! There were no extra/surprise last minute fees that other places had, the price was the best by a long shot that I found during my search and the facility itself is super clean. I felt confident storing my belongings there as the property is secure and in very good shape. Natalie is also very timely in returning phone calls and emails if reaching out after hours.","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"TARA M."},{"reviewId":"b4299a4c-55c6-4017-8be4-7a349a704ede","range":0,"rating":5,"reply":"Thank you, Carl, for highlighting our personalized assistance. We're thrilled we exceeded expectations and showed our customer commitment.","replyTime":"2026-04-23T16:52:00","review":"“I received personalized assistance that exceeded all expectations. They really value their customers.”","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"carl s."},{"reviewId":"fe390593-29df-479a-995d-5d07953df727","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with Joseph at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2024-11-23T16:50:00","review":"Joseph is so helpful and great at the storage unit, helped us with any questions. When we needed to upgrade helped us same day and was able to keep the requests we requested. Move out was easy and effortless. Go rent from him!","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Courtney P."},{"reviewId":"cf7bafcc-0027-4c9e-a610-b19948ffc179","range":0,"rating":5,"reply":"Thank you for the kind words about our website and manager. We're glad the storage process was easy and painless for you, Stephanie.","replyTime":"2026-04-16T17:40:00","review":"Their website is easy to navigate, and talking to the manager was such a pleasure. She answered all of my questions, explained what to do and where to go when I first bring in my items to store, she was so pleasant and professional to talk to, and made the whole process so easy and a painless.","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Stephanie B."},{"reviewId":"234a8c43-888a-48ef-b19a-9f2377926ff8","range":0,"rating":5,"reply":"We are delighted to hear that Natalie provided excellent service helping you get situated! Thank you for choosing Extra Space Storage, David!","replyTime":"2026-04-14T08:17:00","review":"Natalie was totally great and helped me get everything situated and into my storage unit. Extra Space Storage and their staff are the best!","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"David V."},{"reviewId":"172ef912-80be-4649-8529-d1968f03dcb5","range":0,"rating":5,"reply":"Thank you for the wonderful review, Marcus! We're thrilled that Natalie provided excellent service and made your move-in process super easy. It's great to hear you're enjoying our convenient hours and mobile app features. We truly appreciate your recommendation!","replyTime":"2026-04-09T14:58:00","review":"Natalie was very helpful in securing a great priced unit! The move-in process was guided by Natalie and it was a SUPER easy process. They have great business hour as well as access hours! The app on your phone makes paying more simple, and it helps with having your personalized gate code. I would definitely recommend renting a unit from this company!","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Marcus O."},{"reviewId":"a3956d07-5989-42df-8f30-ab4cab8656b1","range":0,"rating":5,"reply":"We are happy to hear you found our storage unit clean and the staff helpful. Thanks for sharing your great experience, Rick!","replyTime":"2026-04-09T17:38:00","review":"Very clean storage unit. The staff is very helpful. Great experience.","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Rick M."},{"reviewId":"67c124cf-bfd4-4488-a1d7-dbf4a9e9236f","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us, Tony. Management is glad to accommodate your after-hours business needs. Your feedback is incredibly valuable to us.","replyTime":"2026-04-05T09:20:00","review":"Management is top notch for accommodating after hours business needs.","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Tony S."},{"reviewId":"51fcd0f5-2312-414b-b1f5-48a27d177a63","range":0,"rating":5,"reply":"Thank you for your review, Yuriy! We're delighted our team provided outstanding customer service. Your feedback means everything to us.","replyTime":"2026-03-28T08:23:00","review":"I love the service and staff here. Their customer service is outstanding","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Yuriy S."},{"reviewId":"a1fc6f9c-2939-4c6d-9607-530bf47bf503","range":0,"rating":5,"reply":"We are grateful Cody helped during your move out and provided the dump recommendation that saved you hundreds!","replyTime":"2026-03-18T07:28:00","review":"Cody was awesome during my move out, I was a little stressed with items that I needed to dump and asked what the fee would be to leave things behind. It was way too much, but he recommended a nearby dump that saved hundreds of dollars!\nBtw Cody if you’re reading this, in case you’re curious, the items weighed 460lbs and cost $65!!!\n\nThanks for being so understanding and a rockstar!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Franki L."},{"reviewId":"2303aa84-391c-4c3c-bb36-00f74400cad5","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled to hear about your positive experience with Natalie at our front office. Your kind words mean a lot to us. It's wonderful to know that Natalie's welcoming and professional approach made you feel at ease and that she was able to answer your questions sincerely throughout the process. We truly appreciate you taking the time to recognize her confident and joyful demeanor, as well as her dedication to providing excellent service from start to finish. Your recommendation means the world to us, and we're so glad that your entire experience was smooth and pleasant. Thank you for choosing our services and for sharing such thoughtful feedback about Natalie's sincere efforts!","replyTime":"2026-03-14T14:12:00","review":"Natalie is a welcoming radiance of joy at the front office! She's confident and a proud professional who immediately put me at ease, ready to answer sincerely as if she were serving a great friend. She made the whole experience a wonderful breeze from start to finish. I can with confidence recommend her services to both strangers and friends alike. Thanks for your help and sincere effort on the job! God bless!????","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Eschatola “."},{"reviewId":"264bf71a-a2ff-416e-b950-817041f57581","range":0,"rating":5,"reply":"Thank you for sharing your 5-star experience, Wade! We're pleased to hear that Natalie and our support team covered every detail perfectly. We look forward to serving you again!","replyTime":"2026-03-10T14:39:00","review":"5 star experience!  From the online call support to the site manager Natalie.   Every detail was covered and provided before arriving.  Evan once we were done Natalie called to confirm again.  We will be using Extra Space again!","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Wade B."},{"reviewId":"0a6cfec4-fc97-46c9-9554-3182d7b68e28","range":0,"rating":5,"reply":"We're grateful for your kind words about our storage facility. Thank you for recommending us!","replyTime":"2026-02-27T13:16:00","review":"If space is what you need, then this is the place. Respect and kind with great people. Recommend ??","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Alexander S."},{"reviewId":"2887e75b-c20e-47f9-9e43-59b78e323a95","range":0,"rating":5,"reply":"Thank you for taking the time to recommend Extra Space Storage, Alex. Your feedback is greatly appreciated.","replyTime":"2026-02-27T13:18:00","review":"Recommend ??%","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Alex"},{"reviewId":"dadb03b4-9b00-43fa-ad86-a03fb5239abe","range":0,"rating":5,"reply":"Thank you, Mariana, for sharing your positive experience! We're thrilled that Natalie provided excellent service, and our clean facility protected your belongings well.","replyTime":"2026-02-27T14:27:00","review":"I've had a nice experience with this location of Extra Space Storage. I caught the manager, Natalie, on her way out and she took the time to return and help me switch locks for my unit. Excellent service from her. The facility is very clean and the climate control units have kept my things in good condition.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Mariana C."},{"reviewId":"5f9d027b-4530-4501-a5dc-2eeda912bcc3","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our auction process and team!","replyTime":"2026-02-27T08:06:00","review":"Bought a storage unit at an auction. The staff was super helpful and pleasant to work with.","source":"Google","submissionTime":"2026-02-26T00:00:00","userName":"Alan L."},{"reviewId":"1dc19577-f9cc-4a7b-a0e2-6fa38c75ae10","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience! Thank you for recognizing our transparent pricing and climate-controlled storage options, Josh. We're so glad that our team was able to provide you with all the detailed information you needed and that we could clearly outline all costs associated with your lease. It's wonderful to know that we were able to offer your business the flexibility of securing pricing for a longer term. We take pride in being responsive and ensuring all questions are answered patiently and thoroughly. Thank you for acknowledging our pleasant phone service, and we're delighted that our climate-controlled storage unit meets your business needs perfectly.","replyTime":"2025-11-11T19:01:00","review":"Very responsive! Decent price! Great information with all the details. Let me know all the costs associated with the lease period made sure there were no hidden costs. Gave me the opportunity for my business to secure the price for a longer period than month to month. Patiently answered all my questions. And was very pleasant on the phone. Grateful for a storage unit that is climate controlled.\n\nI would appreciate it if the elevators didn't shut so quickly. It's a frustrating experience trying to load things into the elevator when the door keeps shutting while you're trying to get items onto it.\n\nOther than that, it's a good place to store things.\n\nJosh","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Joshua P."},{"reviewId":"41aaf26b-6480-4888-a7ab-e19e78718f15","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback! We're glad to hear you had a great experience setting up your account and renting a unit with us.","replyTime":"2026-02-13T17:22:00","review":"Great experience. Setting up my account and renting a unit was super easy!","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Jenae G."},{"reviewId":"56f7e465-92d7-4757-8f94-1bc234c3c878","range":0,"rating":1,"reply":"Please feel free to reach out to us at (503) 723-6039 to discuss your concerns further. Thank you for sharing your feedback.","replyTime":"2025-12-11T18:03:00","review":"This is the second review of Extra Space Storage that I've taken time to write. I don't usually do this but I feel compelled. I've already stated that Im not happy because of how many time in two years my rate has increased. Well I guess it didn't mean much to the people who run this place because I just got another rate increase of $20. I thought Public Storage was bad, but it seems like Extra Space is just as bad. Its time to take my business somewhere else.","source":"Google","submissionTime":"2026-02-11T00:00:00","userName":"Paul B."},{"reviewId":"b84045da-4ca3-4672-b8b3-bc1394272fdb","range":0,"rating":5,"reply":"We're pleased to hear that Natalie provided you with great customer service. Thank you for sharing your experience with Extra Space Storage, Tara.","replyTime":"2026-02-09T15:33:00","review":"Natalie was very helpful and patient when I called, answering every question I had with great customer service. From the start Extra Space Storage has been amazing.","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Tara P."},{"reviewId":"5e710ad4-877b-45db-9d48-0f566179bf5c","range":0,"rating":5,"reply":"Thank you for your review! So glad the signup was easy and Dale and Natalie provided excellent service.","replyTime":"2025-09-25T07:37:00","review":"Very easy to get signed up. Excellent service from Dale and Natalie.\n\nFollow up: I recently moved out of the area and I’m happy to report the service when you end your contract with these folks is just as excellent as when I start with them. They are  professional, attentive, and had great follow up. I highly recommend them if you have storage needs!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Mike M."},{"reviewId":"0b19bad6-8f45-43ee-857f-14991c424f1d","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with our managers and smooth checkout process. Thank you for choosing Extra Space Storage.","replyTime":"2026-01-29T14:50:00","review":"I have had stuff in storage for the past decade and have been with extra space for the past year or so. I found that the managers have been helpful and always been able to answer any questions I might have had. The new manager helped make my checkout process easier than any other storage place I've been with. Thank you for the unit and great customer service.","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Gregg V."},{"reviewId":"37dbc997-d292-4a42-b998-e03a8cf381ce","range":0,"rating":5,"reply":"We're ecstatic to hear that you had a great experience with us. Thank you for sharing your feedback!","replyTime":"2026-01-15T14:36:00","review":"Great service. Very helpful and accommodating.","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Jefferson G."},{"reviewId":"9b44238b-b709-4167-867d-c528b066d015","range":0,"rating":5,"reply":"We deeply cherish your loyalty over 2 years! Thank you for trusting us with your belongings and recognizing our management team's dedication.","replyTime":"2026-01-10T17:24:00","review":"I emptied my last unit today. I’ve had several with different sizes & pricing in the last 2yrs and was happy with this Clackamas location. Even tho monthly fees increased several times, I knew my ‘stuff’ was safe plus easy to get to. The management team was always avail if I had concerns or questions and closing out my last unit was easy. Very satisfied.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Leslie W."},{"reviewId":"c2099492-e630-4b88-85ca-8050693f5df7","range":0,"rating":5,"reply":"We deeply cherish your loyalty over 2 years! Thank you for trusting us with your belongings and recognizing our management team's dedication.","replyTime":"2026-01-10T17:24:00","review":"I emptied my last unit today. I’ve had several with different sizes & pricing in the last 2yrs and was happy with this Clackamas location. Even tho monthly fees increased several times, I knew my ‘stuff’ was safe plus easy to get to. The management team was always avail if I had concerns or questions and closing out my last unit was easy. Very satisfied.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Leslie W."},{"reviewId":"43580315-49a3-4bb6-ab1d-5faca8d3eee3","range":0,"rating":5,"reply":"We are glad to hear you found our facility excellent and secure! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-09T09:07:00","review":"Excellent place, secure!","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"N"},{"reviewId":"1ab69a18-c8b0-438c-95bb-da8af397734a","range":0,"rating":1,"reply":"We apologize for any inconvenience with pricing and unit dimensions. Your feedback about the divided space is concerning. Please contact (503) 723-6039 to address these issues.","replyTime":"2026-01-09T08:52:00","review":"Very high priced, pricing changes frequently, units are not as advertised and space is always less than listed.  I ordered a 20x10 unit and it was actually two 9.5 x 9 units side by side with a walled dividing it.  I would recommend going to another storage unit like EZ storage","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Aaron T."},{"reviewId":"fb844d50-5524-4b91-ae7c-855c4e9802a6","range":0,"rating":5,"reply":"We are glad to hear you found our facility excellent and secure! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-09T09:07:00","review":"Excellent place, secure!","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"N"},{"reviewId":"2d40a1b8-3106-45ad-a255-d17e0e15584c","range":0,"rating":1,"reply":"We apologize for any inconvenience with pricing and unit dimensions. Your feedback about the divided space is concerning. Please contact (503) 723-6039 to address these issues.","replyTime":"2026-01-09T08:52:00","review":"Very high priced, pricing changes frequently, units are not as advertised and space is always less than listed.  I ordered a 20x10 unit and it was actually two 9.5 x 9 units side by side with a walled dividing it.  I would recommend going to another storage unit like EZ storage","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Aaron T."},{"reviewId":"cc6d8ef8-1254-425e-9d9d-dbeefcf947b8","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with us and the savings you're enjoying!","replyTime":"2024-12-08T15:57:00","review":"I called in and was set up with a storage space very quickly. it was all very easy and I’m saving $100 a month from what I was paying at my last storage place! That’s $1200 a year that I can spend somewhere else!","source":"Google","submissionTime":"2025-12-25T00:00:00","userName":"Stuart V."},{"reviewId":"81327332-8321-4fb3-8391-b61acdb12730","range":0,"rating":5,"reply":"Hi Patric, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-10-02T15:21:00","review":"honest and respectful.","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Patric B."},{"reviewId":"bfb9070d-ec03-49ad-b941-8c830b54e127","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for your feedback. We're pleased to hear that you found our facility clean and well-maintained, and that our staff, including Joseph, were helpful and courteous during your visit. We strive to provide excellent service to all our customers, and it's rewarding to know that we've met your expectations.","replyTime":"2025-02-23T10:44:00","review":"Clean and well kept. Wonderful and courteous staff!!! Thank you staff and Joseph for being so helpful.","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Shawna P."},{"reviewId":"2b49943d-422e-4aa5-9702-611280f2200d","range":0,"rating":2,"reply":"Please contact us at (503) 723-6039 to discuss your storage pricing concerns.","replyTime":"2025-12-17T17:43:00","review":"Always upping the price out of nowhere. Had a 10x15 for a few months, price went up my $15 and then a couple months later I was told renting it was going to go up by $100","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Janessa N."},{"reviewId":"421008fe-d0ba-44d0-af2c-4e8be663216f","range":0,"rating":2,"reply":"Please feel free to reach out to us at (503) 723-6039 to discuss your concerns further. Thank you for sharing your feedback.","replyTime":"2025-12-11T18:03:00","review":"I would of give three stars if it weren't for all the price hikes over the almost two years I've been with them. Its a very small unit and I use it mostly to store work related stuff. Not much better than Public Storage. All these storage companies are out to squeeze as much money as possible from you. I've about had it.","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Paul B."