At Extra Space Storage, our team members go above and beyond to create positive experiences for those who trust us with their storage needs. To recognize their exceptional service, we’re proud to present the Customer Care Award to six remarkable employees for Q4 2024. Whether through simple acts of kindness or heartfelt customer interactions, these team members have made a meaningful impact. Join us in celebrating their dedication to making Extra Space Storage a great place to work and a trusted choice for storage.

Kristie Jacobs, Store Manager

My interactions with the facility staff, especially Kristie, were exceptional! From the moment I first walked in, Kristie made me feel welcomed and genuinely cared for. She was always available to answer any questions I had and made sure everything ran smoothly throughout my stay. There was never a moment where I felt like I was just another customer. Kristie went out of her way to ensure I had a great experience by offering assistance whenever I needed it, and she always had a positive attitude. Her attention to detail and willingness to help made a huge difference during what could have been a really stressful time. The rest of the staff was also courteous and professional, but Kristie truly stood out. She’s the reason I’d choose Extra Space Storage again if I need it in the future. — Extra Space Storage Customer

Katina Wafford, Inbound Sales Representative

I’m so happy that Katina is being honored with this award. She deserves it! Katina exemplifies Extra Space’s five core values through her exceptional work as an agent, mentor, and individual. Her passion for her profession is unparalleled, and she consistently supports her teammates in developing their skills to deliver outstanding customer experiences just like she does. Katina goes above and beyond not only for her customers but for everyone she interacts with. Her positivity and integrity are invaluable assets to her team and serve as a source of inspiration. — Ruth Abela, National Solutions Center Team Lead

LuVonney Rodriquez, Store Manager

LuVonney was amazing! She was great to work with both on the phone and in person. She was professional and very knowledgeable. She took the time to explain all aspects of my move-in and gate operation, helped me set up the app and ensured it worked properly, escorted me to my unit, and generally took great care to make sure I was safe, knowledgeable, and happy with the storage experience. LuVonney is a true professional and a great asset to your company. I will not hesitate to recommend her or her facility to others. — Extra Space Storage Customer

Yazliyn Lopez, Customer Service Representative

Since joining the company, Yazilyn made it her priority to not only learn the Extra Space way but also connect and form relationships with her peers and leadership. Yazilyn demonstrates our core values daily during her interactions with her customers and her peers. She takes the time to understand her customer’s concerns by putting herself in their shoes. She pushes herself to be the best customer service agent she can be and takes pride in helping others learn to encompass and demonstrate Extra Space’s core values. I am beyond proud of Yazliyn’s accomplishments. — Candice Galvan, National Solutions Center Team Lead

Brian Ladyman, Assistant Store Manager

We’ve had an amazing experience at multiple Extra Space locations. Our latest five-star experience was courtesy of Brian in Columbus. We lost our keys to the unit in a recent move, and Brian came out to cut our lock after we drove an hour from Bloomington in desperate need of a washer and dryer inside the unit. He came out after dark in the snow, on icy roads to let us in, and still had an upbeat attitude about it all! We didn’t feel like a burden at all even though we knew we were—and that’s a real gift that goes beyond just doing your job. Thanks, Brian, you’re awesome! Because of you, a really rough evening took a full 180°. — Extra Space Storage Customer

Ashely Junior, Customer Service Representative

Ashley truly embodies what it means to deliver exceptional customer care. She consistently goes above and beyond to ensure every customer feels heard, valued, and supported. Her ability to actively listen, address concerns with empathy, and provide tailored solutions has made a significant impact on both our customers and the team. — Rasha Bateman, National Solutions Center Team Lead

Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Visit our careers page to learn more about job opportunities.