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We appreciate your kind words about her pleasant and fair service!","replyTime":"2026-10-27T16:53:00","review":"Super pleasant experience with Cara! I appreciate the quick and easy process of obtaining my storage unit with a great deal and Cara's reasonable and fair attitude. Thanks y'all!","source":"Google","submissionTime":"2026-10-27T00:00:00","userName":"Danielle H."},{"reviewId":"a57acc84-af4d-4d15-94f9-0203ac189ba5","range":0,"rating":5,"reply":"Thank you for sharing your experience, Nick. We are glad to hear that you enjoyed our clean facility, convenient access, and friendly support at Extra Space Storage.","replyTime":"2026-10-26T13:34:00","review":"Very clean, easy access, super friendly support","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Nick Y."},{"reviewId":"bbcd4aa8-1bc1-41a7-ae8f-c94df3531503","range":0,"rating":5,"reply":"Thank you for sharing your experience and recommendation. We are glad to hear our team has made storing your belongings easy and worry-free. We will be sure to share your kind words with Cara and the rest of our team at Extra Space Storage!","replyTime":"2026-10-24T12:30:00","review":"I can’t say enough good things about the team here! Cara is one of the most considerate employees I love the staff—they are always so amazing, welcoming, and genuinely caring. Every interaction is positive, and they make storing my belongings easy and worry-free. Highly recommended! Thank you for keeping my area clean!","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Locas L."},{"reviewId":"5b1f6428-12b9-4e08-a4f3-461137d2d2b7","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Wendi. We are glad to hear that Cara was so helpful and made the process easy for you. We will be sure to share your kind words with Cara and the team!","replyTime":"2026-10-20T16:29:00","review":"Cara was super friendly and helpful. Responsive to calls and made the process so easy.","source":"Google","submissionTime":"2026-10-20T00:00:00","userName":"Wendi F."},{"reviewId":"4a072695-36f8-4799-9692-5022a2543c40","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Thomas! We're glad to hear our facility made such a great impression, and we will be sure to pass along your kind words to Cara and the team.","replyTime":"2026-10-16T12:46:00","review":"The cleanest facility I have ever seen! Cara was awesome!! Thanks Cara!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Thomas J."},{"reviewId":"8e51da96-c0a4-4de4-9db0-2de7c9dbfae6","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Dara! Cara's knowledge and professionalism make a real difference. We're glad the process and facility met your expectations.","replyTime":"2026-10-15T14:50:00","review":"Super easy process and the cost was affordable. Cara was knowledgeable, friendly, and professional. The facility is also clean.","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Dara S."},{"reviewId":"9126423f-48ec-48d2-abae-f02395d430f4","range":0,"rating":5,"reply":"Thank you for sharing your experience, Kay. We are glad to hear our convenient location and gate app access made your time with Extra Space Storage smooth and secure. We will be sure to share your kind words with Cara and the rest of the team. We appreciate your support!","replyTime":"2026-10-11T09:10:00","review":"So convenient!!!  Right off of 99.  They have an app to get in and out of the gate.  Cara is awesome and is always there.  I felt like my stuff was safe and secure.  Ask if they have any move in deals.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"kay w."},{"reviewId":"02d8ce71-06d6-452f-938f-9146a89a547c","range":0,"rating":5,"reply":"Thank you for taking the time to share your review, Cobra! We're glad to hear that you found our Tigard facility clean and easy to navigate. We appreciate your kind words about Cara and will be sure to share your compliments with her and the team.","replyTime":"2026-10-11T09:49:00","review":"I typically don't write reviews unless they are extremely good or bad.\nThe extra space in tigard near the DQ is a fantastic place to do business. Ibjust had to wright a review. Its very clean and easy to navigate. Cara (i believe is the manager) is unbelievably fantastic and friendly. Just a pleasure to talk to.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Cobra K."},{"reviewId":"67257c98-13a6-4ba0-be58-31083db401ba","range":0,"rating":5,"reply":"Thank you for your review, Jeanine. We are glad Cara made your experience so welcoming. Your recommendation means a lot to us.","replyTime":"2026-10-08T13:35:00","review":"I had a wonderful experience with Extra Space Storage. The facility is very clean and well-maintained, and the customer service is excellent. Cara is so friendly, welcoming, and helpful throughout the entire process. She truly couldn’t have been nicer. I would definitely recommend this location to anyone looking for a clean, reliable place to store what they need to.","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Jeanine D."},{"reviewId":"b93d3d75-9ffc-4ba7-b8b4-7965d7b68daa","range":0,"rating":5,"reply":"Thank you for sharing your experience, Clara. We are glad to hear that you appreciate our clean facility and convenient location at Extra Space Storage.","replyTime":"2026-10-01T16:23:00","review":"This place is clean, i love the area","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"Clara K."},{"reviewId":"7277a965-d4f1-45c5-8a98-b2438f8bd3e1","range":0,"rating":5,"reply":"We are grateful for sharing this, John! Glad our team supported you through a galactic catastrophe. Your experience means a lot to us.","replyTime":"2026-10-06T12:38:00","review":"I created an entire pocket dimension inside one of these units and was never told off for it! even after suffering a galactic catastrophe they were helpful and supportive.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"John B."},{"reviewId":"c1e57f0d-eda1-4a89-8fd9-620d12d3d40f","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Amanda! We're glad to hear our online process was convenient and that our team provided helpful follow-up support. We appreciate your feedback and are always here if you need anything else.","replyTime":"2026-09-20T15:51:00","review":"So far great.  Easy online access with an immediate follow up phone call to see if we had any questions and just to let us know they are available if anything comes up or we need assistance. Great customer service!","source":"Google","submissionTime":"2026-09-20T00:00:00","userName":"Amanda"},{"reviewId":"b1888aa8-ea00-4182-b69c-848c4fb96bb8","range":0,"rating":5,"reply":"Thank you for sharing your experience Rick! We're glad to hear that you found our facility great and our team helpful.","replyTime":"2026-09-16T12:39:00","review":"Great place and super helpful","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Rick S."},{"reviewId":"5c062cfd-3d95-4f97-bebb-ceb8c787b5c6","range":0,"rating":5,"reply":"Thank you for the review Dave! We're glad to hear our team provided polite and friendly service at Extra Space Storage.","replyTime":"2026-09-22T15:57:00","review":"Very polite!","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Dave D."},{"reviewId":"000b9eb9-90be-45cc-ba32-5630324890e6","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Phil. We're glad to hear that you find the facility clean, enjoy using the app for gate access, and received accommodating service from our team. We appreciate your feedback and support.","replyTime":"2026-09-15T16:03:00","review":"Overall the space is clean and neat. The location is really easy to get into and the app that is used for opening and closing the gate is  fantastic. Final Note - the staff is very accommodating and nice.","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Phil M."},{"reviewId":"b861814f-d1bf-4621-bcda-87dfc972c206","range":0,"rating":5,"reply":"We're happy to hear that you found our facility secure, well-maintained, spacious, and accessible. We greatly appreciate your kind words about Cara and are delighted to be your best storage experience Thomas.","replyTime":"2026-09-25T13:17:00","review":"Extra Space Storage has been phenomenal! The complex is secure, very well-maintained, and the units are spacious and accessible. I also really appreciate that there is a nice, clean bathroom available within the complex. Cara, the manager, is super friendly and incredibly helpful! This is, by far, the best storage facility I've ever used.","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Thomas E."},{"reviewId":"4e8752cf-289b-4b27-bf8e-351c6997b5a6","range":0,"rating":5,"reply":"Thank you for your kind words, Charlie. We’re glad our team made the process simple and easy. We appreciate your business and look forward to serving you again.","replyTime":"2026-09-06T08:29:00","review":"Great experience with this group.  Called to get info on how to close our account. Super simple and did it same day.  Everyone is polite and helpful. I’ll be back when I need to rent another storage area.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Charlie G."},{"reviewId":"63eb9245-541a-4e72-8206-407e849bb5d2","range":0,"rating":5,"reply":"Thank you for your 5-star rating Will! We're glad to hear you had a positive experience with our management team. We appreciate your feedback.","replyTime":"2026-09-01T14:36:00","review":"Very nice management team-","source":"Google","submissionTime":"2026-08-31T00:00:00","userName":"Will D."},{"reviewId":"d2115ed5-7bf3-456a-9c31-1afaf46a1fbc","range":0,"rating":5,"reply":"We are overjoyed to hear about your experience! Cara and our team take pride in keeping things clean and offering great deals. Thank you, AKacia!","replyTime":"2026-08-22T07:16:00","review":"CARA runs a tight ship here but it's kept very neat and clean. I got a very good deal too Def recommend this place 5stars all day!","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"AKacia D."},{"reviewId":"385a03db-105f-471e-9d88-6e61411553d1","range":0,"rating":5,"reply":"We're glad to hear that Cara is the best. Thank you for your feedback, Mike.","replyTime":"2026-08-20T10:23:00","review":"Cara is the best","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Mike A."},{"reviewId":"a3b34540-3647-4e08-b21c-88198c0f3d9c","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Beau. Thank you for highlighting the cleanliness, safety, and temperature control at our storage facility. Our staff is dedicated to providing excellent service.","replyTime":"2026-08-09T12:34:00","review":"This is an amazing storage place. Super clean, seems to be a safe place for one’s things. I love that it is temperature controlled.\nThe office staff are super friendly","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Beau D."},{"reviewId":"3700bf07-5cc2-4142-bc92-2ffa02dbca01","range":0,"rating":5,"reply":"Your positive feedback means a lot, Dmani. We're glad Cara Zack made your signup comfortable and provided great service.","replyTime":"2026-08-09T13:20:00","review":"Very Helpful, Cara Zack Made signup very comfortable. Great Service","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Dmani H."},{"reviewId":"2bd5602d-760d-43f9-8215-5f293997780e","range":0,"rating":5,"reply":"Thank you for taking the time to share this! Welcome back — easy renting and great service are what we're known for.","replyTime":"2026-08-04T10:18:00","review":"I’m switching back to Extra Space storage after my rent went up for the fourth time in a year with Public Storage, even though it’s further from my house. It’s super easy to rent a unit and they always have great customer service! I’ve used three of the big storage companies and extra space is by far the best in my opinion.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Evelyn B."},{"reviewId":"e2c95ce3-262c-46b3-bc28-875162dcac47","range":0,"rating":5,"reply":"We are thrilled to hear Cara made your experience fast and easy, Gloria! Your recommendation means everything to us. Welcome to Extra Space Storage!","replyTime":"2026-08-04T17:06:00","review":"Super convenient location for my needs affordable pricing, process is fast and easy Cara walked me through everything showed the unit and the differences . I would highly recommend this business in King City to all my friends and family members, you just can’t go wrong here excellent customer service!!! Thanks Cara helping me to check this off my list of things to do Yay ??","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Gloria J."},{"reviewId":"77475374-6798-4eda-bea7-84df850716b8","range":0,"rating":5,"reply":"Thanks, Jason! Glad the reservation and storage process felt smooth during your move.","replyTime":"2026-08-03T11:56:00","review":"Easy to reserve space and store boxes from move.  Smooth process.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Jason M."},{"reviewId":"094443ca-84ae-40b8-9e05-916279ae166a","range":0,"rating":5,"reply":"We sincerely value your feedback, Claire! Cara's friendly, helpful service is exactly what we strive for. Thank you for sharing your great experience.","replyTime":"2026-08-03T17:40:00","review":"Great experience! Cara was very friendly and helpful!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Claire H."},{"reviewId":"269b5977-f571-49dc-8144-6bf8e5450d26","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. Thank you for sharing your feedback Shannon.","replyTime":"2026-08-18T12:57:00","review":"Very clean and safe storage experience. The rental and move out process were seamless.","source":"Google","submissionTime":"2026-07-30T00:00:00","userName":"Shannon M."},{"reviewId":"f0cfa02d-d139-4bd8-a64b-78d2b4fa411e","range":0,"rating":5,"reply":"Thanks, David! Climate-controlled units keep pictures and paintings safe. Glad setup was easy and service met your expectations.","replyTime":"2026-07-29T07:26:00","review":"Great customer service, easy to get set up, climate controlled units for pictures and paintings.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"David K."},{"reviewId":"2d8f1859-675a-4f1b-a913-4b01ec109fd1","range":0,"rating":5,"reply":"We deeply cherish your feedback, Brian. Great service is what we strive for at Extra Space Storage every day.","replyTime":"2026-07-27T10:03:00","review":"Great service","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Brian"},{"reviewId":"23c7c224-7092-4b6a-9fa5-b9b95091b831","range":0,"rating":5,"reply":"We are delighted to hear the online process was easy and you moved in the same day, Jordan!","replyTime":"2026-07-24T11:46:00","review":"Very easy to do online. Got the unit and moved stuff in the same day!","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Jordan M."},{"reviewId":"4529817d-a7bb-492d-8136-490e98ed69c9","range":0,"rating":5,"reply":"Thanks, Kim! Glad Cara made your out-of-state move seamless. We'll share your kind words with her!","replyTime":"2026-07-15T11:49:00","review":"Cara was amazing! She was very helpful answering our questions & making sure our unit was ready & available on the day we needed it. We came from out of state & everything was ready to go. Thank you!!!","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Kim D."},{"reviewId":"4e0fed37-beea-4916-ab30-bf2e85e9dd07","range":0,"rating":5,"reply":"Thank you for sharing Regina! We're glad Lara made your move-in smooth. We'll pass along your kind words to her!","replyTime":"2026-07-15T14:23:00","review":"This storage unit facility is run very professionally and the representative Lara made sure we were moved in smoothly!","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Regina B."},{"reviewId":"cbb81454-f81b-4bac-b37a-f4cac6618958","range":0,"rating":5,"reply":"Thank you, phantompdx! We're thrilled Cara and our team made your experience clean, easy, and hassle-free.","replyTime":"2026-07-14T11:46:00","review":"Great communication with staff (Cara). Clean, safe convenient and secure storage. Easy in, easy out. No hassles.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"phantompdx"},{"reviewId":"09a45bc2-58ab-4e7b-b4af-ae5a68380e26","range":0,"rating":5,"reply":"We're happy you had a great experience, Celia! Thank you for being an Extra Space Storage customer.","replyTime":"2021-05-27T22:04:00","review":"I used Extra Space to store my belongings for the past 7 years.  I appreciated having such a clean, well lit place to store my things. The office staff was always helpful and courteous.","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Celia S."},{"reviewId":"a4e0067f-e309-4e1b-9c7d-fd98520c4b1d","range":0,"rating":5,"reply":"We are thrilled to hear our team was helpful and professional. Welcome back, Pamm — glad we're conveniently located for you!","replyTime":"2026-07-09T16:07:00","review":"Your personnel was very, very helpful and professional. Thank you and I have rented from your company before and was very pleased. So happy to see you had a place here close by. The units are very  clean which is important.","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Pamm S."},{"reviewId":"5ab6e521-8697-4b6e-b6c0-df1146cfc8b0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Kara is amazing to work with. She made the process seamless. We are happy with the storage space and gladly recommend it to anyone who asks!","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Cary S."},{"reviewId":"ee043cb9-06fd-4f39-ad66-f8f45274da80","range":0,"rating":5,"reply":"Thank you for your review, Steve! Glad Kara made your experience easy. ","replyTime":"2026-07-10T15:48:00","review":"Great business! Ask for Kara. She is knowledgeable and super helpful. She makes the experience easy!!","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Steve S."},{"reviewId":"cd585a22-0012-44fb-965e-6885cfa18726","range":0,"rating":5,"reply":"We are grateful for your positive feedback! Thank you, Christopher, for sharing your experience with us.","replyTime":"2026-07-02T17:20:00","review":"conveniently located on 99 just south of King city. The staff is very professional, helpful and responsive! rent is very reasonable if you need to stay longer than planned. :)","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Christopher G."},{"reviewId":"8092b6a8-68ff-43f0-92e9-e968eac6e7c3","range":0,"rating":1,"reply":"Your concerns are noted Annie. Please feel free to reach out to us at (503) 620-2040 to discuss your experience further.","replyTime":"2026-07-03T10:53:00","review":"Arrived at 8:30pm (they’re open) parked right in front of the front doors, and the employee looked at me as he left the building and went and sat at a table with someone in the cannibis area on the other side of the parking lot. He’s been there 20m and doesn’t appear to want my business, so I guess I’ll rent elsewhere.","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Annie B."},{"reviewId":"1da6ce1d-36e1-44ff-ae6e-618aaf91095b","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Brian! We're glad we could cater to your last-minute need and ensure a smooth move.","replyTime":"2026-06-14T11:05:00","review":"I had a great experience with extra Space Storage. After moving from a terrible place that is painted Orange. Extra Space is one of the best businesses I have I have worked with in awhile. They quickly catered to my last minute need and went above and beyond to ensure a smooth and painless move. I Recommend Extra Space Storage to anyone who has a storage need!","source":"Google","submissionTime":"2026-06-14T00:00:00","userName":"Brian B."},{"reviewId":"9928662d-ed13-4d6a-a86b-ca4e7d62afd9","range":0,"rating":5,"reply":"Thank you for sharing your experience, Jess! Easy rental, clean units, great pricing, and top security — so glad it all hit 10/10 for you!","replyTime":"2026-06-13T12:56:00","review":"Best rental/move in experience with a storage facility I have ever had. The process to rent was super easy, the unit is very clean,  property is super secure and even climate controlled.  They supply the locks, have carts to load/unload and the pricing is great!  She was also soooo nice! If you are looking for a storage unit 10/10 would recommend!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Jess"},{"reviewId":"53ff907c-bcc5-447c-a9ff-51bc00ff6d83","range":0,"rating":5,"reply":"Savannah, we are glad to hear Cara helped you find the right unit and assisted with your transfer. We'll pass along your thanks!","replyTime":"2026-06-13T12:56:00","review":"Cara was incredibly helpful in finding us our unit, and transferring us when it wasn’t as much space as we needed. Thank you!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Savannah E."},{"reviewId":"aa7b2240-0345-4770-b14f-39090276f4c8","range":0,"rating":5,"reply":"Thank you for sharing, Amber! We're excited to hear our team was helpful and friendly. See you next time!","replyTime":"2026-06-13T14:19:00","review":"Really helpful and friendly!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Amber M."},{"reviewId":"adefea3c-4592-4b4c-a2f4-800e5a0610a6","range":0,"rating":5,"reply":"We are elated to hear about your great experience! Kara and our team take pride in keeping things clean and easy. Thanks, Meaghan!","replyTime":"2026-06-12T14:15:00","review":"Great experience. Very clean, easy to work with. Kara, a local manager, is fantastic.","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Meaghan S."},{"reviewId":"d3e7054f-0c50-4d53-b287-8e25002b1d24","range":0,"rating":5,"reply":"Thank you for sharing your kind words about Cara! We're thrilled she made your storage process smooth and enjoyable, Remy.","replyTime":"2026-06-11T14:32:00","review":"Cara was very helpful and very kind joy to work with made the process go very smoothly. Highly recommend.","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Remy k."},{"reviewId":"ebca171d-ee0f-43f0-b55b-078bd89ce5ab","range":0,"rating":5,"reply":"We sincerely value your wonderful review, Deborah! So pleased that Cara provided fantastic service for your storage needs.","replyTime":"2026-06-04T10:31:00","review":"I have had nothing but good experiences with this storage facility.  Cara is especially fantastic to work with.  Thank you so much ! ??","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Deborah S."},{"reviewId":"293968b1-2f01-4734-a300-2e113ca869ed","range":0,"rating":5,"reply":"Thanks so much, Kiki! We're delighted that Cara provided wonderful service. Your feedback means everything to us.","replyTime":"2026-05-28T14:01:00","review":"Cara was wonderful!\nThank you so much!","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"kiki c."},{"reviewId":"b960399e-6a77-4434-8fb7-5afc75cd5709","range":0,"rating":5,"reply":"We are overjoyed to hear you're happy with our help. Thank you for choosing Extra Space Storage, Maria!","replyTime":"2026-05-26T18:22:00","review":"Thank you for everything I’m glad and so happy for all you help","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Maria R."},{"reviewId":"afb27373-5bef-419d-b2a5-f0567d4135a0","range":0,"rating":5,"reply":"Theresa, we are absolutely thrilled to hear Cara provided awesome service! Clean, well-maintained facilities are our priority.","replyTime":"2026-05-18T08:42:00","review":"Cara, the manager was just awesome to work with. The facility is very clean and well maintained.","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Theresa"},{"reviewId":"43e7ebc4-cdaa-4c77-b17a-730229eabe8f","range":0,"rating":5,"reply":"We are thrilled to hear you love our clean facility and superior service! Thanks Michele!","replyTime":"2026-05-15T09:38:00","review":"Love Extra Space Storage!  Clean and well-staffed.  Superior service!","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Michele K."},{"reviewId":"e6e27889-c4e4-48c9-a664-040de59e9848","range":0,"rating":5,"reply":"Thank you for sharing your experience with our app and convenient features! We're thrilled Cara provided friendly, helpful service.","replyTime":"2026-05-15T12:08:00","review":"extra space has figured out how to make renting a storage unit not an unpleasant experience: use an app that always shows the access codes as well as have a button in the app that opens the gate.  put the lock in the unit so all you havevto do is rent the unit, then go to it and open the bag with the lock in it.  im not a huge fan of purchasing  cheap policy to protect my stuff, but every storage company seems to do it now.\n\ncara is the receptionist, and she was very friendly and helpful!","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"8bitpianist"},{"reviewId":"778c4e1e-c352-4fc4-adc5-ef8544e756e5","range":0,"rating":1,"reply":"Please excuse any inconvenience you experienced during your visit to retrieve your personal items from your unit, CJ. We understand how frustrating it must have been to feel unwelcome while simply trying to access your belongings, especially when you needed to temporarily move items into the hallway to reach what you needed from the back of your unit. Your concerns about our staff member, Cara's attitude, and the way this situation was handled are noted and taken seriously. We recognize that with your 10+ years of customer service experience, you understand what appropriate customer interaction should look like, and we fell short of those standards. Please get in touch with 888-786-7243 to discuss this experience directly so we can address these concerns properly.","replyTime":"2026-05-14T13:32:00","review":"So I arrived at my unit to retrieve some personal items and unfortunately the items were in the back of my unit. So some of my stuff needed to be moved into the hallway temporarily. Now after about 15 minutes of the around 1 hour we were there the manager (Cara?) came around and huffed stating she needed to \"overlap a unit but *huff* I'll just come back later.\" Making me and my partner feel bad for being in the way. And this is not the first time this employee has come to let us know that we shouldn't be blocking the hallway. Now this would be understandable if there was another customer trying to get through or better yet if she just had a better attitude. There's better ways to ask than to spit sideways comments at your customers. Now after 10+ years myself in customer service, that treatment is unacceptable and should not be tolerated.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"CJ S."},{"reviewId":"c5340758-096d-4dd9-a0eb-67a6ab287f72","range":0,"rating":5,"reply":"We are excited to hear that Cara provided amazing service, and you found our location so clean, Hannah!","replyTime":"2026-05-14T18:55:00","review":"Cara is amazing, and this location is by far the cleanest one I have been to! Highly recommend!","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Hannah M."},{"reviewId":"22d1689c-ab65-4003-a21b-662f7ffb2d85","range":0,"rating":5,"reply":"Thank you for your review Renee! Hannah and Cara are wonderful team members. We're glad they provided exceptional service during challenging times.","replyTime":"2026-05-15T08:20:00","review":"Absolutely exceptional service from both Hannah and Cara! Wonderful ladies who helped me many times especially during the hard times. Communication goes a long way with them, they treat you wonderfully!!","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Renee S."},{"reviewId":"e49e6f67-6862-4a3f-b6cd-cf4b0eba0c7c","range":0,"rating":5,"reply":"Hamid, we deeply cherish your excellent experience with manager Cara Zack and our clean King City facility. Your positive feedback means everything!","replyTime":"2026-05-08T10:14:00","review":"Excellent customer service  we try first at school and Murray blvd they refer us to king city\nIt was great experience with the manager Cara Zack\nThe facility was very clean","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"HAMID A."},{"reviewId":"6fd1fe68-ba16-4c08-9188-b929da670ec8","range":0,"rating":5,"reply":"Thank you for taking the time to share Amir! Hannah will be thrilled to hear about your positive experience with the climate controlled unit.","replyTime":"2026-05-04T09:52:00","review":"Hannah was very helpful explaining everything and happy to find a climate controlled unit! Thank you!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Amir R."},{"reviewId":"aa7d1857-8cef-46ac-b3ca-d91609fa476f","range":0,"rating":5,"reply":"Mychal, we are overjoyed to hear Cara provided excellent same-day service! Thanks for recognizing our clean facilities and recommending us.","replyTime":"2026-05-01T13:24:00","review":"Cara was awesome to work with in helping our customer find a storage unit the same day. Would recommend this storage facility to anybody in the area. They keep their units and building a lot cleaner than their competitors.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Mychal M."},{"reviewId":"f1b8b50b-a0f4-4206-8539-85fb8b2013d0","range":0,"rating":5,"reply":"Thanks for sharing your positive experience! We're glad Josh provided quick assistance and made your online application process easy.","replyTime":"2026-04-23T15:06:00","review":"Completing my application on line was very easy.  I received assistance with a phone call.  Josh, the agent had all my information and was able to complete my application quickly.","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"L A."},{"reviewId":"c2c76895-3ea3-40e9-934a-15232d2ad239","range":0,"rating":5,"reply":"Thank you, Bwalya, for taking the time to share your positive experience with our team's helpful service.","replyTime":"2026-04-21T17:39:00","review":"Great interaction and help .","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Bwalya K."},{"reviewId":"e13895f9-483a-4bdd-8a68-3fb953b11800","range":0,"rating":5,"reply":"We are honored to hear you feel safe and appreciate our clean, well-lit facility. Thank you for choosing us this past year Sharon!","replyTime":"2026-04-22T08:26:00","review":"We’ve been renting storage here for about a year. It is clean, well lit and well managed and I feel safe when I’m there.","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Sharon M."},{"reviewId":"3fb69318-af02-4b59-8dfb-f18339242b18","range":0,"rating":5,"reply":"We are delighted to hear Jeffrey provided amazing assistance with your tour and answered all questions thoroughly, Ashley.","replyTime":"2026-04-19T11:19:00","review":"Jeffrey was more than amazing. He assisted me with everything, tour me through the property and answered all my questions. I can’t thank him enough.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Ashley B."},{"reviewId":"2a44d274-4115-45e5-b16e-ff8f6cd4c8df","range":0,"rating":5,"reply":"We are happy to hear you found our team professional and kind. Thank you, Wendy, for recommending Extra Space Storage!","replyTime":"2026-04-16T17:47:00","review":"Very professional and kind people.  Absolutely recommend.","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Wendy L."},{"reviewId":"647a82a5-a012-49f2-8db9-17d4dcd8415d","range":0,"rating":5,"reply":"Thank you, Tammy, for taking the time to share your experience with our online reservation system and office team.","replyTime":"2026-04-15T18:07:00","review":"Easy to reserve online. Helpful in the office.","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Tammy F."},{"reviewId":"d8a6804e-3db8-4403-886d-756e921517f0","range":0,"rating":4,"reply":"We are glad to hear Cara and Hannah provided professional service! Sorry about the app issues and onboarding confusion. We appreciate your feedback Robby.","replyTime":"2026-04-03T08:28:00","review":"Cara and Hannah are really nice and professional. The facility here is extremely clean. The app doesn't work that often, and the corporate office made me do my onboarding process twice so it seems like they only care about taking people's money over the phone. This location however is exemplary, likely because of the staff and newer infrastructure.","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Robby R."},{"reviewId":"023c188a-08ef-4cb9-bb9b-fc3ec1f38767","range":0,"rating":5,"reply":"Debbie, we are grateful for your kind words about our clean facility and friendly team!","replyTime":"2026-03-28T10:08:00","review":"Very clean facility and easy access. Employees are very friendly and helpful.","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Debbie G."},{"reviewId":"502c0a14-edfa-4d13-af1b-aa7626733e8f","range":0,"rating":5,"reply":"Thank you for recognizing Hannah and Cara's outstanding service! We're delighted they made your experience exceptional, Stella.","replyTime":"2026-03-23T18:24:00","review":"Amazing customer service from Hannah and Cara!","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Stella W."},{"reviewId":"80dfa2e7-d078-4078-bfd6-8518bbd6dea3","range":0,"rating":5,"reply":"We are elated to hear about your positive experience! Thank you, Jasper, for recognizing our team's kindness and easy process.","replyTime":"2026-03-15T12:52:00","review":"Incredibly easy process delivered by incredibly kind people. Thank you","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Jasper P."},{"reviewId":"aed0f04a-f5fa-4c1f-8cb1-22a0d6679641","range":0,"rating":5,"reply":"Thank you for the kind words! We're thrilled you found our team helpful and got great value.","replyTime":"2026-03-09T14:57:00","review":"Great people. Super helpful. In and out and booked a unit for less than $20 ??????","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Seth J."},{"reviewId":"fbaeb18c-117c-4f37-a420-b9e8decca90e","range":0,"rating":5,"reply":"We are thrilled to hear Jeffrey provided such awesome service! We appreciate you taking the time to share this feedback.","replyTime":"2026-02-21T15:48:00","review":"Cara, Hanna, and Jeffrey were all very helpful and friendly. They helped me with moving from a large unit to a smaller unit and they kindly and patiently helped me when I had trouble with the lock on the new unit. I would recommend them for their excellent service.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Diana D."},{"reviewId":"9c51ca62-35db-486d-9e79-5983adc29432","range":0,"rating":5,"reply":"We are honored to hear about your positive experience, Robert! Your feedback about our team member's helpful and outgoing personality means everything to us.","replyTime":"2026-03-02T17:53:00","review":"She was great and very helpful.She has a personality and a very outgoing attitude, she made me very comfortable and I was important to her.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Robert M."},{"reviewId":"52a6a431-814f-403a-8a87-fbfb53c82e1e","range":0,"rating":5,"reply":"Thanks for highlighting Jeffrey's excellent hospitality! We're thrilled he provided such great service at Extra Space Storage.","replyTime":"2026-02-21T14:18:00","review":"Excellent hospitality from Jeffrey!","source":"Google","submissionTime":"2026-02-21T00:00:00","userName":"hayden r."},{"reviewId":"bf9f4784-2dd5-4ae6-9b06-9f8073a06637","range":0,"rating":5,"reply":"Your positive experience with our easy online application, friendly staff, and clean spaces is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2026-02-18T12:13:00","review":"Easy online application, friendly staff and clean spaces.","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"S S."},{"reviewId":"7dc2a6dd-3992-4979-a339-3c93b55dd57e","range":0,"rating":5,"reply":"We're pleased to hear that Cara has been helpful and responsive. Thank you for taking the time to share your experience.","replyTime":"2026-02-14T11:52:00","review":"So far so good! Cara is really helpful and great at responding to me ??","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Jan-Louise"},{"reviewId":"3e816c98-078f-4c42-ab8b-670bba3cd5ac","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2026-02-14T12:29:00","review":"Very clean facility, easy in & out, and Cara at the front desk is fantastic.","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Jim G."},{"reviewId":"8fe6b74a-617c-40ea-bef9-ae1016391108","range":0,"rating":5,"reply":"Thank you for sharing! Cara and Hannah truly make a difference. We appreciate you recognizing their excellent service.","replyTime":"2026-02-09T17:47:00","review":"Cara and Hannah are the best!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Bubba"},{"reviewId":"d7871821-2867-4717-b080-88aea35a1aca","range":0,"rating":5,"reply":"We are glad to hear you found our place clean and our team helpful in meeting your needs!","replyTime":"2025-08-02T14:18:00","review":"This place is good and clean. And the people they help you to make sure you get what you want and what's you need. Extra space storage good place.","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Wilfur H."},{"reviewId":"2785e8dc-fae4-44d3-8974-5323b61adabe","range":0,"rating":5,"reply":"Hi Deannal, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Thanks for recommending Extra Space Storage!","replyTime":"2020-07-03T13:20:00","review":"I have rented with Extra Space storage for years. I have always been happy with how clean and well managed their sites are. Recently I had an issue with my stuff at the site I currently rent from. It was not handled satisfactorily so I went to the Sherwood site and spoke to Hannah. She was more than helpful, going above and beyond to do what she could to get me connected with the right people. She took the time to listen and she made no judgments. I really appreciate the effort she put out for me even though I dont currently rent from her site. Thank you Hannah!","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Deannal C."},{"reviewId":"ed48d0fc-f4b3-4262-81e3-5200dbcb795d","range":0,"rating":5,"reply":"Your positive experience means everything! Four years of trust shows our commitment to spotless facilities and excellent service.","replyTime":"2026-01-20T16:34:00","review":"I stored my items at Extra Space for four years. They are fantastic. The storage facility is spotless and extremely well run. They are on top of everything.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Margaret L."},{"reviewId":"f8c8b5ac-67f7-45b5-b398-e84301600ded","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our facility great! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-17T16:39:00","review":"Great facility","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"James P."},{"reviewId":"b0dd861c-d3e3-4597-990f-ab2adb5899d9","range":0,"rating":5,"reply":"We are happy to hear that Hannah provided you with excellent service! Thank you for sharing your experience with us.","replyTime":"2025-06-27T18:36:00","review":"Hannah is amazing! She knew exactly what I needed and got me signed up and ready to go quickly! Process was so easy and she was a delight to work with! Start to finish, Hannah made it super easy, safe and quick!","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Nicole G."},{"reviewId":"4edbe8cb-8668-43d8-a6ed-633afb7aa6ed","range":0,"rating":5,"reply":"We are overjoyed to hear you found our facility clean and our reception staff helpful and friendly!","replyTime":"2026-01-15T12:24:00","review":"This storage is nice and super clean, the lady at reception is very helpful and friendly!","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Xiaohan Z."},{"reviewId":"709fcc2f-2640-493a-9a49-96d75eabc0fd","range":0,"rating":5,"reply":"Thanks for the positive feedback, Russell. We deeply respect your recommendation.","replyTime":"2026-01-15T15:20:00","review":"Simple and easy experience. Everything went smoothly. Highly recommend.","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Russell W."},{"reviewId":"da3cfca1-cd7f-4bab-8db9-735f61cd7c06","range":0,"rating":5,"reply":"We are grateful for your kind words about Cara and Hannah! Thrilled they made finding your unit fast and easy.","replyTime":"2026-01-10T17:12:00","review":"Cara and Hannah helped me greatly with finding a unit. Fast and easy. I’m glad too cause I looked lost lol.  If great customer service was a knockout I feel like Mike Tyson uppercutted  me in the first round?? thanks ladies! . ??","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Randi S."},{"reviewId":"d2371261-d361-4632-90ba-924ef8c60a77","range":0,"rating":5,"reply":"We are glad to hear the manager made changing units easy! Thank you for recommending Extra Space Storage, David.","replyTime":"2025-12-13T13:49:00","review":"Very helpful changing units. The manager made it an easy process. I'm very happy with the renting and also making changes. I fully recommend Extra Space Storage.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"David R."},{"reviewId":"642ca4e4-9b29-4cca-9f11-7281e80c2c79","range":0,"rating":5,"reply":"Thank you for choosing our convenient location! We're thrilled you found our team friendly, security excellent, and access hours perfect for your needs.","replyTime":"2025-12-13T16:08:00","review":"I decided to get a small storage unit to make room for a beautiful piece of furniture. This place is around the corner from me, and it's a good deal! Everyone I've talked to there has been really friendly and helpful. It seems very secure, and I have access 6:00 a.m. to 10:00 p.m. daily. I can drive right up! Highly recommend this place!","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"suzanne a."},{"reviewId":"42d85841-d78d-4b1f-8c29-adfa8562be68","range":0,"rating":5,"reply":"We are overjoyed to hear you appreciated our great service and clean location, Daniel!","replyTime":"2025-12-13T16:08:00","review":"Great service. Clean location","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Daniel S."},{"reviewId":"64e70320-eaca-4b2d-ab4b-7c41d81824d5","range":0,"rating":5,"reply":"Thanks for highlighting our excellent location and cheerful staff! We appreciate your kind words about our helpful team.","replyTime":"2025-12-09T15:01:00","review":"Excellent location, cheerful staff always willing to help!","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Nick d."},{"reviewId":"2e7956f2-dd9f-4b37-8d28-1abbab453737","range":0,"rating":5,"reply":"Thank you for your review! Great to hear our pricing helped you find comfortable storage for your belongings.","replyTime":"2025-12-07T10:40:00","review":"My family had one years ago and it was awsome when I was a kid. Now I got my own and pricing has helped me get a storage that I feel comfortable having my stuff at.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"jacob K."},{"reviewId":"9206b5b7-738a-4bc3-9130-e7a3d4f7e4cc","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with our team. Thanks for choosing Extra Space Storage!","replyTime":"2025-12-05T13:42:00","review":"Awesome people to work with. Always have a great experience when I work with their team. They are always there for me when needed.","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"Jesus P."},{"reviewId":"9fd014c6-730f-4465-aacf-77078fe3b42b","range":0,"rating":5,"reply":"Hi David, thank you for your review. We're glad Tammie helped make it easier! Don’t hesitate to reach out if you need anything at 888-STORAGE.","replyTime":"2022-02-03T09:46:00","review":"Moving is stressful!  I hate paperwork (and moving!)  Tammie helped make it easier!  Thank you very much!!!","source":"Google","submissionTime":"2025-11-30T00:00:00","userName":"David N."},{"reviewId":"6c5e6bfc-86f3-419c-874a-1cc333ddfed0","range":0,"rating":5,"reply":"Thank you immensely for recommending us! Cara's excellent communication and helpful service represent our commitment to quality storage solutions.","replyTime":"2025-12-01T07:39:00","review":"Excellent communication and was on time. Cara was helpful and kind. I would recommend this place to friends and family. Thank you Cara!","source":"Google","submissionTime":"2025-11-30T00:00:00","userName":"Amanda K."},{"reviewId":"17bd4e32-9426-48e6-b0b3-32c1a931638d","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our courteous and helpful team!","replyTime":"2025-11-05T14:42:00","review":"Always courteous and kind and very helpful. The place was always spotless clean I will recommend you to all my friends and family","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Brian P."},{"reviewId":"195fff62-2050-4901-9f9b-c97b92c959a1","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear you had a great experience at our storage facility.","replyTime":"2025-11-26T09:34:00","review":"Awesome storage facility! The staff are very helpful and friendly..","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"G"},{"reviewId":"e4c5a4bd-1319-47b4-a7cf-d87cbd94093d","range":0,"rating":5,"reply":"Thank you for recognizing our helpful team! We're glad our personnel made your experience positive.","replyTime":"2025-11-25T08:03:00","review":"Very helpful personnel","source":"Google","submissionTime":"2025-11-24T00:00:00","userName":"Stevin1888"},{"reviewId":"97faf46c-4b66-4726-bd8a-c56996d752d6","range":0,"rating":5,"reply":"We're privileged to hear about your great experience with our customer service and clean units. Thank you for sharing your feedback!","replyTime":"2025-11-22T12:43:00","review":"Great Customer Service, very clean unit when I checked in.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Or-RDNK D."},{"reviewId":"37e5e9d2-2b66-4b69-be14-062f98225a8a","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled our team helped coordinate your FedEx pallet pickup seamlessly. It's wonderful to hear that our team was able to go above and beyond to assist you throughout the process. We take great pride in providing quick and professional communication, and we're delighted that this made your experience smooth and easy. Your appreciation for our support and customer service truly means a lot to us. We're grateful for your recommendation of our location and thank you for choosing Extra Space Storage for your needs.","replyTime":"2025-11-20T08:42:00","review":"We had a great experience working with the team at Extra Space Storage. They were extremely helpful and went above and beyond to assist us with coordinating a FedEx pallet pickup. Communication was quick and professional, and they made the whole process smooth and easy for us. We really appreciate their support and customer service. Highly recommend this location!","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"Chekin"},{"reviewId":"d5480387-f9b1-4e39-80e8-8ddd35be0f2b","range":0,"rating":5,"reply":"We are glad to hear Cara and Hannah provided excellent service! Thank you for recognizing our team.","replyTime":"2025-11-19T16:22:00","review":"Cara and Hannah are the best!","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Amanda A."},{"reviewId":"abd97a37-a0de-47ac-8f97-024521009395","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jeff! We're so glad we were able to meet your storage needs.","replyTime":"2022-02-05T11:56:00","review":"Excellent","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Jeff P."},{"reviewId":"64d95d57-4409-4333-9e19-d5b2814283de","range":0,"rating":5,"reply":"Thank you for your review, Robert! We're glad Cara helped you find the perfect larger space conveniently located nearby.","replyTime":"2025-11-18T14:43:00","review":"We needed a larger storage space and the staff was extremely helpful and informative. We even found a space that was close to where we were so we didn't have to move everything across the property. Thank you Cara.","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Robert R."},{"reviewId":"dfa86696-57ab-4825-b943-eada8889e7c3","range":0,"rating":5,"reply":"Thank you for sharing! We're thrilled our facility provided the security and peace of mind you needed for your belongings.","replyTime":"2025-11-18T07:58:00","review":"Extra Space Storage is great! No complaints from me. The facility was safe and very secure. Never worried about my belongings.","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Ellie D."},{"reviewId":"bb71e940-1294-44b6-ad34-4b73d93105d6","range":0,"rating":5,"reply":"Hi Van', thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-04-08T14:53:00","review":"Had a great experience setting up my account thanks guys","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Van' G."},{"reviewId":"86fda5a0-8bc6-46b1-bb8a-6451e1e39100","range":0,"rating":5,"reply":"Hi Kris, thank you for the 5-star review! We strive to provide great customer service! We are so happy your experience with Bri reflects that. Reach out if you ever need anything!","replyTime":"2021-08-04T09:48:00","review":"Bri helped us rent our storage unit. She was fast, efficient & super helpful. Great customer service! Thank you to Cara for making the move out easy.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Kristen “."},{"reviewId":"22f41599-8a15-4393-a666-6629a9c73ae9","range":0,"rating":5,"reply":"Your positive experience with Hannah and Cara means everything! Thank you for recognizing our team's dedication to excellent customer service.","replyTime":"2025-11-10T13:49:00","review":"I have rented storage units for 40+ years and ExtraSpace, particularly this ExtraSpace tops the charts in customer service, cleanliness, efficiency, availability to get into my unit, and the willingness of the staff to help with any issues or questions that I may have. I have worked mostly with Hannah who has been particularly helpful in allowing me to think aloud while planning which size unit would be the best fit for me; adding her opinions and/or suggestions that confirmed my choices. Both Cara & Hannah have been very professional and they each have a sweet demeanor. This facility is definitely top top-notch!!!","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Holly B."