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She demonstrated a high level of professionalism.","source":"Google","submissionTime":"2026-10-28T00:00:00","userName":"alvinesha g."},{"reviewId":"9be534ee-9882-471f-a2fe-e33c22c93742","range":0,"rating":5,"reply":"We’re delighted to hear that Nicole’s knowledge, patience, and attentive service made your experience exceptional, Maia.","replyTime":"2026-10-28T06:49:00","review":"Nicole was very knowledgeable and answered any questions I had and I had a lot of questions. She was very patient and attentive some of the best customer service I have ever experienced.","source":"Google","submissionTime":"2026-10-27T00:00:00","userName":"Maia"},{"reviewId":"59393e28-6307-42a9-87a5-d297a2a25e39","range":0,"rating":5,"reply":"We are thrilled to hear you received wonderful customer service, Michael!","replyTime":"2026-10-27T12:30:00","review":"Wonderful customer service.","source":"Google","submissionTime":"2026-10-27T00:00:00","userName":"Michael D."},{"reviewId":"012d1531-d9a6-4560-8afa-5a9b56e16a1f","range":0,"rating":5,"reply":"Thank you for sharing. We are pleased to hear Nicole provided great assistance in selecting your storage unit, and we appreciate your recommendation!","replyTime":"2026-10-28T07:44:00","review":"The store manager Nicole, was a great with helping  me select the storage unit.  I would refer others to her location.","source":"Google","submissionTime":"2026-10-27T00:00:00","userName":"Tee R."},{"reviewId":"e80f79e2-5e2e-4681-b72d-d17b5fba42ab","range":0,"rating":5,"reply":"Brielle, thank you for sharing your experience! We're glad to hear you received great customer service, and we will be sure to pass your kind words along to Kayron and the rest of our team at Extra Space Storage.","replyTime":"2026-10-26T14:16:00","review":"Kayron was EXCEPTIONAL! Excellent customer service! Thank you so much again girl! #virgogirlsrock","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"brielle b."},{"reviewId":"972feca8-35a2-4d53-ad98-e05013791f24","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Coryion! We're glad to hear that Kayron was able to help guide you through your first storage rental and resolve your issue so quickly. ","replyTime":"2026-10-26T16:28:00","review":"First storage so I was a bit confused, Kayron is the best, very helpful and patient. My issue was solve within minutes.","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"coryion g."},{"reviewId":"a8bcba4c-89b8-498b-8d38-38a9d8f8253e","range":0,"rating":5,"reply":"Thank you for sharing your feedback Schwan. We are glad to hear that our team at Extra Space Storage was patient and informative during your visit!","replyTime":"2026-10-10T10:25:00","review":"THE Staff was very patient and informative.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Schwan R."},{"reviewId":"68b709c8-0465-4bea-a3ab-b46c4a08ee81","range":0,"rating":5,"reply":"Thank you for sharing your experience, Lashanda. We are glad to hear that our team took great care of you and that your unit is clean. ","replyTime":"2026-10-03T14:53:00","review":"My expérience with the Employees at Extra Space Storage was very good .The unit is also clean.","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Lashanda T."},{"reviewId":"9649dacf-a4a1-4a9a-ac33-be19ec23c549","range":0,"rating":5,"reply":"We're honored to have provided friendly service and good conversation during your visit. Thank you for sharing your experience with us, Gentry!","replyTime":"2026-09-10T09:24:00","review":"Friendly, good conversation amazing people","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Gentry W."},{"reviewId":"d432559c-f763-455c-9b77-7d7d6e7e73c7","range":0,"rating":5,"reply":"We're so glad to hear that your experience with Extra Space Storage was super easy, Jamal! Thank you for sharing your positive feedback and for recognizing Nicole. We appreciate your recommendation!","replyTime":"2026-09-09T08:10:00","review":"It was super easy to use  if you guys want need storage space go to the one on Franklin Nicole was awesome","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Jamal P."},{"reviewId":"515b0841-56ab-4baf-a97f-45ca6fbf2c59","range":0,"rating":5,"reply":"Thank you, Journey, for your review! We're so glad to hear that you find our Extra Space Storage facility amazing, clean, and in a great location. It's rewarding to know that Kayron's exceptional assistance and our team's dedication to managing the property are what keep you with us.","replyTime":"2026-09-06T12:37:00","review":"This storage is simply amazing. Yes, it’s very clean and in a great location, bit the staff is what keeps me here. Kayron is an AMAZING team member who is always ready to offer assistance with anything you need help with. I could easily shop around\nfor storage deals but when you have a great team in place that makes sure that the storage property is properly managed it’s hard to let go. If you’re looking for an accessible location that is SAFE and CLEAN that also has a CLEAN RESTROOM for customers THIS IS YOUR PLACE!!!","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Journey A."},{"reviewId":"8c732e68-734f-4f96-ae52-00255943d231","range":0,"rating":5,"reply":"Thank you, G Lewis, for your 5-star review! We're so glad to hear that Kayron was very helpful and professional and explained everything thoroughly. We will share your kind words with Kayron and the team. We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-04T11:17:00","review":"Kayron was very helpful and professional. Explained everything throughly.","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"G L."},{"reviewId":"66ffdb55-06c0-45a6-8c6f-b9e8a8ec7df5","range":0,"rating":5,"reply":"We deeply respect your positive feedback! Thank you for sharing your experience with us.","replyTime":"2026-09-04T13:34:00","review":"Great customer service! This was my first time renting and the young lady Ms. Kayron was amazing made it a wonderful experience!","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"GEE"},{"reviewId":"ef90ac49-ad27-4520-a6f3-f7f8fe7284ad","range":0,"rating":5,"reply":"Chasity, thank you for your review! We're glad to hear that you received great help and had an easy move-in experience at Extra Space Storage. We appreciate your feedback.","replyTime":"2026-09-03T08:49:00","review":"Great help, easy move in!","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Chasity H."},{"reviewId":"8eb3e882-ffc1-4fe7-993f-5bf4556fdfd3","range":0,"rating":5,"reply":"Thank you, Mack, for your 5-star review! We're so glad to hear that Kayron made everything smooth and easy for you. We will share your kind words with Kayron and our team at Extra Space Storage.","replyTime":"2026-09-03T15:42:00","review":"Kayron made everything every smooth and easy. Thank you","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Mack D."},{"reviewId":"7d1d4580-142b-4b1c-a085-73abc22e5b31","range":0,"rating":5,"reply":"Thank you for your 5-star review, Dee! We're so glad to hear that Kayron was very helpful during your experience at Extra Space Storage. ","replyTime":"2026-08-31T17:43:00","review":"Kayron was very helpful","source":"Google","submissionTime":"2026-08-31T00:00:00","userName":"DEEbest"},{"reviewId":"c75cfae7-5920-49ab-9566-dc06f869cda6","range":0,"rating":3,"reply":"Thank you for your review. We're glad Kayron made such a positive impression. We look forward to seeing you again!","replyTime":"2026-08-26T11:53:00","review":"Kayron was the best experience ever. I can’t wait to go back and pay my bill over and over and over again.!!! Thank you","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"NemVenom N."},{"reviewId":"acf04f8f-dece-48ec-8b9c-a0dbea11a9de","range":0,"rating":5,"reply":"We are pleased to hear Kayron made your experience polite and informative, Shakie. We'll share your kind words with the team!","replyTime":"2026-08-02T08:06:00","review":"Kayron was very polite and informative","source":"Google","submissionTime":"2026-08-02T00:00:00","userName":"Shakie"},{"reviewId":"1b6da2e0-b823-4ec1-acc9-879044310955","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with Extra Space Storage. We are glad to hear that your belongings are safe and secure with us.","replyTime":"2025-11-12T10:41:00","review":"It is a  place where u want to store your things at everything will be safe and secure I can assure you that","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Arthur W."},{"reviewId":"34d4efab-5226-4393-9d20-8676280700eb","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Alfred! We're delighted our team delivered exceptional service and a friendly experience.","replyTime":"2026-07-22T10:43:00","review":"Exceptional service and very friendly people","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Alfred S."},{"reviewId":"2a6c4f63-bafe-415d-a0d4-353ff27301b7","range":0,"rating":5,"reply":"We are thrilled to hear Nicole made such a great impression, Jameisha. We'll share your kind words with her!","replyTime":"2026-07-22T11:40:00","review":"I will always book here love Nicole. Great job and her service is amazing","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Jameisha M."},{"reviewId":"3f6e562f-f993-45ce-a051-f410759bb498","range":0,"rating":5,"reply":"Thank you, Natasha! We're glad your experience with Extra Space Storage was awesome. We look forward to serving you again!","replyTime":"2026-07-22T13:23:00","review":"It was awesome","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Natasha S."},{"reviewId":"36b75505-d46d-4236-a75f-55c8b205c9c7","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great experience very helpful","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Shsbsb H."},{"reviewId":"87e947c6-f954-452b-a55a-53b73ea95a79","range":0,"rating":5,"reply":"Your positive feedback means a lot. We're glad Kayron made your experience great and kept the facility clean and welcoming. Thank you, Arlette!","replyTime":"2026-07-18T10:24:00","review":"Unit and facility are really clean.  Kayron was polite and knowledgeable.  She took the time to explain everything. Thanks. Great experience.","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"Arlette P."},{"reviewId":"7a6d1a4a-2e58-40a1-927c-6c1a7f843073","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about our A/C controlled storage and amazing customer service. Thank you, Raven, for recommending us!","replyTime":"2026-07-17T13:43:00","review":"This storage was really good!!  A/C controlled, ALWAYS amazing customer service and when a situation arose it was handled efficiently and with so much care. Would absolutely recommend, and come back if needed.","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Raven M."},{"reviewId":"bcdd5f27-d083-48d2-8321-82cb7a19db51","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Johnny! We are here for you if you need anything.","replyTime":"2024-11-30T07:52:00","review":"Workers are excellent and poised. Always a great level of energy and they are very helpful with any matter you may have.","source":"Google","submissionTime":"2026-06-30T00:00:00","userName":"Johnny A."},{"reviewId":"22906d85-495a-4d24-9014-780c2c71932c","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Kayron! We'll make sure to share your feedback with them.","replyTime":"2026-06-27T13:49:00","review":"Kayron is a great worker","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Joshua P."},{"reviewId":"8c397790-045b-4191-85c5-de78e474d9ae","range":0,"rating":5,"reply":"Thanks, Jermyre! We're glad Kayron was professional, knowledgeable, and friendly. We'll pass along your kind words!","replyTime":"2026-06-27T16:27:00","review":"Kayron was very respectful, professional also knew exactly how to help me out  and what she was talking about very friendly","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Jermyre C."},{"reviewId":"cc201a0c-b454-4581-bb4c-426d0ef12b1e","range":0,"rating":5,"reply":"Thank you, Roneshia! Top-tier communication and speedy service are what we aim for. We appreciate your feedback!","replyTime":"2026-06-20T09:34:00","review":"Communication was top tier. Speedy service.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Roneshia C."},{"reviewId":"731b5c2c-836f-464d-931d-1749f16aab16","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback! We're glad your storage experience is going smoothly.","replyTime":"2026-03-09T11:44:00","review":"Great so far nothing to complain about miss Nicole was wonderful. She’s helpful. She’s respectful. She try her hardest to make it convenient for you and her customer service is excellent thank you Miss Nicole.","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Jeaunine M."},{"reviewId":"c568cbda-fc43-4758-aa7b-ae7e23afaa89","range":0,"rating":5,"reply":"Thanks for highlighting Kayron's helpful service! We're pleased she made your experience positive and appreciate your recommendation, Eric.","replyTime":"2026-06-04T10:18:00","review":"Kayron Perkins was very helpful and nice she was I will recommend people go back and help her","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Eric B."},{"reviewId":"7112a58a-479e-4bb0-b847-09f02afda5e1","range":0,"rating":5,"reply":"We are overjoyed to hear about Kayron's excellent service! Thank you, Eric, for recognizing our team's friendly approach.","replyTime":"2026-06-04T11:25:00","review":"Kayron is super friendly and offers excellent service!","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Eric M."},{"reviewId":"cfe30bad-8e4c-4791-9b0e-80a06a26813c","range":0,"rating":5,"reply":"Thank you for your review, Amber. We are glad to hear you had a great experience and that Nicole was friendly, helpful, and quick to assist you. We appreciate your feedback and your business.\n","replyTime":"2026-05-31T08:24:00","review":"Great experience! Staff is very friendly and willing to work with you on any issues. Nicole was very sweet and helped me out immediately!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Amber L."},{"reviewId":"d5d51d16-9e63-4b59-805b-b31d48dc1807","range":0,"rating":5,"reply":"We are delighted to hear about your pleasant experience! Thank you for recognizing Mrs. Nicole's helpful service and our clean Franklin facility.","replyTime":"2025-11-05T15:32:00","review":"The experience was well and very much pleasant, I received all the help I needed and Mrs. Nicole was really nice and very helpful, I would advise anyone who needs a storage unit, The Franklin store is really clean and the Manager is so nice and very helpful. Thank You for Everything Mrs. Nicole.","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Terrance N."},{"reviewId":"4c2ee786-42f8-4620-8684-6511901e39f4","range":0,"rating":5,"reply":"Malcolm, we are happy to hear Nicole provided excellent service! Thank you for recognizing her dedication.","replyTime":"2026-05-30T12:03:00","review":"Nicole did a very nice job and she’s a very nice person.","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Malcolm-MMO V."