Orlando self storage at 7360 Sand Lake Rd

Lindsey helped me transfer my unit. Super easy, and quick. Sarah was also a great help today. These ladies are great!

Great place for storage!! ??

Great service by Sarah !!

Great location and staff. Sarah is awesome.

Friendly staff and great prices.

Super easy. Clean. New inside. Convenient. Affordable price. I can’t say anything negative. Highly recommended.

This extra space location is very nice. Mathew is amazing he's very nice and helpful. I appreciate the good customer service. Great management.

This review is NOT about your facility on Sand Lake Road (SLR) but IS about Sarah who was borrowed FROM your SLR facility to substitute for Matthew and Raphael, employees at a nearby ESS at 6035 Sand Lake Vista Drive (SLVD) because Matthew and Raphael were absent yesterday. We were upset because after one week the issue of a defective, leaking overhead AC unit that was flooded the floor around our unit and others, had not been fixed, our account had not been adjusted for our inconvenience and damage to our property. Also, we never heard from anyone about moving our unit without charge or transfer fees as Raphael had promised a week ago. Both Raphael and Matthew at SLVD knew about the problem a week ago and Raphael had promised to shut the AC unit down and get some answers about adjusting our account and moving our unit without charge. The AC unit had been shut down but was still leaking and flooding the floor, causing slip and fall safety hazards and created an environment for mold, stain and rust growth. Raphael told us a week ago the overhead AC unit had flooded the floor area around our unit and other units. He promised to: shut the AC unit off, inform his manager and AC repair people about the AC leaking/flooding, wanted to know if we had insurance for damage their flooding and leakage had caused our property, told us he or management would get back to us within a day or two about our request for compensation and accommodation in light of their defective AC and that he would be getting off in a half hour. After not hearing from Raphael or his manager seven days later, we returned to the office for follow up with Raphael when Sarah informed they were absent and she was their substitute over that location just for the day. We were also upset that not only had we not heard (text or email) from Raphael and his manager AFTER one week, the AC unit was still flooding the floor area in our unit and others nearby. We explained the situation to Sarah and she went over and beyond to fix the situation to our satisfaction. Within one hour she inspected the defective AC unit, witnessed the flooded floor and continued leaking from the AC unit above, obtained management approval to: discount our current bill, transferred us to a bigger unit on the same floor for the same price as the unit we were renting and waived all related transfer fees. Her customer service was exceptional because she literally ‘owned’ the problem as though it was hers even though she had absolutely nothing to do with it or that particular location. In one hour she accomplished more than Raphael and his manager did in one week. She meticulously did EVERYTHING SHE PROPOSED, got management approval after each step and for that deserves special praise. We are going to let ESS upper management in Utah know what a jewel they have with Sarah as an asset wherever she goes. Again this review is NOT about your ESS at Sarah’s regular location on SLR. Too often I hear complaints about the lack of customer service in general. THIS REVIEW IS ALL ABOUT SARAH AND HOW SHE TOOK OVER ANOTHER LOCATION AS THOUGH IT WERE HER OWN without making us, the customers, feel like it was our job to resolve the problem, which is how Raphael made us feel when he asked if we had insurance for our property that ESS’s defective/leaking AC unit damaged. She is the ONLY reason we are still ESS customers. She truly needs to be in an upper management position so she can show not only ESS trainees, but current assistant managers and current managers how it’s done! God Bless her!!!

Sarah was a pleasure to work with. She was very helpful during our hectic move. Thank you for your help

Lindsey was super helpful when I came in to get some boxes to help me move, I definitely will be recommending this location to my friends and family