},{"reviewId":"042aedba-bd3a-458c-bf92-8aa15205c4c4","range":0,"rating":5,"reply":"We are glad to hear you found our staff friendly and facility clean! Perfect choice for your first storage experience.","replyTime":"2025-11-07T08:05:00","review":"Very friendly and capable staff! This is my first time using a storage facility and this one is very clean and modern and easy to navigate.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Lauren A."},{"reviewId":"96a1451e-62c8-46fd-9817-90c5fb584add","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Jose. We appreciate your kind words about Carey.","replyTime":"2025-11-04T18:26:00","review":"Very friendly and helpful. Thank you Carey (sorry if I misspelled it). She deserves a raise!","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"jose l."},{"reviewId":"848b205b-5e1d-4d12-b780-a88f6e1f5e62","range":0,"rating":5,"reply":"Thank you for highlighting our safe, secure location and extra-friendly staff.","replyTime":"2025-11-04T18:26:00","review":"Safe and secure location staff extra friendly and helpful five stars forture","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Kris H."},{"reviewId":"e2c65ac5-17cc-4bac-9280-5cb3960e8f2d","range":0,"rating":5,"reply":"We are ecstatic to hear Hannah made your move-in process smooth! Thanks for recognizing her helpful service.","replyTime":"2025-11-05T13:19:00","review":"Amazing service here. Hannah was super nice and helpful, explained everything clearly, and made the whole move-in process really smooth.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Bear X."},{"reviewId":"1556458a-5972-4cbe-bc71-7d28db0464a4","range":0,"rating":5,"reply":"We are grateful for your kind words about our friendly, understanding staff. Thank you for choosing Extra Space Storage!","replyTime":"2025-11-05T14:01:00","review":"It was a very nice experience the staff were very friendly and understand.","source":"Google","submissionTime":"2025-10-31T00:00:00","userName":"Thomas C."},{"reviewId":"10ec4e79-0e88-4105-82bf-e64a7835e8a0","range":0,"rating":5,"reply":"Mira, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-12-21T08:22:00","review":"Renting was quick and easy, and Cara , the manger, and Hannah who assists at the desk were both very nice, friendly and helpful. I would give them 6 stars if it was an option!","source":"Google","submissionTime":"2025-10-31T00:00:00","userName":"Mira M."},{"reviewId":"75eab4ee-5749-4b9f-8c9e-5d827a27434e","range":0,"rating":5,"reply":"We are excited to hear you found us clean, practical, and helpful! Thanks for recommending Extra Space Storage, Matheus!","replyTime":"2025-11-06T09:28:00","review":"Clean, Practical, Super easy to deal with, and helpful. These folks take away all the pain of dealing with self storage and make it something positive. Would recommend to anyone!","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Matheus"},{"reviewId":"c187417c-eb70-4429-871d-638c43a486eb","range":0,"rating":5,"reply":"We are utterly delighted to hear about Cara's amazing customer service! Thank you for recognizing her dedication.","replyTime":"2025-11-05T14:51:00","review":"Cara has amazing customer service!!!","source":"Google","submissionTime":"2025-10-28T00:00:00","userName":"Alejandro S."},{"reviewId":"c99ceea2-4583-4ce9-8352-e2d3b4771767","range":0,"rating":5,"reply":"Our team is grateful for your rating, Daniel! Thank you for being a loyal Extra Space Storage customer! ","replyTime":"2022-12-06T17:26:00","review":"Cara did an excellent job fixing my account information. She was very friendly and personable as well.","source":"Google","submissionTime":"2025-10-28T00:00:00","userName":"Daniel V."},{"reviewId":"c0745a9f-c74f-4640-90d0-8134c9b2626f","range":0,"rating":5,"reply":"Thank you for recognizing Cara and our facility. We appreciate your kind words about our service.","replyTime":"2025-11-05T12:03:00","review":"Cara is the best. Top tier facility and customer service.","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Mojo J."},{"reviewId":"f668ac4a-0b19-4a17-91cf-be132c6cee94","range":0,"rating":5,"reply":"We are honored to hear Hannah provided awesome service and answered your questions, Ton!","replyTime":"2025-10-20T07:21:00","review":"Hannah really helped us out and answered any questions we had. Awesome service!","source":"Google","submissionTime":"2025-10-19T00:00:00","userName":"Ton D."},{"reviewId":"b1e0dcfd-0dba-4a52-9dba-d417d3744e8f","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your fantastic experience with our helpful staff. Thank you for recommending us!","replyTime":"2025-10-17T07:29:00","review":"Fantastic staff that are very helpful. I would recommend to anyone!","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Anni W."},{"reviewId":"980ab32a-41c7-4399-b944-af59163bd713","range":0,"rating":5,"reply":"Thank you for the wonderful feedback! We're thrilled you found our facility spotless and well-maintained. Cara will be delighted to hear your kind words about her service!","replyTime":"2025-10-13T15:32:00","review":"Ive seen many storage facilities and this on is by far the nicest! The floors are shiny and spotless. The whole facility is very clean and well maintained! The manager, Cara, is also a rockstar and very nice!!\nHighly recommend this place.","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"rob f."},{"reviewId":"05a4ae31-31a9-4ebc-a486-5bbe99b120c0","range":0,"rating":5,"reply":"We are honored to hear that you found our team extremely helpful and very nice. Thank you for your review.","replyTime":"2025-10-09T15:48:00","review":"They are extremely helpful and very nice","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Christopher F."},{"reviewId":"fd3a42bf-acf1-4834-a2a5-81a667736e7d","range":0,"rating":5,"reply":"We are delighted to hear Cara was friendly and helpful! Thanks for the positive feedback, Dustin.","replyTime":"2025-10-10T08:17:00","review":"Cara was very friendly and helpful!","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Dustin K."},{"reviewId":"7e4c0101-fb4f-471e-80ad-bfab0139d62c","range":0,"rating":4,"reply":"We aim to address all feedback promptly. Thanks for the smooth signup experience! Looking forward to your future review.","replyTime":"2025-09-22T07:51:00","review":"My sign up experience was painless and straightforward. The unit was clean and well-maintained, and the movers had plenty of room to park near the unit. The app makes it easy to get into the facility and access the bathrooms. So far so good! I'll be visiting the unit from time to time, and will report more then.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Scott M."},{"reviewId":"62f97215-7fde-4c9c-bba6-84eba3c94a8e","range":0,"rating":5,"reply":"We are thrilled to hear about your smooth experience! Thanks for highlighting our setup, cleanliness, and security.","replyTime":"2025-10-02T08:03:00","review":"Easy set up, move out, clean, safe/secure and friendly.","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Re F."},{"reviewId":"4a895a92-c2a6-4ae3-9d36-e581462c0595","range":0,"rating":5,"reply":"We are utterly delighted to hear you found the right space and loved our facilities!","replyTime":"2025-09-30T07:28:00","review":"Excellent experience getting help finding the right space for my needs, and excellent facilities.","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Luuk A."},{"reviewId":"d36d864f-84ed-4f4f-8853-c7a764f0fdb3","range":0,"rating":5,"reply":"We are glad to hear about your smooth move-in experience! Hannah and our team work hard to keep things clean and easy. Thanks for the kind words!","replyTime":"2025-09-24T15:56:00","review":"Very clean, easy move-in. The manager is great ! No problems at all :) manager Hannah is wonderful:)","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Robin B."},{"reviewId":"3043e75f-32ee-4cac-92a6-8797ebddc633","range":0,"rating":5,"reply":"We're pleased to hear that you found our staff accommodating and friendly. Thank you for your review.","replyTime":"2025-09-25T07:42:00","review":"Very accommodating and friendly staff","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Andrew P."},{"reviewId":"e49e5176-8bfc-4243-8693-d45733f52dfc","range":0,"rating":3,"reply":"We aim to address all feedback promptly. Thanks for the smooth signup experience! Looking forward to your future review.","replyTime":"2025-09-22T07:51:00","review":"My sign up experience was painless and straightforward. We have yet to move in to the unit and experience customer service and the details of the facility. Will supply another review once I have more data.","source":"Google","submissionTime":"2025-09-21T00:00:00","userName":"Scott M."},{"reviewId":"d2098fdd-083d-4f57-ae5f-0d973544e937","range":0,"rating":5,"reply":"Thanks for the fantastic review! So glad we found you the perfect unit and our friendly service met your needs.","replyTime":"2025-09-11T16:20:00","review":"What thorough and fantastic service. We found a great unit that perfectly meets our needs. They are so friendly. Really glad we went there!","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Beth M."},{"reviewId":"00e219b1-4876-439f-a158-a91b8589d25f","range":0,"rating":4,"reply":"Thank you immensely for trusting us again! Tara and Hannah are fantastic. We're committed to keeping your belongings secure.","replyTime":"2025-09-11T09:37:00","review":"Tara + Hannah were amazing!! Totally understanding of our previous issues and doing everything to offer reassurance.\nForthcoming with information and willing to hold a reservation while we debated and discussed for a few days. Only reason this isn't 5star is just because we won't know how secure this place is for a while. Thank you for giving us a chance!!!","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Diandria A."},{"reviewId":"6941ac12-7017-4ecd-bb62-c6f3f58d2a2b","range":0,"rating":5,"reply":"Thank you for sharing your positive experience!","replyTime":"2025-09-09T18:25:00","review":"It’s been great ??","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Kube I."},{"reviewId":"56417245-464a-4662-b7b8-352a85ed0bc5","range":0,"rating":5,"reply":"Thank you so much for your kind words, Debra. We're so happy you had a great experience with Extra Space Storage in Tigard.","replyTime":"2021-10-16T13:57:00","review":"I’ve been fortunate enough to have trusted this site with my personal belongings for over 18 years. Without a doubt, they run a clean, tight, safe ship. Kara is always there to help me as my storage needs change.\nDo yourself a favor, and use this professional company for your belongings.","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Debra S."},{"reviewId":"8cc9142a-a8f2-4c7a-8779-e83108304200","range":0,"rating":5,"reply":"We greatly appreciate your feedback! Happy the staff was friendly and sign-up was simple. Sorry about the gate issues during repairs.","replyTime":"2025-09-05T14:56:00","review":"I used Extra for little less than a year. Signing up and coming in to get my unit was simple and efficient. The staff was friendly and informative. There were a few times that the gate and had to be left open. I’m assuming because of damage/repair. I wasn’t too happy about that but I know it can’t be helped sometimes.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Alicia B."},{"reviewId":"8cdd642b-2058-40c7-b6d4-4fac0a4b5e43","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-09-03T14:32:00","review":"Updated Review: Cara was amazing! She was very helpful in assisting up to find the right unit for us. I would recommend this Extra Space Storage to anyone. It’s clean, safe, the staff is friendly and caring.\n\nJust finalized my move out and Cara and Hannah were amazingly helpful! I didn’t expect this kind treatment. They ensured that we were taken care of and answered all of my questions and concerns. I would highly recommend this location to anyone that is interested in getting a storage for the first time and need to be walked through the process. Thank you so much. Satisfied customer for sure.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Rogelio A."},{"reviewId":"9be7480a-6e5f-49a1-ba01-1e42c52e97b2","range":0,"rating":5,"reply":"We're delighted to hear that Cara provided you with great service at our Pacific Hwy facility. Thank you for recommending us! If you have any further needs, feel free to reach out to us at (503) 620-2040.","replyTime":"2024-06-07T07:40:00","review":"Cara on pacific hwy facility was great. The process was fast.  She is very thorough  and friendly. I would recommend this facility to\nanyone.  The hallways are clean. It was cool in the building and easy to find a cart and use my unit.","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"melanie s."},{"reviewId":"79c7b9bc-678d-442d-a7f5-5d67634844db","range":0,"rating":5,"reply":"We sincerely value your kind words about our clean facility and friendly service!","replyTime":"2025-08-30T11:39:00","review":"Super clean and super friendly","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Ron O."},{"reviewId":"86da544b-997c-4239-a8f5-56b673ac858c","range":0,"rating":5,"reply":"We are grateful for your kind words about our friendly staff and clean climate controlled space!","replyTime":"2025-08-31T09:16:00","review":"Friendly staff, and easy to access off the highway. The climate controlled storage space is very clean, and they have bathrooms.","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Katherine S."},{"reviewId":"36467347-e038-473c-adc2-8237a66dce2b","range":0,"rating":5,"reply":"We are thrilled to hear that you are enjoying our storage facility and the convenience of our app. Thank you immensely for your positive feedback.","replyTime":"2025-08-27T15:49:00","review":"It’s a great storage place. Clean, easy access and simple to use. I really like the app for digital access and account information.","source":"Google","submissionTime":"2025-08-26T00:00:00","userName":"Camden M."},{"reviewId":"614b488f-e251-40d0-abf5-582b50014ff9","range":0,"rating":5,"reply":"Thank you for sharing your experience! So glad our team made your storage process quick and easy with friendly service.","replyTime":"2025-08-19T17:29:00","review":"Awesome, professional easy and fast. Had all paperwork done quickly. Got my storage unit. Thank for the smiles and help","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Darren W."},{"reviewId":"0ce49a8a-ca46-4c02-8bba-775deb6a6c98","range":0,"rating":5,"reply":"We are utterly delighted to hear you love our clean facility and online paperwork process! Thanks for the Sunday office feedback.","replyTime":"2025-08-13T07:54:00","review":"Hi!\nHey this place is great! Nice and clean. The fact you can get all the paperwork done online is lovely!  No need to buy a lock. One is provided when you open the unit door. That’s a $22.00 deal. The only critic I have…. I wish someone was in there office on Sunday. The weekend is when people move stuff. The welcome call I received was nice and super friendly people! She explained how the billing worked and I do understand with move in specials and such. Way to go !","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Marcia P."},{"reviewId":"d0b5d71b-cf29-460a-9072-cc2a9d88c6a7","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience! Thanks for highlighting Cara's helpful service and easy access.","replyTime":"2025-08-09T10:38:00","review":"Easy access, reasonable cost. Cara was so helpful and contacted me almost instantly after signing up online! She answered my my questions and made it all easy. Highly recommend!","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Pride o."},{"reviewId":"93e033fe-ae40-4bcd-a072-c3a9f7b24246","range":0,"rating":5,"reply":"We are thrilled to hear you've had a great experience! Thanks for highlighting Cara's friendly, helpful service.","replyTime":"2025-08-06T11:40:00","review":"Extra space has been great to work with! Cara especially has been super friendly and helpful.","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Bryanna M."},{"reviewId":"8dcf2b3d-6b6e-4502-ae22-1c6f228ed5b0","range":0,"rating":5,"reply":"Thanks for the recommendation! We're thrilled you found our King City team friendly and professional with a clean, safe facility.","replyTime":"2025-07-30T08:01:00","review":"If you need extra storage, I highly recommend Extra Space Storage in King City, Or.   The staff is friendly and professional and the facility is clean and safe.","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"Lynne K."},{"reviewId":"c8723e43-5dd1-46e2-b82c-c1df53051a7d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Hannah provided outstanding, flexible service with upfront information and professional options!","replyTime":"2025-07-30T09:49:00","review":"Hannah helped me with the whole process and did outstanding,  really flexible, upfront with information. Gave me options if the unit size didnt work. Very professional","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"Gordon W."},{"reviewId":"fc44da05-9312-40ec-a786-8c175cf24f76","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Hannah at Extra Space Storage. Thank you for recommending us!","replyTime":"2025-07-28T09:53:00","review":"Hannah was really helpful and easy to talk to. She made everything quick and stress-free, and she goes out of her way to make things easier for you. The place is clean and well organized, definitely recommend if you need storage.","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Hannah H."},{"reviewId":"7c50f44c-ce7c-484f-885b-c058770d88b9","range":0,"rating":5,"reply":"We are delighted to hear about your amazing 10-year experience with Extra Space Storage! Thank you for taking the time to share your feedback. We're thrilled that you've found our climate-controlled units to be consistently clean and well-maintained. It's wonderful to know that our staff, including Cara, have been attentive and quick to respond to your questions throughout your time with us. We truly appreciate your kind words about Cara's friendliness and willingness to go above and beyond to assist you. Your long-term loyalty means a lot to us, and we're grateful for your continued trust in our services.","replyTime":"2025-07-27T15:50:00","review":"We have used Extra Space Storage on 99E in Tigard for the past 10 years. Our experience with the staff and the storage unit has been amazing. The unit is climate controlled and always spotlessly clean. Staff have always been attentive and quick to respond to questions. My most recent interaction with Cara was wonderful. She was super friendly and went out of her way to help me. Thank you.","source":"Google","submissionTime":"2025-07-27T00:00:00","userName":"Chris M."},{"reviewId":"fc222133-093a-4323-9f20-3f9af2f369be","range":0,"rating":5,"reply":"We are utterly delighted to hear you found our facility clean and staff helpful! Thanks for the quick rental feedback.","replyTime":"2025-07-26T12:52:00","review":"Facility is very clean and well maintained, staff is helpful and friendly.  Rental process was quick and easy!","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"William P."},{"reviewId":"727d447a-2e83-4fff-bf7f-1465e7eedf4e","range":0,"rating":5,"reply":"Thank you for highlighting our clean, secure facility and friendly staff! We're thrilled you'd use us again.","replyTime":"2025-07-24T09:21:00","review":"Clean facility, secure. Staff was always helpful and friendly. Would use again.","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Woodburn S."},{"reviewId":"f40791e3-4661-48de-8563-8cb83ea019ea","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our accessible prices and friendly customer service!","replyTime":"2025-07-21T09:19:00","review":"The prices became acesible not expensive the lady who attended me in addition to being very beautiful is super friendly and has good customer service always very attentive.","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Edgar C."},{"reviewId":"9bf2d3c3-a9b9-45b4-91d6-2a684a6004bd","range":0,"rating":5,"reply":"We are delighted to hear you appreciated our amazing people and well-kept grounds! Thank you for your kind words.","replyTime":"2025-07-18T09:37:00","review":"Amazing people and very well kept grounds","source":"Google","submissionTime":"2025-07-17T00:00:00","userName":"Jacob H."},{"reviewId":"3cb8d698-b802-4354-81c5-2abc4747ee32","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Extra Space Storage. We're ecstatic to hear that you've found our rates reasonable, our facility clean, and our staff friendly and helpful. We appreciate your loyalty and look forward to continuing to provide you with excellent service.","replyTime":"2024-07-08T07:41:00","review":"I have had a wonderful experience using Extra Space Storage for several years. Rates are reasonable, its always clean, there are units inside out of the heat and rain and the staff have always been friendly and helpful, especially Cara!","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Movin-n-Groovin"},{"reviewId":"d5851ceb-f138-433f-93de-081fe1334e4e","range":0,"rating":5,"reply":"We are delighted to hear about your good experience! Thanks for recognizing our helpful front desk team.","replyTime":"2025-07-14T17:59:00","review":"It was a good experience and front desk was super helpful.","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"eli b."},{"reviewId":"4e205264-d718-49aa-98bd-84a5239da7cc","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Hannah and Cara! Thanks for the kind words about our service.","replyTime":"2025-07-14T17:59:00","review":"service and walk arounds are great, it was great to talk with Hannah, after leaving my handtruck outside she retrieved it and called me that they had it at the office for me, I wanna say thanks to Cara too","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Glenn R."},{"reviewId":"484ba868-5d2b-4651-868e-dfdbb45f6c46","range":0,"rating":5,"reply":"We are delighted to hear about Ms. Hannah's exceptional work! It's wonderful to know that her knowledge and pride in her job are evident to our customers. We appreciate your recognition of Ms. Hannah's efforts in keeping the facility in exceptional condition. Thank you for taking the time to share your positive experience with us.","replyTime":"2025-07-13T12:58:00","review":"Excellent manager. Someone who is professional, knowledgeable, takes pride in doing a great job keeping the facility in exceptional condition. A lot of other managers at different storage could learn from Ms Hannah.","source":"Google","submissionTime":"2025-07-13T00:00:00","userName":"Richard W."},{"reviewId":"0032b6fe-0aca-4f61-af00-81164f9b2531","range":0,"rating":5,"reply":"We are delighted to hear the move in and move out process was quite easy for you!","replyTime":"2025-07-11T14:58:00","review":"No issues, and move in and move out process was quite easy.","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Dakota S."},{"reviewId":"ba517a55-145c-462e-a9aa-a17d8bbfc28d","range":0,"rating":5,"reply":"We are delighted to hear Cara was amazing! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-10T14:25:00","review":"Cara was AMAZING. Best storage spot in King City!!!","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Derek K."},{"reviewId":"f1faa4e8-3a22-4704-a930-b0d712307fef","range":0,"rating":5,"reply":"We are delighted to hear you found our facility great and clean! Thanks for highlighting Cara's excellent service and deals.","replyTime":"2025-07-10T14:25:00","review":"Such a great and clean facility. Cara took care of us and gave us some great deals","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Ron G."},{"reviewId":"1f4a5e07-570a-45e5-b887-c60e26299f45","range":0,"rating":5,"reply":"We are delighted to hear you love our place! Thanks for recognizing our hardworking staff and choosing us for safety and cleanliness.","replyTime":"2025-07-03T08:42:00","review":"Love this place!\n\nI must commend the staff, because they are always working hard every time I stop by.\n\n(And I’m there a lot.)\n\nI moved from my old storage facility to this one, as I never felt safe there.\n\nI hand picked Extra Space for their, hands-on operation, cleanliness and knowledgeable staff.\nThey are constantly monitoring the units.\n\nYou really can’t go wrong here!","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Jeanne M."},{"reviewId":"993b1b13-48dc-480b-9561-a25d7e996a09","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Extra Space Storage. We appreciate your recommendation and are glad to hear our facility met your needs.","replyTime":"2025-07-01T11:45:00","review":"We had a great experience sorting out stuff at extra space storage.  It was clean, secure,  temperature controlled.  The employees were amazingly helpful and efficient.  I highly recommend them","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"Heather R."},{"reviewId":"400c11b6-b06f-4e42-b49f-069fe568dc33","range":0,"rating":5,"reply":"We are excited to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-06-27T18:04:00","review":"Super friendly people & great customer service.","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"patrick s."},{"reviewId":"ca318da3-67b6-4972-a53a-dc9feea3eb83","range":0,"rating":5,"reply":"We're utterly delighted to hear that Cara from Extra Space is the best! Thank you for sharing.","replyTime":"2025-06-23T14:39:00","review":"Cara from Extra Space is the best!!","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Anthony R."},{"reviewId":"e6f900f7-f3f7-4d75-90ee-7895e0953df2","range":0,"rating":5,"reply":"We are delighted to hear Hannah was so helpful! Thanks for sharing your positive experience with us.","replyTime":"2025-06-18T17:39:00","review":"Hannah is so helpful! Loved talking with her and hearing what she had to say","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Sydney L."},{"reviewId":"58ab2e88-2a8f-458e-bb28-516b1664f9e6","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for the shout-out to Hannah for her helpfulness with your keys and downsizing.","replyTime":"2025-06-16T13:28:00","review":"Great storage facility and the staff is always helpful. Big shout-out to Hannah for helping us get into our units when we lost our keys and helping us save some money when we downsized from two units to one!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Rand A."},{"reviewId":"cf1957b0-4947-4ec2-9633-240a3d2e3a6f","range":0,"rating":5,"reply":"Hi Linda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kara! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-10-13T10:18:00","review":"Kara was personable a few knowledgable","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Linda H."},{"reviewId":"d7169a63-7fd3-4b33-b021-2024ce913e06","range":0,"rating":5,"reply":"We are delighted to hear Hannah provided excellent service! Your kind words about our clean, structured facility mean everything to us.","replyTime":"2025-05-31T16:03:00","review":"Amazing facility! Clean and structured, would definitely recommend to family and friends. Hannah is amazing and helped answer many questions I had.","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Hailey D."},{"reviewId":"b62e00a9-776c-4f80-ab8c-b2110de61dfe","range":0,"rating":5,"reply":"We are delighted to hear about your exceptional experience. Thank you for highlighting Cara's efficiency and expertise in finding exactly what you needed.","replyTime":"2025-05-26T07:56:00","review":"Having lived in a dozen states over the past 25 years, I've dealt with more than my share of storage units. This Extra Space location has been the best experience I've had, hands down. Cara knew exactly what I needed and had me in my unit in less than 20 minutes. Cannot recommend them highly enough.","source":"Google","submissionTime":"2025-05-25T00:00:00","userName":"Jason B."},{"reviewId":"7e3fbd9b-0826-4b08-80ed-b2b45fc1f771","range":0,"rating":4,"reply":"We are delighted to hear you appreciate our convenient location, easy access, and clean facilities. We understand your concern about rate adjustments and value your feedback.","replyTime":"2025-05-23T17:07:00","review":"I really enjoy that this place is so close to where I live. Easy to access my unit and is well lit and clean. My only criticism is that the cost goes up by about $20 every 6 months.","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Stefanie H."},{"reviewId":"9bd07cac-3ee7-4b58-ae51-0d846364da90","range":0,"rating":5,"reply":"We are delighted to hear about Hannah's excellent service. Your feedback about her friendliness and helpfulness means a lot to our team.","replyTime":"2025-05-21T15:54:00","review":"High quality service. Employee Hannah was very friendly and welcoming, and super willing to help answer any questions I had.","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Ao X."},{"reviewId":"14cfb8f4-ec50-48ad-8b00-71e4a4af7d06","range":0,"rating":5,"reply":"We are delighted to hear about Cara's excellent service and that you're happy with our facility layout. Thank you for acknowledging the benefits outweigh the access limitation.","replyTime":"2025-05-19T14:22:00","review":"Great service from Cara, who explained to me everything up front, walked me to the storage space I'd be renting and made sure I was fully informed.  Layout of the storage is great and I'm very happy with Extra Space Storage!  Only downside is having to access the site by driving South on 99W, but the benefits far outweigh this slight inconvenience.","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Dean T."},{"reviewId":"e36f1bbb-7904-486d-9a23-ff1b459f2342","range":0,"rating":5,"reply":"We are delighted to hear about your perfect storage experience! Thank you for recognizing our staff's efficiency and helpfulness during the sign-up process.","replyTime":"2025-05-20T07:50:00","review":"Perfect storage space, quick efficient sign up. Amazing staff, they are extremely helpful with anything you need!","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"andrea w."},{"reviewId":"abcd96ce-618f-4060-935b-f7e57aba7a6c","range":0,"rating":5,"reply":"We're glad to hear you had an amazing experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-05-16T11:02:00","review":"Amazing property with amazing people.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Penny J."},{"reviewId":"ce63b63d-f9ef-4129-9703-179b8e8d1270","range":0,"rating":5,"reply":"April, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're glad our team was nice, helpful, and responsive. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-04-28T09:22:00","review":"Best price! And super efficient process. I've used storage numerous times and theirs by far is the best process. What I love is you go your new unit, tear off the strip, and the lock is in the unit ready to go. Nice , helpful and responsive staff.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"April S."},{"reviewId":"16733d80-040d-4345-96a7-8db37dc002f7","range":0,"rating":5,"reply":"We're grateful for your rating, Brian. Call us at (503) 620-2040 if you have any questions or need assistance with your rental!","replyTime":"2022-01-26T12:54:00","review":"Did it's job. Safe and secure","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Brian C."},{"reviewId":"f7a78f51-4a11-465e-83bc-71ac7d0d501f","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with Cara at Extra Space Storage! Thank you for sharing your thoughts.","replyTime":"2025-05-13T08:29:00","review":"1st stop shopping! Cara made things so easy to understand and she gave me options & was welcoming & friendly. It's obvious she is knowledgeable about the facility and is happy to help customers find a home for their extra belongings. So Thank You! Well done!","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Theresa C."},{"reviewId":"25d8ab91-793c-4ffa-8433-afcc6ab27d25","range":0,"rating":4,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-05-10T11:08:00","review":"Great facility if a tad bit expensive. Great staff; even helped me load an 8ft computer rack into my pickup!","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Norman C."},{"reviewId":"6988097d-745c-47af-8669-9640b3709311","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience storing with us, Luke. It's wonderful to know that the whole process was easy and seamless for you, from booking online to accessing your unit. We're especially pleased that Hannah was able to provide you with helpful assistance. Thank you for taking the time to share your feedback and for recommending Extra Space Storage to others!","replyTime":"2025-05-08T08:10:00","review":"I am storing a few things here over the summer while I am away from college. The whole experience has been easy and seamless. I was able to book my unit online and then show up in person with everything set up. Hannah was super helpful in showing me to my unit and helping me understand how to access it. I would definitely recommend this place to anyone who needs things stored.","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"Luke B."},{"reviewId":"aa6e396e-6ecf-47a0-82da-7de996c25bb1","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience at Extra Space Storage. Thank you for your wonderful feedback.","replyTime":"2025-05-01T14:00:00","review":"The staff was very professional and supportive throughout the entire process. There are many options available in a close proximity and I selected your facility based on your staff. The entire facility is clean and impeccable all adding to my selection.\nThank you both Hanna and Cara Zack.","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Chuck P."},{"reviewId":"627de39f-c0ed-4a2b-a0f2-443ca2b0db1a","range":0,"rating":5,"reply":"We are elated to hear about your exceptional experience with Hannah at Extra Space Storage. Thank you for sharing your positive feedback! It's wonderful to know that Hannah provided friendly, knowledgeable, and professional service, going above and beyond to ensure everything was taken care of quickly. We truly appreciate customers like you who take the time to recognize our team members for their outstanding efforts.","replyTime":"2025-05-01T17:54:00","review":"Hannah provided exceptional customer service! She was friendly, knowledgeable, and went above and beyond to ensure everything was taken care of quickly and professionally. It's rare to come across someone who is so genuinely helpful and kind—thank you, Hannah, for making the experience such a positive one!","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Elle P."},{"reviewId":"ee608ad6-8ca8-4692-a5fa-9ecf3f869682","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-26T11:15:00","review":"Very clean and secure.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"mark m."},{"reviewId":"ff328c44-b498-4463-b08b-d6d7f9124364","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Hannah!","replyTime":"2025-04-21T18:55:00","review":"Hannah is so sweet! Very helpful and willing to answer all of my questions.","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Annika I."},{"reviewId":"43069ecb-bc89-4e1f-a79c-17ac98b67087","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We are glad to hear that Cara and Brian provided excellent service. We appreciate your feedback about our easy and fast rental process, as well as the cleanliness and accessibility of our storage units and facilities. It's wonderful to know that our team was helpful and that you found our storage solutions met your needs. We value your business and thank you for choosing our self-storage facility.","replyTime":"2025-04-20T10:15:00","review":"Cara and Brian are awsome, Very friendly and super nice. Easy and very fast rental. Storage units and entire facilities very clean and easy accessible. Thank you for all your help.","source":"Google","submissionTime":"2025-04-20T00:00:00","userName":"Margaret W."},{"reviewId":"9c081400-ce25-4436-9f9c-1ff8d4492593","range":0,"rating":5,"reply":"We deeply cherish your kind words about our staff and facility. Thank you for your feedback.","replyTime":"2025-04-19T16:41:00","review":"Cara and Brian were AMAZING!! Clean environment, super helpful and friendly staff…best storage facility ever! Highly recommend 10/10.","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Michael D."},{"reviewId":"b35c8e12-92c5-46c7-b53a-a3ea7208f0ca","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on the safety and cleanliness of your storage items. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2025-04-18T16:53:00","review":"I felt very comfortable with the safety of all my items. Everything was very clean.","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Ann B."},{"reviewId":"6f26245f-67d7-4ed7-96e5-e10fb4c6b9c3","range":0,"rating":5,"reply":"Your review is greatly appreciated. We're delighted to hear about your awesome experience at our facility. It's wonderful to know that Brian helped get you and your wife moved into your unit, showing you how the gate works and answering all your questions. We strive to provide excellent customer service, so it's gratifying to hear that you were very pleased with both the service and the facility overall. Thank you for taking the time to share your feedback with us.","replyTime":"2025-04-13T09:17:00","review":"Awesome experience at this facility! Brian helped my wife and I get moved into our unit. He showed us how the gate works, walked us to our unit, and answered all of our questions. Very pleased with the customer service and facility overall.","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Jim W."},{"reviewId":"0ddf8edc-a73e-4961-b9f5-7e4a18eb98d3","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Cara at Extra Space Storage. We are glad to hear you had a great customer service experience.","replyTime":"2025-04-12T08:20:00","review":"Cara helped me get a new storage unit, nice place and great customer service all round.","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Jon C."},{"reviewId":"88c0f4bd-8405-4103-9b50-e2342851bda3","range":0,"rating":5,"reply":"We are thrilled to hear that our staff was great and helpful to you. Thank you for sharing your experience!","replyTime":"2025-04-04T07:20:00","review":"Staff is great! Got our unit and put our stuff in it. Great location and very helpful to me since I am disabled.","source":"Google","submissionTime":"2025-04-03T00:00:00","userName":"LM L."},{"reviewId":"8cfee838-c94b-443e-8416-614bd9902b3d","range":0,"rating":5,"reply":"Thanks for the positive feedback, we greatly appreciate your kind words!","replyTime":"2025-04-01T09:25:00","review":"Hannah, Thank you for Setting up the storage unit. You were very helpful! Sam Curato","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"becky c."},{"reviewId":"e9815607-8b59-41fc-8885-663201a0b467","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kevin! We're glad to hear about your great experience with Brian.","replyTime":"2025-03-30T09:13:00","review":"Great experience with Brian on 3/29! He’s very knowledgeable and addressed all of our needs and concerns.","source":"Google","submissionTime":"2025-03-30T00:00:00","userName":"Kevin S."},{"reviewId":"98f68e2b-e967-440a-93a3-16d154d48885","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2025-03-29T15:18:00","review":"Brian in the front office was extremely helpful and went out of his way to help me. Nice facility and safe!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Alisa G."},{"reviewId":"1c59c9ee-5ddb-4c04-9ff2-3f9fbcf77287","range":0,"rating":5,"reply":"We are delighted to hear that you've had a wonderful experience with Cara at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2025-03-26T10:50:00","review":"Cara is awesome! i’ve been a customer of hers for 3 years now and have always had a wonderful experience.","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"Nicolas H."},{"reviewId":"764c8b37-1322-4f9d-b39a-3ce1da0133ad","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear about your positive experience at Extra Space Storage.","replyTime":"2025-03-21T08:11:00","review":"I came here after having a horrible experience with Public Storage down the street. And what a pleasant experience it's been! The units are so clean and well lit. Same with the property. And going from somewhere where I could never get a phone call returned to here where there's always someone to talk to is amazing! I highly recommend this place!","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Alex B."},{"reviewId":"e62aa3db-5792-4cb8-9441-f8add8b2f6e9","range":0,"rating":5,"reply":"Thanks for your positive feedback! We're glad to hear that you found our storage facility clean and safe. If you have any more questions or need assistance, feel free to reach out to us at (503) 620-2040.","replyTime":"2025-03-19T13:54:00","review":"The place is clean and safe! I travel for work and only uses Extra Space storage to store some belongings I travel with and buy during my stay and the person who help me was very helpful I highly recommend this place!","source":"Google","submissionTime":"2025-03-19T00:00:00","userName":"Virginia C."},{"reviewId":"78de400a-c09c-4714-bda2-e3ee2fce052f","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Cara at our Tigard location. Thank you for your wonderful feedback.","replyTime":"2025-03-12T07:42:00","review":"Cara was fantastic at the Tigard location. We needed assistance getting into our mother’s storage unit whom has Alzheimer’s. She was thorough and extremely helpful.","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Sabrina P."},{"reviewId":"9765af8d-9ac0-463d-8cdf-ef6331bcd1d2","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-02-27T11:56:00","review":"Cara was very helpful in setting up the lease for a storage unit and answered all my questions","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Sri K."},{"reviewId":"c9544f54-6872-4e02-9004-77a54838f72d","range":0,"rating":5,"reply":"We're elated to hear about your fantastic experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-02-27T13:03:00","review":"Would rate them 10 out of 5 if I could. Very communicative, clean and easy to access facility, easy move-in, easy move-out and a delightful staff. Thank you Cara! Always a pleasure!","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Lauren A."},{"reviewId":"560a6180-0304-433f-92a3-e67ff255e6d4","range":0,"rating":5,"reply":"Thanks for taking the time to give us your rating, Nancy. Please let us know how we can improve and earn a 5-star rating in the future. Please stop by the office if you have any questions.","replyTime":"2025-01-29T06:15:00","review":"Excellent service and they care!","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Nancy S."},{"reviewId":"a5ef67dd-d4c5-46be-8d07-f64130600900","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad to hear that you found our staff friendly and helpful.","replyTime":"2025-02-21T12:54:00","review":"Always friendly and helpful!","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Mariel H."},{"reviewId":"7644cfa9-a086-4764-9047-bcad866deb71","range":0,"rating":5,"reply":"Thanks for the positive feedback, Ross! We greatly appreciate your review and are glad we could assist you quickly.","replyTime":"2025-02-21T17:21:00","review":"Excellent Service and quickly transferred me when I needed a different-sized space.","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Ross G."},{"reviewId":"65a839c7-1b35-412a-ac37-1fa145220e59","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Cindy Bunker. We are glad to hear that you found our units clean and our employees helpful and courteous.","replyTime":"2025-02-19T16:30:00","review":"Extra Space Storage was the best.   Very clean units.   Employees were helpful and courteous.","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Cindy B."},{"reviewId":"1943cf41-3c0f-472f-af5e-282d8453344b","range":0,"rating":5,"reply":"We're pleased to hear you found our facility clean and our staff nice! Thank you for your positive feedback.","replyTime":"2025-02-15T09:51:00","review":"Very clean and the staff is nice too!","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"SGriffin9"},{"reviewId":"b9ec0913-ea0e-42e7-9669-a98b969cbd04","range":0,"rating":4,"reply":"We are thrilled to hear that you found our admin folks great and the property immaculate. Thank you immensely for sharing your feedback.","replyTime":"2025-02-13T11:31:00","review":"Admin folks are great! They easily answered all my questions. The property is immaculate!\nGave it 4 instead of 5 stars cuz the monthly rates go up exponentially at the end of the beginning contract.","source":"Google","submissionTime":"2025-02-13T00:00:00","userName":"Cris F."},{"reviewId":"24c2f9b3-2a3c-4441-9303-bc04f469baad","range":0,"rating":5,"reply":"Thanks for the positive feedback, Ken! We genuinely admire your kind words about our service at Extra Space Storage.","replyTime":"2025-02-12T09:31:00","review":"This is been the greatest place to get a storage unit from been here for a year ½ and it's been a really great and friendly experience and the Customer service was excellent if I was to do another storage again I would do extra storage again there awesome.","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"Ken G."},{"reviewId":"7e321290-45f7-4725-a55a-2bbaeca10517","range":0,"rating":5,"reply":"Hi Renée, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office if you need anything.","replyTime":"2022-03-27T16:04:00","review":"Seamless & friendly service from Tesla, the leasing agent I worked with. Thank you for helping to make my transition out of the military as smooth as possible!","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"Renée"},{"reviewId":"05c988fd-4e13-47fc-8aff-4934d1b1ad99","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are thrilled to hear about your seamless experience with our team members. Looking forward to helping you clear the clutter!","replyTime":"2025-02-01T10:36:00","review":"The team members that work here are very helpful. I set my storage up over the phone very easily. The employees there finished up my final loose ends. Can't wait to store my odds and ends and clear some clutter. Very friendly teammates.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Reema K."},{"reviewId":"c9fe9c71-c563-4f14-9ebc-516e0546a6ab","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with us. Thank you for your feedback.","replyTime":"2025-02-01T10:20:00","review":"If you need storage, this is the place. They always take care of you.  It’s always clean, and always safe, thanks for your help.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"jason m."},{"reviewId":"59ce02f2-164a-4a2b-be2a-7b11a23736be","range":0,"rating":5,"reply":"We are honored to hear that Cara was fantastic and made the whole process easy and smooth. Thank you for sharing your experience with us.","replyTime":"2025-01-31T08:13:00","review":"Cara was fantastic. Super helpful and made the whole process easy and smooth. Highly recommend","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"Nejhla N."},{"reviewId":"e77ae918-8cef-4a96-a6a1-75a0dfdeed31","range":0,"rating":5,"reply":"Misty! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (503) 620-2040.","replyTime":"2023-02-03T16:52:00","review":"It's always a pleasure working with this company. That's why I'm a repeat customer!","source":"Google","submissionTime":"2025-01-23T00:00:00","userName":"Misty D."},{"reviewId":"35dc0996-4f39-449d-8e8a-56eb53496bbf","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with James at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-01-20T16:27:00","review":"James was an amazing help and made the process so easy! Very detailed explanations and we knew exactly what we were signing up for!","source":"Google","submissionTime":"2025-01-20T00:00:00","userName":"Bryanna D."},{"reviewId":"04dc3e1d-d700-4675-affb-050380df9e71","range":0,"rating":5,"reply":"We're delighted to hear you had a great experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-01-17T08:02:00","review":"Had a great experience","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Brian F."},{"reviewId":"fcb55f40-74bd-4361-89c4-e453faf6aa03","range":0,"rating":5,"reply":"We're glad to hear you found our facility clean and staff friendly. Thank you for sharing your experience with us.","replyTime":"2025-01-13T18:51:00","review":"CLEAN facility with easy access. Staff was friendly and helpful. Move in and out were both a breeze.","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"Beverly A."