},{"reviewId":"54f7022e-9a97-4b28-b41d-e47c9498ef2e","range":0,"rating":5,"reply":"Thank you, Paulette, for your kind words! We’re so glad to hear that you’ve had such a positive experience at our Franklin Avenue facility and that the cleanliness of our units has met your expectations. We’ll be sure to share your feedback with Kayron. She truly takes pride in providing excellent customer service, and your recognition of her professionalism and dedication means a lot. We appreciate your continued trust in us and look forward to serving you again!","replyTime":"2026-05-29T11:13:00","review":"I utilize Extra Storage on Franklin Avenue because how clean the units are and the customer service received. Employee Kayron does an excellent job promoting the company and her outstanding mannerisms when speaking with her customers. She should be commended for the efforts she put forward when handling customer concerns. I appreciate her being there.","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Paulette G."},{"reviewId":"3cc36bd1-a05e-4df7-af3f-5f8f6fb6ca72","range":0,"rating":5,"reply":"Thank you for the kind words, Sonya. We're happy to hear Ms. Nicole was able to walk you through your rental process! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2023-12-13T09:08:00","review":"The best place to come when your looking for a storage and the manager Nicole is so nice I think other people need to be more like her she’s always smiling and very polite never change not one time always be the same","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Sonya P."},{"reviewId":"3970709a-9fbb-421f-82a4-f8cd80d3f29c","range":0,"rating":5,"reply":"Thank you for sharing your experience, Leticha! We're thrilled Nicole provided such exceptional service with kindness and helpfulness.","replyTime":"2026-05-27T07:57:00","review":"Nicole was Very polite!!! Treated me with kindness and offered as much help as she could!! 10 out of 10","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Leticha E."},{"reviewId":"d743f54a-3c0c-4291-9151-21239e790800","range":0,"rating":5,"reply":"Thanks, Darlinda, for the kind words about our clean, organized facility and Nicole's amazing service!","replyTime":"2026-05-27T18:54:00","review":"This place is very clean, well organized. The young lady (Mrs. Nicole) was very knowledgeable and friendly she was amazing.","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Darlinda C."},{"reviewId":"236126c2-e3bc-493e-916d-f3164480443c","range":0,"rating":5,"reply":"We are delighted to hear Kayron provided excellent, professional, respectful and pleasant service. Thank you for recognizing her dedication, Altavius.","replyTime":"2026-05-26T07:13:00","review":"Kayron was excellent  she was very  professional respectful and pleasant","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Altavius D."},{"reviewId":"69904ca6-e18b-44e7-90f0-7b9cdffa71d9","range":0,"rating":5,"reply":"Thank you, Jonathan, for the kind words about our facility! We're thrilled that the staff and clean space exceeded your expectations.","replyTime":"2026-05-22T15:47:00","review":"I had the best experience renting a storage unit at the Franklin facility.  The staff here are super professional, kind, and there for you when you need something.  The space is clean and easy to use. This has been the best storage facility experience and big ups to the krewe who run it!","source":"Google","submissionTime":"2026-05-22T00:00:00","userName":"jonathan s."},{"reviewId":"5e6239d8-fa0d-4d8d-b141-b2a3c10df59a","range":0,"rating":5,"reply":"Thank you for the wonderful review, Jade! We’re so glad to hear Kayron has been helpful, patient, and kind in every interaction. We truly appreciate your feedback and are happy she helps make your experience a positive one!\n","replyTime":"2026-05-21T10:20:00","review":"Kayron is a very pleasant worker. She has great energy and anytime I have a question or my mother she never hesitates to answer it with such kindness, even when the questions are asked more than once. She keeps us laughing and informed with such a good spirit. We never feel rushed to pay and leave.","source":"Google","submissionTime":"2026-05-21T00:00:00","userName":"Jade"},{"reviewId":"1fb95d33-9f15-4081-a449-851482d9aaba","range":0,"rating":5,"reply":"We are privileged to have provided you with an easy and thorough rental process. Thank you, Vernecia, for sharing your experience with us.","replyTime":"2026-05-14T11:21:00","review":"Extra space on Franklin is awesome!! I was able to rent a unit online for my daughter’s dormitory items at the end of the semester. It was so easy and thorough to rent the unit without having to go into the office. The lock for the unit was already enclosed which made it even better!! Thank you all so much for such an easy process.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Vernecia H."},{"reviewId":"e9261315-d722-4dc0-8340-bd3abeb06305","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our excellent customer service, clean facilities, and comfortable environment. Thanks, Tara, for recommending us!","replyTime":"2026-04-21T11:59:00","review":"Excellent customer service with great personalities, location is well kept, and very  clean inside the building while staying nice and cool i’ll recommend this place and return","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Tara S."},{"reviewId":"0f0a6311-2687-4cee-8526-211289e4101c","range":0,"rating":5,"reply":"Thank you for your review, Stevie! Nicole and Kayron truly shine with their exceptional service and wonderful personalities.","replyTime":"2026-04-20T17:48:00","review":"The best services ever Nicole  is so nice and Kayron has a great personality","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Stevie W."},{"reviewId":"1aa9e73c-3c5b-48d5-b7c3-5ac96c27d6da","range":0,"rating":5,"reply":"We deeply cherish your kind words about Kayron. Thank you, Sarah for sharing your experience with us.","replyTime":"2026-04-19T12:48:00","review":"Kayron was an excellent help. She didn’t make me feel as if I was bothering her while asking my hundred questions. She is an outstanding worker and I’m glad I came across her.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Sarah B."},{"reviewId":"d6704e8f-c597-446b-bed6-29e820a60575","range":0,"rating":5,"reply":"Thank you for highlighting Kayron's exceptional service. We're thrilled she makes customers feel valued and remembered by name, Sasha.","replyTime":"2026-04-19T13:11:00","review":"Kayron is such a kind hearted person. She really takes the time out to help you get your unit figured out. It’s never a problem calling her and I love that she remembers her customers by name while walking past them in the building. Seeing how much they like her made me feel good about our decision to rent here.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Sasha D."},{"reviewId":"ff8ce8a8-6903-4a30-91cd-27be19f2ceb9","range":0,"rating":5,"reply":"We are pleased to hear Nicole provided excellent service. Thank you for choosing Extra Space Storage, Manni!","replyTime":"2026-04-16T15:25:00","review":"Mrs Nicole was a joy to work with.","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Manni W."},{"reviewId":"3ef98f48-291c-4aad-8016-b59b90ae3c33","range":0,"rating":5,"reply":"We are delighted to hear that Nicole provided excellent service. Thank you, Dechris, for choosing Extra Space Storage.","replyTime":"2026-04-16T15:25:00","review":"Nicole was very pleasant to work with","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Dechris S."},{"reviewId":"0b6f6364-0663-480c-9207-f75964eb20bc","range":0,"rating":2,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Yesterday When I came to load my storage a car was parking infront the doors (aka the loading zone) and she said nothing about it when the people were just sitting in there car for an hour b4 even getting out.\n\nThe exit gate is broken so it opens randomly and she kept coming outside yelling at people to not hit the gate but if the gate is broken and swinging open & hitting a car trying to park then that’s not on the driver, that’s on the company for not having this issue resolved. My grandfather tailgated in the lot not knowing he wasn’t supposed to and the lady said something to him about not doing that but he is old and I’m assumed forgot or didn’t understand her clearly because when he did it again she came out and told him the cars have to be facing a certain way she yelled out “got damn”. Cussing at customers is sooooo disrespectful & unprofessional , no matter how frustrated you are.\n\nIt was a tall dark skin lady with braids , I think her name was Jada but I could be remembering incorrectly.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Ja'Kai R."},{"reviewId":"9df26f7c-58a6-41d1-86b5-192074677882","range":0,"rating":5,"reply":"Thank you so much, Tia, for sharing your experience with us! We’re truly grateful for your kind words and for choosing our Franklin facility. It means a great deal to hear that your experience was so positive, and we’re especially proud of the exceptional service Kayron provided. Her dedication, resourcefulness, and genuine care for our customers are exactly what we strive for, and your feedback perfectly reflects that. Knowing she was able to support you through both small details and major transitions speaks volumes about her commitment.\nWe’re honored that Kayron made such a lasting impression and that she played a key role in making your time with us such a positive one. We’ll be sure to share your kind words with her. Thank you again for trusting us with your storage needs!","replyTime":"2026-03-31T12:46:00","review":"I recently moved out of the Franklin location near rouses and I can honestly say my entire experience was magnificent because of the attendant Kayron. She was always so helpful even when I had to leave the city completely she helped take great care of me. I honestly stay as long as I did because of her. She was always ready with resources and ways to accommodate from the littlest to biggest problem. I’m happy to have had to deal with her every time I called for help.","source":"Google","submissionTime":"2026-03-31T00:00:00","userName":"Tia Y."},{"reviewId":"afc6f07f-6d3f-4678-878f-e523f9f6921c","range":0,"rating":5,"reply":"Thanks, MyiaRene', for sharing your positive experience with Kayron at Extra Space Storage! We genuinely admire your feedback and are thrilled to hear about the excellent customer service you received.","replyTime":"2026-03-11T16:22:00","review":"Kayron was extremely helpful and professional! She made the whole process smooth and easy from start to finish. Her customer service was excellent, and she took the time to answer all of my questions. If you need storage, definitely go see Kayron at Extra Space Storage!","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"MyiaRene' C."},{"reviewId":"f1050ebd-bfad-42a5-af59-3000d12d5744","range":0,"rating":5,"reply":"We are delighted to hear Nicole provided phenomenal service and helped you find the perfect storage unit. We appreciate your kind words!","replyTime":"2026-03-05T15:22:00","review":"Nicole was very helpful. She provided me with phenomenal service. She got me helped me find the perfect storage unit to suit my needs. She was kind and very pleasant! Keep her by any means necessary..","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"hika b."},{"reviewId":"d182c540-c5ac-43dd-80d2-e3c19cf591f8","range":0,"rating":5,"reply":"We are happy to hear Mrs. Nicole provided excellent service! Thanks, Devon, for recognizing her dedication.","replyTime":"2026-03-05T15:23:00","review":"Mrs Nicole is the best","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Devon T."},{"reviewId":"7c821b5e-a272-43bf-9068-5eb026f8af2d","range":0,"rating":5,"reply":"Your positive experience with our storage services is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2026-02-06T14:22:00","review":"When Initially getting the storage it was easy and reasonable. I kept the storage for awhile due to me being in college. The price was still reasonable. However, the price does change due to market price, it is in the contract. Great experience.","source":"Google","submissionTime":"2026-02-06T00:00:00","userName":"Asia W."},{"reviewId":"b4e385eb-3a06-4fea-a112-d59ae901ac44","range":0,"rating":5,"reply":"Thanks for recognizing Nicole's excellent customer service! We're thrilled she provided such a helpful experience.","replyTime":"2026-01-22T10:47:00","review":"Ms. Nicole was very nice & informative with my recent interactions with her, she showed great customer service\n\nThanks Ms. Nicole","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Christian G."},{"reviewId":"6ee839f1-dc4f-4f68-b64c-35022c7f3448","range":0,"rating":5,"reply":"Thank you for your review, Blake! We're thrilled Nicole provided helpful, efficient service and your unit meets your needs perfectly.","replyTime":"2026-01-20T13:07:00","review":"Nicole was very helpful and efficient. The unit is clean and perfect for my needs.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Blake R."},{"reviewId":"b89a7226-7885-48f9-8e72-50e9904ec8ac","range":0,"rating":5,"reply":"We are delighted to hear you had an amazing experience with Extra Space Storage!","replyTime":"2026-01-20T13:21:00","review":"Amazing experience!","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"tristen h."},{"reviewId":"57b198e8-069b-4457-97ea-127e03921dd4","range":0,"rating":5,"reply":"We are delighted to hear you had an amazing experience with Extra Space Storage!","replyTime":"2026-01-20T13:21:00","review":"Amazing experience!","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"tristen h."},{"reviewId":"5f536c30-8ebf-4232-b085-e0cc42650718","range":0,"rating":5,"reply":"We greatly appreciate your feedback, Shaundria! Thanks for highlighting Kay's excellent service during your move-in. We're thrilled everything went smoothly!","replyTime":"2026-01-10T15:01:00","review":"Kay helped me out very well. She made sure my move in to the space was smooth. Thank you!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Shaundria F."},{"reviewId":"254a39e1-9136-49b5-bca4-e73badd8daa6","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you love Extra Space Storage and that Kayron provided excellent assistance.","replyTime":"2026-01-10T15:09:00","review":"I love this place and Kayron was extremely helpful whenever I needed assistance with anything at Xtra Storage.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Myles V."},{"reviewId":"20a028a9-18a6-4186-8a02-c1581f979d52","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience! Thanks for recognizing Kay'ron and Nicole's exceptional customer service.","replyTime":"2026-01-10T15:27:00","review":"Super spacious unit, and the whole place was super clean. We managed to find navigate the building very well with map shown to us and move in with no issues. Customer service was absolutely wonderful!! Both Kay'ron and Nicole were incredibly friendly and helped us ensure we got the right unit for what we needed to store. <3","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Sky R."},{"reviewId":"b3b3a18a-1337-47d5-a2cd-4791e7f4678d","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience! Thanks for recognizing Kay'ron and Nicole's exceptional customer service.","replyTime":"2026-01-10T15:27:00","review":"Super spacious unit, and the whole place was super clean. We managed to find navigate the building very well with map shown to us and move in with no issues. Customer service was absolutely wonderful!! Both Kay'ron and Nicole were incredibly friendly and helped us ensure we got the right unit for what we needed to store. <3","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Sky R."