Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Andrea LaRue as the August 2023 recipient.
Andrea LaRue is dedicated to ensuring her customers are well-informed and cared for. Her leader often says that Andrea has “never met a stranger” because she treats everyone as if they were a close friend. Just as she’d keep a friend in the loop, Andrea understands the importance of keeping customers updated and informed to foster trust and loyalty. It’s evident that Andrea embodies our customer care principles of Care, Appreciate, and Inform.
“Andrea Larue is a great businesswoman. She met my needs and the needs of Extra Space. She told me that her location is a test store that offers a four-month prepayment special. Although I had been considering renting a storage space with another vendor, Andrea’s information prompted me to rent with Extra Space—and I really appreciate that she told me!”
-Extra Space Storage Customer
“Andrea has been with Extra Space for about three years and continues to grow as a professional and as a leader. She serves our internal and external customers equally well. Andrea lives to serve and goes out of her way to manage problems and resolve issues with a smile. She is a great manager, a strong District Team Lead, and an even better human being. Thank you, Andrea!”
-Herb Dierking, Extra Space Storage District Manager
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.
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