Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce John Dennett and Aleta Watkins as the October 2023 recipients.
Store Manager John Dennett’s ability to balance multiple customers simultaneously showcases his organizational skills and commitment to ensuring each customer receives his undivided attention. He ensures every customer has a seamless and positive experience, even during the busiest hours. These small details matter and make a lasting impression on our Customers.
“John was wonderful. Very professional and friendly. He was calm while answering all my questions during the rental process. Two other customers came in, one a bit after the other, and he acknowledged them and assured them he’d be right with them all while staying focused on me and my reservation. Very impressive.”
-Extra Space Storage Customer
“John is such a great asset to our team! He has great customer service and is always one of the first to jump in to assist teammates within our district with anything from coverage to changing a golf cart tire and more. I am so happy to have someone with his true dedication on my team!”
– Samantha Sucidlo, Extra Space Storage District Manager
Inbound Sales Representative Aleta Watkins recently joined the Extra Space team during the Life Storage merger. She has exemplified our company values through her unwavering commitment to excellence and customer satisfaction. With 13 years of experience, Aleta possesses an in-depth knowledge and understanding of the storage industry, enabling her to lead customers to solutions tailored to their needs.
“I cannot say enough about Aleta. These days, I encounter a lot of people who are not courteous and don’t seem to know what they are doing. Aleta was such a breath of fresh air. She was very knowledgeable, friendly, and respected me as a customer. She is amazing! Extra Space is very lucky to have her as an employee.”
-Extra Space Storage Customer
“We were lucky to have had Aleta join Extra Space with the Life Storage merger. She has been wonderful and positive since arriving on my team. Her 13 years of experience shows in everything she does, and she will accept nothing short of excellence from herself. She exudes the Extra Space core values!”
– Lisa Anthony, National Solutions Center Team Lead
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.
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