Each year, on the first Tuesday in October, the Customer Experience community celebrates professionals and companies that make great customer experiences happen. At Extra Space Storage, we’re passionate about creating individual experiences for our customers in moments that matter. To celebrate and recognize our industry-leading customer experience professionals, we’re recognizing five winners for our September 2022 Customer Care Award!
Here’s what our customers shared about each winner.
Gloria Chaney, Store Manager
“My first time using Extra Space Storage has been a delight. Not only was the facility top-notch in convenience and cleanliness, but was also unparalleled in customer service. The assistance given by Gloria Chaney was helpful and refreshing. Anytime I gave even the smallest inkling that I needed assistance, she always went the extra mile. Her kind and helpful demeanor was refreshing. I’ve used several storage facilities before, and usually, in my past experiences, I have been met with a lot of disinterest and apathy. Frankly, the thing I’ll miss most about leaving the unit is Gloria, so I typically don’t do surveys, but in this case, I’d be remiss not to.”
Crystal Pinnix, Store Manager
“I rent storage space at Extra Space Storage in Greensboro, NC. It is climate-controlled, safe, and always clean. The reason for this review is to boast about an employee named Crystal. She has gone above and beyond to assist me month after month. She is personable, friendly, and an all-around great human being. She is efficient and courteous. She will ask about family members and how they are doing. I just can’t say enough great things about her. Well done, Extra Space. Well done on hiring such exemplary wonderful people.”
Marvin Amaya, Store Manager
“Marvin Amaya in the La Cienega location provides excellent service by going above and beyond. He was thorough and explained the process. I can tell he is very experienced. He also helped us transfer to a more affordable unit as we are going to be renting long-term. He understands our needs. He is a great employee and takes pride in the work he does. We sincerely appreciate that our stuff is in great hands because of Marvin’s excellent service.”
Angela Lopez, Inbound Sales Representative
“I had the pleasure of working with Angela; she was a delight. We confirmed our transaction in just minutes; it was very easy, she was very pleasant, and I very much enjoyed speaking with her. She made me feel at ease and was extremely helpful and very quick to make the changes I requested. Once she confirmed everything, I immediately got my confirmation through email. We will be customers again in the future, and thank you so much for having amazing customer service reps.”
Mykia Sandifer, Customer Service Representative
“The representative was polite, friendly, and patient. She really took the time to listen to my complaint and helped to troubleshoot immediately. I couldn’t log into my account, and she found out that I actually had two accounts associated with the same unit, so she stayed on the line while I figured it out on my end…Thanks!”
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team.
