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Frequently Asked Questions

Extra Space Storage Frequently Asked Questions

Welcome to Extra Space Storage's FAQ hub. Find answers to common questions about choosing a storage unit, storage tips, storage unit rules and regulations, facility policies, payment procedures, and account management.

What Is Self Storage

How does self storage work?

Storage facilities offer rental space on a month-to-month basis where you can store belongings and access them during gate hours.

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Are storage units climate controlled?

Yes, Extra Space Storage offers climate-controlled storage units that maintain temperatures between 55-80 degrees year-round, protecting sensitive items like electronics, furniture, and antiques.

Learn more about climate-controlled storage

Can you live or sleep in a storage unit?

No, living or sleeping in a storage unit is prohibited by law and violates rental agreements due to safety and liability concerns.

Learn more about storage unit use restrictions

What can I store in a storage unit?

Storage units can be used for a wide range of items, from furniture to vehicles. Things that cannot be stored in storage units include anything that is illegal, flammable or combustible, or perishable.

Learn more about what you can store

What can a storage unit be used for?

Storage units serve both household and business needs, including temporary storage during moves, long-term storage, commercial inventory, vehicle storage, and decluttering.

Learn more about storage unit uses

How to find your nearest Extra Space Storage location?

Find an Extra Space Storage facility near you by typing your city name or zip code in the search bar below or on our home page. View nearby facilities sorted by price or distance, and filter by unit size, features, or vehicle storage options.

Learn more about finding storage locations

How to rent a storage unit?

To rent a storage unit, start by finding a nearby Extra Space Storage location online, then choose the unit size and amenities that fit your needs. From there, you can reserve in person, over the phone, or complete the rental process online in a matter of minutes.

Learn more about renting a storage unit

Pricing & Promotions

Does Extra Space Storage offer a military discount?

Select Extra Space Storage facilities near military bases offer active-duty service members a 5% discount on storage units. Not all locations offer this discount, so contact your local facility manager to confirm availability and learn how to complete the verification process using valid military ID.

Learn more about military discounts

Does Extra Space Storage offer one month free storage?

Many Extra Space Storage facilities offer first month free storage promotions as move-in specials, though availability varies by location. To claim this deal, reserve your unit online, in person, or by phone and select the promotion if available. Standard monthly rates apply after the first month.

Learn more about free month promotions

How can I find the best deal on a storage unit?

To find the best deal on a storage unit, determine the exact size you need, compare prices online across facilities, book online for better rates, and ask about new customer discounts—while also making sure the facility has the security features you're looking for.

Learn more about finding storage deals

Do you offer self storage sales and promotions?

Yes, Extra Space Storage offers great self storage deals! Some facilities offer first month free or first month half-off promotions when you rent a storage unit. We also have military discounts available at select locations.

Learn more about storage promotions

Presidents Day Sale! Save Up To 50% on a Storage Unit

Presidents Day Sale! Save Up To 50% on a Storage Unit

Rent online by 2/20 & save up to 50% off on a storage unit. Savings reflected in rates.

Rent online by 2/20 & save up to 50% off on a storage unit. Savings reflected in rates.

Facility Unit Amenities

Are there recycling containers available?

Extra Space Storage facilities do not offer on-site recycling containers. For recycling needs after your move, you can utilize local recycling centers, community curbside programs, junk removal services, or consider donating items in good condition.

Learn more about recycling options

Do Extra Space Storage facilities have a dumpster?

Extra Space Storage facilities do not have on-site dumpsters available for customer use. Contact your local Extra Space Storage location for more information on nearby disposal sites or check with local waste management services for curbside bulk pickup options.

Learn more about dumpster availability at Extra Space Storage facilities

Do Extra Space Storage facilities have bathrooms?

Extra Space Storage locations have on-site restrooms primarily for customer use, though availability and hours vary by location. Individual storage units do not have bathrooms, but facilities may have restrooms available during business hours in communal areas like the front office. Contact your nearest location to confirm specific restroom access and policies.

Learn more about facility bathrooms

Do storage units have power outlets and electricity?

Some Extra Space Storage units have power outlets and electricity, though availability varies by facility. Contact the facility manager to confirm if your desired unit has electrical access for charging batteries, powering dehumidifiers, or testing equipment.

Learn more about electricity in storage units

Do storage units have wifi?

Some Extra Space Storage facilities offer on-site WiFi, though availability varies by location. WiFi allows you to connect security cameras in your unit, manage business inventory listings, or make storage payments from your phone. Contact your facility manager to verify availability.

Learn more about WiFi availability

Storage Unit Security

Do storage units come with alarms?

Select Extra Space Storage facilities offer alarm systems on individual units that trigger when unauthorized entry is attempted.

Learn more about alarmed storage units

Do storage facilities stay lit at night?

Extra Space Storage facilities maintain lighting during all access hours, with most locations using motion-activated lights in storage areas and continuous lighting in common areas.

Learn more about facility lighting

How secure is self storage?

Extra Space Storage facilities use security features like video surveillance, electronic gate access, on-site managers, and individually-alarmed units at select locations.

Learn more about storage security measures

What is the best lock for a storage unit?

Disc locks are recommended for storage units because their circular design and enclosed shackle make them harder to cut than standard padlocks.

Learn more about the best locks for a storage unit

What Can I Store

Can I store electronics in a storage unit?

Yes, you can safely store electronics in a climate-controlled storage unit, which maintains consistent temperature and humidity levels to prevent damage.

Learn more about storing electronics

Can I store food in a storage unit?

No, you cannot store food in a storage unit. Storing food or spices of any kind in a storage unit is prohibited since they can attract pests like insects or rodents.

Learn more about food storage restrictions

Can I store propane in a storage unit?

Propane tanks are strictly prohibited in storage units due to fire and explosion hazards in enclosed spaces.

Learn more about propane storage restrictions

Can you store a jet ski in a storage unit?

Yes, you can store a jet ski in either an enclosed vehicle storage unit or outdoor parking space, with most facilities requiring registration and insurance.

Learn more about jet ski storage

Can you store an ATV in a storage unit?

Yes, you can store ATVs in 10x10 or 10x15 drive-up storage units, with climate-controlled options providing the best protection.

Learn more about ATV storage

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