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Frequently Asked Questions

What happens if I'm late making a payment?

Your monthly rent is due on the same day each month (the anniversary date of the rental). A late fee may be issued if the payment is not made by 10pm MST on the 5th day past the due date. The late fee assessed varies by state according to local self storage law; the grace period for a past-due payment can also vary by state. For further details, please refer to your lease or contact your storage facility.

Late fees cannot be waived, and the full balance must be paid immediately to avoid foreclosure. No partial payments are accepted. Please also note that until your account is paid in full, access to your unit may be denied, your gate code access is removed, and your unit will be over-locked. The late fees assessed vary according to state laws.