},{"reviewId":"14a056f9-4a40-4f0f-8153-f15021e9594f","range":0,"rating":5,"reply":"We greatly appreciate your feedback, Shaundria! Thanks for highlighting Kay's excellent service during your move-in. We're thrilled everything went smoothly!","replyTime":"2026-01-10T15:01:00","review":"Kay helped me out very well. She made sure my move in to the space was smooth. Thank you!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Shaundria F."},{"reviewId":"eaf5185a-04bd-4a30-b747-7b481e54df4c","range":0,"rating":5,"reply":"We are elated to hear Kayron provided amazing phone support and answered all your questions!","replyTime":"2026-01-06T08:15:00","review":"Kayron was AMAZING! she helped me over the phone and answered all my questions!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Ashleigh T."},{"reviewId":"5f4066d9-fac4-4eac-a087-f891f277fd86","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Nicole provided such exceptional service. Her patience and friendly approach make all the difference.","replyTime":"2025-12-11T09:09:00","review":"Nicole is so helpful she’s patient and takes her time with helping. She’s very polite and will greet you with a smile. I will most definitely come back. Nicole thank you again for your service.","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Areion W."},{"reviewId":"e3cdf9a3-e294-4c00-944a-584d3486d55b","range":0,"rating":5,"reply":"Thank you for recommending us! So glad Nicole provided excellent service and helped you find the perfect unit at reasonable prices.","replyTime":"2025-12-11T15:43:00","review":"Great storage place I highly recommend it. Nicole was so helpful. Her customer service skills are A1. She helped me find a nice unit for my things , prices are very much reasonable. They move very efficiently & made sure i was satisfied.","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Darrianne M."},{"reviewId":"37765588-bb4c-4685-9b40-ca4944110c26","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Nicole provided excellent service and made your day. We appreciate your business!","replyTime":"2025-12-11T17:53:00","review":"Miss Nicole made my day and took care of business. Thanks again","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"christina27575"},{"reviewId":"e82290b4-30ea-44a7-a9af-5fd5cc387f5f","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We are delighted to hear that you found our online rental process easy and our staff helpful. We appreciate your business and look forward to serving you again.","replyTime":"2025-03-15T09:31:00","review":"Renting a storage unit online was super easy. The staff is ALWAYS so helpful. The units -and I have two - are clean… and brand new.  The facility is secure.  It’s so convenient! There are no discounts for existing customers. :-(","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Candace"},{"reviewId":"9f04e419-ae28-4075-8681-71629b2fb8c6","range":0,"rating":5,"reply":"Thanks for the positive feedback! We sincerely value your kind words about our customer service.","replyTime":"2025-11-22T15:30:00","review":"Great customer service!!!!!! Kayron was amazing with a beautiful spirit.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Sparckles S."},{"reviewId":"2fa749f0-8f08-46fd-8313-97cda29d5b9e","range":0,"rating":5,"reply":"We greatly appreciate your recommendation! Thrilled our facility and Ms. Perkins exceeded your expectations compared to other storage options.","replyTime":"2025-11-18T08:00:00","review":"We’ve had several storage areas around town in the past, but Extra Space storage has been the best by far.  Great facility, close by and easily accessible.  The manager, Ms. Perkins, is extremely professional and helpful.  Highly recommended!","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Doug B."},{"reviewId":"a2c3f0a9-6293-4d87-9be9-a066ffe10ca8","range":0,"rating":5,"reply":"Hi Keisha! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 613-4100 or stop by the facility! ","replyTime":"2024-02-07T11:10:00","review":"Everything was Exactly what I needed","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Keisha B."},{"reviewId":"a66dc521-d7f9-4cdf-94c8-26fbab5c0fd9","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! We're thrilled Nicole provided excellent service with her positive attitude.","replyTime":"2025-11-12T10:43:00","review":"Great customer service Nicole has a very positive attitude","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Tomalesha S."},{"reviewId":"57d2861b-3f89-4ed5-8c5c-4ff0dba773b8","range":0,"rating":5,"reply":"Thanks for the recommendation! We appreciate your feedback about our professional service and are glad you had a positive experience.","replyTime":"2025-11-12T13:33:00","review":"Very professional and I would definitely recommend to others","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"kimberly j."},{"reviewId":"85b65eae-5ec9-4ae4-a1d4-bc5c62a5004e","range":0,"rating":5,"reply":"We are delighted to hear about your exceptional experience! Thank you for recognizing our team members' professionalism and recommending our clean, well-ventilated facility. We're thrilled that our manager's composure and excellent customer service helped seal the deal for you. It's wonderful to know that you found our environment clean and well-maintained, with proper air circulation. We truly appreciate your high praise and your recommendation for all storage needs. We're grateful for your 5-star review.","replyTime":"2025-06-24T13:55:00","review":"I would like to give an exceptionally 5 star overview for the staff at extraspace storage unit facility especially ms kayron for the overall review she assisted me in accordance of your professionalism for your company there are very friendly and coservative","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Periqueraheem"},{"reviewId":"b78d0543-5da9-4ba9-ace1-187ead81b77d","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Kayron provided such professional, helpful service. Your kind words mean everything to us.","replyTime":"2025-11-08T14:22:00","review":"Kayron was the rep who helped me. She was very professional, extremely helpful and knowledgeable. If I could give ten stars I would.","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"King D."},{"reviewId":"2884a0b7-27a1-43e3-a0f1-9e80796c1dba","range":0,"rating":5,"reply":"Thank you for the positive feedback about Kayron and our clean facilities. We're glad your experience was great!","replyTime":"2025-11-06T12:30:00","review":"Kayron was great everything looked good. Bathroom is very clean.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Kadee"},{"reviewId":"b9073a9c-c643-4b55-a0f2-0e69811d457e","range":0,"rating":5,"reply":"Thanks for the kind words! Thrilled Kayron provided excellent service and resolved your billing concerns professionally. Your recommendation means everything!","replyTime":"2025-11-06T13:19:00","review":"Awesome experience. Best customer service I have experienced in a while. Kayron was very professional even through my bad experience with billing and politely resolved all my issues!!!!!! Will definitely recommend….","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"provondatrack p."},{"reviewId":"ca371502-d2a5-495d-a998-a32788bc7643","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled you feel like family here and appreciate our clean facilities.","replyTime":"2025-11-05T15:33:00","review":"I love how y'all treat the customers how clean the place is it like your family or at your on house","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Raymond P."},{"reviewId":"692bbd4d-8bb9-4611-9387-9e8810e3aff6","range":0,"rating":5,"reply":"We are delighted to hear about your pleasant experience! Thank you for recognizing Mrs. Nicole's helpful service and our clean Franklin facility.","replyTime":"2025-11-05T15:32:00","review":"The experience was well and very much pleasant, I received all the help I needed and Mrs. Nicole was really nice and very helpful, I would advise anyone who needs a storage unit, The Franklin store is really clean and the Manager is so nice and very helpful. Thank You for Everything Mrs. Nicole.","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Terrance N."},{"reviewId":"7ee31f87-0803-4269-b31e-7078135b894a","range":0,"rating":5,"reply":"Thanks for the kind words about Ms Nicole and Ms Kayron! We're grateful they provided amazing service.","replyTime":"2025-11-03T10:57:00","review":"thank god for extra space storage. great workers, Ms Nicole Ms Kayron thank yall so much you ladies have been so amazing at yall job! keep up the good work.","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Cubionne S."},{"reviewId":"789f328c-3460-4ce8-9767-2e4b9f688bea","range":0,"rating":5,"reply":"We are delighted to hear Karon was an excellent help! Thanks for sharing your positive experience with us.","replyTime":"2025-06-13T12:47:00","review":"Kayron was an excellent help very nice person!!","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Darren C."},{"reviewId":"f1babfd0-b773-459e-8f4f-57ee7a3fd025","range":0,"rating":5,"reply":"We are grateful for your kind words about our manager's exceptional customer service and dedication to helping you save!","replyTime":"2025-10-29T15:55:00","review":"Mr. Inventory Manager that took care of me was everything! I mean the customer service was impeccable. He went above and beyond to help me save. You just don’t find people who care in customer service like him. Huge thank you!","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Dionne R."},{"reviewId":"ddc0ce84-3eb1-4d58-acc5-c0bc0fea435b","range":0,"rating":5,"reply":"We deeply cherish your kind words about Katrina's exceptional service and our clean, safe facility. Her dedication truly shines through!","replyTime":"2025-10-24T07:25:00","review":"I had the pleasure of dealing with  ES storage 10/11/2925.   It was late in the date on a Saturday and they were about ready to close up shop.  Ms. Katrina Perkins was the manager on duty.  She was a delight. She was very impressive. She wasn’t rushed and took the time to assist me.   She went over and beyond the call of duty.  She’s incredibly knowledgeable.   It was then time to go and she didn’t hesitate to say “I have tine”.   We seldom run across folks that go the extra mile.   Kayron is an asset to Extra Space.   I look forward to doing more business with them based solely on Ms Perkins kindness.  On another note, the facility was extremely clean and I felt very safe. ??????????","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Annie W."},{"reviewId":"e03a29d7-0c17-4ad6-8517-251ba432d8d6","range":0,"rating":4,"reply":"Thank you for sharing your positive feedback! We appreciate your suggestion about exit gate signage and will consider improvements.","replyTime":"2025-10-20T14:59:00","review":"Great experience overall! I reserved our storage unit online, and it was ready the very next day — super quick and hassle-free. The facility has a clean, well-kept atmosphere, which I really appreciated.\nOne small suggestion: it would be helpful to have a sign at the exit gate indicating that it opens toward you. I almost pulled up too close, and if I hadn't been paying attention, my car could have been damaged.\nOther than that, everything has been great. Highly recommend this storage facility!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Amber L."},{"reviewId":"9277be14-b9e3-4b64-bce1-62a612d3af65","range":0,"rating":5,"reply":"We are pleased to hear that you found our storage facility clean, bright, and fresh. Thank you for sharing your experience.","replyTime":"2025-10-20T15:31:00","review":"I needed more storage and this one is not too far from where I live. I went online to reserve a space and the process was incredibly easy. My husband and I went to check out the space before moving in and the facility was absolutely clean, bright, and fresh. So happy with our decision!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Breanna M."},{"reviewId":"ef44acd4-c882-4de0-b637-b08317700121","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Karon's professional and courteous service.","replyTime":"2025-10-17T12:42:00","review":"Karon was was very professional and courteous.","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Chief B."},{"reviewId":"7725a883-9aa0-4851-a661-785e68f972f9","range":0,"rating":5,"reply":"We are delighted to hear Ms Kayron provided exceptional customer service! We're pleased to know that she consistently went above and beyond to help with your storage needs, both in person and over the phone. It's wonderful to hear that you always found her helping customers with a smile and keeping the facility neat. Thank you for taking the time to share your positive experience with us.","replyTime":"2025-10-15T16:15:00","review":"MY five stars are especially for Ms Kayron! I truly wish I could get her customer service at every business I visit.  Not only did she go above and beyond to help me with my storage needs but she showed genuine care for myself and all of my belongings. Any time I had to stop by the storage she was helping customers and keeping the place neat and tidy and doing it with a smile. The same way I was treated in person also carried over to telephone calls. Ms Kayron is the BEST showing professionalism and patience each and every time.","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"India E."},{"reviewId":"5357e130-ca38-46be-90e2-f436b1988c3b","range":0,"rating":5,"reply":"We're privileged to have Kayron assist you! Thank you for sharing your experience.","replyTime":"2025-10-12T09:21:00","review":"Kayron was great!","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Terrance V."},{"reviewId":"bdaaba0a-9392-4395-915a-367d9414688d","range":0,"rating":5,"reply":"Thank you immensely for highlighting our great customer service and helpful information, Dianne!","replyTime":"2025-10-11T07:33:00","review":"Very helpful,  gave great information and options. GREAT CUSTOMER SERVICE.","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Dianne L."},{"reviewId":"b72b4856-d29f-465a-9a3e-9217fdeefc62","range":0,"rating":5,"reply":"We're utterly delighted to hear about your great experience at Extra Space Storage. Thank you for the kind words!","replyTime":"2025-03-25T14:29:00","review":"Great storage space and super friendly representation from the Manager and her subordinates. 10 Stars ??","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Sis B."},{"reviewId":"67cb60c8-a07c-4f2e-8583-3e6d9c1fa041","range":0,"rating":5,"reply":"Thank you immensely for your kind words about our helpful and thorough employees!","replyTime":"2025-10-09T11:20:00","review":"The employees are so helpful, kind, and thorough!!","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Jordan W."},{"reviewId":"b6e56e72-f1ec-4e5b-a6cd-f1c72ff48ace","range":0,"rating":5,"reply":"We are pleased to hear Ms. Kayron and Nicole provided such helpful and professional service!","replyTime":"2025-10-04T10:32:00","review":"Thank you to Ms. Kayron and Nicole for being so helpful and professional!","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Lamont H."