Willoughby self storage at 36155 Reading Ave

Extra Space Storage
36155 Reading AveWilloughby, OH 44094

Read 121 Reviews

New Customer:
Current Customer:
Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

HOURS OF OPERATION

Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

Conveniently Located Near You

Located at the corner of Reading Ave and E 361st St, Extra Space Storage serves residents of Willoughby, Eastlake, Timberlake, Willowick, Wickliffe, and more. Locals will recognize our facility a few minutes north of the Target at Willoughby Commons.

A Versatile Self Storage Solution

Extra Space Storage on Reading Ave offers a wide range of storage units, vehicle storage, and exceptional security. We can accommodate residential and commercial storage needs in Willoughby!

Storage Units to Fit Your Needs

Units at our Willoughby storage facility come as small as 10x4 and as large as 10x40 with convenient features like indoor access, first-floor access, and drive-up access.

Secure Storage

Store valuable items with peace of mind at Extra Space Storage! Our facility is backed by advanced security measures like an on-site manager, video surveillance, and electronic gate access.

Vehicle Storage

Need to store a car, motorcycle, boat, or RV in Willoughby? Extra Space Storage has 8x20 outdoor parking spaces and 10x10 to 10x40 enclosed drive-up units, so we can handle vehicles of all sizes.

Other Amenities & Services

  • Extended access hours are standard with 24/7 access available - ask site manager for details
  • Cylinder locks required for units

Experience the Extra Space Difference

Not only does Extra Space Storage provide reliable self storage in a clean, secure facility, but our customer service is the best in the industry! Our friendly, professional staff is dedicated to your satisfaction, and they'll go above and beyond to ensure your needs are taken care of. Contact us today to reserve a storage unit in Willoughby!

Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 0367

Recent Customer Reviews About This Facility

20 of 121 reviews

May 15, 2021

Brenda D.

Posted On Google

OVERALL RATING

All of my dealings (as a first time storage unit user) with Extra Space Storage, represented at the Willoughby location by Lance, have been pleasant and easy! Definitely recommend.

May 14, 2021

greg B.

Posted On Google

OVERALL RATING

Awesome customer service. Lance always replies back promptly! I recommend this business.

May 11, 2021

Diane F.

Posted On Google

OVERALL RATING

Lance was wonderful! I was very stressed because of some problems I was having with my move back to Ohio, including taking care of the car situation. Lance was so helpful and made things a lot easier for me. Give him a raise. Diane Fahey.

Response from Extra Space Storage (5/13/2021)

Thank you for the kind words, Diane. We're glad Lance made things a lot easier for you. Our team is here to serve you, so give us a call at (440) 946-4666 if you need any future assistance.

May 10, 2021

Hardeep S.

Posted On Google

OVERALL RATING

Mr lance , professional, humble and well respected man, keep it up , great customer satisfaction. I salute your great service. More power to you, thanks

Response from Extra Space Storage (5/12/2021)

Hi Hardeep Singh, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Lance! Please stop by the office or reach out to us at 888-storage if you have any questions!

April 27, 2021

Mat K.

Posted On Google

OVERALL RATING

Smooth operation,in and out,very Professional team there, recommend Willoughby location.

Response from Extra Space Storage (4/29/2021)

Mat, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!?

April 25, 2021

Gary E.

Posted On Google

OVERALL RATING

Lance was the best! The unit I needed was in short supply but he made sure I got one, and conveniently close to my previous unit. He was kind, professional, conscientious, and most helpful. A real hero. Whatever you are paying him, double it!

Response from Extra Space Storage (4/28/2021)

Hi Gary, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Lance! Don't hesitate to reach out to us at 888-storage if you need anything!?

March 27, 2021

Julia H.

Posted On Google

OVERALL RATING

Lance was extremely helpful in getting me into the correct size space. He worked with me when I didn’t know what I needed and was so patient! He also showed me how to use the gate, locks, and get my movers to my unit. Highly recommend thanks to his service!

Response from Extra Space Storage (4/2/2021)

We really appreciate you taking the time to share your experience with us, Julia! We pride ourselves on having a friendly, accommodating staff and are so happy Lance was able to assist you! If there is anything we can do for you, please let us know at 888-storage.

March 23, 2021

Harmony A.

Posted On Google

OVERALL RATING

Lance was the best. He did an amazing job helping me decide on the right size storage unit. He was great.

Response from Extra Space Storage (3/29/2021)

Thanks, Harmony. We are thrilled you had a great experience with Lance! Let us know if we can?do anything else to help at 888-storage.

March 19, 2021

Randy F.

Posted On Google

OVERALL RATING

Very helpful and accommodating. Highly recommend them.

Response from Extra Space Storage (3/25/2021)

Thank you for the review, Randy! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Thanks for recommending Extra Space Storage! Stop by the office if you need anything.

March 18, 2021

Kevin S.

Posted On Google

OVERALL RATING

Responsive friendly service and clean storage area

Response from Extra Space Storage (3/19/2021)

Hi Kevin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help at 888-storage.

March 2, 2021

Sinem Ö.

Posted On Google

OVERALL RATING

Thank you Lance!

Response from Extra Space Storage (3/2/2021)

Thank you, Sinem. We're thrilled you had a positive experience with Lance! If there is anything we can do for you, please let us know at 888-storage.

January 23, 2021

Sylvia S.

