Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Angie Briles and Donald Allen as the January 2024 recipients.

Angie Briles, Assistant Store Manager

Assistant Store Manager Angie Briles exemplifies a commitment to delivering the highest level of care to our valued customers. We understand that moving can be a stressful experience, and it’s not uncommon for customers to realize they need more space than initially anticipated. Angie’s dedication to finding a solution for this customer’s needs is truly appreciated.

“Angie was very helpful and polite to me on the phone and helped me organize my booking the same day I needed it, which helped me, as I had movers ready to move items in that day and needed the space ASAP. She helped me get a second unit directly across from my first unit. It perfectly fits what I needed to go in there, and I appreciate that the two units are conveniently close to each other.”

-Extra Space Storage Customer

“Angie is always looking to take care of our customers. She is positive and uplifting and works to provide a great customer experience.”

-Kent McKenzie, Extra Space Storage District Manager

Donald Allen, Inbound Sales Representative

Sales Representative Donald Allen stands out for his commitment to ensuring every customer is well-informed. He recognizes that a great storage experience begins with attention to detail, guiding customers on the right track from the start. Whether he’s explaining procedures or highlighting essential information, Donald ensures that each customer feels confident and prepared to embark on their storage journey.

“The representative was very knowledgeable and thorough. He gave clear instructions for the payment and took the time to explain how the online rental process works. He even shared the location office hours, as well as gate hours. Extra Space is fortunate to have such an excellent, service-driven professional answering calls. I don’t recall receiving such wonderful service over the phone in years.”

-Extra Space Storage Customer

“Donald is a rockstar who embodies Extra Space’s core values, with a strong emphasis on teamwork. He consistently goes above and beyond for both his customers and team members. Donald is someone on our team that we can always count on to provide valuable advice and support.”

-Rashanelle Bateman, National Solutions Center Team Lead

Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.