},{"reviewId":"82d97576-7b27-4947-a264-28ff74c854dd","range":0,"rating":5,"reply":"We are grateful for your kind words! So happy you found us convenient with cool, spacious units. Kayron and Nicole are amazing team members!","replyTime":"2025-10-04T10:31:00","review":"Extra Space was really nice and very convenient. It’s always cool in there and the units are pretty spacious. Ask for Kayron or Nicole they’re really personable and pleasant and always helpful.","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Jailyn H."},{"reviewId":"7d6bebde-1e88-4c1b-907a-b450b784b2c3","range":0,"rating":5,"reply":"Thank you for sharing! So happy you're enjoying your new storage space with us!","replyTime":"2025-10-03T17:22:00","review":"I glad get new storage fresh","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Trischell D."},{"reviewId":"9f89809d-ffb9-4758-8fb8-adba76264032","range":0,"rating":5,"reply":"We are elated to hear booking was easy and you found our facility very clean!","replyTime":"2025-09-27T13:01:00","review":"Very easy to book and very clean facility","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Dale V."},{"reviewId":"53a8205c-205c-45ff-8304-f80dd5843db7","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Nicole provided great service.","replyTime":"2025-09-21T09:28:00","review":"Nicole was so nice and helpful!","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Tyiana w."},{"reviewId":"223e7e35-dacb-4940-8844-ab07df3f8b08","range":0,"rating":5,"reply":"We are delighted to hear Nicole provided such helpful assistance! Thanks for recognizing her eagerness to help.","replyTime":"2025-07-22T09:27:00","review":"This place always willing to help me out even over the phone Nicole is an awesome help. Thanks for putting up with me and my momma","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Johnson J."},{"reviewId":"f80bd062-e44e-4cae-9a78-e682b110b267","range":0,"rating":5,"reply":"Thank you for taking the time to share! So glad Nicole provided great service and you found us clean and spacious.","replyTime":"2025-09-19T10:14:00","review":"Nicole was very professional and went above and beyond to make sure I was satisfied. Clean, Spacious and safe, I would definitely recommend!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Lynn T."},{"reviewId":"c652b202-45f7-4a91-83c9-1feee5e9e010","range":0,"rating":5,"reply":"We are honored to hear that Nicole provided such wonderful, helpful service!","replyTime":"2025-09-19T10:39:00","review":"Nicole, is a great asset and wonderful at what she does and very helpful!!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Cassandra D."},{"reviewId":"16025ecc-8b1e-4d56-955c-e69e759d00c4","range":0,"rating":5,"reply":"We are overjoyed to hear our storage helped you! Nicole and our team work hard to provide great service.","replyTime":"2025-09-19T10:44:00","review":"This storage unit has really helped me out I mean everyone is a great help. That Nicole is one special lady y’all have a great face and personality in the business","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"glock"},{"reviewId":"8f69e867-f813-46a4-8d30-c6d8097c88a8","range":0,"rating":5,"reply":"We are grateful Nicole provided such knowledgeable help! Thanks for recognizing her wonderful service.","replyTime":"2025-09-19T10:44:00","review":"Nicole was very knowledgeable and a great help to me!!! Wonderful lady!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Marvetta O."},{"reviewId":"5b799c5f-09e6-4e37-aac6-0d97d43a9e13","range":0,"rating":5,"reply":"We are delighted to hear you had such a great experience! Thanks for highlighting Nicole's outstanding help during your stressful move.","replyTime":"2025-09-19T10:43:00","review":"The best storage place in the city. Nicole is outstanding I was having a rough day and she really help me out. Moving is so stressful","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Sharell H."},{"reviewId":"c7b489ad-b487-4586-9068-89b3c24a3499","range":0,"rating":5,"reply":"We are elated to hear about your great experience! Thanks for highlighting our friendly staff and clean units. We're glad that our team was able to make the process easy for you and that you found a unit that suited your needs. We appreciate your recommendation and look forward to serving you again in the future if you ever need storage.","replyTime":"2025-09-19T11:33:00","review":"Great Storage Place!\nI had a really good experience with this storage facility. The staff was friendly and helpful, and they made the whole process easy. The unit was clean, safe, and just the right size for what I needed. Prices were fair too. I would definitely use this storage place again and recommend it to others!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"nija p."},{"reviewId":"8cdaf83a-cd80-45ca-9944-a697e1a2906d","range":0,"rating":5,"reply":"Gracias por tu reseña.","replyTime":"2025-09-16T08:05:00","review":"Muy buena","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Big D."},{"reviewId":"dd151a5f-27e0-41f8-b9ac-14f8c9b2fc72","range":0,"rating":5,"reply":"Thanks for the kind words, Anthony! So glad our team was on point for you.","replyTime":"2025-09-04T09:04:00","review":"Everything that I've needed was on point. Excellent employee!","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Anthony H."},{"reviewId":"16d917f2-7a4e-4e25-93e3-0ba735214dad","range":0,"rating":5,"reply":"We genuinely admire your feedback! So glad Kayron made your move-in smooth and provided all the details you needed.","replyTime":"2025-09-04T08:31:00","review":"Kayron did an amazing job giving me a tour of my unit and informing me with all details about the Facility, I had a very successful move in. Thank you","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Dillan H."},{"reviewId":"4522e21c-fe07-4fc0-99f8-024515f21011","range":0,"rating":5,"reply":"We are thrilled to hear Nicole provided such amazing help! Your kind words mean everything to us.","replyTime":"2025-08-29T15:12:00","review":"Nicole was such a great help!! I love this facility so much every time I have a problem, it’s solved with ease, love and kindness! Thank you so much Nicole, I don’t think you understand how much you’ve helped me today!","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"Beatrice Y."},{"reviewId":"3db41d05-5d52-4157-b70e-fc4ebd16b9a6","range":0,"rating":5,"reply":"Thank you for sharing your kind words about our clean facility and Nicole's awesome service!","replyTime":"2025-08-21T12:50:00","review":"The facility is clean and maintained well.  The manager, Nicole, is awesome to work with.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Michael C."},{"reviewId":"c6e79b89-bc8f-4906-86a4-66bf84840eeb","range":0,"rating":5,"reply":"Your review is greatly appreciated! We're absolutely thrilled to hear about the exceptional customer service provided by Kayron at our Elysian Fields location in New Orleans. It's wonderful to know that she made your day and provided a level of service that stands out in today's world. We value team members like Kayron who go above and beyond for our customers. Rest assured, we recognize the importance of having such dedicated employees, and we're proud to have Kayron as part of our Extra Space Storage family. Thank you for taking the time to share your positive experience with us!","replyTime":"2025-01-03T12:32:00","review":"Spoke to Kayron at the store on Elysian Fields in New Orleans La and she made my day!!!! She provided customer service that feels like we typically don’t get anymore anywhere else. Extra Space Storage should know they have a GREAT employee at that location and I believe they would see great return on any opportunity they give her. Thank you for your help today Kayron!!!","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"EJ"},{"reviewId":"db5a650b-dd6b-4263-acad-6553d569e3af","range":0,"rating":5,"reply":"We are thrilled to hear our knowledgeable staff helped you choose the perfect unit for your needs!","replyTime":"2025-08-15T16:35:00","review":"The staff was very knowledgeable about chosen the right unit to fit my needs.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"VENICE W."},{"reviewId":"d670573d-b8ab-4989-b47f-4c27457852bd","range":0,"rating":5,"reply":"We are pleased to hear that you had a gold star customer service experience. Thank you for your wonderful feedback!","replyTime":"2025-05-08T10:38:00","review":"The customer service was gold star thank you thank you","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Christina W."},{"reviewId":"ce63001d-1371-42f7-aa2a-dca357d04007","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! So glad our team is helpful and always available for you.","replyTime":"2025-08-12T18:49:00","review":"Always helpful and polite. Someone is always around in the office to answer my questions right away","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Nadine E."},{"reviewId":"0a762e23-4199-4177-b23b-8a1b46d8667d","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Nicole at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-08-06T09:06:00","review":"Nicole manages this facility with excellence. It is always clean and she is very helpful.\nThank you Nicole.","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Errol"},{"reviewId":"7e932479-13ed-44be-919b-b572a6a36441","range":0,"rating":5,"reply":"We are delighted to hear you found our staff and property superb! Nicole will be thrilled to know about your kind words.","replyTime":"2025-08-05T11:15:00","review":"The staff and property are superb!! I appreciate Nicole Armour for her thoughtfulness. I highly recommend this location and ask for Nicole??????????","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Kris E."},{"reviewId":"4d2cdb7e-484e-4639-bf26-828e31686e4c","range":0,"rating":5,"reply":"Your positive feedback means everything! So glad Ms. Nicole provided fast, professional service and you love the spacious, air-conditioned unit!","replyTime":"2025-08-05T14:26:00","review":"Ms. Nicole was Fast, efficient & professional. The unit is spacious and has air conditioning.","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Mina P."},{"reviewId":"c32c0b00-e7a3-4645-bf52-c9ea63c33ef7","range":0,"rating":5,"reply":"We are pleased to hear Nicole provided such helpful service! We'll share your kind words with her.","replyTime":"2025-07-30T09:41:00","review":"Nicole is a great asset to your organization!  Anytime I have called or visited the office for assistance, she's consistently been kind and solutions focused. Thank you Nicole.","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"NADRA D."},{"reviewId":"286c5d68-a0e0-4b05-b8fb-6639b4b4c75b","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for noting our helpful team and clean facility during hard times.","replyTime":"2025-07-30T10:04:00","review":"It was a great experience for me    Even though the hard times.  They was extremely helpful  and the place was very clean","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"Lavan W."},{"reviewId":"ff614043-c605-4a54-8ae8-82a36f0cab7d","range":0,"rating":5,"reply":"We are thrilled to hear about your wonderful experience with Mrs. Armour! She's truly special and we're grateful you felt so welcomed.","replyTime":"2025-07-30T09:20:00","review":"I had the best and easiest time ever with Mrs. Armour she helped me get a unit and was so pleasant to work with. I went to other storage units company's and was treated badly.  She took her time showing me around and was patient with me I speak funny now after emergency brain surgery.  Thank you for having such a kind wonderful person as your branches manager in Gentilly.","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"Muddawg"},{"reviewId":"39b971f7-c067-45a5-bd5e-8d9ad2610312","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback! We're glad you had a good experience with Extra Space Storage.","replyTime":"2025-07-25T11:59:00","review":"Good","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Joseph S."},{"reviewId":"490c98bb-111c-404f-9fef-0c800f55e3a3","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ajeon! Don't hesitate to reach out if you need anything!","replyTime":"2024-03-22T00:47:00","review":"nicole is a really good person she helped me out a lot","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Ajeon P."},{"reviewId":"98fb8e18-14f3-46e0-8722-91b578cd4112","range":0,"rating":5,"reply":"We are delighted to hear Nicole provided such helpful service! Thanks for recommending us to friends and family.","replyTime":"2025-07-22T09:15:00","review":"Nicole was Awesome very helpful ,I would recommend friends and family!!!So Ask for Nicole !!","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Lyniyah H."},{"reviewId":"d0236760-61a0-4a28-8f7b-ed63c431ecb3","range":0,"rating":5,"reply":"We are delighted to hear Ms. Nikkie provided amazing service and went the extra mile for you!","replyTime":"2025-07-22T09:42:00","review":"Ms. Nikkie was outstanding! She is the face of the company with her amazing service & going the extra mile.","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Thomesha I."},{"reviewId":"ce569f8b-5eb0-4b45-9939-a3cc59fc8d3d","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience! Thank you for recognizing our friendly and professional team.","replyTime":"2025-07-09T18:41:00","review":"Absolutely wonderful to work with. Super friendly and professional. A+++++","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Anna B."},{"reviewId":"052c2823-54e2-4456-be17-6a1e5c9200dc","range":0,"rating":1,"reply":"Please contact us at (504) 613-4100 to discuss your concerns directly.","replyTime":"2025-07-03T12:33:00","review":"They give you a good rate to sign up and assure you when the rate changes that if you just ask they'll roll it back to the promo price, but they don't and it just gets more expensive and more expensive. The gates are usually broken and carts are hard to find at times. Poor quality service.","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"Quality F."},{"reviewId":"c2a0ef42-5f30-498a-86e1-5e6f63fc5dc4","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience at Extra Space Storage. Thank you for your kind words, Darryl!","replyTime":"2025-06-30T10:48:00","review":"Great place and the lady was very helpful","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Darryl J."},{"reviewId":"9c3b1985-eade-4a4e-9d4f-91faeda5315c","range":0,"rating":5,"reply":"We are delighted to hear about your exceptional experience! Thank you for recognizing our team members' professionalism and recommending our clean, well-ventilated facility. We're thrilled that our manager's composure and excellent customer service helped seal the deal for you. It's wonderful to know that you found our environment clean and well-maintained, with proper air circulation. We truly appreciate your high praise and your recommendation for all storage needs. We're grateful for your 5-star review.","replyTime":"2025-06-24T13:55:00","review":"She was very nice she remained calm although I was very difficult to deal with she managed to keep her composure and have exceptional customer service if I was thinking of another storage company she was definitely the one who sealed my deal most of all a people person and she represented the company the way a manager should be I gave her five stars if there were a 10 star agreement that for sure would have been my decision great service clean environment and circulated air ventilation I recommend this storage company for all of your storage needs #repostalldayuntilthisyoungladyreceivearaise","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Periqueraheem"},{"reviewId":"250957e0-f258-4e2f-9bab-b3ad5bc184bc","range":0,"rating":5,"reply":"We are delighted to hear Nicole went above and beyond! Thanks for recognizing her proactive and helpful service.","replyTime":"2025-06-25T08:22:00","review":"The manager there, Nicole, went above and beyond on multiple occasions including when moving out, very proactive and helpful!","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Jared G."