Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Shakira Mendoza as the February 2021 recipient.
Mendoza is a Store Manager in Port Orange, FL. She receives dozens of customer reviews each month and is known by customers for consistently being kind, patient, and trustworthy as she assists them through life transitions. Now and then, a customer will share their appreciation through letters sent to the Extra Space Storage corporate headquarters. This is what one of our customers had to say about their interactions with Mendoza:
To all the corporate managers for Extra Space Storage, the business card below is for a lady who demonstrated excellent customer service every time we went there. She took care of all our needs in a timely manner and with a smile on her face, which was noticeable even under the mask! She was very professional, kind and respectful. She kept that storage facility spotlessly clean including the restrooms. Shakira is the best! Thanks for having her as part of your team.
Mendoza’s care for this customer left such an impression that they felt it was important to share their experience with a handwritten letter that mentions the positive experiences they had every time they visited the facility. From this letter, it’s clear that Mendoza goes out of her way to make every customer feel welcomed and comfortable at her store. Even District Manager Johnie Roig has said that Mendoza is hard-working and professional in everything she does.
Thank you, Shakira Mendoza, for your dedication to Extra Space Storage and exceptional customer service!
Each month, one outstanding store employee is recognized as the Customer Care Award recipient with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team.