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Instant response, best customer service assistance in a very long time!","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Tom N."},{"reviewId":"956bf242-d949-4608-9310-7221c0c10130","range":0,"rating":5,"reply":"Thank you for sharing your experience, Kevin! We're glad to hear Justin was so helpful.","replyTime":"2026-09-28T13:26:00","review":"Justin was awesome , so helpful","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Kevin H."},{"reviewId":"9e3c2117-99e9-4ccc-86aa-e56653cc22b2","range":0,"rating":5,"reply":"Thank you for your wonderful review, Anne! We're so glad to hear that Yvette was incredibly helpful during your moving experience. ","replyTime":"2026-09-09T09:33:00","review":"Yvette was incredibly helpful over two days of tense moving. Thank you Yvette.","source":"Google","submissionTime":"2026-09-09T00:00:00","userName":"Anne W."},{"reviewId":"0a747465-7cb2-4e1a-a8d5-64fce83e6906","range":0,"rating":5,"reply":"Thank you for your wonderful review, Tristan! We're so glad to hear that Justin consistently provides great customer service and makes your interactions at Extra Space Storage a positive experience. ","replyTime":"2026-09-22T12:15:00","review":"Great customer service by Justin like always. I always look forward to my interactions with Justin when I have questions!","source":"Google","submissionTime":"2026-08-28T00:00:00","userName":"TRISTAN I."},{"reviewId":"a60f7ce0-4987-4610-99b3-56780762904c","range":0,"rating":5,"reply":"We are delighted to hear Yvette went above and beyond for you. Welcome back, Aaron — we look forward to serving you again.","replyTime":"2026-08-20T09:20:00","review":"This is my second time using Extra Space and the customer service shined once again. Yvette went above and beyond to help me get the right unit, making the process seamless.","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Aaron A."},{"reviewId":"eaf1f682-f9ac-444f-9a43-2bd08a7874d6","range":0,"rating":5,"reply":"Thank you for sharing, Matt! We're glad Justin made a great impression. ","replyTime":"2026-08-07T11:51:00","review":"Justin is awsome!  Super friendly, and the facility is always clean!","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Matt"},{"reviewId":"c84d623e-c932-495c-9796-a8d9449453e9","range":0,"rating":1,"reply":"We are concerned to hear about the door issues and the call experience, Andrew. Please contact us at 888-786-7243 so we can resolve this promptly.","replyTime":"2026-08-05T14:19:00","review":"Front garage door is constantly not working , I called the manager to ask about an eta and she hung up on me.","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Andrew C."},{"reviewId":"c523f815-5771-4904-bb7e-f03f3221172f","range":0,"rating":5,"reply":"Thank you, Valinda! Justin's hospitality and dedication make a real difference. We're glad he provided Ben and you with such outstanding support.","replyTime":"2026-07-24T10:29:00","review":"Justin has been a pleasure of getting Ben and I a storage unit for our case. He is always a great person to talk to and always helping us out when need be. He is a one of one when it comes to hospitality and doing the the right way !","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Valinda J."},{"reviewId":"de26f761-4553-49f9-9227-283ebfb32f60","range":0,"rating":5,"reply":"Thank you for your review, Stacey! We're glad Justin made such a great impression. ","replyTime":"2026-07-23T15:29:00","review":"Very clean and safe storage unit facility!  Justin in the office is super friendly and always very courteous and helpful. Plus, it’s just nice to chat with him!","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Stacey B."},{"reviewId":"3bcf5233-97d7-4463-b5e0-aafc93556f07","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, J! We're glad Jessica was informative and helpful. ","replyTime":"2026-07-22T15:05:00","review":"Jessica was very informative and helpful. Thanks Jessica","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"J F."},{"reviewId":"bb9c7b46-05ce-4bf9-a38b-63c6ad5d12db","range":0,"rating":5,"reply":"We are pleased to hear Jessica made your move from NJ to CO smoother. Welcome to Extra Space Storage, Mary!","replyTime":"2026-08-06T13:47:00","review":"Moving from NJ to CO and was looking for a storage facility.  The fact I was greeted with a smile by Jessica, made me feel like this was the perfect place to keep things safe.  She answered every question i had and showed me which units I would need!  HIGHLY RECOMMEND THIS LOCATION and ask for Jessica!!!","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Mary G."},{"reviewId":"b0cbd81e-74c2-40ac-a11f-32a71868a1d8","range":0,"rating":5,"reply":"Thank you for your review, Francesca! We're glad Jessica made the process easy, from payments to finding the perfect unit. ","replyTime":"2026-07-22T15:53:00","review":"Jessica was amazing explain to me everything\nFrom how the payments works to which unit will be perfect for my one bedroom apartment thanks you so much for making this stressful process so easy for me I appreciate your patience with me","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"francesca “."},{"reviewId":"8edb31d8-f633-49f5-9b06-de7170914518","range":0,"rating":5,"reply":"We are grateful for your kind words! We'll make sure Jess knows her helpfulness made a difference. See you next time!","replyTime":"2026-07-22T16:37:00","review":"The lady Jess at the front desk was very kind,and very helpful with during my transaction thanks so much","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"RICKYROCKET73"},{"reviewId":"8bfdff62-4e70-4b95-a490-831a41b2456e","range":0,"rating":5,"reply":"We are delighted to hear your rental was smooth! Shannon's helpfulness made it happen. We appreciate you, Yvette! ","replyTime":"2026-06-26T10:29:00","review":"Rental was a smooth and great experience Shannon was very helpful ??","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Yvette D."},{"reviewId":"5a4d539b-4acf-41ea-9487-d43e6141dbee","range":0,"rating":5,"reply":"We are delighted to hear Justin provided responsive and helpful service. Thank you for recommending our location, Cristina!","replyTime":"2026-06-09T12:35:00","review":"Justin is incredibly responsive and helpful.  Would absolutely recommend this location","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Cristina “."},{"reviewId":"fb8fd143-f8c2-425f-9cfe-0b15caf11edf","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Amber! Justin and our covered loading area make storage simple. We're glad the online process worked smoothly.","replyTime":"2026-05-23T07:23:00","review":"Fantastic location! Justin was great and told me I could drive through the facility to get items closer for unloading purposes. I got a space within minutes online, then got the key and code very quickly. Being able to load under a covered garage is so excellent. Great working carts, too.","source":"Google","submissionTime":"2026-05-22T00:00:00","userName":"Amber C."},{"reviewId":"689bc594-4e29-40c7-8c8c-f6ea969f9262","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Justin's friendly service and our clean, safe facility. Thanks for choosing us, Utarra!","replyTime":"2026-05-12T09:56:00","review":"Justin is very helpful and super friendly. This facility is clean and safe. I had a great experience and I was just here for boxes!","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"Uttara S."},{"reviewId":"46ff7316-c8a3-4f1d-94de-ca0e604af650","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you love our storage place! Aaron's excellent care makes all the difference. Thank you, Kathleen!","replyTime":"2026-05-01T08:16:00","review":"I love this storage place Aaron who takes good care of the place is soooo nice he took care of everything. I am very pleased","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Kathleen S."},{"reviewId":"b62afcf3-1f22-469b-ae4c-b2f6a7bee957","range":0,"rating":5,"reply":"We are delighted to hear about Justin's kindness and our clean facility. Thanks for trusting us with your possessions, Kimberly!","replyTime":"2026-04-27T15:27:00","review":"Justin is one of the first people I met here in Denver.  He was so kind and helped me with my move with boxes, bubble wrap, and tape. Very generous and kind! The facility was very clean and orderly!  Would definitely trust them with my possessions!!","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Kimberly S."},{"reviewId":"03c32426-109a-4636-af1a-62b810e7daf8","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our service, Jerry! Thank you for choosing Extra Space Storage.","replyTime":"2026-04-13T12:12:00","review":"Great service","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Jerry J."},{"reviewId":"1e34c245-63c1-47dc-8425-2ee90d99e6e6","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Justin! So glad he provided friendly service, Chris.","replyTime":"2026-04-03T13:59:00","review":"Justin was awesome, very friendly","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Chris P."},{"reviewId":"511b3ef7-5cce-4de1-8608-a32d680d91f8","range":0,"rating":5,"reply":"Thank you, Tanya, for taking the time to share such a detailed and positive experience! We’re glad to hear the unit selection, application, and automated confirmation process were smooth and easy to navigate. It’s great to know that Justin took the time to walk you through your unit, address your space concerns, and explain all of your options. We’re happy you feel confident storing your belongings in a clean, secure, and well-lit facility, and we truly appreciate you choosing us for your storage needs.","replyTime":"2026-03-29T10:31:00","review":"The process of selecting and accessing the unit was an easy and smooth process. The application and automated confirmation was simple and clear. The best part has been the customer service: I was able to walk into the office, meet Justin (the manager), and view my unit. When I expressed possible concern of needing more space, he showed me other units and let me know of all my options. When there's many other things to worry about during a move, it's comforting to know my belongings are in a clean, secure, and well-lit facility, with friendly customer service.","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Tanya L."},{"reviewId":"8d29ba9c-8956-4258-b20e-e15a4c51f56a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Shannon! We're thrilled you found our facility clean and safe, and our team helpful.","replyTime":"2026-03-27T16:30:00","review":"This was the cleanest and safest storage facility we have ever used. The gentleman running the facility was very friendly a d helpful. I highly recommend this storage facility!","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Shannon"},{"reviewId":"bb692dc0-12f0-414b-9b98-0ba6197cb442","range":0,"rating":5,"reply":"We are delighted to hear Justin provided friendly service and met all your needs. We appreciate your recommendation!","replyTime":"2026-03-14T15:06:00","review":"I would recommend this manager he is super friendly. All needs were met. Ask for Justin","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Melissa B."},{"reviewId":"d4d6f978-1708-4f65-8124-7fbcbbe6480b","range":0,"rating":5,"reply":"Thank you for your review, Ben! We're delighted you found our staff friendly and professional and our facility secure and convenient.","replyTime":"2026-03-06T08:58:00","review":"Super friendly, professional and helpful staff. Safe secure and convenient facility.","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Ben B."},{"reviewId":"a5fe5937-2c0a-4b76-b396-bdc6bd729ad9","range":0,"rating":5,"reply":"We are grateful Justin provided such friendly, helpful service. Your positive experience means everything to us, Mike.","replyTime":"2026-02-20T10:40:00","review":"Justin was absolutely incredible super friendly and very helpful","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"Mike B."},{"reviewId":"1f03d644-8eab-4b56-8fa6-97ead6e5e82b","range":0,"rating":5,"reply":"We’re thrilled you had a 5-star experience at Extra Space Storage, Timothy! Please let us know if there’s anything else we can do to assist you with your storage needs.","replyTime":"2020-12-11T14:06:00","review":"It was such an easy experience to rent a storage unit. We were shown two that matched what we needed, and were offered the \"online rate\" when we asked. Facility was clean. Staff were friendly.","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Timothy M."},{"reviewId":"433d63bb-986c-452a-90fd-7290411dc064","range":0,"rating":1,"reply":"We're sorry to hear about your experience at Extra Space Storage, Shawn. Please feel free to reach out to us at (303) 366-6248 to discuss your concerns further. Thank you for your feedback.","replyTime":"2026-02-11T08:06:00","review":"Nice facility with predatory practices. Constant increase in monthly dues without any notice. Plenty of places in the immediate area with better prices and less deceptive business practices.","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Shawn B."},{"reviewId":"8194b48e-e03d-40f2-9325-75c0caf5f926","range":0,"rating":5,"reply":"Thank you for sharing your wonderful experience! We're so glad to hear that Justin made your moving in and out process hassle-free and exciting. It's fantastic to know that his knowledge and friendly, welcoming approach made such a positive impression on you. We're thrilled that you found our indoor facility convenient and that the access to moving carts and the option to use your own lock added to the ease of your experience. Justin will be delighted to hear your kind words about his service. We truly appreciate that you would recommend us to your friends and family, and we'd be happy to welcome you back anytime you need storage in the future!","replyTime":"2026-01-26T11:06:00","review":"Justin S is great made moving in and out so easy and exciting! Was very knowledgeable about everything and super friendly and welcoming in almost sad to have moved out but he’s the best! Everything is so hassle free. And indoors and close which made moving in and out so easy with access to moving carts and u can use ur own lock. Thank you again Justin!!! If I ever need storage again I will be back as well as referring friends and family to you guys!","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"madie j."},{"reviewId":"46cf05fb-c506-4c7c-a89c-c29f16b1f6ec","range":0,"rating":1,"reply":"We are sorry to hear about your stolen TV. Please contact us at (303) 366-6248 to discuss this serious matter further.","replyTime":"2026-01-15T07:37:00","review":"My brand new64\" TV in the box was mysteriously stolen from this place ..and because no insurance all they could say is S.O.L!!!!! Seemed like a major inside job!!! Of course they new where to steal from that wasn't insured and a brand new item in a box!!!","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Michael R."},{"reviewId":"8fc15711-943b-46a0-bb7f-107d56145ada","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are thrilled to hear that Justin provided top-tier customer service and helped you find the perfect storage solution.","replyTime":"2026-01-11T11:55:00","review":"Justin delivered top-tier customer service by brainstorming many possible storage and moving solutions, and then he helped us pick the one that met our needs and was within our budget. We were grateful for his assistance during this transition. 10/10 would recommend.","source":"Google","submissionTime":"2026-01-11T00:00:00","userName":"Martin M."},{"reviewId":"62e8cfb8-7752-4823-a958-803b8452b16e","range":0,"rating":5,"reply":"We are glad to hear you appreciate our customer service! Your feedback means everything to us.","replyTime":"2026-01-05T16:42:00","review":"Always great customer service!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"John T."},{"reviewId":"9008e09f-405a-48d3-8c5f-f5ed7456a97f","range":0,"rating":5,"reply":"We're ecstatic to hear that Justin Sandoval was amazing and so helpful! Thank you immensely for your kind words.","replyTime":"2025-11-21T10:24:00","review":"Justin Sandoval was amazing and so helpful! I will be frequenting this space all because of him!","source":"Google","submissionTime":"2025-11-21T00:00:00","userName":"Talia S."},{"reviewId":"70800af6-c7a5-4d12-adb6-85d48ffade1a","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2025-11-21T12:48:00","review":"Amazing storage space, Justin Sandoval  was such an amazing help!","source":"Google","submissionTime":"2025-11-21T00:00:00","userName":"Talia H."},{"reviewId":"065812e8-e9e2-4c6e-a6b3-59c4e2eb1347","range":0,"rating":5,"reply":"Thank you for your review, Shawn! We're thrilled you've been happy since fall 2022. It's wonderful to hear that Justin has consistently been super helpful with all your questions throughout your time with us. We truly appreciate your recognition of his dedication to providing excellent customer service. We're also delighted that you've found our facility to be clean and safe during all your visits to your unit. Your loyalty over these years means a great deal to us, and we're grateful for customers like you who take the time to share their positive experiences.","replyTime":"2025-11-13T13:45:00","review":"I have used this location since fall 2022 and have been very happy,  Justin has always been super helpful with anything I have had a question about. The place is always clean and safe when I have had to come to my unit","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Shawn N."},{"reviewId":"e07419ff-c169-44f7-9b4c-fe1a3c197ce4","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! Thrilled you loved our unique airplane hangar facility and Justin's exceptional service!","replyTime":"2025-11-11T16:04:00","review":"What a beautiful facility!! Never have I been to a storage place inside an Airplane Hanger ??!! Justin was such an amazing help with a unit! He was very friendly, kind, and helpful with all!! A++++","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Melissa L."},{"reviewId":"62226332-09a5-42d9-ab8a-9aefa6c75875","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're thrilled our management team and clean facility exceeded your expectations.","replyTime":"2025-11-09T11:35:00","review":"Management is very nice and helpful. Facility is clean and well cared for. Great experience - I highly recommend this storage facility! Great location and easy access as well.","source":"Google","submissionTime":"2025-11-09T00:00:00","userName":"Suraya D."},{"reviewId":"0a957f4f-4cc6-4b5a-8e1b-521b32789144","range":0,"rating":5,"reply":"Thank you for sharing your wonderful feedback about Justin and our clean facility! We're honored you chose us for your storage needs.","replyTime":"2025-10-12T10:56:00","review":"Justin is simply the best! A great communicator, client service first,  an incredibly clean facility,  and always willing to help with any potential issues that might arise! A wonderful facility for storage needs!!","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Glenda P."},{"reviewId":"13b7faf9-d7a8-434e-a30e-77553e6b5f99","range":0,"rating":5,"reply":"We are delighted to hear Mr. Sandoval provided such helpful and professional service. Thanks for choosing Extra Space Storage!","replyTime":"2025-09-04T09:25:00","review":"Mr. Sandoval was very helpful and professional in every way...","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"William C."},{"reviewId":"5379d254-dc1c-465a-818f-f8b798c2fced","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Justin and our team! We're thrilled you found us clean, well-run, and caring. We truly appreciate your kind words about Justin's personalized approach and willingness to go the extra mile for our customers. It's great to hear that you've noticed the attention to detail and the effort we put into maintaining a respectful environment. We're honored that you consider us the best storage facility you've used and are grateful for your recommendation. Your satisfaction is our top priority, and we're glad we could meet your storage needs so effectively.","replyTime":"2025-08-30T08:40:00","review":"Justin, the store manager, goes above and beyond in every way. He takes the time to get to know you as a person, not just a customer, so he can better understand your needs. He’s always willing to lend a hand, whether it’s helping load and unload items into your storage unit or paying attention to details others might overlook—like stepping in to open another door for convenience when one is temporarily malfunctioning.\n\nI’ve used several storage facilities in the past, but this one stands out as the best. It’s clean, respectful, and well-run, and it’s easy to see why it’s so popular: the staff truly care about the people they serve. The level of customer service here is rare, and I highly recommend this location to anyone looking for storage.","source":"Google","submissionTime":"2025-08-29T00:00:00","userName":"Daniel P."},{"reviewId":"fdc02f3a-38b2-49db-9f0f-092867bcc0fb","range":0,"rating":5,"reply":"We are grateful for your kind words! Happy to hear Justin and our team provided helpful service with fair pricing and flexibility.","replyTime":"2025-08-23T09:38:00","review":"The employees were incredibly helpful. The prices were fair, and they were flexible with my move out date. Justin at the east academy blvd location was especially helpful with the transition!","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Alex S."},{"reviewId":"8f64b25d-2138-4596-b589-3c284bbbf65a","range":0,"rating":5,"reply":"Thank you for taking the time to share! So glad you find our facility clean and Justine helpful.","replyTime":"2025-08-15T08:06:00","review":"Great clean facility. The PM Justine has been great to work with.  Very responsive and helpful.","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Jesse W."},{"reviewId":"75b25af5-efe2-4c76-91c7-bdacf147b3d6","range":0,"rating":5,"reply":"Thank you immensely for the kind words about Justin and Mikey! We're thrilled they made your first storage experience great. We're glad to hear that Justin was able to help you navigate the storage unit process, answer all your questions, and provide flexibility when needed. It's also wonderful to know that you appreciate the cleanliness, good lighting, and security of our facility. We strive to maintain high standards in all aspects of our service, and it's rewarding to hear that it has made a positive impression on you.","replyTime":"2025-08-12T17:47:00","review":"I wasn't sure what to expect out of a storage unit, as I had never had one before.  But, Justin sets a high standard!  He has been incredibly helpful in helping me navigate the storage unit process, answering all my questions and giving me flexibility when needed.  He walks the property and makes sure all units are securely locked, and look normal.  Both, Justin and Mikey are very friendly and professional.  In addition, the place is clean, well lit and secure.","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Cynthia M."},{"reviewId":"c71abcbc-9e33-48d1-9e79-414cdc47558a","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for your review!","replyTime":"2025-08-11T11:27:00","review":"The place is clean and bright, and Justin the manager was amazingly helpful!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Anne W."},{"reviewId":"6050f0ae-8c09-4f68-a83d-b2b83a86cab5","range":0,"rating":5,"reply":"Thank you for the amazing review! So happy Justin made your storage experience great after many years elsewhere.","replyTime":"2025-08-01T14:53:00","review":"This is an amazing storage location.  I have been storing stuff for many many years and this is by far the best experience I have ever had.  I would give 10 stars if I could.  Thanks Justin for making it great.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Adam M."},{"reviewId":"f0586f7f-06ad-492f-b3fa-1fb5e069ea17","range":0,"rating":5,"reply":"We are happy to hear Justin was so helpful with your trash! Thanks for sharing this positive feedback.","replyTime":"2025-07-28T11:03:00","review":"Justin threw away our trash for us. Super helpful!","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Abbey J."},{"reviewId":"419cf690-7438-4faf-b3c7-2cbea02da9c5","range":0,"rating":5,"reply":"Thank you immensely for highlighting Justin's helpfulness and our clean, secure facility. We're thrilled you had the best storage experience! It's wonderful to hear that Justin made the process easy and kept you informed throughout. We take great pride in maintaining a clean, well-maintained, and temperature-controlled environment for our customers. We're also glad you appreciate the drive-in access and nearby parking for your convenience. Your peace of mind regarding our security measures is important to us, and we're delighted that you feel secure storing with us. Thank you for your high recommendation, and we're honored to be the best storage unit you've rented.","replyTime":"2025-07-28T15:02:00","review":"Justin is incredibly helpful, knowledgeable, and always friendly. He made the whole process easy & made me feel secure & informed every step of the way. The facility itself is really nice—clean, well-maintained, and temperature-controlled. I love that you can drive into the facility and park close to our unit, and the security measures give me total peace of mind. Highly recommend! Best storage unit we've rented.","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Jennifer M."},{"reviewId":"bf5edec8-2f75-42f5-b959-644c8614ac4f","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Justin's thorough and professional customer service! Thank you for choosing Extra Space Storage!","replyTime":"2025-07-18T15:49:00","review":"Best place to bring stuff for storage! Justin has the best customer er service.   Very thorough and professional! Excellent service! Thank you !!","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Francine G."},{"reviewId":"44b6ff4e-1ea9-4061-83ad-2eae84453193","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Justin! Thanks for recognizing his helpfulness and kindness.","replyTime":"2025-07-16T09:08:00","review":"Justin is very helpful and extremely nice I enjoy doing business with him","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"santana k."},{"reviewId":"31b6fda0-ddeb-47c5-aa90-607c61b3a3de","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for highlighting our easy parking and access, and Justin's helpfulness. We appreciate your recommendation!","replyTime":"2025-07-13T11:29:00","review":"We have had a great experience at Extra Space! It’s so easy to park and access our unit and the staff is so helpful! Justin was great to work with and helped us with what we needed. Highly recommend!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Stephanie L."},{"reviewId":"3b06cddd-ac67-4107-8668-870a864f1d1a","range":0,"rating":5,"reply":"We are delighted to hear Justin provided amazing service! Thanks for noting our clean facility and easy rental process.","replyTime":"2025-07-11T08:42:00","review":"Justin is amazing! This place is so clean and renting the unit was easy and fast.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Anna P."},{"reviewId":"d9f81f8c-ae16-483c-9a71-d1116a17d6ba","range":0,"rating":5,"reply":"We are delighted to hear Justin provided great service! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-06T12:52:00","review":"Justin was great","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Zakia J."},{"reviewId":"2c4479d5-3642-4b95-b82b-6b8e0dc9aa8b","range":0,"rating":5,"reply":"We are thrilled to hear that Justin provided great customer service. Thank you for sharing your experience with us.","replyTime":"2025-06-30T11:41:00","review":"Justin was such a great help.\nHe was very detailed with the property and rules. I really appreciate that I found this storage with great customer service I will be referring to family and friends","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Teisha B."},{"reviewId":"ace200f2-0ef3-46ba-b27d-aeae6c8cd6d0","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Justin! Thank you for sharing your feedback.","replyTime":"2025-06-29T09:32:00","review":"Justin was AWESOME! Very helpful, professional and so kind! He went out of his way to help me with all of my moving needs. I will be coming back. Thanks Justin????????","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Melissa T."},{"reviewId":"0b477c2b-20f9-47a9-9daf-f2707ed651d2","range":0,"rating":5,"reply":"We are glad to hear that Justin provided excellent customer service during your visit. Thank you for sharing your positive experience with us!","replyTime":"2025-06-27T14:13:00","review":"Justin was so incredibly helpful as we were accessing our unit. His customer service was above and beyond. Thank you!!","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Dirk B."