},{"reviewId":"61919aff-cfc6-466d-9ef0-d3d01c89f727","range":0,"rating":2,"reply":"Thank you for sharing your concerns. We appreciate your feedback and take it seriously. Your experience is important to us, and we would like the opportunity to address your specific concerns in more detail. Please feel free to reach out to us directly at (503) 620-2040 to discuss this further. We are committed to finding a resolution that addresses your concerns and ensures a satisfactory experience for all our customers.","replyTime":"2025-01-07T07:18:00","review":"Reasonable priced advertisements are nothing but fishing lures for the uninformed. Be prepared for outrageous rate hikes once you are settled and it would be costly for you to leave. They know exactly what they are doing and I recommend avoiding this trap.","source":"Google","submissionTime":"2025-01-05T00:00:00","userName":"AddictiveHerring _."},{"reviewId":"557ad4f3-e7c6-4c6f-8c5c-fbe79b4fe5a9","range":0,"rating":5,"reply":"Thank you so much for the positive feedback, Tiley! We're thrilled to hear that your experience with downsizing to a smaller unit was smooth and pleasant. It's great to know that Kara was helpful, polite, and knowledgeable throughout the process. We take pride in maintaining a clean and secure facility for our customers, so we're glad you feel your items are safe with us. We truly appreciate your recommendation and thank you for choosing our storage services!","replyTime":"2025-01-03T08:10:00","review":"I needed to downsize to a smaller unit and extra space could not have made the process any easier! The staff (Kara) was polite and knowledgeable and made it a really smooth transition. The facility is clean and well kept and I feel that my stored items are more than secure. Thanks for the quick and pleasant service! I highly recommend this place!","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Tiley V."},{"reviewId":"8ffe0e21-4b0f-46d9-928f-15cc0999f1ed","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear that you found our prices reasonable and our facility clean and well-maintained. Feel free to reach out if you have any further questions or concerns.","replyTime":"2024-12-26T08:36:00","review":"Price is right, place is clean and well kept. Manager called me because I had a senior moment and put my lock on but didn’t actually close the latch.","source":"Google","submissionTime":"2024-12-25T00:00:00","userName":"Delvin W."},{"reviewId":"1f1613a6-e5db-41d6-9e61-64f04455cb3b","range":0,"rating":5,"reply":"We're elated to hear that Kara provided amazing customer service. Thank you for letting us know.","replyTime":"2024-12-12T11:58:00","review":"Kara was amazing and so helpful. Very good customer service.","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"Debby B."},{"reviewId":"68eb320e-b9b4-4ca8-b689-f076fc87da48","range":0,"rating":5,"reply":"We are honored to have Cara on our team. Thank you for the positive feedback!","replyTime":"2024-07-25T11:58:00","review":"Cara, is the happiest, friendly person to meet. She keeps the grounds clean. What a great place, safe secure and again clean.","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"llreeves"},{"reviewId":"acdd6e55-112e-4e5f-88d6-fcdd31e12a56","range":0,"rating":5,"reply":"Your review is appreciated. We're thrilled to hear that Cara made your experience superb. Thank you for sharing your positive feedback!","replyTime":"2024-12-09T13:49:00","review":"Super easy rental. Good price.  Cara is the bomb. She really made this experience superb.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"RubieJ"},{"reviewId":"2aa97207-524f-4d82-adf0-ea0c1b3eba6f","range":0,"rating":4,"reply":"We're glad to hear you had a positive experience with our great employees and clean facility. Thank you for sharing your experience.","replyTime":"2024-12-06T08:11:00","review":"Great employees, clean and organized. It’s probably one of the best storage places around. The only reason why I did not give them Five Stars is because like everyone else they instantly start raising your rates!","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Randall W."},{"reviewId":"48dedf74-7623-4455-a417-0951aab5a7ce","range":0,"rating":5,"reply":"Thank you for taking the time. We appreciate your feedback!","replyTime":"2024-12-02T11:35:00","review":"Easy experience.  Thank you!","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"Kim S."},{"reviewId":"ba819fd8-ca88-4291-bf66-2cb3147cdcf9","range":0,"rating":5,"reply":"We are utterly delighted to hear about your great experience with us! Thank you for your kind words, Donna.","replyTime":"2024-11-29T15:41:00","review":"I had such a great experience this morning. She was so helpful. Explain everything she deserve more than five stars. I wanna say thank you to her and the company they should be very proud of her. They have a great worker.Thank you","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Donna"},{"reviewId":"970219b1-b2db-47f8-9eb3-31a7420952c2","range":0,"rating":5,"reply":"We are excited to hear that you found the space you needed on short notice. Thank you for recommending our services!","replyTime":"2024-11-23T11:07:00","review":"They are amazing, I had to move on short notice and needed a space and they had the size I needed. It was easy online booking as I was coming across the country. I highly recommend this companies services. Thank you","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Shon D."},{"reviewId":"f2213786-3539-44c4-bf10-58676b5c3c3a","range":0,"rating":5,"reply":"We are grateful for your positive feedback! Thank you for sharing your experience with Extra Space Storage.","replyTime":"2024-11-19T15:48:00","review":"I needed a short-term storage solution and decided on Extra Space Storage both because of the great reviews and the fact that it is near where I live.  It has been the most positive experience I could ask for!  The facilities are new, very clean and accessible.  But what sets Extra Space Storage apart is its excellent customer service.  I was well taken care of from the moment I arrived, and I signed up that very day.  James showed me to my storage unit and answered all my questions.  I feel valued as a customer, and am grateful for such an easy sign-up process.  Two thumbs up - I highly recommend Extra Space for anyone's storage needs!","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Alice H."},{"reviewId":"c6fa71d8-52b5-4856-bf2e-fe15ac446fda","range":0,"rating":5,"reply":"Thank you for your review. We are glad to hear that you found our storage spaces clean and secure. If you have any further questions or concerns, please feel free to reach out to us.","replyTime":"2024-11-18T12:39:00","review":"Clean spaces left me no qualms in setting treasured valuables directly on the floors. . Good surveillance practices, where I was immediately informed if something appeared amiss, in this instance, with my own method of locking. Warm, welcoming management helped me feel comfortable when I asked questions or got myself a little lost.","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"dagne t."},{"reviewId":"6ca8a057-2bf8-4cf3-b345-2af1668607f4","range":0,"rating":5,"reply":"Your positive feedback on Cara and our well-maintained property is greatly appreciated. Thank you for choosing Extra Space Storage, Heather!","replyTime":"2024-11-18T14:52:00","review":"Cara was a pleasure and the property is very well maintained and clean.","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Heather"},{"reviewId":"44438dc8-91bb-425e-8fad-35f67c5299b1","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We appreciate your feedback and are glad to hear that we could meet your storage needs. It's wonderful to know that you found our deals great and our process for upgrading or switching units easy. We're especially pleased that James was able to assist you in getting a larger unit and facilitating your move on the same day. Our team strives to provide exceptional service, and we're thrilled that this was reflected in your experience with us. Thank you for your recommendation, and we look forward to continuing to serve your storage needs in the future.","replyTime":"2024-11-18T18:07:00","review":"Absolutely amazing experience as always! These guys consistently come through for all of our family's storage needs. They offer great deals and make it super easy to upgrade or switch units if needed. Unlike other storage places that only focus on rent and have inflexible service, this team truly puts the customer first. A huge shoutout to James for helping me get a fantastic deal on a larger unit and making the move happen on the same day (a busy Saturday!). Exceptional service from start to finish. I highly recommend them to anyone looking for reliable and customer-focused storage solutions!","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Kenny A."},{"reviewId":"2b617bca-c165-4322-9ed7-8b3bab455953","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, Gregory!","replyTime":"2024-11-16T09:48:00","review":"I had an incident at king city sight and the resident manager was very helpful and understanding. We had it resolved with no hassle and good feeling about my possessions being there knowing such a vigilante resident was on sight and ready to help u all hours making it seem her pleasure.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Gregory R."},{"reviewId":"4aaf2632-f341-48ac-8fcb-20715fbf588a","range":0,"rating":5,"reply":"We're overjoyed to hear you had a great experience at Extra Space Storage. Thank you for sharing your experience!","replyTime":"2024-11-15T09:48:00","review":"Great place very close to everything","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"clinton d."},{"reviewId":"659b65eb-9da6-4636-b946-c4e94d4b417d","range":0,"rating":4,"reply":"Thank you for sharing your experience with us. We're glad to hear that the manager was helpful and the facility was clean. Your feedback is appreciated.","replyTime":"2024-11-11T14:08:00","review":"The manager on-site was very nice and helpful. Clean inside.\n\nThis is my first time using a storage unit but I feel they should have multiple ladders and equipment (carts) through out the place not just one in every section.\n\nBut again this is my first time so I'm grateful that they even provide such equipment lol ???????\n\nOverall experience good!","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"koryana m."},{"reviewId":"a8169717-4507-4c49-834c-d0e824911532","range":0,"rating":5,"reply":"Hi Dylan, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! We are so glad you are satisfied with your rental rate! If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2024-05-09T15:44:00","review":"Called the office to speak with staff to give a new card number to charge for the month. I had mentioned I'll be vacating the unit in 2 weeks, he had mentioned they can prorate the unit saving me more than half this month. The extra cash in hand will come in handy. Great experience all around.","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Dylan H."},{"reviewId":"c35f002b-e080-4ba7-8dc7-ebe834855bb5","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2024-11-02T09:05:00","review":"Very helpful manager and easy process for both initial rental and move out.  Thank you for a great first storage unit experience!","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Nicole T."},{"reviewId":"d620f120-2b2d-4b87-9034-afd5dbf005ba","range":0,"rating":5,"reply":"Thank you for sharing your positive experience at Extra Space Storage.","replyTime":"2024-10-30T13:24:00","review":"By far this location was my best storage unit experience I have had","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"ehsan o."},{"reviewId":"e11d2656-7662-4716-b5a6-6d394082fb8c","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about Kara! Thank you for sharing your experience with us.","replyTime":"2024-10-26T16:01:00","review":"Met Kara the other day! She's absolutely amazing. Very nice and helpful!","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Ari B."},{"reviewId":"78ef1302-55fd-421b-9276-100ac5118dbc","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with our store manager, Cara, and our facility. Thank you for sharing your feedback. We're glad Cara was patient, provided detailed explanations, and assisted you and your family multiple times. It's great to know that you find the property clean and well-maintained. We're also happy to hear that you appreciate our payment notification system. Your satisfaction is important to us, and we're grateful for your kind words about our service.","replyTime":"2024-10-25T16:13:00","review":"The store manager, Cara, has always been very helpful. She was very patient, explained things in good detail, and worked with myself and my family more than once when we needed assistance. Really appreciate the help. The property is always kept clean and well maintained. Havent had any issues. I also always appreciate getting notifications when payments have been made, which I've never had a storage place do before. Maybe that's standard but was new for me and I like being notified immediately that things went through.","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Amanda"},{"reviewId":"a319979c-8489-445c-af2a-03e614db85c5","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our employees, Kara and James. It's wonderful to know that they provided such exceptional customer service, answering all your questions about the storage unit with professionalism and enthusiasm. We take great pride in our team's ability to make our customers feel welcomed and supported. Thank you for taking the time to share your feedback and for recognizing their efforts. We'll be sure to pass along your kind words to Kara and James!","replyTime":"2024-10-25T19:00:00","review":"Your employees are some of the best and brightest I've ever met in my life. Not only is their customer service on par with a $1000-plate-- restaurant in San Francisco, as an example, they were so happy to help with any questions I had for the storage unit. Not once did they show any animosity to me and brother when we had questions about the storage unit or were confused as to how to unlock it. In fact, your employees are happy to help us for this. Kara and James I believe their names were. They were professional in such a cosmic sense that I don't think I've ever had better customer service in any place I've ever been. Anyways, this had turned into a diatribe. I just wanted to thank the two employees who helped us!","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Alexander S."},{"reviewId":"ea17ebda-a49d-4ca5-87a0-d1af1f89c62e","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear you had an awesome experience with our storage facility and kind management. Thank you for sharing your feedback, Karen Hernandez!","replyTime":"2024-10-23T13:54:00","review":"Had this storage using for about a year. It’s awesome and management is very kind","source":"Google","submissionTime":"2024-10-23T00:00:00","userName":"karen h."},{"reviewId":"69687958-6388-410b-a5a4-eac0413c6c18","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear that our staff was helpful and accommodating. Thank you for recommending us to others!","replyTime":"2024-10-23T16:43:00","review":"James called us as soon as the unit size we wanted became available. Staff were very helpful and worked with us to develop a timeline that met our needs.  We will definitely recommend this business to others!","source":"Google","submissionTime":"2024-10-23T00:00:00","userName":"Deb"},{"reviewId":"8479d733-ec65-4618-9d14-b1e4d9e72947","range":0,"rating":5,"reply":"Thank you immensely for your review. We are thrilled to hear about your positive experience with our staff member who assisted you in locating your unit. We appreciate your kind words and are glad we could help.","replyTime":"2024-10-21T11:52:00","review":"Was a little worried,the unit we reserved was hard to find, called to help locate it, being 6pm on Sunday and office closed.But within in minutes they had a staff member show up and help me locate my unit, wish I got her name I would have really liked to include in this review, she was extremely helpful and friendly, I am very grateful ,you definitely have a real great asset on your team, between the cost and service it would be a mistake to go anywhere else. Thank You","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Andrew C."},{"reviewId":"a300c73e-f497-4857-b4f5-3aa9c15c350b","range":0,"rating":5,"reply":"Thank you for sharing! We are thrilled to hear about your amazing customer service experience at Extra Space Storage.","replyTime":"2024-10-12T12:59:00","review":"Amazing customer service every time","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Kaitlyn M."},{"reviewId":"2744c0a1-75b1-4570-8d55-d5c7b947af96","range":0,"rating":5,"reply":"We genuinely admire the wonderful people working here!","replyTime":"2024-10-12T12:55:00","review":"Wondeful people workin here!!","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Jay B."},{"reviewId":"3bef28c6-ef4c-4541-9abd-0cbe07d50e4d","range":0,"rating":5,"reply":"We are honored to have provided you with great service, Adam. Thank you for your kind words about Cara.","replyTime":"2024-10-10T14:39:00","review":"Cara was great to work with and got me a unit that fit all my needs. I feel like my valuables are in good hands with her! Wonderful service and very professional .","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Adam D."},{"reviewId":"3fcd0af1-e584-4c63-905b-a062986b892d","range":0,"rating":5,"reply":"We're ecstatic to hear you found our storage facility super clean and secure! Thank you for your kind words about our amazing staff!","replyTime":"2024-09-30T09:18:00","review":"Super clean and secure! The staff is so amazing!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Marci B."},{"reviewId":"9e023aa0-1eff-4ede-a082-451e4e04dd41","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We appreciate your feedback.","replyTime":"2024-09-30T17:01:00","review":"Very friendly staff. The facility is ckean.","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Peggy T."},{"reviewId":"5b93f06b-357b-49a1-bf8b-74115796745a","range":0,"rating":5,"reply":"Thanks for the great feedback, Angela Alvarez! We appreciate your kind words about our customer service.","replyTime":"2024-09-28T16:48:00","review":"Great customer service","source":"Google","submissionTime":"2024-09-28T00:00:00","userName":"Angela A."},{"reviewId":"b92eea6e-329c-42ee-87ed-1ebee68e5197","range":0,"rating":5,"reply":"We're pleased to hear you found our services fast and reasonably priced. Thank you for your feedback!","replyTime":"2024-09-27T16:09:00","review":"Fast and reasonably priced.","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"clayton b."},{"reviewId":"f72b575c-ab9c-4d79-886e-7a2932c35455","range":0,"rating":5,"reply":"Thank you for your review, Marty! We are thrilled to hear about your positive experience with Cara. We appreciate your kind words and hope to assist you again in the future.","replyTime":"2024-09-24T15:41:00","review":"Today I closed out a small unit I had for nine months and had the pleasure of dealing with Cara in the office. It really was the highlight of my day! She greeted me by name when I walked in (a co-worker who saw me in the driveway tipped her off, and we had a good laugh about that), and handled closing out the unit in the system very quickly.\nSo a big 5-star rating for Cara and her excellent customer service skills. It's obvious she knows the value of being pleasant to anyone who walks in the office. Touching lives is the most important thing we can do, and Cara did a wonderful job!","source":"Google","submissionTime":"2024-09-24T00:00:00","userName":"Marty H."},{"reviewId":"75f3e10b-a68d-4aa7-95dd-80a1aa664558","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for sharing your experience with us.","replyTime":"2024-09-23T18:20:00","review":"Friendly, helpful staff.\nVery clean, well lit grounds and units.","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"jeanne s."},{"reviewId":"ceb7ed66-a2e2-4292-9260-13f2df5b871c","range":0,"rating":5,"reply":"We're overjoyed to hear about your super easy move in, the cleanliness, and the friendly staff! Thank you for sharing your experience with us.","replyTime":"2024-09-18T09:07:00","review":"Super easy move in, really clean and very friendly staff!!","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Allison T."},{"reviewId":"a85c4a39-a909-4554-a48d-975bbd9a0e11","range":0,"rating":5,"reply":"Thanks for the positive feedback, Pitsachaporn Boyd! We deeply cherish your kind words about our team and service. We're glad to hear that Jame provided excellent assistance.","replyTime":"2024-09-19T07:14:00","review":"Best service and helpful , I love team work from  extra storage if have any problem they are alway there and helpful with  customer including with online service too. awesome peoples work here ,\nAnd jame is a good handle all I need he is so good and talent to work also kindness and helpful for all want , great job jame\nHope I don’t type his name wrong but I know one young guy who is run storage many branch he is so awesome man and very good responsible.","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Pitsachaporn B."},{"reviewId":"db13ecf1-85cd-44d5-8897-f1abeec9f0e0","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Amber! We're thrilled to hear about your positive experience with Cara at Extra Space Storage.","replyTime":"2024-09-13T10:00:00","review":"First Google review here, and I’m happy to speak up about the most excellent service I received from Cara at Extra Space Storage. She was very kind, understanding, knowledgeable, and supportive in transferring my situation into a better unit for my needs. I’m respectfully grateful to her and thankful for finding such a nice place to store my good stuff. I really appreciate it, & highly recommended.","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Amber A."},{"reviewId":"8f6ca9d8-3033-4f62-9856-b894e33c19ed","range":0,"rating":5,"reply":"Thank you for your review, Richard! We're glad to hear you had a great experience with us.","replyTime":"2024-09-09T08:03:00","review":"Great service. Highly recommended!","source":"Google","submissionTime":"2024-09-08T00:00:00","userName":"Richard C."},{"reviewId":"74936457-87c2-4dde-8114-e36f7c16aa0a","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at our Tigard and King City locations. Thank you for your kind words, Steven Smith!","replyTime":"2024-09-05T10:33:00","review":"Always a pleasure to deal with and very easy to store and access my items. Thank you to both the Tigard and King City staff!","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"Steven S."},{"reviewId":"9bb9dab8-c75a-40b6-9c0e-fc1ae2f838f9","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear about your terrific experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-09-01T07:56:00","review":"It was a terrific experience from beginning to end. The reviews I read were extraordinary compared to other storage facilities. Contacts I made on the phone were informative and efficient and so was the help in person. The storage lockers were spotless. The administration of renting went smoothly and all of the technical aspects were explained clearly and in detail. We left Feeling it all went quickly and very smoothly.","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Sue C."},{"reviewId":"ce207882-3277-4a16-979a-31917a6bf493","range":0,"rating":5,"reply":"We are honored to have provided you with a positive experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2024-08-30T17:06:00","review":"A very good experience being at extra space storage today everyone was very cordial and helpful so I am extremely grateful for that. sometimes the reason that you were renting a storage unit and getting one is not good, but the people who worked there were very kind and helpful.","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"janis E."},{"reviewId":"1c4ffbf8-0f4b-4b1b-925c-4ad4e2ede966","range":0,"rating":5,"reply":"We're excited to hear you love our central location, cleanliness, and polite service. Thank you for your positive feedback!","replyTime":"2024-08-28T13:52:00","review":"We love Extra Space Storage. Their location is central to all of Portland suburbs, clean, and polite. ??","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Psychic B."},{"reviewId":"28ac4458-d920-42e3-ab2c-bbcd5d8e0878","range":0,"rating":5,"reply":"We are thrilled to hear that Cara provided excellent service and that you found our location secure with nice units. Thank you for recommending Extra Space Storage!","replyTime":"2024-08-28T15:48:00","review":"Cara is excellent :) Secure location and units are very nice. Definitely recommend using Extra Space over the competitors.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Jake B."},{"reviewId":"6c792908-f002-4b20-92a5-a8e240889079","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are delighted that Cara was helpful and understanding and walked you through everything. Knowing you found her polite, positive, friendly, and outgoing is wonderful. We are honored to have provided you excellent service through Cara's assistance. Thank you for taking the time to share your experience with us and for recommending Cara. We value your feedback and look forward to continuing to serve you with the same level of care and professionalism.","replyTime":"2024-08-28T16:22:00","review":"I just wanna say that I had talked to Cara, and she was very helpful very understanding and walked me through everything. I would recommend her she was very polite positive very friendly and outgoing","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Ella F."},{"reviewId":"b21cc07c-4feb-4a78-af0c-904c639f694a","range":0,"rating":5,"reply":"We're elated to hear about your 10/10 experience at Extra Space Storage! Thank you for sharing your positive feedback, Stephanie Rice.","replyTime":"2024-08-23T09:18:00","review":"It’s a very clean storage facility and is very well built and high end. Management is very nice and helpful! 10/10 experience!","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"Stephanie R."},{"reviewId":"ebf514b9-d67c-4e53-a167-1557061165dc","range":0,"rating":5,"reply":"We're excited to hear that you had a positive experience with Cara at our Tigard location. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-21T18:26:00","review":"My husband and I came to inquire about storage space and Cara the manager at the Tiagrd location was very helpful and easy to speak with. We were very happy with our storage selection and the clean property.","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Marie K."},{"reviewId":"332f2ad2-b900-4e12-aca0-82f8d84ea0ad","range":0,"rating":5,"reply":"We're overjoyed to hear about your pleasant experience, Debbie! Cara truly is amazing. Thank you for recommending us to your family and friends.","replyTime":"2024-08-22T07:41:00","review":"Very pleasant experience.   Cara was amazing.  Will definitely recommend this location to family and friends.","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Debbie C."},{"reviewId":"33d861b4-4dc2-4f78-b23a-455a9d0e8a99","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're thrilled to hear about your fantastic experience at our location. Thank you for recommending us!","replyTime":"2024-08-20T17:44:00","review":"I \"moved in\" July 23, 2024 - storage space at the King City, OR.  Cara, who walked me thru the whole process, was really fantastic; so helpful and personable.  The place is immaculately clean and in excellent shape.  I HIGHLY recommend this place.","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"Ken B."},{"reviewId":"b0d76846-b0b9-4db5-8a6e-830d9433cee8","range":0,"rating":5,"reply":"Thank you for your positive feedback, Micah! We're glad to hear you've had a great experience with us.","replyTime":"2024-08-18T09:08:00","review":"I’ve rented a unit here for over a year now. The staff is super friendly and extremely helpful! I also love that I have easy, secure access to all my stuff.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Micah J."},{"reviewId":"d28b9114-ea22-40f5-9757-777aecb53a64","range":0,"rating":4,"reply":"Thank you for your wonderful feedback. We deeply respect your opinion and are glad to hear that our storage space met your needs.","replyTime":"2024-08-10T09:23:00","review":"Easy to rent and clean space for our needs.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Teri S."},{"reviewId":"134fb5ce-fb95-474f-9dcf-0f3d18e78ff0","range":0,"rating":5,"reply":"We genuinely admire your feedback, Ralph Martinez. Thank you for recognizing Kara's fantastic service.","replyTime":"2024-08-08T11:56:00","review":"Kara was fantastic, great personality, informative.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Ralph M."},{"reviewId":"0c199493-c461-47f0-889b-f9f844231628","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! We're thrilled to hear you're satisfied with the indoor unit and rate. Thank you for sharing your experience with us.","replyTime":"2024-08-05T16:04:00","review":"I was given probably the best indoor unit they had at a really good rate. Climate controlled and easy to get in and out of. I’ve got nothing bad to say. Thanks!!!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Davis P."},{"reviewId":"34705819-8169-46d5-b41f-2bb61d1df4f8","range":0,"rating":5,"reply":"We are happy to hear that you found our team very kind and helpful. Thank you for the recommendation!","replyTime":"2024-08-03T16:24:00","review":"Very kind. Very helpful. Highly recommend.","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"scott m."},{"reviewId":"3b3f8f14-f738-47b3-82d6-e380f30e8604","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jhoanna! We're so happy to hear Tesla and Tammy were able to make your rental process easy! Give us a call at (503) 620-2040 if you need any future assistance.","replyTime":"2022-07-09T14:27:00","review":"UPDATE 2024: Still 5 stars for this facility. The move out was as seamless as my move-in. I am thankful for Cara's assistance. I will definitely use this location again should a need arises.\n-------\n\nGrateful for Tesla and Tammy for helping me get situated with my stuff. Moving has been tough, but they’ve made it easy for me to secure storage space that fits my budget.  I also appreciate that the facility is clean and well-lighted whenever I visit.","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Jhoanna C."},{"reviewId":"8f2b7951-f690-43fb-a6da-1fb41ec8701a","range":0,"rating":4,"reply":"Hi Van', thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-04-08T14:53:00","review":"Had a great experience setting up my account thanks guys","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Van' G."},{"reviewId":"f11440f0-fe5e-4f4b-9fd0-e26012bc0e25","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2024-07-24T14:29:00","review":"This rental space meets all expectations. The space is clean and secure, office staff friendly and helpful. I love being able to drive right up, but also have the security of a gate. Win, win!","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Allison H."},{"reviewId":"79ab2dad-25e1-4505-a052-25100490f3ee","range":0,"rating":5,"reply":"We're overjoyed to hear that areas were kept clean and carts were always available. Thank you for your feedback!","replyTime":"2024-07-24T15:59:00","review":"Areas were kept clean. Carts were always available. No problems at all.","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"M B."},{"reviewId":"751d37cc-0c30-48ba-be18-00112f760c48","range":0,"rating":5,"reply":"We are grateful for your kind words about Cara and our service. Thank you for sharing your experience with us. If you have any more questions or need assistance, feel free to reach out to us at (503) 620-2040.","replyTime":"2024-07-18T12:30:00","review":"Cara at extra space storage was very helpful, kind and answered all my questions. She even gave me a quick tour and showed exactly where my storage locker was and how to use it being that it was my first time using a storage locker.","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Jason"},{"reviewId":"834a09bb-f610-456e-b76e-3e0d75ba6b30","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated, Lance. We're glad to hear that James was able to assist you efficiently and that you found a unit that fits your needs at our clean and dry facility. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-17T12:57:00","review":"James was quick and efficient.  He showed me two units, one of which fits my needs.  The facility is clean and dry, perfect for temporary storage","source":"Google","submissionTime":"2024-07-17T00:00:00","userName":"Lance L."},{"reviewId":"82a35eb1-8034-438f-bb21-8a4cc18fcb1f","range":0,"rating":5,"reply":"Thanks, Ben. We are thrilled you had a great experience with Dafna! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-02-25T16:20:00","review":"Dafna did an excellent job; showing me my options and handling several customers alone.\n\nMoved out today! Excellent experience, unit was clean, safe and easy to access.  We would use Extra Space again.","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Ben N."},{"reviewId":"2fe8fcb4-3d01-4c06-b675-2a5f5fdff524","range":0,"rating":5,"reply":"Thank you for the kind words, Ken! We're committed to providing excellent customer service.\r\n","replyTime":"2024-07-11T12:17:00","review":"Excellent customer service!!","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Ken W."},{"reviewId":"cb99ff94-8e50-4b29-9ba8-a608f6d3aa43","range":0,"rating":4,"reply":"Your review is greatly appreciated. We are happy to hear that you had a positive experience with Extra Space Storage. We pride ourselves on providing our customers with excellent service, and we are glad that you noticed the friendliness, knowledge, and helpfulness of our staff. We also strive to maintain a clean and well-maintained facility, and we are glad that you were satisfied with your unit. Thank you for choosing Extra Space Storage, and we look forward to serving you in the future.","replyTime":"2024-07-07T10:19:00","review":"This is the second time I have rented from Extra Space Storage.\nTimes were about 2 years apart.\nIt seems like nothing has changed.\nThe employees are very friendly  and knowledgeable. Also very helpful. The facility is kept clean.","source":"Google","submissionTime":"2024-07-07T00:00:00","userName":"Silfies D."},{"reviewId":"a49e344f-7a74-4be0-aaa7-5c45029f6944","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at our storage facility. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-06T16:44:00","review":"Lady was very polite and even offered to give us water best experience at a storage facility. (I’m a driver for a moving company) so I’m at places like this frequently.","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"MkeMarrow"},{"reviewId":"f82b24d9-19aa-4e32-9ade-0a97f1372632","range":0,"rating":5,"reply":"Thank you for your review! We're pleased to hear that you had a quick and easy experience setting up your storage space online. Our on-site management team works hard to ensure a clean and helpful environment for our customers. We appreciate your recommendation and look forward to serving you in the future.","replyTime":"2024-07-03T17:20:00","review":"Quick and easy set up on line.  In our space in no time (hour or less) On site management super helpful. Was really impressed with how clean the space was. Super happy with this decision. Highly recommend.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Annette J."},{"reviewId":"1f9e7ee2-37e8-48c7-a7c3-6b2887d09255","range":0,"rating":5,"reply":"We are utterly delighted to hear that you are happy with our storage facility and prices. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-29T12:20:00","review":"Great place for our storage and good prices. Right down the street and easy to get in and out of.","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Jacob C."},{"reviewId":"dc6c19b5-1ee6-4cb2-b8d7-894db5c1487b","range":0,"rating":5,"reply":"Hi Bill, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Thanks for recommending Extra Space Storage!","replyTime":"2020-09-06T08:39:00","review":"6/22/2024  Just wanted to thank Extra Space Storage, King City, OR. for providing excellent customer service and a safe, convenient facility to store our personal belongings for the past several months.  We have used this facility several times over the past few years to store my wife's mom's possessions, then again for household things from a house we sold.  Easy to get in and out from, very helpful staff.  Thanks to manager Cara for taking care of us as we cleared the last of our storage items.  You all are a five star facility.\nBill C.","source":"Google","submissionTime":"2024-06-23T00:00:00","userName":"Bill C."},{"reviewId":"16964423-83d9-42c0-b768-83e020c2c36e","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience at our storage facility. We are glad to hear that you found our space clean, safe, and our staff professional. We appreciate your feedback and look forward to serving you again in the future.","replyTime":"2024-06-22T09:50:00","review":"For anyone considering this storage facility. I had a great experience here.\nIt's clean and the area is very safe. As far as office staff, very professional and really nice to work with. Cara, was great!","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"kirk r."},{"reviewId":"81432089-aaa0-4e23-80f3-39220802506f","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with our storage unit! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-22T16:31:00","review":"Excellent service! Simplicity is key! Our unit was super clean and safe. Wil do it again in the future","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"Hatchi B."},{"reviewId":"82dba897-9960-404c-895f-5211b70f0dd7","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad to hear that Cara and James were able to assist you during sign up and move out. We strive to provide clean units and fair prices for all our customers. If you ever need anything, don't hesitate to reach out to us at (503) 620-2040.","replyTime":"2024-05-28T16:38:00","review":"Always clean, fair prices and helpful management. Cara and James were super helpful at sign up and move out","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Phillip K."},{"reviewId":"ae85fd79-73d9-4c9d-a649-5b81a8becddf","range":0,"rating":5,"reply":"We are overjoyed to hear that you had a pleasant experience at our facility. Thank you for your kind words about our manager and the cleanliness of our storage space. We strive to provide the best service possible for our customers.","replyTime":"2024-05-28T18:19:00","review":"Very nice manager of the facility and the facility was the cleanest I have seen and a pleasant experience","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Mark M."},{"reviewId":"8867c8ee-5aa6-47fa-95e8-20437cd00099","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We're glad to hear that our site manager and assistant were helpful and welcoming. We appreciate your recommendation.","replyTime":"2024-05-23T07:51:00","review":"The site is clean and easy to navigate. Site manager and her assistant are helpful and welcoming. Would recommend.","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Katie W."},{"reviewId":"0c3e64f5-54f0-4353-9c6f-96ef3f6d6825","range":0,"rating":5,"reply":"We deeply cherish your feedback and are thrilled to hear that you had a positive experience with our facility and staff. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-17T17:10:00","review":"Super clean facility and helpful staff (Cara)","source":"Google","submissionTime":"2024-05-17T00:00:00","userName":"Jordan L."},{"reviewId":"f206fa18-3420-4779-8cb5-0ebf23759be8","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at our King City location. Our manager strives to provide excellent customer service and we are happy to hear that they have succeeded in meeting your expectations. Thank you for taking the time to share your feedback. We value your feedback and it will be used to help us improve our customer service in the future.","replyTime":"2024-05-14T08:25:00","review":"King City Extra Space Storage. The manager here is great. I had booked online and was confused about a number of things. He took the time to orient me to the space and explained everything. His phone was ringing and he prioritized us. Best of all - he communicated with us with kindness and professionalism.","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Lisa D."},{"reviewId":"f8e9b6f2-0103-4151-8faf-5cadb00b1476","range":0,"rating":5,"reply":"Thank you for the review, Leanne! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you and answer all your questions! Please call us at 888-storage whenever you need us.","replyTime":"2024-05-09T13:12:00","review":"The person who helped me was very knowledgeable,  answered all of my questions and was very pleasant.","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Leanne L."},{"reviewId":"6ef80a88-fc4d-4475-b99d-1ed8a0100bbf","range":0,"rating":4,"reply":"Thank you for the kind words, Hector! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-05-09T10:41:00","review":"Cara provides the best customer service.","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Hector S."},{"reviewId":"cf59e6a2-f348-497d-bbb6-e775588ef0ca","range":0,"rating":5,"reply":"Hi Jim, thank you for your review. We're glad Ricardo was able to help! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Feel free to stop by the office if you need anything! \n","replyTime":"2023-03-13T09:38:00","review":"Extra Space was a great place to store your belongings. The staff was pleasant during the time of my patronage. ‘Cara’ is a great person to have on staff. Very friendly lady. My new job has taken me out of Oregon. Upon leaving Extra Space, I found out there is no retro active pay back to the customer. Not a huge deal to me, but just some information for other renters’ information. I highly recommend Extra Space storage in King City, OR.","source":"Google","submissionTime":"2024-05-03T00:00:00","userName":"Jim L."},{"reviewId":"4016e35d-4b8f-4689-b888-b1be7fc59fbd","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-05-07T10:24:00","review":"Good experience, friendly customer service, facility is clean, organized and has a professional environment. I will recommend to friends!","source":"Google","submissionTime":"2024-05-03T00:00:00","userName":"chris d."},{"reviewId":"66f10400-0508-4fc0-9436-4ea84b921228","range":0,"rating":5,"reply":"Thank you for the kind words, Heidi. We're glad Kara was able to help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2024-05-06T11:13:00","review":"Kara is a amazing manager\nHad a problem with water leakage and they were very helpful!","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Heidi I."},{"reviewId":"ef2d6fe0-2c89-4ebd-ae1b-3bb7e06aadca","range":0,"rating":5,"reply":"Hi Fred, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara and James! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-04-29T13:22:00","review":"Cara and James make a great team. Very professional. Always reasonable and fair in all situations. There have been no bad times with these two. In every situation they both have been very respectful and professional. They run a top notch facility and I'm sure many others will agree, they deserve top notch compensation.\nThis facility will always be my first choice for storage needs. Thank you so much. It's been a pleasure doing business.\n\nFred M. Moore III\nNo Idle Hands Services","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Fred M."},{"reviewId":"6513a7d0-e537-449d-9d75-3125aa8c80e7","range":0,"rating":5,"reply":"Thank you for the review, Charis! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-05T11:01:00","review":"Friendly service.  Was in a bit of a bind and this location was extremely helpful and transparent on services and costs.","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Charis H."},{"reviewId":"fbdb5427-6cb0-4131-8a21-e08afa246ce1","range":0,"rating":5,"reply":"Thank you for the kind words, Jamie. We're happy to hear that Cara was incredibly helpful! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-04T09:15:00","review":"Really great facility, clean and easy to access off 99! Cara was incredibly helpful and so kind, she answered all my questions! I highly recommend this place!","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Jamie L."},{"reviewId":"e24ef805-a3d9-43a2-8797-624540f34cdf","range":0,"rating":5,"reply":"Hi Jade, we appreciate you taking the time to share your experience with us! We agree, Cara is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-04-04T08:05:00","review":"Cara Zack and company have best customer services if I could give 10 stars I would highly recommend renting a garage space from her, she is a great representative for all stores to train there employees or managers.","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Jade F."},{"reviewId":"8e96412a-2f6c-43a7-80e8-916aa1ee6278","range":0,"rating":5,"reply":"Brianna, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-03-23T12:06:00","review":"So smooth! I signed up online and had everything set and picked up the same day. Very friendly staff as well!","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Brianna M."},{"reviewId":"9120c79a-40c1-4c4e-8cfd-43a8923a4c8b","range":0,"rating":5,"reply":"Jennifer, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-03-22T13:37:00","review":"Phenomenal service. Kara the site manager was super informative, kind and helpful. Answered any and all questions gave me a warm welcoming. Easy, frustration-free process at sign up. Highly recommend!!","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Jennifer M."},{"reviewId":"f808701c-7d69-4d18-8302-f8298e0e2af7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jordan! We're happy we were able to provide a smooth rental experience. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility! ","replyTime":"2024-03-21T16:19:00","review":"Awesome service. Quick and easy setup.","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"jordan g."},{"reviewId":"a294f365-4217-44d2-a72a-e7fb0d025aa8","range":0,"rating":5,"reply":"Hi Johdi, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-11-11T17:29:00","review":"Very flexible and nice people. Clean","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Johdi"},{"reviewId":"0d8e3a43-fdf8-4b83-ae55-3208257b44cd","range":0,"rating":5,"reply":"Hi Toast, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-03-19T09:36:00","review":"Great service clean facility would recommend 10/10","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Toast"},{"reviewId":"e70a0a83-a4b2-44d5-bddc-ae46e82ff077","range":0,"rating":5,"reply":"Hi Julie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-03-15T13:50:00","review":"Wonderful experience during our need for storage space, friendly and welcoming :)\nVery clean units, safe and secure surroundings. Thank you!","source":"Google","submissionTime":"2024-03-15T00:00:00","userName":"Julie F."},{"reviewId":"bdeb15f8-34a6-4467-a147-d6845a4fdaad","range":0,"rating":5,"reply":"Hi Rhythm, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-03-14T10:19:00","review":"Facility is kept very clean and I’ve never had any issues in many years of being a customer.","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Rhythm R."},{"reviewId":"980c53f1-af3e-4f0a-b270-959d9e62e731","range":0,"rating":5,"reply":"Thank you for the review, James! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-03-11T15:02:00","review":"Extra Space Storage is the best! The staff are friendly, knowledgeable, & professional. The facility is well maintained with easy access.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"James A."},{"reviewId":"c95d4628-b64e-434b-bcc0-3810d2da76ea","range":0,"rating":5,"reply":"Hi Van, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-03-08T10:58:00","review":"Awesome service, very friendly people.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Van G."},{"reviewId":"352da45b-e069-44d4-98c0-ce0fb4be7288","range":0,"rating":5,"reply":"Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-09T11:50:00","review":"Clean, easy access, good rate.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"David B."},{"reviewId":"f17e02e5-84d1-476e-be2e-a03b4afa0047","range":0,"rating":5,"reply":"Hi Mary! Thank you so much for the positive review. It's wonderful to know James provided you with great customer service! We are happy to hear you found our property clean and secure. If you ever need anything don't hesitate to give us a call at (503) 620-2040 or stop by the facility! ","replyTime":"2024-03-06T07:58:00","review":"EXTRA SPACE STORAGE IS THE BEST.\nI WANT TO THANK AND GIVE A BIG KUDOS TO JAMES REESE CUSTOMER SERVICE REPRESENTATIVE. He made the renting of a storage unit fast, and seamless.  Extra Space Storage has been my first choice for many years, always a great experience..  