Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Paul Kaplan and Joon Torres as the July 2022 recipients.
Paul Kaplan, Store Manager
It’s our job to make customers feel appreciated and cared for, and it is evident that Paul Kaplan, a Store Manager in Walpole, MA, executes this well.
“Extra Space has absolutely the best facilities and customer service. Paul goes above and beyond to make sure he knows your name, greets you each time, remembers your last conversation, and more. Such a clean environment.”
Our customer-centered sales process goes beyond the rental. Kaplan demonstrates this by engaging with his customers throughout their storage journey. He works to foster a personal relationship with his customers by remembering the small but important details.
Nice work, Paul Kaplan! You demonstrate that the customer experience can improve significantly by paying attention to seemingly minor details.
Joon Torres, Customer Service Representative
Joon Torres, a bilingual Customer Service Representative for the National Solutions Center, is exceptional at providing reliable, high-quality service to our customers with every interaction. Many of Torres’ customer reviews mentioned how attentive, friendly, and helpful he is.
“Excelente la atencion y la profesionalidad del agente que hoy me atendio. Supo entender y busco la solucion a mi problema. Muchas gracias a el.”
“Excellent attention and professionalism from the agent that assisted me today. He understood the issue and looked for a solution to my problem. Thank you very much.”
Thank you, Joon Torres, for providing excellent customer experiences and ensuring that our customers get the full experience in the language they are most comfortable using!
Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team