},{"reviewId":"b415bab8-1690-4747-9f3c-cb6b483e2212","range":0,"rating":5,"reply":"We are delighted to hear about Justin's helpful and kind service! Thanks for recognizing his informative approach.","replyTime":"2025-06-27T08:46:00","review":"Justin was extremely helpful and kind! He answered any questions we had and was very informative. Thank you, Justin!!","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Gilda S."},{"reviewId":"d048008a-aca2-429c-ad44-26502b5f62ed","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Justin! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-27T08:48:00","review":"Justin was extremely helpful and kind. Best storage booking experience yet!","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"James J."},{"reviewId":"5c176b39-77fd-466e-8523-d4bb4dede651","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with our service! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-25T11:38:00","review":"Excellent service","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Betzavet P."},{"reviewId":"5d849bcc-d045-4fa6-bd54-c12587508791","range":0,"rating":5,"reply":"We are delighted to hear about your incredible experience with Justin at our Extra Space Storage facility! His kindness and compassion truly made a difference during your difficult time. We understand that life can be overwhelming, especially when dealing with the loss of a loved one, and we're glad Justin was able to provide the support and understanding you needed. It's heartwarming to know that he listened, cared, and treated you like a human being rather than just another transaction. We strive to create a supportive environment for all our customers, and we're pleased that Justin exemplified this commitment. Thank you for taking the time to share your experience with us. Your words remind us of the importance of genuine human connection in our everyday interactions.","replyTime":"2025-06-24T09:15:00","review":"I just wanted to take a moment to share what an incredible experience I had with Justin at Extra Space Storage facility. From the moment I arrived, he greeted me with kindness and compassion that instantly made a stressful situation feel manageable. Life can be overwhelming sometimes especially when you’re navigating the loss of someone and having someone like Justin on the other side of the counter made all the difference.\nhe listened, he cared, and he treated me like a human being, not just another transaction. That kind of genuine support is rare, and it reminded me how important it is to have people in our corner, even in the everyday things.\n\nSupport like that sticks with you. It’s not just about storage, it’s about being seen, heard, and helped with heart. Thank you, Justin. You truly made a difference. ????","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Kayla H."},{"reviewId":"f2876914-1760-4150-9438-8449a360ae2f","range":0,"rating":5,"reply":"We are delighted to hear Justin and Ken made your moving experience positive! Thanks for noting our clean, bright facility.","replyTime":"2025-06-21T09:24:00","review":"Justin and Ken are so welcoming and kind. They are extremely helpful and make moving a positive experience. The facility is so clean and bright.","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Heather V."},{"reviewId":"3ddfb06d-016b-4c38-95e3-47d255df0ad9","range":0,"rating":5,"reply":"We are delighted to hear you love our facility! Thanks for the kind words about Nina - we'll share your feedback with her.","replyTime":"2025-06-18T14:04:00","review":"Love this place!!  Best facility in town.  Nina is awesome!","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Radleigh V."},{"reviewId":"f194df3a-c602-47d0-9a32-1eb2989b3034","range":0,"rating":5,"reply":"We are delighted to hear Justin and Miki provide phenomenal service. Thank you for highlighting our clean facilities, easy access, and commitment to safety.","replyTime":"2025-05-31T13:47:00","review":"Justin and Miki provide phenomenal customer service, they are always warm and welcoming, I feel safe storing my things here. The facility and office are clean and well lit. Access is easy and quick.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Heather M."},{"reviewId":"ac52d603-a5aa-428e-a031-e07eda1df44c","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly staff and convenient moving supplies. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-31T14:31:00","review":"Great location, very friendly and quick to help with any and all needs, plus they sell moving supplies if you forget anything!","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Keith C."},{"reviewId":"2f29d58c-76a8-4ca0-9647-4c7b3863229e","range":0,"rating":5,"reply":"We are delighted to hear Justin Sandoval provided exceptional service. Your recommendation to friends and family means a lot to Extra Space Storage.","replyTime":"2025-05-30T18:23:00","review":"Justin Sandoval store manager is amazing and was extremely helpful and super professional. We will absolutely recommend his store to friends and family.","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Moi M."},{"reviewId":"29e0e6bf-f9e6-492f-825a-336744f9c1da","range":0,"rating":5,"reply":"We are delighted to hear about Justin's exceptional service and respect towards customers. Thank you for highlighting his commitment to excellence.","replyTime":"2025-05-30T18:21:00","review":"Justin is amazing, and treats customers with respect.","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"br “."},{"reviewId":"47665a07-98bf-4161-b1f5-048780a71046","range":0,"rating":1,"reply":"We sincerely apologize for your experience. Please call us at (303) 366-6248 to speak directly with management about your account and rate concerns. We take these matters seriously.","replyTime":"2025-05-19T14:20:00","review":"I posted the other week about them raising my rates from $70 to $200 without notice. When I called to ask what happened, they just asked if I wanted to move out, then blocked my number. My post was given the response \"please contact us to address this\" but I CAN'T BECAUSE MY NUMBER IS BLOCKED?!? let me know if you actually want to fix this. Horribly unprofessional and unethical","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Kyle P."},{"reviewId":"50ca0f51-8e1c-42bd-be1b-d905b4a2ce0a","range":0,"rating":5,"reply":"We greatly appreciate your kind words. Thank you for acknowledging our employee's efforts.","replyTime":"2025-05-13T16:29:00","review":"The Employee that helped me today with my storage unit was great, and patient and understanding with me and my situation. The world needsore people like him! Thank you so much for everything.","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Holly R."},{"reviewId":"5832f540-c5b3-4e47-abeb-e86969c8212e","range":0,"rating":1,"reply":"Thank you for sharing your concerns about your experience with our storage facility. We take your feedback seriously and value the opportunity to address any issues our customers may have. We understand your frustration regarding the rental price changes and communication. We would like to discuss this matter further with you to better understand the situation and work towards a resolution. Please reach out to us at (303) 366-6248 so we can review your account details and address your concerns directly. We appreciate your time in bringing this to our attention and look forward to speaking with you.","replyTime":"2025-05-09T16:20:00","review":"Absolutely DO NOT rent here. It is a bait and switch. My rent went from about $70 a month to almost $200 with zero notice. And when I called to ask why. They said they get the right to decide the rent on any given month with no obligation to stay with what the contract stated as the price since they operate as a month the month lease, regardless of your contract. Then they hung up and blocked me. Unprofessional, scummy behavior and I would never recommend this place. Not only do I need to move my stuff now twice, I need to pay for another start up fee, all because they have zero ethics and professionalism. Truly disgusting and disappointing. They were so kind for the bait, then came the switch","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Kyle P."},{"reviewId":"59150b68-0d1d-4e3e-9a5d-e100cb6d9360","range":0,"rating":5,"reply":"Thank you for the kind words about our amazing customer service. We're delighted to hear that our staff members were extremely kind, helpful, and efficiently accommodating, especially given that you arrived close to closing time with your toddler. We strive to provide exceptional service to all our customers, regardless of the circumstances, and we're glad we could meet your storage needs. We deeply cherish your feedback and your generous 10-star rating. It means a lot to us, Da'Cia & Gracyn!","replyTime":"2025-04-25T08:25:00","review":"Me and my toddler came in literally 30 minutes before closing in need of storage space. The staff members were extremely kind, helpful and efficiently accommodating. I give them 10 stars for amazing customer service!\nDa’Cia & Gracyn ??????","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Dacia M."},{"reviewId":"453d8fa8-36c9-43aa-b68b-427af8cd597c","range":0,"rating":1,"reply":"Your concerns are noted. Please contact us at (303) 366-6248 to discuss this further. Thank you for your feedback.","replyTime":"2025-04-25T10:26:00","review":"They will bait and switch your rate. Mine doubled without notice. Be careful with auto payments. Such a bummer - this is a great facility otherwise.","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Justin H."},{"reviewId":"d403101f-74a8-45f1-9a36-fe7c6791f0d5","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-04-10T07:29:00","review":"Everything went quickly and Chi in the front office was really helpful. The space is clean and well-lit.","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"Anne M."},{"reviewId":"d4fe3a15-4734-4cb8-bed3-2f24c72e7224","range":0,"rating":5,"reply":"Thank you for sharing your positive experience at Extra Space Storage! We are glad to hear that Ken provided excellent service and made your storage rental process smooth and easy. We appreciate your kind words about our clean facility and friendly staff. It's wonderful to know that Ken went above and beyond to assist you. We strive to maintain high standards of cleanliness and customer service, so it's rewarding to hear that we met your expectations. Thank you for your recommendation, and we look forward to continuing to serve your storage needs.","replyTime":"2025-04-10T13:44:00","review":"We just secured a storage unit at Extra Space Storage, and the experience was great.  Ken was the person who helped us, and made everything super smooth while going above and beyond.  Highly recommend this very clean storage, along with its very helpful and friendly staff.   Thanks again Ken.","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"matthew s."},{"reviewId":"b6882e5a-49fb-45f4-82b9-c4ede31c341d","range":0,"rating":5,"reply":"We are glad to hear that Justin was extremely kind and helpful during your time at Extra Space Storage Lowry. Thank you for recommending us, Megan!","replyTime":"2025-03-31T16:11:00","review":"We have had multiple storage units at this facility for over two years now. Finally moved out this month. Justin was extremely kind and helpful throughout our two years here. Highly recommend ExtraSpace Storage Lowry!","source":"Google","submissionTime":"2025-03-31T00:00:00","userName":"Megan H."},{"reviewId":"f7e08dfd-75b7-4b27-8fe9-3a73120ada25","range":0,"rating":5,"reply":"Wow, Eric! We appreciate the 5-star review. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2020-03-18T13:32:00","review":"Justin and Miki were awesome! Super helpful and nice!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Elvira S."},{"reviewId":"84781ac8-0958-4308-b189-ea0f9dc0339a","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Justin!","replyTime":"2025-03-29T09:11:00","review":"Justin was very helpful in finding the right sized  storage unit","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Jose S."},{"reviewId":"61b70895-d84b-487a-813f-f41a88046445","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on the safety and service at Extra Space Storage. Thank you for choosing us for your storage needs!","replyTime":"2025-03-29T11:35:00","review":"Folks were great. Place was nice and always safe and secure. Served the purpose as we moved kids in and out of college.","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Joe H."},{"reviewId":"fa63a16a-75d3-4962-ba3f-96c4c51bbe9e","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Justin! Thank you for sharing your feedback.","replyTime":"2025-03-21T08:17:00","review":"Justin has such an amazing personality and really knows and understands what it means to be of help to people. He is every wise and committed to giving the best customer service. The world needs more Justin’s like this in it! He is knowledgeable about the storage units and getting information to you in a timely manner","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Brandy H."},{"reviewId":"14cc3211-549d-42f9-8bb3-c0d30f0fb28d","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with our office staff and facility. Thank you for sharing your feedback.","replyTime":"2025-03-18T08:45:00","review":"Excellent office staff. VERY helpful.  The facility is the best. So easy to drive inside right up to the storage space.","source":"Google","submissionTime":"2025-03-17T00:00:00","userName":"Tim K."},{"reviewId":"dc8ad8ad-6867-4482-9f8b-98a3aa253bda","range":0,"rating":5,"reply":"We're honored to have provided you with a smooth experience and helpful service. Thank you for choosing Extra Space Storage.","replyTime":"2025-03-18T08:20:00","review":"Smooth experience, walked me through to make sure I was getting what I needed. Very helpful and love that this facility is indoors. Thanks","source":"Google","submissionTime":"2025-03-17T00:00:00","userName":"Joey K."},{"reviewId":"f2c32a55-34b9-43ef-8b94-6a81c040f968","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We deeply cherish your feedback and are glad to hear that our storage facility met your needs seamlessly. It's wonderful to know that you found our supplies reasonably priced and useful, especially during your final move-out. We're also pleased that our staff was kind, reasonable, and engaging, making your experience smooth and hassle-free. We appreciate your recommendation and are happy that you were able to take advantage of our ongoing deals for affordable storage options.","replyTime":"2025-03-10T16:06:00","review":"Storage was simple and easy. Plenty of supplies in the Main Office that are reasonably priced which were especially useful for our final move out date when we needed to get boxes so the moving company could use those instead of plastic baggies.\n\nThe attendance were kind, reasonable, and very engaging. Eager to help make it a seamless experience.\n\nPlus, they have some great deals that are going on for several months of cheap storage. Would highly recommend.","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Rebecca M."},{"reviewId":"64421ba0-9370-4dfa-934d-e674e21fb29c","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our storage facilities. Thank you for sharing your feedback! We're glad you appreciated the hidden location, security measures, and camera systems. It's great to know that the drive-in access was beneficial during cold weather, and that you found the climate-controlled environment helpful. We're also pleased that you didn't encounter any pest issues during your time with us.","replyTime":"2025-03-05T09:12:00","review":"I had two storages here. Had a really good experience. I like that the location is hidden, it’s secure, and they have cameras.  Being able to drive in was a real plus in the cold weather. It’s climate controlled and didn’t have issues with pest.","source":"Google","submissionTime":"2025-03-05T00:00:00","userName":"Mel C."},{"reviewId":"730f7fa1-4558-4ba3-8cca-272c53de2276","range":0,"rating":1,"reply":"It's unfortunate to hear about your experience at our facility. We take security seriously and will address your concerns. Thank you for bringing this to our attention.","replyTime":"2025-03-01T12:03:00","review":"UNIT BURGLARIZED TWICE!!!\nThis is for unit H845 (sounds like it’s a facility problem though)\nI would like to start off and say I greatly appreciate Justin for working with me and having such kind words. Despite everything that happened he kept the situation light and did what he could. I really appreciate him as a person but my experience here is bigger than that.\nI am unfortunately giving this facility 1 star because of the security issue. I moved some of my stuff into a unit in August with one lock. 3 days later I came back and my unit was burglarized, taking sentimental things I will never get back. After this happened I put TWO industrial locks thinking maybe this was on me a little bit.\nLuckily since I caught it so quick Justin was able to go through the camera footage and give it to the police for the investigation that was opened (and still ongoing). I’ve had to deal with so many stressful things with the investigator, police, and the court case itself. FYI I was not the only victim in this specific situation and I know this isn’t the first situation to happen despite being lead to think otherwise.\nOn top of it extra space storage decided to double the price of my unit in December from $100 to $200 due to “keeping up with security”. That really felt like a punch in the gut considering the items I lost due to their lack of security. I really wanted to get my stuff out of the unit at that point but had no idea where I’d put my stuff or find the time to move it again.\nIn January I got a call from an offsite manager that usually doesn’t work there telling me my locks were missing. She was doing a daily check (which I don’t think is done at this facility). I really thought I was good this time with TWO industrial locks. Despite the original burglars being in prison and jail someone else burglarized my unit AGAIN.\nThe possible headache and heartache from this place is absolutely not worth it. I had a unit in a different state for 5 years that had no problems whatsoever so it was disheartening to deal with this twice within 6 months.\nIf you do get a unit here don’t get a unit by an exit door. Get something difficult for thieves to get in and out of. I would also visit your unit frequently.\nI would highly suggest that the facility start doing daily rounds of the units (specifically units near exit doors), checking locks and notifying the customer if their lock is broken or even missing. This should be done frequently considering the amount of thefts that happen in this building.\nPlease be aware. I usually don’t think leaving reviews is necessary but the trouble this place gave me warranted it.","source":"Google","submissionTime":"2025-02-28T00:00:00","userName":"Alexandria U."},{"reviewId":"1cbf2fb2-adc4-4e1e-90d1-44d636482955","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're thrilled to hear about your wonderful experience at Extra Space Storage in Lowry. Thank you for sharing!","replyTime":"2025-02-24T09:20:00","review":"I’ve had a wonderful experience storing my belongings at Extra Space Storage in Lowry! The indoor facility is clean, secure, and incredibly easy to access at any hour, which made storing my items stress-free. Justin, the manager, was exceptionally helpful and friendly. He answered all of my questions with patience and care—his kindness and professionalism truly made the experience even better. I highly recommend this location to anyone in need of storage solutions. Thanks again to Justin for the excellent service!","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Shelby S."},{"reviewId":"e1aee2f0-23be-4d94-975f-3fcb2d4f6624","range":0,"rating":5,"reply":"Your positive experience with our service desk and clean facility is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2025-01-16T12:43:00","review":"The service desk is very helpful and always nice. The building is always clean and accessible. I also like the idea of them using a hanger for storage space, love the location","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Jeremy M."},{"reviewId":"e2b34ea7-5b7a-47e7-a3cb-2dfe297319e7","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad Justin provided excellent service and assistance. Thank you for sharing your experience with us!","replyTime":"2025-01-11T09:16:00","review":"Justin is an absolute gem and was extremely friendly to us. He helped us find some great moving supplies and was very helpful. Will come back just for Justin!","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"shredbend"},{"reviewId":"0f42c099-47e0-4f9e-aaf3-99b7c7da3f59","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We appreciate your kind words about Justin and our store. Thank you immensely for sharing your experience with us!","replyTime":"2025-01-11T09:16:00","review":"Justin - you are amazing! I can’t speak highly enough about this store and Justin’s customer service. Justin made our day by really helping us out with some moving supplies. He’s friendly and the store is very clean. Thank you for the amazing experience! We appreciate you.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Hailey K."},{"reviewId":"6502e076-aa4b-4ee8-9733-b3886405bfc1","range":0,"rating":1,"reply":"We sincerely apologize for falling short of your expectations and for the distressing experience you've had. We understand how upsetting it is to discover your belongings have been tampered with, especially items of sentimental value. Your feedback is greatly appreciated as it helps us identify areas where we need to improve. We take the security of our facilities seriously, and we will review our current measures to see how we can enhance them. Thank you for bringing this to our attention.","replyTime":"2024-12-14T11:32:00","review":"I could not, in good conscience, leave the positive review I posted here over 5 years ago, which was requested by the employee who assisted us the day we signed our lease at this Extra Space facility. It’s nauseating to see so many inaccurate statements regarding safety and security in the online descriptions of this facility, after what we just went through. Last month, we discovered that our storage unit had been burglarized and still have no answers, nor any security footage of how the thieves got in, nor any suspects. This wasn’t an isolated incident here either, 11 burglaries reported in the last few months, according to DPD. We spoke to other customers who went through the same thing and said they weren’t notified about their units being burglarized either. In our case, they got away with our road bikes and many other invaluable items, some of which the thieves surely just threw away, when they realized they ended up with a box of old family photographs and school artwork. One of us is a former RN who survived cancer, and from who the thieves stole an entire box of irreplaceable items that had been gifted from a patient in the 1970s. Alongside still feeling hurt and distraught about all of this, we were left with a huge mess to clean up, and felt no choice but to move out what was left of our belongings right before the holidays, all while feeling unsafe. But what is most upsetting, was finding out that there have been so many burglaries in the last few months at this facility (and no security guard since the beginning of the year), yet not a word from Extra Space about any of this prior to stoping by our unit only to find it had been ransacked. Not even just a courtesy message or quick email to encourage customers to be a little more vigilant until upper management could’ve maybe worked on tightening security, or at the very least, we could have checked on our belongings and had an opportunity to take home anything we really cared about. That being said, we encouraged them to alert other renters about what has been happening, and they told us they’re now offering a disc lock to those who don’t have one. But the thing is, we actually had a disc lock (plus a second smaller lock) and our disc lock was still attached and intact when we opened our unit in horror to find it had been burglarized. So, the only explanation, is that either our disc lock was picked (after the thieves cut off our second lock, which we found on the ground), or the burglars climbed in over the top (as described in another review). Moreover, there were two cameras around our unit (one was even pointed directly towards it) yet we have been told there is somehow no security footage, whatsoever. What’s worse, the night we discovered our unit had been ransacked, the assistant manager on duty confused us with a bunch of misinformation and then left us there alone and in distress until the police arrived (to be clear, we called the police, not anyone from Extra Space, and this was true for other customers we spoke to who went through this as well). We are very thankful for the Denver Police officers who were quick to help us file a police report and assigned a detective to our case, but since Extra Space management says they don’t have any security footage, our case is currently at a standstill. Also, it is near impossible to reach an Extra Space higher-up, but just as another review mentioned, everyone at this facility is quick to kick you to your contract regarding the optional insurance you may or may not have, and they unabashedly tell you it’s Your Problem. After having been good customers for over 5 years and paying their ever-increasing monthly fees, it is extremely disheartening to realize so much allowed negligence (written directly into their contract, of which completely contradicts how safety and security is described here and on the Extra Space website), after the fact. That said, I cannot recommend renting a storage unit here, especially not to store anything you actually care about.","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Stacy K."},{"reviewId":"b69618b3-185e-4d07-b9a4-70686c571939","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with our storage facility. Thank you for sharing your feedback about our customer service, cleanliness, accessibility, and safe location. We appreciate your trust in choosing us for a second time to store your belongings. Your satisfaction is important to us, and we're glad that our efforts to maintain a well-organized facility with properly placed carts have been noticed.","replyTime":"2024-12-06T17:57:00","review":"Second time I've used these folks for storing my belongings and the customer service is still fantastic. The storage area is clean, easy to get to, the carts are always put where they belong. Can't go wrong with these folks. Great location too, safe area, even at night.","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Deb D."},{"reviewId":"77d93b28-a9a0-4f06-bb72-5a87142aa58b","range":0,"rating":2,"reply":"We sincerely apologize for the negative experience you had at Extra Space Storage. We understand how frustrating and disappointing this situation must have been for you. Please excuse any inconvenience this has caused. We take security concerns very seriously, and we regret that we were unable to provide satisfactory assistance in this matter. Your feedback is important to us, and we will use it to improve our services and security measures.","replyTime":"2024-12-06T09:33:00","review":"We were happy with the location and it's cleanliness,  but it's over priced and we were broken into and robbed blind.  The management placated us and did nothing to help. It was extremely frustrating to tell us the camera footage would catch the culprit,  but then said they couldn't find any, and gave us some BS excuse. If you rent here, get the insurance,  because you'll need it.","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"Lisa d."},{"reviewId":"f76e2805-3f02-4acf-a30b-f6ccbee9bd9b","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear about your great experience at our storage facility. Thank you for sharing your thoughts!","replyTime":"2024-11-16T14:52:00","review":"What a fabulous, clean, well kept storage facility. After a terrible dirty experience at public storage, Justin was so helpful and kind. Thanks so much","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Robyn S."