},{"reviewId":"d737b8e4-3045-431a-b242-f8e9d35b8680","range":0,"rating":5,"reply":"We are utterly delighted to hear that you enjoyed the customer service at Extra Space Storage. Thank you for sharing your experience, Alex.","replyTime":"2025-11-25T13:36:00","review":"I really enjoyed the customer service. Thank you, Natalie.","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"Alex"},{"reviewId":"b0adc21e-6078-474c-a9dc-b085a8be8129","range":0,"rating":5,"reply":"We are privileged to have you as a happy customer at Extra Space Storage. Thank you for your positive feedback!","replyTime":"2025-11-25T13:34:00","review":"I love it here ????","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"Alexander S."},{"reviewId":"5a309a44-e026-4366-8dcb-4af1d840adfe","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for highlighting our convenient location and helpful team member. Glad both processes went smoothly!","replyTime":"2025-11-24T07:29:00","review":"The location was convenient. The on-site employee was helpful and friendly! Both the move in and move out were so smooth!","source":"Google","submissionTime":"2025-11-23T00:00:00","userName":"Shawna P."},{"reviewId":"d0b77dfd-dcf6-429e-a3c3-e144a8d7cedc","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Tom. Thank you for sharing your experience with Natalie at Extra Space Storage.","replyTime":"2025-11-18T16:29:00","review":"Natalie was amazing, she listened to our needs. She took great care of us. Tom","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Tom S."},{"reviewId":"1573b5f8-38f4-4c7c-b4a9-fa541cceba10","range":0,"rating":1,"reply":"We are concerned to hear about this situation. Please contact us at (503) 723-6039 to discuss your privacy concerns immediately.","replyTime":"2025-11-13T10:56:00","review":"Facility allowed a storage buyer to film video at the facility of all of my personal belongings after buying my storage unit at an auction. They put it on You Tube. ZERO ethics. How can you allow someone to film on your property and inside the facility when you are supposed to to be protecting customers belongings!","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"KR S."},{"reviewId":"c9d26a10-2efe-462a-90b0-43887422ce89","range":0,"rating":5,"reply":"We are elated to hear Natalie made your storage rental easy and stress-free! Thanks for recognizing her helpful service. It's wonderful to know that she was able to assist you with sorting out the lock issue and that despite starting the process online, she was there to guide you through the rental process seamlessly. Natalie's kind and helpful approach is exactly what we strive for in providing excellent customer service. We truly appreciate you taking the time to share your positive experience with her assistance.","replyTime":"2025-11-05T08:07:00","review":"Natalie in the main office is very helpful and kind ?? She helped me sort out an issue with my lock, and even thought I started the process online, she made the process of renting a storage space easy and stress-free!","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Emma R."},{"reviewId":"cf727e50-1c9d-4d65-af2a-78ca15eef5fc","range":0,"rating":5,"reply":"We are grateful for your kind words about our clean facility and Natalie's helpful service in showing your options.","replyTime":"2025-10-24T16:47:00","review":"Very clean facility,  super nice front desk help, Natalie. Showed us all our options and talked about choices we could do.  We decided to pick this place due to the clean building, safety and nice people we interact with. Great job helping us. Thank you.","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"Stacey B."},{"reviewId":"dad5fb3e-e4a0-46c2-ade8-83b53f464762","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about Natalie's outstanding support during your challenging time. Thank you for recognizing her professionalism and care!","replyTime":"2025-10-23T13:19:00","review":"Extra Space Storage has been a true bright spot during a very challenging time, and I want to thank Natalie, the manager, for her incredible support. She consistently went the extra mile to make sure everything was handled smoothly, addressing issues quickly and with real care. Her professionalism and kindness turned what could have been a stressful process into a positive experience. I highly recommend both Natalie and this location for their outstanding service.","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"jeremy a."},{"reviewId":"5eb05845-fff7-4d3b-9da0-942d29781027","range":0,"rating":5,"reply":"Thank you for your review! So glad Natalie made your transition easier with her exceptional support and care.","replyTime":"2025-10-23T13:19:00","review":"I’ve had an excellent experience with Extra Space Storage, and I want to especially recognize Natalie, the manager, for her outstanding customer service. She went above and beyond to help me through a complicated transition after selling my home, always quick to resolve any issues and follow through. Her professionalism, kindness, and genuine care made a stressful time much easier. I truly appreciate her and the Extra Space team for their exceptional support.","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Andrew G."},{"reviewId":"f2798f36-222d-4b6b-b9d5-257941f41247","range":0,"rating":5,"reply":"We deeply cherish your kind words about Natalie! Thrilled you love our customer service and atmosphere.","replyTime":"2025-10-20T17:55:00","review":"This is Will Hayes. Your store manager Natalie is a rock star. I love the customer service and atmosphere!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Lehua H."},{"reviewId":"f55a4da0-c623-45d8-a95b-07a4493f874e","range":0,"rating":5,"reply":"We are honored to hear about your positive experience with our new app and facility! Thank you for recommending Extra Space Storage.","replyTime":"2025-10-17T18:42:00","review":"New app makes entry and exit a breeze. Clean, well maintained facility and pleasant, customer service oriented staff.\nDefinitely recommend Extra Space Storage..","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Mark R."},{"reviewId":"203b5941-5206-4ed2-9b2e-09897d6389fd","range":0,"rating":5,"reply":"We are pleased to hear you found our rental process easy and staff friendly. Thank you for choosing Extra Space Storage!","replyTime":"2025-10-08T15:02:00","review":"Easy rental and friendly staff.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Haneef"},{"reviewId":"8d6e8527-a138-4546-a735-99f9518dfa6b","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad you feel your stuff is safe and our staff made you feel welcome.","replyTime":"2025-10-01T07:38:00","review":"Clean site and friendly staff.. Great place to feel your stored stuff is safe and secure","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Grim r."},{"reviewId":"9a5dc01d-cd19-4cdd-9086-470bcaeed3e8","range":0,"rating":5,"reply":"We genuinely admire your thumbs up! Thanks for choosing Extra Space Storage for your storage needs.","replyTime":"2025-09-25T07:42:00","review":"????????????","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"April S."},{"reviewId":"6bb06480-cd93-4c93-988c-08246db95b88","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for mentioning Natalie's helpful service.","replyTime":"2025-09-13T15:03:00","review":"Great experience and Natalie was very nice and helpful..","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"DON M."},{"reviewId":"6110a3d3-0d28-4106-9ed4-5da447e8a399","range":0,"rating":5,"reply":"We are grateful for your kind words about Natalie! Thanks for recommending us and sharing your positive storage experience.","replyTime":"2025-09-13T16:23:00","review":"Natalie is amazing and goes above and beyond for her customers. I highly recommend this location of Extra Space storage. They do their best when you're in a bind making the storage experience quick, easy, and less stressful.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"T C."},{"reviewId":"544a2f07-6515-4521-80e6-36e00e469767","range":0,"rating":5,"reply":"We are delighted to hear about your smooth experience! Thanks for highlighting Natalie's helpful service and our clean, secure facility.","replyTime":"2025-09-11T08:38:00","review":"I recently rented a storage unit and could not be happier with the experience. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. They took the time to explain all the options clearly and helped me choose the perfect unit for my needs.\nThe facility itself is clean, secure and well-maintained. I really appreciate the easy access hours in the peace of mind, knowing my belongings are safe the whole process – from booking to move in – was smooth and stress-free.\nHighly recommend this place to anyone looking for reliable and affordable storage. Great customer service and a top-notch facility and staff. Natalie went above and beyond to be of help and informative.","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Tina R."},{"reviewId":"f34195e8-3289-405d-b308-f5443c198a11","range":0,"rating":5,"reply":"We are overjoyed to hear you love our clean, safe facility and reasonable rates! Natalie and our team appreciate your kind words.","replyTime":"2025-09-04T15:02:00","review":"Clean, safe, and secure at very reasonable rates. Luv Natalie! All the employees are great, but she is exceptional! Very friendly and accommodating. Happy I chose to rent a unit here.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"DLS"},{"reviewId":"dae7dd96-708a-4ed8-8674-c7b21d5a2025","range":0,"rating":5,"reply":"We are delighted to hear Natalie made your experience easier! Thanks for sharing your positive feedback about our team.","replyTime":"2025-09-03T14:32:00","review":"Natalie was very helpful, and made my experience  easier to navigate  thought out the building","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Byron B."},{"reviewId":"6b546587-7a97-4c9a-a8cf-be04cd39323e","range":0,"rating":5,"reply":"Thank you for taking the time to share! So happy you found us clean and secure. Natalie rocks!","replyTime":"2025-08-19T14:50:00","review":"They’re Great! Clean and very secure! The manager was so helpful too, as us older folk need help! So thank you Natalie! For your help, kindness, and patience!","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Anthony M."},{"reviewId":"3684e74e-0dce-40be-8e35-296ae2bf5b4b","range":0,"rating":5,"reply":"We are glad to hear Natalie provided amazing, professional service and answered all your questions! Thank you for the great feedback!","replyTime":"2025-08-19T14:50:00","review":"Natalie is freaking amazing! So professional! She answered all my question with the hail mary I was asking! Great friendly service! Thank you!!!","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Amber S."},{"reviewId":"083c8ca9-114d-4cc6-a570-d4936179912e","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I wouldn’t rent from these people. They raised my rate two times in eight months. And if you call up and ask questions, they will kick you out. That’s what they did to me. Was not a very good experience at all.","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Bud M."},{"reviewId":"3b9b2e38-9159-4bc3-8043-bc4bd14023b7","range":0,"rating":5,"reply":"We deeply cherish your feedback about our convenience and cleanliness! Thanks for the helpful tip about the ten-day notice.","replyTime":"2025-08-11T15:37:00","review":"Lived the convenience, clean and reasonably priced, watch out for the ten day advance notice for your exit, we barely made that, but it proved to be all good....Rs and family","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Shihabudeen S."},{"reviewId":"9a5cd79b-486c-40a2-a6c2-53632081a878","range":0,"rating":5,"reply":"We deeply cherish your kind words about Natalie! She truly is dedicated and genuine. Thanks for recognizing her hard work!","replyTime":"2025-08-09T17:28:00","review":"Natalie is a great store manager. She's attentive, dedicated, and genuine. I appreciate her efforts and it's excellent to have a hard worker who cares. Thank you, Natalie, and keep up the great work!","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Ricardo A."},{"reviewId":"926caa7e-62ae-43db-8f00-7b0662de6650","range":0,"rating":5,"reply":"We are delighted to hear booking your rental was super easy! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-01T16:10:00","review":"Booking a rental and getting it all ready was super easy.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Nicole M."},{"reviewId":"920389a9-f720-428a-a613-40e074f2b548","range":0,"rating":5,"reply":"We are glad to hear you found our staff helpful and friendly! Thanks for trusting us with your storage needs.","replyTime":"2025-08-01T18:19:00","review":"Helpful Staff\nFriendly\nSafe place to store your stuff and visit","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Connie C."},{"reviewId":"660bc9b9-c52b-49c3-b4c0-c4d289dd5b33","range":0,"rating":5,"reply":"Thank you immensely for choosing Extra Space Storage! We're thrilled our clean, climate-controlled facilities and smooth service exceeded your expectations.","replyTime":"2025-07-27T10:24:00","review":"I have used a lot of storage units and ExtraSpace makes it easier than any other storage company out there. Their facilities are clean and climate controlled, so I don’t have to worry about vermin, dust or dirt getting into my stuff, thieves, or any other problems. It’s all pretty simple and smooth, with excellent customer service.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Caty W."},{"reviewId":"440fae58-c7ea-405d-8e6f-92f247b41584","range":0,"rating":5,"reply":"We are delighted to hear Dale was awesome and helpful! Thanks for choosing our secure facility for your storage needs!","replyTime":"2025-07-24T09:59:00","review":"Dale was awesome!! Really helpful & friendly showing me a couple of options to make an informed decision. Process was so easy and painless. The place is really well kept & feels secure. Excited & appreciative to store my stuff here!! Thanks!!","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Joshua T."},{"reviewId":"bf3ea777-3067-4d8d-a6f9-3657226a8262","range":0,"rating":5,"reply":"We are delighted to hear about your smooth phone setup and satisfaction with our well-maintained, spotless facility!","replyTime":"2025-07-19T17:03:00","review":"The process of getting set up for the storage unit was all done by phone. It went without any problems whatsoever. Everything was as stated it would be. The outside building looks well maintained, and the interior is nearly spotless. It is very easy to get to the building, as it is just off of 205 going towards Estacada. Totally satisfied with the entire experience.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Bonnie V."},{"reviewId":"881d75fa-0712-4ed9-acf4-f2f07a207dc6","range":0,"rating":5,"reply":"We are delighted to hear about Natalie's helpful and understanding service! Thanks for choosing Extra Space Storage for your future needs.","replyTime":"2025-07-15T08:05:00","review":"Natalie at extra space storage was so helpful and understanding when because of changes in moving I had to cancel. When ready for storage, I will definitely call extra storage.","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Christy H."},{"reviewId":"17568138-6844-496c-893c-eddc5293a0d6","range":0,"rating":1,"reply":"We understand your frustration about needing to call for pricing. Please contact us at (503) 723-6039 to discuss your storage needs.","replyTime":"2025-07-10T09:21:00","review":"Do we seriously have to call just to get a price. Tell me your price so that I can see who you’re competing with so I can make the best decision. I’m sorry I cannot do business this way.","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Steve S."},{"reviewId":"8796a13b-abf1-4af7-b286-2bb044167a6d","range":0,"rating":5,"reply":"We are delighted to hear Jennifer and Dale made your moving experience easier! Thanks for recognizing their care and recommending us.","replyTime":"2025-07-10T09:21:00","review":"Jennifer and Dale have been extremely helpful through my experience of moving into a new place. Moving is always stressful for me so it was soo refreshing to be handled with such care through ExtraSpace and they really give the company a GREAT name and made my moving a lot easier! I highly recommend booking with them!","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Belle f."},{"reviewId":"4df7138a-cd51-4179-b72c-5f492422d424","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Natalie at Extra Space Storage. Thank you for sharing!","replyTime":"2025-07-09T10:18:00","review":"The quality of service here is unmatched. Natalie is gentle, kind, and overall a very knowledgeable employee. I left fully informed and well taken care of.","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"JustThinkAboutIt"},{"reviewId":"c4314937-3653-469d-8859-716ba32bb85b","range":0,"rating":5,"reply":"We are delighted to hear renting was easy for you, John! Thanks for recommending us.","replyTime":"2025-06-18T09:19:00","review":"Very easy to rent. Would recommend.","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"John P."},{"reviewId":"2352f5ce-3b03-474f-b402-dceea1f24f78","range":0,"rating":5,"reply":"We are delighted to hear about your seamless experience! Thank you for recognizing our team's friendliness and our clean, secure facility.","replyTime":"2025-06-04T16:40:00","review":"The reservation and check in process was seamless. The team was helpful and very friendly! The facility is clean and seems secure/well maintained. Thanks guys!","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Katherine N."},{"reviewId":"3d678e8f-09ea-4fa0-9934-820680f1b0e7","range":0,"rating":5,"reply":"We are delighted to hear that Cody provided awesome service during your move-out! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-03T16:54:00","review":"Cody was so awesome in helping me move out of my storage unit!","source":"Google","submissionTime":"2025-06-03T00:00:00","userName":"Bear K."},{"reviewId":"e47f4634-3c14-45e5-88d6-ae54d9309741","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Joseph. Thank you for highlighting his efficient phone service and quick setup process.","replyTime":"2025-05-23T15:03:00","review":"Great customer service, quick easy and painless. Ask for Joseph, he was beyond easy to work with over the phone and got me all set up in less than 10 minutes.","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Meg T."},{"reviewId":"fb7b1899-86f3-45fc-8336-5ada0d18e7fa","range":0,"rating":1,"reply":"Thank you for bringing this to our attention. We apologize for falling short in handling your refund situation. Please feel free to reach out to us at (503) 723-6039 for further assistance.","replyTime":"2025-05-13T08:57:00","review":"I went online in 2022 to rent a unit (which is what they encourage you to do). My payments were auto-charged to my credit card on the 3rd of each month. I let them know online that I would be vacating the unit in May of 2025. I removed all my belongings a couple of days past the 3rd and stopped by the office to let them know I was out. I waited to see if I would get a prorated refund, and when I didn't, I called. I was told that since I did things online I would not get a refund. Yet, they claim since I no longer am using the unit, they are free to rent it. Essentially, they are double dipping. UPDATE: This has been resolved to my complete satisfaction! To be clear, the facility itself was great. I had no complaints about location, access, cleanliness, or any other aspect of being a customer other than the refund situation.","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Elwood R."