Sarasota Self Storage at 5150 University Pkwy

ESS was a pleasure to deal with from the first call and initial setup to the close out. They worked with me and you don’t find that approach very much these days.

I've rented twice in the past from Extra Space & both were very good - I was very happy with everything. But this time, I was told over the phone several times that the rate is $92 per month. But once I went out of my way to come to the location to pay for the unit, one of the managers added fee after fee after fee, even when I told her I didn't have that kind of money for now. NEVER has anything like this happened with my previous experiences. I was left with having to pay for a smaller unit with the added fees, still leaving me broke. Plus, the signs say "FIRST MONTH FREE." When I inquired about this, the manager gave me the shady answer about how it's applied only to some units - mine wasn't one of them. After so much lying from this manager, I reached out to another location's manager who promised upper management to help me. Next day, I came across Trish. Trish was very pleasant & got me a MUCH better deal: a bigger unit for the same price! Trish has a great sense of humor & great attitude! Trish, please accept my apologies for writing this so late. I've been going through a lot. The manager I complained about shouldn't be employed there with what she put me through. My only complaint now is the misleading sign claiming FIRST MONTH FREE. They should take it down instead of giving out free months to who they feel like.

Trish was very helpful and informative. She is very customer service oriented and made the booking experience of my rental space easy and enjoyable!

Very friendly, knowledgeable staff. Explained everything in detail. I would highly recommend.

I've rented twice from Extra Space & both were very good - I was very happy with everything. But this time, I was told over the phone several times that the rate is $92 per month. But once I went out of my way to come to the location to pay for the unit, I was suddenly told I'd have to pay more for insurance, first month payment for nothing & lock was added. NEVER has this happened like this with my previous experiences. I had to explain that I'm waiting for money, etc.& couldn't pay a higher rate I wasn't told about. If I was told it was $92, then I should pay that rate - since it's never happened like this at all, I didn't think about expenses that would be added that weren't needed. Unfortunately I'm left with having to pay for a smaller unit with the added fees, still leaving me broke. Plus, the signs out say "FIRST MONTH FREE." When I inquired about this, the manager gave me the shady answer about how it's applied only to some units - mine wasn't one of them. I appreciated the option I was given, but I'm honestly not happy about having to pay a high rate for a unit (about 3 x 4; smaller than original unit I would've rented - would you pay $110 for a unit you can barely fit into?!?!) not worth the rate. I'm taking two stars for being lied to about the payment, lying about the Free Month promotion & another star for treating me this way when I've been a client twice. This "manager" was obviously making things up, trying to get me to pay as much as possible. Not once did she smile & she left in a hurry, leaving me with a lock that wasn't working. I'd appreciate discussing this with her supervisor or else I'm moving to another storage company.

Great service nice location

Great customer service ?? thanks Herb

Excellent customer service provided by Herb. Above and beyond.

Shellie is the most attentive and considerate seller I have ever met. Although I arrived when she was about to close, she was very patient. Thank you Two years later, I add another unit, the process was very simple, this time Herb help me with all my questions. Thanks again

Both in person and telephone contacts were very helpful, efficient and professional.

The whole process was very simple. I was in and out quickly with everything that I needed. The manager was extremely helpful and knowledgeable

Alex was great, explained the experience thoroughly, and I trust them with storing my belongings.

Alex made the whole process very easy and quick over the phone.

Alex was excellent with handling my rental thank you

Sean, was great! Big help thank you.

Great location and staff!

Service is excellent thank you Alex.

Alex was amazing at this site. She explained everything to me so clearly and made me feel super comfortable making my decision on the size unit I needed according to my situation. Excellent service!!!

Alex and Nina are super Knowledgeable, I love their work attitude. Very professional ?? ?? ??

Alex knows her stuff wish they had a storage for me to rent maybe next time Thanks Alex