},{"reviewId":"966b6fe4-418e-4a80-9214-aa7e937260e2","range":0,"rating":5,"reply":"We're happy to hear you had a great experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-11T10:57:00","review":"Super well run storage facility. Justin in the office is fantastic to work with. Thoroughly impressed.","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Ryan R."},{"reviewId":"560c7b4c-3123-49e4-bad1-7594e6802a2b","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage in Denver's Lowry location. Thank you for your kind words!","replyTime":"2024-10-26T10:42:00","review":"Have been using Extra Space Storage in Denver's Lowry location for several years for both personal and business use.  Great location, clean spaces plus great service by the onsite manager.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"EBikes U."},{"reviewId":"0a396acb-c984-484f-b5f1-cafa5f700bce","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. Justin was awesome and so helpful.","replyTime":"2024-09-14T12:23:00","review":"Justin was awesome and so helpful.","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Lyndsay A."},{"reviewId":"ce750812-5f25-4298-8aff-88111be49843","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Carly Gullickson! We're elated to hear that Justin was very helpful and friendly with the storage process!","replyTime":"2024-08-12T17:20:00","review":"Justin was very helpful and friendly with the storage process! Extra Space storage was a great place to store my belongings. Easy move in and move out, great communication, and pretty much seamless. Would recommend!","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Carly G."},{"reviewId":"c7f7efc9-acd6-41cb-acee-472a52c15061","range":0,"rating":5,"reply":"Hi Brianna, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are always here to help at 888-storage.","replyTime":"2022-11-09T14:26:00","review":"Very clean and easily accessible units! Justin, the manager, is very friendly and helpful. Wonderful to work with.","source":"Google","submissionTime":"2024-08-29T00:00:00","userName":"Brianna F."},{"reviewId":"0e436f7f-b313-43b7-aa04-7d2806488de8","range":0,"rating":5,"reply":"We're glad to hear you had a fantastic experience at Extra Space Storage. Thank you for your positive feedback!","replyTime":"2024-08-18T08:01:00","review":"Fantastic storage unit. Easy to access with wide hallways to drive your car in. Almost always a staff member on site to assist with misplaced keys or other mistakes.\n\nPlus, they sell tape and other packaging Products in the front office in case you left some at home.\n\nEasy to use, air-conditioned and simple five out of five would recommend.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Vincent M."},{"reviewId":"1e152104-adeb-4022-8745-fb5ef50b6805","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Campbell Mason! We are glad to hear that you had a great experience with us at Extra Space Storage.","replyTime":"2024-08-10T16:30:00","review":"Best storage unit I’ve ever had. For starters it’s super cool driving into an old air force hanger. The property is always super well kept and my belongings were always safe. Reasonable prices and great management","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Campbell M."},{"reviewId":"6d707ca8-f074-4d4a-8a23-f63bcc16b815","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2024-07-31T10:24:00","review":"Quick and easy. Clean and great accessibility.","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Jannetta R."},{"reviewId":"1e8f46a2-cfa2-46a3-a7d0-1fbd670716b0","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for storing with us for 5 months.","replyTime":"2024-07-31T11:18:00","review":"Stored items here for 5 months. Very clean and had no issues!","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Kayli K."},{"reviewId":"37601254-8486-417f-bd08-f5faec31c8da","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Miki was patient and helpful during your moving day. Thank you for sharing your experience with us!","replyTime":"2024-07-31T14:22:00","review":"Miki is patient and helpful, moving day went smoothly","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Philip B."},{"reviewId":"9df88913-a70d-4350-b4ed-6b3c6d6565df","range":0,"rating":5,"reply":"We're excited to hear that Justin provided outstanding customer service and helped you find the best unit to fit your needs!","replyTime":"2024-07-29T16:37:00","review":"Justin has great customer service! He gave me the best unit to fit my needs! Outstanding customer service!","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Chris C."},{"reviewId":"2b1f7dba-0b7e-4d79-bf0c-2858adac900c","range":0,"rating":1,"reply":"We are disappointed to hear about your experience. Please contact us at (303) 366-6248 to discuss your concerns.","replyTime":"2024-07-27T11:40:00","review":"Nice facility with friendly staff BUT they're ripping us off.  Prices have gone up twice in the year I've rented from them.  First increase was moderate in comparison to this last one.  In all, we went from about $145 a year ago to $159 and now all the way to $253 for a 10x10 unit.  That's outrageous and I'll be moving out of this rip off place.  How can you justify $253 for a storage facility?  Do not rent from them.","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"jon s."},{"reviewId":"bc338bb9-fcca-48fa-8517-8dc7466fc9be","range":0,"rating":5,"reply":"We are utterly delighted to hear that you had a great customer service experience at Extra Space Storage! Thank you.","replyTime":"2024-07-25T12:35:00","review":"Great customer service!","source":"Google","submissionTime":"2024-07-25T00:00:00","userName":"Bree H."},{"reviewId":"f83727aa-cdb2-4af3-9a35-d53c13054c98","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you had a great experience storing your stuff at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-07-24T12:35:00","review":"Very great place to store your stuff","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Benjamin V."},{"reviewId":"238a07d1-8602-483a-8a85-e171088b75c0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kayle! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.","replyTime":"2019-08-13T12:14:00","review":"Jan really helped me out today! She was the kindest and most helpful human to work with. Thanks for your help Jan?","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"Kayle K."},{"reviewId":"3ffbaf69-4e75-48ac-bb6c-991c90114bc8","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at our location. Thank you for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear that Justin was able to assist you with everything you needed.","replyTime":"2024-07-14T09:07:00","review":"This location is great always clean and the staff is always friendly. The store manager Justin is exceptional he helped me with everything I needed, and went above and beyond with any of my concerns.","source":"Google","submissionTime":"2024-07-13T00:00:00","userName":"cynthia c."},{"reviewId":"952857d6-cf85-4c16-a9b2-dd39b8f9aba7","range":0,"rating":5,"reply":"Thank you for the great review!","replyTime":"2024-07-10T18:28:00","review":"Great experience","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Taylor L."},{"reviewId":"7a33ef30-669f-4a44-a376-bcdb3316126d","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on Jan's service. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-28T12:37:00","review":"Jan provided friendly and informative service. She is very pleasant.\nThank you.","source":"Google","submissionTime":"2024-06-28T00:00:00","userName":"Matthew F."},{"reviewId":"c3311527-f963-4831-9905-c5fde57b2e12","range":0,"rating":5,"reply":"We're privileged to have been able to assist you, Assem. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-26T12:36:00","review":"Justin was very very helpful, ended up talking with em for a while, gave me a tour of the unit . Very professional highly recommend this spot","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Assem I."},{"reviewId":"ffde2a5d-9e1e-4e9d-9f8e-a3e79b5d7326","range":0,"rating":5,"reply":"We are very grateful for your kind words, Jennifer! We are so glad that Justin was able to make your experience stress-free and enjoyable. We appreciate your recommendation and hope to have the opportunity to serve you again in the future.","replyTime":"2024-06-26T14:50:00","review":"This place is incredible!!! Justin is so amazing and kind and made me feel so relaxed on a stressful day!  I rented the unit online this morning and showed up later with movers - so easy!  This place is clean and you can drive inside of the hangar which is very cool, as well!  All in all- I highly recommend!!","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Jennifer L."},{"reviewId":"18328302-97e3-4d89-97d9-59fb84db70b8","range":0,"rating":5,"reply":"We are glad to hear that you had a positive experience with our team member upfront. Thank you for sharing your feedback!","replyTime":"2024-06-26T15:18:00","review":"The guy upfront is great and super personable","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Maquel C."},{"reviewId":"fe2c765e-32ec-4eb4-967f-34b0b2c430c3","range":0,"rating":5,"reply":"We're pleased to hear you had a great experience at our Lowry location with store manager, Justin! Thank you for your feedback.","replyTime":"2024-06-26T15:40:00","review":"Great location in Lowry! Store manager, Justin is the man!","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Tyler B."},{"reviewId":"129b8ce8-ff60-4744-83c9-48b53b989dcd","range":0,"rating":5,"reply":"Thank you immensely for your kind words about our facility and Justin's assistance. We strive to provide a clean and excellent storage experience for all our customers.","replyTime":"2024-06-25T10:27:00","review":"Justin was super helpful. The facility is cool and clean and was an excellent place to keep my stuff.","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Jessica B."},{"reviewId":"9ab1d3f3-8d12-4f71-ac37-b6bddf65f634","range":0,"rating":5,"reply":"We're glad to hear that you had a fantastic experience at our location! Our staff is always here to assist and we appreciate your kind words. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-25T15:45:00","review":"Fantastic location! Staff is amazing. So helpful and ready to assist. Big plus this site has so much history.","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Aldin J."},{"reviewId":"446451e0-fbed-4d68-ba51-4f5290a8d77e","range":0,"rating":5,"reply":"We're so glad to hear that you had a positive experience at our property! Your kind words make our day, and we appreciate you taking the time to share them with us. We hope to see you again soon!","replyTime":"2024-06-25T15:44:00","review":"The property is very clean and bright. The managers working there are very professional and know their stuff. It also help that this property has a great history!","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Carolyn P."},{"reviewId":"b0534b8b-d084-4bb7-b8e6-53bd91353aa9","range":0,"rating":5,"reply":"We're ecstatic to hear that you had a professional and high quality experience with our staff. Thank you for your kind words. Please stop by the office if we can help you with anything.  ","replyTime":"2024-06-13T15:47:00","review":"Professional, high quality service and the staff goes above and beyond.","source":"Google","submissionTime":"2024-06-13T00:00:00","userName":"Rikki F."},{"reviewId":"1a7ef59c-1036-41e4-8e5c-4bc56ac938cf","range":0,"rating":5,"reply":"Thank you for your kind words and are thrilled to hear about your positive experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-09T10:31:00","review":"If I could give them 10 stars I would they are so far the best storage ever, they are nice and helpful 100% thanks for helping me n working with me","source":"Google","submissionTime":"2024-06-09T00:00:00","userName":"Jacq B."},{"reviewId":"fdbee41d-731b-499b-8000-95fa70bc3cae","range":0,"rating":5,"reply":"We're glad to hear that you had such a positive experience at our facility. Thank you for your kind words about our cleanliness and customer service. We strive to provide the best experience for all of our customers.","replyTime":"2024-06-05T15:21:00","review":"This is the cleanest, nicest storage facility I have ever been in.  You can almost eat off the floor.  Customer service is top notch.  Justin is amazing!","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Radleigh V."},{"reviewId":"b56fdb21-8819-4b8d-8c12-6f2426ff67a8","range":0,"rating":5,"reply":"Your positive experience with Justin is greatly appreciated. We will be sure to pass along your kind words to him. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-03T10:28:00","review":"Justin is absolutely the best.   So considerate and experienced.   Always thinking ahead.  Ask for him!!","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Rad @."},{"reviewId":"efb815c4-fbff-4897-979d-0e799e6e428d","range":0,"rating":5,"reply":"We think Justin is great too! Thanks for the positive review, Alyssa. We're glad he was super helpful with explaining everything! We're so happy to hear we have your recommendation! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-04-30T11:51:00","review":"Justin was wonderful!!! He was super helpful with explaining everything!  Would definitely recommend renting here!","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Alyssa P."},{"reviewId":"5560229e-0422-416b-a07b-c70bd8962f2e","range":0,"rating":5,"reply":"Hi Cassidy, thank you for your review. We're glad Justin was super helpful and kind! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-04-25T09:14:00","review":"Justin was super helpful and kind! Great customer service","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"cassidy r."},{"reviewId":"44487e68-1e18-47ce-8da6-6234569aeba6","range":0,"rating":5,"reply":"Thank you for the excellent rating, Daniel! Don't hesitate to reach out if you need anything!","replyTime":"2023-05-08T14:28:00","review":"It was easy to get a unit here online","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"Daniel A."},{"reviewId":"9e5b465c-3b66-46d3-ad49-e4da5d9bfc14","range":0,"rating":5,"reply":"Hi Jane, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please call us at 888-storage if you need further assistance with your storage needs. \n","replyTime":"2024-01-26T13:41:00","review":"Extra Space lady was very friendly and helpful, in getting me the best possible price. Thank you, Chi!","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"jane a."},{"reviewId":"f0dc247e-6fb2-4c87-b264-02f74ae9b9b8","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Aivette! We're so happy to hear our team was able to make your rental process hassle-free! Give us a call at (303) 366-6248 if you need any future assistance.","replyTime":"2024-03-09T09:09:00","review":"Thank you for making the  process that much easier. Thank you for taking extra time to show us around and making sure all our questions had an answer.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Aivette C."},{"reviewId":"630bb16d-2c3b-4370-a9e3-b2122aa385e8","range":0,"rating":2,"reply":"Hi Marc, thank you for the updated review and for your feedback. We strive for our customers to have 5-star experiences and are sorry we fell short. Our leases are month-to-month so the rates are not locked in. Over time, we adjust our deeply discounted rates for new customers to get closer to what the units are actually worth. We invite you to call us at 888-storage and would be happy to look into any opportunity we may have to assist with your rate.","replyTime":"2022-10-11T10:24:00","review":"Edit: I have removed THREE stars due to arbitrary, random rate increases of excessive dollar values. They say it's due to rising costs of operation... But they're still offering units of the same size or a little larger for less on the website. Also: my last rate increase immediately coincided with my decision to reduce the additional insurance: I was looking to lower my monthly rate and they simply raised it to what it once was with the insurance addendum. This is unbelievably bad customer relations. I am in the process of seeking a new unit, with a different agency.\n\nThey do charge more than their competition, it's true, and I do believe they overcharge ever so slightly because they take advantage of the fact that a lot of their clientele are pretty high end BUT the security, the climate control, the accessibility on any given day are all top notch. The employees we've worked with have all been fantastic and I do appreciate them. It's really too bad that they let their greed get out of hand.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Marc M."},{"reviewId":"401546ba-38f4-40c8-8af0-700c91946176","range":0,"rating":5,"reply":"Hi Amber, thank you for your review. We're glad our team is always helpful and understanding. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-02-15T09:19:00","review":"I love this storage place. They always are helpful. They’re understanding when you’re late they give you multiple chances to pay it on. I love that you can pull into it and go straight into your unit. No problem I love when I am late that they understand and that they give me 30 days to pay. You guys are so wonderful. I use you guys every time that I have to put my things in the storage. It’s nothing but love.","source":"Google","submissionTime":"2024-02-14T00:00:00","userName":"Amber T."},{"reviewId":"21c4c14c-6ed2-407b-825b-bc0d6b02f63d","range":0,"rating":5,"reply":"Thank you for the review, Kate! We pride ourselves on having a friendly, accommodating staff and are so happy Justin was able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2024-01-08T10:08:00","review":"Justin at the front desk was super helpful and friendly! Love that it’s all indoor and one level (aka no elevators to deal with). Easy to drive in and get to our unit.","source":"Google","submissionTime":"2024-01-06T00:00:00","userName":"Kate R."},{"reviewId":"f02e005c-ebd7-4c62-9d44-61d2e31ae914","range":0,"rating":5,"reply":"Hi Richard, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-01-06T13:10:00","review":"Best storage facility I have ever used. Clean and well maintained, and easily accessible. The staff is present and engaged, and they really went out of their way to help us juggle moving from unit to unit as our needs changed.","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Richard D."},{"reviewId":"f97cc074-1d38-47e4-bd84-84eddd9175e3","range":0,"rating":5,"reply":"Hi Kayla, thanks so much for your review! We are thrilled to hear your experience with Justin was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n\n","replyTime":"2024-01-06T13:24:00","review":"Justin works the front office and has been beyond helpful! He's timely, courteous, and is always willing to lend a hand. The space is clean and well kept. I wasn't thrilled about putting our things in storage for so long, but I have no more qualms/feel like everything is safe and climate controlled well. I would definitely recommend this space!","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Kayla D."},{"reviewId":"f98506bd-2ba7-4ccc-ab28-67feb06f42fb","range":0,"rating":4,"reply":"Wow, thanks for the great review Quinn! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (303) 366-6248. ","replyTime":"2024-01-06T14:56:00","review":"Very nice service and facility just extremely expensive","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Quinn H."},{"reviewId":"1baf2163-d01b-4517-87ed-a059e28af980","range":0,"rating":5,"reply":"Hi Mehmet, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer.","replyTime":"2020-09-02T12:09:00","review":"It was so easy and convenient to schedule and setup a storage space. Highly recommended!","source":"Google","submissionTime":"2023-12-26T00:00:00","userName":"Mehmet K."},{"reviewId":"d33e375d-6a87-483b-9ce5-f3184d0538ca","range":0,"rating":5,"reply":"Thank you for the review, Pete! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-16T09:12:00","review":"Very helpful staff!  Friendly and kind.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Pete J."},{"reviewId":"9285d910-2eea-42ce-8a02-bfeacd9a53f2","range":0,"rating":5,"reply":"Thank you for the kind words, My! We're committed to providing excellent customer service. We're glad Danny has always taken care of you and Chi is friendly. Feel free to reach out any time at 888-storage.  ","replyTime":"2023-12-13T11:09:00","review":"All I can say is ***WOW!!*** I have NEVER had a single issue with my experience at Extra Space Storage. The customer service is ON POINT at this location. I have been in my space since 2015 when the place was super new. Danny has ALWAYS taken care of me and Chi is one of the friendliest humans I have ever met in Denver. Thank you for having me for the last 8 years!! ????","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"My G."},{"reviewId":"d5cabaf5-6c84-404a-ab61-91da926a4a25","range":0,"rating":5,"reply":"Hi Eli, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Richellann! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-12-13T07:52:00","review":"Good clean place to store your extra stuff, decent rates and climate controled. I had a little problem getting into my unit after ordering it online but the assistant manager Richellann Bandoo was friendly, amazing, and went above and beyond to help me with what I needed to get it sorted out. Thanks Richellann","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Eli D."},{"reviewId":"2a01185e-40a8-45e0-8d16-2eb33d5c0d0b","range":0,"rating":5,"reply":"Hi Levi, thank you for your review. We're glad the manager was awesome to work with and chat with. If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-12-12T09:20:00","review":"Manager was awesome to work with and chat with. Hope to do business here again soon!","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Levi B."},{"reviewId":"4368f711-2e23-47c3-a59b-20258b8fe1f3","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tiffany! We're happy we were able to provide a smooth rental experience. We are so glad you are satisfied with your rental rate! We're glad Justin was so helpful, and gave you a map, and detailed directions to your unit. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're so happy to hear we have your recommendation! Please give us a call at 888-storage if you need further assistance with your storage needs. \n","replyTime":"2023-11-28T10:13:00","review":"It was super easy to reserve a unit online, and the price was right!  When I got there, I felt a little overwhelmed by the size of the place, but Justin was so helpful.  He gave me a map and detailed directions to my unit.  Everything looked clean and new.  I highly recommend Extra Space Storage!","source":"Google","submissionTime":"2023-11-28T00:00:00","userName":"Tiffany S."},{"reviewId":"6fa187ca-cd3c-4b5e-8c03-aa0cc6a00f16","range":0,"rating":5,"reply":"Hi Jennifer, thank you for your review! We're so happy to hear that your experience with Justin and the cleanliness of the facility has been positive! We are available at 888-storage whenever you need us.\n","replyTime":"2023-11-19T09:50:00","review":"Incredible facility. I was impressed when we were able to drive into a temperature controlled new and clean storage facility. Justin is a rockstar, what a genuine friendly gentleman available to answer any questions. Price and value are great. Super fans!","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Jennifer M."},{"reviewId":"683ae651-9d98-4e9c-94db-c6908e0071e6","range":0,"rating":5,"reply":"Thanks, Kathryn! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2023-10-10T08:22:00","review":"I’m happy to review Extra Space Storage in Lowry.  My daughter and I needed to store some personal items for a few months to make way for remodeling, and ESS was convenient for us.  The signup was easy, with lots of help from the staff regarding payments, policies, keys, the location of the storage space.  The facility was surprisingly clean and allowed us to park inside while loading and unloading.  It was quite secure - we met one of the security staff when we were there one night late (it’s open to 10pm).  I would use the Extra Space Storage again.","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"Kathryn A."},{"reviewId":"f816c1c4-59a6-4e8b-9d7e-364101e564bf","range":0,"rating":5,"reply":"Thank you for the excellent review, Christopher! We're happy we were able to provide an easy storage experience. If you have any questions, let us know at 888-storage.","replyTime":"2023-10-09T11:26:00","review":"Easy experience from start to finish","source":"Google","submissionTime":"2023-10-08T00:00:00","userName":"Christopher S."},{"reviewId":"123f8952-ab4f-4d25-8054-18c8ac3fe25e","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Alita. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-10-05T08:23:00","review":"Great facilitie to store things at","source":"Google","submissionTime":"2023-10-05T00:00:00","userName":"Alita A."},{"reviewId":"fe5db927-68c3-496b-a79b-bf4f67309c9d","range":0,"rating":1,"reply":"We're sorry to hear this, Ashlea Adcock. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2023-09-29T15:07:00","review":"Biggest rip off ever. I was with Life storage then they sold to extra-spece. Pay my bills on time every month. Next thing I know my rent on a 7×10 non climate controlled space went from $95 a month to $174 a month. An ridiculous $80 increase. Needless to say I found me another storage company that was mor reasonable. Bad business guys bad business, do better extra space","source":"Google","submissionTime":"2023-09-29T00:00:00","userName":"Ashlea A."},{"reviewId":"8131662f-c1eb-4ba0-b952-75366dfdd449","range":0,"rating":5,"reply":"Hi Renee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 366-6248 or stop by the office if you need anything!\n","replyTime":"2023-09-25T10:13:00","review":"Loved this facility. It’s well lit, clean and convenient in every way.’- especially if you get the 24 hour access. Everyone we ever spoke to at the front desk were kind and personable. We’ll likely be back if we have any other storage needs. Oh! They did raise the price on the unit but gave us ample time, I think two full months notice. And the price raise wasn’t too bad.","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"Renee J."},{"reviewId":"fd5df743-6311-4397-a1d3-05c3af999e80","range":0,"rating":5,"reply":"Hi Rene, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-22T12:24:00","review":"Justin was very helpful and professional, taking the time to explain all the pricing options and showing us the different units available. Very friendly welcome.","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"Rene F."},{"reviewId":"ff6c8758-1d60-48be-9529-f9ead22eca2d","range":0,"rating":5,"reply":"Hi Anthony, thank you for your review. We're glad our team was very informative and professional. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-22T15:15:00","review":"Very informative and professional.","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Anthony F."},{"reviewId":"d5f8fdc0-6858-4518-a3df-5e6365f586ff","range":0,"rating":5,"reply":"Hello, Cynthia, thank you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-15T12:42:00","review":"We have enjoyed selecting Extra Space Storage since our arrival in SW Florida November 2021.\n\nThat location was 20 miles away. Now we have transferred to location much closer to our home.","source":"Google","submissionTime":"2023-09-15T00:00:00","userName":"Cynthia M."},{"reviewId":"ef2cafcd-eeb8-4f70-9813-bddb40195a0a","range":0,"rating":5,"reply":"Hi Mariana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Judy! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-09-12T10:08:00","review":"Judy is very thorough and informative with explaining the lease agreement. I appreciated that she walked me to the unit to make sure my access code worked and showed me how to use the lock.","source":"Google","submissionTime":"2023-09-12T00:00:00","userName":"Mariana C."},{"reviewId":"58e21b24-bc26-4569-ba1c-726620273d0e","range":0,"rating":5,"reply":"Hi Jennifer, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-09-11T10:29:00","review":"Great storage facility, easy to work with. Clean and new spaces. Very happy with my service and I have 2 units at the San Carlos location.","source":"Google","submissionTime":"2023-09-10T00:00:00","userName":"Jennifer C."},{"reviewId":"43392e54-e57a-4561-9a4a-f3926b8a784e","range":0,"rating":5,"reply":"Wow, thank you for the great rating Wendy! We are so happy you had a great experience with Extra Space Storage. Stop by our office if you need anything in the future! ","replyTime":"2023-09-08T11:50:00","review":"Wow!!! Couldn't love them anymore!!!","source":"Google","submissionTime":"2023-09-08T00:00:00","userName":"Wendy M."