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We’re glad we could be accommodating with late fees!","replyTime":"2026-10-28T12:00:00","review":"Easy to access and very friendly staff! Also forgiving on late fees. Wonderful storage experience","source":"Google","submissionTime":"2026-10-28T00:00:00","userName":"Theoderic S."},{"reviewId":"641cae4e-d904-4b58-a7b7-3627a0951e96","range":0,"rating":5,"reply":"Thank you for sharing your experience with us, Kyanna. We're glad to hear Sheldon made finding the right storage unit quick, easy, and affordable. We will be sure to pass along your kind words to him and the team at Extra Space Storage.","replyTime":"2026-10-24T12:33:00","review":"came in to get a cheap unit and Sheldon absolutely delivered. He made the process easy, fast, and affordable. Zero bullshit unlike public storage","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Kyanna C."},{"reviewId":"8f6e1b32-01cd-400b-9d1e-27af6c3b8334","range":0,"rating":3,"reply":"We take all feedback seriously, Jackson. We hear your pricing concern. Glad the staff and cleanliness met your expectations.","replyTime":"2026-10-24T14:05:00","review":"Overpriced, the staff is helpful, the bathroom is clean.","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Jackson L."},{"reviewId":"3bcc1a45-2ef7-48e6-b884-fd04a151d280","range":0,"rating":5,"reply":"Thank you for sharing your experience, Jonathan! We're glad to hear our site manager provided friendly service and that you found our premises clean and secure. We appreciate your support at Extra Space Storage.","replyTime":"2026-10-24T14:28:00","review":"Great spot! Super friendly site manager and clean secure premises","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Jonathan N."},{"reviewId":"e0b2e103-58e7-43d7-abd5-6aa552fca45f","range":0,"rating":5,"reply":"Thank you, Terry, for sharing your feedback! We're glad to hear that you experienced excellent customer service and found our facility clean and well-maintained. We appreciate your support of Extra Space Storage.","replyTime":"2026-10-25T09:07:00","review":"Clean and well maintained space. Excellent customer service.","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Terry M."},{"reviewId":"21c02fc0-49cf-4ac3-a016-774e431c140c","range":0,"rating":5,"reply":"Thank you for your feedback, Gina. We are glad to hear that Paula was very helpful!","replyTime":"2025-03-03T11:22:00","review":"Paula was very helpful! And Sheldon is a great addition to the team!","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Gina M."},{"reviewId":"8a06501a-8fa5-4091-a0ce-dcdb8b3368e2","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Bee. We are glad to hear that our team has been helpful and that you appreciate our clean facility and convenient access hours. ","replyTime":"2026-10-01T07:51:00","review":"They're always very helpful with paying for my storage unit, the building is kept neat and well-maintained, and the later open hours are greatly appreciated.","source":"Google","submissionTime":"2026-09-29T00:00:00","userName":"Bee P."},{"reviewId":"5bfb6584-56ce-42f9-bce3-fea2451f2c62","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Roxanne. We are glad to hear that you received great customer service, and we will be sure to share your kind words with Rose, Sheldon, and the rest of our team.","replyTime":"2026-09-28T15:30:00","review":"Awesome place to store your stuff. Rose and Sheldon are really nice. They really help you get into a unit. Great customer  service","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Roxanne S."},{"reviewId":"6c7c0607-4d36-4fec-9480-3f26d9ab4789","range":0,"rating":5,"reply":"Nat, thank you for sharing your experience! We're glad to hear Sheldon provided such friendly and helpful service, and we will be sure to share your kind words with him and the team.","replyTime":"2026-09-24T14:37:00","review":"Here are the reasons this place beats all the others:\n1. No hidden fees. The price quoted is the price you pay.\n2. A real person works here. I worked with Sheldon, and he was really helpful. Got my initial stuff moved in right there. Very helpful guy.\n3. The place is clean and well managed. 2 external security doors, plus your unit's door and lock.\n4. Carts. I would not have been able to move the 300 lb slabs of wood, marble without them. Elevators also help, of course.\n\nAs for the competion:\nYou waste 30 minutes, creating an account in their damn app, only to find out you have a mandatory \"insurance contract\" of $20/month to deal with. No opting out. What crap.\n\nThese prices are competitive, and you know what the actual price is up front. This is your place.","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"nat e."},{"reviewId":"6541d2b0-324a-47b2-8bde-ee59eacaef6f","range":0,"rating":5,"reply":"Doug, thank you for sharing your experience and for recommending Extra Space Storage. We're glad to hear that Sheldon was helpful and knowledgeable while showing you the space. We will be sure to share your kind words with him and the team!","replyTime":"2026-09-23T14:53:00","review":"Came in looking for some storage space and met with the associate Sheldon.  He showed us a 10x5 and we were excited to take it.  He was super knowledgeable about the product and services and very friendly.   Would recommend.","source":"Google","submissionTime":"2026-09-23T00:00:00","userName":"Doug S."},{"reviewId":"c8dc2bc8-7270-4e74-8a99-fb0c18852974","range":0,"rating":5,"reply":"Thank you for sharing your positive experience, especially regarding Sheldon! We're so glad to hear that he was able to reshape your view of storage facilities with his kind and receptive demeanor. We will be sure to share your wonderful feedback with Sheldon and the team. We appreciate you choosing Extra Space Storage for your storage needs!","replyTime":"2026-09-24T13:19:00","review":"This is mainly for a someone that works there named Sheldon.\n\nI was so hesitant on getting a storage unit due to a nightmare experience with PS. I took a chance with this place and honestly, I have no regrets. At most storage units, the staff are usually to themselves, kinda rude, and not personable. So I expected the same here. But I was wrong. I've talked to Sheldon on the phone and have seen him around the units. Every interaction I've had with him, he's always been very kind, receptive, greets you when he sees you, and even allows you to get Into the elevator 1st even when he's trying to get stuff done. He brings a great vibe to a place that usually has no vibe at all. Thank you for reshaping the way I see and feel about storage unit facilities. If yall are looking to store stuff temporarily, Extra Space Storage, is the way to go.","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Paradox8"},{"reviewId":"79ec52c3-41f2-45ef-ae14-cac98dc3d4d1","range":0,"rating":5,"reply":"Thank you for your 5-star rating, Shawna! We're glad to hear that Extra Space Storage was just what you needed. We appreciate your business!","replyTime":"2026-09-07T15:00:00","review":"Just what we needed","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Shawna M."},{"reviewId":"3f89d3c2-cd65-4b14-ad3f-933f03acc521","range":0,"rating":5,"reply":"Your positive experience with Sheldon is greatly appreciated. Thank you for sharing your feedback, Clint.","replyTime":"2026-08-22T09:50:00","review":"Just getting set up to rent here today.  Sheldon was forthright about the fineprint and made everything easy to understand.  Would recommend anyone to work with him.","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Clint M."},{"reviewId":"67c1e921-5616-483d-a445-9bcbc0107b79","range":0,"rating":5,"reply":"We are grateful for highlighting our clean facility and app experience, Sara. Enjoy your space!","replyTime":"2026-08-19T14:47:00","review":"Clean, brand new facility that has a slick app for managing your space.","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"Sara E."},{"reviewId":"93b74684-8dbe-4794-863d-8e2fae4c7411","range":0,"rating":5,"reply":"Thanks, Mitch! Sheldon is a great example of our team's commitment to making the auction process smooth and straightforward.","replyTime":"2026-08-02T10:59:00","review":"Sheldon was wonderful. I had won an auction and he helped me do the whole thing","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Mitch J."},{"reviewId":"b3da1c10-a351-4d79-9fa5-a73798cfc0cd","range":0,"rating":5,"reply":"Thank you for your review, Mo! Debra and the team will love hearing this. We're glad move-in was smooth and pricing met your expectations.","replyTime":"2026-07-30T17:44:00","review":"Wow!  The facility is spotless. The staff was professional, patient, and helpful.  And move-in was a breeze to a ground floor unit.  The price is very reasonable for the excellent accommodations.  A shout out to Debra for her extra patience and kindness with my multiple questions regarding signing up!","source":"Google","submissionTime":"2026-07-30T00:00:00","userName":"Mo T."},{"reviewId":"6bab46c3-4764-4638-a5be-f22c8468bc95","range":0,"rating":4,"reply":"GB, your positive experience with our staff and cleanliness is appreciated. We note your concern about the unit size discrepancy and take accuracy seriously.","replyTime":"2026-07-27T07:44:00","review":"Clean place, helpful and really friendly staff.  Got a 10x10 unit, however it's actually 10x9. They responded quickly to my review with \"we take accuracy seriously\" but I will believe it when they update the website with the actual size of the \"10 x 10\" units","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"G B."},{"reviewId":"1a103553-911c-447c-95f8-747877e6cfa0","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad Sheldon made your moving process easy. Thank you for sharing your experience, Mekatit.","replyTime":"2026-07-27T16:03:00","review":"Sheldon has made the process of checking in/ moving my stuff in so easy!! Great customer service!!","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Mekatit Y."},{"reviewId":"5190a213-ecf2-41ef-b3b7-c2dd6b930199","range":0,"rating":5,"reply":"We're pleased to hear that Rose provided you with exceptional customer service and helped you find the right storage unit. Thank you for recommending us!","replyTime":"2024-05-28T12:27:00","review":"It’s my third time renting a unit at some storages in WA, and the first with Extra space storage at Mountlake Terrace. I salute Rose, Sheldon, And the other crew members for their above and beyond customer service. They were cheerful, kind, Caring, and provided help when asked.\nI absolutely recommend having business with them.","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Aed O."},{"reviewId":"da5e0cff-6988-46a1-a204-5bbf5926049e","range":0,"rating":5,"reply":"We are elated to hear Sheldon made renting a breeze. We'll be sure to share your kind words with him, Melissa. ","replyTime":"2026-07-23T15:11:00","review":"Sheldon gave exceptional customer service! Renting was a breeze.","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Melissa D."},{"reviewId":"0343ddfc-b35e-4c17-b73c-917d3ceb3eb3","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Sheldon at Extra Space Storage, Alyssa. ","replyTime":"2026-08-05T13:20:00","review":"Sheldon is absolutely wonderful! Extremely friendly and knowledgeable. Highly recommend this location. He’s a keeper!","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Alyssa C."},{"reviewId":"607b7c6c-993b-42fb-a55f-4b83a4a40a29","range":0,"rating":5,"reply":"Thanks for the awesome experience shoutout, Cale! We're glad Extra Space Storage hit the mark for you.","replyTime":"2026-06-27T14:30:00","review":"Awesome experience!","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Cale W."},{"reviewId":"abc72517-2642-4b36-b4f6-14e4412b7241","range":0,"rating":5,"reply":"Thank you for taking the time to share this Rebecca! Rose is a true asset, and we're glad her helpfulness made a difference.","replyTime":"2026-06-27T14:31:00","review":"Rose gave great customer service and is super helpful!!","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Rebecca D."},{"reviewId":"2fcf65cb-ca57-4b12-bb07-1acf2d43d0ba","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Lauren! Clean units and helpful staff are what we strive for every day.","replyTime":"2026-06-18T14:21:00","review":"Very clean storage units and helpful staff!","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Lauren O."},{"reviewId":"f69c2b8b-6134-4e4b-bce7-458cc9888eb6","range":0,"rating":5,"reply":"We are happy to hear you found everything outstanding, Mary Jo! Your satisfaction means a lot to us at Extra Space Storage.","replyTime":"2026-06-15T12:56:00","review":"Outstanding Everything!!!!","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Mary J."},{"reviewId":"418b820e-c334-42ff-b8fc-0408e4dc1b00","range":0,"rating":5,"reply":"We are thrilled to hear Extra Space Storage was clean and easy to access, Alanna! Your experience matters to us.","replyTime":"2026-06-13T12:21:00","review":"Clean, easy to access!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Alanna D."},{"reviewId":"bf91583b-0ed3-4482-908e-c0f4b3a8ac93","range":0,"rating":5,"reply":"Thank you for taking the time to share this Brad! Glad Rose helped you find the perfect space at the best price. We'll pass along your kind words!","replyTime":"2026-06-13T13:41:00","review":"Rose was very helpful determining what space would be perfect for my needs. Great service and best price. Thanks Extra Space Team!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Brad M."},{"reviewId":"367e6db1-97dc-4400-ab80-6d62dda45ffd","range":0,"rating":5,"reply":"Thank you Madison! Thrilled our facility is clean, safe, and staff helpful. Your feedback means everything!","replyTime":"2026-05-23T12:10:00","review":"Very easy! Clean and safe, someone is always available to help!","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Madison G."},{"reviewId":"b135c279-3a7f-419a-aed8-625a8a18f0d9","range":0,"rating":5,"reply":"Thank you immensely for highlighting our clean facility and great staff! We're thrilled you're happy with Extra Space Storage Leslie!","replyTime":"2026-05-29T13:25:00","review":"Great facility and so clean and great staff! Very happy with using this Extra Space Storage unit!","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Leslie P."},{"reviewId":"3c093f13-0047-4a98-b226-001fabd79ca1","range":0,"rating":5,"reply":"We genuinely admire your feedback! Thrilled Rose provided excellent service. Thank you for choosing Extra Space Storage Atahan!","replyTime":"2026-05-11T15:12:00","review":"The best storage ever. Rose’s service is very good","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Atahan K."},{"reviewId":"a8e55cc4-017e-4684-834e-c38e5e5c4574","range":0,"rating":5,"reply":"?????????, Your positive experience means everything! Thrilled your staff and belongings stayed safe in our storage facility.","replyTime":"2026-05-11T15:12:00","review":"Very nice storage , my staff was good and save","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"?????????"},{"reviewId":"924b8b4e-508e-4ea9-87ec-8920c9371d95","range":0,"rating":5,"reply":"Thank you for the amazing feedback Ben! We're thrilled you think so highly of our storage facilities.","replyTime":"2026-05-11T15:18:00","review":"Very good storage in the world","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Ben G."},{"reviewId":"67228f02-f6c1-4a55-92f1-99d795d809cb","range":0,"rating":5,"reply":"Thanks for the fantastic review Tah'Driana! We're thrilled our helpful staff and easy setup made your long distance move smoother. We appreciate your recommendation!","replyTime":"2026-04-29T13:50:00","review":"The staff has been super helpful and the site made it so easy to set up for our long distance move. The space is kept superb and simple set up for phone access. Definitely recommend for anyone needing storage space!!!","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Tah'Driana F."},{"reviewId":"c7a2271a-28e9-4072-a2e6-5d3d8b27e5d5","range":0,"rating":5,"reply":"Thank you, Beytalehem, for sharing your positive experience! We're glad our customer service team helped resolve your issue quickly over the phone.","replyTime":"2026-04-29T16:05:00","review":"Customer service was really helpful and understood with the issue that I had And resolved it just being on the phone","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Beytalehem K."},{"reviewId":"9529552e-d5a7-43be-a0fb-14c7bcf5e508","range":0,"rating":5,"reply":"Nykedrun, thank you for your wonderful feedback about Deborah's quick, professional service. We're thrilled she made booking your unit amazing.","replyTime":"2026-04-28T16:31:00","review":"Deborah provided an amazing experience getting my unit booked. She was quick, professional and extremely helpful","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"Nykedrun H."},{"reviewId":"55019699-4b0d-46a8-96bb-7bdacbde10de","range":0,"rating":5,"reply":"Thanks for highlighting Deborah's amazing assistance! We're proud to have her on our team providing excellent service, Nick.","replyTime":"2026-04-24T16:40:00","review":"Deborah was at the front counter and she was amazing with her assistance","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Nick H."},{"reviewId":"50871699-e682-411f-a63b-e63e203a1e38","range":0,"rating":5,"reply":"Thank you for your kind words about our assistance and support, Hammed!","replyTime":"2026-04-22T14:13:00","review":"Great assistance and support.","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Hammed D."},{"reviewId":"b84c4342-ee61-46a3-9412-4120951f92e0","range":0,"rating":5,"reply":"Elizabeth, we are pleased to hear Rose provided quick, efficient service for your storage transfer at Mountlake Terrace!","replyTime":"2026-04-15T08:23:00","review":"Rose at Mountlake terrace Extra Space, got me quickly efficiently transferred into a new storage unit. Thank you Rose!","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Elizabeth F."},{"reviewId":"0c2e5ffe-4805-4fd0-9146-43db194a7fad","range":0,"rating":5,"reply":"Thank you for your review, Brian! So glad our front desk team helped fix your reservation and that you love the modern, clean property.","replyTime":"2026-04-02T08:59:00","review":"Front desk help was awesome, I messed up my reservations and they straightened it out for me,property is very modern and clean","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"brian a."},{"reviewId":"f2aa717d-d2a7-4697-988a-53ef028da0b9","range":0,"rating":5,"reply":"Thank you for your review! We're glad you experienced great service with Extra Space Storage.","replyTime":"2026-03-31T08:07:00","review":"Great service","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Bookkeeping D."},{"reviewId":"28881b53-57a1-4634-b649-ee03f39e3896","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Alex! We're glad our team was helpful during your initial interaction.","replyTime":"2026-03-26T14:56:00","review":"Very helpful upon initial interaction","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"Alex P."},{"reviewId":"fa14646c-b01e-446e-9735-faa29adfbb49","range":0,"rating":1,"reply":"Please accept our apologies for this unacceptable experience. Your situation requires immediate attention. Please contact us at (425) 519-9505 to resolve this now.","replyTime":"2026-03-25T07:22:00","review":"Current tenant; do yourself a favor and go somewhere else. Stay far away.\n\nI’ve been renting storage units consistently for over 5 years—often multiple units at a time—and this has been, without question, the worst experience I’ve ever had.\n\nI started at $132/month, with the understanding it would increase to $171 after the first month. That happened—but then the price kept jumping with no real warning or justification: $225, then $250, now $275–$280. These constant increases have caused my card to decline multiple times because I budget very specifically, pulling a fixed amount monthly from my investments. Instead of working with me, they’ve repeatedly threatened to auction off my unit—more than five times.\n\nToday was the breaking point. I showed up to my unit, which I am CURRENT on (and even have a full month paid ahead in the app), and they had changed my locks without notice or permission. My belongings are inside, and I was completely locked out. That is unacceptable.\n\nOn top of that, management has been consistently rude and unhelpful, and I’ve heard multiple reports of burglaries here. There’s a clear lack of professionalism and basic respect for customers.\n\nI’m already in the process of moving my belongings to a different facility—and the difference is night and day. I wish I had left sooner.\n\nIf they don’t fix this immediately, I will be taking legal action.\n\nDo yourself a favor: stay far away from this place. There are better, safer, and more honest options out there. This business operates in a way that feels completely predatory.\n\nGod bless.","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Travis D."},{"reviewId":"55ab73b1-6a3c-4aac-bf4a-caa0aaee834e","range":0,"rating":1,"reply":"We are sorry to hear about your security and pricing concerns. Please contact us at (425) 519-9505 to discuss these issues directly.","replyTime":"2026-03-18T10:23:00","review":"Worst storage units i have ever had the displeasure of storing anything in. They have had break ins. The walls are paper thin between units so they just cut through the wall to get into your unit!  They are also very shady with pricing! Your rates will double from one month to the next. Started at $40 a month and less than a year later and we are already at $132 a month. The increasing price will be at random and sometimes they just outright double your rent from one month to the next. If you value an honest business that isn't trying to get you into the door so that they can rake you over the coals, take your business elsewhere.","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"tanner H."},{"reviewId":"c1f5cf6a-8de2-4818-8830-660c04675c80","range":0,"rating":5,"reply":"We are grateful Hailey provided such helpful service and answered all your questions perfectly. Thank you for your feedback, Camille.","replyTime":"2026-03-08T12:38:00","review":"Hailey was super nice and helpful, answered all my questions","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Camille S."