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Frequently Asked Questions

    How Do I Cancel My Extra Space Storage Rental?

    You can cancel your Extra Space Storage unit rental by contacting the facility manager where you rented your storage unit. You may contact the manager verbally or give them written notice. If you want to let your manager know verbally, look up the office hours to reach them in person or by phone.

    What Is Extra Space Storage's Cancellation Policy?

    You must give the facility manager notice verbally 10 days before you move out, or 15 days before you move out with a written notice. On your move-out day, make sure your unit is empty, your lock is removed, and you let your facility's manager inspect the unit.

    How Do I Unreserve a Storage Unit?

    If you reserved a storage unit that you no longer need, please contact your Extra Space Storage facility manager to cancel your reservation. For any additional assistance, reach out to our customer service team.

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    Learn More About Extra Space Storage

    Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 4,200 self storage properties in 42 states, and Washington, D.C. The Company's stores comprise approximately 2.5 million storage units and over 280 million square feet of rentable space, offering customers a wide selection of affordable and conveniently located and secure storage solutions across the country, including personal storage, boat storage, RV storage and business storage. We are committed to being the most convenient, secure, and professional storage solution in your neighborhood. And it is this commitment which has enabled Extra Space Storage to become the largest storage units operator in the U.S. with over 4,200 properties across the country.

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