Racine
This has been the most difficult, headache I have ever dealt with. Not one person has been helpful to me in the situation I’m in. I paid my vacay fee, they told me it would unlocked on a Saturday so I could come the following Monday. I showed up, access code was still restricted and no lock was taken off. I also was not informed there was paperwork to sign, had I known I would have come in to sign it before hand but Ashley nor Ryan never informed me of that info. I came after store hours to access my unit and not one person was willing to help, compromise, or do what they could to help. I had family drive into town to help and rented a U-Haul to move everything just to now waste not only my valuable possessions in the unit such as my deceased mothers and children’s keepsakes, but now wasted money on a “move out fee” I can’t even move out of now, and a U-Haul that took every last dollar I had. Thanks for absolutely nothing Extra Space. I hope you’re happy.
We are truly sorry to hear about the incredibly difficult and frustrating experience you've had with your storage unit access and the issues with communication regarding necessary paperwork. We understand how upsetting it must have been to have family and a U-Haul ready to move, only to be unable to access your belongings, especially items with such sentimental value. We sincerely apologize for the inconvenience and distress this situation has caused. Please contact us directly at 888-STORAGE so we can look into this matter and assist you further.
Extra Space Storage (9/2/2026)
Google Review
