With about 100 employees and 20 consultants, the Information Technology (IT) department at Extra Space Storage is one of the largest teams within the self storage organization. The department is responsible for all of the computer systems (both hardware and software), networking, and telecommunications at Extra Space Storage—and without their work, our company wouldn’t be able to innovate and achieve our goals, let alone operate on a day-to-day basis.
To spotlight the IT department at Extra Space Storage, we spoke with Bron McCall, Senior Vice President of Information Technology, about IT’s work, recent accomplishments, and the ways in which they make us a better company every day.
A: Our goal is always to be a partner to the business. We enable our company to succeed in providing the best customer experience, optimized and efficient business processes, and new innovative solutions that further Extra Space Storage’s mission.
A: We have multiple teams with specific focuses to help us achieve our overall goals. These are:
A: Virtually all of our goals are aligned with other departments at Extra Space Storage. For instance, our internal Web team has goals that align with the Marketing department, and our internal Breeze team has goals that align with the Operations department.
A: Innovation—because we’re enabling new solutions within the business that will help continue the success of Extra Space Storage.
A: We face technological challenges every day. With the speed of technology advancement in today’s world, we’re constantly needing to learn and leverage new technologies.
A: As a department, we subscribe to the Team Trek 7 Principles of High Performing Teams. Because virtually everything we do involves collaboration with more than one team, the 7 Principles act as our operating procedures.
A: We have a long list of accomplishments we’re proud of, but here are a few we’re especially happy to share:
A: I would say, over the last couple years, the biggest impact would be in the area of business process efficiency and cost reduction with all the system upgrades. However, in 2020, the biggest impact will be related to customer experience. While our customers do not use Breeze directly, it’s the foundation for all our product initiatives, mobile app, My Accounts, and core communications. These three products are customer-facing and will greatly enhance the experience for our customers. In addition, Breeze makes many common functions more streamlined for the store manager, which will indirectly improve the customer experience.
A: Innovation in the delivering of new solutions like Teams, Ring Central, and Breeze. Teamwork in the way that we partner with all the departments across the company to deliver solutions to meet their needs. Excellence in our focus on Quality Engineering. While we continue to enhance our capabilities, we’re now integrating a quality focus at every step of the development process.
A: All of this year’s product development initiatives, mobile app, My Accounts, and Communications core.
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This article is part of an ongoing series of department spotlights at Extra Space Storage. Check back for more!
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