Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Dwayne Croom and Michael Mitchell as the March 2023 recipients.
District Team Lead Dwayne Croom has been with Extra Space Storage for over 19 years, and his dedication to customer service is easy to see. His commitment recently earned him high praise from one satisfied customer. Even though they had never met in person, Dwayne was able to help them select the perfect unit, provide important information, and even sell them the lock they needed. It’s clear that Dwayne is the kind of team member who goes above and beyond for his customers.
“Dwayne is the best! He is so nice and helped me select the right unit at a price that I could afford. Because I did so much on the phone and online, I had not personally met him, but right when I walked into the office to get the lease and keys, I told him my name, and he knew exactly who I was and was ready to get me settled in. Dwayne talked to me about codes, hours, and where my unit was, plus he was able to sell me a lock that I needed while I was there. He said he would help me in any way.”
-Extra Space Storage Customer
“Dwayne has been with Extra Space for over 19 years, and in that time, his passion for serving our customers has only increased. Dwayne shows the Extra Space core values in every interaction he has with customers. This example is only one of the thousands of times where Dwayne has gone the extra mile to show our customers that Extra Space truly values their business. That has never been more valuable than it is right now, with the competition in all aspects increasing. Dwayne is the type of manager that will be our edge over our competition moving forward.”
-Eddie Solly, Extra Space Storage District Manager
Self Storage Specialist Michael Mitchell recently joined the Extra Space Storage team through the acquisition of Storage Express. His dedication to resolving customer issues shows that Michael is no stranger to the Extra Space company values. Michael’s positive attitude and commitment to providing top-notch customer service never wavered despite the challenging circumstances. If you’re looking for an example of how to handle difficult situations with a smile, Michael is the perfect role model.
“The representative went out of his way to research and sought ways to find a resolution to my questions. Because my issues were borderline to a very volatile situation, he remained calm, and his tone of voice made it easy for me to know he would resolve my problems. I felt his care for me, knowing I was not in a good mood. Please let him know that I was pleased with how he handled me as an unpleasant customer.”
-Extra Space Storage Customer
“Michael’s journey with Storage Express, and now Extra Space Storage, has been extraordinary. No matter the challenges he’s presented with, what kind of day he’s had, or how difficult a situation may be, he weathers the storm and finds a way through. That’s something we can all learn from. He does all this while providing top-notch customer service—brightening a customer’s otherwise dreadful situation. Michael’s upbeat, positive attitude, and laugh, are truly infectious. This is a well-deserved token of appreciation. Congratulations, Michael!”
-Zach Wigsmoen, Extra Space Storage Team Lead
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning team? Learn more about job opportunities on our careers page.
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