Frequently Asked Questions
Current Customer FAQs
Making a Payment
Can I pay my bills online?
How do I set up automatic payment?
- Sign in to your account.
- Click the “Pay Online” link located on the left side of the “My Account” section.
- Click on the tab labeled “Easy Pay” and complete the three-step process.
- Once finished, submit by clicking on “Start Easy Pay.”
What happens if I’m late making a payment?
How long after my account is delinquent will my belongings go to auction?
What happens if my belongings go to auction?
Updating Account Info
What can I do with the My Account portal?
How do I update my information on my account?
You should be able to update your account by clicking in the upper right-hand corner of our website. If this still does not work, you can send your information (name, facility, what needs to be changed, and updated information) to email@example.com.
How can I change my email options?
What happens if somebody steals from my storage unit?
What can I do at a kiosk?
What should I do if I can’t sign into the website?
First, make sure you have selected the correct state and facility where your rental unit is located. The state and facility you select must match your email and password on file to sign in.
Another possibility is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).
A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at firstname.lastname@example.org or by calling 888-609-8483.
Why can’t I access my account outside of the U.S.?
Due to security concerns, we have restricted our website from some countries outside the U.S. We apologize for this inconvenience. We do offer payment over the phone by calling 877-842-8740, or you can set up easy pay. Your facility manager can also help you set up easy pay.
What if I forget my access code or key?
If you forget your access code, you should be able to find it through My Account. If you forget or lose your key fob, please reach out to your facility manager.