Every first Tuesday of October, we take a moment to appreciate those who have a gift for providing exceptional customer experiences. It’s a day where the CX community raises a toast to companies and professionals who go above and beyond to put the customer first.
At Extra Space Storage, this celebration is not just an annual event. We take pride in recognizing exceptional customer service each month through our Customer Care Award. This September, as we celebrate Customer Experience Day, we’re highlighting five standout individuals—representing our three operational regions in the U.S. and two from our National Solutions center.
Ahmed Hadi – Store Manager, East Region
“Ahmed was very friendly and professional. He thoroughly explained the process in detail and took his time. What stood out most about my experience with Ahmed was that I had an injured leg, which prevented me from walking far. He showed and rented me a unit where I only had to take a few steps to the unit. Good customer service!”
-Extra Space Storage Customer
Allie Martin – Customer Service, National Solutions Center
“Your representative, Allie, is the epitome of excellence. She provided superior customer service, and not because of the granted extension, but because of her sincere concern for this military service veteran! Her professionalism and courtesy extended to me greatly reflect the company and management, and I trust that she’ll be recognized for her excellence!”
-Extra Space Storage Customer
James Kalmanson – Store Manager, Southeast Region
“Hat’s off to the current manager, James. He has that unique quality of being able to perform in a professional manner while having empathy for his fellow humans. I was in a tight spot getting two units pared down to one, and as my wife was pretty sick, I couldn’t spend as much time working on storage as I would have liked. James was patient, helpful, compassionate, and above all, flexible. Rarely have I met someone in the service industry that exemplified so well what customer service should mean.”
-Extra Space Storage Customer
Leon Perez – Inbound Sales, National Solutions Center
“Leon was fantastic. I had a tougher experience at one of the storage locations and ultimately decided I needed to make a change that would make me more comfortable. Leon heard me, understood what I wanted to do, and made it a seamless process. I am so appreciative of him and his help! This is why I rent with Extra Space—it’s always an excellent experience.”
-Extra Space Storage Customer
Norma Hunter – Store Manager, West Region
“Norma, the manager, has been competent, efficient, and very helpful. She is always available to find solutions to fit our needs, whether it is finding a different or bigger locker, a cart, locks, or helping with codes. She is friendly, kind, and always on top of what is going on. And the whole place is so clean that it is striking. She keeps the place running well, with lots of people coming and going, complex codes, and kindness all in one! Surprising as it might be, I actually like going there. It is calming and soothing. A respite from the world!”
-Extra Space Storage Customer
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.