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Frequently Asked Questions

    Moving into Your Storage unit Frequently Asked Questions

    Find answers about reserving a unit, lease terms, insurance requirements, and what to expect on move-in day. From online reservations and rental requirements to accessing your unit and storage best practices, we've covered the key questions about getting started with your storage unit.

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    Reserving a Unit

    Promotions, online reservations, kiosk rentals, & what you need to rent a unit.

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    Self Storage Leases

    Learn about lease terms, and rental periods like month-to-month vs. long-term storage.

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    Self Storage Insurance

    Storage unit insurance, Customer Protection Plan coverage, homeowner policy options, and how to update your coverage.

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    Move-In Day

    Get help with facility access, move-in truck availability, purchasing supplies, lock requirements, and using dollies or carts.

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    How To Store

    Get tips on the best way to store your items and keep them safe inside your storage unit.

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    Reserving a Storage Unit

    Can I Rent a Storage Unit Online?

    Extra Space Storage offers online rentals through Rapid Rental, letting you secure a unit from any location.

    Learn more about renting storage units online

    Can I Rent a Storage Unit Over the Phone?

    Yes, Extra Space Storage allows phone reservations for storage units. Our team members are available to assist and answer questions throughout the rental process.

    Learn more about renting storage units over the phone

    How Far in Advance Can I Reserve a Storage Unit?

    We allow storage units to be booked up to 14 days in advance.

    Learn more about the advance reservation window for storage units

    What Do You Need to Rent a Storage Unit?

    You'll need a government-issued ID to rent a storage unit, plus a credit card if choosing the easy pay option for convenient automatic payments.

    Learn more about rental requirements

    How Do I Cancel My Extra Space Storage Rental?

    Cancel your Extra Space Storage rental by contacting your facility manager verbally—in person or by phone during office hours—or through written notice.

    Learn more about canceling your storage rental

    Additional Reserving a Storage Unit FAQs

    Self Storage Leases

    Are Storage Units Month to Month?

    Storage units at Extra Space Storage are available on a flexible month-to-month basis, with the option to prepay up to six months of rent. This flexibility allows you to rent self storage for as short or long as needed for your situation.

    Learn more about month-to-month storage options

    Are Long-Term Storage Solutions Offered?

    Yes, Extra Space Storage offers long-term self storage with flexible month-to-month rentals or prepayment options up to six months. Whether you're moving, renovating, storing a vehicle, or experiencing a life transition, we have solutions to fit your needs.

    Learn more about long-term storage solutions

    Is My Price Guaranteed for as Long as I Rent?

    Your original monthly rate isn't guaranteed for the life of your rental, as Extra Space Storage periodically adjusts rates to maintain quality service and secure facilities.

    Learn more about pricing guarantees

    What Are the Terms of a Lease?

    Month-to-month rentals require payments on your rental anniversary date, however, there are options to prepay up to six months. When vacating, provide 10 days verbal or 15 days written notice.

    Learn more about lease terms

    Need More Space at Home?

    Need More Space at Home?

    Find and compare local storage units, explore sizes and amenities, and reserve online in minutes.

    Find and compare local storage units, explore sizes and amenities, and reserve online in minutes.

    Self Storage Insurance

    How Do I Increase Insurance on My Storage Unit?

    To increase storage unit insurance, contact your homeowners or renters insurance provider to modify your policy, or reach out to your facility manager if using insurance through Extra Space Storage.

    Learn more about increasing storage unit insurance

    Will Homeowners or Renters Insurance Cover Storage Units?

    Homeowners and renters insurance may cover stored items but typically limit off-premises coverage to 10% of your policy's total. Storage insurance through Extra Space Storage covers your entire unit and items in transit near the facility.

    Learn more about insurance coverage for storage units

    How Do I File an Insurance Claim if Something is Damaged or Stolen?

    To file a claim, immediately notify your facility manager, photograph damage and unit number, and create an itemized inventory with values and proof of ownership. For Customer Protection Plans, file at www.cppclaims.com; for homeowners or renters insurance, contact your provider directly.

    Learn more about filing insurance claims

    Am I Required to Purchase Insurance on my Storage Unit?

    Insurance isn't required if your existing homeowners or renters insurance covers self storage use. If you don't have coverage through an existing policy, you'll need to purchase storage unit insurance through Extra Space Storage upon reservation.

    Learn more about storage unit insurance requirements

    Does a Car in Storage Need Insurance?