Extra Space Storage has consistently provided the best deals, clean, secured units, and best of all great staff and customer service.\nThank you.??","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Mary K."},{"reviewId":"8653ef9a-bc1c-47da-9c8c-a353503f50de","range":0,"rating":5,"reply":"Hi Shera, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-02-19T11:55:00","review":"Extra storage space is a very clean establishment safe and secure with a friendly staff including heated bathrooms in all storage buildings. The tidiness was on the inside and the outside premise. I would definitely recommend storing your goods here!","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Shera K."},{"reviewId":"c0c841ec-e7ae-433f-83ff-a3913617153e","range":0,"rating":5,"reply":"Thank you for the review, Beverly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-02-19T13:18:00","review":"Great price, great location, extremely clean and team players who are team players!  very helpful even in the last minute ??","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Beverly J."},{"reviewId":"ef5e6e0e-3ab3-453c-b1a3-3c942b283255","range":0,"rating":5,"reply":"Hi Rowehna, thank you for your review. We're glad the manager is sweet. Providing renters with clean and secure facilities is our top priority. We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2024-02-19T16:15:00","review":"The manager is literally the sweetest lady, and everyone here is so helpful! The place is super clean and feels safe when you’re there, even alone. It’s a very nice location and is quiet, and my experience there has been the most pleasant of every storage place I’ve ever used. High recommend! ????","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Rowehna"},{"reviewId":"93b52912-9c81-4314-b502-3e4b149346eb","range":0,"rating":5,"reply":"Hi Francesca, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2024-02-14T11:39:00","review":"Lovely customer service from James, who explained everything very thoroughly. Storage area was clean, temperature controlled, up to date, and extremely accessible. Great place to store, even if you are doing it temporarily!","source":"Google","submissionTime":"2024-02-14T00:00:00","userName":"Francesca W."},{"reviewId":"48b6480b-b8fe-4f10-94fa-504bf3aea361","range":0,"rating":5,"reply":"Hello, Kathy. Thanks for the positive feedback. We're so happy we have customers like you. Please call (503) 620-2040 if you have any questions. ","replyTime":"2024-02-11T13:53:00","review":"Great staff and immaculate units!","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"Kathy L."},{"reviewId":"7e8b7bdd-c873-4ffa-87ae-b892461542fa","range":0,"rating":5,"reply":"Hi Katie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-02-09T09:53:00","review":"The property is clean and employees are very welcoming and helpful. I rented a unit previously while I was in the process of moving, the prices are super competitive and accessibility was fantastic. I would totally rent space here again next time I need a space!","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"Katie W."},{"reviewId":"32653911-d82b-4c36-a04f-e433a8a757b8","range":0,"rating":5,"reply":"Hi Ryan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2024-02-02T12:10:00","review":"Very friendly staff, clean environment and reasonable pricing!","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"Ryan W."},{"reviewId":"5d57f9f6-3818-4e7c-91c8-a7a4f8df86fc","range":0,"rating":5,"reply":"Hi Aj! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 620-2040 or stop by the facility! ","replyTime":"2024-01-27T08:26:00","review":"Great customer service! Very nice people.","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Aj d."},{"reviewId":"824f392d-dfd5-42db-a908-ff0d4eeaee89","range":0,"rating":5,"reply":"Thank you for the kind words, Lauren. We're glad Cara was able to help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2024-01-10T14:21:00","review":"Everything about my experience with extra space has been great and Cara has been so helpful. Thank you","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Lauren C."},{"reviewId":"bf574f3f-d4d0-49bd-89ee-e0f366041d52","range":0,"rating":5,"reply":"Hi James, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-30T09:39:00","review":"Storage is clean and easy to access, and the the desk worker (also named James) was friendly and accommodating","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"James S."},{"reviewId":"0e3a0fa0-a121-48c7-990d-5c9085041324","range":0,"rating":5,"reply":"Thank you for the review, Andrey! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-12-27T07:58:00","review":"The employee was very kind and helpful","source":"Google","submissionTime":"2023-12-26T00:00:00","userName":"Andrey O."},{"reviewId":"9c386e02-e37b-4978-bcb8-283e8c756833","range":0,"rating":5,"reply":"Thank you for your 5-star review, Kurt. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2023-12-24T15:39:00","review":"Little boy in the office very nice","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Kurt J."},{"reviewId":"97262f86-fa3a-4496-bfd1-03b92b64f0aa","range":0,"rating":5,"reply":"Thank you for your kind words, Rob. Security is our top priority and we appreciate that you have trusted us with your belongings! You can reach us at 888-storage if you need anything. ","replyTime":"2023-12-24T15:35:00","review":"great assistance when needed and never any security issues which are the two things to want when renting a storage unit in my opinion.","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Rob V."},{"reviewId":"c0648aa0-3407-435e-8aab-0bd5308f2ceb","range":0,"rating":5,"reply":"Thank you for your positive review, Ivona! We're glad to hear that you had a great experience with James and our team at Extra Space Storage. We strive to provide knowledgeable and professional service without any sales pressure. We're also happy that we could assist you with your insurance needs and ensure that you were able to view the unit on time. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (503) 620-2040.","replyTime":"2023-12-26T10:14:00","review":"We had a great experience at extra space storage today. James and his coworker were knoweledgable, professional and patiently answered all of our questions. There was no sales pressure at all which I truly appreciated. In fact, they were very personable.\nI am glad that we went into a more in depth convo regarding the insurance.\nThank you for taking my call yesterday and following up today to make sure  that we come and view the unit on time.","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Ivona R."},{"reviewId":"1709932e-c1a6-4948-9e10-607e3ea63f51","range":0,"rating":5,"reply":"Mira, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-12-21T08:22:00","review":"Renting was quick and easy, and Cara , the manger was very nice.","source":"Google","submissionTime":"2023-12-20T00:00:00","userName":"Mira M."},{"reviewId":"4bb88747-da43-491e-b14c-fb6d536d6a7f","range":0,"rating":5,"reply":"Hi Mili-nanea, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-12-19T16:32:00","review":"James helped me and my roommate today. Straight to the point and respectful. I recommend having your belongings stored here!","source":"Google","submissionTime":"2023-12-19T00:00:00","userName":"Mili-nanea N."},{"reviewId":"8db1617c-3f0f-458d-9552-a09ef05c2fab","range":0,"rating":5,"reply":"Hi Robyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-12-15T08:35:00","review":"The manager & assistant manager at this location are amazing! They have been so helpful, kind and even uplifting during a time that was stressful and hard. Plus the facilities are clean and well cared for! Our stuff is safe and in the right hands here!","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Robyn S."},{"reviewId":"73503506-b1f5-4e13-8bc6-aed278c9dc55","range":0,"rating":5,"reply":"Thanks for the excellent review, Jerdin. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-11-19T10:25:00","review":"Got me into a unit within a half hour very friendly staff and good pricing would recommend to anybody.","source":"Google","submissionTime":"2023-11-19T00:00:00","userName":"Jerdin w."},{"reviewId":"3e417882-72dd-4d11-a6f0-a8d956a27084","range":0,"rating":5,"reply":"Thank you for the excellent rating, Phyllis! Don't hesitate to reach out if you need anything!","replyTime":"2023-11-19T16:01:00","review":"Very kind and pleasant people I’ve met who work there.","source":"Google","submissionTime":"2023-11-17T00:00:00","userName":"Phyllis F."},{"reviewId":"f68576e2-a656-4532-90c8-b21b1bf3b88a","range":0,"rating":5,"reply":"Hi Bentley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-11-13T09:19:00","review":"The process of signing up was quick and simple. The staff were wonderful, informative, helpful, and best of all personable. Their prices seem to be fair and the quality of facility is top notch. I only planed to be storing with them for a couple months but I may consider extending it to much longer term povided things keep going so smoothly.","source":"Google","submissionTime":"2023-11-12T00:00:00","userName":"Bentley A."},{"reviewId":"2bd62d77-5185-4644-bd70-5b3286f1b687","range":0,"rating":5,"reply":"Hi Jerry, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. \n","replyTime":"2023-11-09T18:40:00","review":"Friendly staff","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Jerry A."},{"reviewId":"60f1cfa8-1cd1-4e2f-ba85-52ae94018e51","range":0,"rating":5,"reply":"Thank you for the review, Graham! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-11-07T11:56:00","review":"Courteous, friendly staff who responded to our requests for assistance.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Graham J."},{"reviewId":"16eb5797-e414-4bd8-9040-0e06737fa779","range":0,"rating":4,"reply":"Hi Neha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-11-07T10:39:00","review":"It was a great experience for renting at Tigard Extra Space Storage. I rented for two months but it was so convenient and being doing that for first time, I had several questions which were resolved by Help Desk rep and then at front desk with James. Thank you, for the great service.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Neha M."},{"reviewId":"b07568da-e07d-4fd8-97a2-abfa8470dc15","range":0,"rating":5,"reply":"Hi Sara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-11-03T08:19:00","review":"I'm already confident I chose the right storage facility and I haven't even moved my items in yet! Based on excellent reviews I chose Extra Space Storage and before I had even completed my signup online, I received a call to make sure I didn't have any questions about the size of the units, that I understood how the insurance works and that I understood how the pricing works. I don't know how they knew I had questions lol, but my Storage Fairy Godmother made sure to answer any question I had and made sure I felt comfortable with the process moving forward, and I couldn't be more grateful for so much kindness in what has been a stressful move. I had been very nervous about leaving some of my items in storage for a while, but now that I know people who actually care will be working where my items are kept I feel so much better. The process to rent a unit was super easy and quick. I'm so grateful I chose Extra Space!! ??","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"Sara"},{"reviewId":"5481cdac-2a89-4308-8ed6-0b0073aed3a4","range":0,"rating":1,"reply":"Hi E K, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage. ","replyTime":"2023-10-28T09:56:00","review":"Raised monthly prices to frequently. Can get the same unit for half the monthly cost at Public Storage. Units are the same quality. Its a storage unit for goodness sakes not an Apartment.","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"E K."},{"reviewId":"8894291e-a43c-4ce2-a8f0-61540b30e5cc","range":0,"rating":5,"reply":"Thank you for the kind words, Shawn! We're committed to providing excellent customer service and a clean environment. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-10-22T15:59:00","review":"Wonderful service.  Clean environment upon arrival to begin storing.  No hoops/hidden fees.  Easy entry/exiting.  Use this facility!","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Shawn D."},{"reviewId":"7cb531fa-3226-492f-a136-a98cfa8eda07","range":0,"rating":5,"reply":"Hi Beverly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-10-18T08:40:00","review":"Check in was quick and easy! ????","source":"Google","submissionTime":"2023-10-17T00:00:00","userName":"Beverly H."},{"reviewId":"4b9bd990-0074-4f54-b3ee-364341687d84","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"After starting with a unit for 56 dollars and then getting a notice 5 months that will be almost double. Unacceptable. If it’s a promotional rate. Say it as such. Market conditions does not call for double rates. Looking on their website I can still get the 56 dollar same size unit. This is an intentional business practice in an attempt to make money off of people that don’t want to have to move their stuff again. Making a complaint with the bbb as well.","source":"Google","submissionTime":"2023-10-10T00:00:00","userName":"Daniel A."},{"reviewId":"1ac7f3b1-c834-42d9-81f9-a1e74046be2f","range":0,"rating":5,"reply":"Hi Bob, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-10-10T17:14:00","review":"Everything was absolutely great in the process of renting a storage space.\nEvery step was simple and easy from the initial phone call for information to signing up with James at the facility. He is definitely a professional, pleasant, courteous, and eager to be helpful employee.\nJames is a real asset to your company. Best of all, I received a promo special which really helped as I'm on a fixed income.\nI wouldn't hesitate to recommend others to use your facility.\nThanks, Bob Galten","source":"Google","submissionTime":"2023-10-10T00:00:00","userName":"Bob G."},{"reviewId":"99c09dfe-81fb-41e5-9c52-ea273af6be2b","range":0,"rating":5,"reply":"Kim, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.\n ","replyTime":"2023-10-08T10:38:00","review":"The process of getting a storage unit was easy. The contract was thoroughly explained and the code to get in was double checked to insure it worked. The manager lives onsite which gives me additional security. Overall experience was great!","source":"Google","submissionTime":"2023-10-08T00:00:00","userName":"Kim E."},{"reviewId":"90b57d2f-dadd-4ffa-8194-ab73e3e05846","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sam! We're so happy to hear Cara was able to make your rental process quick and easy! Give us a call at (503) 620-2040 if you need any future assistance.","replyTime":"2023-10-04T12:13:00","review":"Cara was super helpful finding me the right locker and it was quick and easy.","source":"Google","submissionTime":"2023-10-04T00:00:00","userName":"Sam G."},{"reviewId":"765b3eea-5439-4495-b7e7-6889f55a5da1","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Jan. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-02T16:45:00","review":"Management is excellent, facility is clean and easy to access.","source":"Google","submissionTime":"2023-10-02T00:00:00","userName":"jan c."},{"reviewId":"90cfa9d1-3aa6-45ab-b11d-2e3781bcc86c","range":0,"rating":5,"reply":"Thank you for the kind words, Eve! We're committed to providing excellent customer service. We are so happy you are satisfied with your rental rate! Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-11-11T09:37:00","review":"Excellent customer service!! I was in a real pinch needing to store a vehicle and they got back to me asap! Excellent secured facility and the pricing for leasing is competitive, very good considering the market for storage!","source":"Google","submissionTime":"2023-10-01T00:00:00","userName":"Eve M."},{"reviewId":"2effaeeb-005c-4262-b5d4-4ed864d22538","range":0,"rating":5,"reply":"Hi Liz, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-09-30T10:15:00","review":"Great service !!","source":"Google","submissionTime":"2023-09-29T00:00:00","userName":"Liz R."},{"reviewId":"6cffc891-eec2-40b7-b437-de4e256d43ae","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-09-26T11:30:00","review":"Nice and clean and very safe..wonderful staff..thank you","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"chris t."},{"reviewId":"161ef2b1-9dc9-41da-9855-793d26737ae6","range":0,"rating":5,"reply":"Hi Isabelle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-09-26T14:14:00","review":"Clean unit, staff very helpful. Will definitely use again when storage space needed.","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"Isabelle G."},{"reviewId":"7f4ef7ab-0c95-4c73-9916-569469366140","range":0,"rating":5,"reply":"Thank you, Ed. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-09-25T08:27:00","review":"All well and good","source":"Google","submissionTime":"2023-09-24T00:00:00","userName":"Ed S."},{"reviewId":"a12ddc60-5651-4963-87ba-a66167423e42","range":0,"rating":5,"reply":"Thank you for the excellent rating, Renate. We are glad James was able to provide exceptional customer service as quickly as possible. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-20T08:09:00","review":"James was very prompt in returning my phone call and got us set up with a rental space quickly and efficiently.  We are looking forward to seeing the space in person next month! Thank you!","source":"Google","submissionTime":"2023-09-19T00:00:00","userName":"Renate B."},{"reviewId":"363cf6d2-7a56-4d4b-8b9c-7e3a0b488028","range":0,"rating":5,"reply":"Thank you for the review, Teri! We pride ourselves on having a friendly, accommodating staff and are so happy James was able to assist you. Please call us at 888-storage if you need anything!","replyTime":"2023-09-17T11:34:00","review":"James is super friendly and always available to help.","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"Teri T."},{"reviewId":"af83e0c6-f4e9-4194-9cde-24f354912128","range":0,"rating":5,"reply":"Thank you for the kind words, Rollie. We're glad Cara was able to take care of your storage needs! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-09-13T17:55:00","review":"I am very happy with the way things turned out for me.  I was in a pickle, and Cara Zack took care of me.  Thank you Cara!  I gotta say I am really happy with my new unit.  I also want to say that my first experience with them (this is my second) was good too, thank you James.","source":"Google","submissionTime":"2023-09-13T00:00:00","userName":"Rollie"},{"reviewId":"212dea69-674c-4789-a6b8-7a16a14aab38","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Kyle. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-12T10:14:00","review":"I was having trouble getting my phone to auto rotate. My phone call was returned right away and the E-sign documents were quickly and well explained to me in the office. Great staff!","source":"Google","submissionTime":"2023-09-11T00:00:00","userName":"Kyle F."},{"reviewId":"c8290ae1-253f-43b0-bc95-4c287a6a8166","range":0,"rating":5,"reply":"We agree that Cara is fantastic! Thanks for leaving a note to let them know you appreciate them, Jefferson! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-09-11T11:21:00","review":"Cara was fantastic in assisting and advising on a new, more efficient storage unit at the location. Cara was instrumental in also providing an awesome price discount on my current unit. Above and beyond customer service experience. Would strongly recommend!","source":"Google","submissionTime":"2023-09-09T00:00:00","userName":"Jefferson P."},{"reviewId":"3bd3c237-7601-42ed-ad4b-d74957f1a62f","range":0,"rating":2,"reply":"Hi Chris, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2023-09-10T16:15:00","review":"Was not very happy when the rent increased over $100 after 6 mths of renting.","source":"Google","submissionTime":"2023-09-09T00:00:00","userName":"Chris C."},{"reviewId":"f93de648-cd54-4b1f-b4c5-bc09754fe569","range":0,"rating":1,"reply":"Your feedback is very important to our team, Jennifer. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.","replyTime":"2023-09-07T08:17:00","review":"No one in the office. The door was locked. After waiting a while I just left. I'll be requesting a refund from this facility??. ExtraSpace has PREDATORY PRACTICES just like so many other self-storage facilities. It's seriously become nothing more than a \"cash-grab\" industry. ExtraSpace held back $29 from my refund stating that the move-in fee was non-refundable. The only problem is I never moved in. They can pull every video from this facility and see that the only place I ever accessed was my own vehicle. If this isn't a perfect definition of cash-grab I don't know what is!!! Very disappointing experience!!","source":"Google","submissionTime":"2023-09-06T00:00:00","userName":"Jennifer H."},{"reviewId":"a1d3abdb-22fd-45be-aba2-091963aaf983","range":0,"rating":5,"reply":"Hi Arthur, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-09-05T12:16:00","review":"This is my 3rd time a getting a Unit from Extra Space Storage for the last 15 years. Each time, they never disappoint me with their amazing customer service.  I recommend them every time when someone needs a storage unit.","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Arthur T."},{"reviewId":"347bb7f7-1068-4d4d-88a7-b7b483fee977","range":0,"rating":5,"reply":"Hi Cameron, thanks so much for your review! We are thrilled to hear your experience was great. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-09-03T12:18:00","review":"Great experience! Friendly staff and easy check in!","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Cameron C."},{"reviewId":"f52636db-8db1-4213-8a76-281bdb09bc5c","range":0,"rating":5,"reply":"We appreciate the review, Smoother! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2023-09-01T18:17:00","review":"Great people.","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"Smoother S."},{"reviewId":"1d104927-0ed6-4343-99b0-56a09c0cf286","range":0,"rating":5,"reply":"Hi Liz, thank you for your review. We're glad our team was extremely friendly and helpful. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-08-31T07:56:00","review":"Extremely friendly and helpful. Cara is the best and has made every aspect of moving a little bit easier l.","source":"Google","submissionTime":"2023-08-30T00:00:00","userName":"Liz F."},{"reviewId":"6f12da38-c250-43d9-a669-daa915caa046","range":0,"rating":5,"reply":"Thanks for the awesome review, Dmitry! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2023-08-31T07:56:00","review":"Extra space storage is always exceeding my expectations and sets very high standard of service. Very professional, well maintained, competitively priced, has modern fire alarm and automatic fire suppression systems as well as robust security in place. I was lucky to get a rental space here. 10x20 drive-in unit fits my motorcycle and midsize SUV. And special thanks to James for being excellent!","source":"Google","submissionTime":"2023-08-30T00:00:00","userName":"Dmitry M."},{"reviewId":"52220a70-98f0-424e-b880-49a6e29e5368","range":0,"rating":5,"reply":"Hi Chris, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-08-26T15:55:00","review":"James is awesome and deserves a huge pay raise! Well run operation!","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"chris r."},{"reviewId":"796c5d97-f265-4ae3-8053-b91f63e67649","range":0,"rating":5,"reply":"Hi Kinga, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-08-26T12:21:00","review":"I recently visited this storage location and I must say I was impressed! Everything was nice and clean but what really makes them stand out is their amazing customer service! I had a pleasure talking to James and I was more than satisfied! Highly recommend this location!","source":"Google","submissionTime":"2023-08-25T00:00:00","userName":"Kinga W."},{"reviewId":"b947dcdf-69df-4c33-8425-ce7ffa0b609f","range":0,"rating":5,"reply":"Thank you for the kind words, Joe. We're glad Julie was great to work with! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-08-22T09:29:00","review":"Julie you were of great help thank you so much","source":"Google","submissionTime":"2023-08-21T00:00:00","userName":"Joe S."},{"reviewId":"968da680-f33c-4170-8251-467da7322bc7","range":0,"rating":5,"reply":"Hi Detail, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-08-09T12:32:00","review":"The Young man was EXTREMELY helpful with the entire process. We were a bit picky but he made us feel right at ease! Great Customer Service","source":"Google","submissionTime":"2023-08-09T00:00:00","userName":"Detail M."},{"reviewId":"6b6d03ae-7d02-426d-a3bd-094d6f6c173d","range":0,"rating":5,"reply":"Hi M, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! We are thrilled that we earned your recommendation.  Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-08-08T12:19:00","review":"Amazed with the customer service this specific location has to offer. I made a mistake when trying to rent my unit but Cara immediately caught on to my mistake before I even did, and corrected it with so much ease and professionalism. They truly show what it means to put themselves in the customer shoes. HIGHLY RECOMMENDED this location and if you have any questions or concerns definitely contact Cara, she’s amazing.","source":"Google","submissionTime":"2023-08-08T00:00:00","userName":"M"},{"reviewId":"b9f1269e-e99d-4c13-aaa3-7bbd8596d205","range":0,"rating":5,"reply":"Thank you for the review, Candy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-08-05T12:08:00","review":"Office manager was friendly, very helpful and professional.   May obtaining a storage space easy and very pleasant.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Candy S."},{"reviewId":"a6a9b3ae-e33f-402d-a502-e93595952cba","range":0,"rating":5,"reply":"Hi Chantel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-08-05T09:31:00","review":"This storage place is great. The staff are very nice and accommodating for your needs. I had a storage there many years ago and went back and was not disappointed.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Chantel H."},{"reviewId":"33cd7d81-d919-468c-9107-802ce20d7d93","range":0,"rating":5,"reply":"Thank you, Kaden. We're thrilled you had a positive experience. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-08-03T16:23:00","review":"Friendly staff and great access!","source":"Google","submissionTime":"2023-08-03T00:00:00","userName":"Kaden T."},{"reviewId":"85d96251-310a-4fed-b27f-b4199fcbcef9","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Katie. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-08-04T08:42:00","review":"I loved how nice everything was. Super impressed. Wonderful staff also.","source":"Google","submissionTime":"2023-08-03T00:00:00","userName":"Katie G."},{"reviewId":"22724a22-8d19-4488-a639-628b086c1e85","range":0,"rating":4,"reply":"Hello Joelle, thank you for the positive review. We are happy to hear you are enjoying your storage unit! Providing renters with clean and secure units is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-07-31T10:54:00","review":"Great storage option if you are looking.  Used for 2 years and found it clean and safe.","source":"Google","submissionTime":"2023-07-30T00:00:00","userName":"Joelle S."},{"reviewId":"2c46ceea-ccdd-4764-aba8-c7716c46431a","range":0,"rating":5,"reply":"Thank you, Paul! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (503) 620-2040 if anything comes up!","replyTime":"2023-07-29T10:31:00","review":"Wonderful experience! I highly recommend Extra Space Storage!","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"Paul M."},{"reviewId":"c1690948-c098-4ca8-909e-322a09663829","range":0,"rating":5,"reply":"Hello, Mel. Thank you for the 5-star review! We're so happy we could help. If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility! ","replyTime":"2023-04-10T08:42:00","review":"The lady was friendly and informative.","source":"Google","submissionTime":"2023-07-27T00:00:00","userName":"Mel C."},{"reviewId":"772d39a2-69ed-4023-bd06-bf3c3f7c58c1","range":0,"rating":5,"reply":"Hello, Ryan. Thank you for the review. We're so glad we could meet your storage needs. Please give us a call at 888-storage if you'd like to discuss your rental rate!","replyTime":"2023-02-26T08:06:00","review":"Good place. Over priced gorgeous any storage unit. Unless you get a deal on the internet but that's only 6 months. The office staff is great and the hours are great too.","source":"Google","submissionTime":"2023-07-27T00:00:00","userName":"Ryan M."},{"reviewId":"efd2bf8a-031f-473c-b67b-dc74906f1bfb","range":0,"rating":5,"reply":"Thank you so much for taking the time to share your wonderful experience with Extra Space Storage! We are thrilled to hear that you had such a positive and convenient experience with our facility and staff. We truly appreciate your kind words about our on-site staff, especially James, who went above and beyond to assist you during your move-out. We will make sure to acknowledge James for his exceptional customer service, professionalism, and empathy. Your words of appreciation mean a lot to us, and we will certainly consider your suggestion for recognizing his outstanding contributions. At Extra Space Storage, we strive to provide a clean and well-run facility, but ultimately, it is our dedicated staff who make the real difference. We are grateful for your recommendation, and should you ever need storage again in the future, please don't hesitate to contact us at (503) 620-2040. Thank you again for your review and for choosing Extra Space Storage.\n","replyTime":"2023-07-13T18:50:00","review":"This is the best storage place I have ever used and likely the best one I will ever use! It is so easy to get ahold of them, the on site staff are incredibly friendly and supportive! I want to specifically give a shout out to James who was working the day I moved out of my unit. I was all by myself loading things onto my truck and I was unable to move the bed/mattress on my own. He was very kind and immediately offered to help me move it onto the truck. His professionalism, support, kindness and empathetic attitude was unmatched, he deserves a raise/award or something for real! I begged him to accept $20 for helping me but he refused to take it, he really helped me out when I was in a tough situation so I will always be grateful for his help! Overall this is a very convenient, clean, well run storage facility, but most importantly it is the people who work here that make the experience so positive! It is 10/10 and I highly recommend :)","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Lindsay P."},{"reviewId":"b65ee7f4-57d6-438a-9fc0-ece35eef6b34","range":0,"rating":5,"reply":"Hi Krysta, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2023-07-10T15:58:00","review":"Cara was a delight. Quick and easy, same day set up after reserving a space online. Had a bad experience at Public Storage but Extra Space Storage blew our expectations out of the water. Incredibly clean and inviting property with a good location for us. Clear guidelines and information on what you’re getting yourself into price wise. Very happy!","source":"Google","submissionTime":"2023-07-10T00:00:00","userName":"Krysta M."},{"reviewId":"e3f91c93-90b3-41df-9e41-9e4c3d22fac9","range":0,"rating":5,"reply":"Hi Robert, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-01T13:56:00","review":"This storage facility was very clean and well maintained.  James, who assisted me was courteous and professional.  He answered all my questions and inquiries.  I couldn’t be more satisfied with the experience.","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Robert W."},{"reviewId":"386e7328-42db-43be-9361-729d9e0c4d1b","range":0,"rating":5,"reply":"Thank you for the excellent review, Adam! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.","replyTime":"2023-06-22T17:13:00","review":"Check in was easy! Super friendly Staff!","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Adam M."},{"reviewId":"a4a98a13-413a-451e-b11e-219773c16d33","range":0,"rating":5,"reply":"Thank you for recommending us, Erin! Providing renters with clean and secure facilities is our top priority. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-06-28T16:42:00","review":"Very clean and safe. The climate control option is great! Highly recommend.","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Erin R."},{"reviewId":"5d80bb9d-a802-4304-8c51-0234d4c6b87a","range":0,"rating":5,"reply":"Hi Joni, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-06-23T12:45:00","review":"The Extra Space Storage facility in King City, OR has been excellent in every way since I first rented a large space in 2016, and downsized to a smaller unit in 2018. I just cleared out my storage unit yesterday (in 2023), and the auto-pay for next month has already been canceled by Cara. The buildings and lot are clean and secure, and the climate-controlled units we rented kept our belongings dry and free of mildew. The staff has been excellent, too, very helpful and pleasant to deal with. Five stars all around!","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"Joni O."},{"reviewId":"25081591-f6b9-4fee-a174-8b53e2ff2949","range":0,"rating":4,"reply":"Hi Ken, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-06-16T12:20:00","review":"It had great customer service and it was clean.","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Ken S."},{"reviewId":"0434b4a6-cc9e-455a-8949-d8b6fe23f7a7","range":0,"rating":5,"reply":"Thank you for the kind words, T G. We're happy to hear Cara has gone above and beyond to provide you with a pleasant experience. We know our customers value clean and well-kept facilities so we do our best to provide just that. We are happy to have you store with us at our Tigard location, T G. Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-06-15T07:53:00","review":"I have been a part of renting units at this facility for over a year.  Cara, the manager of the facility, is always a pleasure to work with and she goes above and beyond to make the experience of renting a unit pleasant.  The facility is clean and well maintained.  I highly recommend this site if you have a need for a storage facility in the Tigard area.","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"T G."},{"reviewId":"f52ec82a-f7ad-40ef-82cc-efcb45549000","range":0,"rating":5,"reply":"Hi Beth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-06-09T14:10:00","review":"Cara was very friendly and accommodated my needs! She was very patient and understanding!","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"Beth R."},{"reviewId":"85683e88-0349-46cd-b72f-42d371cb4f64","range":0,"rating":5,"reply":"Thank you for the review, Diane! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-06-10T11:39:00","review":"Always clean and very friendly staff, who are always willing to help best storage space in this area!","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"Diane B."},{"reviewId":"e0c8a3e6-5e7d-4086-bb9e-42cdedaf22b0","range":0,"rating":5,"reply":"Hi Lisa, thank you so much for your kind words. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-06-08T18:36:00","review":"Very clean, nice staff and easy process to obtain storage unit.","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Lisa G."},{"reviewId":"5d6a91f9-79d2-4c62-98e8-600ecb47e877","range":0,"rating":5,"reply":"Thank you for the kind words, Jake. We're glad Cara was able to help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-06-05T11:50:00","review":"Cara is a Wonderful property manager! I serve Extra Space as a maintenance provider and everytime my company deals with Extra Space it is a positive experience. Highly recommend storing here.","source":"Google","submissionTime":"2023-06-05T00:00:00","userName":"Jake S."},{"reviewId":"0f609ed7-7055-4ac0-bc5b-8f1e570e308d","range":0,"rating":5,"reply":"Hi Sheri, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-06-05T14:32:00","review":"I have rented storage units from this location on several occasions over the years and every time they have been well run, clean… actually clean isn’t the word, I would say immaculate, and safe and secure. I would recommend this place to anyone looking for storage.","source":"Google","submissionTime":"2023-06-05T00:00:00","userName":"Sheri S."},{"reviewId":"637f5cc8-0022-42b3-b170-4f87fdb172fd","range":0,"rating":5,"reply":"Thank you for the kind words, Easton. We're glad Cara went above and beyond to meet your storage needs We think Cara is great too! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-06-02T10:23:00","review":"I’ve worked at a moving company for the last 5 years and have moved peoples stuff in and out of every storage unit place in a 50 mile radius of portland. Today Cara was working. She went above and beyond to help my elderly client. She not only helped her navigate every part of the complex, she went out of her way to write out a map of the route to get to her unit, and even brought out a chair for my client to sit out in.\n\nThe level of compassion for the elderly and respect towards my moving crew from Cara was something i’ve never seen from anyone working at any storage unit rental place i’ve been to.\n\nIf you are thinking of renting a storage unit from this place i would recommend it 100%.\nIf management is reading this, Cara needs a raise","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"Easton S."},{"reviewId":"7dfabf06-5b39-4f98-a88f-ecdbafd725ea","range":0,"rating":5,"reply":"Thank you for the review, Ariel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-05-06T15:53:00","review":"Staff is SO nice. We've been using this facility for a little over a year and have been really impressed. We've seamlessly moved from a medium to a large and back down to a medium unit in that time. It is always so clean and seems secure. This is huge for us as our previous unit in Seattle was both infested with rats and broken in to! None of that here. + Multiple big rolly cart things in the lobby! :D (I'm sure that's not what they're called)","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"Ariel W."},{"reviewId":"7ef003d5-372b-44d4-b7b4-31d37a2d4b5a","range":0,"rating":5,"reply":"Hi Henry, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-05-05T12:24:00","review":"Very nice and easy to work with. Solid prices too.","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Henry V."},{"reviewId":"9e76ca35-21b2-49e4-af4b-eb6e2e008761","range":0,"rating":5,"reply":"Hi J, thank you for taking the time to leave your feedback! We pride ourselves on having transparent, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-05-02T09:12:00","review":"Great And Friendly Service!! More importantly they are super transparent and knowledgeable! Ask for Cara and you’ll be taken care of!!","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"J T."},{"reviewId":"6cffdce2-2484-40e3-9c49-4e1e5a5d8d0b","range":0,"rating":5,"reply":"April, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're glad our team was nice, helpful, and responsive. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-04-28T09:07:00","review":"Best price! And super efficient process. I've used storage numerous times and theirs by far is the best process. What I love is you go your new unit, tear off the strip, and the lock is in the unit ready to go. Nice , helpful and responsive staff.","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"April S."},{"reviewId":"cc20bb38-e2c6-4db8-a92a-32dd9ffc7fd0","range":0,"rating":4,"reply":"We're sorry to hear this, Richard Busby. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.","replyTime":"2023-04-24T17:45:00","review":"Only problem is they keep raising the rates. Mine went from $106 to $280 in 2 ninrhs so I moved my stuff out","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"Richard B."},{"reviewId":"5e2f67e9-1e25-4d67-b4b9-a1bcb4dc41e3","range":0,"rating":5,"reply":"Zach! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (503) 620-2040.","replyTime":"2023-04-23T09:18:00","review":"Extra Space storage is always clean and the staff is friendly. I would highly recommend them for any of your storage needs.","source":"Google","submissionTime":"2023-04-22T00:00:00","userName":"Zach S."},{"reviewId":"91df4e10-e602-40ce-bdb2-3cf675197c8e","range":0,"rating":5,"reply":"Hi Joshua, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-04-20T14:13:00","review":"Friendly staff and great location to where I am moving!","source":"Google","submissionTime":"2023-04-20T00:00:00","userName":"Joshua R."},{"reviewId":"828543e0-835c-4bc8-a210-eba8d69ffcdf","range":0,"rating":5,"reply":"We think Cara is great too! Thanks for the positive review, Drew. Thanks for recommending Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-04-19T14:31:00","review":"Alright…Cara Z is amazing.\nIt’s never exciting trying to find safe storage but not only has Cara made the experience easy and pleasant…the facilities are spotless. Highly recommend.\nFantastic employee…stellar review from this guy.","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Drew D."},{"reviewId":"8f259895-cc6d-48e4-92d7-d73b3657a428","range":0,"rating":5,"reply":"We think Cara is great too! Thanks for the positive review, Shawna. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-04-17T15:30:00","review":"Was very pleased with ease of getting a unit. Manager Cara is amazing and so helpful. Units are clean and maintained.","source":"Google","submissionTime":"2023-04-17T00:00:00","userName":"Shawna B."},{"reviewId":"6723a7b2-6e37-4e6e-bdc1-65e676f4af84","range":0,"rating":5,"reply":"Hi Gary, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-04-15T10:05:00","review":"Worked well to move out of apartment. Staff super friendly.","source":"Google","submissionTime":"2023-04-15T00:00:00","userName":"Gary S."},{"reviewId":"ac72fce3-9ffb-4d4b-9a6a-39895c7d838d","range":0,"rating":5,"reply":"Hi Diahann, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-04-13T12:07:00","review":"Friendly and knowledgeable.","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Diahann B."},{"reviewId":"51e3e127-647d-4e6e-b038-13591092e3df","range":0,"rating":5,"reply":"Thank you for the excellent rating, Liz! We're happy we were able to provide a smooth rental experience. We're glad Kent helped and showed you around. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-04-12T12:49:00","review":"Super easy to sign up and get my storage unit! Thank you to Kent and the manager for helping and showing me around.","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"liz m."},{"reviewId":"776244d0-7032-431a-81a9-d6592d6bd864","range":0,"rating":5,"reply":"Hello, Mel. Thank you for the 5-star review! We're so happy we could help. If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility! ","replyTime":"2023-04-10T08:42:00","review":"The lady was friendly and informative.","source":"Google","submissionTime":"2023-04-09T00:00:00","userName":"Mel C."},{"reviewId":"7a0bd957-6c23-405c-823e-fd835d229e31","range":0,"rating":5,"reply":"Hola Román, ¡muchas gracias por tu reseña! ¡Estamos encantados de saber que su experiencia fue positiva y siempre estamos aquí para ayudarlo con sus necesidades de almacenamiento! ¡Llámanos al (503) 620-2040 o pasa por la oficina si necesitas algo!\n","replyTime":"2023-04-07T13:45:00","review":"Hasta el momento muy bien servicio, el servicio de contratación en línea fue muy fácil y rápido","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"roman r."},{"reviewId":"a092415e-bfd2-4a96-a81a-83ee161a4020","range":0,"rating":5,"reply":"We think Cara is great too! Thanks for the positive review, Colin. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2023-04-05T13:21:00","review":"Facility manager, Cara,  was wonderful, we enjoyed our time, the convenience of the location..Price increases required that we move. Thank you","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Colin M."},{"reviewId":"54e86925-451c-45b9-9ecb-7a702cd7eef4","range":0,"rating":5,"reply":"Hello, Jason. Thank you for the review. We're so glad Kara could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-03T09:19:00","review":"Kara was very friendly.   They pro rate the space unlike some other storage units.","source":"Google","submissionTime":"2023-04-02T00:00:00","userName":"Jason B."},{"reviewId":"9c809ceb-6bf7-4322-a14c-a3a88085b59f","range":0,"rating":5,"reply":"Thank you for the review, Sara! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-03-31T14:04:00","review":"The manager was friendly and efficient, plus she had a great sense of humor.","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"Sara K."},{"reviewId":"85abe146-7503-45e1-b181-26b5f7181297","range":0,"rating":5,"reply":"Hi Heather, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-03-31T16:37:00","review":"Super responsive and friendly management! Facilities always very clean and maintained. Great rental experience. ??","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"Heather M."},{"reviewId":"8ad0d1e1-027f-4d46-93e5-8ed893438eff","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Austin. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-03-23T09:58:00","review":"Management is great and the cleanliness and security of the facility is excellent","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Austin"},{"reviewId":"51fc8127-e4ca-4c96-9278-1deb93522b88","range":0,"rating":5,"reply":"Thank you for the kind words, Kcpumpkin! We're committed to providing excellent customer service. We're glad our employee was very polite and was able to get you what you needed in a matter of minutes. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to stop by the office if you need anything! \n","replyTime":"2023-03-23T15:03:00","review":"Great service at the counter and very helpful when i needed assistance. The gentleman at the counter was very polite and was able to get me what i needed in a matter of minutes. The storage unit i got was also clean and ready to go when i got there.","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"kcpumpkin"},{"reviewId":"64ff3458-d2a2-4d2e-a659-dfe85d3f070d","range":0,"rating":5,"reply":"Hi Lauri, thank you for your review! We're so happy to hear that your experience with the cleanliness of the storage has been positive! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-03-23T15:26:00","review":"Good clean storage, great to work with!","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Lauri R."},{"reviewId":"cd884a13-451d-4fe2-a407-3797f40cf747","range":0,"rating":5,"reply":"Thank you for the kind words, Adam! We're committed to providing excellent customer service. We are thrilled to hear your experience was amazing. Feel free to stop by the office if you need anything! \n","replyTime":"2023-03-19T10:47:00","review":"The customer service and experience was amazing. Anytime I needed anything they were there to help..I had three units and the package i received was also helpful to my monthly cost. Thank you.","source":"Google","submissionTime":"2023-03-19T00:00:00","userName":"Adam T."},{"reviewId":"8800a80b-43c0-4356-8092-19020d489d63","range":0,"rating":4,"reply":"Hi Scott, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2023-03-19T11:34:00","review":"very clean, no bugs, no rodents.  Easy to get in and out.  Carts always available.  Cost doubled in the four years I was there which made other options more attractive.","source":"Google","submissionTime":"2023-03-19T00:00:00","userName":"Scott C."},{"reviewId":"adea83f3-fd9e-42b0-8a78-b8913b8aaab0","range":0,"rating":5,"reply":"Hi Ruth, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-03-18T13:10:00","review":"Everything is always top notch!","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Ruth N."},{"reviewId":"7895e843-a366-4e54-82c0-8bb608a309f0","range":0,"rating":4,"reply":"Hi Eden, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2023-03-17T08:05:00","review":"Place was clean and dry! Love this place !! The only reason for four stars and not five is because I thought it was a little over priced other than that it was great!","source":"Google","submissionTime":"2023-03-17T00:00:00","userName":"EDEN P."},{"reviewId":"b9514e24-b128-4dab-986a-733189943fc2","range":0,"rating":3,"reply":"Hi Brian, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right. ","replyTime":"2023-03-12T06:09:00","review":"Not nice people but safe","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Brian S."},{"reviewId":"265aaefe-39ca-447b-90a1-565bce38537e","range":0,"rating":5,"reply":"Hi Jim, thank you for your review. We're glad Ricardo was able to help! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Feel free to stop by the office if you need anything! \n","replyTime":"2022-04-17T13:59:00","review":"I chose Extra space storage because:\n\n1. It was the most affordable storage space available to me compared to the other nationwide well-known storage facilities available.