},{"reviewId":"81afc93c-18cb-441d-a303-19f741a7133d","range":0,"rating":5,"reply":"Thank you for your feedback, Stephanie. We're glad you found the process easy and enjoyed working with our onsite team. We appreciate your kind words!\n","replyTime":"2026-03-08T15:08:00","review":"Super easy process to purchase the unit and check in. Great team to work with onsite!","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Stephanie K."},{"reviewId":"a5d6b904-6cd3-4616-b103-a6bafcac41bf","range":0,"rating":5,"reply":"We are ecstatic to hear about your excellent experience! Your positive feedback means everything to us.","replyTime":"2026-02-28T17:27:00","review":"Excellent service!","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Logan S."},{"reviewId":"3d53a3f5-7a2d-42d4-9f5e-322b24a681ab","range":0,"rating":5,"reply":"Thank you for the wonderful review! Rose and our clean facilities made your two-year experience great. We'll keep improving facility maintenance.","replyTime":"2026-02-26T08:09:00","review":"I had my entire household of furniture and belongings in storage in two units with Extra Space Mount Lake Terrace for two years.  Rose was wonderful to work with. She truly tried to help me keep prices in check and worked as an advocate for me. I just moved everything out of my storage units and was pleasantly surprised at how clean the units were. There were no obvious spider webs or dust bunnies floating around. The storage facility truly seems to be kept clean which is really nice. The only negative was that sometimes the door to the facility would break and NOT close which was a bit worrisome, but management always seemed to fix it. I recommend this location and was very happy with my experience.","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Adele F."},{"reviewId":"9e08771f-5565-43bc-a442-b49aff771c38","range":0,"rating":5,"reply":"We're excited to hear about your great experience at our site. We appreciate your feedback and are glad to hear that Paula Freeman provided excellent service. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-04T13:28:00","review":"Was so happy with my experience Jeter at this sight ??they went over and beyond my expectations.  I would recommend this place to my family, friends and strangers... GREAT PLACE AND STAFF:Rose Burelison ~ store manager Was very professional and caring...deserves 10 ?? ??????????????????","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Santana B."},{"reviewId":"dfa66cf8-0034-46cd-a2a9-30f7c02acf6d","range":0,"rating":5,"reply":"Thank you for recommending Rose! We're thrilled she provided such accommodating service. Your feedback means everything to us.","replyTime":"2026-02-24T16:25:00","review":"Rose was so accommodating and great to work with! Would recommend her to any of my family and friends","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"W W."},{"reviewId":"0e1bf707-3b1c-4140-a37b-a6c7a96ae4a1","range":0,"rating":5,"reply":"Thanks for recommending us! We're glad our helpful team and secure, clean facility exceeded your expectations compared to other options.","replyTime":"2026-02-23T11:34:00","review":"Always helpful front desk, clean, secure, much better than other nearby facility options I have used, storage is pricey everywhere right now so with this place as least you get what you deserve out of your money! Highly recommend online reservations, it was a very easy process! But as I said front desk is super helpful as well so I’m sure all ins are easy too.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Anna W."},{"reviewId":"e81495f2-5101-485d-96bf-eac4663ef700","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback during this difficult time. We're honored to help with your mother's items and glad community recommendations led you to us.","replyTime":"2026-02-23T15:41:00","review":"My mother past away recently, and I needed to find a storage facility for some of her items. I reached out to a community group site for recommendations. Extra Space Storage came up with possitive feedback. Not disappointed.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Julie M."},{"reviewId":"1b81ce67-6b77-4184-953d-7807ef6dcbca","range":0,"rating":5,"reply":"Thanks for recommending us! We're glad our helpful team and secure, clean facility exceeded your expectations compared to other options.","replyTime":"2026-02-23T11:34:00","review":"Always helpful front desk, clean, secure, much better than other nearby facility options I have used, storage is pricey everywhere right now so with this place as least you get what you deserve out of your money! Highly recommend online reservations, it was a very easy process! But as I said front desk is super helpful as well so I’m sure all ins are easy too.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Ann"},{"reviewId":"527d27bd-7b0e-4899-bcd8-dd977e45e80b","range":0,"rating":5,"reply":"Thank you for highlighting our clean facilities and Rose's exceptional service. We're thrilled she found the perfect unit for you!","replyTime":"2026-02-21T11:33:00","review":"Clean facilities and Rose was so helpful getting the right unit for us, her customer service goes above and beyond!","source":"Google","submissionTime":"2026-02-21T00:00:00","userName":"Ashley F."},{"reviewId":"6e5907c2-e29b-47a5-b5cd-fc0b1843fd78","range":0,"rating":5,"reply":"We genuinely admire Rose's great service!","replyTime":"2026-02-14T16:46:00","review":"Rose is great!","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Ashlee B."},{"reviewId":"ff7d1c9d-b1c2-4b54-8acf-61a725e80c6c","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Happy our team was helpful and answered all your questions.","replyTime":"2026-01-18T08:57:00","review":"Great experience renting a unit today. Easy and no problems and the lady was nice a real helpful and answered all our questions","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Ricardo M."},{"reviewId":"36052a34-6eae-45dd-8b5e-ceff1e1cd531","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback about our helpful and professional service!","replyTime":"2026-01-31T14:56:00","review":"So helpful and professional!","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Shannon V."},{"reviewId":"409c543c-ebc5-4831-b497-0a7124542282","range":0,"rating":5,"reply":"Thank you for your kind words about our helpful team and great space, Cherelyn!","replyTime":"2026-01-31T14:55:00","review":"Very helpful and easy to work with. Great space! Thanks..","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Cherelyn E."},{"reviewId":"684dd5b3-c1c2-475a-aef2-af0cbd3a4b8d","range":0,"rating":5,"reply":"We are happy to hear Rose provided excellent help! Thanks for choosing our clean, convenient location.","replyTime":"2026-01-31T14:55:00","review":"Truly appreciated Rose's help, clean and convenient location! Thank you!","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Rowella S."},{"reviewId":"493cb8e6-b6c5-4ac1-95fa-52ecf0ec089e","range":0,"rating":1,"reply":"It's regrettable to hear about the break-in. Security concerns are serious. Please contact us at (425) 519-9505 to discuss this matter further.","replyTime":"2026-01-10T07:27:00","review":"Our unit was broken into and robbed, along with many others. No security cameras inside, so we can't even see who did it. Apparently this facility is robbed somewhat frequently, like two-three times a year. Would have been nice to know that before storing our things here. You'd think they'd have upped their security by now.\n\nNeedless to say, we are no longer storing our stuff here.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Cat S."},{"reviewId":"60c21a9a-adbc-43df-9d95-779eba8df53b","range":0,"rating":1,"reply":"We are sorry to hear about the theft. This is unacceptable. Please contact us at (425) 519-9505 to discuss security improvements immediately.","replyTime":"2026-01-07T07:32:00","review":"My unit was robbed along with several others and I had to find out from another tenant that this happens often and the management does nothing to resolve it. Look through the reviews and it seems this place gets robbed every six or so months.","source":"Google","submissionTime":"2026-01-06T00:00:00","userName":"sam s."},{"reviewId":"319b86c5-8a55-4525-a84a-d0a5fe78972b","range":0,"rating":5,"reply":"Thank you for your review! Jonathan's exceptional service and our clean, secure facility make us proud. We're grateful you recommend us!","replyTime":"2025-12-27T09:31:00","review":"Jonathan was absolutely wonderful! He was super informative over the phone and went above and beyond in person when we toured the facility. The storage space is clean, warm and secure! Highly recommend!","source":"Google","submissionTime":"2025-12-26T00:00:00","userName":"Adi V."},{"reviewId":"0def3554-01ab-4fcb-83c0-c5165fff0e5e","range":0,"rating":5,"reply":"We greatly appreciate your recommendation! Thanks for choosing Extra Space Storage for your easy sign-up and access experience.","replyTime":"2025-12-22T13:44:00","review":"Easy to sign up, access, and check out when I was done. Highly recommend","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Jonathan M."},{"reviewId":"65e0795e-478c-426d-a59b-8960fac55d68","range":0,"rating":5,"reply":"We're elated to hear about your positive experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2024-12-09T07:53:00","review":"Great place clean and easy access in Mt lake Terrace.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Student T."},{"reviewId":"75fae0b9-a6c9-48c4-b224-bbe26368f905","range":0,"rating":2,"reply":"We apologize for falling short with the prorating issue during your difficult situation. Please contact us at (425) 519-9505 to resolve this matter.","replyTime":"2025-12-10T13:59:00","review":"This was a start of a good think then the rent went up alot also, on one unit. We had to move due to the fact that the city of Lynnwood was taking out place, eminent domain so the city can expand the water treatment plant. And the notice we got was when we sign papers is when we have to move out. So didn’t know for sure until it happened. So was not able to give the storage any time prior to moving out. So on Nov. 18 the took out 239.00 and on Nov. 20 we had the unit empty and cleaned. Went in and told them we had moved out. They will not prorate the unit cause they didn’t know ahead of time. I’ve never had an issue like this and I have rented many units. Rather I give them a heads up or not I’ve always have had it pro rated. Especially being two days. They are making a killing especially if they already rented it out. And still have a unit there that I still pay for. Gonna try and fight this . Will never rent again from them and looking to get my other unit cleaned out and moved. Unless they make it right.","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Judy p."},{"reviewId":"1bca44cd-831e-4f0e-8c12-4e4e9579b0ae","range":0,"rating":1,"reply":"We are deeply sorry to hear about the break-in incident that occurred 6 months ago and the ongoing security concerns you have experienced with your storage unit. We understand how frustrating and concerning it must be to have your outdoor gear, skis, boots, tents, and backpacks stolen, especially after being assured that the situation was under control. We also acknowledge your concerns about the vacant unit next door being left unsecured again and the communication issues you experienced with our staff regarding the incident and police involvement. These are serious matters that require our immediate attention and we want to address your concerns directly. Please contact us at (425) 519-9505 to discuss this matter immediately so we can work together to resolve these issues.","replyTime":"2025-12-01T18:48:00","review":"6 months ago my unit was broken into from a vacant unit next door. They cut through the metal wall!  The manager Rose told me not to worry as they knew who did it and they no longer had access to the facility. And they had them on video. I said did you call the police or should I?  She said she thought they did. So I called. The police showed up and we went back inside. All of a sudden Rose new nothing. I lost all of my out door gear skis boots tents backpacks, all of it.\nToday I go go my unit and the same unit next is wide open.  I called and asked for it to be secured and was told they don't do that because people rent online and are granted access without ever seeing a person.  Do not rent from the lying bunch of incompetent people.","source":"Google","submissionTime":"2025-12-07T00:00:00","userName":"chip H."},{"reviewId":"8351d1c2-d3c2-4155-a5ba-76d81d2c0b6b","range":0,"rating":5,"reply":"We are grateful for your positive feedback about our customer service!","replyTime":"2025-11-28T12:09:00","review":"Great custome","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"elvis l."},{"reviewId":"5716a78e-b5ac-48d3-8ba8-2cff66673815","range":0,"rating":1,"reply":"Apologies for any inconvenience. We understand your frustration with the theft and security concerns. Please contact us at (425) 519-9505 to discuss this matter further.","replyTime":"2025-11-15T07:27:00","review":"OVER $6K LOST IN THEFT.\nMy unit was the target of theft in 2025, and they stole over $8k worth of gear and the collectibles that were easy to sell. Devastated, i was grateful that i paid for the insurance when i checked in, but turns out, they only covered $2k, as per the paperwork i signed (on move in day, with 2 people waiting behind me while i read the small print). Extra Space Storage has been uniquely unhelpful since the theft - showing no interest in using the (obviously too few in number) security cameras that they have in place to help catch the thief. When i filed the police report, they said they weren't surprised. My recommendation? take your business to a facility that takes security MUCH more seriously, and if the worst happens, will actually try to help you rectify the situation. Extra Space did none of this.","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"riley m."},{"reviewId":"d2ea1e1a-a0be-43f2-a00f-bbd4698424b0","range":0,"rating":5,"reply":"Thanks for the amazing feedback about our staff! We're glad you had such a positive experience with us.","replyTime":"2025-11-01T14:05:00","review":"Had an amazing experience with there staff","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"andreas"},{"reviewId":"722e406b-8f0a-4625-8b4d-d539a911324d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our clean, secure units and friendly staff!","replyTime":"2025-10-13T14:39:00","review":"Clean and secure storage unit with friendly staff! :)","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"Jaime C."},{"reviewId":"74be002c-c9f5-4e56-b5e4-392d88a92492","range":0,"rating":5,"reply":"We are elated to hear about our friendly staff! Thank you for choosing Extra Space Storage, Dina.","replyTime":"2025-10-12T08:58:00","review":"Very friendly staff","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Dina R."},{"reviewId":"b0751d60-2660-4369-9f01-36b78a6d840c","range":0,"rating":5,"reply":"We are utterly delighted to hear you found us trucker friendly with solid shuttle access!","replyTime":"2025-10-06T12:38:00","review":"Trucker friendly, solid shuttle location.","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Austin B."},{"reviewId":"c28947d7-07f1-4ceb-9350-8452df83cb31","range":0,"rating":5,"reply":"We are grateful for your kind words about our service and patience with questions!","replyTime":"2025-10-04T15:21:00","review":"Great service, they are nice and patient with questions.","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Susanna C."},{"reviewId":"b07a4bc7-139f-4b69-b741-273655cedd62","range":0,"rating":5,"reply":"We are excited to hear Rose provided excellent service! Thanks for choosing us for your storage needs.","replyTime":"2025-10-04T15:19:00","review":"Excellent service it was very easy and fast. Very organized and Rose was amazing helping us out with finding the correct storage for us!","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Meredith C."},{"reviewId":"8506849c-f614-4536-8ba2-d188fa6a1a68","range":0,"rating":5,"reply":"We're honored to hear that you found our storage facility very clean and enjoyed awesome service. Thank you for sharing your experience with us.","replyTime":"2025-10-02T15:48:00","review":"Very clean ! Awesome service","source":"Google","submissionTime":"2025-10-02T00:00:00","userName":"Dakota J."},{"reviewId":"1d539e33-9731-47e9-9632-09d7b05c54c6","range":0,"rating":5,"reply":"We are delighted to hear Rose made your move-in simple and you're impressed by our cleanliness!","replyTime":"2025-09-28T08:44:00","review":"I just rented a unit at Mountlake Terrace a few days ago. Rose was very helpful and made the move in process simple. I was very impressed by the cleanliness of the whole place and feel confident that I made the right choice.","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Chris A."},{"reviewId":"1671ed2e-5632-4604-ad72-39d925f8146c","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Pashance and Paula! It's wonderful to hear that they were able to assist you and your mom during your move-out process. We understand that moving can be challenging, especially for two women on their own, so we're pleased that our team could provide the support you needed. Thank you for taking the time to share your positive experience with Extra Space Storage. We're so glad we could help make your move easier and more manageable.","replyTime":"2025-09-23T16:30:00","review":"Pashance was amazing and very kinda!! So is Paula! Moving out just my mom and I, as two little women, they prorated the rent a couple times for us so we could move out but not pay an entire month. We're so appreciative of them. Thank you, extra space storage!","source":"Google","submissionTime":"2025-09-23T00:00:00","userName":"Mm"},{"reviewId":"4f6d82a1-6e55-4509-b17b-ce53b9ed6f49","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found us clean and safe with friendly staff! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-22T18:31:00","review":"Clean and safe with friendly staff!","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Kathy W."},{"reviewId":"bdcc5565-b68d-40be-80ec-00bbf8ce367f","range":0,"rating":5,"reply":"Thank you for the kind words! We're thrilled you love our clean facility and service.","replyTime":"2025-09-22T18:31:00","review":"Love this place , clean and nice service","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Legit R."},{"reviewId":"7457f306-918f-4352-91a0-88d192708458","range":0,"rating":5,"reply":"We are glad to hear you loved our facility! So happy Patience made your experience great.","replyTime":"2025-09-22T18:31:00","review":"Sweet facility! The woman working at the extra storage space (patience) was very nice to work with!","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Zack R."},{"reviewId":"4273d98b-f95e-4f50-89a4-69e45a53f0e1","range":0,"rating":5,"reply":"We are utterly delighted to hear about your great moving experience with us!","replyTime":"2025-09-22T18:33:00","review":"Great experience doing a moving job here!","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Dach J."},{"reviewId":"cea2d872-6eab-4447-a366-6d767bf4bc76","range":0,"rating":5,"reply":"We genuinely admire your loyalty and thank you for choosing Extra Space Storage for a second time! We're delighted to hear that our staff was exceptionally helpful and provided great advice in choosing the right size unit for your needs. It's wonderful to know that our online rental application process worked well for you and that our team was readily available to answer any questions you had over the phone. We take pride in maintaining clean, dry units and implementing strong security measures, so we're pleased that you noticed and appreciated these aspects of our facility. Thank you for taking the time to share your positive experience with us.","replyTime":"2025-09-22T18:35:00","review":"This is the second time I have used extra space storage. The staff are exceptionally helpful and provide great advice. I really appreciate all the help they gave us in choosing the right size unit. I love the options of filling out the rental application online, but when I had questions, they were just a phone call away. The units themselves are very clean and dry, and the security measures are exceptional.","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Lisa M."},{"reviewId":"b2d8e3e9-a845-4eff-809e-7df45b75e078","range":0,"rating":5,"reply":"We are ecstatic to hear you love the clean units and easy access! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-23T07:55:00","review":"Love the units clean and easy to get into perfect area as well! Love it","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Christian G."},{"reviewId":"2e50bc50-31e6-4db8-b6de-0b510d812a3f","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Paula at Extra Space Storage. Thank you for recognizing our commitment to good service.","replyTime":"2025-06-04T14:37:00","review":"OK, good service at extra space storage with Paula","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Onofre E."},{"reviewId":"40993744-18ef-4538-a9cd-12d8b405f9b3","range":0,"rating":4,"reply":"We genuinely admire your feedback about our accessible storage options. Thanks for choosing Extra Space Storage!","replyTime":"2025-09-20T13:40:00","review":"Has lots of accessible storage","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Jacob L."},{"reviewId":"10bdf7cb-026c-4358-92c8-c4a66f891db5","range":0,"rating":5,"reply":"We are glad to hear you found our people nice and facility easy to use. Thanks for choosing us!","replyTime":"2025-09-20T13:42:00","review":"Very nice people, nice facility and easy to use.","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Bryce L."},{"reviewId":"98565807-cd3d-44d2-a140-34d95ea86afc","range":0,"rating":5,"reply":"Thank you for taking the time to share! So glad we made your move easy and affordable.","replyTime":"2025-09-19T17:44:00","review":"Very helpful and made my whole moving process so easy! Also very affordable and accessible","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Natalie G."