Q: What payment options are available?

Pay your monthly bill online through <a href="https://login.extraspace.com/productionexrb2c.onmicrosoft.com/b2c_1a_signinsignup/oauth2/v2.0/authorize?client_id=1a37cb9d-856a-4c61-9642-17a9c4f30e7f&scope=https%3A%2F%2Fprod.b2c.extraspace.com%2Fapi%2Fread%20https%3A%2F%2Fprod.b2c.extraspace.com%2Fapi%2Fwrite%20openid%20profile%20offline_access&redirect_uri=https%3A%2F%2Fmyaccount.extraspace.com&client-request-id=019bdc6d-8861-7458-b7ce-f77c8d8fe8f7&response_mode=fragment&response_type=code&x-client-SKU=msal.js.browser&x-client-VER=4.5.1&client_info=1&code_challenge=dAwt74JYUIg3C7pS0BywxlHKsMPwpOo66NyLFkfr_Wc&code_challenge_method=S256&nonce=019bdc6d-8861-7941-ae33-0ab44338bef3&state=eyJpZCI6IjAxOWJkYzZkLTg4NjEtNzNhMy05ZDcyLTFkYjYwYjkxNzA5NiIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D">My Account , by phone at 888-STORAGE , by mail, or in-store with cash, check, or credit card. Automatic monthly withdrawals from your credit card or checking account are also available. Learn more about available payment options

Question 1

What payment options are available?

Accepted Answer

Pay your monthly bill online through My Account, by phone at 888-STORAGE, by mail, or in-store with cash, check, or credit card. Automatic monthly withdrawals from your credit card or checking account are also available.

Learn more about available payment options

Question 2

Can I pay my bills online?

Accepted Answer

Yes, you can pay your bills online through the My Account section. One-time payments and automatic recurring payments are both available options.

Learn more about paying your bill online

Question 3

Are there additional fees included with my monthly rate?

Accepted Answer

No—monthly rent and taxes are your only recurring costs, plus a one-time set-up fee. You'll also need a lock and insurance, which you can buy from a third party or purchase through Extra Space Storage.

Learn more about additional storage unit fees

Question 4

How do I set up automatic payment?

Accepted Answer

Set up automatic payments by completing an Easy Pay form at your facility or through your online account. In My Account, click "Pay Online," select the "Easy Pay" tab, and follow the three-step process.

Learn more about setting up automatic payment

Question 5

What happens if I’m late making a payment?

Accepted Answer

Late fees are charged 5 days after a missed payment due date and cannot be waived. Until you pay the full balance, your gate access will be removed and your unit over-locked to prevent entry.

Learn more about late payment consequences

Question 6

Will I be notified if my autopay fails?

Accepted Answer

The system attempts payment for three days before disabling your card, and you'll receive notification the next day if enrolled in alerts. Update your payment method within 5 days of the due date to avoid late fees.

Learn more about autopay failure notifications

Question 7

How can I pay for my storage unit?

Accepted Answer

You can pay for your storage unit in person at your facility, over the phone with customer service, by mail, or online through My Account.

Learn more about payment options

Question 8

How long after my account is delinquent will my belongings go to auction?

Accepted Answer

The time before a past-due account goes to auction varies by state law. Contact your facility manager if a payment is late—Extra Space Storage will provide written notice and facility managers often attempt phone contact before the auction process.

Learn more about delinquent accounts and auctions

Question 9

What happens if my belongings go to auction?

Accepted Answer

Once the unit is sold, proceeds are applied to your outstanding balance. If proceeds exceed the amount due, you'll receive a check for the difference; if they're lower, the account will be sent to collections.

Learn more about storage unit auctions

Question 10

How can I change my email options?

Accepted Answer

To start receiving emails from Extra Space Storage, you can add your email to your online account or sign up at a local facility office. To unsubscribe from emails, click the opt-out link at the bottom of any email.

Learn more about changing your email options

Question 11

What can I do with my account portal?

Accepted Answer

My Account gives you 24/7 access to manage your storage rental online, including finding gate codes, making one-time payments, enrolling in autopay, and updating contact information. This free portal also provides facility contact details whenever you need them.