},{"reviewId":"4172536a-721c-4e09-bef3-c32d8cbb3720","range":0,"rating":5,"reply":"We're thrilled to hear about your positive interaction at our facility! Joseph will be happy to know he provided excellent customer service.","replyTime":"2025-05-07T08:52:00","review":"I have rented from a few storage places in my area. This has by far been the best interaction I’ve had.  I solely believe it’s due to the gentleman (Joeseph) and his amazing customer service.","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"Sammi D."},{"reviewId":"12fbf395-c9e5-4027-ba41-a677515e381e","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are glad we could assist you with your storage needs efficiently.","replyTime":"2025-05-07T09:05:00","review":"I accidentally made three reservations for three different units when I thought I’d only made one. The property manager, Joseph, called me and welcomed me to my three units and I panicked having only thinking I’d requested one. Joseph very kindly cancelled the two I did not need with zero hesitation. I really appreciated that attitude because moving is already so stressful as it is. Thank you for your kindness and patience!","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"Molly M."},{"reviewId":"afde4194-ce37-483c-ae3c-c13a785ebaaf","range":0,"rating":4,"reply":"Thank you immensely for sharing your detailed experience with our storage facility. We truly appreciate your positive feedback and are delighted to hear that you found our storage space clean, climate-controlled, and secure. It's great to know that you found our facility well-lit and the dolly carts useful for loading and unloading your belongings. We strive to provide a positive experience for all our customers, so we're pleased that your overall experience was very positive.\n\nWe understand your reservation about the rate increases over time, and we appreciate your honesty in mentioning this. We're glad that our staff explained this aspect upfront, ensuring transparency in our pricing structure. We take your concerns about rate increases seriously and thank you for bringing it to our attention.\n\nOnce again, we're grateful for your thorough review and for choosing our facility for your storage needs.","replyTime":"2025-05-02T16:55:00","review":"Very easy to work with the staff there.  Storage space was clean, climate-controlled, and easy to access despite being very secure.  It’s well lit, and they have very useful dolly carts on site to make it easy to load/unload your stuff.  For short term storage I give it 5 stars.\n\nMy only reservation is that over time, the rate goes up.  You get a great rate for 3 months, and then the rate goes up dramatically.  And this seems to be standard practice in the industry.\nThey did however, explain this up front so it didn’t come as a surprise.\n\nOverall, a very positive experience for storing things safely and cleanly.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Larry D."},{"reviewId":"6cfb40da-15e1-4f7a-951c-7875e1d9b854","range":0,"rating":5,"reply":"Thank you for your review! Joseph truly appreciates your kind words and feedback.","replyTime":"2025-04-29T16:34:00","review":"Joseph was exceptional. Answered all of our questions thoroughly and kindly. He was able to communicate with us in Spanish to the best of his ability to accommodate us. Truly the definition of a business man.","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Emily M."},{"reviewId":"f47af297-dcd1-42d0-96d6-151e2d0dfd16","range":0,"rating":5,"reply":"We deeply respect your kind words about Joseph. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T09:36:00","review":"If I could give more stars I would.  The building is clean, safe and pleasant.  Joseph was awesome!   He was always kind and respectful!","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Steffanie l."},{"reviewId":"e3606b7a-14ce-4885-afb9-4901d3b071a5","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear you had a positive experience with our clean and well-managed storage facility. Thank you for sharing your feedback.","replyTime":"2025-04-28T17:26:00","review":"Very clean and very well managed! Joseph the manager is very knowledgeable and interested in finding the customer the right size and location of your new space to make life easier. Especially for the tenant with a business. Great security and quite a few large units that are in high demand! Bart","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Black B."},{"reviewId":"7ce9ff38-eb82-433f-8f4a-e293677f2e1c","range":0,"rating":5,"reply":"We deeply respect the feedback you provided and are thrilled to hear that our team was able to assist you with understanding your unit rate increase. If you have any further questions or concerns, please don't hesitate to reach out to us directly at (503) 723-6039. Thank you for choosing Extra Space Storage.","replyTime":"2025-04-28T07:53:00","review":"Super helpful in having me understand why my unit was getting an increase! I had the promotional rate and I didn’t realize that it changed after four months. He explained it all out to me which was super helpful! I definitely recommend getting in contact with them vs national hotline. Which I agree with! When I talked to someone on the phone she kept telling me basically that i’m SOL. All I was asking was for an explanation for why it was going up which again I didn’t know my promotion ended. Skip the hotline number and call management! Just can’t express enough how helpful he was!","source":"Google","submissionTime":"2025-04-27T00:00:00","userName":"Natalie N."},{"reviewId":"9c394249-9fb1-4284-8e68-248f3b60dcb4","range":0,"rating":5,"reply":"We are grateful for your positive feedback on Joseph's excellent service at our Extra Space Storage location. Thank you for sharing your experience.","replyTime":"2025-04-26T10:40:00","review":"Joseph has been a excellent person to work with at this location. From starting my account to ending it. Safe and helpful","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Diego G."},{"reviewId":"7783bc70-231c-403f-9a17-43bcd354eb85","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2025-04-25T13:32:00","review":"Great service","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"gabrielle h."},{"reviewId":"459cac7a-be52-4a53-8099-e936ccb07357","range":0,"rating":5,"reply":"Your positive feedback is incredibly valuable. Thank you for sharing your experience with us.","replyTime":"2025-04-25T09:50:00","review":"Mr. Younies was very clear and helpful in getting me set up and showed me several spaces so I could decide.","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Laura S."},{"reviewId":"45c7d909-e51d-4e64-99cb-345b386be35a","range":0,"rating":5,"reply":"Thank you for your kind words, Ryan. We appreciate your feedback!","replyTime":"2025-04-19T16:24:00","review":"Thank you Joseph for always being alert and helpful...hard working.. maintaining property and being consistent","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Ryan"},{"reviewId":"1e81dcb7-8b81-47ea-a465-bca28eb415c2","range":0,"rating":5,"reply":"Thank you for your feedback, Black! Providing renters with climate-controlled and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Caitlyn and Joseph were great to work with. Call us at 888-storage if there is anything else we can do to assist you!\n","replyTime":"2024-05-08T14:29:00","review":"Great secure climate controled facility!  No more moldy/damp/dark household goods/electronics/clothes. Joseph the knowledgeable manager helps keep the place kleen and safe. Perfect for a dry auxiliary storage solution for cramped business!  Especially in the Portland Oregon area’s continuing high crime and over priced real estate rentals. Bart","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Black B."},{"reviewId":"daf94fb9-6b67-414c-ae7b-4fd63f64c418","range":0,"rating":2,"reply":"Your concerns are noted. Please contact us at (503) 723-6039 to discuss the issue further.","replyTime":"2025-04-04T07:21:00","review":"When I am paying the premium for 24 hour access and all of a sudden for no reason it doesn’t work, there’s something wrong!  I want the premium reimbursed","source":"Google","submissionTime":"2025-04-03T00:00:00","userName":"Sean H."},{"reviewId":"6d23ecca-4069-4e94-a734-68dc9c9d063e","range":0,"rating":5,"reply":"We're overjoyed to hear about your great experience modifying your account. Thank you for sharing your feedback with us.","replyTime":"2025-03-29T17:29:00","review":"Great experience modifying our account. Thorough and professional and personable.","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"David C."},{"reviewId":"2473b942-e881-4448-82f2-beb4dc0a4c56","range":0,"rating":5,"reply":"We're honored to have provided you with a pleasant experience. Thank you for your kind words!","replyTime":"2025-03-29T08:58:00","review":"Joseph was kind and helpful. I appreciate the service I recieved, my experience was pleasent.  Thanks for your help!","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Melinda F."},{"reviewId":"d3805931-66c3-4d0d-85b3-7fd59b7d8ac0","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Jackie. Joseph is a valuable member of our team and we are glad he could assist you.","replyTime":"2025-03-23T08:54:00","review":"Joseph was awesome he was helpful and stayed longer to make sure we where taken care of.","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Jackie F."},{"reviewId":"e1b87186-c5ed-48da-b1a0-e7171ddd9409","range":0,"rating":5,"reply":"Thank you for sharing your experience. Clean space and easy access are our priorities.","replyTime":"2025-03-21T08:18:00","review":"Clean space and easy access.","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Aaron T."},{"reviewId":"b39d6ba9-10a4-4775-9710-c3c422c2f26d","range":0,"rating":2,"reply":"T, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. ","replyTime":"2025-03-16T08:03:00","review":"I was a customer with them for 2 years. Constant rate changes were applied every opportunity. Less than a year later, I was paying over $75 a month for a little 5x10 unit on the 3'rd floor. The original lease was $40 per month. I'm surprised reviews are so high for a company that extorts their customers. Hard pass on this one.","source":"Google","submissionTime":"2025-03-16T00:00:00","userName":"T D."},{"reviewId":"f81c3880-45d6-4c61-9b4c-9dce794613f0","range":0,"rating":1,"reply":"Your feedback is invaluable to us. Please feel free to reach out to us at (503) 723-6039 to discuss your concerns further.","replyTime":"2025-03-12T14:22:00","review":"Don't trust that you'll get whatever price you're told for any length of time.  They'll raise the prices as soon as they can.","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Kevin M."},{"reviewId":"4e403e67-0380-4760-80f5-a068f81984e7","range":0,"rating":4,"reply":"We're glad to hear you found our location clean and safe. Thank you for your feedback on the pricing.","replyTime":"2025-02-23T08:28:00","review":"Very clean, safe location. My only issue was the continual rise in price.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Brenda B."},{"reviewId":"acaa83b9-073d-4414-bff2-2de09009b258","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our clean and secure facility. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-16T08:06:00","review":"I have used this location on multiple occasions in between moves and I couldn’t be happier. The facility is kept super clean and is very secure, I was never once worried about my things being tampered with or stolen. I highly recommend this storage facility!","source":"Google","submissionTime":"2025-02-16T00:00:00","userName":"Mikaela S."},{"reviewId":"7397bf02-82df-4c74-b1d3-134e56b2f724","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear that your experience with us was positive and that your belongings were safe and secure during your time with us.","replyTime":"2025-02-15T13:06:00","review":"Rented a unit here for 2 years. Never worried about my stuff. Very safe and secure! Would recommend!","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Kayla S."},{"reviewId":"9f12d758-ce3c-4e39-9883-f2837f6300fc","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with Joseph at Extra Space Storage. We appreciate your feedback.","replyTime":"2025-02-07T11:33:00","review":"Joseph was extremely helpful and answered all my questions I had. He went above and beyond to help get me the best price. He even credited me when online charged me an extra fee.","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"Sabrina A."},{"reviewId":"b0de1df6-9107-4009-8371-e037ff919863","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Joseph was great and very helpful. Thank you for sharing your experience with us!","replyTime":"2025-02-01T17:03:00","review":"Joseph was great and very helpful","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Jennifer M."},{"reviewId":"162e3e6c-a7a1-4b05-9b9a-f2f06ac3b998","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad Joseph was able to assist you and your mom.","replyTime":"2025-02-01T17:02:00","review":"Joseph was great I appreciate his help for me and my mom","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Tyler F."},{"reviewId":"6e79e87e-98e3-4c85-aa85-364014a5e204","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad Joseph was able to make your moving experience better. We understand that moving can be a stressful process, and we're pleased to hear that Joseph's assistance stood out and made a positive difference for you. We appreciate you taking the time to share your experience with us.","replyTime":"2025-01-31T18:26:00","review":"Everyone dreads moving so when someone goes makes things that much better it stands out.. thanks Joseph for all your help!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Jason E."},{"reviewId":"b16a9aab-3b49-43bb-9c3b-7789d08d9ab7","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us!","replyTime":"2025-01-31T18:17:00","review":"Fair prices, clean facility. Joe answered all my questions.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Alex t."},{"reviewId":"a25362e2-d172-40c2-b786-759122376a29","range":0,"rating":5,"reply":"We're excited to hear that Joe was most helpful during your experience at Extra Space Storage. Thank you for your positive feedback!","replyTime":"2025-01-31T18:19:00","review":"Joe was most helpful in my experience. Definitely left a good impression on the facility.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Shilo S."},{"reviewId":"3c98f406-75ef-42ae-81e7-96362e4a17ca","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your positive experience with Joseph and our check-in process. We appreciate your feedback.","replyTime":"2025-01-31T14:43:00","review":"Joseph was great! Check in process was painless and simple. Mostly online process. Was given incredible detailed information! I’ve never rented a storage unit before and this is the best customer service I’ve ever gotten. thank you so much!!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Gabrielle S."},{"reviewId":"24b598b3-c9a6-493a-8e78-86da021a4abd","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your positive experience with Joseph and our check-in process. We appreciate your feedback.","replyTime":"2025-01-31T14:43:00","review":"Joseph was great! Check in process was painless and simple. Mostly online process. Was given incredible detailed information! I’ve never rented a storage unit before and this is the best customer service I’ve ever gotten. thank you so much!!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Gabrielle S."},{"reviewId":"7db535f5-8f3e-43cd-8d0d-86d8e432f2e2","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your positive experience with Joseph and our check-in process. We appreciate your feedback.","replyTime":"2025-01-31T14:43:00","review":"Joseph was great! Check in process was painless and simple. Mostly online process. Was given incredible detailed information! I’ve never rented a storage unit before and this is the best customer service I’ve ever gotten. thank you so much!!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Gabrielle S."},{"reviewId":"8c2bba43-56e0-497d-8384-0ba2d21785d7","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your positive experience with Joseph and our check-in process. We appreciate your feedback.","replyTime":"2025-01-31T14:43:00","review":"Joseph was great! Check in process was painless and simple. Mostly online process. Was given incredible detailed information! I’ve never rented a storage unit before and this is the best customer service I’ve ever gotten. thank you so much!!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Gabrielle S."},{"reviewId":"4ff317da-40a4-4dc2-9de5-4fb97d6ce04d","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We're glad to hear that our facility and staff met your expectations.","replyTime":"2025-01-29T09:43:00","review":"Extremely clean facility, knowledgeable and courteous staff.  Joseph is patient, supportive, and friendly.  Easy process to obtain storage unit.","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Melissa M."},{"reviewId":"16a3261a-b53c-40e0-822c-5dc928a35c5b","range":0,"rating":5,"reply":"Thanks for the positive feedback, Arturo Solano. We're honored to have been helpful and informative.","replyTime":"2025-01-27T18:16:00","review":"Very helpful and informative","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"Arturo S."},{"reviewId":"b79afdd3-9bcd-49fc-a49b-5f9ca2ee61cf","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We're glad to hear that your experience with Extra Space Storage was quick and perfect.","replyTime":"2025-01-24T12:14:00","review":"Quick and perfect","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Jovian R."},{"reviewId":"c71684df-4f1a-4430-96dc-9fd189eeae96","range":0,"rating":5,"reply":"Debby, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-02-19T10:59:00","review":"Quick and easy to rent our space! Joseph was great! Professional and polite.","source":"Google","submissionTime":"2025-01-22T00:00:00","userName":"Debby S."},{"reviewId":"905a2719-cc68-41a6-b281-bf3f7bf2ad5a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Rod! We appreciate your kind words about Joseph and our service.","replyTime":"2025-01-17T10:14:00","review":"Joseph was very knowledgeable, very polite. Very professional at how we handled it. Look forward to buying more storage units there.","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Rod H."},{"reviewId":"527d12e7-a6d2-4a35-af4c-c2e45ff142b7","range":0,"rating":5,"reply":"Thank you for your review. We are happy to hear that you found our facility helpful and nice.","replyTime":"2024-12-31T16:52:00","review":"Very helpful. Nice facility","source":"Google","submissionTime":"2024-12-31T00:00:00","userName":"Liz P."