},{"reviewId":"63d557c2-2fff-4f08-93bc-f3fca168e576","range":0,"rating":5,"reply":"Hi Petra, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2023-08-24T10:03:00","review":"I’ve had my unit here for several years and office staff at this location is always so helpful and prompt! The facility is clean and easily accessible!\nI highly recommend.","source":"Google","submissionTime":"2023-08-24T00:00:00","userName":"Petra D."},{"reviewId":"48957e84-f0ac-4ba0-8a6c-83d7f80f3161","range":0,"rating":5,"reply":"Thank you for the excellent rating, J. We are glad Yvette went above and beyond to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-07-08T09:55:00","review":"Excellent friendly service!  Yvette went above and beyond to help us find the perfect storage unit for the right price.  Clean, secure and well managed - highly recommend!","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"J A."},{"reviewId":"9dd1edf8-c60e-4a67-8ced-cff6bd32af91","range":0,"rating":5,"reply":"Thank you, Hubert! It's wonderful to hear you had a positive experience with us and are glad you found our property clean, secure, accessible, and organized. We are thrilled to know how helpful and professional Richellann and Justin have been. We want you to know that we are here to assist you with any further storage needs! Give us a call at (303) 366-6248 if anything comes up!","replyTime":"2023-07-06T10:07:00","review":"My self storage rental experience was excellent! Facility was clean, organized, secure and accessible. Staff, Richellann and store manager Justin, were pleasant, helpful and professional. During a day filled with a list of challenging 'to-dos' this experience felt like an easy win for me.","source":"Google","submissionTime":"2023-07-06T00:00:00","userName":"Hubert T."},{"reviewId":"bf0d2278-21c2-4d80-b62a-3cad53dfb72b","range":0,"rating":5,"reply":"Hi Laura, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 366-6248 or stop by the office if you need anything!\n","replyTime":"2023-06-26T08:28:00","review":"4 months ago my husband and I needed a storage unit rather quickly as a result of an out if state relocation that took place rather quickly and they helped make this stressful process less stressful and could not have been more appreciative of johns efforts during that move into storage. Recently I had yet another great experience regarding a different matter with Judy at the same location and again couldn't be more grateful for her understanding and efforts to help us. Clearly. The staff at extra space are great, compassionate  and fair people and would recommend anyone use them for any storage needs they have.\nThe Buchanan family","source":"Google","submissionTime":"2023-06-26T00:00:00","userName":"Laura B."},{"reviewId":"4fd77fb4-feb3-4149-81c4-ebc98d2e7122","range":0,"rating":5,"reply":"Hi Billy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 366-6248 or stop by the office if you need anything!\n","replyTime":"2023-06-24T16:02:00","review":"Great place!!","source":"Google","submissionTime":"2023-06-24T00:00:00","userName":"Billy L."},{"reviewId":"a3782cd8-a0a2-4c46-b69a-3198f4127b07","range":0,"rating":1,"reply":"Justina, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2023-06-10T15:55:00","review":"DO NOT DO IT !!! like previous review says. I am not sure who is this woman sitting in the office - but asking me how many boxes I have / how much my clothes and items are worth - RED FLAG!!!! Rude, please do not school your potential client. Questions I had been asked invasion of privacy. No thank you !!!!","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"justina m."},{"reviewId":"aefa0964-d0a5-401f-93ae-27298e34d80f","range":0,"rating":1,"reply":"Yael, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please give us a call at 888-storage to discuss this further with you!\n","replyTime":"2020-08-24T07:51:00","review":"they just got a new manager and I can tell you that you DO NOT! want to work with this person, they don't care about you or the fact that you have been there for so many years , they rather see you move then go the extra mile to help. after 8 years of renting I had the worse experience today  and will be moving out because the way I was treated.","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Yael S."},{"reviewId":"21685ea5-d11b-4069-8845-b3db9aade559","range":0,"rating":5,"reply":"Hi Keith, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Don’t hesitate to call us at 888-storage if you need anything. \n ","replyTime":"2023-05-01T17:27:00","review":"The place is clean, secure, and well-managed. They are open at least 16 hours every day. You can enjoy the convenience of accessing your unit via their drive-through. The units are priced reasonably. I highly recommend them.","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"keith f."},{"reviewId":"cb802033-31ad-4cd0-a4e5-e5aa57ea56ba","range":0,"rating":5,"reply":"Hi Neil, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 366-6248 or stop by the office if you need anything!\n","replyTime":"2023-04-14T17:19:00","review":"Excellent customer service. Very secure storage. Thank you!","source":"Google","submissionTime":"2023-04-14T00:00:00","userName":"Neil W."},{"reviewId":"673d40ac-ae27-46c1-b0a5-0eff4412f1aa","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Brigita. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-04-10T14:06:00","review":"Wonderful staff and a very clean building.","source":"Google","submissionTime":"2023-04-10T00:00:00","userName":"Brigita L."},{"reviewId":"01f5455e-5765-4bed-b2ca-ced7bfc3d118","range":0,"rating":5,"reply":"Thank you, Christie! It's wonderful to hear you had a positive experience with Kristen and want you to know that we are here to assist you with any further storage needs! Give us a call at (303) 366-6248 if anything comes up!","replyTime":"2023-04-11T09:19:00","review":"Wonderful experience with Kristen setting up a storage space for an upcoming move from out of state.  Despite a knee injury, she took time to show me a newly vacant unit that was perfect for our needs!   Highly recommend !","source":"Google","submissionTime":"2023-04-10T00:00:00","userName":"Christie G."},{"reviewId":"cede802d-e340-4ecb-bfd0-d9e145669f7a","range":0,"rating":1,"reply":"Thank you for taking the time to give us a review, Ay. If you need anything in the future please don't hesitate to stop by the office or give us a call at (303) 366-6248. ","replyTime":"2023-04-04T11:24:00","review":"This historic hanger should be a different kind of business that people can socially enjoy rather than a boring storage facility.","source":"Google","submissionTime":"2023-04-04T00:00:00","userName":"AY"},{"reviewId":"d84318f6-93b7-435f-ad81-b71bfcc442db","range":0,"rating":5,"reply":"Thank you for your feedback, Shelby! Providing renters with clean and secure facilities is our top priority. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-03-20T12:23:00","review":"Just started storing here and we love it. Great space, clean, secure, and in a cool area as a bonus.","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Shelby L."},{"reviewId":"cd0a9d3a-91a1-4e3e-9f7c-a1d2a3046370","range":0,"rating":5,"reply":"Thank you for recommending us, Bray! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-03-16T14:09:00","review":"Great service and easy!!! Most definitely recommend this place.","source":"Google","submissionTime":"2023-03-16T00:00:00","userName":"Bray Y."},{"reviewId":"cc1f68b3-5346-4746-a745-d68bbfe62204","range":0,"rating":5,"reply":"Hi Amy, thank you for your review. We're glad Yvette called you back with your options, quickly fixed your mistake, and was friendly while she did it. Feel free to stop by the office if you need anything! ","replyTime":"2023-02-27T15:30:00","review":"I needed access to a particular sized storage unit for my move and Yvette called me back with my options. She also caught my mistake when I accidentally rented two units when I only needed one. She quickly fixed my mistake and was friendly while she did it.","source":"Google","submissionTime":"2023-02-27T00:00:00","userName":"Amy B."},{"reviewId":"9b1691d1-26a0-4250-9a0f-d2317eb82e8f","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Doug! We're so happy to hear Kristen was able to make your rental process hassle free! Give us a call at (303) 366-6248 if you need any future assistance.","replyTime":"2023-02-27T07:58:00","review":"Kristen, the site manager, went beyond what was required. I felt my things were safe here with all the extra security she brought to this location.. I have never seen a manager patrol and endlessly clean the storage area as often as her. Always available, always had answers, always looking out for her customers needs.","source":"Google","submissionTime":"2023-02-26T00:00:00","userName":"Doug O."},{"reviewId":"344173a5-cc0b-4993-b48a-8ebe2504cdd0","range":0,"rating":5,"reply":"Thanks for the awesome review, Tom! It's great to know our team was helpful and customer service oriented. Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything.","replyTime":"2023-02-23T10:20:00","review":"Best service you can get!  Helpful and direct information.","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Tom N."},{"reviewId":"21f7b83c-d6a2-455a-9333-c1f35e80bee5","range":0,"rating":5,"reply":"Hello, Aaron. Thank you for the review. We're so glad Kristen could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-20T15:54:00","review":"Great customer service!  Kristen is awesome to work with.","source":"Google","submissionTime":"2023-02-20T00:00:00","userName":"Aaron S."},{"reviewId":"0e56d7f6-fc60-465e-8e7b-c707c406e2a3","range":0,"rating":5,"reply":"Thank you for the review, Adam! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-03T16:37:00","review":"The lowry Extra space storage had been phenomenal, not only is it in a converted source hanger, but it's clean, well maintained, affordable and the staff had been so kind and friendly every time I come in to get moving boxes over and over again because I didn't know how many I would need.  Thank you extra space storage","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Adam H."},{"reviewId":"57f52b84-32bb-4053-aaab-d1bc835d9c86","range":0,"rating":5,"reply":"Thank you for the review, Brian! We pride ourselves on having a friendly, accommodating staff and are so happy Kristen was able to assist you! We are thrilled to know you were met with a climate-controlled, clean, well-equipped, and accessible facility. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2023-02-02T11:14:00","review":"The team at this location is responsive, friendly, and accommodating. The manager Kristen is awesome, she helped me transfer units to a climate controlled unit from one that wasn’t controlled and the process was super easy. She gave me all the information I needed and provided multiple options to help fit my needs. I highly recommend this location because of the great service and good value I have received. On top of that, the location is very clean, carts are always available, and it’s not busy inside, plenty of room to move stuff in and out. I love that you can drive inside too, with easy access from my vehicle to the storage unit without worrying about the weather.","source":"Google","submissionTime":"2023-02-02T00:00:00","userName":"Brian S."},{"reviewId":"dc18d5de-fef7-4415-9c63-5288ea5127ce","range":0,"rating":5,"reply":"Hi Spellbinder, your kind words are appreciated! We make it a priority to provide clean, well-lit, and secure facilities and are so glad to hear your experience reflects that. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-27T15:11:00","review":"I think extra storage space is a wonderful establishment the customer service is amazing my personal belongings in storage Are always safe I like the cameras the lighting and the temperature controlled environment the employees that Work at Extra Space Storage are always extremely helpful I would recommend it to anyone and everyone","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Spellbinder S."},{"reviewId":"0f96d03c-2c97-4284-9bbd-283c5e28ddbf","range":0,"rating":5,"reply":"Hi Austin, thank you for your review. We're glad Kristen helped you get set up with a storage unit, made it quick and easy, and gave you a quick tour. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-01-16T14:28:00","review":"Kristen helped me get me set up with a storage unit. After starting the process online, I went in to finalize the process. She made it quick and easy, gave a quick tour and I moved my stuff into the unit within the hour","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Austin M."},{"reviewId":"0ac9cab2-f045-4db7-be49-18e4fc5e622f","range":0,"rating":5,"reply":"Hi Sophie, thank you for your review! We're so happy to hear that your experience with Michelle and the cleanliness of the facility has been positive! Please stop by the office or give us a call if there is anything else we can do for you.","replyTime":"2022-12-08T14:43:00","review":"Had a great experience with getting rental unit at this location. Front desk staff, specifically Michelle was extremely nice, helpful and responsive. Very clean facility as well","source":"Google","submissionTime":"2022-12-08T00:00:00","userName":"Sophie P."},{"reviewId":"aa6b26e9-c4b1-4804-b025-738dc17df8cc","range":0,"rating":5,"reply":"Hi Suzanne, thank you for your review! We're so happy to hear that your experience with the convenience and cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-10-05T12:28:00","review":"Convenient , clean, environmentally conscious, it doesn’t get better than this.","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"Suzanne B."},{"reviewId":"7dcb7b3f-020b-44bf-8ec9-9baeb57579d6","range":0,"rating":5,"reply":"Hi Brianna, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are always here to help at 888-storage.","replyTime":"2022-11-09T14:23:00","review":"Very clean and easily accessible units!","source":"Google","submissionTime":"2022-11-09T00:00:00","userName":"Brianna F."},{"reviewId":"a9034ce0-fa82-43b4-ac51-b741949d8d1b","range":0,"rating":5,"reply":"Hi Sara, thank you fro your review. We're glad Kristen was very nice, answered all your questions, and was great at explaining everything you needed to know. We are thrilled to hear your experience was amazing. Stop by our office if you need anything in the future! \n","replyTime":"2022-11-04T10:22:00","review":"The lady who helped me was Kristen, she was very nice. She answered all my questions and was great about explaining everything I needed to know. When I'm ready to rent a unit, I will be getting a hold of Kristen. Amazing experience.","source":"Google","submissionTime":"2022-11-03T00:00:00","userName":"Sara J."},{"reviewId":"53f1bb45-80e7-4c0a-a04e-bd4e15676ec6","range":0,"rating":5,"reply":"Thank you for the kind words, Hayley. We're glad Kristen was helpful and able to make your rental process simple and quick! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2022-10-28T15:22:00","review":"I spoke with Kristen who was so helpful in getting me a storage unit reserved same day! She made the process simple and quick- I had the unit in under 10 minutes! I’m very pleased with my experience here and will recommend every chance I get!","source":"Google","submissionTime":"2022-10-28T00:00:00","userName":"Hayley M."},{"reviewId":"879e56bd-6605-428e-bc86-e8716196fe54","range":0,"rating":5,"reply":"Thank you for the kind words, Nathan. It's wonderful to know Michelle was informative and a pleasure to work with. Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2022-10-26T13:54:00","review":"Michelle Stone was wonderful. Thoroughly explained all questions and was a pleasure to work with. Thank you Michelle!","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Nathan G."},{"reviewId":"bb461938-ab20-40af-b923-84597f4d7f5b","range":0,"rating":5,"reply":"Thanks for the awesome review, Robert! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.","replyTime":"2022-10-24T18:28:00","review":"Awesome experience! The two gals were very helpful with what I needed thanks again??","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"Robert B."},{"reviewId":"60ce6416-9eb4-4bfb-8765-d5c1beb7c6e5","range":0,"rating":5,"reply":"Thank you, Adriana, for the great rating. It's wonderful to hear you had a positive experience with us and that you found our property clean, well-lit, and spacious. We appreciate your business! Give us a call at (303) 366-6248 if anything comes up!","replyTime":"2022-10-23T09:54:00","review":"This has been the absolutely best experience renting a storage unit. The process to rent it and the ease in making payments was great. When I needed to call, the customer service was right to the point. The facility was spotless, well lit and spacious. Moving out was a snap.","source":"Google","submissionTime":"2022-10-22T00:00:00","userName":"Adriana V."},{"reviewId":"28227d86-80da-4760-a10a-8c4f1947e95f","range":0,"rating":5,"reply":"Thanks for the awesome review, Shawn! We work hard to meet the expectations of our customers, and we're happy to hear Kristen hit the mark for you! Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything.","replyTime":"2022-10-21T10:37:00","review":"I just moved from the east coast and needed 2 storage units. I called and spoke with Kristen who not only explained the facility, she texted me pictures so I could assure the moving truck could get close access. I am thrilled to have found this location. The entire staff are Great and very helpful!!\nHighly recommend this location!","source":"Google","submissionTime":"2022-10-21T00:00:00","userName":"Shawn N."},{"reviewId":"a8cb7b6e-1049-468e-86fc-a7fd5eabac86","range":0,"rating":5,"reply":"Hi Kamaila, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are thrilled to hear your experience was wonderful. We are here to help with any future storage needs! Don't hesitate to contact us at 888-storage if you need anything!? \n","replyTime":"2022-10-21T13:36:00","review":"The facility is clean and spacious and the service is fantastic. I had a wonderful experience with this storage facility and would use them again in the future if needed.","source":"Google","submissionTime":"2022-10-21T00:00:00","userName":"Kamaila S."},{"reviewId":"2d218fde-69d0-44b4-932a-600ce7ebb965","range":0,"rating":5,"reply":"Thank you, James. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-15T12:31:00","review":"Best experience I've ever had with a storage unit company. Location, price and management all exceed expectations!","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"James W."},{"reviewId":"39e9fe81-000a-41b1-9b67-e5999dbc93cb","range":0,"rating":3,"reply":"Hi Marc, thank you for the updated review and for your feedback. We strive for our customers to have 5-star experiences and are sorry we fell short. Our leases are month-to-month so the rates are not locked in. Over time, we adjust our deeply discounted rates for new customers to get closer to what the units are actually worth. We invite you to call us at 888-storage and would be happy to look into any opportunity we may have to assist with your rate. ","replyTime":"2021-04-09T14:51:00","review":"Edit: I have removed two stars due to arbitrary, random rate increases of excessive dollar values. They say it's due to rising costs of operation... But they're still offering units of the same size or a little larger for less on the website.\n\nThey do charge more than their competition, it's true, and I do believe they overcharge ever so slightly because they take advantage of the fact that a lot of their clientele are pretty high end BUT the security, the climate control, the accessibility on any given day are all top notch. The employees we've worked with have all been fantastic and I do appreciate them. May end up looking elsewhere, though, as the prices are getting out of hand. Especially if you want even a portion of your stuff insured.","source":"Google","submissionTime":"2022-10-11T00:00:00","userName":"Marc M."},{"reviewId":"3859490c-bf12-4798-a542-32465cce684c","range":0,"rating":5,"reply":"Thank you, Alice. We're thrilled you had a positive experience with Kristen at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-06T16:41:00","review":"So easy to get information. Kristen was extremely friendly and gave me so much info and a tour of the really cool location. Super friendly. I'll be back soon!","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Alice W."},{"reviewId":"1be56d8c-4bec-471f-9e96-32a447d8648a","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Jerry. We're committed to being your go-to stop for all your local storage needs! We're happy we were able to provide a smooth rental experience. We are so happy you are satisfied with your rental rate! We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-10-05T17:51:00","review":"This is a great storage facility,  in an old airplane hanger! Signing up was very easy to do online,  great prices and great location, nice area. The next day Kristen sent me a text to let me know the unit was ready and lock was in the unit. And the facility is very well maintained and clean. Thanks Kristen for texting me and making sure everything was good!","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"Jerry O."},{"reviewId":"6478f347-6555-4a7c-b57a-dab68f87c9dd","range":0,"rating":5,"reply":"Thanks for the awesome review, Michelle! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything.","replyTime":"2022-10-04T16:57:00","review":"Great customer service!","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Michelle S."},{"reviewId":"625baf20-12dc-477d-98e8-ce080c2f071c","range":0,"rating":5,"reply":"Thank you for the kind words, Greg! We're committed to providing excellent customer service. We want you to know that we are here to assist you with any further storage needs at 888-storage!\n","replyTime":"2022-09-29T12:03:00","review":"Great customer service!","source":"Google","submissionTime":"2022-09-28T00:00:00","userName":"Greg H."},{"reviewId":"7dd6a1e9-861f-4cb9-9040-d34d3ea7ff3f","range":0,"rating":5,"reply":"Thank you for the kind words, Kristen. We're glad our team was friendly and customer service oriented! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2022-09-24T10:26:00","review":"Great customer service and so friendly. Easy to get started and cool location.","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"Kristen B."},{"reviewId":"f2cf8b66-1058-4225-bd22-a5a6be70fa4c","range":0,"rating":5,"reply":"Thanks, Clayton! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad the individual who called you was incredibly kind and sincere. If you ever need anything, feel free to stop by.  \n","replyTime":"2022-05-27T09:41:00","review":"I was so happy that I was able to quickly and conveniently book a rental space online through their website. It took less than 5 minutes and within 20 I was already inside my new storage unit. They gave me a call to ensure I got everything I needed and the individual who called me was incredibly kind and sincere and I really felt like my best interests were in mind! Thank you! I’m happy to rent short - term with you guys.","source":"Google","submissionTime":"2022-09-21T00:00:00","userName":"Clayton G."},{"reviewId":"1cf1ddc8-568f-4bfb-9e37-fdd81364ebfe","range":0,"rating":5,"reply":"Thank you for the review, Anthony! We pride ourselves on having a friendly, accommodating staff and are so happy Kris was able to assist you! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-09-15T18:44:00","review":"Fantastic location right in the heart of Lowry and super convenient with drive through loading! Also,  Kris is one of the most helpful managers I’ve ever worked with at any company, storage or otherwise!","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Anthony G."},{"reviewId":"5a3f6e30-c657-4dba-bede-987a268815f3","range":0,"rating":5,"reply":"Thank you for the great rating, Sariah. We're glad our team was friendly and able to help! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2022-09-01T14:53:00","review":"Friendly very helpful answered every question i had!","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Sariah A."},{"reviewId":"f2ee0e6f-8aa1-4275-8898-07572af5e5a4","range":0,"rating":5,"reply":"Thank you, Rachel. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-08-30T09:29:00","review":"Helpful, kind and efficient!","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Rachel A."},{"reviewId":"0bfd6fed-c688-4459-8846-429ac356408b","range":0,"rating":5,"reply":"Thank you, Pineapple. We're thrilled you had a positive experience with Yvette at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-08-29T09:10:00","review":"These guys went above and beyond to get me the Unit that best fit my needs! I appreciate all the assistance and great service from Yvette Thanks!!","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"Pineapple P."},{"reviewId":"06d379e7-654b-4812-9f46-15cd9a611314","range":0,"rating":5,"reply":"Thank you so much for your kind words. We really appreciate you taking the time to share the experience you had at Extra Space Storage with us, G! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! We think Amanda is great too and are happy she could help. Call us at 888-storage if you have any questions or need assistance with your rental.\n","replyTime":"2022-08-27T12:51:00","review":"Extra Space Storage In the Lowry area of Denver is clean, well lit with good lighting, and has ample parking. Located in a former airplane hanger behind the Lowry Beer Garden means you drive your vehicle into the former hanger and unload out of the weather!   I also like the easy online account records to track payments and unit size availabilities. In addition, this Extra Space Storage location is extremely well managed by helpful and courteous Amanda Livingston. Now if only the Extra Space Storage 0530 on W. Centinela in Los Angeles had a manager like Amanda….","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"G S."},{"reviewId":"08c5f16c-58e9-4a34-9daf-646f8ec38d8e","range":0,"rating":5,"reply":"Hello, Ron. Thank you for the 5-star review! We're so happy Amanda could help. We are happy to help with any storage needs at 888-storage.","replyTime":"2022-08-27T14:17:00","review":"Amanda was a great help","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"Ron F."},{"reviewId":"2340da51-9f8a-4fe7-88fe-a7623e7e9756","range":0,"rating":5,"reply":"Thank you for the review, Miguel! We pride ourselves on having a friendly, accommodating staff and are so happy Amanda and Yvette were able to assist you! We're always here to help at 888-storage.","replyTime":"2022-08-19T18:19:00","review":"Great service! Amanda and Yvette have been incredibly helpful! Thank you!","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Miguel M."},{"reviewId":"0a98aeca-b619-44c0-a964-34369b1e2f81","range":0,"rating":3,"reply":"Hi Nancy, thank you for leaving a review. We're committed to providing excellent customer service. We are sorry you didn't have a 5 star experience with our prices. Please stop by the office or give us a call at 888-storage so we can make it right.  ","replyTime":"2022-08-18T10:49:00","review":"The service from the office is excellent.   My problem is the prices rising so much.","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Nancy M."},{"reviewId":"f84c9c18-1fcc-43a8-ba91-ff62549259e9","range":0,"rating":5,"reply":"Hi Jaime!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (303) 366-6248 or stop by the facility! ","replyTime":"2022-07-30T14:07:00","review":"This place is great, and great Customer service.","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Jaime M."},{"reviewId":"448530a2-701d-450b-9b03-60a4b263ad69","range":0,"rating":5,"reply":"Thanks for the positive review, Chris! We are glad you had a great experience with Amanda. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-07-30T16:28:00","review":"Amazing people and Amanda is awesome","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Chris J."},{"reviewId":"6fabeecc-5528-4bfc-a953-0be50cf866cf","range":0,"rating":5,"reply":"Hi Jerred, thank you for your review. We're glad Amanda was absolutely helpful and very easy to talk to. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-07-31T08:16:00","review":"Amanda behind the counter was absolutely helpful and very easy to talk to, if she isn't running the place she should be!!!","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Jerred S."