Belmont self storage at 477 Harbor Blvd

The elevator is very slow and is very irritating.

I worked directly with Sal to make a transfer to a more efficient space foe my business, and I was met with excellent customer service and follow through. I am very happy with the ongoing great service and quality care.

salvador - very helpful and supportive. great site.

Easy online rental, very clean.

That was way too easy! From beginning to end, the process to rent a storage unit at Extra Space Storage in Belmont was seamless! I saw the web special and reserved a unit online. Then I spoke to Mariah on the phone and she answered all my questions; walked me through the lease; took my payment; and emailed me my confirmation, assigned storage unit number and access codes, etc. When I arrived at my storage unit an hour later, it was ready for me. Also, there was a tag with the manager’s phone number. Since I was moving my things to the smaller unit on a different floor, Salvador made the necessary elevator arrangements to expedite my move. He was so helpful and accommodating!

Made my move a breeze. Very friendly manager.

Security here is A+! However, I gave three stars because I gave advance two week notice (they told me two weeks was all I need to give) of an early move out even though I paid a full month in full. I moved out within the two weeks and received confirmation from staff I moved out. I was under the impression that since I gave my two week notice that the facility would credit me the remaining two weeks in the month as they were able to rent out the space to another customer, but that was not the case. All in all a great place to rent.

Nice and helpful staff. The facility is nice and clean. I feel my level is secure, since you need to access your code twice (gate, and then to access the elevator). If you're on the first floor there's really only one level of defense, the initial gate. It'd be great if there were more carts, or a way for there to be assurances that carts can get back to where they're usually located. I went there at 8:45 am, and there were no other cars in the area at that time meaning there may not have been any other active storage users. Yet there were no carts. I looked down the aisles of the first floor, and then also on my floor and didn't find any carts.

Nice space, good online price.

My experience from renting a storage space to the move in was a very good one. The staff on the phone who set up the details on the size and initial planned length of the rental unit to the purchase of boxes were all efficient, helpful, and professional. Would highly recommend this place to those who need storage space.

This review is about Kelsie. And for the owner of extra space storage. It is a surprise to me as to why Kelsie DOES NOT HAVE HER OWN STORAGE FACILITIE? Kelsie hands down second to none is what I would call a top notch employee. When I see Kelsie at the Belmont storage she is always working either cleaning up the property or on the computer. Kelsie is always I mean always staying busy doing something. As a business owner my self that is what you want in every employee hired. What most impressed me with Kelsie is hearing Kelsie talk with another tenant. Kelsie is the first employee I heard say to my neighbor that she was walking over to where my storage was because it looked to her that it was my neighbors storage that was open. So Kelsie discreetly as she was working made sure there was no funny business taking place. When I heard Kelsie say that I had to stop what I was doing and meet with Kelsie. Talking with Kelsie I was most impressed with her dedication and commitment to the company and her job duties. If I had a store facility Kelsie hands down will be the ideal person I would want running it! When you read this and I trust you will. Good help is hard to find. This I know first had! Kelsie is the type of employee you want running your storages if you have more than one. When you do give Kelsie her own storage to run which you should do asap before you loose her. If it is close enough for me I will pack up and rent from her with no hesitation what so ever! Kelsie keep up the marvelous work! Owner don't let that one get away! I see Kelsie having 100% occupancy in her storages. And they will be long term. That's the key to renting. Long term. I myself will have no problem paying in as far advance as I possibly can. If you didn't know? Now you do!

Customer service is extremely helpful. We had a problem with our unit and they got it resolved within a day. The building is clean and well lit. I've never had a problem with the elevator or gate not working. I'd definitely recommend this facility.

Quick move in process. Very friendly staff.

Great service! Easy move out.

Real clean/super friendly!

Good: very clean. Bad: Elevator doors close too quickly, you have to enter a code everytime you use the elevator, all this and it's over priced.

Kelsie was very helpful high energy and integrity of cleaning stuff up , a breath of fresh air. I would hire her!

So far so good I like the service and the facility is clean The one knock I would have is that if there are a few people there to unload or load there isn’t much parking available with out parking in the street but I’m super new so maybe I don’t know what I’m talking about.

ExtraSpace went the extra mile for me and helped take a lot of the pain out of my moving experience. The facility is clean and secure. The staff are friendly and helpful. Highly recommended!

Great customer service! Salvador was efficient, friendly. The storage space I got, yet on the higher side$$ but worth it. Clean, safe, and secure facility and good people working there! Gives me the peace of mind, worth every penny! Thanks! Highly recommend.