    Yes, all vehicles at Extra Space Storage require registration and auto insurance. Customer Protection Plans can cover vehicles stored inside units if policy limits match the vehicle's value.

    Learn more about vehicle storage insurance requirements

    What Does the Customer Protection Plan Cover?

    The Customer Protection Plan covers belongings stored inside a rented storage unit under a valid rental agreement. Covered causes of loss include but are not limited to burglary, water damage, vandalism, fire or lightning, and damage from rodents or insects (coverage is void if food is stored in the unit). For full details, refer to your Certificate of Insurance or contact Brown & Brown at cpp@bbrown.com.

    Additional Self Storage Insurance FAQs

    Move-In Day

    What Do I Need to Have the Day I Move In?

    On move-in day, bring proof of insurance if using your own policy and a lock for your unit. If you forget these items or need boxes and packing supplies, they're available for purchase at the facility.

    Learn more about move-in requirements

    Do Extra Space Storage Facilities Have Carts, Dollies, or Hand Trucks to Help Move Heavy Items?

    Most Extra Space Storage facilities with indoor hallway-access units provide complimentary moving carts, dollies, and hand trucks that customers can request from the facility manager.

    Learn more about moving equipment availability

    How To Get Gate Access

    Gate access instructions are provided after completing paperwork and payment, and codes are available through the My Account portal. Enter your code at the facility keypad or use the app for Bluetooth-enabled gates.

    Learn more about getting gate access

    Can I Move My Storage Unit?

    You can switch to a different unit at your Extra Space Storage facility by contacting the manager, who will help coordinate the transfer for you.

    Learn more about moving storage units

    What Should I Expect When I Arrive at the Facility for the First Time?

    If you rented online, you can access your unit immediately with your gate code. Store managers are available during office hours to answer questions or help complete reservations if needed.

    Learn more about your first facility visit

    Do I Need My Own Lock When Renting a Storage Unit?

    You'll need to provide your own lock for your Extra Space Storage unit, either by bringing one or purchasing a cylinder or disc lock at the facility.

    Learn more about the use of locks for your storage unit

    Additional Move-In Day FAQs

    How to Store

    How to Organize a Storage Locker

    Organize your storage locker by grouping similar items in clearly labeled, sturdy boxes, placing heavier boxes on bottom and frequently used items in front. Create an inventory list to track contents efficiently.

    Learn more about organizing storage lockers

    How to Pack a Self Storage Unit

    Pack your storage unit effectively by creating an inventory, cleaning items, and using bins with heavier items on bottom and fragile ones on top. Keep frequently-used belongings near the front with a clear walking path for access.

    Learn more about packing storage units

    How to Store Clothes Long Term

    Store clothes long-term by cleaning them first, then using garment bags, vacuum-seal bags, or plastic bins with silica gel packets and acid-free paper to prevent damage.

    Learn more about storing clothes long-term

    How to Pack for Long Term Storage

    Pack for long-term storage by ensuring items are clean and dry, with sensitive belongings like antiques and art requiring climate-controlled units to prevent temperature and humidity damage.

    Learn more about packing for long-term storage

    How To Store Valuable Items in a Storage Unit

    Store valuables by selecting an appropriately-sized unit (like 5x5, 5x10, or 10x10), using climate control for temperature-sensitive items, and packing carefully with sturdy boxes and protective materials. Create a detailed inventory with photos for insurance purposes.

    Learn more about storing valuable items

    Can't find what you need? Check out our other covered topics:

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    Self Storage FAQ

    Pricing & Promotions
    Facility & Unit Amenities
    Storage Unit Security
    What Can I Store
    See all Questions
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    How to Choose a Storage Unit

    Storage Unit Size FAQ
    Storage Unit Type FAQ
    Vehicle Storage Unit FAQ
    Business Storage Unit FAQ
    See All Questions
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    Current Customer FAQs

    Payment Options FAQ
    Account Update FAQ
    Storage Troubleshooting FAQ
    Moving Out FAQ
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    Company Information

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    Learn More About Extra Space Storage

    Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 4,000 self storage properties in 43 states, and Washington, D.C. The Company's stores comprise approximately 2.5 million storage units and over 280 million square feet of rentable space, offering customers a wide selection of affordable and conveniently located and secure storage solutions across the country, including personal storage, boat storage, RV storage and business storage. We are committed to being the most convenient, secure, and professional storage solution in your neighborhood. And it is this commitment which has enabled Extra Space Storage to become the largest storage units operator in the U.S. with over 4,000 properties across the country.

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