Learn more about My Account portal features

Question 12

How do I update my information on my account?

Accepted Answer

Update your account information by logging into My Account or registering if you're a first-time user. You can also call 888-523-0682 or email customerservice@extraspace.com with your details and requested changes.

Learn more about updating your account information

Question 13

What happens if somebody steals from my storage unit?

Accepted Answer

Contact your facility manager immediately if theft occurs. They'll address the incident and involve law enforcement as needed.

Learn more about storage unit theft procedures

Question 14

What should I do if I can’t sign into the website?

Accepted Answer

Verify you've selected the correct state and facility, ensure cookies are enabled, and check your browser's text encoding is set to Western or UTF-8. If issues persist, contact customerhelp@extraspace.com or call 888-609-8483.

Learn more about website sign-in issues

Question 15

What if I forget my access code or key?

Accepted Answer

Your access code is available in My Account or the Extra Space Storage mobile app. For lost or forgotten key fobs, contact your facility manager for assistance.

Learn more about forgotten access codes or keys

Question 16

What to do if I'm having issues with a gate?

Accepted Answer

First verify your access code in My Account or the Extra Space Storage app, as incorrect codes are the most common issue. If problems persist, contact your facility's management team with your account details at the ready.

Learn more about gate access issues

Question 17

Where can I find my gate code?

Accepted Answer

Access your gate code by logging into My Account or the Extra Space Storage mobile app. Your code is displayed on the homepage of both the app and online portal.

Learn more about finding your gate code

Question 18

How do I report maintenance issues?

Accepted Answer

During office hours, report the issue to the facility manager immediately. After office hours, contact our National Sales Center at 888-STORAGE to report it.

Learn more about reporting maintenance issues

Question 19

How do I use the Extra Space Storage mobile app?

Accepted Answer

First, rent a storage unit through Rapid Rental, then download the Extra Space Storage app and log in with the same email. Access your gate code directly from the app, or unlock Bluetooth-enabled gates using digital access.

Learn more about using the mobile app

Question 20

Is Extra Space Storage customer service available by phone or online chat on holidays?

Accepted Answer

Extra Space Storage's customer service line, (888)-609-8483, operates daily from 4 a.m. to 11 p.m. MST, as does online chat. On some holidays, hours are reduced, and on others, service may be unavailable entirely.

Learn more about holiday customer service availability

Question 21

Does Extra Space Storage offer customer support in multiple languages or regions?

Accepted Answer

Certain Extra Space Storage facilities have staff fluent in Spanish and Tagalog—contact us to check availability. Website and account access is restricted to the U.S., but you can manage your account by calling (888)-609-8483, setting up Easy Pay, or contacting your facility manager.

Learn more about multilingual customer support

Question 22

What can I do at a kiosk?

Accepted Answer

With kiosks at Extra Space Storage, you can rent or reserve a storage unit, access your unit after business hours, pay your bills, and receive quick answers to frequently asked questions.

Learn more about kiosk features

Question 23

Why can't I access my account outside of the U.S.?

Accepted Answer

For security, website access is restricted outside the U.S. You can make payments by calling 877-842-8740 or set up Easy Pay with help from your facility manager.

Learn more about account access restrictions

Question 24

What happens if I leave items in my storage unit?

Accepted Answer

Items left in a storage unit after move-out or non-payment will be auctioned according to state law timelines if not retrieved. Auction proceeds go toward your balance, with any excess refunded to you or shortfalls sent to collections.

Learn more about leaving items in storage units

Question 25

What’s the process for moving out?

Accepted Answer

Give 15 days written or 10 days verbal notice before your move-out date. On move-out day, empty your unit completely, remove your lock, and have the facility manager inspect the unit.

Learn more about the move-out process

Question 26

How much notice is required to move out?

Accepted Answer

10 days verbal notice or 15 days written notice is required before moving out.

Learn more about move-out notice requirements

Question 27

What do I need to move out?

Accepted Answer

On your scheduled move-out day, empty your unit completely, remove your lock, and have the facility manager inspect the unit.

Learn more about move-out requirements

Frequently Asked Questions

Current Customers

Making a Payment

Updating Account Info

Troubleshooting

Moving Out