The length of time for a past-due account to be placed in auction varies by state law. We recommend that you contact the facility manager to discuss your account as soon as possible if your payment is late. Extra Space Storage will provide written notice to your email address or physical address listed on your account, again depending on state law. Additionally, facility managers frequently try to contact any customer in default by phone prior to an auction process. As a customer, it’s your responsibility to make sure we have accurate, up-to-date contact information associated with your account and to pay your bill on time.