Nicole was great and very helpful with my billing issue.

My experience here at ExtraSpace storage located in Bridgewater New Jersey was fantastic. Nicole was the best she helped me out a lot. I refer everyone to her thanks.

Nicole was such a blessing to me on a VERY stressful and difficult day!! I moved my storage from Totowa, NJ which is almost 50 miles away. I had way more stuff than I thought and ended up needing a 20 foot truck. I'm usually a good driver, but something was wrong with the truck (I discovered only after I left). The battery light kept coming on, the key wouldn't come out of the ignition easily, and the tires were very WORN. This wouldn't have been a problem years ago, but the roads post-Covid are bananas. As I approached the exit for 287 South off 80 West an 18 wheeler started tailgating me and blowing his horn. I had to stop in the off ramp zone where the lines are drawn. He barreled past me fully loaded. He had to have been driving 70-80 mph. I was so scared I was just shaking. Thank God he didn't hit me!! By the time I made it to Extra Space Storage in Bridgewater I was a mess!! I came into the office and Nicole greeted me so kindly. She knew my name (I guess my online reservation) and we immediately started chatting like we'd known each other for years. I found out she went to high school in Maryland and I lived there for 3 years. She offered me a glass of water and while I typically would have been my strong, independent self I was SHOOK by how close I came to a really bad accident and I accepted. We had such a great conversation about a host of issues the greatest of which was healing and forgiveness. Our chat included an A and B part because I decided I needed a moment to chill and I also needed help. I went to the mall and called my son to help me unload. When I returned I told Nicole I would probably need a bigger unit. She transferred me into a larger outdoor unit, and she continued her kindness and patience. By the time I left we'd shared so much with each other. She told me to not be a stranger (which I won't) and offered to pray for my son. Thank you so much Nicole for your kindness!!! It came at the EXACT right time. You were such a BLESSING to me and I can't thank you enough!!!

Nicole, the Store manager is amazing, the customer service she provides you dont find anymore, shes the best!!!!

Excellent customer service, thank you very much

Great costumer service. Big thanks to Nicole who made that rental experience smooth and easy.

I would like to take a moment to thank Nicole who works at the Bridgewater location, she is awesome! There have been a few obstacles I’ve needed to overcome while moving, and she has gone above and beyond to help me, all while being so professional, understanding, compassionate and kind! Nicole is an asset on anyone’s payroll and I am fortunate she’s been on my side! Thank you Nicole! <3

I have been using Extra Space Storage for about a year. The staff and manager at the site have been very helpful and friendly. Other people using the storage services are also very friendly. Just recently, I had opened my unit after the winter. About 30 minutes after the team left (they are all available via cell). I was trying to lock my unit but with the recent bad weather, the lock wasn't closing. One of the other tenants on site worked on my lock, and also called the Manager. Within about 10 minutes, the Manager arrived and had lubricant to fix the lock! Thank you Nicole and the other tenants on premise! I appreciate your quick and friendly response!

It's rare these days to find exceptional customer service from someone that cares , Nicole is the best. Thank you

Manager Nicole displayed exceptional service at the Bridgewater Extra Space Storage location. When I recently encountered a difficult situation with my storage unit, her attentiveness, kindness, and helpfulness were invaluable. She went above and beyond to assist me, ensuring a positive and stress-free resolution. Her dedication to customer service is truly commendable and greatly appreciated.