Frequently Asked Questions
FAQs About Renting & Moving into Storage
Reserving a Storage Unit
Do you offer self storage sales and promotions?
Why are you adding kiosks to your stores?
Do you have kiosks at every location?
Can I complete my rental with a store manager after starting at a kiosk?
Can I lease more than one storage unit at a time?
Can I rent a storage unit under my business name?
What are the different timeline options for renting a storage unit?
Do I get a move-in truck with my rental?
How do I unreserve a storage unit?
I rented the wrong storage unit. What do I do?
Can I rent a storage unit online?
Can I rent a storage unit over the phone?
How do I cancel my reservation?
How far in advance can I reserve a storage unit?
What do you need to rent a storage unit?
Self Storage Leases
Do you allow 18-wheelers in vehicle storage?
How can I pay for my storage unit?
You can pay for your storage unit in person at your Extra Space Storage facility, over the phone with our customer service team, by mail, or online through My Account.
Are storage units month to month?
Are long-term storage solutions offered?
Is my price guaranteed for as long as I rent?
What are the terms of a lease?
What payment options are available?
Extra Space Storage strives to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made in store, online, by phone (888-STORAGE), or by mailing us a check. In-store payments can be made with cash, check, or credit card. We can help you set up automatically withdrawn payments each month from your credit card or checking account. Payments can be made online in the “My Account” section.
Self Storage Insurance
Do you offer earthquake insurance?
How do I increase insurance on my storage unit?
If you need to increase insurance on your storage unit, reach out to your insurance company. If you are using homeowners or renters insurance to cover your stored belongings, you will need to submit a change of policy to your company. If you’re using insurance through Extra Space Storage, contact your facility manager to discuss changing your insurance policy.