My experience for setting up my rental was excellent. Cortney was helpful and answered all my questions. Thank you. Update: unfortunately due to family medical issues I was not able to use the storage unit. I paid 2 months in advance. I went back a week into the rental and requested a refund for the 2nd month and was told no refund. The information may be buried in the rental agreement, but it would be really good if the staff explained the no refund policy for advance payment at the time of rental. So, my advice, do not pay in advance!! Another update: I went to the office to close out the storage and Courtney the manager was in and I told her about my last visit. She said that the other employee had made a mistake and I should have been refunded. With that she took charge and was able to refund my second month. Great customer service!!!!

The manager, Courtney was great, answered all my questions, very informative as well as very kind. It was one of the easiest decisions and experiences i could ask for. The units are clean, temp controlled and very secure and met all my storage needs.

Clean staff helping and friendly

Courtney in the office is super sweet & helpful. I loved my time here & always found it a safe place to store my things. Never had an issue or a bug problem etc. Thank you!

Excellent customer service. The management experience was outstanding always will to help the customer. The facility was always very clean & in order. I stored some expensive cars at the facility & never had any issues. I nightly recommend this Storage facility on Warm Springs to everyone. A. Fitzgerald

My experience for setting up my rental was excellent. Cortney was helpful and answered all my questions. Thank you. Update: unfortunately due to family medical issues I was not able to use the storage unit. I paid 2 months in advance. I went back a week into the rental and requested a refund for the 2nd month and was told no refund. The information may be buried in the rental agreement, but it would be really good if the staff explained the no refund policy for advance payment at the time of rental. So, my advice, do not pay in advance!!

Excelente atención al cliente, muy amables!

Very helpful and accommodating.

I started my journey in the New Orleans area & moving to live with my son & his family in Las Vegas. I called many storage companies prior to my departure. I then spoke to Courtney at Extra Space Storage at the 6545 West Warm Springs Rd. location. Many other locations did not have the specifics I needed in a unit. Courtney's assistance was very understanding of me moving across the United States & the stress I was under with my move. Courtney was able to accommodate the exact unit I needed. My son secured the unit for me until I arrived. I met Courtney face to face on 4-6-25 & had a very warm welcome to the facility that is immaculate. The completion of the paperwork was brief. I was then given a tour of the facility where I viewed the unit. My unit was very conveniently located & also climate controlled. I have to give Courtney's customer service a 10********** review. Thank you Courtney for your personable service & hospitality. One less stressor crossed off the list. I highly recommend this Extra Space Storage facility located at 6545 West Warm Springs Rd. 89118 /775-260-2489. Thank you again Courtney!!! Karen J.

exelent