Extra Safe, Extra Clean
Extra Space Storage’s Commitment to Employees and Customers During Coronavirus
As we move forward during COVID-19, Extra Space Storage is putting in place an improved way for customers to interact with employees in a safe, clean environment. Rolling out soon, storage facility offices will no longer be locked, but will reopen with a number of safety enhancements including: plexiglass barriers, new office layouts supporting social distancing, and personal protective supplies for employees including masks, gloves, ample sanitizer and cleaners. We will be continuing to complete leasing paperwork through email.
Additionally, the following updates from March are continuing:
No Contact Renting Options
Our employees can help new customers with their storage needs through the phone and email. This allows customers to rent units, sign leases and process payments without needing any person-to-person contact.
We have implemented employee policies for easier access to paid and unpaid leaves of absence to encourage employees to follow any and all CDC guidelines including staying home when sick.
We continue to care for our customers and how they have been impacted by economic hardships during these times. We have equipped our employees with tools that will allow us to work individually with our customers with options that make sense for all parties.
Our stores are continually being provided with additional hand sanitizer and disinfectant supplies. Further cleaning guidelines are continuing to be enforced.
Online/On-call Business Operations
There are many options for interacting with Extra Space Storage that don’t include physically entering our stores. You can call our customer service team at 877-372-1322 and our team can assist you over the phone. You can also access account details by visiting MyAccount; from there you can see your status and make payments online.
We are closely monitoring the situations and regularly providing all store and employees with the most up-to-date safety guidance as recommended by the CDC and other health officials.