
Frequently Asked Questions
Current Customer FAQs
Making a Payment
Can I pay my bills online?
Yes, paying your bill online is available through the “My Account” section. You can make one-time online payments or set up recurring payments.
How do I set up automatic payment?
- Sign in to your account.
- Click the “Pay Online” link located on the left side of the “My Account” section.
- Click on the tab labeled “Easy Pay” and complete the three-step process.
- Once finished, submit by clicking on “Start Easy Pay.”
Learn more about setting up automatic payments for your storage unit
What happens if I’m late making a payment?
How long after my account is delinquent will my belongings go to auction?
Learn more about the auction timeline for delinquent accounts
What happens if my belongings go to auction?
Updating Account Info
What can I do with the My Account portal?
Learn more about the features and capabilities of the My Account portal
How do I update my information on my account?
You should be able to update your account by clicking in the upper right-hand corner of our website. If this still does not work, you can send your information (name, facility, what needs to be changed, and updated information) to social@extraspace.com.
How can I change my email options?
Can I cancel my insurance online?
You’ll need to contact your storage facility to cancel your insurance. This is not something you can do online from the “My Account” section.
Troubleshooting
What happens if somebody steals from my storage unit?
Learn more about the actions to take if theft occurs in your storage unit
What can I do at a kiosk?
What should I do if I can’t sign into the website?
First, make sure you have selected the correct state and facility where your rental unit is located. The state and facility you select must match your email and password on file to sign in.
Another possibility is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).
A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at customerhelp@extraspace.com or by calling 888-609-8483.
Why can’t I access my account outside of the U.S.?
Due to security concerns, we have restricted our website from some countries outside the U.S. We apologize for this inconvenience. We do offer payment over the phone by calling 877-842-8740, or you can set up easy pay. Your facility manager can also help you set up easy pay.
Learn more about account access restrictions outside the U.S.
What if I forget my access code or key?
If you forget your access code, you should be able to find it through My Account. If you forget or lose your key fob, please reach out to your facility manager.
Learn more about what to do if you forget your access code or key
How do I report maintenance issues?
During office hours, please report the issue to the facility manager immediately. If you notice the issue after office hours, please contact our National Sales Center at 888-STORAGE to report it.
Moving Out
What happens if I leave items in my storage unit?
Learn more about the consequences of leaving items in your storage unit