Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Denise Jimenez and Becka Hill as the December 2023 recipients.
Denise Jimenez, Store Manager
Store Manager Denise Jimenez is dedicated to fostering a positive customer experience that extends beyond the first interaction. She appreciates the importance of sustaining this positivity throughout the entire customer journey. Notably, Denise excels in reassuring customers about the safety of their belongings and ensuring a smooth storage process. She acknowledges potential challenges a customer maybe be going through, yet her optimistic and proactive attitude instills a sense of trust and confidence.
“I’ve had a Life Storage unit for a few months now and have had a positive experience with them even before they merged with Extra Space. Since the merger, the staff has still been astoundingly helpful, especially Denise. She’s done wonders helping us with various situations we faced these last few months. Considering the stress our situation has brought us, it’s humbling to know we can at least know our belongings are safe, and they have staff like Denise to help in any way she can to lessen some of the blow.”
-Extra Space Storage Customer
“Denise is a perfect example of a manager who embodies our core values. Her natural ability to connect, her operational knowledge, and genuine desire to help people to a better tomorrow enable her to provide the best customer experience possible. On our team, we regularly talk about how storage is a simple product that often provides solutions to complex situations. Navigating these situations with confidence and empathy can be a bright spot for a customer going through a tough time. Denise does a phenomenal job of going above and beyond to ensure the process of renting a storage unit is easy and enjoyable, which is reflected in the numerous glowing reviews her site receives monthly. Denise diligently ensures her property is clean, safe, and in good repair, guaranteeing customers get the best product in the market. Congratulations, Denise, on this much deserved award!”
-Dan Patten, Extra Space Storage District Manager
Becka Hill, Customer Service Representative
Customers have observed the exceptional approach of Customer Service Representative Becka Hill in her role. They acknowledge her dedication to exceeding standard customer service expectations, refusing to settle for mediocrity. Monthly customer feedback surveys consistently emphasize Becka’s remarkable skill in adding a special touch to her interactions, ensuring each customer feels valued and appreciated.
“This phone conversation was probably the best experience I’ve ever had with a call center representative from any business. The representative was not only knowledgeable and personable but also had a special touch to make me feel welcome. She was able to take my day that started off with a frown, and turn it into a big smile with her customer relations skills. Thanks, Extra Space, for having people like that on your team! She rocks! So, rock on!”
-Extra Space Storage Customer
“Becka is always puts her customers first. She is known for being a positive light to our team and our customers. When she speaks to customers, she shows empathy and appreciation for their decision to choose Extra Space, which helps create a great experience for anyone she speaks to.”
-Drew Reich, National Solutions Center Team Lead
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Learn more about job opportunities on our careers page.