Thousand Oaks self storage at 1285 Thousand Oaks Blvd

Great service and customer oriented.

Great service, helpful staff. The place was very clean, very good experience.

I’ve used many storage locations, and this location managed by Vanessa and Sue has proven to be the best service above and beyond any storage facility in town and better than other states. Vanessa has saved me from multiple problems. She knows what to do and is so quick to respond, she’s way ahead solving any issue I have come to her with. I see Sue and Vanessa busy cleaning and taking care of business details everyday I’m there. They are cheerful, quick and thorough. Seriously there’s no cleaner storage unit anywhere. The place is sparkling and smells super clean every time I’m there it’s pristine. Thank you for all the help, for the cheerful smiles and greetings. They raised the bar on customer service. You won’t find better. The prices seem reasonable compared to other storage facilities. I choose Extra Space Storage for the best storage. I can find better prices elsewhere, but it’ll never be as good security, access, quality of units, cleanliness and super customer service. The best!!!!!

Sue was very helpful and accommodating!! I was happy to come to this location because I couldn’t imagine having someone else being any more kind and knowledgeable on everything I needed to know! Thank you Sue!

Professional fast nice and clean

Its been a pleasure working with folks at Extra Space Storage. They’ve provided great service and my storage is in a very convenient area. I highly recommend you going with this location if you’re looking to save the hassle of storing your belongings.

Awesome service, very clean

The staff here (Sue, I believe) are super nice, professional, and prompt. I’m happy that I brought my stuff here.

The contactless rental experience worked better than I expected. I set up my storage rental over the phone and through email. All my needs were taken care of and questions answered over the phone. All my information was sent to me over text and email and I had no problem getting to my storage unit. Great customer service.

Extra Space Storage staff were excellent to work with and the facilities were super clean and top security with easy access

I cannot thank Vanessa (at Thousand Oaks CA storage site) enough for her help. Along with her TM, she helped me with what would have been a no-win experience with my Moving cube company. Having to start over from the beginning at a new life is incredibly stressful. My entire life is in that cube. Vanessa understood and that is priceless to me.

Edit 1/28/21 It’s move in the truck is here, and my unit keys were in a different car. Sue and Vanessa were ready to help and the process was quick and painless. I had 2 locks on and Vanessa went to work immediately to remove the locks. It wasn’t more than 10 minutes and my unit was open. Obviously last time was a fluke or miscommunication, as always the facility is pristine. I was asked to write a google review and the agent said they had monthly quotas to solicit customers to post reviews. I called and the manager urged me to sign the lease without coming in "we don't do anything in the office" is what Vanessa said. So, feeling uncomfortable about not seeing the unit, I reviewed the lease. Sue had offered me insurance the day before at the tentative value and said for 10k worth of items, the insurance would be $44 a month. This is 4x more than my renter's insurance. I called and asked Vanessa if I can change the value of my items after tallying my receipts. She said that "Well you declared that your items were worth this much when you spoke to Sue so...". She said I would have to cancel. I ended up cancelling and losing my security deposit. At no time did Vanessa attempt to keep me as a customer. She was completely careless and said "Ok then bye". For an area manager who has great customer service skills (supposedly), I was shocked at the experience I had. Funny enough, last year I was storing at this facility and had a wonderful experience with Sue. It seems that Sue is great and Vanessa is not. Sue is awesome and regardless of experience the facility is top notch

Sue is the greatest. Very helpful & very friendly. Thank you so much everything!

I have worked with Sue and Vanessa. They were always very kind and helpful. Their customer service is excellent and I would definitely recommend Extra Space.

I was asked to write a google review and the agent said they had monthly quotas to solicit customers to post reviews. I called and the manager urged me to sign the lease without coming in "we don't do anything in the office" is what Vanessa said. So, feeling uncomfortable about not seeing the unit, I reviewed the lease. Sue had offered me insurance the day before at the tentative value and said for 10k worth of items, the insurance would be $44 a month. This is 4x more than my renter's insurance. I called and asked Vanessa if I can change the value of my items after tallying my receipts. She said that "Well you declared that your items were worth this much when you spoke to Sue so...". She said I would have to cancel. I ended up cancelling and losing my security deposit. At no time did Vanessa attempt to keep me as a customer. She was completely careless and said "Ok then bye". For an area manager who has great customer service skills (supposedly), I was shocked at the experience I had. Funny enough, last year I was storing at this facility and had a wonderful experience with Sue. It seems that Sue is great and Vanessa is not. Sue is awesome and regardless of experience the facility is top notch

Extremely easy to rent and setup process. Highly recommend it

Sue was amazing.Thank you sue for all your help,great service.

Vanessa and Sue are professional, friendly, and hard working. Vanessa helped me find my storage unit. I strongly recommend this storage facility because staff is helpful and facility is very clean!!

Sue and Vanessa are great! Very happy with the level of customer service, friendliness, and cleanliness of the facility. Highly recommend this place.

Amazing customer service and super easy process!