Current Customer FAQs

Yes, paying your bill online is available through the “My Account” section. You can make one-time online payments or set up recurring payments.

Learn more about online bill payment options

You can set up automatic payments at any time by completing an easy pay form at your facility or by following these instructions to set it up through your online account:

1. Sign in to your account.
2. Click the “Pay Online” link located on the left side of the “My Account” section.
3. Click on the tab labeled “Easy Pay” and complete the three-step process.
4. Once finished, submit by clicking on “Start Easy Pay.”

Learn more about setting up automatic payments for your storage unit

Your monthly rent is due on the same day each month (the anniversary date of the rental). A late fee may be issued if the payment is not made by 10pm MST on the 5th day past the due date. The late fee assessed varies by state according to local self storage law; the grace period for a past-due payment can also vary by state. For further details, please refer to your lease or contact your storage facility. Late fees cannot be waived, and the full balance must be paid immediately to avoid foreclosure.

Learn about late payment consequences

The length of time for a past-due account to be placed in auction varies by state law. We recommend that you contact the facility manager to discuss your account as soon as possible if your payment is late. Extra Space Storage will provide written notice to your email address or physical address listed on your account, again depending on state law.

Learn more about the auction timeline for delinquent accounts

Once the unit is sold, the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a check for the difference will be sent to the person leasing the storage unit. If the proceeds are lower than the outstanding balance, the account will be sent to collections.

Learn more about the auction process for stored belongings

To make managing your account as easy as possible, we offer a free self-management portal called ‘My Account”. With My Account, you have 24/7 access to your account. This means you can find your gate access code, make payments online any time or enroll in easy pay, find your facility contact information, and update your contact information.

Learn more about the features and capabilities of the My Account portal

You should be able to update your account by clicking in the upper right-hand corner of our website. If this still does not work, you can send your information (name, facility, what needs to be changed, and updated information) to social@extraspace.com.

Learn more about updating your account information

To receive email from us, just make sure your account has your email associated with it. You can do this online or through personnel at your storage facility. To stop receiving email, there’s an option at the bottom of every email you receive from us allowing you to “opt-out” of emails. Just follow the links to unsubscribe, and you’ll stop receiving email from us.

Learn more about modifying your email preferences

You’ll need to contact your storage facility to cancel your insurance. This is not something you can do online from the “My Account” section.

Learn more about canceling insurance online

If someone steals items from your storage unit, contact the facility manager immediately. Your manager will work to address the incident and involve law enforcement where necessary.

Learn more about the actions to take if theft occurs in your storage unit

With kiosks at Extra Space Storage, you can rent or reserve a storage unit, access your storage unit after general business hours, receive quick answers to frequently asked questions, pay your bills, and more.

Learn more about the services available at our kiosk

First, make sure you have selected the correct state and facility where your rental unit is located. The state and facility you select must match your email and password on file to sign in.
Another possibility is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).

A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at customerhelp@extraspace.com or by calling 888-609-8483.

Learn more about troubleshooting website login issues

Due to security concerns, we have restricted our website from some countries outside the U.S. We apologize for this inconvenience. We do offer payment over the phone by calling 877-842-8740, or you can set up easy pay. Your facility manager can also help you set up easy pay.

Learn more about account access restrictions outside the U.S.

If you forget your access code, you should be able to find it through My Account. If you forget or lose your key fob, please reach out to your facility manager.

Learn more about what to do if you forget your access code or key

During office hours, please report the issue to the facility manager immediately. If you notice the issue after office hours, please contact our National Sales Center at 888-STORAGE to report it.

Learn more about reporting maintenance problems

If you leave items in your storage unit after moving out or stopping payment, please contact the facility manager to retrieve your belongings. If you do not remove your items, the storage unit will eventually go to auction. The length of time for past-due accounts to be placed in auction varies by state law.

Learn more about the consequences of leaving items in your storage unit

Before moving out, you must provide the facility manager with written notice at least 15 days or verbal notice at least 10 days before you intend to leave. On your scheduled move-out day, make sure your unit is completely empty, your lock has been removed, and the facility manager has inspected the unit.

Learn more about the move-out process

We require ten days verbal OR 15 days written notice before vacating.

Learn more about the notice period for moving out

On your scheduled move-out day, make sure the unit is completely empty, your lock has been removed, and the facility manager has inspected the unit.

Learn more about the requirements for moving out