},{"reviewId":"85630d46-d807-487c-959c-3660023a61c5","range":0,"rating":5,"reply":"We are delighted to hear about your pleasant experience! Thank you for recognizing our team member's excellent service.","replyTime":"2025-06-23T15:19:00","review":"I have always had a pleasant experience when contacting this location, The young lady that I spoke with today provided excellent service and answered all my questions.","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Bridgette B."},{"reviewId":"40feca1c-8bdf-4fd8-9bd4-eaecb5bfc6d7","range":0,"rating":5,"reply":"We are delighted to hear about Kayron's outstanding service! Thank you for highlighting her professionalism and friendly approach in helping you find the perfect storage solution. It's wonderful to know that Kayron greeted you warmly, patiently answered all your questions, and ensured you understood all your options. We strive to make the storage unit selection process smooth and stress-free for all our customers, and we're thrilled that Kayron exemplified this commitment. Your positive experience means a lot to us, and we appreciate you taking the time to share your feedback.","replyTime":"2025-06-15T11:09:00","review":"I want to highlight the outstanding customer service I received from Kayron  at Extra Storage. From the moment I walked in, she greeted me with a warm smile and a helpful attitude. Kayron  was incredibly knowledgeable, patient, and made sure I understood all my options. She took the time to answer every question clearly and helped me find the perfect storage unit for my needs. Her professionalism and friendly demeanor made the entire process smooth and stress-free.\n\nThank you, for going above and beyond—your excellent service truly made a difference!","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Ashley"},{"reviewId":"640c09b3-d2c6-4bd8-aa2a-b9b95d8b9d8c","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for highlighting Nicole's excellent service and our clean, accessible facility. Your satisfaction matters greatly to us.","replyTime":"2025-06-06T09:21:00","review":"Facility is easy to access and easy to navigate even after hours. Unit and facility were both very clean. I had an issue with my online booking and called the facility for assistance expecting a corporate hotline. Nicole answered from on location and was awesome! She was kind, helpful, and quick to resolve my issue. Very positive experience.","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"H M."},{"reviewId":"b3162316-52ff-429f-af49-0a36bcffa875","range":0,"rating":5,"reply":"We are delighted to hear Mrs. Noel provided knowledgeable guidance and personable service. Your appreciation for her storage unit expertise means a lot to us.","replyTime":"2025-05-31T16:35:00","review":"Mrs. Noel was really helpful. She’s very knowledgeable of the dimensions of storage units. She’s personable and easy to work with. All advice and suggestions were greatly appreciated.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Madison F."},{"reviewId":"c3e0dca2-90a6-40ea-9880-4a8f9b490ab2","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for recognizing Nicole Nikki's excellent service. Your kind words mean everything to us.","replyTime":"2025-05-29T08:20:00","review":"I had such a great an awesome experience at Extra Space Storage. Nicole Nikki was such a great help. I’ll be back there soon. God Bless","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Murphy N."},{"reviewId":"5e620440-2ac0-4f77-8cb8-4ddd9fde0662","range":0,"rating":5,"reply":"Thank you for the kind words, Terrance. We're glad our manager was courteous and helpful to work with! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2023-12-20T15:13:00","review":"Great service, and very helpful, accommodated me with everything I needed to know, and how to get to my unit as fast as possible, I really appreciate Extra Space Storage","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Terrance N."},{"reviewId":"8fb56295-a456-4a0e-87ad-ce6d0299e1cf","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We're thrilled to hear you had a great customer service experience at Extra Space Storage.","replyTime":"2025-05-14T11:27:00","review":"I had a great customer service.","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Kayla R."},{"reviewId":"5decff41-862b-41b1-8f5f-e05e8a117b02","range":0,"rating":5,"reply":"Thank you immensely for your kind words. We're glad to hear that our staff provided amazing service and care. Please let us know if there's anything else we can assist you with.","replyTime":"2025-05-10T12:28:00","review":"Everyone working there provided amazing service and made sure everything regarding my storage room was figured out. The staff here truly cares about their customers and I appreciate it!","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Christina R."},{"reviewId":"1869962b-406d-4170-8746-21582f65aac7","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We are glad to hear about your great customer service experience and the cleanliness of our storage space.","replyTime":"2025-05-04T15:22:00","review":"Great costumer service, clean and nice space.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Trinity B."},{"reviewId":"a0a6bd13-0253-4120-babb-3e2b9e13e258","range":0,"rating":3,"reply":"We sincerely regret to learn about your experience with the flooding issues and the rate increase. We understand how frustrating and disappointing this situation must be for you, especially given your previous positive experience with us. We value your feedback and would like to discuss this matter further to see if there's any way we can address your concerns. Please feel free to reach out to us at (504) 613-4100 so we can better understand your situation and explore any possible options. We appreciate your long-standing patronage and hope to have the opportunity to speak with you directly.","replyTime":"2025-05-01T07:06:00","review":"A year ago, I gave Extra Space Storage a 5 star review.  Since then, my unit flooded twice due to their A/C system freezing up and overflowing from the ceiling.  I didn't buy their insurance because of the very high cost so all that I lost was simply on me.  I'm still pleased with the location  but I was notified that in May, my monthly rate will DOUBLE!!  That's crazy!!  I'm old and on a fixed income....  I'll be working (all by myself) over the next few  months to clear everything out.  Really disappointed.   I've talked with them but there's nothing they can do to help me....","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"Deborah I."},{"reviewId":"9d3df535-2a98-47d2-a3d1-fca7db24eced","range":0,"rating":5,"reply":"Your positive experience with Nicole is valued. Thank you for sharing your experience at Extra Space Storage.","replyTime":"2025-04-27T16:19:00","review":"Nicole provided great service and made the process  an easy one.","source":"Google","submissionTime":"2025-04-27T00:00:00","userName":"Lynda M."},{"reviewId":"32641147-7147-4cc2-a839-c6f80be9e3ec","range":0,"rating":5,"reply":"We genuinely admire your kind words about our customer service and Nicole's exceptional assistance. Thank you for sharing your experience with us!","replyTime":"2025-04-26T09:58:00","review":"Great Customer service Always Go above and Beyond to satisfy customers needs Nicole Is truly a gem!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Laoshia W."},{"reviewId":"f9706ffa-f4cd-4982-a940-48f62f67e074","range":0,"rating":5,"reply":"We're honored to have provided you with top-notch service and a stress-free experience. Thank you for choosing Extra Space Storage! We're thrilled to hear that our Store Manager, Ms. Nicole, made you feel welcome and taken care of from the moment you arrived. It's wonderful to know that you found the perfect unit at a great rate and that the whole process was smooth for you. We take pride in maintaining a clean, secure, and well-maintained facility, so we're glad it gave you immediate peace of mind. Your recommendation means a lot to us, and we appreciate your kind words about our professional and friendly customer service.","replyTime":"2025-04-22T08:41:00","review":"I recently switched over to Extra Space Storage at 6750 Franklin after dealing with another company, and I couldn’t be more satisfied with my decision. From the moment I arrived, the Store Manager made me feel welcome and taken care of. The customer service here is top-notch — professional, friendly, and genuinely helpful.\n\nShe worked with me to find the perfect unit at a great rate, and the whole process was smooth and stress-free. The facility is clean, secure, and well-maintained, which gave me immediate peace of mind. She took her time explaining everything clearly and made sure I was comfortable every step of the way.\n\nBig shoutout to Ms Nicole the 6750 Franklin mgr — she truly went above and beyond. If you’re looking for excellent service and great value, this is the place to go. Highly recommend!","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"BlakkOne E."},{"reviewId":"5ac3ecca-60af-4edf-967b-6f7fbb7403fe","range":0,"rating":5,"reply":"Thank you for the kind words, Davonta. We're glad Nicole was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-03-12T10:24:00","review":"The employees were very helpful they even helped showing me how to get to my storage unit thanks to Nicole ??","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Davonta J."},{"reviewId":"6b85a17d-ce8c-4305-a837-c0cb9d53c977","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Extra Space Storage. Thank you for sharing your detailed feedback! We're glad our staff was able to provide professional and helpful service, making your transition smooth and stress-free. It's great to know that you found our facility clean, secure, and easily accessible. We strive to offer competitive rates and top-tier service to all our customers, so we're pleased this was reflected in your experience. Thank you for choosing Extra Space Storage and for your recommendation.","replyTime":"2025-04-22T08:36:00","review":"I recently made the switch to Extra Space Storage after being with another company, and I have to say — it was the best decision I could’ve made. From the moment I walked in, I was greeted with professionalism and a genuine willingness to help. The staff went above and beyond to make the transition smooth and stress-free.\n\nNot only did I receive a fantastic rate, but the service was top-tier. They took the time to answer all my questions, showed me multiple unit options, and made sure I was comfortable with everything before signing. The facility was clean, secure, and easy to access — a huge step up from my previous experience.\n\nIf you’re looking for great customer service and competitive pricing, I highly recommend Extra Space Storage. They truly made me feel like a valued customer from day one.","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"MsWoods A."},{"reviewId":"b946ff94-fa70-4f9c-a879-d20f647fadda","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our New Orleans storage facility. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-14T07:27:00","review":"One of the best Storage facilities in. Ew Orleans","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"It W."},{"reviewId":"25cc2bb5-7872-427b-98a4-2dea0f406fa8","range":0,"rating":5,"reply":"We're overjoyed to hear you had a great experience with our services. Thank you for your review!","replyTime":"2025-03-31T07:22:00","review":"great services","source":"Google","submissionTime":"2025-03-30T00:00:00","userName":"DeShawn C."},{"reviewId":"ab422490-6225-4f31-9620-080c1a9f3d84","range":0,"rating":5,"reply":"We are overjoyed to hear about your good service experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-03-31T07:22:00","review":"Good Service??","source":"Google","submissionTime":"2025-03-30T00:00:00","userName":"Diamond E."},{"reviewId":"90be1364-7870-407e-8932-5880255b15cc","range":0,"rating":5,"reply":"We are excited to hear that Kayron was a great help. Your feedback helps us improve. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-28T08:04:00","review":"Kayron was a great help","source":"Google","submissionTime":"2025-03-27T00:00:00","userName":"Kaelani G."},{"reviewId":"0dfabe53-7d33-469c-9b5b-ff26f1c4e28b","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for your kind words about Kay.","replyTime":"2025-03-28T08:04:00","review":"I love kay great","source":"Google","submissionTime":"2025-03-27T00:00:00","userName":"Tony B."},{"reviewId":"7f29e18c-098e-4377-9e68-6f63ea21f474","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-03-25T14:13:00","review":"I recently rented a storage unit, and I couldn’t be happier with my experience. The facility is clean, well maintained, and secure, giving me peace of mind that my belongings are safe. The staff is friendly and always willing to help, making the process quick and hassle free. I also appreciate the convenient access hours, which allow me to get to my items whenever needed. If you’re looking for a reliable and affordable storage solution, I highly recommend this place!","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"Koy S."},{"reviewId":"d97fcdcf-f1ae-4883-a007-7400180f2e27","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with Kayron at Extra Space Storage.","replyTime":"2025-03-17T08:25:00","review":"KAYRON WAS GREAT !!!!","source":"Google","submissionTime":"2025-03-16T00:00:00","userName":"Trichelle r."},{"reviewId":"936a0909-c6dc-4fbf-9fb4-b70a5370fbce","range":0,"rating":5,"reply":"Thank you for your feedback. We're glad Kayron was able to assist you.","replyTime":"2025-03-11T10:06:00","review":"Kayron was a great help. Look forward to renting.","source":"Google","submissionTime":"2025-03-11T00:00:00","userName":"Shakie W."},{"reviewId":"6fcef91a-b2cc-45e7-8b35-d26ed7701a72","range":0,"rating":5,"reply":"Thank you for the kind words, Ethel. We're glad Nicole and Kayron were awesome to work with and great at keeping our property clean! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-01-03T08:13:00","review":"Nice clean friendly staff clean facility Nicole awesome staff ?? the best extra space storage","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Ethel L."},{"reviewId":"5b76fece-2665-4cb4-9078-f5192dd201ae","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Mrs. Nicole is indeed a wonderful manager. Thank you for sharing your experience with us.","replyTime":"2025-03-10T09:25:00","review":"Very clean place and very professional manager.Mrs Nicole is so sweet and personable. Me and my wife love her","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Rodney S."