Every day, our team members at Extra Space Storage go above and beyond to provide a positive experience for those who trust us with their storage needs. To honor their exceptional service, we are proud to highlight the outstanding individuals who have made a lasting impact.
For Q3 2024, and in celebration of Customer Experience Month this October, we’re excited to present a special edition of our Customer Care Awards, recognizing nine remarkable team members. From simple acts of kindness to heartfelt testimonials, these employees exemplify what it truly means to care for our customers.
Join us in celebrating their achievements and the values that continue to make Extra Space Storage a trusted partner in storage.
Chari Bruni, District Team Lead
Chari is amazing! Moving from North Carolina to Boise is stressful enough. She made everything easy. She went through all the sizes, figured out what would work best for us, and helped secure the unit. The morning the van arrived, Chari met us early, along with the moving van. The facility is clean, the location is great, and the team is amazing. You never know when you’re researching storage facilities from far away what they’re truly going to be like, but this location did not disappoint. — Extra Space Storage Customer
Steven High, Assistant Store Manager
Steven is outstanding. I had to go to the building multiple days in a row. He took the time to give me a helpful orientation on the first visit. With each subsequent visit, he greeted me by name, asked if there was anything he could assist me with, and made sure I was okay. I really appreciate the great customer service, attentiveness, and attention to detail. Steven is a great employee with a great personality. Thank you. — Extra Space Storage Customer
Marcus McGhee, Store Manager
Marcus was so helpful and made a stressful and last-minute moving process so seamless and calm. He went above and beyond and showed me other units available instead of the one I originally signed for until I got the correct size to match my belongings. He took the time to walk me to my unit and show me around. It was ridiculously easy to unload my stuff, and we were all shocked at how relaxed and simple getting set up and moving everything in was. Huge thanks to Marcus! — Extra Space Storage Customer
Scott Poppe, Inbound Sales Representative
Scott is truly an asset to Extra Space. He always comes to work with a positive attitude and a smile, ready to help his customers. A true team player—Scott is willing to help new hires by offering his time and expertise through Y-jacks to help build their skills and confidence. He exemplifies our core value of Integrity, never hesitating to seek guidance when unsure of a process. Scott’s commitment to excellence and teamwork makes him a standout member of the team. — Zoe Bartmanowicz, National Solutions Center Team Lead
Dayna Rodriguez, Inbound Sales Representative
I’m thrilled to recognize Dayna for winning the Customer Care Award. Her unwavering positivity and team spirit make her an invaluable asset to our team. Dayna consistently uplifts those around her, and her dedication to exceptional customer service is truly commendable. I’m proud to have her on our team and look forward to all the great things she’ll continue to achieve. — Claudia Fasci, National Solutions Center Team Lead
Sheila Schmitt, Inbound Sales Representative
I am incredibly proud to see Sheila honored with this award. She embodies our Customer Experience principles through her actions of Care, Appreciate, and Inform with each and every person she comes in contact with. Sheila consistently goes above and beyond, not only for our valued customers but also as a constant source of support and encouragement for her fellow team members. Her positivity and dedication to helping others shines through in every aspect of her work, making her truly deserving of this recognition. — Russell Fulton, Nation Solutions Center Team Lead
Jason Tharp, Store Manager
Jason has been incredible and helpful! Our family experienced a huge tragedy when Hurricane Ida took everything from our house. We did our best to collect what we could from what was left and placed it in the 10x10 unit that we still have today. We are still experiencing hardships to this day and still living with family and not a place of our own. But Jason has helped us every step of the way. — Extra Space Storage Customer
Fallon Watson, Store Manager
Knowing that I can store my items and not have to worry about anything is totally reassuring because Mrs. Fallon builds a great rapport with every customer from the very first call. She is and has been so pleasant and very helpful throughout my process and she treats you like family! I have total confidence in Extra Space Storage and Mrs. Fallon in storing my life’s belongings. — Extra Space Storage Customer
Julie Webb, Customer Service Representative
Julie makes sure her customers are heard and appreciated. She handles escalation calls and demonstrates great empathy with each customer. She connects with customers by taking the time to understand why they are upset, all while maintaining a professional tone and calm voice. She works hard to make sure each customer knows that we value them as a person and customer. — Drew Reich, National Solutions Center Team Lead
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Visit our careers page to learn more about job opportunities.
