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7679 Mentor Ave
Mentor, OH 44060
Distance: 3.67 miles
1200 Babbitt Rd
Euclid, OH 44132
Distance: 5.26 miles
Willoughby self storage at 36155 Reading Ave
Read 121 Reviews
HOURS OF OPERATION
Conveniently Located Near You
A Versatile Self Storage Solution
Storage Units to Fit Your Needs
Secure Storage
Vehicle Storage
Other Amenities & Services
- Extended access hours are standard with 24/7 access available - ask site manager for details
- Cylinder locks required for units
Experience the Extra Space Difference
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 0367
Recent Customer Reviews About This Facility
20 of 121 reviews
May 15, 2021
Brenda D.
Posted On Google
All of my dealings (as a first time storage unit user) with Extra Space Storage, represented at the Willoughby location by Lance, have been pleasant and easy! Definitely recommend.
May 14, 2021
greg B.
Posted On Google
Awesome customer service. Lance always replies back promptly! I recommend this business.
May 11, 2021
Diane F.
Posted On Google
Lance was wonderful! I was very stressed because of some problems I was having with my move back to Ohio, including taking care of the car situation. Lance was so helpful and made things a lot easier for me. Give him a raise. Diane Fahey.
Response from Extra Space Storage (5/13/2021)
Thank you for the kind words, Diane. We're glad Lance made things a lot easier for you. Our team is here to serve you, so give us a call at (440) 946-4666 if you need any future assistance.
May 10, 2021
Hardeep S.
Posted On Google
Mr lance , professional, humble and well respected man, keep it up , great customer satisfaction. I salute your great service. More power to you, thanks
Response from Extra Space Storage (5/12/2021)
Hi Hardeep Singh, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Lance! Please stop by the office or reach out to us at 888-storage if you have any questions!
April 27, 2021
Mat K.
Posted On Google
Smooth operation,in and out,very Professional team there, recommend Willoughby location.
Response from Extra Space Storage (4/29/2021)
Mat, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!?
April 25, 2021
Gary E.
Posted On Google
Lance was the best! The unit I needed was in short supply but he made sure I got one, and conveniently close to my previous unit. He was kind, professional, conscientious, and most helpful. A real hero. Whatever you are paying him, double it!
Response from Extra Space Storage (4/28/2021)
Hi Gary, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Lance! Don't hesitate to reach out to us at 888-storage if you need anything!?
March 27, 2021
Julia H.
Posted On Google
Lance was extremely helpful in getting me into the correct size space. He worked with me when I didn’t know what I needed and was so patient! He also showed me how to use the gate, locks, and get my movers to my unit. Highly recommend thanks to his service!
Response from Extra Space Storage (4/2/2021)
We really appreciate you taking the time to share your experience with us, Julia! We pride ourselves on having a friendly, accommodating staff and are so happy Lance was able to assist you! If there is anything we can do for you, please let us know at 888-storage.
March 23, 2021
Harmony A.
Posted On Google
Lance was the best. He did an amazing job helping me decide on the right size storage unit. He was great.
Response from Extra Space Storage (3/29/2021)
Thanks, Harmony. We are thrilled you had a great experience with Lance! Let us know if we can?do anything else to help at 888-storage.
March 19, 2021
Randy F.
Posted On Google
Very helpful and accommodating. Highly recommend them.
Response from Extra Space Storage (3/25/2021)
Thank you for the review, Randy! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Thanks for recommending Extra Space Storage! Stop by the office if you need anything.
March 18, 2021
Kevin S.
Posted On Google
Responsive friendly service and clean storage area
Response from Extra Space Storage (3/19/2021)
Hi Kevin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help at 888-storage.
March 2, 2021
Sinem Ö.
Posted On Google
Thank you Lance!
Response from Extra Space Storage (3/2/2021)
Thank you, Sinem. We're thrilled you had a positive experience with Lance! If there is anything we can do for you, please let us know at 888-storage.
January 23, 2021
Sylvia S.
Posted On Google
This was my first time renting a self storage unit and it was a simple and efficient experience. I completed the paperwork online in advance. Lance, the manager walked me through the paperwork and what was needed to properly store my items. When I arrived at the unit Lance showed me how to use the secure gate to gain entrance to the storage units and showed me how the locks work. Our storage needs changed suddenly and we needed to add another unit which Lance was able to provide. The units were clean and I was very happy with the customer service I received.
Response from Extra Space Storage (1/25/2021)
Hi Sylvia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive self-storage experience renting with us! Stop by the office if you need anything!
January 9, 2021
Jeriel A.
