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Frequently Asked Questions

What should I do if I can't sign into the website?

First, make sure you have selected the correct state and facility where your rental unit is located. The state and facility you select must match your email and password on file to sign in.

Another possibility is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).Sometimes, the login page will not display correctly if your browser isn’t set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the “View” menu and selecting “Encoding” or “Text Encoding,” followed by “Default” or “Automatic.” If this doesn’t solve the problem, select either “UTF-8” or Western text encoding.

A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at customerhelp@extraspace.com or by calling 888-609-8483.