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Extra Safe, Extra Clean

Extra Space Storage’s Commitment to Employees and Customers During Coronavirus

As we move forward during COVID-19, Extra Space Storage has put in place an improved way for customers to interact with employees in a safe, clean environment. Our offices are equipped with a number of safety enhancements including: plexiglass barriers, new office layouts supporting social distancing, and personal protective supplies for employees including masks, gloves, ample sanitizer and cleaners. We have introduced Rapid Rental, our newly released online rental platform, and will continue to complete leasing paperwork through email.

Social Distancing

No Contact Renting Options

To support contactless renting, our employees can help new customers with their storage needs through the phone and email. This allows customers to rent units, sign leases and process payments without needing any person-to-person contact. Additionally, we have introduced Rapid Rental which allows our customers to rent online 24/7.

Employee Care

We have implemented employee policies for easier access to paid and unpaid leaves of absence to encourage employees to follow any and all CDC guidelines including staying home when sick.

Customer Care

We continue to care for our customers and how they have been impacted by economic hardships during these times. We have equipped our employees with tools that will allow us to work individually with our customers with options that make sense for all parties.

Store Sanitation

Our stores are continually being provided with additional hand sanitizer and disinfectant supplies. Further cleaning guidelines are continuing to be enforced.

Online/On-call Business Operations

There are many options for interacting with Extra Space Storage that don’t include physically entering our stores. You can call our customer service team at 877-374-1322 and our team can assist you over the phone. You can also access account details by visiting MyAccount; from there you can see your status and make payments online. Rapid Rental is a great service to our customers allowing a 100% contactless rental solution and is available 24/7. Please visit www.extraspace.com to rent online now!

We are closely monitoring the situations and regularly providing all store and employees with the most up-to-date safety guidance as recommended by the CDC and other health officials.

Are Extra Space Storage facilities open during the COVID-19 pandemic?

Yes, Extra Space Storage facilities are open during the COVID-19 pandemic. However, business hours may be different than those posted, so it’s best to call ahead and confirm before you go.

How are you ensuring customer and employee safety during COVID-19?

We’ve adapted our facility offices to follow safety guidelines recommended by the CDC. The layout of each office has been modified to promote social distancing with six feet of space between each person and plexiglass shields. Our employees wear personal protective equipment (masks and gloves) to add another layer of protection for both customers and employees. We also provide hand sanitizing stations and have additional cleaning supplies on hand to disinfect surfaces after each use. Additionally, for the safety of our employee and customers, we ask that anyone entering our offices wear a mask or face protection.

Do you offer non-contact options for storage unit rentals?

Customer safety and health is our number one priority. We’ve implemented a no-contact rental program that allows you to rent a storage unit without person-to-person contact. This means you can find the perfect unit and sign a lease without interacting with an Extra Space Storage employee in person. We also offer convenient phone and email payment options.

How can I contact customer service without going to the facility office?

You can get in touch with our customer service team by phone at 877-374-1322 any time during normal business hours. You can also make payments—or change your account information—through MyAccount on the Extra Space Storage website: myaccount.extraspace.com/login

Are you offering payment arrangements for customers impacted by COVID-19?

Extra Space Storage understands that some of our customers are facing financial challenges during the COVID-19 pandemic. That’s why we have equipped our employees with tools that will allow us to work individually with our customers with multiple payment options for our customers. Please contact our customer service team at 877-374-1322 to make arrangements.

Where can I find the latest COVID-19 updates from Extra Space Storage?

You can find the most up-to-date information on our efforts to keep our customers safe during the COVID-19 pandemic on our website.

We work hard to implement tools to help you maintain your privacy. Click here for more information.