FAQ Hero With Search

Frequently Asked Questions

How do I unreserve a storage unit?

If you reserved a storage unit that you no longer need, please contact your Extra Space Storage facility manager to cancel your reservation. For any additional assistance, reach out to our customer service team.

Storage experts at your fingertips

Speak With An Expert
Expert help, 7 days a week

Choose the option below that best works for you.

  • Call Now

    Speak with a storage expert for complex questions or same-day reservations.

    Please try again M-W, 8am-9pm

    Our team is offline right now. Available M-W, 8am-9pm.

  • Start Chat

    Chat with an expert

    Get a real person on chat. Best for quick questions and unit comparisons.

    Live chat is currently unavailable
  • Ask Boxy AI

    Ask our AI

    Get instant answers on unit sizes, pricing and availability, any time day or night.

    Available 24/7
    ASK BOXY