},{"reviewId":"60efd935-f9e9-44e3-bd33-d4091c7811e5","range":0,"rating":5,"reply":"Your positive experience with Nicole is greatly appreciated! Thank you for sharing your 5-star feedback.","replyTime":"2025-03-11T12:34:00","review":"Nicole is The Best 5STAR Service!!?????","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"dionne w."},{"reviewId":"f9da5ad1-4af9-470f-a393-1e19f84c17cb","range":0,"rating":5,"reply":"We are excited to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback about our clean and cool space in a safe area. We're glad our manager was informative and provided you with excellent customer service. Your satisfaction is important to us, and we appreciate you taking the time to leave this review.","replyTime":"2025-02-23T11:34:00","review":"Clean, cool space , and in a safe area ! I can’t remember the managers name, I remember she was the manager. But she was so informative and has the sweetest personality!","source":"Google","submissionTime":"2025-02-23T00:00:00","userName":"Nini S."},{"reviewId":"55e6935c-a450-42f9-ad92-e734c405cdfc","range":0,"rating":5,"reply":"Thank you, Quebee. We're glad we were able to assist you with your storage needs. ","replyTime":"2024-12-14T18:38:00","review":"Love the staff very helpful great place  very clean  .","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"quebee j."},{"reviewId":"ace9852a-60ee-48cc-a98d-393614dc4384","range":0,"rating":5,"reply":"We are elated to hear about your incredible experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-01-24T10:49:00","review":"Incredible service! Very clean facility! I felt safe in leaving my belongings here. Would recommend and would use again ! Thank you!","source":"Google","submissionTime":"2025-01-23T00:00:00","userName":"Danny H."},{"reviewId":"ab70b12c-e6d2-4af4-843a-72da34d5e82b","range":0,"rating":5,"reply":"We are overjoyed to hear that Kayron was a great help. Thank you for sharing.","replyTime":"2025-01-18T13:56:00","review":"Kayron wasa great help.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Jimmy B."},{"reviewId":"a0fed252-389b-4bd3-b26d-935b86017d6f","range":0,"rating":1,"reply":"Please feel free to reach out to us at (504) 613-4100 to discuss this further.","replyTime":"2025-01-15T13:36:00","review":"E-rental didn't turn out to be much of an e-rental. Did everything online but still didn't have access to my unit. Get there the following am and told elevators weren't working and my unit, which most are upper levels, being an upper level wouldn't be able to get to my unit. So it was one thing after another and I just asked for a refund which is still holding me up from having a unit that I should already have been in.","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"Mel"},{"reviewId":"2fb3afc2-1ed2-47fc-b4f0-ab62d0ee3e9a","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Kayron at Extra Space Storage.","replyTime":"2025-01-13T07:16:00","review":"Kayron was excellent","source":"Google","submissionTime":"2025-01-12T00:00:00","userName":"Tee E."},{"reviewId":"4dbb8ecd-4f20-4655-8e22-a19294249970","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Kayron at Extra Space Storage.","replyTime":"2025-01-13T07:32:00","review":"Kayron was excellent","source":"Google","submissionTime":"2025-01-12T00:00:00","userName":"Tee E."},{"reviewId":"c9fdc88e-97b1-4220-ba9c-3f5ae1a850a0","range":0,"rating":5,"reply":"We're excited to hear that Kayron and Nicole provided you with professional service. Thank you for your kind words!","replyTime":"2025-01-10T10:38:00","review":"Kayron and nicole are very professional. Great team","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Giveup G."},{"reviewId":"b0b2e14f-d994-42b5-b02f-bf7f8415e6cc","range":0,"rating":5,"reply":"We're thrilled to hear that Nichole provided professional assistance with all your questions. Thank you for sharing your experience with us!","replyTime":"2025-01-10T10:38:00","review":"Nichole gave professional assistance with all my questions","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"juan s."},{"reviewId":"ada9e4bf-d380-4de8-8e0a-30a4f988fc16","range":0,"rating":5,"reply":"Thank you immensely for your wonderful feedback. We're delighted to hear about your positive experience with us. We're especially glad to hear that Ms. Nicole was able to assist you effectively, addressing all your needs and helping you resolve any concerns. It's important to us that our customers feel valued, and we're pleased that this was your experience. Thank you again for taking the time to share your thoughts.","replyTime":"2025-01-09T12:40:00","review":"Everything was great an in ORDER, Ms. Nicole was welcoming and helpful she assured that all my needs were met and helped me come to a conclusion on any of my concerns! I felt like a valuable costumer Thanks Nichole","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"West “."},{"reviewId":"f1fc67fd-7d61-439a-82f9-137c6fbd81bd","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with our team, especially with Nikki/Nicole. Her patience and dedication to providing accurate information truly exemplify our commitment to excellent customer service. We appreciate you taking the time to share your feedback and highlighting how Nikki/Nicole went above and beyond to answer all your questions. Thank you for choosing our storage facility!","replyTime":"2025-01-09T12:51:00","review":"I was calling around a few months back to get different quotes And unlike Other places that made me feel like I was asking to many Questions there was one young lady I believe Her name was Nikki/Nicole she was very patient Looked into every detail and gave me accurate Information on what I was asking with noo problems\nPoor thing I held her up for at least 10 mins or soo she is the definition of Customer Service","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"Kenneth P."},{"reviewId":"cbfee225-6091-400f-b144-710770319165","range":0,"rating":5,"reply":"We're glad to hear that Ms. Nicole was very professional and a great help. Thank you for taking the time to share your experience with us.","replyTime":"2025-01-07T15:51:00","review":"Ms. Nicole is always very professional and a great help.","source":"Google","submissionTime":"2025-01-07T00:00:00","userName":"Lakeya R."},{"reviewId":"7493795f-93f1-462f-9c50-2234c03cd39b","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear that you found our facility clean and well-kept. Thank you for choosing Extra Space Storage.","replyTime":"2025-01-03T12:34:00","review":"Used this facility for our family business. It is very clean and well kept.","source":"Google","submissionTime":"2025-01-03T00:00:00","userName":"Noah V."},{"reviewId":"8f5e0113-424e-4df7-b5dd-b58663187f8b","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear you had a great experience with our customer service at Extra Space Storage.","replyTime":"2025-01-02T16:07:00","review":"Great customer service","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Debrann W."},{"reviewId":"781d347f-ed35-49aa-b055-302f90271504","range":0,"rating":5,"reply":"Hi Eddie! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 613-4100 or stop by the facility! ","replyTime":"2024-01-03T07:57:00","review":"Great and clean","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Eddie L."},{"reviewId":"e8b126aa-b203-4fd6-91a0-0861c4cec723","range":0,"rating":5,"reply":"Thanks, Nikkie! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (504) 613-4100 if you ever need anything. ","replyTime":"2024-07-13T04:26:00","review":"Awesome place","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Nikkie B."},{"reviewId":"9c40736c-a597-4541-a20e-cf2b290534fa","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience with us. We are thrilled to hear that our staff has been accommodating and professional.","replyTime":"2024-12-23T12:54:00","review":"I anticipated the opening of this location and I've had a space since that time.  I have not had any issues. It is very convenient. The staff is very professional and the manager does everything in her power to accommodate your needs.","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Michele K."},{"reviewId":"5f9ce734-d2a0-47e2-8c37-3fd061054a34","range":0,"rating":5,"reply":"Thank you for the kind words, Bianca. It's great to know Kayron has been kind and helpful. Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-12-14T07:30:00","review":"Love this location! The facility is always clean and well lit. Kayron is always kind and helpful whenever I visit the storefront.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Bianca W."},{"reviewId":"ba4c977a-706a-4cab-b4bd-6479dcedc491","range":0,"rating":5,"reply":"Thank you for your feedback, Marchalla! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and are happy to hear Kayron was friendly and knowledgeable. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2024-01-20T15:09:00","review":"Clean, professional, and well secured. Had the pleasure of meeting the Assistant Manager Kayron was friendly and very knowledgeable. FYI She deserves her own store! If you go there ask for Kayron.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"marchalla F."},{"reviewId":"95ec2039-089a-4ec6-bd33-d8e88193b0d9","range":0,"rating":5,"reply":"Thank you for sharing your experience with Karion at (504) 613-4100. We're glad to hear she was able to assist you and we look forward to helping you find the perfect storage unit soon.","replyTime":"2024-05-31T18:31:00","review":"Karion was very helpful. Even though they didn’t have a 5*5 she ensured me once one was available she would call me. Very professional..","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Jerchelle S."},{"reviewId":"44081c65-517c-4b7b-a6d9-8c32edcaff7f","range":0,"rating":5,"reply":"We're honored to have provided you with convenient, clean, and secure storage. Thank you for your feedback!","replyTime":"2024-12-07T09:44:00","review":"Conveniently located, clean and secure. Fantastic customer service ?. Thanks Nicole!","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Deneen T."},{"reviewId":"49cfc1ac-3c65-4823-bf68-bd9fc8fad6f2","range":0,"rating":5,"reply":"Our team appreciates your rating, Ashley. Thank you for being a loyal Extra Space Storage customer! ","replyTime":"2024-06-22T04:26:00","review":"Ms.Kayron has been a huge help with assisting me with a storage space. She has excellent customer service & she’s goes beyond she is truly appreciated.\nGreat employee","source":"Google","submissionTime":"2024-11-25T00:00:00","userName":"Ashley B."},{"reviewId":"ce722d6c-a8d5-49dc-ae8f-7e1859fef9bf","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with our attendant. It's wonderful to know that she was not only nice and knowledgeable but also walked you through everything, making your experience great. We truly appreciate dedicated team members like her who love what they do. Thank you for sharing your feedback and for the generous 10-star sentiment!","replyTime":"2024-11-13T12:03:00","review":"The attendant was real nice and knowledgeable. She walked me through everything and made my experience great. It’s hard to find good people that are dedicated to their job. She seemed like she loved what she does I forgot her name but I would give her 10 stars if I could.","source":"Google","submissionTime":"2024-11-13T00:00:00","userName":"Melanie N."},{"reviewId":"cdad107c-75b6-4fac-ae38-49066f46c2c5","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at our Extra Space Storage facility. Thank you for sharing your feedback!","replyTime":"2024-11-08T15:41:00","review":"Very clean facility (6750 Franklin Ave, NOLA). I had some issues with my unit and the attendant went above and beyond to make sure everything was correct.","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Mitch M."},{"reviewId":"84049e4f-4397-4431-a5c2-613ca7181894","range":0,"rating":5,"reply":"We are overjoyed to hear that Extra Space Storage is one of the best storages in the city. Thank you for your positive feedback!","replyTime":"2024-09-16T11:08:00","review":"One of the best storages in the city","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"TLC_ultimate"},{"reviewId":"8d58e763-ff19-4fce-a51f-6c364be856fd","range":0,"rating":5,"reply":"We're delighted to hear that Nicole was the best!","replyTime":"2024-10-08T11:43:00","review":"Nicole was the best!!","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"Walter T."},{"reviewId":"1de679b1-c090-45bf-875a-673051e246fe","range":0,"rating":5,"reply":"We're overjoyed to hear that we could assist you last minute. Thank you for sharing your experience.","replyTime":"2024-10-04T09:22:00","review":"Needed a unit last minute, and they got me in and out quickly","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"nancy w."},{"reviewId":"0d0a38fd-0112-42fc-93ad-7c9bac22e126","range":0,"rating":5,"reply":"Thanks, Laura! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! ","replyTime":"2024-10-02T09:38:00","review":"Everyone I spoke with was so nice. I was out of town and was able to get the space I needed (with their help) and my computer.","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Laura B."},{"reviewId":"ed822d94-9dad-4bf3-916a-b1c5fe541bac","range":0,"rating":3,"reply":"Thank you for sharing your concerns. We apologize for the inconvenience with the carts. Please feel free to reach out to us at (504) 613-4100 to discuss this further.","replyTime":"2024-09-29T11:23:00","review":"I have had my space for a few months and on my second visit (today) wasn't able to find a cart. No one was in the office, so I walked all around the 3 floors, trying to find a cart. I found two carts, being used by the same, very slow moving and unfriendly, couple. I think a space this size needs more then two carts....","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"ramona s."},{"reviewId":"5ecb8cb3-f75d-4c3f-a04e-cf2841b69c8f","range":0,"rating":5,"reply":"Thank you for the kind words, Courtney. We're glad Nicole was professional and amazing to work with! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-01-24T08:26:00","review":"The facility is nice and clean, the manager Nicole was Amazing very professional and helpful thanks for all your help ??","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"Courtney N."},{"reviewId":"f0a91ecf-468c-45e8-905e-c2f08fc0ef0b","range":0,"rating":5,"reply":"Thank you, Victor! It's wonderful to hear you had a positive experience with us and that our team was helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 613-4100 if anything comes up!","replyTime":"2024-03-15T11:09:00","review":"Very good experience, the rep was extremely helpful.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Victor F."},{"reviewId":"765e73fa-29bf-4678-bbcd-ba926007c2a0","range":0,"rating":5,"reply":"We are honored to have provided you with excellent service, James. Thank you for your kind words.","replyTime":"2024-09-22T08:34:00","review":"Excellent service, the manager or CSR made sure I had everything I needed, wshe provided me with well thought out information, thanks,","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"James W."},{"reviewId":"fd72255d-32a2-4b49-9b11-b59463da49e9","range":0,"rating":5,"reply":"We are happy to hear that Nicole was able to assist you throughout your storage process. Thank you for sharing your positive experience with us.","replyTime":"2024-09-19T07:09:00","review":"I’m so happy I picked this place to store away some important things to me and the young lady Nicole helped me all the way she was a god sent","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Monique L."