\n\n2. Cleanliness of facilities. However, I did not know this upon my lease application. I had not tried to find out about this part prior to signing my agreement.\n\n3. It is close to where I live. <4 miles.\n\n4. Entrance beyond the security drive through gate requires your tenant-specific code and for exiting. I assume if somebody tries to leave that drove in behind you, they can’t get out.\n\n5. Searching for storage areas was easy.\n\n6. ‘Windell’, the representative I spoke to over the phone (physically in Missouri, I think) was courteous to speak with while making my call to find an available 10’ X 10’ space for my belongings.\n\n7. I did not need to have a climate-controlled space, but it was available and I did not need an externally facing space as a person might think of their garage at home. My space is indoors.\n\n8. Tesla was very helpful for the location where my storage space is. She deserves your respect. Hey leaders at Extra Space, give her a raise. She deserves it.\n\nSincerely\nJ L\n\nUpdate 10 March 2023: The representative, ‘Ricardo’, was very helpful over the phone when I needed to change my space over to a smaller more affordable space. I recommend anyone that is searching for a space to put their personal belongings to come here. Talk to Cara and /or Ricardo for help. The transition from one space to another, over the phone while on the call with Ricardo was seamless. I was able to fill out paperwork, digitally, and return it to Ricardo without having to call back. Very convenient.\n\nThanks, Ricardo. You were very helpful. I appreciate your assistance.\nJ.L.","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Jim L."},{"reviewId":"0820d666-a11b-4fae-9bcc-648caaf94e43","range":0,"rating":5,"reply":"Thank you for the kind words, Tina. It's great to know Ricardo has been helpful and friendly! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-03-10T14:35:00","review":"Ricardo is wonderful! So helpful & friendly!","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Tina M."},{"reviewId":"1b1a5a61-2c67-46d7-a1c7-27cc812c1d78","range":0,"rating":5,"reply":"Thank you for the kind words, Marissa. We're glad Kara was able to help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-01-20T12:34:00","review":"Extra Space Storage is one I would recommend if you want a clean convenient accessible unit. I'm very pleased with their friendly service, especially Kara at the tigard location.  She is always so nice and follows through with any issues I have.  Very happy customer.","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Marissa"},{"reviewId":"f34b2c77-e8c9-4df5-93c2-79632b56cd7a","range":0,"rating":5,"reply":"Thank you for the kind words, Bill. We're glad Kara could help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2023-03-04T16:14:00","review":"Kara was extremely helpful.","source":"Google","submissionTime":"2023-03-04T00:00:00","userName":"Bill G."},{"reviewId":"c765c0df-e265-4b86-86c7-70fbd976ff8c","range":0,"rating":5,"reply":"Hello Ian, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (503) 620-2040 if you need anything.","replyTime":"2023-03-02T11:33:00","review":"Good storage","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Ian R."},{"reviewId":"9f5283d0-4abf-426c-b735-ed0bdac6e46a","range":0,"rating":5,"reply":"Hi David, thank you for your review. We're glad our team is experienced professionals in the storage industry. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-02T11:56:00","review":"Extra Space Storage is a premier facility.\nTheir staff are experienced professionals in the storage industry.  I have been helped on many occasions since they are always willing to help.  And the staff genuinely cares about the clients. The prop is well maintained and very clean.  Trust this team for sure!!!","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"David R."},{"reviewId":"83290d94-65ef-4b4f-8ff3-91a935b17084","range":0,"rating":5,"reply":"Hello, Ryan. Thank you for the review. We're so glad we could meet your storage needs. Please give us a call at 888-storage if you'd like to discuss your rental rate!","replyTime":"2020-06-27T21:34:00","review":"Good place. Over priced gorgeous any storage unit. Unless you get a deal on the internet but that's only 6 months. The office staff is great and the hours are great too.","source":"Google","submissionTime":"2023-02-24T00:00:00","userName":"Ryan M."},{"reviewId":"807fe51e-4fa2-4f3a-968c-d026464926f8","range":0,"rating":5,"reply":"Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us!  Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-02-18T14:52:00","review":"I was looking for an affordable storage unit close by and found this place online. Went online and picked and paid for my unit. Was immediately sent an email with a map, code and unit#. My key & lock were waiting for me in unit. So convenient! The place is really clean, light and temperature controlled. Staff has been friendly and helpful.","source":"Google","submissionTime":"2023-02-18T00:00:00","userName":"Sarah J."},{"reviewId":"7ea34aef-5884-4298-ab3a-560fe79900af","range":0,"rating":5,"reply":"Thank you for the review, Anthony! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you and answer your questions! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-17T16:44:00","review":"Great customer service,the manager was very helpful and answered all my questions,,thank you.","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"anthony c."},{"reviewId":"898443f0-7fab-45d7-a32a-f53af39e681b","range":0,"rating":5,"reply":"Hi Jeffrey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-17T18:37:00","review":"Cara is the bomb dot com","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"Jeffrey s."},{"reviewId":"ca09e406-defb-4a0f-8ba4-2c2f3b03fe47","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Islam. We're committed to being your go-to stop for all your local storage needs! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-02-06T12:33:00","review":"Great place and great service.","source":"Google","submissionTime":"2023-02-06T00:00:00","userName":"Islam D."},{"reviewId":"86aa5127-84df-4077-8780-2977db68df94","range":0,"rating":5,"reply":"Misty! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (503) 620-2040.","replyTime":"2023-02-03T16:41:00","review":"It's always a pleasure working with this company. That's why I'm a repeat customer!","source":"Google","submissionTime":"2023-02-02T00:00:00","userName":"Misty D."},{"reviewId":"2800b08a-67a9-4dbd-a745-58abe99f5d1a","range":0,"rating":4,"reply":"We're sorry to hear this, Jennifer Lenzora. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Feel free to stop by the office if you need anything! ","replyTime":"2023-01-31T11:38:00","review":"Was accommodating to my recent move and was able to grab me 24-hour access as we would be moving into the late night.. my only complaint would be they are a bit pricey","source":"Google","submissionTime":"2023-01-31T00:00:00","userName":"Jennifer L."},{"reviewId":"937ed66d-f228-4c61-b13b-e6affc1be923","range":0,"rating":5,"reply":"Hi Lis, thank you for recommending us. We're glad our representative was extremely helpful with answering all of your questions and provided you with the name and number of the manager on site. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-31T11:05:00","review":"My experience started with speaking to a representative (not at the physical location) over the phone. She was extremely helpful with answering all of my questions and provided me the name and number to the manager on site.\n\nThat manager, Cara, called me within minutes and we arranged a time for me to go see the unit that day.\n\nCara was personable, knowledgeable and patient.  The cleanest storage facility I have ever seen.\n\nI highly recommend!","source":"Google","submissionTime":"2023-01-31T00:00:00","userName":"Lis E."},{"reviewId":"86da61f1-41fb-4d17-9afc-91e0d2dfcf83","range":0,"rating":5,"reply":"Thank you for the excellent rating, Annette! We are so glad we could provide you with a 5-star experience.","replyTime":"2022-05-31T17:56:00","review":"Always great ????","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Annette C."},{"reviewId":"f337e1e9-6ae0-4d8e-b30c-802ccbb7dca3","range":0,"rating":5,"reply":"Hi Alexandra, thank you for recommending us. We're glad Cara is very nice, and helpful, and got you exactly what you were looking for! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-30T12:13:00","review":"Cara is very nice and helpful. She got us exactly what we were looking for! Definitely will recommend","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Alexandra N."},{"reviewId":"d0df41e4-b6a3-4c68-81e0-209006ecd138","range":0,"rating":5,"reply":"Thank you, Jennifer. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-01-30T18:56:00","review":"Very friendly and great customer service","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Jennifer C."},{"reviewId":"b1c938a7-abfd-4d90-b680-7c81fac4e930","range":0,"rating":5,"reply":"Hi Jason, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-01-28T14:05:00","review":"I was impressed with how incredibly clean and well organized this place is. No dusty old warehouse storage here. Cara is knowledgeable and efficient. She walked me through the process, and got me set up in no time. I would absolutely recommend them to anyone.","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Jason H."},{"reviewId":"73733f05-62ed-43c7-ad88-bd0c3c936748","range":0,"rating":5,"reply":"Hi Sunny, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-01-27T17:12:00","review":"Cara is the best! This site is so clean I could eat off the floors. Seriously though, the office lady Cara is amazing. Would recommend!","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Sunny"},{"reviewId":"6631321d-65c6-4fc2-8726-b4e68b8f10d8","range":0,"rating":5,"reply":"Hi Eric, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2023-01-27T17:57:00","review":"Very friendly,  informative, an helpful.","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"eric z."},{"reviewId":"a7a9961e-aa2a-4f12-a4ee-8b07711f28c5","range":0,"rating":5,"reply":"Hi Kim, thank you for recommending us. We're glad Cara has gone above and beyond to be helpful and accommodating. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-01-23T11:53:00","review":"Love this facility and how easy they have been to work with.  Cara has gone above and beyond to be helpful and accommodating.  Would recommend to anyone needing storage space.  Clean, friendly, easy access - 5 stars!!!","source":"Google","submissionTime":"2023-01-23T00:00:00","userName":"Kim S."},{"reviewId":"520d1be5-5124-4483-8227-c2e4f7817b56","range":0,"rating":5,"reply":"Hi J, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-01-20T15:07:00","review":"Great location. Awesome management. Cara goes above and beyond to make sure her customers are happy. If you have to have storage, this is the place to rent from!","source":"Google","submissionTime":"2023-01-20T00:00:00","userName":"J V."},{"reviewId":"c33536f3-f2be-4c38-a1c3-5d44527a8213","range":0,"rating":5,"reply":"Hi Master, thank you for your review. We're glad Cara was extremely helpful, showed the storage unit, and had everything set up and ready to go! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-01-11T16:27:00","review":"Cara was extremely helpful, showed the storage unit and had everything set up and ready to go! Absolutely astonishing, Ty","source":"Google","submissionTime":"2023-01-11T00:00:00","userName":"Master C."},{"reviewId":"45fab0f7-caf5-4e2f-92c0-68703c982c90","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ike. We are glad Cara was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.  ","replyTime":"2023-01-07T12:40:00","review":"The units themselves are fresh and clean! The climate control seems good and dry for the air quality, and the overall service is great! Cara was quick to call once I had reserved my unit online and she was clear and concise with her instructions. Overall I’m happy with the storage unit and the ease of access!","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"Ike T."},{"reviewId":"b01104c1-d0e0-451f-a419-d8513ef6072e","range":0,"rating":5,"reply":"Thank you for the kind words, Eric! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-12-16T09:06:00","review":"Amazing customer service. Will definitely store my extra stuff with this company if I ever need to store my stuff again. Fischer road branch has the most wonderful service over the phone and I person as well.\nWould recommend this branch specifically, but the company as a whole is good.","source":"Google","submissionTime":"2022-12-15T00:00:00","userName":"ERIC S."},{"reviewId":"96e008ae-6b1b-43a6-bb06-36509deb0bb6","range":0,"rating":5,"reply":"Thank you for the excellent rating, Heather! We're happy we were able to provide a smooth rental experience. Thanks for recommending Extra Space Storage! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-10-18T11:52:00","review":"I was able to easily call and ask questions before signing up online (I could have done the rental on the phone too, but needed to coordinate with family first). The person on the phone was super knowledgeable and helpful, and I was able to get all of my questions answered quickly.\n\nThe online rental system was super easy to use, only took a few minutes once we figured out what size we needed. And the on-site manager was wonderful! Very friendly, and I would absolutely recommend this location/company to anyone needing some extra space!","source":"Google","submissionTime":"2022-12-07T00:00:00","userName":"Heather T."},{"reviewId":"ceb53685-5a7b-46eb-99a4-ff25e0248ce1","range":0,"rating":5,"reply":"Hello, Bryan. Thank you for the review. We're so glad Cara could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-11-08T13:04:00","review":"Great place and amazing customer service. Cara was extremely helpful. Thank you!","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Bryan E."},{"reviewId":"0ffc7f1a-9251-4f43-8626-6e0fd86eb4d4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Max! We're happy we were able to provide a smooth rental experience. As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-12-01T11:36:00","review":"Very quick and simple to get the rental setup and finished to store my car! Thanks!","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"Max B."},{"reviewId":"0e72aac0-2f37-44b9-aff8-5405dc259366","range":0,"rating":5,"reply":"Hello, Bradley. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-12-01T12:26:00","review":"Fantastic Experiance with the Front Desk Lady! Easy Peasy!","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Bradley H."},{"reviewId":"08e2bdf9-d23e-4f21-9efc-9eaecdd830c5","range":0,"rating":5,"reply":"Hi Craig, thanks so much for your review! We are thrilled to hear your customer service experience was excellent. We're glad our team accommodated your every need. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-11-30T11:02:00","review":"I have had nothing but an excellent customer service experience with the team at Extra Space Storage in King City/Tigard! They have accommodated my every need. When needing to move to a larger unit, to add a vehicle to my storage, they made it happen in a day! I truly could not be happier!","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Craig O."},{"reviewId":"f08d0110-fe34-4924-8cec-a11a98bd7770","range":0,"rating":5,"reply":"Hi Katherine, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-28T07:30:00","review":"Cara is outstanding , very friendly and  professional and extremely helpful. I needed  a 10 x 10 unit and she was able to get me into one . Cara is an outstanding employee. A++\nGeorge Grondin","source":"Google","submissionTime":"2022-11-27T00:00:00","userName":"Katherine L."},{"reviewId":"b21704ab-e2ff-4c15-9b97-76c95823a8a8","range":0,"rating":5,"reply":"Thanks for the awesome review, Alese! It's wonderful to know Cara has been helpful and that she went above and beyond to meet your storage needs. Your recommendation means a lot to us. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2022-11-27T08:15:00","review":"Cara was wonderful and very helpful. She went above and beyond to make sure i had everything i wanted. Also the moving kit helped me so much. I will definitely be recommending to friends and family! Thank you Cara!","source":"Google","submissionTime":"2022-11-26T00:00:00","userName":"Alese H."},{"reviewId":"02fb912f-a667-495a-9f2f-b5371214cf19","range":0,"rating":5,"reply":"Thank you for your kind words and recommendation, Tamara! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2019-11-16T10:17:00","review":"This storage is excellent. They work with you and they are so friendly. The area is clean, well lit, and well kept. Would highly recommend","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"Tamara C."},{"reviewId":"c3712d38-6df2-44df-be0d-0910f289853a","range":0,"rating":5,"reply":"Thank you for the kind words, Jude. We're glad our team was nice and our property's cleanliness met your expectations! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2022-11-14T16:08:00","review":"The manager and staff are nice. The facility is always clean.","source":"Google","submissionTime":"2022-11-14T00:00:00","userName":"Jude S."},{"reviewId":"b086e4ef-8262-4b5d-bfea-bf8e9384ec42","range":0,"rating":5,"reply":"Hi Kennedy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cara! Your recommendation is the best compliment that we can receive!  Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-12T12:53:00","review":"Cara(spell check on name)was so kind, helpful, and beyond accommodating. She really helped us out when we were in a pinch and provided us excellent customer service. I would recommend this place just for her!","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Kennedy L."},{"reviewId":"d47029cf-9ff6-4781-ab57-8acfa371277a","range":0,"rating":5,"reply":"Thank you for the kind words, Eve! We're committed to providing excellent customer service. We are so happy you are satisfied with your rental rate! Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-11-11T09:21:00","review":"Excellent customer service!! I was in a real pinch needing to store a vehicle and they got back to me asap! Excellent secured facility and the pricing for leasing is competitive, very good considering the market for storage!","source":"Google","submissionTime":"2022-11-10T00:00:00","userName":"Eve M."},{"reviewId":"9e4c5931-b4b6-49f3-bc6d-c916f2c8ae50","range":0,"rating":5,"reply":"Thank you for your review, Ellen! Providing renters with clean, secure, accessible, and reasonably priced facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-10-31T10:47:00","review":"Extra space Storage.   Secure.  Great customer service.\nClean. Accessible. And reasonable!!\nI would use them again if needed. And highly recommend them.","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Ellen R."},{"reviewId":"ec865e30-1a02-4d22-b105-e58e3efd45d9","range":0,"rating":5,"reply":"Thank you for your review, Luis! Providing renters with convenient and clean facilities is our top priority. We're glad we were able to meet your storage needs and that our team was friendly! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-10-31T09:52:00","review":"I recommend this place. Good deals and great customer service and very friendly. Always welcoming every time I step in to pay my bill. I picked the right place to store my items. Very clean environment.","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Luis M."},{"reviewId":"777285e8-c26c-4b81-ac50-e22c8e599567","range":0,"rating":5,"reply":"Hi Thomas, thank you for your review. We're glad our team was able to help! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-10-26T18:18:00","review":"Supportive and helpful staff. Move in and move out experience seamless. Began the process out of state without issue.","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Thomas A."},{"reviewId":"51f9e20c-9506-45e6-b998-f8fab08fdb5e","range":0,"rating":5,"reply":"Hi Eric!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 620-2040 or stop by the facility! ","replyTime":"2022-10-25T16:27:00","review":"This place is exceptional and from about every level incomparable to other storage units.","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"Eric C."},{"reviewId":"d4eb4e59-3b61-47ce-9a87-93c653f7aad5","range":0,"rating":5,"reply":"We agree that our team is fantastic! Thanks for leaving a note to let them know you appreciate them, Kris! Feel free to stop by the office if you need anything! ","replyTime":"2022-10-24T10:53:00","review":"Super fantastic staff whom made the experience so much easier Thanks","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"Kris L."},{"reviewId":"751498ae-52a1-4396-93b6-c60c3c3444ac","range":0,"rating":5,"reply":"Hi Betse, thanks so much for your review! We are thrilled to hear your experience was excellent. We're glad our team is always helpful and responsive. We're committed to providing excellent customer service. Don't hesitate to contact us at 888-storage if you need anything!? \n","replyTime":"2022-05-24T09:42:00","review":"Excellent experience. Staff were always helpful and responsive, and canceling when we were done with our remodel was super easy. Thank you for the great customer service!","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Betse M."},{"reviewId":"10d154a1-38b7-4832-81b4-8f54312b1b1c","range":0,"rating":5,"reply":"Thank you for returning to Extra Space, Amanda! We're happy we were able to provide a smooth rental experience. We're glad our team is very on top of their work as well and will reach out to you if there are any questions. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-10-20T09:51:00","review":"This is my second time using Extra Space Storage. The process for renting a unit is so easy. The staff is very on top of their work as well and will reach out to you if there are any questions.","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"amanda m."},{"reviewId":"826c7d3e-6370-491e-9ac3-06a3644383d1","range":0,"rating":5,"reply":"Thank you, Jacob. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-13T10:03:00","review":"Amazing customer service with quick and easy set up. I am thrilled to have picked this storage and so far feel very safe and comfortable","source":"Google","submissionTime":"2022-10-12T00:00:00","userName":"Jacob B."},{"reviewId":"a88a860c-1e17-42ae-9fed-bdee8a0f6d31","range":0,"rating":5,"reply":"Thank you for the kind words, Mark! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage!\n","replyTime":"2022-10-06T18:56:00","review":"Excellent service","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"mark a."},{"reviewId":"c201c9ef-4b29-47a1-a2e9-85e2dfd3015d","range":0,"rating":1,"reply":"Hi Ian, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. If there is anything we can do for you in the meantime, we are here to help and can be reached at (503) 620-2040.\n\n","replyTime":"2022-10-05T14:07:00","review":"Do not recommend. Even though you make it clear that you're homeless and have a Tigard mailing address, they will proceed to pull an address from a past account instead of typing in what you yourself tell them. Then even after you saying you're in the hospital and have been since your move out date. They will proceed to pester you and cause stress well knowing you're in the hospital after you telling them multiple times. Recommend any storage place but this one. There's quite a few around Tigard that actually know what customer service is....","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"ian y."},{"reviewId":"651d9ae8-3063-4942-9109-601c26b18710","range":0,"rating":5,"reply":"We think Carra is great too! Thanks for the positive review, Velo. We're committed to providing excellent customer service. Stop by our office if you need anything in the future! ","replyTime":"2022-10-02T07:19:00","review":"Carra was really great. Very informative and helpful. Thank you for your great customer service Carra!","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Velo P."},{"reviewId":"a0971033-d856-4f89-b856-a86b657a5e93","range":0,"rating":5,"reply":"Hi Anthony, thanks so much for your review! We are thrilled to hear your experience with Cara was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2022-09-26T12:25:00","review":"Omg Cara is amazing!!! She is the best manager. So helpful and kind and seems to always have a smile on her face, even over the phone. I can hear it!!! Lol.cara u r the best and thank you for working with me in my time of need. You are truly an angel that helped me when I needed it the most. God bless you.","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Anthony G."},{"reviewId":"383c137a-dbe0-4eb8-b138-c6a28bbc013c","range":0,"rating":5,"reply":"Thanks for the kind words, Faith! We're glad Cara was so professional and nice. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.\n","replyTime":"2022-09-22T16:57:00","review":"Thank you Cara for being so professional and nice. You are the reason I chooses Extra Space Storage.\nI appreciate you and highly recommend this location.","source":"Google","submissionTime":"2022-09-22T00:00:00","userName":"Faith O."},{"reviewId":"3a421989-bf71-47ab-83a7-1b76a297b354","range":0,"rating":5,"reply":"Hi Brandon, thanks so much for your review! We are thrilled to hear your experience with Cara was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2022-09-22T17:13:00","review":"Extra space will be my place to go when I need additional room to store my belongings. Both business and personal. The people who work here are nothing short of amazing. Especially Cara. She has always got a smile on her face and has an attitude that matches.","source":"Google","submissionTime":"2022-09-22T00:00:00","userName":"Brandon “."},{"reviewId":"ba4aaf87-926a-4d15-9721-ad0f8a62e0ea","range":0,"rating":5,"reply":"Hi Steven, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future! ","replyTime":"2022-09-21T15:15:00","review":"This storage company is well kept, always clean, and pest free.  You can have confidence your treasures will be safe in a climate controlled environment.","source":"Google","submissionTime":"2022-09-21T00:00:00","userName":"Steven G."},{"reviewId":"17845a5a-c297-49ed-8fae-9901a55bc5a1","range":0,"rating":5,"reply":"Hi Dave, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2022-09-15T18:57:00","review":"Great location and clean and easy to use space. Would use again, would recommend.","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Dave K."},{"reviewId":"139d7056-925a-4541-bd34-52d623993aaa","range":0,"rating":5,"reply":"Hi Erica, your review is appreciated! We make it a priority to provide nice and convenient facilities and are so glad to hear your experience reflects that. Feel free to swing by your local office for any further assistance!\n","replyTime":"2022-09-14T12:03:00","review":"Super nice. Convenient. All I rented was for a month and they didn't over charge me for that month.","source":"Google","submissionTime":"2022-09-14T00:00:00","userName":"Erica B."},{"reviewId":"951f37ac-4ecd-4da8-92cb-d7b480fe4c18","range":0,"rating":5,"reply":"Hi Jason, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2022-09-13T16:40:00","review":"The manager here is very knowledgeable and helpful. The facility is clean and well maintained. You couldn't ask for a better storage facility.","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Jason H."},{"reviewId":"c3e09a3e-d616-4e3a-82a8-42ff9591f015","range":0,"rating":5,"reply":"Hi Absolom, thank you! Those are our top priorities. Reach out if you need us, please.","replyTime":"2022-09-14T12:42:00","review":"Clean building, good security, helpful workers.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Absolom J."},{"reviewId":"4b666399-2517-46ee-8bd1-648edcdd7f88","range":0,"rating":5,"reply":"Thank you, Derek. We're thrilled you had a positive experience at Extra Space Storage. Give us a call if you have any questions!","replyTime":"2022-09-06T08:39:00","review":"Super easy initial set up. People were easy to deal with and helpful. Location seems well run.","source":"Google","submissionTime":"2022-09-05T00:00:00","userName":"Derek L."},{"reviewId":"ea02657c-4b6f-4609-a4a3-6a7314cbfa17","range":0,"rating":5,"reply":"Thanks for the kind words, Dustin! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.\n","replyTime":"2022-09-02T09:15:00","review":"They were helpful and got me a unit within 24hrs. I paid online and went straight to the unit. They are open pretty late and can upgrade or let you pay in advance. There is carts to wheel your stuff in and the rates are pretty comparable. I would recommend to anyone else. Location is somewhat of a disadvantage because of traffic and distance from my residence.","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Dustin H."},{"reviewId":"7a9e1b90-a5b9-490c-a8d9-67b7c0d67e16","range":0,"rating":1,"reply":" Maria, Thank you for leaving your feedback! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. We value your comments and will use them to make improvements in the future. Please feel free to contact us at 888-storage to discuss this in detail or to check if there are any of our other available units that meet your storage need as well as your budget.\n\n","replyTime":"2022-08-29T17:16:00","review":"8/29/2022 No stars for them. I've been renting from Extra Space Storage in King City, OR. The first time (4 months ago) that I started to rent, I placed my items in the locker only to discover they had provided me the wrong lock!! I had to call and wait for someone to get off their lunch break before this could be remedied. Then when I went to get something out of the locker, it is soooo hard to open. I was told by staff \"oh it's tricky to open these\". For real, I have to struggle to open a locker that contains my stuff? This was the cheapest until today when they almost doubled my rent for a 5x5 unit after 4 months! Extra Space Storage wants to charge me $91 for a 5x5 unit. I called and the first place was Public Storage who will only charge me $59 for the same space. The notice I received states \"...our rates are reviewed and adjusted depending on current market conditions.\" SERIOUSLY???? There are storage units near you that ARE cheaper. You've lost my business and respect completely. Please if you are a current customer, call around, there are cheaper rates. Don't let this place tell you otherwise. Secondly if you are a new customer, this will give you an idea of what to expect if you do rent from them. Then they add insult to injury and want to give me $6 off. LOL!!! Yeah the one I found was WAAYYY CHEAPER. Good luck having business in the future.\nP.S. look at the owners comment below. Clearly the owner doesn't understand their prices are too high and by telling me to discuss another unit would mean more money for them. Clearly not someone who understands the lie they wrote to justify an almost double increase as going rates around the area is not true. I'm not leaving because an increase. I'm leaving because it almost doubled! I just also love how the owner gaslights me by saying those prices aren't lifetime guaranteed. No duh! How abou not responding. Clearly I did contact the storage facility and discuss rates. The owner could instead take notes and realize their Storage facility could use an upgrade first before justifying double rates.","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Maria M."},{"reviewId":"f41a26ef-43c7-4ae3-bfbb-90ac44ee6ea1","range":0,"rating":5,"reply":"Thank you for the great rating, Christina. We're glad you found our rental process easy! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2022-08-29T17:01:00","review":"Very easy process and very kind attendant who followed up with me to make sure we got moved in ok.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Christina L."},{"reviewId":"a4630ee9-047e-4369-b49c-a4e917487e6b","range":0,"rating":5,"reply":"Hi Allie, thank you for your review. We're glad Kiera is professional, personable, and efficient. Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Stop by our office if you need anything in the future! \n","replyTime":"2022-08-28T14:58:00","review":"The gm Kiera is professional, personable and efficient. My mother and I had a nice chat while she got us signed up.  She also helped us find the correct size for my belongings.","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"Allie H."},{"reviewId":"7bd8f1f5-f018-45bf-a87f-9518d8ba2a35","range":0,"rating":5,"reply":"Thanks for the positive review, Richard! We work hard to keep our facilities safe and clean for our customers. If you ever need anything, feel free to stop by!","replyTime":"2022-08-29T09:54:00","review":"Very clean. Very safe. Convenient location.","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"Richard F."},{"reviewId":"bbacc51c-4fcb-4e11-89f6-e298942ba8dc","range":0,"rating":5,"reply":"Hello Sherry, thank you for the positive review. We are happy to hear you are enjoying your storage unit! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that. Please reach out to our office at (503) 620-2040 if you need anything.","replyTime":"2022-08-19T11:46:00","review":"Great storage space. Signed up online, unit was clean and ready the same day. And everyone I interacted with was friendly and helpful. Would use them again if I had the need.","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Sherry P."},{"reviewId":"1333b294-72a3-49e7-a7ce-cf6d7f21ab70","range":0,"rating":5,"reply":"Thanks for the kind words, U'lee! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.\r","replyTime":"2022-08-18T11:52:00","review":"Came by this place the other day to check it out. The manager was AMAZING. Very helpful. I learned that she was new to that site, but she knows her stuff and seems to be very efficient. I will be recommending this place to my friends.","source":"Google","submissionTime":"2022-08-18T00:00:00","userName":"U'Lee B."},{"reviewId":"ea0d8a81-c2a5-491b-802a-a1575d42ca18","range":0,"rating":5,"reply":"Hi, Liz ! Thanks for the positive review, it means a lot to our team. Please call (503) 620-2040 if you have any questions about your rental. ","replyTime":"2022-07-29T09:37:00","review":"Very friendly and sweet","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Liz D."},{"reviewId":"dd825b1b-eda6-4fce-a674-fc757226e185","range":0,"rating":5,"reply":"Hello, Jane. Thank you so much for being a loyal customer, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (503) 620-2040. ","replyTime":"2022-07-21T14:00:00","review":"I have used Extra Space Storage at the King City location 5 times over the years. I would not consider using any other place to store my belongings!","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"jane d."},{"reviewId":"6f49fe08-4066-41fc-a2c5-ffd5d430cd0b","range":0,"rating":4,"reply":"Thanks for the great review, Susan! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please call us at (503) 620-2040 if you have any questions!","replyTime":"2022-07-16T17:10:00","review":"Unit was clean and easily accessible.  Local Manager was helpful but there was pressure to rent immediately and purchase Insurance which was ultimately not necessary  as we have  coverage under our homeowners insurance,  Local Manager did remove insurance.  I would rate our experience as 4.8 out of 5!”","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Susan C."},{"reviewId":"91a0d9bb-dbb6-478d-b5ae-0fb6ceca452a","range":0,"rating":5,"reply":"Thank you for the kind words, Ervin! We're committed to providing excellent customer service. We think Tammy is great too! Stop by our office if you need assistance or have any questions. \n\n","replyTime":"2022-07-16T09:48:00","review":"Great customer service, Tammy was great, took care of everything. Thumbs up!","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"Ervin K."},{"reviewId":"53d25c43-a159-43e2-aefb-709920dbefda","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nathan! We're happy we were able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2022-07-14T13:11:00","review":"Extra Space Storage has always been quick to respond to my inquiries and anticipates my potential needs so that they can offer suggestions.  I am gradually consolidating all my storage with them.","source":"Google","submissionTime":"2022-07-14T00:00:00","userName":"Nathan H."},{"reviewId":"cb37e1d2-f09c-4c78-a041-133e2646e25d","range":0,"rating":5,"reply":"Hi Johnny, thank you for your review. We're glad Tammie was very helpful, friendly, and explained everything. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-11-23T13:01:00","review":"Tammie was very helpful and friendly, explained everything, very pleased","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Johnny M."},{"reviewId":"574692f1-0997-4b03-9ca4-6883c13daf4e","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jhoanna! We're so happy to hear Tesla and Tammy were able to make your rental process easy! Give us a call at (503) 620-2040 if you need any future assistance.","replyTime":"2022-07-09T14:11:00","review":"Grateful for Tesla and Tammy for helping me get situated with my stuff. Moving has been tough, but they’ve made it easy for me to secure storage space that fits my budget.  I also appreciate that the facility is clean and well-lighted whenever I visit.","source":"Google","submissionTime":"2022-07-09T00:00:00","userName":"Jhoanna C."},{"reviewId":"75434bad-795f-4e7f-9974-c92b5cd9cbdd","range":0,"rating":5,"reply":"Hi Mabel, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-07-10T08:07:00","review":"Clean and well cared for property. Easily accessible from Hwy. 99. Gated entry securing property.","source":"Google","submissionTime":"2022-07-09T00:00:00","userName":"Mabel B."},{"reviewId":"db4a36aa-e792-4ad2-ab36-d46985c77252","range":0,"rating":5,"reply":"Hi, Yvonne ! Thanks for the positive review, it means a lot to our team. Please call (503) 620-2040 if you have any questions about your rental. ","replyTime":"2022-07-08T11:58:00","review":"Very fast service, was in and out in less than 30 minutes for getting a new unit viewing it and all! Very great customer service! Glad i went with this storage facility!","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"Yvonne R."},{"reviewId":"52846daf-fc5b-4599-9b6a-0265fa512d19","range":0,"rating":5,"reply":"Thanks for the awesome review, Bob! It's great to hear our team was able to provide you with great customer service! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2022-07-06T12:22:00","review":"Great service!","source":"Google","submissionTime":"2022-07-05T00:00:00","userName":"Bob B."},{"reviewId":"69699ebe-ef49-401f-b5e9-2c43d143b3dc","range":0,"rating":5,"reply":"Hello, Bob. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-06-27T10:35:00","review":"Great place","source":"Google","submissionTime":"2022-06-26T00:00:00","userName":"Bob G."},{"reviewId":"ed3a4c2a-1f91-4b91-9ca2-cf5277309a6c","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Mr. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out to us at 888-storage if you need anything!? \n\n","replyTime":"2021-06-05T13:00:00","review":"Great storage place. Its very clean and protected. Not once did I see evidence of rodents or pests. Also, the climate controlled units are awesome.","source":"Google","submissionTime":"2022-06-25T00:00:00","userName":"Mr. L."},{"reviewId":"6a8641ec-58fb-4ab0-a63f-9076c697cbe3","range":0,"rating":5,"reply":"Hi Shannon!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 620-2040 or stop by the facility! ","replyTime":"2022-06-25T10:35:00","review":"Super helpful thank you!","source":"Google","submissionTime":"2022-06-24T00:00:00","userName":"Shannon C."},{"reviewId":"37e2b494-e0a9-44f0-93b4-7fac8d6101c1","range":0,"rating":5,"reply":"Thank you for the kind remarks, Steve! We're so happy to hear we have your recommendation! We are happy to help with any storage needs at 888-storage.","replyTime":"2022-06-22T16:53:00","review":"Nothing but good things to say. I would recommend this business to everyone","source":"Google","submissionTime":"2022-06-22T00:00:00","userName":"Steve P."},{"reviewId":"eefc6c78-8d2e-4a12-a087-723e9842f1f0","range":0,"rating":5,"reply":"Thank you for the review, Drew! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-06-17T08:48:00","review":"Best experience I’ve had with a storage place. Very pleased","source":"Google","submissionTime":"2022-06-16T00:00:00","userName":"Drew K."},{"reviewId":"6be4f641-472e-4cf5-abd7-441d04eb948b","range":0,"rating":1,"reply":"We're sorry to hear this, Gail Delong, but do appreciate your feedback. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage if anything comes up!","replyTime":"2022-06-15T09:52:00","review":"HUGE RIP OFF!  Rented a 7x10 3 months ago for $86 per month. Without giving us notice this month raised the rent and charged our credit card for $140. Their explanation was “an algorithm” is used periodically to determine rates. Usury at its finest in an economically hard time!","source":"Google","submissionTime":"2022-06-14T00:00:00","userName":"Gail D."},{"reviewId":"caa8675c-8501-4072-ac78-0f98a2f3becb","range":0,"rating":3,"reply":"Hi Judi, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?\n","replyTime":"2022-06-12T07:28:00","review":"The space is clean and reasonably lit. Access is easy. My only issue is with pricing and costs. The rates increase about every 6 months and my last increase was over $100 per month or close to double the previous rate. That seems to be a bit of price gouging.","source":"Google","submissionTime":"2022-06-11T00:00:00","userName":"Judi F."},{"reviewId":"3cd1c1e1-ee11-4c61-9227-59a4a1f3ff8d","range":0,"rating":1,"reply":"Esjastad, thank you for your feedback. We understand the frustration of rate increases and are sorry to hear that you are unhappy. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. The value of our units changes from month to month based on market values. We adjust rates periodically to reflect the current value.  Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.","replyTime":"2022-06-06T11:42:00","review":"Too bad each review is for each location individually, this company is horrible, look at consumer affairs for a better picture of their bad business than these paid for google reviews.\n\nThis company is sleazy, will raise your rent several times in a short period.  I started my rental until at $150 and within 16 months I was paying $450.\n\nStar far away from this trash company, wish I could replicate this post to all their locations.  Just learned to not trust google reviews that much.  Look for generalized reviews of a company not individual locations","source":"Google","submissionTime":"2022-06-05T00:00:00","userName":"esjastad"},{"reviewId":"60ef0e28-adce-4654-b244-83810712e9a5","range":0,"rating":5,"reply":"Thanks for the awesome review, Stanley! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2022-05-31T10:11:00","review":"I have nothing but great things to say about renting a unit at the Extra Space Storage located in King City Oregon.  The manager was very, very helpful and professional!   I would give her the highest of commendations!","source":"Google","submissionTime":"2022-05-30T00:00:00","userName":"Stanley S."},{"reviewId":"196abffc-ee23-4fdd-aa6b-edf837cac74c","range":0,"rating":5,"reply":"Thank you for recommending us, Dianne! We're committed to providing excellent customer service and friendly staff. We think Tammie and Tesla are great too! Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-05-29T11:54:00","review":"GREAT SERVICE AND FRIENDLY STAFF WITH A SMILE. HIGHLY RECIMMEND THIS LOCATION. TAMMIE AND TESLA ARE THE BEST!!","source":"Google","submissionTime":"2022-05-28T00:00:00","userName":"Dianne J."},{"reviewId":"468101e7-8fb8-43a2-afb9-e9f90dcf803f","range":0,"rating":5,"reply":"Thank you for your feedback, Cheryl! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-05-24T09:49:00","review":"I use this facility to store things that I can  not find space for at home. It is always clean and temperature and humidity  controlled. So I know my things will be safe and well cared for.","source":"Google","submissionTime":"2022-05-23T00:00:00","userName":"Cheryl J."},{"reviewId":"74c93dc6-144e-4436-94f1-b4774de8ea42","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Glen. We're committed to being your go-to stop for all your local storage needs! We're committed to providing excellent customer service and reasonable prices. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-05-22T08:34:00","review":"Great facility, customer service and reasonably priced.","source":"Google","submissionTime":"2022-05-21T00:00:00","userName":"Glen B."},{"reviewId":"040e5355-468b-4d89-8eee-6d8794541d8c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Mary! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2022-05-16T08:46:00","review":"Great experience!  Easy check in. Very friendly service.","source":"Google","submissionTime":"2022-05-15T00:00:00","userName":"MARY B."},{"reviewId":"32d1d676-e62a-402b-ba74-03cc9cf6e9ef","range":0,"rating":5,"reply":"Thanks for the awesome review, Issac! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2022-05-03T09:22:00","review":"Best storage facility ive had the pleasure of interacting with ... ???????????????","source":"Google","submissionTime":"2022-04-30T00:00:00","userName":"issac k."},{"reviewId":"4ec8fe65-3a49-4ba4-a48e-c890c142bc6c","range":0,"rating":1,"reply":"Jen, Thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2022-04-30T17:23:00","review":"Moved out early, can't event get a prorated amount. Find a new storage locker to go rent from.","source":"Google","submissionTime":"2022-04-29T00:00:00","userName":"Jen B."},{"reviewId":"d7522cf0-c5a9-420e-bf3d-fa1a22e3d736","range":0,"rating":4,"reply":"Hi Katie, your feedback is appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please feel free to contact us at (503) 620-2040 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\n","replyTime":"2022-04-25T11:57:00","review":"The facility is very clean and well maintained and you can access it 24 hours a day. Only downside is that it's hard to get someone on the phone if you have a questions and it's a little pricey.","source":"Google","submissionTime":"2022-04-25T00:00:00","userName":"Katie"},{"reviewId":"7f602c56-9f7c-4983-95d9-b9058a5d1200","range":0,"rating":5,"reply":"Thanks for the awesome review, Kristall! We are glad Tesla was amazing and made your move a little bit easier. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2022-04-17T10:52:00","review":"Tesla was amazing and made relocating to Oregon from Calabasas, CA way easier. I had to downsize from all the space I had back home and extra space storage is definitely helping me with that","source":"Google","submissionTime":"2022-04-16T00:00:00","userName":"kristall p."},{"reviewId":"7ff521ac-8617-408f-9b58-44b5a54eda0e","range":0,"rating":5,"reply":"Thank you so much for the great review! It means a lot to our team, Anna. We're thrilled you had a positive experience with Tesla at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-04-17T13:25:00","review":"Got help from Tesla today and she was just wonderful. Couldn’t have asked for better service. She was a delight to talk to and was very kind. Prime example of what customer service should look like.","source":"Google","submissionTime":"2022-04-16T00:00:00","userName":"Anna R."},{"reviewId":"5cfe4efb-73dd-4ce5-89b7-60ef48fe55fb","range":0,"rating":4,"reply":"Thank you for being a loyal customer, Gino. Security is our top priority and we appreciate that you have trusted us with your belongings! Please call us at (301) 620-8833 if you have any questions!","replyTime":"2022-04-15T16:06:00","review":"We used extra space storage for many years. It was expensive but extremely secure.","source":"Google","submissionTime":"2022-04-15T00:00:00","userName":"Gino H."},{"reviewId":"c0275805-4615-4db3-b91d-ba3a975eef70","range":0,"rating":5,"reply":"Thanks for the positive review, Ms! We are glad you had a great experience with Tammie. Please call us at (301) 620-8833 if you have any questions! ","replyTime":"2022-04-15T16:07:00","review":"Great facility!  Easy to work with.  Tammie is amazing!","source":"Google","submissionTime":"2022-04-15T00:00:00","userName":"MS C."},{"reviewId":"ec4b661a-2c63-4db3-94ac-5099b6233eb8","range":0,"rating":5,"reply":"Hello, Carrie. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-04-14T10:07:00","review":"Great communication and understanding of my needs","source":"Google","submissionTime":"2022-04-13T00:00:00","userName":"Carrie P."