},{"reviewId":"658b3c50-8d4d-4231-9815-4d06e2947f5a","range":0,"rating":5,"reply":"Thanks for the awesome review, Erin! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-07-22T09:25:00","review":"After a 6 hour moving delay that put me in quite the bind, this location went above and beyond to welcome me and turn my tumultuous move (and sour mood) into a lesson of gratitude for the kindness, consideration and courtesy of strangers. Thank you, Manny for making it possible!","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"Erin K."},{"reviewId":"bac561ea-3bdd-4704-9285-0c5357ce1fb9","range":0,"rating":5,"reply":"Thank you for the kind review, C. We're glad Reggie was great and able to provide you with a positive experience! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2022-07-14T12:33:00","review":"Reggie was great. Easy process good service.","source":"Google","submissionTime":"2022-07-14T00:00:00","userName":"C A."},{"reviewId":"8413cb86-41b0-4d29-bc6b-a7fde36e266b","range":0,"rating":5,"reply":"Thank you for the review, David! We pride ourselves on having a friendly, accommodating staff and are so happy Amanda and Reggie were able to assist you! Feel free to reach out at any time at 888-storage.","replyTime":"2022-07-14T18:58:00","review":"Amanda and Reggie were great. They made the whole process very easy.","source":"Google","submissionTime":"2022-07-14T00:00:00","userName":"David L."},{"reviewId":"a35360ff-a41f-4f19-a92f-b8a11763d4dc","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Dan! We're so happy to hear Amanda was able to make your rental process hassle free! Give us a call at (303) 366-6248 if you need any future assistance.","replyTime":"2022-07-09T12:21:00","review":"Super quick and easy to rent online! Amanda was so helpful with showing me where the unit it was. Definitely one of the most convenient, easy experiences I’ve ever had!","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"Dan W."},{"reviewId":"55606959-2100-4721-b11f-6e7ed40535fa","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Adrianne! We're so happy to hear Amanda was able to make your rental process as smooth as possible! Give us a call at (303) 366-6248 if you need any future assistance.","replyTime":"2022-07-09T14:48:00","review":"Amanda really is great! All of my questions were answered and she really took good care to ensure I had everything I needed for a smooth experience.","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"Adrianne A."},{"reviewId":"36856528-7db7-496b-9648-85c2d884c2e4","range":0,"rating":5,"reply":"Hi Danny. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Amanda! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2022-06-26T13:47:00","review":"My brother rents a unit at this facility, we like the building a lot, but what I like the most by far is the customer service they offer, specially from this lady at the front desk, Amanda Livingston, she's always super helpful, super nice and very clear at everything, she always goes above and beyond with such a nice customer service, always putting clients first.","source":"Google","submissionTime":"2022-06-25T00:00:00","userName":"Danny G."},{"reviewId":"7c21fe66-d2e8-47ed-9bda-8f654ef698fd","range":0,"rating":5,"reply":"Thank you, Mike, for taking the time to leave us a review! It's wonderful to hear you had a positive experience with us and that our rental process was quick, from start to finish. We understand how important it is to keep your items safe so we want to thank you for trusting us with your valued items. We want you to know that we are here to assist you with any further storage needs! Give us a call at (303) 366-6248 if anything comes up!","replyTime":"2022-06-10T14:08:00","review":"Some of the best overall customer service I've received in a long time. I went in to ask about a 10x20 storage space and left with a new storage space. From start to finish, which was very quick, it was such an easy and smooth process. No hidden fees, everything was told me to up front and every question I had was answered.\n\nI live nearby and we've been dealing with break ins and vehicles being stolen, which brought us over to Extra Space Storage. They have a very good security system in place now, but I was assured they are upgrading it to include motion sensors soon. The extra care and intent on heightened security really made this an even easier decision.\n\nAnyone looking for a storage space in the area, please give Extra Space your business. They deserve it and will not disappoint.","source":"Google","submissionTime":"2022-06-10T00:00:00","userName":"Mike J."},{"reviewId":"1138b7ac-c726-40ef-a5b4-b233637279ca","range":0,"rating":5,"reply":"We think Amanda is great too! Thanks for the positive review, Dean. We're glad she graciously and efficiently helped you resolve it. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-06-10T07:48:00","review":"Update: We continue to be big fans of this Extra Space Storage location. The new on-site manager, Amanda, is great. We did have an issue and she graciously and efficiently helped us resolve it.\n\n================\nWe love this place.  We've stored business and personal items here for about two years and the customer service is superb.  Bravo to Steve and Kristen for running such a friendly and professional operation.\n\nAnother strong plus of this location is that it is indoors and virtually dust free.  We highly recommend those in the Lowry and Hilltop area consider using Extra Space Storage at Lowry.","source":"Google","submissionTime":"2022-06-09T00:00:00","userName":"Dean R."},{"reviewId":"a3f7d0d5-e364-47bd-bf30-9447bb73932f","range":0,"rating":1,"reply":"Hi Roger, Thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2022-05-21T09:28:00","review":"People's units are getting broken into and the facility is doing absolutely nothing about it. Their making serious money renting these units but I was told by staff they couldn't afford to keep someone there 24-7. Why not???","source":"Google","submissionTime":"2022-05-20T00:00:00","userName":"Roger D."},{"reviewId":"21ce0c9e-bb58-4952-9194-f334b6d96494","range":0,"rating":5,"reply":"Hello, Robert. Thank you for the 5-star review! We're so happy we could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-05-05T10:51:00","review":"I'm enjoying the facility since moving my stuff here. I love that it's inside ad well as u can drive In which helps with making moving stuff from your car to ur unit easier","source":"Google","submissionTime":"2022-05-04T00:00:00","userName":"Robert F."},{"reviewId":"d45b0c33-b1e4-421c-b2fd-addf201baaa3","range":0,"rating":3,"reply":"We're sorry to hear this, J.w. Morris. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2021-03-24T15:41:00","review":"Just got the storage with them today, but gotta say, really like the vibe here.  Ndu is beyond friendly, and runs a tight ship, which is obvious by the cleanliness and organization of the place; and Mel, who showed me the place and walked me through all the options, was also extremely courteous and helpful.  It's nice to go to a place that doesn't make you feel like you're doing a shady deal in an industrial park or a hoarder for even being there.  The prices are also pretty fair, especially since the units are drive-thru and indoor -- safe and secure.  Two thumbs up\n\nUpdate: 5/3/22\nI dropped my rating from 5/5 to 3/5\nAfter a 10% price increase with no warning, I immediately packed up my stuff and moved out of here last week, only to find out after the fact that the move-out date has to be scheduled in advance of the following month's autopay, as no refunds or pro-rates are issued for moving out earlier.  I basically gave them almost an entire month of rent money, while also allowing them to charge the next poor sap that gets the space for the month as well.  Felt like I needed a shower after talking with the phone rep about it.  Glad I moved out of here when I did. . . .","source":"Google","submissionTime":"2022-05-03T00:00:00","userName":"J.W. M."},{"reviewId":"6f6e5d7d-6ed0-4944-80b4-e1b5f5bc32ec","range":0,"rating":5,"reply":"Thanks for the great review, Pat! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Ndu reflects that! Please call us at (303) 366-6248 if you have any questions!","replyTime":"2019-09-25T16:01:00","review":"Ndu was a amazing help setting me up she's awesome. And 3 years later she's still amazing. Every time I drive in someone waves. It's always clean and there's always a cart nearby if you need one. Ndu N. the store manager is #1 an the other team members are all grate.Thank You.","source":"Google","submissionTime":"2022-04-04T00:00:00","userName":"Pat B."},{"reviewId":"7136b504-089e-487a-b154-70c3367f9d60","range":0,"rating":1,"reply":"Brianna, Thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully, we can improve your experience next time!","replyTime":"2022-03-16T16:26:00","review":"I signed up for rental yesterday online. Talked to them 2x over the phone. I went to unit after office hours to find out the entrance keypad is broken. Won’t be able to return until the weekend to figure out “alternative” way of getting into the building.","source":"Google","submissionTime":"2022-03-16T00:00:00","userName":"Brianna B."},{"reviewId":"94ef2bf3-3ede-40ba-9185-b0cc3205e33c","range":0,"rating":5,"reply":"Hello, Nick. Thank you for the review. We're so glad Jan could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-02-28T09:58:00","review":"Jan was great to work with, very friendly and helpful with my unit. The area is clean and well taken care of!","source":"Google","submissionTime":"2022-02-27T00:00:00","userName":"Nick S."},{"reviewId":"de9c9481-73a9-4d1e-98d3-af88d47248e8","range":0,"rating":5,"reply":"Thanks for the positive review. It means a lot to our team, Jake. We're thrilled you had a positive experience at Extra Space Storage. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-02-28T11:02:00","review":"Great location and easy access. My rate went up after about the first three months but that was likely mentioned somewhere to me when I was moving in, I was just in a hurry. Friendly staff.","source":"Google","submissionTime":"2022-02-27T00:00:00","userName":"Jake G."},{"reviewId":"fe421e6c-0242-4a8e-adca-f1825b71e2f3","range":0,"rating":5,"reply":"Thanks, Rose, for such a generous rating! We're pleased to hear you've had a positive experience throughout the rental process. Give us a call at 888-storage or stop by the office if you need anything!","replyTime":"2021-12-29T12:19:00","review":"Great customer service.","source":"Google","submissionTime":"2022-01-24T00:00:00","userName":"Rose K."},{"reviewId":"77f7b93d-9a10-477b-b191-41a9f1b9836e","range":0,"rating":5,"reply":"Thank you for the excellent rating, William! We're happy we were able to provide a smooth rental experience. We're glad our team is friendly, professional, and pays attention to detail. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-01-19T11:04:00","review":"Easy setup to obtain a storage unit. Staff were friendly, professional, with attention to detail. The storage facility is in great condition with extensive hours of access.","source":"Google","submissionTime":"2022-01-17T00:00:00","userName":"William W."},{"reviewId":"41b57177-e14e-452a-af84-991328a63a94","range":0,"rating":5,"reply":"Thank you, Mark! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-01-12T10:17:00","review":"This locations customer service is always friendly and helpful. Spotless and bright with a great location.","source":"Google","submissionTime":"2022-01-12T00:00:00","userName":"Mark M."},{"reviewId":"3c9325d7-47eb-4eae-922f-77c9bce17210","range":0,"rating":5,"reply":"Hi Mary, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We think our team is great too! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-05-13T13:22:00","review":"Great place to rent a storage unit. Thank you Extra Space.","source":"Google","submissionTime":"2021-12-12T00:00:00","userName":"Mary J."},{"reviewId":"a2989a80-6a66-4cfe-a383-6719bd38e57e","range":0,"rating":5,"reply":"Hi Joy, your kind review is appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thank you for taking the time to recognize how helpful and friendly our team has been. Our team is here to help, as always, give us a call at 888-storage if anything comes up. ","replyTime":"2021-12-12T09:36:00","review":"Conveniently located, very friendly and helpful staff, and a very well run, well taken care of place that makes me feel secure in leaving my storage.","source":"Google","submissionTime":"2021-12-11T00:00:00","userName":"Joy G."},{"reviewId":"40f759c4-4717-417f-9058-6ee916541979","range":0,"rating":5,"reply":"Thank you for the kind words, Nayeli! We think Ndu is great too! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-11-21T13:20:00","review":"Ndu is the best! Customer service was great!","source":"Google","submissionTime":"2021-11-21T00:00:00","userName":"Nayeli C."},{"reviewId":"1a1c597c-fdb4-4eda-b8c2-27aebe6bec3f","range":0,"rating":5,"reply":"Thank you for the kind remarks, Ala! We're so happy to hear we have your recommendation! Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2021-11-09T17:07:00","review":"Great place. Staff was really helpful meeting unique needs. Couldn’t recommend more","source":"Google","submissionTime":"2021-11-08T00:00:00","userName":"Ala O."},{"reviewId":"65f8ca3d-517f-47be-aee4-bb5e56b83f11","range":0,"rating":5,"reply":"Hi Dz, thank you for your review! We're so happy to hear that your experience with Ndu and the cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-11-06T15:32:00","review":"Ndu was very helpful in simplifying the move in and move out process. Kind, patient and positive. Building is well maintained and my items in storage remained 100% in tact.","source":"Google","submissionTime":"2021-11-02T00:00:00","userName":"Dz R."},{"reviewId":"5d769c26-5f97-4634-a7d2-fddcdc61c835","range":0,"rating":5,"reply":null,"replyTime":null,"review":"What amazing service! The store manager, Ndu  was so helpful in assisting us. I  Definitely recommend Extra Space Storage.","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Baby Y."},{"reviewId":"4a2cedfa-f5be-4992-828e-73b90d55be57","range":0,"rating":5,"reply":"Thank you for the kind words, Nick! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-10-30T15:05:00","review":"Awesome customer service","source":"Google","submissionTime":"2021-10-29T00:00:00","userName":"nick s."},{"reviewId":"819b493a-facc-4d9f-8784-7f7c3b6dc4c5","range":0,"rating":5,"reply":"Hello, Julie. Thank you for the 5-star review! We're so happy we could help. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-10-23T14:23:00","review":"Easy to get a unit and very friendly staff! Great storage unit location and clean space! :)","source":"Google","submissionTime":"2021-10-22T00:00:00","userName":"Julie F."},{"reviewId":"37790305-aad5-4f4c-90c7-00585c4d9986","range":0,"rating":5,"reply":"Angel, we are so happy to hear that Ndu could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage if you have any questions or need assistance with your rental.\n","replyTime":"2021-10-18T16:54:00","review":"Ndu was very awesome and super helpful, facility was very well maintained! Gave me a awesome price and helped me on my situation. Definitely recommend anyone coming here and going to Ndu! Will come back in the future very pleased with my experience.","source":"Google","submissionTime":"2021-10-18T00:00:00","userName":"Angel G."},{"reviewId":"f125f2e1-0a2e-4b1f-b903-d2e436390886","range":0,"rating":5,"reply":"Hi M, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.","replyTime":"2021-10-01T13:06:00","review":"Service is friendly and helpful. Facility is clean and well-maintained.","source":"Google","submissionTime":"2021-09-30T00:00:00","userName":"m h."},{"reviewId":"6913d161-e8ba-413d-b73f-58b118e936b4","range":0,"rating":5,"reply":"Thanks for the positive review, R! We are glad you had a great experience with Ndu. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-09-25T14:31:00","review":"I had a great experience renting a unit from Ndu. Would highly recommend renting here.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"R S."},{"reviewId":"8846e3e0-3c0f-4cdd-a599-79d22371bf9e","range":0,"rating":5,"reply":"Thanks for the awesome review, Mike! We work hard to meet the expectations of our customers, and we're happy to hear Ndu hit the mark for you! Feel free to reach out at any time at 888-storage.","replyTime":"2021-09-27T12:47:00","review":"I have been renting a unit with extra space storage in different locations but my favorite one is at this location. The store manager Ndu has Phenomenal custom service and is always willing to help so that my experience there is a lot better.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"Mike S."},{"reviewId":"56348c7f-3f06-4866-8f13-22b438a21410","range":0,"rating":5,"reply":"Hi, Anthony ! Thanks for the positive review, it means a lot to our team. Please call (303) 366-6248 if you have any questions about your rental. ","replyTime":"2021-09-24T10:54:00","review":"Great Customer service.","source":"Google","submissionTime":"2021-09-23T00:00:00","userName":"Anthony K."},{"reviewId":"5f287c50-6cf6-43f2-89b5-870b5a829b2e","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Renee'. We are thrilled you had a great experience with Ndu at Extra Space Storage. If you have any questions let us know at 888-storage.","replyTime":"2021-09-15T14:19:00","review":"Ndu is the best!! Her facility was clean and well maintained. She goes above and beyond for everyone!","source":"Google","submissionTime":"2021-09-15T00:00:00","userName":"Renee' P."},{"reviewId":"5d67e416-65fe-43f4-98e1-a588b2257f6e","range":0,"rating":5,"reply":"Thank you for your feedback, Susan! Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-09-25T13:56:00","review":"Clean, safe, atmospherically controlled, located in a former airplane hangar that you can drive into and then just walk a few steps to your unit... What more could a woman want","source":"Google","submissionTime":"2021-09-14T00:00:00","userName":"Susan H."},{"reviewId":"a92a0371-8426-4b14-b450-ee68640c726f","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Bryan. We are thrilled to hear your experience was wonderful. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-09-13T11:42:00","review":"Amazing facility and team. We had a wonderful experience with Extra Space Lowry!!","source":"Google","submissionTime":"2021-09-13T00:00:00","userName":"Bryan M."},{"reviewId":"f8ac5986-eef6-45ec-9946-e6c6976b1808","range":0,"rating":5,"reply":"Thank you for the kind words, Gamingwithdavidk! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-10T14:36:00","review":"Great customer service. Thanks Ndu","source":"Google","submissionTime":"2021-09-10T00:00:00","userName":"gamingwithDavidk X."},{"reviewId":"f92a4a2b-eb1e-46f2-8e39-0195896cd9c2","range":0,"rating":5,"reply":"Hi Aspen, thank you for your review. We're glad Ndu was such a big help, so friendly, and made sure you had everything you needed. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-09-07T07:58:00","review":"Ndu the store manager was such a big help and so friendly.  She made sure i had everything i needed and left happy.  This definitely made my move less stressful.  Thanks again for all your help and kindness.","source":"Google","submissionTime":"2021-08-10T00:00:00","userName":"Aspen T."},{"reviewId":"ebeee43c-e8f8-416b-951f-5631fcda3173","range":0,"rating":5,"reply":"Hi Kathleen. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ndu! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n","replyTime":"2021-08-31T18:40:00","review":"Can’t possible say enough good about Extra Storage in Lowry! And especially their store manager Ndu, who has been so helpful, friendly and professional. We had to plan a move to the Denver area with a gap between closing the sale of our previous home (out of state), new home in Den that’s not quite ready, and an apartment in between. With all of our move logistics, lack of firm dates on both ends, and changing storage needs as we were planning it all - Ndu at Extra Storage was so helpful and flexible with helping us change unit sizes and start dates to get just what we needed. Finally got to Denver and met in person and the storage unit exceeds expectations - very nice and clean facility, in a great location, and again Ndu was so kind and helpful in showing us how to get into our unit. A+++ !","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Kathleen D."},{"reviewId":"54157736-75ce-453b-8b22-5ba2d3851540","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Awesome\nCustomer  service","source":"Google","submissionTime":"2021-07-24T00:00:00","userName":"Ray C."},{"reviewId":"3283e1f6-e9e3-42fe-972e-611a5549d1b2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Ndu very helpful and professional.  Made this process easy.","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Brian S."},{"reviewId":"641e52ff-055d-4490-8fc8-794356e1858e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very friendly customer service and secure place for storage. Thank Endu for being such great help with professional service!","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"justin G."},{"reviewId":"89a602ef-62e7-4ea6-a712-d6ec06e6b1ce","range":0,"rating":5,"reply":"Anakin, we are so happy to hear that Ndu could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-07-19T13:14:00","review":"Ndu N was a great help an awesome at what she do I recommend people to go here and to visit her because she is sweet and kind and the greatest person to work with and will help you with anything that you need done","source":"Google","submissionTime":"2021-07-19T00:00:00","userName":"Anakin K."},{"reviewId":"6f7a9f11-d2d4-4afb-863f-c69601547a08","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The staff was incredibly helpful during our “check in” and move in.","source":"Google","submissionTime":"2021-07-13T00:00:00","userName":"India R."},{"reviewId":"4c7f9118-d465-4354-b9ff-d19021b95703","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I loved the unit and Ndu was very helpful!","source":"Google","submissionTime":"2021-07-07T00:00:00","userName":"John L."},{"reviewId":"241fe671-3098-48a8-8bfe-d3e553957cdc","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great storage facility! Super clean, easy access with drive through, and in a safe area.  The manager (?), Ndu, was super helpful, professional, and friendly--a real pleasure to work with--thanks Ndu!","source":"Google","submissionTime":"2021-07-04T00:00:00","userName":"Twila J."},{"reviewId":"e86712e9-033b-4295-aa7f-0c29189fd1eb","range":0,"rating":3,"reply":null,"replyTime":null,"review":"Spendy for sure..no garbage bins, no lights in most of the units, but the gal that works there is wonderful, professional and good at her job.","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"Georgia N."},{"reviewId":"52843df5-335c-47c4-b400-20ee62233d56","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Ndu was an excellent resource and very customer friendly I recommend this storage place highly","source":"Google","submissionTime":"2021-06-22T00:00:00","userName":"Angie S."},{"reviewId":"49ec2449-abc3-424f-9adf-888f064b622f","range":0,"rating":5,"reply":"Thanks, Samuel! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-06-02T14:42:00","review":"Super friendly! Helped me find the right unit to fit what I needed! Highly recommend this location!","source":"Google","submissionTime":"2021-05-27T00:00:00","userName":"Samuel E."},{"reviewId":"bc634919-5511-49ab-a3eb-c5fb2d444c8f","range":0,"rating":5,"reply":"Thanks for recommending us, Julie. We're committed to being your go-to stop for all your local storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Ndu is helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-06-02T16:41:00","review":"Great storage facility - the cleanest I've seen. The manager Ndu is a delight and so helpful. Highly recommend.","source":"Google","submissionTime":"2021-05-27T00:00:00","userName":"Julie R."},{"reviewId":"8e9a9b72-ca4d-441c-9fa4-221672b7c32e","range":0,"rating":5,"reply":"Thank you for the kind words, Josiah. We're glad Ndu is always there with a smile to help you with anything you need. Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2021-05-25T14:11:00","review":"Ndu is the best! We use multiple units at this location and she always there with a smile to help us with anything we need.","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Josiah M."},{"reviewId":"6da4ae72-4957-44f2-ac70-8ed4daa47396","range":0,"rating":5,"reply":"Hello Lynette, thank you for the rating! We're happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-19T10:02:00","review":"Great customer service !!","source":"Google","submissionTime":"2021-05-16T00:00:00","userName":"lynette r."},{"reviewId":"213633a2-2a67-4ff1-8317-14897cfc09fd","range":0,"rating":5,"reply":"Thanks for the positive review, Salma! We are glad you had a great experience with Ndu. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-05-19T10:02:00","review":"Ndu always goes the extra mile to make everyone feel welcome!","source":"Google","submissionTime":"2021-05-16T00:00:00","userName":"salma g."},{"reviewId":"7401e3d7-4649-4e9d-857a-85b43b99c317","range":0,"rating":5,"reply":"Thank you for the kind words, Sandra. We're glad Ndu was able to help! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2021-05-18T15:01:00","review":"Ndu is the best. Thank you for all your help.","source":"Google","submissionTime":"2021-05-15T00:00:00","userName":"Sandra h."},{"reviewId":"e33f214d-c741-4007-88f5-07d7c136bee4","range":0,"rating":5,"reply":"Thank you for the kind words, April. We're glad Ndu was able to help! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2021-05-17T09:32:00","review":"Friendly and easy sign-up (Ndu was 100% helpful and answered all my questions and concerns). Great climate control and valuable prices.","source":"Google","submissionTime":"2021-05-14T00:00:00","userName":"April V."},{"reviewId":"a769d9e4-3583-4586-a67d-e96c623cb17d","range":0,"rating":5,"reply":"Thank you for the kind words, Government. We're glad Ndu was able to help! Providing renters with clean and secure facilities is our top priority. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-04-29T12:12:00","review":"Ndu is amazing!!!! always there to help. facility is clean and very secure.","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"Government E."},{"reviewId":"1550478b-0392-4a6e-baf6-e2d06a49269e","range":0,"rating":5,"reply":"Thank you for the kind words, Roi. We're glad Ndu always makes sure you are welcome. Providing renters with clean and secure facilities is our top priority. Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2021-04-29T12:07:00","review":"Ndu is amazing , always make sure you are welcome.\nStorage is always clean and very secure.","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"roi s."},{"reviewId":"30659920-5d70-41e5-b5ff-2182598a71b6","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Amy! We're glad Ndu always goes above and behind for you, call you right away and told you that you left the key. Security is our top priority and we appreciate that you have trusted us with your belongings! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-04-29T10:47:00","review":"I’ve been in the facility for over five years and I cannot rave about how much I appreciate being in there. Ndu is  always goes above and behind for you. One time I had a situation that I left my key in the storage unit Ndu Call me right away and told me that I left the key she locked the storage unit for me and made  sure everything safe.\nI feel that all my stuff is very secure!!\nThis is the place to store your stuff!!!","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"amy a."},{"reviewId":"41043d2e-d23d-4c35-8493-cfd418b545a0","range":0,"rating":5,"reply":"We think Natalie is great too! Thanks for the positive review, Caleb. We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-04-27T08:41:00","review":"Natalie was excellent. Great customer service!","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"Caleb H."},{"reviewId":"7d7394d5-ae5c-4f9f-bb57-2edd8a18e809","range":0,"rating":5,"reply":"Thanks for the positive review, Mirna! We are glad you had a great experience with Ndu. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-04-26T09:27:00","review":"Ndu was amazing made my storage experience outstanding.","source":"Google","submissionTime":"2021-04-23T00:00:00","userName":"Mirna T."