When a local resident of Chandler, AZ recently pulled into an Extra Space Storage facility parking lot with a blown tire, she was frightened and shaken. Stranded in 100-degree heat, she was unsure of what to do next.
Fortunately, Gilbert Cerda, Store Manager of the facility located at 2880 W Elliott Rd, saw the driver pull in and immediately took his cart out to check on her. He invited the resident and her service dog into his office, where he calmed them down and gave them some water until AAA arrived and installed a spare tire. Cerda’s willingness to go above and beyond in this moment led the resident to describe him as “an angel.”
“The kindness Gilbert provided to us was above and beyond,” the resident wrote in a letter sent to Extra Space Storage District Manager Mike Charles. “We weren’t even customers, but he’s an amazing representative of the company and brand. If Gilbert provides his customers even 10% of the kindness he showed that day, then you have a winning and amazing employee.”
Receiving a letter like this illustrates what it is that makes Extra Space Storage employees unique. Our team members strive to embrace our core values and assist their communities where they can so that they can help people get to a better tomorrow.
“Gilbert exemplifies our standard of excellence and passion for people,” Charles said. “This is just one of the many examples of how he upholds our brand and lives our values.”
We love to hear stories about our team members stepping up and showing their Extra Space Storage values. If you have a story you’d like to share, please email the tip to firstname.lastname@example.org!