Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Burton Carlisle and Corey White as the June 2023 recipients.
Burton Carlisle, District Team Lead
District Team Lead Burton Carlisle delivers exceptional service and is always willing to make an extra effort to ensure his customers are cared for. He consistently demonstrates an understanding of his customers’ needs, ensuring each interaction is met with genuine care and professionalism. Burton’s passion for helping customers and creating a positive experience has undoubtedly left a lasting impression on everyone he works with.
“Burton provided exceptional service. I want to acknowledge the remarkable level of assistance and support I experienced during my interaction with Extra Space. What truly set the service apart was the extra mile Burton went to ensure my satisfaction. He patiently addressed all my questions and concerns, providing valuable advice and recommendations. His dedication to delivering exceptional customer service left a lasting impression on me.”
-Extra Space Storage Customer
“What sets Burton apart and makes him outstanding is that he genuinely cares about his property, his customers, and the results he produces. He is the ultimate team player. He is always willing to help other properties in his district and does not hesitate to jump in the car and help nearby stores with whatever they need. Burton applies this same willingness to all his customers, ensuring a positive storage experience for all who rent with him.”
-Doug Brunner, Extra Space Storage District Manager
Corey White, Inbound Sales Representative
As an Inbound Sales Representative, Corey White has an outstanding ability to empathize and connect with customers over the phone. Many customers store their belongings during a significant life transition, which can often come at emotional or stressful times. That’s why empathy and understanding are valuable skills when working in storage. Corey’s empathetic approach allows him to offer a personalized solution for each customer and creates peace of mind during times of need.
“Corey was excellent! He helped me by showing empathy and being knowledgeable to figure out a solution. I’m so grateful for him. It is a very trying time for my family. Kindness is a refreshing fuel!”
-Extra Space Storage Customer
“It is no surprise to me that Corey is one of our Customer Care Award winners for the month of June. Corey is an absolute delight on the phone. He truly cares about giving our customers a one-of-a-kind experience. I’m so grateful to work with you, Corey. Congratulations!”
-Jules Young, Extra Space Storage Team Lead
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.