},{"reviewId":"01d4feb0-d74e-4ef3-b763-b04cb6712000","range":0,"rating":5,"reply":"Thank you for the kind words, Anthony! We're committed to providing excellent customer service and being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-19T10:31:00","review":"Great customer service. Great place for your storage needs. Thank you Ndu.","source":"Google","submissionTime":"2021-04-14T00:00:00","userName":"Anthony K."},{"reviewId":"278d1e0e-d1a1-4109-889b-1fe59c373681","range":0,"rating":5,"reply":"Hi Faymous, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you ever need anything, feel free to stop by!","replyTime":"2021-04-10T09:56:00","review":"Very nice and clean and the staff is friendly","source":"Google","submissionTime":"2021-04-09T00:00:00","userName":"Faymous R."},{"reviewId":"e83309b6-fb32-49fa-9c79-543bf624437b","range":0,"rating":5,"reply":"Thanks, Marc! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-09T14:51:00","review":"I've become a big fan of Extra Space Storage, most especially the Lowry location. They do charge more than their competition, it's true, and I do believe they overcharge ever so slightly because they take advantage of the fact that a lot of their clientele are pretty high end BUT the security, the climate control, the accessibility on any given day are all top notch. The employees we've worked with have all been fantastic. Thus far our experience with Extra Space Storage has been great and we do highly recommend their services. You'll pay a little more but, as one of their non-affluent clients, I do feel they're worth it.","source":"Google","submissionTime":"2021-04-02T00:00:00","userName":"Marc M."},{"reviewId":"5c5ed92a-60ff-4433-945c-6f3162d065f6","range":0,"rating":5,"reply":"Hi Iza, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Ndu! Please stop by the office or reach out to us at 888-storage if you have any questions! \n\n","replyTime":"2021-04-05T14:25:00","review":"Ndu was so quick & helpful! Very professional.","source":"Google","submissionTime":"2021-03-30T00:00:00","userName":"Iza Z."},{"reviewId":"0966c9e0-113c-43ca-b79a-eb931b7f144b","range":0,"rating":5,"reply":"Thank you so much for your kind words, Stephen. We really appreciate you taking the time to share your experience with us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Don’t hesitate to give us a call at 888-STORAGE if you need anything. \n\n","replyTime":"2021-04-03T13:28:00","review":"Ndu is a joy.  I actually enjoyed the entire experience.  It was quick, facilities are very clean and better customer service than any other part of my moving experience.","source":"Google","submissionTime":"2021-03-29T00:00:00","userName":"Stephen S."},{"reviewId":"ac6d474f-da8b-43f1-93de-51fef27f9ad6","range":0,"rating":5,"reply":"Hi Jose, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-31T13:20:00","review":"Clean location, friendly staff!\nNice to be able to drive into the building.","source":"Google","submissionTime":"2021-03-25T00:00:00","userName":"Jose M."},{"reviewId":"5d170aee-daf8-4720-b8d0-6629003342fc","range":0,"rating":5,"reply":"Hi Daniel, thanks so much for your review! We are thrilled to hear your experience with Ndu and Mel was positive and are always here to help with your storage needs! Thank you for choosing Extra Space Storage.??Give us a call at (303) 366-6248 or stop by the office if you need anything! Our team is happy to help!\n","replyTime":"2021-03-24T15:43:00","review":"Fabulous experience. Ndu was very communicative and made the process of moving in seamless. Mel was a big help as well in getting everything finalized. I moved from another facility because of the lack of communication and constant challenges that arose with payment, including a rent increase with no notice. So happy to have moved. Thank you both for making things so easy!","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"Daniel V."},{"reviewId":"282fc011-4285-475d-9030-fc98b0bf6975","range":0,"rating":5,"reply":"Thank you for your kind words, J.w.. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Ndu and Mel reflects that! Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-24T15:41:00","review":"Just got the storage with them today, but gotta say, really like the vibe here.  Ndu is beyond friendly, and runs a tight ship, which is obvious by the cleanliness and organization of the place; and Mel, who showed me the place and walked me through all the options, was also extremely courteous and helpful.  It's nice to go to a place that doesn't make you feel like you're doing a shady deal in an industrial park or a hoarder for even being there.  The prices are also pretty fair, especially since the units are drive-thru and indoor -- safe and secure.  Two thumbs up","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"J.W. M."},{"reviewId":"eb72ccc3-fe20-4b75-a98e-28d42014d738","range":0,"rating":5,"reply":"Hi Levert, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Ndu reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-24T13:38:00","review":"This location is always clean. The store manager Ndu is always very helpful. I recommend this location to my friends with storage needs.","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"Levert P."},{"reviewId":"83cebfa7-bee8-470a-8aae-7991475b010c","range":0,"rating":5,"reply":"Hi William, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-23T13:06:00","review":"It's  easy to get in and out of.  The staff member Ndu was very helpful and professional.   It's clean and well maintained.   Would highly recommend this storage facility.","source":"Google","submissionTime":"2021-03-17T00:00:00","userName":"William S."},{"reviewId":"d7ad9c96-3ad3-470a-a9ed-3466474377b3","range":0,"rating":5,"reply":"Thanks for the kind words, Reuven! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything.\r","replyTime":"2021-03-17T12:05:00","review":"I can’t recommend this place more than enough. Ndu, the store manager at this facility, made the storage process so easy and pleasant! If you need a storage facility around Denver, check this place out.","source":"Google","submissionTime":"2021-03-16T00:00:00","userName":"Reuven"},{"reviewId":"811251b7-d321-455e-b140-bfc4325a325b","range":0,"rating":5,"reply":"Thank you so much for your kind words, Kimi. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-17T14:10:00","review":"wow great easy experience.  Ndu is knowledgeable and very patient with customers.  facility is spotless. would highly recommend this facility.","source":"Google","submissionTime":"2021-03-11T00:00:00","userName":"Kimi P."},{"reviewId":"85a03531-b9bd-451b-891d-f3ff952d0dac","range":0,"rating":5,"reply":"Thank you for your feedback, Susie! Providing renters with clean and secure facilities is our top priority. We're glad Ndu was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-12T08:38:00","review":"Ndu is wonderful! The space is so clean and I feel very safe there. I would highly recommend this place if you are looking for storage.","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"Susie A."},{"reviewId":"f4289f89-6af7-4e9f-9672-6efb9b34b4fb","range":0,"rating":5,"reply":"Hi John, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-03-08T11:59:00","review":"I have been renting storage space from this location for years. The building is always clean and Ndu and her team are always friendly and willing to help in any way they can. If you are looking for a great place for storage, look no further!","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"John P."},{"reviewId":"81cafbdb-1500-4035-8f3b-c5d2b55e919c","range":0,"rating":5,"reply":"Hi Carrie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Stop by the office if you need anything. \n","replyTime":"2021-03-08T12:10:00","review":"Fantastic experience working with them for over 5 years - always friendly and helpful.  The storage facility is always in great shape and they take great care of the building.  In a nice, safe, quiet part of town next to the museum and beer garden so I never feel unsafe to go in alone or at night.  Best storage facility I've ever used and cannot recommend highly enough!","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"Carrie G."},{"reviewId":"089d26ae-1363-4e85-a40e-729ff545b088","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Sean. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-03-06T15:02:00","review":"Mel and the team were fantastic!","source":"Google","submissionTime":"2021-02-27T00:00:00","userName":"Sean C."},{"reviewId":"4d13690c-2bf7-4d12-98bc-68f2ca2cf1b9","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Brinton. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-03-04T10:37:00","review":"Great people great storage cool location!","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Brinton S."},{"reviewId":"b8d02f73-15fb-4fe6-90c6-6983e21e790c","range":0,"rating":5,"reply":"Thank you for the kind words, Chrishawn! We're committed to providing excellent customer service. We're glad Mel got you right. Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-04T09:53:00","review":"Great customer service endu& Mel got me right","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Chrishawn C."},{"reviewId":"d914e4de-5637-4ae1-b50d-3c4c366169bf","range":0,"rating":5,"reply":"Thank you for the kind words, Ashley! We're committed to providing excellent customer service. Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-04T08:23:00","review":"Ndu and Mel have excellent customer service skills!","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Ashley S."},{"reviewId":"b67ba573-f832-4121-b5d3-1e7ec6bf6963","range":0,"rating":5,"reply":"Thank you for your feedback, Monica! Providing renters with clean and secure facilities is our top priority. We're glad Mel was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-02-26T08:02:00","review":"Great Customer service from Mel. Took us straightaway to the very clean unit and showed us the dollies and easiest way in and out. It's clear they take security seriously, which is awesome.","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Monica V."},{"reviewId":"4556ae43-edf5-46d8-b512-38a76308d6b1","range":0,"rating":5,"reply":"Thank you, Ali. We're thrilled you had a positive experience at Extra Space Storage! If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2021-02-19T18:13:00","review":"Super clean, convenient and fantastic staff! Great experience!","source":"Google","submissionTime":"2021-02-18T00:00:00","userName":"Ali L."},{"reviewId":"ff336c23-e4ce-4ac6-b4db-fb49ff8e0a8e","range":0,"rating":5,"reply":"Hi Toby, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience with Mel. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-02-20T15:37:00","review":"Mel was thorough and friendly, and provided a fast and efficient rental process.  I highly recommend!","source":"Google","submissionTime":"2021-02-16T00:00:00","userName":"Toby H."},{"reviewId":"d25344d8-b4b7-4c82-9a5d-85b4a76bee5b","range":0,"rating":5,"reply":"Thank you, Consuelo. We're thrilled you had a positive experience with Mel. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!","replyTime":"2021-02-12T16:08:00","review":"All I can say is, Mel!! He went above and beyond to help me with my storage needs. Not only is he excellent at his job, but he's also a good human, which I appreciate so much! Thank you, Mel!","source":"Google","submissionTime":"2021-02-11T00:00:00","userName":"Consuelo S."},{"reviewId":"dbc8f25b-eb4a-45f7-bb26-3bf05a94f5b0","range":0,"rating":5,"reply":"Tim, thank you for the 5-star review! We think Ndu is great too! Thanks for the positive review, Tim. Stop by the office if you need anything. ","replyTime":"2021-02-17T08:07:00","review":"02/04/2021\nI've been at this location now for  A while! Ndu N is a great manager ????And it's still a great 5 star experience thank you.","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Tim M."},{"reviewId":"1856bb7d-27ab-45b7-8090-339c07995c8d","range":0,"rating":5,"reply":"Our team is grateful for your rating, Tatyana! We're glad Ndu showed you all the available units. Thank you for recommending Extra Space Storage! Call us at (602) 944-6750 if you have any questions or need assistance with your rental!","replyTime":"2021-01-04T19:31:00","review":"Absolutely incredible service, very friendly. Ndu showed me all available units in their storage. She looked at all best paying options for me. I absolutely recommend this Extra Space Storage.","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Tatyana G."},{"reviewId":"756dae7a-dc22-4a5f-b115-8edd9f549859","range":0,"rating":5,"reply":"Thank you for the kind words, William! We're committed to providing excellent customer service. We're glad our team was very helpful and kind. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-01-28T16:34:00","review":"Great customer service! Very helpful and kind","source":"Google","submissionTime":"2021-01-27T00:00:00","userName":"William R."},{"reviewId":"ccf8d376-a5fc-42f5-90de-9f7c62c5069a","range":0,"rating":5,"reply":"Hi Lindsey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Ndu! Thanks again for your review and for allowing Extra Space to provide your storage solutions. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out! Our team is happy to help!","replyTime":"2020-08-19T08:44:00","review":"I tell you this little storage unit Renata was suppose to be for 1?month I'm now going on my 6th month thanks to Ndu. Do I need the unit yes of course but do I really love to just come on and see Ndu ABSOLUTELY!! She is amazing I literally live 25 minutes from here heck even have an extra space storage right down the road but have to drive 30 minutes because of Ndu. 2 of the doctors and like 7 nurses from the hospital where I work have become customers now of Extra space storage in tact 3 of then quit where they were customers at just to become customers here after they met Ndu. It can be sunny or it can be snowing, rainy and just plain blah outside but all you get is sunshine when you walk in the doors of Extra Space Storage academy, and that Ray of sunshine's name is Ndu. I just want to thank you fir having such a wonderful person representing you as a company which as customers makes us have an extra bit of security we leave our valuables our memorable items here in the trust of you and having someone like Ndu there makes it less worriesone on us.. Thank you Ndu for being you because you are ABSOLUTELY the BEST they could ever have...","source":"Google","submissionTime":"2021-01-19T00:00:00","userName":"Julie"},{"reviewId":"c7dfd3a6-01f9-4988-8ac4-5164d96f8c0a","range":0,"rating":5,"reply":"Thank you for the kind words, Matt! We're committed to providing excellent customer service. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2021-01-15T15:52:00","review":"Excellent service","source":"Google","submissionTime":"2021-01-15T00:00:00","userName":"Matt W."},{"reviewId":"fb7f504a-a287-4bd1-87fd-c020eae85137","range":0,"rating":5,"reply":"Thanks for the awesome review, Dionne! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2021-01-07T12:12:00","review":"I love how polite they are when getting and finding a storage unit. The prices are fair and the space is neatly organized. They don't try to cheat you. They make sure that you're comfortable and they have excellent customer service skills and they help you find what suits your need. I would recommend them to anyone","source":"Google","submissionTime":"2021-01-06T00:00:00","userName":"Dionne B."},{"reviewId":"ac54935d-7159-4295-8d5e-b2ca5d08aebe","range":0,"rating":5,"reply":"Thank you for the kind words, Stefanie. We're glad Ndu showed you the unit and walked you through everything quickly. Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2021-01-06T12:08:00","review":"I just got a storage unit in between living situations and Ndu was wonderful! She showed me the unit and walked me through everything quickly and she’s very COVID safe. I love that you can drive in for easy loading and unloading.","source":"Google","submissionTime":"2021-01-05T00:00:00","userName":"Stefanie C."},{"reviewId":"c8225d24-210f-4ae8-9211-283e80fd61c2","range":0,"rating":5,"reply":"Hello Alicia, thank you for the rating! We’re happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-03T08:34:00","review":"Very friendly","source":"Google","submissionTime":"2021-01-02T00:00:00","userName":"Alicia A."},{"reviewId":"598d9c53-c7a0-4be4-9a44-03ae563f028c","range":0,"rating":5,"reply":"Thanks for the review, Sarah! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-16T08:44:00","review":"Friendly staff, easy process!! Very comfortable leaving my belongings here!","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Sarah M."},{"reviewId":"c57fefb4-a3f0-47cd-8b09-82b82e4d03e1","range":0,"rating":5,"reply":"Thank you for taking the time to leave a positive rating, Jeremiah! We’re happy you trust Extra Space Storage for your storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-16T08:56:00","review":"Great people.","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Jeremiah S."},{"reviewId":"999a8612-bb88-4a23-8c55-b33236472e51","range":0,"rating":5,"reply":"Hi, Jeffrey. Thank you for leaving a positive rating. We're glad Ndu has been so helpful with your storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-09T10:15:00","review":"We’ve been using the Lowry facility for 5 months. It’s been great. Make sure to speak with Ndu, who is awesome! She has been so helpful to us from the moment we called to inquire about obtaining a storage unit.","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Jeffrey F."},{"reviewId":"805ae4d0-8c6c-49e0-985f-fa8799e5dfbd","range":0,"rating":5,"reply":"Hello, Hollis. Thank you for the review! We're so happy Ndu could help. Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-10-31T16:07:00","review":"Ndu was fabulous in helping us obtain our storage unit. She was friendly, helpful and efficient in getting us set up.","source":"Google","submissionTime":"2020-10-30T00:00:00","userName":"Hollis W."},{"reviewId":"fcbac87a-06cc-4842-84d6-8d54799c5c8b","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Kevin! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Ndu reflects that! Let us know if we can provide further assistance!","replyTime":"2019-04-01T17:00:00","review":"I believe this location would not be nearly the same as it is if Ndu was not managing the facility. Always very clean and orderly.\nNdu always has a smile and happy to help out with anything related to your storage needs.  She has been amazing and a big reason I have rented here for multiple units and have been a repeat customer. I have a unit at another facility and that is a 2-star experience compared to the 5-star here!!","source":"Google","submissionTime":"2020-10-27T00:00:00","userName":"Kevin T."},{"reviewId":"3efcdea3-784b-48c9-8ecd-88e75c6a3285","range":0,"rating":5,"reply":"Dandre, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-STORAGE.","replyTime":"2020-10-27T14:49:00","review":"This is a very nice location.  Customer service is always friendly and very helpful.","source":"Google","submissionTime":"2020-10-27T00:00:00","userName":"Dandre W."},{"reviewId":"39c4e2b9-7bd5-48b6-9362-df6b33005f89","range":0,"rating":5,"reply":"Hi Jj, thank you for your review! We're so happy to hear that your experience with our team and the cleanliness of the facility has been positive! Feel free to reach out at any time at 888-STORAGE.\n","replyTime":"2020-10-27T13:37:00","review":"A great clean storage place and very professional employees!","source":"Google","submissionTime":"2020-10-26T00:00:00","userName":"JJ T."},{"reviewId":"f2877b94-99c9-4f5a-8aed-cb51bb478d45","range":0,"rating":5,"reply":"Hello, James Ashley. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-10-21T10:51:00","review":"Great staff friendly","source":"Google","submissionTime":"2020-10-20T00:00:00","userName":"James A."},{"reviewId":"adb514a5-e79c-4190-81e4-9b37efb8bc76","range":0,"rating":5,"reply":"Hi Paul, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Ndu! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.\n","replyTime":"2020-09-20T11:03:00","review":"To whom it may concern ,the manager Ndu Extra Space Storage at the E Lowry Blvd area she is top-of-the-line person .when it comes to customer service instead of instead of five stars she is 10 stars and more, great personality sincere Ness professionalism and not to mention and not lease Always with a beautiful smile Way to go Ndu. Thank you 9/19/2020","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Paul C."},{"reviewId":"99ae4d03-acbd-4e12-a5a3-39e812393e72","range":0,"rating":5,"reply":"Hi Julie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Ndu. We agree, we are lucky to have him at Extra Space! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.","replyTime":"2020-09-11T11:12:00","review":"Ndu at Extra Space Storage on Academy Blvd in Denver is fantastic! She is always so helpful and friendly! Ndu is one of those people that goes the extra mile for her customers so much that she feels like a friend (although we’ve never met physically). I certainly hope Extra Space Storage knows what a wonderful person they have working for them. Thank you Ndu!","source":"Google","submissionTime":"2020-09-10T00:00:00","userName":"Julie H."},{"reviewId":"f9db8063-f265-414d-8896-f606699d461b","range":0,"rating":5,"reply":"Our team appreciates your positive rating, Samantha! We're glad NDU was very nice to work with and patient. Don’t hesitate to stop by the office if there’s anything else we can do to assist you with your storage needs.  ","replyTime":"2020-09-02T12:32:00","review":"NDU was very nice to work with very patient. I loved how she walks you to your storage, and shows you the rolling carts you can use. Outstanding customer service.","source":"Google","submissionTime":"2020-09-05T00:00:00","userName":"Samantha S."},{"reviewId":"d7f12b21-d7ab-4706-88de-b90656dc8bbd","range":0,"rating":5,"reply":"Thank you for your feedback, Carrie! Providing renters with clean and secure facilities is our top priority. We're glad Ndu was able to help you pick the right unit for your storage needs and answered all of your questions. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out! Our team is happy to help!","replyTime":"2019-07-08T17:36:00","review":"The facility is one of the nicest I have ever seen - spotlessly clean and located in a very safe and nice area in Lowry.  The staff that helped me, Ndu, was extremely nice and helpful.  She answered all of my questions, took me on a tour of the facility and helped me pick the right unit for my needs.  On top of that she went out of her way to give me tips for the space and area and was extremely friendly!  I dont think you could find a better storage facility in the Denver area - this place is the best by far!","source":"Google","submissionTime":"2020-09-03T00:00:00","userName":"Carrie G."},{"reviewId":"fa7d84c1-d23f-4e33-8327-141830dd24bc","range":0,"rating":5,"reply":"Hi Mehmet, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer.\r\n","replyTime":"2020-09-02T12:04:00","review":"It was so easy and convenient to schedule and setup a storage space. Highly recommended!","source":"Google","submissionTime":"2020-09-01T00:00:00","userName":"Mehmet K."},{"reviewId":"7cf27c70-1174-4d89-93dd-65c0ca36136f","range":0,"rating":5,"reply":"Thank you for your feedback, Dave! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. ","replyTime":"2020-08-24T10:55:00","review":"We use Extra Space Storage for our business. Everything about Extra Space Storage is just what we need, the location, the hours, the security, easy drive in access, the place is always clean. 5 out of 5 stars!","source":"Google","submissionTime":"2020-08-24T00:00:00","userName":"Dave P."},{"reviewId":"5cb2796c-402d-4395-9924-e8d80edb0f55","range":0,"rating":5,"reply":"Hi, Yael! Thank you for being a loyal customer! We happy to hear Ndu went the extra mile to assist you! Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-08-29T18:51:00","review":"Ndu Will always go extra mile for you. AmazIng space been there for years now","source":"Google","submissionTime":"2020-08-22T00:00:00","userName":"Yael S."},{"reviewId":"adf180a9-e53c-4082-87e5-1c1721e3cf80","range":0,"rating":5,"reply":"Hi, Gerrie. We're glad Ndu was wonderful and very helpful. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-08-21T13:01:00","review":"Great place. Ndu was wonderful and very helpful.","source":"Google","submissionTime":"2020-08-21T00:00:00","userName":"Gerrie G."},{"reviewId":"ab6ddd06-0eae-4aa3-b18c-fe256dcfb27b","range":0,"rating":5,"reply":"Hi Lindsey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Ndu! Thanks again for your review and for allowing Extra Space to provide your storage solutions. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out! Our team is happy to help!\n","replyTime":"2020-08-19T08:44:00","review":"Ms Ndu is The reason I love this place I drive 45 minutes to get here and I stay I’ll stay here.  Sge  has been nothing but helpful, reliable and so knowledgeable of extra space storage and all their terms and other questions I had to ask and all their answers she is amazing. Her  personality her customer service skills are top rate. With my busy schedule I was worried, but after meeting with Ms. Ndu,  now I don’t even think about it because I know my personal stuff is safe here at  extra space storage on Academy in Denver.  I don’t care if you live in Colorado Springs Drive here rent here this is the place ask for Na Ndu and she will take care of you I have already brought seven people from my work that are going to be signing up here thank you Ms Ndu","source":"Google","submissionTime":"2020-08-18T00:00:00","userName":"Dr. J."},{"reviewId":"3ababc3d-1af5-4869-8b44-6f0b223df272","range":0,"rating":5,"reply":"Thank you so much for being a loyal customer, Logan St.. We're glad Paige was able to assist you with transferring to a smaller unit and even stayed late! Thanks for your review and for allowing Extra Space to provide your storage solutions. Let us know if we can?do anything else to?assist you!? Our team is happy to help.? ","replyTime":"2020-08-06T01:08:00","review":"I have been a customer at the Lowry facility for over 6 years. I have always received courteous and professional assistance. Just recently, Paige helped me to transfer into a smaller unit so my monthly rent for the unit would be far less. She even stayed late! This was after some extremely frustrating few days. Thank you Paige and ESS for the continuing great service at my facility!","source":"Google","submissionTime":"2020-08-05T00:00:00","userName":"Logan S."},{"reviewId":"4bed7b8d-1b00-4001-8c38-deef3d910703","range":0,"rating":5,"reply":"Thanks for renting with Extra Space, Matthew! We think our team is great too! We are so glad Ndu was able to assist you. Please stop by our office if you need anything!","replyTime":"2020-07-30T12:27:00","review":"The best customer service!! Extremely friendly and wonderful service from NDU. Best store manager EVER!! THANK YOU","source":"Google","submissionTime":"2020-07-29T00:00:00","userName":"Matthew L."},{"reviewId":"4e80e857-9a96-44cb-b78c-e9c0b847a8a8","range":0,"rating":5,"reply":"Thanks for the review, Erica! We are so happy Ndu could meet your storage needs at Extra Space Storage. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-07-22T14:17:00","review":"Ndu was very helpful in getting me set up and the rate came out lower than expected. Thanks for your help!!","source":"Google","submissionTime":"2020-07-22T00:00:00","userName":"Erica B."},{"reviewId":"97c77975-1758-4c7a-bc23-43980d2632c8","range":0,"rating":5,"reply":"Leo, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and storage uni! We're always here to help with any of your storage needs at 888-STORAGE.","replyTime":"2020-07-21T12:02:00","review":"Friendly customer service, and answered all questions that I had about units. Got an excellent price and love the storage.","source":"Google","submissionTime":"2020-07-20T00:00:00","userName":"Leo C."},{"reviewId":"a2cefd9e-3819-4274-8fec-10394b0f440b","range":0,"rating":5,"reply":"Thanks for the awesome review, O! Thank you for trusting us with your belongings and giving us the chance to work with you again. We pride ourselves on having a friendly, knowledgeable staff, and we are happy to hear that Renee was able to answer your questions and meet your storage needs. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! It’s important to us that you feel appreciated as our customer and we are here to help if anything comes up at 888-STORAGE.","replyTime":"2020-07-19T10:15:00","review":"I really like Extra Space Storage.  