},{"reviewId":"970ed6af-3cd6-4acb-9f81-f7cfb31c2290","range":0,"rating":5,"reply":"Your review is appreciated! We are thrilled to hear about your positive experience with Ms. Nicole at Extra Space Storage. Thank you for recommending us to your family and friends.","replyTime":"2024-09-19T16:06:00","review":"Great location ! Ms Nicole was super nice and  helpful I would definitely recommend this place to family and friends .","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Derrinisha P."},{"reviewId":"dc13d87f-15d4-4912-aaf7-a2e696049058","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback.","replyTime":"2024-09-02T11:52:00","review":"The staff was efficient, knowledgeable, and kind.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Devin F."},{"reviewId":"e52d12cb-fe4e-4547-a17e-a7c5578005c6","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are privileged to have served you well. Thank you for sharing your experience.","replyTime":"2024-08-10T09:26:00","review":"Very clean, very friendly staff! Kayron was extremely helpful at every step.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Aaron S."},{"reviewId":"ed601fa8-1591-4caa-8345-feec06706ea2","range":0,"rating":5,"reply":"Thank you for sharing your positive experience at Extra Space Storage. We're glad to hear you found our facility clean and easy to use. Kayron will be thrilled to hear your feedback!","replyTime":"2024-08-10T09:27:00","review":"Clean facility, great price, easy to get set up and to move out when we didn't need the unit anymore. Kayron is great!","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Melanie M."},{"reviewId":"b720b5ee-cf52-42d0-b7ed-e5b0eb094dfa","range":0,"rating":5,"reply":"We're glad to hear that Keriyon provided excellent service during your storage experience. Thank you for your feedback.","replyTime":"2024-08-08T15:03:00","review":"Omg! Keriyon is one of the best representatives I’ve meet in a long time. Her knowledge, efficiency, attitude, and communication is 100. She has made my storage living very comfortable.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Dominique G."},{"reviewId":"6433a77b-d569-441c-8c18-61dd142af5ef","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our service agent. Thank you for sharing your feedback!","replyTime":"2024-08-05T13:13:00","review":"The service agent I worked with was friendly, efficient and professional.\nShe helped take care of what I needed right way and was pleasant the whole time.","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Joan S."},{"reviewId":"0aafce3f-ef0c-4c97-83f3-d65e0e94bfde","range":0,"rating":5,"reply":"We're ecstatic to hear that Kayron was able to assist you and provide great information. Thank you for sharing your experience with us, Chris Richardson.","replyTime":"2024-08-02T11:39:00","review":"Kayron is AWESOME! She was very helpful and gave great information. She help us pick out the best storage unit that works the best for us.","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"chris r."},{"reviewId":"f39de1a4-3bad-44a4-8b5d-41e0c17df21e","range":0,"rating":5,"reply":"We're glad to hear that Kayron was very helpful and made you feel comfortable storing your personal belongings at our location.","replyTime":"2024-08-02T11:42:00","review":"Kayron was very helpful. She explained everything in detail and made me feel comfortable with storing my personal belongings at this location.","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"Vanesha J."},{"reviewId":"a6175fe1-e2fb-4327-8b5e-3b5aa73de17a","range":0,"rating":5,"reply":"We're honored to hear that you found the place very nice. Thank you for your feedback!","replyTime":"2024-08-01T10:04:00","review":"The place was very nice, kayron was very professional","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Joshua C."},{"reviewId":"916c155e-177a-482a-903f-6a2203a59ff2","range":0,"rating":5,"reply":"Thank you for your review, Shanda Quintal. Karon's friendly and excellent customer service is greatly appreciated!","replyTime":"2024-08-01T11:38:00","review":"Karon provided friendly and excellent customer service!","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Shanda Q."},{"reviewId":"494fe635-1935-481d-9e09-cad932020b93","range":0,"rating":5,"reply":"We're ecstatic to hear that Ms. Nicole was very helpful and you were able to get everything you needed done. Thank you for your review.","replyTime":"2024-07-30T13:30:00","review":"Ms.Nicole was very helpful and I was to get everything I needed done","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Darryl J."},{"reviewId":"58d0c216-4465-4095-8fdc-0dc0e34662f1","range":0,"rating":5,"reply":"We genuinely admire your kind words about Nicole's exceptional service. Thank you for sharing your experience with us.","replyTime":"2024-07-30T14:28:00","review":"Hands down, Nicole went the extra mile to make sure I was able to get the right storage unit for me and my family's items. I appreciate the fact that she took the time to walk through the different sizes available and what the monthly rate would amount to. Moving your things into storage is never a fun situation, so we greatly appreciate Nicole for all her consistent patience and understanding. Ask for her if you go in, because you definitely won't leave disappointed.","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Nickii R."},{"reviewId":"44f14d1e-6c9f-4885-8d08-16a97f21836b","range":0,"rating":5,"reply":"We're overjoyed to hear that Kayron was very nice, friendly, and informative. Thank you for sharing your positive experience with us!","replyTime":"2024-07-29T08:48:00","review":"Kayron was very nice friendly and informative..The location is very clean and well lit..I would very much recommend to all..","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"JJST .."},{"reviewId":"8a3021ff-7299-42a7-9f2f-0347e7f09409","range":0,"rating":5,"reply":"Thank you for sharing! We're glad to hear you're satisfied with our units and prices.","replyTime":"2024-07-29T09:57:00","review":"The two units that I have are very nice and the prices are very affordable.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Lisa"},{"reviewId":"38f1d41d-81ff-44bf-ad44-ea4f21f5deea","range":0,"rating":5,"reply":"We're overjoyed to hear that Nicole was able to help you during your move! Thank you for choosing Extra Space Storage on Franklin in NOLA. If you have any more storage needs, don't hesitate to reach out at (504) 613-4100.","replyTime":"2024-07-17T15:29:00","review":"Nicole has helped me deal with the stress of moving with such kindness and professionalism! Clean safe reliable location on Franklin in nola :)","source":"Google","submissionTime":"2024-07-17T00:00:00","userName":"Boyfriend"},{"reviewId":"f529e9f5-820d-4616-b7f2-ba93629540e7","range":0,"rating":5,"reply":"Thank you for the kind words, Bywater. We're glad our team wash helpful and that you were met with a clean and well-lit facility! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-02-01T09:42:00","review":"Terrificly patient and helpful people. The space is super clean and well lit. Couldn’t be better! Nicole is so easy to work with and made the experience pleasant and exciting! 10 stars!","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"Bywater W."},{"reviewId":"20b5af26-24b3-4630-a7cc-16bfe1d0c74e","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at our Extra Space Storage location. Thank you for choosing us for your storage needs!","replyTime":"2024-06-20T18:01:00","review":"This Extra Space was very clean. The manager there today was beyond nice and helpful. Will store at Extra Space anytime","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"bam b."},{"reviewId":"305d425b-7086-482d-8f87-22ca0010759e","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage on Franklin Ave is greatly appreciated. We're glad to hear that our friendly staff and clean facilities met your storage needs. Thank you for choosing us for your storage needs, Tina.","replyTime":"2024-06-19T09:23:00","review":"Extra space storage off of Franklin ave was amazing and very clean. They have so many options to help you with your storage needs and most importantly they have very friendly staff to help you navigate just what you need storage wise. I will be using this company for all of my storage needs in the future","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Tina T."},{"reviewId":"fb8707f1-30eb-4af7-90b0-60c1afafa828","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kingiso! We are so glad we could provide you with a 5-star experience.","replyTime":"2024-03-12T10:43:00","review":"My experience was very good","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"kingiso T."},{"reviewId":"e79183f4-06db-4d23-bea2-3d89d7c3d51c","range":0,"rating":5,"reply":"We are pleased to hear that Kayron provided amazing service! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-08T10:32:00","review":"Kayron was amazing !!! The service was lovely!!","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Ketrise H."},{"reviewId":"4b5c27b5-7329-4737-9fd2-6a6959a31f6a","range":0,"rating":5,"reply":"We're pleased to hear that Kayron was amazing and helpful during your visit. Thank you for taking the time to share your positive experience with us!","replyTime":"2024-06-08T10:37:00","review":"Kayron was amazing I love her she was very helpful and friendly!!!!!!!!!!!","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Angelle B."},{"reviewId":"6157295c-4c63-43cc-b797-08b4ae20a541","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Kayron's helpfulness.","replyTime":"2024-06-07T13:19:00","review":"Kayron was very helpful today.","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Sean S."},{"reviewId":"537436ca-051b-49dd-92fc-aed019f05685","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback about Kayron! Thank you for taking the time to share your experience with us.","replyTime":"2024-06-07T14:58:00","review":"Kayron was very pleasant, helped me when i first moved in and constantly has a positive attitude. Great talking to her again","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Phalon C."},{"reviewId":"44878cec-928b-465c-901a-ad28a1fd48de","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Kayron at our Extra Space Storage location. We strive to provide excellent customer service and are glad she was able to address your concerns and rectify any issues. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-05T13:09:00","review":"My experience was amazing in every aspect. The young lady Kayron, was very patient and very helpful. She created time to explain to me the plan that I had purchase online. The  representative that I initially spoke with, she  did not give me a thorough breakdown of the prices, nor did she inform me of any possible price increase in the near future. Which, ther were two increases. Kayron, in a humble manner addressed my concerns and she also help rectify the issues that I was having month in, month out. Thanks Kayron, you're deeply appreciated.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Kawana J."},{"reviewId":"332877e1-0be7-4ad3-8ed0-984ea4b2bad9","range":0,"rating":5,"reply":"We are thrilled to hear that Kayron provided you with professional and informative service at our Franklin location. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-31T10:54:00","review":"I Called about a storage unit and Kayron was very professional and informative. Will be back to rent with her at the Franklin location.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Keith T."},{"reviewId":"169e5c37-95b6-4294-a5c1-13e6a07c6f7e","range":0,"rating":5,"reply":"We are pleased to hear that Kayron provided professional service and that the storage unit was clean. We look forward to having you as a customer at Extra Space Storage.","replyTime":"2024-05-31T10:57:00","review":"Kayron was very professional and the storage was very clean. Can’t wait to rent there.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Weedy 1."},{"reviewId":"18d077a4-cd0f-40b3-9576-9540ecde0c89","range":0,"rating":5,"reply":"We're happy to hear that Kayron Perkins was able to assist you and that you found our facility clean and spotless. Thank you for sharing your experience with us.","replyTime":"2024-05-31T11:49:00","review":"Kayron Perkins was very helpful, we walked around the facility and it was very clean, spotless.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Tre E."},{"reviewId":"7a750e4e-269c-4142-898b-87a345b6dec1","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Miss Kayron. We're happy to hear that she was nice and helpful. If you have any further feedback or questions, feel free to reach out to us at (504) 613-4100.","replyTime":"2024-05-31T13:56:00","review":"Miss kayron, was very nice and helpful","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Mikalia D."},{"reviewId":"3fea0c01-bd28-4f79-90e1-d54a457bd5cc","range":0,"rating":5,"reply":"We're delighted to hear that you found our store clean and our manager helpful. Thank you for the positive feedback!","replyTime":"2024-06-01T09:34:00","review":"The store was clean and manager was more than helpful.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"brinay t."},{"reviewId":"a4dbde8c-c885-49b6-9fa0-68ef9f1013dc","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with our staff at our New Orleans location. We will be sure to pass along your kind words to Kayron and the rest of the team. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-16T09:23:00","review":"Excellent staff. Cordial, respectful, courteous, and extremely helpful! Went to location in New Orleans, LA, on Leon C. Simon Blvd. Kayron and unknown lady’s name working on Friday, May 10th and Saturday, May 11th were simply outstanding! Great job!","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Stephanie T."},{"reviewId":"aa827e91-201c-4051-93c4-752d46197324","range":0,"rating":5,"reply":"We're happy to hear that Kayron and Ms. Nicole provided you with excellent service and that you are happy with your storage unit. Thank you for recommending Extra Space Storage, S! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-13T09:41:00","review":"Kayron was very Profesional. She took her time to show me my unit again and how to use my lock. The building is clean and Ms. Nicole was friendly and ready to help as well. Recommend you getting a storage here!!!","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"S T."},{"reviewId":"f1a6dc43-1b71-4ae5-a7f9-b06f947a5c3d","range":0,"rating":5,"reply":"Hi Tyreeanna, thank you for your review. We're glad Kayron assisted you today, was the sweetest, and most helpful person ever! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-05-10T16:16:00","review":"kayron assisted me today and she was the sweetest and most helpful person ever! i’m glad i got to meet and talk with her 10/10","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Tyreeanna T."},{"reviewId":"0d49864d-dcdf-4670-8995-72f4cdf551f4","range":0,"rating":5,"reply":"Thank you for the kind words, Autumn. We're glad Kayron was kind to work with! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-05-10T12:49:00","review":"Kayron was very kind and was quick in check me in","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Autumn R."},{"reviewId":"d087e1d4-8ebf-462f-ad50-3b79706cdac0","range":0,"rating":5,"reply":"Thanks, Marlon! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-05-10T12:35:00","review":"Amazing customer service. First time here and she helped me find my unit without me having to ask.","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Marlon F."},{"reviewId":"56868df0-857b-492a-ad6b-73242329c42e","range":0,"rating":5,"reply":"Hi Jermoni! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 613-4100 or stop by the facility! ","replyTime":"2024-05-10T12:02:00","review":"perfect service","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Jermoni B."},{"reviewId":"5a53805b-02d7-47ef-b301-1a947fec3349","range":0,"rating":5,"reply":"Hi Hannah, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2024-05-09T13:00:00","review":"Very helpful and professional!","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"hannah w."},{"reviewId":"5483b608-56fc-4ad5-a276-c14bbb0f0e7e","range":0,"rating":5,"reply":"Thank you for the kind words, Issania. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\r\n","replyTime":"2024-05-09T15:15:00","review":"Very helpful when I’m need","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Issania L."},{"reviewId":"2fea9f40-04b3-4a02-b8c4-8d02b996f00d","range":0,"rating":5,"reply":"Thank you, Tamya! It's wonderful to hear you had a positive experience with Nicole and want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 613-4100 if anything comes up!","replyTime":"2024-05-08T15:25:00","review":"Nicole was a great experience","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Tamya M."},{"reviewId":"e0aeac3a-a343-49d4-a9e2-9913d17bfa1d","range":0,"rating":5,"reply":"Thank you for the kind words, Lauren. We're glad Nicole was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-05-08T15:21:00","review":"Ms Nicole was so helpful.","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Lauren 4."},{"reviewId":"9b7f3d99-c1cd-428d-a3a3-19f7a4c9b21d","range":0,"rating":5,"reply":"Thank you for the review, Zamariah! We pride ourselves on having a friendly, accommodating staff and are so happy Ms. Kayron was able to assist you! You can reach us at 888-storage  if you need anything.","replyTime":"2024-05-05T11:03:00","review":"Ms. Kayron, was AMAZING and PHENOMENAL!!! She was very helpful and just overall really informative about everything!","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Zamariah S."},{"reviewId":"7884d584-44b8-4077-a11c-a13d7982fad5","range":0,"rating":5,"reply":"Thank you for your 5-star review, Kiersten. We are happy you had a great experience. Please let us know if you need any assistance or have any questions at 888-storage.","replyTime":"2024-05-08T07:54:00","review":"Amazing !","source":"Google","submissionTime":"2024-05-03T00:00:00","userName":"Kiersten J."},{"reviewId":"8f45702c-6ebc-4ede-94d4-fa52fc96390a","range":0,"rating":5,"reply":"Hi Carolyn! Thank you so much for the positive review. It's great to know you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (504) 613-4100 or stop by the facility! ","replyTime":"2024-05-03T12:40:00","review":"Clean space and very hospitable staff","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Carolyn “."},{"reviewId":"d793bf97-510a-4dda-a942-12a38a569d79","range":0,"rating":5,"reply":"Thank you for the kind words, Kayden. We're glad Kayron was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-05-03T14:16:00","review":"Had to go in for online issues. Kayron was extremely helpful in getting everything straightened out!","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Kayden F."},{"reviewId":"16c16868-842d-4a2c-a359-0f0db7ff53d9","range":0,"rating":5,"reply":"Thanks for the awesome review, Kira! We work hard to meet the expectations of our customers, and we're happy to hear Kayron hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 613-4100 if you need anything.","replyTime":"2024-04-30T12:25:00","review":"Kayron is amazing she need a promotion like yesterday 10 - 2 because she 8","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Kira M."},{"reviewId":"6c57e5e1-b8f0-46db-94fd-b58a7d82559e","range":0,"rating":5,"reply":"Thank you for the kind words, Kiayla. We're glad Kayron was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-04-30T12:11:00","review":"Kayron helped us tremendously!! She fulfilled her duties to the fullest extent! She deserves a raise!!!!","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Kiayla W."},{"reviewId":"a91a4454-91bc-4cb7-b0ca-11c24276c91c","range":0,"rating":5,"reply":"Hi Chloe, we appreciate you taking the time to share your experience with us! We agree, Kayron is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-04-30T12:24:00","review":"Great Customer Service, very informational and upfront. Y’all need to give Kayron Perkins a raise !!! She was great.","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Chloe S."},{"reviewId":"970d291f-f05b-43f2-aa3d-b59baaf281f5","range":0,"rating":5,"reply":"Thank you for the kind words, Autumn. We're happy to hear Kayron was an amazing help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-04-30T12:23:00","review":"Kayron did an amazing job!! She needs a raise immediately!","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Autumn J."},{"reviewId":"3005cd2a-d24a-4890-8331-7e18632aac38","range":0,"rating":5,"reply":"Thank you, Billy! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 613-4100 if anything comes up!","replyTime":"2024-04-26T08:49:00","review":"Awesome experience! The facility is first class! The staff is professional, helpful and friendly!","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"BILLY T."},{"reviewId":"7a1ab145-6509-4ee3-b8d3-02aef177214f","range":0,"rating":5,"reply":"Thank you for the kind words, Myles. We're glad Kayron was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-04-26T08:40:00","review":"Kayron Perkins was very helpful and provided beyond an exceptional service","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Myles B."},{"reviewId":"a2ceb3ff-1063-4456-bdc4-96bc08d8d999","range":0,"rating":5,"reply":"Thanks for the awesome review, Amani! We work hard to meet the expectations of our customers, and we're happy to hear Kayron hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 613-4100 if you need anything.","replyTime":"2024-04-26T08:42:00","review":"Customer service was 10/10. Kayron Perkins was truly helpful and very nice. Explained all the ins and outs in a clear and concise way.","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Amani J."},{"reviewId":"e2138857-f88f-4800-8a70-e9d14d313160","range":0,"rating":5,"reply":"Thank you for the kind words, Amaris! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-20T09:46:00","review":"Great customer service thank you kayeon and Nicole","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Amaris S."},{"reviewId":"2711487b-2328-48b2-aebd-00e928c1a6f2","range":0,"rating":5,"reply":"Thank you for the kind words, Jernae. We're glad Kayron could help with your rental process! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-03-23T12:23:00","review":"Kayron was very helpful during this process.","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Jernae B."},{"reviewId":"23b30a0e-f034-4984-86f0-b2e1aa280156","range":0,"rating":5,"reply":"Thank you for the kind words, Katitanna. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-03-23T13:24:00","review":"Very helpful was welcome when i came in and was updated each time i call","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Katitanna C."},{"reviewId":"14c910a7-17b1-4a7e-a666-af5ab1ab77a0","range":0,"rating":5,"reply":"Thank you for the kind words, Greg. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-03-22T11:33:00","review":"Excellent and helpful staff. Thanks for all of your help!","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Greg L."},{"reviewId":"3bc970af-241c-4035-88b9-7aa489c5962c","range":0,"rating":5,"reply":"Thank you for the kind words, Esqian. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-03-14T12:00:00","review":"It was a very easy and quick transaction.  The ladies there were nice and helpful, and the facility was new and very nice.","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"esqIan m."},{"reviewId":"c86e7669-95cf-413f-8dbf-982b5d5d3505","range":0,"rating":5,"reply":"Hello, Kenneth. Thank you for the review. We're so glad Kayron was amazing to work with! We're always here to help if you need us, feel free to reach out at 888-storage!","replyTime":"2024-03-13T17:06:00","review":"Kayron is amazing ??","source":"Google","submissionTime":"2024-03-13T00:00:00","userName":"Kenneth B."},{"reviewId":"f10ff139-e27b-4b10-8744-41f6b928cc78","range":0,"rating":5,"reply":"Thank you for the kind words, Davonta. We're glad Nicole was able to help! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-03-12T10:10:00","review":"The employees were very helpful they even helped showing me how to get to my storage unit thanks to Nicole ??","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Davonta J."},{"reviewId":"d0469c89-34fe-4155-80f1-2a409b625f8f","range":0,"rating":5,"reply":"Hi Kylia, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-02-26T15:23:00","review":"Beautiful, clean facility. Brand new! The best part was the customer service from the 2 front desk agents. Super professional, knowledgeable, patient, and helpful. I’m looking forward to this new storage place. I choose second floor for extra piece of mind from rainy flood weather, but not likely to have any severe weather issues on any of the levels. Thank you!","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Kylia H."},{"reviewId":"a1c82d68-c1a5-410c-8349-08b641a3dca1","range":0,"rating":5,"reply":"We think Nicole and Karyon are great too! Thanks for the positive review, Robert. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-26T15:23:00","review":"Nicole and Karyon are the best. The facility is clean and welcoming. I highly recommend this place","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Robert T."},{"reviewId":"796e14cb-787b-41e2-aa62-5919c56db24d","range":0,"rating":5,"reply":"Hi Joi! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 613-4100 or stop by the facility! ","replyTime":"2024-02-24T15:07:00","review":"The best customer service!","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"joi h."},{"reviewId":"5585c4e3-6642-4e3e-b3df-bace739bf8da","range":0,"rating":5,"reply":"Thank you for the kind words, Tanisha. We're glad our team was informative and helpful! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-02-21T14:24:00","review":"Best service ever ! She was very helpful, informative, and had lots of jokes ?? the storage building is secured with lots of cameras, in a great location, and best of all CLEAN !!","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Tanisha V."},{"reviewId":"306ff5bc-773a-4543-a65c-506167fa2966","range":0,"rating":5,"reply":"Hi Denelle, thanks so much for your review! We are thrilled to hear your experience with Kayron and Nicole was positive and are always here to help with your storage needs! Give us a call at (504) 613-4100 or stop by the office if you need anything!\n","replyTime":"2024-02-19T14:04:00","review":"Kayron & Nicole were amazing! It was fast and easy- they answered all of my many questions! Such a great experience !","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Denelle W."},{"reviewId":"29cb19ff-10ce-4c5c-92dc-cd943e8ab8da","range":0,"rating":5,"reply":"¡Creemos que Kayron y Nicole también son geniales! Gracias por la reseña positiva, Daniel. No dude en llamarnos al 888-storage si necesita algo.","replyTime":"2024-02-19T13:59:00","review":"Kayron and nicole muy bien","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Daniel S."},{"reviewId":"44a54734-3c85-4688-83f6-72e177e1e2e6","range":0,"rating":5,"reply":"We think Kayron is great too! Thanks for the positive review, Jxlll. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-02-09T13:05:00","review":"Kayron, was amazing. Best customer service ever! Should get a raise","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"jxlll"},{"reviewId":"19f66895-debd-437b-99ca-96e762eccb48","range":0,"rating":5,"reply":"Thank you for the kind words, Ja’mecia. We're happy to hear that Kayron was very nice and helpful! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-02-09T13:14:00","review":"Very smooth experience! The assistant manager Kayron was very nice and helpful! We had no issues with getting a storage. If you are a college student, this is the place for you!","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"Ja’Mecia G."},{"reviewId":"88ea388a-343d-4e6e-bba6-8242133382e3","range":0,"rating":5,"reply":"Thank you for the kind words, Anderson. We're glad Kayron and Nicole were kind, professional, and helpful to work with! Our team is here to serve you, so give us a call at (504) 613-4100 if you need any future assistance.\n","replyTime":"2024-02-07T14:54:00","review":"Kayron and Nicole Very nice. And good to get Along with at the Extra Space Storage on Franklin. Ave.. They are Professional and Helpful to the community... Please stop by and get a nice Extra Space for your Storage....","source":"Google","submissionTime":"2024-02-07T00:00:00","userName":"Anderson C."},{"reviewId":"10193a92-f995-4a26-932a-4db462310aff","range":0,"rating":5,"reply":"Hi Sabrina, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or reach out to us at 888-storage if you have any questions!\n\n","replyTime":"2024-01-26T14:33:00","review":"The Worker was very nice and helpful and very knowledgeable about all the things we needed to know about this place and the fact that she was able to show us the storage unit that was there that was very useful and very nice to see how it would look and how much we could use the space..","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Sabrina G."},{"reviewId":"0437cb86-2faf-46e0-97af-905de65e6bb2","range":0,"rating":5,"reply":"Thank you for the review, Tracell! We pride ourselves on having a friendly, helpful staff and are so happy Keyanna was able to assist you! 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I new Franklin Ave location is very convenient and needed on the lakefront area.  If you are thinking about renting storage space, recommend you call Kayron!!","source":"Google","submissionTime":"2023-12-26T00:00:00","userName":"Kimberly W."},{"reviewId":"ee1b7a61-71ca-4e8a-90e8-0b57f7970670","range":0,"rating":5,"reply":"Hi Dominique, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, informative staff, so we are thrilled to hear that you had such a positive experience renting with Kayron. Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2023-12-22T09:58:00","review":"Very pleasant encounter over the phone with Kayron. Very professional and informative.","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"Dominique W."},{"reviewId":"137282e6-d400-423f-a0d4-63e74e340e1a","range":0,"rating":5,"reply":"Hi Meisha! Thank you so much for the positive review. 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