If you’re looking for store manager jobs near you or exploring store manager careers, Extra Space Storage offers an excellent opportunity to grow your career in a supportive and dynamic environment. As the largest self storage company in the U.S., we not only provide top-tier storage solutions but also offer exciting career opportunities for individuals who excel in customer service.
What are the Benefits of Working as a Store Manager at Extra Space?
Extra Space provides great store manager benefits, including a focus on company culture and work-life balance with schedules that typically end by 6 p.m. This flexibility is rare in many traditional retail management positions. However, store managers should be prepared to work on Saturdays and occasionally on Sundays or holidays, especially in busier markets. Competitive pay and monthly bonus opportunities are offered, alongside benefits like paid time off, medical insurance, a 401(k) plan with generous matching options, and additional perks like wellness programs and discounts on a wide range of products and services.
What Does a Store Manager Do?
The store manager job description at Extra Space involves overseeing the daily operations of one or more storage sites. Managers are responsible for ensuring the facilities are clean, secure, and running efficiently. It’s important to note that store managers must be comfortable performing light maintenance and using basic tools to help maintain the property. You’ll work closely with customers, helping them find the right storage solutions and managing rental agreements. Additionally, store managers handle financial transactions, such as balancing receipts, processing bank deposits, and following up on account delinquency.
Store Manager Responsibilities Include:
- Managing the overall operation of the storage facility, including sales and maintenance.
- Providing excellent customer service by identifying customers’ needs and offering tailored storage solutions.
- Handling financial tasks such as posting payments, balancing receipts, and processing bank deposits.
- Maintaining the cleanliness of the facility is a significant and rigorous part of the job, which includes tasks like sweeping, mopping, cleaning storage units as needed, and many other daily, weekly, and monthly tasks to ensure a well-kept environment.
- Working independently on daily tasks as well as collaborating with team members and other nearby stores.
In short, as a store manager, you’ll play a significant role in the success of a store. While the work can be challenging, it can be equally rewarding as you contribute both independently and alongside your district team.
Who is the Ideal Store Manager Candidate?
If you’re wondering how to become a store manager, Extra Space looks for candidates with at least two years of customer-facing experience and one year in a leadership role. Strong computer skills and a valid driver’s license are also required, as many store managers need to travel between multiple locations. The ability to manage day-to-day operations while delivering top-notch customer service is essential. Attention to detail is critical, as store managers handle sensitive data that must be accurately processed before, during, and after the rental process. Previous experience in customer service-heavy industries like hospitality, property management, or rental services can be a great fit for this position.
What is the Difference Between a Store Manager and an Assistant Store Manager?
The assistant store manager plays a supportive role in the store’s success alongside the store manager. Assistant store managers focus on customer service, facility maintenance, and assisting with sales goals. They also perform hands-on tasks, like cleaning and running errands, while gaining valuable experience that can lead to a store manager role or other career opportunities.
How can I Prepare for a Store Manager Job Interview?
To excel in a store manager interview, prepare to answer common store manager interview questions related to leadership, customer service, and financial responsibilities. Additionally, highlight how you align with the Extra Space customer experience principles—Care, Appreciate, and Inform—to demonstrate your fit for the role. Be ready to share examples of how you’ve demonstrated empathy by putting yourself in your customers’ shoes, showing gratitude for customer trust and loyalty, and providing clear, helpful information to enable informed decisions. Be prepared to discuss your ability to handle detail-oriented tasks and your willingness to handle the more hands-on aspects like cleaning and repairs. Finally, discuss experiences where you’ve led teams, resolved customer issues, and maintained operational efficiency, always focusing on how you’ve embodied these principles.
A store manager role at Extra Space Storage offers a unique blend of operational responsibility and customer service excellence, all within a supportive work environment. With competitive benefits, growth opportunities, and a focus on work-life balance, it’s an ideal position for those looking to advance their careers.
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Extra Space Storage (EXR) is a publicly-traded company headquartered in Salt Lake City, UT. The company owns and/or operates over 3,800 self storage properties across the U.S. Visit careers.extraspace.com for current store manager and assistant store manager job opportunities near you.