They're easy to deal with, they're month to month, no hassles, no problem,  and 7 day a week secured access.  This is my 5th experience with Extra Space, and my second time renting from this location.  They're awesome whether  you need long term storage or just for a few months. When I'm doing a renovation project and need things out of the way for 2 or 3 months, I come here.\n\nIt's a fun spot, right next door to the Wings over the Rockies air and space museum.  You get to drive right under a giant plane to get here. This building used to be a hanger for the former Lowry base, which gives this ESS location another great advantage.  You drive your vehicle inside the building to access your unit.  This is great because it's climate controlled, and you can load or unload your vehicle even if it's raining or snowing.  \n\nCall Renee over there if you have any questions questions, she's really nice and helpful. But before you do, here is my Veteran ESS Renter pro tip: reserve your unit on there website before going down there. Their internet deals are often a huge savings over walk in deals.  But then be prepared because Renee will call you within minutes to greet you and help you.  She is on the ball!","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"O S."},{"reviewId":"995c51d4-7ef8-4ea2-80aa-f77dcfa0401d","range":0,"rating":5,"reply":"We appreciate the review, Ross! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-07-17T13:04:00","review":"The best experience I could ask for!","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Ross C."},{"reviewId":"7c6beb19-be88-4fa5-ab61-dd668e3307a1","range":0,"rating":5,"reply":"Hi, Ryan! We're so happy to hear our manager was able to make your rental process hassle-free! Thanks for recommending Extra Space Storage! ","replyTime":"2020-07-17T13:23:00","review":"Awesome facility, low price, and wonderful staff! Got me in quick and easy with no hassle. I'd strongly recommend this location to anyone :)","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Ryan W."},{"reviewId":"eb4f4ae9-5fe7-4015-9f02-b3797163c356","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Clarke! We're so happy to hear Gio was able to make your rental process hassle-free! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future. Thank you for choosing Extra Space!","replyTime":"2020-07-16T14:31:00","review":"I made a reservation online, and Gio, an associate at the location called me within 10min to confirm my reservation. He was able to do everything over the phone with me in less than 10min. He was awesome and extremely helpful and friendly. I got a great deal online and it was followed through with the excellent customer service.","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Clarke E."},{"reviewId":"1d238199-f08b-4927-9ea6-2a9c922a45a2","range":0,"rating":5,"reply":"Hi, Santiago. Thank you for your positive review! Please reach out to (303) 366-6248 if you ever need any assistance. ","replyTime":"2020-07-15T11:11:00","review":"Excellent customer service!!","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"Santiago R."},{"reviewId":"91f098ff-aa9c-48ab-b69c-ea1ea158f4b7","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Anthony! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Ndu and Renee! Thank you for choosing Extra Space.  ","replyTime":"2019-05-26T07:06:00","review":"Ndu and Renee are the best. Very friendly and professional the way customer service should be. :-). Thank you","source":"Google","submissionTime":"2020-07-14T00:00:00","userName":"Anthony W."},{"reviewId":"c5f8e6c6-cabf-4ac2-b585-1b1a6d33633b","range":0,"rating":5,"reply":"Thank you for your 5-star review, Felicia. We are happy you had a great experience with Renee and Ndu. Please let us know if you need any assistance or have any questions. Our team is happy to help! ","replyTime":"2020-07-07T12:01:00","review":"This is a great facility and Renee and Ndu are such a pleasure to work with. They are on top of everything and they have proved that this is the best storage facility In the area. I love this location because it’s so unique.","source":"Google","submissionTime":"2020-07-06T00:00:00","userName":"Felicia R."},{"reviewId":"916302b1-ab72-44c1-91ea-7a974d61643b","range":0,"rating":5,"reply":"Thank you for the review, Shea! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything! ","replyTime":"2020-07-06T11:57:00","review":"Generously long access hours (0600-2200), completely enclosed from the elements, reliably clean, and well laid out floor plan make this Extra Space Storage a great value.  Added bonus: Ndu Renee' are both exceedingly helpful and super accommodating.","source":"Google","submissionTime":"2020-07-05T00:00:00","userName":"Shea T."},{"reviewId":"af617e3e-607f-4fd8-b561-27ec87fc124b","range":0,"rating":5,"reply":"Thank you for your kind words, Christina! It sounds like you had a wonderful experience renting with Ndu and Renee and we are so happy to hear about it! Thank you for taking the time to give them a shout out! We're here to help at 888-STORAGE if you have any questions or need assistance with your rental. We are excited to have you at Extra Space Storage!","replyTime":"2020-06-25T14:04:00","review":"Ndu who is the manager of this Extra Space went out of her way to help me secure my request for a first floor unit.  We were moving my son from Chicago to Denver and he doesn't yet have an apartment so storage is a must.  Ndu sent me all contract online will driving and we were able to move in that night.  She went above and beyond and had Renee meet us at 8 p.m. at night to show us the unit and all the particulars of how to get in and out etc.  These 2 ladies could not be more smiley and more helpful and efficient.  The Storage unit itself is in an old Airplane Hangar and is very cool with a couple outdoor restaurants next to it.  I suggest moving in and then staying for cocktails/ dinner or lunch.  LADIES YOU ARE THE BEST and after driving in a UHAUL for 14 hours from Chicago I so greatly appreciate you accommodating us helping by going above and beyond!  I totally recommend Extra Space and this location.  The other nice thing is you can drive the truck right inside to unload so it was raining and lightening when we arrived and we could drive our big truck (10  x 15) inside the storage unit and park it and unload.  They provide dolly's for your use.","source":"Google","submissionTime":"2020-06-25T00:00:00","userName":"Christina M."},{"reviewId":"77aeef7e-b188-48ff-b134-30bcc1ae5d33","range":0,"rating":5,"reply":"Thanks, Adrianna! We're so happy you had a positive experience with Ndu! Thank you so much for the great review, it means a lot to our team!","replyTime":"2020-06-26T12:30:00","review":"Ndu was incredibly helpful and wonderful to deal with!","source":"Google","submissionTime":"2020-06-25T00:00:00","userName":"Adrianna C."},{"reviewId":"418c75df-9ea0-4e31-a1a7-4ebb9df67008","range":0,"rating":5,"reply":"That's great to hear, thank you for the kind words, Vivian. We're glad Renee and Ndu were able to help! Our team is here to serve you, so give us a call at 888-STORAGE if you need any future assistance. Thank you for the 5-star rating!","replyTime":"2020-06-02T14:02:00","review":"Renee and Ndu are the best. They assisted with everything I needed. I am glad I find them. Thanks ladies.","source":"Google","submissionTime":"2020-06-02T00:00:00","userName":"Vivian P."},{"reviewId":"9aea34d4-0d27-48a6-afeb-1bc1e52dc041","range":0,"rating":5,"reply":"Thank you for the kind words, Scott! We're committed to providing excellent customer service. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if we can do anything to assist you! ","replyTime":"2020-05-23T17:06:00","review":"This is a top notch storage facility. Excellent customer service, super friendly staff, very clean. Ndu, thank you for being so helpful! I really appreciate it! A+++","source":"Google","submissionTime":"2020-05-23T00:00:00","userName":"Scott R."},{"reviewId":"b9c0c88e-c251-40a3-a0b6-d307bd8de0e3","range":0,"rating":5,"reply":"Thank you for your feedback, Cj! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We certainly appreciate the 5-star review!","replyTime":"2020-05-20T08:21:00","review":"Very clean and secure storage rental. Great customer service. Thank you Renea and Ndu.","source":"Google","submissionTime":"2020-05-19T00:00:00","userName":"CJ M."},{"reviewId":"074942c9-6908-40dd-bc20-24b7a40f331d","range":0,"rating":5,"reply":"It's great to hear from you, Erick. We're committed to providing excellent service and we're glad Ranay was able to help with your storage needs! We look forward to serving you again in the future!","replyTime":"2020-03-18T13:21:00","review":"Ranay was very helpful!!!!! 5 Star customer service!!!","source":"Google","submissionTime":"2020-03-17T00:00:00","userName":"Erick H."},{"reviewId":"7d3cad80-e1c3-4b3f-a70b-6c145b2cdca1","range":0,"rating":5,"reply":"Earning a 5-star rating from you means a lot to us, Rachel. We're glad Raneé was able to help! Let us know if we can do anything else to assist with your storage needs!\n","replyTime":"2020-03-18T13:20:00","review":"Raneé was so helpful! She stayed past her work hours to help me get situated into my storage unit! Thank you so much.","source":"Google","submissionTime":"2020-03-17T00:00:00","userName":"Rachel S."},{"reviewId":"a713de5b-6c7c-4754-99e9-4fc07ae2af6b","range":0,"rating":5,"reply":"Wow, Eric! We appreciate the 5-star review. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2020-03-18T13:22:00","review":"They are awesome here! They have always helped us out when in time of need. Renna was the best!","source":"Google","submissionTime":"2020-03-17T00:00:00","userName":"Elvira S."},{"reviewId":"1c24d113-bb65-4f1d-a8b0-f4a892347b61","range":0,"rating":5,"reply":"Hi Ben, thank you for your review. We're glad our team was able to help you get set up. Stop by the office if you need anything. \n","replyTime":"2020-03-11T14:12:00","review":"Very helpful with getting me set up at a different location in another state!","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"Ben G."},{"reviewId":"4dae8092-a18b-4c8b-a715-b02a1a70909e","range":0,"rating":5,"reply":"Hi Angel, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad our team helped you decide which size unit to get. Let us know if we can do anything to assist you! \n\n","replyTime":"2020-03-03T13:45:00","review":"Really clean storage. Ladies at office we’re very friendly and helped me decide which size unit to get. Thank you!","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Angel B."},{"reviewId":"5d7c8f0a-01c5-4415-9dac-ce148e9e55ae","range":0,"rating":5,"reply":"Hi Julian, we're glad Renee was able to help and was very detailed about the process. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.  \n","replyTime":"2020-01-14T12:40:00","review":"Renee is Helpful and easy to talk to. She is very detailed about the process and friendly. Best storage space leasing experience I?ve had!","source":"Google","submissionTime":"2020-01-14T00:00:00","userName":"Julian L."},{"reviewId":"4b74a30f-40d7-4ddb-9966-b3a5232edbcb","range":0,"rating":5,"reply":"Thank you so much for your kind words, Sandra. We really appreciate you taking the time to share your experience with us. We're glad Renee was able to help and made sure your transition went smooth and stress-free. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can do anything to assist you! ","replyTime":"2020-01-13T15:54:00","review":"My experience with extra space has been absolutely wonderful. Everyone has been so helpful and kind. It shows that the employees really care about the customers experience and well being. Renee in particular at the lowry location has been so helpful and made sure my transition went smooth and stress free. The facilities are all clean and well kept. Overall a great experience.","source":"Google","submissionTime":"2020-01-13T00:00:00","userName":"Sandra O."},{"reviewId":"f7383764-16bc-46a0-b6f9-86f48c52274f","range":0,"rating":5,"reply":"Bob, thank you for the positive review and for choosing Extra Space Storage for your storage needs! Please reach out to our office at (303) 366-6248 if you need anything.","replyTime":"2020-01-11T08:21:00","review":"The space is cool and the people working there are wonderful","source":"Google","submissionTime":"2020-01-10T00:00:00","userName":"Bob C."},{"reviewId":"9a4f5f83-f104-47dd-b65e-396a3c652830","range":0,"rating":5,"reply":"Thank you for the kind words, Gary. We're committed to providing excellent service and we're glad Ndu was able to help with your storage needs! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.","replyTime":"2019-12-21T08:10:00","review":"Great service, Ndu was a great help setting me up with a storage unit on such short notice. Friendly, great attitude. \nUnits were clean and very accessible. \nThank you Gary Cuthrell","source":"Google","submissionTime":"2019-12-26T00:00:00","userName":"Gary C."},{"reviewId":"5b00d7b6-7fff-4133-8d66-4a08f9d59da0","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Clyde! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.","replyTime":"2019-12-24T14:45:00","review":"I am so thankful for Renee! She was the biggest help and such a delight in a horrible time of my year. The facility is beautiful (for a storage unit ????) with good security. Being able to drive to your climate controlled unit is amazing! If you are in doubt of where to go take it from this country boy, you won't find a better place to store your junk!!! Merry Christmas!! ??????","source":"Google","submissionTime":"2019-12-24T00:00:00","userName":"Clyde P."},{"reviewId":"f05cc523-f3a1-485e-8b19-c05ce5f5feb4","range":0,"rating":5,"reply":"Diana, thank you for being a loyal Extra Space Storage customer! We are so happy to hear you?ve had a great experience renting with Renee. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-12-23T07:42:00","review":"Customer for life! I will not ever go anywhere else for storage needs. Renee is the absolute best to work with!","source":"Google","submissionTime":"2019-12-22T00:00:00","userName":"Diana D."},{"reviewId":"0579b304-b479-44fc-9142-6b0a5d225c5c","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Nancy! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Let us know if we can do anything else to assist you.","replyTime":"2019-12-21T07:42:00","review":"This is a great facility, very clean and safe.  The staff are outstanding.  We recently needed a bigger unit, and Renee went over and above to make sure we got exactly what we needed at the best possible cost. Superb customer service.  Highly recommend!","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Nancy D."},{"reviewId":"9d643f75-e0be-44c3-9158-32c3c05afdcb","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Cassandra! We are so happy to hear you?ve had a great experience renting with Ndu. Don't hesitate to reach out if you need anything! ","replyTime":"2019-12-21T07:49:00","review":"Ndu is so personable & helpful. Glad I chose this place!","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Cassandra C."},{"reviewId":"98584e81-bec6-47b1-95a8-e42a64d5baf8","range":0,"rating":5,"reply":"Hi Adrian, we're glad our manager is a very good person and always ready to assist you with your unit. Security is our top priority and we appreciate that you have trusted us with your belongings!  Thank you for being a loyal customer! \n","replyTime":"2019-12-18T13:08:00","review":"Always Great Customer Care at this Location; especially the Manager is a very good person and always ready to assist you with your Unit. The Drive-Though Entrance is by Far a Great addition of this location. The Area is Safe as well. I would get a unit here again if need be.","source":"Google","submissionTime":"2019-12-18T00:00:00","userName":"Adrian E."},{"reviewId":"8467f606-5a6f-470d-ab0a-b4cb7e2fda06","range":0,"rating":5,"reply":"Thank you for letting us help with your storage needs, Nicole! We appreciate your business and are here to help if you need any future assistance!","replyTime":"2019-12-16T14:29:00","review":"Great customer service!!","source":"Google","submissionTime":"2019-12-16T00:00:00","userName":"Nicole B."},{"reviewId":"3fda5d13-879d-4630-9ed2-74cc98a83e4c","range":0,"rating":5,"reply":"Thanks for the feedback, Matt! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-12-15T13:49:00","review":"Very friendly. A lot of options, climate controlled and not. Took the time to show me all of them","source":"Google","submissionTime":"2019-12-14T00:00:00","userName":"Matt M."},{"reviewId":"09aec09b-6031-4d8a-94c8-cfdefbb20ada","range":0,"rating":5,"reply":"Thank you so much for your kind words, Pereachy. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything! \n","replyTime":"2019-12-11T07:56:00","review":"Amazing staff! Great experiences all around.","source":"Google","submissionTime":"2019-12-10T00:00:00","userName":"Pereachy M."},{"reviewId":"919b5847-7af4-4945-bc92-1798775fe11c","range":0,"rating":5,"reply":"Thank you for the review, Jordan! We pride ourselves on having an accommodating staff and are so happy they were able to assist you! Stop by the office if you need anything.","replyTime":"2019-11-30T11:26:00","review":"Very easy and accommodating. Made a reservation the day before and moved in the next day","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Jordan K."},{"reviewId":"892af4f1-dc41-420c-ae41-48c325842217","range":0,"rating":5,"reply":"We're happy to meet your storage needs, Alexandra! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office if you need anything!","replyTime":"2019-11-17T13:37:00","review":"Easy online reservation and great service. The space is convenient and easy to access!","source":"Google","submissionTime":"2019-11-17T00:00:00","userName":"Alexandra C."},{"reviewId":"3d57a550-b462-4e28-af1d-998af7f1d6aa","range":0,"rating":5,"reply":"Hi Vincent, thank you for your feedback! We aim to provide the highest level of customer service and are thrilled to hear your experience reflects that! Don't hesitate to stop by our office if you need anything.  ","replyTime":"2019-11-15T18:34:00","review":"Excellent customer service and friendly manager and assistant manager!","source":"Google","submissionTime":"2019-11-15T00:00:00","userName":"Vincent T."},{"reviewId":"7baba403-63a8-4137-a5eb-0cca131b30cb","range":0,"rating":5,"reply":"Hi Tara, we're glad Ndu was able to help get everything set up! We are happy to hear your rental process was quick and easy. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you!","replyTime":"2019-11-14T16:35:00","review":"Ndu was a wonderful help getting everything set up! Things were quick and easy! She was so friendly and pleasant! The space is clean and safe!","source":"Google","submissionTime":"2019-11-14T00:00:00","userName":"Tara C."},{"reviewId":"a08674cc-a64f-4e35-9181-5dbf869f274e","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Allison! We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience with Renee reflects that. Don't hesitate to reach out if you need anything!","replyTime":"2019-11-13T10:11:00","review":"I am always amazed at the courtesy and professionalism of the staff at this location.  Recently, I worked with Renee to find another unit ( I've had four units here!)  She was patient and helpful - always with a smile!  The staff has consistently worked with my varying needs.  I TRULY appreciate their help!","source":"Google","submissionTime":"2019-11-13T00:00:00","userName":"Allison M."},{"reviewId":"60c5f3b1-0f72-41ad-ba8e-bc71c2357f86","range":0,"rating":5,"reply":"Diane, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Ndu and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-11-07T09:27:00","review":"Needed to change storage units.  Ndu was terrific and made it as fast and easy as possible.  Excellent support service.","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Diane B."},{"reviewId":"02d2b012-2a0d-4a76-8e1e-2d12beba16af","range":0,"rating":5,"reply":"Thank you for the kind words, Heavan. We're glad Ndu got you everything you needed in a timely matter.  Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance.\n","replyTime":"2019-11-04T18:26:00","review":"Great place Ndu N was very nice and got us everything we needed in a timely matter. Love this place.","source":"Google","submissionTime":"2019-11-04T00:00:00","userName":"Heavan A."},{"reviewId":"cc8f3c48-e16c-4d37-9307-cdc5343874c6","range":0,"rating":5,"reply":"Hi Tammy, thank you for your review. We're glad Ndu was able to help! Stop by the office if you need anything.\n","replyTime":"2019-11-04T17:07:00","review":"Ndu was so helpful in my search for a storage unit! ?? So patient as I am rather particular and saw units multiple times. Her positive attitude helps through a stressful experience like moving to a new country!","source":"Google","submissionTime":"2019-11-04T00:00:00","userName":"Tammy L."},{"reviewId":"7d413b5d-df1b-46fe-839f-3539fe62b973","range":0,"rating":5,"reply":"Tamar, your recommendation means the world to us! We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Don't hesitate to reach out if you need anything.","replyTime":"2019-11-03T14:28:00","review":"Renee and Ndu showed us great customer service. They both were tentative to my needs and made sure I selected the unit that was going to be most beneficial for me. I would recommend this facility with no questions asked!!!","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Tamar M."},{"reviewId":"840a2dc5-d5ee-4a34-9833-de84b26b0ba9","range":0,"rating":5,"reply":"Ben, we're glad Renee and Ndu were able to help meet your storage needs and provide a positive rental experience! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-03T14:27:00","review":"It was very good Renee and Ndu was really personal and courteous","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Ben J."},{"reviewId":"5eee8cdb-2af3-4a34-9642-c409e069dfc6","range":0,"rating":5,"reply":"Miss Independent Lifestyle, we pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Give us a call at (303) 366-6248 or stop by the office if you need anything.","replyTime":"2019-10-23T10:10:00","review":"I was thrilled with the customer service I received from Ndu and Rene. I have had other storage units and I never received a kinder, warmer, friendlier welcome. Their smiles ensured I am in the right place. Plus, the facility is very clean and classy compared to public storage.","source":"Google","submissionTime":"2019-10-23T00:00:00","userName":"Miss i."},{"reviewId":"f178f870-88cc-4125-ba67-39050e61f5f8","range":0,"rating":5,"reply":"Hi, Robert! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything in the future!","replyTime":"2019-10-17T18:29:00","review":"The woman who runs list the place. Is such a wonderful kind person. She always helps me out whenever I need anything.","source":"Google","submissionTime":"2019-10-17T00:00:00","userName":"Robert B."},{"reviewId":"e4267816-21e5-4557-a9e4-fc2482fac67b","range":0,"rating":5,"reply":"Jon, we are so happy to hear that Ndu could accommodate you and provide a smooth rental experience. You are kind for taking the time to recognize outstanding Extra Space Storage employees! We really appreciate the recommendation as well as the 5-star review!","replyTime":"2019-10-16T13:11:00","review":"Ndu is one of the nicest most accommodating people I have ever come across in the business world. For the entirety of our unit rentals, she consistently went the extra mile to help us in every way!  Ndu is a great reflection of the extra space team - I give her a 10 out of 10 and would recommend extra space based on my experience with her...Jon windley","source":"Google","submissionTime":"2019-10-15T00:00:00","userName":"Jon W."},{"reviewId":"be7c59c3-938c-4dd9-b7c0-db949029a3a9","range":0,"rating":5,"reply":"Hi Karen, we're glad Ndu was able to help! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thank you for being a loyal customer!  \n","replyTime":"2019-10-05T12:05:00","review":"Ndu, the manager, has been so helpful with my storage needs!  The facility is also very convenient with the drive in service.  Its also kept extremely clean!","source":"Google","submissionTime":"2019-10-04T00:00:00","userName":"karen r."},{"reviewId":"6fb373fe-c7cc-453b-9360-582bd6b10ba7","range":0,"rating":5,"reply":"Hi, Christopher, we appreciate you taking the time to share your experience with us! We agree Ndu is the best! Thank you for choosing Extra Space Storage for your storage needs! We look forward to serving you again in the future!","replyTime":"2019-10-01T17:44:00","review":"Ndu is the best. Thank you!!!","source":"Google","submissionTime":"2019-10-01T00:00:00","userName":"Christopher S."},{"reviewId":"bc63108b-7a2e-48af-87c7-2e305b849f46","range":0,"rating":5,"reply":"We're proud to have you as a customer, Jonathan! We are committed to being the most convenient, professional storage solution in your neighborhood. Thanks for your review and for allowing Extra Space to provide your storage solutions!","replyTime":"2019-09-26T14:35:00","review":"At Lowry Extra Space Storage, being able to drive inside the building to my storage space is so convenient. I needed to change the amount of storage space and Ndu made it so easy.  The movers were still there - they moved my belongings to a new space while she and I completed the paperwork.  Thank you to Ndu & her staff for their 5-star customer service!","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Jonathan H."},{"reviewId":"b9deaa81-4091-44e1-b874-6fbafbe5b398","range":0,"rating":5,"reply":"We really appreciate the excellent rating, Alex! We are glad our manager was able to provide exceptional customer service as quickly as possible! Your recommendation means the world to us! Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2019-09-27T18:03:00","review":"This was a fantastic experience, they were able to get me into a place extremely fast and they were super friendly and helpful! Would definitely recommend them!!","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Alex K."},{"reviewId":"e03a65d0-98b8-41eb-9c09-8133e311fcfd","range":0,"rating":5,"reply":"We really appreciate the review, Vivian! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you and your parents! Don't hesitate to reach out if you need anything!","replyTime":"2019-09-27T18:06:00","review":"Great customer service. My parents love it here. Thank you.","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Vivian P."},{"reviewId":"528a8b76-f536-41c6-b5ad-5902262cb9ae","range":0,"rating":5,"reply":"Blake, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-23T14:14:00","review":"Great location. Very clean. Friendly Staff.","source":"Google","submissionTime":"2019-09-23T00:00:00","userName":"Blake S."},{"reviewId":"63840552-6b11-4b8b-a557-b5773c1b9819","range":0,"rating":5,"reply":"Hi Kerilyn, we're glad Chris was able to help! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Stop by the office if you need anything.\n","replyTime":"2019-09-17T12:06:00","review":"Chris was super helpful and sold us on a great unit. Extremely clean and easy to find!","source":"Google","submissionTime":"2019-09-17T00:00:00","userName":"Kerilyn V."},{"reviewId":"c225e859-ae25-4ea4-bbcb-a244294fd074","range":0,"rating":5,"reply":"Thank you for the kind words, D,gamer! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!\n","replyTime":"2019-09-14T09:46:00","review":"Great customer service.","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"D,gamer ,."},{"reviewId":"7ae69cd0-fb92-4b7d-bf36-5b6a4476ff3f","range":0,"rating":5,"reply":"Jonathon, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything. ","replyTime":"2019-09-09T18:40:00","review":"Amazing place!! I enjoy coming in and come in multiple times a week! My dad has been the for over a decade and has 3 units I have one myself. NDU you rock! Always at the desk to brighten your day! Super clean also!","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Jonathon R."},{"reviewId":"21095969-8f1f-43fe-acad-526e21514e8f","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Alexandra! We pride ourselves on having a friendly, professional staff and are thrilled to hear your experience reflects that. Don't hesitate to reach out if you need anything!","replyTime":"2019-08-30T15:55:00","review":"Very friendly and professional! I was able to reserve a unit and move in on the same day without any issues.","source":"Google","submissionTime":"2019-08-30T00:00:00","userName":"Alexandra L."