},{"reviewId":"696b9644-acc3-4320-b210-2d7f1a9aab4e","range":0,"rating":5,"reply":"Thank you for the review, David! We are so glad you had a positive experience with Extra Space. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-04-05T15:28:00","review":"They girl helping me was beyond fantastic love seeing her and talking to her when I go","source":"Google","submissionTime":"2022-04-05T00:00:00","userName":"David S."},{"reviewId":"0d3015d8-4970-4005-8867-125a92e7c5a3","range":0,"rating":1,"reply":"Danielle, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2021-02-01T10:50:00","review":"The staff are all great.  The company and whoever makes the decisions on rent and rent increases has got to be the greediest man alive.  I switched to a way smaller unit 3 months ago to save money due to the increases every couple months.  Now I just got a letter increasing in one month from 152 up to 221.  That is quit a large increase all at once.  I am moving out and will not ever be renting a unit here again.  The same unit I rent advertises on line for 132 a month.","source":"Google","submissionTime":"2022-03-31T00:00:00","userName":"danielle s."},{"reviewId":"f6a4c4ff-b8d5-4632-9cff-88d981a1c5e7","range":0,"rating":5,"reply":"Thank you, Hide. We're thrilled you had a positive experience at Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2022-03-29T17:18:00","review":"Tammie gives perfect advice on what would be stored  and I’m excited to continue to rent here","source":"Google","submissionTime":"2022-03-29T00:00:00","userName":"Hide N."},{"reviewId":"9798a436-4f8c-4b29-9ae0-677e36511ed4","range":0,"rating":5,"reply":"Hi Renée, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office if you need anything.","replyTime":"2022-03-27T15:55:00","review":"Seamless & friendly service from Tesla, the leasing agent I worked with. Thank you for helping to make my transition out of the military as smooth as possible!","source":"Google","submissionTime":"2022-03-27T00:00:00","userName":"Renée"},{"reviewId":"e8289377-2f51-4c99-8d5b-afc94d4adb34","range":0,"rating":5,"reply":"Thank you for your review, Dana. We are happy to hear our team has been friendly and always engaging with you. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-03-27T08:29:00","review":"The Ladies there are always friendly and engage with me and my craziness!\n\nMakes going to storage fun! Is that a thing?","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"Dana B."},{"reviewId":"8a743504-3b22-46e6-9ccc-16bc3d13033b","range":0,"rating":5,"reply":"We're grateful for your rating, Angela. Call us at (503) 620-2040 if you have any questions or need assistance with your rental! ","replyTime":"2022-01-05T10:33:00","review":"Friendly, clean and close to home.","source":"Google","submissionTime":"2022-03-22T00:00:00","userName":"Angela D."},{"reviewId":"20971db1-198e-43dd-a3ac-2af73c136dee","range":0,"rating":5,"reply":"Hello, Desi. Thank you for the review. We're so glad Tesla could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-03-05T12:17:00","review":"Tesla was super helpful and made the whole shopping for a storage unit super easy. Thanks, Tesla!!! ???? the facility is also clean.","source":"Google","submissionTime":"2022-03-05T00:00:00","userName":"Desi P."},{"reviewId":"487525f9-33c3-4f3c-b8dc-bf542d9b92e9","range":0,"rating":5,"reply":"Hi Tiktac, thanks so much for your review! We work hard to meet the expectations of our customers, and we're happy to hear Tesla hit the mark for you! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2022-03-04T13:34:00","review":"Is it weird I love my storage unit?\nEveryone you pass waves, it’s open until 10pm which helped me choose them for sure.\nTesla in the office is super nice. I walked in with no idea what I was doing and she made sure to go over everything and leave no question unanswered.\nThey’re a little more pricey then a few others I looked up, but they’re so worth that extra bit.\nThey let you use your own lock if you have one or they have them there to buy!","source":"Google","submissionTime":"2022-03-04T00:00:00","userName":"TIKTAC"},{"reviewId":"b2a99c69-b222-49b6-aeac-cebbb280ad04","range":0,"rating":5,"reply":"Hi Chayse, thank you for your review. We're glad Jorge was able to help! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-11T15:07:00","review":"Tesla was very helpful cutting my lock when I lost my key. Very good staff and a great place for storage.","source":"Google","submissionTime":"2022-02-28T00:00:00","userName":"Chayse B."},{"reviewId":"e54bdae1-b890-4332-9bc3-b772d2438902","range":0,"rating":5,"reply":"Thanks, Rick! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Tesla was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-02-25T09:16:00","review":"Tesla was awesome and professional. Was quick and painless. She showed me and verified the size unit I needed and had me out the door quickly.\nThank you\nR Woodard","source":"Google","submissionTime":"2022-02-24T00:00:00","userName":"Rick v."},{"reviewId":"c94b4688-05c1-47e0-9397-a993b08cc0a4","range":0,"rating":5,"reply":"Thank you for recommending us, Jesse! Providing renters with clean and secure facilities is our top priority. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-21T11:31:00","review":"Clean and secure storage facility. Highly recommended after 4+ years of renting with extra space.","source":"Google","submissionTime":"2022-02-21T00:00:00","userName":"Jesse L."},{"reviewId":"5447756b-ec23-48ce-9ff6-ae9bcdad8bc6","range":0,"rating":5,"reply":"Hi Rebecca, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2022-02-21T08:58:00","review":"Everyone was very helpful and even let me know a couple times when I forgot to lock my unit. Very clean and professionally run business.","source":"Google","submissionTime":"2022-02-20T00:00:00","userName":"Rebecca P."},{"reviewId":"ed0d8085-3707-4cc2-95c6-b5198b389343","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Laura! We are so glad Tesla could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-02-19T15:36:00","review":"Don’t have what I need now but Tesla was kind and showed me other options. I would come back if I need something else thank you again","source":"Google","submissionTime":"2022-02-19T00:00:00","userName":"Laura S."},{"reviewId":"f1953026-74aa-4d0d-ad95-0709ce4ac5a7","range":0,"rating":5,"reply":"Thank you for your feedback, Bret! Providing renters with clean and secure facilities is our top priority. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-17T12:27:00","review":"Kept clean and safe","source":"Google","submissionTime":"2022-02-17T00:00:00","userName":"Bret L."},{"reviewId":"5ed3233a-0d12-452a-a76e-6dc1ed1a975b","range":0,"rating":5,"reply":"Hi Jaron, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-02-12T12:30:00","review":"So far great experience.  The unit and building were clean and the person who greeted us was nice and showed us where the storage unit was located.","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Jaron C."},{"reviewId":"6304da8b-faef-41a1-a759-f40d84e834a3","range":0,"rating":5,"reply":"Jeanie, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage! Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-02-13T11:35:00","review":"Finally fixed there bathroom..","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Jeanie B."},{"reviewId":"afb99ccf-7817-491e-8c04-3ded980c983a","range":0,"rating":5,"reply":"Hello, Brian. Thank you for the review. We're so glad we could meet your storage needs. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-02-10T15:42:00","review":"Great service!","source":"Google","submissionTime":"2022-02-09T00:00:00","userName":"Brian C."},{"reviewId":"de6d172d-055a-4b6f-a6db-1a2a689d4b65","range":0,"rating":5,"reply":"Thank you for your feedback, Robert! Providing renters with clean and secure facilities is our top priority. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-07T11:44:00","review":"The storage unit is secure, accessable and clean.  This is exactly the service I need.  Thank you so much.","source":"Google","submissionTime":"2022-02-07T00:00:00","userName":"Robert P."},{"reviewId":"9ab27b51-b757-4631-a57d-bf5951307dbb","range":0,"rating":5,"reply":"Thank you for the kind remarks, Rhonda! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-02-07T17:03:00","review":"Great place clean only used for a short time but highly recommend","source":"Google","submissionTime":"2022-02-07T00:00:00","userName":"Rhonda G."},{"reviewId":"bf04bf2d-0bab-400e-be9b-361d9bea5407","range":0,"rating":5,"reply":"Hi Tom, thanks for leaving a rating! We’re happy to hear you had a great experience! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-02-18T01:48:00","review":"Very nice operation,we had no problems,great customer service","source":"Google","submissionTime":"2022-02-04T00:00:00","userName":"Tom"},{"reviewId":"fc2a44c2-7f8b-470f-8a51-c32fa64260b3","range":0,"rating":5,"reply":"Hi David, thank you for your review. We're glad Tammie helped make it easier! Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-02-03T09:34:00","review":"Moving is stressful!  I hate paperwork (and moving!)  Tammie helped make it easier!  Thank you very much!!!","source":"Google","submissionTime":"2022-02-03T00:00:00","userName":"David N."},{"reviewId":"19accdb9-6ade-4ec8-93f1-14c90df68f33","range":0,"rating":5,"reply":"Hi Anton, Thank you for the great review! We are happy to hear Tesla was knowledgeable, professional, and able to show you our different-sized units. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2022-01-31T16:47:00","review":"Stopped by needing to check out pricing and different size storage units. We were helped by Tesla who was very knowledgeable and professional. She was great to work with!","source":"Google","submissionTime":"2022-01-31T00:00:00","userName":"Anton R."},{"reviewId":"de551496-16c9-4ce1-85aa-9986e75bce1b","range":0,"rating":5,"reply":"Hi Nick, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tesla! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-02-02T15:00:00","review":"Went in to inquire about renting a unit. Tesla was very helpful and knowledgeable. She made me feel very comfortable and confident about renting at this Extra Storage. She made sure I was getting the unit that best suited my needs. I feel good about spending my money here. The facility was clean and nice looking. Top notch location with top notch employees.","source":"Google","submissionTime":"2022-01-31T00:00:00","userName":"Nick D."},{"reviewId":"6e484511-6d50-4d45-91ee-18f718cc9e52","range":0,"rating":5,"reply":"Hi J, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n ","replyTime":"2022-02-02T10:41:00","review":"So far it’s good. Easy renting. Nice clean units","source":"Google","submissionTime":"2022-01-31T00:00:00","userName":"J K."},{"reviewId":"1e9c95a9-c82c-4edd-912b-20a572028ed0","range":0,"rating":5,"reply":"Thank you for your feedback, Sarah! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-01-29T14:15:00","review":"Excellent facility and staff! My family has used their services several times and they continue to impress me.","source":"Google","submissionTime":"2022-01-29T00:00:00","userName":"Sarah M."},{"reviewId":"0628eb39-03c1-4cfa-a196-32c77301caf9","range":0,"rating":4,"reply":"Hi Jeff, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-01-30T14:28:00","review":"Clean facility, staff is nice. Rates are a little high, but worth it for the security and service.","source":"Google","submissionTime":"2022-01-29T00:00:00","userName":"Jeff P."},{"reviewId":"a45f5ad6-9f2a-43fe-a024-ea747b8d7772","range":0,"rating":5,"reply":"Hi Deanna, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team is friendly and very helpful. We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-01-22T09:05:00","review":"The place is clean and efficiently managed.  The staff is friendly and very helpful. Prices are comparable to other storage places in the area.","source":"Google","submissionTime":"2022-01-21T00:00:00","userName":"Deanna C."},{"reviewId":"dc82f792-b4be-4f85-81ed-cd0b1eec95c4","range":0,"rating":5,"reply":"Thank you, Steve, for the awesome review! We are glad the cleanliness of our property and the customer service provided by our team met your expectations. We are so grateful for your kind words. Give us a call at 888-storage or stop by the office if you need anything!\n\n","replyTime":"2022-01-09T11:06:00","review":"Nice clean facility, easy access and an incredibly friendly and helpful staff.\nThanks!","source":"Google","submissionTime":"2022-01-08T00:00:00","userName":"Steve M."},{"reviewId":"cacad06d-4fb4-485c-84a7-c52fa4a48882","range":0,"rating":5,"reply":"Holly, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and our facility's cleanliness! We're always here to help with any of your storage needs. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2022-01-07T16:54:00","review":"Awesome place easy to rent clean and affordable","source":"Google","submissionTime":"2022-01-07T00:00:00","userName":"holly b."},{"reviewId":"d8484dcc-e538-4f1e-97a1-edd55c75b365","range":0,"rating":5,"reply":"Thank you for the kind words, Jennifer! We're committed to providing excellent customer service. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad you chose Extra Space! \n","replyTime":"2020-01-02T11:38:00","review":"Wow!  Another great experience at Extra Space Storage.  Amazing service.  Clean facility, well maintained, and really convenient location.  The staff were incredibly with information, options and ideas for storage solutions given our particular needs. Thank you!!","source":"Google","submissionTime":"2021-12-30T00:00:00","userName":"Jennifer B."},{"reviewId":"773210fe-f3c3-48f4-ab68-24fc861071cb","range":0,"rating":5,"reply":"Hi, Bruce. Thank you for your positive review of our Tigard location! Please reach out to (503) 620-2040 if you ever need any assistance. ","replyTime":"2022-01-09T10:37:00","review":"This is the cleanest, most well maintained self-storage location I've ever used and I have used self-storage places from Jacksonville, Florida to Spokane,  Washington with plenty of stops in-between. The staff is awesome and provide top-notch customer service. The rental rates are very fair and the staff goes out of their way to make sure you're getting as good if not better rates than what other equivalent storage locations are charging. Very satisfied and I highly recommend this Extra Space Storage location!!!","source":"Google","submissionTime":"2021-12-28T00:00:00","userName":"Bruce C."},{"reviewId":"766e8bad-f299-4f32-a104-b893154af073","range":0,"rating":5,"reply":"Anita, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-12-27T11:59:00","review":"Easy to sign up online - very helpful at the office when I went to check in and get the lock. Than you for making the process go so smoothly!","source":"Google","submissionTime":"2021-12-23T00:00:00","userName":"Anita B."},{"reviewId":"fa4b8585-6238-41fa-b2db-3163a54e2c2c","range":0,"rating":3,"reply":"Athens, thank you for the review. We will be sure to send your feedback to our management for further review. If there is anything else we may be able to help with in the meantime, give us a call at 888-storage. ","replyTime":"2021-12-27T15:50:00","review":"it's been weeks bruh fix your bathroom or add more bathrooms","source":"Google","submissionTime":"2021-12-21T00:00:00","userName":"Athens"},{"reviewId":"df24400a-930e-4c2d-820f-876a5980f0b7","range":0,"rating":4,"reply":"Valerie, we appreciate your review! We value your feedback and will use it to better serve you in the future. Please don't hesitate to reach out to us at 888-storage if there is anything we can do to assist you in the meantime. ","replyTime":"2021-12-27T15:57:00","review":"great storage place but the bathroom is still out of order and it has been for awhile now not sure who thought it would be a smart idea to have a huge storage company with only one bathroom lol","source":"Google","submissionTime":"2021-12-21T00:00:00","userName":"valerie l."},{"reviewId":"59bd8e0b-4bc6-43d5-9847-b9b6e183d240","range":0,"rating":5,"reply":"Thank you for your feedback, Jeff! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-12-18T17:00:00","review":"SUPER clean and secure. Wish there was lighting inside the units because it gets very dark in there","source":"Google","submissionTime":"2021-12-17T00:00:00","userName":"Jeff C."},{"reviewId":"07544729-4a96-4ff1-bec6-8c079de99378","range":0,"rating":5,"reply":"Thank you for the kind review, Luke. We're glad our team was friendly and able to help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2021-12-17T15:46:00","review":"Awesome service. Friendly staff","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Luke B."},{"reviewId":"2c518336-fb0b-4218-9afa-7aa50d4925d1","range":0,"rating":5,"reply":"Hi Rachael, thank you for your review. We're glad Tammy was super helpful today, was such a pleasure to speak with and made the experience all that much better! Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-12-02T12:23:00","review":"Tammy was super helpful today and was such a pleasure to speak with. She's pretty funny too LOL and that made the experience all that much better!","source":"Google","submissionTime":"2021-12-02T00:00:00","userName":"Rachael A."},{"reviewId":"a06ec47e-1e24-49c0-9c4d-e2959e2284dc","range":0,"rating":5,"reply":"Hi Sonja, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-12-01T18:02:00","review":"Great place if you need extra storage!\nFriendly, professional and clean.","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Sonja"},{"reviewId":"84353e39-fdc3-400a-a9f1-b4705c0ea16d","range":0,"rating":5,"reply":"Hi Mitchell. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tesla! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-11-26T10:54:00","review":"My customer experience yesterday with the on-site Extra Space Storage representative was outstanding.  Her name is Tesla and she was extremely professional, helpful and effective at listening to my storage needs and providing me storage proposal over the phone in a fast and accurate time frame.   It was refreshing to receive the information in such as fast, friendly and truly professional style. The lowest cost average for size and time period!\n\nI received the best deal in town for my storage needs and when I reviewed the on-site facility the unit was so clean it looked as if it was new.\nI learned that this facility is close to ten years old.  I highly recommend Tesla and the King City Extra Space Storage facility.  There is no finer storage space business in the Tri-county area.\n\nThank you Tesla and Extra Space Storage King City for the outstanding customer service and excellently clean storage space.\n\nKind regards,\nMitchell Rehkopf","source":"Google","submissionTime":"2021-11-25T00:00:00","userName":"Mitchell R."},{"reviewId":"7c4a4e65-822e-4732-802d-c3fadc2adae6","range":0,"rating":3,"reply":"Hi Mark, we appreciate you taking the time to leave us your review! From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. We are always looking for ways to improve, we would like a chance to discuss this in detail? Give us a call at (888)-STORAGE or stop by the office.","replyTime":"2021-11-28T15:45:00","review":"The location is clean and mostly looks to be in good repair. They do seem to squeeze every possible dime from customers though.  An 18% price increase for the winter when people don't want to move in the dark/cold/rain is an example.\nMaybe this is common here in the Portland metro and I am just ignorant?","source":"Google","submissionTime":"2021-11-22T00:00:00","userName":"Mark B."},{"reviewId":"f112a53f-9dea-4a11-805f-02ecbed80315","range":0,"rating":5,"reply":"Thanks for the kind words, Susan! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.\r","replyTime":"2021-11-05T13:29:00","review":"Always friendly and super helpful.  Totally recommend!","source":"Google","submissionTime":"2021-11-05T00:00:00","userName":"Susan T."},{"reviewId":"254226cd-4296-4f22-8088-4f62babce0b2","range":0,"rating":5,"reply":"Hi Seth, we sure appreciate you taking the time to leave us your review! We are so happy to hear our team has been kind and helpful. We are glad you had a pleasant experience with Tesla. Feel free to swing by your local office or by calling us at 888-storage for any further assistance!","replyTime":"2021-11-12T08:15:00","review":"Thank y’all so much for being so kind and helpful. Tesla was awesome!","source":"Google","submissionTime":"2021-11-05T00:00:00","userName":"Seth C."},{"reviewId":"794b847f-1511-4a78-ae1d-43d8c77b8bf0","range":0,"rating":5,"reply":"Hello Jennifer, thank you for your positive rating! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions. ","replyTime":"2020-05-23T23:59:00","review":"I recommend Extra Space Storage and had an excellent experience storing my things for the last 18 months.","source":"Google","submissionTime":"2021-10-26T00:00:00","userName":"Jennifer E."},{"reviewId":"c386ffa6-65cf-46eb-9071-f6c96548baed","range":0,"rating":5,"reply":"Hi Robin! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tammie and Tesla. Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2021-10-19T12:14:00","review":"Tammie and Tesla have been great! Tesla showed me where my unit was and I ended up needing to upgrade to a bigger unit and she made it so easy. Everything is clean, well lit and I feel comfortable leaving my stuff here for a bit. Definitely recommend!","source":"Google","submissionTime":"2021-10-18T00:00:00","userName":"Robin M."},{"reviewId":"7da9cab4-4635-4090-8a13-ecf286bd47e1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very courteous and profession.  Space is very clean and very secure.","source":"Google","submissionTime":"2021-10-09T00:00:00","userName":"Terry"},{"reviewId":"520bcdd0-65ee-46ea-92a9-33e9e5cee6f7","range":0,"rating":5,"reply":"Hi Robert, thank you for your recommendation! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-10-06T17:53:00","review":"These are super clean units.  I highly recommend this facility.","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Robert C."},{"reviewId":"654c51df-f6b7-4aa8-aa7f-12497c4897e2","range":0,"rating":5,"reply":"Hi Jose Antonio Izaguirre!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (503) 620-2040 or stop by the facility! ","replyTime":"2021-10-05T10:39:00","review":"It was a good attention, easy explain and walking through!","source":"Google","submissionTime":"2021-10-05T00:00:00","userName":"Jose A."},{"reviewId":"fbc1d0ed-4edc-4a4e-a2da-e4c67ada1a77","range":0,"rating":5,"reply":"Hi Monty, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-10-05T11:48:00","review":"Very clean, accessible facility and friendly staff.","source":"Google","submissionTime":"2021-10-05T00:00:00","userName":"Monty M."},{"reviewId":"7294eff3-4dd2-46c1-9293-b3ba9287ab04","range":0,"rating":5,"reply":"Hi G, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.","replyTime":"2021-09-27T18:00:00","review":"Clean, good location","source":"Google","submissionTime":"2021-09-27T00:00:00","userName":"G S."},{"reviewId":"67509a2e-0de5-4ff7-a5aa-61b7d810059b","range":0,"rating":5,"reply":"Hi Kimley Neth, thank you for your review. We're glad Tesla did a great job at getting you familiar with Extra Space Storage and was still able to figure things out as you went. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-28T10:58:00","review":"Tesla did a great job at getting me familiar with Extra Space Storage and though she explained she had only been there a short time she was still able to figure things out as we went. (:","source":"Google","submissionTime":"2021-09-27T00:00:00","userName":"Kimley N."},{"reviewId":"682493b7-4904-4290-974d-dd9c99e07984","range":0,"rating":3,"reply":"Hi Matt, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2021-09-20T18:21:00","review":"The facilities are great and access is easy. I did notice some new scratches around the lock on my door. I called to ask if my unit is visible on security cameras, but no one has responded.","source":"Google","submissionTime":"2021-09-20T00:00:00","userName":"Matt B."},{"reviewId":"f506bd00-6407-410c-9405-8607401444a0","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jason! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (503) 620-2040 if you need any future assistance.","replyTime":"2021-09-25T14:03:00","review":"Easy, no hassle sign up, registration and move in. Splendid customer service. Couldn't want or expect anything more from a storage rental facility...and the first month is free!","source":"Google","submissionTime":"2021-09-14T00:00:00","userName":"Jason L."},{"reviewId":"d588f236-7b37-4d28-ae43-84bc7761a3ad","range":0,"rating":5,"reply":"Hi Garin, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. \n\n","replyTime":"2021-09-13T10:02:00","review":"Very clean and great customer service!","source":"Google","submissionTime":"2021-09-12T00:00:00","userName":"Garin K."},{"reviewId":"3f0f03b2-5533-4121-b668-fd5fda7c920c","range":0,"rating":5,"reply":"Thank you for the kind words, Heath. We're glad Tesla was able to help! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance.\n","replyTime":"2021-09-11T12:50:00","review":"Tesla was amazing! From the moment I walked in, she was courteous, helpful and an absolute delight! She helped me find moving supplies and brought a smile to my face. Thank you Tesla!","source":"Google","submissionTime":"2021-09-11T00:00:00","userName":"Heath R."},{"reviewId":"f33f1732-1d8f-4d0f-8ecf-43e258db3365","range":0,"rating":5,"reply":"Hello, Denton. Thank you for the review. We're so glad Andrea and Jenny could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-09-11T11:57:00","review":"Andrea and Jenny has been a good customer service when l come in with any problems.","source":"Google","submissionTime":"2021-09-06T00:00:00","userName":"denton f."},{"reviewId":"49262797-8042-40de-bd76-d1f26d56726d","range":0,"rating":5,"reply":"Our team appreciates your rating, Jumping Into Cool. We're glad Tesla was able to assist you with your self-storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-08-25T10:35:00","review":"I have rented a space here for a couple of years. The whole place is very clean and easy to use. Tesla, at the front desk, was very helpful, knowledgeable and professional but friendly. She actually put a smile on my face and I left knowing my items were in good hands.","source":"Google","submissionTime":"2021-09-03T00:00:00","userName":"Jumping I."},{"reviewId":"e42e21d8-98e1-4f05-a236-70d62782030f","range":0,"rating":5,"reply":"Thank you, Carmen. We're thrilled you had a positive experience renting with Tammie! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2021-09-03T14:12:00","review":"Thank you for your excellent customer service ?? Best storage company in town Tammie explained all the details which I love and appreciate","source":"Google","submissionTime":"2021-09-03T00:00:00","userName":"Carmen"},{"reviewId":"0dbe180c-5bb3-4cd1-bfaa-acb39506761e","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Annie. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at 888-storage to discuss any of our other available units in your area. We'd be happy to find something that meets your storage need as well as your budget.","replyTime":"2021-09-30T15:44:00","review":"Very expensive for people on a budget. But once they have your stuff you're locked in Forever.","source":"Google","submissionTime":"2021-09-02T00:00:00","userName":"Annie A."},{"reviewId":"ac6ebf23-6e7f-4b7f-a2c2-c503e2ab45cd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I’ve been fortunate enough to have trusted this site with a lot of personal belongings.\nRecently, I had to add another, much larger unit, and Tesla was amazing at finding me the right size, in the right location, at the right price.\nDo yourself a favor, and use this professional company for your belongings.","source":"Google","submissionTime":"2021-08-21T00:00:00","userName":"Debra S."},{"reviewId":"4125631a-3311-4e22-951f-a3fc6a9009f0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great place. Just what we needed.\n\nJim and Belinda","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Belinda B."},{"reviewId":"3165692f-9e67-46c4-8b6b-ad4641fb503a","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Very clean and secure. Well lighted and easy access. Staff friendly and helpful. Expensive but to be fair probably comparable to others. I would recommend this place to others.","source":"Google","submissionTime":"2021-08-16T00:00:00","userName":"Sean M."},{"reviewId":"684d7e39-264c-4973-9fb6-e38052dc2a7f","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Brittany! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-12-12T12:02:00","review":"I enjoy this company and location. I've used them 3 times over the past few years and they are great.\n\nProbably my last time using them and that location.\nI moved out of state, but they are great!!!\nComplete life savers so many times over the last 4 years.\nHighly recommend","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"Brittany Y."},{"reviewId":"825a9697-9ec5-4131-b758-9a8fc19821c6","range":0,"rating":5,"reply":"Thank you for the kind words, Rylee! We're committed to providing excellent customer service. We're glad Bri and her team were helpful, kind, and on top of everything! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-07-18T08:52:00","review":"Great service, easy to set up, easy to cancel, had carts available for moving in and out which cut the time and effort in half. Management and trainee, Bri, was very helpful, kind, and on top of everything! Highly recommend this storage facility.","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"Rylee D."},{"reviewId":"0b2c959f-45e7-4279-bcff-a57302a1eef5","range":0,"rating":5,"reply":"Hello, Shel'ka! Thank you so much for taking the time to leave your detailed review of your experience with us. We are thrilled to hear that you had an awesome experience from the beginning to end and the storage facility meets all of your expectations. If you need anything in the future, feel free to stop by or call us at 888-storage!\n","replyTime":"2021-09-09T11:52:00","review":"I had a great experience renting a storage unit from Extra Space Storage. I always appreciate speaking to a person but their website is user friendly. I started by going to their website and figuring out what size storage unit I would need and glean whatever info I could online. Once I had the basic information, I chose to call and speak to someone even though I did notice they had special online deals. I phoned and received excellent customer service from the employee (I had written everyone’s name I connected with at extra space but can’t find the paper). He (the employee) over the phone was patient and informative. It was refreshing because it was my first time renting a storage unit and I had a fair number of questions. Another couple of nice things was that he gave me the on-line price even though we completed the transaction over the phone and he included a free lock since I didn’t have one. I received all confirmation info via email and also signed up for text message alerts.\n\nAt the storage location, I found that getting past the gates was easy and user friendly using the code and found the entire property very clean and safe. I found my unit number and the lock was inside the unit - they had it zip tie style sealed that was easily broken by the renter (me) without needing scissors. Also, the lock was new in the package but they had already cut open the package which I thought was very thoughtful and professional - I didn’t even think to bring scissors so that was a nice touch for sure. I could see it was a new lock but they opened just enough for me to be able to get it out with ease.\n\nThe unit was clean, there weren’t any dolly’s/carts available in that building but I looked in the closest adjacent buildings and eventually had to find a staff member to inquire if they had any. I remembered driving in seeing a staff member washing the outside of some storage units and found her again. I asked about dolly’s/carts and she reported that I should check a building nearby as they have been short (bc folks have been taking them from the complex and several have been broken). She noted that more have been ordered and they’re awaiting more hopefully in a week to arrive. I found a couple of carts and took one to use while at the storage complex. I returned the cart and was on my way after closing up my storage unit. You need your code to get out as well.\n\nEvery time after I accessed the unit, I found it to be clean, orderly, safe and overall a great experience. If I ever need to use a storage unit again, I’ll definitely look to rent with this company again. Thank you!","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"Shel’ka M."},{"reviewId":"b017c445-5592-4c44-82eb-1ce031ce3ba4","range":0,"rating":3,"reply":"Hi I Erbs, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. If you have some questions or would like to discuss it in detail, please give us a call at 888-STORAGE. \n","replyTime":"2021-09-09T10:36:00","review":"The folks who run this place are great,  very friendly and helpful. I moved out because of the constant rental increases. After four years they raised the rent o er $250.00! It got ipto over $535 @ month\nI mived into another facility and I'm saving over $200 @ month.","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"I E."},{"reviewId":"4ca5917c-571e-4125-8c0a-5ff21cbfd067","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very clean complex, wonderful customer service and quick process of renting. Tesla was great showing us the 2 units that we were interested in and even grabbed measuring tape to help us measure the ceiling height.\nTammie was awesome for helping with our decision making. Overall a very positive experience. Thank you!","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Sylvia S."},{"reviewId":"b6ae280f-69de-4758-9995-0561e3bb631c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"They where good help thank u","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Jimmy A."},{"reviewId":"f7c133be-0237-4d8f-b3ff-7234cb252114","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We walked in and Jessica (I think she said was her name) was alone in the nice air conditioned lobby. I had my newborn and crazy 8yo and husband. She was so patient with our loud family and complimented the baby which I love hearing. She showed us two available units so we can see the difference. She sold us. She was great to chat and relate with. She's a great face for the company.","source":"Google","submissionTime":"2021-07-17T00:00:00","userName":"Leslie G."},{"reviewId":"48d45ee3-0bce-43db-9f4f-4a7b322aa18d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Bri helped us rent our storage unit. She was fast, efficient & super helpful. Great customer service! Thank you!","source":"Google","submissionTime":"2021-07-14T00:00:00","userName":"Kris “."},{"reviewId":"6103727b-8f5a-40e2-b5ba-1f5bef9c1bfd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Clean and safe","source":"Google","submissionTime":"2021-07-09T00:00:00","userName":"Georgina S."},{"reviewId":"01ba3017-5ef0-45ee-81be-5f985f921d3e","range":0,"rating":5,"reply":"Thank you for your feedback, Cindy! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage!","replyTime":"2021-07-01T14:51:00","review":"Very easy to rent a space, downsize and move out!  Pleasant and helpful staff.  The rental costs were reasonable and didn't increase as much as other storage unit facilities like Public Storage.  The facility was always clean, the security gate always working!  Thank you!","source":"Google","submissionTime":"2021-07-01T00:00:00","userName":"Cindy M."},{"reviewId":"2feae5d6-050e-401d-ac02-66001adb6a0e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Bri helped me with the process and she was super friendly.\n\nThe facility is very clean and definitely recommend it.","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"Kazem A."},{"reviewId":"9bcac069-3a0a-4bbb-93a2-7272cb8bf540","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Super clean easy access really friendly personal service. Competive prices.","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"Me T."},{"reviewId":"c060b3c6-897a-42ef-870d-c646c519347e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Amazing help. Answered all our questions. Great customer service and even helped us find movers. A++","source":"Google","submissionTime":"2021-06-23T00:00:00","userName":"James P."},{"reviewId":"b344cabc-7277-4f4e-8549-405b75192fb1","range":0,"rating":5,"reply":"Hi Kimberly. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Danae. We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2021-04-23T11:06:00","review":"Danae did an absolutely splendid job helping me today. I had a lot of questions and she was extremely helpful and patient. Danae got me all set up with everything I wanted and needed; she did a wonderful job explaining things and was very accommodating. Very pleasant and professional. Thank you so much!\n\nAbove was in reference to my first encounter with extra space storage. Today I write about my most recent encounter a few days ago.\n\nI had tried to call during the noon hour and it went to voice mail. Danae called me back soon after and was super helpful! She took care of everything quickly and efficiently and was very pleasant. Hold on to her you guys! She is so wonderful and I feel very confident when I call and she helps me with whatever I need.","source":"Google","submissionTime":"2021-06-15T00:00:00","userName":"kimberly w."},{"reviewId":"fdb99a14-5fb7-44b2-a263-1aa6f5625021","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Bri was helpful and a pleasure to talk to. She made sure to get me the best sale they have and was easy to deal with!\nThanks Bri :)","source":"Google","submissionTime":"2021-06-14T00:00:00","userName":"Hasan B."},{"reviewId":"77872bcd-2ed8-491f-a568-b247b264e915","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Received a courtesy call to inform me that my monthly payment hadn't gone through.  My debit card was lost and had to be deactivated.  The call was to allow me to make a payment with an alternate card to avoid a late fee.  The gal I spoke with was very friendly and was very helpful in helping get it squared away.  I appreciated the call to avoid a late fee.  I also appreciated an actual call instead of just an email.  My overall experience with Extra has been good. The staff is friendly and thoughtful.  The facility is kept clean and well maintained.","source":"Google","submissionTime":"2021-06-10T00:00:00","userName":"James H."},{"reviewId":"3af59762-b85a-4eb7-8dc3-e8866f27924f","range":0,"rating":5,"reply":"Thank you for the kind words, Mazapanno1! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-06-15T08:44:00","review":"New receptionist Bri, very cool, great service","source":"Google","submissionTime":"2021-06-10T00:00:00","userName":"MazapanNo1"},{"reviewId":"8921fd71-d80d-4faa-b9bd-71b00e075834","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I went in today to get a phew prices and get some information on storage units and me and my brother ended up renting, great service, bri was really nice definitely recommend!","source":"Google","submissionTime":"2021-06-10T00:00:00","userName":"brittney c."},{"reviewId":"a73cf55b-49b5-446d-8dfa-7de523477bb7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great experience!  Easy to rent and get to!","source":"Google","submissionTime":"2021-06-08T00:00:00","userName":"Matthew N."},{"reviewId":"851c5287-9909-4f79-a651-53d5aa891a9b","range":0,"rating":5,"reply":"Duncan, we are so happy to hear that Briana could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2021-06-07T12:25:00","review":"Briana was super helpful in setting me up with a storage unit that not only fitted my needs but was decently priced! Didn’t try to up sale me or anything like that. Highly recommend and can’t wait to use there storage.","source":"Google","submissionTime":"2021-06-07T00:00:00","userName":"Duncan M."},{"reviewId":"ecc704b6-b42b-4c76-9898-8dd37b2108f6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Bree, was great. She made the process simple and explained eveything clearly. I highly recommend Extra Space Storage.","source":"Google","submissionTime":"2021-06-03T00:00:00","userName":"Rich S."},{"reviewId":"ceae79a9-fedf-4a59-982d-70232d248bb0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great service. The workers were friendly and very helpful! I appreciate their willingness to help!","source":"Google","submissionTime":"2021-06-03T00:00:00","userName":"Brant M."},{"reviewId":"d3420fdf-855a-4e42-ad58-6e6b1df81bf6","range":0,"rating":5,"reply":"Hi Lorena, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Give us a call if you have any questions.\n","replyTime":"2021-06-05T15:26:00","review":"Super clean ! Nice staff !!!! Thank you Tammie for helping me out !","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Lorena S."},{"reviewId":"80000028-ecbc-4d0b-9fe8-21e5a4eb2d86","range":0,"rating":5,"reply":"Hi Destynee, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-10-04T07:44:00","review":"They were very friendly and very helpful when assisting me. They were very accommodating when I needed to bring a uhaul box in for my items and were willing to assist me as much as they were able in making sure I would be able to place the u-box onto the property despite limited space for it to be stored.\nI would definitely use extra space in the future should I need a storage unit again.","source":"Google","submissionTime":"2021-05-29T00:00:00","userName":"Destynee W."},{"reviewId":"55cecc81-d627-4e0f-bcaa-fbf5ca7584bf","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Kronixul. We're committed to being your go-to stop for all your local storage needs! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-05-26T16:02:00","review":"I know I posted a review already but seriously. This place is so much better than my last storage. 10/10 EES!! ??","source":"Google","submissionTime":"2021-05-29T00:00:00","userName":"Kronixul L."},{"reviewId":"059608dc-e714-418b-b5ed-35d5ba171a87","range":0,"rating":5,"reply":"Thank you for the kind remarks, Jake! We're so happy to hear we have your recommendation! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-05-29T15:23:00","review":"Been a long time client of the Extra Space Storage facility and have never had anything short of amazing service from both management and staff. Would highly recommend","source":"Google","submissionTime":"2021-05-29T00:00:00","userName":"Jake R."},{"reviewId":"0bf5288b-16cc-4c4e-8b5e-58890c38b00e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Danae at Extra Space Storage in King City went above and beyond to help me get another unit rented. Her customer service was exemplary! Amazing phone etiquette and so helpful! Thanks, Danae!","source":"Google","submissionTime":"2021-05-28T00:00:00","userName":"braunhb"},{"reviewId":"e283b4e3-9ed2-4dfb-8ee4-551cebbea875","range":0,"rating":5,"reply":"Hi Landon, thank you for your review. We're glad Danae helped you with your issues. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-06-01T14:26:00","review":"Cannot express enough how much danae helped me with my issues. She deserves a raise. I didn’t plan on posting this review but she deserves the recognition. Hopefully, people will see and understand that extra space is the place to go!","source":"Google","submissionTime":"2021-05-26T00:00:00","userName":"Landon L."},{"reviewId":"c9561503-1ec0-47f9-9467-e1f987a25060","range":0,"rating":5,"reply":"Hi Katie, thank you for recommending us. We're glad Danae was beyond helpful, answered every one of your questions, and was extremely professional. Stop by our office if you need assistance or have any questions. ","replyTime":"2021-06-01T14:23:00","review":"I can truthfully say that Danae was beyond helpful. she answered every one of my questions. She was extremely professional and I definitely recommend Extra Space!","source":"Google","submissionTime":"2021-05-26T00:00:00","userName":"Katie R."},{"reviewId":"8a6562a6-761c-4a3a-bbf9-9d4087693e4e","range":0,"rating":5,"reply":"Our team appreciates your review and feedback, Mark! Thank you for taking the time to share your experience with us. Providing renters with clean and secure facilities is our top priority. We're so glad to hear that we were able to meet your storage needs. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-04-17T10:58:00","review":"Extra Space Storage is my new first choice. I haven't needed to store anything for a while. When I recently did need a storage unit, I found Extra Space Storage with a Google search and gave them a call. The woman I spoke with was kind and helpful. Really made the process easier. When I arrived at the Tigard location, I was greeted by another kind young woman who, again helped make the process much easier. Moving is never as easy as we'd like. When you need a safe, clean, climate controlled place to store important items, I absolutely recommend Extra Space Storage.\nUpdate: Want to give a special shout out to Danae at the Tigard location. Every time I see her, she's busy caring for the place. Still, she always has time to help when I need it. Thank you Danae!","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Mark K."},{"reviewId":"a4f47c3d-8dbc-45c5-9b9a-5be29aeaea1e","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Allen! We are so glad Danae could meet your storage needs. Thank you for choosing Extra Space Storage.??Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-18T14:55:00","review":"The employees I’ve spoken to were generous, kind, clear and concise. Danae was a pleasure to speak to and explained everything I needed to know in perfect detail! You have an amazing staff behind your company and I’m glad to have chosen Extra Space Storage!!","source":"Google","submissionTime":"2021-05-15T00:00:00","userName":"Allen K."},{"reviewId":"adc8ae70-4deb-4e6a-8d59-34202d6781c5","range":0,"rating":5,"reply":"Thank you for the kind words, Case! We're committed to providing excellent customer service. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-06T10:57:00","review":"They are always so helpful in every way! Great customer service!!","source":"Google","submissionTime":"2021-04-20T00:00:00","userName":"Case C."},{"reviewId":"8f0e63e1-c926-4c94-88cd-27e7de892d3a","range":0,"rating":5,"reply":"Hi Josh, your recommendation to friends and family is the best compliment that we can receive! Thank you for recognizing Tammie for her customer service. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.\n","replyTime":"2021-04-17T15:28:00","review":"Thank you Tammie for all of your assistance today. You were a huge help!! I would recommend your Extra Space Storage location to anyone looking for a great place to store their items. I was really happy with our experience today.\n\nAgain, thank you Tammie!!","source":"Google","submissionTime":"2021-04-13T00:00:00","userName":"Josh P."},{"reviewId":"ac1a0525-f4bf-4f36-b38c-3cd617c57685","range":0,"rating":5,"reply":"Thank you for the kind words, Ashley! We're committed to providing excellent customer service. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!\n","replyTime":"2021-04-17T10:46:00","review":"Amazing customer service","source":"Google","submissionTime":"2021-04-12T00:00:00","userName":"Ashley A."},{"reviewId":"4afc7e90-ab32-4331-8cf2-f28193bc4cf4","range":0,"rating":5,"reply":"Hi John, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jorge! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-04-15T12:40:00","review":"Jorge does a great job helping finding solutions.","source":"Google","submissionTime":"2021-04-11T00:00:00","userName":"John F."},{"reviewId":"fe66e7e4-a722-4f3d-9248-cdaa90053690","range":0,"rating":5,"reply":"Hi Kevin. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tammie! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2021-04-12T18:53:00","review":"Tammie was incredibly helpful in getting me quickly signed up, and then when I unexpectedly learned that the space was not needed, I phoned her a few hours later and she was polite and very generous, and allowed me to cancel my reservation and contract. Difficult to express how grateful I am for such kindness and understanding. But she's super!","source":"Google","submissionTime":"2021-04-07T00:00:00","userName":"Kevin S."},{"reviewId":"1b0343cb-fd99-4094-a767-13617c8d6855","range":0,"rating":5,"reply":"Hi Rikki, thank you for your review. We're glad Danae made the process a breeze and quick, was easy to talk to, and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-14T08:13:00","review":"Danae made the process a breeze & so quick! She was so easy to talk to/helpful.  Thanks again Danae!","source":"Google","submissionTime":"2021-04-07T00:00:00","userName":"Rikki S."