Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Scott Metz and Brian Hall as the December 2021 recipients.

Scott Metz, Store Manager

When searching for self storage in Warrington, PA, you won’t have to read through many reviews before coming across Scott Metz’s name, and it’s often in conjunction with words like clean and organized.

“Best experience ever with Scott! He really took the time to make sure everything was taken care of and we had a great experience. The facility is very clean and extremely organized! Definitely will be using them for any needs and referring them to everyone I know!”

Keeping our properties Extra Clean is a signature of our brand and one of the many things that help us stand out among the industry. Through connecting with our customers, we know when they mention cleanliness, they directly relate that to safety, security, and peace of mind. We are grateful for our store employees and all they do to maintain our properties.

Meeting our Extra Clean standards is critical to providing a great customer experience, and that’s why we’re proud to honor Scott Metz with this month’s award.

Brian Hall, Customer Service Representative

Brian Hall is being recognized for his ability to brighten the day of each customer he interacts with through the National Solutions Center!

“Brian was excellent! He had a great and merry spirit, which is so important during the stressful holidays. His interaction alone brightened my day! I wish they had customer service like this everywhere. Thank you, Brian, for your great service and kind heart!”

We know we are just a small blip in a customer’s life journey. Many customers come to us during stressful times in life, such as moving, a death in the family, downsizing, or financial hardships. Adding the hustle and bustle of the holidays is sure to compound any existing stress. But with team members like Brian, we know our customers will be cared for no matter what they’re going through.

Thank you, Brian Hall, for your desire to positively impact the lives of our customers!

Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team.