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UPDATE: In response to my original honest review, this company increased my rental rate by 90% after only 3 months! That's right, my rate almost doubled! This is a very nasty retaliatory company that should be ashamed of itself! Do yourself a favor and don't even consider renting here! I wish I could give 0 stars, and I hope potential customers see this review! Original review: Buyer beware! After seeing all the positive reviews, I had high hopes for this storage unit. The online registration was pretty easy, but at checkout, be prepared for multiple extra surprise fees! $30 admin fee, and $20 fee for a lock that says it's returnable if it is unopened. There is no option to opt out of the lock fee, but since it said returnable, I moved forward. I've had many storage units in the past, and have always been offered a lock, but never required to purchase a lock if I have my own. After all the fees, expect to pay at least $50 over the stated monthly rate! I guess the majority of customers don't mind overpaying for a cheap lock forced upon them. I locked the unit with my own trusted padlock, took the provided, unopened tubular lock to the office, and was told by the manager, Derek Mercurio, that I was required to use their tubular lock. The promise of the refund and return on the website was not honored. False advertising and fake assurances on the website. I spoke to the regional manager, who said she can't control what's on the website. As a representative of the company, it's strange for her to completely disregard what the company website clearly states. She said that this location uses tubular locks only because they are so secure. I guess they've never watched the Lockpicking Lawyer videos on Youtube. They really will not allow you to return the provided lock, even though the website only gives one condition, that the lock is unopened. You cannot trust anything stated on the website, because the regional manager will just disregard it and say she can't control what the website says. Unbelievable. They claim to be so concerned with security and someone breaking in to the unit with an unsecure padlock, but they're not concerned that the top of the unit is literally open air, with nothing on the top but literal chicken wire. In case you're wondering, this photo is the entire lock. Not just the key cylinder, it is the entire locking mechanism. Shameful business practices.
Please accept our sincere apologies for the surprise fees and lock policy you experienced during your registration process. We understand your frustration regarding the $30 admin fee and the $20 lock fee that appeared at checkout, especially when you felt these were unexpected charges beyond the stated monthly rate. We also apologize for the confusion surrounding our lock policy and the conflicting information you received between our website and what our manager, Derek Mercurio, communicated to you in person. We recognize that the discrepancy between the website's stated return policy for unopened locks and the actual enforcement at our location has caused significant frustration. Your concerns about the regional manager's response regarding the website information are noted, and we understand how this experience has impacted your trust in our services. We take your feedback about our business practices seriously and will address these concerns directly with our team. Don't hesitate to contact us at (813) 388-2536 so we can work to resolve these issues.
Extra Space Storage (3/23/2026)
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