},{"reviewId":"07627c9a-9fac-427a-8b66-9ac7d8130825","range":0,"rating":5,"reply":"Kent, we are so happy to hear that Jeremy could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.","replyTime":"2021-04-08T16:46:00","review":"ExtraExtra space storage was absolutely incredible the service was superb the facility was spotless and the reception at mend Jeremy was informed and extremely friendly and helpful thank you so so much for all of your help.","source":"Google","submissionTime":"2021-04-01T00:00:00","userName":"Kent S."},{"reviewId":"7d6e5764-aa40-426d-ac44-2d5c18c2b786","range":0,"rating":5,"reply":"Thank you for your kind words, Sara. Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-05T10:55:00","review":"Great friendly place. Love that my stuff is stored in a safe place, no need to.worry about it. Def recommend.","source":"Google","submissionTime":"2021-03-30T00:00:00","userName":"Sara P."},{"reviewId":"a0087415-5ea9-46da-89d4-f4e67ab011f1","range":0,"rating":5,"reply":"Thank you for the excellent rating, Lee! We're so glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-28T04:50:00","review":"Great customer service and great location.","source":"Google","submissionTime":"2021-03-28T00:00:00","userName":"Lee N."},{"reviewId":"e3825fe2-204e-44fc-a54b-8372930c8218","range":0,"rating":5,"reply":"Thanks for the awesome review, Firelightx3! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-04-02T17:44:00","review":"They equip very nice and secure storage areas that are nice and cool and dry for your garage items. I have a 10X10 storage and it is within their gate that must use a code to get access to. I highly recommend this storage facility to help you store items especially when you do not have enough space during a move. The people are also very hardworking & friendly to work with.","source":"Google","submissionTime":"2021-03-27T00:00:00","userName":"FirelightX3"},{"reviewId":"ee07ece2-38cb-4b81-8fb3-790a5d8b78d5","range":0,"rating":5,"reply":"Thank you for the kind words, Carlos! We're committed to providing excellent customer service. Stop by the office if you need anything. \n","replyTime":"2021-03-29T14:31:00","review":"Excellent costumer service!","source":"Google","submissionTime":"2021-03-23T00:00:00","userName":"Carlos M."},{"reviewId":"1d2352d5-bfcb-440b-9ade-0fe5bc97ab55","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Linda! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n\n","replyTime":"2021-03-29T15:28:00","review":"Just a wonderful place! I am across the country and they made everything SO easy for me! If I could give more than five stars, I would!!","source":"Google","submissionTime":"2021-03-23T00:00:00","userName":"Linda C."},{"reviewId":"d8e13727-a05a-4363-aa3c-0387b02a2a9b","range":0,"rating":5,"reply":"Hi Krystian, thank you for your review. We're glad Jeremy was kind about it, canceled the reservation immediately, and didn't tell you to pay any money for that. Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-27T07:47:00","review":"Set up a reservation with these guys at their national call center for their last remaining 10' x 15' drive-in space, as I needed to store my little Civic for the summer. Reservation was placed quickly and for free (this was nice, I am poor) by Ramone, who very kindly included a second-month-for-free perk (which easily made these guys the most inexpensive choice in the area), and I was confident that I was ready to be a satisfied customer.\n\nThings didn't end up working out with my original car parking plan (mainly due to an unexpected decrease in precious few finances), so I called the national call center back to cancel my reservation.\n\nThey can't actually cancel your reservation. Note this if you have a tighter time schedule than I did.\n\nJeremy at the local store called me up when I failed to call him and tell him that I wasn't actually coming to pay money as planned. However, he was kind about it and canceled the reservation immediately, and didn't tell me to pay any money for that. That was nice.\n\nIf I can afford to store earthly possessions again I'm definitely going to go with these guys.","source":"Google","submissionTime":"2021-03-21T00:00:00","userName":"permissiontospeak"},{"reviewId":"a7e63c5b-1ae8-480f-b3c9-c98cc5c3c959","range":0,"rating":5,"reply":"Hi Robin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Jorge and Jeremy were a great help. We're glad you chose Extra Space! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-24T14:57:00","review":"Very nice & clean spaces, very easy to go online for spaces rented too! Jorge & Jeremy were great help, I will always choose here first for storage units!","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"Robin K."},{"reviewId":"01714fec-3176-4e82-9be8-534b98eb2329","range":0,"rating":5,"reply":"Bob, we are so happy to hear that Tammie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-24T17:50:00","review":"Tammie the manager handled questions, the reservation and move in quickly and professionally.  It made the process go smoothly and efficiently.","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"Bob S."},{"reviewId":"0b00a005-c90f-4a04-ac4d-25d2c02619cc","range":0,"rating":5,"reply":"Thank you Drake! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-20T13:26:00","review":"Well organized, clean , easy to navigate location . I also like they are all on one level . Staff are super friendly and helpful .","source":"Google","submissionTime":"2021-03-13T00:00:00","userName":"Drake V."},{"reviewId":"a2365c6b-79b5-4250-a7bd-3ae3f90374d6","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Kimberley! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n\n","replyTime":"2021-03-20T10:37:00","review":"Love Extra Space Storage. Won't find employees with a better attitude at any other storage facility. Can't honestly say enough good things about them and I have rented a lot of units over the years at various places.","source":"Google","submissionTime":"2021-03-13T00:00:00","userName":"Kimberley V."},{"reviewId":"3cd32227-9d49-426a-a7a9-5d30b344890f","range":0,"rating":5,"reply":"Hi Steven, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Jeremy and Jorge! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-15T14:04:00","review":"Jeremy was very professional and polite.  He was very helpful and what he wasn't sure of, he called Jorge to find the solution.  Very clean site.","source":"Google","submissionTime":"2021-03-10T00:00:00","userName":"Steven F."},{"reviewId":"60cfdf8b-0672-44a7-97d5-bfc85abddec0","range":0,"rating":5,"reply":"Thank you Casey! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We're glad Terry also took the time to show you a couple of different sizes storage units and made the process easy and straightforward. Stop by the office if you need anything. \n","replyTime":"2021-03-10T11:45:00","review":"Terry did a wonderful job with our rental unit. The facility was clean and well lit. Carts are available to help transport items to and from units. Terry also took the time to show me a couple of different size storage units to help me decide what I actually needed! Thank you again for making the process easy and straightforward.","source":"Google","submissionTime":"2021-03-09T00:00:00","userName":"casey n."},{"reviewId":"d4f4829c-7df7-4413-b580-6f20fa98dd04","range":0,"rating":5,"reply":"Thank you for the kind remarks, Kim! We're so happy to hear we have your recommendation! We are here to help at 888-storage, so let us know if you need anything.","replyTime":"2021-03-13T15:04:00","review":"I've had a storage unit with this company for years. I would recommend using this company to everyone.","source":"Google","submissionTime":"2021-03-09T00:00:00","userName":"Kim H."},{"reviewId":"d8df30a3-9266-4d10-bb6c-c5d71e5070d8","range":0,"rating":5,"reply":"Hi Aaron, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2021-03-13T15:07:00","review":"Moving in was a breeze! The staff is very friendly and resourceful. This property is well maintained. I highly recommend this location!","source":"Google","submissionTime":"2021-03-09T00:00:00","userName":"Aaron A."},{"reviewId":"7eac8720-1d62-4b81-b3dd-1634b37d1a37","range":0,"rating":5,"reply":"Hi Dorian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Jorge reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-03-11T17:53:00","review":"Very clean and Jorge has been a great help with details on the storage units.","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"Dorian C."},{"reviewId":"a34b8ede-3a58-4496-bc41-1542100ce765","range":0,"rating":4,"reply":"Hi Fern, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-03-03T10:39:00","review":"Friendly and helpful staff, clean facility","source":"Google","submissionTime":"2021-03-03T00:00:00","userName":"Fern B."},{"reviewId":"699bee3d-a8df-4279-a182-993b52e47da2","range":0,"rating":5,"reply":"T. Van, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-09T08:55:00","review":"Been using ExtraSpace for a few years now, and never had any problems. Rates are decent, started extremely low and went up some, but that is typical. The units themselves feel real nice and the aesthetic of the compound feels high-end - not some run of the mill place. Would recommend.","source":"Google","submissionTime":"2021-03-02T00:00:00","userName":"T. V."},{"reviewId":"318caf56-2f6b-42cc-a9e5-12c0e4b1a42b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Josh! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (503) 620-2040 if you need any future assistance.","replyTime":"2021-03-05T10:48:00","review":"Very straight forward and hassle free. No issues getting right to what I needed for a better rate then competitors near by.","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Josh J."},{"reviewId":"665dd29d-715f-4863-8c22-646d5bd84bab","range":0,"rating":5,"reply":"Thank you for your kind words, Wes. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-03-03T10:58:00","review":"Great safe place with great staff.Highly recommend!","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Wes C."},{"reviewId":"6db52b87-67ba-497b-9017-456b8e7588fd","range":0,"rating":5,"reply":"Thank you for the kind words, Bonnie! We're committed to providing excellent customer service. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-02-27T16:03:00","review":"Tammie and the staff at this facility are exceptional at providing rock star customer service. 1. Friendly and not pushy 2. I was unsure of the unit size I needed and she was generous with her time and knowledge of this business in evaluating my storage space needs and my budget. 3. She is well spoken, was easy to communicate with and very clearly went over the details with me; the size, the cost, the due date, the lock and the entry procedure. 4. The storage facility is sqeaky clean and I trust my storage unit is safe!","source":"Google","submissionTime":"2021-02-23T00:00:00","userName":"Bonnie B."},{"reviewId":"384f8f0f-34db-4de8-be80-2988e5484585","range":0,"rating":5,"reply":"Thanks, Ben. We are thrilled you had a great experience with Dafna! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-02-25T16:08:00","review":"Dafna did an excellent job; showing me my options and handling several customers alone.","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Ben N."},{"reviewId":"894004fe-0a3d-4260-95c7-f5d9ed45bcf9","range":0,"rating":5,"reply":"Hi Ann, we're glad Anita was gracious, efficient, and made the whole process easy and quick. Security is our top priority and we appreciate that you have trusted us with your belongings!  Don't hesitate to reach out if you need anything!","replyTime":"2021-02-18T16:49:00","review":"I have rented a space from Extra Space Storage for several years. I have previously rented from Public Storage, and they always made me feel like they were doing me a great favor by letting me rent from them. Instead of that experience, the folks at Extra Space Storage have been easy to work with and have been able to provide short term storage when I I needed it. I am very pleased to be renting a unit here and feel very comfortable that my “stuff” will be safe!","source":"Google","submissionTime":"2021-02-18T00:00:00","userName":"Ann M."},{"reviewId":"4c459071-2b36-436a-88b0-912397ff555f","range":0,"rating":5,"reply":"Hi Brian! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jorge. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!","replyTime":"2021-02-09T18:48:00","review":"If you want to play with great customer service this is definitely it and I would definitely ask for Jorge because he helped me so much we actually got everything figured out and I got everything paid for and ready in less than an hour telling you this guy's magic at his job anyway great place would recommend it to everybody","source":"Google","submissionTime":"2021-02-08T00:00:00","userName":"Brian S."},{"reviewId":"556bcf0b-9c92-458b-a3d1-3b0072958d9f","range":0,"rating":5,"reply":"Hi, Danielle. Thank you for being a loyal customer! Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.\n","replyTime":"2021-02-01T10:50:00","review":"Based on my most recent interactions I give 5 stars but all around I'm giving 4.  I have had a unit with location for 3 years.  They give me reminder calls so I am not late and have waived the fee the couple times that I was late.  They did however raise my rent 20 bucks in the middle of the pandemic but I dont think that has anything to do with the staff.  They recently got new management and the assistant,  jorge, made sure to call me right back with a concern i had.  He was polite and although didnt immediately have an answer for me, he checked with another manager and was able to keep my business.  Always clean abd no one lives in their rented storage unit like other places.\nI decided to change my review to a 5.  It's rare to have an owner respond so quickly and with a positive message to a review.  They deserve a 5 stars average..keep up the good work and thank you.","source":"Google","submissionTime":"2021-02-01T00:00:00","userName":"danielle s."},{"reviewId":"2fe73838-cd8c-4235-9b53-2f503245c580","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Based on my most recent interactions I give 5 stars but all around I'm giving 4.  I have had a unit with location for 3 years.  They give me reminder calls so I am not late and have waived the fee the couple times that I was late.  They did however raise my rent 20 bucks in the middle of the pandemic but I dont think that has anything to do with the staff.  They recently got new management and the assistant,  jorge, made sure to call me right back with a concern i had.  He was polite and although didnt immediately have an answer for me, he checked with another manager and was able to keep my business.  Always clean abd no one lives in their rented storage unit like other places.","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"danielle s."},{"reviewId":"19f15951-88b2-4abb-9e7c-e4b971cd0484","range":0,"rating":5,"reply":"Thanks for the review, John! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Jorge reflects that! Thanks for being a loyal customer! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-02-01T08:36:00","review":"I have been with Extra Space Storage for a couple years now. Everytime I have ever visited the facility has been spotless. The staff is always super friendly. Jorge was exceptionally helpful today with my check out. He was fast and and made it so simple. Big thank you to everyone there.","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"John M."},{"reviewId":"a1542bd6-b5b8-4b57-b07f-fa3c37813008","range":0,"rating":5,"reply":"Thanks for your kind words, Renee! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Jorge reflects that! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please stop by the office or reach out to us at 888-storage if you have any questions! \n\n","replyTime":"2021-01-29T12:12:00","review":"Great facility and even better customer service! I had some safety and security concerns after recently renting a not so great unit with public storage. I had expressed my concerns to the front desk of extra space storage and they went above and beyond to make me feel safe and comfortable. Jorge walked me around the property and personally showed me my unit before I signed any paperwork. The facilities were extremely clean. I honestly couldn’t have asked for a better experience.\nIf you care about your belongings and your safety, I would HIGHLY recommend this place. And ask for Jorge!","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"renee p."},{"reviewId":"80e56b4a-2ff7-4af0-ad68-5e2b9b21f905","range":0,"rating":5,"reply":"Thanks for the kind words, B! We're glad Jorge was wonderful and very patient. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.\n","replyTime":"2021-01-29T10:22:00","review":"The customer service here is excellent I would recommend this place to anybody who needs someplace to store their stuff great prices and wonderful staff I actually was able to even pay for my storage unit and set everything up from home just over the phone normally you'd have to go in and sign papers and everything else but it was great I could sign everything via email and my customer service rep Jorge was wonderful so patient anyway if you're going to get a storage unit definitely get it at extra space storage awesome awesome!!!","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"B S."},{"reviewId":"edd6faac-62a0-4434-ab20-7e6d9cadcbdf","range":0,"rating":5,"reply":"Our team appreciates your rating, Michael. We’re glad we were able to assist you with your self-storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-29T09:44:00","review":"She went above n be oned helping with our storage needs... Thanks...","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Michael W."},{"reviewId":"f8ef799e-bdee-404c-a03e-efc0ce7b6028","range":0,"rating":5,"reply":"Hi Will, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Terry! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-01-27T07:45:00","review":"Terry was extremely helpful getting our storage unit set up, not only was she professional & prompt, but she was very personable and friendly as well! We got a great deal online, and are very pleased that we went with Extra Space Storage thus far. Thank you Terry!","source":"Google","submissionTime":"2021-01-25T00:00:00","userName":"Will L."},{"reviewId":"8c2ae95e-3edf-43dc-adf0-75d72a646e68","range":0,"rating":5,"reply":"Hello, Jeffrey. Thank you for the review. We're so glad Jorge could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-25T13:51:00","review":"Clean and friendly staff. Jorge was great with getting back to me with all my questions!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Jeffrey D."},{"reviewId":"7860317e-6f61-45af-b7fe-038bb2301acf","range":0,"rating":5,"reply":"Thank you, Michelle. We're thrilled you had a positive experience with Jorge! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-01-25T14:44:00","review":"Jorge is always very nice and helpful. I have been a customer here for almost two years now and would not go anywhere else.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Michelle H."},{"reviewId":"6587b82f-4f2b-44cc-a63e-27573f835d1c","range":0,"rating":5,"reply":"Thank you, Cindi. We're thrilled you had a positive experience with Jorge! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-01-25T14:52:00","review":"Great service, friendly and quick response to phone calls and providing information. Jorge was great in getting back to me with information requested!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Cindi G."},{"reviewId":"07fb7406-9e21-4bf3-ae50-01f2095758ca","range":0,"rating":5,"reply":"Hi Carol, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-16T11:48:00","review":"Great location, nice and clean, great employees who helped alot.","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Carol C."},{"reviewId":"b62bf1bd-0cde-4a53-9515-537f6fa9e6ea","range":0,"rating":5,"reply":"Armando, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-12T14:26:00","review":"Tammie  thank u for choosing me to do your flooring project","source":"Google","submissionTime":"2021-01-12T00:00:00","userName":"Armando R."},{"reviewId":"c8501516-a21f-4856-8e4d-316b8b2ccf74","range":0,"rating":5,"reply":"Hi Kyle, we're glad Tammie was very helpful and very courteous! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything. \n","replyTime":"2021-01-10T12:13:00","review":"Tammie was very helpful. I was in a pinch and needed storage on the fly. Location very clean, staff very courteous!","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"Kyle H."},{"reviewId":"c1f27438-5532-4ad2-a3c0-c80b65520299","range":0,"rating":5,"reply":"Hi George, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Tamie was very helpful! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2021-01-10T12:06:00","review":"Awesome space nice and clean!!! Ask for Tamie very helpful!","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"George A."},{"reviewId":"bb07f2fb-c8f6-4a70-93ad-6dac8ee6fb35","range":0,"rating":5,"reply":"Thank you for the excellent rating, Molly! We're happy we were able to provide a smooth rental experience. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-05T11:48:00","review":"Fast rental process with almost instant access to the unit. Site is clean and well maintained. Unit is as promised. Complimentary lock was much appreciated! ????????","source":"Google","submissionTime":"2021-01-04T00:00:00","userName":"Molly G."},{"reviewId":"377caeda-b372-4c59-b4ed-46567626ffb8","range":0,"rating":5,"reply":"Hi Alvin King, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-12-24T14:18:00","review":"The gentleman was very knowledgeable and very patient although we will senior citizen he took his time and helped us through I thought that that was very awesome and nice of him","source":"Google","submissionTime":"2020-12-24T00:00:00","userName":"Alvin K."},{"reviewId":"0ca04b2f-fb3b-4dae-8f19-57557e0a8d26","range":0,"rating":5,"reply":"Hi Mario, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Terry reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2020-12-21T09:46:00","review":"Terry was really helpful and friendly and she make the process of renting the unit really easy.\nThe unit was clean.","source":"Google","submissionTime":"2020-12-20T00:00:00","userName":"mario a."},{"reviewId":"76af92d4-ed0c-499b-a544-79f8329af3f8","range":0,"rating":5,"reply":"Hi Steve, thanks so much for your review! We are thrilled to hear your experience with Angie was positive and are always here to help with your storage needs! We aim for friendly and helpful staff and are so glad to hear that was your experience! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for choosing Extra Space Storage. Give us a call at (503) 620-2040 or stop by the office if you need anything!\n","replyTime":"2020-12-18T08:43:00","review":"Angie showed great follow-up, was super positive, and helpful. My 90-year-old mother-in-law had recently lost her husband, moved into a small apartment, and needed nearby storage. Not only was Angie's location close, she was stellar with mom and made sure she received her senior discount. Her co-workers were amazing too, including colleagues at other locations. This team has each other's backs. ESS was also the best value we shopped. Premium location and service at value pricing. Do yourself a favor, put your stuff here.","source":"Google","submissionTime":"2020-12-17T00:00:00","userName":"Steve M."},{"reviewId":"e6c507bf-d188-4807-869a-454f02b4f373","range":0,"rating":5,"reply":"Hi Kurt, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We are so glad you are satisfied with your rental rate! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-12-17T11:48:00","review":"Very nice and clean facility, very friendly and helpful staff, and a great price!","source":"Google","submissionTime":"2020-12-16T00:00:00","userName":"Kurt K."},{"reviewId":"98ffa6df-c101-4a30-82d0-64cecb548ff3","range":0,"rating":5,"reply":"Hi Craig, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-12-16T09:34:00","review":"We recently rented a storage unit at Extra Space Storage in King City, Oregon. Angie was the Extra Space representative who helped us through the rental process. She was knowledgeable, professional, courteous and very helpful with all phases of the rental process. Thank you Angie for all you did!","source":"Google","submissionTime":"2020-12-15T00:00:00","userName":"Craig A."},{"reviewId":"b7e6ac38-929a-40c5-9927-20f714c1e9a1","range":0,"rating":4,"reply":"Hi Rob, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2020-12-07T11:52:00","review":"Easy to set up, clean storage place. Good price","source":"Google","submissionTime":"2020-12-07T00:00:00","userName":"Rob F."},{"reviewId":"452a1200-e4a0-44d8-afd4-f8ecbb7b2228","range":0,"rating":4,"reply":"Hi Rob, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Easy to set up, clean storage place. Good price","source":"Google","submissionTime":"2020-12-07T00:00:00","userName":"A G."},{"reviewId":"19b79fe9-8d1c-4235-81cb-925c58897523","range":0,"rating":5,"reply":"Hi Nato, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-12-05T15:03:00","review":"Clean units and space, easy access, friendly/helpful staff.","source":"Google","submissionTime":"2020-12-05T00:00:00","userName":"Nato R."},{"reviewId":"d2782dac-c44b-434f-bf71-8d0aafd04008","range":0,"rating":5,"reply":"Hi Nato, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.","replyTime":"2021-01-20T00:50:00","review":"Clean units and space, easy access, friendly/helpful staff.","source":"Google","submissionTime":"2020-12-05T00:00:00","userName":"A G."},{"reviewId":"f618c720-40ff-4b41-9d06-f1413907c505","range":0,"rating":5,"reply":"Thanks, Ginny! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Terry was able to provide that for you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-11-28T10:09:00","review":"I met Terry the other day (she’s the new kid). She’ll be happy to find the perfect size storage for you to store all of your Black Friday shopping scores at Extra Space until Santa shows up!!","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Ginny F."},{"reviewId":"5a6cdf93-ef88-4528-a874-c2f1fbc736e0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Suze! We're happy we were able to provide a smooth rental experience. We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2020-11-21T12:40:00","review":"Just booked a storage unit and the whole process was easy, contact free, and reasonable! Terry, Eric, and Diana were all very professional and helpful! Highly recommend Extra Space Storage !","source":"Google","submissionTime":"2020-11-21T00:00:00","userName":"Suze F."},{"reviewId":"86d62b4d-bdb6-48a7-aae0-80be4423e9ae","range":0,"rating":5,"reply":"Thank you for the excellent rating, Suze! We're happy we were able to provide a smooth rental experience. We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Just booked a storage unit and the whole process was easy, contact free, and reasonable! Terry, Eric, and Diana were all very professional and helpful! Highly recommend Extra Space Storage !","source":"Google","submissionTime":"2020-11-21T00:00:00","userName":"A G."},{"reviewId":"a81887fa-5472-49b7-aeb5-975b75a4eb32","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Give us a call at 888-STORAGE if there is anything, we can do to assist you, Edgardo.  ","replyTime":"2020-11-21T09:36:00","review":"Good site","source":"Google","submissionTime":"2020-11-20T00:00:00","userName":"Edgardo R."},{"reviewId":"781c9e19-e3f8-4013-9d42-1d08d987c2f4","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Give us a call at 888-STORAGE if there is anything, we can do to assist you, Edgardo.","replyTime":"2021-01-20T00:50:00","review":"Good site","source":"Google","submissionTime":"2020-11-20T00:00:00","userName":"A G."},{"reviewId":"b1a5e6d5-277a-4ce5-8589-cd625c951bfb","range":0,"rating":5,"reply":"Hi Kurt, thank you for your review. We're glad our team was helpful both over the phone and in-person throughout the rental process and made things easy and pleasant! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-11-19T12:36:00","review":"Staff were extremely helpful both over the phone and in person throughout the rental process. They really made things easy and pleasant! Thanks!","source":"Google","submissionTime":"2020-11-19T00:00:00","userName":"Kurt W."},{"reviewId":"7d59cb4a-e356-400d-acfd-f9465484c221","range":0,"rating":5,"reply":"Thanks for the awesome review, Patti! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2020-11-20T08:34:00","review":"Service, expertise of product availability, costs, benefits and safeguards for your property are all well taken care of at Extra Space Storage.  Be sure to stop by before you rent a unit anywhere else.","source":"Google","submissionTime":"2020-11-19T00:00:00","userName":"Patti R."},{"reviewId":"37fcf54e-f070-4bf2-a4f6-3bc5478511fe","range":0,"rating":5,"reply":"Thanks for the awesome review, Patti! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything.","replyTime":"2021-01-20T00:50:00","review":"Service, expertise of product availability, costs, benefits and safeguards for your property are all well taken care of at Extra Space Storage.  Be sure to stop by before you rent a unit anywhere else.","source":"Google","submissionTime":"2020-11-19T00:00:00","userName":"A G."},{"reviewId":"7feaca88-9c0d-434c-98a4-8ed90ab98a4b","range":0,"rating":5,"reply":"Hi Kurt, thank you for your review. We're glad our team was helpful both over the phone and in-person throughout the rental process and made things easy and pleasant! Don't hesitate to reach out at 888-STORAGE if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Staff were extremely helpful both over the phone and in person throughout the rental process. They really made things easy and pleasant! Thanks!","source":"Google","submissionTime":"2020-11-19T00:00:00","userName":"A G."},{"reviewId":"1ee26c17-7b88-40ee-9f37-9359a93b6a1c","range":0,"rating":5,"reply":"Thanks, Trent! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-11-18T13:09:00","review":"Signed up online, really easy and convenient.  Customer service follow up was a nice touch.","source":"Google","submissionTime":"2020-11-18T00:00:00","userName":"Trent B."},{"reviewId":"e2205238-e7da-4817-93c1-25c54e61ff69","range":0,"rating":5,"reply":"Hi Kelly, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-11-19T09:14:00","review":"Terry was very friendly and helpful throughout my experience of renting a unit at extra space storage. Was an easy process from start to finish. Thanks!","source":"Google","submissionTime":"2020-11-18T00:00:00","userName":"Kelly S."},{"reviewId":"40b7484c-904f-4193-a2bf-33b2de9a47e4","range":0,"rating":5,"reply":"Hi Sherri, thank you for your review. We're glad Terry made sure that your move out was then definitely completed. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2020-11-19T10:00:00","review":"I would like to think Terry very much from the Portland office because I could not get in touch with somebody at the Tigard office to make sure that my move out was complete. Not only did she call the other store for me she made sure that my move out was then definitely completed. Thank you Terry for your service","source":"Google","submissionTime":"2020-11-18T00:00:00","userName":"Sherri H."},{"reviewId":"801cf32f-5d55-453c-a8f9-2b05e3cee1e2","range":0,"rating":5,"reply":"Hi Sherri, thank you for your review. We're glad Terry made sure that your move out was then definitely completed. Don't hesitate to reach out at 888-STORAGE if you need anything!","replyTime":"2021-01-20T00:50:00","review":"I would like to think Terry very much from the Portland office because I could not get in touch with somebody at the Tigard office to make sure that my move out was complete. Not only did she call the other store for me she made sure that my move out was then definitely completed. Thank you Terry for your service","source":"Google","submissionTime":"2020-11-18T00:00:00","userName":"A G."},{"reviewId":"ce8ed1b7-a03b-458b-bb58-c7f6f1838686","range":0,"rating":5,"reply":"Thanks, Trent! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Signed up online, really easy and convenient.  Customer service follow up was a nice touch.","source":"Google","submissionTime":"2020-11-18T00:00:00","userName":"A G."},{"reviewId":"54fd1d25-99c6-4315-aa81-b011e32eef4b","range":0,"rating":5,"reply":"Hello, Bryan. Thank you for the review. We're so glad Jonathan could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Great place and amazing customer service. Jonathan was extremely helpful. Thank you!","source":"Google","submissionTime":"2020-11-07T00:00:00","userName":"A G."},{"reviewId":"3dad9c38-ef38-4ffe-a526-d15a6157dada","range":0,"rating":5,"reply":"Hi Corey, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us if there is anything else we can do to assist you!? \n","replyTime":"2020-11-06T09:20:00","review":"Great place. Easy to get set up, in, and out. Clean facilities. Definite recommend!","source":"Google","submissionTime":"2020-11-05T00:00:00","userName":"Corey B."},{"reviewId":"b12a0114-b5c8-4bbd-a08d-3a7019263de0","range":0,"rating":5,"reply":"Hi Brian, thank you for your review. We're glad Tyler quickly and efficiently handled your needs, gave the perfect suggestions in what you needed, and explained everything very thoroughly. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-10-24T15:07:00","review":"Tyler, was quick and efficient in handling my needs. Gave the perfect suggestions in what I needed and explained everything very thoroughly.","source":"Google","submissionTime":"2020-10-24T00:00:00","userName":"Brian M."},{"reviewId":"38378d3d-1f04-4b77-9511-6c6cc3254b09","range":0,"rating":5,"reply":"Hi Brian, thank you for your review. We're glad Tyler quickly and efficiently handled your needs, gave the perfect suggestions in what you needed, and explained everything very thoroughly. Don't hesitate to reach out if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Tyler, was quick and efficient in handling my needs. Gave the perfect suggestions in what I needed and explained everything very thoroughly.","source":"Google","submissionTime":"2020-10-24T00:00:00","userName":"A G."},{"reviewId":"63817efd-f4e8-4f72-b778-66dec156858f","range":0,"rating":5,"reply":"Hi Ann, we're glad Anita was gracious, efficient, and made the whole process easy and quick. Security is our top priority and we appreciate that you have trusted us with your belongings!  Don't hesitate to reach out if you need anything!","replyTime":"2019-12-29T08:12:00","review":"Anita, the manager, was great. I reserved on-line at night, and she contacted me first thing the next morning. I was headed out of town, so we made arrangements for me to come in when I returned. This was the easiest process I have encountered. I have previously rented from Public Storage, and they always made me feel like they were doing me a great favor by letting me rent from them. Instead of that experience, Anita was gracious, efficient, and made the whole process easy and quick. I am very pleased to be renting a unit here and feel very comfortable that my “stuff” will be safe!","source":"Google","submissionTime":"2020-10-22T00:00:00","userName":"A G."},{"reviewId":"73840e39-cd16-4988-a8bd-e042cb726899","range":0,"rating":5,"reply":"Hi Djogo De, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience with Anita. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-10-19T13:41:00","review":"Anita was very helpful and professional. I recommend the services just because of her.\n\nThank you Extra Space :-)","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"Djogo D."},{"reviewId":"a3cd05ca-b5b1-4106-aa23-a9c59432ed1b","range":0,"rating":5,"reply":"Hi Djogo De, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience with Anita. Call us if there is anything, we can do to assist you.","replyTime":"2021-01-20T00:50:00","review":"Anita was very helpful and professional. I recommend the services just because of her.\n\nThank you Extra Space :-)","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"A G."},{"reviewId":"e3d32454-9d57-4a0a-b6ff-73dfbae00829","range":0,"rating":5,"reply":"Hi Melissa, we're glad Anita was so helpful, made the paperwork process so easy, and made sure you had exactly what you needed for the move. We really appreciate you taking the time to share your experience with us. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-10-17T10:28:00","review":"Anita was so helpful! She made the paperwork process so easy! Made sure I had exactly what I needed for the move, made sure my unit was ready for me to move in, and made sure the movers would have plenty of space! I am super happy with my experience and would recommend extra space to anyone looking!","source":"Google","submissionTime":"2020-10-17T00:00:00","userName":"Melissa M."},{"reviewId":"123c23fa-61bc-4fd5-89d7-eb5fb30dafbe","range":0,"rating":5,"reply":"Hi Melissa, we're glad Anita was so helpful, made the paperwork process so easy, and made sure you had exactly what you needed for the move. We really appreciate you taking the time to share your experience with us. Call us if there is anything, we can do to assist you.","replyTime":"2021-01-20T00:50:00","review":"Anita was so helpful! She made the paperwork process so easy! Made sure I had exactly what I needed for the move, made sure my unit was ready for me to move in, and made sure the movers would have plenty of space! I am super happy with my experience and would recommend extra space to anyone looking!","source":"Google","submissionTime":"2020-10-17T00:00:00","userName":"A G."},{"reviewId":"14384aac-5b89-4c92-84e7-2c596e5dabca","range":0,"rating":5,"reply":"Hi Adrian, thanks for leaving a rating! We’re happy you trust Extra Space Storage for your storage needs. Call us if there is anything else we can do to assist you!? ","replyTime":"2020-10-12T08:00:00","review":"Anytime I interact with the staff at this location, they are incredibly helpful and cheerful. They make it a pleasure to visit this place. Service is excellent and the units are excellent.","source":"Google","submissionTime":"2020-10-11T00:00:00","userName":"Adrian B."},{"reviewId":"d0b0b472-97d9-459d-bfd3-4086080b3d82","range":0,"rating":5,"reply":"Hi Adrian, thanks for leaving a rating! We’re happy you trust Extra Space Storage for your storage needs. Call us if there is anything else we can do to assist you!","replyTime":"2021-01-20T00:50:00","review":"Anytime I interact with the staff at this location, they are incredibly helpful and cheerful. They make it a pleasure to visit this place. Service is excellent and the units are excellent.","source":"Google","submissionTime":"2020-10-11T00:00:00","userName":"A G."},{"reviewId":"28c7f46f-145a-497f-905c-9d8c1698bd4e","range":0,"rating":5,"reply":"Hi Destynee, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything!","replyTime":"2021-01-20T00:50:00","review":"They were very friendly and very helpful when I came in to get my storage set up. In an already stressful situation, it was refreshing to meet such friendly and helpful people. Thank you for your help.","source":"Google","submissionTime":"2020-10-03T00:00:00","userName":"A G."},{"reviewId":"eb7a6c70-4370-414f-a133-bd6d4f48d29d","range":0,"rating":5,"reply":"Hello, Jacob. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-10-02T14:01:00","review":"Customer service is outstanding! Staff is very knowledgeable and willing to go above and beyond for customers.","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"Jacob k."},{"reviewId":"fa2a341a-8dc5-42e1-9395-0fa7d35d3672","range":0,"rating":5,"reply":"Hello, Jacob. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Customer service is outstanding! Staff is very knowledgeable and willing to go above and beyond for customers.","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"A G."},{"reviewId":"1baecbff-7802-4f7f-8c6e-b81bc20bcfd4","range":0,"rating":5,"reply":"Hi Jeff, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!","replyTime":"2020-09-26T14:40:00","review":"Staff was friendly and helpful, great location, very clean, easy to signup online.","source":"Google","submissionTime":"2020-09-25T00:00:00","userName":"Jeff S."},{"reviewId":"13a4700d-9ced-4da6-a6ef-1e4735f99cb3","range":0,"rating":5,"reply":"Thank you for the review, Monica! We pride ourselves on having an accommodating staff and are so happy Anita was able to assist you! Don't hesitate to reach out if you need anything! ","replyTime":"2020-09-26T11:50:00","review":"Anita was so accommodating during my whole experience so far from my initial inquiry to moving my belongings into the unit. Highly recommend!","source":"Google","submissionTime":"2020-09-25T00:00:00","userName":"Monica M."},{"reviewId":"94eb8307-eb98-4a61-8898-be93bc18ee70","range":0,"rating":5,"reply":"Thank you for the kind words, Denise! We're committed to providing excellent customer service. We're glad Anita assisted your son in obtaining a storage unit. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-09-22T12:59:00","review":"Anita's customer service was excellent! She assisted my son in obtaining a storage unit. We are from Southern California and we were pleased with the great assistance from Anita!!","source":"Google","submissionTime":"2020-09-21T00:00:00","userName":"Denise A."},{"reviewId":"8b148dd8-ee88-4a77-8f19-224c98375416","range":0,"rating":5,"reply":"Thank you for the kind words, Denise! We're committed to providing excellent customer service. We're glad Anita assisted your son in obtaining a storage unit. Don't hesitate to reach out if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Anita's customer service was excellent! She assisted my son in obtaining a storage unit. We are from Southern California and we were pleased with the great assistance from Anita!!","source":"Google","submissionTime":"2020-09-21T00:00:00","userName":"A G."},{"reviewId":"4a6483b7-bdf2-4f6e-807f-ce80f6079025","range":0,"rating":5,"reply":"Hello Jose, thank you for the rating! We’re happy to hear you had a great experience. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-09-11T09:12:00","review":"Perfect experience after a long ride. Customer service was top notch.","source":"Google","submissionTime":"2020-09-10T00:00:00","userName":"Jose P."},{"reviewId":"dd1b4fef-748b-4b4e-8895-a4bf601069ca","range":0,"rating":5,"reply":"Hello Jose, thank you for the rating! We’re happy to hear you had a great experience. Don't hesitate to reach out if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Perfect experience after a long ride. Customer service was top notch.","source":"Google","submissionTime":"2020-09-10T00:00:00","userName":"A G."},{"reviewId":"cd53b449-ba19-4c13-ae25-c56a200b4556","range":0,"rating":5,"reply":"Hi Antoinette, thank you for your review. We're glad our team made it easy and Anita was kind and helpful every step of the way. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-09-09T11:35:00","review":"Moving is stressful, but this place made it easy. Anita was so kind and helpful every step of the way. Really appreciated!","source":"Google","submissionTime":"2020-09-09T00:00:00","userName":"Antoinette M."},{"reviewId":"31ef71c2-2ed6-4206-92de-8141edcf4387","range":0,"rating":5,"reply":"Hi Antoinette, thank you for your review. We're glad our team made it easy and Anita was kind and helpful every step of the way. Don't hesitate to reach out if you need anything!","replyTime":"2021-01-20T00:50:00","review":"Moving is stressful, but this place made it easy. Anita was so kind and helpful every step of the way. Really appreciated!","source":"Google","submissionTime":"2020-09-09T00:00:00","userName":"A G."},{"reviewId":"f3694682-a2e7-43e0-a21d-886087a8e978","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-09-09T08:07:00","review":"Super helpful and friendly staff! The manager and I had a really fun chat about records on top of getting set up with a unit that fit my needs VERY quickly. Would definitely recommend to anybody :)","source":"Google","submissionTime":"2020-09-08T00:00:00","userName":"Michael G."},{"reviewId":"b724a8a2-c71e-4a7e-9463-4168081f3621","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage!","replyTime":"2021-01-20T00:50:00","review":"Super helpful and friendly staff! The manager and I had a really fun chat about records on top of getting set up with a unit that fit my needs VERY quickly. Would definitely recommend to anybody :)","source":"Google","submissionTime":"2020-09-08T00:00:00","userName":"A G."},{"reviewId":"e9fb1bbb-1da2-4e7c-a6b3-1fe11eb1a840","range":0,"rating":5,"reply":"Hi Bill, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Thanks for recommending Extra Space Storage! ","replyTime":"2020-09-06T08:25:00","review":"Anita and other staff were awesome to work with.  We were first time renters of a storage unit where we needed to place some belongings of my wife's mother who recently passed.  Anita went over options and presto, we had it done.  Anita was efficient and professional and we enjoyed visiting the busy storage facility.  Never encountered a problem or issue, facility was clean and easy to drive around.  If we need a unit again, we will go to the Tigard facility on Pacific Hwy.  I'd certainly recommend the place.\nBill C.","source":"Google","submissionTime":"2020-09-05T00:00:00","userName":"Bill C."},{"reviewId":"90c4e3df-1401-411b-a4a1-2b07146ed351","range":0,"rating":5,"reply":"Hi Bill, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Thanks for recommending Extra Space Storage!","replyTime":"2021-01-20T00:50:00","review":"Anita and other staff were awesome to work with.  We were first time renters of a storage unit where we needed to place some belongings of my wife's mother who recently passed.  Anita went over options and presto, we had it done.  Anita was efficient and professional and we enjoyed visiting the busy storage facility.  Never encountered a problem or issue, facility was clean and easy to drive around.  If we need a unit again, we will go to the Tigard facility on Pacific Hwy.  I'd certainly recommend the place.\nBill C.","source":"Google","submissionTime":"2020-09-05T00:00:00","userName":"A G."},{"reviewId":"c9bfc8ec-21eb-4f6a-942a-1b48b7ba10c2","range":0,"rating":5,"reply":"Thank you for the excellent rating, Karen. We are glad Anita was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. Our team is happy to help.? ","replyTime":"2020-09-02T15:42:00","review":"First time renting a storage space.  Anita was very helpful in showing me the different size units available and pricing.  I was very impressed with the neat,  clean facility and returned the next day to grab an available space.  The process was fast and easy...thank you Anita!  Karen Brown","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Karen B."},{"reviewId":"bc7920e3-2ef1-4bb3-afbc-f8d8c9e375f6","range":0,"rating":5,"reply":"Hi, Brecho. We're glad Anita was helpful! Thank you for choosing Extra Space Storage.?? ","replyTime":"2020-09-02T18:26:00","review":"Anita hooked us up with a great unit at a great price and even let us borrow her scissors. <3","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Brecho C."},{"reviewId":"8f7d28d0-1612-4b3d-88b5-e1165fbaa57f","range":0,"rating":5,"reply":"Hi, Brecho. We're glad Anita was helpful! Thank you for choosing Extra Space Storage.","replyTime":"2021-01-20T00:50:00","review":"Anita hooked us up with a great unit at a great price and even let us borrow her scissors. <3","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"A G."},{"reviewId":"78fd4bcb-80e8-4dd1-8238-7ef2935cbd28","range":0,"rating":5,"reply":"Hi Wendy, thanks so much for your review! We are thrilled to hear your experience with Anita was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything! Our team is happy to help!\n","replyTime":"2020-08-26T08:54:00","review":"I was very impressed with Anita, she took all the time I needed to show me the unit and explained everything I needed to know.  Never did I feel rushed.  I am so happy I was referred to her by my realtor Elaine Simms. I feel like I can call Anita at anytime and ask for help.  You made my day Anita.\nWendy","source":"Google","submissionTime":"2020-08-25T00:00:00","userName":"Wendy Z."},{"reviewId":"1e5c6364-2947-441f-8339-c2861fbfa5fd","range":0,"rating":5,"reply":"Our team is grateful for your rating, Coleen. Please contact us at (503) 620-2040 if you have any questions.","replyTime":"2020-08-22T15:28:00","review":"Needed a place for transition. Same day service, great rates and friendly help!","source":"Google","submissionTime":"2020-08-22T00:00:00","userName":"Coleen S."