},{"reviewId":"dd4d7bca-e49f-495e-8f73-4163a8efa4b1","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Joseph. Thank you for sharing your experience with us.","replyTime":"2025-01-01T07:36:00","review":"Joseph is a very perfessional person. He is awesome when it comes to people and it's shows that he cares. Honestly your company should be honored to have him .","source":"Google","submissionTime":"2024-12-31T00:00:00","userName":"Tima D."},{"reviewId":"0f112c0c-640e-446b-ba14-e0b98577c06c","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Kris! Thank you for sharing your experience with Joseph at Extra Space Storage.","replyTime":"2024-12-18T10:45:00","review":"Joseph was great to work with regarding the transition of storage unit belongings that are part of an estate.  We had a time sensitive situation and he offered an idea that worked perfectly.  He is very nice, professional, explained everything very clearly….and the facility is immaculate.  Thanks Joseph!!","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Kris M."},{"reviewId":"bf1fb964-570e-48d1-b1dc-c870a7069921","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our team. Thank you for sharing your feedback!","replyTime":"2024-12-17T13:12:00","review":"I appreciate their professionalism, And the time they took to answer all of my questions and thoroughly explain any processes I was unclear of or had concerns of. My mind was put at ease during a very crucial, stressful time. Thank you!","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"theigha c."},{"reviewId":"30166681-954b-4da3-90da-4bfa6e83641a","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Joseph. Thank you for recommending us for your storage needs!","replyTime":"2024-12-17T15:40:00","review":"Joseph was super helpful in getting some storage units transferred over from a fiduciary. The fiduciary was taking some time to sign papers and Joseph was very patient during the whole process. Definitely recommend for any storage needs!","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"Danielle M."},{"reviewId":"34eccec6-b2d1-40e8-ac49-1d64700a3a39","range":0,"rating":5,"reply":"Thanks for the awesome review, Jeannine! We work hard to meet the expectations of our customers, and we're happy to hear Joseph hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 723-6039 if you need anything.","replyTime":"2024-03-28T11:40:00","review":"What can I say? I am quite pleased with the excellent customer experience and patience that I received from Joseph! I absolutely loathe the process of setting up a storage unit and Joseph went above and beyond to explain the details to me and was very kind! I highly recommend!","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Jeannine M."},{"reviewId":"395e5ac7-0cdd-4131-9ea2-6843c66d122b","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Joseph at Extra Space Storage. Your feedback helps us improve.","replyTime":"2024-12-14T08:40:00","review":"Called for some information on storage rentals for a family member moving to the area. Joseph was very friendly and helpful and answered all my questions about different units and available options.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"James A."},{"reviewId":"12248ed5-4743-420f-a4d3-9578b270289f","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with us and the savings you're enjoying!","replyTime":"2024-12-08T15:57:00","review":"I called in and was set up with a storage space very quickly. it was all very easy and I’m saving $100 a month from what I was paying at my last storage place! That’s $1200 a year that I can spend somewhere else!","source":"Google","submissionTime":"2024-12-08T00:00:00","userName":"Stuart V."},{"reviewId":"5aebae36-be08-4fcf-a3e9-eca5b829a76b","range":0,"rating":2,"reply":"It's unfortunate to hear about your experience with the rent increases. Please feel free to reach out to us at (503) 723-6039 to discuss this further.","replyTime":"2024-12-06T09:39:00","review":"This facility is super nice and I’ve used them twice over the past few years. I would only recommend them for short term storage though. I got my unit in December 2023 and  have already got 2 rent increases. The first one was $24 in April 2024, not too bad but annoying. I just got another increase of $60! That means that my rent will have gone from $97.50 to $181.50 in just 1 year!  They will get you in with cheap prices at the beginning but then raise the prices in hopes that you’re too lazy to move your stuff. Luckily I am able to move and will be looking for another storage facility before my increase in January.","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"Davianna R."},{"reviewId":"b87b3bc6-7f8a-4094-a0e7-8964d6d8aa3a","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with Joseph at Extra Space Storage. your recommendation means so much to us. Thank you for sharing your feedback!","replyTime":"2024-12-06T11:02:00","review":"I had a great experience renting a unit at this location. The security is top notch, I always felt my stuff was safe. The prices are reasonable. And I received above and beyond customer service from Joseph. He’s acutely aware of what’s happening on the property and very communicative. I highly recommend renting a unit here if you value the safety of your belongings.","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"David W."},{"reviewId":"49f5f40d-dc14-4de5-9a09-e24d9962153a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for recognizing Joseph's excellent service.","replyTime":"2024-11-30T16:04:00","review":"Joseph is amazing manger good service !","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"Lee L."},{"reviewId":"7629c413-9675-4716-9d9e-7a20957a153a","range":0,"rating":5,"reply":"Thank you for your review, Crystal! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-08-19T15:35:00","review":"Easy access. Great service","source":"Google","submissionTime":"2024-11-25T00:00:00","userName":"Crystal T."},{"reviewId":"d45507ca-19fd-495e-8233-86eb31c3bbbf","range":0,"rating":5,"reply":"Our team is grateful for your rating, Felisha! Please stop by our office or call us if you have any questions.","replyTime":"2024-11-23T15:18:00","review":"The manager is very easy to work with and is very pleasant. If I ever need a storage unit in the future I’ll definitely go back.","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Felisha H."},{"reviewId":"b90af9cf-2e31-4d46-8074-a57f45d9c23a","range":0,"rating":5,"reply":"We are glad to hear that the staff is so friendly and helpful. Thank you for sharing your positive experience with us.","replyTime":"2024-09-10T07:53:00","review":"The staff is so friendly and helpful.","source":"Google","submissionTime":"2024-11-22T00:00:00","userName":"Avary J."},{"reviewId":"a40437c4-2c26-41e1-b498-bce2f09f98f1","range":0,"rating":5,"reply":"Thank you for sharing your experience with us. We're glad to hear that you've been satisfied with our facility and staff for the past few years. We appreciate your feedback regarding other customers' parking habits under the covered areas. Your suggestion about signage for loading and unloading is valuable, and we will consider it as we continually strive to improve our services. We appreciate your long-term patronage and hope you continue to have a positive experience with us.","replyTime":"2024-11-21T10:29:00","review":"Don't really have any complaints about this place people have been super nice there had a storage at that location for a few years now it's more the customers that are a little annoying. People will park under the cover just cuz you're trying to avoid the rain but they're not loading that are unloading stuff sometimes they're just working in their storage I wish they would sign it out saying no parking unless you're loading or unloading.","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Dustin S."},{"reviewId":"1aa5c9c6-41f8-4ba3-b1b5-a17d9d8a46f8","range":0,"rating":5,"reply":"We're delighted to hear that Joseph was super helpful and great! Thank you for your wonderful feedback.","replyTime":"2024-11-18T14:28:00","review":"Joseph was super helpful and great!!!","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Jordan L."},{"reviewId":"199d0e18-08e4-4845-a28d-d608f97104ba","range":0,"rating":5,"reply":"Your positive experience with Joseph is greatly appreciated. Thank you for your feedback.","replyTime":"2024-11-19T13:26:00","review":"Joseph was efficient, friendly, and super helpful! He was upfront about everything and made the purchase and check in comfortable.","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Jessica J."},{"reviewId":"c36c7038-c361-4a76-abf6-298c7bc25994","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear about your fantastic experience with Robin at Extra Space Storage. Thank you for choosing us for your storage needs.","replyTime":"2024-11-17T15:39:00","review":"Absolute fantastic customer service. Robin answered all my questions and assisted with getting me in the right unit for what I needed. I would highly recommend this location as it feels very secure.","source":"Google","submissionTime":"2024-11-17T00:00:00","userName":"Edward S."},{"reviewId":"a28bc601-29c7-4460-9ab6-1bbe6fe4f690","range":0,"rating":4,"reply":"We take your feedback seriously. Thank you for sharing your experience.","replyTime":"2024-11-08T14:33:00","review":"Fine enough as a storage place. They will definitely raise the price on you, 18 months after I started I was paying 2.5x my original price. But that seems to be the going policy for ALL self-storage companies once they get a captive customer, so it's probably a moot point.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Max M."},{"reviewId":"69297b20-baf9-48e5-a571-c5b447af4e98","range":0,"rating":5,"reply":"We are elated to hear about your great experience at Extra Space Storage! Thank you for your feedback.","replyTime":"2024-11-05T16:07:00","review":"Great experience!  I had my items there for a couple of years due to downsizing.  All my items stayed clean & dry and were easy to access to sort through.  Joseph is an exceptional employee!","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"tawnie N."},{"reviewId":"2a76aafe-a80e-46d4-b284-ca801dd89b65","range":0,"rating":5,"reply":"Hi Jihad, thank you for your review! We're so happy to hear that your experience with the security and cleanliness of the facility has been positive! It's wonderful to know our team provided you with great customer service. Please give us a call at 888-storage if anything comes up! \n\n\n","replyTime":"2024-03-27T07:52:00","review":"Clean and Safe Storage Facility . Friendly and Helpful Management !","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Jihad I."},{"reviewId":"f1a053bd-3776-497c-9170-d4274fd76da0","range":0,"rating":5,"reply":"We are pleased to hear that you found our team helpful, patient, efficient, and knowledgeable. Your feedback is incredibly valuable.","replyTime":"2024-10-24T18:50:00","review":"Very helpful, patient, efficient and knowledgeable.","source":"Google","submissionTime":"2024-10-24T00:00:00","userName":"Jenn I."},{"reviewId":"9eba6229-4c29-4b9b-b4e4-be80dde67da4","range":0,"rating":5,"reply":"We are ecstatic to hear that you find our facility nice, clean, and safe. Thank you for sharing your experience with us.","replyTime":"2024-10-21T13:50:00","review":"Nice, clean and safe facility. I've had my unit broken into before at another location. Hasn't been an issue at this location.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Scott T."},{"reviewId":"faffd5b5-1b4a-4111-8296-2991e3176eca","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage in Happy Valley. It's wonderful to know you were met with a clean and well-equipped facility. Thank you immensely for recommending us! Please give us a call at 888-storage if anything comes up. ","replyTime":"2024-10-16T11:59:00","review":"I have had several storage units at Extra Space Storage in Happy Valley. I highly recommend it. Once, on their rounds, they noticed that I had not locked my unit properly and called to let me know! The property is always clean. You can drive a large box truck up to the unloading area fairly easily. There seem to be plenty of carts to move your belongings on. There are bathrooms available! How great is that if you are there for many hours loading or unloading. My interactions with the people who work there have always been positive. They are helpful and nice.","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Larky H."},{"reviewId":"c7d0b74f-2952-44ac-a6dd-816b3dc53200","range":0,"rating":5,"reply":"Thank you for your review. We appreciate your positive feedback on our clean and secure storage facility.","replyTime":"2024-10-12T13:13:00","review":"Very clean,  easy online registration. Good security, place is kept up.  It's great","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Tj M."},{"reviewId":"2c67dab7-8f9e-4bfd-bd33-31a4b58feffc","range":0,"rating":5,"reply":"We are privileged to have made your move-in and move-out experience fast and smooth. Thank you for recommending our facility, Annette Berger!","replyTime":"2024-10-02T10:35:00","review":"Joseph was easy to work with.  Move in thru move out everything went fast and smoothly.  Highly recommend this facility.","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Annette B."},{"reviewId":"687a3131-22e6-497c-b608-849dd94c5b42","range":0,"rating":5,"reply":"Hi Leroy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-12-04T09:19:00","review":"Awesome customer service","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"LeRoy M."},{"reviewId":"3a9e9e1d-724d-4c21-a369-a4478ebd4228","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with us, Mike Larson. Thank you for sharing your feedback!","replyTime":"2024-10-02T07:31:00","review":"Tremendous company. Very personal prompt service. Been a customer 2 years. Great communication. Billing is easy. Every time I’ve needed help they were there. Pricing has remained the same. Units are clean and secure. I just needed to close my account. I needed the contents of the unit emptied and sent to the dump. I didn’t have to go search for a company to do this. They did that for me @ a remarkable low price. And did this all remote. I didn’t have to set a foot on the property to do this. Since I’m remote that was huge for me. Overall one of the best experiences I’ve ever had. I’d go back in a second.","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Mike L."},{"reviewId":"714df645-56dd-454f-8e54-242745b2ae0c","range":0,"rating":5,"reply":"Thank you for the excellent rating, David! We're happy we were able to provide a smooth rental experience. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com. ","replyTime":"2023-06-22T18:32:00","review":"I packed everything i owned into a unit at the Happy Valley location nine months ago and headed across the country for a job opportunity. Moving in was a breeze and they were very accommodating. Since then Joseph and the team have been amazing at helping me handle and extend my tenancy remotely. I could not recommend him or his location more highly.","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"David N."},{"reviewId":"e8ff09ad-ae7f-45b7-899b-f820d8fda58a","range":0,"rating":5,"reply":"We're privileged to hear that you found our space great and very clean. Thank you for recommending us to your friends and family.","replyTime":"2024-09-21T16:38:00","review":"Great space...very clean.  Very helpful staff and I would recommend it to my friends and family.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Penny M."},{"reviewId":"ec0c6c46-ac21-4616-927d-28c632a9cd05","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Joseph!","replyTime":"2024-09-17T14:43:00","review":"Joseph was extremely helpful. My son is moving across the country to be closer to family. I came in to ask questions about renting units multiple times and Jospeh was always happy to take the time to answer my questions and discuss options. The units are spacious and clean and exactly as described. Thank you for all the help, Joseph!","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"Merna B."},{"reviewId":"af37ede9-294c-40cb-8d13-b583d198b89e","range":0,"rating":5,"reply":"Thanks for the positive feedback, Drina! We're excited to hear that Joseph was helpful and friendly during your friend's move.","replyTime":"2024-09-16T14:17:00","review":"Joseph was very helpful and friendly. He answered all of our questions each time we stopped by as we prepared for our friend's cross-country move. He was patient and kind when we were frustrated (with circumstances, not with him), and earned our business with honesty. Highly recommend this facility and ask for Joseph!!","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Drina M."},{"reviewId":"e9187c9f-0ec2-4136-a88b-aac44d4b5d4c","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Jose was informative and reassuring. Your feedback is incredibly valuable.","replyTime":"2024-09-17T07:58:00","review":"Jose was very informative and reassuring! The storage space is very nice and well maintained","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Katrice W."},{"reviewId":"ce06e941-af5a-4bd1-b24c-5a275715447d","range":0,"rating":5,"reply":"We're excited to hear that Joseph was very helpful and informative! Thank you for sharing your great experience with us.","replyTime":"2024-09-13T11:40:00","review":"Joseph was very helpful and informative! Great experience renting our unit and getting all setup! Thank you!","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Ben J."},{"reviewId":"ee382801-bb4c-494a-a6a6-6dc0e634eadf","range":0,"rating":5,"reply":"Thanks for the positive feedback, Kim! We are delighted to hear that you felt safe and comfortable storing your belongings with us.","replyTime":"2024-09-09T14:03:00","review":"Great place!! No issues, always felt safe and comfortable having stored personal belongings here! Thank you!","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Kim L."},{"reviewId":"eff0fd07-d7ef-460b-91da-a79b2151db75","range":0,"rating":5,"reply":"Amanda, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We are thrilled to hear your experience was great. We're glad our team is quite helpful, polite, and willing to work with customers to accommodate their needs. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-12-08T08:17:00","review":"Excellent prices great experience  definitely recommend staff quite helpful polite  willing to work with customers to accommodate their needI chose Extra Space  for my storage needs It would be nice not to pay extra for the ADA  accessible UNITS I ?? happy customer","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"Amanda N."},{"reviewId":"43981d74-f824-4923-8542-7fddd604528d","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Jeremy Moeller! We're thrilled to hear that you found our property manager friendly, the place clean, and the location secure. Thank you for choosing Extra Space Storage.","replyTime":"2024-08-01T10:56:00","review":"It was so easy.  The property manager was friendly, and the place is so clean.  It is the best value for the money.  It is a secure location.","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Jeremy M."},{"reviewId":"ae031bca-163c-4c5a-8364-6a513aa79b98","range":0,"rating":5,"reply":"We are thrilled to hear that you found our storage facility very clean and easy to access. Thank you for sharing your positive experience with us.","replyTime":"2024-07-27T13:13:00","review":"Very clean and easy to access","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Boulder P."