},{"reviewId":"da91414b-4415-43dc-918a-5680c6e6ef53","range":0,"rating":5,"reply":"Thank you for the great review! We're delighted you had a positive experience with our service.","replyTime":"2025-09-19T18:16:00","review":"Great service","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Alex G."},{"reviewId":"4c6f7cd7-5c81-443b-9d0a-8670593407fb","range":0,"rating":5,"reply":"We're happy you had a great experience, Michele! Thank you for being an Extra Space Storage customer. ","replyTime":"2025-09-15T21:07:00","review":"The storage industry has greatly evolved in the recent past and I am grateful for the management by Rose and her staff at my Extra Space Storage in Mountlake Terrace, especially with regard to security and cleanliness.  This is critical.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Michele D."},{"reviewId":"9ab605e8-c44a-47e5-9e54-c55b55b6cd57","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Rose and Patience! Thank you immensely for sharing your feedback.","replyTime":"2025-09-16T07:53:00","review":"Rose and Patience were excellent, knowledgeable, and friendly!\n\nWould come again!","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Ian A."},{"reviewId":"3f71ad9c-025b-4af2-b785-0bd31e9377d2","range":0,"rating":5,"reply":"We are elated to hear about your great experience with our service! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-13T07:35:00","review":"Great service!","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Gerrin T."},{"reviewId":"9f0310ef-4cd4-42d7-8ca9-5768527ba4d1","range":0,"rating":1,"reply":"We are sorry to hear about your experience. Please contact us at (425) 519-9505 to discuss your concerns.","replyTime":"2025-09-11T08:43:00","review":"yikes","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Victor M."},{"reviewId":"dba94aed-2a13-438d-88c4-4f3f8d1de8d0","range":0,"rating":5,"reply":"We are delighted to hear Rose made your process super easy! Thanks for the kind words.","replyTime":"2025-09-07T10:50:00","review":"Rose was friendly and made the process super easy.","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"alexcia d."},{"reviewId":"76e5a428-c1f7-4362-a1e8-8f751ea45c76","range":0,"rating":1,"reply":"We are delighted to have earned your trust! Paula's exceptional service reflects our commitment to excellence.","replyTime":"2025-06-07T13:08:00","review":"Love renting here! Paula is amazing.\n\nUpdate:\nThey almost doubled my rent and never told me it was going up. I’m paying a ridiculous amount now.","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Amanda N."},{"reviewId":"207b39c2-4b4f-4ce9-92b5-b813b2f2b277","range":0,"rating":5,"reply":"We are glad to hear your experience has been great! Thanks for the kind words about our team.","replyTime":"2025-09-04T08:32:00","review":"My experience so far has been great.\nThey are very pleasant and explained everything really well and look forward to moving my things there.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Jerylene C."},{"reviewId":"513b12e0-466d-4a24-8c79-04320124e704","range":0,"rating":5,"reply":"We are thrilled to hear Patience went above and beyond! Thank you for sharing your positive experience with us.","replyTime":"2025-09-04T09:06:00","review":"Patience was wonderful and went above and beyond in assisting me with the appropriate storage unit. Thank you!","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Loree H."},{"reviewId":"e311991b-bd7f-46f7-9536-428c0cb79cd8","range":0,"rating":5,"reply":"Thank you for recommending us, Evan! So glad our team provided prompt service and you found everything clean and safe.","replyTime":"2025-08-30T08:22:00","review":"Customer service was prompt and helpful. The facility was clean and safe. The move out process was also smooth. Would recommend!","source":"Google","submissionTime":"2025-08-29T00:00:00","userName":"Evan W."},{"reviewId":"6d45e271-9f24-4510-ae9c-4c7e0917155d","range":0,"rating":5,"reply":"Thanks for the great review! So glad our storage unit makes your moving jobs easy and accessible.","replyTime":"2025-08-29T08:43:00","review":"As a mover this storage u it is a breeze to move around and to get in and out off","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"MarvelProdigy"},{"reviewId":"fd608400-41f9-43ed-9b87-b41ab0eaf4b3","range":0,"rating":5,"reply":"We are elated to hear you found our facility clean! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-26T09:06:00","review":"Clean environment","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"Igor “."},{"reviewId":"f251cad7-eaf1-42a2-8076-9f733b25f3e2","range":0,"rating":5,"reply":"We are thrilled to hear about your clean storage experience! Rose and Paula truly shine with their professionalism.","replyTime":"2025-08-26T09:04:00","review":"Storage very clean. Rose and Paula were very professional and nice","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"Donald D."},{"reviewId":"3e196ca4-2837-459a-84ed-cc04f86273a3","range":0,"rating":5,"reply":"We are excited to hear you found our facility clean and staff friendly and helpful!","replyTime":"2025-08-26T08:24:00","review":"Great storage facility.  It is very clean\nThe stall very friendly and helpful!","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"Shell M."},{"reviewId":"5556abbf-93f6-4661-b9eb-a3d60196adde","range":0,"rating":5,"reply":"We are happy to hear that you had a great experience with our service. Thank you for your feedback!","replyTime":"2025-04-05T14:54:00","review":"- great service, fast and efficient","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Kenneth O."},{"reviewId":"7ad9b5da-b60d-400f-a402-97ac3c8b93ee","range":0,"rating":5,"reply":"Thank you for your review! So glad you found our storage clean and had a great experience with Paula.","replyTime":"2025-08-20T11:01:00","review":"Nice clean storage extra space with Paula thanks","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Saidislam Z."},{"reviewId":"bde99266-6b8f-4c0f-9f1b-8ebb9c3d765c","range":0,"rating":5,"reply":"We are happy to hear Paula was helpful! Thanks for choosing Extra Space Storage, Doug.","replyTime":"2025-08-20T14:43:00","review":"Paula was very helpfu!","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Doug H."},{"reviewId":"a0349e0e-cb52-4d1a-97a0-187c05307b4d","range":0,"rating":5,"reply":"We are overjoyed to hear that you found our staff very kind and helpful. Thank you for your feedback!","replyTime":"2025-08-18T17:34:00","review":"Very kind and answered all our questions!","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"madison k."},{"reviewId":"e2d82e0d-7f7b-4f5c-bf65-602b1876de1f","range":0,"rating":5,"reply":"We are glad to hear you found our staff friendly! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-17T12:42:00","review":"Great staff, friendly at the office.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"KËVÏN C."},{"reviewId":"abaff6c0-48b8-4a98-a94a-6576c23d4803","range":0,"rating":5,"reply":"Thanks for the kind words! We're thrilled you found our facility clean and accessible.","replyTime":"2025-08-17T11:15:00","review":"Wonderful facility - clean and easy access","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Vashon I."},{"reviewId":"63e044b5-d8f2-47a4-9459-ac91b10e4f1f","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful! Thanks for recommending us to others.","replyTime":"2025-08-15T15:04:00","review":"They were really helpful I was able to take care of my unit. I would suggest them to other people.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Azurite G."},{"reviewId":"88b8b421-34ee-4dbd-a93b-802e6cb83291","range":0,"rating":5,"reply":"We are overjoyed to hear Paula and Rose provided amazing service! Thanks for noting our clean units and secure property.","replyTime":"2025-08-14T10:49:00","review":"Paula and Rose have been amazing to work with from Day 1 ! The Units are clean and the property is super secure","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Nick W."},{"reviewId":"364a491f-07d0-4799-9b23-5adaa2deb1db","range":0,"rating":5,"reply":"We are absolutely thrilled to hear your 25x10 unit has been accessible, clean, and safe for over half a year!","replyTime":"2025-08-14T10:48:00","review":"We’ve had a 25x10 unit at this location for over half a year and it has been great. It accessible, clean, and safe. Recommended!","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Maria F."},{"reviewId":"d5451fd6-d195-48c9-8ca2-c5d2aa1448b7","range":0,"rating":5,"reply":"Your positive experience means everything to us! We're thrilled our team provided polite, helpful service.","replyTime":"2025-08-14T10:48:00","review":"Very polite good customer service","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Raul B."},{"reviewId":"3fd02052-9565-4896-8ce7-b7d7d59e1808","range":0,"rating":5,"reply":"Thanks for the kind words about our organized facility! We're thrilled you had a great experience.","replyTime":"2025-08-15T08:07:00","review":"Very Nice and organized!","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Brenda S."},{"reviewId":"fa8e2cd2-f00a-439c-bc29-b018a183d6e9","range":0,"rating":5,"reply":"Your review is appreciated. We genuinely admire your positive feedback about Paula and our facility. Thank you!","replyTime":"2025-08-11T11:04:00","review":"Paula was very helpful for our visit. Very nice facility all around. Thank you!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Chonks"},{"reviewId":"cceda846-ad76-4aca-9008-781b9929056f","range":0,"rating":5,"reply":"We're happy to hear you had a great experience with Paula at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-08-11T11:04:00","review":"Great service. Paula was awesome to deal with. Helped a ton!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"E T."},{"reviewId":"ea37fa9f-eeef-4554-9248-a871ee52cffc","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Paula at Extra Space Storage. We appreciate your feedback.","replyTime":"2025-08-11T13:07:00","review":"Paula, provided great customer service. Very clean & nice facility.","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Roan V."},{"reviewId":"e5164b39-5605-4436-8866-e7eab04a56fd","range":0,"rating":5,"reply":"Thank you for your review, Toni! So happy Paula made your first storage experience positive. Thrilled the facility feels safe and clean!","replyTime":"2025-08-06T11:20:00","review":"My first experience renting a storage unit has been very positive, due largely to Paula's kind help throughout. The facility is clean, bright, well maintained and feels safe, as well. I will be moving soon, so despite my own short term stay, I feel confident in recommending that anyone in the area check them out. Thanks Paula!!","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Toni"},{"reviewId":"f7534db4-0b35-4fe5-8054-6db55158df9c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad you found us clean, odor-free, and had an easy move-in experience.","replyTime":"2025-08-07T08:26:00","review":"Nice, clean and odor-free. Staff is friendly and move in was easy.","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Katie Z."},{"reviewId":"5842bd42-47b0-49e7-b600-58c9b1faa713","range":0,"rating":5,"reply":"Thank you immensely for the great review, Jeffrey! We're thrilled our friendly staff made your experience excellent. Your recommendation means everything!","replyTime":"2025-08-02T12:21:00","review":"Great experience. Staff very friendly and helpful. Would recommend.","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Jeffrey F."},{"reviewId":"7ce1547d-ef2e-470f-9dda-441d3e32627b","range":0,"rating":5,"reply":"Thank you for the kind words about Paula and our clean, safe facility! So glad we made your first storage experience stress-free.","replyTime":"2025-08-02T12:38:00","review":"Great experience, super friendly staff. I have never used a storage facility in my life but coming here Paula made it so easy and stress free . The facility is super clean and safe. Definitely recommend and will return if  I move again.","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"D H."},{"reviewId":"10e7e40d-cc8b-4d8e-b23d-82a4fbb57f62","range":0,"rating":5,"reply":"We are overjoyed to hear about your smooth move! Thanks for highlighting our temperature control and easy online process. 10/10 review appreciated!","replyTime":"2025-08-01T07:36:00","review":"Very quick and easy to get started. The facility is temperature controlled, and it made moving furniture so much easier ?? 10/10 would recommend. I haven't met the property staff yet, but their online paperwork was a breeze. They even placed a lock in the unit for me to use ??","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Trenton H."},{"reviewId":"c63df018-4835-41a4-88c2-303a51a92cca","range":0,"rating":5,"reply":"We are overjoyed to hear Paula made your experience great! Thanks for noting our clean facility.","replyTime":"2025-08-01T12:44:00","review":"Paula is a great person! Clean facility","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Bryce P."},{"reviewId":"8cb33d83-4636-45e7-bd4f-007736c2287a","range":0,"rating":5,"reply":"Thanks for the kind words about our customer service! We appreciate you choosing Extra Space Storage.","replyTime":"2025-08-01T12:42:00","review":"Great customer service with a smile ...ok rates....","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"arron i."},{"reviewId":"6211c3e4-2055-449c-98f4-3d1cc8dce9a8","range":0,"rating":1,"reply":"Your concerns are noted. Thank you for reaching out.","replyTime":"2025-08-01T07:09:00","review":"**Updated Review**\nI received a postcard in the mail that starting at the end of August my rate will go from $119/mo to $180/mo. $60 dollar a month increase is pretty steep! This is one month after I spoke with them about removing my insurance from the bill because !!PSA!! Homeowners or rental insurance for your apartment could cover a storage unit!! Check your policy, you could be paying extra for nothing. It’ll be cheaper for me to hire a couple guys to move my stuff from the storage unit to a different company, then it will for me to keep this here at 60 extra dollars a month.\n\nOld Review:\nI’ve been here a few months and it’s been a good experience. I will say that the code to enter works better than trying to use the App. The sliding doors to enter the building have been out of order before, so we had to go around from the other side to unload. However, it’s not a regular occurrence.The front desk folks are kind & helpful.\n\nI do have a coworker who said after a few months they raise the rent quite a bit because there are no contracts to lock in price. If that happens I’ll update my review (depending on the increase in cost).","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"B H."},{"reviewId":"1c3bd6c6-5b41-4e51-835a-e75041ae034e","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear you had a great experience with our storage locker and our team, especially Paula. Thank you for sharing your experience.","replyTime":"2025-07-30T13:57:00","review":"The best experience I've had with a storage locker. It was convenient because the gates locked at 10pm. And really good experience with all the employees especially Paula","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"jakob c."},{"reviewId":"2e898357-bc13-4a92-8fdd-79c7c774ff56","range":0,"rating":2,"reply":"We are happy to hear about your positive experience! Thanks for noting our helpful staff. We understand your concern about pricing and appreciate your honest feedback.","replyTime":"2025-06-24T09:34:00","review":"**Updated Review**\nI received a postcard in the mail that starting at the end of August my rate will go from $119/mo to $180/mo. $60 dollar a month increase is pretty steep! This is one month after I spoke with them about removing my insurance from the bill because !!PSA!! Homeowners or rental insurance for your apartment could cover a storage unit!! Check your policy, you could be paying extra for nothing. It’ll be cheaper for me to hire a couple guys to move my stuff from the storage unit to a different company, then it will for me to keep this here at 60 extra dollars a month. I’m out!\n\nI’ve been here a few months and it’s been a good experience. I will say that the code to enter works better than trying to use the App. The sliding doors to enter the building have been out of order before, so we had to go around from the other side to unload. However, it’s not a regular occurrence.The front desk folks are kind & helpful.\n\nI do have a coworker who said after a few months they raise the rent quite a bit because there are no contracts to lock in price. If that happens I’ll update my review (depending on the increase in cost).","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"B H."},{"reviewId":"fda2cccd-9289-4bc7-92d9-8b79519af81a","range":0,"rating":5,"reply":"Thank you for sharing! So glad Paula provided excellent service during your move. We appreciate your 5-star review!","replyTime":"2025-07-27T11:26:00","review":"Paula, the Assistant Manager, is fantastic! I rented a unit last year during my divorce to store a few items, and she provided excellent customer service and was incredibly accommodating throughout the process. The storage facility is clean, well-maintained, and reasonably priced. Extra Space is definitely the go-to place when you need reliable and convenient storage\nTha-guy gives extra storage 5 stars review! *****","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"The-Final-Verdict T."},{"reviewId":"e98b2f44-d0ce-4d3a-8e03-84e0640a6240","range":0,"rating":5,"reply":"We are thrilled to hear you found our facility clean and spacious! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-27T10:10:00","review":"Clean and spacious","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Duong L."},{"reviewId":"e3e67343-84be-4fbb-a2b1-dd0804a1bf92","range":0,"rating":5,"reply":"We are overjoyed to hear you found our storage units clean and would recommend us! Thanks for the feedback!","replyTime":"2025-07-27T10:09:00","review":"Clean place with pretty decent storage units! Would recommend for either long or short term!","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Hanhnwen L."},{"reviewId":"eba1c0d0-533b-4d56-a5cb-f6086ce85022","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Move in was easy online and Paula helped me put in person. Would recommend","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Dennis H."},{"reviewId":"3f95f005-fb07-4513-89c0-911e6c993c72","range":0,"rating":5,"reply":"Thanks for the positive feedback, Tim! We're glad we could assist you.","replyTime":"2025-07-03T15:50:00","review":"Did a great job assisting me! Very polite","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Tim S."},{"reviewId":"78f4805d-ecca-4228-a373-a1f06bb36d98","range":0,"rating":5,"reply":"Thank you for the kind words about our fast rental process and helpful staff!","replyTime":"2025-07-24T08:05:00","review":"Super fast rental, straight forward and super helpful staff","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Mark K."},{"reviewId":"fcc7685c-555a-4df4-9769-b2144c1de603","range":0,"rating":5,"reply":"We are delighted to hear the transfer process was thorough and easy! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-22T09:32:00","review":"Very thorough and easy transfer process. Thank you!","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Ami Y."},{"reviewId":"151f0817-9a3a-4807-ab01-ca21cd3629c9","range":0,"rating":5,"reply":"We are delighted to hear you're happy with our storage and management team!","replyTime":"2025-07-19T17:13:00","review":"Great place to store your stuff. Management is also great.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Aviral A."},{"reviewId":"c6c2cbd2-f7ec-41fc-a55e-f53b0bdb7d1a","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Paula and our clean, well-organized facility!","replyTime":"2025-07-19T17:00:00","review":"paula is the supervisor of this location. it is very clean and well organized. i have never had any trouble here or any gate issues","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Kendra H."},{"reviewId":"c6de36a4-f9be-4998-b99c-98da4d1c6250","range":0,"rating":5,"reply":"We are delighted to hear Paula helped you navigate through the lot! Thanks for sharing your positive experience.","replyTime":"2025-07-19T17:02:00","review":"Paula helped us navigate through the lot!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Pallavi D."},{"reviewId":"80801824-a9bc-4d12-ac19-9de18eb05b18","range":0,"rating":5,"reply":"We are delighted to hear Paula provided such great service! Thanks for the kind words about her helpfulness.","replyTime":"2025-07-19T17:03:00","review":"Paula was super nice and helpful!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Ninaad M."},{"reviewId":"229edc70-e47b-4273-969a-14197930800f","range":0,"rating":5,"reply":"We are delighted to hear Paula was an angel and helped with all your needs! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-20T09:58:00","review":"Paula was an angel. She helped with all our needs at the Mountlake Terrace property!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"erg"},{"reviewId":"8e5c77ee-c2ba-49fc-9efa-5fd351fbe324","range":0,"rating":5,"reply":"We are delighted to hear Paula provided such great service! Thanks for the kind words about our team.","replyTime":"2025-07-20T09:48:00","review":"Paula was nice!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"chubbz"},{"reviewId":"ce1e9678-d094-4c7d-84fc-4e119efaf0df","range":0,"rating":5,"reply":"We are delighted to hear Paula was helpful! Thanks for choosing Extra Space Storage, Shah.","replyTime":"2025-07-17T08:10:00","review":"Paula was helpful","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Shah H."},{"reviewId":"9945c0fd-cf92-48d2-82a2-d323280d3b6b","range":0,"rating":1,"reply":"We understand your frustration with the rate increase and lack of notice. Please contact us at (425) 519-9505 to resolve this.","replyTime":"2025-07-16T07:54:00","review":"Changed my rate from $63 a month to $109 a month with absolutely no notice. When I contacted them, no resolution. Would never recommend.","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Taylor J."},{"reviewId":"0338cccf-b95c-452a-bfc0-282380007f4e","range":0,"rating":5,"reply":"We are delighted to hear you found our parking convenient! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-12T07:55:00","review":"Good parking","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Azamat"},{"reviewId":"f8312ae3-27d3-4646-890a-fbd833cf6221","range":0,"rating":5,"reply":"We are delighted to hear you found our facility clean and staff friendly! ??","replyTime":"2025-07-12T07:55:00","review":"Clean, friendly staff ??","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"????? ?."},{"reviewId":"4b818bc5-15ee-4a89-a70e-a0b89c8689a7","range":0,"rating":5,"reply":"We are delighted to hear Paula was very helpful! Thank you for the recommendation, Jocelyn.","replyTime":"2025-07-12T07:54:00","review":"Paula was very helpful. Highly recommend","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Jocelyn B."},{"reviewId":"8a3d9e5e-9aca-443e-a33c-cd17a1b4613d","range":0,"rating":5,"reply":"Wow, thanks for the excellent rating Denise! We're so glad we were able to meet your storage needs. ","replyTime":"2025-06-26T20:37:00","review":"I can't recommend this storage space enough!  Every single person I have encountered has been professional and knowledgeable.  Very secure and convenient.  Keep up the good work!","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"DENISE H."},{"reviewId":"c962ca76-9f9c-4e15-be51-32c9cb1b10c8","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Roderick. Thank you for choosing Extra Space Storage.","replyTime":"2025-07-03T16:02:00","review":"Great storage","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"Roderick B."},{"reviewId":"97b4ac5f-a6b7-4d6c-8ba7-b45939f07e17","range":0,"rating":5,"reply":"We are delighted to hear Mark was very helpful! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-03T08:22:00","review":"Mark was very helpful","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Marc C."},{"reviewId":"c332929d-849b-4d50-bc3a-9d0e368a6e4e","range":0,"rating":5,"reply":"Thanks for your positive feedback, Jacob! We're glad Mark was able to assist you with setting up your new unit.","replyTime":"2025-07-03T13:30:00","review":"Mark was very helpful in getting a new unit setup","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Jacob C."},{"reviewId":"52eef15a-90ca-497e-938d-d1753501f0c4","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our  team member. We really appreciate your kind words!","replyTime":"2025-06-30T10:01:00","review":"The girl that worked at the front desk was quite lovely pleasant very informative. I really appreciated the work she did.","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Leah T."},{"reviewId":"5a05fe72-261b-417d-a953-e77c65bd88f0","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Bernie. We are thrilled to hear that Paula made your storage process easy and enjoyable.","replyTime":"2025-06-29T08:24:00","review":"Paula was fabulous to work it. Such a pleasure. Very happy and she made everything so easy for us.","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Bernie I."},{"reviewId":"1210c575-3671-4b3d-8469-7fd34352922a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, David. Thank you for recommending Extra Space Storage for your storage needs.","replyTime":"2025-06-29T08:37:00","review":"I have made many deliveries and Paula has always been so very helpful. I would highly recommend Extra Storage for all of your storage needs","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"David"},{"reviewId":"15fab375-a004-4838-aa44-2b939610bc01","range":0,"rating":5,"reply":"Thank you for your positive feedback, Tristan! We sincerely value your experience with Paula at Extra Space Storage.","replyTime":"2025-06-28T08:09:00","review":"Pleasant experience, happy to work with Paula! She was great","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Tristan H."},{"reviewId":"c0cdee3e-d610-4f5e-9464-e01a7e83f2cb","range":0,"rating":5,"reply":"We are delighted to hear about your smooth transfer experience! Thanks for highlighting Debora's kindness and our clean, secure facility. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2025-06-25T07:54:00","review":"This storage facility has been the best I’ve ever rented from. It’s a very clean and secure location. I went in to transfer to a larger unit. Debora, who was filling in for the day, was incredibly kind and helpful. She made the entire process incredibly smooth, and we were out of there in less than 10 minutes.","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"edny s."},{"reviewId":"e701f757-9bfb-4391-a5de-1380de7d45bc","range":0,"rating":4,"reply":"We are happy to hear about your positive experience! Thanks for noting our helpful staff. We understand your concern about pricing and appreciate your honest feedback.","replyTime":"2025-06-24T09:34:00","review":"I’ve been here a few months and it’s been a good experience. I will say that the code to enter works better than trying to use the App. The sliding doors to enter the building have been out of order before, so we had to go around from the other side to unload. However, it’s not a regular occurrence.The front desk folks are kind & helpful.\n\nI do have a coworker who said after a few months they raise the rent quite a bit because there are no contracts to lock in price. If that happens I’ll update my review (depending on the increase in cost).","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"B H."},{"reviewId":"851c2bd4-4232-43f8-a1eb-cf11acd3ae72","range":0,"rating":5,"reply":"We are delighted to hear such wonderful feedback! Thanks for taking the time to share your positive experience with us.","replyTime":"2025-06-24T09:39:00","review":"Paul is Great!","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Paul M."},{"reviewId":"0ba327b5-f10c-4fb4-a9b3-41547a050d32","range":0,"rating":5,"reply":"We are delighted to hear Rose and Paula provided great, friendly customer service! Thanks for the kind words.","replyTime":"2025-06-21T11:53:00","review":"Rose and Paula great customer service very\nFriendly","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Erik m."},{"reviewId":"a5717997-2b00-4102-8a73-3b18382aad25","range":0,"rating":5,"reply":"We are delighted to hear from you, Paula! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-21T14:15:00","review":"Paula","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Michael M."},{"reviewId":"b5485fb5-30fd-4c7a-8b29-b026cf140055","range":0,"rating":5,"reply":"We are delighted to hear the app and sign-up process worked well! Thanks for recognizing Paula and Rose.","replyTime":"2025-06-21T10:02:00","review":"Super easy to sign up. The app makes it easy to open the gate. Thank you Paula and Rose","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Jordan H."},{"reviewId":"38c5174d-bb2a-4723-b29f-b6bb39b3ba04","range":0,"rating":5,"reply":"We are delighted to hear Paula was very helpful! Thanks for choosing Extra Space Storage, Emmanuel.","replyTime":"2025-06-21T08:40:00","review":"Paula was very helpful.\n.","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Emmanuel B."},{"reviewId":"95a9783d-5694-40e5-b8cc-a1c7403f894d","range":0,"rating":5,"reply":"We are delighted to hear Rose was kind and helpful! Thanks for choosing Extra Space Storage, Kimberly.","replyTime":"2025-06-18T09:04:00","review":"Rose was kind & helpful! The new rental process was very smooth","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Kimberly R."},{"reviewId":"e919a78e-c307-451b-a597-954c3e2b6ad9","range":0,"rating":5,"reply":"We are delighted to hear the rental process was easy and you appreciate our convenient location and access! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-15T15:26:00","review":"Easy process to rent a storage unit and good location, easy access.","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Arne H."},{"reviewId":"4febbec0-e621-4019-94b3-13cbd9720b7d","range":0,"rating":5,"reply":"We are delighted to hear you made it to the office in time despite the tight schedule and payment portal issues! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2025-06-13T07:58:00","review":"Due to my own error, I was quite a few days late on my payment for the month, and my unit had an administrative lock on it. For whatever reason, my phone didn't want to display the online payment portal appropriately this month, out of all months, and I had to go to the office to pay in person. The office closes at 6pm on weekdays, my phone told me it would take 21 minutes to get there, and the clocks around me said it was about 5:38 pm. I was going to be cutting it as close as I like a man to shave his face, if not closer.","source":"Google","submissionTime":"2025-06-12T00:00:00","userName":"Alice V."},{"reviewId":"0b04cfbe-700f-420c-9b93-31e418219212","range":0,"rating":5,"reply":"Our team is grateful for your rating, Brian! Please stop by our office or call us if you have any questions.","replyTime":"2025-03-05T12:57:00","review":"Very helpful with furniture move to storage.","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Brian C."},{"reviewId":"067e6601-c5c5-423e-9df5-a22751aaa674","range":0,"rating":5,"reply":"We are delighted to hear Paula provided excellent service! Thank you for recognizing our team's dedication to helping our customers.","replyTime":"2025-06-07T10:06:00","review":"Paula was great! Very helpful!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Kristen B."},{"reviewId":"9fa8a9ed-82a0-422d-a369-a6a908589ef1","range":0,"rating":5,"reply":"We are delighted to hear your experience was nice and easy. Thank you for choosing Extra Space Storage.","replyTime":"2025-06-07T10:06:00","review":"nice and easy","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Icksoo S."},{"reviewId":"9cf29784-6c3e-4ecd-9864-de5facde5a5e","range":0,"rating":5,"reply":"We are delighted to have earned your trust! Paula's exceptional service reflects our commitment to excellence.","replyTime":"2025-06-07T13:08:00","review":"Love renting here! Paula is amazing.","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Amanda N."},{"reviewId":"b3da0724-159b-4ad0-a670-4e07c14beb20","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Paul! Their warmth and helpfulness reflect the service we strive to provide.","replyTime":"2025-06-07T15:12:00","review":"Paul was warm and helpful.  She’s a peach!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Robert B."},{"reviewId":"e12eef73-a403-491b-a480-4643e5bf860e","range":0,"rating":5,"reply":"We are delighted to hear about your great experience and that your belongings were kept safe during your storage with us!","replyTime":"2025-06-04T10:24:00","review":"Great service, had our things here safely for almost a year!","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Anna B."},{"reviewId":"806960c2-448f-4c98-a796-e77f362a4896","range":0,"rating":5,"reply":"We are delighted to have earned your five-star rating, Paula! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-04T11:27:00","review":"Paula","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Ravil M."},{"reviewId":"c93d0d6c-b2f7-49a2-b33d-755e3ec88038","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Paula at Extra Space Storage. Thank you for recognizing our commitment to good service.","replyTime":"2025-06-04T14:37:00","review":"OK, good service at extra space storage with Paula","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Onofre E."},{"reviewId":"2255edaa-69e6-4f83-b0d5-0a787bb4a5b3","range":0,"rating":5,"reply":"We are delighted to hear Paula provided such helpful and professional service. Your positive feedback means a lot to us!","replyTime":"2025-06-04T14:52:00","review":"Paula was extremely helpful and very nice and professional!","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Kathy M."},{"reviewId":"619657e7-0c25-4074-a2b1-43bcba1b57e4","range":0,"rating":5,"reply":"We are delighted to hear about your great experience and helpful interactions with our team. Your satisfaction means everything to us!","replyTime":"2025-06-03T13:13:00","review":"New to it here and it’s been great!! Everyone is so helpful:)","source":"Google","submissionTime":"2025-06-03T00:00:00","userName":"chey m."},{"reviewId":"60f5e43f-e04a-4d96-bd9f-a35c9a77dedf","range":0,"rating":5,"reply":"We are delighted to hear about your positive customer service experience. Thank you for the kind feedback!","replyTime":"2025-06-03T17:39:00","review":"Good customer service!","source":"Google","submissionTime":"2025-06-03T00:00:00","userName":"Hongru D."},{"reviewId":"b380ef7d-3236-404e-923e-bf109f113cbb","range":0,"rating":5,"reply":"We are delighted to hear your positive feedback about Paula and our staff! Your satisfaction means everything to us.","replyTime":"2025-06-03T17:40:00","review":"Great staff, especially Paula !","source":"Google","submissionTime":"2025-06-03T00:00:00","userName":"huanbin h."},{"reviewId":"7b99df02-b03b-48de-ba6c-358b77409532","range":0,"rating":5,"reply":"We are delighted to hear about your easy and convenient rental experience. Thank you for recognizing our team's politeness and our facility's quality. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2025-06-03T09:19:00","review":"Unbelievably easy and convenient as well as polite in the endeavor to rent me a unit at their lovely site","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Howie B."},{"reviewId":"7489f690-4a80-4062-8ba5-d1920dbad15b","range":0,"rating":5,"reply":"We are delighted to hear Paula provided excellent service! Thank you for highlighting our temperature-controlled units and great customer care.","replyTime":"2025-05-31T14:28:00","review":"Paula was the best and helped us when we needed! Great unit with great temperature control!","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Justin J."},{"reviewId":"051f2d3c-2f62-45d1-bc57-8c197ea82ac4","range":0,"rating":1,"reply":"We take these concerns seriously. Your experience with parking and customer service is unacceptable. Please contact us at (425) 519-9505 to discuss this matter with senior management immediately.","replyTime":"2025-05-29T14:46:00","review":"I’ve rented this unit now for six months. I’ve had a few encounters with Rose who Is the manager and told me that there is no one to talk to besides herself?\nSo I parked my car in a parking spot to remove items from my unit. Right next to me is a fire lane as someone decided to pull up right behind my car and park in the fire lane. I asked a lady my car turns really wide you’re parked right in front fire I’m not gonna be able to move my car. Would you mind parking in appropriate parking spot. To which I was berated with curse words told to shut the hell up.\n. The manager Rose comes out and tells me that she could park wherever she Wants to park. If I need to mind my business. I didn’t explained that I cannot get out of the area if someone’s parked directly behind me. This manager decided to tell me that it is my problem and she needs to decide who Can’t point blank. A black man can’t say anything to her with a white woman can park And it’s OK. She didn’t told me I need to move my car as if I was in the fire","source":"Google","submissionTime":"2025-05-29T00:00:00","userName":"Shaun S."},{"reviewId":"13324996-4e0e-4f51-9fd6-2d459d83c423","range":0,"rating":3,"reply":"We apologize for any inconvenience caused by the rent increase. We understand your concerns regarding the pricing changes, and we appreciate you taking the time to share your feedback. Your input is valuable to us and helps us improve our services and communication with customers. We strive to provide competitive rates while maintaining high-quality facilities and security measures. If you have any further questions or would like to discuss your specific situation, please don't hesitate to contact our office directly. Thank you for your understanding.","replyTime":"2025-04-18T07:22:00","review":"I am updating my review. It was great for the first 3 months. The unit is clean and they seem to have good security. The people who work there are helpful, and I originally gave 5 stars. My one star is for doubling my rent after 3 months to $184/month when my rate was $92/month. If I look online like I am a new customer, they say the non-discounted rate is $134/month on sale for $89/month. Why is my unit for the same 10x10 in the same location $184 if they are signing new contracts today between $89 - $134/month? My contract states that I got an initial rental discount at $92/month \"as compared to the suggested rental rate of $121/month\". Reddit also demonstrated that other customers get their price doubled after 3 months. I was expecting the rental adjustments to be linked their increases in expenses or the value of their property, but this is not the case. These adjustments seem to be what they think you will pay because of how difficult it is to move. I really wish they were transparent about the ongoing cost of using their facility.\nAfter Extra Storage saw my review, they dropped my rate from $184/mo to the advertise non-discounted new customer rate of $134/mo. I appreciated that so added two stars back but not back to five stars since the rate should not have doubled in the first place after 3 months. I will keep an eye on it.","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Teri C."},{"reviewId":"76e37668-50f2-41ea-bc1f-458763b3b35e","range":0,"rating":5,"reply":"We are delighted to have you back! Thank you for recognizing our security measures and Paula's excellent service. Your trust means everything to us.","replyTime":"2025-05-19T18:46:00","review":"I am back here because I was here two years ago. This place is very secured unlike other places. I like the warm and kind staff at the office. Very helpful! Paula thank you for the tips and reccommendation!","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Lisa B."},{"reviewId":"42aeba99-f737-4c1c-85d4-f763a3160578","range":0,"rating":5,"reply":"We are delighted to hear about your awesome experience and great service. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-19T18:46:00","review":"Awesome place great service","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"hmurder"},{"reviewId":"cf7b47e6-e445-481c-932c-2ce2fd124a09","range":0,"rating":5,"reply":"We are delighted to have earned your continued trust as a return client. Your loyalty and positive feedback mean everything to us.","replyTime":"2025-05-19T18:45:00","review":"I’m a return client and I really love this storage facility.","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Emily"},{"reviewId":"543fc4cb-3e6f-4a8e-97f9-9db8f17dfe29","range":0,"rating":5,"reply":"We genuinely admire the positive feedback about our facility and staff. Thank you for sharing your experience!","replyTime":"2025-05-17T12:09:00","review":"Pretty easy to get in! Paula is amazing person! Very polity and wonderful. Thanks so much","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"EUpreendedora"},{"reviewId":"18c5e61e-58a1-47c9-a8de-b722740cd54f","range":0,"rating":5,"reply":"We greatly appreciate your kind words and are delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-05-17T17:17:00","review":"Easy sign up, and staff was pleasant and helpful!","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Keelan R."},{"reviewId":"9ced7813-a05a-4dc1-8347-6d6f70fa71b8","range":0,"rating":5,"reply":"We're privileged to have Rose on our team and delighted to hear you had a great experience storing your belongings with us.","replyTime":"2025-05-16T15:22:00","review":"Rose is a superstar! Great place to store your belongings","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"george"},{"reviewId":"31cb00b0-ba5c-4cf2-9a85-b70748de69c6","range":0,"rating":5,"reply":"We're glad to hear that Rose and Paula were fantastic in assisting you! Thank you for sharing your experience with us.","replyTime":"2025-05-16T15:18:00","review":"Rose and Paula were fantastic!! So helpful and knowledgeable and made the process so easy and seamless!","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Jill O."},{"reviewId":"bf1059aa-651e-4a82-b18b-cf48c678b51e","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-05-15T14:08:00","review":"Everyone that works here is really nice and accommodating. It's a little pricey, but still cheaper than most other storage places. It is neat and well maintained.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Sacha G."},{"reviewId":"c523eef3-1724-44b9-a7f1-f368ef195d01","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our professional customer service, low prices, and beautiful location. Thank you for recommending us!","replyTime":"2025-05-16T13:14:00","review":"Very professional customer service. Helpful with all that questions I had. Quick in and out the door in 10-15 minutes. Low prices in a beautiful and new quiet neighborhood. Highly recommend.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Denis Y."},{"reviewId":"f8de5bee-afc8-400e-afbc-e0f934526a52","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage. Your feedback is invaluable to us. Thank you for taking the time to provide feedback.","replyTime":"2025-05-12T16:36:00","review":"The sweet ladies let me use the bathroom after moving a customer out. THANK YOU SO MUCH","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Triston W."},{"reviewId":"bf3fa860-0f21-4516-85ee-399de4a91c66","range":0,"rating":5,"reply":"We are excited to hear about your great experience with Extra Space Storage. Thank you for your positive feedback!","replyTime":"2025-05-10T11:54:00","review":"Had a great experience with extra space. Very helpful during a transition in my life. Thank you!","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Nathen L."},{"reviewId":"85f903a2-52fb-48de-8006-e819fddbd70f","range":0,"rating":5,"reply":"Thanks for the positive feedback, Emma! We're glad to hear you're happy with our service at Extra Space Storage.","replyTime":"2025-05-10T12:38:00","review":"Clean, easy, and affordable! Happy to be a customer.","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Emma B."},{"reviewId":"8e94d8e0-b003-47a6-bd95-7c2f3e7ab904","range":0,"rating":5,"reply":"We're ecstatic to hear that your experience was easy and that Paula was very helpful! Thank you for sharing your feedback.","replyTime":"2025-05-10T13:05:00","review":"Everything was easy with signing up and moving out. Paula is very helpful!","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Katie A."