Each month, Extra Space Storage recognizes employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Shane Yandow and Keli Rohlfing as the June 2024 recipients.
Shane Yandow, Store Manager
Store Manager Shane Yandow excels in customer care with his prompt and professional approach. When a customer reached out with a concern, Shane swiftly provided answers and offered fair, relevant options. His effective handling of the situation left the customer satisfied with the outcome. We are proud to have Shane on our team and look forward to his continued success.
From an Extra Space Storage customer: “It’s only fair to write a review to recognize Shane, the Store Manager at Extra Space Storage in Sebastian, FL. I was contacted promptly in response to my online inquiry. Shane explained that he values his customers and wants to make himself available directly should any questions or concerns arise. Shane and I reached a fair resolution, and I am pleased with the outcome. Shane’s willingness to listen to a customer’s concern, address the validity of the issue, and advocate for a fair resolution is both admirable and rare in 2024.”
From Extra Space Storage District Manager Mary Solis: “Since joining our district, Shane has excelled in leading with a strong focus on customer service. Through observation, it’s evident that he consistently goes above and beyond to identify effective solutions that meet both the customer’s and the business’s needs. Shane, your dedication to providing exceptional service is truly commendable, and we are proud to have you as part of the team at Extra Space Storage.”
Keli Rohlfing, Inbound Sales Representative
Inbound Sales Representative Keli Rohlfing consistently delivers excellent customer care, as highlighted by a recent review. Despite the customer’s tough day, Keli’s patience and focus on their storage needs stood out. She ensured the customer found the perfect unit, providing a seamless and positive experience. Thank you, Keli, for your dedication to customer satisfaction.
From an Extra Space Storage customer: “I’d like to highlight one of your employees. I reserved a unit today at your Islandia, NY location. Your employee, Keli, was thoroughly professional, helpful, and courteous. On the other hand, I was curt and in pain due to a major headache, which is no excuse. I apologized at the end of the transaction. She accepted but I wanted you to know that you have a tactful and patient employee.”
From Extra Space Storage Team Lead Doah Fox: “Keli came out of training just four months ago with excitement and deep passion for her new role. She consistently praised the training she received and demonstrated her commitment to excellence. Keli’s proactive approach to problem-solving and fearless attitude toward asking questions have made her a huge asset to our team.”
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Visit our careers page to learn more about job opportunities.