},{"reviewId":"028b924c-6d42-4a2c-9862-23d7ebf3e22d","range":0,"rating":4,"reply":"We're grateful for your positive feedback. Thank you for sharing your experience with us.","replyTime":"2024-07-27T08:06:00","review":"Great experience thank you..","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"Dolen F."},{"reviewId":"a8070f2d-c762-4e4c-a335-451035d25d90","range":0,"rating":5,"reply":"Thank you for your review. Always helpful.","replyTime":"2024-07-24T07:45:00","review":"Always helpful.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Ben B."},{"reviewId":"1ec7e4fc-b8d7-4d13-a019-af5a6affa080","range":0,"rating":5,"reply":"We are so pleased to hear that you had a positive experience with Extra Space Storage. Your satisfaction is our number one priority, and we are always striving to make the process of renting a storage unit as easy and convenient as possible. We are grateful that you chose us, and we hope to continue serving you in the future.","replyTime":"2024-05-27T16:10:00","review":"I reserved a space online because I loved the price.  I got a call back from them right away finding out when I thought I would be coming. I told them and they made arrangements for a follow-up phone call closer to the date.   That phone call actually happened and I booked over the phone with them at that time.  Everything was super easy and they answered all of my questions.  We have been in for a month now and love it.  It is always secure, clean and easy to access.","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Julie F."},{"reviewId":"325e60e7-a604-4308-aefa-cac07b30060b","range":0,"rating":5,"reply":"We genuinely admire your kind words and are pleased to hear that our team went above and beyond to ensure the security of your unit. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-01T13:34:00","review":"Very friendly and very helpful. They went the extra mile to make sure the units were secure.","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Corri A."},{"reviewId":"765d156c-41c8-4023-a1fe-404ac5452c07","range":0,"rating":5,"reply":"Thanks for the positive feedback! We are overjoyed to hear that you had a great experience at our facility with Joseph. We strive to provide a clean and friendly environment for all our customers. If you ever need anything, don't hesitate to reach out to us at (503) 723-6039.","replyTime":"2024-07-01T18:48:00","review":"This is one of the cleanest facilities I’ve ever seen. The prices were great and Joseph younies the store manager couldn’t have been more knowledgeable or kind. Very happy with my experience here.","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Dont I."},{"reviewId":"779d8224-5203-409f-86c8-e4e3a35bc0ed","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Patsy! We're thrilled to hear that you found our team friendly and helpful. We look forward to serving you again in the future.","replyTime":"2024-06-25T16:16:00","review":"Always friendly helpful. Thank you! ??","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Patsy C."},{"reviewId":"3a66fdcd-541f-43c8-81ea-37b058970011","range":0,"rating":5,"reply":"Thanks for the positive feedback, Heather! We're honored to have made your storage rental experience stress-free. If you have any more questions, feel free to reach out at (503) 723-6039.","replyTime":"2024-06-21T16:24:00","review":"Joseph made the stressful storage rental easy and answered all our questions.","source":"Google","submissionTime":"2024-06-21T00:00:00","userName":"Heather L."},{"reviewId":"60abeea4-c7db-4d13-a596-495489d1600d","range":0,"rating":5,"reply":"We're overjoyed to hear about your easy sign up and move in process. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T16:16:00","review":"Easy sign up and move in process.","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"John I."},{"reviewId":"0aa98485-c392-4734-bbbc-8ad318aee47a","range":0,"rating":5,"reply":"We are thrilled to hear that you found our team to be very helpful and customer focused! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-20T15:13:00","review":"Very helpful and customer focused!","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Carolyn C."},{"reviewId":"48e0a0ed-5753-4787-8bea-ebe46a79228d","range":0,"rating":5,"reply":"We're pleased to hear that you had a pain-free experience securing a storage unit with us online. Our climate-controlled units are indeed a great feature. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T07:43:00","review":"Pretty pain free, no problem securing a place online no issues paying online and I like the fact that inside is climate controlled on all floors that's pretty awesome.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Bren"},{"reviewId":"5525a325-cd54-4110-848a-36dbe74d0b37","range":0,"rating":5,"reply":"We are excited to hear that Joseph was able to assist you in setting up your new space. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T12:08:00","review":"I have had numerous experiences with Extra Space for years and years. I really like them. Joseph was very helpful in setting up my new space after my old location turned into Public storage which I am not a fan of.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Hebah A."},{"reviewId":"5d650143-386b-4114-9d1e-5c581611d722","range":0,"rating":5,"reply":"We're utterly delighted to hear that you found our facility clean, well-maintained, and equipped with everything you needed to store your belongings safely. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-18T08:20:00","review":"The facility is kept clean, the elevators worked, garage doors opened easily, rolling carts were available to use, and the climate was maintained. It might have been a bit pricey, but I wanted my stuff to be protected from the humidity and not get mold.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Amanda P."},{"reviewId":"1f3d5fb3-c77d-4e79-a432-65130c1eff91","range":0,"rating":5,"reply":"Everything explains it clearly thank you very much. We're excited to hear that you found our storage information helpful. If you have any more questions, feel free to give us a call at (503) 723-6039.","replyTime":"2024-06-11T15:38:00","review":"Everything explains it clearly thank you very much","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Tamesio K."},{"reviewId":"62fa59d7-652f-4903-9a79-d2896a774634","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear about your great experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-06T09:31:00","review":"Great prices, Quick and Easy Online sign up. So far Great customer service, agent called after I signed up to welcome me and see if I had any questions, then explained my next steps to access my unit. Happy Customer.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Evelyn M."},{"reviewId":"20e85f6b-b37f-4b6e-9e2e-2c424272becf","range":0,"rating":5,"reply":"We're utterly delighted to have helped you transfer your account, Anne Marie! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-04T11:37:00","review":"Joseph was great! Helped me to transfer an account!!!!","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Anne M."},{"reviewId":"77506193-605d-4ad2-b2d0-97280136cbfc","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you had a great experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-04T15:17:00","review":"Great people, clean facility, very secure!","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Jason R."},{"reviewId":"30464c97-19e8-487b-ba9a-b058738f680d","range":0,"rating":4,"reply":"We are sorry to hear that you had an unsatisfactory experience with our phone representative. We strive to provide excellent customer service, and we take your feedback very seriously. We are glad that Joseph was able to help you resolve your issue. We will use your feedback to improve our customer service standards and ensure that our customers have a positive experience.","replyTime":"2024-06-02T10:28:00","review":"I would give this experience 5 stars for Joseph.  I did not because I spoke to a lady on the phone who messed up my name, information & did not listen to what I was saying and ended up spelling my name, email and storage unit up and she was only interested in the sale.  Joseph fixed everything.  She was awful, had no customer service and she should lose her job. I enjoyed working with Joseph much better!!!! He gets a five star review","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Glori J."},{"reviewId":"d1e05314-1f19-4896-9d83-a1aeb542e1b9","range":0,"rating":5,"reply":"We're ecstatic to hear about your great experience with our management team. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-31T12:45:00","review":"Great experience. Management was very helpful.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Dan K."},{"reviewId":"9875e099-c598-43f8-a43f-06be80b1104f","range":0,"rating":5,"reply":"We are glad to hear that you had a great experience with our service and found our storage units to be clean. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-31T08:02:00","review":"Great service & clean storage!!","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Willito E."},{"reviewId":"d5389218-ab60-4f07-b8da-b8bb0068e990","range":0,"rating":5,"reply":"We deeply cherish your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-28T13:20:00","review":"Very helpful in getting me set up with a unit quickly. Also, the property is well maintained and clean. In addition the prices are better than other in the area and they were upfront about promotional pricing and future rate increases.","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Kelsi M."},{"reviewId":"f5b773b1-ef90-4b2b-b350-3d4a6d8ab645","range":0,"rating":5,"reply":"Thank you for the excellent rating, Beth! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-05-07T09:45:00","review":"So easy process!!","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Beth P."},{"reviewId":"9eb6e5c0-87e0-4b3c-8281-f30a6bbf9c98","range":0,"rating":5,"reply":"Hi Morgan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2024-05-02T15:27:00","review":"10/10 would recommend. Clean place.","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"morgan c."},{"reviewId":"47c48e27-74f9-42e3-8456-a4a972784e8a","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Blanca! We're so happy to hear Joseph was able to make your rental process smooth! Give us a call at (503) 723-6039 if you need any future assistance.","replyTime":"2024-05-02T15:15:00","review":"Joseph Younies makes process smooth and quick,Explained clear the whole process","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"blanca r."},{"reviewId":"3b8627ed-4a5f-4302-a8eb-f9b95c3a3d38","range":0,"rating":5,"reply":"Thank you for the review, Candace! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-05-01T10:49:00","review":"Very helpful staff.","source":"Google","submissionTime":"2024-04-29T00:00:00","userName":"Candace W."},{"reviewId":"f832833d-3bf6-493d-a248-32a43c472b17","range":0,"rating":5,"reply":"Thank you for the kind words, Kaitlynn. We're glad Joe was awesome and helpful! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2024-04-30T14:57:00","review":"Joe and the lady at the front desk, I cannot remember her name and I’m so sorry! But they were so awesome today! We’ve been with extra space storage for awhile now and recently needed to get a bigger unit. I tried to do it online and it just wasn’t working so I came in to get help. They made the transfer so easy to complete and went above and beyond for my family and I! Thanks so much! 100/10 recommend! If I could give 10 stars I would!","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Kaitlynn S."},{"reviewId":"ac98b5f8-700e-4dd8-9a25-246deb53c9a3","range":0,"rating":5,"reply":"Thank you for the kind words, Viola. We're glad our team was kind and helpful! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2024-04-26T07:26:00","review":"Very nice and helpful staff!!","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Viola F."},{"reviewId":"67786a27-3d69-403e-9c8e-ad0bb3b59e66","range":0,"rating":5,"reply":"Thank you for your kind words, Kyle. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-09-19T14:34:00","review":"Great storage facility with coded entry for security and fair pricing for their units.  I highly recommend Extra Space for your storage needs.","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Kyle B."},{"reviewId":"593a2e98-7c5f-4006-a91a-73955bdf06cf","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Joseph and our check-in process. Thank you for choosing Extra Space Storage! Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-04-24T11:41:00","review":"Joseph was great! Check in process was painless and simple. Mostly online process. Was given incredible detailed information! I’ve never rented a storage unit before and this is the best customer service I’ve ever gotten. thank you so much!!","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Gabrielle S."},{"reviewId":"f2c9afce-12c8-4419-8dad-9dee1c4023c8","range":0,"rating":5,"reply":"Thanks, Magster3443! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Estelle was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-22T08:50:00","review":"Had a great experience booking a storage unit here! Estelle was very helpful in going over everything and took time to explain things and make sure I had the right size unit.","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"magster3443"},{"reviewId":"4221fb8c-2d58-42f3-8fa8-dea25372f7a9","range":0,"rating":5,"reply":"Hi Rockie, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joseph! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n\n","replyTime":"2024-04-09T09:10:00","review":"Joseph is Outstanding,   Professional and knowledgeable.  And the facility is beyond clean and spotless.  The best experience.","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Rockie H."},{"reviewId":"d33c10ed-0fd1-40b2-8708-72783aea5e55","range":0,"rating":5,"reply":"Hi Jerry, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2024-04-06T14:16:00","review":"Clean facility and easy to work with people","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Jerry S."},{"reviewId":"f3a2a5a6-3b54-4b83-ad7c-320b1ffead14","range":0,"rating":5,"reply":"Thank you for the kind words, Nichole. We're glad our team was able to help! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2024-04-06T15:03:00","review":"Management is awesome to deal with same with employees. Would definitely rent from here.Have a great day","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Nichole P."},{"reviewId":"bb8d2a95-b823-4072-82b5-a9f4a5c2acae","range":0,"rating":5,"reply":"Hi Eunmi, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's great that Joseph was professional and helpful. As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2024-04-05T11:21:00","review":"The best place to rent!!! The location is always clean and tidy, and I love the covered parking, so you don't have to unload in the rain! Joshep is awesome, very professional and incredibly helpful.","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Eunmi P."},{"reviewId":"7b8f6ba9-5d1d-4b7c-9451-6de8e7c62632","range":0,"rating":5,"reply":"Hi Scott! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2024-04-06T08:40:00","review":"Wonderful","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Scott M."},{"reviewId":"412ff726-528e-4cda-be68-66fd3c148d0b","range":0,"rating":5,"reply":"Hi Matt, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office if you need anything! \n","replyTime":"2023-08-14T16:05:00","review":"I can give this review based on my initial contact with Extra Space at the SE 82nd st. Location and my experience at the Happy Valley location. I stopped in @ 82nd street Extra Space and to my surprise a person actually got up and opened the office door, and asked what he could do for me! I’ve been using another storage outfit for about three years now and at several locations. The doors are always locked, and displaying a RQ code for their app. And the three facilities I dealt with provide a site map with available units, which upon receiving payment for yields a gate code. Then you find the unit and inside is a padlock. Since July I saw no employees, nor was I successful in getting through to a person when I tried to contact them about the gate malfunctioning. Someone at Extra Space feels that someone should be in the office and I agree. The gentleman at 82nd didn’t have what I needed but laid out options at other locations. Happy Valley showed a unit that fit my needs so he called, confirmed and wrote address to Happy Valley store where I was greeted by Joseph Y, we talked in the office as he went over a few different options. Then he walked me through the steps from entering facility, accessing the carts provided, and we viewed the unit. Cleanest facility I’ve seen.  There’s two bathrooms, gain entry with your gate code. And get this! I’m paying 50 bucks less per month than the other place. Nice work Extra Space and thanks to your guys at 82nd in Portland and Happy Valley Oregon.\n\nLike this facility so much I have returned a second time! As usual it was painless, and actually pleasant to get a unit. Thanks to Joseph, and staff for very professional treatment and excellent Customer Service","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Matt S."},{"reviewId":"e1280de8-494d-4cdd-be59-1a5bfbb71f79","range":0,"rating":5,"reply":"Hi Austin! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2024-04-02T15:23:00","review":"Great communication and good customer service. Very kind explanation of everything over the phone and great help in person helping me finish setting up my account in store","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Austin C."},{"reviewId":"83d6ecab-3cce-4443-8001-245bc73eddd4","range":0,"rating":5,"reply":"Thank you for the kind words, Bob! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-01T10:04:00","review":"Amazing customer service!!!","source":"Google","submissionTime":"2024-04-01T00:00:00","userName":"Bob G."},{"reviewId":"344d1be1-3604-4c71-ab80-d199e5fc1aef","range":0,"rating":5,"reply":"Hi Maximos, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-01T13:47:00","review":"Friendly staff and an overall very clean facility with 24/7 accessibility!","source":"Google","submissionTime":"2024-04-01T00:00:00","userName":"Maximos G."},{"reviewId":"afae82b1-c3d1-4b0f-b23e-862d6ea0945c","range":0,"rating":5,"reply":"Hi Ben, thanks so much for your review! We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-04T10:02:00","review":"Great and friendly staff. Clean place. Joseph is the best","source":"Google","submissionTime":"2024-03-30T00:00:00","userName":"Ben D."