},{"reviewId":"963dd7ea-7864-4aa7-851b-c78cd9ff12e2","range":0,"rating":5,"reply":"We're thrilled to hear that you had a great experience with us. Thank you immensely for your feedback!","replyTime":"2025-05-10T09:57:00","review":"These guys are awesome! They worked with me when I needed them too! Great place to have yr storage!!","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"misty h."},{"reviewId":"b99c966a-9ad9-4850-a703-d8e4b0cd8b77","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear that you found our service professional and easy to work with!","replyTime":"2025-05-10T09:52:00","review":"Very professional and easy to work with!","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"John"},{"reviewId":"d53ce747-c4ee-4919-bb7f-0809f9f12815","range":0,"rating":5,"reply":"Your positive experience with Paula's assistance is greatly appreciated!","replyTime":"2025-05-10T09:41:00","review":"Paula was amazing in assisting with my move out!","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Alexia B."},{"reviewId":"f77b7971-757d-4c33-a04c-34522a0d4ee1","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our clean units, carts availability, and friendly staff. Thank you for sharing your feedback!","replyTime":"2025-05-04T10:52:00","review":"Very clean units, lots of carts available and friendly front office staff.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Jose L."},{"reviewId":"c8dd5f45-d351-4bf3-87a5-8ab35762154a","range":0,"rating":5,"reply":"We are happy to hear that you had a great experience at Extra Space Storage. Thank you for sharing your experience.","replyTime":"2025-05-02T10:58:00","review":"Very great service Paula was really great","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Manuel V."},{"reviewId":"d6a815f7-dcb1-4ba6-b5e1-8839527e37af","range":0,"rating":5,"reply":"We deeply cherish your feedback. We are glad to hear you found our place nice.","replyTime":"2025-05-02T11:00:00","review":"Nice place","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Becca H."},{"reviewId":"9a2db4a1-40b6-4c2a-bb99-23494dd5b969","range":0,"rating":5,"reply":"Thank you for your review, Failelei. Your feedback is important to us. We are glad Paula was a sweetheart.","replyTime":"2025-05-02T12:17:00","review":"Paula was a sweetheart","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Failelei P."},{"reviewId":"220024e1-59b6-43e8-a28d-949236ab5cbc","range":0,"rating":5,"reply":"We're pleased to hear about your great experience at Extra Space Storage. Thank you for reaching out!","replyTime":"2025-05-02T12:30:00","review":"Paula was extremely helpful when I first arrived. Great experience!","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Cammien L."},{"reviewId":"23e3f66b-a2c8-4455-aa82-5d35c7daeadc","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you are happy with our service.","replyTime":"2025-05-02T13:48:00","review":"They doing a good job!! ????","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"jonathan"},{"reviewId":"e72637f0-b438-45ac-af2e-cd5851b80d6c","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback! We're glad to hear you've had a great experience with us.","replyTime":"2025-05-02T14:59:00","review":"Extra space storage is friendly and clean and safe. I have had a great experience keeping my things here and the price is reasonable as well.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Meredith H."},{"reviewId":"b7408abd-829c-4b1e-bbc4-fe90578af08a","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage! Thank you for your feedback.","replyTime":"2025-05-01T08:10:00","review":"Help staff and well maintained facilities!","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"Amanda L."},{"reviewId":"283a987c-d7fc-4945-add9-998ba701d14d","range":0,"rating":5,"reply":"We are excited to hear that you found our storage facility easy to locate and reserve by phone. Thank you for your positive feedback, Jane!","replyTime":"2025-04-28T07:52:00","review":"Easy to find storage and reserve by phone. Terry and Rose were so helpful!","source":"Google","submissionTime":"2025-04-27T00:00:00","userName":"Jane G."},{"reviewId":"38f050a2-ab9c-45d3-b05a-7181305400d7","range":0,"rating":5,"reply":"We're thrilled to hear you had a positive experience with Paula and Rose at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-26T13:32:00","review":"As first time storage unit users, I thought this process was going to be a much more daunting task then it was. Paula and Rose who work In the office are such wonderful people and made this move so much easier.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Aran w."},{"reviewId":"9aa28405-72fe-49f3-b477-dff856c6f285","range":0,"rating":4,"reply":"Thanks for sharing your experience with us! We are privileged to hear that you found our online set up easy and customer service quick. We appreciate your perspective on our spacious and welcoming property. Feel free to reach out if you have any questions.","replyTime":"2025-04-22T11:47:00","review":"Easy online set up.  Customer service is pretty quick, also.  Overall an easy transaction, good location in-between I-5 and Hwy 99, property is spacious and welcoming.  Appreciate the ease. Interesting guillotine gate though!  Lol!","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Trish M."},{"reviewId":"92f97181-389d-44de-959e-2caf5ff8540b","range":0,"rating":1,"reply":"We apologize for any inconvenience caused by the rent increase. We understand your concerns regarding the pricing changes, and we appreciate you taking the time to share your feedback. Your input is valuable to us and helps us improve our services and communication with customers. We strive to provide competitive rates while maintaining high-quality facilities and security measures. If you have any further questions or would like to discuss your specific situation, please don't hesitate to contact our office directly. Thank you for your understanding.","replyTime":"2025-04-18T07:22:00","review":"I am updating my review. It was great for the first 3 months. The unit is clean and they seem to have good security. The people who work there are helpful, and I originally gave 5 stars. My one star is for doubling my rent after 3 months to $184/month when my rate was $92/month. If I look online like I am a new customer, they say the non-discounted rate is $134/month on sale for $89/month. Why is my unit for the same 10x10 in the same location $184 if they are signing new contracts today between $89 - $134/month? My contract states that I got an initial rental discount at $92/month \"as compared to the suggested rental rate of $121/month\". Reddit also demonstrated that other customers get their price doubled after 3 months. I was expecting the rental adjustments to be linked their increases in expenses or the value of their property, but this is not the case. These adjustments seem to be what they think you will pay because of how difficult it is to move. I really wish they were transparent about the ongoing cost of using their facility.","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Teri C."},{"reviewId":"0b9b734a-4b35-4152-873b-2d9edf90d4cb","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad Paula provided great customer service during your move. Thank you for sharing your experience with us.","replyTime":"2025-04-12T09:16:00","review":"Moving out of unit with my sister great customer service and help us through the whole experience Paula was amazing !","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Mike M."},{"reviewId":"ac40eed8-7021-4255-b9c9-945c9bb677ab","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with us. Thank you for taking the time to share your feedback!","replyTime":"2025-04-05T14:45:00","review":"Lovely people, very genuine and took good care of us. Thank you!","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Charmaine A."},{"reviewId":"8714167b-5579-4b44-bc2f-20793c9843be","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for sharing your experience with us.","replyTime":"2025-04-05T15:09:00","review":"the place was great with working with us when we needed to get into the storage even though we needed to pay still they have great management and are willing to work","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"nate p."},{"reviewId":"7e9eed06-2bfd-4b8d-9b34-634ad1c3e315","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Misty and appreciate your kind words! Thank you for sharing your feedback.","replyTime":"2025-04-06T08:43:00","review":"Misty is very professional and pleasant. I really am thankful for her help and time. She also has a very cute pup!! ??","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Kirk M."},{"reviewId":"755ac2f0-5595-4a04-bcd1-02fe680a4675","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our service and facilities. Thank you for sharing your experience with us.","replyTime":"2025-04-06T08:40:00","review":"Great service! Clean. Nice bathrooms. Paula is fantastic! Highly recommend.","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Al W."},{"reviewId":"e3959d6c-7b6b-48a2-8f18-4eff01a365e4","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience working with our friendly staff, especially Paula. Thank you immensely for your kind words!","replyTime":"2025-04-06T08:40:00","review":"Really helpful and friendly staff. Glad to have worked with them! Paula was super friendly and helpful!","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Kendall R."},{"reviewId":"71332a9f-6b91-4f23-b7bd-573945064b54","range":0,"rating":5,"reply":"Your positive experience with Paula and Rose is great to hear! Thank you for sharing your feedback.","replyTime":"2025-04-04T15:10:00","review":"Paula and Rose are amazing..paid for 3 units for the entire year and got a great deal!! Would highly recommend","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Angel D."},{"reviewId":"0f08c224-1f5a-4b63-829b-e2d385527c6a","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience working with our managers at Extra Space Storage. Thank you for sharing!","replyTime":"2025-04-04T10:53:00","review":"Very easy to work with managers.","source":"Google","submissionTime":"2025-04-03T00:00:00","userName":"Patrice R."},{"reviewId":"b2919907-f34d-48de-a5bc-680c0d2556d1","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Paula at Extra Space Storage. We appreciate your feedback!","replyTime":"2025-04-04T10:54:00","review":"Paula was very understanding and helpful when I was late on my payment and keeps the grounds tidy and the bathroom clean. Overall, a great and easy storing location!","source":"Google","submissionTime":"2025-04-03T00:00:00","userName":"William J."},{"reviewId":"79bcfe8a-43e9-4fa5-af67-35f6e273e464","range":0,"rating":5,"reply":"Your positive experience with Paula is greatly appreciated!","replyTime":"2025-04-03T10:11:00","review":"Paula was kind and welcoming and explained very clearly without rushing me.","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"Joseph M."},{"reviewId":"dba8f14f-e753-44db-bf9d-2a16d46b3b1a","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're elated to hear about your experience with us and how helpful our staff has been.","replyTime":"2025-04-03T10:12:00","review":"I appreciate the support. This facility has provided me for long-term storage needs. The staff is most helpful and I appreciate the local management (Paula) helping me. The facility is clean and nice, and I feel confident securing my items there, though not very valuable, but meaningful to me.","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"James M."},{"reviewId":"598ecaf3-dc4d-45f8-ac37-be6297338cea","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are glad to hear about your easy access experience and our helpful staff. Looking forward to serving you again!","replyTime":"2025-04-03T10:13:00","review":"Easy access and very helpful staff. Great flash prices.","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"A N."},{"reviewId":"c685e7b6-bdce-4088-b59f-877421edfb82","range":0,"rating":5,"reply":"We're happy to hear that your check-in process and transfer went smoothly. Thank you for the positive feedback on our facility's cleanliness and security.","replyTime":"2025-03-31T07:28:00","review":"Check-in process, and transfer by movers of our stuff from their truck to our 10x15 storage unit, went smoothly.  Facility looks nice and clean, and security is good.","source":"Google","submissionTime":"2025-03-30T00:00:00","userName":"Stephen A."},{"reviewId":"76c091b3-1599-4392-b6f7-953127aa2b0b","range":0,"rating":1,"reply":"Thank you for sharing your concerns. We acknowledge your feedback regarding the broken doors and pricing. Please feel free to reach out to us at (425) 519-9505 to discuss this further.","replyTime":"2025-03-23T15:39:00","review":"Doors are always broken so it inconveniences the customer ,having to walk  far to get to your unit . And they raise prices on you asap.and it keeps raising the price  So watch out.","source":"Google","submissionTime":"2025-03-23T00:00:00","userName":"J.M.M. M."},{"reviewId":"76ef9481-81c6-4455-9540-d86f481c4bee","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-21T10:42:00","review":"I rented a 15x30 inside unit for about 5 months.  Super clean grounds, loading area, hallways, bathroom and the rented space. Efficient and friendly staff. Rose checked me in and Paula checked me out. Nice people that show pride in the place and their work. My needs went over a monthly period by a few days and they prorated the rent back by the day fairly.  Best of class compared to the “Orange Lighthouses”.","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Marty L."},{"reviewId":"fc767460-46fb-4158-bdeb-f60e0ef18002","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Extra Space Storage. We deeply cherish your recommendation to your friend.","replyTime":"2025-03-21T09:07:00","review":"Very kind and recomend nice option. I would like to introduce to my friend Extra Space Storage.","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Aesim J."},{"reviewId":"a31e88a1-c776-4ba3-924e-dcc1af024ead","range":0,"rating":2,"reply":"We apologize for falling short on the size of our units and ceiling height. Please feel free to reach out to us at (425) 519-9505 to discuss your concerns further.","replyTime":"2025-03-20T08:52:00","review":"The units are kinda small, the ceiling is really short","source":"Google","submissionTime":"2025-03-19T00:00:00","userName":"Isaac M."},{"reviewId":"814697ea-6490-4123-9c9c-57d13ded6b90","range":0,"rating":5,"reply":"Thank you for your review. We greatly appreciate your positive feedback and are glad to hear about your experience with Paula at Extra Space Storage.","replyTime":"2025-03-18T09:47:00","review":"Paula was amazing! She helped me the same day and found the perfect unit for all my needs—no upselling or unnecessary fees. The customer service was wonderful, and I highly recommend this facility to anyone looking for a clean, accessible, and safe storage space.","source":"Google","submissionTime":"2025-03-17T00:00:00","userName":"kai h."},{"reviewId":"7288d15d-de15-419c-b1fc-8c409d26fc25","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear that Paula provided you with a pleasant experience at our Mountlake Terrace storage facility.","replyTime":"2025-03-16T13:53:00","review":"Paula from the Mountlake Terrace storage made us feel welcomed explaining everything to a perfect detail answer all of our questions in a very friendly matter\nThank you for making an stressful time pleasant","source":"Google","submissionTime":"2025-03-16T00:00:00","userName":"alma r."},{"reviewId":"3570cdde-1f8e-4071-8ced-003ff0b3768d","range":0,"rating":5,"reply":"Thank you for sharing your experience at Extra Space Storage. We are utterly delighted to hear about your positive feedback on our facility and staff.","replyTime":"2025-03-14T14:15:00","review":"Relatively new facility, in great condition, staff has been excellent, lots of carts available. A+","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Brandon P."},{"reviewId":"62de7179-0bc5-410c-b616-29b5d9bb8eb9","range":0,"rating":4,"reply":"We greatly appreciate your positive feedback on Paula's assistance during your move-in process. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2025-03-12T16:02:00","review":"Paula was great for an easy move in and straightforward lease","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Blake F."},{"reviewId":"53366bd1-a6d0-4010-827d-8fe36edcc404","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage. We're glad to hear that you find the space clean and easy to access, and that our staff is terrific!","replyTime":"2025-03-06T12:18:00","review":"Our organization uses this unit and we love it. The space is clean and easy to access, and the staff is terrific!","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Karen C."},{"reviewId":"f1d705d7-84b4-4098-9396-30be9f7fe389","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Paula Freeman! We sincerely value your feedback.","replyTime":"2025-03-03T12:00:00","review":"Paula Freeman is awesome!! She is so genuine and extremely helpful! I feel very comfortable keeping my stuff at this location as well as coming on my own as a woman to go to my unit, which I couldn’t say for my last place.","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Bree M."},{"reviewId":"0039bf8b-5cd5-4800-aa1d-17aa6db26d62","range":0,"rating":5,"reply":"We are ecstatic to hear that Paula was very friendly and extremely helpful. Thank you for sharing your experience with us!","replyTime":"2025-02-22T12:06:00","review":"Paula was very friendly and extremely helpful. highly recommend","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Aymi R."},{"reviewId":"c0a70594-85fe-4eba-b981-752711767a67","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're glad to hear you had a pleasant experience with our staff and found our storage site well-maintained and clean. Thank you for sharing your experience!","replyTime":"2025-02-22T14:01:00","review":"Staff was friendly and knowledgeable. Storage site very well kept up and the unit it self is clean.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Christina H."},{"reviewId":"c28e0f54-86a5-4dca-b193-9ea8edb9b4b4","range":0,"rating":5,"reply":"We are grateful for your positive feedback, Gabe! Paula will be delighted to hear your kind words. Thank you for choosing Extra Space Storage. ","replyTime":"2025-02-20T08:05:00","review":"Paula was such a great help and very sweet. The units are very clean and secure and leasing was super simple and convenient!","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Gabe O."},{"reviewId":"d33d0140-765f-4801-8734-249066652e8d","range":0,"rating":5,"reply":"We are excited to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-02-18T08:01:00","review":"A pleasure!","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Nicolai P."},{"reviewId":"df15e3d0-e3d3-4efd-a01d-e6c09e2a1b73","range":0,"rating":5,"reply":"Your positive experience with our exiting service is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2025-02-15T10:57:00","review":"Super helpful exiting service for my friend’s Dad’s space.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Ian K."},{"reviewId":"80ba9d6e-89bf-4c2e-85fa-a4c5df1b9750","range":0,"rating":5,"reply":"Thank you for your review, Jacob. We're thrilled to hear that Rose was able to assist you with your storage unit.","replyTime":"2025-02-14T14:18:00","review":"Rose was very nice and friendly helping me get my storage unit squared away.","source":"Google","submissionTime":"2025-02-14T00:00:00","userName":"Jacob M."},{"reviewId":"b18bc5a3-08b3-43d7-bf84-dfb096a2d68f","range":0,"rating":5,"reply":"Hi Conor, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2023-04-24T14:23:00","review":"Excellent customer service, easy to get set up. Holds my stuff.\n\n2025 Update: Customer service still excellent, easy to close my unit as well as set it up!","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"Conor O."},{"reviewId":"086ff75a-b2f2-4a49-9bc5-0921869a4e80","range":0,"rating":5,"reply":"Thanks for the positive feedback! We appreciate your kind words about Paula's service.","replyTime":"2025-02-08T14:20:00","review":"Paula gave us top shelf service! Thank you very much.","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"Jay D."},{"reviewId":"7f7b887e-e9d0-4a12-a920-bba4e4fc9227","range":0,"rating":5,"reply":"We're overjoyed to hear about your outstanding experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-02-06T12:53:00","review":"I rented a storage unit here for nearly six months, and my experience was outstanding. The facility was always spotless, and I had complete peace of mind knowing my belongings were secure. Paula provided exceptional service—she consistently went above and beyond to accommodate my needs. If you’re looking for reliable storage, I highly recommend Extra Space Storage. Be sure to ask for Paula!","source":"Google","submissionTime":"2025-02-05T00:00:00","userName":"Chastity K."},{"reviewId":"393e6050-bf93-4358-a782-b9617cf2d128","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for choosing Extra Space Storage.","replyTime":"2025-02-03T13:29:00","review":"Clean unit, friendly service.","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Sevil T."},{"reviewId":"734a0197-2d49-46fa-8f9c-3def93949334","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Paula at Extra Space Storage. We're glad that Paula was able to answer all your questions quickly and provide helpful suggestions to ensure you had the best experience possible. It's great to know that you found our pricing competitive and our facility clean and well-lit. We appreciate your 5-star rating and recommendation, and we're happy to have you as a customer.","replyTime":"2025-02-03T15:29:00","review":"Paula helped set up my storage unit. I highly recommend working with Paula.  She answered all my questions quickly and is lovely to work with. The pricing was very good and she suggested many things that helped me get the best experience. I called several other companies, but Paula was by far the best to work with. The facility is spotlessly clean and well lighted. 5 stars for Paula!!!","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Dennis D."