},{"reviewId":"c9a7ac6c-776a-4d3f-b5df-25908363eb84","range":0,"rating":5,"reply":"Hi Rodrigo, thank you for your review. We're glad our team was very helpful and nice. Don't hesitate to reach out if you need anything! ","replyTime":"2020-08-24T08:46:00","review":"Very helpful and nice","source":"Google","submissionTime":"2020-08-22T00:00:00","userName":"Rodrigo Z."},{"reviewId":"c1afe338-9452-47d5-9aae-4b9dcea59aae","range":0,"rating":5,"reply":"Hi Tim, we're glad Anita was very nice and helpful. We are so glad you are satisfied with your rental rate! Stop by the office if you need anything. \n\n","replyTime":"2020-08-17T16:01:00","review":"It was a quick and easy setting up the storage space, it's close to our home. Price was great. Anita was very nice and helpful.","source":"Google","submissionTime":"2020-08-17T00:00:00","userName":"Tim H."},{"reviewId":"bf097b3e-f18a-4249-b9af-614787eb4d17","range":0,"rating":5,"reply":"Hi Keira, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you and your mother had such a positive experience renting with Anita! Don't hesitate to reach out if you need anything!","replyTime":"2020-08-16T13:55:00","review":"Anita the manager was wonderful and super patient with my mother and I. We had so many questions and needed a detailed explanation of the lease terms and price and she clarified everything wonderfully. Plus, the lobby smells like ice cream cones!!","source":"Google","submissionTime":"2020-08-15T00:00:00","userName":"Keira A."},{"reviewId":"ae131a4f-9f09-4dcb-85ea-9be385ad0db1","range":0,"rating":5,"reply":"Thank you, Tyler. We're thrilled you had a positive experience at Extra Space Storage. Please call 888-STORAGE if you have any questions.","replyTime":"2020-08-16T13:24:00","review":"The manager was very nice and helpful","source":"Google","submissionTime":"2020-08-15T00:00:00","userName":"Tyler D."},{"reviewId":"e13da2a4-56ec-417f-b8f6-89de4d714f29","range":0,"rating":5,"reply":"Hi Shalen, thank you for your review! We're so happy to hear that your experience with Anita and the cleanliness of the facility has been positive. Don't hesitate to reach out if you need anything!","replyTime":"2020-08-14T12:57:00","review":"Anita went above and beyond to meet my requirements. She worked with me patiently since I had to reschedule a couple times. Best experience ever. The storage unit is clean and well kept with very good pricing. Thanks Anita.","source":"Google","submissionTime":"2020-08-13T00:00:00","userName":"Shalen P."},{"reviewId":"f9d36fc3-207a-4ce9-ae8f-6e7489bd4f8a","range":0,"rating":5,"reply":"Hi Peggy, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-28T13:34:00","review":"Effortless experience I was able to complete everything over the phone and via DocuSign in less than 10 minutes.  Anita was very professional and easy to work with We arrived next day to begin putting things in storage the unit was clean in a very secure spot .  This was my first storage space experience if I ever have a future need we will use Extra Space again","source":"Google","submissionTime":"2020-07-28T00:00:00","userName":"Peggy K."},{"reviewId":"ac2b328a-d19d-4584-a5c7-fb9c3768ef93","range":0,"rating":5,"reply":"Thank you for the excellent rating, Max! We're happy we were able to provide a smooth rental experience. Thanks for recommending Extra Space Storage! ","replyTime":"2020-07-28T10:04:00","review":"Everything went very smoothly, and Anita was friendly and personable. Would recommend this facility to anyone needing extra storage space!","source":"Google","submissionTime":"2020-07-27T00:00:00","userName":"Max W."},{"reviewId":"d4922b23-5c67-4333-85d0-82c1e9e1bc4c","range":0,"rating":5,"reply":"Hi Naim, thank you for taking the time to share your experience with us. We're committed to providing excellent customer service. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything! ","replyTime":"2020-07-26T12:20:00","review":"Good customer service very clean very friendly people","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"naim k."},{"reviewId":"e24a78ab-0305-4872-8ce3-a66ac5211fec","range":0,"rating":5,"reply":"Thank you so much for your kind words, Marilyn. We really appreciate you taking the time to share your experience with us. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-07-26T12:19:00","review":"I helped my aunt rent and move into this facility as her house was too big for her to keep up day after day. \n\nFrom coming in to look at the unit and trying to figure out if everything would fit and moving in, our experience could not have been better! The facility was super clean and safe!\n\nI must say, being new to the area myself, we received excellent directions to the facility from a nice lady we spoke to. Turns out that the nice lady we spoke to on the phone is the Manager of the facility, her name is Anita. \n\nWhile we were trying to determine if the size of the unit would work, Anita asked us a great deal of questions so that she could fully understand what we were trying to do...so that she could better advise on their open options. Ultimately, we settled on the best unit because everything fot just as Anita said it would!  We are beyond grateful for having someone with what seems like a lifetime of experience help my family during such a difficult time for my aunt!\n\nI would come back as well as recommend this particular Extra Space storage to anyone looking!!!\n\nThank you so very much Anita! We could not have accomplished all of this without you!","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"Marilyn L."},{"reviewId":"6b1b4666-5b9f-4180-b72f-9722278483e0","range":0,"rating":5,"reply":"Chisko, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Stop by the office if you need anything. ","replyTime":"2020-07-26T12:11:00","review":"Good location, really good price and an amazing staff!","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"Chisko"},{"reviewId":"2cefaeb7-5908-42f5-8e82-7510b76a55e6","range":0,"rating":5,"reply":"Thank you for the kind words, Julie! We're committed to providing excellent customer service. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n\n\n","replyTime":"2020-07-22T13:02:00","review":"Great service and a nice, clean storage facility. Anita, the store manager, was very friendly, thorough and helpful. I was able to see my unit before signing and while walking through I couldn't believe how clean everything was inside and out.","source":"Google","submissionTime":"2020-07-22T00:00:00","userName":"Julie H."},{"reviewId":"3dd63903-9d30-4df9-8ca1-87b8e0a75fb4","range":0,"rating":5,"reply":"Hi Deannal, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-07-03T13:04:00","review":"Brian helped me with renting my unit.  He Was very professional & polite.  He followed up with me a couple times as I have a very busy schedule, and that was helpful to me.  The facility is new and very clean.  I definitely recommend this site.","source":"Google","submissionTime":"2020-07-02T00:00:00","userName":"Deannal C."},{"reviewId":"e5c2482b-19ae-4150-afc4-1a3f672dd858","range":0,"rating":5,"reply":"Jennifer, we are so happy to hear that Brian could accommodate you and provide a smooth rental experience. We are glad that we could provide a clean and safe facility. Thank you for recommending Extra Space Storage!\n","replyTime":"2020-07-01T18:52:00","review":"Had an amazing experience! Brian was thorough and accomodating on our last minute reservation. The space was very clean and felt safe! Definitely recommend this location.","source":"Google","submissionTime":"2020-07-01T00:00:00","userName":"Jennifer S."},{"reviewId":"9a80221e-d739-4501-bc58-688f33807ebe","range":0,"rating":5,"reply":"Hi Andy, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Brian was very helpful throughout the process of renting your storage unit. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-06-27T09:38:00","review":"Clean space. Brian was very helpful thruought the process of renting my storage unit.","source":"Google","submissionTime":"2020-06-26T00:00:00","userName":"Andy G."},{"reviewId":"c10a0776-89a3-460d-aaeb-e2b580feb666","range":0,"rating":5,"reply":"Thanks for the great review, Kpb! We're pleased to hear Anita was fantastic to work with. Please call us at (503) 620-2040 if you have any questions!","replyTime":"2020-06-25T09:02:00","review":"All the great reviews are warranted. Anita is fantastic and made the experience of signing up painless and efficient. Great service!","source":"Google","submissionTime":"2020-06-24T00:00:00","userName":"KPB"},{"reviewId":"b6a120c6-cb10-4293-ad88-6c05f8264dce","range":0,"rating":5,"reply":"Hi Mary, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad Anita was very thorough. Don't hesitate to reach out if you need anything! ","replyTime":"2020-06-08T17:34:00","review":"The facilities are clean and we'll maintained. The manager, Anita, was very thorough. We had a large parcel and she made sure our items would fit and that we could maneuver though the corridors. A very pleasant experience all around.","source":"Google","submissionTime":"2020-06-08T00:00:00","userName":"Mary K."},{"reviewId":"8e9041f4-7c89-4baa-958e-700f1a56ad03","range":0,"rating":5,"reply":"Hi Beautiful Day Event, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-05-31T10:14:00","review":"Brian was very freindly & quick on the call back.  Thanks!","source":"Google","submissionTime":"2020-05-30T00:00:00","userName":"Phx P."},{"reviewId":"17dbfe1f-aa3a-4eaf-9ff4-19e96d389f95","range":0,"rating":5,"reply":"John, we strive to provide excellent customer service and we are happy to hear that Brian could provide that for you. Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help at 888-STORAGE if you need anything in the future.","replyTime":"2020-05-26T11:31:00","review":"Brian is knowledgeable, kind, and professional, I enjoyed working with him. As other reviews mentioned there are expected cost increases throughout the year however, I'm sure it is a good choice for short-term space rental. Being fair, I have not compared price increases from other storage facilities.","source":"Google","submissionTime":"2020-05-25T00:00:00","userName":"John W."},{"reviewId":"0342f680-2c93-4290-a027-0e39764b3247","range":0,"rating":5,"reply":"Hi Leslie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that Anita was helpful and made the process simple! Stop by the office if you need anything. ","replyTime":"2020-05-23T11:59:00","review":"Quick and efficient service. Very friendly and informative. Anita was helpful and made the process simple!","source":"Google","submissionTime":"2020-05-23T00:00:00","userName":"Leslie O."},{"reviewId":"f34e6fd9-9675-4075-89ef-3925595535b7","range":0,"rating":5,"reply":"Hi Sossy, we're glad Anita and Brian were able to help! We genuinely appreciate your business and are here to help if you need anything. Thank you for being a loyal customer!","replyTime":"2020-05-22T12:03:00","review":"I've been with extra space for several years.  The care and customer service shown to me by the manager Anita and her assistant Brian has made my experience very satisfactory.","source":"Google","submissionTime":"2020-05-22T00:00:00","userName":"Sossy T."},{"reviewId":"f22dedba-1dc7-42df-b012-92e22db985e3","range":0,"rating":5,"reply":"Thank you for the excellent rating, James! We are glad to hear Anita was a great help! Don’t hesitate to reach out if you need anything!","replyTime":"2020-05-22T17:56:00","review":"Anita is dooooope","source":"Google","submissionTime":"2020-05-22T00:00:00","userName":"James B."},{"reviewId":"7a7cfaf1-4c7d-45be-b2e2-ebe13cbe968e","range":0,"rating":5,"reply":"Ricky, your recommendation means the world to us! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Don't hesitate to reach out if you need anything! ","replyTime":"2020-03-04T13:36:00","review":"I really enjoyed my experience at extra space storage Bryan was very very helpful as he always is every time I return. I highly recommend to come to this place.","source":"Google","submissionTime":"2020-03-04T00:00:00","userName":"Ricky A."},{"reviewId":"dc571aea-36ec-4533-969c-697990cd35e0","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, US World Class! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-02-29T14:57:00","review":"Anita was amazing. Super helpful and friendly. Great prices and clean.","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"US W."},{"reviewId":"f1b95ea0-3d8d-4a72-a51e-88eb55300a68","range":0,"rating":5,"reply":"Thank you for your feedback, Brian! Providing renters with clean and secure facilities is our top priority. Stop by the office if you need anything.  ","replyTime":"2020-03-01T15:22:00","review":"Clean facility, with wonderful helpful assistance. Feel comfortable and secure with our belongings.","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Brian P."},{"reviewId":"10a66437-e972-4ed5-8035-d5f805bd2631","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Joseph! \n\n","replyTime":"2020-02-29T16:20:00","review":"Great facility and excellent staff to assist!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Joseph P."},{"reviewId":"7de52792-9b4e-450c-b0d3-435daa929e56","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sarah! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We are happy to hear your rental process was set up fast and easy. Let us know if we can do anything to assist you! ","replyTime":"2020-02-29T11:20:00","review":"Everyone was incredibly friendly. The process to set up was fast and easy.","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"Sarah L."},{"reviewId":"58e03a44-daad-4234-9c81-009a7332c090","range":0,"rating":5,"reply":"Thank you for the kind remarks, Neil! We're so happy to hear our team provided a helpful rental experience and earned your recommendation! Stop by our office if you need any future assistance. ","replyTime":"2020-01-04T13:20:00","review":"Service was fast, convenient , and helpful. We would recommend for extra storage space needs!","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Neil E."},{"reviewId":"c8d4cbd1-c61f-4f18-a3ec-bc71b9baab97","range":0,"rating":5,"reply":"This is great feedback Ridge, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!","replyTime":"2020-01-04T11:01:00","review":"The service was wonderful. Thank you.","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"ridge f."},{"reviewId":"a95db4b7-bfbd-42be-a238-9fdbe227089c","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Oren. We?d love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (503) 620-2040.\n","replyTime":"2020-01-03T14:00:00","review":"They have storage options..","source":"Google","submissionTime":"2020-01-02T00:00:00","userName":"Oren S."},{"reviewId":"403f47c4-634b-4057-81b7-6ab038904d60","range":0,"rating":5,"reply":"Hi Ann, we're glad Anita was gracious, efficient, and made the whole process easy and quick. Security is our top priority and we appreciate that you have trusted us with your belongings!  Don't hesitate to reach out if you need anything! \n","replyTime":"2019-12-29T08:12:00","review":"Anita, the manager, was great. I reserved on-line at night, and she contacted me first thing the next morning. I was headed out of town, so we made arrangements for me to come in when I returned. This was the easiest process I have encountered. I have previously rented from Public Storage, and they always made me feel like they were doing me a great favor by letting me rent from them. Instead of that experience, Anita was gracious, efficient, and made the whole process easy and quick. I am very pleased to be renting a unit here and feel very comfortable that my ?stuff? will be safe!","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Ann M."},{"reviewId":"e9649a92-f692-41d4-a53b-5521d6f2f354","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Shank! \n\n","replyTime":"2019-12-27T17:37:00","review":"I've stored here on and off and they have been great to work with.","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"Shank"},{"reviewId":"04b48d29-02f1-4b87-8b0d-b4ffae0269e1","range":0,"rating":5,"reply":"Hi Heather, thank you for your review. We're glad Anita was able to help! Don't hesitate to reach out if you need anything! \n","replyTime":"2019-12-27T17:39:00","review":"I had a fabulous time working with Anita! She was helpful, funny, and an overall delight! Using this facility has been SO much better than where I was previously.","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"Heather D."},{"reviewId":"c84652e5-8f09-4126-8690-0bbe30393991","range":0,"rating":5,"reply":"We count ourselves lucky to have loyal customers like you, Paul! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Anita, Brian, and the rest of the team are here to help keep your experience great, so don't hesitate to reach out if you need any future assistance!","replyTime":"2019-12-12T12:04:00","review":"As repeat customers in several states, we know to expect a great experience with Extra Space Storage. This Tigard location is no exception: a well-managed, clean and convenient facility with knowledgeable, friendly  staff. Anita and Brian have been a great help with our long-distance reservation and quick move-in onsite.  Thank you.","source":"Google","submissionTime":"2019-12-11T00:00:00","userName":"Paul V."},{"reviewId":"eef48bf5-40aa-45c5-8e21-58caeeb24d1f","range":0,"rating":5,"reply":"Your kind words mean a lot to us, Ziyad! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.","replyTime":"2019-12-12T12:48:00","review":"By far the cleanest most organized storage space I?ve ever seen. Anita was extremely patient and helpful.","source":"Google","submissionTime":"2019-12-11T00:00:00","userName":"Ziyad M."},{"reviewId":"a5c47fa1-b6b2-4279-ae4f-c7ab6bd4155a","range":0,"rating":5,"reply":"It's great to hear from you, Irish. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We look forward to serving you again in the future!","replyTime":"2019-11-26T16:06:00","review":"Excellent service! Wide driveways, easy to access, it's very clean. Thanks!","source":"Google","submissionTime":"2019-11-26T00:00:00","userName":"Eric M."},{"reviewId":"c8936e60-6f1c-4c10-8b02-792d88eb4bca","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Leigh! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything.","replyTime":"2019-11-22T18:34:00","review":"Incredibly kind, accommodating, and professional. The facility is immaculate and well attended to. It is secure.","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Leigh D."},{"reviewId":"9a74f70e-a301-448b-a9fa-74c429a28272","range":0,"rating":5,"reply":"Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Anita was able to provide that for you! Let us know if we can do anything else to assist you, Tim.","replyTime":"2019-11-13T16:48:00","review":"Thank you Anita for your professionalisms. We needed a storage unit not sure on the size we needed. So she showed us the available sizes and pricing to help us make our best decision.","source":"Google","submissionTime":"2019-11-13T00:00:00","userName":"Tim A."},{"reviewId":"eb04c0e1-eaad-4cd8-806a-c3ee11bd8aa2","range":0,"rating":5,"reply":"Hi Trevor, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Thank you for being a loyal customer!\n\n","replyTime":"2019-11-14T10:47:00","review":"Great location, clean facilities and super friendly staff.  Second time here and wouldn't hesitate to use them again!","source":"Google","submissionTime":"2019-11-13T00:00:00","userName":"Trevor D."},{"reviewId":"9d8c007f-a859-4e63-8720-4dcd9400b1d8","range":0,"rating":5,"reply":"Thank you for your kind words and recommendation, Eric! We're so glad we could provide an affordable solution to your storage needs. Let us know if we can do anything else to assist you!","replyTime":"2019-11-09T16:23:00","review":"Excellent customer experience and very reasonable prices. Highly recommend.","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Eric D."},{"reviewId":"c861a8e5-bc3a-4399-a8c3-b4ae24bbd3d7","range":0,"rating":5,"reply":"Hi Janelle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!\n\n","replyTime":"2019-11-03T10:12:00","review":"Great service!!!","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Janelle G."},{"reviewId":"d1368a3c-699e-49b0-8b80-084339896f1a","range":0,"rating":5,"reply":"Your feedback is appreciated, Dana! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. We are thrilled to hear your experience with our team was positive and are here to help if you need any future assistance!  ","replyTime":"2019-10-31T14:07:00","review":"Great facility, from clean/secure building & grounds to the friendly and helpful staff.","source":"Google","submissionTime":"2019-10-31T00:00:00","userName":"dana e."},{"reviewId":"2b0ba439-05a7-456f-868c-fc5b440b6f77","range":0,"rating":5,"reply":"Thank you for the kind words, Taylor. We're glad Anita made the whole process easy. Let us know if we can do anything to assist you!","replyTime":"2019-11-02T11:04:00","review":"Anita is seriously the best. A storage unit is just a storage unit at the end of the day, but this place has the best team. Which was so refreshing to have during this stressful transition of a move. Anita made the whole process SO easy and was super kind too. Even their over-the-phone booking process to start, was super easy and very tech-savvy. Getting an immediate text confirmation after booking and being able to set pretty much everything up in about 10 min on the phone is awesome. Thanks Anita for being kind and for making this a super easy and light-hearted process during this stressful time in my life!","source":"Google","submissionTime":"2019-10-31T00:00:00","userName":"Taylor C."},{"reviewId":"075f5a09-854c-460a-b452-c4a6818df19f","range":0,"rating":5,"reply":"Hi Richard, your kind words are appreciated! We know that our customers value clean facilities and helpful staff so we do our best to provide that! Let us know if you need any future assistance!","replyTime":"2019-10-31T08:11:00","review":"Easy signup process... great people! Anita was AWESOME!!! Clean facility.","source":"Google","submissionTime":"2019-10-30T00:00:00","userName":"Richard N."},{"reviewId":"bc2fd186-184c-44af-a60a-b0ee66c91709","range":0,"rating":5,"reply":"Hi Lauren, thank you for your review! We are so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad we could provide a convenient storage solution. Don't hesitate to reach out if you need further assistance! ","replyTime":"2019-10-05T09:56:00","review":"Great location for us. Facility is nice and clean. Had the space we wanted, when we needed it.","source":"Google","submissionTime":"2019-10-04T00:00:00","userName":"Lauren Z."},{"reviewId":"34998f78-7613-48be-b988-baea2fa2657b","range":0,"rating":5,"reply":"Thank you for the kind words, Cindy. We're glad Anita was able to help! We're committed to providing excellent customer service. We're so happy to hear that your experience with the location and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you have trusted us with your belongings! Thanks for recommending Extra Space Storage!\n","replyTime":"2019-09-26T16:38:00","review":"Extra Space Storage in King City is the best. Anita was wonderful to work with! Excellent customer service! Can't say enough about her. The facility is clean and in a good location. We feel very safe having our belongings stored there. Highly recommend this location.","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Cindy M."},{"reviewId":"cd76f5d8-db63-4741-8672-203f43e813d4","range":0,"rating":5,"reply":"We?re happy to meet your storage needs, Jane! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Let us know if we can do anything else to assist you!","replyTime":"2019-09-27T11:18:00","review":"Courteous, friendly, convenient, and reasonably priced.","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Jane R."},{"reviewId":"47c1e42f-2f5b-41cd-bbaa-439672a5c3ac","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Peg! It's great to hear that Anita has been helpful throughout your stay with us! We're so glad we could provide a convenient solution to your storage needs. As always, don't hesitate to reach out if you need anything!","replyTime":"2019-09-27T10:58:00","review":"I've moved my storage items into Extra Space nearly a year ago.  I saved money over what I was paying at my previous location! And the manager, Anita,  is very, very helpful.  I especially like the easy access to my unit.","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Peg B."},{"reviewId":"a2cd3f58-4031-4919-bfe4-95b1b6e63aab","range":0,"rating":5,"reply":"Earning a 5-star rating from you means a lot to us, Kay! It's wonderful to hear that Anita provided you with the customer service you deserve and was able to make you feel comfortable during your rental process! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-06T16:43:00","review":"We worked with Anita and had a wonderful experience. She was very helpful, patient, friendly and made us fell very comfortable with the whole process of renting a unit.","source":"Google","submissionTime":"2019-09-05T00:00:00","userName":"Kay G."},{"reviewId":"9bd544a4-6908-4bcd-afb2-24c6f7e21bdb","range":0,"rating":5,"reply":"We?re happy to meet your storage needs, Kevin! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Let us know if we can do anything else to assist you!","replyTime":"2019-06-24T12:21:00","review":"Easy access, courteous and responsive staff","source":"Google","submissionTime":"2019-06-23T00:00:00","userName":"Kevin W."},{"reviewId":"ae806640-3601-4d50-a535-277227c75c1e","range":0,"rating":5,"reply":"Hi Linda, thank you for your review. We're glad Anita was able to help and guided you to the best options for your storage needs. Let us know if we can do anything to assist you!\n","replyTime":"2019-06-23T09:33:00","review":"Anita was VERY HELPFUL & Guided me to the best options for my needs. Made the process easy, affordable & provided me exactly the storage needs I needed! Thank you Anita!","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Linda P."},{"reviewId":"6055797a-fe78-4eef-8dae-8a5e8f278608","range":0,"rating":5,"reply":"Thank you so much for your kind words, Briana. We really appreciate you taking the time to share your experience with us. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad Brian was able to help get you set up. Let us know if we can do anything to assist you!","replyTime":"2019-06-07T13:12:00","review":"I?ve had a great experience with Extra Space Storage. The facility is very clean, and well-maintained. I?ve spoken to Anita a couple times on the phone, and Brian helped me move in. Both were friendly and very helpful. We drove down from Seattle on a Saturday afternoon and came in a half hour before closing, and Brian was very helpful in getting us set up. Once we saw the unit we rented and realized the size wouldn?t work for our stuff, he was able to transfer us to a larger unit and was accommodating, even though it was just up to closing. Thanks for all your help!","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Briana S."},{"reviewId":"b8d890c4-a8a2-4589-9664-0f3482eac099","range":0,"rating":5,"reply":"We really appreciate the excellent rating, Keaton! We are glad our manager was able to provide exceptional customer service as quickly as possible! Please stop by the office or give us a call if there is anything else we can do for you. Thank you for choosing Extra Space Storage!","replyTime":"2019-06-07T14:52:00","review":"Great experience, very affordable, amazing customer service, they were very quick with the signup and sent me on my way within 15minutes. Thanks guys!","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Keaton E."},{"reviewId":"3e91def6-cacd-4e09-9a4c-6293db6dfda6","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Barbara. We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-05-28T15:08:00","review":"Super efficient and professional.","source":"Google","submissionTime":"2019-05-25T00:00:00","userName":"Barbara C."},{"reviewId":"9d625ea0-a87f-4e83-b191-93cf93f78838","range":0,"rating":5,"reply":"Thanks, Richard! We pride ourselves on having the friendliest staff and the cleanest facilities. Please let us know if we can further assist you!","replyTime":"2019-04-28T12:20:00","review":"Very clean units, impressed with staff especially with site Manager Anita Kayed!  I initially went to Public Storage and was disappointed in their units, glad to have stumbled across this place!","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"Richard S."},{"reviewId":"c9bcb616-4f3e-4636-b15b-e99d1e092dd5","range":0,"rating":5,"reply":"Thank you so much for sharing your experience with us, Michael! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Stop by the office if you need any future assistance!","replyTime":"2019-04-24T17:00:00","review":"Greatest place I?ve ever been ! And I need it was really great to work with!","source":"Google","submissionTime":"2019-04-23T00:00:00","userName":"Michael"},{"reviewId":"c0a71730-1122-4346-9db0-5751694f5929","range":0,"rating":5,"reply":"Hi Michaela, we're glad Brian was able to help make your first storage unit purchase smooth and painless! Security is our top priority and we appreciate that you have trusted us with your belongings! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!","replyTime":"2019-04-20T17:00:00","review":"I met Brian at the Murray store and he directed me to his main store in king city since it?s right next to where I will be moving to. He was very helpful and kind. I was able to get a storage unit that won?t break my college student budget and I know my things will be safe. Great customer service! Thanks Brian for making my first storage unit purchase smooth and painless :)","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"Michaela S."},{"reviewId":"6b9fa305-0c16-4fcf-a4fc-b846bd6c5498","range":0,"rating":5,"reply":"Hi Amanda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad our team showed you several units. We pride ourselves on having a helpful and friendly staff. Don't hesitate to reach out if you need anything!","replyTime":"2019-04-18T17:00:00","review":"I COULD NOT believe how clean and pristine everything is... Especially for the price. I ended up needing a bigger unit than I had reserved. The gentleman that was helping me showed me several different ones and he was happy to do it. He was so patient and took time to ask what all I was going to be storing and how long... I ended up with a larger unit and hardly paid more than the smaller one I was originally looking at!\nAnita was also very personable. She just did the lease with me but in that short time, she was very friendly and made an effort to get to know me.","source":"Google","submissionTime":"2019-04-14T00:00:00","userName":"Amanda B."},{"reviewId":"12538662-954c-4cc6-883a-66c009511741","range":0,"rating":4,"reply":"Hi Joe, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are happy to hear our prices are fair. Let us know if we can do anything to assist you!","replyTime":"2019-04-11T17:00:00","review":"Good clean spaces and a fair price.","source":"Google","submissionTime":"2019-04-07T00:00:00","userName":"joe b."},{"reviewId":"05df1e59-9277-420f-955d-8fda7c879ac8","range":0,"rating":5,"reply":"Hi Andrew, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-04T17:00:00","review":"Very friendly staff.\nSeem to care about their customers .","source":"Google","submissionTime":"2019-04-03T00:00:00","userName":"Andrew F."},{"reviewId":"087dde4e-680e-4354-b1bb-22147c5370af","range":0,"rating":5,"reply":"Thank you for the kind words, Jorge. We're glad you had a positive experience renting with our staff! Our team is here to serve you, so give us a call at (503) 620-2040 if you need any future assistance. Thank you for choosing Extra Space!","replyTime":"2019-04-04T17:00:00","review":"Very friendly and helpful staff","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"jorge g."},{"reviewId":"546a31a6-285e-42ea-a354-779a9d8c8b74","range":0,"rating":5,"reply":"Hi Cherokee, thank you for your review. We're glad Anita was able to help! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-04T17:00:00","review":"Anita is s?per star.  She help me even i deaf able communicate by writing.  Easy access and clear understanding","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Cherokee N."},{"reviewId":"39138a55-85ec-46ac-bdb6-fdbd28ad283e","range":0,"rating":5,"reply":"Thanks for the kind words, Shelby! We're pleased to hear you've had a positive experience with us, and appreciate your recommendation. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything!","replyTime":"2019-03-25T17:00:00","review":"Very professional and personable management. Quick check-in. Facility and unit were impressively clean. \nVery secure facilities. Highly recommend this storage location.","source":"Google","submissionTime":"2019-03-22T00:00:00","userName":"Shelby S."},{"reviewId":"3b01aaec-26db-4706-8f47-42b3f3659f7f","range":0,"rating":5,"reply":"Thank you for your kind words, Sara. Security is our top priority and we appreciate that you have trusted us with your belongings! Please let us know if we can provide further assistance!","replyTime":"2019-03-25T17:00:00","review":"I absolutely love this place! So helpful and their security features are better than any other storage solutions I've seen. Very clean facility and the world's most helpful and friendly staff!","source":"Google","submissionTime":"2019-03-21T00:00:00","userName":"Sara C."},{"reviewId":"169ff187-b68f-4859-ba50-761c8c05e35f","range":0,"rating":5,"reply":"Hi Don, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (503) 620-2040 or stop by the office if you need anything!","replyTime":"2019-03-25T17:00:00","review":"Great service.","source":"Google","submissionTime":"2019-03-13T00:00:00","userName":"Don W."},{"reviewId":"7eea47fb-8348-4457-b5e7-826d948ae6f9","range":0,"rating":5,"reply":"Thanks, Jim! We're pleased to hear you've had a positive experience while storing with us! We are glad Brian and Anita were able to assist with your storage needs. Don't hesitate to reach out if you need anything in the future!","replyTime":"2019-03-25T17:00:00","review":"I had some items stored here for about a year.  The facility is clean, well lighted,  and secure.  You?ll find the local faces of Brian and Anita when you  stop by the office.  Brian made my experience ckecking out effortless and so fast.  He really is Mr. Customer Service!","source":"Google","submissionTime":"2019-03-13T00:00:00","userName":"jim r."},{"reviewId":"90a49ff1-0bed-484a-9c78-16648bcabf9c","range":0,"rating":5,"reply":"Hi Shawna, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs. Give us a call at (503) 620-2040 or stop by the office if you need anything! Our team is happy to help.","replyTime":"2019-03-25T17:00:00","review":"Very friendly people who work there","source":"Google","submissionTime":"2019-03-06T00:00:00","userName":"Shawna H."},{"reviewId":"e48c0394-51f3-43ce-a315-5f9feee791a4","range":0,"rating":5,"reply":"Judith, we are so happy to hear that we could accommodate you and assist you with your lock. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (503) 620-2040 if you need anything. Thank you so much for choosing Extra Space Storage!\n","replyTime":"2019-03-06T07:31:00","review":"This management ir grate .\nI lost the key to my storage they they offered to break the lock for me .\nI really appreciate how quick you resolved my big problem.\nI really recommend this place .\n\nThank you ????","source":"Google","submissionTime":"2019-03-05T00:00:00","userName":"Judith P."},{"reviewId":"9adc1ae2-466d-4810-98ba-8d85c63e34bd","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Brian was super helpful and fast. I walked in at 11:30 and asked for a drive-up 10x10, and I was out the door in less than 30 minutes with everything I needed.","source":"Google","submissionTime":"2019-02-25T00:00:00","userName":"Tristan J."},{"reviewId":"1a259cfc-a4bf-4f0e-b2d9-38ef50ccb905","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Brian provided the most perfect customer service to my girlfriend. Polite, helpfull, and such a great person to talk to. Will recommend this facility to everyone we know!! Thank you Brian.","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Justin K."},{"reviewId":"371bc71b-5171-406f-a74f-111ffb1c5efe","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"First I went online and reserved a space. So nice to receive a quick email. Went in hours later and got rock star customer service from Anita,Tom and Brian. I feel my 'stuff safe and secure'. Thank you, BB","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Bramwell B."},{"reviewId":"031e1ae4-17cd-4cdf-9e06-e8e5163e8c1a","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Came to Tigard location to book a unit down in West Sacramento and it couldn't have been easier! Nice and easy process with no hassle. In and out in about 10 minutes!","source":"Google","submissionTime":"2019-02-15T00:00:00","userName":"TheEngineeringNerd"},{"reviewId":"bc13ee30-02a3-40bf-97f8-b64e66f7fb4c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very nice and clean facility to store your personal belongings, also very secure, that was one of my main concerns","source":null,"submissionTime":"2018-03-01T13:52:00","userName":"Howard"},{"reviewId":"8c23f885-18ef-4151-868c-9bea8db0e8ec","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I think I mentioned that it was a good experience. They may be a wee bit more pricey than the Public Storage up the street but that place smells like cat pee. And the first month is free at Xtra Space!","source":null,"submissionTime":"2018-02-07T11:14:00","userName":"Nancy"},{"reviewId":"41355f2a-7801-474b-940c-66efc625fc51","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This Place is clean as a whistle. When we did Our first walk through with the Manager (who by the way was so friendly and Professional) we were amazed at the cleanliness of the place. They have a great security system. I highly recommend this facility.","source":null,"submissionTime":"2018-02-01T18:23:00","userName":"Linda"},{"reviewId":"954ba873-da19-4231-b3e1-b69386ac3595","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extra Space Storage is an up to date, super-clean facility. The employees are efficient, thorough and pleasant. Service was excellent.","source":null,"submissionTime":"2016-09-03T11:56:00","userName":"Bev"},{"reviewId":"46a136e6-a977-4151-9695-bdbd510d62d3","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great facility! Have been renting for 1 1/2 years and visit at least once a week. Units are clean, no strange smells or issues. The staff is friendly and helpful. Easy access from highway. Highly recommend!","source":null,"submissionTime":"2016-09-02T21:47:00","userName":"Jim"},{"reviewId":"fa82f732-b759-4894-b632-8469aa0c68bd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great having on-site management. Quick, easy access and service.","source":null,"submissionTime":"2015-11-18T14:04:53","userName":"Audra"},{"reviewId":"73213ce2-e0b1-4666-a925-4336e2c60ea0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"They are always friendly and willing to provide help","source":null,"submissionTime":"2014-10-27T17:41:28","userName":"peter"},{"reviewId":"c72a4a9c-1107-497e-932a-08f60a810a48","range":0,"rating":5,"reply":null,"replyTime":null,"review":"the staff at this facility have been just great to work with. This is the second time I have used their facility in 2 1/2 years and I would not hesitate to use or recommend it. Very clean and convenient.","source":null,"submissionTime":"2014-09-15T13:02:00","userName":"Linda"},{"reviewId":"2bf984ce-d2db-4fc7-bc86-eea35733182b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This location was the 1st to pop up on my search list, and I'm glad I chose it. It's clean, secure, and convenient. The customer service was excellent. I plan to stay with extra storage for a long while.","source":null,"submissionTime":"2014-06-24T18:32:37","userName":"Andi"},{"reviewId":"2cf36125-0477-4ab9-a219-234f34695129","range":0,"rating":4,"reply":null,"replyTime":null,"review":"I appreciate the good customer service, and how they explained everything to me in detail. They also took me to the storage that would be rented to me, which made it much easier to find it on my own.","source":null,"submissionTime":"2013-10-08T11:35:52","userName":"Adrian M."},{"reviewId":"ce9be49f-b188-4c80-84d4-68ddf2f2c1c8","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We love King City Extra Space Storage! The unit we have is inside & it is great - clean, very well-lighted, easy to access, carts always available to help move things in and out. We love the clean, bright hallways. We no longer need a flashlight to see into the unit, and we no longer get rained on while adding or retreiving items! The office personnel are fantastic - very professional and follow up on requests. The security is great as well - cameras everywhere - so we feel safe when using the unit. Thank you Extra Space King City!","source":null,"submissionTime":"2013-09-06T12:59:51","userName":"Bette"},{"reviewId":"e6e9b129-5bcb-4f6b-a4a3-63c18ea3221b","range":0,"rating":4,"reply":null,"replyTime":null,"review":"The onsite reps quickly set-up my account. Very professional and well-managed.","source":null,"submissionTime":"2013-08-08T02:15:14","userName":"Heather"},{"reviewId":"1419228b-c2fc-41b0-8f21-dafb64e64410","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I got the storage place within the same day I walked in their office. I did not had to wait like others places. The workers were really friendly and answer all my questions.","source":null,"submissionTime":"2013-07-19T22:44:13","userName":"Jorge"},{"reviewId":"20f7f01e-e4f8-4095-85e4-8f73a04fb10c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Found the office staff to be very courteous, prompt, and helpful. The space itself, from the initial appearance upon first looking and inside the unit itself, is far superior to many others that we had looked at as alternatives. We were surprised to find that their rates, despite our perception of much higher quality, were comparable to any of the other units in the local area. For us, the cleanliness is what won us over.","source":null,"submissionTime":"2013-07-12T15:05:07","userName":"Theresa"},{"reviewId":"2554ced7-a6d6-4a16-bb00-a9b9adc1c095","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Both management and facility itself are great. Those charged with running these units are courteous and helpful, doing whatever they can to assist the renter. The facility is very clean and state of the art. If you need a climate controlled unit in the Tigard area, be sure to go by and see for yourself. You won't be sorry you did!","source":null,"submissionTime":"2013-06-11T11:44:38","userName":"Bob"},{"reviewId":"d736fae4-b544-4ac4-a82b-438cda7bfeeb","range":0,"rating":5,"reply":null,"replyTime":null,"review":"These guys have been outstanding from the start. I was living in Alabama and they kept in contact with me until I was ready to rent. They made the process very easy and went out of their way to accommodate me. I am very happy with them and would highly recommend them.","source":null,"submissionTime":"2013-05-28T11:41:31","userName":"Vickey"},{"reviewId":"10e4c361-cf0f-4d0e-8a2f-759ed58ebf50","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This facility is convenient, clean, and easily accessible. The onsite residents/managers give a secure feeling of security for my belongings.","source":null,"submissionTime":"2013-04-09T16:18:26","userName":"Popcorn52"},{"reviewId":"40130b9c-5a44-43ca-bde6-1acd06b2ce40","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Really impressed with Robert & Anita on staff here. Very conscientious, helpful, accommodating people. Facility well maintained, secure and accessible. Staying longer than planned but know my personal belongings are safe. Would recommend to anyone and definitely will use again should the need arise!","source":null,"submissionTime":"2013-01-20T14:31:15","userName":"linny"},{"reviewId":"61727346-4edd-4ec8-84de-2334ddd134b4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"best in town. good $ for the space. well use this one for all my needs now abd latter...","source":null,"submissionTime":"2013-01-14T15:45:05","userName":"somrj"},{"reviewId":"9dc62eed-12ef-4d61-8f5b-8d4e0ce7b13b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have several storage units, and the unit here at ExtraSpace Storage is the best by far. The facility is kept *very* clean and security response times are great. It's easy to get my car to the entrance, and the hallways are wide and spacious into the unit.","source":null,"submissionTime":"2013-01-03T09:44:06","userName":"Nathan"},{"reviewId":"573beb80-071b-40a4-b403-42af82912949","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I was treated very well by the employees. They explained the detail of the contract and payments. They showed me the space I was renting. I was delighted to be a customer. Also, the facility is superior to any I have ever seen -- clean and cared for 100%. I'm letting others know about it too.","source":null,"submissionTime":"2012-12-11T11:37:12","userName":"Randy123"},{"reviewId":"85f1ba5a-54c0-4866-9f9a-7b35afb1c69c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have had other storage units but never one as clean or with the obvious security features as at Extra Space Storage. The people that work there are professional but fun to deal with and I found the spot less than another storage company nearby. Really satisfactory to say the least.","source":null,"submissionTime":"2012-11-04T20:44:35","userName":"Randy123"},{"reviewId":"5673974c-1f3f-43bf-b814-892619e4d61b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Friendly staff - very helpful. Good location. Great price compared to the competition. Won't hesitate to recommend.","source":null,"submissionTime":"2012-08-13T13:34:34","userName":"oldgolfer"},{"reviewId":"b6c34b94-8922-4a9f-b36a-610fc67fb778","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have never rented a storage facility before and I was not sure what to expect. The building looks new and is kept very clean. The indoor units are climate controlled and it feels nice inside. I bought a smaller unit and got what I consider to be a great deal.\n\nI was easily able to fit all my things in the space. While I was unloading my car and loading the space, oftentimes late at night, never was I worried about my safety on the premises. It seems to be very safe at all hours.\n\nOverall, I am extremely satisfied with this facility.","source":null,"submissionTime":"2012-06-24T08:53:29","userName":"J.D."},{"reviewId":"c27e77d3-09ef-413e-b54b-d06ae4156fed","range":0,"rating":5,"reply":null,"replyTime":null,"review":"this site is top notch in all above and glad that i moved from public storage to here. long loyal customer for sure","source":null,"submissionTime":"2012-04-04T11:30:12","userName":"crazycollector"},{"reviewId":"a83d4d15-2bca-40d2-81f6-8fc78c15815c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"There is a feeling of being safe and secure while utilizing these facilities . We feel cared for by the service people. They know their business. They make you feel like family while being efficient time conscious people. They will stop and shoot the breeze with you or deliver the service you need at the time. What ever you want. Their billing process coupled with on line communication couldn't be easier to deal with. To say the least we are happy with our choice of storage","source":null,"submissionTime":"2012-04-03T12:48:36","userName":"Denny1234"},{"reviewId":"849ef484-8acc-4150-b9a4-2d39dc96746c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"My only concern is security, The building is assembled from metal sheets with hex-head screws. Someone with a hex head socket could remove metal bars or sheets to gain entry into other units!","source":null,"submissionTime":"2012-03-03T12:50:27","userName":"pierre"},{"reviewId":"f1b07ee4-0902-4337-beb2-dfe5e2453c2b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Clean, secure, efficient way to go! Extra Space is the place!","source":null,"submissionTime":"2011-11-10T21:55:00","userName":"Coop"},{"reviewId":"0cc7858b-6d0f-4510-8e10-6e4c678cbe8c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The staff is helpful, friendly and courteous, my unit is clean an in very good order. the inside units are easy to use and I like the magnets to hold the door open..Boxes and other supplies are displayed so they are easy to see . Over all this is one of the best rental places I've ever used.\nThank you","source":null,"submissionTime":"2011-11-09T23:15:35","userName":"tomtom"},{"reviewId":"65c1c9da-d610-4483-b285-30a3cc08cba0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The management was so on top of everything - Anita was amazing and helped me with every detail......the unit clean as a whistle and held my precious possessions for almost two months, intact. 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