},{"reviewId":"8baf0df6-14ce-401e-b5ae-b55caa1a5ee5","range":0,"rating":5,"reply":"Thank you for being a loyal Extra Space Storage customer, Yael. We're committed to providing excellent service and we're glad you had a positive experience renting with Ndu and Chris! Give us a call at (303) 366-6248 or stop by the office if you need anything!","replyTime":"2019-08-29T13:59:00","review":"I have been with this facility for more then few years and just want to say that Ndu and Chris are the best!!! Always take care of all your needs and will go extra  mile to help you with all your need ! \nThe best place for storage hands down !!!!!","source":"Google","submissionTime":"2019-08-29T00:00:00","userName":"Yael S."},{"reviewId":"b0af9f58-530f-4429-8f86-8c8de3f6380a","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Maury. We're committed to providing excellent service and we're glad Ndu was able to help with your storage needs! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-08-08T13:03:00","review":"Ndu was so helpful in showing us units and in assisting us with a rental. She made the process easy and enjoyable. Thanks for everything!","source":"Google","submissionTime":"2019-08-08T00:00:00","userName":"Maury Z."},{"reviewId":"3799d271-46ed-42a6-be05-b37599ed5b9b","range":0,"rating":5,"reply":"Wade, we're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything. Nbu and the rest of our team are happy to help with your storage needs!","replyTime":"2019-08-06T11:55:00","review":"Nbu was super helpful and professional. Facility and units are clean and organized","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Wade P."},{"reviewId":"bc2b209c-1431-47b7-a557-838b2bde2d62","range":0,"rating":5,"reply":"Daniel, we pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ndu! Thanks for letting us help with your storage needs. Call us at (303) 366-6248 with any questions! ","replyTime":"2019-07-28T06:24:00","review":"Ndu N was a wealth of knowledge and very helpful in helping me choose a storage unit.   And she welcomed me into the office recognizing me from a previous visit earlier in the week!  Thank you Ndu!","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"DANIEL R."},{"reviewId":"10ef0014-a3fd-4c6f-9c23-1dba57df8cb7","range":0,"rating":5,"reply":"Berta, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Hearing that Ndu was able to help find the best unit for your storage needs means a lot to us! We're always here to help with any of your storage needs. Don't hesitate to reach out if you need anything!","replyTime":"2019-07-17T18:06:00","review":"Cool place with great prices! Ndu was remarkably helpful and aided in getting me a good unit for what I needed to store.","source":"Google","submissionTime":"2019-07-16T00:00:00","userName":"Berta S."},{"reviewId":"0a4f9f77-2498-4e6e-9adc-2ae9307fd064","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Emily! We're excited to have you as a customer! It's wonderful to hear you had a positive experience with Ndu! We want you to know that we are here to assist you with any further storage needs! Give us a call at (303) 366-6248 if anything comes up!","replyTime":"2019-07-17T18:23:00","review":"Check in was so easy! Ndu, was so helpful in showing me around and my unit before I signed my paperwork. She showed me the best route to my unit and how easy it would be to move in. I was able to use my own insurance to cover my unit, and my monthly rate was low and affordable. Looking forward to storing my items here.","source":"Google","submissionTime":"2019-07-16T00:00:00","userName":"Emily P."},{"reviewId":"471d9dca-622c-45bf-afc9-bd37e2969a88","range":0,"rating":5,"reply":"Thank you for choosing Extra Space LJ! We're thrilled our team was able to find a solution to your storage needs! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-07-12T08:46:00","review":"Good customer service very nice people and they gave me what I need","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Lj W."},{"reviewId":"5519cb40-63bb-4c9f-b203-a5a8d06d6730","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Travis. We're committed to being your go-to stop for all your local storage needs! We really appreciate the recommendation as well as the 5-star review!","replyTime":"2019-07-06T10:40:00","review":"Ndu, was amazing! She made our experience renting storage units very enjoyable and everything was completed with ease. The units are awesome and I would recommend this site to anyone.","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"Travis W."},{"reviewId":"55caa9bf-658d-464b-969e-f7a57ca765b1","range":0,"rating":5,"reply":"Thank you for your feedback, Rio. We are happy to hear the service you received at Extra Space was great! We're glad Ndu was able to help. Stop by the office if you need anything.","replyTime":"2019-06-19T09:26:00","review":"Great service, Ndu is always super friendly and helpful!","source":"Google","submissionTime":"2019-06-17T00:00:00","userName":"Rio M."},{"reviewId":"048b06aa-d742-49df-b9ba-fa2252daea83","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Sam. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything.","replyTime":"2019-06-17T10:55:00","review":"Super nice place and great customer service!","source":"Google","submissionTime":"2019-06-15T00:00:00","userName":"sam l."},{"reviewId":"ba4c789d-cbf5-4686-894b-4fb702a8ceed","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Alondra! We are so happy to hear you?ve had a great experience renting with Ndu. Give us a call at (303) 366-6248 if you need any future assistance! Thanks for letting us help with your storage needs.  ","replyTime":"2019-06-15T13:13:00","review":"Ndu was incredibly helpful and kind every step of the way in helping us with our last minute move! thank you guys so much!","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Alondra R."},{"reviewId":"08d4ff18-430e-4f9e-b70f-bc11b3289d62","range":0,"rating":5,"reply":"Annie, we're thrilled Ndu was able to find a solution to your storage needs. We're committed to providing excellent customer service, so don't hesitate to reach out if you need anything! Call us at (303) 366-6248 with any questions. ","replyTime":"2019-06-15T12:22:00","review":"Worked with Ndu, she was incredibly helpful and friendly. We were in and out in no time with exactly what we needed!","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Annie M."},{"reviewId":"76710b45-fe2c-44ca-9505-ef62274177e6","range":0,"rating":5,"reply":"Gigi, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 366-6248 or stop by the office if you need anything. We really appreciate your business and are here to help if you need assistance!","replyTime":"2019-06-14T14:47:00","review":"Excellent customer service !!","source":"Google","submissionTime":"2019-06-13T00:00:00","userName":"Gigi R."},{"reviewId":"825faf8d-f874-4b37-870b-c764e03689de","range":0,"rating":5,"reply":"Thank you for the kind words, Demdem! We're committed to providing excellent customer service. Stop by the office if you need anything.\n","replyTime":"2019-06-10T15:13:00","review":"Great customer service.","source":"Google","submissionTime":"2019-06-06T00:00:00","userName":"Demdem C."},{"reviewId":"58c71725-022a-4d54-8141-2c12ee8bfaa5","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Magic Bunny. We pride ourselves on having a friendly, accommodating staff and are so happy Ndu was able to assist you! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-05-29T10:55:00","review":"Ndu was so great and helpful. Thank you.","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"robloxgamer V."},{"reviewId":"96457343-e61c-458a-ab20-88846c0f6797","range":0,"rating":5,"reply":"Hi Eva, thank you for your kind words. We're glad Ndu was able to help! Stop by the office if you need anything.\n","replyTime":"2019-05-15T16:58:00","review":"Ndu was awesome ... she was so sweet , personable and very helpful .. love her .. she?s the best ??","source":"Google","submissionTime":"2019-05-14T00:00:00","userName":"Eva J."},{"reviewId":"2d9c87ff-58fc-4052-a682-a9c30185be93","range":0,"rating":5,"reply":"Thank you for trusting us with your belongings, Maryann. We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Ndu! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2019-05-14T09:42:00","review":"What a great experience I just had dealing with Ndu!!\nShe was so professional and patient which is a rarity these days!!\nI feel good in trusting my belongs with Extra Space as a result in dealing with Ndu!!","source":"Google","submissionTime":"2019-05-13T00:00:00","userName":"Maryann M."},{"reviewId":"56a49ee2-77c8-4ed6-8146-013794683dca","range":0,"rating":5,"reply":"Hi Jennifer, we're glad Ndu was able to help get you the best price for what you needed! We're committed to providing excellent customer service. Stop by the office if you need anything.\n","replyTime":"2019-05-10T15:47:00","review":"Ndu provided great service and was very nice to work with.  She made sure we got the best price possible for what we needed.","source":"Google","submissionTime":"2019-05-09T00:00:00","userName":"Jennifer K."},{"reviewId":"80ff8b0a-912b-425b-81e6-40998f95bac5","range":0,"rating":5,"reply":"Hi M., we're glad Ndu was able to help! We pride ourselves on having a helpful and friendly staff. Stop by the office if you need anything.\n","replyTime":"2019-05-10T15:46:00","review":"Ndu was very helpful and friendly. Showed us different size units which was great to visualize how much room needed.","source":"Google","submissionTime":"2019-05-09T00:00:00","userName":"M. N."},{"reviewId":"2dd45edd-3853-4dcd-8ad4-dd9cf0d788de","range":0,"rating":5,"reply":"Thanks, Joseph! We're pleased to hear you've had a positive experience with Ndu throughout the rental process. Stop by our office if you need anything in the future! ","replyTime":"2019-05-10T15:26:00","review":"Ndu was such a huge help, thank you!","source":"Google","submissionTime":"2019-05-09T00:00:00","userName":"Joseph Z."},{"reviewId":"150c0b78-076d-443c-9472-19ef6bd77d74","range":0,"rating":5,"reply":"Thank you for the excellent rating, J. We are thrilled to hear your experience renting with Ndu has been so excellent! Give us a call at (303) 366-6248 or stop by the office if you need anything. Our team is happy to help with any of your storage needs!","replyTime":"2019-05-06T16:07:00","review":"I have been working with Ndu for about 18 months now, and I don't know what I would have done without her.  My initial move-in was unexpected and chaotic, and she went out of her way to help me find a unit I could afford on very short notice.  About 9 months ago, she helped me find a smaller unit when I got rid of some items, and even gave me hand  moving items to the smaller unit, because she knew I had been sick recently and still wasn't feeling well.  She also told me about the refer-a-friend program, and I received a discount on my rent when one of my co-workers rented there.  Her customer service sets the bar, and I always look forward to saying hello when I stop in. The facility itself could not be better- it is clean, cool, and secure.  They also have a bathroom available when the office is open, so that is a nice convenience if you are working at your unit for an extended period.  I love this storage facility, as well as Ndu and Rob.","source":"Google","submissionTime":"2019-05-05T00:00:00","userName":"J M."},{"reviewId":"6d1e607a-aaf1-44aa-b21c-9195edd103c7","range":0,"rating":5,"reply":"Thanks for being a loyal customer, Jim! We're glad we were able to meet your storage needs.","replyTime":"2019-04-22T17:00:00","review":"Manager was extremely nice to deal with making the rental experience a pleasurable one. If I need more space, I'd rent there again! Thanks for all!","source":"Google","submissionTime":"2019-05-05T00:00:00","userName":"Jim H."},{"reviewId":"5061412c-1a8b-4132-8b3c-376893b7b13b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Annette! We're so happy to hear Ndu was able to make your rental process hassle free! Give us a call at (303) 366-6248 if you need any future assistance. Welcome to Extra Space Storage!","replyTime":"2019-05-05T13:03:00","review":"Ndu was amazing & extremely helpful in assisting us with our storage space. Great person & great space! We would use again with no hesitation.","source":"Google","submissionTime":"2019-05-04T00:00:00","userName":"Annette S."},{"reviewId":"6fb8764f-3cfd-4ad1-92a9-d605f2d0e119","range":0,"rating":5,"reply":"Thanks for the awesome review, Undefined! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything. Thanks for recommending Extra Space!","replyTime":"2019-04-29T18:15:00","review":"Ndu and Rob run this facility for the time I've rented here. Both are positive, proactive, and provided excellent service. Everything went well from renting two spaces, hauling stuff in, to moving out for another state. The facility is unusual and the professional movers were pleasantly surprised at how easy it went to move our stuff in to removing it through U-haul's u-box moving services. Very clean and perfectly maintained. I HIGHLY recommend! Thank you, Ingrid","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"undefined"},{"reviewId":"9740e135-56ac-4fd4-b08a-8ca0f0754dad","range":0,"rating":5,"reply":"Michelle, we appreciate you taking the time to share your experience with us! We agree, Ndu is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!","replyTime":"2019-04-29T18:18:00","review":"I have been working with Ndu N. the Store Manager with Extra Space Storage at Lowry since September 2018.  Today I came in to transfer to a different unit and Ndu's customer service was seamless!  She exemplifies professionalism and exemplary customer service in every way!  Her ability to multitask and provide \"gold standard\"  service is appreciated.  Because of Ndu N specifically I have become a loyal Extra Space Storage customer and frequently refer friends, family and business associates to your company for storage services.   Ndu N represents your brand in an exceptional manner and my hope is that your company rewards valuable people such as her.","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"Michelle B."},{"reviewId":"c876c347-cb6c-4c55-8e78-d9c0540d258b","range":0,"rating":5,"reply":"Thank you, See You At The Top! It's wonderful to hear you had a positive experience with us and want you to know that we are hear to assist you with any further storage needs! Give us a call at (303) 366-6248 if anything comes up!","replyTime":"2019-04-25T12:52:00","review":"Ndu the store manager was amazing. Very good communication and she goes above and beyond to make sure everything is taken care of. Definitely come back","source":"Google","submissionTime":"2019-04-24T00:00:00","userName":"See y."},{"reviewId":"fb0d5be6-80bd-4f43-810b-d5e3d2b39ff5","range":0,"rating":5,"reply":"Thank you for the kind words, Burak. We are so happy to hear you?ve had a great experience renting with Ndu! Our team is here to serve you, so give us a call at (303) 366-6248 if you need any future assistance. Welcome to Extra Space Storage!","replyTime":"2019-04-25T11:53:00","review":"Ndu is amazing! She showed me all the available units and she helped with the process a lot. Thank you!","source":"Google","submissionTime":"2019-04-24T00:00:00","userName":"Burak C."},{"reviewId":"5e836cc1-721f-4e73-8359-d1a39a2ef0a4","range":0,"rating":5,"reply":"Hi Denelle, thank you for your kind words. We're glad Ndu was able to help! Stop by the office if you need anything.","replyTime":"2019-04-19T17:00:00","review":"Ndu has the most positive attitude and was so helpful!","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"Denelle G."},{"reviewId":"b728ed18-4345-4ed7-99cf-a0e65de53f82","range":0,"rating":5,"reply":"Deb, thank you for your review. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Ndu and the rest of our team are happy to help answer any questions! Give us a call if you need anything: (303) 366-6248.","replyTime":"2019-04-15T17:00:00","review":"Fantastic! Clean and well maintained. Ndu is so helpful and friendly. You won?t be disappointed if you choose this facility.","source":"Google","submissionTime":"2019-04-16T00:00:00","userName":"Deb D."},{"reviewId":"0c4f6d50-4bfb-41e2-9c2b-558ea9350b97","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nancy. We're thrilled Rob and Ndu were able to find a solution to your storage needs! Don't hesitate to stop by the office or contact us at (303) 366-6248 if you need anything. Welcome to Extra Space Storage!","replyTime":"2019-04-08T17:00:00","review":"Rob and Ndu are great, and the facility is bright, secure and beautiful! The perfect solution to our storage needs!","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"Nancy M."},{"reviewId":"ca8c18fc-014f-4948-bc9a-ad8b996f8fc8","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Cynthia! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ndu! Thank you for choosing Extra Space.","replyTime":"2019-04-08T17:00:00","review":"Ndu was very knowledgeable and helpful!","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"Cynthia"},{"reviewId":"bb8442f2-9313-4210-a7e1-38703e27bcf7","range":0,"rating":5,"reply":"Ofodile, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 366-6248 or stop by the office if you need anything. Thank you for choosing Extra Space.","replyTime":"2019-04-08T17:00:00","review":"Ndu and Rob were amazing, the customer service is great and they are always so nice to me. I will continue to store my possessions here every summer.","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"Ofodile O."},{"reviewId":"53b5d6af-ffea-46e0-919a-5cd445b729e3","range":0,"rating":5,"reply":"Thank you so much for your kind words, Barbara. We really appreciate you taking the time to share your experience with us! Don't hesitate to reach out if you need further assistance!","replyTime":"2019-04-13T19:15:00","review":"Very friendly and helpful staff.  Very well kept facility.","source":"Google","submissionTime":"2019-03-21T00:00:00","userName":"Barbara M."},{"reviewId":"bee06b7e-a031-4164-b30b-48b9f1cf7daa","range":0,"rating":5,"reply":"Kelly, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything. Our team is here to help!","replyTime":"2019-04-13T19:15:00","review":"Super clean facility, friendly staff and great experience overall.","source":"Google","submissionTime":"2019-03-18T00:00:00","userName":"Kelly"},{"reviewId":"aefc3462-a99e-4c42-b86d-36fff0daaac2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great to deal with!","source":"Google","submissionTime":"2019-03-09T00:00:00","userName":"Andrew D."},{"reviewId":"6179b2a0-7c05-4552-a1fc-7f6956b00ae0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Now I very rarely leave reviews, but when some one goes out of their way to give the warm and kind customer service that I get when I go here, I definitely am going out of my way to let others know what a treat they are in for. From hello to goodbye the whole experience is a great one  and makes you yearn for more experiences like these in the professional world. Ndu, thank you ????. Extra space ???? thank you. You both have made using a storage facility a breeze ??. God Bless","source":"Google","submissionTime":"2019-03-01T00:00:00","userName":"Victor P."},{"reviewId":"9c3d20ca-d05a-456d-b0b1-daabaee70cd4","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Needed to upgrade my unit and as always great customer service in helping me pick what size works best and getting me the best price available!","source":"Google","submissionTime":"2019-02-27T00:00:00","userName":"CJ G."},{"reviewId":"41b31599-3840-44da-adf9-4288248a9cd5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I have been working with these people for some time now and they are the best, especially Ndu, the lady in the front desk, she is awesome.","source":"Google","submissionTime":"2019-02-25T00:00:00","userName":"Rob M."},{"reviewId":"1bc2917e-1ec8-44a1-8276-54933213df4f","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I have stored at this facility for 7 years and I love the people, their consideration at all times, the cleanliness and security.  I would not use any other storage facility.","source":"Google","submissionTime":"2019-02-21T00:00:00","userName":"jennifer b."},{"reviewId":"4286623f-0566-47e2-bb1e-be7e27a295ad","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great customer service (Ndu is the best!), clean and secure environment, affordable rates. I would strongly recommend this location for your storage needs.","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Rob Q."},{"reviewId":"5b084955-a33b-45e3-9830-cf2208a5e5ad","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Ndu was great! Did all the paperwork for us on site in about 20 minutes. Left with a storage unit and a good experience! We will most definitely be back.","source":"Google","submissionTime":"2019-02-17T00:00:00","userName":"Mike R."},{"reviewId":"24c70f75-85ab-4a57-8362-3545888dcc3d","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"great Location and good customer service Ndu N was help full she is very nice and kind","source":"Google","submissionTime":"2019-02-13T00:00:00","userName":"Worke B."},{"reviewId":"b1e579ab-4860-4ea2-968f-2e4b44155845","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I stopped in and spoke with Ndu when I had an issue ? she was super-friendly and helpful when I needed her!  I had forgotten my code to drive into the building, and she helped me out ? I was glad that she checked my ID to make sure it was me.  I?ve been storing my stuff here for a while and that gave me some peace of mind.  Thanks Ndu!","source":"Google","submissionTime":"2019-02-08T00:00:00","userName":"Nick H."},{"reviewId":"fe1b43d1-b82d-4e73-b3f9-819b0ccbf663","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Returning customer and once again one of the best customer service experiences I have ever had. The store manager Ndu, was very knowledgeable and made the rental process very easy for me. I lucked out on one of their flash sales today and definitely the best prices for the quality in the Denver area!","source":"Google","submissionTime":"2019-01-26T00:00:00","userName":"Kyle S."},{"reviewId":"f0081be1-59c3-4bb5-b9d4-7bc98a830789","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Ndu  what is amazing to work with! My storage unit was perfect, everyone who worked there was facilitating and I always felt welcomed! When I would drive by the office  Ndu Always greeted me with a smile! Thank you thank you","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Susan G."},{"reviewId":"ad245521-3f9b-4d07-9b58-453af8f1ff92","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great service and nice, clean facility.","source":"Google","submissionTime":"2019-01-12T00:00:00","userName":"C S."},{"reviewId":"621b6293-6455-45b5-beb0-715680408ace","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fantastic customer service! Quick and easy move-in.","source":"Google","submissionTime":"2019-01-10T00:00:00","userName":"brett l."},{"reviewId":"79bf5214-a1c6-4380-b545-576b388bf2e2","range":0,"rating":4,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great lady running the storage. She answered all of our questions. Very helpful","source":"Google","submissionTime":"2018-12-27T00:00:00","userName":"Cherri S."},{"reviewId":"6100c147-4a1d-438c-8947-588d38116788","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"We're in love with this new unit. I have had to move out of my old storage unit very suddenly when I discovered there was criminal activity housed there. \n\nI was really discouraged that I would not find a good place to rent near home. Then on a whim we walked into the Extra Space Storage on Academy Blvd in the old Hangar 2 and met Ndu. She is a breath of fresh air, and so friendly and helpful we signed our lease on the spot for a storage unit. She explained everything thoroughly and cheerfully showed us multiple units to ensure we got exactly what we needed. \n\nThis is an awesome storage facility. There are spacious areas for indoor loading and unloading. Secure doors and access points. Excellent access hours, great location-- just a clean, well-managed facility. \n\nI cannot say enough good things about Ndu and her level of customer service. She is an asset to the company and after a bad experience with the other storage facility it was just so reassuring to go through the lease process with her and get set up. She took plenty of extra time and care to ensure we knew how all the gates worked so the move in would go smoothly. Thank you thank you thank you!!!","source":"Google","submissionTime":"2018-12-26T00:00:00","userName":"Celia M."},{"reviewId":"219ab7dc-d631-42c2-bff0-67e420c4b384","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This Extra Space facility is located in an historic World War II hangar in Denver, but is perfectly maintained, has easy in-out and off-loading access, and is not far from major interstates. The management team is superlative!","source":null,"submissionTime":"2018-01-26T15:11:00","userName":"Wayne"},{"reviewId":"b9496f7c-87c4-442c-ad9a-4ec7e1383586","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I've stored my personal items at this facility for over 2 years. I upgraded my unit from a 5 x 5 to a 10 x 10 this past weekend and moved additional property into it. Chris was willing and able to make this a very easy transition. The facility is very clean and the availability of moving carts make moving the heavy items very easy. I wouldn't store my personal items anywhere else!","source":null,"submissionTime":"2015-02-05T14:44:45","userName":"Jen"},{"reviewId":"4afdc61b-7390-4e72-a36f-784e081994a2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I made my inquiry online, after calling a few other storage facilities and getting no response. I swear, Chris called me within minutes of my online request ! Yes, he had the space available that I was looking for- a 10 x 10 unit, and he would be happy to show it to me at my convenience. I was at Extra Space Storage within the hour, and Chris met me with a smile, and spent time answering my questions and showing me the options available. I paid for the rental, and then purchased some packing materials. He was professional and attentive every step of the way. Equally impressive, I observed Chris' attitude towards a rather rude and demanding woman that came in as I was leaving, and Chris' upbeat attitude and superior customer service remained !!","source":null,"submissionTime":"2014-11-15T21:40:42","userName":"Maggie"},{"reviewId":"4f83db8f-f44d-4b34-8fca-319aab079957","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This former hangar at Lowry AFB makes a very cool storage facility. I love driving into the building and not having to deal with rain or snow. Management is professional and stays on top of things and the place is always clean. Lighting is excellent. The price of my unit was reasonable and competitive with other companies in the area I also find it very convenient to use the Extraspace website to make payments. Really, it's all good!","source":null,"submissionTime":"2012-04-14T19:26:18","userName":"Andee_C"},{"reviewId":"e527c9ab-c260-4cf3-8e87-c59d59b1d639","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I've wondered for some time what they would do with the historic Lowry AFB Hangar No. 2 -- didn't imagine I'd be renting a storage space there! Not as interesting as a movie sound stage, but at least they didn't tear it down. So far I'm very pleased. It's great not to have to mess with Leetsdale traffic for the other nearby storage options, and at this one, drive-up access means indoors, out of the elements. The manager, Chris, has gone out of his way to be helpful. A recycling center on the premises is also very convenient.","source":null,"submissionTime":"2011-12-03T21:41:03","userName":"Elizabeth"},{"reviewId":"05685539-e076-4bc7-8629-86f05dad1a46","range":0,"rating":3,"reply":null,"replyTime":null,"review":"I like the place but hte pricing strategy is not good","source":null,"submissionTime":"2011-10-19T00:04:22","userName":""},{"reviewId":"8c6fd162-674f-4038-8b21-c513a08ca986","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very accomodating staff. Drive through feature is the best for protection of both people and storage material. Huge step up from past experience with other storage facilities. Keep up the cleanliness both inside and external parking areas. Its much cleaner than most. The security code is easy to remember for sporatic access. Pricing is competitve with our area of the country. 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