},{"reviewId":"48c373e4-7861-47cf-9d5e-599e485ed850","range":0,"rating":5,"reply":"Thank you for your review, Julieann. We are thrilled to hear about your positive experience at Extra Space Storage, Julieann! Thank you for sharing your feedback and recognizing Joe's exceptional customer service. We are committed to providing a clean, secure, and supportive storage environment for all our customers. If you ever need assistance in the future, please don't hesitate to reach out to us at (503) 723-6039.","replyTime":"2024-03-27T12:30:00","review":"I recently had a positive experience at Extra Space Storage. The facility was clean and well-kept, which gave me peace of mind about storing my belongings there. On my first day, I had an issue where I got locked out with my stuff halfway out of the storage unit. In a bit of a panic, I had to call the after-hours line for assistance. The on-site manager, Joe, went above and beyond to help me out. Despite it being late at night, Joe promptly got out of bed and came to the facility to let me back in and resolve the situation. His willingness to assist and dedication to customer service truly impressed me.\n\nOverall, my experience with Extra Space Storage was a positive one, thanks in no small part to Joe's quick response and helpful demeanor. I feel confident in storing my belongings at this facility knowing that there is a supportive and responsive team on hand to assist whenever needed. I highly recommend Extra Space Storage for anyone seeking a reliable and customer-focused storage solution.","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"Julieann T."},{"reviewId":"95432836-1e54-4842-8cf2-5586f4b800ec","range":0,"rating":5,"reply":"Thank you for the kind words, Kassie. We're glad our team was nice and able to help! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2024-03-28T08:28:00","review":"I decided I needed my things a little closer than where I had stored it at before moving into a unit here which ended up being a great decision. The manager was so nice and helpful and gave me options to choose from that would help me with size and my budget. The entire property is amazingly clean and I feel safe being there even after dark.","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"Kassie J."},{"reviewId":"49bd7b24-d1e7-461c-839e-03cca4fd11a4","range":0,"rating":5,"reply":"Hi Ravi! Thank you so much for the positive review. We know our customers value clean facilities and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2024-03-27T07:53:00","review":"Clean facilities, friendly staff.","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Ravi B."},{"reviewId":"3609d068-e50e-4668-98c8-cf9e5cdf4814","range":0,"rating":1,"reply":"We apologize for the inconvenience you experienced at our facility. We appreciate your feedback and will work to improve the user-friendliness of our storage process. Thank you for choosing Extra Space Storage. Please call us at 888-storage if you would like to discuss this further. ","replyTime":"2024-03-15T08:15:00","review":"there are only 3 parking spots for loading and unloading. a handfull at most 4 or 5 additional that block peoples units. bathrooms onsite but allow time to punch in your 10 digit code to get in to pee. and everytime you go up in elevator it wants your 10 digit code. oh and youll need that.code again for a cart! they were very nice about prorating  the monthly fee as i needed an extra few days to get out, and with almost no notice. the locks they sell u suck. overpriced, and if you are not very gentle pulling the key out when locking you will OVERLOCK it. and your key wont go into the lock until the office inserts their special key! yep happened to me twice, they said it happens often!  not cool. having to put your belongings in a storage unit is never a positive experience. that little overlock issue almost cost me a 1,000 dollars as i had tools needed for work the next day in there. not the worst of places and there r no best. stay away from that huge national chain that starts with a P. Joeseph is a nice guy he was helpful. its the facility that isnt user friendly!","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Bret W."},{"reviewId":"cc7ff54b-3ccf-4f46-a416-93cce705aaeb","range":0,"rating":5,"reply":"Thanks for the kind words, Austin! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 723-6039 if you need anything.\r","replyTime":"2024-03-04T15:14:00","review":"Fast and friendly experience. I highly recommend!","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Austin A."},{"reviewId":"c660dcc2-e6c4-4d99-b546-3a7c5c99d89e","range":0,"rating":5,"reply":"Thank you for the kind words, Alex. We're happy to hear Joseph was pleasant and understanding! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2024-02-24T14:35:00","review":"I am a frequent flyer of this location- Joseph at the Front Desk is always a pleasure to work with. Our interactions have been to the point and always with compassion and understanding.\n\nI recently had an interaction with Joseph during the Freezing Rain pattern we had. Everything was coated in a thick layer of ice. I was still able to meet with Joseph who expressed concern as to how I managed to drive in and was on-time even in the harshest of days last month in January!!\n\nA very nice team to work with, couldn't ask for better.","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Alex M."},{"reviewId":"5424b3ca-3218-48ed-b215-572fdadec9cf","range":0,"rating":5,"reply":"Thank you, Gina. We're thrilled you had a positive experience at Extra Space Storage. Please call us at 800-800-3456 if you need anything!","replyTime":"2024-02-22T16:12:00","review":"Great experience","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Gina R."},{"reviewId":"7e07571d-3e61-4f01-84e4-ac89a8486a3b","range":0,"rating":5,"reply":"Thank you, Tirso. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. If you ever need any help with your rental, come by the office or call us at 888-storage. \n","replyTime":"2024-02-22T16:44:00","review":"Great place and the service was excellent ??","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Tirso R."},{"reviewId":"dd365b84-c8b9-4d7d-80d2-77e2f8742026","range":0,"rating":1,"reply":"Hi Michael, thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (503) 723-6039. ","replyTime":"2024-02-21T09:02:00","review":"Unsafe. My unit was still broken into and thieves made out with thousands. Their system for setting up a unit is flawed online which allowed thieves to use a fake identity and card to set up a unit that gave them access to the building, and there's no security so they were able to steal my belongings when the business was open. Unbelievable.","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Michael W."},{"reviewId":"57e81adf-9068-40f6-be06-39dbe14a5872","range":0,"rating":5,"reply":"Thank you for your review, Anne! Providing renters with secure facilities is our top priority. We're glad we were able to meet your storage needs and that our team was kind and professional to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-11-08T10:07:00","review":"Extra Space Storage provides a safe & secure facility with excellent customer service. Staff members are quick to respond to the needs of customers in a kind and professional manner. Thank you Extra Space Storage.","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Anne S."},{"reviewId":"d2e64905-cb89-44b0-a29f-ff4998cc1071","range":0,"rating":5,"reply":"Thank you for the review, Laurie! We pride ourselves on having a friendly, accommodating staff and are so happy Joseph was able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2024-02-11T16:17:00","review":"The new manager joseph younies is  wonderfu?? He is very attentive to the cleanliness of the building and to all your storage needs I Recommend  the happy valley location on 114th Thank you Joseph, keep up the good work.","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"Laurie W."},{"reviewId":"1764b51b-14ea-4488-9a3b-4a27eeca35e0","range":0,"rating":5,"reply":"Hi Jennifer! Thank you so much for the positive review. It's great that our team was friendly and great at keeping our property clean. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2024-02-07T09:14:00","review":"Very friendly and the establishment is super clean.  Took the time to show myself and others to different sized storages so we could make a decision on what best suits us","source":"Google","submissionTime":"2024-02-07T00:00:00","userName":"jennifer v."},{"reviewId":"2cf6cf3e-b6bf-47b2-9e4b-dd7692af4fa9","range":0,"rating":1,"reply":"We apologize for any confusion or inconvenience caused. Our policy clearly states that storage units must be kept current to avoid any potential loss of belongings. We recommend reaching out to our customer service team at (503) 723-6039 to discuss this matter further.","replyTime":"2024-01-03T08:29:00","review":"The access hours are deceptive!  I had an emergency and made it at 9:59 and the elevator told me my floor was already closed when I inputed my code!! Are you kidding me?!  I have an emergency and I cannot get access to my stuff during access hours.  The very second the clock\nStrikes 10:00 its completely locked down there no extra minute for situations like mine.  Also they are doubling the cost this coming month, and I am going elsewhere -  I would rather pay $200 somewhere with 24 hour access then over $200 for the worst most non helpful storage company out there","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"Sean H."},{"reviewId":"892412c6-2f70-4264-8a10-bd73fce708ab","range":0,"rating":5,"reply":"Thank you, Aubrey! It's wonderful to hear you had a positive experience with us and that Joseph was customer service-oriented. We want you to know that we are here to assist you with any further storage needs! Give us a call at (503) 723-6039 if anything comes up!","replyTime":"2024-01-31T12:07:00","review":"Extra space storage at location 15870 SE 114th Ave. Happy Valley, OR 97015 is a genuine nice location and place to store your stuff. I would also like to thank Joseph the store manager that works there he's very good at his job and what he does for customer service. I appreciate him and the staff that works there. Thank you for making my experience great to be there. Sincerely Aubrey Heston.","source":"Google","submissionTime":"2024-01-30T00:00:00","userName":"Aubrey H."},{"reviewId":"e9d0e581-2cc4-4c86-b3aa-8f84c49b71eb","range":0,"rating":4,"reply":"Hi Jesse! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2024-01-31T12:51:00","review":"Nice facility, staff keeps it looking good.\nOnline needs better instructions for move out. They can't prorate at all if you use the move out option online. So I paid for a full extra month since I thought the online check out would be the most efficient.","source":"Google","submissionTime":"2024-01-30T00:00:00","userName":"Jesse C."},{"reviewId":"1741953e-18ab-453a-93f7-01b59add49c0","range":0,"rating":5,"reply":"Hi Erin, thanks so much for your review! We are thrilled to hear your experience with Joseph was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-01-29T11:33:00","review":"Joseph was awesome to work with. Extra Space itself is clean and relatively well monitored, this location is a touch \"remote\" so access is easy. A lot of contractors storing work items so you get a fair amount of people there during the work day. Highly recommend.","source":"Google","submissionTime":"2024-01-27T00:00:00","userName":"Erin S."},{"reviewId":"2560d275-9892-4270-88b0-c19cc7b9c288","range":0,"rating":5,"reply":"Thank you, Matt! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (503) 723-6039 if anything comes up!","replyTime":"2024-01-27T08:22:00","review":"We were quite satisfied with our experience. Thank you!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Matt C."},{"reviewId":"dd5d82d5-5469-4973-a594-a11af948bacf","range":0,"rating":5,"reply":"Thank you for the kind words, Cassandra. We're glad the team was nice, helpful, and great at keeping our property secure! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2024-01-23T08:26:00","review":"Great location, great security and extremely helpful and nice staff! Easy to rent online.","source":"Google","submissionTime":"2024-01-22T00:00:00","userName":"Cassandra"},{"reviewId":"3672c667-6e0e-4b5f-aa13-53b4031bacee","range":0,"rating":5,"reply":"Thank you for your feedback, ???! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-01-13T09:10:00","review":"This is the most excellent place.You can find very kind staffs, high level security, and clean environments in this place.","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"???"},{"reviewId":"9184e01d-1adc-4ab9-ae9a-5cb7464a006a","range":0,"rating":5,"reply":"Hi Andres! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2024-01-12T08:28:00","review":"Great service.. ??","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Andres V."},{"reviewId":"8c80d602-3534-409f-8ac1-b49384b604d2","range":0,"rating":5,"reply":"Thanks for the awesome review, Britt! We work hard to meet the expectations of our customers, and we're happy to hear Joseph hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 723-6039 if you need anything.","replyTime":"2024-01-05T09:30:00","review":"Easy web sign up and great sale price!!\nJoseph was wonderful getting me all situated.  Facility is clean and organized!","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Britt S."},{"reviewId":"679f2a05-a307-42a5-b4d9-7354c346a352","range":0,"rating":5,"reply":"Thank you for the kind words, Cory. We're glad our team was friendly and helpful! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-12-23T09:38:00","review":"Very friendly, good customer service and very helpful. Thanks!","source":"Google","submissionTime":"2023-12-22T00:00:00","userName":"Cory H."},{"reviewId":"1797a2ca-2836-4eed-b87d-d50e1a49f6cf","range":0,"rating":3,"reply":"Thanks for the review, Rebecca! We know our customers value clean facilities and accommodating staff so we do our best to provide that! We appreciate your honest feedback regarding our rates and will be sure to forward it to the appropriate group. Don't hesitate to stop by the office or contact us at (503) 723-6039 if you need anything.","replyTime":"2023-12-12T09:17:00","review":"Our space was clean and they were so accommodating to find us a place on the ground floor. The one draw back was our price almost doubled after our first 3 month payment.","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Rebecca M."},{"reviewId":"cd6827ff-c481-4471-ad73-7e329ff921b8","range":0,"rating":5,"reply":"Thank you for your review, Da! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-04T14:48:00","review":"Fantastic staff who care. This facility is super clean and very safe. No issues whatsoever.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Da S."},{"reviewId":"af851a68-31e8-4cb0-a18c-def510cfdbc7","range":0,"rating":5,"reply":"Hi Debbie, thank you for your review. We're glad Joseph was very friendly and efficient in showing you available units and the prices. Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-11-28T16:28:00","review":"Joseph was very friendly & efficient in showing me available units and the prices.\nThis location is so clean. I am impressed.","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"Debbie L."},{"reviewId":"c7574ddf-90b9-4dd5-b717-95573251d3a6","range":0,"rating":5,"reply":"Nancy, we are so happy to hear that Joseph could meet your budget and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are available at 888-storage whenever you need us.","replyTime":"2023-11-30T17:23:00","review":"Joseph (property Mgr) was outstanding; offered affordable solutions; shared valuable information that I had not been told at other facilities. Very clean & secured facility for small businesses!! I'm happy we are here!","source":"Google","submissionTime":"2023-11-30T00:00:00","userName":"Nancy F."},{"reviewId":"cbb39c31-8734-4275-9054-927d50499516","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jeff! Don't hesitate to reach out if you need anything!","replyTime":"2023-05-06T21:24:00","review":"Excellent.","source":"Google","submissionTime":"2023-11-25T00:00:00","userName":"Jeff F."},{"reviewId":"63ff04bb-eec9-4a0e-a4dc-999f2058d1a8","range":0,"rating":5,"reply":"Thank you for the kind words, Mrs! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n\n","replyTime":"2023-11-18T14:01:00","review":"Excellent customer service! Very nice facility as well.","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Mrs S."},{"reviewId":"060b8bac-aaa8-4dc1-9bfa-cfbb30ca5602","range":0,"rating":5,"reply":"Thank you for your kind words, Becca. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-18T14:33:00","review":"Secure and safe facility. Friendly service. Highly recommend!","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Becca L."},{"reviewId":"651784dc-bee9-4ea5-9e67-8e0415300da7","range":0,"rating":5,"reply":"Hi Doug, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kristie! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-11-18T09:27:00","review":"Easy to find, impressive building, Kristie was knowledgeable, polite, thorough, easy to deal with.  We were in and out in short order, altogether so far a very good experience.","source":"Google","submissionTime":"2023-11-17T00:00:00","userName":"Doug O."},{"reviewId":"4046d2d7-fd93-4fb0-a528-a30b4b3a4e01","range":0,"rating":1,"reply":"Hi Gloria, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage. ","replyTime":"2023-11-07T09:58:00","review":"Buyer/renter Beware!! Rented a storage unit from Extra Space in Clackamas after searching rates and storage facilities online. Picked Extra Space because it was clean and the price was reasonable. The person in the office at the time I was renting, mentioned doing it online would get me the best rate. Well, 2 months later, I receive a notice that my unit rent is doubling!! Yes, DOUBLING! When I asked the manager in the office about the change in rent, he let me know it’s because I rented on line. If I had rented through the office, it would have been much higher but the first month would have been free. Come on…I’ve closed one unit and will be closing the other ASAP. I’m in the midst of moving out of state which is the purpose of needing extra storage. I have never experienced this in the past. Also paid for a “cylinder” lock which is no good other than in their units. Makes no sense. Lesson learned. One star is for cleanliness.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Gloria I."},{"reviewId":"07e2dd8a-5661-4855-bd97-8fddc36f36b0","range":0,"rating":5,"reply":"Hi Rodney, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.\n","replyTime":"2023-10-30T17:04:00","review":"I really love the easy access to your storage unit and they are really a nice size and it's a very clean facility. Its very well organized which I have to give mad props too. Definitely worth the move in storage.","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"Rodney R."},{"reviewId":"68bd579e-9c44-43f3-b577-48428142b69b","range":0,"rating":5,"reply":"Hi Dj, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-10-31T14:08:00","review":"Looks for a flash sale! I got a great deal","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"Dj W."},{"reviewId":"98f98722-cc5a-4280-ac3a-ad2ddb960cf6","range":0,"rating":5,"reply":"Thank you for the kind words, Andrea. We're glad to hear that Joseph was able to help find a smaller unit and was able to accommodate your needs! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-10-29T07:32:00","review":"Joseph was so helpful today! I have a  unit now that is large and I have spent 2 days trying to get my Christmas bins from the very back…. He helped me find a smaller unit near by I was able to move  my bins there!! Was just what I needed !!","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Andrea N."},{"reviewId":"e281430a-4236-41e4-b900-3f009a5d3f54","range":0,"rating":5,"reply":"Hi Ryan, thank you for your review! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n\n","replyTime":"2023-10-27T12:16:00","review":"Super clean Storage with amazing Staff!!","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Ryan H."},{"reviewId":"39d6eac5-ecc3-4ae2-b004-5c9a866ad48f","range":0,"rating":5,"reply":"Thank you for your feedback, Paul! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-10-25T12:26:00","review":"Clean. Safe. Would use again.","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"Paul J."},{"reviewId":"e5b83ec1-758b-4e1d-b749-4f112b2ac439","range":0,"rating":5,"reply":"Thank you for the review, Kelly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-10-23T11:57:00","review":"Very friendly service. Very accommodating on move in day.","source":"Google","submissionTime":"2023-10-21T00:00:00","userName":"Kelly A."},{"reviewId":"981503c0-5ad9-4392-9738-bacb728ad28f","range":0,"rating":5,"reply":"Hi D, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joseph! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-10-14T09:50:00","review":"Always clean and easy to cancel service when you're finished.\n\nJoseph was very helpful starting and ending service.\n\nIt's worth it to pay extra for a ground floor unit.","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"D K."},{"reviewId":"08eb5031-6857-43be-930f-4d7358d0a06e","range":0,"rating":5,"reply":"Hi Rachel, we're sorry to hear that you were unable to access your unit. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access, or would like to discuss whether or not 24/7 access is available, please call us at  (503) 723-6039.\r","replyTime":"2023-10-10T08:55:00","review":"So far so good. ..the access hours of my longtime storage were reduced to 10-6 on weekdays and 10-5 on Sat. Closed on Sunday. So I'm moving to different facility. .","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"rachel e."},{"reviewId":"62af7333-a414-478d-9c9e-64be8aea6476","range":0,"rating":5,"reply":"Thank you, Jeremiah. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-10-09T09:55:00","review":"Customer service was great. Very friendly and helpful.","source":"Google","submissionTime":"2023-10-08T00:00:00","userName":"jeremiah E."},{"reviewId":"d5c78276-42ff-457b-8738-9ec595464455","range":0,"rating":5,"reply":"Hi Teresa, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you have any questions, let us know at 888-storage.","replyTime":"2023-10-08T11:41:00","review":"Clean, climate controlled storage.  Staff is always friendly and helpful. Grounds are well kept and clean.","source":"Google","submissionTime":"2023-10-07T00:00:00","userName":"Teresa's T."},{"reviewId":"9b7f476e-045d-49da-8891-e156199afa23","range":0,"rating":5,"reply":"Thank you for your review, Mike! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-10-05T12:53:00","review":"We had a great experience with Extra Space Storage. Joseph was excellent and very helpful. We always felt our belongings were safe and the facility was clean. Would definitely recommend to anyone needing extra storage space.","source":"Google","submissionTime":"2023-10-05T00:00:00","userName":"Mike F."},{"reviewId":"6755c959-c92b-49c1-8575-a549af2a149e","range":0,"rating":5,"reply":"Thanks Maddison! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. As always stop by the office or call us at 888-storage if you need anything.  \n\n ","replyTime":"2023-09-28T18:34:00","review":"The staff was extremely helpful and responsive. Location felt very secure and safe. Special thanks to Xavier and Joseph for their exemplary customer service.","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Maddison P."},{"reviewId":"a91ae753-4796-43f0-981a-fc9e167a7878","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-09-23T10:55:00","review":"Great service an great people 5 stars","source":"Google","submissionTime":"2023-09-23T00:00:00","userName":"Chris L."},{"reviewId":"4c2e67e6-8c94-4163-97c3-0c4b103a31a4","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-09-11T10:27:00","review":"Wanted to throw out a new review as a long term business customer of this great secure climate controlled storage facility. Joseph our new facility manager is continuing a great series of really helpful and observant employees of this company that bring the meaning to secured storage. Always in the know of the day to day operations of his customers. This facility location in Clackamas,OR the southeast side of Portland  has brought me great comfort during the pandemic years to the present day as location is just a short drive away from the rampant thievery, and property destruction involved in almost every corner of metro Portland, OR","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Black B."},{"reviewId":"b1e0b022-5bfa-4c28-b4a6-c33d19fedd26","range":0,"rating":5,"reply":"Thank you for the review, Jeff! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-09-19T10:19:00","review":"Extremely extremely personable kind-hearted and understanding I am so grateful that this is a storage that I have picked because they are absolutely what this world needs is kind people!!!!!","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Jeff W."},{"reviewId":"fa4903cb-2462-4957-8208-8cfc8e7fac4b","range":0,"rating":5,"reply":"Thank you for your review, Anna! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Joseph was great to work with. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-06-30T14:50:00","review":"Awesome location. Great storage place!! Clean and safe. The manager Joseph is professional, kind and helpful! Highly recommend!","source":"Google","submissionTime":"2023-09-14T00:00:00","userName":"Anna D."},{"reviewId":"20334f98-294e-4c74-aa12-78796f8b4437","range":0,"rating":5,"reply":"Hi Felicia, thank you for your review. We're glad Joseph worked with you on a move out date that worked best for you, helped you find someone to take some heavy furniture off your hands and politely listened to you. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're committed to providing excellent customer service. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-09-20T07:59:00","review":"A few weeks ago, I was in the middle of trying to make it through a tough move with little to no help. Manager, Joseph, not only worked with me on a move out date that worked best for me, but helped me find someone to take some heavy furniture off my hands and politely listened to me as I vented about my situation multiple times (I had been having a pretty rough past few years that had lead to the move). The facilities were kept clean and well managed. Thank you again Joseph, for all your help, patience, and the great customer service.","source":"Google","submissionTime":"2023-09-14T00:00:00","userName":"Felicia A."},{"reviewId":"a432a580-9128-4427-b0a8-573e2870e6f4","range":0,"rating":5,"reply":"Thank you for your feedback, Melisa! Providing renters with clean and secure facilities is our top priority. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-09-13T09:55:00","review":"The front desk was so helpful . We found the facilities clean ,tidy, and  secure. It was the perfect fit for what we needed. Thank you so much!\n\nMelisa\n??","source":"Google","submissionTime":"2023-09-12T00:00:00","userName":"Melisa C."},{"reviewId":"de4e7e4c-17e2-4296-a724-10d3603118ca","range":0,"rating":5,"reply":"Christy, We are thrilled to hear that you found the building clean and felt safe while accessing your storage unit. Our staff strives to provide excellent customer service, and we are glad to hear that they were able to accommodate your last-minute request for an additional unit. We appreciate your recommendation and look forward to continuing to provide you with a safe and convenient storage solution. If you have any further questions or need assistance, please do not hesitate to reach out to us at (503) 723-6039.","replyTime":"2023-09-03T13:05:00","review":"I've rented a storage unit for the past 7yrs at a few different places in Portland. January was my first time at Extra Space Storage and I've had a storage unit at the Happy Valley location for 8mths now. It's a really clean building and I thought I would feel unsafe with the area, but I actually feel really safe stopping in to get things in and out of storage.\n\nThe staff are really nice. I just added a second storage unit at the last minute during a move and they were so helpful to get me the extra unit right next to my existing one. I really appreciated how friendly they were, it made me feel more comfortable being in the building. I highly recommend the Happy Valley location!","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Christy G."},{"reviewId":"60d99be6-a494-45fb-8fd8-232027fc02af","range":0,"rating":5,"reply":"Hi Greg, we appreciate you taking the time to share your experience with us! We agree, our manager Joseph is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! ","replyTime":"2023-09-03T13:06:00","review":"Joseph is just amazing!  What an amazing, kind man.\nThe units are spotlessly clean and bright.\nHe was very kind in helping me pick out a unit.\nOnce I arrived, I thought I had reserved too small of a unit and he was so kind to stop what he was doing and show me a larger unit.\nNo pressure, no gimmicks, just real honest customer service\nIn the end, I didn't need to upside and he seemed very happy that I was in the right unit.\nI've never had such an amazing experience.\nThank you!\nGreg","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Greg P."},{"reviewId":"c8fee1df-4f03-4138-9a77-e1772b10187c","range":0,"rating":5,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience was great. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-09-03T08:24:00","review":"Great experience from beginning to end.","source":"Google","submissionTime":"2023-08-28T00:00:00","userName":"Michael H."},{"reviewId":"42d8eb11-ed4c-4633-9225-4ada9dd48309","range":0,"rating":5,"reply":"Thank you, Tasso! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (503) 723-6039 if anything comes up!","replyTime":"2023-08-23T08:07:00","review":"I work very fluid hours and didn't have my card on me for payment but clerk called 2 days in a row to follow through with me and make sure I was taken care of. Great location.","source":"Google","submissionTime":"2023-08-22T00:00:00","userName":"Tasso R."},{"reviewId":"323f9ad2-9c7f-43c4-9b5d-4efa9ad6ff20","range":0,"rating":5,"reply":"Thank you for the kind words, Ryan. It's great to know our team has been friendly and great at keeping our property clean! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-08-21T16:15:00","review":"Access has always been easy. Facilities have been clean. Staff has been friendly when needed.","source":"Google","submissionTime":"2023-08-21T00:00:00","userName":"Ryan H."},{"reviewId":"e09525a9-7bd2-42a3-99e7-16ab6469d4d5","range":0,"rating":4,"reply":"Thank you for your review, Crystal! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-08-19T15:35:00","review":"Easy to get in.","source":"Google","submissionTime":"2023-08-19T00:00:00","userName":"Crystal T."},{"reviewId":"f680fcca-3963-47d7-9054-10fe164a421c","range":0,"rating":5,"reply":"Hello, Chazy. Thank you for the review. We're so glad Joseph could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-08-20T11:18:00","review":"Joseph at extra space was wonderful and very informative.","source":"Google","submissionTime":"2023-08-19T00:00:00","userName":"chazy k."},{"reviewId":"dd079dac-15e5-433e-adf6-92e32b2fe997","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Jessica! We're so happy to hear our manager was able to make your rental process hassle-free! Give us a call at (503) 723-6039 if you need any future assistance.","replyTime":"2023-08-18T18:06:00","review":"So far I've had a great experience. Renting online was a breeze and when I showed up at the facility, the manager had everything ready to go. It is clean and seems to have great security measures. The manager was also very helpful in showing me the unit and explaining how everything functions.","source":"Google","submissionTime":"2023-08-18T00:00:00","userName":"Jessica R."},{"reviewId":"625742da-fac3-4423-b465-df79fdc89ef7","range":0,"rating":5,"reply":"Thank you for your feedback, Alan! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-02T13:00:00","review":"Extra Space was great. They provided what I needed for storage, clean safe facility.","source":"Google","submissionTime":"2023-08-02T00:00:00","userName":"Alan B."},{"reviewId":"038331c7-7ff3-4c5e-81c5-787b58067798","range":0,"rating":5,"reply":"Thank you for the kind words, Reginal. We're glad our team provided you with a cordial and professional experience! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-08-02T07:34:00","review":"My experience was very cordial and professional.","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Reginal C."},{"reviewId":"3676e347-0da7-4c12-a583-43a6f0ea8efe","range":0,"rating":5,"reply":"Hi Zach, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-07-31T11:42:00","review":"Great customer service.","source":"Google","submissionTime":"2023-07-31T00:00:00","userName":"Zach H."},{"reviewId":"12f6b568-b99e-45ea-94ed-a2e277906e2e","range":0,"rating":3,"reply":"Thank you for giving us feedback, Sova. Our team will review this internally and hopefully we can give you a 5 star experience in the future. In the meantime, if you have any questions give us a call at (503) 723-6039.","replyTime":"2023-07-31T13:58:00","review":"Nice facility, feels much more secure than my last place but also more corporate and harder to work with them.\n\nExample, I switched units and was told I could pay $10 to switch units but would have to move out completely in 24 hours. I told them I wasn't sure I could do that, so I got charged $30 for \"reserving another unit\".  I then moved everything out the next day (withing 24 hours) and was told that I had been checked out of the old unit but that it was prepaid and I wouldn't get a refund for the remaining time I had already paid.\n\nLater when I complained, I was told we can \"request a credit for your next month\" which I just was told was approved, however, I still am getting charged the $30 for the \"reservation\" on the new unit. I got tired of arguing over $20, so am not going to fight it, but still feel like this wasn't very personable or friendly and very \"corporate\".\n\nThanks for the national team for offering to look into things for me. I hope the new manager doesn't get into trouble though because they were very friendly and seemed to be limited in what they could do by corporate policy and not having the authority to make discount/refund decisions themselves.","source":"Google","submissionTime":"2023-07-31T00:00:00","userName":"Sova M."},{"reviewId":"979c77ad-c6b5-4f87-8999-ca35d24b5702","range":0,"rating":5,"reply":"Thank you for the kind words, Misty. We're glad Tabitha was helpful and great at keeping the property in clean condition! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-07-21T09:27:00","review":"Tabitha was very helpful. The facility seemed clean. The temp inside was perfect. So far so good.","source":"Google","submissionTime":"2023-07-21T00:00:00","userName":"Misty W."},{"reviewId":"96d33e3d-a8e4-4440-8798-5f0d2fd85515","range":0,"rating":5,"reply":"Thank you for your review, Mark! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-07-18T13:58:00","review":"Clean, easily accessible, secure and a top notch staff. Extra storage is hands down the best storage facility in the area.","source":"Google","submissionTime":"2023-07-18T00:00:00","userName":"Mark H."},{"reviewId":"fefea61a-c68e-4ae3-a928-a6eeeae87957","range":0,"rating":4,"reply":"Hi Jody, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.  Please give us a call at 888-storage to discuss what options we may have for you! \n","replyTime":"2023-06-30T14:51:00","review":"I felt this storage facility was safe and accessible. I definitely served my needs. The price jumped up by half when it changed ownership but otherwise was great.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Jody C."},{"reviewId":"a184fff7-2556-4075-9e46-7596623ad4e8","range":0,"rating":5,"reply":"We are thrilled to hear that Joseph Younies provided you with professional and patient assistance in resolving the issue you had with your storage unit. We greatly appreciate your kind words and will make sure to commend Joseph for his outstanding service. If you ever need any further assistance or have any other concerns, please don't hesitate to reach out to us at (503) 723-6039. We are always here to help. Thank you for choosing Extra Space Storage!","replyTime":"2023-06-29T17:29:00","review":"I want to thank joseph younies for being so professional and patient with me to solve my problem that I had with the storage unit. ????","source":"Google","submissionTime":"2023-06-29T00:00:00","userName":"Mohammed H."},{"reviewId":"5acbd1df-bb45-46d3-9987-01465971147d","range":0,"rating":5,"reply":"Thank you for the kind words, Jerry. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-06-10T15:14:00","review":"Very sociable. No pressure sale. Great information and detail on the storage facility. Recommended by my local mover. Looking forward to storage experience.","source":"Google","submissionTime":"2023-06-22T00:00:00","userName":"Jerry S."},{"reviewId":"d0ae25a8-78d4-43b3-b877-4a7ecb9d8480","range":0,"rating":5,"reply":"Hi Dasha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-06-19T07:43:00","review":"We had an excellent experience with Extra Space Storage and really appreciated the great service we got at the front desk when we came in and when we checked out!\nIt was perfect for our needs and we thank you so much for having this great storage space available.","source":"Google","submissionTime":"2023-06-18T00:00:00","userName":"Dasha B."},{"reviewId":"ab011a57-9186-441c-8cfe-dd4d5bb0ed10","range":0,"rating":5,"reply":"Hi Cindy, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with Joseph. Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-06-16T11:42:00","review":"Very well run facility. Joseph was experienced, knowledgeable, and very helpful and professional. Highly recommend!!","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"cindy h."},{"reviewId":"a2506337-46f8-4e25-aadf-a345bcf4fae1","range":0,"rating":5,"reply":"Hi Mimi, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, professional, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-06-15T09:46:00","review":"They really helped me out even though my requests were last minute. Very friendly and professional and helpful! I’d recommend this service to anyone and would use them again.","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Mimi T."},{"reviewId":"87be6716-5ecd-49d9-ba8a-76d920f05e2a","range":0,"rating":5,"reply":"Thank you for the kind words, Geber. We're happy to know Tyler and the team were professional and able to take care of your storage needs! