Extra Space Storage Recognizes Joe Linares and Jasmine Vecchione with Customer Care Award

Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Joe Linares and Jasmine Vecchione as the November 2023 recipients!

Joe Linares, Store Manager

Store Manager Joe Linares has garnered high praise for his exceptional customer service skills and dedication. Customers appreciate his proactive approach, as he reaches out promptly and ensures a smooth process—even on busy days. His ability to explain details clearly and assist with logistics like document signing and gate code usage demonstrates his professionalism and knowledge. Joe’s efforts in winning over even the most challenging customers and going the extra mile to secure business highlight his exceptional role in representing Extra Space Storage.

“I want to compliment the manager, Joe, in Irvine, CA. I reserved my units online and the following morning, Joe reached out to me. I missed his initial call, so I sent him a message. It was on a Saturday, which I can tell is a very busy day for a one-person crew, however, Joe made a special effort to call me back. He explained all the details of my rental, walked me through signing the documents online, and helped me to understand how to enter the property using my gate code, since I have more than one unit, and he helped set everything up for me. He is professional, knowledgeable, courteous, and exhibits great patience. I look forward to the rental experience with Extra Space Storage. Thank you, Joe!”

-Extra Space Storage Customer

“From Joe’s first day, he has shown a passion and commitment to customer service and a dedication to providing a great storage experience. He does an amazing job building rapport, listening to our customers’ needs, and providing specific solutions, which has resulted in countless positive customer experiences. Through his caring words and actions, Joe has won over even the most difficult customers. He is willing to take the extra steps needed to earn a customer’s business by showing them that Extra Space Storage is the best in the industry! Joe, thank you for your dedication to providing an exceptional customer experience and being an amazing representative of our company.”

-Brian Kim, Extra Space Storage District Manager

Jasmine Vecchione, Customer Service Representative

Customer Service Representative Jasmine Vecchione is highly regarded for her positive impact and exceptional customer service. Customers find her to be a beacon of positivity, especially in stressful situations. Her positive nature and ability to transform a dreaded phone call into a reassuring and pleasant experience is greatly appreciated by customers, leaders, and teammates alike.

“Jasmine was a pleasure to speak with. She provided a positive human interaction during a stressful situation. I can’t say enough great things about my short call with her. I was honestly dreading it, and she made everything okay. It was much appreciated, Jasmine!”

-Extra Space Storage Customer

“Jasmine has a great attitude, and she is always positive. She prioritizes her customers’ best interests, demonstrates a commitment to active listening, and assists her customers to the best of her abilities. Her positive outlook and attitude shine over the phone.”

-Drew Reich, National Solutions Center Team Lead

Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.

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