},{"reviewId":"40120882-5893-473f-9809-12f736aa1e52","range":0,"rating":5,"reply":"Your positive experience with Paula is greatly appreciated! Thank you for recommending us.","replyTime":"2025-02-01T12:13:00","review":"I got to share my very first renting experience with paula! She was very informative and honest with showing me around and the environment. She made me very comfortable and definitely sold me on getting a unit here. ?? I would 100% recommend coming here! Thanks!","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Princess T."},{"reviewId":"639b1041-bf61-4f63-8b95-ba1b6ca732b4","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We're privileged to hear that you found our storage facility clean and our service friendly.","replyTime":"2025-01-30T08:10:00","review":"Clean, friendly service!","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Steve J."},{"reviewId":"d6121cbd-81c5-42d3-9a5f-8d3c039f9def","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you had a wonderful experience with our storage unit and friendly staff. Thank you for sharing your feedback with us.","replyTime":"2025-01-25T12:13:00","review":"Wonderful storage unit! Friendly staff","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Byanka C."},{"reviewId":"3f184749-e59e-4954-87f1-4d3f48d24720","range":0,"rating":5,"reply":"Thanks for your wonderful feedback! We're glad to hear you found our storage facility clean, accessible, and affordable. Our staff is always here to help.","replyTime":"2025-01-25T17:10:00","review":"Super clean with easy access and extremely affordable. Great friendly and helpful staff. Using the app to open the gate and doors is incredibly convenient.","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Qwase Z."},{"reviewId":"2da5616c-77a8-4d68-a67c-0714cacfb901","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-22T12:16:00","review":"Very clean. Staff is very helpful every time I call or come.?","source":"Google","submissionTime":"2025-01-22T00:00:00","userName":"Marikaye K."},{"reviewId":"79423824-699c-458d-acb2-8cbc43663fbd","range":0,"rating":5,"reply":"Thank you for your feedback. We strive to improve based on your feedback.","replyTime":"2025-01-22T12:17:00","review":"Clean, friendly, easy access. My only issue is that, at no time during the sign-up, did anyone tell me that the initial rental cost was a promo and would increase in three months.","source":"Google","submissionTime":"2025-01-22T00:00:00","userName":"Sharon L."},{"reviewId":"6c1de0a6-c591-449d-ad9e-3b0fd2d85fbf","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with renting at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-22T13:21:00","review":"This was the easiest time I’ve ever had renting anything! The lady on the phone was so informative and locked in the REALLY low rate we found online. The assistant store manager, Paula, was so kind and explained everything we needed to know about the rental. She was honest and made renting quick and painless! The rental facility was very clean too!","source":"Google","submissionTime":"2025-01-22T00:00:00","userName":"Cherese S."},{"reviewId":"64be337c-4fdd-4c2e-a5bb-d85a5d706eb3","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are delighted to hear about your positive experience with our employees. Thank you for sharing!","replyTime":"2024-12-26T18:22:00","review":"This is one of the best storage units I’ve stored my things at! It is a very clean and super well-lit which is helpful. Sometimes storage units can be dusty and have an odor but thankfully they have no odor and they always make sure to keep it clean! There’s lots of carts for multiple people to use when coming to store stuff or take stuff out of your unit. The staff here is amazing, super friendly and very helpful! Paula was the one who helped me get in and helped me move out of my storage and she was always great and super nice! Thank you Paula and the rest of Extra Space Storage !","source":"Google","submissionTime":"2025-01-21T00:00:00","userName":"Guadalupe G."},{"reviewId":"5aaf9654-d442-4532-81fc-c8fd3c097a98","range":0,"rating":5,"reply":"We're happy to hear you found our storage facility very clean and secure. Thank you for your feedback.","replyTime":"2025-01-21T14:23:00","review":"Very clean and secure.","source":"Google","submissionTime":"2025-01-21T00:00:00","userName":"Connie H."},{"reviewId":"49119f47-bdb5-45ee-8d6e-393d57600500","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had a positive experience with our storage unit and staff.","replyTime":"2025-01-18T12:57:00","review":"We love this storage unit! Friendly staff, safe location, and clean facilities. Paula is a gem. 10/10 recommend this storage unit to everyone!","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Marisa C."},{"reviewId":"a55b946e-c6ed-4020-87e4-834a1214980a","range":0,"rating":5,"reply":"Your review is appreciated. We are honored to hear about the great customer service provided by Paula. Thank you for sharing your experience with us.","replyTime":"2025-01-18T14:24:00","review":"Customer service is great and welcoming. Paula gave us great service and is very polite.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"kevin c."},{"reviewId":"b3fa3b53-3f0e-41fa-9280-48ac9d8691c2","range":0,"rating":5,"reply":"We're delighted to hear that Assistant Manager Paula Freeman was very helpful and informative. Thank you for sharing your experience with us.","replyTime":"2025-01-18T16:34:00","review":"Assistant Manager Paula Freeman was very helpful and informative","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Riss B."},{"reviewId":"15fc4074-8dd2-4961-84be-6ee137265260","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We're glad to hear you find our facility convenient, secure, and clean. We appreciate your recommendation to others.","replyTime":"2025-01-19T09:03:00","review":"Convenient, easy access, secure. The office staff members are helpful ! Great facility. Clean and nicely lit. I appreciate the option to pay in advance/longer term contract, rather than monthly. I have recommended the location to others. Good value.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Shelley W."},{"reviewId":"b7c77ca8-b668-46dc-99ed-aeecd7ccc384","range":0,"rating":5,"reply":"We're glad to hear you had a great experience storing your things with us at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-01-11T12:21:00","review":"Extra Space Storage was a great place to store all my things. Safe, well-lit, clean. I would use them again.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Morgan"},{"reviewId":"2e1be986-d6b5-4293-8122-5402276a0a09","range":0,"rating":5,"reply":"We are ecstatic to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback! We're glad that Paula was able to provide you with excellent customer service, covering all the necessary details and answering your questions. It's wonderful to know that you felt comfortable and appreciated the cleanliness and security of our facility. We truly value your recommendation to friends and family.","replyTime":"2025-01-12T08:40:00","review":"I truly had a great experience getting my storage space setup. Paula went above and beyond to cover all details, policies and rules of the facility.  She was very patient and engaging. I felt comfortable asking questions and would highly refer friends and family to use ExtraSpace Storage based on the cleanliness,security and Paula's professionalism.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Prince N."},{"reviewId":"c1b8502a-3c99-48bf-9263-ec6c690aa516","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on Paula's helpful service. Thank you for sharing your experience with us.","replyTime":"2025-01-09T11:21:00","review":"Paula was very nice and helpful. She helped me get started without any issues.","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"Sanjana G."},{"reviewId":"d7bc1f86-f527-4d31-a31a-185fb49c5bb2","range":0,"rating":5,"reply":"We're glad to hear you found our staff friendly and helpful, and our facility clean with easy access. Thank you for sharing your positive experience!","replyTime":"2025-01-03T08:58:00","review":"Friendly and helpful staff,\nplace is clean, easy access from the app or using the code.  highly recommend !","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Jonathan R."},{"reviewId":"cd4d22b3-d04d-411d-b30e-c0cebe21a656","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Great to hear you had a positive experience with our facility and customer service. Thank you for sharing your thoughts!","replyTime":"2024-12-12T14:33:00","review":"Great place, awesome customer service, clean facility, great promotions and prices for units.","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"byung c."},{"reviewId":"8f5a6673-7a61-464d-81eb-dd479ed848ff","range":0,"rating":3,"reply":"We apologize for any misunderstandings. Please contact us at (425) 519-9505 to discuss your concerns. We strive to provide clear information and would like to address any issues you experience. Your feedback helps us improve our service.","replyTime":"2024-12-09T11:18:00","review":"All I can say do yoy homework before you step in to this particular storage. They tend to miss represent numbers and obviously they try to upsell insurance coverage the so called mandatory policy implies on newbies to lease space with them.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Mohammad T."},{"reviewId":"76a15acd-8992-4f79-b667-36fced7429ac","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We greatly appreciate your feedback.","replyTime":"2024-12-06T09:52:00","review":"I only had a unit for 4 months, but they give good deals and when I closed out my account, it was an extremely smooth process. Thanks for storing my stuff!","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"Justin C."},{"reviewId":"71e350a0-b871-4de8-80fa-3610823b2161","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience at Extra Space Storage, Nai. Thank you for sharing your feedback. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-12-04T10:18:00","review":"The best storage experience I’ve had! Rented in the morning, got a lock/code/key all waiting for me later that day, in a clean storage unit. Friendly staff and reasonable prices all made this a great storage solution! Definitely recommend!","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Nai"},{"reviewId":"c0d32315-54f7-4994-b13f-78088bc60a7b","range":0,"rating":5,"reply":"Your positive experience with our heated storage and friendly staff is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-12-04T09:42:00","review":"Just rented a storage unit, fair prices for heated storage and friendly staff!","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"JD T."},{"reviewId":"09e85bc8-4eb1-4356-bd7d-284f183924a4","range":0,"rating":4,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-30T16:27:00","review":"I Like Extra Space Storage a lot. Not only the staffs are so nice and friendly but also the building itself is so clean, tidy and convenient to load in and out my stuff. The only thing that I don't understand about is..when I made downsize my storage from 10x15 to 10x5 they charged me twice? Hopefully they could fix this ASAP !","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"DS. H."},{"reviewId":"22532c65-8fa7-4da5-af0b-d667b075c095","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your excellent experience with our service and friendly staff. Thank you for sharing your feedback!","replyTime":"2024-11-08T11:34:00","review":"Excellent service and friendly leadership. The front desk is fast and very helpful.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Marvin S."},{"reviewId":"381240e2-927f-41a7-bf10-736201b5529f","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-06T16:57:00","review":"I rented a unit for months and I could not be happier. The folks at the front are kind and nice and the units are practically brand new. Super grateful for a lovely stafff","source":"Google","submissionTime":"2024-11-06T00:00:00","userName":"Mohaimen K."},{"reviewId":"d2a41f25-4999-4c47-a7c0-9a1a84ba508c","range":0,"rating":4,"reply":"We're absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-06T18:38:00","review":"Was very clean and not so expensive had no issues the\n1&1/2 years I rented would recommend no homeless living\nBut stable hours with easy access","source":"Google","submissionTime":"2024-11-06T00:00:00","userName":"K W."},{"reviewId":"cb2bbada-98f2-4803-8b6f-49be7d08a2da","range":0,"rating":5,"reply":"We're privileged to have made your moving process easy! We think Ty is great too! Thank you for taking the time to share your experience with us.","replyTime":"2024-10-30T14:15:00","review":"Was a quick easy process! Working with Ty was great. Moving is no fun he made it easy peasy!","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Kelsey T."},{"reviewId":"dd9dc10a-b4f9-45a3-a46f-b7d4390e4453","range":0,"rating":5,"reply":"We are glad to hear you had a great experience with our customer service. Thank you for sharing your feedback.","replyTime":"2024-10-22T11:46:00","review":"Just rented a space.  I received a phone call from a customer representative.  Customer service is great","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"Betty R."},{"reviewId":"1d7c9080-ca65-434a-8850-cdbcb5cdcc20","range":0,"rating":5,"reply":"We're privileged to hear that our storage facility will work great for storing your company's inventory. Thank you for your wonderful feedback.","replyTime":"2024-10-19T13:34:00","review":"Clean and safe storage facility. It will work great for storing my company’s inventory.","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Teri C."},{"reviewId":"4384d91e-6c71-4b33-a427-54878e3d7c36","range":0,"rating":5,"reply":"We're pleased to hear that our office lady was able to assist you promptly and efficiently in resolving the issue with your unit size. We understand how important it is to have the correct storage space, especially when you're under time constraints. We appreciate your patience and are glad we could provide you with the right unit without any additional hassles or fees. Thank you for choosing Extra Space Storage and for taking the time to share your positive experience!","replyTime":"2024-10-18T08:02:00","review":"After signing up online I arrived to claim my unit only to find out it definitely was not the size advertised AT ALL In fact it was 3' shorter than what I had paid for. The office lady was super helpful in getting me the right one with absolutely no hassles or fees or time wasted. This was huge due to my time constraints. I would easily recommend them to anyone. Thank you so much for your help!","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"Jeremy H."},{"reviewId":"6a6fa784-a5e9-4a8f-81a1-3e2b245e0677","range":0,"rating":4,"reply":"Your positive experience is greatly appreciated. We are glad to hear that you find our facility clean, well-maintained, and safe. Our staff works hard to ensure a friendly atmosphere and maintain an adequate supply of carts for our customers' convenience. We understand your concerns regarding rate increases and appreciate your feedback. Thank you for sharing your thoughts and for choosing our facility for your storage needs.","replyTime":"2024-10-16T17:15:00","review":"Clean and well maintained. Friendly staff. Always enough carts on hand to move between car and unit. Feels very safe and is never crowded.\nKeep in mind the $29 admin fee to open a rental will eat into the first month discount. Two rate increases in 18 months. $71/month felt like a good deal for a 5x10 space but that only lasted 4 months before there was an increase to $89/month. That lasted 9 months before they increased the rate to $101/month. They notify rate increases via postcard.\nGreat place, but definitely keeping up with inflation.","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Laura W."},{"reviewId":"0430d1d9-8e73-41b2-b768-9c5a773716b0","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Matt! We're glad to hear that your experience with Extra Space Storage has been smooth and convenient. Thank you for choosing us for your storage needs.","replyTime":"2024-10-08T14:44:00","review":"So far my experience with extra space  has been a good experience. It wasn't hard to sign up and pick the units that I needed for a move. I want online to their web sight chose what size I thought I was going to need and filled out the question form made the payment and was notified in a few minutes that the unit was ready for me to go and use. I didn't need the lock that was provided so I took that in to the office and tuned it in for a credit on my account. Office staff was very friendly and helpful.","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"matt b."},{"reviewId":"3577fd33-a786-43cc-9c8c-f216f09688de","range":0,"rating":5,"reply":"We're privileged to hear that you found our location great, clean, and convenient. Thank you for the positive feedback!","replyTime":"2024-09-27T16:02:00","review":"Great location; very clean and convenient. Staff was helpful and agreeable. Great deal!","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Cindy M."},{"reviewId":"5dc85579-3ff7-440e-8c71-2f50c56322ea","range":0,"rating":1,"reply":"Thank you for sharing your concerns. We apologize for the issues you've experienced while storing your valued belongings with us. We take your feedback seriously. Please contact us at (425) 519-9505 to discuss this further.","replyTime":"2024-09-26T09:55:00","review":"Do not rent from them. I went to my storage this morning to find my lock had been cut, every single box was torn open. Priceless family memorabilia is gone forever. It will take days to repack and report what is missing to the police. We were not the only ones waiting to file a police report this morning. A couple around the corner had also been broken into, this was their 2nd time getting robbed here. The thieves did not cut their locks instead they climbed through the opening at the top of unit. Every time I come here, it's always something, either the gate is not working properly or the doors to enter are down, always something! There are homeless walking the halls, bathing in the bathroom. There has been dog poop and kibble in the hallway for over a week, just left there, staff just walks around it. I won't be shocked when rodents become yet another issue here. I've been renting since April of this year and by the July they raised my unit's price by 30.00\nSteer clear. Too many break ins-too costly- unclean.","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"Crystal C."},{"reviewId":"c863e8b7-983a-4bcd-8c3b-080fbc73f966","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Chris! Rose and the team are thrilled to hear your kind words.","replyTime":"2024-09-11T11:18:00","review":"After my experience at secure space storage this place is a slice of heaven... The place is immaculately clean the employees are just awesome Rose is top notch can't say enough about this place","source":"Google","submissionTime":"2024-09-11T00:00:00","userName":"Chris G."},{"reviewId":"d4e90d18-38f0-42ed-a97c-5f00fa057d19","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Greg Smith! Thank you for sharing your experience with Extra Space Storage Mountlake Terrace.","replyTime":"2024-08-19T18:40:00","review":"Extra Space Storage Mountlake Terrace has been an awesome experience! Very helpful and kind staff made things easy. Very happy with this storage facility","source":"Google","submissionTime":"2024-08-19T00:00:00","userName":"Greg S."},{"reviewId":"2ed084da-77cd-4c4c-b6e7-3328afb51721","range":0,"rating":5,"reply":"We're glad to hear that Store Manager Rose Burelison was very professional and polite. Your feedback is incredibly valuable.","replyTime":"2024-08-10T15:05:00","review":"STORE MANAGER ROSE BURELISON WAS VERY PROFESSIONAL AND VERY POLITE TOOK THE TIME TO EXPLAIN ALL CONTRACTS AND POLICIES!","source":"Google","submissionTime":"2024-08-18T00:00:00","userName":"James P."},{"reviewId":"651d6f84-61e3-4c57-8342-6b6a46d3ec65","range":0,"rating":5,"reply":"We deeply cherish your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-08-03T12:27:00","review":"Great service great information just all around great !!!!","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Katherine C."},{"reviewId":"8b7d2c54-867a-4ff6-8b39-c14945082bd0","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"DON'T STORE HERE! Our unit was broken into (apparently this happens often) and the response we have had when calling in to report it has been FAR from encouraging.\n\nThere are no cameras on the actual units, and there's only one person there to look at film so all we're left with is \"I'll let you know if I find something\" but there's zero sense of urgency or alarm that this happened.\n\nWhen I first called I was told another person had reported a break in close to our unit. The lock we bought from them had been cut, and if we're close to another break in- this is likely something that happened at the same time and should have been discovered if anyone had checked. They don't even offer a free lock to replace.\n\nWhen we opened our unit we also find something that wasn't ours.. which tells me someone inside is potentially breaking into multiple units and may just be transferring stuff. Again, no sense for any concern on their end or an attempt or follow up on who the missing item belonged too-- which doesn't inspire any confidence in finding the items that belonged to us. And likely means they're still in another unit inside somewhere. Which they won't do anything about.\n\nWhen you ask why they don't have video footage on the units, we were told they used to have them (pretty sure that's a lie) but that customers were complaining that it felt like an invasion of privacy as they could see what we were storing.\n\nThis of course makes zero sense as they have cameras on the entrances so they can see what you bring in regardless. And im 100% sure if you talked to the people who rent here and have had stuff stolen everyone would happily lose the privacy for some ACTUAL security.\n\nComplete waste of money to pay to have all your stuff disappear. And frustrating the only real \"security\" is to pay them extra for insurance.. which just means paying more with no increased peace of mind your stuff will be there when you get back.