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2023-06-13T12:50:00","review":"Tyler Perry and the assistant manager there work as a team, and made sure all communication was correct. It was so great and how he helped our business get exactly what we needed from storage to lock in a short time frame. These people are so professional and nice. Every question was answered and getting 10 spaces felt like getting only two spaces. This was as easy as it gets when it comes to storing your house or business. I strongly encourage anyone moving to give them a call first if you need space. By the way we were able to even park our box truck there so now it's a one stop shop for us. Just great service all together.  Oh and it was easy in and out for our movers!","source":"Google","submissionTime":"2023-06-13T00:00:00","userName":"Geber T."},{"reviewId":"a088268e-d063-43eb-a050-19944cf90d14","range":0,"rating":5,"reply":"Hi Troy, thank you so much for your kind words. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! We are here to make sure that your experience stays great! Email us at customerservice@extraspace.com if you need any future assistance with your rental. \n","replyTime":"2023-06-11T15:36:00","review":"Wonderful experience, easy in easy out. Clean, secure and a friendly staff. Thank you","source":"Google","submissionTime":"2023-06-11T00:00:00","userName":"Troy S."},{"reviewId":"a35f384f-9228-4303-9623-08152d0df85b","range":0,"rating":5,"reply":"Hi Juan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2023-05-06T16:05:00","review":"Great staff","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"Juan G."},{"reviewId":"7930fbc0-667d-469c-a76e-41d1548de1db","range":0,"rating":5,"reply":"Hi Jean, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.","replyTime":"2023-04-23T09:14:00","review":"Super clean! Friendly staff and fast processing time!","source":"Google","submissionTime":"2023-04-22T00:00:00","userName":"Jean L."},{"reviewId":"61e4d097-dc6a-4000-9fa4-55eacf29b679","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Stephen! We're so happy to hear Linn was able to make your rental process hassle free! Give us a call at (503) 723-6039 if you need any future assistance.","replyTime":"2023-04-18T09:16:00","review":"My first time renting something like this.  I didn’t know what to expect when I showed up on site. When I called the number to get help the lady (Linn) I believe was her name was very helpful. She came out of the office and walked out to meet me and gave me a walk through and showed me what to do. Very considerate and professional.  I am very happy for choosing them. This is better than I expected.  Thanks again Extra space storage for being there for me , when I needed a place to put my things until I move to my new place.","source":"Google","submissionTime":"2023-04-16T00:00:00","userName":"Stephen"},{"reviewId":"f5c5d410-b5a8-41d8-990c-b8822f82bef3","range":0,"rating":5,"reply":"Hi Jessica!Thank you so much for the positive review. It's great to know our team was nice and helpful. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2023-04-05T12:34:00","review":"The front office staff is always very nice and helpful when I have questions or need help.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Jessica M."},{"reviewId":"9f0b3598-7d5d-42cb-aeaf-5372eb0d0314","range":0,"rating":5,"reply":"Thank you for the review, M! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-04-01T09:38:00","review":"The manager has been wonderful and very accommodating! I’m able to access my items until 10 pm. I’m very satisfied!","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"M S."},{"reviewId":"5ba68ac1-9bc0-40b2-84d9-b273045f7b65","range":0,"rating":1,"reply":"Rufus, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please give us a call at 888-storage if you would like to discuss this further!","replyTime":"2023-03-29T14:29:00","review":"Very rude to me !! Just trying to get ahold of someone because my ship date to the military has changed for a few days sooner !! Really expected better service .","source":"Google","submissionTime":"2023-03-29T00:00:00","userName":"Rufus W."},{"reviewId":"24cc6545-ffce-4228-9c2d-3038da814d1f","range":0,"rating":5,"reply":"Thank you for your kind words, Kevin. Security is our top priority and we appreciate that you have trusted us with your belongings! Feel free to stop by the office if you need anything! ","replyTime":"2023-03-23T09:31:00","review":"Simple srcure stable.","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Kevin J."},{"reviewId":"077b38d4-3064-458d-a7db-8153256271da","range":0,"rating":4,"reply":"Hi Jennifer! Thank you so much for the positive review. It's great you found our team friendly and our prices to be reasonable. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2023-02-22T15:04:00","review":"friendly staff, reasonable pricing on good sized storage units. would recommend","source":"Google","submissionTime":"2023-02-22T00:00:00","userName":"Jennifer K."},{"reviewId":"7b758c2d-e0f5-4c6c-995c-06092e957853","range":0,"rating":5,"reply":"Hi Dave!Thank you so much for the positive review. It's great to know you found our property clean and our team to be helpful. If you ever need anything don't hesitate to call us at (503) 723-6039 or stop by the facility! ","replyTime":"2023-02-16T17:20:00","review":"The staff were very helpful,  the unit very clean and I couldn't be more happier with my decision to use Extra Space!","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"Dave t."},{"reviewId":"ba81bf1a-a07f-413e-a1b9-1e514da08289","range":0,"rating":5,"reply":"Thank you for your feedback, Joe! Providing renters with clean, secure, and well-lit facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-02-11T12:37:00","review":"Clean, well lit, secure and friendly staff. What more could you want?","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"Joe H."},{"reviewId":"d5da4b47-fe04-4dd4-9851-fff2b47f1612","range":0,"rating":5,"reply":"Thank you for your kind words, Gary. Security is our top priority and we appreciate that you have trusted us with your belongings! We appreciate you recommending us to your friends. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-01-30T15:28:00","review":"This was by far the most secure storage unit I have used in portland. No question I would use them again and tell my friends about my positive experience there.","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Gary C."},{"reviewId":"f5fb14cc-289f-4c03-85e6-5dbb7c5dd419","range":0,"rating":5,"reply":"Thank you, Carmen. We're thrilled you had a positive experience with Krystal at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-01-11T17:51:00","review":"Fabulous experience!!!  Krystal is amazing-so very customer oriented, the facilities are spotless.  Totally loved it and we rented a space immediately!!!","source":"Google","submissionTime":"2023-01-11T00:00:00","userName":"Carmen W."},{"reviewId":"d1a73ebc-9d48-4081-b7df-63d4ea5662c6","range":0,"rating":5,"reply":"Thank you for your review, Antonio! Providing renters with clean facilities with great staff is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-12-20T09:27:00","review":"Clean and great staff members.","source":"Google","submissionTime":"2022-12-20T00:00:00","userName":"Antonio H."},{"reviewId":"4dd5000d-c1b4-40c1-9d5d-55e292e8a551","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Easy to find, impressive building, Kristie was knowledgeable, polite, thorough, easy to deal with.  We were in and out in short order, altogether so far a very good experience.","source":"Google","submissionTime":"2022-12-05T00:00:00","userName":"Doug O."},{"reviewId":"ceb08e59-67b9-4782-be48-1a0dc81006f5","range":0,"rating":5,"reply":"Thank you for the excellent rating, Laurie! We're happy we were able to provide a smooth rental experience and a clean facility. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-12-02T12:51:00","review":"Easy to rent and clean place to store.","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"Laurie F."},{"reviewId":"de412f8d-32e9-4a6e-8436-e6c055638bc8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Richard! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Stop by our office if you need anything in the future! ","replyTime":"2022-11-16T18:12:00","review":"Very simple online  process. The lady that checked me in, was very nice, and helpful. The storage units are very clean, and climate controlled(no moisture).\n\nWould recommend this storage place on HWY 212 to everybody","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"richard p."},{"reviewId":"74128f46-2b38-48af-b328-c6f43b390cfb","range":0,"rating":5,"reply":"Hi Seven, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or give us a call at 888-storage if there is anything we can do for you.","replyTime":"2022-11-09T10:46:00","review":"It was so easy and with the first free month plus the great deal I got for my space was even better. Facility is climate controlled plus they have bathrooms and it's very clean. Thank you!!!","source":"Google","submissionTime":"2022-11-08T00:00:00","userName":"Seven F."},{"reviewId":"f6486750-2e2e-46c7-8c7b-9b73e9f63653","range":0,"rating":5,"reply":"Thank you for your review, Anne! Providing renters with secure facilities is our top priority. We're glad we were able to meet your storage needs and that our team was kind and professional to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-11-08T09:52:00","review":"Extra Space Storage provides a safe & secure facility with excellent customer service. Staff members are quick to respond to the needs of customers in a kind and professional manner. Thank you Extra Space Storage.","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Anne S."},{"reviewId":"ae4f4998-3ae4-49e8-8dea-6301031e8991","range":0,"rating":5,"reply":"Thank you for the excellent rating, Andrea! We're happy Krystle was able to provide a smooth rental experience.","replyTime":"2022-11-01T09:00:00","review":"Krystle is always so friendly and helpful. I had to merge two units and she made it so easy for me! Great place to use if you need to store your things!","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Andrea N."},{"reviewId":"ee365862-300f-4726-a383-6b1c999f95ea","range":0,"rating":5,"reply":"Thank you, A.. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-11T11:17:00","review":"Storage units in excellent condition. Awesome customer service.","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"A. M."},{"reviewId":"9213201c-b262-4791-8324-5bc5eacc2e83","range":0,"rating":5,"reply":"Hi Marie, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if you have questions at 888-storage!","replyTime":"2022-10-02T10:42:00","review":"Very clean facility, and the staff was very helpful and nice!","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Marie S."},{"reviewId":"5fc7d8b3-6185-42aa-b402-a9813aa7b621","range":0,"rating":5,"reply":"Hi Abeni, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Call us at 888-storage whenever you need us!","replyTime":"2022-10-02T13:18:00","review":"Friendly staff. Clean environment.","source":"Google","submissionTime":"2022-09-29T00:00:00","userName":"Abeni F."},{"reviewId":"a5b40dfe-fcc9-4ce1-8a63-105b847fc727","range":0,"rating":5,"reply":"Thank you for the kind words, Dennis. It's wonderful to know our team was professional and that you found our property clean and easy to rent! Our team is here to serve you, so give us a call at (503) 723-6039 if you need any future assistance.\n","replyTime":"2022-09-28T09:46:00","review":"Easy process, professional staff, clean facility.","source":"Google","submissionTime":"2022-09-27T00:00:00","userName":"Dennis M."},{"reviewId":"29f93897-20d1-479a-beab-9f1b60e5e32e","range":0,"rating":4,"reply":"Hi L., Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-05-20T11:54:00","review":"Lots of carts to load boxes. Busy storage facility, even on a Saturday night. Office staff was professional and courteous even when I was frustrated with a surprise charge after signing up, and confused about their payment structure. He sounded well rehearsed as if he frequently discusses this with customers. Facility was clean and up-to-date, AND the elevator worked:) although it was not big enough (yes, the elevator) for some furniture. Had to get real creative. Keep that in mind if not on the first floor.","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"L. C."},{"reviewId":"958642cd-2676-46b4-b795-97d0bfd0826e","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-09-11T10:21:00","review":"Fantastic very new, spotless, secure concrete and steel dry climate controlled storage space. Locked and gated yard with parking and 3 floor building.. Building has a sprinkler equipped system in remote case of fire.\nManagement is extremely versed in helping and providing solutions to people’s storage. A great facility all around!  A full 5 stars!","source":"Google","submissionTime":"2022-09-11T00:00:00","userName":"Black B."},{"reviewId":"051ea97e-b42d-4a10-8271-24126bbf2c4d","range":0,"rating":4,"reply":"Michael, thank you for the review! We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-07-09T12:11:00","review":"Let me just say competitive rates nice units, all enclosed,  really clean.","source":"Google","submissionTime":"2022-09-11T00:00:00","userName":"Michael H."},{"reviewId":"c0e15fb5-2bef-483d-9b12-eed0f5738748","range":0,"rating":4,"reply":"Thanks for the awesome review, Bonnie! We work hard to meet the expectations of our customers, and we're happy to hear Blake was able to help you. We're always here to help at 888-storage!","replyTime":"2022-09-10T13:12:00","review":"Blake was very helpful and his speech was clear and I could hear him even though I have hearing loss..","source":"Google","submissionTime":"2022-09-10T00:00:00","userName":"Bonnie M."},{"reviewId":"dd2250af-2d41-476e-8881-adcffe4a546d","range":0,"rating":5,"reply":"Hi Aidan, thanks so much for your review! We are thrilled to hear your experience with Crystal was positive and are always here to help with your storage needs! Give us a call at (503) 723-6039 or stop by the office if you need anything!\n","replyTime":"2022-09-02T10:08:00","review":"Extra space storage has been an amazing company to work with and have a unit at. We never had any problems with the company or staff. Huge shout to Crystal and all her help for making our time worth it. Thank you extra space storage for a great unit!","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Aidan K."},{"reviewId":"bfe8f020-45d6-4d27-a340-4e7a3e7f7655","range":0,"rating":4,"reply":"Hi Noff, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 723-6039 or stop by the facility! ","replyTime":"2022-09-01T13:54:00","review":"What to say about storage? After hrs access was straight forward","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Noff S."},{"reviewId":"9f06f1b6-eb6b-4872-b873-abaf52943eb9","range":0,"rating":5,"reply":"Hello, Joe. Thank you for the 5-star review! We're so happy we could help. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-08-02T13:48:00","review":"This is our second experience with Extra Space and we have been happy thus far. Really enjoy the quality of the facilities and the fair prices.","source":"Google","submissionTime":"2022-07-29T00:00:00","userName":"Joe L."},{"reviewId":"027a7162-6e8b-4774-b9fe-4dd2f08ac1cd","range":0,"rating":5,"reply":"Hi Tyrel, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-07-26T13:57:00","review":"First experience renting a unit and Extra Space has made it simple and easy to get started. My unit was ready within 24 hours of securing the unit online. Very clean and organized facility!","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Tyrel J."},{"reviewId":"d8aea012-2da9-4330-877c-22d9d9fcf6b4","range":0,"rating":5,"reply":"Hi Melvin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-07-09T11:43:00","review":"Great place to store your belongings. Very clean and the moving carts they provide are a huge help in moving.","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"Melvin M."},{"reviewId":"1c322756-562d-422c-8ae2-e76fd36eca98","range":0,"rating":5,"reply":"We think Krystle is great too! Thanks for the positive review, Strange. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-06-20T14:37:00","review":"Krystle is awesome","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"Strange K."},{"reviewId":"269690ee-60a8-46aa-b5b7-c8e586c32595","range":0,"rating":5,"reply":"Hello Gabrielle, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. We're always here to help at 888-storage!","replyTime":"2022-06-21T09:53:00","review":"The staff were super helpful and informative. I’m very happy with my choice for storage :)","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"Gabrielle R."},{"reviewId":"d098f340-61d4-419f-9c92-0436cb98d861","range":0,"rating":5,"reply":"Hi L., Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-05-20T11:54:00","review":"Lots of carts to load boxes. Busy storage facility, even on a Saturday night. Office staff was professional and courteous even when I was frustrated with a surprise charge after signing up, and confused about their payment structure. He sounded well rehearsed as if he frequently discusses this with customers. Facility was clean and up-to-date, AND the elevator worked:) although it was not big enough (yes, the elevator) for some furniture. Had to get real creative. Keep that in mind if not on the first floor.","source":"Google","submissionTime":"2022-05-19T00:00:00","userName":"L. 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Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-03-31T09:08:00","review":"Krystle was great!","source":"Google","submissionTime":"2022-03-19T00:00:00","userName":"Jeffrey s."},{"reviewId":"02ed97ee-4ea4-4916-9e2b-a4c564456076","range":0,"rating":5,"reply":"We agree that Krystle is fantastic! Thanks for leaving a note to let them know you appreciate them, James! Please stop by the office or give us a call at (ENTER STORE # here) if we can help you with anything!  ","replyTime":"2022-03-31T09:08:00","review":"Krystle is fabulous. And you will definitely feel good about renting here.","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"James E."},{"reviewId":"7e07a315-0cb7-4064-bae4-9cb33baf5ef1","range":0,"rating":5,"reply":"Thank you for the kind words, ???. We're glad Krystle made the experience so easy, made you feel comfortable, and is funny to boot. Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-03-31T09:08:00","review":"Love love love Krystle! She made the experience so easy, made me feel comfortable, and she is funny to boot. Cannot recommend enough ??","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"???"},{"reviewId":"d7c5db89-69f1-47d2-a57c-1f8b2da57cb2","range":0,"rating":5,"reply":"We think Krystle is great too! Thanks for the positive review, Estacada. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-03-31T09:07:00","review":"Krystle was great! I was initially upset about the management change, but I like her even better!","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"Estacada P."},{"reviewId":"53eaad66-ba6a-4ff3-b503-da6a297ae739","range":0,"rating":5,"reply":"Hi Jason, thank you for your review. We're glad our team was friendly. 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