Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Ashanti Hawkins and Leticia Broadbent as the February 2023 recipients.
Ashanti Hawkins, Store Manager
Congratulations to Store Manager Ashanti Hawkins! At Extra Space, we know our customers often come to us for their storage needs when they are going through a life transition. It’s important that we treat customers with patience, care, and kindness no matter the situation—whether it’s an exciting change or something more challenging. This is how Ashanti approaches every customer interaction.
“Ashanti was so there for me when I was unexpectedly put into the hospital and needed to clear some space at home for medical equipment and supplies. I was overwhelmed, and Ashanti made my life so much easier with her patience and super kindness to get things in order. She was ready to help from day one! Thank you, Extra Space, for hiring such a dedicated person!”
-Extra Space Storage Customer
“Ashanti is the epitome of our core values. She gives excellent customer service whether it’s an easy or challenging interaction. She approaches all situations with integrity and ensures our customers get the ‘Bentley’ service of storage. She has a teamwork mindset and is innovative in every way to help drive the business. Ashanti is a prime example of the passion that we all need to have. She carries a huge smile no matter the challenge. Thank you for all you do, and congratulations on this well-deserved award.”
-John Jolin, Extra Space Storage District Manager
Leticia Broadbent, Inbound Sales Representative
Congratulations to Inbound Sales Representative Leticia Broadbent! Leticia wows our customers with her excellent communication skills that create memorable and positive experience for customers. From the initial phone call to completing the rental, Leticia made sure it was a seamless experience.
“Leticia was a good listener. She heard what I was requesting and quickly gave me a rate with information for moving in on the first month. She was also very professional, patient, and courteous. She went above and beyond by saying that she’d pass my information along to the manager at the facility where I would like to rent space—and gave me his name and phone number. Thanks again!”
-Extra Space Storage Customer
“Lettie is a ray of sunshine on the team! She is always there to lift others up! She embodies the Extra Space value of teamwork! Awesome job!”
-Lisa Anthony, Extra Space Storage Team Lead
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award winning customer experience team? Learn more about job opportunities at careers.extraspace.com.