Posted On Google

OVERALL RATING

This was my first time renting a self storage unit and it was a simple and efficient experience. I completed the paperwork online in advance. Lance, the manager walked me through the paperwork and what was needed to properly store my items. When I arrived at the unit Lance showed me how to use the secure gate to gain entrance to the storage units and showed me how the locks work. Our storage needs changed suddenly and we needed to add another unit which Lance was able to provide. The units were clean and I was very happy with the customer service I received.

Response from Extra Space Storage (1/25/2021)

Hi Sylvia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive self-storage experience renting with us! Stop by the office if you need anything!

January 9, 2021

Jeriel A.

Posted On Google

OVERALL RATING

Lance has been an amazing help for me in finding a storage unit for my car. He made the process of leasing the space for me very clear (especially since I’m coming in from out of state, Maryland). I definitely recommend you go through with this establishment’s services. Hassle-free!

Response from Extra Space Storage (1/4/2021)

Thank you for taking the time to leave your feedback, Jeriel! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (440) 946-4666 if you need any future assistance with your storage unit.

January 9, 2021

Rick F.

Posted On Google

OVERALL RATING

Great service and a great value. Does not offer key holding service any longer at this location for deliveries or other people who may need to access your unit. Staff are not always present, you're expected to schedule appointments. The Lot has some damage to the pavement in one area that is a high risk to your tire as you come around a corner. Im told the company frowns upon customers being at their units for hours on end, as they don't want you running a business out of the unit. If an 18 wheeler really needed to make a delivery here though, it should be possible, as there is a rather wide street leading into the unit with little to no traffic that ever uses it. A USPS dropoff box is conveniently located on the street out front as well.

Response from Extra Space Storage (3/2/2020)

Thank you for the kind words, Rick! We're committed to providing excellent customer service. We pride ourselves on having a professional, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!

January 5, 2021

STEPHANIE s.

Posted On Google

OVERALL RATING

Great experience! Very clean and the customer service was excellent. Lance and Lisa went above and beyond helping us get our storage problems solved!

Response from Extra Space Storage (1/5/2021)

Thank you, Stephanie. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.

December 1, 2020

Bob H.

Posted On Google

OVERALL RATING

Lance was great to deal with and a big help getting storage space for me.

Response from Extra Space Storage (12/1/2020)

Thank you for the kind words, Bob. We're glad Lance was able to help! Our team is here to serve you, so give us a call at (440) 946-4666 if you need any future assistance.

November 13, 2020

Meaghan R.

Posted On Google

OVERALL RATING

Lance was wonderful for the move in, however for the owners - 1) the lock that I MUST purchase is way too expensive and 2) You shouldn't have to choose whether you want to pay the admin fee or get 1 month free. You should be happy people are coming to ESS. How much do I get paid for signing the contract????? So instead of paying $53, I needed to pay the $53 plus $24 for admin fee and of course tax. Lance was great, but I won't be telling people about ESS

Response from Extra Space Storage (11/16/2020)

Thank you for the review, Meaghan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs!

October 19, 2020

Bruce S.

Posted On Google

OVERALL RATING

Nice facility! Easy access, clean and dry. Lance at the site is very helpful and great to work with.

Response from Extra Space Storage (10/19/2020)

Thanks for renting with us in Willoughby, Bruce! We love the climate control storage units because they do an especially great job protecting your items from harsh weather and keeping everything dry. Thanks again for your review and for being an Extra Space customer.

October 17, 2020

Scott R.

Posted On Google

OVERALL RATING

The manager on-site, Lance, was very professional, courteous, and concisely answered all the questions in a very helpful manner. Highly recommend his service along with the rest of the company.

Response from Extra Space Storage (10/17/2020)

Hi, Scott. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.

October 12, 2020

R S.

Posted On Google

OVERALL RATING

This is my second time renting an storage Unit with this Company.Adding to the fact that the units are so clean and safe.The people working there are so kind. Lanze the manager in Willoughby's ohio, is so respectful, a gentleman.Always willing to help, always with good advices. I will be their customer forever, when I buy my house I will recomend this to my family. Obviously my friends will know that too.Thank you Lanze you are awesome!

Response from Extra Space Storage (10/13/2020)

We're so excited to have you back at Extra Space Storage, R. Thank you for trusting our storage facility with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need any assistance with your storage unit.

Size Disclaimer

*Excludes administrative and insurance fees

Directions

Intersections/Landmarks

1/4 mile off of 91/ Euclid exit / Off of Bydler Road near the rail road tracks, behind Target

Directions from the North

Drive south on Som Center Rd. Turn left at Walgreens onto Vine St. Turn right onto E 361st St/Beidler Rd. Cross Lakeland Fwy and continue straight. Turn left onto Reading Ave. Our facility will be immediately on the left.

Directions from the South

Drive north on Som Center Rd. Cross I-90 and continue straight. Turn right onto Euclid Ave. Turn left onto Beidler Rd. Pass Target and turn right onto Reading Ave. Our facility will be immediately on the left.

Directions from the East

Drive southwest on Mentor Ave. Cross Erie St and continue onto Vine St. Turn left onto Lakeland Blvd. Turn left onto E 361st St/Beidler Rd. Turn left onto Reading Ave. Our facility will be immediately on the left.

Directions from the West

Drive east on Vine St. Pass Walgeens and turn right onto E 361st St/Beidler Rd. Cross Lakeland Fwy and continue straight. Turn left onto Reading Ave. Our facility will be immediately on the left.