Posted On Google
Lance has been an amazing help for me in finding a storage unit for my car. He made the process of leasing the space for me very clear (especially since I’m coming in from out of state, Maryland). I definitely recommend you go through with this establishment’s services. Hassle-free!
Response from Extra Space Storage (1/4/2021)
Thank you for taking the time to leave your feedback, Jeriel! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (440) 946-4666 if you need any future assistance with your storage unit.
January 9, 2021
Rick F.
Posted On Google
Great service and a great value. Does not offer key holding service any longer at this location for deliveries or other people who may need to access your unit. Staff are not always present, you're expected to schedule appointments. The Lot has some damage to the pavement in one area that is a high risk to your tire as you come around a corner. Im told the company frowns upon customers being at their units for hours on end, as they don't want you running a business out of the unit. If an 18 wheeler really needed to make a delivery here though, it should be possible, as there is a rather wide street leading into the unit with little to no traffic that ever uses it. A USPS dropoff box is conveniently located on the street out front as well.
Response from Extra Space Storage (3/2/2020)
Thank you for the kind words, Rick! We're committed to providing excellent customer service. We pride ourselves on having a professional, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!
January 5, 2021
STEPHANIE s.
Posted On Google
Great experience! Very clean and the customer service was excellent. Lance and Lisa went above and beyond helping us get our storage problems solved!
Response from Extra Space Storage (1/5/2021)
Thank you, Stephanie. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.
December 1, 2020
Bob H.
Posted On Google
Lance was great to deal with and a big help getting storage space for me.
Response from Extra Space Storage (12/1/2020)
Thank you for the kind words, Bob. We're glad Lance was able to help! Our team is here to serve you, so give us a call at (440) 946-4666 if you need any future assistance.
November 13, 2020
Meaghan R.
Posted On Google
Lance was wonderful for the move in, however for the owners - 1) the lock that I MUST purchase is way too expensive and 2) You shouldn't have to choose whether you want to pay the admin fee or get 1 month free. You should be happy people are coming to ESS. How much do I get paid for signing the contract????? So instead of paying $53, I needed to pay the $53 plus $24 for admin fee and of course tax. Lance was great, but I won't be telling people about ESS
Response from Extra Space Storage (11/16/2020)
Thank you for the review, Meaghan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs!
October 19, 2020
Bruce S.
Posted On Google
Nice facility! Easy access, clean and dry. Lance at the site is very helpful and great to work with.
Response from Extra Space Storage (10/19/2020)
Thanks for renting with us in Willoughby, Bruce! We love the climate control storage units because they do an especially great job protecting your items from harsh weather and keeping everything dry. Thanks again for your review and for being an Extra Space customer.
October 17, 2020
Scott R.
Posted On Google
The manager on-site, Lance, was very professional, courteous, and concisely answered all the questions in a very helpful manner. Highly recommend his service along with the rest of the company.
Response from Extra Space Storage (10/17/2020)
Hi, Scott. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.
October 12, 2020
R S.
Posted On Google
This is my second time renting an storage Unit with this Company.Adding to the fact that the units are so clean and safe.The people working there are so kind. Lanze the manager in Willoughby's ohio, is so respectful, a gentleman.Always willing to help, always with good advices. I will be their customer forever, when I buy my house I will recomend this to my family. Obviously my friends will know that too.Thank you Lanze you are awesome!
Response from Extra Space Storage (10/13/2020)
We're so excited to have you back at Extra Space Storage, R. Thank you for trusting our storage facility with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need any assistance with your storage unit.
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
1/4 mile off of 91/ Euclid exit / Off of Bydler Road near the rail road tracks, behind Target
Directions from the North
Drive south on Som Center Rd. Turn left at Walgreens onto Vine St. Turn right onto E 361st St/Beidler Rd. Cross Lakeland Fwy and continue straight. Turn left onto Reading Ave. Our facility will be immediately on the left.
Directions from the South
Drive north on Som Center Rd. Cross I-90 and continue straight. Turn right onto Euclid Ave. Turn left onto Beidler Rd. Pass Target and turn right onto Reading Ave. Our facility will be immediately on the left.
Directions from the East
Drive southwest on Mentor Ave. Cross Erie St and continue onto Vine St. Turn left onto Lakeland Blvd. Turn left onto E 361st St/Beidler Rd. Turn left onto Reading Ave. Our facility will be immediately on the left.
Directions from the West
Drive east on Vine St. Pass Walgeens and turn right onto E 361st St/Beidler Rd. Cross Lakeland Fwy and continue straight. Turn left onto Reading Ave. Our facility will be immediately on the left.