\n\nDisappointing to say the least. The rest of our experience had been just fine but now we no longer want to be here.","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"Brittany J."},{"reviewId":"7aa9da81-f74a-4c56-93f3-f864e5a35efd","range":0,"rating":5,"reply":"Your positive experience is appreciated. Thank you for taking the time to provide feedback.","replyTime":"2024-07-31T09:32:00","review":"Very easy to sign up online. Contactless registering.\nThe place is clean and organized.","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Johnny"},{"reviewId":"57874a67-cb74-4c0e-8a9a-0d615d1dd489","range":0,"rating":5,"reply":"We are thrilled to hear that Rose was very helpful and knowledgeable. Thank you for sharing your experience with us.","replyTime":"2024-07-29T12:52:00","review":"Rose was very helpful and knowledgeable. I was impressed with her service.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Joan R."},{"reviewId":"06c14490-29f6-4cc2-99aa-ed3578f51b26","range":0,"rating":5,"reply":"We are thrilled to hear that Rose was quick to help you and provide the answers you needed. Thank you for sharing your experience with us!","replyTime":"2024-07-29T12:53:00","review":"Walked in with a few questions and Rose was quick with answers and helping me navigate through getting exactly what I needed.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Jennifer R."},{"reviewId":"1fa028d4-2881-4d2e-acae-237be24605a0","range":0,"rating":1,"reply":"We sincerely apologize for any inconvenience you experienced, Thomas Drouin. Your feedback is extremely valuable to us, and we take your concerns about security very seriously. We understand how distressing it can be to have your belongings compromised, and we want to assure you that we are committed to addressing these issues. We would greatly appreciate the opportunity to discuss your concerns in more detail and explore potential solutions. Please feel free to reach out to us at (425) 519-9505 at your earliest convenience. Our team is ready to listen and work with you to address your concerns and improve our security measures.","replyTime":"2024-07-30T06:50:00","review":"DO NOT RENT HERE!!\nWe rent two spaces at this location. Though the staff is great, the security is EXTREMELYELY lack. We were broken into an had some valuable items taken. Though you punch in your security code to gain access to the parking area and the building, you do not have to do so to gain access to your floor. Yes, they have security camara, but they only cover the elevator area. To top it off, the emergency exit stairwells are not even alarmed. The perps broken into our unit by climbing through a small gap between the ceiling and the door (must have been one skinny meth head). Once inside our unit, they removed the nuts that held the lock mechanism in place. What genius didn't think to use a dremel on the bolts so the nuts couldn't be removed? The topper is they allow 24/7 access to the building, even though the staff is only there Monday through Saturday from 9:00am to 6:00pm. Seriously, DO NOT store your stuff here. This is \"cash cow\" for the owners who are putting in the minimum amount of security.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Thomas D."},{"reviewId":"a4371fc1-f30c-47d1-8b7d-3ddbf1dffc96","range":0,"rating":5,"reply":"We're delighted to hear that your stuff was well taken care of at Extra Space Storage! Thank you for taking the time to share your positive experience.","replyTime":"2024-07-24T16:25:00","review":"Watched all my stuff and never had any issues!","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Miles T."},{"reviewId":"06223eeb-c4c9-4f14-8276-3770dfea1332","range":0,"rating":2,"reply":"We apologize for falling short in communicating our pricing structure clearly. We will work on improving our notification process to ensure our customers are informed of any changes in advance. Thank you for bringing this to our attention.","replyTime":"2024-07-18T07:44:00","review":"Sure would of been great if there was a side note on the website saying that the price listed is only for the first 3 months or at the very least  send out an email notifying that the price is increasing the following month  instead of just \"surprise! Now you gotta pay more\" when you go to pay your bill next","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"N S."},{"reviewId":"331df162-d036-4b7e-9024-01fba400be38","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! We strive to provide a clean and convenient storage facility for all our customers. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-26T15:10:00","review":"Just signed a lease for a storage unit. The facility is SUPER clean and conveniently located.  The gentleman who assisted me was very helpful. Two thumbs up!!","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Carolyn E."},{"reviewId":"1d912121-be51-46fa-8f56-a4af6a9b1ce4","range":0,"rating":5,"reply":"Your positive experience is our top priority. Thank you for recognizing our team's kindness and knowledge. We're here to help with all your storage needs.","replyTime":"2024-06-22T15:27:00","review":"The people are so kind and knowledgeable about the area. Found to be very help full.","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"Marikaye K."},{"reviewId":"68743719-1229-49b0-b56f-cf09bcc73a57","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience at our Mountlake Terrace location. Thank you for recommending us and for your kind words about our staff. We strive to provide excellent service and ensure the safety of your belongings. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-30T13:18:00","review":"10/10 highly recommended the Mountlake Terrace location. Conveniently located right off the free way. It’s a very nice, brand new yet affordable facility and the staff we’ve interacted with have been above and beyond friendly and helpful. I didn’t catch her name but the lovely lady that was working Thursday May 30th during the day (around 12:30p) was an absolute pleasure to do business will. We had an issue with our lock sticking and she was able to help us resolve the issue quickly and efficiently. She also noted that our locked had changed from the night before and was going to call to ask about it which made me feel like our stuff is safe and secure there. After having a rough morning that day she really helped make the rest of the day better. Thank you!!","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Dustin A."},{"reviewId":"634a9f20-4a83-4531-842b-d22c51881a5b","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you found our units helpful, nice, new, and clean! Thank you for the positive review.","replyTime":"2024-05-31T17:23:00","review":"Very helpful.  Nice, new and clean units!","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"molly b."},{"reviewId":"41617596-971f-4347-b1d4-f5102a3125df","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Joseph. We understand your concerns about the cost of living and will do our best to keep our rates stable for as long as possible. We appreciate your feedback and value your business.","replyTime":"2024-06-01T09:43:00","review":"Extra Space Storage's customer service is easy to work with and are very accommodating and the facilities are excellent. Though I do hope the rent will remain where it's at for a least 6 months to a year as the cost of living seems almost out of control.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Joseph M."},{"reviewId":"61fc22e3-c2c5-493e-93c0-aee5fc4e8ca1","range":0,"rating":5,"reply":"Thank you for your review, Kdub! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-06-29T11:49:00","review":"This is by far one of the nicest storage places I’ve been too","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"KDub"},{"reviewId":"fc2d5ebd-b2cc-4c47-af5e-08917c03542e","range":0,"rating":5,"reply":"We are delighted to hear that you had a great experience at Extra Space Storage in Mountlake Terrace. Thank you for recommending us and for your positive feedback. We look forward to continuing to provide you with excellent service.","replyTime":"2024-05-30T14:03:00","review":"Extra space in Mountlake terrace is great! Everyone who has helped me from moving in to any questions or concerns has been above and beyond in friendly and helpful. I would 10/10 store my things here and recommend them. It’s nice and new everything works great too and good location. Prices were affordable too I like how they had the option to pay for months in advance for a good deal it’s nice not having to remember another bill every month.","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Jamie E."},{"reviewId":"6b77191b-f48d-4867-b6d4-d711954b8a90","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We are thrilled to hear that your move-in experience was easy and that you found our staff helpful. We take pride in keeping our facilities clean and in a convenient location.","replyTime":"2024-05-21T10:49:00","review":"Easy move in, clean and helpful staff. I like the location.","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Linda C."},{"reviewId":"81b6fb4a-7280-4f4b-bb00-1be5a2957b88","range":0,"rating":3,"reply":"Hi Norseforse! Thank you for the review. It's great that our team has been friendly and helpful. We are sorry you were not informed of our rate changes. We will be sure to review your feedback further internally. If you ever need anything don't hesitate to give us a call at (425) 519-9505 or stop by the facility! ","replyTime":"2024-04-30T15:07:00","review":"Three stars because the facility is clean and nice and it’s easy to access your unit with elevators and large carts, decent security features, and staff are always friendly and helpful. Minus two stars because their pricing & rate increase practices are shady AF.\n\nPromo pricing to attract new customers is standard everywhere. I took advantage of a move-in special online (reserve & pay online and get a month free) and I expected to pay the reasonable rate that’s advertised every month after that. At least for a while. Everyone does. Three months later I got notice by postcard in the mail (not by phone or email they use for everything else) that my “promotional pricing is ending” and my rate went from $65 to $89 overnight.  It literally went from affordable to unaffordable overnight. I didn’t have any other “promotional pricing” besides the first month move-in deal. Apparently this is standard practice for Extra Space Storage in general. The BBB website has numerous complaints for the exact same tactic. Turns out nobody likes the old “bait & switch.”\n\nIt’s too bad they operate that way because I otherwise really liked the facility. Had they (a) waited a reasonable amount of time before jacking up rates, (b) were honest and CLEAR about pricing, and (c) raised rates by a less drastic percentage, I would have stayed. So would the friends I referred there after I first moved in.","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"NorseForse"},{"reviewId":"40585089-e05f-4462-b87c-640a3775c97a","range":0,"rating":2,"reply":"Thank you for sharing your feedback with our team, Matthew. We're sorry you had a negative experience. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give a 30-day written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.","replyTime":"2024-03-18T09:21:00","review":"Place is very clean and new.   Problem I have had is the constant rate raises what seems like every three months, maybe four on schedule.   Has happened with two units I have rented.    Same schedule it seems.     Would be better off finding a company/facility that does not constantly raise their rates on you.      Local staff is good though.","source":"Google","submissionTime":"2024-03-17T00:00:00","userName":"Matthew L."},{"reviewId":"f0b0b7e2-1ff2-4b3a-999b-03cd8948e1ce","range":0,"rating":4,"reply":"Hi Cassidy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2024-03-13T08:10:00","review":"Not 24 hours, and if you accidentally stay past ten they will call and tell you that you can only access you unit during office hours. There never anyone in the office. I've been wanting to upgrade to a larger unit because Is too full but I can never Catch anybody in Office","source":"Google","submissionTime":"2024-03-12T00:00:00","userName":"Cassidy M."},{"reviewId":"958f6cb6-7132-4d6c-90d0-06c72bec1837","range":0,"rating":5,"reply":"Hi Lisa, thanks so much for your review! We are thrilled to hear your experience with Rose was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2024-03-11T11:37:00","review":"Rose was very informative and nice in introducing us to the unit and service.  The price, location, access to the building, access from I-5, all is perfect for us.  Thank you and I look forward to working with Extra  Space for many years!","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Lisa O."},{"reviewId":"74e77d26-e6fc-4d2f-a6cf-6a6638b8d0a2","range":0,"rating":5,"reply":"Thank you for your review, Witchychic! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-02-29T07:02:00","review":"Clean! greatly taken care of and Safe!","source":"Google","submissionTime":"2024-02-29T00:00:00","userName":"Witchychic 8."},{"reviewId":"1cfa41ab-489b-4778-abd9-9fceb8182670","range":0,"rating":5,"reply":"Hi Joseph, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-12T08:24:00","review":"This is a very clean and well maintained storage facility with excellent options for new customers. The staff are extremely friendly and helpful.","source":"Google","submissionTime":"2024-02-11T00:00:00","userName":"Joseph W."},{"reviewId":"b8d0ef3d-bc03-49e1-9761-60a536284d6b","range":0,"rating":5,"reply":"Hi Dana, thanks so much for your review! We are thrilled to hear your experience with Rose was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2024-02-09T10:06:00","review":"Registration and personal attention from Ms. Rose B., manager was amazing and much appreciated.","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"Dana T."},{"reviewId":"84a9fd5a-e5fc-4179-8eef-3607060c11d4","range":0,"rating":5,"reply":"Hi Jeffrey, thank you for your review! We are happy to hear you had a positive rental experience with us and that you were met with a friendly and helpful team. We know our customers appreciate affordable facilities so we do our best to provide that. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2024-02-06T12:13:00","review":"Big thanks to Mountlake Terrace Extra Space Storage for making my storage experience so easy and convenient.  I shopped around at other storage options, including other Extra Space locations.  I was impressed with the friendliness/helpfullness of the staff at Mountlake Extra Space, as well as their affordable prices, and ease of load/unload at this building.  Unlike other storage buildings, they also have NO HISTORY of water leaks at Mountlake Extra Space.","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"Jeffrey W."},{"reviewId":"d44dda77-2a66-438c-911c-1de97b8fcffb","range":0,"rating":5,"reply":"Thank you for the kind words, Lucia. We're glad Rose was helpful, professional, and patient to work with! Our team is here to serve you, so give us a call at (425) 519-9505 if you need any future assistance.\n","replyTime":"2024-02-07T09:16:00","review":"Signed up two units with Dandid( uncertain if spell his name correctly or not)yesterday while Rose is out of office. He was very helpful and patience to guide me thru the entire contract,  payment process, and access way.  Extra Space do have friendly, professional staffs, as this is my 4 th location with them.\nWell appreciated !!","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"lucia w."},{"reviewId":"91307de2-335f-4434-b553-5a7c51a86eb6","range":0,"rating":5,"reply":"Thank you, Rodney! It's wonderful to hear you had a positive experience with us and that our team was helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (425) 519-9505 if anything comes up!","replyTime":"2024-02-06T14:28:00","review":"Nice facility, reasonable prices, very helpful staff, and a smooth experience.","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"rodney t."},{"reviewId":"f5995741-de04-4ec8-bbbc-51173b9a5901","range":0,"rating":5,"reply":"Thanks, Aaron! We are grateful to have you as a customer! ","replyTime":"2024-01-31T16:24:00","review":"Great","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Aaron H."},{"reviewId":"66e35346-50c1-42f3-a3fc-d3a94345fe7b","range":0,"rating":5,"reply":"Thank you so much for your kind words, Geist. We really appreciate you taking the time to share your experience with us. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2023-12-24T10:58:00","review":"Secure. A personal code is given to you when you sign up and you must use It for access through the gate and for access to the building. They will email you a map that shows you where your locker is, so pay attention. The place is very well lit, clean, has nice wide hallways and an elevator. If you’re in a wheelchair, this place will accommodate you quite nicely.  They also provide carts at the entrance which makes moving into the storage locker a cinch.  I signed up online. It was straightforward and easy.","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Geist M."},{"reviewId":"644967fc-70c5-40e4-875e-cdda640eceb9","range":0,"rating":5,"reply":"Hi Stephen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Rose! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-04T09:54:00","review":"Rose was super helpful getting us plugged into a space and listened to our needs and concerns.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Stephen S."},{"reviewId":"4df277a2-c0e8-4bde-a75d-615a5c726b2f","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, David. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything. ","replyTime":"2023-12-04T13:48:00","review":"This is my second time renting space with this company, and both times have been excellent experiences. Rose, who helped me get set up and decide which size unit would work best for me, was particularly helpful.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"David L."},{"reviewId":"65076d5c-827c-4020-84d0-c90c8d131dba","range":0,"rating":5,"reply":"Thanks for the kind words, Zachary! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (425) 519-9505 if you need anything.\r","replyTime":"2023-11-22T10:10:00","review":"This storage facility is definitely the best storage facility for miles. The staff is really nice and really professional plus the prices are competitive. I would highly recommend this storage facility.","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Zachary W."},{"reviewId":"cee69068-6570-4cad-8184-51e2e1251649","range":0,"rating":5,"reply":"Hi Kae, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-11T09:31:00","review":"Such a clean facility. Great space for the price.","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Kae N."},{"reviewId":"934375ef-870b-4267-9303-7f877167c983","range":0,"rating":5,"reply":"Zarianne, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n ","replyTime":"2023-11-01T08:06:00","review":"I talked to two different property reps who were both extremely helpful in getting me set up and get me keys to my unit. I really appreciated that there were actual people to talk to who could answer my questions.","source":"Google","submissionTime":"2023-10-31T00:00:00","userName":"Zarianne M."},{"reviewId":"d7bf8379-a6fe-4a66-9899-b80440e67bef","range":0,"rating":5,"reply":"Thank you, N.! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (425) 519-9505 if anything comes up!","replyTime":"2023-10-26T09:20:00","review":"The Mountlake Terrace, WA store manager and staff are awesome people to work with! They are very patience in helping me set up my account, showing me the available units and even taught me how to use the lock! I had a great experience at this store!","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"N. W."},{"reviewId":"c8670737-dbf0-4897-9f5d-92a74e95ce20","range":0,"rating":5,"reply":"Hi Robert, thank you for your review! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-04T12:24:00","review":"Super helpful and friendly staff, new clean and well lit facilities!","source":"Google","submissionTime":"2023-10-03T00:00:00","userName":"Robert C."},{"reviewId":"ef30c368-d288-47fd-98e0-ad546c638e74","range":0,"rating":1,"reply":"Hi Carol, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (425) 519-9505?\r","replyTime":"2023-09-21T09:13:00","review":"After moving into storage unit, only 2 weeks in I got robbed.","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Carol L."},{"reviewId":"705de1cf-f8c9-4ac8-97dc-35408489adc0","range":0,"rating":5,"reply":"We think Rose is great too! Thanks for the positive review, Hank. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-09-19T10:52:00","review":"very new facility and super clean. Manager Rose is great - handled all my questions from touring the facility, moving in, billing, to move out. Too bad I couldn't find anything close to the same level in my new place.","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Hank L."},{"reviewId":"3ceb53c8-2952-4701-8a9e-c5e2ca3e5a9f","range":0,"rating":5,"reply":"Thank you for the excellent rating, James! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything!","replyTime":"2023-09-11T10:16:00","review":"Quick easy to rent and very friendly helpful staff","source":"Google","submissionTime":"2023-09-11T00:00:00","userName":"James P."},{"reviewId":"7817ac22-f7a5-4c65-9f68-d77cb5febbf2","range":0,"rating":4,"reply":"Hi Paul, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-11T11:11:00","review":"Staff is friendly.  The place is clean and new. Smell new.   Reasonable price.","source":"Google","submissionTime":"2023-09-10T00:00:00","userName":"Paul B."},{"reviewId":"a99b17ff-17f4-440a-923c-5ee1bdee8fe7","range":0,"rating":1,"reply":"Hello Max, thank you for taking the time to share your feedback about your experience at Extra Space Storage. We understand your concerns regarding security and customer service. We prioritize the security of our customers and their belongings and aim to assist our customers as best we can in such unfortunate circumstances. We appreciate your feedback and will take it into consideration as we continue to improve our processes. Thank you for bringing these matters to our attention. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2023-08-23T17:03:00","review":"Summary: This facility is not properly secured and has experienced at least 3 break-ins within the past year. I would strongly suggest AVOID RENTING FROM THIS LOCATION (and possibly all Extra Space locations) given the poor response to repeated break-ins and their obvious \"profit maximizing at the customer's expense\" approach to running their business. Top issues:\n\n1.) The company refuses to more broadly share the fact that break ins are occurring at this location with renters, even with the high likelihood they were impacted(e.g. I had to discover my unit was broken into myself, they didn't notify me in any way. I also happened to randomly tell another renter who was on his way in to visiting his unit, and he also discovered his unit was broken into...so these events have had larger impact than they either know, or are letting on and in either case,  they have offered no proactive response to their customers). (IF YOU ARE A CURRENT RENTER GO CHECK YOUR UNIT!)\n\n2.) They will not commit to improving the security in any clear way...only vague non-helpful statements like \"we're looking into it.\" In speaking with the district manager they have also confirmed they won't be making any affirmative or public commitment in the future...only that they will do \"something.\"  That manager also mentioned adding a security guard \"won't happen\" (which I don't think she meant to share so honestly, because she later walked the statement back to a more moderate \"we'll evaluate all of our options...\".). The staff also basically ruled out that they won't be  adding camera's because  \"(paraphrasing)renters don't want their privacy violated by additional cameras\"...which is confusing to me because (as a renter myself) I also don't want my stuff broken into, damaged and stolen....so this honestly just felt like an excuse to not invest in more cameras\n\n3.) They are not particularly helpful in providing remediation in case your unit/property is impacted by break-ins/theft, beyond providing a free month and \"offering\" you to change units at your own expense. Oh and they also replaced my lock which was drilled out by the thief.\n\n4.) They overly burden their local individual running this location to handle all of the issues with this local store (including break-ins) and provide almost no additional support. The local manager was tasked with reviewing the entry/exit camera footage for each of the reported breakins, trying to track down the specific date and time of entry, which she had almost no time to do in addition to focusing on her other responsibilities. And according to the Police officer who took my report, the company has not been particularly cooperative with sharing the footage with the police.  This is not a criticism of the local person running the location, she is doing her best, but she is not set up for success by the broader company.\n\nI want to give an honest and fair assessment of this facility (and perhaps extra space storage in general). While the rates and move in process and pre-sale customer service were all fine, the problem with this facility doesn't emerge until you move in and have your unit broken into. Sure everyone you speak with is nice enough, but that doesn't really matter if the company and its policies don't really stand behind providing a good quality,/safe storage experience. Everything I have heard from the representatives of the company in response to this incident and my concerns confirm to me that they really don't care about their customers' experience or the safety of their property.   It's a huge PITA to change storage units, so I might be stuck here for a bit, but if you have not chosen to store your stuff here, do yourself a favor and CHOOSE SOMEWHERE ELSE!\n\nUPDATE (7pm): I called the number from the response below, which was an unhelpful waste of time. Don't be fooled by the meaningless corp speak from ExtraStorage. I provided detailed explanation of the problems and their response is a joke. They don't care about customers or your property at all. If my experience changes I will update this review.","source":"Google","submissionTime":"2023-08-23T00:00:00","userName":"Max S."},{"reviewId":"63b9b852-ef95-4cae-9477-fc8c9bf308dd","range":0,"rating":4,"reply":"Hi Zach, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! It's wonderful to know you found our property clean and well-kept. We appreciate your honest feedback in regard to our access hours and will be sure to forward it to the right person! Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2023-08-15T14:21:00","review":"All the staff are friendly and helpful. Facility is extremely clean and maintained. They waived my fee and allowed me to transfer to larger unit when I realized I was going to need more space, and they actually put in the effort to find a unit very close to the one I had already. Very pleased with the service. My one “complaint” (if you could call it that) would be later hours, but that’s a personal preference. Thanks so much folks!","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Zach V."},{"reviewId":"8f9fbea4-4d84-4d91-89d4-2e0360255f8d","range":0,"rating":5,"reply":"Hi K, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's wonderful to know Nandin was a great help. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-11T12:10:00","review":"Very new, clean, and well kept storage center! It was a simple online process to lease a storage space and a representative, Nandin, was excellent and very helpful!!!","source":"Google","submissionTime":"2023-08-11T00:00:00","userName":"K Y."},{"reviewId":"98ae44a6-ab0d-4179-8088-aeef31fddbc0","range":0,"rating":5,"reply":"Thanks for the awesome review, Carol! We know our customers value clean facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (425) 519-9505 if you need anything.","replyTime":"2023-08-02T12:30:00","review":"Great customer service! Love the new and clean storage units!","source":"Google","submissionTime":"2023-08-02T00:00:00","userName":"Carol L."},{"reviewId":"6facd8a5-439d-44d3-bff3-032531ff2525","range":0,"rating":5,"reply":"Thank you for the excellent rating, Wes! We're happy we were able to provide a smooth rental experience. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-07-12T09:25:00","review":"Easy process, great climate control storages for a great deal ??","source":"Google","submissionTime":"2023-07-12T00:00:00","userName":"Wes G."},{"reviewId":"99ded01b-66ea-4de4-a8c3-90977cdd047b","range":0,"rating":1,"reply":"Hi Anym, thank you for sharing your experience with us. Our \"Clean and Green\" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please stop by the office or call us at 888-STORAGE if we can help you with anything! \n\n","replyTime":"2023-07-10T12:48:00","review":"I am Seriously Disappointed in this Storage facility. When I went there the first time, it seemed like the Best Option, but I came to realize that  they are using techniques Against those Who are Keeping them in BUSINESS, and that's a Bad idea.  1) They LOCKED the Trash Container - for those who use their facility - they LOCKED THE TRASH CONTAINER, Can you believe it ?!!!!!!!!!!!!! at a Storage facility!!! Now, if you have trash; TAKE IT WITH YOU - they don't even Respect for their customers who don't even live in a residential facility (homeless) and those Who don't have a Vehicle; who may Not find a Container where to drop their boxes and trash; they go to the Extreme in order to SAVE MONEY on the trash pickup!!!  Thanks ABUSE against those who Run their Business; the CUSTOMERS, I almost had an accident because I had to transport things from their facility into another location in my Small Vehicle and because they don't want us; the CUSTOMERS who keep in BUSINESS; to dump our empty Boxes and other paper items or trash that We don't need to be taking with us in Our VEHICLES; I had No Choice than to put it in the Driver's Side under my feet, and that almost caused an Accident for me.  2) They used to KEEP this Place CLEAN; and they practically have abandoned this facility; more like they are NEGLECTING IT; just go use the toilet and their Restroom; and you'll understand what I mean.","source":"Google","submissionTime":"2023-07-10T00:00:00","userName":"Anym J."},{"reviewId":"60a0bfe9-b0b0-49fb-8dd4-72f78961cd37","range":0,"rating":4,"reply":"Thank you for the excellent rating, Martin! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-06-28T09:52:00","review":"I just purchased the storage space, and getting set up to have it available from July 1st on was easy.  I haven't visited the site yet.","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Martin K."},{"reviewId":"66a7b100-7cad-40e8-9e02-4ecad98e7de2","range":0,"rating":3,"reply":"Hi Karen, we really appreciate you taking the time to leave a review. If there is anything we can do to improve your experience, please give us a call at 888-storage.  ","replyTime":"2023-06-21T10:48:00","review":"Management is unprofessional and rude. Need help with my storage unit door being stuck and Teresa (manager) arrived only to give me a warning in a very rude tone about late hours access (I wasn’t aware). She didn’t ask if I need any help tho and left.","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"Karen V."},{"reviewId":"bf863ffb-433e-4a61-a376-241719ad4318","range":0,"rating":5,"reply":"Thank you for your review, Tasha! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and able to provide you with a quick process. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-06-20T09:57:00","review":"Just moved in and so far, so good! Booked online and received a welcome call from the manager 10 minutes later making sure I was set.\n\nThe property is extremely clean and very secure; I was also delighted in the variety of unit sizes and configurations to match my needs.\n\nI’m considering it a huge upgrade from Public Storage in Mountlake Terrace, where I experienced several issues over the course of three years.","source":"Google","submissionTime":"2023-06-20T00:00:00","userName":"Tasha S."},{"reviewId":"6c4f038c-5c03-4cbe-811b-5ba86c3ccf9b","range":0,"rating":1,"reply":"Your feedback is very important to our team, Alyssa. We're sorry to hear you're unhappy with your experience. We strive to provide 5 star customer service and are disappointed to hear that we fell short. Thank you for sharing your feedback, we will be sure to review internally. Please call us at 888-storage if you'd like to discuss your experience in more detail.\n","replyTime":"2023-06-18T11:37:00","review":"Staff told me I could not organize or go through my items in my unit that it was only a bring stuff in and drop off kind of facility. And I was there too long “loitering” when an older couple had been there doing the same thing as me if not just sitting in their unit longer than I had been in mine trying to find items and organize for more space.","source":"Google","submissionTime":"2023-06-18T00:00:00","userName":"Alyssa R."},{"reviewId":"def5c761-dc9b-4271-a4f4-0ba9f7405d12","range":0,"rating":5,"reply":"Hi S, your kind words are appreciated! We make it a priority to provide convenient, well-maintained facilities and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-06-17T10:39:00","review":"I've only been here twice. It is a new facility, near an office park, well maintained, good lighting, easy to rent, nicely automated. I will review again if there are any changes.","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"S S."},{"reviewId":"f9fc7d7e-b6e8-4973-8caa-6d6c996b8062","range":0,"rating":5,"reply":"Thank you for the review, Jennifer! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-06-17T09:09:00","review":"Great prices. Totally secure units. The lady at the counter was so pleasant","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Jennifer R."},{"reviewId":"1670c133-629b-43be-a755-bdb70c7abb84","range":0,"rating":5,"reply":"Thank you Mark for taking the time to write such a wonderful review of Extra Space Storage. We're thrilled to hear that our manager, Ms. Rose, made your move-in experience a smooth and easy process. We truly appreciate your feedback and look forward to serving you in the future. If there's ever anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com or calling us at 888-storage. Our team is always happy to help! ","replyTime":"2023-06-11T16:01:00","review":"Easy to Move In, Ms. Rose was so Helpful for me and for my Wife. She handle everything smooth and easy...","source":"Google","submissionTime":"2023-06-11T00:00:00","userName":"Mark L."},{"reviewId":"05e9691d-2c8b-481a-984b-ce497c108bcf","range":0,"rating":5,"reply":"Hi Indira, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-05-05T11:57:00","review":"Very easy process. Clean facility.","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Indira A."},{"reviewId":"4305ae67-9ba6-4805-897d-3376e656c7a1","range":0,"rating":5,"reply":"Hi Glenn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2023-04-29T09:21:00","review":"Helpful and responsive staff, very clean and well lit facility.","source":"Google","submissionTime":"2023-04-28T00:00:00","userName":"Glenn M."},{"reviewId":"a0818ac5-b93a-434c-950a-c53706275b65","range":0,"rating":5,"reply":"Hi Andrew!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (425) 519-9505 or stop by the facility! ","replyTime":"2023-04-27T13:54:00","review":"Really nice new storage company. Great service.","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"Andrew W."},{"reviewId":"f4cc32ac-0aa0-4623-a1ac-3a0c627e3d4f","range":0,"rating":5,"reply":"Hi Conor, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2023-04-24T14:08:00","review":"Excellent customer service, easy to get set up. Holds my stuff.","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"Conor O."},{"reviewId":"b8409421-d00b-4c99-bf8a-23a9b205c887","range":0,"rating":5,"reply":"Hi Aviva!Thank you so much for the positive review. We are thrilled to know we were able to take care of your storage needs. If you ever need anything don't hesitate to give us a call at (425) 519-9505 or stop by the facility! ","replyTime":"2023-04-04T10:17:00","review":"After arriving at a booked storage locker with another company, and finding the unit dirty and the door broken, we were scrambling for another storage locker. Fortunately, extra space has an easy to navigate website and allows same-day bookings (even on a Sunday when the office was closed).  We were very happy with both the unit and the facility and wish we’d booked here first!","source":"Google","submissionTime":"2023-04-03T00:00:00","userName":"Aviva L."},{"reviewId":"bc351f06-a0f7-4bca-88f9-e8cc5248a99e","range":0,"rating":5,"reply":"Hi Rory, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Rose! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-03-24T16:52:00","review":"I have been using extra space storage since they were brand new at this location, back in December. I have nothing but good to say about them, in particular, about their manager, Rose! She has been friendly and wonderful and communicates well. She’s called me up when I forgot to make a payment and helped with that so I wasn’t late. I’ve been with a few other storage places and was never quite happy and/or had terrible experiences and I cannot say that about here, the units are bright and clean and easily accessible and affordable. Thank you, Rose for making this a great experience!!","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Rory D."},{"reviewId":"eed5dfcb-dc4c-4522-9776-e0235e9c3354","range":0,"rating":5,"reply":"Hi Chris, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Rose! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-18T09:59:00","review":"Rose helped us with our first day getting our stuff in. She went over and beyond for us. This storage space is a must if you are looking for storage. The service was great!","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Chris S."},{"reviewId":"7718a899-0e87-4753-88cb-09903d42b812","range":0,"rating":5,"reply":"Hi Carolyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (425) 519-9505 or stop by the office if you need anything!\n","replyTime":"2023-03-18T12:54:00","review":"Great location, great staff , and super easy access.","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Carolyn S."},{"reviewId":"df670850-2084-403f-8181-7bdd8311d950","range":0,"rating":5,"reply":"Hi George! Thank you for the 5-star review. We're so happy you had a great experience with our manager. We're here to help at 888-storage whenever you need us.","replyTime":"2023-03-01T10:29:00","review":"The manager was very helpful and the rental rates are better than other places around here","source":"Google","submissionTime":"2023-03-01T00:00:00","userName":"George D."},{"reviewId":"16891c0c-32f9-4b02-be95-405b7caa20b8","range":0,"rating":5,"reply":"Thank you for the review, Gabrielle! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-17T17:52:00","review":"The ladies I talked to over the phone to reserve and then confirm my booking were wonderful! Outstanding customer service and best prices in town/surrounding. I called five storage places nearby and extra space is the way to go!","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"Gabrielle D."},{"reviewId":"601f0a5f-a857-41ab-a55d-8c7088fa3807","range":0,"rating":5,"reply":"Thank you, Brian. We're thrilled you had a positive experience renting with Rose at Extra Space Storage. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-02-05T14:45:00","review":"The staff at this location is fantastic, especially the manager, Rose. Over all I had a really great experience working with them and got everything I needed taken care of. I definitely recommend this location.","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"Brian K."},{"reviewId":"b5c0d2e1-4436-4036-8253-1f4bff527085","range":0,"rating":5,"reply":"Thank you for your feedback, Seattle! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're here to help at 888-storage whenever you need us.","replyTime":"2023-02-05T14:45:00","review":"Friendly woman helped me quickly! Clean heated unit keeping all my belongings safe & dry.","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"Seattle I."},{"reviewId":"42dea81b-6177-4402-9a00-821b983d6a9b","range":0,"rating":5,"reply":"Hi Wally, thank you for your review. We're glad Rose was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-02-05T07:07:00","review":"With the patient help of Rose I was able to rent a great storage unit in a new, clean and warm facility in no time at a great price. I recommend the Mountlake site to anyone. Just ask for Rose.","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Wally H."},{"reviewId":"4346a70f-4a30-484a-9eeb-5fe7a55b5508","range":0,"rating":5,"reply":"Thank you for the excellent rating, C. We are glad Rose was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-02-03T17:30:00","review":"This facility is Super Clean, it smells really nice inside the office.  The Lady who works there, Rose, is pleasant to work with, the process was Simple, easy to understand, and Affordable.  Rose is a Good Communicator and the process for Renting my unit here was easy, well-explained, and Not Complicated at all.  Rose did Not make me waste any Time when I got there and She seems to have good Control of the operation of this facility.  My main reason for Renting here was because how easy it is to Communicate with Rose in person and on the phone as well.  The facility is kept Clean and well lit and is located on a quiet Street.","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Durgys R."},{"reviewId":"01846a50-c0b1-45c0-a931-03b17edc1445","range":0,"rating":5,"reply":"Thank you for the excellent review, Announ! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.","replyTime":"2023-01-22T12:17:00","review":"Clean, Easy check in and late access (10PM).","source":"Google","submissionTime":"2023-01-22T00:00:00","userName":"Announ D."},{"reviewId":"e3ae5e2c-d82a-465f-b6f0-1ae2eed9751c","range":0,"rating":5,"reply":"Thank you for the kind words, Holly. We're glad our team was patient and informative to work with! Our team is here to serve you, so give us a call at (425) 519-9505 if you need any future assistance.\n","replyTime":"2023-01-21T10:41:00","review":"The price was great, I caught a great deal online! The staff was kind and courteous and made me feel comfortable to ask all the questions I had, they were very patient and informative. The place looks brand new so it is in pristine condition! I'm excited to have found an affordable storage space to help me prepare for my future!","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Holly M."},{"reviewId":"fac0d4f1-7a0b-44ca-8b1b-9276a518e9f0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Shauna! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-18T16:16:00","review":"My experience with Extra storage was easy, simple, helpful and extremely friendly","source":"Google","submissionTime":"2023-01-18T00:00:00","userName":"shauna q."},{"reviewId":"de4c8504-e302-4a00-9eeb-8ee770779a60","range":0,"rating":5,"reply":"Thank you for the kind words, Crystal. We're glad Rose was knowledgeable to work with and that you found our property secure! Our team is here to serve you, so give us a call at (425) 519-9505 if you need any future assistance.\n","replyTime":"2023-01-14T11:18:00","review":"Rose was amazing! She was very knowledgeable and answered all of my questions. The location feels very secure. I highly recommend Rose and using this location for your storage needs.","source":"Google","submissionTime":"2023-01-14T00:00:00","userName":"Crystal H."},{"reviewId":"08dac191-cd83-4e65-a92e-742c5ff720ea","range":0,"rating":5,"reply":"Hi Jennifer, thank you for your review. It's great to know we were able to provide you with a smooth rental experience. We know our customers value secure and well-kept facilities so we do our best to provide that. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-11T10:35:00","review":"Great experience from booking to move in. The website accurately described the unit so I could visualize how much I could bring and store. 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